mysociety/fixmytransport — Issue #500: Publish all responses on One Off Report
Author: fmtdixon
Created: 2011-11-27 19:16:37+00:00
State: open

It is very difficult for contributors to understand what is happening with a One Off Reports because we cannot see what is being emailed to them from the council, PTE or Bus Company. This makes providing any further steps impossible and success of the query is difficult to ascertain.

For example, I cannot help http://www.fixmytransport.com/problems/1936 and the email she has sent the team@fixmytransport address because I do not know what has been sent to her by the council.

Another example is this which should be a campaign http://www.fixmytransport.com/problems/1599

The solution would be to try to standardise the responses and comments so that we can see all of the discussion between them and the council. Another more difficult solution would be to make Campaigns and One Off Reports the same behind the scenes and front of house.