a1dert/lh-tickets-test — Issue #24: Preparations for data centre migration
Author: a1dert
Created: 2011-11-30 11:34:18+00:00
State: open

Imported from lighthouse. Original ticket at: http://redtape.lighthouseapp.com/projects/59696/tickets/539. Created by Matthew Stibbe - 2011-10-19T18:23:49Z

I have received this email from ServerBeach/Peer1. They are moving the server in two weeks from one building to another. We need to do a backup, shutdown and restart soon to make sure it's all okay and then we need to shut down the server manually immediately before the move (or raise a support ticket to have them do it for us).

Here is the full text of the emails I have received:

Hello Matthew,
I am Fernando Rodriguez Jr. one of the client relations managers for ServerBeach. I just wanted to touch base with you and inform you if you have not received a notice that we will be beginning our data center UK migration on November 2, 2011. We will be physically moving your server from one location to another. We ask you to please do a reboot at least a week before the move, to test and ensure the server comes back online, and if not to submit a ticket or call us to troubleshoot. The services will be powered down at 11PM London's time, packed and shipped to our new data center where by 5 am all devices will be back online. Please rest assured we are taking every precaution with this migration to ensure your service's state but it may be a good idea to make back ups for the just in case scenario. If you have any questions or prefer this migration to occur at a different date please contact our UK customer Service at +02380 111635.

Thank you for your time and for choosing ServerBeach,

Fernando Rodriguez Jr.
Client Relations Representative
twitter: @serverbeachbuds
Toll free: 1.877.770.0266
frodriguez@peer1.com

8500 Vicar Suite 500
San Antonio, Texas 78218
Monday thru Friday 8:00AM to 4:00PM but am online untill 6:00PM CST
Direct: (888) 401-7278 | Local: (210)249-5920 | Mobile: (210)387-2489

| Ping and People
www.serverbeach.com | www.Peer1.com
Work Hard but Play Harder!

Dear Matthew Stibbe,

As you may already be aware from our emails over the last few weeks, we have finalized the schedule and plans for our upcoming migration to our new Portsmouth Data Centre and have some details we would like for you to be aware of.

To be sure that things work as smoothly as possible on the night that we move your specific server, we kindly ask that you carry out the following tasks in plenty of time before the day of the move:

At least one week before the night your services are scheduled to be moved, please reboot your server to verify that it does in fact come back up safely and without issue. If you are not able to do this, you can create a Support Ticket and our staff can organize a time to reboot the server for you. If there are issues with the server, or it does not recover from the reboot, we can then take the necessary action to correct any problems well in advance of the night of the migration.

Please shutdown your server prior to the time for its migration.
This will ensure our staff can efficiently pack up your server and load it onto the truck. This is very important, as we will not have the ability to gracefully shutdown any servers that are still online, and will therefore need to power them down using the power switch on the server. This is not the preferred method of shutting down a server and can sometimes cause problems upon reboot. If you are not able to shutdown your server remotely yourself, again, please submit a support ticket prior to the move time and we can attempt to gracefully shutdown the server for you.

Please ensure you have adequate backups to protect your data prior to the migration. While we do not expect any problems, it is simply good practice to have backups ready at all times and will help in the event there is a problem with your server coming back on line after it reaches the new data center.

The new data centre is an exciting milestone at PEER 1 Hosting. It provides you with a rock-solid, highly secure, fully scalable and very green infrastructure to host your mission-critical websites and applications for many years to come. Rest assured, we are committed to delivering you a seamless migration experience. If you have any questions or feedback, please call 023 8011 1644 or email ukmigration@peer1.com .

*Dominic Monkhouse*

Managing Director EMEA

dominic.monkhouse@peer1hosting.co.uk

D: 02380 926 300