Pengurusan konflik

Pengurusan konflik ialah proses mengehadkan aspek negatif konflik sambil meningkatkan aspek positif konflik. Matlamat pengurusan konflik ialah untuk meningkatkan pembelajaran dan hasil kumpulan, termasuk keberkesanan atau prestasi dalam persekitaran organisasi. Konflik yang diurus dengan betul boleh meningkatkan hasil kumpulan.Alpert, Tjosvaldo, & Law, 2000; Bodtker & Jameson, 2001; Rahim & Bonoma, 1979; Kuhn & Poole, 2000; DeChurch & Marks, 2001

 Rujukan 

 Bacaan lanjut 


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 Borisoff, D., & Victor, D. A. (1989). Conflict management: A communication skills approach. Englewood Cliffs, NJ: Prentice-Hall.


 Eunson, Baden: Conflict Management. John Wiley & Sons, Australia 2012, .
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 Rahim, M. A. (1992). Managing conflict in organizations (2nd ed.). Westport, CT: Praeger.




 Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook in industrial and organizational psychology (pp. 889–935). Chicago: Rand McNally.





 Ishak, A. W., & Ballard, D. I. (2012). Time to re-group: A typology and nested phase model for action teams. Small Group Research, 43(1), 3-29. oi:10.1177/1046496411425250










 Pautan luar 
 Conflict Management Articles - a collection of conflict management articles
 Search For Common Ground - one of the world's largest non-government organisations dedicated to conflict resolution
 CUNY Dispute Resolution Consortium
 The Johns Hopkins University School of Advanced International Studies (SAIS) Conflict Management Toolkit
 Party-Directed Mediation: Facilitating Dialogue Between Individuals'' by Gregorio Billikopf, free complete book PDF download, at the University of California (3rd Edition, posted 24 March 2014)
 Party-Directed Mediation: Facilitating Dialogue Between Individuals'' by Gregorio Billikopf, free complete book download, from Internet Archive (3rd Edition, multiple file formats including PDF, EPUB, and others)
 Conflict Prevention, Management & Resolution, in: Berghof Glossary on Conflict Transformation, 2012. edited by Berghof Foundation, Berlin, Germany.
 Conflict Management Processes - effective conflict resolution techniques

Kategori:Konflik