Community Tools User Group/23-June-2011

==Attendees List==
*Adamburp Adamczyk (adamburp.adamczyk)
*Ann Otoole (ann.otoole)
*Kraptacular Kat (bronson.blackadder)
*Daniel Voyager (daniel.voyager)
*Dresden Ceriano (dresden.ceriano)
*fefecool (fefecool)
*Gooden Uggla (gooden.uggla)
*Jeremy Linden (jeremy.linden)
*Lexie (lexie.linden)
*Lone (lone.jacobs)
*Marianne McCann (marianne.mccann)
*Moana Daines (moana.daines)
*Nyll Bergbahn (nyll.bergbahn)
*Peewee Musytari (peewee.musytari)
*Qie (qie.niangao)
*Rand (rand.linden)
*Torben (torben.trautman)
*vitor52 (vitor52)
==Transcript for Thursday June 23, 2011==
[13:00]	Peewee Musytari 	heya jeremy :)
[13:00]	Gooden Uggla 	hola
[13:00]	Jeremy Linden 	Heya everyone.
[13:00]	Marianne McCann 	Hey jeremy
[13:00]	Torben 	hi Jeremy
[13:01]	Lexie 	Hi Jeremy ã‹¡
[13:01]	Gooden Uggla 	ao on
[13:01]	Marianne McCann 	So whaat's th' latest?
[13:01]	Adamburp Adamczyk	jeremy,. can you quell the rumlours
[13:01]	Adamburp Adamczyk	rumours*
[13:01]	Adamburp Adamczyk	somethign about you and hula dancing?
[13:01]	Ann Otoole 	durn i missed teh rumors
[13:01]	Marianne McCann 	I prefer rumiours
[13:02]	Lexie 	lol
[13:02]	Jeremy Linden 	Nah, I don't have the proper animations for it.
[13:02]	Lexie 	Lets wait a couple minutes for anyone running late
[13:02]	Adamburp Adamczyk	i meant outside the ll office.......
[13:02]	Jeremy Linden 	I did bring my boat, though! As seen on YouTube in 2009! http://www.youtube.com/watch?v=vJZZVfMDIj4
[13:02]	Lexie 	add items to the agenda if you want: https://wiki.secondlife.com/wiki/Community_Tools_User_Group
[13:03]	Jeremy Linden 	Adam, my statement about lack of animations is still accurate :-P
[13:03]	Peewee Musytari 	shall I add...is answers fixed yet? :D hehe
[13:03]	Lexie 	lol Peewee
[13:03]	Daniel Voyager 	hey everyone :)
[13:03]	Lexie 	I may have something to say about that
[13:03]	Lexie 	Hi Daniel
[13:03]	Marianne McCann 	Hey Daniel
[13:03]	Peewee Musytari 	something good?
[13:03]	Lexie 	maybe
[13:03]	Peewee Musytari 	yay NYLLL!!!!!!!!!!!!!!
[13:04]	Nyll Bergbahn 	Hi peewee :)
[13:04]	Peewee Musytari 	lexie may have good news for us Nyll
[13:04]	Lexie 	Hi Nyll
[13:04]	Peewee Musytari 	she`s prolly teasing
[13:04]	Peewee Musytari 	hehe
[13:04]	Nyll Bergbahn 	hi Lexie .:)
[13:04]	Ann Otoole 	figures. i made a sl wig almost exactly like this 2 years ago and everyone despised it. now it is cool. http://www.youtube.com/watch?v=wh_VDTGjJDE Go gaga.
[13:04]	Peewee Musytari 	^^ wewp wewp ^^
[13:04]	Lexie 	awww Ann
[13:04]	Lexie 	lol
[13:05]	Dresden Ceriano 	hello =)
[13:05]	Nyll Bergbahn 	so good news huh..LL has fixed my account?
