Community Tools User Group/17-Mar-2011

Category:Community Tools User Group
== Transcript ==
[13:02]	 	ã‹¡
[13:02]	 	has pinged you.
[13:02]	 	
[13:02]	:	hey Jeremy!
[13:02]	 	has pinged you.
[13:02]	:	Hi all!
[13:02]	:	/me doesnt envy whoever goes through rods twitter and LL email
[13:02]	:	hi jeremy
[13:02]	 	has pinged you.
[13:02]	:	Hi Jeremy
[13:02]	 	has pinged you.
[13:02]	 	
[13:02]	 	has pinged you.
[13:02]	:	h jeremy
[13:02]	 	has pinged you.
[13:02]	:	sorry, i was finishing up a notecard froma project i was working on, and yes, also lindens needed to get this done! :D
[13:02]	:	hi jermey and raymond
[13:03]	:	Hi Cummere
[13:03]	 	you get your chucks from?
[13:03]	:	raymond ive noticed you been doing some more tweaks on the community site... technical wise, its running decent now... ty
[13:03]	:	Agreed, Cummere
[13:03]	 	
[13:04]	:	My chucks! Oh my its been so long I dont remember, but I can dig it up
[13:04]	:	Peewee, I think it'sn the first time we see inworld :)
[13:04]	:	wtg on adding the mainland forum, that was a really fast response :)
[13:04]	:	just sended a notecard of my project
[13:04]	 	accidentally stumble over a landmark :)
[13:04]	:	yes Irene :)
[13:04]	:	Ya, peewee. Very glad to see it
[13:05]	:	u2...as pretty as I imagined u :D
[13:05]	:	/me still wants some stiky topics in there
[13:05]	:	Shall we get started?
[13:05]	 	
[13:05]	:	Coolio
[13:05]	:	might be nice to have a few lindens in as well for this. interview as well :p
[13:05]	:	ok raymond
[13:05]	:	please. we have a full agenda
[13:05]	:	Ok, so Amanda is unable to make the meeting today
[13:05]	 	(arawn.spitteler): Quite a turnout today, and without Torley?
[13:05]	:	She should be back next week
[13:06]	:	/me scared her away
[13:06]	:	I can get us started with some updates on the Community site
[13:06]	:	torley couldnt make it, he found a watermelon on his way here :p
[13:06]	 	
[13:06]	:	lol youri
[13:06]	:	We have added a few new sub-forums based on your suggestions
[13:06]	:	Mainland
[13:06]	:	Art and Photography
[13:06]	:	hi rand :)
[13:06]	 	
[13:06]	:	hey rand :)
[13:07]	:	hey rand
[13:07]	 	
[13:07]	:	And there was much rejoicing
[13:07]	:	Hey Rand
[13:07]	:	We also made all the link colors green in the body of Forums, Blogs, Answers and KB
[13:07]	 	see!
[13:07]	 	the green links
[13:07]	:	Applause for the green links :)
[13:07]	:	/me cheers wildly for links that don't look like normal bold text.
[13:07]	:	There are some light gray fonts that I would like to get updated throughout the site as well
[13:07]	:	/me claps
[13:07]	:	As I mentioned a couple ago (before we started), I would love to see a sticky topic or two in there, for specific parts of the mainland. Nova Albion, Bay City. Nautilus City. Maybe Blake Sea and Snowlands. Dunno
[13:07]	:	make them a bit darker gray
[13:08]	:	raymond i think you should employ the watermelon colour scheme forthose
[13:08]	:	In there: Mainland board
[13:08]	 	
[13:08]	:	raymond could you just allow them to be user controlled?
[13:08]	:	cummere - the links?
[13:08]	:	links and fonts please
[13:08]	:	for accessibility needs
[13:09]	 	look into some sticky threads for that area
[13:09]	:	I can look into. I dont know if there is a way to do that on the new platform. But, I can check
[13:09]	:	thank you raymond.
[13:09]	:	The other thing we have been focused on is Spam
[13:09]	 	
[13:09]	:	good thing to focus on
[13:09]	 	all the L$ scam sites :(
[13:09]	:	personally I ignore it rather than focus hehe
[13:09]	:	Yep! We made some adjustments on the backend
[13:09]	:	why that roben?
