Doc Team/2010-06-02

== Transcript ==
[13:03]	:	Hi Jeremy
[13:03]	 	has pinged you.
[13:03]	:	Hey guys.
[13:03]	:	oh hold on please
[13:03]	:	whats in the bag
[13:03]	:	Jeremy if this place gets hit by griefers im sorry about that
[13:03]	 	has pinged you.
[13:03]	:	Important documents, of course.
[13:03]	:	Uh.
[13:03]	:	xstorm, did you call them here? :-P
[13:03]	:	seems im been target yet again
[13:04]	:	no building or voice, doubt alot of griefing qill go on
[13:04]	:	Not on this parcel, at least!
[13:04]	:	i will have to do cleanup it seems they are a pest
[13:04]	:	had one try to nuke me a bit ago
[13:04]	:	No Torley this week. He says he's backlogged on creating new videos :-(
[13:05]	:	they seem not to learn
[13:05]	:	i stopped watching his videos after i became awesome at everything :P, but i might watch some viewer 2 videos -confused-
[13:05]	:	i had to AR the Nuke the person got away
[13:05]	:	That works, xstorm :-)
[13:06]	:	Glad to hear you found Torley's videos useful, Ugleh!
[13:06]	:	mhm, one of his first videos actually brought me into second life
[13:06]	:	his videos are great
[13:06]	:	im doing PR videos do to him :-)
[13:07]	:	?
[13:07]	:	telling people about all the good things about Second Life
[13:07]	:	Cool!
[13:08]	:	unlike the people that are blaming SL for them letting there rl baby die
[13:08]	:	idiot people in the world
[13:09]	:	i can not see how they can blame others for what they did
[13:09]	:	I heard about that. It sounded pretty extreme, but I don't know the details!
[13:09]	:	;o u are in rogue, invisible from my scanner Dx
[13:09]	:	lol
[13:10]	:	ssshhhh
[13:10]	:	so what are going to be talking about today, or are we waiting for people
[13:10]	:	Is there any improvement you'd like to see, in the documentation?
[13:10]	:	hi Arawn
[13:10]	:	I think Kate tends to Agend, in her own hour, but this hour is more user driv
[13:10]	:	Hi, XStorm
[13:11]	:	I didn't come prepared with a specific topic; usually just chat about anything you guys would like. Preferably, we could talk about online help for Second Life :-)
[13:11]	:	/me hopes he hasn't sat on anybody he doesn't know.
[13:11]	:	hiya
[13:11]	:	yes it seems all the data on Help Island needs to be updated
[13:11]	:	It's light, today, so Torley hasn't tweated yet.
[13:11]	:	Hi Drew. Great 2D avatar!
[13:11]	:	:D its very clever
[13:12]	:	Help Island Public is far out dated
[13:12]	:	I have a q or two on the KB/Wiki
[13:12]	:	:/
[13:12]	:	Go for it, Drew. :-)
[13:12]	:	when u alt around Drew the carpet looks like its over him
[13:12]	:	first is, whats the best way to get a KB article which needs fixes/updating/ect marked as such or brought to doc teams attention?
[13:13]	:	Fix it yourself?
[13:13]	:	thats a know ALPHA bug
[13:13]	:	One moment... I just found a dud nuke over there. :-O
[13:13]	:	in how the computer viewer draws the image
[13:14]	:	i know
[13:14]	:	i AR that
[13:14]	:	use a template which puts it in an article?
[13:14]	:	i told you i was Attacked lol
[13:14]	:	i mean in a catagory
[13:14]	:	not an article
[13:14]	:	There we go, got that sorted.
[13:14]	:	/me reads back.
[13:14]	:	thank you
[13:14]	:	Could mention the article here.
[13:15]	:	no voice, homies?
[13:15]	:	Ugleh what kind of party is this dawg
[13:15]	:	doc team, sit shh
[13:16]	:	Drew, the idea is that you could possibly update the articles yourself (it is a wiki, after all). For articles in the Linden Lab Official namespace, we have a special form you can fill out to notify us of changes that need to be made. I'll try to grab that link.
