Community Tools User Group/7-July-2011

==Attendees List==
*Argus Collingwood (argus.collingwood)
*bee Baroque (bee.baroque)
*グラウ2022ハック (c0lm4r.carter)
*capslock8 (capslock8)
*Daniel Voyager (daniel.voyager)
*Eddi (eddi.decosta)
*A (laurent.bechir)
*Lexie (lexie.linden)
*Liisa Runo (liisa.runo)
*Lisa Fossett (lisa.fossett)
*Peewee Musytari (peewee.musytari)
*Qie (qie.niangao)
*Rand (rand.linden)
*Techwolf Lupindo (techwolf.lupindo)
*Torben (torben.trautman)
==Transcript for Thursday July 7, 2011==
[13:00]	Lexie (lexie.linden) 	Hi ㋡
[13:00]	Torben (torben.trautman) 	hi lexie
[13:00]	Argus Collingwood 	hihi Lexie
[13:00]	Peewee Musytari 	u can ask lexie about answers today..she be scared of u
[13:00]	Techwolf Lupindo 	Hi all
[13:00]	bee Baroque 	/me waves to lexie \o
[13:00]	Peewee Musytari 	oops hi lexie
[13:00]	Peewee Musytari 	lol
[13:00]	Lexie (lexie.linden) 	lol
[13:00]	bee Baroque 	hehehe
[13:00]	Peewee Musytari 	busted
[13:00]	bee Baroque 	yes haha
[13:00]	Lisa Fossett 	laughs
[13:01]	Argus Collingwood 	hihi Qie
[13:01]	Peewee Musytari 	why is this sit like I am taking a snapshot
[13:01]	Qie (qie.niangao) 	Hiya Argus... everybody.
[13:01]	bee Baroque 	hi qie, rand \o
[13:01]	Peewee Musytari 	thats better
[13:01]	Lexie (lexie.linden) 	http://wiki.secondlife.com/wiki/Community_Tools_User_Group Add your topics please!
[13:01]	bee Baroque 	because you are, peewee
[13:01]	Torben (torben.trautman) 	hi Quie
[13:01]	Torben (torben.trautman) 	hi Rand
[13:01]	Argus Collingwood 	hihi Rand
[13:02]	Lexie (lexie.linden) 	I Need to be afk just a moment
[13:02]	Lexie (lexie.linden) 	brb
[13:02]	Peewee Musytari 	kk
[13:02]	bee Baroque 	ok
[13:02]	Peewee Musytari 	hb we might start a sensible convo
[13:02]	Rand (rand.linden) 	howdy
[13:02]	Lisa Fossett 	Bee, I'm loving your outfit
[13:02]	Peewee Musytari 	hey hey Rand
[13:02]	bee Baroque 	oh, thanks lisa!
[13:02]	bee Baroque 	nice spin, eddie
[13:02]	Lisa Fossett 	with the skin it's hard to tell where it begins and ends....and I find that very cool
[13:02]	bee Baroque 	*eddi
[13:03]	Peewee Musytari 	lisa hasn`t all rezzed for me yet
[13:03]	bee Baroque 	:)
[13:03]	Peewee Musytari 	didn`t u have a parasol just now?
[13:03]	Eddi (eddi.decosta) 	/me poke rand, sorry :)
[13:03]	Peewee Musytari 	bee stole it I bet
[13:03]	Lisa Fossett 	I detached it because it wasn't working with the sit
[13:03]	bee Baroque 	/me glares at peewee
[13:04]	Eddi (eddi.decosta) 	hug lexie :) xxxxxx
[13:04]	Eddi (eddi.decosta) 	hi all :)
[13:04]	bee Baroque 	go play with qie, peewee. you can talk oil
[13:04]	Eddi (eddi.decosta) 	..
[13:04]	Qie (qie.niangao) 	/me squeaks
[13:04]	Lexie (lexie.linden) 	back
[13:04]	Lexie (lexie.linden) 	sorry about that
[13:04]	Argus Collingwood 	/me hand Qie oilcan
[13:05]	Torben (torben.trautman) 	welcome back
[13:05]	bee Baroque 	wb lexie
[13:05]	Argus Collingwood 	oilcan
[13:05]	Lexie (lexie.linden) 	thanks
[13:05]	Eddi (eddi.decosta) 	:)
[13:05]	Lexie (lexie.linden) 	http://wiki.secondlife.com/wiki/Community_Tools_User_Group Add topics here if you have any please!
