Vong ki, guys, I'm getting a phone call. Let me get a phone call. Hello, Hardware Sugar. Ah, this is Ankle. Actually, I'm live now. See, just like very breezy, sorry, but we can get back onto the stream. Hmm. Ah. So, you're... See, see, see, yeah. Alright, you know we're live because sometimes I get interrupted by shop stuff. Actually, that was a good call. Um. You can see the windows. I've got a lot of windows. But, what's the next thing that we're going to do? We're going to get options, we're going to get prices. Ah, what's this? We're going to get the CDK of first.com. We're going to get the order. Search for the software you need at the heart. The payment option is there. It's not 5 minutes. Finish. We're going to get the money. We're going to get the windows. We're going to get the money. So, we're going to get discounts. So, if you want to get the money, you can get the original software. Check out CDK of first.com. The customer was asking if we do cleaning. So, I'm like, yes, we do cleaning. It's 1,750, cleaning and cable management. He was actually looking for a build last a year and a half ago. Then, he called up the shop in Quiring. Apparently, one of the guys told him, sorry, sorry, we don't do budget build. So, he was just looking at the heart. And, rightly enough, I would also be, depending on how it was said. We just don't have those parts that you're looking for. How do I say this in a nice way? Because, if you're looking for a 10-to-scu high end, you don't have to be, sorry, sorry, we don't do budget builds for the snobbish. Sometimes, we get a lot of inquiries. A lot of them are just phishing. So, they're looking for a build. And then, they'll take those specs. They'll be able to get it. He spent a lot of time coming up with a build. And then, you won't hear from them again. And then, a year later, the message. So, we're back in the problem. And then, exactly the same specs we got from Iba. So, it's a little frustrating on everybody's part. On my part, on the staff's part, to have to deal with inquiries that are just a little bit of a major feeling. And some people would argue, you know, that's your job to handle inquiries like that. On one hand, it's true. But on the other hand, it's just a major and bad faith that you know you're not going to buy from us, but you take up our time. And we do a lot of outreach. Like, you already have a build. You're probably shoot for you for free through the forum, put it through the chat, and things like that. So, on one hand, I'm trying to defend my staff. On the other hand, I do agree with the customer that I can understand the frustration, the feeling of being a PC shop. It's not that you're a customer. For any customer, even myself, if I'm told basically that you can't afford what we have. Definitely, that's a no-no. And that's not what the shop stands for. The shop is always about being friendly, about trying to assist people as much as possible. Again, to try to defend the one who answered that, it's not that bad. We do have a lot of information that you don't know about, but you do need to spend time answering them. That's in part why we don't have Lazada and Shopee now, because I'm the one who's going to be here. So, it's not that bad. The quality of customers don't have Lazada and Shopee. So, it shouldn't be like that. But maybe our guy just had what's having a bad day. He had to deal with a lot of other stuff. And then you have an inquiry that you're not sure exactly where it's coming from. Actually, that's why. Just tell us your budget upfront. But this isn't poker, guys. This isn't poker. You need to keep your cards close to your chest. And if I say I'm a budget, I'm 100,000. They're going to raise the prices on me. I'm not that big. That's why it's also frustrating for us. You know, we're playing 20 questions. We're trying to guess whether I'm a budget or not. If the customer is upfront with what you're planning to spend, then we can try to accommodate the pace of that budget. And we won't... We don't have the price. Because we know the budget to make it easier for the budget. Believe me. I'm 95%. I'm 95% of the inquiries on Facebook. Many of the time, I'm going to tell you, you know, for what you need, you don't need to spend your entire budget. And the build I'll give is like 10,000 pesos cheaper than the overall budget. I know what you're thinking about the tech guys. I know what you're thinking about the customers. So again, I'm trying to walk that fine line between trying to understand the customer. And I do understand that emotion is very raw. Nobody likes being told that you can't afford what we have. From the point of view of the tech guys, when he heard that, okay, this is the GPU that I'm looking for, 1060. There was a assumption that this is a budget build. When we've never carried, never in the entire history of the shop. How we carry the 1060. What I've always wanted for the shop is for it to be a friendly place. You can't just go to the computer. You come to us and we'll try to help you out. We might not have the parts that you need depending on your budget. But we can definitely point you in the right direction. Thanks for watching. And thank you to our top fans. The award we're going to give you is a Dejo Club. Thank you to Leah Magnaie, Ian Meru, ITX Addick, John Ruben Otsha, Christian Espinosa and Rafael James. Thank you for supporting the channel.