a1dert/lh-tickets-test — Issue #92: Account wrongly 'expired'
Author: a1dert
Created: 2011-11-30 11:41:52+00:00
State: open

Imported from lighthouse. Original ticket at: http://redtape.lighthouseapp.com/projects/59696/tickets/477. Created by Matthew Stibbe - 2011-08-26T07:24:31Z

I got this email from customer Eddy Carroll / Limelight this morning. I have reactivated his account so it now shows active. Can you check why this happened - I don't know whether he got any emails warning him that he needed to enter a credit card or anything. Also, I don't think we should expire an account that has a 100% discount in place.

Hi Matthew,

I'm guessing I shouldn't have received the message below?

Cheers,

Eddy

________________________________________
From: Limelight Communications [mailto:noreply@limelight.turbinehq.com]
Sent: 26 August 2011 00:05
To: eddy.carroll@limelight.ie
Subject: Turbine account for Limelight Communications changed status to expired
The Turbine account status for the company Limelight Communications is now expired.