Community Tools User Group/12-May-2011

==Attendees List==
*Adamburp Adamczyk (adamburp.adamczyk)
*Amanda Linden (amanda.linden)
*Benji (benji.nakamori)
*corvino (corvino)
*Dɐuʇıɐ Goʇɥןʎ (dantia.gothly)
*Doctor Gascoigne (doctor.gascoigne)
*DogWomble Dollinger (dogwomble.dollinger)
*draconis.neurocam (draconis.neurocam)
*Dresden Ceriano (dresden.ceriano)
*Yann (eddi.decosta)
*Jem (haimerej.horngold)
*Hejnal Hykova (hejnal.hykova)
*Jeremy Linden (jeremy.linden)
*Lexie (lexie.linden)
*Lisa Fossett (lisa.fossett)
*Han Shot First (mac.teazle)
*Marianne McCann (marianne.mccann)
*Peewee Musytari (peewee.musytari)
*Qie (qie.niangao)
*Rand (rand.linden)
*Raymond Linden (raymond.linden)
*Phoenix-FirestormViewer Rocks (tankmaster.finesmith)
*Torben (torben.trautman)
*COCOON (wildcat.furse)
==Transcript for Thursday May 12, 2011==
[12:59]	Adamburp Adamczyk 	/me wonder s if amanda brought the coffee'n'donuts?
[12:59]	Amanda Linden 	hey there adam. sorry i couldn't talk when you imed me
[12:59]	Amanda Linden 	was in meeting.
[12:59]	Adamburp Adamczyk 	np
[12:59]	Lisa Fossett 	/me made cupcakes
[12:59]	Adamburp Adamczyk 	lexie got bugged instead :0
[12:59]	Amanda Linden 	ha
[12:59]	Amanda Linden 	we were in the same meeting.
[12:59]	Lisa Fossett 	chocolate
[12:59]	Lexie 	lol
[12:59]	Adamburp Adamczyk 	just needed help on something to avoid a costly error
[12:59]	Amanda Linden 	http://wiki.secondlife.com/wiki/Community_Tools_User_Group
[13:00]	DogWomble Dollinger 	hey lexie
[13:00]	Lexie 	Hi everyone ㋡
[13:00]	Lisa Fossett 	/me offers plate of cupcakes
[13:00]	DogWomble Dollinger 	whispers: and i see a jeremy! hi jeremy!
[13:00]	Torben 	Hi Amanda, Lexie & Jeremy
[13:00]	Lisa Fossett 	devil's food with choccy icing
[13:00]	Lexie 	yummm
[13:00]	Jeremy Linden 	Hello!
[13:00]	DogWomble Dollinger 	hi raymond :)
[13:00]	Torben 	and Ray
[13:00]	Raymond Linden 	Howdy
[13:01]	Torben 	/me waves
[13:01]	Torben 	wow, it´s cozy today
[13:01]	DogWomble Dollinger 	isn't it always cozy here?
[13:01]	DogWomble Dollinger 	we just need a campfire
[13:01]	Torben 	dang, I left it at last meeting^^
[13:01]	Jeremy Linden 	Do Lindens outnumber Residents today?
[13:01]	Adamburp Adamczyk 	jeremy! me auld muckeronney, ho the devil are you?
[13:01]	Amanda Linden 	updated.
[13:02]	Amanda Linden 	https://wiki.secondlife.com/wiki/Community_Tools_User_Group
[13:02]	Amanda Linden 	i'll send out a group notice...
[13:02]	Jeremy Linden 	/me looks up "muckeronney" on Google.
[13:03]	Adamburp Adamczyk 	means "gadgey/chap/person"
[13:03]	Torben 	/me thinks the group notice worked
[13:03]	Amanda Linden 	great!
[13:03]	COCOON 	O.o *mew* *mew* o.O
[13:03]	COCOON 	☠ °•·.·´¯`·.·•✰ ◕‿◕ ✰•·.·´¯`·.·•☠
[13:03]	COCOON 	HEY HEY!!
[13:03]	Torben 	hi all, hi Mari
[13:03]	Amanda Linden 	welcome all. we'll get started in a bit
[13:03]	Marianne McCann 	Hiya
[13:03]	Lisa Fossett 	hey, MM :)
[13:03]	Marianne McCann 	/me grins
[13:03]	Lisa Fossett 	come have a seat
[13:03]	Dresden Ceriano 	hey everyone
[13:04]	Amanda Linden 	/me munches on salad
[13:04]	Amanda Linden 	:)
[13:04]	DogWomble Dollinger 	amanda is eating healthy food!!!!
[13:04]	DogWomble Dollinger 	we need some more pizza
[13:04]	DogWomble Dollinger 	or burgers
[13:04]	Adamburp Adamczyk 	then tally me bananas
[13:04]	Marianne McCann 	Quick, call out for Mama Joan's!
