6

## Journalism on the edge: Introduction to special issue

## SIGURD ALLERN

University of Oslo

## MARK BLACH-ØRSTEN

Roskilde University

Looking back to the beginning of the era of digitalisation, let us say the early 2000s, many voices were heralding the decline or even the death of journalism. However, this did not happen despite grave structural problems related to the loss of advertising revenues, investors' profit demands, and increasing competition with big tech actors. News media organisations were shrinking and weakened, and many journalists lost their jobs, but as an institution , journalism was able to adapt and find solutions to many problems and challenges. Some genres and reporting methods were even developed and revitalised in the news media's struggle for survival.

A part of this story is how 'critical incidents' during the last decades have shaped the history of journalism. Critical incidents serve as events that ignite debates about journalism and forces reconsideration, rearticulation, or reinforcement of boundaries, either by new legislation or revised ethical standards (Tandoc et al., 2019). In short, they refer to events or developments that lead journalists to reconsider "the hows and whys of journalistic practice" (Zelizer, 1992).

In  journalism  research,  the  concept  of  "blurring  boundaries" and "boundary work" (Carlson & Lewis, 2015) has become a common  way  to  address  the  challenges  and  changes  journalism  has endured, and still endures, in an age of increased digitalisation and commercialisation. The argument behind these concepts is that the many changes journalism is experiencing cause a constant reflec- tion amongst practitioners and researchers about what journalism is today, what it is not, and what it should be.

In this special issue, the authors of six selected articles do just that; they  investigate  changes  and  events  that  have  stimulated  debates about journalism and its boundaries. However, the articles take up different  topics  and  investigate  the  challenges  in  different  ways, relating both to the effects of technological changes and commercial competition, and to new ethical challenges in a digital media environment.

Gunhild Ring Olsen's article discusses the quality of automated news and is based on an ethnographic case study in two Norwegian newsrooms.  She  explores  how  developers,  editors,  and  reporters evaluate  automated  news  and  which  logics  underlie  their  assessments. The observation and in-depth interviews show that all three occupational  groups  define  automated  texts  as  journalism,  but  at the same time, they characterise automated news as simplistic, lacking  both  creativity  and  a  critical  approach.  Machine-written  texts are therefore incapable of fulfilling central professional ideals. This contradictory judgement indicates a growing gap between the media companies' organisational and financial requirements and what professional journalists ideally want journalism to be.

In  her  article, Maria  Nilsson explores  the  impact  of  organisational changes on newspaper photo departments, an area of newsrooms that have arguably been particularly affected by the economic changes and challenges in journalism. The study is based on qualitative interviews with editors responsible for photojournalism at five Swedish newspapers that have experienced changes to photo staffing and routines for the sourcing of images. The findings indicate that newspapers still rely on staff photojournalist for unique and in-depth coverage, but less for routine and breaking news. Furthermore, photojournalism  is  seen  as  a  competitive  edge  in  some  newsrooms, challenging a 'discourse of doom', while newsrooms lacking visual leadership show uncertainty about the editorial support for visual strategies.

Ollie Seuri and Pihla Toivanen look into the ongoing changes in today's  hybrid  media  environment  and  investigate  the  battle  over boundaries  between  legacy  news  media  and  so-called  countermedia in Finland. The authors demonstrate how legacy and coun- ter-media actors draw boundaries through vocabulary, institutional reflection,  and  demarcation  practices.  The  findings  illustrate  how actors consistently assert the flawed foundations of "the other", fortifying boundaries instead of crossing or blurring them.

In their article, Camilla Dindler and Bolette Blaagaard use critical theories of race and racism in journalism to conduct a discursive analysis  of  Danish  media  coverage.  The  analysis  is  based  on  two collective case studies that combined encompass 56 articles and 23 Facebook posts. Focusing on the construction of knowledge about potential  racism  and  on  who  is  positioned  as  authorities  on  the topic of racism and who are missing among the potential actors in the stories, the authors argue that journalistic boundary producing practices and principles uphold a representation of racial disparity. A conclusion is that journalistic norms and practices now withstand the challenges posed by minority media's call to recognise structural racism.

The two last articles in the special issue both concern media scandals, i.e. scandals where journalists and news media organisations have been criticised and publicly condemned for violating professional journalistic norms.

Sigurd  Allern  and  Ester  Pollack discuss  how  the  international #MeToo movement exposed the widespread structural problem of sexual harassment, a critique that also garnered widespread public response in Sweden and Norway. This perspective, however, was in some cases undermined in the public sphere when person-centred scandal stories lacking verifiable documentation took over, igniting debates about the ethical standards of professional journalism. The article  analyses  two  alleged  #MeToo  cases: Aftonbladet's dramatic and unfounded accusations against the Swedish theatre CEO Benny Fredriksson and VG's misuse and manipulation of a 'bar-dance' episode involving the Norwegian Labour politician Trond Giske. Both media stories developed into 'critical incidents', resulting in public criticism, self-examination and discussions around ethical rules and regulation.

Mark  Blach-Ørsten,  Jannie  Møller  Hartley,  and  Maria  Bendix Wittchen also  analyse media scandals as critical incidents, i.e. occurrences that are made scandalous by journalistic misdeeds or ethical lapses and resulting in discussions of the 'hows and whys' of journalism. The purpose of their article is twofold: First, theoretically, to link this understanding of critical incidents to the study and theory of  the  scandal. Second, empirically, to analyse how different news media scandals lead to reflection and debate about journalism. To achieve this purpose, the article focuses on two specific types of news media scandals: the fabrication scandal and the erroneous information scandal. The two types of scandals bring into question fundamental standards and norms of journalism, such as 'telling the truth', and 'basing stories on facts.'

