Community Tools User Group/31-Mar-2011

Category:Community Tools User Group
== Transcript ==
[13:03]	:	may i ask, did we get an answer to my query last week about the Lindens in Support holding office hours to hear our concerns? 	
[13:03]	:	/me seconds Wil's request... 	
[13:03]	 	 	
[13:03]	 	Marketer (amanda.linden): well, welcome everyone! nice big group here. 	
[13:03]	:	o/ "YAYYYY!!!" 	
[13:03]	:	 	
[13:03]	:	_/_ 	
[13:03]	:	that would be great Amanda 	
[13:03]	 	Marketer (amanda.linden): maybe raymond and the rest of the linden team can give some general updates.... 	
[13:03]	:	Hello, Kung Fu Marketer :-) 	
[13:03]	 	Marketer (amanda.linden): ;) 	
[13:03]	:	Ok, sure I can give some updates 	
[13:03]	:	jeremy!! hope you like the flowers fella :) 	
[13:04]	 	Marketer (amanda.linden): anyone on the linden side wanna go first? 	
[13:04]	 	Marketer (amanda.linden): sure--raymond, you go 	
[13:04]	:	It has been a big week from the implementation side! 	
[13:04]	 	 	
[13:04]	:	Flowers? 	
[13:04]	:	Hey all! 	
[13:04]	:	As you probably already know, the Reply functionality went live early Wednesday. 	
[13:04]	 	 	
[13:04]	 	 	
[13:04]	:	awesome 	
[13:04]	:	This functionality shows who you are replying to in a thread and provides a link to the post you are replying to. This is a great addition. Thanks all for your suggestions! 	
[13:04]	:	heya jeremy 	
[13:04]	 	 	
[13:04]	:	Very glad to see that! 	
[13:04]	:	yay 	
[13:04]	:	We also just rolled out a fix to the Logon this morning. . . 	
[13:05]	:	Essentially, the fix is as follows: 	
[13:05]	:	an essential addition that is welcomed much i believe 	
[13:05]	:	its great raymond :) 	
[13:05]	:	If you are not logged in and are viewing a page within the community . . .. and then Log-in . . .. . you will remain on the page you are viewing instead of being sent to the top level Blog page. Definitely a better log-in experience!	
[13:05]	 	the new imperator of SL * 	
[13:05]	 	 	
[13:05]	:	WOOT! Ty Raymond. 	
[13:05]	:	What else . . .we removed some words from the Smut list. Added some words to the Spell-Checker. . .. 	
[13:05]	:	By the way . . .if you find words that are not in the spell checker and should be, please let me know. 	
[13:05]	:	One of my least favorite bugs, squashed! 	
[13:05]	:	wonderful 	
[13:05]	:	Please note however: The spell checker will give you an alert if the word begins a sentence and is not capitalized. 	
[13:05]	:	We are also still continuing to scope out some UI work. Hoping to get that started next week. 	
[13:05]	:	Is "chink" such a naughty word these days Raymond? 	
[13:05]	 	Dee (ciaran.laval): Did you do anything with single signon? I had to login twice today for first time in weeks, or was that when you were tweaking? 	
[13:06]	:	For example . .. adding a "Reply" button to the bottom of an entire thread. Changing some light gray fonts to darker gray, and some spacing/alignment issues. 	
[13:06]	:	Um. Yes, yes it is 	
[13:06]	 	the armor Darrius :) 	
[13:06]	:	LOL 	
[13:06]	:	Community Guidelines have been translated . . .Rand can speak to that. Here is a link: 	
[13:06]	:	https://wiki.secondlife.com/wiki/Linden_Lab_Official:Discussion_guidelines 	
[13:06]	:	When I was 20 .. it was. But now? Not so much. 	
[13:06]	:	But ya.. context is key 	
[13:06]	:	Lexie - any updates on the Answers sorting? 	
[13:07]	 	the wiki page at lower left... "In other languages" are links to the translations 	
[13:07]	 	but it is being looked at. 	
[13:07]	 	much to the community translators who did the translations! 	
[13:07]	 	Marketer (amanda.linden): i have an update re: moderation... 	
[13:07]	 	as soon as possible ã‹¡ 	
[13:07]	:	Yes, that issue is in Lithium's hands being reviewed 	
[13:07]	 	did shit 	
[13:07]	:	poor old answers hehe 	
[13:07]	:	So, that's about it from the implementation side 	
[13:07]	 	Marketer (amanda.linden): i have alerted the moderators that everything that happened in first week (like warnings) don't count towards bans. 	
[13:07]	 	Marketer (amanda.linden): so, your suggestion is in practice. :) 	
[13:07]	 	 	
[13:08]	:	great ty 	
[13:08]	 	Marketer (amanda.linden): sure thing. 	
[13:08]	 	that going to take effect, the amnesty? 	
[13:08]	 	Marketer (amanda.linden): it's in effect right now. 	
[13:08]	 	Marketer (amanda.linden): was on monday. 	
[13:08]	:	Has there been any consideration toward enabling Lithium's "Ideas" functionality? 	
[13:08]	 	 	
[13:08]	 	Marketer (amanda.linden): they are not removed, but they are not counted towards bans. 	
[13:08]	:	yeah darrius I think that`d be good too 	
[13:08]	 	 	
[13:08]	:	not quite 	
[13:09]	 	 	
[13:09]	 	lindens here are gonna back nad warrior? 	
[13:09]	:	Sort of a "JIRA for Newbies" 	
[13:09]	:	instead of feedback forum which is a general everything forum now lol 	
[13:09]	:	i must say the forums have improved since the switch to Lithium 	
[13:09]	 	amnesty work for everyone? 	
[13:09]	:	with a few bumps 	
[13:09]	 	Marketer (amanda.linden): and, raymond, any updates on the spam issue.... 	
