Dear All,I placed the order number XXX (номер Вашего заказа) on July_____ (дата заказа). I received confirmation from my mobile bank that the money for my order in the amount of ___ pounds (стоимость заказа, скока конкретно с Вас сняли) were written off twice, on July 8, 2010 and on July 13, 2010. Please let me know what has happened and return extracharge back to my card.Thank you for your prompt action and support.Regards,______ (Ваше имя)Ну что-то типа того. Может, кто поправит.