Dear AlexandraThank you for taking the time to e-mail us.I am very sorry that you have not received your order.I have looked into this and can see that your order has been shipped in 2 parcels.  These are in transit with FedEx and will reach you by October 13th.I am very sorry for the inconvenience caused.Просто извиняются и объясняют, что не отослали мою посылку и еще одну  Обещают, что 13-го посылка будет у меня