[13:06]	Lexie (lexie.linden) 	ok, lets get started ㋡
[13:06]	Lexie (lexie.linden) 	Updates...we are a bit lean in that area today
[13:06]	Lexie (lexie.linden) 	Answers:
[13:06]	Lexie (lexie.linden) 	We are still looking at the bug for image upload. No news yet
[13:06]	Peewee Musytari 	oops
[13:06]	Lexie (lexie.linden) 	Also..
[13:07]	Lexie (lexie.linden) 	The hover text on the new smilies is not added yet, but should be soon
[13:07]	bee Baroque 	awesome
[13:07]	Peewee Musytari 	Answers: ......? lol you changed the subject there
[13:07]	Lexie (lexie.linden) 	Currently we are still working on a design to make Answers more "forum like"n
[13:08]	Lexie (lexie.linden) 	lol
[13:08]	Lexie (lexie.linden) 	Well yes I did, sorry lol
[13:08]	Peewee Musytari 	the news is good then
[13:08]	Peewee Musytari 	lol
[13:08]	Lexie (lexie.linden) 	Hopefully by next meeting we will have some changes to the Answers format
[13:08]	Lexie (lexie.linden) 	Thats the goal
[13:08]	Peewee Musytari 	is thats 2 weeks?
[13:09]	Lexie (lexie.linden) 	yes in 2 weeks Peewee
[13:09]	Peewee Musytari 	woots!!
[13:09]	Peewee Musytari 	ty
[13:09]	Lexie (lexie.linden) 	㋡
[13:09]	bee Baroque 	\o/
[13:09]	Eddi (eddi.decosta) 	take my place Rand :)
[13:09]	Lexie (lexie.linden) 	No updates on forums that I know of yet
[13:10]	Lexie (lexie.linden) 	Rand, any KB updates?
[13:10]	Peewee Musytari 	did the thing with fashoin get sorted?
[13:10]	Peewee Musytari 	on the forums
[13:10]	Lexie (lexie.linden) 	Not yet Peewee
[13:10]	Rand (rand.linden) 	eddi thx no worries
[13:11]	Peewee Musytari 	forums seem to have been doing pretty well since you rearranged the groups
[13:11]	Lexie (lexie.linden) 	Rand any updates?
[13:11]	Peewee Musytari 	not seen so many threads moved
[13:11]	Lexie (lexie.linden) 	(agreed Peewee)
[13:11]	Rand (rand.linden) 	not muchy to report this wek
[13:11]	Lexie (lexie.linden) 	ok
[13:11]	Rand (rand.linden) 	he...much
[13:11]	Lexie (lexie.linden) 	Hi Daniel
[13:11]	Argus Collingwood 	hihi Daniel
[13:12]	Lexie (lexie.linden) 	There is an item on the agenda I did not cover in updates
[13:12]	Lexie (lexie.linden) 	The feedback forum link location
[13:12]	Lexie (lexie.linden) 	I do see some feedback happening in there. And much less off topic stuff.
[13:13]	Daniel Voyager 	Hey
[13:13]	Lexie (lexie.linden) 	I think it is ok as is. Or do you all still think it needs to be more visible
[13:13]	Peewee Musytari 	hard to know if its cos there is less feedback or if people can`t find it
[13:13]	Lexie (lexie.linden) 	hmmm
[13:14]	Peewee Musytari 	there was a thread started in GD about PM spam which normally would have gone in feedback
[13:14]	Lexie (lexie.linden) 	good point
[13:14]	Peewee Musytari 	but maybe she would have posted it in GD anyway
[13:15]	Lexie (lexie.linden) 	Id like to wait and see if the views on that forum are holding reasonably steady. If it has a huge drop, maybe we can link it in other places too
[13:15]	Lexie (lexie.linden) 	Lets give it a couple more weeks ok?
