If you have brain, if you're heart, you can make everything possible. For my understanding, brain is the place where you hold the knowledge, education, training. The heart is the place where you hold the wisdom. And IQ is the brain and EQ is the heart. If you have a strong EQ, you may be easy to be successful, but people like you. You have a value, you have a friendship, you have trust. But if you have great IQ, it's very difficult for you to fail quickly. A lot of people are easy to get success, but losing very quickly. That because they don't have enough IQ. When IQ and EQ are connected, that means when brain and heart are connected, that is the knowledge and wisdom connected, that is called innovation. And I believe that if you want to be successful, you should have the good EQ. If you don't want to fail quickly, you should have IQ. But if you want to be respected, you should have LQ, the Q of love. The most precious resource in the world is not oil. It's not gas. It's the human brains. Most innovations, not because they want to, because they were forced to. Israel, there's no water, no oil, no resources. And most people innovate for success. And I found Israel people innovate for survival. People say, Jack, you are amazing. How could you make such a huge investment in nine years ago to develop cloud computing? And you know nothing but technology. That is true. I know nothing but technology. I'm scared of technology. I was the first product tester of my company, because I said, if I can use it, 80% of people can use it. Nine years ago, I know if we do not develop technology on cloud computing, Alibaba will bankrupt because we cannot afford the cost of IBM and Oracle. The cost of using this IT too expensive for us. So we have to innovate. We have to design a technology that is simple enough. If we can use that technology, simple and cost effective, not only for Alibaba, it's also going to support millions of small business. That was forced. And the other thing is that, you know, we have 11, 11. November 11 is the largest shopping day of China. Last year, for the first minute of November 11, we had 18 million people coming first and second. With that good technology, our company will bankrupt immediately. We sold more than $24 billion last year for one day. This year, we don't know how much we will sell for one night. It's the technology behind it. So we were forced to do that. And today, a lot of people say, oh, young people have no opportunities. I think that thing I've heard for 40 years. When I was young, I hate Bill Gates because I think Microsoft take all the opportunity. IBM, Oracle, they take all the opportunity. But later I found when people start to complain, that is the opportunity. Most people keep on complaining. If you can solve the complaining, if you've solved the problems, and that is the opportunity. Innovation is the way to solve anxiety, worries, antithetistic. Innovation is for happier life. We believe through the innovation, you can grasp the opportunity for success. The first technology revolution, release the physical power of human beings. The second technology revolution, release the distance. And this is the third technology revolution. Release the human brains. We never satisfied with today. And the way to make change yourself, to embrace this challenge is called innovation. And I would like to say, who are those kind of innovators? Who are these kind of people? I would say those innovators, they look like crazy, stupid, lazy, and even liars. When we started, Ali Baba, I tell the story about it. I went to Silicon Valley, raising funds. I talked to over 30 venture capitalists. They say, ah, crazy, Ali Baba, stupid, crazy name. And e-commerce in China won't work because China has no internet, China has a censorship, no credit card, no deliver, nothing else. So they think it's impossible to make, they think Jack, you're coming here to tell alive. But we believe China has the future. We believe internet is going to change the China. And at that time, e-commerce in America style is only support big companies. We believe small business. And people say, small business, they don't make money. How could you make money from them? They're right. We say, if small business in America e-commerce for big companies, helping big companies to cut the cost, we think helping small companies not to teach them how to cut the cost because they know better than you do. You should help them how to make the money. And wash machine. A lot of things are designed for lazy people. Where people don't want to wash, never wash machine. People don't want to climb. They have the elevators. So innovation. Innovative people are believers. Most people seeing is believing. People like us, we believe and we seal it. Innovators, they are not one person. They are group of people. So when you invest in money in somebody, you should see, does this guy have followers? If you have a group of people who are crazy like him, that would be great. I remember early 2000, I went to the United States to talk about, make my speech about internet in the future in China. I believe internet population in China will be bigger than the USA. People say, that is not true. My reason was very simple. China has 1.4 billion people. USA have only 300 million people. Make everybody online and 300 million. Right? China has a huge potential for that. One of the guys said, Jack, what you're talking about internet competition, values, and mission, that is crazy. And I say, sir, please come to my company. So I came to Hangzhou, my company spent one week, and the day he left his agenda, I know you're crazy, but I find 100 people in your company, they're all crazy. Crazy people don't think they're crazy. They're people outside, they're crazy. So and most of the innovators are not their success people, because successful people are very difficult to change. I never tried to convince successful people. They would tell you how they succeed, they will continue to do this. Those people who don't succeed, they always want to succeed. So one of the reasons why Alibaba succeed 20 years ago, we never tried to convince those people who are successful. We tried to spend time on the people who are 18 years old, 20 years old, they are not successful. So 20 years later, they become successful, we become successful. That is how we did it. Now most of the people who buy online, they are 35 to 40. 20 years ago, they only spent two dollars. Now they spend 3000 dollars. That is the difference. Innovation has nothing to do with the technology. Where we talk about innovation, everybody has high technology. It's not about that. Innovation, everybody can do it. Those people who do not know anything like technology, like me, we can find those people, rely on these people, try those people who have the technology. In our site, Alibaba site, there's a one guy selling shoes 48 inches only. And I say, how can this guy sell shoes for 48 inches? And we find out he's very innovative. Because people with 48 inches feet, difficult for him to buy shoes in the shops. There's only one on the online. And there are a lot of innovative ways. Those guys design lazy guys, you know, they watch TV lying on the sofa. So they design a specific glass that you can lie on the sofa, watch the TV, they sell perfectly. And there are also some guys, they're not of crazy, interesting ideas. They are all wonderful sellers. And most of the innovations today are only talk. Innovation, they think, is an idea. Entrepreneurs make the innovation reality. So we have to share a real entrepreneur have to believe in the future, have to suffer, have to be ready for the top-tier world lives in the future. So we think I believe everybody has the ability of innovation. But you just don't spend the time to discover that. And I think the best investment for tomorrow is education. In the past 20 years, we made people like machines. Next 20 years, we will make machines like a people. You like it, don't like it. We have to change ourself. This thing is coming. What we should do to change our education systems, to teach our kids that can do the things the machine cannot do. It's the entrepreneurship that make ideas reality. In 1860s, when UK had the first the cars, the cars came in, automobile came in, they destroyed a lot of jobs of this horsemen. Horsemen at that time are the main jobs of the society. These are white collar people. They went to the government, pushed the government, say you should stop this car. Because they're going to kill people on the road. It's going to destroy the jobs. So the government passed the law called Red Flag Bill. They do not allow any car drive faster than 7 miles per hour. And they should always follow behind the courses. People start to worry at the fish intelligence, robots, jobs. But don't worry about it. Human beings are much smarter machines. Machine can never control because machine only have chips. Human beings have the hearts. And I want to say don't worry about the future. Young people don't worry about the future. And don't worry about the size of the machine. I think small business don't worry about. Because small business believe small is powerful, small is beautiful. Using innovation, small business can compete anybody in the world. Today is just the beginning. But anything remembered, this is my philosophy of life in the past 20 years. Today is difficult. Tomorrow is much more difficult. The day after tomorrow is beautiful. Most people die tomorrow evening.