[13:10]	:	/me points his ears. 	
[13:10]	 	Marketer (amanda.linden): yes, suspiria, any warnings that took place (for anyone) during the first week don't count as bans. 	
[13:10]	 	Marketer (amanda.linden): towards bans 	
[13:10]	 	working on the current portions of the platform, so ideas really is not something we have looked at too much yet 	
[13:10]	 	 	
[13:10]	 	Marketer (amanda.linden): that is. :) 	
[13:10]	:	Well . . .. we have been successful blocking some of it on the back end. But, now there is spam with images 	
[13:10]	 	will mine be lifted and taken off my record? 	
[13:10]	 	ball harder? 	
[13:10]	 	Marketer (amanda.linden): and thanks william. :) 	
[13:10]	:	And image spam is more difficult to deal with. But, we are working on it 	
[13:10]	:	Maaan. Missed my chance to act out 	
[13:10]	:	Lexie .. please do give it extra consideration. I think it would make an excellent tool for feeback and improvements toward the future. 	
[13:10]	:	yw, Amanda 	
[13:10]	 	Marketer (amanda.linden): suspiria--i believe that i've answered your quetsion. 	
[13:10]	 	Marketer (amanda.linden): question 	
[13:11]	 	thought the same 	
[13:11]	 	 	
[13:11]	:	Ty 	
[13:11]	 	use caps 	
[13:11]	:	did something happen today to direct non-english people to the forums?...a whole load arrived on answers at same time, all diff languages 	
[13:11]	:	Raymond .. i posted in CF my findings about the spammer 	
[13:11]	 	have 	
[13:11]	:	will LL take actions accordingly ? 	
[13:11]	:	and was it helpful at all 	
[13:11]	:	? 	
[13:11]	:	Raymond, could you find out for us why we are no longer able to file tickets complaining about matters? 	
[13:11]	:	Question for the group . .what are your thoughts on posting thresholds? In terms of posts per minute. ect ? 	
[13:12]	:	Nuuuuuuu! 	
[13:12]	 	please ^^ 	
[13:12]	 	 	
[13:12]	:	one per minute should be good 	
[13:12]	:	to stop the spammers ? .. yes 	
[13:12]	:	Agreed .. no limits please. 	
[13:12]	:	all for it 	
[13:12]	:	Personally? Drive me nuts. I often hit the throttle on the last boards 	
[13:12]	 	would be fine 	
[13:12]	:	well under the old system, the 120 seconds rule seemed to affect a number of people 	
[13:12]	 	Dee (ciaran.laval): Depends if it has an effect on edits 	
[13:12]	:	hated that on old forum 	
[13:12]	:	so maybe try 60 seconds instead? 	
[13:12]	 	 	
[13:12]	:	Sounds like 1 per minute is OK 	
[13:12]	:	no limits 	
[13:12]	 	spammers, it is more worth to have a moderation team 24/7 	
[13:12]	 	Marketer (amanda.linden): the limit is to keep spammers down... 	
[13:12]	:	patience is not a limitation 	
[13:12]	:	to stop spammers, one minute is ok 	
[13:12]	 	is operated 24/7 by its users 	
[13:12]	:	/me agrees with Venus. 	
[13:13]	:	The spammers will still get through, I suspect 	
[13:13]	:	one per minute would be enough to throtle spam but not enough to really inconvience people 	
[13:13]	 	and we lose, why is it always like that? 	
[13:13]	:	One minute seems reasonable 	
[13:13]	:	Limits are okay .. provided when you hit the governor that your post is not lost. 	
[13:13]	:	can it not be on answers? 	
[13:13]	:	there`s no spam ther 	
[13:13]	:	Ok, thanks for the feedback 	
[13:13]	:	yeah, i'm thinking if a limit is going to be put in place, it needs to not inconvenience people too much 	
[13:13]	:	Yw Raymond. 	
[13:13]	 	residents get limitations due to spammers? 	
[13:13]	:	Because it benefits the whole forum, Susp 	
[13:14]	:	Sus "This is why we can't have nice things" 	
[13:14]	:	Suzy .. they are trying to find a suitable middle ground that stops the spam and doesn't choke us off. 	
[13:14]	:	set your selfishness aside here aminute 	
[13:14]	 	not better to have moderation 24/7 	
[13:14]	:	I would suggest revistiting it when it is clear it does not deter spammers 	
[13:14]	:	does it stop edits within 1 min too?....cos that would suck 	
[13:14]	:	/me seconds Marianne's comment ... 	
[13:14]	 	me 	
[13:14]	:	Peewee - good question 	
[13:15]	:	/me concurs with Marianne 	
[13:15]	 	Mari 	
[13:15]	:	I dont actually know! Need to check on that one 	
[13:15]	 	Peewee, because you are re-posting 	
[13:15]	 	double check that 	
[13:15]	 	bes tnot look at me, rand 	
[13:15]	:	If so, then it needs to disregard edits. Those happen rapid-fire sometimes. 	
[13:15]	:	ty 	
[13:15]	:	limits will never detere spammers but a one per minute limitation wouldnt incovence that many people and it would slow the bots that can do a post every half second 	
[13:16]	:	agreed Darrius . 	
[13:16]	:	edits shouldnt need throttled 	
[13:16]	:	yeah I often see an edit as soon as I click post and go straight back in 	
[13:16]	 	been less spam overall though, right? 	
[13:16]	:	Forums gets overflooded too quick now .. there's has to be a timer that restricts that 	
[13:16]	 	better 	
[13:16]	:	(apologies to all) nad, your disruptive commentary is unwelcome. Please stop. 	
