Hey guys, here we go. This is going to be episode two of five. I'm going to be hit in automotive sales pros with objections by cold calling live their dealerships. This is going to be a game changer. Be ready. Be prepared. And don't be this guy. Okay guys, here we go. Game time. Game time. Yeah, I was going to call and check see if a vehicle is still available. Which vehicle you're looking for. 2019 Dodge Ram looks like it's a black one. I've got to start number. 1500. 1500. Yeah, 1500. 1500. What color? Black. And yeah, I got two of them. I got a 1500. Okay guys, he hasn't even got my name yet. I just want to make that a point. Okay. This is phone training for you to understand how people are not connecting with customers. Yes. Okay. So yeah. So by the way, where are you guys located? Oh man. Okay. Now you're just too far. You're a couple. Now you're a couple hours from me. I just looked you up. Okay. I got it, man. I'm going to look for one a little bit closer to where I'm at. I really appreciate you. Oh my god. What's it? What's it? You and I'm in Santa Fe. Oh, okay. Yeah. We're about four or five hours away, but trucks are a little hard to find right now. Okay. If anything changes, you know, feel free. If you want to get my cell number, I can do a lot of stuff over the phone and try to make it work. No, I'm okay, man. I'm going to look for one a little bit closer. I really like this truck. I'm just going to look for one a little bit closer. And then I'll call back if I need any help. Right off the phone. Okay. Thank you. All right. Listen, I'm going to tell you this right now. The second I told them I was a couple hours away, you know what he did? He agreed with me that I was too far. I want you to think about it. Instead of saying, hey, sir, you're what? You're four or five hours away from me. Actually, you're extremely close. Most of our customers we do business with are 10 to 15 hours away on the internet. So you're actually extremely close. And by the way, when you say you're too far, what I hear you say is that your time's important to you. Am I right or right? Well, yeah, my time is important to me. Okay. Boom. He should have opened it up, handled the objection, and got me in. I told him I liked the truck. If I liked the truck, he should have said, let me ask you a question. If this truck was across the street from you right now, would you come over and look at it? Would you? Across the street? Well, yeah, what if it was across the street? Okay, cool. So we know we found the vehicle you like. Look, that's the hardest part. Dealing with the professional like me, I'm good at helping you with fast time. Dude, that's what we have to be doing. And by the way, I'm not giving you the world track. I'm not going to train you during this video. I'm going to show you where we're losing deals and bleeding money and dealerships left and right. Why training is more important now than ever? Shoot me a text 918210254. You're tired of your team sounding like this. I'll handle it. I'll teach and be the world's best. Let's make another call. Yeah, I was going to check the availability of a pre-owned vehicle. What's it going to be? It's going to be a 2015 Chevrolet Tahoe. The stock number is going to be C10947B. What's the number I can't wait to make sure it's available? I can hold. We're at a dealership, so I just wanted to check. I'm on my girlfriend's phone. Okay, number one, he's going to go check on this. But first of all, again, I know I know I don't sound like a parrot when I say this over and over again. He didn't ask me for my name. To me, that's a problem. Actually, it's a giant problem because when we repeat somebody's name, that I'm over and over again as we're serving them at the highest level and we're giving them world-class customer service and we're showing them what we're an expert on the phone, it makes people understand that we're the professional. This doesn't sound very professional. Now, maybe I just have a different standard in life in which I would hold my sales team. But I promise you this. I run a store you call my team. My team will treat you at the highest level, the way they speak, they learn how to say common things and uncommon ways. And you know what they're going to do? They're going to sound like they know what they're doing and they're pleasant and they're loving and they're kind. I promise you, anybody that all that calls will feel nothing but that passion that we have for the company that we work for. Do you feel the passion? Yeah, this is Andy. I was on hold. Yeah, this is Andy. Uh-huh? Andy, um, yes, that vehicle is a little bit too old. Yeah, so yeah, so it actually is a four-wheel drive, but that's okay. Well, it's a four-wheel drive. Yeah, it's a four-wheel drive. Yeah, yeah, yeah, yeah, you are great, you are great. Okay, cool. So long story short, I wanted to see, um, where are you guys located at? Oh, okay, I got you. I didn't realize you were so far away. Yeah, I'm actually in Santa Fe. Sorry. Yeah, we're in Santa Fe. Yeah, so I think I'm going to look for one a little bit closer. I really appreciate you. Yeah, no, I don't want anything delivered to me. I want to drive something before I pay for it and stuff. So that's it. Okay, thank you so much. No problem, I appreciate it. All right, bye-bye. All right, guys, I can't say enough. He says, Andy, I do so I have that two-wheel drive. I'm like, dude, it's a four-wheel drive. Let me ask you a question, right? How well do you know your stuff? Look, I'm going to say this. If we had a penalty or like a dollar for every time a salesperson said a word, right, that they didn't want to say, I'd be rich, right? Just off bad words, okay? Our goal is is to take how we speak and teach our sales pros good communicating. Guys, communication skills are everything. Make it easy to say yes to make it hard to say no to and make it the customer's idea every single time. That's what it is on your job on the phone. By the way, be great at helping people. He didn't try to help. He didn't try to sell. He didn't try to do anything. This guy gave blatant information. I told him I was a little bit too far away. You know what he said? Okay, cool, man. Well, man, hey, I can deliver it. I mean, I really want to drive something before I pay for it, right? Just hit him with another little objection. You know what he said? Oh, okay, cool, man. All right. Well, have a good day. Look, I'm going to say this to you, okay? This general manager, this owner is allocating an advertising spend to get customers in the door, to get customers to call like I'm doing now. Is this what we're paying for? Is it? I hope not. Guys, shoot me a text 918210254. You'll never bleed a dollar again in your life. I will show your sales team how to be Alcatraz. No one escapes how to get every customer in and how to be deadly on the phone. Talk to you soon.