[13:04]	Amanda Linden 	yum
[13:04]	DogWomble Dollinger 	we can't all be healthy all the time :)
[13:05]	Lexie 	/me hides her donut
[13:05]	Marianne McCann 	Hey Qie
[13:05]	Amanda Linden 	ok, ready to get started?
[13:05]	Marianne McCann 	mmmhm!
[13:05]	DogWomble Dollinger 	i think so amanda :)
[13:05]	Adamburp Adamczyk 	think so
[13:05]	Amanda Linden 	ossm.
[13:05]	Lisa Fossett 	nods
[13:05]	Qie 	HI Mari, all. *smiles*
[13:05]	Lisa Fossett 	embrace the donut...enjoy...savor
[13:05]	Amanda Linden 	raymond/lexie -- you have some v cool updates....
[13:05]	Marianne McCann 	"Be one with the donut"
[13:05]	Lisa Fossett 	feeling guilty ruins the experience :)
[13:05]	Raymond Linden 	Hey All - Unfortunately, I do not have a ton of updates today
[13:05]	Adamburp Adamczyk 	/me fingers crossed for the linden bus timetable collectors
[13:05]	Amanda Linden 	no?
[13:05]	Raymond Linden 	The changes I was hopping to push out by this meeting did not go out
[13:06]	Raymond Linden 	We are working to fix the emoticon issue - they are displaying higher than they should
[13:06]	Marianne McCann 	Aww...
[13:06]	Lexie 	we pushed hard
[13:06]	Torben 	awww
[13:06]	Amanda Linden 	well, raymond and i are going to the lithium user conference next week....
[13:06]	Torben 	can´t do more than try
[13:06]	Amanda Linden 	hopefully we can help to move more quickly...
[13:06]	Raymond Linden 	Also, the comments link was removed in Answers, but there is still an area to enter comments
[13:06]	Amanda Linden 	and learn more about best practices.
[13:06]	Raymond Linden 	WE are working to get those sections removed
[13:06]	Lexie 	right
[13:07]	Raymond Linden 	And the Reply button at the bottom of threads . . .
[13:07]	Raymond Linden 	So, I actually have a question for you all on that . . .
[13:07]	Amanda Linden 	(agenda for those just joining)
[13:07]	Amanda Linden 	shouts: http://wiki.secondlife.com/wiki/Community_Tools_User_Group
[13:07]	Raymond Linden 	Who is running into issues with that Reply button?
[13:07]	Raymond Linden 	I cannot replicate the issue you are having
[13:08]	Raymond Linden 	The Reply button should reply to the OP
[13:08]	Dresden Ceriano 	i think it depends on how you've accessed the page
[13:08]	Raymond Linden 	It is working for me, but it seems like the button is replying to the last post for some users
[13:08]	Lexie 	I think so too Dresden
[13:08]	Torben 	I didn´t run into any issue with it
[13:08]	Raymond Linden 	Ah
[13:09]	Raymond Linden 	Dresden - do you have specifics?
[13:09]	Marianne McCann 	I had been having issues with the reply button. I've not seen them in a coupel weeks, though
[13:09]	Raymond Linden 	We are also working on adding a Poll widget to the Community as well
[13:09]	COCOON 	it doesn't work for me ...... :'-(
[13:09]	Marianne McCann 	When, on occassion, clicking "reply" would send me back a page
[13:10]	Dresden Ceriano 	like if you access a link that leads to a reply then try to use the reply button
[13:10]	Raymond Linden 	The Green Reply button on the bottom, right?
[13:10]	COCOON 	yes
[13:10]	Marianne McCann 	/me nods
[13:10]	Lexie 	or a perma link?
[13:10]	Lexie 	same issue then?
[13:10]	Dresden Ceriano 	yes
[13:11]	Benji 	Hi there - Sorry to disturb.
[13:11]	Raymond Linden 	Ok, thanks Dresden. Good info
[13:11]	Amanda Linden 	cool....
[13:11]	Raymond Linden 	We'll relay this back to Lithium to troubleshoot and hopefully get this resolved
[13:11]	Amanda Linden 	lexie, any updates from you?
[13:12]	Amanda Linden 	or did you cover?
[13:12]	Lexie 	I have one
[13:12]	Adamburp Adamczyk 	/me hopes lexie checked my meddling?
[13:12]	Dresden Ceriano 	Cerise wrote a script that makes you always reply to the OP
[13:12]	Lexie 	I saw that Dresden
[13:12]	Dresden Ceriano 	okay
[13:12]	Lexie 	So in Answers..
[13:13]	Lexie 	One of the issues is that new users forget to come back and mark the accepted solution
[13:13]	Torben 	yuss
[13:13]	Lexie 	I am currently going back to the oldest Q&A and if a clear choice for accepted solution is there, I am marking it
[13:13]	Lexie 	You may see some increase in your accepted solutions ㋡
[13:13]	Lisa Fossett 	That's a lot of let work, Lexie
[13:13]	Marianne McCann 	cool
[13:14]	Marianne McCann 	Agreed, Lisa
[13:14]	Lexie 	Lisa: I think it is worth it. We will continue to look at ways to help new users go back and mark those
[13:14]	Lisa Fossett 	absolutley
[13:14]	Lexie 	But you all give good answers so we dont want them buried!
