Homelinks everyday mission is to improve the lives of everyone we serve. As a care coordinator, you'll have a direct impact in seeing this mission to fruition. Every day, you'll make a difference in the lives of patients and their families. You might help someone's child maintain their independence by replacing the wheelchair they outgrow. Or help a father, injured on the job, get the treatment he needs to get back to work. It isn't always easy, but your work truly matters. Care coordinators are the single point of contact that ensures patients get the highest standard of care. Throughout your day, you'll verify insurance coverage and coordinate delivery for a full spectrum of healthcare supplies and services, including durable medical equipment, orthotics and prosthetics, medical supplies, transportation services, and home care services. To do this, you'll work with healthcare professionals, medical equipment providers, and insurance companies, mostly over the phone and email. The care coordinator role is fast paced and never changing, so you'll need the right tools for the job. Homelink provides everything you need in order to be successful. Care coordinators are issued a complete computer setup with two monitors and a full suite of communication tools, including Microsoft Office 365, Outlook Email, Hands-Free Headset, and a webcam for video calls. We also understand people have different preferences when it comes to work environments. While care coordinators often begin their roles in the office, the opportunity to work from home is available after successful time in the role. Before you jump into the care coordinator role, you'll first undergo a thorough training program with on-site trainers in a supportive learning environment. We know there's a lot to learn at home link, and this requires patients. Fully understanding the role will take the first six months to a year. Homelinks training curriculum features both interactive and classroom elements that help you experience the role in a hands-on simulated environment. You'll learn how to work your grid, how to prioritize your coordination efforts, and where to go when you have questions. Once initial onboarding is complete, you'll have assigned tasks and dedicated customers to serve and support. Homelink's team is here for our customers 24-7-365. This means some, but not all of our customer care coordinator roles require one on-call week on a rotating basis. When an employee is scheduled an on-call week, they receive additional technology resources to support customers after hours, along with additional pay. There's a lot to keep track of when it comes to coordinating care. Viper, Homelinks customer tracking system for all medical equipment and service orders, makes it simple. When we receive a referral, we can look at previous patient information in Viper and enter the referral data into specific fields. This way, the customer care coordinator can staff the order with a medical service provider. Homelink has an internal software development team that creates and supports Viper, which means we can customize it to the needs of different insurance companies. With advanced technology, our platform is able to talk to other platforms that our customers use to process authorization, as well as claim billing and payments. Most of the information pertinent to an order will be housed on the order overview screen. From there, you can edit your physician, diagnosis, line items, notes, and more. Proper documentation and thorough notes are critical in care coordination, and Viper is our lifeline. We always say, if it's not in the notes, it didn't happen. This might seem like a lot to take in, but remember, as a care coordinator, you'll always have the full support and resources necessary for success. You'll be the point person for your assigned orders, but we're all a team. Everyone at Homelink pitches in when they're needed. We support one another. We go above and beyond, because what we do is about the patient and ensuring they get the quality care they deserve. Thank you for making a difference. Homelink, relentlessly good.