mysociety/fixmytransport — Issue #545: Filter for problems
Author: MyfanwyNixon
Created: 2012-01-10 17:27:08+00:00
State: open

Feedback from Dave H:

So many of the initial postings need a filter platform - to avoid sending a complaint to the operator rather than infrastructure agent or v.v and many would have been sorted by a competent user of public transport by directly dealing with front line staff.

(Comment #4 on http://www.fixmytransport.com/campaigns/calculate-short-hop-bus-distances-correctly)

My interpretation of this: That we'd have a system which caught, eg bus stop problems going to operators, our route problems to councils. Would that be done with a drop-down by the user, or with more sophisticated software, or with a team of people?