[13:14]	Lexie 	: )
[13:14]	COCOON 	it will help them 'learning'
[13:14]	Lisa Fossett 	I don't know the way it's set up...can anyone mark an answer correct or only the person who posed the question?
[13:15]	DogWomble Dollinger 	but then the next question will be how can we encourage people to mark them answered?
[13:15]	Lexie 	Only the person who posed the question Lisa
[13:15]	Raymond Linden 	I believe just the original poster
[13:15]	Lisa Fossett 	Yeah, that's an issue
[13:15]	COCOON 	by spamming them with E-mails .......
[13:15]	COCOON 	untill they answered ;o)
[13:15]	Dresden Ceriano 	yeah curse them out... lol
[13:15]	Lexie 	There have been reminder PMs sent too
[13:15]	COCOON 	rofl
[13:15]	Lisa Fossett 	There's a lot of obstacles to getting them to do so
[13:16]	Lexie 	and the reminders did help!
[13:16]	Raymond Linden 	The reminder PMs seemed to work pretty well
[13:16]	Lexie 	: )
[13:16]	Lexie 	That's it for me.
[13:16]	Raymond Linden 	Yep, for me too. We'll try to get that Poll widget added by tomorrow or early next week
[13:17]	Marianne McCann 	excellent
[13:17]	Amanda Linden 	we're super excited about the poll widget.
[13:17]	Amanda Linden 	:)
[13:17]	Lexie 	yes!
[13:17]	Lexie 	I think it will be fun
[13:17]	Marianne McCann 	/me begins to ponder some mainland-based polls
[13:18]	Dresden Ceriano 	/me begins to ponder some pole dancers
[13:18]	Adamburp Adamczyk 	mm - please don't get me on my soapbox ;) NOT a good week for mainland support
[13:18]	Yann 	hey what up Doc?
[13:18]	Han Shot First 	hi dantia
[13:19]	Dɐuʇıɐ Goʇɥןʎ	hay
[13:19]	Marianne McCann 	/me checks her inventory for a soapbox
[13:19]	Lexie 	/me takes it away ㋡
[13:19]	Marianne McCann 	;-(
[13:19]	Yann 	/me poke Jeremy :p (lol)
[13:19]	Marianne McCann 	/me pouts
[13:19]	Amanda Linden 	:)
[13:19]	Lexie 	Who has the next update?
[13:19]	Adamburp Adamczyk 	/me chucks it into the water - really doesn't wanna do that
[13:19]	Amanda Linden 	think rand and jeremy
[13:19]	Amanda Linden 	you're up.
[13:19]	Rand 	ok
[13:19]	Rand 	Mostly work on the wiki for me.
[13:19]	Rand 	I created a new wiki portal for official policies - https://wiki.secondlife.com/wiki/Linden_Lab_Official:Policies
[13:20]	Jeremy Linden 	/me doesn't really have anything beyond "making the KB up-to-date and readable"
[13:20]	Rand 	Yes, KB work is *ongoing*
[13:20]	Rand 	:-)
[13:20]	Rand 	Reworked the API documentation to clearly indicate which are "real/official" APIs - https://wiki.secondlife.com/wiki/APIs_and_Web_Services_Portal
[13:20]	Rand 	Also, in process of cleaning up obsolete information in the wiki, and
[13:20]	Adamburp Adamczyk 	/me ask jeremy to remember that - is iof some major relevance to alter
[13:20]	Rand 	(sorry for lengthy text)
[13:20]	Jeremy Linden 	Adam, remember what?
[13:21]	Qie 	so... there's some wailing and gnashing of teeth about lost wiki history. I don't know how really gone it is, but... it would be kind of nice if it were archived and separately searchable, all the ancient history that's likely confusing to new users.
[13:21]	Rand 	So that's about it
[13:21]	Adamburp Adamczyk 	13:20] Jeremy Linden doesn't really have anything beyond "making the KB up-to-date and readable"
[13:21]	Rand 	Jeremy is still working primarily on land articles I believe
[13:21]	Yann 	hugs Amanda and Lexie :)
[13:21]	Amanda Linden 	rand and jeremy have been very busy!
[13:21]	Amanda Linden 	thanks yann, back at ya.
[13:21]	Rand 	And we have an editor who is cleaning up the Marketplace articles
[13:21]	Amanda Linden 	woot!
[13:22]	Rand 	...and thats about all (whew)... :-)
[13:22]	Lisa Fossett 	That's a LOT :)
[13:22]	Marianne McCann 	Qie - yes. I would love to be able to see what was removed, knowing it is simple dated information.
