Guide:Secure Trading

== Introduction ==
This guide is used to help people to securely do in game trades for items worth more than 1 billion or that requires multiple trades.
== Trading Tips ==
* Maximum Limits:
** Holding Zeny: 2 billion (2,147,483,647) [Limit to 2b for safety]
** Trading Zeny: 1 billion (999,999,999)
* Please make Private pubs with a Password for the deal. So that a random third party does not join.
* Make sure the Discord account you are dealing with is not a fake one and a legit account
* Double confirm the deal, characters who will trade in discord and game.
* Do not forget to record a replay, screenshot and anything else you can. Make sure to use the in game tools, but can also use third party apps in addition and not standalone.
* Do not forget to follow these steps even if it is your friend or family. Their account could be hacked and a scammer might be dealing you.
* If you are buying or selling KP items, please be very clear with the items you are buying and for what value. Please do not intentionally negate a deal after the person has bought the boxes.
* Please do not share your passwords with anyone, no matter how good of a friend.
== Trading Steps ==
Note: I will use Trader as a generic word for Buyer or Seller. I will specify, if necessary. Please use the in-game screenshot or video recording. Do not use any other tool or your image/video proofs might not be accepted.
# Discuss the deal with the potential trader beforehand in the discord or iRO chat.
#* What item(s) traded for how much zeny or item(s).
#* Which characters will do the trades?
#* Which character will get how much zeny?
#* Which character will be the final deal and has the item?
# Meet at the place where you want trade. Eden and Eden Kitchen are now compromised places to meet.
# Open a Pub or Community Chat with the Alt + C command.
# Make the pub private with a password so that someone else does not interfere in your trade.
# Make sure that the pub owner stays till the end of the deal (usually the char that will trade the last 1b for item). Ask for a trusted friend to do this if you have connection or alt issues.
# Try to use alts for all your deals. Do not involve Main account if possible. It is just a precaution.
# Once the trader enters the pub (give them the password), reconfirm the deal again and include all the items and zeny involved.
# Ask to view the item through show equipment feature or empty trade window. Do this step because people can fake screenshot or in game item tags.
# After the deal and items are confirmed in pub, start dealing the zeny. Try to keep the items and/or last 1b in the final trade. Make sure to screenshot all trades.
#* Ask them to confirm the zeny or items received in pub or chat.
# Confirm the characters you are trading to before dealing with them. Sometimes, scammers might deal you instead of the trader’s character.
# After every transaction of 1 billion, confirm how much was given, in the pub.
# For the final trade, make sure you are receiving the right item. There are many similar looking items and costumes that can be used to scam you.
# Confirm the final transaction in the pub, and screenshot all the conversation. Do not save only as text. Image proof is required.
# Go to the support site and open an item related ticket for item verification; zeny verification is not required. Add all the screenshots or video recording. If you feel the trade might have been a scam get your trade legitimized too.
#*Screenshot will be located on Ragnarok Online\ScreenShot folder in jpg format.
#*Replay will be located on Ragnarok Online\Replay folder in rrf format.
== Ticket Template ==
=== Text ===
thumb|Blank Support Ticket
Subject: Legitimizing the trade and item verification for (Enter the items that you want verified)
Body:
Hi Support Team,
I wanted to get my item: (Enter the items that you want verified),
verified that I traded for (Enter the items and/or that you gave) in game. I gave him my (Item you gave for socketing/carding the MVP) to card in first. Attaching my trade screenshots and details below:
My details are:
Game: Ragnarok Online
Server: Chaos
Character Nickname (item holder): (Name of the in-game charcter)
Note: Please be careful while sending the below information due to the recent scams. The GM team should be able to identify using the character name and the ticket details. If they ask for this make sure that they have the Employee Post tag.
Account Name: (Game Account name used during client login)
Registered Name: (Name in the Warp Portal Account)
Registered Birthdate: (Date of Birth in the Warp Portal Account)
Registered Country: (Country in the Warp Portal Account)
== In Case of a Scam ==
Note: I have not been scammed yet and gone through the ticketing process, so I can only assume the evidence they would require. I will add more details after reaching out to people who have gone through this process.
In case of an in game scam, please reach out to GMs using the support ticket. Providing all the details like the screenshots or videos of the in-game conversations will help resolve it in your favor.
Informations that will be required and help your case:
Everything has to be in game, No Discord conversations or proof will help you.
* Screenshots of the conversation regarding the deal. Either in Whisper Chat or a Pub. Please make sure the character name is visible
* Trade screenshots if any occurred. Please make sure that the are using the in game screenshot feature. External tools might not be accepted.
* In game Replay recorder can be used as an additional proof. External Video or Screen recorders might not be accepted. But if you did take them, submit as proof.
== Common Red Flags ==
=== Support Site ===
* Make sure the GM Replying to you has the Employee Post Tag on them. Any replies without the tag means that they could be scammers.
=== In Game ===
* The GMs will never ask for password no matter what official accounts or website they use. They will never threaten you with a ban or other dire consequences since that can be grounds for lawsuit.
* The GMs will never hide their sprite or their presence. You can request them to show their character. If you feel suspicious, ask them to show themselves.
* Sometimes some scammers will enter your Pub chat and fake messages like they are from the GM using the whitespaces like "Spacebar" or "Newline" and demand to meet at a place or do something. Be very careful that GMs are not allowed to hide their presence from the players. There might be no way to detect this, but if you do not see the GM account in the list of participants in the pub, it is fake. Most of the times ignoring them will make them go away.
== Additional Comments ==
Note: Please add any new information below this line and I will add it to the main section