[13:16]	:	i don't see a huge difference, really 	
[13:16]	 	^^ 	
[13:16]	 	always gettin 'better' 	
[13:16]	 	keep working on it 	
[13:17]	:	i notice it is more rapidly acted upon 	
[13:17]	:	Depends on th3 time of day 	
[13:17]	 	a nr 221 & 222 LINDEN ....^^ 	
[13:17]	:	lol Wildcat 	
[13:17]	:	lol Wildcat 	
[13:17]	 	 	
[13:17]	:	most spam is getting better 	
[13:17]	:	not all but most 	
[13:17]	 	 	
[13:17]	:	And please please please hire someone with "backwards body clock" to handle overnight spam and ... umm .. "stuff". 	
[13:17]	:	well, instead of creating an OP spam, I have seen spam within threads 	
[13:18]	 	 	
[13:18]	 	Marketer (amanda.linden): actually, we do have folks who work at odd hours...the mods. 	
[13:18]	:	and ill even grudgingly admit moderation is a fraction of a percent more sane 	
[13:18]	 	Marketer (amanda.linden): not consistently tho. :) there are times when mods are working in middle of nite tho. 	
[13:18]	 	Marketer (amanda.linden): wow--cummere. that made my day. :) 	
[13:18]	 	runs 24/7 ..... ops should support in some areas too ... 	
[13:18]	 	Marketer (amanda.linden): thank you! 	
[13:18]	:	i agree wildcat 	
[13:18]	 	 	
[13:19]	:	Preferred to have someone assigned those hours, rather than just ad hoc "when they can" scheduling. But yes, I have seen some actions done at off hours .. ty. 	
[13:19]	 	to go through the agenda items from https://wiki.secondlife.com/wiki/Community_Tools_User_Group #Agenda ? 	
[13:19]	 	Marketer (amanda.linden): yep, good idea. 	
[13:19]	 	hours, is my primetime :p 	
[13:19]	:	that would be nice 	
[13:19]	 	Marketer (amanda.linden): first item is mature forum. 	
[13:19]	 	Marketer (amanda.linden): that's a toughie. 	
[13:19]	:	yes! 	
[13:19]	:	you were going to pow-wow about it 	
[13:19]	 	Marketer (amanda.linden): we have an adult private forum (venus, did you and blondin ever connect?) 	
[13:19]	 	Marketer (amanda.linden): it's a toughie. 	
[13:19]	:	i think we need such a place 	
[13:20]	:	its not up yet i thought 	
[13:20]	:	that forum is for adult land owners and content creators, i understand 	
[13:20]	 	we need a mature forum? 	
[13:20]	:	and its not really LL run 	
[13:20]	:	/me agrees again with Venus. 	
[13:20]	:	not residents 	
[13:20]	:	there's a need for such a forum 	
[13:20]	 	Marketer (amanda.linden): we want to support the adult community, but so much of the topic discussion is not in accordance with our guidelines. 	
[13:20]	:	we need one for residents 	
[13:20]	 	 	
[13:20]	 	can curse? 	
[13:20]	 	Marketer (amanda.linden): yes, but our forums may not be the place. our forums need to be g rated. 	
[13:20]	 	that set LL is nothin 	
[13:20]	 	curse? lol 	
[13:20]	:	so people can discuss mature/adult topics 	
[13:20]	:	no .. so people don't need to get frustrated to be pettied t speak as children 	
[13:20]	:	So people can discuss mature subjects Susperia 	
[13:20]	:	no offence Marianne 	
[13:20]	:	amanda why cant we have a g rated and an adult rated? like so many other games? 	
[13:20]	 	what? 	
[13:21]	 	Marketer (amanda.linden): unfortunately, the adult verification doesn't work in lithium (we don't have it set up that way) 	
[13:21]	:	LIke sexuality 	
[13:21]	:	the agenda topic has examples 	
[13:21]	 	to post sexier pics on the forum ...^^ 	
[13:21]	:	amanda is it possible to have a 'mature' section set up so that it is only visible when a person logs in and is verified as being 18? 	
[13:21]	 	Marketer (amanda.linden): raymond, can u speak to this more? 	
[13:21]	:	you dont really need it too amanda 	
[13:21]	:	I dunno like say BDSM for instance that's permitted inworld but not on the forums? 	
[13:21]	 	Second Life? We have no sexuality. 	
[13:21]	 	Marketer (amanda.linden): dog--that's the answer.... agreed. 	
[13:21]	:	Like someone wanting to discuss various **bleep** animations for their personal **bleep** attachments business. 	
[13:21]	:	relationship issues, adult content, adult areas/ clubs, entertainment 	
[13:21]	:	these are part of the SL economy 	
[13:21]	 	 	
[13:22]	 	 	
[13:22]	:	they are honestly big attractors of people into SL too 	
[13:22]	 	Marketer (amanda.linden): unfortunately, we don't have adult verification in the community platform, so we just can't do it eyt. 	
[13:22]	 	Venus ^^ 	
[13:22]	:	i understand LL's approach to a general PG standard to the forums 	
[13:22]	 	Marketer (amanda.linden): raymond? lexie? anyone else wnat to jump in? 	
[13:22]	:	We can look into whether age verification is technically possible within the community 	
[13:22]	:	why can't one be setup and then given access by request until the verification is available? 	
[13:22]	:	Admission by application will suffice till that is implemented. The Linden tasked with approving Apps can manually check the Profile. 	
[13:22]	:	but the adults need a space to speak openly 	
[13:22]	 	Marketer (amanda.linden): that's the only way we can have a mature area. 	
[13:22]	:	amanda why not do it as an access granted only site ? 	
[13:23]	:	and that will not work with only 'gee golly gosh' convos 	
[13:23]	:	where your password gets emailed when you verify for in world 	
[13:23]	 	Marketer (amanda.linden): i hear you guys--for sure. 	
[13:23]	:	then only verified people can get in 	
[13:23]	 	question of "what is mature" please see: http://community.secondlife.com/t5/English-Knowledge-Base/Maturity-ratings/ta-p/700119 #Maturity_ratings_overview 	
[13:23]	 	Marketer (amanda.linden): raymond can look into the technical pieces.... 	