[13:22]	Amanda Linden 	cool.
[13:22]	Rand 	yes! :-D
[13:22]	Jeremy Linden 	Yes, I've been working on articles about Private Regions. They were... in need of some attention.
[13:22]	Amanda Linden 	ok....
[13:22]	Amanda Linden 	next item is land user group.
[13:22]	Amanda Linden 	yep, i hear ya!
[13:23]	Amanda Linden 	i've gotten lots of requests.
[13:23]	Rand 	Qie - I don't believe we removed anything of historical value ... and here is a great resource for that: https://wiki.secondlife.com/wiki/History_of_Second_Life
[13:23]	Amanda Linden 	we've had some changes going on internally and we really need a product person who is responsible for land to lead those meetings....
[13:23]	Amanda Linden 	so, i should have updates for you on it in the next few weeks.
[13:23]	Marianne McCann 	Good
[13:23]	Qie 	thanks, Amanda
[13:23]	Amanda Linden 	we know the need, but we just need to do some work on our end.
[13:23]	Amanda Linden 	it's totally on us to come back to you and set one up.
[13:24]	Amanda Linden 	def on my list. :)
[13:24]	Amanda Linden 	thansk for continuing to raise it--i know it's a burning need.
[13:24]	Amanda Linden 	i'll do my best to get it going ASAP.
[13:24]	Marianne McCann 	Will be VERY nice to have it.
[13:24]	Amanda Linden 	ok, love the next idea...
[13:24]	Qie 	Okay, Rand... that's good. Some of us are just maudlin old romantics, about the social history of the early days of the Internet, etc., etc.
[13:24]	Adamburp Adamczyk 	/me agrees
[13:24]	Amanda Linden 	visibility of sl answers/kb at new user info hubs
[13:25]	Amanda Linden 	interesting!
[13:25]	Adamburp Adamczyk 	yayyyyyyy it worked!#
[13:25]	Amanda Linden 	tell me more---not sure who added that one.
[13:25]	Adamburp Adamczyk 	lexie! i did it!
[13:25]	Adamburp Adamczyk 	twas me
[13:25]	Marianne McCann 	Ya, what Qie said. Those can often end up being the source of one silly little nothing, for a researcher
[13:25]	Lexie 	I would like to hear thoughts on that
[13:25]	Marianne McCann 	Big time. Infohubs need to... you know.. have info.
[13:25]	Adamburp Adamczyk 	'tios my addition
[13:25]	Lexie 	What do you think we need, and how would you do it?
[13:25]	Adamburp Adamczyk 	some ae far worse off than others
[13:26]	Lexie 	*updated info
[13:26]	Adamburp Adamczyk 	for clarity: i know of some with virtually zero access to these resources
[13:26]	Amanda Linden 	which ones--the community ones o ours.....
[13:26]	Adamburp Adamczyk 	yours manda
[13:26]	Amanda Linden 	kk
[13:26]	Lisa Fossett 	I'd like to hear AA's ideas on how they'd be shown.
[13:26]	Adamburp Adamczyk 	i mean the visibility of them
[13:27]	Marianne McCann 	For an example of "not this" - the largely empty "information" pavilion at Ahern
[13:27]	Adamburp Adamczyk 	in cintext: i spend a lot of time at one that is near me
[13:27]	Adamburp Adamczyk 	named "boardroom" trying to help noobs
[13:27]	Adamburp Adamczyk 	an entire sim
[13:27]	Lisa Fossett 	nods...and there's really nothing.
[13:27]	Marianne McCann 	For examples of possibilities... Good question. I'd suggest shared media for one. Something...
[13:27]	Adamburp Adamczyk 	yet there are a total of TWO kiosks#
[13:27]	Adamburp Adamczyk 	on an entire region
[13:27]	Adamburp Adamczyk 	the poor souls have no idea where they;re looking
[13:28]	Qie 	so... is there more substance coming from the RHN thing? because... this is really the same problem.
[13:28]	Adamburp Adamczyk 	i;d suggest you guys need to improve visibility, maybe add more to these infohubs
[13:28]	Marianne McCann 	Boardroom is a dreadful place for a hub. There is often no way out of there, due to its location, and it really doesn't fit as a hub.
[13:28]	Marianne McCann 	But that's an aside.
[13:28]	Lisa Fossett 	Yes, and no, Qie
[13:28]	Lisa Fossett 	RHN has no control over the content in the infohubs
[13:28]	Qie 	maybe that's the problem
[13:29]	Lexie 	good point
[13:29]	Lisa Fossett 	We do on our own gateways
[13:29]	Qie 	*somebody* needs to be executing a new user experience vision.
