Mohawk valley community college

Prepared by: R.C. Decker
Spring, 2009
MOHAWK VALLEY COMMUNITY COLLEGE
UTICA-ROME, NY
ENGINEERING TECHNOLOGIES AND THE TRADES DEPARTMENT
COURSE OUTLINE
CATALOG DESCRIPTION:
ET272 Digital Computer Systems (Verizon) C-3, P-2, Cr-4
In this course, introduces personal computer hardware and software with a focus on installation. PCs are connected to a network and printers and peripheral devices and set up. The course covers management, support, configuration, and customization of computers running Windows operating systems. Computer maintenance and troubleshooting fundamentals are introduced. This course is restricted to Verizon NextStep students.
Prerequisites: IS101 Computer Applications and Concepts 1 or
IS100 Introduction to Computer Applications & Concepts
ET180 Digital Computer Fundamentals
Co-Requisite MA119 Technical Algebra and Trigonometry 2
II. MATERIALS:
Texts: A+ Guide to Managing and Maintaining Your PC, by Jean Andrews,
Thomson Course Technology
MCDST Guide to Supporting Users and Troubleshooting Microsoft Windows Applications on a Microsoft Windows XP Operating System, by Ron Carswell, Thomson Course Technology
Lab Manual: A+ Lab Manual for Guide to Managing and Maintaining your PC, by Jean Andrews, Thomson Course Technology
Lab Manual for MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System,
By Jill Batistick, Thomson Course Technology
STUDENT LEARNING OUTCOMES:
The student will be able to:
To save and retrieve files
As an analytical tool
To log onto Blackboard and download and upload files
To simulate a simple DC or logic circuit using a software application
Identify the advantages and disadvantages of different operating systems
Describe the installation of hardware components
Install an operating system on a personal computer
Explain and use different troubleshooting tools and utility software
Analyze and compare desktop, notebook, tablet, PDA and other handheld
computing devices
List different types of printers and demonstrate how to set up a printer
Demonstrate a basic understanding of networks
Show how to manage and support Windows security, registry and recovery
Demonstrate how to customize a PC for individual users
Explain how to work with computer support services
In addition to these objectives, students will do the following:
Given a supplemental assignment or an activity assignment, develop a technical report, using a computer, in one of the areas described in the items above.
Use the library, Internet, nd other sources to collect supplemental information to write a technical report which includes an introduction, main body, summary.
Develop a formal laboratory report including objectives, theory, procedures, equipment, schematics, calculated/measured data, and conclusion.
Given the specifications for a hardware project, students shall:
Work productively as a team, practicing project leadership, interpersonal skills, and conflict resolution.
Practice problem solving via the planning and organizing of the project
Obtain materials needed for the project and construct the unit
Test the unit to project specifications and create necessary documentation
Assess the overall quality of the teamwork and of the project
Demonstrate leadership
Develop and deliver to his/her colleagues a 10 minute oral presentation
Listen and think critically, apply mathematical procedures and quantitative methods, logically troubleshoot electronic circuits and propose corrective measures.
TOPICAL COURSE OUTLINE:
Session Topic
Installing and using Windows XP
Features and Architecture
Installation
Usage
Installing hardware and software
2 Choosing an Operating System
Current and Legacy Operating Systems
DOS, Win9x, WinNT, Win2000, WinXP, Unix, Linux, MAC OS
3-4 Managing and Supporting Windows
Security
Registry
Troubleshooting the boot process
Maintenance and Troubleshooting Tools
Disaster Recovery
5 Introduction to user support
Resolving User Problems
Using Remote Assistant
Relationships within the IT Department
Resolution of issues related to Operating System customization
Customizing the Start Menu and Taskbar
Customizing Accessibility Settings
Customizing display fonts
6 Configuring User Related Issues
Configuring Access to Application on multi-user computers
Configuring the Operating System to support applications
7-8 Maintenance and Troubleshooting Fundamentals
POST
Error Codes
Scandisk
System Defragmenter
Preventative Maintenance (cleaning)
Backup and restoration of registry and files
RAID
9 Configuring and Troubleshooting Operating System Features
Resolving Issues Related to Operating System Features
Troubleshooting tools
System Restore
Utility Software
Anti-virus
Spyware and Adware
Firewalls
Security
11–12 Notebooks, Tablets, PDAs and other Handheld Devices
13 Supporting Printers
Types
Setup
Print Sharing
14 Connecting PCs to Networks and the Internet (Brief Discussion)
Types
Ethernet
Wireless
Home Networking
Peer to Peer
Client-Server
Home Technology Integration (Optional)
Audio
Video
Telephone
Cable
Home Automation
Surveillance
Final exam and presentation
Course Delivery: Faculty are encouraged to use all available technologies and methodologies to create an active, student centered learning environment appropriate for the adult learner.
Instructors shall make every effort to incorporate Verizon Net Step competencies in the course delivery.
Laboratory: Laboratory exercises demonstrating principles conveyed in the lecture will be presented.
DISABILITY STATEMENT
I would appreciate hearing from anyone in the class who has any type of disability (e.g., physical, learning, psychiatric, vision, hearing, etc.) which may require some special accommodation. Please see me during my office hours so that we can discuss your needs. Before services can begin, you must also contact the Disability Services Office, 792-5644, AB153 in the Academic Building on the Utica campus. For classes on the Rome campus, students should be referred to the Student Services Office, PC A30, 334-7709. Staff members will review your documentation, determine your eligibility for accommodations, and decide what those accommodations will be.
COURSE NAME:_____ET272 Digital Computer Systems (Verizon)_________________________________________________________
DATE FACULTY NAME CHANGE INPUT MEASUREMENT ASSESSMENT ACTION
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