Bug triage/2009-06-04/Transcript

* [2:34] Louise Linden: OK so we'll get started
* [2:34] Louise Linden: first up is https://jira.secondlife.com/browse/VWR-13382
* [2:34] Louise Linden: Vanishing Regions/Sims
* [2:34] Davy Linden: 
* [2:35] Davy Linden: this looks like a SV issue to m
* [2:35] Tree Kyomoonri: Ashton: I ectually reported the same thign to the Doc team back then
* [2:35] Davy Linden: SVC*
* [2:35] Louise Linden: yeah, it doesn't strike me as viewer specific
* [2:36] Tree Kyomoonri: Ashton: there were attacks according to them, they had called in Zara Linden so far i know to see whats going on
* [2:36] Davy Linden: move to SVC?
* [2:36] Shoopin Viper: thats not viewer related
* [2:36] Ludmilia Zapedzki: yes, I agree
* [2:36] Louise Linden: yes please davy
* [2:36] Tree Kyomoonri: Ashton: the result was probably DDOS attacks
* [2:36] Tree Kyomoonri: Ashton: that's what Kate and Torley told me atleast
* [2:37] Qie Niangao: ummm... this reads like the sims are perfectly healthy but the viewer doesn't know
* [2:37] Tree Kyomoonri: Ashton: the Doc team meeting and Kate's meeting were completely gone thanks to that stuff
* [2:37] Lares Carter: i have seen vanishing sims before
* [2:37] Skills Hak: i think i nnoticed that too
* [2:37] Lares Carter: like a week ago, all neighbouring regions disappeared
* [2:37] Skills Hak: when you would cross a border you have negative coordinates
* [2:37] Louise Linden: OK so we'll move that to Server issue so the right tem can take a look
* [2:38] Lares Carter: and after about an hour they reappearer
* [2:38] Skills Hak: the sim isnt visible but you can cross the border
* [2:38] Skills Hak: you stay in the first region though
* [2:38] Shoopin Viper: thats a handoff problem as well
* [2:39] Louise Linden: ok so moving on to a viewer issue: https://jira.secondlife.com/browse/VWR-13721
* [2:39] Louise Linden: No Shadows rendered in snapshot preview or saved snapshots
* [2:39] Skills Hak: i think i saw another jira about that
* [2:40] Tree Kyomoonri: Ashton: looks like the JIRA where body parts are partially/whole invisible
* [2:40] Shoopin Viper: that one is viewer related i think
* [2:40] Tree Kyomoonri: Ashton: Bambers Linden also took that one in, i have a feeling its the same bug issue
* [2:40] Shoopin Viper: i get that one all the time
* [2:40] Tree Kyomoonri: Ashton: might be worth taking a look at
* [2:40] Louise Linden: shadows are a new feature, i believe this one has already been linked to the shadows mate issue
* [2:41] Davy Linden: I'll look for duplicates and link appropriately if I find one?
* [2:41] Tree Kyomoonri: Ashton: so far I been told it was a minor bug that was both in the viewer (1.23.1) and the server
* [2:41] Tree Kyomoonri: Ashton: I can try to dupe
* [2:42] Tree Kyomoonri: Ashton: i get the same result with invisible body parts when I use tattoo's
* [2:42] Tree Kyomoonri: Ashton: i have a feeling it might do the same with shadows
* [2:42] Shoopin Viper: my leg is gone now
* [2:42] Louise Linden: quite possibly, Shadows are still being worked on, and not completely supported yet
* [2:42] Louise Linden: I'm not sure if it's related to body parts though
* [2:42] Davy Linden: I don't think it is
* [2:43] Tree Kyomoonri: Ashton: rendering more likely
* [2:43] Tree Kyomoonri: Ashton: but its worth trying
* [2:43] Louise Linden: Davy, take a look at the shadow meta issue and see if there are any dupes if not leave as is
* [2:43] Tree Kyomoonri: Ashton: better to exclude it by testing then not knowing for sure
* [2:43] Davy Linden: ok
* [2:44] Louise Linden: next up is https://jira.secondlife.com/browse/VWR-13278
* [2:44] Louise Linden: gstreamer - "Stream contains no data." error for videos/movies
* [2:44] Louise Linden: i think this one NMI
* [2:45] Tree Kyomoonri: Ashton: sounds like drivers need to be updated,
* [2:45] Louise Linden: one reports states 1.22, and the other is missing viewer info
* [2:45] Skills Hak: i believe i saw a related jira with patch
* [2:45] Skills Hak: but nmi
* [2:46] Tree Kyomoonri: Ashton: think it might help to try on the new RC and see if it occures there aswell, just to be sure.