In sum, the selected articles touch on entirely different aspects of 'journalism on the edge' in decades characterised by comprehensive technological and economic changes. This has resulted in a need for constant  reflection  amongst  practitioners  and  media  researchers about the boundaries of journalism in relation to other institutions and professional practices. We hope that this special issue will contribute to continuous reflection and debate.

## SIGURD ALLERN

Professor Emeritus Department of Media and Communication University of Oslo sigurd.allern@media.uio.no

## MARK BLACH-ØRSTEN

Professor Department of Communication and Arts Roskilde University oersten@ruc.dk

DOI: 10.7146/journalistica.v15i1.129411

## Accepting automated news as 'low-quality' journalism

## GUNHILD RING OLSEN

OsloMet/Kristiania University College

## Abstract

This  ethnographic  case  study  explores  how  developers,  editors, and  reporters  in  two  Norwegian  newsrooms  evaluate  automated news and which logics underlie their assessments. Despite automation being described as the most disruptive data-centric practice of journalism, the observations and in-depth interviews show that all three groups define automated texts as journalism. At the same time, they  characterize  automated  news  as  simplistic,  lacking  creativity and a critical approach, and argue that today's machine-written texts are incapable of fulfilling central professional ideals such as critical scrutiny and advocating on behalf of the citizenry. Accepting automated  news  as  journalism  while  simultaneously  stressing  its  low quality  shows  a  growing  gap  between  what  the  newsroom  groups are willing to accept because of organizational demands and what they ideally want journalism to be. The conflicting assessments may indicate financial motives gaining ground within Nordic media companies.

## KEYWORDS

automated reporting, quality, professionalism, journalism, boundary work

## Introduction

Automated  reporting,  informing  the  public  about  everything from sports results to the intensity of earthquakes, is currently being implemented by newsrooms all over the world (Carlson, 2014, p. 416; Van Dalen, 2012, p. 648). Despite being d escribed as the potentially most disruptive data-centric practice of journalism (Carlson, 2014, p. 416), few empirical newsroom studies have explored how newsroom workers react when their newsroom starts implementing automated news and why they respond as they do. Text analyses addressing the topic  have,  however,  found  that  the  innovation  is  met  with  mixed feelings (Carlson, 2014; Lindén, 2017; Van Dalen, 2012). For instance, automated reporting is seen as a threat due to its low cost and ability  to  provide wide coverage in little or no time. At the same time, automating routine stories is believed to give human reporters more room for research and in-depth reporting (Van Dalen, 2012, p. 655).

Through an ethnographic case study of two Norwegian newsrooms in very different phases of the automation process, this study aims to broaden the knowledge of how newsroom workers relate to automated news. Applying the sociology of professions, the focus of the study is the evaluation of automated texts and which norms underlie  the  assessment.  New  technology is known to broaden the field of who might be considered a journalist and, of especial interest to this study, what might be considered journalism (Zelizer, 2004, p. 23). Studying the implementation of a technology known for its disruptive potential can therefore be particularly rewarding when attempting to understand how the boundaries of journalism are negotiated. The selected newsrooms of the study are the news agency NTB, which has been publishing automated news since 2016 (Michalsen, 2016), and the regional newspaper Adresseavisen, which published its first automated  stories  in  2019  (Lindebø,  2019).  A  total  of  23  in-depth interviews were conducted with developers, editors, and reporters in addition to about a week of field observations in each newsroom.

Recent studies have shown that previously unthreatened boundaries  between  journalistic  and  business-oriented  functions  are  dissolving, often rhetorically motivated by survival and an industry crisis (Appelgren & Lindén, 2020, p. 63). In this process, new technology has been a central tool allowing managers to make journalistic labor more cost-effective and more easily controlled (Örnebring, 2010, p.

64). This development has been particularly evident within the liberal  press  model, where the power of management and economic motives  traditionally  have  been  high  (Hallin  &  Mancini,  2004). In  contrast,  the  media  systems  of  the  Nordic  countries  have  been known  as  typical  examples  of  the  democratic  corporatist  model, characterized  by  a  high  degree  of  professionalism,  a  high  level  of autonomy, and low levels of perceived economic influences (Ahva et al., 2017; Hallin & Mancini, 2004). Lately, studies have indicated that the model is gradually changing and that financial motives are much stronger within the Nordic media companies today than five to ten years ago (e.g., Ahva et al., 2017; Appelgren & Lindén, 2020; Witschge & Nygren, 2009). Through exploring which logics underlie the assessment of automated news in two Norwegian newsrooms, this study can contribute to monitoring this development. The research question of the study therefore is: How do reporters, editors, and developers assess automated reporting, and which logics underlie their evaluations?

Throughout the text, labels such as automated journalism, algorithmic  journalism,  machine-written  news,  robot  journalism,  and computational  journalism  refer  to  the  same  phenomenon,  where algorithmic processes convert data into narrative text with limited or no human intervention (Carlson, 2014, p. 416).