[13:09]	:	its not that im not appreciative of what youve done... its just its still very hard for some people to see them (people with color blindness or contrast deficiencies)
[13:10]	 	
[13:10]	:	So, you should see less spam now in the system. But, we are continually working on it
[13:10]	:	the weekend will be the test
[13:10]	 	
[13:10]	:	Ya, 'specially Sundays, it seems
[13:11]	:	yep, agreed
[13:11]	 	we are in good shape though
[13:11]	 	watch and see
[13:11]	:	Does a very large signature with their store logo and information qualify as spam?
[13:11]	 	last weekend there was no spam already
[13:11]	:	you can never totally eliminate it
[13:11]	:	but youve made great strides
[13:11]	:	umm there was plenty of spam last weekend
[13:11]	:	Lisa - I think the bigger issue is the L$ sales spammers
[13:11]	:	Yeah, the spammer attacked quite a bit last weekend - but that was before the backend changes were made
[13:11]	:	nods, nods, just curious what the opinon is here
[13:12]	:	I think that qualifies as advertising lisa
[13:12]	 	OK to have a signature line with a link to your Second Life profile or information about your Second Life business.
[13:12]	:	Thanks Lexie :)
[13:12]	:	I am also working on getting Replies to indicate who you are replying to
[13:12]	:	lexie someone needs to tell the mods that please ><
[13:13]	 	make sure they know Cummere
[13:13]	:	I am hoping to queue that up for development next week
[13:13]	:	quotes in answers was that raymond?
[13:13]	:	Peewee - not sure I understand
[13:13]	:	in answers you can only reply to OP
[13:14]	:	so is only one u can quote
[13:14]	:	The functionalilty will be similar to what is on the Adult Swim community site
[13:14]	:	Adult Swim?
[13:14]	:	meh
[13:14]	:	or sim
[13:14]	:	I think this change will be applied to the Forums only. But, I can check about Answers
[13:15]	:	ty
[13:15]	:	Venus - Adult Swim. Another website's boards
[13:15]	 	be different
[13:15]	:	ok thank you
[13:15]	:	it would be useful to have those changes on answers too
[13:15]	:	if it's going to be like Adult Swim, does that mean we can reques a Robot Chicken forum?
[13:15]	 	shows much more clearly who is replying to who
[13:15]	 	
[13:15]	:	(Adult Swim being a programming block on Cartoon Network on Cable television)
[13:15]	 	it makes sense in Answers to only be able to reply to the question
[13:15]	:	though.... ive quit trying to give them....
[13:15]	 	
[13:15]	 	no Forums :)
[13:15]	:	lexie cartoon on adult swim :)
[13:15]	 	
[13:16]	:	answers is quite confusing in general with the comments thing & OPs can`t repost except comments where they can`t post pics
[13:16]	:	yeah
[13:16]	:	he format of SL Answers is a no sense for Q&A IN SECOND LIFE
[13:16]	 	update the original post though. But I understand what you mean.
[13:16]	:	and whats up with getting warnins about having people contact us in world to try and figure out whats going on
[13:17]	:	correct lexie..they don`t seem to spot the edit either lol
[13:17]	:	edit doesnt always show up
[13:17]	 	PeeWee
[13:17]	:	thats why
[13:17]	:	one got a friend to post a pic for her today
[13:18]	 	look at the agenda so we get all of those items covered
[13:18]	:	but yeah ability for everyone to post pics in the q/a would be great
[13:18]	:	Are there any other technical issues you are running into with the Community?
[13:18]	:	picture limits
[13:18]	:	yes
[13:18]	 	are 500 now
[13:18]	:	it seems that the most recent post date is not 'real'
[13:18]	:	too low lexie
[13:18]	:	ok. I believe the picture limit is 500 currently
[13:19]	 	on the agenda is just a reminder. Maybe someone can POKE!!!! somone from the web team about it?
