ACCORD5/TrellisDesk — Issue #49: Tickets replies from customer NOT in history
Author: onlyfrank
Created: 2011-10-31 17:28:27+00:00
State: open

Hi guys,

Just wanted to let you know that once you reply to a ticket, it goes into ACA, and customer receives a email with that reply, that's all good. The problem comes when, for some reason, replies sent from the customer to me (admin) it's never shown in the ticket history or conversation (when viewing the ticket). I get the email with their replies and thats the only way I have to check/read the message.

Is there a setting that I am missing here? Thanks in advanced.