## The rise of the market logic and the bureaucratic logic

As  Freidson  (2007)  sees  it,  three  opposing  ideal-typical  ideologies  provide  the  rationale  for  the  control  of  work:  professionalism (the ideology of professional control), consumerism (the ideology of marked control), and managerialism (the ideology of bureaucratic control)  (p.  106).  In  consumerism  and  managerialism,  Freidson (2007) claims, work is valued primarily as a means of gaining a living or holding a job. While consumerism assumes that workers are primarily motivated by their desire to maximize their income, managerialism  assumes  that  workers  are  motivated  by  their  prospects within the organization. Moreover, both logics see any kind of work as  intrinsically  unpleasant. In contrast, professionalism (the 'third logic') sees work as a good, as professionals mainly gain satisfaction in performing their work well (p. 108).

Going  back  to  Zelizer  (2004),  who  might  be  considered  a  journalist, and what might be considered journalism is thus dependent upon which logic is dominant. If the professional logic dominates, the collective values of the journalism profession will be central in defining what journalism is. Within managerialism, the definitional power lies with the state or with organizations and not the various groups within the organization. The same is the case in consumerism, where the power of definition is in the hands of the consumers (Freidson, 2007; Witschge & Nygren, 2009). Since the three logics are ideal-typical models, most work is controlled through a combination of the three (Freidson, 2007, pp. 106-108).

As mentioned above, several recent studies have indicated that professional control over the work of journalists is evaporating. According to Witschge and Nygren (2009), technical and economic changes are disrupting the established professional statuses, roles, and practices of journalists (p. 37). Since most journalists seem to view technology  and  technological  development  as  inevitable,  impersonal forces, managers can use technology as a tool to implement changes aimed at maximizing the income of the news organization, Örnebring (2010) argues. Typically, this is done by requiring journalists to 'take on labor previously performed by relatively expensive technical specialists' or 'by relieving journalists of work tasks that can be done by relatively inexpensive workers instead' (Örnebring, 2010, p. 64). As these changes are driven not by technological necessity but by the capitalist necessity to reduce overall labor costs (Örnebring, 2010, p. 64), the implementation can, applying the terms of Freidson (2007),  be  seen  as  consumerism  and  managerialism  in  disguisechallenging professional control over journalistic work.

Focusing on how reporters, editors, and developers assess automated  reporting  and  the  logics  underlying  their  assessments,  this study  will  explore  whether  the  introduction  of  automated  news results in an acceleration of the development described above. First, it is necessary to take a closer look at the phenomena of professionalism, professional-quality perceptions, and boundary work.

## The professional logic and its quality perception

In  short,  the  professional  logic  can  be  described  as  a  collective occupational  ideology  of  how  things should be.  The  logic  consists of  values,  attitudes,  professional  language,  and  symbols  (Heggen, 2008, p. 323; Schön, 1988, p. 33; Witschge & Nygren, 2009, p. 56). It is important to note that the various practitioners included in a profession can have different professional identities despite sharing a common logic. Heggen (2008) explains the difference between a professional identity and a profession's identity. While the professional identity can vary from reporter to reporter, the profession's identity is,  as  described above, a group identity-characterized by common symbols more than joint  action (p.  323).  Between the two identities, there is a complex interaction. When the professional identities of enough  reporters  change-for  instance,  due  to  technological  and economic  changes-the  professional  identity  will  also  be  altered (Heggen, 2008, p. 323; Witschge & Nygren, 2009, p. 49).

Within  the  sociology  of  professions,  the  ideal-typical  profession is  often  described  as  an  autonomous  occupation  with  specialized knowledge  and  special  obligations  toward  society.  Many  scholars see these characteristics as closely linked and mutually dependent. In the same way as the essence of democracy has been described as the  tension  between  liberty  and  duty,  freedom  and  responsibility, the essence of a profession can be described as the tension between autonomy and obligation, work and integrity (Sullivan, 2005, p. xv). Following from this, professional self-regulation is not an automatic privilege; it is earned based on the profession's contribution to society.  Hence,  the  phenomenon  can  be  described  as  an  exchange  of mutual benefit (Abbott, 1988; Freidson, 2007; Schön, 1988; Sullivan, 2005). In return for access to journalists' expertise and community service, society has, for instance, granted the journalism profession privileges such as autonomy, special legal protection, and fi nancial subsidies of various kinds (Eide, 2011, p. 19).

If  following  the  logic  of  professionalism,  a  change  toward  more managerialism  and  consumerism  can  have  dramatic  effects.  The social obligation of the journalism profession is often said to be the production of content of democratic importance (Kovach & Rosenstiel, 2007). In this way, journalists position themselves as a key part of the democratic system (Petersson, 1996). F or professions to main- tain their privileged positions, ideology alone is not enough. They must also prove their value through actual work results. I f too many members of a profession are unable to fulfill the profession's proclaimed aim over time, it could be accused of 'treatment failure, ' which, in turn, can weaken the profession's jurisdiction over news production (Abbott, 1988, p. 46). In Dzur's (2008) words, professionals cannot just say that they serve vital social interests; 'they must in fact do so' (p. 62). Put simply: to strengthen the profession's jurisdiction over news, journalists need to be better than other groups and the lay public at producing content of democratic importance.

## Storytelling with a purpose

Following from the above, the professional logic has a great impact on  what  might  be  considered real or ideal journalism.  In  current Western journalism, the dominant professional logic is said to be the social responsibility theory (Benson, 2008, p. 2593). According to this logic, the main aim of the journalism profession is providing democratically relevant information that is as close to the truth as possible and holds those in power accountable (Downie & Schudson, 2009; Kovach & Rosenstiel, 2007). This implies that the reporting provided should be impartial, neutral, objective, and fair and that the journalists are autonomous and free from ties. In addition, quality aspects such as immediacy, actuality, speed, and a strong moral and ethical foundation are often highlighted (Deuze, 2005; Downie & Schudson, 2009; Kovach & Rosenstiel, 2007).

