替代性爭端解決方式

替代性爭端解決方式（Alternative dispute resolution，簡稱ADR，不過在澳洲稱為external dispute resolution(外部爭議解決機制)）是稱讓有爭議的雙方在不用進行訴訟的情形下，達到共識的程序及技巧。替代性爭端解決方式是一集合名詞，其中包括許多使雙方可以結束爭議的方式，可以有第三者的協助，也可以只由爭議雙方進行。

參考資料

相關條目

申訴專員

延伸閱讀

  Lynch, J. "ADR and Beyond: A Systems Approach to Conflict Management", Negotiation Journal, Volume 17, Number 3, July 2001, Volume, p. 213.
  Gary Born. "International Commercial Arbitration" (2009 Kluwer).
  William Ury, Roger Fisher, Bruce Patton. "Getting to Yes" (1981 Penguin Group).

外部連結
 European Mediation Training for Practitioners of Justice - EMTPJ 
 Party-Directed Mediation: Facilitating Dialogue Between Individuals''  by Gregorio Billikopf, free complete book PDF download, at the University of California (3rd Edition, posted 24 March 2014)
 Party-Directed Mediation: Facilitating Dialogue Between Individuals'' by Gregorio Billikopf, free complete book download, from Internet Archive (3rd Edition, multiple file formats including PDF, EPUB, and others)
 ADR International Register  ISO based registration and certification for ADR practitioners such as arbitrators, conflictcoaches, mediators and negotiators.

爭議解決