lgaetz/Hotel-Style-Wakeup-Calls — Issue #16: Report of incompatibility with Device and User mode
Author: lgaetz
Created: 2011-10-24 18:28:56+00:00
State: open
Labels: bug

From here: http://www.freepbx.org/support/documentation/module-documentation/third-party-unsupported-modules/hotel-style-wakeup-calls

reported by: NameOfTheDragon, November 11th, 2010

The wakeup call module doesn't work quite right when FreePBX is in Device-and-User mode. In this mode, devices (extensions) have one set of extension numbers and users have a different set of numbers. In my installation (a hot-desking facility) the devices are in 6000-6999 range and users are in 7000-7999 range. Users are either assigned to an extension administratively, or they can log in/out of any device using *11/*12 - this works great in a hot-desking setup.

In this mode, calling a device (6xxx) does not work, only the users (7xxx) can be called.

Unfortunately, the Wakeup module is picking up the device extension instead of the user extension when an alarm call is set. Then when it tries to make the wakeup call, it tries to call the _device_ and that call fails - the user doesn't get their wakeup call.

It's the same when configuring admin extensions. The Wakeup module will not recognise User extensions, only Device extensions.