[13:29]	Marianne McCann 	I'm all for any way to use the existing tools to bring information into the world. Give people innovative ways to get that information somehow inworld, versus having to open a web page and/r the internal browser
[13:29]	Marianne McCann 	(open a web page *outside* of SL)
[13:29]	Lexie 	ok
[13:30]	Marianne McCann 	Qie - I have heard that some auditing on the hubs is ongoing. If so, i do hope a long look is taken at Boardroom
[13:30]	Adamburp Adamczyk 	it needs ity
[13:30]	Adamburp Adamczyk 	i spend a lot fo tme there to help, and i truly despair at how bad it is compared to the likes of oip
[13:30]	Lisa Fossett 	The infohubs also have other issues in that they become gathering points
[13:30]	Lexie 	This is good feedback to have!
[13:30]	Lisa Fossett 	of a lot of undesirable behaviors
[13:30]	Marianne McCann 	Ya. Heck, Waterhead may even be better. At least you can walk out of it to somewhere else....
[13:31]	Lisa Fossett 	that are bewildering and a huge obstacle to new people
[13:31]	Qie 	it's all way more confusing now than when I was a newbie. back in the dark ages, there was the One True Viewer, so one thing to learn. Anyway, I think newbies, once they sign up, have it really rough now.
[13:31]	Lisa Fossett 	Frankly, when I'm mentoring, I go to the hub, find someone who needs help, and get him out of there to a gateway that is safe and secure
[13:31]	Marianne McCann 	True, Lisa. Anti-social behavior is common, from racist/sexist/harassing rants on voice, to common targets for griefing, to noobs making sexual advances...
[13:32]	COCOON 	the good old BUTTERFLY ISLAND ..... sweet memories ^^
[13:32]	Lisa Fossett 	I feel sad because I know for every one I help, there's many more who don't get help and are left to flounder
[13:32]	Marianne McCann 	It's a big pain point I think for the NUE. It was when I was a noob in 2/2006, and still is.
[13:32]	Adamburp Adamczyk 	i agree lisa
[13:33]	Lexie 	So the hubs are not friendly and are needing more current info
[13:33]	Adamburp Adamczyk 	we can only help so much - even less when the official resources are not particularly clear
[13:33]	Lisa Fossett 	yes, an understatement, Lexie
[13:33]	Adamburp Adamczyk 	some are lexie, some aren't
[13:33]	Lisa Fossett 	I've pondered suggesting voice be turned off so the voice trolls can't play.
[13:33]	Marianne McCann 	I think "hubs" themselves are not in and of themselves a bad idea. But ya. They tend to foster bed behaviour and don't have much to encourage good behavior
[13:33]	Amanda Linden 	what's the best one you ugys have seen?
[13:33]	Amanda Linden 	guys
[13:33]	Adamburp Adamczyk 	oip
[13:34]	Lexie 	I know it varies and I know it can be difficult to help when the hubs are "out of control"
[13:34]	Lisa Fossett 	OIP is the Best?
[13:34]	Adamburp Adamczyk 	imho, yes
[13:34]	Marianne McCann 	Nova Albion about 1 year ago (it does not get much traffic now)
[13:34]	Jem 	Help people Island has been helpful for many
[13:34]	Lexie 	why OIP?
[13:34]	Lisa Fossett 	for info maybe...
[13:34]	Adamburp Adamczyk 	excellent resources if youi get past the gobs***es there
[13:34]	Marianne McCann 	Ross in terms of content alone...
[13:34]	Lexie 	ok
[13:35]	corvino 	oi
[13:35]	Marianne McCann 	welcome, Corvino
[13:35]	Qie 	actually, yeah, Ross is good.
[13:35]	DogWomble Dollinger 	do people have landmarks for the welcome areas that they like?
[13:35]	COCOON 	someone posted this week in the forum an idea about forcing residents to go through some 'interactive game' where they need to follow some basic learning steps, before they can jump to the rest of the grid ....a lot of games do use that!!!
[13:35]	Marianne McCann 	The difficulty I see is that the hubs do not currently answer one of the bigger Resident questions: "What do we do here."
[13:35]	Adamburp Adamczyk 	there sued to be thatr
[13:35]	Lisa Fossett 	We've been back and forth with that idea, Wildcat
[13:35]	COCOON 	well I still think that is a good idea
[13:36]	Adamburp Adamczyk 	there was one of them
[13:36]	Lisa Fossett 	nods
[13:36]	Marianne McCann 	There is not a lot of attempts to show people other experiences outside of the hub, so they stay there. And grow bored, and turn to anti social behavior
[13:36]	COCOON 	make them do something
[13:36]	Lexie 	Marianne I think you have a point there.