[13:16]	:	uhh an example would be like https://wiki.secondlife.com/wiki/Linden_Lab_Official:What_is_Second_Life_Answers%3F which doesn't even have a link to SL answers and instructions on how to ask a question are wrong >.>
[13:16]	:	hello. Love the name! :D
[13:16]	:	I imagine you could use the form to tell us about articles that need updating outside the Linden Lab Official namespace, too, but we give priority to the ones that only we can update.
[13:16]	:	Thank you sir
[13:17]	:	Hey!
[13:17]	:	Hi
[13:17]	:	Oh, you can also file a support ticket.
[13:17]	:	nah, this is in the LL name space
[13:17]	:	ah I found it now
[13:17]	:	Ah. See the "Contact Us" link right at the end of the "Official Linden Lab Information" box? That links to the change request form.
[13:17]	:	dar was right infront of me
[13:18]	:	i could use that link Jeremy, i just assumed we had to post the request on a lindens talk page
[13:18]	 	has pinged you.
[13:18]	:	ok
[13:18]	:	Here we go: http://lindenlab.wufoo.com/forms/knowledge-base-update-request-for-locked-articles/
[13:19]	:	Good catches on that page, by the way. I suspect it was written before Second Life Answers was fully launched.
[13:19]	:	There was also brougt up to my knowledge a way to globaly replace text, in case of a branned name or something.
[13:20]	:	on the wiki
[13:20]	:	kk, will fill out a few pages there, thanks :)
[13:20]	:	yes thats old stuff
[13:20]	:	be glad its not the 2003 user guide
[13:21]	:	Oh, I'd heard that we now have a sort of global find-and-replace on the wiki, Ugleh. Is there a more standard way to do it?
[13:21]	:	Lindens (wiki sysops) can do this threw a special page.
[13:22]	:	ill get you the link
[13:22]	:	Interesting. That might be the method I heard about. I haven't had to do it myself, yet :-)
[13:22]	:	https://wiki.secondlife.com/wiki/Special:ReplaceText
[13:22]	:	That sounds about right. Good stuff to know, of course!
[13:23]	:	np
[13:23]	:	For those of you who are real wiki power-users, did you know that the Viewer Help content is actually sourced from the wiki? It's in the Viewerhelp namespace.
[13:23]	:	Jeremy did some ask the Ontyne to please no longer read from out dated data from the old KB
[13:23]	 	has pinged you.
[13:24]	:	We did look into it. I didn't hear back, personally.
[13:24]	:	oh ok :-)
[13:24]	:	Outside firm? They probably figure it's not their job to update
[13:25]	:	lets hope no one posts what the Ontyne say in help chat
[13:25]	:	Well, they may be reading from old, local copies of articles that have been long since updated.
[13:25]	:	yes it seems that way
[13:26]	:	Those Lindens keep updating Second Life!
[13:26]	:	lol
[13:26]	:	Speaking of...
[13:26]	:	Hi Kate!
[13:26]	:	Hi Kate :-)
[13:26]	:	Hey kate!
[13:26]	:	Hi!
[13:26]	:	Hello :)
[13:27]	:	Kate great to see you
[13:27]	:	One sec while I close down some programs....
[13:27]	:	OMG!! kate hope its not WoW
[13:27]	:	LOLLOLLOLLOL
[13:27]	:	hahaha
[13:27]	:	;-)
[13:28]	:	I'm not in any of the MORPGS..... I'm merely adicted to here, and one of the OpenSim grids. (giggles)
[13:28]	:	thats great to hear :-)
[13:28]	:	Photoshop doesn't play nicely with my other programs open at one time.
[13:28]	:	That's actually how I first got interested in Second Life, long before I was a Linden. To me, it looked like a huge sandbox MMORPG :-)
[13:29]	:	Yeah Photoshop is a pretty big resource hog lol
[13:29]	:	oh Kate you need a server
[13:29]	:	heh
[13:29]	:	like garrys mod
[13:29]	:	then setup one core to do the programs and another core for the other program
[13:29]	:	same way with the banks of memory
[13:30]	:	xstorm, I'm usually fine, yet today I had overlap with a few programs that take up a lot of memory usage.
[13:30]	:	Like SL? ;p
[13:30]	:	well how can any one use up 16 Gigs ?
[13:30]	:	I've been wrestling with a phpBB database issue.... oO
[13:30]	:	So how is everyone?
[13:31]	:	how so Nathan
[13:31]	:	Good
[13:31]	:	It's been kind of a slow day.