Efficient  communication  is  also  an  essential  part  of  the  profession's  aim.  Ideally,  reporters  should  explain  complicated  events, issues, and processes in clear language to a broad public and provide information in such a way that people will be inclined to listen (Downie & Schudson, 2009, p. 10; Kovach & Rosenstiel, 2007, p. 189). In more concrete terms, this means applying storytelling techniques including character, a wide timeline, a broader analysis, and an inclusive reporting style.  Predictable  and  formulaic  storytelling should be avoided while illuminating a greater meaning and designing the information for a multiple audience is seen as a plus (Kovach & Rosenstiel, 2007, p. 196). The dominant professional perception of quality reporting can thus be summed up as 'storytelling with a purpose' (Kovach & Rosenstiel, 2007, p. 189).

As automated reporting is known for its disruptive potential, its introduction  may  alter  the  dominant  professional  perception  of quality reporting over time. Through text analysis, Van Dalen (2012) has,  for  instance,  found  that  journalists  responding  to  automated news content highlight creativity, analytical skills, personality, and the ability to write linguistically complex sentences as more important-while factuality, objectivity, simplification, and speed are seen as  less  important  (pp.  648-649).  Hence,  the  introduction  of  automated news seems to make reporters favor ideals connected to skills that  humans, according to Susskind and Susskind (2015), are better at than machines: cognitive capability, affective capability, and moral capability (p. 277).

## Different groups with different logics

An interesting question for this study is whether there are notable differences  between how reporters, editors, and developers assess automated  reporting.  When  producing  news  together,  the  three groups can be said to engage in boundary work around a boundary object (news) (Appelgren & Lindén, 2020; Holton & Belair-Gagnon, 2018). This means that basic questions of definition-such as who counts as a journalist, what counts as journalism, what is appropriate journalistic behavior, and what is deviant-are raised (Carlson, 2015, p. 2). In this process, the underlying logics of the groups influence the groups' definitions.

As shown above, the professional logic of journalism is known to stand strong among Nordic journalists. But what about the two other groups?  Starting  with  the  editors,  leaders  in  journalism  are  often recruited from the editorial staff  and  generally  have  experience  of reporting before entering management (Waldenström et al., 2019). At the same time, they tend to be influenced by the positive ideals surrounding  innovation,  new  technology,  and  change  (Appelgren & Nygren, 2019; Creech & Nadler, 2018). Hence, it is likely that the assessment of automated news conducted by the editors in this study is  highly influenced by managerialism and consumerism, building upon  a  basis  of  professionalism.  Developers,  on  the  other  hand, are-not  surprisingly-known  to  be  highly  technology-centered (Creech & Nadler, 2018, p. 182). Creech and Nadler (2018) labeled the  developers'  logic entrepreneurial and  listed  several  character- istics.  The  logic,  for  instance,  renders  journalism's  contemporary crises as merely technical, marginalizes normative concerns about journalism's democratic purpose, favors market-oriented solutions, and prioritizes technological advancement (Creech & Nadler, 2018, pp. 182-188). Of Freidson's (2007) logics, it is thus probable that the developers of this study are influenced more by consumerism and less by professionalism, compared to the other groups.

Unlike  other  occupational  groups,  such  as  doctors  and  lawyers, the journalism profession is said to have a weak material and structural aspect. There are, for instance, no absolute educational requirements to become a reporter (Waisbord, 2013, pp. 77-83). Because of the lack of credentialism, journalists are often forced to apply journalistic values in describing what sets them apart from other occupational groups (Waisbord, 2013, pp. 77-83). Hence, symbolic boundary work, based upon the professional logic of journalism, is said to be especially important (Singer, 2015, p. 22). If the profession cannot put these values into practice to the extent that they wish, and consumerism  and  managerialism  instead  become  central  in  defining what journalism is, a redesigning of journalism will occur (Witschge & Nygren, 2009, p. 54). In the long run, the values can fade to such an extent that they do not set journalism apart from other media genres such as entertainment and fiction (Witschge & Nygren, 2009, pp. 54-57). How the newsroom workers of this study assess automated reporting, and which logics they are influenced by, is in other words part of a bigger picture, where their professional identities over time contribute to forming the profession's identity.

## Methods

To  carry  out  an  intensive  and  detailed  study  of  how  newsroom workers evaluate automated news, a case study was conducted. Case studies are useful in the study of human affairs, as they concentrate on small groups, communities, decisions, programs, organizational change, or specific events over time (Yin, 2014, p. 31). The fact that the unit of analysis is small makes it possible to understand complex social phenomena (Yin, 2014, p. 4). In addition to attempting to achieve a comprehensive understanding of the event under study, a case study also seeks to develop more general theoretical statements about regularities in the observed phenomena. Hence, it may be possible to acquire knowledge of a phenomenon from intensive exploration of a single case (Becker, 1970). In the case of this study, getting detailed information about how the news workers at Adresseavisen and NTB assess automated reporting can, for instance, broaden the knowledge of how professional values among newsroom workers in Nordic countries change with the arrival of new technologies.

