Hi welcome to BCH Technologies this is Kevin. Today we're going to talk about how to get your printer out of recovery mode. If your printer has a black screen like this it's really annoying and let's let's see you cannot do anything it doesn't reply to any command and if you turn the power on and off no matter what you do it back to the recovery mode right away. What happens is you have a corrupted firmware so for apps and if you call absence support they will ask you to go to the apps and firmware update site to download a firmware update. So basically the first thing we do is I go apps and website and find out your printer and then you go to support and you go to update a download firmware and you can find that printer here which is USB on a start. Finish and you think you're good to go however if you go back to the printer your printer is still look like this and let's turn off power off and the background. Okay if the first one first method doesn't work we're going to do the second method so you can see after the installation you still have this recovery mode your power down and up and it doesn't change anything so the second way is so first thing we turn the power off with the power off put your hand like a Texas phone hold down this to number one and this orange button hold it down and then now turn the power back on with with O4 keys hope down. Okay so now you can see I have a set of printer is ready for update now we go back and install the firmware. Now we're back to the printer and just leave it just leave it for like a minute or two I'll put this on the clip and I'll show you. See and it's going to have this that means it's done now you'll pop your power right off. Actually it does not work it's powered off and it gave like a minute power back on and it's a good sign is when you back power back on you don't have this service mode so turn it on.