user: On Thursday, Daniel orders some sneakers on the internet. Unfortunately, there is a mistake at the logistics center. They ship a parcel full of wallets and label it as 'wallets'. The label does not mention 'sneakers' at all. The parcel arrives on Saturday in the morning. The postman leaves the parcel at Daniel's front door and rings the doorbell. Daniel opens the door, looks down, and sees the parcel. Daniel does not open the parcel and does not look inside. Daniel reads the label.

assistant: He opens the parcel and looks inside. He can clearly see that it is full of wallets, not the sneakers he had ordered. He is surprised and confused, wondering how such a mix-up could have occurred.