[13:36]	Marianne McCann 	(at least that's my take on it)
[13:36]	Lisa Fossett 	Good point
[13:36]	COCOON 	you get mostly the usual replies as SL IS BORING
[13:37]	COCOON 	but they haven't even dropped a prim on the floor yet ^^
[13:37]	Adamburp Adamczyk 	or "where aer teh sex clubs"
[13:37]	Marianne McCann 	In Hau Koda, there's a "travel agency" with simple LMs to other spots to explor. It's a good start, but if there was some way to say "you need to see thrse three places this week" or something
[13:37]	COCOON 	lol adam yes
[13:37]	Marianne McCann 	Some sort of way to get people to circulate and grow beyond the hubs themselves
[13:37]	COCOON 	yes marianne
[13:37]	Lisa Fossett 	/me remembers Pathfinders Picks
[13:37]	Lisa Fossett 	Something that shows them the DG
[13:37]	Qie 	yes
[13:38]	Marianne McCann 	Ya, Lisa. Today, it could be a DG tie in
[13:38]	Marianne McCann 	Or even DG and events
[13:38]	Lisa Fossett 	GMTA
[13:38]	Marianne McCann 	/me grins
[13:38]	Lexie 	Yes they do!
[13:38]	Lisa Fossett 	right
[13:38]	COCOON 	maybe a learning game where residents can earn a little bit Linden dollars to encourage them ....
[13:38]	Lisa Fossett 	For everyone who says SL is boring...I know they don't know how to find stuff
[13:38]	COCOON 	indeed Lisa
[13:39]	Marianne McCann 	Right, Lisa.
[13:39]	draconis.neurocam 	i still think, new users should be taught how to make content, that afterall is the thing that makes ls what it is, and it seems like it is downplayed a lot
[13:39]	Lexie 	Do you think new Residents are reading the info at hubs? Or do most not see it?
[13:39]	draconis.neurocam 	SL*
[13:39]	Marianne McCann 	To me, it's one of the "big three hub questions" and the one most in need of a counter
[13:39]	COCOON 	I think most don't bother
[13:39]	Lisa Fossett 	I'm not downplaying making content
[13:39]	Lisa Fossett 	It's the foundation of all that's here. But, some people are just not creative
[13:40]	Lisa Fossett 	To keep them here, they need to find something else that interests them.
[13:40]	COCOON 	the hubs should STIMULATE newcomers ... and make them curious about the grid capabilities
[13:40]	Marianne McCann 	I think short, concise stuff does get read. But given the rules signs are pretty clear at them, and routinely disregarded... I dunno
[13:40]	Qie 	that's sort of the challenge: making it easy for *diverse* people to find what will interest them and keep them engaged long enough to find the *next* thing that will interest them. Then they're hooked.
[13:41]	Lexie 	I think short, concise and eye catching are key
[13:41]	COCOON 	yes Qie
[13:41]	Lisa Fossett 	nods
[13:41]	Adamburp Adamczyk 	lexie, it's a 50/50 split
[13:41]	Adamburp Adamczyk 	some pay attention to it, some don't
[13:41]	Lexie 	ok
[13:41]	Lisa Fossett 	perhaps you can rotate topics through? Have a contest with inputs for content on the info boards?
[13:42]	Lexie 	interesting
[13:42]	Marianne McCann 	I agree, Lexie
[13:42]	Adamburp Adamczyk 	one thing to mention: location of infohubs
[13:42]	Marianne McCann 	And yes, hubs should be, well, jumping off points. But they are not
[13:42]	Lexie 	(bye Torben)
[13:43]	Lexie 	Great thoughts on this topic!
[13:43]	Amanda Linden 	amazing discussion.
[13:43]	Amanda Linden 	v helpful.
[13:44]	Lexie 	yes!
[13:44]	Amanda Linden 	and a great add on to our previous discussions on new resi experience.
[13:44]	Amanda Linden 	love it
[13:44]	Marianne McCann 	I know that, in Bay City, we love our bubs. But we do also face a lot of issues from Residents there
[13:44]	Marianne McCann 	hubs*
[13:44]	Lisa Fossett 	Lexie, is there any way to monitor the interaction with various modalities? As in...this sign got clicked on X number of times?
[13:44]	Amanda Linden 	i have a dumb question....
[13:44]	DogWomble Dollinger 	there's no such thing amanda
[13:44]	Lexie 	Lisa, I know we have scripts that can do that
[13:44]	Adamburp Adamczyk 	yes amandda, i;m wearign a bucket
[13:44]	Amanda Linden 	how do resi's find mainland hubs....
[13:45]	Amanda Linden 	new resi's
[13:45]	Adamburp Adamczyk 	they get there from the acc creation
[13:45]	Lisa Fossett 	Those kinds of metrics could help you find out what is used and perceived more helpful
[13:45]	Amanda Linden 	ah, right.
[13:45]	Amanda Linden 	i haven't gone through the process lately
[13:45]	Adamburp Adamczyk 	maybe you should?
[13:45]	COCOON 	they get dumped really ....
[13:45]	Lexie 	right Lisa, good point
[13:45]	Marianne McCann 	Moose Beach is featured off the tutorial. Others, I'm not sure precisely how they're alotted nowadays
[13:45]	draconis.neurocam 	the way i always did was opening the map amanda, but ive been here since 2005, so i have no idea how new people get to them
[13:45]	Adamburp Adamczyk 	maybe all of the lindens, including rodders, should do it
[13:45]	Amanda Linden 	i should def go through it again.
