Breaking news in the world of artificial intelligence and banking. We're diving headfirst into the era of virtual financial assistance, with Bank of America's Erika leading the charge. Since its launch in 2018, Erika has been used by over 42 million customers for more than 2 billion transactions. This isn't just a blip on the radar. It's a revolution in mobile banking. The convenience of banking right from your pocket is proving essential to customer satisfaction. But it's not just about making transactions easier. It's about making the entire banking experience more personal, more intuitive. And that's where AI comes into play. Chat bots powered by AI are becoming essential communication tools between banks and customers. By early 2020, 13% of banks had chat bots, with another 16% planning to introduce them the following year. These aren't your average chat bots either. They're evolving, leveraging natural language processing to provide a seamless customer experience that's virtually indistinguishable from human interactions. But the banking sector isn't stopping there. The 2022 US Retail Banking Satisfaction Study by JD Power reveals that customers are yearning for more personalization from their banks, while 78% of respondents desire personalized support. Only 44% of banks are meeting this expectation. AI-powered offerings and data analysis are poised to fill this gap, enhancing personalization and improving customer retention. As we move forward, the implementation of AI tools must be carefully monitored to ensure transparency and prevent biased outcomes. But the potential benefits for both customers and bank employees are undeniable. AI is handling tedious tasks, improving efficiency, and streamlining customer service. So what's next? As the acquisition of FIN AI by Glea suggests, we can expect smaller banks and credit unions to gain access to advanced AI-driven chat bot technology. The future of banking is here and it's intelligent, efficient, and personalized. Stay tuned for more updates on the intersection of AI and banking. There's no telling what breakthroughs await us on the horizon. Keep an eye on the future, subscribe for more updates, and keep yourself informed about the ever evolving world of artificial intelligence.