[13:23]	 	that idea Cummere ^^ 	
[13:23]	 	Dee (ciaran.laval): How did you setup the merchants roundtable? 	
[13:23]	 	are general 	
[13:23]	:	we need more than hearing, Amanda, with all due respect 	
[13:23]	:	1/2 answers? 	
[13:23]	:	Yep - I will look into the technical side 	
[13:23]	:	Zackly the point Ciaran .. ty 	
[13:23]	:	please, no more 1/2 answers 	
[13:23]	:	raymond, i'd be willing to flush out my idea further with you 	
[13:23]	 	Marketer (amanda.linden): venus, can you give us a week to see if we can scope adult verification in the forums? 	
[13:24]	 	a challenge keeping Search from veering into the Adult content forum, unwanted. 	
[13:24]	 	Marketer (amanda.linden): otehrwise, the answer has to be no. we're at general maturity lvel in the forums. 	
[13:24]	 	Marketer (amanda.linden): level 	
[13:24]	:	sure, if you have a backup plan pls...one that can be implemented 	
[13:24]	:	Cummere - ok, shoot me a PM with your idea 	
[13:24]	 	vir aqui onde eu estou vem me ajudar 	
[13:24]	:	Qie .. I believe the Merchant Roundtable is invisible to Search now. 	
[13:24]	 	Dee (ciaran.laval): but you already have one adult forums 	
[13:24]	:	why not have access granted by request? 	
[13:24]	 	 	
[13:24]	:	very well said , Venus 	
[13:24]	:	like the one in commerce ? 	
[13:25]	:	if there was verification it would cover search I should think...you wouldn`t get results for adult if u weren`t verified 	
[13:25]	:	should be a possiblity 	
[13:25]	:	that could be implemented much faster 	
[13:25]	 	Marketer (amanda.linden): there are private forums, yes. 	
[13:25]	 	Dee (ciaran.laval): Yes the one for land owners and merchants is private 	
[13:25]	 	has one why do you need another? 	
[13:25]	:	tehn if age verification won't work, by request would 	
[13:25]	:	scroll up Suspiria 	
[13:25]	 	Marketer (amanda.linden): ok, can we table this one until raymond gets his arms around it, so to speak. :) 	
[13:25]	 	how to sweat lindens 	
[13:25]	 	I can read 	
[13:25]	:	Because Merchant Roundtable is an All Ages R-Rated area. 	
[13:25]	:	Ahem .. G-rated 	
[13:25]	:	could we have the update on potential support oh please raymond? 	
[13:26]	:	ok so next meeting will be report out and a backup plan? please? we need this area 	
[13:26]	 	Marketer (amanda.linden): ok, next item.... 	
[13:26]	 	Marketer (amanda.linden): ok, venus! 	
[13:26]	 	Marketer (amanda.linden): :) 	
[13:26]	:	thank you! 	
[13:26]	:	hello 	
[13:26]	 	Marketer (amanda.linden): sure thing. you're all heard loud and clear. we'll see what we can do. 	
[13:26]	 	 	
[13:27]	 	Marketer (amanda.linden): ok, bob--we can't address support issues as this is not a group for support. 	
[13:27]	 	Marketer (amanda.linden): this is only on community tools. sorry. out of scope (and the scope of Lindens in attendance) 	
[13:27]	:	fair enough, but last week raymond diod asy he'd relay the message, i only wiondered if he had any news on that front 	
[13:27]	 	Marketer (amanda.linden): ok, clarification on policy of third-party sites. 	
[13:27]	:	whispers: say* 	
[13:27]	:	Amanda .. can you please "poke" that group to be more communicative? 	
[13:27]	 	Marketer (amanda.linden): really, this is about advertising. 	
[13:27]	:	/me sent raymond her idea which should give LL an alternate implementation in case prefered fails.... see I -can- work with lindens >.> 	
[13:27]	 	bob was asking if support was going to start a UG 	
[13:27]	 	Marketer (amanda.linden): messages was passed to them, for sure. 	
[13:27]	:	Ty 	
[13:27]	 	Marketer (amanda.linden): not to my knowledge--no support ug. 	
[13:28]	 	Marketer (amanda.linden): but, again--we can pass that message along. none in teh plans that i know of 	
[13:28]	:	Bob - I dont actually have an update there. But, I'll try to get you an answer next week 	
[13:28]	 	passin along shit 	
[13:28]	:	please, if you could - not to flame etc, just so whichever linden is responsible will hear our concerns 	
[13:28]	 	Marketer (amanda.linden): so, the third-party thing is about advertising. 	
[13:29]	 	Marketer (amanda.linden): best to keep the convo's contained within teh forums. 	
[13:29]	 	Marketer (amanda.linden): that said, the mods only see what's flagged (for the most part) 	
[13:29]	:	For example ... links to my blog are considered advertising .. even though I don't host banners or derive direct income from the site? 	
[13:29]	 	Marketer (amanda.linden): so, if you link to a third party site that someone finds is inappriiate, then we'll deal with it. 	
[13:29]	:	amanda i did notice that a mod cut a link to a support tools website then reversed themselves 	
[13:29]	:	May I ask what is the topic for today's meeting ? 	
[13:29]	:	so ... kudos 	
[13:29]	:	Quick reminder - we're holding this user group in a G-rated region. We appreciate your effort to speak and act accordingly. :-) 	
[13:29]	:	Hello everyone 	
[13:29]	:	What would be considered advertising? Links to personal blogs for ex? 	
[13:30]	 	Marketer (amanda.linden): here's the agenda. 	
