They went outside and immediately tried calling 911. Hey there, I'm Kristo with Ring up next in neighborhood stories. One of our neighbors shows us how is Ring Alarm saved the day during an emergency. That was an unsettling sight for Frank who recently bought his home. He tried to flag down some people in the distance and also call for help but could get through because of a poor signal. When you called 911 we could see you out there for a couple seconds. What was going on on your phone when you were trying to call nothing? Dead air? I was just trying to dial 911 and couldn't get through. Try again, you'll see me pacing back and forth in the video and just trying multiple times to get through. Frank noticed part of the power line broke off during the storm and it started a fire close to his backyard. That's where I really started to get nervous and I thought there was going to be a brush fire. Thankfully Frank has Ring Alarm with Ring Protect subscription. His wifi was still working so he opened the ring app on his phone and requested fire response and seconds later. Hello? Hello, this is Shannon with Ring Alarm Monitoring. There's a downed wire and I sent that out and there's a tree that caught fire and a significant slope right by my house. I need a fire department to get here immediately. And within minutes, firefighters arrived. Thankfully all the hot wire did was scorch some grass. Being able to get in touch with the team and the support having been exceptional, you never want to have to use the alarm system or any of the additional features that come with it but I am happy to say that I had it. Threeing Alarms Professional Monitoring, you can also request police or medical help to your home or business. If you have videos you'd like to share with us, send them to stories at Ring.com.