[13:19]	:	would LOVE if new posts bumped threads
[13:19]	 	Torben
[13:19]	 	
[13:19]	:	Thanks for the heads up on that Torben
[13:20]	 	date is not real Venus? Explain pls?
[13:20]	:	Latest Post date/time stamp is not real
[13:20]	:	look under a subforum
[13:20]	:	and the thread will have date/time stamp of the OP
[13:20]	:	not the Latest
[13:20]	 	
[13:20]	:	yeps
[13:20]	:	I agree with Venus and Peewee
[13:21]	:	Ya. Found that confusing as well
[13:21]	 	it is due to the layout. I am not sure if we can change that or not.
[13:21]	:	ok, we can look into
[13:21]	:	humm then change what it is called..not latest..original? lol
[13:22]	 	point
[13:22]	 	check it
[13:22]	:	thankyou
[13:22]	:	whoopsy, chasjed
[13:22]	:	crashed*
[13:22]	 	asked about Community Translation Guidelines
[13:23]	:	Yes :)
[13:23]	 	we are still in process on figuring that out.
[13:23]	:	:(
[13:23]	 	
[13:23]	 	that issue
[13:23]	 	
[13:23]	:	How can a resident follow a rule he/she dont understand? :)
[13:23]	 	set up a new UG: https://wiki.secondlife.com/wiki/Community_Translation_User_Group
[13:23]	 	efforts
[13:23]	:	Thans Rand, great notice :)
[13:24]	 	that they should be translated... I just don' t know when that will happen
[13:24]	:	The forgoten CT group :)
[13:24]	:	Irene - we will look into
[13:24]	 	
[13:24]	:	OH, thanks Lindens :)
[13:24]	 	reasons, we must handle the translation in house, so Noelle will have to address it
[13:24]	:	Irene at the risk of being booted, I found that making posts in german seems to solve that issue
[13:24]	:	>.>
[13:24]	 	Irene ! Just has been quiet.
[13:24]	 	
[13:24]	:	I don`t know how possible this is or if the mods read every post, but would it help if we had a report button on answers that we could use to draw attention to a linden of a trend of questions that would imply a new bug emerging...such as all the recent posts about alt accounts not being able to login into the marketplace?
[13:24]	:	LOL Kisses from Spain Lexie XD
[13:24]	 	
[13:25]	 	some agenda questions about Moderation..
[13:25]	:	yes
[13:25]	:	moderation... :(
[13:25]	:	moderation is making the forum unuseable
[13:25]	:	May I give the Lindens a suggestion for next time?
[13:25]	 	say that we are working on clarifying things
[13:26]	:	i understand that the mods look at context before acting
[13:26]	:	something like the report for abuse button, but more for report for investigation
[13:26]	:	seems recent events -- well, they are acting without context or reason? dare i say
[13:26]	:	jsut recently venus?
[13:26]	:	Could it be better to give at least a headsup what is going on so the translator teams (or any volunteer team) knows whats going on?
[13:26]	:	*coughs
[13:26]	 	following the guidelines we give them. We will continue to work on the guidelines!
[13:27]	:	lexie then they take the guidelines too literally
[13:27]	 	up about what specifically?
[13:27]	:	It is the first time in my more than four years in SL that I'm moderating and braking myself writing in the forums ... not knowing what I have to moderate or restrain
[13:27]	:	that is good to hear, Lexie, and you were responsive to the last thread that was yanked for naming names???
[13:27]	 	matter of finding the balance. As is true for any new system or process right?
[13:28]	 	thread is back up ã‹¡
[13:28]	:	I understand, Lexie. If the mod in question had moved that thread to Off or just locked for review..better than yanking entirely..and, yes I see it is up again TY
[13:28]	:	We are still working with them to find the right balance
[13:28]	:	Lexie posts are gettingpulled simply cause the mod or their friends dont like people or the subject
[13:28]	:	What about the problem of link anothers froums/blogs NO COMMERCIAL? There are post removed only for link that forums. (for example mi spanish forum LOL)
[13:28]	 	is not accurate
[13:29]	:	Lexie ive sent amanda examples of that
[13:29]	:	Rand: well, as Irene already mentioned, it has been a long time since we even had any word of any Linden about the translations. Not even a word about why the long time no word or whats going on. a lot left in thinking the team was obsolete (also thanks to the added Google translation feat on the chat)
[13:29]	 	are following the guidelines we gave them.