[13:05]	Adamburp Adamczyk	well, i made a decision ,eased my mind
[13:05]	Adamburp Adamczyk	ref acc
[13:05]	Adamburp Adamczyk	come september, i go basic once more
[13:05]	Peewee Musytari 	**POKE!!!**
[13:05]	Lexie 	Hi Dresden
[13:05]	Nyll Bergbahn 	swats peewee
[13:06]	Ann Otoole 	sedition!11
[13:06]	Adamburp Adamczyk	unless i see a substnatial improvement in support, i joined the vote with youtr money campaign
[13:06]	Lexie 	ok lets get started!
[13:06]	Dresden Ceriano 	hello Lexie
[13:06]	Adamburp Adamczyk	YEEHAW!!!!
[13:06]	Lexie 	First up, I will be running this meeting, along with Raymond, Jeremy and Rand
[13:07]	Lexie 	from now on
[13:07]	Marianne McCann 	I assume the two Rs are busy?
[13:07]	Lexie 	We have been doing weekly meetings since the launch of the new platform but plan to move to once a month
[13:08]	Lexie 	Marianne, Raymond is tied up at another meeting
[13:08]	Lexie 	Rand may be late : )
[13:08]	Marianne McCann 	kk
[13:08]	Lexie 	So the plan is for the first Thursday of every month
[13:08]	Lexie 	If excitig things are happening, we may call extra meetings ã‹¡
[13:08]	Lexie 	exciting*
[13:09]	Adamburp Adamczyk	sory lexie, i may have misunderstood - are these UG meeting moving to once a month?
[13:09]	Lexie 	yes
[13:09]	Lexie 	once a month Adam
[13:09]	Adamburp Adamczyk	/me visits www.inworldz.com
[13:09]	Dresden Ceriano 	you may want to send out a notice like the day before... to remind people
[13:09]	Adamburp Adamczyk	sorry, but that's a step backwards from, recent efforts
[13:09]	Lexie 	I will for sure Adam
[13:09]	Lexie 	Dresden*
[13:09]	Torben 	hi Rand
[13:09]	Lexie 	Adam, if needed we can add more
[13:10]	Peewee Musytari 	monthly ...how do we bug you monthly?..thats not nearly enough to be annoying
[13:10]	Rand 	Howdy
[13:10]	Marianne McCann 	Wecome, Rand
[13:10]	Dresden Ceriano 	lol
[13:10]	Peewee Musytari 	hey hey rand
[13:10]	Lexie 	Right now we have a lot of feedback from everyone and are working on things
[13:10]	Adamburp Adamczyk	lexie, i honestly thought progress was veign made, these once a mwek meetings were a good start
[13:10]	Lexie 	But we do still want feedback. You can leave feedback in the forums feedback thread on the community platform too!
[13:11]	Adamburp Adamczyk	after the shambles of the past year, progress was being made
[13:11]	Lexie 	It will still be good Adam
[13:11]	Qie 	so, umm... I'm wondering if there might be "working groups" or other focused off-shoots that need to interact *more* than weekly... such as infohub / new user experience planning.
[13:11]	Lexie 	Qie, I know user groups are being looked at by the Lab. I do not know if hey plan to add more or not yet
[13:12]	Adamburp Adamczyk	lexie, im sorry to sound disparaging
[13:12]	Adamburp Adamczyk	i jsut went concierge tier level 2 days ago
[13:12]	Lexie 	Its ok Adam
[13:12]	Peewee Musytari 	uh oh...the lab is looking at them...*waits to be abolished*
[13:12]	Adamburp Adamczyk	now that last statement about dropping to once a month means i;m going to 512 tier level again
[13:12]	Qie 	Lexie, understood. for a time, NUE/infoHubs were a topic here, which is why I mentioned it.
[13:12]	Lexie 	right, understood Qie
[13:12]	Ann Otoole 	Is the cutting back of interaction with customers a directive issued by Rod Humble or Bob Komin?
