disconnectme/disconnect — Issue #9: Trouble with Google Docs
Author: garyjob
Created: 2011-12-21 01:22:51+00:00
State: open

What steps will reproduce the problem?
1. turn on disconnet, blocking google
2. go to google docs (docs.google.com)
3. log in
4. Open a doc
5 get error

What is the expected output? What do you see instead?
expect to open my doc and make usable

Instead, get
This webpage has a redirect loop.

What version of the product are you using? On what operating system?
Disconnect Version: 2.0.0
Chrome:8.0.552.215
OSX 10.6.5

Please provide any additional information below.

Comment 1 by project member byoogle, Dec 15, 2010
Thanks for the error report. Since I've tested pretty extensively with Google Docs, can I get you to switch the Google blocking off then on and see if that helps.
Status: Accepted
Owner: byoogle
Labels: Disconnect
Comment 2 by mgray@myplanit.com, Dec 15, 2010
I'm seeing this issue also, but I am also using a Google Apps account (not a gmail account).
Comment 3 by john.hinnegan, Dec 15, 2010
Here's what I did,

1) blocker for google is off
2) go to google docs (just the homepage, not an actual doc)
3) turn on blocker for google
4) refresh the google docs page -- I'm not signed out
5) sign back in - land at google docs homepage
6) click a doc to open
7) get the following error

This webpage has a redirect loop.

The webpage at https://spreadsheets.google.com/ccc?key=XXXX&hl=en&pli=1 has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Also, having the google blocking on regularly signs me out of gmail
Comment 4 by john.hinnegan, Dec 15, 2010
In step 4 of the previous post, it should read "I'm now signed out" vs. "I'm not signed out"

and by 'google docs homepage', I mean the page showing all of my docs, my link being https://docs.google.com/?pli=1&authuser=0#all
Comment 5 by IanMLewis, Jan 25, 2011
I simply can't log into google docs with the extension enabled.

For docs.google.com I was redirected to: http://www.google.com/support/accounts/bin/answer.py?answer=32050&hl=en&ctx=ch_CheckCookie&p=writely

which says:

"If you've been redirected to this page from the sign-in box, we've detected an error with your cookie settings. Please follow the instructions for your browser listed below. After clearing your cache and cookies, try signing in again."

For google apps I get redirected back to the login page.

If I try to access docs for either a google account or google apps account I'm logged out of the respective account and can't access gmail or other google services.
Comment 6 by project member byoogle, Jan 25, 2011
I never had much luck reproducing this issue. Till now. Hopefully, I can spot the cause next.

You can sidestep the problem altogether by unchecking the "Depersonalize searches" box (which I added because there seem to be Google-configuration corner cases I can't solve and I wanted to at least let people stop social-widget tracking).

Notes by Gary
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This issue was not encountered in the following browsers on Windows XP
- Firefox
- Chrome
- Safari