* [2:46] Davy Linden: ask if it still repros on latest rc / step by step instructions?
* [2:46] Louise Linden: Davy, can you ask them tp update drivers, if they still see it to log thier FULL system info
* [2:46] Davy Linden: ok
* [2:46] Tree Kyomoonri: Ashton: besides that, would not hurt to install latest drivers
* [2:46] Louise Linden: ta!
* [2:46] Qie Niangao: yeah, I'd suggest finding out whether it's all media streams, or a particular format (plugin)
* [2:46] Ludmilia Zapedzki: A friend had this issue with the latest viewer as well
* [2:47] Tree Kyomoonri: Ashton: knowing which stream it is might help aswell yeah
* [2:47] Louise Linden: yes agreed
* [2:47] Tree Kyomoonri: Ashton: could be the stream itself, send the person(s) to Torley's island and let them try there
* [2:47] Tree Kyomoonri: Ashton: enough vids there to test
* [2:48] Louise Linden: yup
* [2:48] Louise Linden: so next appears to be another shadows issue https://jira.secondlife.com/browse/VWR-13372
* [2:48] Louise Linden: Alpha textures flicker and vanish with shadows enabled
* [2:48] Louise Linden: we had asked for more infor a few weeks ago, which we now have
* [2:49] Davy Linden: last tim we saw this, I asked for more environment info... we seem to have that
* [2:49] Louise Linden: yes quiet a few of them
* [2:50] Tree Kyomoonri: Ashton: sounds like graphical issues, driver update may solve it. When i first had this pc i had the same problem
* [2:50] Tree Kyomoonri: Ashton: update for drivers solved it
* [2:50] Louise Linden: I believe some people have tried updating and are still seeing the issue
* [2:50] Louise Linden: I think we should import this one and go investigate
* [2:51] Davy Linden: ok
* [2:51] Tree Kyomoonri: Ashton: did they try to empty the cache and a clean install?
* [2:51] Tree Kyomoonri: Ashton: hi DMC
* [2:52] DMC Zsigmond: hi a little late
* [2:52] Louise Linden: no worries
* [2:52] Louise Linden: moving on we have https://jira.secondlife.com/browse/VWR-12985
* [2:52] Tree Kyomoonri: Ashton: your welcome here anyways :) no worries :)
* [2:52] Louise Linden: You can open IM window to objects
* [2:53] Skills Hak: thats silly haha
* [2:53] Louise Linden: looks like we've all just repro's that one!
* [2:54] Tree Kyomoonri: Ashton: lmao, its funny
* [2:54] Davy Linden: import for triage?
* [2:54] Louise Linden: not sure that the most 'useful' feature...
* [2:54] Louise Linden: yes please davy!
* [2:54] Tree Kyomoonri: Ashton: thing that needs to be checked out
* [2:54] Skills Hak: indeed :)
* [2:54] Skills Hak: lindens in god mode shouldnt show up there either
* [2:54] Object: Hello,: Avatar!
* [2:55] Tree Kyomoonri: Ashton: i can not dupe it
* [2:55] Tree Kyomoonri: Ashton: im on the latest nightly
* [2:56] Louise Linden: ok so next is https://jira.secondlife.com/browse/VWR-8438
* [2:56] Louise Linden: while opening a few purchases the folders went above the "my inventory" line and they cant be moved, when I try I crash
* [2:56] Louise Linden: This is an old bug :(
* [2:56] Skills Hak: yes happened to me many times
* [2:57] Louise Linden: I believe I;ve seen this in our interbal jira recently
* [2:57] Skills Hak: inventory is a very nasty piece of code
* [2:57] Louise Linden: *internal
* [2:57] Louise Linden: Davy can we track that down and link them up so people know we're working on it?
* [2:57] Tree Kyomoonri: Ashton: this person needs to get the latest RC and try it again, if it still happens, we got more info about it
* [2:57] Davy Linden: kk
* [2:57] Tree Kyomoonri: Ashton: 1.20 is obsolete now :(
* [2:57] Skills Hak: it happened on 1.23 too
* [2:58] Tree Kyomoonri: Ashton: which 1.23?
* [2:58] Ludmilia Zapedzki: can be related with the empty folder you can't delete, in the inventory
* [2:58] Louise Linden: yeah, we're aware this one still keeps popping up, it's already being looked into, so we'll mark it as such
* [2:58] Ludmilia Zapedzki: ?