[13:31]	:	great ty :-)
[13:31]	:	The sun is shining here and given I am typically solared powered, I'm smiling and happy. Also recharged.
[13:32]	:	The sun just started shining here, rainy all week :S
[13:32]	:	*solar powered
[13:32]	:	something appears to have gotten borked by an upgrade in sql by my webspace provider, causing ppl to not be able to post messages on my webforum. oO
[13:32]	:	Ack!
[13:32]	:	oh not for long, with hurricane season
[13:33]	:	Heh. It's pretty rare for a hurricane to make it to Massachusetts. When they do get here, it's practically a special event.
[13:33]	:	Really? Eastern Canada gets hit whenever Florida does
[13:33]	:	People celebrate hurricanes? oO
[13:33]	:	oh yea Nat, i just asked because im planing to program a database converter in vb.net
[13:34]	:	Why VB? :o
[13:34]	:	xD i live in florida, i heard 2010 will be worse then katrina
[13:34]	:	Nah, I wouldn't say we celebrate them, but it's out of the ordinary.
[13:34]	:	I can code it in php if id like
[13:34]	:	Yeah, well they also said that about the 2006 and 2007 hurricane season.
[13:34]	:	lol
[13:34]	:	but i just see a program as something better
[13:35]	:	oh yea last season was great, not one storm in florida
[13:35]	:	oil and sink holes will be next
[13:36]	:	geeze
[13:36]	:	Sink Holes are what Gutter Mallo is named for
[13:36]	:	oil coming to florida beaches soon :(
[13:36]	:	:C
[13:36]	:	OIl'w well that ends well? Oo
[13:36]	:	each news article about BP is just worse and worse
[13:36]	:	OIl's well that ends well? Oo
[13:36]	:	never any good news
[13:37]	:	Kate is on the Hurricaine name list for 2015: http://www.nhc.noaa.gov/aboutnames.shtml
[13:37]	:	take all the oil out of the ground and you heat up the earth same way with pumping out all the fresh water you get dry ground then you get sink holes
[13:37]	:	Any chance of a Hurricane Linden? Oo
[13:37]	:	Kate, you better get working on a hurricane avatar.
[13:37]	:	I wonder if there will ever be a Hurricane Harry ;p
[13:37]	:	haha fun idea. I have 5 years to make it.
[13:38]	:	HUrricane Torley, maybe? :D (ducks)
[13:38]	:	Hurricane HArry Linden? That'll blow a lot of hot air, and question your credentials.
[13:38]	:	Oh dear lol
[13:38]	:	a man was trying to find the cure for cancer, instead he found an alternative for Gas... Salt Water
[13:38]	:	It'd probably be a category 6 slazol :V
[13:38]	:	Haha
[13:38]	:	he found a way to burn salt water, which could make a replacement for gass
[13:38]	:	gas
[13:38]	:	wow
[13:39]	:	I think Hurricane Torley would probably be in psychadelic colors and would be a storm of useful information and techno music.
[13:39]	:	heh
[13:39]	:	and fruits
[13:39]	:	and somewhere in there, would be a friendly Cthulhu-ish critter.
[13:39]	:	Waterricane?
[13:39]	:	/me shudders to think what a rain of watermelons would do.
[13:40]	:	lol
[13:41]	:	Hailstones the size and color of Watermelons?
[13:41]	:	Fruit-flavored waterspouts
[13:41]	:	Speaking of torley, where is he today?
[13:41]	:	brb
[13:41]	:	Torley can't make it today. He's busy making new videos!
[13:42]	:	Oh
[13:42]	:	Oh that's good.. I think :)
[13:42]	:	So, one thing I learned about at the last technical writer conference I went to was that companies are starting to experiment with Twitter as an official communication channel with their customers. Has anyone here played with something like that?
[13:42]	:	Yep
[13:42]	:	well when the people start dumping there oil cleaner in to the sea we will have poison rain
[13:42]	:	communication as in announcements or ?
[13:43]	:	did i just sit on anyone?
[13:43]	:	Twitter is nice because of the search engine and channels IMO
[13:43]	:	so next all type of dead crops and life do to them ideots in the golf
[13:43]	:	More interactive, Drew. I'm hesitant to say "customer support", but that could be considered a part of how they're using it.