Based on the resources available  to  the  project,  two  Norwegian cases were selected through purposive sampling. NTB was selected since  it  is  known  as  the  first  Norwegian  newsroom  to  experiment with  automation,  starting  the  publishing  of  automated  stories  in 2016  (Michalsen,  2016).  Hence,  the  newsroom  is  an  example  of  a nontraditional actor that matters in journalism (Hermida & Young, 2019). Wanting to explore whether a newsroom's structure, tradition, or automation history affected the newsroom workers' assessments, Adresseavisen , a regional newspaper in the process of implementing automated news, was selected as the second case (Lindebø, 2019). Together, the two cases gave the empirical data the intended divergence.

## A thematic and abductive qualitative text analysis approach

Due to the lack of ethnographic newsroom studies within research on automated journalism, semi-structured, in-depth interviews and observation were selected as the main methods. As classic qualitative approaches, these methods are reliable tools when attempting to gain in-depth information about social phenomena such as relationships , processes , roles, and responsibilities (Aase & Fossåskaret, 2014, pp. 11-13) . Three newsroom groups were identified to be of special interest to the study: editors (due to their role as decision-makers), reporters (representing the journalism profession), and developers (creating  the  algorithms).  The  development  editors  in  each  newsroom were asked to suggest candidates for each group and to make sure that the candidates differed in gender and age. They were also asked  to  suggest  reporters  from  different  newsroom  teams.  After minor refinements to ensure variety, 10 newsroom workers at Adresseavisen and 13 newsroom workers at NTB were selected for a total of 23 semi-structured, in-depth interviews. All groups were asked a set of common and customized questions. Altogether, eight report- ers, eight editors, two project managers, and five developers participated.  The  interviews,  each  lasting  about  35  minutes,  were  taped, transcribed, and anonymized.

The formal interviews were supported by field interviews and four days  of  observation  at Adresseavisen (May  2019)  and  seven  days of  observation  at  NTB  (September  2019).  During  the  observation period, the newsrooms granted free access to all editorial meetings. This provided a fuller understanding of the relationships in the newsroom and an opportunity to control whether some parts of the information obtained during interviews seemed correct. In the meetings, editors  and  reporters  were  usually  present,  while  the  developers more often than not were represented by the development editor. Choosing an 'observer as participant' stance, the overall aim was to influence the phenomenon under study as little as possible (Østbye et al., 2013, pp. 115-116).

To  conduct  a  thematic  analysis,  the  first  step  was  getting  familiar with the empirical data by reading all the transcribed interviews (Braun & Clarke, 2006, p. 87). With the help of NVivo, different features were coded in a systematic fashion across the entire data set. While  most  of  the  initial  codes  were  mainly  descriptive/organizational  (Fletcher,  2016,  p.  6),  the  rest  of  the  analyzing  process  consisted of collating these codes into potential themes with the help of the theoretical framework of the study. Hence, the analysis process can be described as abductive ,  defined as a combination of induction and deduction (Østbye et al., 2013, p. 114).

## The algorithms of the two newsrooms

As intended, both the scope and complexity of the automation of the two newsrooms varied to a great degree. At the time of the fieldwork, the news agency NTB had been publishing automated reports from  the  professional  Norwegian  soccer  league  since  2016.  Later, the  agency  had  used  algorithms  in  several  contexts-for  instance, covering national and regional election results (Johansen, 2017) . In comparison, Adresseavisen had only one algorithm (named the 'real estate robot') producing automated news (Lindebø, 2019).

Comparing the output of the most developed algorithm of NTB (the 'soccer robot') and the 'real estate robot' of Adresseavisen , the typical story from the 'soccer robot' was  about  150  words ,  provid- ing information on the goals in a match, previous matches, the number of spectators, etc. In comparison, t he stories of the 'real estate robot' were only about 50 words and provided information on the address of the property, the sale price, the names of the old and new owner(s), etc.

In  addition  to  the  automated  news,  b oth Adresseavisen and  NTB applied research algorithms to search registers and databases on a regular basis and send automated emails to the editorial staff if any irregularities  occurred.  The  focus  of  this  study  is,  however,  the automated algorithms  that  turn  dat a  into  narrative text with hardly any human intervention .

## A dual attitude toward automation

In the analysis of the empirical material of the study, one of the most surprising aspects was how similarly the three different groups responded to the questions. This may, of course, be due to the quality of the questions or the selection of respondents. As the lack of variation was so significant,  it  may  also  indicate  that  the  three  groups  (in  both newsrooms) have adapted their professional identifies to function as a team. As underlined by several studies (e.g., Lewis & Usher, 2016; Karlsen & Stavelin, 2014), boundary work often functions as a means of  coordination  rather  than  mere  disagreement,  where  'outsider' groups typically implement the dominant logic of the newsroom.

When the respondents were asked about the o pportunities and challenges of automated news, the most frequently repeated argument across the groups was that the algorithms would free the reporters from repetitive,  mundane  work,  making  it  possible  to  concentrate  on  'hard'  and 'important' reporting. In addition to real estate sales and sports reports, film  premieres,  ship  calls,  power  outages,  etc.  were  mentioned as suitable topics for algorithms .  In  short, the conviction seemed to be that everything repetitive and routine in character can and should be automated-as this would allow the newsroom to broaden its coverage at little or no cost. Some respondents also argued that algorithms make fewer mistakes than humans if the input data are of good enough quality, while others saw possibilities in atomizing the news.

