Complain about the situation

You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open late at night. Write a letter to the governor of the University. In your letter,
Complain about the situation
Say why this is a problem
And propose ways to reduce the noise
Dear Mr Smith,
I am writing regarding the amount of noise coming from the new canteen which has just opened near my University residence. Although I am pleased that we have this facility, the restaurant remains open up to midnight each night, and as a result there is considerable talking, shouting and the sound of motorbikes continuing until about 12.30 each night.
This causes me and my neighbors in the residence a serious problem, because at that time we are either trying to sleep, or in some cases trying to study in our bedrooms. In both cases, the noise and commotion disturbs us, making us tired in the mornings or affecting the progress of our studies. I am sure you will appreciate that this is a very worrying situation for us all.
I would like to suggest that the campus authorities restrict the canteen’s opening to 11pm at the latest on weekdays, leaving it at midnight during the weekend. I propose that we also put up some signs reminding users to be considerate and to keep their noise to an absolute minimum. These are simple steps which would make us all very grateful indeed.
Thank you for your attention to this important matter.
Kind Regards,
Claudia Maggioni
You are living in a city in a foreign country, and a friend from your home country is soon coming to visit you for several days. Write an email to your friend,
Asking him or her to bring some things from home which you need
Saying why you need them
Making arrangements to meet
Dear Peter,
I’m so glad that you’re coming to Montreal next week, as it seems ages since we last saw each other. I hope your family and girlfriend are all well. I actually have a favour to ask you, and I hope you don’t mind. The fact is that I need a few things from my parents’ house, and I’d be so grateful if you could bring them along in your suitcase.
The first thing is the book of maths calculations which I had at high school – don’t worry, it’s only a small book. I need this because it has all the material I studied for my exams, and I can’t get another copy here in any of the bookshops or on the Internet. The second thing is a packet of those biscuits from the bakery in my old street. I’ve told everyone here how delicious they are, and my new friends are very keen to try them!
I do hope that is manageable for you, as it won’t take up much space at all. In the meantime, I’m very excited about seeing you again at the airport on Monday at midday. I’ll be in the arrivals hall, wearing my blue jacket.
I can’t wait to see you then.
All the best,
Simon
You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company,
Complaining about this
Giving your reasons
Asking for the bill to be changed
Dear Sir or Madam,
I have been a satisfied customer for several years, but I am writing regarding the cell phone bill I received on 17th March 2015, which includes a total of $900 for international call charges. In fact, these charges are completely unjustified, for the following reason.
At no time have I used this phone to make international calls, either to my home country or to any other country. I used the phone purely for local calls and for calls to government departments in London, which are national calls. I have checked my call summary, and there is no record of any international connections. As you see, there is no possible reason for me to be charged for international calls, and this is easily confirmed by my phone records.
I therefore request that you withdraw these charges and change my bill accordingly. I also ask you to confirm to me in writing that this has been actioned, by sending a copy of the revised bill to me at this address.
I look forward to receiving your confirmation that all is in order.
Kind Regards,
Mandeep Singh
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