[13:43]	:	u can sit on me
[13:43]	:	i know u
[13:43]	:	LOL
[13:43]	:	hush Jump
[13:43]	:	:p
[13:44]	:	Comcast and T-Mobile are some examples of companies using it
[13:44]	:	Yeah, Comcast was one of the examples they presented.
[13:44]	:	Of those of you who have used those kinds of services, what was your opinion? Did they work well for you?
[13:44]	:	they are using it as high level support to target the hmmm more technically inclined users? the ones who tend to make more noise when things don't work on blogs and such ^^
[13:45]	:	I'm not sure, Drew. It was kind of a high-level overview :-)
[13:45]	:	thats what i've seen/read
[13:46]	:	Skittles, Taste te Hurricane. :D
[13:46]	:	One thing they did say was that Twitter can help alert a company to problems with their service even faster than, say, phone support.
[13:46]	:	doubt it
[13:46]	:	and to respond quicker I imagine
[13:46]	:	ud have to be a twitterholic
[13:47]	:	*the
[13:47]	:	i LOVE twitter
[13:47]	:	twitter is great so is facebook
[13:47]	:	it doesnt seem LL is really interested in problems of their customers
[13:47]	:	people actually copy MINE and save them for um well a lawsuit
[13:47]	:	lol
[13:47]	:	Sure we are, Mitsuko. It's not really in our best interest to ignore you guys :-)
[13:47]	:	lol
[13:47]	:	and post the screen shots of my twitters on flickr
[13:47]	:	I always give fast responces, u have you love Mozilla Thunderbird.
[13:48]	:	well if you search for say - http://twitter.com/ #search?q=second%20life%20problem
[13:48]	:	Yeah, LL just asks their legal team to take care of customers.
[13:48]	:	^^
[13:48]	:	back
[13:48]	:	wb
[13:48]	:	ty
[13:48]	:	Legal Team is only for the good customers
[13:48]	:	this is a great site
[13:48]	:	http://www.facebook.com/ #!/secondlife
[13:48]	:	or maybe #SL problem
[13:48]	:	there is some new age ajax hubub that grabs twitter updates threw the search earlier meantioned
[13:48]	:	http://www.flickr.com/photos/51358983@N00/4426865867/
[13:48]	:	Well you can't blame the actions of a few Lindens on all of them
[13:48]	:	Only the best ^^
[13:49]	:	can flo u said something funny about my feet on flickr
[13:49]	:	i mean, why do oyu need twitter, if you allready ignore the normal tickets?
[13:49]	:	I actually have TweetDeck set to show me any tweets tagged with #sl or #secondlife. You can see a lot of interesting stuff there.
[13:49]	:	they dont ignore mine
[13:49]	:	u have to keep commenting on em and then they answer
[13:50]	:	other great site is http://twitter.com/SLGridStatus
[13:50]	:	I has a question, is it illegal to start a marketplace? I heard OnRez closed down because of LL, and i couldnt find anything in the tos
[13:51]	:	do you also watch #linden or #lindenlab #viewer 2
[13:51]	:	you can start your own online venders
[13:51]	:	I can't really comment on the legality of anything here...
[13:51]	:	I think SL on twitter has a bit of a fragment issue because there are so many ways to tag/refer to it
[13:51]	:	Hmm... I probably should, Drew!
[13:51]	:	why not jeremy?
[13:51]	 	has pinged you.
[13:51]	:	Do you suck at legal matters like I do Jeremy? :p
[13:51]	 	has pinged you.
[13:51]	:	where as comcast will always be #comcast
[13:51]	:	linden watch spams #secondlife SO much
[13:51]	:	Yeah LindenWatch is terrible
[13:52]	:	Legal OH lol as if that will ever happen
[13:52]	:	trot out trinity!
[13:52]	:	For that matter, what happened to Avatars Marketplace? (I think that was the name of the place.) Went to their in-world shop and terminal location, and it was an abandoned parcel. oO
[13:52]	:	she still here aint she?
[13:52]	:	Big, empty, flat piece of land. Oo
[13:52]	:	the linden OH is held by fax every 2 weeks :P
[13:52]	:	Heh. That would be pretty funny.
[13:53]	:	They have a big store on one of the OpenSim grids I hang out on a lot, so I wanted to link my account to here as well.... went to their palce here and.... Whiskey Tango Foxtrot!
