Вот,что ответили: Dear Customer. Thank you for your e-mail, it has now been forwarded to our customer service team.  We promise to respond to you within 24 hours. However please note, if your query is about an order you have recently placed with us, please allow up to 4 working days (unless otherwise stated) for your order to arrive.   If you have not received your order within the specified time please feel free to contact us again and we will  resolve your query.  To track you order online, please click here. Kind Regards Mothercare Customer Service Team.