mattgibson/moodle-plagiarism_turnitin — comment on commit 03eeac495d2083a07d235f7a322c9c9259af71bd
File:  line 0
By peterbulmer:

The absence of a row in turnitin_files could mean that cron hasn't run yet, or it could mean that a serious talking-to-TII error occured - (like your email address doesn't conform to RFC822).

In normal installs, it'll be missing for up to 5 mins because cron hasn't run, but if it breaks because of failure to talk to TII, it'll be missing forever.