смотрите на сайте производителя  http://www.bosch-home.com/ru/%D0%BA%D1%80%D1%83%D0%BF%D0%BD%D0%B0%D1%8F-%D0%B1%D1%8B%D1%82%D0%BE%D0%B2%D0%B0%D1%8F-%D1%82%D0%B5%D1%85%D0%BD%D0%B8%D0%BA%D0%B0/%D0%BF%D0%BE%D1%81%D1%83%D0%B4%D0%BE%D0%BC%D0%BE%D0%B5%D1%87%D0%BD%D1%8B%D0%B5-%D0%BC%D0%B0%D1%88%D0%B8%D0%BD%D1%8B/%D0%B2%D1%81%D1%82%D1%80%D0%B0%D0%B8%D0%B2%D0%B0%D0%B5%D0%BC%D1%8B%D0%B5-%D0%BF%D0%BE%D1%81%D1%83%D0%B4%D0%BE%D0%BC%D0%BE%D0%B5%D1%87%D0%BD%D1%8B%D0%B5-%D0%BC%D0%B0%D1%88%D0%B8%D0%BD%D1%8B/%D1%88%D0%B8%D1%80%D0%B8%D0%BD%D0%BE%D0%B9-45-%D1%81%D0%BC/SPV53M00RU.html?source=browse там всё четко прописано. Жалобы наверняка покупные электролюксом или горенье.....