* [2:59] Tree Kyomoonri: Ashton: agreed Louise
* [3:00] Tree Kyomoonri: Ashton: ow, look at first comment, i quote "Typically clearing cache will fix this, "
* [3:00] Skills Hak: yes it does
* [3:00] Louise Linden: next is https://jira.secondlife.com/browse/VWR-10690
* [3:00] Louise Linden: shouts: Windowed SL. maximizing window lets HUD objects go partially offscreen
* [3:01] Skills Hak: i think thats related to the ratio
* [3:01] Tree Kyomoonri: Ashton: I noticed the same with 1.23 (any), snowglobe and any nightly
* [3:01] Louise Linden: hmm didn't mean to 'shout' that!
* [3:02] Louise Linden: youri, could you add a comment to that to say you're having the same issue and add your system info please?
* [3:02] Tree Kyomoonri: Ashton: I did not think much of it tho, i dont use full screen besides testing purpuses
* [3:02] Tree Kyomoonri: Ashton: ill do that right away
* [3:02] Qie Niangao: well, this isn't full-screen mode, right? it's maximized window?
* [3:03] Skills Hak: happens on both modes
* [3:03] Skills Hak: i have another screen rotated by 90
* [3:03] Skills Hak: and when the window is higher than wide the huds are stretched in an odd way
* [3:03] Qie Niangao: I'm liking the suggestion that it may be related to the aspect ratio of the window (or screen, I guess)
* [3:04] Skills Hak: but their positions dont move so i would almost say this is expected behaviour
* [3:04] Tree Kyomoonri: Ashton: posted
* [3:05] Louise Linden: thanks
* [3:05] Tree Kyomoonri: Ashton: np
* [3:05] Louise Linden: I think this one should be imported to QA so we can go and take a look
* [3:05] Tree Kyomoonri: Ashton: good idea
* [3:05] Davy Linden: ok
* [3:05] Tree Kyomoonri: Ashton: we all could use a lot more info on that one
* [3:06] Louise Linden: yup we'll go and investigate and see if that's intentional or a legit bug
* [3:06] Louise Linden: so next we have https://jira.secondlife.com/browse/VWR-12905
* [3:06] Louise Linden: shouts: Simulator's Type isn't visible in the "My land" section
* [3:06] Louise Linden: hmm I think I tested the fix for that, it should be in RC3 I think
* [3:06] Skills Hak: yes
* [3:07] Tree Kyomoonri: Ashton: server bug?
* [3:07] Tree Kyomoonri: Ashton: could be as simple as that
* [3:07] Louise Linden: server and viewer, but it's been fixed already
* [3:07] Davy Linden: if it's fixed already, I can link to the existing bug
* [3:07] Louise Linden: please, then mark as fixed
* [3:08] Tree Kyomoonri: Ashton: clear cache, then it should be all done then.
* [3:08] Louise Linden: Youri, this was am actual bug
* [3:08] Tree Kyomoonri: Ashton: i know, dont worry :)
* [3:09] Tree Kyomoonri: Ashton: been marked as fixed in last comment aswell
* [3:09] Louise Linden: next up: https://jira.secondlife.com/browse/VWR-12976
* [3:09] Louise Linden: 1.23 search wont save adult settings on any tab but events
* [3:09] Louise Linden: looks like Dessie linden has tried and failed to repro this one already
* [3:10] Louise Linden: Ask the reported to check against latest build?
* [3:11] Davy Linden: ok
* [3:11] Tree Kyomoonri: Ashton: trying to dupe it
* [3:11] Louise Linden: it was reported against RC0 so might not still be an issue
* [3:11] Tree Kyomoonri: Ashton: ill try to dupe it after this meeting
* [3:11] Qie Niangao: that "still happens" as of 20 May might be a newer version
* [3:11] Louise Linden: ok, if you manage can you add to the report please?
* [3:12] Tree Kyomoonri: Ashton: i got about 4 different official viewers
* [3:12] Tree Kyomoonri: Ashton: i will
* [3:12] Ludmilia Zapedzki: I'll try too
* [3:13] Louise Linden: Youri, the ones we're really looking for a repro in are the official RC (RC3) the most recent PN or the official release 1.22.11
* [3:13] Louise Linden: don't worry about others for now
* [3:13] Tree Kyomoonri: Ashton: okay, ill get the 1.21 updated to 1.23RC
* [3:14] Louise Linden: cool
* [3:14] Louise Linden: next we have https://jira.secondlife.com/browse/VWR-13070
* [3:14] Louise Linden: Communicate window
* [3:15] Louise Linden: I'm not sure what the issue is here. If they don't have voice enabled then they won't see anyone in that window
* [3:15] Skills Hak: expected behaviour i guess?
