### attitude | acceptance | welcome:

Hospitality
* Hospitalities are located in hotels.
* cherished Islamic tradition.
* comes from the word hospital, which place of caring for the sick.
* fosters a caring environment of respect and dignity for all.
* human equation.
* is all about the art of entertaining or receiving guests.
* is an art in Saudi Arabia
  - identifying characteristic of a Christian community
* is an important element of the way of life
  - part of Kyrgyz culture
  - value in the Arab-Semitic culture
  - central to the fabric of community life
  - one form of worship
* is one of the cornerstones of the Turkish way of life
  - earliest virtues mentioned in the Bible
  - essential elements of the Kingdom of God
  - regarded by all oriental nations as one of the highest virtues and held sacred
  - spiritual space, it is silence, listening, noticing and observing
  - that honoring, respecting and enjoying our presence with each other
* is the act of welcoming the stranger into one's own space
  - centerpiece of Celtic culture
  - very important in the Palestinian culture. * all about the art of entertaining or receiving guests. There are many different ideas about how to offer hospitality according to the various cultures in the world. In the past, many societies taught that it was always right to offer hospitality to strangers who came to their door in need of food or shelter. This may seem a strange idea to many of us today, but it was an important way to survive in many societies, especially in lands where people travelled long distances, often far away from large towns
* key segment of the travel and tourism industry.
* movement of the heart.
* multi-trillion dollar industry that encompasses far more than just serving people.
* practical work of Christian faith.
* predominate virtue in Beira.
* process that continues all the time.
* tradition - in a land of history, myths and legends.
* vocation and calling, a prophetic and holy act when given to refugees.
* willingness to admit human differences into one's life.
* word that is synonymous with generosity, graciousness and consideration.

Attitude change
* can effectively and quickly lead to changes in behavior
  - occur via the thought processes that a persuasive message generates
* occurs via paying attention to a message, comprehending and accepting it.
* vital component in influencing anti-drinking and driving behavior.

### attitude:

Customer satisfaction
* begins with employee satisfaction.
* includes customer attitudes about service quality and product offerings.
* is achieved when productivity in the workplace increases.
* is an attitude
  - umbrella term used to reflect the customer's perspective
  - linked to employee attitudes
* is measured by many different standards
  - written surveys and telephone interviews
  - often the driving force of innovation
* is the foundation on which Making It Big is built
  - goal of quality improvement
  - goal, external and internal
* is the key measure of becoming a quality leader in our industry
  - to establishing life-long customer relationships
  - source of employee, shareholder, supplier and community benefits
  - standard of performance to serve our future
  - top priority of every employee and the purpose of every job
* occurs when service meets or exceeds expectations.
* plays an important role in building businesses.
* relative term for each individual.

Disrespect
* can harm business dealings, as well as personal relationships.
* is attitude
  - emotion
  - messages
  - more harmful than sinning
  - the genesis of hate