[13:30]	 	Marketer (amanda.linden): http://wiki.secondlife.com/wiki/Community_Tools_User_Group 	
[13:30]	:	hello Daniel 	
[13:30]	:	Ty Jeremy 	
[13:30]	 	 	
[13:30]	 	 	
[13:30]	 	best not be talkin to me, punk 	
[13:30]	 	Marketer (amanda.linden): it's probably ok, maybe that line needs to be clarified a bit. 	
[13:30]	:	hello Raymond 	
[13:30]	:	Hi teddy 	
[13:30]	:	Bye nad. 	
[13:30]	:	thank you Amanda 	
[13:30]	 	be sure... it's okay to link to an ongoing discussion on SLUniverse, then? I don't have to just mumble "across the street" and point? 	
[13:30]	 	Marketer (amanda.linden): hey, no meannness to jeremy. :) 	
[13:30]	:	jeremy most of us are trying. keep in mind though g rated may have differant definitions to differant people and cultures 	
[13:30]	 	Marketer (amanda.linden): lemme look into clarifiying that item in the community guidelines. 	
[13:31]	:	hi all 	
[13:31]	 	 	
[13:31]	 	Marketer (amanda.linden): there are lots of links to third party sites that we can't possibly get to--only flagged stuff anyway. 	
[13:31]	:	Cummere, you guys did a good job talking about the adult forums within the bounds of this discussion. I was just politely warning Nad. 	
[13:31]	 	Marketer (amanda.linden): but, i see that you're right.more clarity there would be a good thing. 	
[13:31]	 	my name outcho mouth son 	
[13:31]	:	i'd suggest to avoid such linkage one would have to disable linking in the editor in general 	
[13:31]	 	Marketer (amanda.linden): ok, next item. kb index. 	
[13:32]	:	Ty Amanda. There are many personal blogs that are not specifically commercial, but are hosted on commercial sites. However they contain very useful commentary that ought to be included at times. 	
[13:32]	 	may, I'd like to address the KB-related topics... As to a KB "Landing Page", that is something we are working on 	
[13:32]	 	Marketer (amanda.linden): go for it. 	
[13:32]	 	fine idea, and we intend to do it asap. 	
[13:32]	 	Marketer (amanda.linden): hear you darrius. for sure. 	
[13:32]	 	Marketer (amanda.linden): ossm rand. 	
[13:32]	:	Ty 	
[13:32]	:	any progress on better instructions for answers?....how to find their posts, how to repost on them, getting answers to their email by default & marking them as answered? 	
[13:32]	 	links to translations, there is unfortunately no built-in mechanism for that, so we will have to do it manually... 	
[13:33]	 	will add something to the KB style guide to ensure standardization... another good suggestion! 	
[13:33]	 	hoping to have additional videos that will help people learn more about using Answers 	
[13:33]	:	may I ask what are some of the stats and responds from the community in regards to the community tools ? 	
[13:33]	 	Marketer (amanda.linden): think we covered htat last week. we need a few more weeks under our belt before we can share basic stats. 	
[13:33]	:	I wonder if you renamed that forum Questions & Answers? 	
[13:33]	 	Marketer (amanda.linden): it's only been a month or so. 	
[13:34]	:	rather than just Answers 	
[13:34]	:	Good idea Venus. Or maybe "Q & A"? 	
[13:34]	:	teddy - we will have 1 month of data by the 2nd. Then, I will compile the metrics 	
[13:34]	:	I agree...questions in answers sounds so weird 	
[13:34]	:	yes that would work, too. 	
[13:34]	 	Marketer (amanda.linden): it's based on yahoo! answers--very industry standard. 	
[13:34]	:	Ty Raymond. 	
[13:34]	 	Venus, noted! 	
[13:34]	:	fantastic Raymond please keep me posted 	
[13:34]	 	Marketer (amanda.linden): in that context, is it still weird? 	
[13:34]	 	 	
[13:34]	:	for the first time and probably only time 	
[13:34]	 	Marketer (amanda.linden): kk, good to know. 	
[13:35]	:	some people aren't aware of industry standards ã‹¡ 	
[13:35]	:	I liked second life answers 	
[13:35]	 	yahoo..so no clue..lol 	
[13:35]	:	Yes. Just cuz Yahoo does it .. don't mean it makes sense. 	
[13:35]	:	that industy standard could really use changing 	
[13:35]	:	thats more like yahoo answers in that sense 	
[13:35]	:	Oz always likes to say that industry standards are a real bugaboo :) 	
[13:35]	:	What are some suggestions on improving Answers? 	
[13:35]	:	the name? 	
[13:35]	:	lol 	
[13:35]	:	rename it to q&A and let orriginal posters be able to reply easier... 	
[13:36]	:	And making it so that they don't fall from the main page so quickly 	
[13:36]	 	the whole structure puzzling, with answers/comments..it is alloever the place 	
[13:36]	 	(tankmaster.finesmith): nice thing about industry standards is theres lots to choose from 	
[13:36]	:	Yes .. thread OP comments inline with posts from others. 	
[13:36]	 	 	
[13:36]	:	Agrees Cait 	
[13:36]	:	and for the love of god, get more mods like the one that reversed themselves that understand that sometimes to answer a question you HAVE to link to an outside site 	
[13:36]	:	the top things they complain is...cant` find my post, can`t answer my own post, where do I see my answers 	
[13:36]	:	i find moderation should also direct users to Q & A if need ( like moving threads ) 	
[13:36]	 	 	
[13:37]	:	agree Wil 	
[13:37]	:	Is there someone tasked with organizing and categorizing the Answers? 	
