Offering 10 years of steady experience in Costumer Service utilizing customer relations skills.  Strong interpersonal, organizational, and time management skills with the ability to maintain poise under various conditions.  Excellent listening skills with the aptitude to analyze situations, propose creative solutions, and develop good rapport with clients. Outstanding writing skills. Thorough knowledge of computers (Windows, MS Office and Internet).  Trilingual (Russian/Ukrainian/English).  Experience08/10 – 06/11              ConsultingGroup                                               Queens, NY  Office Administrator/Costumer ServiceResponsible for the office management, including operating multi-line phone system, ordering supplies, processing of paperwork, filing, copying, sorting and distributing mail, handling bookkeeping for company i.e. small business and tax preparation, etc.  Maintained clients’ record and updated charts. Handled and directed all incoming faxes, correspondences, and packages. Performing other consulting and office administration related duties as assigned.   12/09 - 07/10             Food Express.inc                                                                        New York, NY Sales Assistant/CashierWorked at the cashier register. Ordered and monitored inventory of supplies. Operated store equipment. Hosted and serviced clients. Performed other duties as assigned.  01/08 - 09/09             7-Eleven Store                                                           Paramus, NJSales Assistant/Clerical Aid/CashierWorked at the cashier register. Ordered and monitored inventory of supplies. Operated office and store equipment. Performed other duties as assigned.  08/06 - 09/07                        Atlantic Properties Realty                                        Clifton, NJ Office Assistant/Receptionist Prepared weekly company accounts and reports. Ordered and monitored inventory of supplies, ensure accuracy in billing and record keeping. Prepared daily and weekly sales reports for presentation to management. Created highly effective organizational and filing system. Operated office equipment: fax machines, copiers, phone systems, computers for spreadsheet, word processing, database management.07/00 - 10/04             Raifaizen Bank Aval                                                   Kryvyi Rih, Ukraine   Account Manager /Customer Service Answered customers' questions, and explained available services such as deposit accounts, bonds, and securities. Compiled information about new accounts, enter account information into computers, filed related forms. Referred customers to appropriate bank personnel. Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes. Obtained credit records from reporting agencies. Collected and recorded customer deposits and fees, and issued receipts using computers. Executed wire transfers of funds.