My full name is Andrew James Digger and I'm a station duty manager based at King's Groove. I grew up in a railway family and from young I had that passion one day I'm going to join the railways. That opportunity came in 2006. There's no looking back after that. I not only look after King's Groove station, I look after six stations under my control. My staff look up to me for leadership and that's what makes us work well. It's treating customers the way they don't even expect to be treated. I know that that smile you give them brightens their day for sure. A lot of the customers they tell me that you're like the concierge of King's Groove and that makes me thrill. I come to work. I'm thrilled that I'm going to work happy at doing what I'm doing, making a big difference.