Surgery session – 28th october 2015 Latest TalkTalk news

SURGERY SESSION – 28th OCTOBER 2015
Latest TalkTalk news
http://help2.talktalk.co.uk/oct22incident
http://www.bbc.co.uk/news/business-34645412
http://www.moneysavingexpert.com/news/broadband/2015/10/talktalk-website-hacked-what-you-need-to-do-now
General questions
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Whether and how to delete software
If you are sure what a program does best to leave it loaded as it may be used by the system software.
If there are other items you don’t recognise the name of and you know it has been recently downloaded without you requesting it (ie via a possible virus link to the internet) then you should uninstall.
Other programs that you know all about and also know you will not need to use them again, again you can uninstall.
Win.7 Vista
Start/Control panel/Programs/Program and Features then Select a program/ Click Uninstall
Win.8, 8.1
Tap app icon/right-click/select Uninstall
Win.10
Search, enter Control Panel and select Control Panel.
Programs/Programs and Features, then Select a program/ Click Uninstall
I-O BIT Uninstaller
“A major improvement over Windows' built-in uninstaller, free IObit Uninstaller not only removes programs, one by one or in batches, but also finds and deletes leftover folders and files. “
Download
http://download.cnet.com/IObit-Uninstaller/3000-2096_4-75161625.html
How do I get rid of adverts (Win 7 on mail and …)
Microsoft statement
By design you cannot disable the advertisement at the right side of Outlook screen.
But if you use Windows Live Mail, this does not have the ads.
Remove Pop-up Ads from Internet Explorer, Firefox and Chrome
https://malwaretips.com/blogs/remove-adware-popup-ads/
Check for presence of Malware
Any program whose purpose is harmful is a malware program, pure and simple
Download Malware checker eg IOBit Malware Fighter
http://download.cnet.com/IObit-Malware-Fighter/3000-8022_4-10967594.html
See also original problem posted to us and Graham’s response, on the final page of this document.
Getting rid of Adware – one solution which has worked!
Network Advertising Initiative (NAI) is the leading self-regulatory association comprised exclusively of third-party digital advertising companies.
You can go to its website and choose to “opt-out” of ads that pop up partic. when using Internet Explorer.
http://www.networkadvertising.org/choices/
Have a read of the FAQs
http://www.networkadvertising.org/faq
Windows 10
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Where are downloaded items?
For attachments to emails, right-click on item and use Save As to browse for the folder in which you wish to store the item.
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How to get photos off camera
http://www.dummies.com/how-to/content/how-to-import-photos-with-windows-10.html
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After windows 10 upgrade from 8.1 on a newish laptop, I repeatedly get a box with the message “Close programs to prevent information loss. Your computer is low on memory. Save your files and close these programs. Host Process for Setting Synchronization.” I am not sure what this program does and why it is running.
See link
http://www.softwareok.com/?seite=faq-Windows-10&faq=52
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When I have replied to emails in Outlook, they are not always marked to say that I have replied.
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Try widening the left panel on the outlook screen as the icon showing reply or forward may be hidden.
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