Regarding  challenges,  some  respondents  mentioned  that  algorithms are expensive to develop, that they are 'stupid' and inflexible, and that offering news produced by algorithms might lead to journalism losing credibility since people tend to mistrust machines. Some were concerned that  a  massive  number  of  automated  stories  would  take  up  space  that could be used for other, more important types of journalism in the various distribution channels. With too much automated content, there is a risk of 'suffocating our own service with stories most people find irrelevant,' said Editor 1 at NTB. However, as later explored in more detail, the most common objections among all the three groups (including the developers) concerned the quality of the automated texts.

## High hopes for the new technology

Taking  a  closer  look  at  the  logics  underlying  the  above  evaluations,  several  of  the  most  frequently  mentioned opportunities and challenges can be directly linked to the quality aspects of the journalism profession. The fact that machines make fewer mistakes can, for instance, help the newsroom provide information that is as close to the truth as possible. At the same time, it is perceived as a problem that people tend to mistrust machines, as the profession's social mandate  (serving  democracy)  is  based  upon  trust.  Seeing  atomization and algorithmic research as opportunities follows the same professional  logic.  To  be  meaningful,  relevant,  and  engaging,  it  is better if the information is designed for multiple audiences (atomized). To provide democratically relevant information that powerful groups wish to conceal, reporters need assistance from sophisticated research tools.

At the same time, several arguments can be linked to the values of  managerialism  and  consumerism.  The  view  of  automation  as  a way of broadening the newsrooms' coverage at little or no cost seems to  be  based  upon  the  capitalist  value  of  making  journalistic  labor more cost-effective.  As  put  by  R eporter  3  in Adresseavisen , '[Automated reporting] gives Adresseavisen an opportunity to give the readers information they are very interested in, which generate income for us. Because it sells. We even sold subscriptions on robot texts. And that is absolutely crazy, but we have.' The fact that algorithms make it possible for news organizations to offer customers more stories, increasing the produced quantity, is in other words seen as positive.

The argument of algorithms freeing reporters from repetitive, mundane work, making it possible to concentrate on 'hard' and 'important' reporting, seems to also be rooted in consumerism. Relieving reporters of work tasks that can be done instead by relatively inexpensive algorithms e choes the above description of changes aimed at maximizing the income of news organizations. In contrast, the second part of the argument, freeing time for more 'important' reporting, appears to be inspired by professional values. When the respondents from NTB were asked if the tasks of the reporters had changed during the years of automation, the answer was, however, 'No. ' 'When people ask what the automatization has meant for the everyday life in the department, I have to be honest and say that from day to day, and from week to week, the automated stories do not mean much,' Editor 4 in NTB said. Instead, the respondents described a rather dramatic change toward poorer working conditions. In line with most traditional newsrooms in the Western world  (e.g.,  Kleis  Nielsen,  2016),  both  NTB  and Adresseavisen have experienced  significant  downsizing  over  the  last  decade.  'We  are  far fewer than we were just a few years ago. It influences our journalism. It influences the opportunity to do big projects, to investigate, and to get outside the editorial office,' Reporter 5 at Adresseavisen said. Reporter 1 at NTB described today's tempo as 'absolutely insane. ' 'Compared to what it was ten years ago, when I started, we hardly spend time on the stories anymore, ' the reporter said, describing a feeling of always being short of people.

The fact that the respondents argued that the algorithms freed up time to  concentrate  on  'hard'  and  'important'  reporting,  while  they  also stated that the introduction of automated news had not led to any positive  changes,  showed  a  surprisingly  positive  attitude  toward  the  new technology. When confronted with the reality of their statements, several respondents argued that the algorithms would evolve and become much more sophisticated in a few years, which in turn would lead to better work conditions in the future . Instead of basing their arguments upon the real qualities of automated news, these respondents seemed  to  base  their  arguments  upon  their  hopes  for  automated news. Interestingly, and as later discussed in more detail, this optimism was also shared by reporters, not just the developers and editors.

## Automated reporting as 'low-quality' journalism

When assessing automated news, the most common concern among all groups was, as indicated above, the quality of the automated texts.

The  overall  argument  was  that  the  algorithms  lack  some  essential human attributes. Because of this, they are bad writers, they do not have a nose for news, and they do not know how to analyze information and see new, surprising contexts. Moreover, they do not know how to communicate, they are not creative, they do not have a critical sense, they do not detect obvious errors, they cannot convey atmosphere and emotion, and they cannot sense and smell, make ethical assessments,  bond  with  humans,  react  instantly  when  something happens, or be flexible. Editor 4 at NTB put it as follows: 'According to the classic, traditional perception of what an article should look like, the  texts  are  not  good  enough. At  least  not  today,  and  the  question  is whether we will get there at all.'

The  claims  concerning  why  algorithms  cannot  produce  'quality news'  can  be  divided  into  two  overlapping  categories:  arguments directly related to the normative aim of journalism and arguments related to storytelling and form. The respondents' criticisms of the algorithms for lacking a 'nose for news' can, for instance, be linked to the aim of finding relevant information-where the 'nose' helps distinguish between irrelevant information and the information citizens in a democracy need to govern themselves. Reporter 2 at Adresseavisen stated the following:

In some areas, I think the human brain is superior-for instance, in the ideas phase. I do not understand how deciding what matters can be robotized. I do not say that because I personally feel threatened but because I am intellectually pretty sure that it is not possible.

