образец претензии https://ruzpp.ru/poleznaya-informaciya/obrazci-pretenzii/obrazec-pretenzii-na-vozvrat-tovara-nenadlezhashego-kachestva#:~:text=%C2%AB___%C2%BB_________202_%20%D0%B3%D0%BE%D0%B4%D0%B0%20%D1%8F%20%D0%BF%D1%80%D0%B8%D0%BE%D0%B1%D1%80%D0%B5%D0%BB,_______%20(%D0%BF%D0%B5%D1%80%D0%B5%D1%87%D0%B5%D0%BD%D1%8C%2C%20%D0%BE%D0%BF%D0%B8%D1%81%D0%B0%D0%BD%D0%B8%D0%B5).