a1dert/lh-tickets-test — Issue #14: URGENT Payment issue
Author: a1dert
Created: 2011-11-30 11:33:24+00:00
State: open

Imported from lighthouse. Original ticket at: http://redtape.lighthouseapp.com/projects/59696/tickets/542. Created by Matthew Stibbe - 2011-10-26T06:34:05Z

Ian Ryde, who is my graphic designer at Articulate, signed up for a trial account 'cultcreative' (https://owner.turbinehq.com/companies/109). He has had a 100% discount from the beginning and should not have paid anything.

Sean Fee from Olive Media (https://owner.turbinehq.com/companies/111) signed up for a $29/month silver plan around the same time. He has been regularly paying money into the system. On his card ending 5680, according to the owners panel.

Or so it seems.

However, Ian tells me that he has been charged $29 a month since June on his card ending 9447. In addition, in PayPal records, it shows that Olive Media's bills have been paid by Ian Ryde. It looks like there was some kind of mix-up in the early days about payment between these two accounts.

I need you to do a couple of things:

1. Can you investigate this and make sure that this is a one-off problem?
2. Make sure it doesn't happen again. In particular, make sure that Ian Ryde doesn't get billed again.
3. Is it possible to get Sean Fee / Olive Media to pay using the correct token or have we lost that now? If we can't get Olive Media paying on their card automatically, I'll have to email him and get him to put in his credit card.

As a temporary measure, I have applied a 100% discount to Olive Media's account so that we do not accidentally bill it again and charge Ian Ryde.