Healthcare CRM

Ubuvuzi CRM, buzwi kandi ku micungire y’ubuzima,  ni ijambo rikoreshwa cyane kuri sisitemu yo gucunga umubano w’abakiriya, cyangwa CRM, ikoreshwa mu buvuzi.

Hariho uburyo butatu (3) busanzwe buzwi bwa CRM: Kugurisha, Kwamamaza, na Serivisi https://www.gartner.com/en/information-technology/glossary/customer-relationship-management-crmCustomer Relationship Management url=https://www.gartner.com/en/information-technology/glossary/customer-relationship-management-crm

 Gukoresha imbaraga zo kugurisha byibanda kugurisha serivisi za laboratoire, ibikoresho byubuvuzi, imiti, hamwe no kohereza
 Kwamamaza ibicuruzwa byorohereza abaturage no kumenyekanisha ibicuruzwa, gushyigikira ibikorwa byo kugurisha hejuru kimwe no kwibasira abarwayi
 Serivise itangiza serivisi itanga serivisi no gutanga ubuvuzi kubarwayi ku giti cyabo, kandi nikintu cyingenzi cya Telehealth nubuzima bwa Digital .

 Ubuvuzi CRM nitandukaniro n'izindi CRM 
Ubuvuzi CRM busangiza ibice byimiterere nuburyo bwa CRMs  Ibi bikubiyemo gukoresha itumanaho no gusesengura hakoreshejwe imeri, terefone, hamwe n’imibereho / interineti. Ihuza imeri, inyandiko, akazi, fax, na gahunda. Mu buryo nk'ubwo, abinjira muri CRM bashya batanga porogaramu-nka-serivisi-kandi ikirwa mu gicu (reba Salesforce.com n'Ubuzima bwa Keona ).

Itandukaniro rya CRMs gakondo rishingiye ku guhuza ishyirahamwe ryita ku buzima ibisabwa byihariye n'imiterere:

 Ubuvuzi CRM hamwe n’itumanaho ryikora byose bigomba kuba byujuje umutekano wa leta n’ibanga. Hamwe na Amerika ibi bisaba kubahiriza HIPAA na HITECH 
 Ubuvuzi CRM ihuza cyane n’umuryango wita ku buzima bwa Electronic Health Record, cyangwa EHR, yubahwa nkisoko yukuri yamakuru yubuvuzi
 Ubuvuzi CRMs bukubiyemo sisitemu yo gufata ibyemezo byo kubungabunga umutekano wumurwayi
 Serivise yubuzima CRM itangiza serivisi yihariye yubuzima, nka gahunda yabatanga serivisi, gufata abarwayi, hamwe nabaforomo triage itanga serivisi yubuzima CRMs uburyo bwihariye bwubuzima bwa CRM

 Gutanga serivisi 
Serivise yubuzima CRM itanga serivisi yibanda ku gutanga no gutanga serivisi kubarwayi. Binyuze muri serivisi zitangirwa serivisi, abarwayi bafashwa mumihanda myinshi yo kwishyiriraho gahunda, itumanaho, koroshya gufata no kwiyandikisha, kugendagenda, guhuza ibikorwa hamwe no gukurikirana kure, hamwe nubundi buryo bwo guhuza serivisi n’abarwayi.

 Menyesha Ikigo Cyikora 
Intego yikigo nderabuzima cyita ku buzima ni ukongera ubuziranenge, kugabanya ibiciro, no gukurikirana ibipimo ngenderwaho byingenzi (KPI). Ibi bigerwaho nintambwe ku yindi inyandiko-mvugo hamwe no guhamagarira guhamagarira kuyobora hamwe na EHR kwishyira hamwe no kwimenyereza imiyoborere (PM) byerekana amateka yumuhamagaye n'amateka byuzuye kubakoresha. KPI yakusanyirijwe hamwe ni imikorere yabakoresha nuburambe bwabakiriya binganda. 