[13:37]	:	many still wind up in general forums 	
[13:37]	:	I would say making it easier to refine the questions within the database formate 	
[13:37]	:	The replies can be very hard to follow 	
[13:37]	:	the comments format is a nightmare 	
[13:37]	 	answers and then lots of comments on separate answers 	
[13:37]	 	get lost 	
[13:37]	 	Dee (ciaran.laval): Some instructions would be helpful when you click the answers tab, or at least a prominent link to how to use that section 	
[13:37]	 	 	
[13:37]	:	ie its very hard to help someone find where to get flash without pointing them to adobe's site or quicktime without pointing to apple>< 	
[13:37]	:	(out of band comment) When a thread is moved, it's "last read" pointer is reset. Can it be reworked so your profile knows that in the new location it is still the same thread and keeps the last read pointer? 	
[13:38]	 	Dee (ciaran.laval): The FAQ should be at the top not bottom 	
[13:38]	:	somewhere obvious with a HUGE red arrow 	
[13:38]	:	(Gotta zip off. have fun all) 	
[13:38]	 	look at that ciaran 	
[13:38]	 	Marketer (amanda.linden): thanks marianne. always good to see you! 	
[13:38]	:	TC Marianne 	
[13:39]	:	Ok, thanks for all the responses. 	
[13:39]	 	Dee (ciaran.laval): Bye mari 	
[13:39]	:	Bye Bye!! 	
[13:39]	 	 	
[13:39]	:	tc Mari 	
[13:39]	:	=^.*= ???? 	
[13:39]	:	pls progress , Lindens ^.^ 	
[13:40]	 	Marketer (amanda.linden): so, last item and then open for questions.... 	
[13:40]	 	Marketer (amanda.linden): re: premiums and live chat, etc. 	
[13:40]	:	the confusing help page hehe 	
[13:40]	 	Marketer (amanda.linden): that's a support thing, so we can't really answer that one much beyond the basics. 	
[13:40]	:	(rewind to earlier topic .. sorry) With the changes to logon issues .. has the idle timeout been lengthened any? 	
[13:40]	:	hear hear 	
[13:40]	:	to amanda* 	
[13:40]	 	it has not been changed 	
[13:40]	:	yeah i talked to support this weekend that thoguht premium had the ticket on the front page 	
[13:41]	:	(rats .. ty) 	
[13:41]	:	/me wonders if support people ever USE the support page *chuckles* 	
[13:41]	:	smiles 	
[13:41]	:	/me chuckles 	
[13:41]	 	Marketer (amanda.linden): yeah, i hear ya there. we're lookin at it cummere. 	
[13:41]	:	i use the support as an avenue to get to live chat :P 	
[13:41]	:	so getting the message on the help page directing non-english people to their forums (in their language) is support too? 	
[13:41]	 	Marketer (amanda.linden): so, any other community tools topics? 	
[13:42]	 	the broken ranking system going to be fixed? Iâ€™ve waited for 4 weeks with no suitable answer. 	
[13:42]	:	One ... 	
[13:42]	:	sorry, but live support atm are a joke :( 	
[13:42]	:	and that's all i'm saying afore i get on my soapbox 	
[13:42]	:	they really are hehe 	
[13:42]	:	thats a given bob but eh 	
[13:42]	:	Psychology topic ... it's easier to attack and hate faceless mods. A "Meet the Mods" would be good to personalize and familiarize people with the Mods. 	
[13:42]	:	the stuff they tell people is embarassing 	
[13:43]	:	might be a good idea to have the mods attend these hours anyways 	
[13:43]	:	amanda will we take ideas from here and used them to test the community tools 	
[13:43]	:	or rotate them in occasionally 	
[13:43]	:	cause it might be good for them to understand why people are so upset 	
[13:43]	 	Dee (ciaran.laval): Any chance of a new products or events section in the forums? Or places for people to promote inworld content, there are plenty of discussions on how to, but where are the examples? Machinima for example 	
[13:43]	:	'Meet the Mods' might better be a thread topic perhaps. 	
[13:43]	:	/me grins@Wil 	
[13:43]	:	so mods can present themselves for the occasion 	
[13:44]	:	Agreed Wil. They don't need to learn us as much as we need to not see them as faceless dictators. 	
[13:44]	 	Marketer (amanda.linden): hey lord--good idea re: machinima. 	
[13:44]	 	Marketer (amanda.linden): do we have a hread on machinima yet? 	
[13:44]	 	in the Creation forum 	
[13:44]	:	nods 	
[13:44]	 	Marketer (amanda.linden): ossm. :) 	
[13:44]	:	there's a section on Machina ,yes 	
[13:44]	 	Marketer (amanda.linden): thought so. 	
[13:44]	 	my machinma thread was moved from the machinima sub-forum by a mod 	
[13:44]	 	Dee (ciaran.laval): You have a discussion on it in creation but not a promotional, you've just launched a monthly event about it 	
[13:44]	 	Marketer (amanda.linden): in fact, today we're annoucning the month of manchima with the LEA (check otu the blog post in Second Life section) 	
[13:45]	 	Marketer (amanda.linden): :) 	
[13:45]	 	Marketer (amanda.linden): yep. 	
[13:45]	 	Dee (ciaran.laval): It would be nice if in your website somewhere I could see people's machinima 	
[13:45]	 	Marketer (amanda.linden): yes, in fact i talked ot courtney about this today. 	
[13:45]	 	Marketer (amanda.linden): let's talk offline. this is off topic... :) 	
[13:45]	 	a thread showcasing Machinima links, been there for over 3 weeks 	
[13:46]	:	Good Promotions always leverage every possible form of contribution. The Community Platform is a VERY vibrant and rich source of content. I suggest using it well. 	
[13:46]	 	Marketer (amanda.linden): :) 	
[13:46]	 	Marketer (amanda.linden): we have about 15 mins left. 	
[13:46]	:	quick question 	
[13:46]	 	Marketer (amanda.linden): open mic on community tools... 	
[13:46]	 	Marketer (amanda.linden): sure 	
[13:47]	:	regarding the mature forum and age verify...one can be age verified w NPIOF right? 	
