Doc Team/2010-05-26

== Transcript ==
[13:03]	:	Oh, hi, Jeremy. I'd a thought, yesterday
[13:03]	 	has pinged you.
[13:03]	:	I'm wondering why Borrowdale went dowqn when it did.
[13:03]	:	Hello!
[13:04]	:	Oh, Hello.
[13:04]	:	FRIENDLY GREETINGS!
[13:04]	:	It's all a conspiracy, Wolf, to make you think the world cares about your opinion.
[13:04]	:	Hi, Torley
[13:04]	:	Sorry I'm a touch late and horribly ruthed... and pardon if I'm momentarily silent, I'm consulting on some mesh stuff... exciting!
[13:04]	:	Know how, when we cross sim boarders, and we get told we've entered a different server version?
[13:04]	:	hi
[13:05]	:	Holy frak I switched between viewers and it's showing my other viewer's second life image... do you see my little thumbnail as being a watermelon eye or a robot?
[13:05]	:	If I thought the world cared about my opinions, I'd worry more.
[13:05]	:	I see a watermelon eye, Torley.
[13:05]	:	Oh, I see the eye now. That was an odd little lapse...
[13:05]	:	Oh wait, it's the robot again... what on earth!
[13:06]	:	I swear, logging into several different viewers in a row makes you question your sense of identity...
[13:06]	:	hey everyone!
[13:06]	:	oh hello :p
[13:06]	:	Hai
[13:06]	:	was gone for a min :p
[13:06]	:	/me humms, Ro-Ro-Ro your Bot...
[13:06]	:	As complex as these technologies are, there's inevitably going to be little oddballinesses like that show up from time to time. :D
[13:06]	:	OHAI
[13:06]	:	heya torley and jeremy :)
[13:06]	 	has pinged you.
[13:06]	:	Things have been odd ever since that teleport problem, last week.
[13:06]	:	/me waves.
[13:06]	:	/me eats banana
[13:06]	:	/me MP3s.
[13:07]	:	so, had a topic for today jeremy and torley?
[13:07]	 	has pinged you.
[13:07]	:	I see Torley still looks like a cross between McGyver and Cthulhu. :D
[13:08]	:	/me must flea to a buisiness god's dinner: When we get notices, that we've crossed into a different server version, they could refer to Help -> About SL
[13:08]	:	/me tries to think of a McChthulhuism
[13:08]	:	Arawn: You must flee as a flea? :D
[13:08]	:	oh, I've got a present for you, Torley
[13:08]	:	McGyver, how?
[13:08]	:	Thankfully not McGruber.
[13:08]	:	Oy!
[13:09]	:	Hmm... A topic? How about:
[13:09]	:	[13:08] (???) (???) Creator whispers: Choose 'Detach' from my menu to take me off.
 [13:08] (???) (???) Creator whispers: Choose 'Detach' from my menu to take me off.
[13:09]	:	Whiskey Tango Foxtrot was THAT?!?!? :D
[13:09]	:	The same guy was hitting Nyx Linden just before Borrowdale crashed.
[13:09]	:	What's your favorite non-Linden help resource for Second Life, and why?
[13:09]	:	sent you a comparison of CPU times
[13:09]	:	i dont use any, unless you mean including self :p
[13:09]	:	Hey doc ^^
[13:10]	:	hi tiz
[13:10]	:	dont mind me, i probably wont be much use today :p
[13:10]	:	/me met a cute girl
[13:10]	:	awww http://www .....
[13:11]	:	Viewer 2 really struggling. Ok, think it's finually loaded most of stuff now.
[13:11]	:	Don't worry viewer 2.1 will save the day. :D
[13:11]	:	2.1 crashed me a min ago
[13:11]	:	lol
[13:11]	:	Ths is 2.1 Beta that froze up.
[13:12]	:	Doh!
[13:12]	:	yo x
[13:12]	:	What wil 2.1 viewer bring? Any more new features?
[13:12]	:	rezzzzzz
[13:12]	:	OMG!!!! its human!!!!
[13:13]	:	hey! I'm here.
[13:13]	:	Some of the stuff in 2.1 is kinda secret until we announce it :-)
[13:13]	:	hey kate!!!!
[13:13]	:	Hi kate (^^
[13:13]	:	Hello :)
[13:13]	:	Did you see blogs.secondlife.com , Nathan? There was a post sharing some of the non-secret 2.1 stuff...
[13:13]	:	hi kate
[13:13]	:	Heya Kate!
[13:13]	:	hi Kate
[13:13]	:	But does it work?
