mysociety/fixmytransport — Issue #535: Clarify user path
Author: MyfanwyNixon
Created: 2012-01-09 09:11:54+00:00
State: open

Feedback 8/1/12:

I find the process once I report a problem to be a bit confusing.
It's not clear that you send a message on my behalf - and then I
saw the 'Useful people who may be able to help' suggestion and
emailed them myself. Now I see that I have sent two messages... If
you've already messaged the train operator as soon as I report the
problem, why do I need a link to email them?

[MN}: I think he has seen the yellow 'email' button and thought that meant it's now time to email? TBH this particular problem does not appear to have arisen (as far as I can recall) more than a handful of times.