The arguments that algorithms lack the ability to analyze information and see new, surprising contexts can also be traced to the aim of providing relevant information since much important information might be lost without these aptitudes. Editor 4 at NTB described good stories as nuanced and having a personal touch while at the same time providing analysis and understanding-all characteristics based on 'variables that a human brain can connect.' 'An artificial brain can of course connect many more variables but not in the way we want,' the editor added. Developer 1 at Adresseavisen simply said: ' The human brain is much better. It does not need a specific list to draw comparisons with. Humans can associate freely, while a robot needs clear commands.' The fact that algorithms cannot communicate or bond with humans, in addition to being inflexible and incapable of reacting instantly when something happens, is also connected to information loss. ' In a con- versation with a human being, a lot of exciting tips and things can arise that a robot cannot register,' said Reporter 1 at Adresseavisen .

Furthermore, several of the arguments can be linked to the professional aim of holding those in power accountable. If one does not have a critical sense or the ability to detect obvious errors, it is hard to conduct critical scrutiny. Developer 1 at Adresseavisen, for instance, described  automated  news  stories  as  'lower-quality  reporting,  in general, ' before stating that algorithms 'might produce the kind of news alerts and short news stories that you find everywhere all the time but can never produce the thorough, investigative stories. That requires too much, I've figured out.'

When  it  comes  to  arguments  relating  to  storytelling  and  form, skills  such  as  creativity,  good  writing,  observations of atmosphere, and reports of sounds and smell are often linked to the aim of providing information in such a way that people will be inclined to listen (Kovach & Rosenstiel, 2007). Reporter 4 in Adresseavisen put it as follows:

What makes a text good? Often, it is the ability to associate that helps make a text come alive: the fact that you can describe things in several ways; you color it in a way. In feature writing, the saying is 'show, don't tell.' A robot will probably only 'tell.'

Based  on  the  above,  editors,  developers,  and  reporters  in  both newsrooms seemed to assess the quality of automated reporting as low because it does not live up to journalism's professional ideals. At the same time, they seemed to think that what the robots produce is journalism and not just information. As an example, Reporter 2 in Adresseavisen described the texts of the real estate robot as journalism because the robot's programming is based on journalistic principles and evaluations:

It is journalism because it provides information of interest to society: who buys and sells properties, and what the acquisition price is. […] It is not journalistically processed, although it has journalistic assessment as a premise. The robot is given a command. So even though it is not journalistically processed, there are some journalistic principles that make it journalism.

The respondents thus appeared to see automated stories as journalism-but journalism of a low order . This seems to be a variant of what Carlson (2014) called 'good enough' journalism, meaning that the texts are capable of meeting the minimum expectations of news writing-that  they  provide  clear  and  accurate  information-but nothing more (pp. 424-425).

## Stretched between organizational and professional needs

The respondents' assessments of automated reporting seem to be highly  inconsistent.  Representants  from  all  groups  accepted  automated reporting as journalism while at the same time highlighting its  low  quality. Without  further  human  development,  the  respondents argued, the stories cannot live up to the ideals of the profession.

Based upon the above analysis, the double and conflicting assessments seemed to be caused by a set of incompatible logics : (1) the professional logic of journalism, defining the quality ideals of the groups, and (2) the  market  and  bureaucratic  logics,  where  the  prioritizing  of  the needs of the news organizations leads to the acceptance of low-quality output as journalism. To better understand the underlying motivations for standing in this split, the following section will explore the conflicting logics in more detail.

## The 'low-quality' label: For keeping privileges and standing out

Starting with the professional logic, the journalism profession has, as  described above, traditionally gained its privileges because it is trusted to provide information of democratic importance. As shown above, automated news is ranked low in the professional hierarchy because the respondents did not believe that the algorithms can provide information of high public value. Allowing algorithms to produce a large proportion of a newsroom's output could thus result in the profession neglecting to fulfill its societal obligations. Since failing to fulfill societal obligations over time can result in a 'treatment failure'  (Abbott,  1988,  p.  46)  followed  by  the  loss  of  jurisdictional control, the respondents' assessments of automated news as 'lowquality' reporting make sense. When a respondent worries about the massive number of automated stories suffocating the newsroom's platforms with stories 'most find irrelevant,' the concern of being accused of failure is probably the cause. The logic is simple: if the public affairs reporting becomes less visible, and the audience associates journal- ism  with  simpler  stories  produced  by  algorithms,  the  jurisdiction over news could be weakened.

Following the professional  logic  of  journalism,  another  possible assessment of automated news could have been that the algorithms increase the profession's opportunities to provide information and thus  strengthen  its  social  mandate.  The  ideals  related  to  in-depth reporting do, however, seem to have a higher symbolic value than ideals related to extensive, instant reporting. It is the investigative, creative, and analytical stories the respondents wanted to be associated with. In comparison, qualities associated with machine-written texts-such  as  factuality,  accuracy,  objectivity,  simplification,  and speed-are rarely mentioned.