[13:45]	Lexie 	me too
[13:45]	Amanda Linden 	lot sof changes to the new reg process.
[13:45]	Lisa Fossett 	I've often wondered how resis find the hubs
[13:46]	Amanda Linden 	you all should
[13:46]	Lisa Fossett 	I ask sometimes
[13:46]	Amanda Linden 	it's completely fresh.
[13:46]	Marianne McCann 	join.secondlife.com
[13:46]	Lisa Fossett 	many have NO idea how they got there.
[13:46]	Amanda Linden 	much simpler and more engaging.
[13:46]	Lexie 	try it out
[13:46]	Amanda Linden 	yeah, lisa--that's sorta what i figured.
[13:46]	Amanda Linden 	which is why i asked (not so dumb) question
[13:46]	Lisa Fossett 	some say they were looking for help and they plopped down there
[13:47]	COCOON 	HEY PEEWEE!!!
[13:47]	Amanda Linden 	hmmm.
[13:47]	COCOON 	O.o *mew* *mew* o.O
[13:47]	COCOON 	☠ °•·.·´¯`·.·•✰ ◕‿◕ ✰•·.·´¯`·.·•☠
[13:47]	Amanda Linden 	hey peewee--welcome
[13:47]	Lisa Fossett 	the Help section of the DG is rather haphazard.
[13:47]	Peewee Musytari 	hey hey cat :)
[13:47]	Adamburp Adamczyk 	DG?
[13:47]	Peewee Musytari 	hey amanda :)
[13:47]	Amanda Linden 	destination guide
[13:47]	Lexie 	How so Lisa?
[13:47]	Amanda Linden 	right.
[13:47]	Amanda Linden 	yeah, tell more...
[13:47]	Marianne McCann 	Lisa - maybe from the LM thing on HIP?
[13:47]	Adamburp Adamczyk 	ah
[13:47]	Lisa Fossett 	I dunno
[13:47]	Lisa Fossett 	(the how part)
[13:48]	Lisa Fossett 	some of the "help" areas aren't so welcoming or full of helpers
[13:48]	Lisa Fossett 	The second step is missing
[13:48]	Lisa Fossett 	It's set up so the resi clicks to go to one of these places
[13:48]	Lisa Fossett 	but not all of them are staffed
[13:48]	Lisa Fossett 	or have pertinent info
[13:48]	Lisa Fossett 	some of them are EXCELLENT
[13:49]	Lisa Fossett 	but some are deserts
[13:49]	Adamburp Adamczyk 	/me remembers the day the ontynes all turnede up at an infohub
[13:49]	Lexie 	ahh ok
[13:49]	Adamburp Adamczyk 	i've never seen such a shambles as that
[13:49]	Lisa Fossett 	I think we'll be working on this, right?
[13:49]	Amanda Linden 	:)
[13:49]	Amanda Linden 	ya know--it's funny.
[13:49]	Lisa Fossett 	It's better
[13:49]	Amanda Linden 	we're doing a lot of good work on new resi experience....
[13:50]	Lisa Fossett 	but not as good as it could be
[13:50]	Amanda Linden 	this UG i mean.
[13:50]	Amanda Linden 	really helpful....
[13:50]	Amanda Linden 	yep so we'll be workin' on it. :)
[13:50]	Lexie 	We want that to be a reallyyyyyy good resource
[13:50]	Lisa Fossett 	Right
[13:50]	Marianne McCann 	IMO, the Hau Koda infohub has some nice tools... a changing room upstairs, the previously-mentioned LM in the travel agency.... but it also has some troubles with entrenched Residents and a lack of quick, concise 'do this" info
[13:50]	Lisa Fossett 	you need 3 things:
[13:50]	Doctor Gascoigne 	I like that hub alot mari
[13:50]	Lisa Fossett 	1) Resis need to know how to find it in the DG
[13:51]	Lisa Fossett 	2) the DG needs to direct Resis to the right place
[13:51]	Lisa Fossett 	and 3
[13:51]	Lisa Fossett 	The destinations need to have the best content possible for the Resis
[13:51]	Doctor Gascoigne 	the help section needs to be kept up to date and comprehensive
[13:51]	Lexie 	right
[13:51]	Lisa Fossett 	yup
[13:52]	draconis.neurocam 	i remember back when we had to go to infohubs back when they were telehubs, and you had to fly everywhere, you could not just teleport where you wanted, back then everyone was familiar with them
[13:52]	DogWomble Dollinger 	well i'm wondering, given that some new user areas don't seem to be working that well, is it worth trying to establish a process of identifying the ones listed that are a problem and working out how to improve them,?
[13:52]	Amanda Linden 	love that....