* [3:15] Louise Linden: yes i think so
* [3:15] Tree Kyomoonri: Ashton: should be espected
* [3:15] Tree Kyomoonri: Ashton: should not play up by default
* [3:16] Tree Kyomoonri: Ashton: i like to know the question about the double soundcards aswell tho
* [3:16] Tree Kyomoonri: Ashton: in that case, no wonder
* [3:17] Qie Niangao: oh hmmm... I'm not sure that's the problem. Seems they may be saying that they don't see just their own name in the list?
* [3:18] Skills Hak: my name shows with voice off too
* [3:18] Louise Linden: yeah, the bug report isn;t very clear as to the specific issue
* [3:18] Skills Hak: even when im alone
* [3:18] Davy Linden: that's how I read it, Qie
* [3:18] Skills Hak: i think the actual bug is, that sometimes there doesnt show any name at all
* [3:18] Tree Kyomoonri: Ashton: ah okay, then i misunderstood in that case
* [3:19] Tree Kyomoonri: Ashton: still... 2 soundcards may be a problem
* [3:19] Louise Linden: maybe NMI, and ask for clarification as to what exactly they are reporting
* [3:19] Davy Linden: ok
* [3:19] Tree Kyomoonri: Ashton: agreed
* [3:20] Louise Linden: next up is https://jira.secondlife.com/browse/VWR-13090
* [3:20] Louise Linden: Viewer occasionally switches texture and sculpt map info
* [3:20] Louise Linden: looks like the reported hasn't seen this in a while
* [3:21] Davy Linden: NMI / try RC3?
* [3:21] Skills Hak: could be corrupted cache
* [3:21] Louise Linden: I'm not sure it even needs that
* [3:21] Tree Kyomoonri: Ashton: clear cache and try RC3
* [3:21] Tree Kyomoonri: Ashton: save to say i guess
* [3:22] Tree Kyomoonri: Ashton: perhaps even clean install
* [3:22] Louise Linden: she hasn't been able to see it since she reported it, so i think maybe close it, but leave a comment to repopen if it's seen in RC3+
* [3:22] Davy Linden: ok I'll mark as CNR
* [3:22] Tree Kyomoonri: Ashton: Q&A just in case for RC3
* [3:23] Louise Linden: next is https://jira.secondlife.com/browse/VWR-13174
* [3:23] Louise Linden: Unable to Open a Conference Chat to my Calling Card Folder
* [3:23] Tree Kyomoonri: Ashton: perhaps there are more peopel that seen it happen
* [3:24] Tree Kyomoonri: Ashton: i just duped that one, happens to me aswell
* [3:24] Tree Kyomoonri: Ashton: unable to get group converance window
* [3:25] Skills Hak: well if you select offline CCs you cant
* [3:25] Tree Kyomoonri: Ashton: second try just now with 2 persons, does work now
* [3:25] Skills Hak: if all the selected items are online you should be able to start it
* [3:25] Skills Hak: they must have had an offline one in the selection maybe
* [3:25] Tree Kyomoonri: Ashton: 3th try also no fail
* [3:26] Tree Kyomoonri: Ashton: i know what can and can not be done Skills ;)
* [3:26] Louise Linden: I think the issue being reported it that you can't right click on the top level of your calling cards folder and start a conference call,
* [3:26] Louise Linden: but that you can only do it to sub folders
* [3:27] Tree Kyomoonri: Ashton: i think however Skills has a point, this person might have tried on all people instead of only the online ones
* [3:27] Tree Kyomoonri: Ashton: think asking this could help out
* [3:28] Louise Linden: I don't think thats the issue they are reporting
* [3:28] Louise Linden: teh option to start a conference call from the calling cards top level folder has gone in 1.23 (from 1,22)
* [3:29] Louise Linden: I'm unsure if that's an intentional change though
* [3:29] Qie Niangao: Right: this seems like an error, unless somebody wants to explain why it's a feature.
* [3:29] Tree Kyomoonri: Ashton: any suggestions then?
* [3:29] Louise Linden: Davy can we go and take a look at the release note and investigate
* [3:29] Davy Linden: will do
* [3:30] Louise Linden: it's either a bug, or a change that wasn't documented in the knowledge base yet
* [3:30] Louise Linden: right guys and girls (and robots!) times up!
* [3:30] Tree Kyomoonri: Ashton: lol
* [3:30] Davy Linden: thanks all
* [3:30] Tree Kyomoonri: Ashton: awws, too bad
* [3:30] Louise Linden: Thanks so much for turning up