rossp/django-helpdesk — Issue #77: ticket that depends on other tickets can still be closed and resolved
Author: kotowicz
Created: 2011-11-08 09:31:04+00:00
State: open

django-helpdesk also sends out closed / resolved emails, even though the Dependencies field reads "This ticket cannot be resolved until the following ticket(s) are resolved".
We need to add a check so that dependent tickets are not marked as closed / resolved. Maybe we should hide the closed / resolved buttons once a ticket is depending on other tickets?