[13:29]	:	/me shakes head
[13:29]	:	A lot of translators felt left in the cold and not appriciated by LL due to that all.
[13:29]	:	my roommate had a post taken down simply cause she said she didnt feel safe on the new forums
[13:29]	 	your point. That was a definitely not a good way to handle things.
[13:30]	:	Content is what makes the forums. And I know that you understand that. We do not want them to become dry and brittle. We are trying to inject some life and fun into them.
[13:30]	:	Totally agree with Youri.
[13:30]	:	:)
[13:30]	:	EÂ¡We are tlaging about two issues at the same tieme :)
[13:30]	 	Venus. The forums can be fun too and should be!
[13:30]	:	What about the problem of link anothers froums/blogs NO COMMERCIAL? There are post removed only for link that forums.
[13:31]	:	for that matter, what will happen with the translator island? will it still be there or do a few of us need to find a new 'home' to login and out?
[13:31]	 	the translator topic finish so this isnt so confusing)
[13:31]	:	OK :)
[13:31]	:	(sorry, can't type that fast atm :p )
[13:32]	 	Rand
[13:32]	 	
[13:32]	 	Rand :)
[13:32]	:	No kudos for Rand :( LOL
[13:32]	:	whcih viewer you running rand?
[13:32]	:	Phoenix LOL
[13:32]	 	dropped the ball on communication there...
[13:32]	:	/me hands Rand some glitter glue and scotch tape, in the hopes he'll be able to stay on longer
[13:32]	 	not heard about any changes for that island
[13:32]	:	lol loaded quex
[13:32]	:	( having the cat of a friend here for a while and its pretty much trying to sleep on my keyboard)
[13:32]	 	definitely DO value community translators, and now that Noelle is back, we are going to restart that effort
[13:32]	 	group meeting is held on Localization Island
[13:33]	 	seems to stay for a while
[13:33]	:	youri i hear you on that one as i also have been known to chat around a cat
[13:33]	:	God hears you Rand :)
[13:33]	:	good to hear :)
[13:33]	 	be joining that UG from time to time as well
[13:33]	 	too
[13:33]	 	
[13:33]	 	
[13:33]	:	Kudos for Rand :)
[13:34]	:	Well, kudos for Lexie, buf...
[13:34]	:	it looks like ill be the only Dutch translator again, the rest seemed to skip off
[13:34]	 	Youri, itÂ´s the same with german
[13:34]	:	lol
[13:34]	 	build a dutch/german neighbourhood :)
[13:34]	:	i guess with more languages now
[13:34]	:	I cna help -some- with german
[13:34]	:	But sometimes there are "Lindens translations" in the new versions... with very funny translations LOL
[13:35]	:	but its been a long time since ive spoken/written it frequently
[13:35]	 	
[13:35]	 	do it!
[13:35]	:	It's true :)
[13:35]	:	Irene - do you have examples?
[13:35]	 	worse than what the translation agenciy delivers
[13:35]	:	worse, typical US sayings that are VERY hard to figure out :p
[13:35]	:	haha
[13:35]	:	I know some dutch people that speak good english if you want to recruit some help Youri :)
[13:35]	 	
[13:35]	:	Irene can't be as bas as the Google translator built into the client (Look at my horse, my horse is amazing)
[13:35]	:	Yes Raimond, for example in the web profile "CompleciÃ³n del perfil". CompleciÃ³n????
[13:35]	:	And thera re more examples :)
[13:35]	 	send us specific examples if you can
[13:36]	:	could always look into that peewee :D
[13:36]	 	several examples on the jira
[13:36]	 	
[13:36]	 	them at hand right now)
[13:36]	:	/me facepaws
[13:36]	 	be the translation of machine translated
[13:36]	:	Ok Rand, anoted. To you? In any case, there is a specific JIRA for spanish revie... forgotten from 6 months.
