Hey guys, Camille. OfficeJet, the printhead cannot move. Sounds familiar? Let me take this one as example. I already took the printhead out so you can see clearly. This piece has nothing to do with it. The problem is this little sucker, the whist tank sucker, in the middle. You can see when I move the carriage, it's moved all together and that's because it's positioned too high so it lock itself with the carriage. The sucker is driven by this gear. It's easier to turn from the left side so let me turn this counterclockwise. Oh it's easier because the wheels are bigger. Okay, you guys see nothing happened. The trick is on this little lever right here. So if I push the lever to the right, you can see there is a little gear underneath moving to the left. Now I'm holding this lever and turn the gear again. Counterclockwise going in and the clockwise going out. We are not using the printer. It goes all the way out and raised the platform and see the printhead. We call it a cap position. We are using the printer and it should go backwards and lower the platform. So what's control this lever? The lever is controlled by the printhead carriage. So if I want to lower the platform, I need to move the carriage to the right. So what if the printer is out of sync? The platform is raised and it tried to move to the left. Cash gem. Welcome to wonderful HP design. Okay let's do HP's job and fix this. I'm gonna put a previous video how to take the cover off if you want to do the cover. Anyway so just push the carriage to the right and start turning the big wheels or if you have a small hand turn the small wheels either way it does fine and you can see the platform is lowered and it's moving all the way back. Although HP engineer is not good at designing things and they are successful make this part really ugly and really gross and I really enjoy watching it every time. Okay now it's fixed. I hope this video saved you some mullah. Visit us at www.bchtechnologies.com or locally at Greensboro North Carolina Cheers