e-hulp/HelpIM — Issue #113: Ring should only stop when client-tab is selected
Author: winfried
Created: 2011-11-29 09:55:14+00:00
State: open
Labels: todo, xmpptk

Picture this:
2 volunteers, eagerly waiting for a client seeking help. To kill the time they are chatting with each other, very happy there is the staff-muc. Client enters, but the two volunteers have such a cosy conversation, that the one where the clients is assigned to, doesn't pay attention to the visual hints there is a client present, the volunteer just keeps typing in the staff-muc. The volunteer never ever heard a *ring*. It is 30 minutes later, the client has already left disappointed, that the volunteer notices what happened. Two issues here:
- the volunteers were too cosy among each other; Can't fix/Wont fix
- the ring was not audible; perhaps we can fix this one