[13:36]	:	Thanks Irene
[13:36]	 	forgotten Irene :)
[13:37]	:	Youri, I make a special effort to avoid English-specific jargon when I can. It's a good practice for all technical writing, especially when it will be translated. Sometimes it creeps in, anyhow :-)
[13:37]	:	LOL, yes, Torben is worhing on it :)
[13:37]	:	working*
[13:37]	 	is working on truncations with Eli :)
[13:37]	:	hahahahaha
[13:37]	:	someone asked in feedback about posts in the wrong places, is there a way to give back the option for posters to move their own threads like we had on the old forum?...save the mods a job
[13:37]	:	lol, thabnks jeremy, appriciated, else we may be trying to figure out wth you guys are talking about yet again :p
[13:37]	 	has pinged you.
[13:37]	 	guess thatÂ´s all topics for next thursday :)
[13:38]	:	I wil wirte the agenda :)
[13:38]	:	write* (I have cat)
[13:38]	:	:)
[13:38]	:	dont feel bad youri sometimes even the native english snowstorm devs cant figure out what some of this stuff is saying >.>
[13:38]	:	Peewee - good suggestion. I am not sure if this is possible on the new platform, but I can look into
[13:38]	:	ty raymond
[13:38]	:	reposting: What about the problem of link anothers froums/blogs NO COMMERCIAL? There are post removed only for link that forums
[13:39]	 	is crystal clear already... no more baby breaks for Noelle :)
[13:39]	:	LOL
[13:39]	:	raymond should be able to ive seen other lithium platforms have that option... just may take some hacking
[13:39]	:	ok, good to know
[13:39]	 	question for Amanda next week ok?
[13:39]	:	are we on to the next topic again?
[13:39]	:	OK, no dudos for Amanda, Amanda has no rank :)
[13:39]	 	(arawn.spitteler): /me couldn't understand Muni's question
[13:39]	:	i think moderation stuff needs amanda here
[13:40]	:	and maybe a full meeting devoted only to it
[13:40]	:	I think Lexie can take things to Amanda, no?
[13:40]	:	Arawn, see the Guidelines of the new forums :)
[13:40]	:	dudos?....is that doodies lol
[13:40]	:	Yeah, moderation is a hot topic, but it is probably best to discuss it when Amanda is back
[13:40]	:	Sounds good, Cummere
[13:40]	 	(arawn.spitteler): URL?? I don't happen to be on Viewer Two, so I might be able to look
[13:40]	:	dudos? That thing in the back of the throad?
[13:40]	 	again Rand, now stop using that third party viewer
[13:41]	 	moderation when Amanda can attend
[13:41]	 	todos estoy buscando a un amigo
[13:41]	:	well, it would be nice to avoid threads yanked please.
[13:41]	:	haha
[13:41]	 	ayuda??
[13:41]	:	Arawn, the link is in the forums :)
[13:41]	:	put them in Off or lock them for review
[13:41]	 	also a comment on the agenda about: Issues finding support tickets... especially if premium member
[13:41]	:	yes
[13:41]	:	I'll talk to alfonso...
[13:41]	:	i put that on there
[13:41]	:	Alfonso?
[13:42]	:	Those are a bit hidden now, no Cummere?
[13:42]	:	its good to point people to answers and kb first, but premium members are getting annoyed.... at least some fo them
[13:42]	:	Lexie, would you recommend that threads such as the one involving you (with humor) should go into Off ?
[13:42]	:	esepcially when we see the big links conseigrge has
[13:42]	 	so
[13:42]	:	and wehn support chat assumes we have those big links too
[13:42]	:	OK thank you.
[13:42]	:	can we PLEASE have a similar panel for premium members?
[13:42]	 	still a link but its not in the same place
[13:43]	:	no its tiny and burried uner contact us
[13:43]	:	Exact, tiny and burried
[13:43]	:	which tbh no one thinks to look at because they think its contacting the web admin team
[13:43]	:	It was... midly annoying.. to have to dig for that the other day, while filing a ticket.
[13:43]	:	many of us pay for premium memberships for live support
[13:43]	:	that should be top level
[13:44]	:	Cummere - the Live Chat link?