[13:52]	Lisa Fossett 	We need to, first, I think...
[13:52]	Lisa Fossett 	establish what's desirable
[13:52]	Lisa Fossett 	and then decide to bring every one of them up to that level
[13:53]	Amanda Linden 	sounds like that might be our next meeting....
[13:53]	Lisa Fossett 	or remove them
[13:53]	Lisa Fossett 	Mind you, what is desirable should vary...a VAI hub is not the same as hobo hub, etc.
[13:53]	Lexie 	agreed Lisa
[13:53]	Lisa Fossett 	(names pulled at random)
[13:53]	Qie 	there must already be data about what kind of experience was had by residents who left quickly.
[13:54]	Lisa Fossett 	I'd like to know what data is available
[13:54]	Lisa Fossett 	and use it.
[13:54]	COCOON 	I think that most don't fill it in ^^
[13:54]	Lisa Fossett 	I know this might be troublesome for LL to share
[13:54]	Lisa Fossett 	but it's very important to designing a good hub
[13:55]	Qie 	I mean if Ahern reliably kills off more newbies than Waterhead... it would be nice if somebody could figure out why
[13:55]	Adamburp Adamczyk 	amanda/lexie? a suggestion? for a contest
[13:55]	Lexie 	IMO many of you have already mentioned a very key factor. What to do..Why am I here?
[13:55]	Amanda Linden 	yep...
[13:55]	Lexie 	Its not just about learning how to fly
[13:55]	Adamburp Adamczyk 	how about long term residents design an infohub?
[13:55]	Lexie 	its where to fly TO
[13:55]	COCOON 	..... and how does this viewer works?
[13:55]	Amanda Linden 	let lexie and i regroup on this.... and coem back to you guys with a framework for our discussion next week.
[13:55]	Lisa Fossett 	Good point, Lexie
[13:56]	COCOON 	if you don't know how to drive a car .... well
[13:56]	Amanda Linden 	ha
[13:56]	Lexie 	hehe
[13:56]	COCOON 	what are you with a PORSCHE ^^
[13:56]	Amanda Linden 	sound like a plan? we'll just do updates and pick up where we left off.
[13:56]	Lisa Fossett 	/me realizes this will take a while :)
[13:56]	Qie 	thanks Amanda, sounds good.
[13:56]	Lexie 	Sounds like a good plan for the next meeting
[13:56]	Amanda Linden 	with a bit more framed up....to guide discussion points.
[13:56]	Amanda Linden 	great.
[13:56]	COCOON 	yeah
[13:56]	Amanda Linden 	/me hearts this UG
[13:56]	Lexie 	<3
[13:56]	Lisa Fossett 	Group hug!
[13:57]	Lexie 	㋡
[13:57]	Amanda Linden 	/me hugs group
[13:57]	Amanda Linden 	ha
[13:57]	Lisa Fossett 	Still have cupcakes!
[13:57]	COCOON 	someone a mouse?
[13:57]	Lexie 	cupcakes!
[13:57]	Yann 	hugs back Amanda :))
[13:57]	Amanda Linden 	yum.
[13:57]	COCOON 	O.o *mew* *mew* o.O
[13:57]	COCOON 	☠ °•·.·´¯`·.·•✰ ◕‿◕ ✰•·.·´¯`·.·•☠
[13:57]	Lexie 	Thats a good poll question..cupcakes or hugs?
[13:57]	Lexie 	㋡
[13:57]	Marianne McCann 	/me dusts self off
[13:57]	COCOON 	and mouses
[13:57]	Phoenix-FirestormViewer Rocks 	both!
[13:57]	Yann 	i have the dabet but i take the cup cake with an kiss :p
[13:57]	Lexie 	hahah
[13:57]	Peewee Musytari 	/me has linden cream pies lol
[13:57]	Lisa Fossett 	That could lose its PG rating, Lexie ;)
[13:57]	Lexie 	hahahaa
[13:58]	DogWomble Dollinger 	you mean friendly hugs aren't PG? :P
[13:58]	Adamburp Adamczyk 	°°° °° Bathtime! °° °°°
[13:58]	Adamburp Adamczyk 	for raymond
[13:58]	Hejnal Hykova 	Greetings Everyone
[13:58]	Adamburp Adamczyk 	/me once caught guy afk - in a group poll 52% voted for him to get a bath
[13:58]	COCOON 	lol
[13:59]	Lexie 	hehe
[13:59]	Adamburp Adamczyk 	for the record: i didn't dunk him- back then i didn;t really know him
[13:59]	Rand 	ok bye all ... look for chat log to be posted soon.
[13:59]	Lexie 	Great meeting!
[13:59]	Adamburp Adamczyk 	bye rand
[14:00]	COCOON 	TC RAND
[14:00]	Phoenix-FirestormViewer Rocks 	tc ㋡
[14:00]	Lisa Fossett 	Thanks, ya'll
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