 Umutekano na Escalation Automation 
Kubera ko ibibazo byinshi byubuzima bifite amahirwe yo gutanga ubuzima n’umutekano, hakenewe ibikoresho bitandukanye byo gufata ibyemezo (CDS) kugirango bifashe kubungabunga umutekano. Mbere yuko gahunda iteganijwe cyangwa serivisi yo kuzuza itangwa, hakenewe isuzuma ryibimenyetso by’abarwayi kugira ngo hemezwe ko ibikorwa bikorwa bishoboka ko bifite umutekano ku murwayi cyangwa ku babakikije (urugero nko gusuzuma COVID https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7242924  ). Ku iherezo ryoroshye, "urutonde rwibendera rutukura" ni igenzura ryoroshye abarwayi n’abaganga badafite amavuriro bashobora gukoresha kugirango berekane ibintu bishobora kuvuka cyangwa byihutirwa.  Abagenzuzi b'indimi karemano basanzwe bashiramo uburyo bwo gutunganya ururimi karemano hamwe nubuyobozi buvura abarwayi cyangwa imiti itari iy'ubuvuzi bateganya. Amabwiriza y’abaforomo afasha abaforomo kurangiza isuzuma ryubuvuzi no kugera kuri disikuru.

 Guteganya Kwikora 
Intego yo guteganya automatike ni ukugabanya amakosa yo guteganya no kunoza utanga nuburambe bwabarwayi hamwe no gusurwa neza, mugihe kugabanya ibiciro.  Guteganya kwikora mubisanzwe bikora mugushira ibipimo byo gusura muri software no kuvanaho ibintu bitoroshye uhereye kumukoresha wa nyuma. Iyikora ryemerera guhuza ibikorwa byateganijwe nta guhatira ibipimo ngenderwaho (ni ukuvuga gukuraho ibyifuzo byumuntu ku giti cye) kuva kuri gahunda. 

 Kwiyandikisha 
Intego yo gufata no kwiyandikisha byikora ni ugukora kwiyandikisha kubitanga numurwayi byoroshye kandi byoroshye. Kwakira abarwayi no kwiyandikisha ni inzira zerekana imibare y’abarwayi, amateka y’ubuzima, ibyemezo byemewe n'amategeko, hamwe n’uburyo bwo kwishyura kugira ngo umurwayi ashobore “kwiyandikisha” ku kigo nderabuzima.

 Serivisi zishingiye ku kibanza 
Serivisi zishingiye ku kibanza zifasha mugushakisha utanga hafi, kugendana na gahunda, kandi birashobora no korohereza ibikorwa byihutirwa kubakiriya. Intego yo kubishyira muri CRM nukworohereza itangwa rya serivisi no kongera umutekano wabarwayi.

 Ubutumwa bwikora 
Intego yo kohereza ubutumwa ni ugukomeza ibipimo byumwuga, gukoresha intambwe ikurikira nibutsa, no gushimangira inama zita kubuzima hamwe nubuzima bwubuzima mugihe hagabanijwe umutwaro witumanaho kubakoresha. Ubutumwa bwikora muri Healthcare CRM burimo HIPAA yubahiriza ubutumwa bwizewe kuri imeri, fax, SMS, no kuganira kurubuga.

 Gukurikirana kure 
Intego yo gukurikirana abarwayi kure ni ukuzuza ubuvuzi bwa kure hamwe no gukusanya amakuru kure kandi no gushyiramo integuza zo kwita kubuzima bwiza, ubuzima, n'umutekano w'abarwayi. Gukurikirana kure ni ikusanyamakuru.

 Reba kandi 

 Clinical Decision Support
 Customer Relationship Management
 Digital Health
 Electronic Health Record
 Practice Management Software
 Remote Patient Monitoring
 Service Management
 Telehealth

 Ishakiro 
Ikiciro:Ikoranabuhanga
Ikiciro:Ubuvuzi
Ikiciro:Ubumuga
Ikiciro:Ubufasha bwibanze