[13:12]	Adamburp Adamczyk	it;s kick in the proverbial for he paying customers
[13:13]	Adamburp Adamczyk	excuse me while i log on to website and downgrae
[13:13]	Lexie 	The change to once a month is because we are working on items from past meetings. It takes time and we do not always have updates for you
[13:13]	Lexie 	But, monthly we should have a more robust meeting with info and topics
[13:14]	Lexie 	Does that make sense to all of you?
[13:14]	Adamburp Adamczyk	/me apologises but i'm leaving
[13:14]	Torben 	not at all but thatÂ´s a feeling IÂ´m used to
[13:14]	Adamburp Adamczyk	if i hear anymore of this ruddy nonsense, kick in the teeth for paying customers i'm gonna lose my ruddy temper
[13:14]	Marianne McCann 	It is a bit... disappointing. I mean, I see the point of less freequent equaling more stuff to bring to the table...
[13:14]	Peewee Musytari 	I`ll see what happens but sounds like a step back to me
[13:15]	Ann Otoole 	Is LL closing SL down?
[13:15]	Adamburp Adamczyk	and i don; t want that, presetn lindens don;t deserve that
[13:15]	Dresden Ceriano 	that depends on if the whole meeting is spent telling us about updates instead of talking with us about things
[13:15]	Marianne McCann 	At the same time, ya... it means one less avenue for user feedback, I think
[13:15]	Kraptacular Kat 	bi-weekley would be better
[13:15]	Daniel Voyager 	its a shame it these meetings go to monthly, enjoyed attending weekly :)
[13:15]	Adamburp Adamczyk	lexie, any chance of you interanlly phoneing rod, ask him to join us?
[13:15]	Gooden Uggla 	"Linden lab: we serve you best by listening less"
[13:15]	Kraptacular Kat 	if it gets dropped to once a month the meeting will get swamped with a months worth of gripes
[13:15]	Peewee Musytari 	monthly will be like 30 mins of catchup and then meeting nearly over
[13:15]	Lexie 	I can talk with the team and see about every other week.
[13:15]	Lexie 	I will let you know
[13:16]	vitor52 	oiiiiiiiii
[13:16]	Adamburp Adamczyk	giood night folks, this stinks
[13:16]	Torben 	bye Adam
[13:16]	Adamburp Adamczyk	i'm off to blog about it
[13:16]	Daniel Voyager 	that would be cool, Lexie :)
[13:16]	Adamburp Adamczyk	and start cancelling land to lower my acc
[13:16]	Ann Otoole 	we get it Adam'
[13:16]	Lexie 	ok, I will update you soon as I know
[13:16]	Marianne McCann 	I think it would be a better option of the two. I think there's a need for being able to feed back, bring up needs, etc. in addition to the "here's what we're doing" aspect of it
[13:16]	Peewee Musytari 	does amanda not want to do them anymore?...you didn`t mention her
[13:17]	Lexie 	Amanda is no longer with the company
[13:17]	Torben 	didnÂ´t Amanda get fired?
[13:17]	Dresden Ceriano 	i thiought she was gone
[13:17]	Peewee Musytari 	eeps another one gone?
[13:17]	Peewee Musytari 	sheesh cant` keep up
[13:17]	Nyll Bergbahn 	ohhh I met Amanda...
[13:17]	Torben 	reminds me of a saying about rats and sinking ships :)
[13:17]	Nyll Bergbahn 	awww
[13:17]	Lexie 	Lets move on to updates and your topics
[13:17]	Peewee Musytari 	are you 3 safe?
[13:17]	Gooden Uggla 	she was the zindra linden for a couple of weeks then poofed
[13:17]	Qie 	on the plus side... I noticed that Kelly can finally list his weekly meeting on the User Group page, so... that's a bit hopeful.
