Okay, I've found a hat. He wouldn't do angry, but I found a worker out. Writes it in the style of Stephen King. PAPER CLAP Dear tenants, we need to have a little chat about your rent. The rent payment for months and years is now late, which means we have a problem. As you will handle it, I've been known to be a reasonable person, but when rent is late, it's like a slithering creature in the shadows, something that lingers in the back of my mind and refuses to let go. I know you have your reasons that I could sympathise, but you must understand, as a landlord, I have my own responsibilities. And if we can't come to a solution, I fear we may have to bring in some who would be as kindhearted as I am. Someone who will prudent the dread of the unknown, the fear of the dark. That is it, I am discussing and pasting that into Gmail and off we go, that is perfect.