[13:15]	Peewee Musytari 	sounds good
[13:15]	Peewee Musytari 	after that we`ll need it for feedback on the answers fix hehe
[13:15]	Rand (rand.linden) 	Oh, there is one small thing: we just reorked he Commujnity resourcs Portal on the wiki: https://wiki.secondlife.com/wiki/Community_Resources_Portal ... comments welcome
[13:16]	Rand (rand.linden) 	*reworked
[13:16]	Lexie (lexie.linden) 	Yes! Its much better now I think!
[13:16]	Lexie (lexie.linden) 	Easir to read and find good info
[13:16]	Lexie (lexie.linden) 	easier*
[13:16]	Lexie (lexie.linden) 	Nice work getting that in there Rand
[13:17]	Rand (rand.linden) 	ty!
[13:17]	Qie (qie.niangao) 	lol... queue up that page for reworking again, once G+ is open to the public. ;)
[13:17]	Lexie (lexie.linden) 	Liisa, you had a question?
[13:17]	Lexie (lexie.linden) 	UG meeting for the service? Explain a bit more please?
[13:18]	Liisa Runo 	the same stuff we talked with Jack Linden about
[13:18]	Lexie (lexie.linden) 	ok, so Land UG
[13:18]	Qie (qie.niangao) 	Jack used to own Support and Land... so those both probably need some UG attention.
[13:19]	Qie (qie.niangao) 	(and, at one point, Governance, but that's... a whole different can of worms for a UG)
[13:19]	Lexie (lexie.linden) 	I do not think support is planning a UG at this time
[13:19]	Liisa Runo 	secondlife has many levels of service. land is not the only thing we get from LL that is not covered in otehr UG's
[13:19]	Lexie (lexie.linden) 	I can find out about Land
[13:19]	Lexie (lexie.linden) 	If you would add your suggestions on the agenda I will follow up
[13:20]	Peewee Musytari 	there isn`t a marketplace one either..though would need a brave linden for that
[13:20]	Liisa Runo 	so for example if we want to cry about the new way of dealing tickets and AR's we could go there
[13:20]	Qie (qie.niangao) 	yes... Land is very conspicuous in its absence, being LL's #1 source of revenue (by far)
[13:20]	Argus Collingwood 	/me nods to Qie
[13:20]	Lexie (lexie.linden) 	I can pass on that you are rquesting more user groups
[13:20]	Liisa Runo 	thanks
[13:20]	Qie (qie.niangao) 	thanks Lexie
[13:20]	Argus Collingwood 	PeeWee the Merchant stuff is run by Brooke
[13:20]	Lexie (lexie.linden) 	sure
[13:21]	Eddi (eddi.decosta) 	salut Laurent :)
[13:21]	Argus Collingwood 	there is a Merchant commerce group
[13:21]	A (laurent.bechir) 	bonjour :)
[13:21]	Lexie (lexie.linden) 	So, we covered the agenda. Any other Forums, blogs, Answers or KB topics you want to discuss?
[13:21]	Argus Collingwood 	pm spam?
[13:22]	Lexie (lexie.linden) 	Argus, that should be resolved. I know a bunch of people got that
[13:22]	Argus Collingwood 	Dorah the pm spammer
[13:22]	Lexie (lexie.linden) 	Best thing to do when that happens is send a message to Katy Moderator
[13:22]	Argus Collingwood 	kk
[13:22]	Peewee Musytari 	on the UG list Argus?
[13:23]	Argus Collingwood 	lemme check Peewee
[13:23]	Lexie (lexie.linden) 	What else is on your minds about the community platform?
[13:23]	bee Baroque 	do i remember incorrectly or did we have a report button on pms in the old forum?
[13:23]	bee Baroque 	PMs
[13:23]	Lexie (lexie.linden) 	Good question.. I "think" we did
[13:23]	Peewee Musytari 	don`t recall...don`t think anyone ever wrote to me lol
[13:23]	Lisa Fossett 	Lexie, I know it's Governance or Resi or whatever, but I am frequently getting reports (as a mentor) ARs are not being handled.
