Вот их ответ: You are concerned that you haven't received your train tickets.If you haven't received them before your departure, all you need to do is:- purchase new train tickets at SNCF shop in Milano.- ask the ticket collector to stamp the tickets you have bought.- complete the form available at French stations or send your refund request to the Tgv-Europe After Sales Service:TGV-europe.comCustomer Services BP 10012B-1060 Brussels 6BELGIUMYou must include the following with your refund request: - your original tickets- your full name, address and telephone number.