[13:53]	:	Jeremy, what do you think of Twitter?
[13:53]	 	has pinged you.
[13:53]	:	I'm sorry, Nathan. I don't know anything about that.
[13:54]	:	Hmmm... yeah seems allot of people are moving to OpenSim nowadays.
[13:54]	:	I was told free items on SL would soon charge 90L a month, as a form of freebies trying to get your name out there, so i was going to create a freebie marketplace, which requires an extra script in the xstreet magic box.
[13:54]	:	gonna pop off to Oz's office hour, thanks for chatting :)
[13:54]	:	Slazol, I think the business world is still trying to figure out how Twitter best fits into their services. Personally, I think it's cool, but I'm largely just a lurker unless I'm letting the world know about stuff like office hours, or I'm at a conference :-)
[13:54]	:	I get the impression that 90L a month thing got jetisoned, but I might be wrong abot that.
[13:55]	:	Hehe
[13:55]	:	i for one should say i hate formspring
[13:55]	:	xD
[13:56]	:	Ping
[13:56]	:	Pong!
[13:56]	:	Pong
[13:56]	:	:-)
[13:56]	:	anyone here scripters?
[13:56]	:	:3
[13:56]	:	I am
[13:56]	:	/me is a scripter.
[13:56]	:	What'cya payin?
[13:57]	:	Ohh, kinky Jeremy ;)
[13:57]	 	has pinged you.
[13:57]	:	have you checked DIalogPlus?
[13:57]	:	i will take the fith on scripting
[13:57]	:	https://wiki.secondlife.com/wiki/DialogPlus
[13:57]	:	I have not!
[13:57]	:	oh thats cuz ur too busy being u
[13:57]	:	Of course, the wiki seems to be rather unresponsive for me at the moment.
[13:57]	:	You don't wanna be accused of scripting? :D
[13:58]	:	You have been online for 1 hours.
[13:58]	:	~~|*|*|~~ UGLEH ~~|*|*|~~ .... ugleh
[13:58]	:	ugleh
[13:58]	:	Yeah same, the Wiki is very slow for me
[13:59]	:	/me sees a rather inflammatory tweet from Jumpman appear in his feed.
[13:59]	:	See, I do follow!
[13:59]	:	candace flossberg is a noted scripter
[13:59]	:	loading uberslow for me too
[13:59]	:	well her alt is
[13:59]	:	Hah!
[14:00]	:	LOL
[14:00]	:	scripter?
[14:00]	:	surely u wouldhave purchased some of her alts crap CAWS she is a geek at heart
[14:00]	:	yeah right...
[14:00]	:	AND a noted scripter
[14:00]	:	i cant even build stuffs
[14:00]	:	yeah unless they r cheap
[14:00]	:	lookin for freebies and such
[14:01]	:	i make freebies
[14:01]	:	I have to scoot. It was great to see all of you today!! I hope to see you again next week.
[14:01]	:	i didnt say build i said script
[14:01]	:	i code for fun
[14:01]	:	Later kate
[14:01]	:	can flo does EVERYTHING fior monies
[14:01]	:	*waves*
[14:01]	:	i have a free in-world urban dictionary
[14:01]	:	laterz
[14:01]	:	I loved that thing
[14:01]	:	well building is easier than scripting and i cant even do that
[14:01]	:	/me codes stuff to make the perfect world a bit more entertaining, then tries to give it away in Second Life.
[14:02]	:	well thats unamerican
[14:02]	:	?
[14:02]	:	code for monies and then u'll get the bugs out
[14:02]	:	Looks like I've got to head out as well... Thanks for coming, everyone!
[14:02]	:	When the wiki comes back, I'll post this week's transcript at https://wiki.secondlife.com/wiki/Doc_Team/2010-06-02
[14:02]	:	Bye Jeremy
[14:02]	 	has pinged you.
[14:02]	:	cya were killin time waitin for blondin :P
[14:03]	:	Blondin is awesome.
[14:03]	:	fun fact: the word "Teleport" is not in firefox's dictionary
[14:03]	:	blondin is the man
[14:03]	:	no so fun fact: bible says Satan killed 10 people, while god killed 2,000,000 people
[14:04]	:	not in those words
 
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