[13:44]	:	live chat and support tickets both
[13:44]	:	Submit ticket, ticket history, etc.
[13:44]	:	and live chat thinks we all have concerige style links
[13:44]	:	and do not understand why we cant find stuff
[13:44]	 	always send people that need to submit a ticket to this url: https://support.secondlife.com/contact-support/
[13:44]	:	To find the Live Chat link it's similar to a Hunt.
[13:44]	:	lol Irene
[13:44]	 	(arawn.spitteler): Premium should have its privileges, or you'll have customers renting from Island Holders
[13:45]	:	do premium not have that panel like consierge?
[13:45]	:	if i have to keep digging all the time im gonna cancel 3 of my 4 premium accounts
[13:45]	:	no peewee we dont
[13:45]	:	and honestly... we should
[13:45]	:	oooh *feels speshul now* :D
[13:45]	:	Agree Cummere (and I'm Concierge)
[13:46]	 	the feedback on that ticket location issue. No answer for you right now on it but let the team look it over.
[13:46]	:	no wonder I was confusing premium members sending them there
[13:46]	:	Any other topics to discuss?
[13:46]	:	peewee conceirge custoemrs and live support customers and even lindens all think we have that
[13:46]	:	youre not the only one:)
[13:46]	:	whew
[13:47]	 	questions from me for today :)
[13:47]	:	/me already nagged
[13:47]	 	all the thoughts and feedback. It helps!
[13:47]	:	id be willing to work with rand or raymond or whoever to come up with design ideas
[13:47]	:	completely trival question...why do 2 ranks have blue skittleman icons?...can we have more colour variety? lol
[13:48]	 	just want to let folks know about our ongoing effort tomove the KB to the new platform: https://wiki.secondlife.com/wiki/Knowledge_Base_Migration_to_Community_Platform
[13:48]	 	any suggestions on the talk page there
[13:48]	:	Lexie, I appreciate your responsiveness to mod issues. Let's keep at it.
[13:48]	:	I hope the KB gets frequent flyer miles
[13:48]	:	Peewee - that was how they were designed, but perhaps we can update some colors
[13:49]	:	yay thanks
[13:49]	 	again next week!
[13:49]	 	is not my day...keep crashing!
[13:49]	:	Lexie's gone critical! Oour seawater on her!
[13:49]	 	update the german wiki start page?
[13:49]	:	'slightly inappropriate' can be taken so many ways
[13:49]	 	
[13:49]	 	any love in ages
[13:49]	:	/me nails rand to the ground so he doesn't crash again
[13:49]	 	- to link to the new URL
[13:49]	 	
[13:49]	:	really appreciate the job you guys are doing, especially how fast some of the suggestions get actioned..I think its awesome :)
[13:49]	 	
[13:50]	:	Agreed, peewee. Very happy to see the mainland board pop up so quickly
[13:50]	 	
[13:50]	 	
[13:50]	:	Great discussion today and great suggestions!
[13:50]	 	figure out how to type an umlaut :-)
[13:50]	 	all your input!
[13:50]	:	Ãœ
[13:50]	 	Rand, even Simone had a hard time at the beginning... itÂ´s those keyboards...
[13:50]	 	(arawn.spitteler): /me tastes his dank scone: danke Schoen tastes so much better.
[13:50]	:	Have a spare
[13:50]	 	
[13:51]	 	
[13:51]	 	all next week!
[13:51]	:	thanks again guys :)
[13:51]	 	
[13:51]	 	
[13:51]	:	good meeting...ty all :)
[13:51]	 	
[13:51]	:	Thanks All!!!!!
[13:51]	:	Please, review the CS page: http://secondlife.com/corporate/cs.php The link to "Maturity Definition" is bronken.
[13:51]	:	thanks ã‹¡
[13:51]	 	great day/night ã‹¡
[13:51]	:	Bye Bye!!
[13:51]	:	Thre is a JIRA about that... I cannot find it :)
[13:51]	 	(arawn.spitteler): I've heard they're eliminating the Umlaut
[13:51]	 	now
 
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