[13:13]	:	Hi everyone :)
[13:13]	:	welcome kate!
[13:14]	:	Glad you could make it Youri :)
[13:14]	:	May i ask why is the second life support team reading from the old KB to help people that is so far out dated its not funny ?
[13:14]	:	lol, very nervous today, so partially here only :p
[13:15]	:	must mean tere's nothing newer to point them too
[13:15]	:	*to
[13:15]	:	it seems the Ontyne are reading from it and there help is out dated
[13:15]	:	xstorm, when you say "The old KB", do you mean something other than the wiki?
[13:15]	:	yes the old KB
[13:16]	:	not the newer one
[13:16]	:	there are some very old information on it
[13:16]	:	Hmm... That's supposed to be completely deprecated! I'll have to ask around and see what's up with that.
[13:16]	:	such as Rating of sims
[13:17]	:	/me grumbles The torrent for Watergazer isn't doing anything. Viewer itself is having major problems. That or it's my connection to SL.
[13:17]	:	Flenser you should use Second Life Professional it's a pretty decent viewer.
[13:17]	:	Hardly crashes
[13:18]	:	it taken 3 of the Ontyne to have one of them come to the sim i was in to see it was Moderated
[13:18]	:	and the infomation they was reading to me was out dated
[13:18]	:	Wow. Can finually see the pattern of the rug.
[13:18]	:	Who or what are Ontyme?
[13:18]	:	SLpe is the only one, that hasnt toubles with my gfx card
[13:19]	:	Aren't they basically linden interns?
[13:19]	:	I've seen them around
[13:19]	:	its the Second Life Support team
[13:19]	:	even viewer 2 diesnt show the fonts correctly
[13:19]	:	the Ontyne are trying there best to help people but the inforation they have is a bit out dated
[13:19]	:	Ontynes are a group that handles some frontline support for us. They're not interns, though :-)
[13:20]	:	I see
[13:20]	:	Do they have the same power as lindens?
[13:20]	:	Will be right back. Reloging with the shiny new Emerald beta.
[13:20]	:	I mean God Mode etc?
[13:20]	:	I'm actually not sure, Tizzy.
[13:21]	:	i guess they have
[13:21]	:	a friend was stalked by one of those guys
[13:21]	:	I have been as well.
[13:21]	:	oh
[13:21]	:	plus there Understanding of Mainland full sim renters to homestead to island owners is lacking too
[13:21]	:	I went to 5 random sims and the same one showed up each time.
[13:21]	:	who hasnt been stalked in SL
[13:21]	:	^ this
[13:22]	:	for example the lindens, they have loads of stalkers goign to their OH's :p
[13:22]	:	haha
[13:22]	:	they need more then the basic read the wiki or KB
[13:22]	:	Nah, they're not stalkers if you invite people to come visit at a specific time :-P
[13:22]	:	lol
[13:23]	:	invited guests would be more appropiate i guess :)
[13:23]	:	i do not wish to sound like im picking on the poor Ontyne group or there hard work but i feel they just need a little more inworld time and training
[13:24]	:	and less stalking
[13:24]	:	stalking ?
[13:24]	:	xstorm, I haven't had to deal with them, but I've heard that said a few times.
[13:24]	:	[13:21] Tizzy Foxglove: I went to 5 random sims and the same one showed up each time.
[13:24]	:	Tizzy if you feel they are stalking you then please file a abuse report
[13:25]	:	You don't think I have?
[13:25]	:	can hardly do anything from here
[13:25]	:	If it's a Linden employee you can't do much about it.
[13:26]	:	lol, a linden stalks you?
[13:26]	:	name?
[13:26]	:	StuartM Ontyne
[13:26]	:	Tizzy if you Abuse Report is real and you did file it right then it will be looked in to
[13:26]	:	thats not a linden tizzy :)
[13:26]	:	I said a Linden employee
[13:26]	:	We appreciate your feedback on support docs. As Jeremy mentioned we'll look into the docs being used. If you want to give feedback about the type of support you received there is a ticket type you can use to submit information.
[13:26]	 	has pinged you.
[13:26]	:	lindens have only the last name Linden or Test
[13:26]	:	Not a Linden itself
[13:26]	:	everything else is only resident
[13:26]	:	Our support staff do read all abuse reports. If you AR one of our employees, it doesn't just get disregarded.