[13:18]	Lexie 	Peewee, you asked about SL Answers
[13:18]	Peewee Musytari 	yus
[13:18]	Nyll Bergbahn 	I'm interested in that too
[13:18]	Lexie 	We have an idea we are looking at. Many of you mentioned Answers should be more like forums
[13:18]	Peewee Musytari 	absolutely
[13:18]	Dresden Ceriano 	yes
[13:18]	Lexie 	So, we are seeing if we can make something like that happen
[13:18]	Peewee Musytari 	yay
[13:18]	Gooden Uggla 	if you go to beta server meeting at 3pm at morris on aqditi grid, you'll hear more about what kelly is up to
[13:18]	Lexie 	I think you are right and it could make things easier
[13:19]	Dresden Ceriano 	much
[13:19]	Lexie 	Cant promise it but we are looking at it hard
[13:19]	Nyll Bergbahn 	well Answers would be much better if OPs could reply
[13:19]	Peewee Musytari 	cos some of the other forums have the ability to mark correct answers already so looks likes it possible
[13:19]	Lexie 	right Nyll
[13:19]	Lexie 	and right Peewee
[13:19]	Nyll Bergbahn 	we have to tell them how
[13:19]	Nyll Bergbahn 	and IE9 isnt working right
[13:19]	Lexie 	Also, we fixed the floating image issue
[13:20]	Dresden Ceriano 	\o/
[13:20]	Peewee Musytari 	yes thats great
[13:20]	Dresden Ceriano 	ooops
[13:20]	Nyll Bergbahn 	good
[13:20]	Lexie 	and the quick links that pointed at the wrong locations
[13:20]	Dresden Ceriano 	forgot about that gesture
[13:20]	Peewee Musytari 	any news on why the posting pics window has gone weird?
[13:20]	Lexie 	: )
[13:20]	Lexie 	The psoting pics issue is a bug that Lithium is working on
[13:20]	fefecool 	hi
[13:20]	Lexie 	posting*
[13:20]	Lexie 	Its an odd one
[13:21]	Lexie 	No eta on fix quite yet
[13:21]	Peewee Musytari 	yeah it just chnaged itself overnight
[13:21]	Lexie 	right!
[13:21]	Dresden Ceriano 	and a pain in the butt
[13:21]	Lexie 	I know it is
[13:21]	Lexie 	Jeremt, do you have any updated for the KB (or Rand do you)
[13:21]	Moana Daines 	non capisco niente :-(
[13:22]	Ann Otoole 	so whatever happened to making a fashion & style forum? or is that left to content creation instead of customer discussion?
[13:23]	Lexie 	Ann, I think we will change that. JUst did not have time yet
[13:23]	Lexie 	Its on the list! : )
[13:23]	Rand 	We don't have much in the way of updates
[13:23]	Lexie 	ok
[13:23]	Rand 	We're plugging along on updating and editing KB articles
[13:23]	Rand 	Jeremy's been pretty busywith meshstuf and Search beta doc.
[13:23]	Rand 	"mesh stuff" :-)
[13:24]	Gooden Uggla 	careful ann, you might end up with the same thing estate owners got with the land forums
[13:24]	Peewee Musytari 	how about the feedback post about land rental posts?
[13:24]	Jeremy Linden 	/me is talking with Vir right now :-P
[13:24]	Ann Otoole 	should this be renamed the KB user group? (being as how they are 2 distinct entities and all money is going to KB & history revisions)
[13:24]	Lexie 	Peewee - you mean how they show up in the recent posts area?
[13:24]	Peewee Musytari 	yeah
[13:25]	Ann Otoole 	i really dislike all the recent post ad spam. real estate needs to be filtered out of recent.
