У SOV написано  http://www.selloffvacations.com/About-Us/Terms-Conditions.asp•k) the Tour Operators/Airlines named in any invoices are independent parties over which we have no direct or indirect control. We are not responsible for their acts or omissions Тогда надо в  Canadian Transportation Agency  открыть кеис http://www.otc-cta.gc.ca/eng/how-file-air-travel-complaint