stef/nnmon — Issue #40: Getting people to come back at their reports
Author: zorun
Created: 2011-11-18 17:13:08+00:00
State: open

A lot of reports are lacking details.

I would suggest that, whenever an admin changes the state of a report (eg. setting it to "We need more fucking details!" or "Your report is full of bullshit"), an email is automatically sent to the author of the report.

There's an obvious privacy issue, as reporters might not want to be bothered by automated emails.

We could also setup an automated email when a comment is added to a case. But this should be opt-in only, and thus would be only applicable for new reports (and we already have 200+ of them in hands).