Hey guys, Ryan Sousa here with Excel Re Marketing and a lot of you guys have been telling me that you would love to know of a way or a strategy where you could get around missing calls or where you could kind of save a missing call because you guys have heard a lot of my videos and it's all about the three hours the reviews radius response time. And in our meetings with LSA, they keep reiterating to us that response time really pretty much trumps everything else. So having said that, let me just finish the main topic here which is the secret sauce to actually salvaging missed calls. How do you do it? So the purpose for this video is to show you what the Google local service ads application looks like, what the app looks like. And this is it. You just go to the app store on the iOS or on your Android device. You just type in Google local service ads and then I'm going to tap on that right now so you can actually see what the back office looks like. So you can see here that I'm looking at leads that came in between April 3rd and May 3rd for this particular client of mine. What's interesting is as you can see, you know, you can generate reports, you can actually look at the reviews here with this app. But more importantly, what I like for you guys to consider doing is to actually marking leads as book but more importantly calling them back. Okay, so see this is a phone lead. And then if I go down here, there's actually a message lead that came in. Some people ask what message leads look like. I'm just going to tap on this one so you can see here is a message conversation that happened between this client of ours and their client. And you can see what they did a great job because at the end of the message, they said, can we talk by phone. And then hopefully what he did is he just tap on this button right here. And when you do, you can see it actually says you want to call this number. And when you do call that number, Google local service ads can see that you actually call that number back because you're calling within the application. Okay, so that's what's so powerful about this strategy is is you want to call your phone leads back, especially if you've missed the call. So let's say this is a miss call, you can tap on this and then you can go right here, tap on the little phone button and then call this person back. And Google will count that at least it looks like Google will count that as a answered phone call as opposed to a missed phone call. And then you can add notes here and you can obviously go up here to the top, you can dispute the call right here. But more importantly, we like to see calls booked because when it calls booked, then that actually shows up in the search results. It'll let the prospective clients out there, the leads that are doing a search, it'll actually show them how many book calls actually happen near them from your business. Okay, and if you've got a lot of book calls that happen near them, then your listing will actually stand out pretty significantly. I hope that makes sense, but the main thing is is call those leads back by using this little phone button right here so that any missed calls can be counted as actual answered phone calls. Now, what you'd want to do if you have a big intake team is you just want to have one person download the app on their phone. And if you ever miss a call, identify the location that that call was missed from, have them log into that location and then call that lead back as quickly as possible. Okay, LSA will actually at least give you partial credit for calling or answering the phone almost as if it was actually answered originally when you actually call them back through the application because Google can actually see that you call the lead back. If you call from your phone, they're not going to be able to see it. Another colleague of mine helped me figure this out. His name's Rafael. He's awesome. He called me up, said he's gotten a lot of value for my videos. Thank me for the videos. He's been implementing them and he's got more cases in the past month than he had all of last year just by implementing these strategies for LSA. So they do work guys, so keep implementing them. If I were you and I was going to spend time working on any one thing with LSA, I would definitely work on getting that response time to be as fast as possible to pick up that phone as quick as possible with a lot of the strategies that I've talked about in the past, which is call tracking, setting that up to actually transfer the calls directly to a call service as fast as you possibly can without call trees or anything else. This is one little strategy. I had somebody ask me today, like, how do you make LSA work? I've seen a lot of other colleagues create a lot of YouTube videos, get on the bandwagon initially, and then they dropped off because they couldn't figure out how to make it work. I can promise you if you stick with it and you do what other people are not willing to do and learn these strategies, you will absolutely get the results. If you liked this video, give it a thumbs up, subscribe to the channel, tap the little bell so you get notifications whenever a new video shows up and whenever I create a new video so that you stay ahead of your competition and you get the best results possible. Let me know what questions you have, type them below, and you can even text me at 619-3045155. Again, that's 619-3045155 and I will respond usually immediately and if you actually text the acronym LSA, that's for local service ads, LSA to that same number, 619-3045155, you'll get access to my 3R formula video that will actually tell you all about the 3Rs and help you really understand or get a good foundation if you're new to this channel and you're new to LSA on how to really really understand how to do this. On how to really work the LSA system. So let me know if you got any questions, thanks, talk to you soon.