[13:25]	Lexie 	I think we would have to remove that whole widget. Im not sure if thats is a good idea
[13:25]	Peewee Musytari 	could ask why they are allowed to advertise when no one else can but thats a whole other can of worms lol
[13:25]	Dresden Ceriano 	oh don't do that
[13:26]	Dresden Ceriano 	true Peewee
[13:26]	Ann Otoole 	same post over and over. as bad as WoW gold spam
[13:26]	Gooden Uggla 	it's a useless mess dominated by a few spammers
[13:26]	Lexie 	Raymond and I are still looking for alternatives but no luck yet
[13:26]	Lexie 	I do agree it is spammy
[13:27]	Ann Otoole 	hey here is an idea. Terminate, with no warniong, the accounts of the spammers. Repo their land and L$/$ remaining. for TOS violations.
[13:27]	Dresden Ceriano 	lol
[13:27]	Lexie 	Well technically it is not spam. Its just the way it gets pulled up onto that space hehe
[13:27]	Ann Otoole 	only take a few before the rest b.. complain on a blog and leave theuir 2 island estates behind
[13:28]	Peewee Musytari 	can we take their money anyway, just for the crack & buy back a Linden? lol
[13:28]	Ann Otoole 	it is spam lexie. Everyone but you knows
[13:28]	Ann Otoole 	they carve ;land and post dozens of ads
[13:28]	Dresden Ceriano 	i disagree... it is spam... just because it's about selling land instead of objects doesn't make it any less spam
[13:28]	Ann Otoole 	you can see the carved up land on the map
[13:28]	Lexie 	Actually, it is not spam. We currently allow those in land forum. ã‹¡
[13:28]	Lone 	i have a question
[13:29]	Lexie 	Sure Lone
[13:29]	Ann Otoole 	land cuttiers were supposed to have been ditched but now they just carve to 512
[13:29]	Lone 	why cant the lindens permaban a griefer ?
[13:29]	Dresden Ceriano 	you allow spam then
[13:29]	Lexie 	Lone support does handle griefers
[13:29]	Ann Otoole 	then delete the widget if you can't filter by forum
[13:29]	Lone 	let me rephrase that
[13:29]	Ann Otoole 	there will be no great loss other than spam
[13:30]	Gooden Uggla 	i was interested to notice that 16m parcels show in search again, that's... troubling...
[13:30]	Lone 	why cant LL permaban a griefer ?
[13:30]	Dresden Ceriano 	what widget are we talking about?
[13:30]	Lexie 	Ann, as I mentioned, we are still looking into that. ã‹¡
[13:30]	Ann Otoole 	do you really care? is LL closing in december?
[13:30]	Qie 	wait, what? 16s show in Search... as land for sale? or as Show In Search listings??
[13:30]	Lone 	huh ?
[13:31]	Lexie 	Ann, I dont know what you are talking about? sorry
[13:31]	Lexie 	Lone, yo umay want to talk to support.
[13:31]	Lexie 	may*
[13:31]	Lone 	wow
[13:31]	Lexie 	They take all actions necessary
[13:31]	Lone 	nevermind then...i have my answer
[13:31]	Lexie 	Unfortunately, this is not a support meeting
[13:31]	Gooden Uggla 	ordinary search listing, on a 16m parcel not set for sale
[13:32]	Qie 	Crap! "Show in Search" was long ago disabled for anything under 144sq.m. If that's broken... god help the Mainland!
[13:32]	Torben 	thank god this is not a support meeting - the tone would be very different else
[13:32]	Gooden Uggla 	actually, it was sposed to be disabled for under 512m
[13:32]	Peewee Musytari 	lexie any thoughts on the feedback thread about feedback threads?....about finding a way to make it more visible and not encourage junk posts?....there were a couple of good suggestions on that last I looked
[13:33]	Lexie 	I was just looking there Peewee
[13:33]	Ann Otoole 	it is supposedly now set to under 512 can't show. Maybe Lexie's team needs to be governed by the search team so they can coordinate
[13:33]	Dresden Ceriano 	I suggested a pop up explaining what that forum is for...