In addition to the social mandate, a central part of news workers' professional logic is claiming to be experts in providing news (Folkerts, 2014, p. 228). This implies that journalists need to provide better  reporting  than  regular  citizens.  Embracing  the  simple  and  factual reporting produced by algorithms would thus mean vouching for  a  type  of  journalism  that  many  groups  could  easily  reproduce. Protecting the status of skills that are hard to acquire can therefore be a wise strategy. In a time when new technology has blurred the line between journalist and citizen, and the skilled work of trained reporters  is  being  challenged  by  untrained  groups  (and  by  algorithms), this approach may be especially important (Kleis Nielsen, 2016, p. 89). This may be the reason why most of the quality aspects highlighted by the respondents involve several of the 'human' capabilities emphasized by Susskind and Susskind (2015) and Van Dalen (2012). The importance of being critical, having a nose for news, putting information in context, seeing unobvious connections, and the ability  to  associate  are  strongly  correlated with the cognitive capability of humans (Susskind & Susskind, 2015, p. 277). Moreover, the importance of writing with a personal touch; describing feelings, noises, scents,  and  atmosphere;  understanding  human interaction; and finding the right way to tell a story is related to affective capability , while the ability  to  conduct ethical  assessments is  linked  to moral  capability (p.  277).  Interestingly, the developers also seemed to favor human skills for the simple reason that ' the human brain is much better.' This argument indicates that this 'outsider' group has implemented the dominant logic of journalism (see also Karlsen & Stavelin, 2014).

## The journalism label: For keeping their jobs

Despite the strong position of the professional logic, representatives from both newsrooms and all three newsroom groups defined automated reporting as journalism. When asked why they answered that the programming  is  based  on  journalistic  principles  and  evaluations  and that the information is of interest to society. Both arguments are in line with the professional logic. The first argument referred to the autonomy and expertise of journalism, as the algorithms are based on journalistic principles and evaluations-and not, for instance, the logic of developers.  The  second  argument  referred  to  the  societal  obligation  of journalism. By focusing on autonomy and social obligation-and not, for instance, creativity, watchdog potential, and analytical qualitythe respondents thus found a way of justifying that automated texts can be called reporting. At the same time, the texts deviate from the professional ideal to such a degree that they are labeled low quality .

The distance between ideals and automated reporting raises the question of why the groups chose to accept automated texts as journalism. It would, after all, be easy to find dismissive arguments. The answer can probably be found in the statements describing today's tempo in the newsrooms as 'absolutely insane,' making it hard to spend time on any story. As several respondents emphasized, automation  can  broaden  the  newsrooms'  coverage  at  little  or  no  cost. Moreover, this expansion will hopefully generate income . Hence, the respondents seemed to view the algorithms as possible saviors in a time characterized by poor working conditions within the organizations. In line with consumerism and managerialism, gaining a living and holding a job thus seemed to have higher priority than performing the work well. Put shortly, the groups seemed to accept what they saw as 'low-quality reporting' conducted by algorithms because the downsized  newsrooms  needed  to  provide  their  readers  an  acceptable output. Hence, the choice seems to be between adapting the professional requirements to the reality of the newsroom or endangering the future of the news organization (and thus their own jobs).

## Concluding remarks

By  investigating  how  reporters,  editors,  and  developers  assess automated  reporting  and  which  logics  underlie  their  evaluations, this  study  found  that  (1)  the  newsroom  groups  assess  automated reporting in a surprisingly similar manner and (2) the conflicting logics steering their assessments make them accept automated reporting as journalism while simultaneously highlighting its low quality.

First, all groups of respondents, including the developers, seemed to hold traditional journalistic values in high esteem. In this way, the newsroom workers can distinguish between who is a journalist and who is not and what journalism is and is not. To all three newsroom groups, this was important because the weakening of the jurisdiction over news, in the long run, could lead to journalism losing privileges .  Such  a  loss  would  affect  not  only  the  reporters  but  the  whole news organization. Hence, it is understandable that developers and editors would advocate for the professional logic of journalism. After all, if everybody was a journalist, surviving as a journalistic organization would prove difficult. In this perspective, claiming to produce quality news of democratic relevance through a skillset held only by trained workers of the newsroom seems wiser than embracing quantity and more easily obtained skills. As a result, automated news is labeled low-quality journalism .

Second,  all  groups,  including  the  reporters,  accepted  the  lowquality  reporting  of  algorithms  as  journalism,  as  the  downsized newsrooms need to  provide  their  readers  an  acceptable,  low-cost output.  Hence,  economic  and  managerial  considerations  seem  to be strongly emphasized in everyday production. This might not be surprising, as commercial requirements in news production are an old phenomenon. What is surprising is that the profit and production demands of the news organization seem to be adapted to the same degree by all three newsroom groups. While editors and developers are known to prioritize revenue and technological advancement, Nordic reporters are characterized by their strong professional orientation. The fact that this group accepted machine-written texts of 'low quality' as reporting and highlighted the value of journalism that sells can indicate financial motives gaining ground within Nordic media companies. This  finding  echoes  the  previously  mentioned studies of Ahva et al. (2017); Appelgren and Lindén (2020); Witschge and Nygren (2009); and Örnebring (2010), where formerly unthreatened boundaries between journalistic and business-oriented functions have been shown to be dissolving, often rhetorically motivated by survival and an industry crisis.

To summarize, there seems to be a growing gap between what the newsroom groups of this study are willing to accept as journalism because of organizational demands and what they ideally want journalism to be. The result is a contradictory assessment of automated news.  If  this  development  continues,  and  most  stories  produced have less and less in common with the ideals of the profession, the result may, ironically, be a weakening of the organizations that the respondents aim to save. Moreover, quality news may come to mean automated reports published in 'real time' at no particular cost.

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## GUNHILD RING OLSEN, PHD

Associate Professor

School of Communication, Leadership and Marketing

Kristiania University College

[gunhildring.olsen@kristiania.no](mailto:gunhildring.olsen@kristiania.no)

DOI: 10.7146/journalistica.v15i1.124985