[13:24]	bee Baroque 	i think so too, cause i did get pm spam there. similar to this dorah, and i reported it with the click of a link
[13:24]	Lisa Fossett 	And I've seen the same myself
[13:24]	Lisa Fossett 	These are not questionable situations. And nothing happens. People are quite concerned (therefore they come to me as if I know more)
[13:25]	Lexie (lexie.linden) 	Lisa: I dont have an answer to that. I think sometimes ARs are handled but you do not see the results, since they are taken care of privately
[13:25]	Qie (qie.niangao) 	I wonder.... Is there any thought of integrating the Community Platform more effectively with the new user experience, in-world? As in, maybe, interactive kiosks of the KB, Answers, etc., infoHubs, etc.?
[13:25]	Lisa Fossett 	I know that, but I have plenty of visible cases that have not been handled.
[13:25]	Eddi (eddi.decosta) 	oh Lexie, about that what wrong with some Scout, in support service?
[13:25]	Qie (qie.niangao) 	(sorry, "... *in* InfoHubs, etc."
[13:25]	Lexie (lexie.linden) 	Qie, good thought. Yes, we are considering more ways to integrate everything. Nothing solid yet though
[13:25]	Argus Collingwood 	not a report button on pm spam
[13:26]	Lexie (lexie.linden) 	Eddi? Explain please?
[13:26]	Eddi (eddi.decosta) 	honestly the support service, in live chat or phone for french resident is VERY poor , i qualify that like a pure crap.
[13:26]	Qie (qie.niangao) 	I think a lot of the folks here and in the Answers forum would be very eager to try to help with any new initiatives to improve new user experience... so... you can get volunteers quickly, if resident participation will help.
[13:27]	Lexie (lexie.linden) 	Thats awesome Qie! You know I love volunteers ㋡
[13:27]	Qie (qie.niangao) 	:)
[13:27]	Peewee Musytari 	lol
[13:27]	Eddi (eddi.decosta) 	Lexie, some responsvie of the support do some treat of abuse staff note, and close the phone line on nose without respect ...
[13:27]	Lexie (lexie.linden) 	Eddi and Lisa: I don't have the answers to the support issues you are mentioning. I know language issues can be difficult though.
[13:28]	Lexie (lexie.linden) 	I can pass on your feedback.
[13:28]	Lisa Fossett 	nods...hoped you could at least put a bug in someone's ear.
[13:28]	Lexie (lexie.linden) 	Will do
[13:28]	Lexie (lexie.linden) 	㋡
[13:28]	Lisa Fossett 	:)
[13:28]	Torben (torben.trautman) 	:)
[13:28]	Eddi (eddi.decosta) 	Lexie, yeah but i prefrs the old resi team for sure, the new teamdo the jub just like the bull** to pass at an other thing
[13:28]	Peewee Musytari 	do u know if there is a support email address?...people keep getting replies from support@secondlife.com saying they won`t be read or dealt with
[13:28]	グラウ2022ハック (c0lm4r.carter)	see u later
[13:29]	Lexie (lexie.linden) 	You need to look on the Support portal for the best contact info Peewee
[13:29]	Eddi (eddi.decosta) 	Lexie, sorry my language, but its frustrating for some resident if it paid 125$ usd for a service deficiant like that :)
[13:29]	Peewee Musytari 	there is no email that I can find
[13:30]	Lexie (lexie.linden) 	I understand Eddi. Im sorry if there are issues for some in other languages :(
[13:30]	Eddi (eddi.decosta) 	QA service after sale is not very here :/
[13:30]	Liisa Runo 	that is the support e-mail i send mail there when every other ways of contacting LL for support has failed. And so far lindens who have replied to my mail's there have managed to help me. (if i give them 2 months time to help me and keep reminding them about my case once a week)
[13:30]	Peewee Musytari 	*reports being moslested at meeting*
[13:30]	Peewee Musytari 	lol
[13:31]	bee Baroque 	/me whisltes
[13:31]	Lisa Fossett 	giggles
[13:31]	bee Baroque 	/me corrects bad spelling
[13:31]	Lexie (lexie.linden) 	I know you all have support type questions. Unfortunately, I am not in support so I cannot speak to those issues.
