Welcome back to another video. I'm your tech guide Wayne and the video today I'm going to walk you through how to move your number from one metrophone to another phone for free. I'm going to show you how to utilize their online system to avoid having to pay the switch fee. One disclaimer, in order to do this, you will need to switch to a phone that was purchased at Metro by T-Mobile. If you are trying to switch to a phone that was purchased outside of Metro, then this process will not work for you. You will need to dial 611 to speak to customer service directly or you will need to go into a metrobyte mobile store. But for those of you that are switching from one metrobyte mobile phone to another metrobyte mobile phone, follow this process to avoid paying the fee and get your phone switched from home. Let's go ahead and get started. The first thing you will need to do is find your my metro app. It looks like this. Now if you don't have the app no problem, you can just simply go to the Play Store and do a quick search for my metro. But again, if the phone was purchased at Metro, you should have this app on your phone. Just type in my metro in the Google Play Store and there is the app right there. So just go ahead and download this app first and then you will be able to follow the steps in the video. My metro, we are going to go to Account and then tap on Switch Phone. And the first thing you will ask you is the phone you are trying to switch to, which in this case is this phone, they are asking is the phone locked by another carrier. So as in if you got it from AT&T Verizon, a different provider, then you won't be able to use this process. So keep that in mind. However, if it was an old metro phone that you were using in the past and you would like to switch back to it, then it should be pretty easy for you to make the switch. We are going to tap No, it's not locked. And then it's going to ask are you going to use the same SIM card so the SIM card we have in this phone. And yes we are. We are going to hit Yes. And next you will need to enter the IMEI of the new phone. Now to do that, you will need to go to the new phone which we have right here, hit the phone button or at the bottom, hit the keypad and you need to type in star pound 06 pound. And that's going to show us the IMEI of the phone. I am going to enter it now. Pound. So here is the IMEI. You'll look different depending on the phone you are switching to but look for the one that says IMEI for this phone is right here. And I need to input that number on the screen here. And I am going to do that right now. Now you won't need to enter the backslash and the last two numbers. All the numbers up to the backslash and then hit continue. And then it says we will try and switch your phone now. As we transfer your service we will no longer have data on this phone so you will need to make sure your other phone is on Wi-Fi so they are saying for you can make sure once you switch to Wi-Fi, click continue. So on this phone you will need to just swipe down from the top and make sure that your Wi-Fi icon is turned on and you are connected. If you don't have Wi-Fi you can still do it. You will just need to pop out your SIM card immediately and put it right into this new phone here. So let's hit continue and now they are going to attempt to do the switch. So we will give it a second. Now while the switch is happening you will need to do one of two things. Find the box that you bought the phone with and you should have this little tool inside it is called a SIM tool. This is going to help us take out the SIM card from the old phone and put it in the new phone or if you don't have this anymore no problem just find a paper clip and bend it back so you can use that to switch the SIM cards. Here we go it says phone is validated almost there. Now you will need to pop out the SIM card and put it in the new phone and then restart that phone. So here we go. I am going to take that SIM tool and I am going to insert it into the SIM slot and just one good push to pop out the tray. There we go and we are going to take that SIM card and now I am going to find the SIM slot on the new phone. It is also on the left not always on the left but very often it is. I am just going to give it a good push. Take out the new tray. Put it in our SIM card just like that and then slide it in. It sometimes can get loose when you slide it in so just keep that in mind. So it is in. Sometimes the phone will automatically trigger a restart but I am just going to automatically restart it. To do this you can just simply hold the power button and that will take you to the options for power and restart and we are just going to tap the restart button now and that will restart the phone and it will take just a minute or so for the phone to restart itself and then we can see if our service has successfully switched over. But hey we are almost there. And once again want to reiterate if you are switching to a phone that you purchased outside of Metro by T-Mobile, unfortunately you will need to dial 611 and either have a customer service operator help you or you will need to walk into a Metro by T-Mobile store to have your service switched and it will cost you around $23 for the switch fee along with the tax. So just keep that in mind. So one good sign here is that on the new phone it just showed the 5G icon and then it went away but it showed in the corner. So what we are going to do is swipe down and turn off the Wi-Fi and you should see either the 4G or 5G icon in the corner here and that will tell you that the service is working. Another way to validate it is to make a test call or we can go to the Mind Metro app and see if it is registering the service now and there it is. So now my service has been successfully moved over and now I can begin using this phone with that phone number. That's it guys. That is the process and a nutshell of switching your service from home and avoiding paying that switch fee. Hope you guys found this helpful. Do me a favor leave me a comment down below let me know if the video was helpful and let me know if there is any other tutorials you guys would like to see around using the Metro service from your phone. So thanks for watching guys. Hit that like button, favorite and share the video and we'll catch you in the next one. Take care and as always have a good one.