[13:33]	Lexie 	I think a notice about where the feedback forum is would help
[13:33]	Marianne McCann 	Sounds like I'll have to do some testing at my <512m parcel in Miramare...
[13:34]	Dresden Ceriano 	something a user would have to hit an except button to start a new thread
[13:34]	Gooden Uggla 	i suggest a forum moderator...
[13:34]	Lexie 	I like the pop up idea too. Not sure if we can implament that
[13:34]	Peewee Musytari 	is it possible to restrict posting a thread to people with at least 2nd or 3rd ranking?...I suggested that but didn`t know if that can even be done
[13:34]	Gooden Uggla 	marianne i'll give you a parcel to test on estate
[13:34]	Lexie 	Im going to look into that Dresden. I like that idea
[13:34]	Ann Otoole 	well rand is the wiki guy. he can go edit the land sales/rentals wiki to whatever he chooses lol
[13:34]	Dresden Ceriano 	thanks Lexie
[13:35]	Lexie 	Peewee, it might be possible to limit by rank
[13:35]	Marianne McCann 	/me nods
[13:35]	Gooden Uggla 	might as well te4st both...
[13:35]	Ann Otoole 	if you can't post then how do you gain rank?
[13:35]	Marianne McCann 	Restrict by rank would mean the spammers would just spam in exiting threads, no?
[13:35]	Peewee Musytari 	u get 2nd or 3rd rank with about 10 posts and before 10 posts you can`t have much in the way of genuine feedback to start a thread about
[13:35]	Dresden Ceriano 	that's just for that one forum Ann
[13:35]	Lexie 	But to e effective it would have to be a fairly high rank. Not sure if we want to "exclude" occasional posters
[13:36]	Nyll Bergbahn 	That would cause problems if Ansers went like the Forum surely
[13:36]	Ann Otoole 	Sorry Lexie but law in code. code is godf is fail. if you want to be rid of spammers then ban them without warning and the word will get out.
[13:36]	Peewee Musytari 	yeah nyll thats why I wasn`t sure if it could be done just for feedback
[13:36]	Nyll Bergbahn 	ahh ok
[13:36]	Peewee Musytari 	or if it would be universal
[13:37]	Dresden Ceriano 	I don't like restricting by rank at all
[13:37]	Lexie 	Lets talk about that more at the next meeting. Id like to hear Raymonds thoughts on it too
[13:37]	Peewee Musytari 	k
[13:37]	Dresden Ceriano 	sure
[13:37]	Gooden Uggla 	ann is correct, only zero tolerance works on forums
[13:38]	Lexie 	For now. lets plan to meet in 2 weeks. I will be here. Sounds like we have some topics
[13:38]	Marianne McCann 	The "heads on stakes at the entrance" method...
[13:38]	Peewee Musytari 	yay 2 weeks is good
[13:38]	Lexie 	great
[13:38]	Nyll Bergbahn 	okies
[13:38]	Dresden Ceriano 	I can live with two weeks
[13:38]	Gooden Uggla 	i like Mari's name for it :)
[13:39]	Dresden Ceriano 	that's how's it's been the last month anyway
[13:39]	Lexie 	If there are not any other questions, we are done.
[13:39]	Peewee Musytari 	hope it can stay at biweekly instead of going to monthly...we`ll feel negelected otherwise
[13:39]	Gooden Uggla 	have a good one, and good luck
[13:39]	Marianne McCann 	's just what I've heard it called before.
[13:39]	Marianne McCann 	Have fun, all
[13:39]	Rand 	ty... bye all!
[13:39]	Marianne McCann 	Happy 8th
[13:39]	Torben 	bye all
[13:39]	Peewee Musytari 	wow that was quick...SL8B calling
[13:40]	Peewee Musytari 	bye rand
[13:40]	Lexie 	Have a great day everyone. Bye for now
[13:40]	Dresden Ceriano 	Thanks... see ya
[13:40]	Peewee Musytari 	g`nite lexie & ty
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