[13:26]	:	Like Linden Labs
[13:27]	:	tizzy, trust me, if it were a linden, or employee of LL, then you wold see the name Linden or Test
[13:27]	:	not a plain resident name
[13:27]	:	Tizzy you can Abuse Report any one in Second Life but please have all your proof and facts right
[13:28]	:	We definitely want to get the most current information to you, which includes updating the KB on the wiki. We're working on that as well :)
[13:28]	:	Youri, Ontynes do have the last name Ontyne, and they do work for us.
[13:28]	:	Alright, next abuse report I'll sent all my radar logs. :)
[13:28]	:	they do? oh okay, something new i hear :p
[13:29]	:	there are also those with the Mole surname. They mostly build stuff.
[13:29]	:	They're not exactly Lindens, but they handle some of our support load.
[13:29]	:	We encourage you to update KB articles if you see someting outdated or let us know about it .
[13:29]	:	might be smart to make that publicly known jeremy
[13:29]	 	has pinged you.
[13:30]	:	Yeah, I did a search on the public wiki just now and this was the best hit I got: http://wiki.secondlife.com/wiki/Linden
[13:30]	:	i have known that for some time
[13:30]	:	Ontynes are under "Non-Lindens hired by Linden Lab"
[13:30]	:	why is it seems so many did not know that ?
[13:30]	:	you should keep an eye on them
[13:31]	:	they do
[13:31]	:	ugh... customer troubles.
[13:31]	 	Script & Configuration Notecard ***: Nathan Adored, say 'Hide' to hide me, or 'Show' to make me show. Or just right-click and sit on me to use me.
[13:31]	:	'every support chat log is recorded
[13:31]	:	bye everyone
[13:31]	:	bye
[13:31]	:	buh bye
[13:31]	:	Thanks for joining us Aargle
[13:31]	:	and LL gets to look them over for training
[13:31]	 	Script & Configuration Notecard ***: Nathan Adored, say 'Hide' to hide me, or 'Show' to make me show. Or just right-click and sit on me to use me.
[13:32]	:	anyways, i gtg too. cya guys
[13:32]	:	bye doctor
[13:32]	:	Bye doc
[13:32]	:	did i scare them off ?
[13:32]	:	㋡
[13:32]	:	iunno x
[13:32]	:	liek always X
[13:40]	:	Entering god mode, level 200
[13:40]	:	pretty sure it was lolbanned Doctor Zong
[13:40]	:	Xstorm, did you submit the crash report?
[13:40]	:	not sure
[13:40]	:	i didnt crash
[13:41]	:	i have been looking in to the sim crashers and i know Falcon Linden is working on i too
[13:41]	:	it just hang itself and i pressed quit
[13:41]	:	no i did not see any crash log
[13:41]	:	ok
[13:41]	:	neither did i
[13:41]	:	thats why it needs to be sent to Falcon Linden
[13:42]	:	think the griefers are back with avenges o_0
[13:42]	:	Nah I don't think so
[13:42]	:	most likely the best option x
[13:42]	:	so we can test to find out how they are doing this
[13:42]	:	wb torley
[13:42]	:	Well thank goodness we're back!
[13:42]	:	Welcome back torley (^^
[13:42]	:	Why thanks Tizzy.
[13:42]	:	wb Torley
[13:42]	:	Did we get Torley back yet. He appeareedd in that dull adult lounge just as I left.
[13:42]	:	flenser.. he is :p
[13:43]	:	There you are. Still loading.
[13:43]	:	unless that is his ghost :p
[13:43]	:	Yeah I was accosted by some rather swarthy Zindranians. ;)
[13:43]	:	lol
[13:44]	:	Nothing like a suddenly dropped connection to add a little excitement.
[13:44]	:	In the background I have two big data transfers going, one 50GB and another like 3GB but downloading it from LL servers... video files...
[13:44]	:	only?
[13:44]	:	it amazes me how much has gotten realtime tho, as connections get bigger.
[13:44]	:	Torley i get drop on Aditi lol
[13:44]	:	50GB is a fair size. I'm not ILM for crying out loud!
[13:44]	:	My torrent of Watergazer's book was inactive. Sim just decided to dropp all of us.
[13:45]	:	So, how many ppl got dropped from here a moment ago? All of us?
[13:45]	:	i got T3 here
[13:45]	:	all
[13:45]	:	did any one get a crash log ????
[13:45]	:	Sadly, I did not.
[13:45]	:	Youri and Flenser are still ghosted for me...
[13:45]	:	I've seen it happen sometimes. Sim gets frustrated at all the netlag on the connection and just drops people.
[13:46]	:	Miskatonian — ha, I get that title!
[13:46]	:	SIM ANGRY! SIM SPEW AVATARS!