[13:31]	Liisa Runo 	so, give us the support UG ;)
[13:31]	Lexie (lexie.linden) 	hehe
[13:32]	Lexie (lexie.linden) 	I can pass on that you are asking for a UG but I dont think that one is planned at this time
[13:32]	Peewee Musytari 	its a shame they don`t want to talk to us...we could say WTG!! for getting rid of age verification and cutting the questions posted by half...but they didn`t even blog about that
[13:32]	Eddi (eddi.decosta) 	@lexie, ok but can you refers my said at a Manager of support staff , consider that like a complaint againts some Scout employee
[13:32]	Liisa Runo 	just group it with the "service" UG
[13:33]	Lexie (lexie.linden) 	I have a question for you
[13:33]	Peewee Musytari 	uh oh..we didn`t study
[13:33]	Eddi (eddi.decosta) 	/me caugh , its not like the mentor AO ..
[13:33]	Lexie (lexie.linden) 	Now that time has passed, do you feel more comfortable on the community platform?
[13:33]	capslock8 	mais o gue esta acontesendo
[13:33]	Lexie (lexie.linden) 	lol peewee
[13:34]	Lisa Fossett 	as a casual user, I do
[13:34]	Peewee Musytari 	if we say yes are u gonna change it again? lol
[13:34]	Lexie (lexie.linden) 	:p
[13:34]	Lexie (lexie.linden) 	dont temp me!
[13:34]	Lexie (lexie.linden) 	tempt*
[13:34]	Eddi (eddi.decosta) 	Lexie, yeah sorry its just an comment for that new support service, after i,m ok :)
[13:34]	Argus Collingwood 	it;s ok getting used to it but the desire to really post is less than tweeting lol
[13:34]	Qie (qie.niangao) 	Honestly, I never had that big a problem with this generation. I 'bout lost my wits with Jive, but this hasn't been that bad. Not that the improvements haven't been good to see.
[13:35]	Liisa Runo 	/me has been quite happe with the current platform. Only hate to see the silly liisa.runo style names all over. Why not display the names properly?
[13:35]	Peewee Musytari 	comfort comes with getting used to it, so yes ...not sure thats true for people unfamilar with it
[13:35]	Lexie (lexie.linden) 	Good point, new user perspective might be different
[13:35]	capslock8 	um rrobo
[13:35]	capslock8 	2
[13:36]	bee Baroque 	i like the new forum. the friends/ignore list is cool. could it be possible to have the "last post" (by friend) clickable?
[13:36]	bee Baroque 	*latest post"
[13:36]	Peewee Musytari 	don`t see many positive comments about it from new users....they are positive about the help they get
[13:37]	Peewee Musytari 	see a lot of people telling us its confusing
[13:37]	Lexie (lexie.linden) 	The latest post should be clickable now
[13:37]	Lexie (lexie.linden) 	Is it not working for some of you?
[13:37]	Argus Collingwood 	welcome to SL poof lol
[13:38]	bee Baroque 	no link for me there :/ never was
[13:38]	Lexie (lexie.linden) 	I think changing Answers will help the confusion issue
[13:38]	Peewee Musytari 	for sure
[13:38]	bee Baroque 	/me recommends capslock8 puts away the weapon
[13:39]	Lexie (lexie.linden) 	㋡
[13:39]	bee Baroque 	oh gone
[13:39]	Peewee Musytari 	bye capslock
[13:39]	Argus Collingwood 	he'll be back I bet
[13:39]	Lisa Fossett 	did he kill himself or get ejected?
[13:39]	Peewee Musytari 	did u help his rocket take off lexie?
[13:39]	Argus Collingwood 	took his rocket
[13:39]	Lexie (lexie.linden) 	㋡
[13:39]	bee Baroque 	*snicker* peewee
[13:40]	Lexie (lexie.linden) 	I see the latest post as clickable bee
[13:40]	bee Baroque 	on http://community.secondlife.com/t5/notes/privatenotespage/tab/contacts ? not for me
[13:41]	bee Baroque 	no stress, tho. would just be neat
[13:41]	Lexie (lexie.linden) 	oh I misunderstood
[13:41]	Torben (torben.trautman) 	Nap time for me... bye all
[13:41]	Lexie (lexie.linden) 	ok, good idea!
[13:41]	Torben (torben.trautman) 	/me waves and poofs
[13:41]	Lexie (lexie.linden) 	Bye Torben!
[13:41]	Eddi (eddi.decosta) 	bye bye Torben :)
Generated by the 'Wikify SL Chat Log' utility by DG Products for Second Life (DGP4SL)