Basic Questions and Answers for Volunteer Candidates

*This page will be a collaborative effort from Second Life Mentors to possibly help raise the bar on acceptance in the Second Life Volunteer Program. If enough input is gathered here this may become a good basic FAQ resource also.
Second Life Mentors: Please add basic questions and answers that you think a resident should already know, prior to acceptance into Second Life Volunteers. 
Questions that Mentor (Apprentice)should know go on the bottom portion of this page.
==Questions and Answers==
* You are a member of a group. How do you leave that group?
* How do you use group chat?
* How do you edit your appearance? Also how can you completely change outfits at once?
* How do you find an Event in SL?
* How do you "rebake" or solve other "ruthing" or appearance problems?
* What is lag?
* Where can you set your "home" location in SL?
* When a "griefer" attacks, do you:
*# run screaming and yelling and shooting?
*# round up people and explain how to deal with it?
*# IM Torley Linden to see if he has a tutorial video on it?
*# what's a griefer?
*# calmly file an AR and get on with your day.
* You are called to a sim where a resident is causing trouble e.g. rezzing objects all over the place, some other residents are distressed by it (at this point you do not know the nature of the sim or who owns it and have not yet had chance to check), do you:
*# Stride in there and demand that they stop "or else..."
*# Immediatly judge and issue a AR
*# Dial 911/999/112 down the Mentor channel saying "help, help, help"
*# Talk to the residents who are concerned and if possible the potential troublemaker to understand the situation and if the two parties cannot resolve the matter by talking about the issue together then remind the concerned party(s) how to file an AR
*# Walk striaght up to the person(s) who are upset and tell them to file an AR and explain how
* Given the location name "SLVEC" alone, what tools might you use to find it?
* How do you search for the items you are wearing currently?
* What is a HUD?
* Where have you helped people before?
* What is the difference between a prim and an object?
* What SL or RL skills do you feel you can bring to the Mentor/Volunteer group?
* How do you disable particles?
* What is a Linden?
* What is "orbiting" and when is it OK to orbit people?
* How do you find help and answers in Second Life?
* WHY do you want to be a Mentor/Volunteer?
* What is a SLURL and how do you create one?
* Do you need to do anything if you see a child avatar on the grid?
* Do you know and understand the Big Six - Community Standards??
* Have you carefully read the TOS?
* Do you know the function and possibilities of F1?
* How can you fly higher than 250 metres? 
* Clicking the danceball to stop dancing didn't work - how else can you stop any / all animations?
* How do you upgrade your account from basic to premium?
* What is the difference between No Copy and No Transfer on an item?
* Where can you do Orientation tutorials once you have left your first Orientation Island?
* If you have a basic account, can you own land? can you rent it?
* How do you clear your cache? 
* What are Picks? How can you view another resident's picks and why would you want to?
* If you see something cool, how can you look to see who made it? Why would you want to?
* What is the Knowledge Base and where is it?
* What is the SL Wiki and where is it?
* What are the SL Forums and where are they?
* What are ten awesome things to do in SL that don't require money?
* What can a newbie do to educate themselves about cool places to see and reputable merchants to shop with? (ie, checking picks and searching for blogs)
* How can a newbie protect themselves from scams? (ie, don't say YES when an object asks for access to your lindens, beware of BIAB, etc.)
* Where can a resident go to take classes in SL, and how can they find them in events?
* What would you do if you felt another resident was harassing you?
* Do you know how to file an AR?
* What is JIRA?
* What is the difference between Mainland and Private Islands?
* Where do you go to get up to the minute information about grid outages, current known issues and other important things? (blog)
* If you look at your friendslist you see four toggable icons for each friend. What do they do?
* How can you send an IM to more than one friend?
* What's the easiest way to protect yourself against objects being thrown or shot at you?
* What does CTRL-ALT-V do?
* How do you change your clothing without getting naked?
* If a URL is being said in public chat in the main window, how do you click on it to launch the web browser?
* Why some Residents look like animal characters, teddy bears or robots?
* How do you add a picture to your in-world profile?
* What are the two ways to give someone something from your inventory?
* How you can see highlight transparences?
* What show/hide CTRL-ALT-D in Menu?
* What utility does it have " copy SLURL to clipboard "? How can you use it in world?
* You have been added to the main Mentor Group, someone asks a question to the group e.g. Can a Mentor who is good with Apple Macs come to OI2 (and you on this occasion are one of those), do you:
*# reply in the main group channel (a conversation that will be heard by the other 3000+ mentors)
*# copy that persons name, use search, find that person and IM them direct
*# start a chat in the main group channel
* How you create a new notecard to write down a longer text and how you give this notecard to someone?
* How you can see if mature content is allowed at the place you are in?
* What means PG Area and what is allowed there.
* What is Teengrid and how someone can enter it?
* How you get Lindendollars?
* How can you see, if and how long an autoreturn is active. What means autoreturn?
* How can you see, if building or scripting is possible at the place you are in?
* How you can detect, if someone is a new resident?
* How you can see the owner of a prim and how you can edit prims from other residents?
* What is a callingcard for?
* What is to do, if you lost inventory?
==Questions and Answers Greeters Should Know==
*Greeter specific questions and answers go here
Basics
*What are the community standards and where can they be found?
*Where are the terms of service and where can they be found?
*What is the TAO of volunteers and where can it be found?
*If someone has a question that you can´t answer, where do you get help?
*A resident only speaks barbarian and you only know some typonese. How can you help the resident and find a greeter that also speaks barbarian?
Social interaction
*How can I make a new resident talk to me?
*How do I make friends?
*How can I send private messages?
*How do I join a group?
*How can I talk to a group?
Finding places
*I´m looking for a place where I can meet other barbarians, how can I find it?
*How can I find interesting places in Second Life?
*Are there popular places where I can meet other residents?
*If I need help later, where can I go?
The purpose
*If Second Life isn´t a game, what is it then?
*Now that I know how to move, where should I go from here?
I need help
*This new resident keeps bumping into you / swearing / littering objects...
**Why shouldn't you organize some greeters neighbourhood watch to show him the borders?
**How does the abuse report work again?
**Does it make sense to IM the governance team until they find some time to come over?
**Is it possible that the resident needs help or a nice word and the conflict might be gone?
*There is that resident with a weird computer setup. Somehow after a few minutes he crashes and therefor he is really frustrated. Where could he find someone to give him the support needed?
*You have a good time with a nice resident. Unfortunately he tells you his age and you detect that he is a minor. What choices do you have?
==Related Topics==
*Mentoring Basics Class Concept