e-hulp/HelpIM — Issue #104: Chat sounds for staff and clients should be different
Author: winfried
Created: 2011-11-15 13:37:12+00:00
State: open
Labels: High priority, todo, xmpptk

During last Sundays testing one person (not known to HelpIM before) reported (I translated here because it is a bit funny story, but also educational):

"While testing, I was sitting in the living room with my laptop. My husband and children were also there. When the chat started, there was a loud ring and right after it, there were some loud and clear pings. This immediately caught the attention of all others present. They started asking what I was doing. So I couldn't keep the fact that I was chatting secret (or low profile) to my surrounding."

Though another test-client reported he "liked the clear ring when starting a chat", we feel the sounds that are chosen to be as intrusive as possible for counsellors, might be a bit to intrusive for clients. Maybe better use some soft clicks (or sounds that are more common to normal computer operations) here.

To make this possible, xmpptk should be changed to use different sounds for staff and for clients.