[13:46]	:	ok same thing
[13:46]	:	Yeah. I'm doing something in Misketonic Valley later tonight.
[13:46]	:	ok looks like the Server crash logs will need to be looked at
[13:46]	:	Flenser, you a big Jeffrey Combs fan?
[13:47]	:	lol torley
[13:47]	:	SIM SMASH!
[13:48]	:	No, not really.
[13:48]	:	This is alittle off topic. But I was wondering, what happened to Plexus Linden?
[13:48]	:	We have most of folks back now.
[13:48]	:	I noticed he wasn't in search anymore.
[13:48]	:	good Q
[13:48]	:	havnt seen him in ages
[13:49]	:	i know a lot have left LL in last months though
[13:49]	:	Colton seems to be missing as well.
[13:49]	:	think colton is hiding under a rock somewhere :p
[13:50]	:	^^
[13:50]	:	Did you read the blog post about improved search results? We upgraded our Google Search Appliance - GSA 5 to GSA 6. http://blogs.secondlife.com/community/technology/blog/2010/05/25/a-step-forward-for-second-life-search
[13:51]	:	havnt been paying attention much lately kate :p
[13:51]	:	2much to do lately :p
[13:52]	:	I've gotta do some more searches then, heh heh.
[13:53]	:	I'm doing a search now to check out sorting by Region name
[13:54]	:	I searched "Torley" to get maximum results
[13:54]	:	I searched Carl Linden and got 0 results.
[13:54]	:	Yet me try. Was given group name of some griefers - see if it finds them.
[13:55]	:	Clicked on "Wiki" tab and have Torley's wiki pages at my fingertips
[13:55]	:	Carl's no longer at LL, alas. He was a fine robot.
[13:55]	:	Fast responce. Eleven pages of hits.
[13:55]	:	He was a nice guy.
[13:56]	:	carl no longer with LL? omg, he was pretty new
[13:56]	:	Yes this is quite fast.. love it.
[13:56]	:	It is a special thing, many Resis care about where Lindens have come and gone...
[13:56]	:	Did he quit?
[13:56]	:	best not ask for such info tizzy :p
[13:56]	:	This is hilarious Kate, some of the delightfully embarrassing moments Resis have quoted me in... hahaha...
[13:57]	:	its not for us to know such things, its just internal info :)
[13:57]	:	@tizzy
[13:57]	:	Oh right right
[13:57]	:	The wall of silence
[13:57]	:	forgot
[13:57]	:	nvm
[13:57]	:	Yeah, Lindens aren't required to have a public "No longer with the company" statement but it sure does help, for the curious.
[13:57]	:	Usually more social Lindens announce it, like Jeska on her Twitter...
[13:58]	:	I see
[13:58]	:	indeed torley, sure would be nice to know :p
[13:58]	:	is Frontier Linden still with the company?
[13:58]	:	There's so much that goes on behind the scenes, tho.
[13:58]	:	even if its a general message like "no longer working with LL since <date>
[13:58]	:	He told me a few weeks ago he quit.
[13:58]	:	I could go into one of several communication channels and be bombarded right now; it's hard to find that mix of getting the info you need and staying focused.
[13:58]	:	that who quit?
[13:58]	:	Frontier that is
[13:58]	:	ah
[13:59]	:	I wish it did state in a profile if the account wasn't active...
[13:59]	:	wondering about infinity though....
[13:59]	:	there's an Account Status field that could be used.
[13:59]	:	He also donated 10,000L to w-hat afterwards. lol
[13:59]	:	i do have her on my private facebook, but havnt seen her in ages on here
[13:59]	:	used to talk to her pretty often
[13:59]	:	I've met him once or twice as his non-Linden alt..... breifly...... and then had a VERY bad experience with him that left me scarred for awhile.. oO
[13:59]	:	I remember the first time I came into Baku, Tizzy... that was some of the funnest trivia evar...
[13:59]	:	infinity = female...
[14:00]	:	wonderfull lady as well
[14:00]	:	W-hat is a pretty decent group.
[14:00]	:	I useed to hang out at the W-hataburger...
[14:00]	:	Frontier, that is
[14:00]	:	I use to be a member.
[14:01]	:	There's a Whateburger place in world? :D
[14:01]	:	It was a parody of the official thang, Nathan...
[14:01]	:	ah
[14:01]	:	I prolly have old pics from 2004 or 2005 somewhere...
[14:01]	:	Thought maybe it was a fan site, like that McDonalds someone created in world
[14:01]	:	lol
 
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