If you're having any issues with your headphones not pairing properly, you can restore the settings to initial state by following this simple process. What you want to do, take both of your buds, hold the button down to turn the headphones off. Once the headphones are off, what you want to do is take the left side and hold that button down for 20 seconds. After 10 seconds, the white indicator leg will flash three times, keep holding it down. After 20 seconds, the white light indicator will flash three times again. That headphones will now put back into a default mode, put it into your charging case, and repeat the process on the right side. What you want to do is hold that button down for 20 seconds. After 10 seconds, you'll see the white light flash three times, keep holding it down. After 20 seconds, you'll see that white light flash three times again. That means this headphones will restore to its initial state, put it into the charging case. Now, next time you take them out, they go into a pairing mode, get your device and pair it like you did the first time.