An interpreter is a person who conveys orally the meaning of the spoken word from one language to another. You can use interpreters more effectively and achieve better communication with a non-English speaking client by ensuring both you and your client understand the role of an interpreter. Yathiti, I'm on Hangup Bersi. I like to make a doctor's appointment please. Okay, would you like your appointment to be? I'd like to see the doctor on Tuesday please. Yes, we can book you in for Tuesday. Would Tuesday morning be okay? Thu ba duk em, Thu ba bui chan, co duk Hong em. Yathiti, Thu ba bui chan, a duk. Yes, that's fine. Tuesday morning is okay. The interpreter's role is to accurately and appropriately convey the whole message from one language to another. To allow the interpreter to do this, you need to pause often to allow time for the interpreter to interpret and for your client to respond. You should also speak directly to your client. For example, in this scenario, the receptionist asks the client when would you like the appointment to be? Always make your client the centre of your attention regardless of whether the interpreter is in the room with you. In an on-site interpreting situation, speak directly to your client and maintain eye contact with your client, not the interpreter. You can arrange seating to facilitate communication between you and your client. If you are using an on-site interpreter, a triangular seating arrangement is ideal. When using an interpreter, your role is to conduct and manage the interview. It is your responsibility to ensure a free flow of communication. The first step in any interpreting situation is to introduce yourself to the interpreter and to brief the interpreter on the situation. As part of the briefing, you can describe the type of telephone you are using. You should also allow the interpreter to introduce themselves to the client. Hello, interpreter. Hello. Hi, my name is Mrs Edwards. I'm a high school maths teacher. I'm currently here with Mrs Aiden. Mrs Aiden's son Dennis is in one of my maths classes and Mrs Aiden is here today for a parent-teacher interview. Could you please introduce yourself? Hello, my name is Aiden. I'm a teacher at the Patron University of Montreal. I'm a student at the University of Montreal. I'm a student at the University of Montreal. I'm a high school maths teacher. Hello. Okay, we're ready to go. Go ahead, please. Wonderful. Great. Thank you for coming Mrs Aiden. How are you? You can assist the interpreter to accurately recount what you say by using some simple strategies. Keep sentences short, limited to one or two ideas per sentence. Use simple language and avoid jargon and pause often to allow time for interpreting. Be patient with the interpreting process. Sometimes, one short sentence in English may require several sentences in the other language. Yes, Dennis wants to go to university and study accounting. Are his grades good enough or should Dennis be doing more homework? Okay, well I have to enter that in two parts. Firstly, Dennis is receiving excellent results in all tests and assignments. He's actually one of the best students in his class. I think he's a very good student. He's a very good student. He's a very good student. He's a very good student. And as he is receiving such good results, I don't think it's necessary for him to do more homework. And if he continues to work hard in class, I think he won't have a problem getting into an accounting course. Dennis, I don't want to be in a good position. I don't want to be in a good position. If you continue to work, I don't want to be a teacher. Hi, I'm Joke Sabrahabash. Very good news. Thank you, that's wonderful. You should maintain eye contact with your client to show that they are the centre of your attention. However, eye contact is a great example of how cultural differences in body language can affect communication. In some cultures, looking someone in the eye indicates honesty and straightforwardness. While in others, it can be seen as challenging and rude. It helps to be aware of these differences when engaging in interpreter. In any interpreting situation, your role is to conduct and manage the interview. Make your client the centre of your attention by maintaining eye contact and speaking to them directly. To assist the interpreter, keep sentences short and simple and pause often. By utilising the tips presented, you can help bridge the communication gap between you and your client.