[13:47]	 	Dee (ciaran.laval): Yes Venus 	
[13:47]	:	good thanks ã‹¡ 	
[13:47]	:	awards you a kudo! 	
[13:47]	 	 	
[13:47]	 	Marketer (amanda.linden): lol 	
[13:47]	:	ã‹¡ 	
[13:47]	:	kudos system must burn 	
[13:47]	:	can we use a white board in meeting to highlight topics, ideas and goals 	
[13:47]	:	/me looks for match and gasoline 	
[13:48]	 	kudos :( 	
[13:48]	:	lol Cummere 	
[13:48]	 	to easily and nothing is done about it 	
[13:48]	 	be a group added for the sailing or flying communities? or a group for sports in general ? ^^ 	
[13:48]	 	Marketer (amanda.linden): wildcat--good idea. 	
[13:48]	:	/me turns the toaster down to stop burning the kudos 	
[13:48]	:	On any thread page there are two different links that direct people back to the Topics page. Though they both do the same thing, they are labeled differently. Can that be fixed? 	
[13:48]	 	a very large community 	
[13:48]	:	yeah its being games to the point where people areasking NOT to be kudo'd out of protest 	
[13:48]	 	Marketer (amanda.linden): absolutely. 	
[13:48]	 	Marketer (amanda.linden): raymond/lexie, we should totally do that. 	
[13:48]	 	Marketer (amanda.linden): sports is huge. 	
[13:48]	 	 	
[13:49]	 	someone issue 9 kudos a day to the same persona and it isn't gaming? 	
[13:49]	 	Marketer (amanda.linden): and sailing--amazing community. 	
[13:49]	:	haha crashed and came back you are all ruth wigs and no bodies lol 	
[13:49]	 	on the sports! 	
[13:49]	 	little question, might be old: Is there a reason why the setting Preferences / General / "Sort topics by time of most recent post" is turned off by default? Does anybody use the other sort order, whatever it is? 	
[13:49]	 	a WWII bomber, always nice to announce when I am going to bomb a sim ^^ 	
[13:49]	:	lol 	
[13:49]	 	 	
[13:49]	 	Marketer (amanda.linden): :) 	
[13:49]	:	Darius - let me look into that 	
[13:49]	:	if the person is busy answering question, easy 	
[13:49]	:	*questions 	
[13:49]	:	Ty Raymond. I posted on it early on. I can get the link if you wish. 	
[13:50]	:	/me puts on a flack jacket 	
[13:50]	:	A Lancaster or a Heinkel, Wildcat ? ^ .^ 	
[13:50]	 	^^ 	
[13:50]	:	good :) 	
[13:50]	:	Darius - yeah, a link would be great! Thanks 	
[13:50]	:	What? Not a B1-B? 	
[13:50]	:	Can do. 	
[13:50]	:	okay on the jira and support they say take policy questions to the forums, on the forums the mods say take it to user groups, at user groups they say thats off topic.... 	
[13:50]	:	it's a EU thang, Darrius ;P :) 	
[13:50]	:	can we PLEASE have either a policty jira or a policy forum? please please? 	
[13:51]	 	Marketer (amanda.linden): no, i'm sorry. there are no policy user groups or forums. 	
[13:51]	 	also have equal amnesty and not just for favorites? 	
[13:51]	:	LOL (simple colonist here) 	
[13:51]	:	is called the linden board of directors 	
[13:51]	:	thats my point amanda theres not one, and lindens keep sending us to jira and forums 	
[13:51]	:	>< 	
[13:51]	 	not play favorites Suspiria 	
[13:52]	 	Marketer (amanda.linden): who's sending you where? 	
[13:52]	:	How long will your ban last, Susp ? 	
[13:52]	:	just curious 	
[13:52]	 	isn't my warning lifed? 	
[13:52]	 	Dee (ciaran.laval): Do you liaise with Soft and The Jira gang? 	
[13:52]	 	an idea is to have a discussion group for newbies .... it must be hard time to time to step into the fire for them .... a newbie group could open the door for them ^^ 	
[13:52]	 	Dee (ciaran.laval): ooh a welcome forum or say hello 	
[13:52]	 	Marketer (amanda.linden): again, suspiria. warnings are not deleted, but the ones received during the first week don't count towards bans going forward. that applies for everyone. 	
[13:52]	 	 	
[13:53]	:	theres a number of lindens that say put policy requests on the jira, the jira lindens all say put it on the forums 	
[13:53]	 	a lot of new residents activities 	
[13:53]	 	Dee (ciaran.laval): yeah that has potential 	
[13:53]	:	on the forums mods say go to usergroups 	
[13:53]	 	Marketer (amanda.linden): that's interesting cummere, i'll look into that. 	
[13:53]	 	Marketer (amanda.linden): noted 	
[13:53]	 	ban with a warning issued in the first week is reversed right? 	
[13:53]	 	Marketer (amanda.linden): yeah, i'll make it clearer to folks internally on that. 	
[13:53]	 	Marketer (amanda.linden): sorry for run around. 	
[13:53]	:	we just need a place somewhere anywhere 	
[13:53]	 	Dee (ciaran.laval): Talk to the JJira folk and ask them how many jira entries get created that should be tickets or discussed in forums 	
[13:54]	 	Marketer (amanda.linden): no, going forward, all bans under consideration will only include warnings from the second week and beyond. 	
[13:54]	 	isn'tt for everyone 	
[13:54]	 	read about the NEWBIE or NEW RESIDENT group idea Kung Fu? 	
[13:54]	:	no.. what is said is that you owe your ban to something happening after that first week, Susp 	
[13:54]	 	Marketer (amanda.linden): i love that idea actually. 	
[13:54]	 	 	
[13:54]	 	Marketer (amanda.linden): i have something brewing on that--doing a lot more for newbies. 	
[13:54]	:	how can we take our suggestions and ideas from out meeting and set them inot task and solutions ? 	
