I was looking up medical malpractice because I was curious. I was like, well, you know, doctors, adjusters, I hear adjusters say they get sued. Well, I've been sued. I've not sued necessarily. I've had to go court several times for claims over the course of my career. I never, that one time did. This is a Juster TV, a Juster's first. This video is sponsored by a Juster Pro. Use code adjusterTV at checkout, get license right now at adjustertv.com slash licensing. I don't know if it was just blind luck or combination of blind luck and just having just just trying to be a better with better customer service. But then I was like kind of curious. Like what other industry is there that where people could get like end up in court and once medicine, right? So doctors, someone person up with the four steps still inside of them or whatever it is, right? And I looked, I found some statistics that showed that adjusters, doctors who had good bedside manner and across all these doctors, this whole group, everybody made the same mistakes. Right? The mistake was the constant in the equation, right? Doctors who went in for five minutes, didn't make eye contact, just bringing up a couple of facts and then got made the nurse do everything else and then left the room. Those guys got sued for malpractice. The other guys who came in, health hands looked person in the eye spent 25 minutes with them instead, right? And asked some questions and you know, listen, you know, you guys need for me, you know, just call, they'll they'll page me whatever, right? And they really have this great, why they call it bedside manner, right? Those guys never got sued and they asked people who didn't sue because and that doctor went on and so the four steps right inside of somebody's abdomen, right? How do a surgery get them out? Why didn't you sue this person from malpractice? Well, we'd like them. Yeah, no, it's it does it. Yeah, it's absolutely true. And I always say, I can't really teach you customer service. You're going to have to come with that. I can teach you the technical abilities. I can teach you process those types of things. You're going to have to, you're going to have to have that customer service. You don't go and have to like to work with people in this industry. Yeah, the other part about that is I always think of perspective and perception. Your perception is why these people so bent out of shape over a gutter. When I just came right to total loss by or over here, these people, you have a home, you're bent out of shape over a gutter. But again, your that is your perspective there. But if you step or that is your perception rather, but if you step in the place of their perspective, it is, gosh, I wouldn't want to have a gutter. I wouldn't want to have an issue with my gutter. No, no. I wouldn't have to deal with an interesting thing. I wouldn't want the unease of is my deductible going to be, you know, enough to cover that whatever it is, you know, you wouldn't want the unease of that. So perception versus perspective, that's why we harp on empathy all the time. Put yourself in the shoes of other feel with the other person is feeling. So put your perception aside and step into their perspective. And I promise you, you're going to go up, it's going to be a lot better for you. But but, sure enough, you're going to have to like to work with people. You're going to have to like chat with people and talk with people. And that's just really, if you, I mean, for example, in our ABC course to your Alacrity, we do role playing where we'll say, you know, someone pretends they're the fallacy holder and then we've got managers and they just comes out and we give them scenarios. And I used to very frequently play the policy holder. And it was just so interesting because I would always, you know, one of the trickeries of it was we, what we didn't cover the coverage beat, the scenario wouldn't cover the coverage beat. And I would say, hey, are you going to cover my coverage beat? Yes, we are. And that was the wrong answer. But they were so nice. The customers were there. I was just like, I don't even care that that was wrong because I just really enjoyed talking to these. So what, you know, we need to get it right. We need to make the right call. Our job, you know, we're a producer. We have a, a, you know, a duty to our client to pay what it's always done. We have a duty to our policy holder to pay them what it though. But I promise you, you're going to get go a long way to customer service. If you want to watch the rest of this episode, where I answer other questions, add free as well as get access to a member's only segment question and answer. Head on over to adjustor tvplus.com and become a member right now.