Customer service

Customer service is doing things to satisfy a purchaser's needs. This may be before, during, or after the purchase.

A major part of customer service is helping if merchandise is broken or not working properly. These situations are usually covered by a customer service policy.

Many stores will have a special desk or area where people can take their complaints. One purpose is to persuade the customer to buy other things later.

Related pages

 Sales

References

Category:Commerce