[13:55]	 	forum / group seems like a good idea! 	
[13:55]	 	clarifying your revesal of statement 	
[13:55]	 	Marketer (amanda.linden): happy to get suggestions--i'm in ideating phase now. so bring 'em on. 	
[13:55]	:	our into 	
[13:55]	 	them posting in answers ..... but it is a small step from there to welcome them in the viable forum 	
[13:55]	 	Dee (ciaran.laval): I'd point you in the direction of an example of one but fear getting slapped, but other forums where the CEO posts have the new user area 	
[13:55]	:	i believe the statements have been very consistent Suspiria 	
[13:55]	:	indeed 	
[13:55]	 	 	
[13:55]	 	Marketer (amanda.linden): suspiria, i:) 	
[13:55]	 	last week it was amnesty for everyone, now it isn't 	
[13:56]	 	Marketer (amanda.linden): :) 	
[13:56]	 	Marketer (amanda.linden): have i been unclear? 	
[13:56]	:	how is it not for everyone? 	
[13:56]	 	dig out Amanda's exact words if you like 	
[13:56]	:	no you haven't , Amanda 	
[13:56]	:	the statement this week is the same as last week's 	
[13:56]	 	Marketer (amanda.linden): not sure how i can be clearer, but happy to guet suggestions fromt eh crowd. 	
[13:56]	 	is the 'gallow', next week the 'guillotine' ... matter of variation ^^ 	
[13:56]	:	suspira im not understanding what is so confusing? 	
[13:56]	:	laughs Wildcat 	
[13:56]	 	 	
[13:56]	 	Dee (ciaran.laval): Suspiria what happened in week one stays in week one 	
[13:56]	:	it has always been week one only 	
[13:56]	:	You (Lindens present) might consider it off topic, but there's an issue I want to bring up. The lack of posting any metrics as regards to Incident Reports is leading many to say nothing happens. 	
[13:57]	 	a warning issued in the first wek is given amnesty, how can it count toward a ban? 	
[13:57]	:	how are we doing on the front of making second life easier for users to use from their viewers 	
[13:57]	 	is gone, today is today, tomorrow is a mystery (misery) ^^ 	
[13:57]	:	I think that's a bad impression to put forward 	
[13:57]	:	if u had a warning in week 1 and ur name gets put up for a ban, ur warning for that week won`t be included in the decision...no matter who u are 	
[13:57]	:	Good point Lisa. 	
[13:57]	:	thats the point suspira ... it doesnt 	
[13:57]	:	you got banned for something that did not happen in the first week, Susp 	
[13:57]	 	said onlyu going forward 	
[13:57]	:	suspiria it doesn't 	
[13:57]	:	teddy, i swore blind i'll never use viewr 2, and i never will 	
[13:57]	:	and are we making any contracts with third party game companies ? 	
[13:57]	 	*very* good point. It affects the community a lot, even if it's not part of Community Tools. Actually, *because* it's not part of Community Tools. 	
[13:57]	 	past is NOT forgiven 	
[13:57]	:	only things post week one 	
[13:57]	:	a simple viewer 	
[13:57]	 	part 	
[13:58]	:	only in the first week *sigh* .. 	
[13:58]	:	ranks as one of the worst things lindne labs have done, imho, viewer 2, ontynes, scouts 	
[13:58]	:	week one warnings are ignore susp 	
[13:58]	:	wait if a first week doesnt count... 	
[13:58]	:	not deleted 	
[13:58]	:	suspiria the past is forgiven, it's just if you got banned after that first week, it's because of somethign that happened after that first week 	
[13:58]	 	Dee (ciaran.laval): Yeah Tyche's incident blotter hasn't been updated since December 	
[13:58]	:	but you get three warnings the second week you still get banned 	
[13:58]	:	unless you made yourself unclear and were banned within that first week? 	
[13:58]	 	week doesn't count bans given for those warnings should be reversed 	
[13:58]	:	To divert the concept of warnings/bans a bit .. when are they "forgiven" .. if they are forgiven at all? If they are not, wouldn't it be fair to delete them after a reasonable "aging" period? 	
[13:58]	:	oooh 	
[13:58]	:	i see now 	
[13:58]	 	says no 	
[13:59]	:	do you know why you got banned at all , Susp ? 	
[13:59]	:	what difference does it make if they are ignored anyway suspiria? 	
[13:59]	:	seems you're clueless about the occasion triggering it 	
[13:59]	:	for example can we set second life to open instantly in face book 	
[13:59]	 	is one warning of three can make a ban unnecessary 	
[13:59]	 	ban 	
[13:59]	:	Umm .. Wil? How about "unclear" instead? 	
[13:59]	 	Marketer (amanda.linden): ok, susupria, i think we've spent a good amount of time making sure that you understand, thanks to everyone who chimed in. :) 	
[13:59]	:	a ban that has already been served? 	
[14:00]	:	seems the same to me in her case , Darrius 	
[14:00]	 	Marketer (amanda.linden): this one went quick, huh?! 	
[14:00]	:	you can`t really undo that 	
[14:00]	 	Marketer (amanda.linden): and, we're at the end of our time! 	
[14:00]	 	 	
[14:00]	:	shes saying if the ban was issued before the decision to give an amnesty will it be stricken from the record or ... at least credit be given amanda? 	
[14:00]	 	understood favorites get special treatment 	
[14:00]	 	the meeting :) 	
[14:00]	 	coming everyone! 	
[14:00]	 	 	
[14:00]	 	great day everyone 	
[14:00]	 	time ... and it was a great time ^^ 	
[14:00]	 	Marketer (amanda.linden): thanks everyone! 	
[14:00]	:	or can we have a viewer which will work with netbook , ipad tablets and phones 	
[14:00]	 	Dee (ciaran.laval): Cheers guys and girls 	
 
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