Hello everyone, this is Morning again from PTE Magic. How is the PTE preparation going? Today we're going to talk about PTE riskoring. So, have you ever felt that you did pretty well in your exam? However, when the score report came out, you were not what you expected. In this kind of situation, you probably thought of appealing and asking for reassessment, but at the same time, you didn't want to waste your time and money because you heard many rumors saying that Pearson don't normally change their scores. So, what to do? Now we're going to have a look at few cases where people ask for riskoring. But before we start, please don't forget to click subscribe button below so that you can see more videos about PTE tips. I keep in mind that there are various reasons why people doubt about the outcome of this score report. One of the reasons is probably external factors that affected your performance during the test. Like in the case of N, one of our students who felt that another candidate in the test room was too loud and too noisy, hence she could not concentrate on her speaking module. So, what she did after exam was that she immediately called a customer service and then followed up with an email explaining in details about what actually happened in the test room. So, she said that during the first half of the exam, she was really disturbed by another candidate who was shouting extremely loud. And even though she received a warning, the candidate still continued to speak with a very high volume. And also received an email from staff saying that she should expect a follow-up within 3-5 business days. She didn't hear anything from them for 2 weeks so she had to keep following up with phone calls and emails. And finally, she got a response from them. Two weeks later. Yes, and didn't offer rescoring but they have reviewed her exam and have decided to offer her a free rescuer of the exam. Luckily, it was also her last time doing the test because N passed PTE with flying colors. Concurulations again. The whole process took more than 3 weeks. So, if you're confident that there was an external effect, so that affected your performance, I recommend you to pursue the case so you can at least get a free exam. Another case is Hemi who has been doing pretty well in speaking. However, in the actual test, he only got 10 for pronunciation. I then urged Hemi to email a person and ask them for further investigation. So, in the email, Henry actually said that he was very disappointed and that he believes there should be a technical issue or a glitch that affected his pronunciation, which is why his pronunciation was minimum of 10. Three weeks later. He hasn't replied saying that they actually reviewed his speaking and after listening to his recording, they found that there were excessive, explosive sounds coming from blowing or close exhaling into the microphone, which impacted his course. And this is obviously human interference. So, what they did was they offered him a full refund and he can also have an option to retest free of charge. Of course, they did not admit that there was any technical issues, but instead it was saying that it was because of a candidate's incorrect microphone position and the human interference, but eventually he still got an option to choose between a free investigator or a refund. Okay, to answer these questions, let's have a look at another case, Navendra, who was doing very well in three modules except for speaking, so he's called 80 plus in each other modules. So, he decided to email his and asked him for rescoring our abbreviation. Unfortunately, his and concluded that he was not the microphone, but rather the test that he can perform on his doing the test, which was still insufficient. My advice is that he should go for a reassessment, but he shouldn't expect too much, because the marking is done by a computer, so it is very unlikely that he will score which and drastically. Normally, the process is not going to be rapid, and in the best case scenario, they will just give you a free example for another day. And don't forget that the fee for rescoring is $100 USD, and will only be refunded to you if your score changes after the assessment. Another advice to avoid any technical issues is to ask your friends or to check on any BTE forums to see if anyone experienced any problems with their microphone or the keyboards, so you might try to avoid that best center. Plus, always, always check your microphone carefully, so if you notice any weird sounds during the microphone check, advise them immediately. So, I hope this video was helpful to you, and if you have any questions, please don't forget to comment below, and also please don't forget to subscribe to my channel. Thank you, and go luck with your preparation. Bye!