152973-emergency-maintenance-27-july-2016

== Content ==
			
Hello all,
 
We've brought down WildStar realms for urgent maintenance to work on a resolution for an issue that's currently affecting Tradeskill inventory item stack counts, as well as to prevent further item loss for players as a result of this bug. Once the issue is resolved and we're able to bring realms back online, we'll be determining the best way to refund any materials players may have lost today prior to this emergency maintenance.
 
We apologize for the inconvenience this has caused and will update you as soon as we have more info to share on the steps we're taking to resolve the issue and get players back into WildStar.	
----
			
Our QA team is in the process of testing a fix for this inventory issue, and we're continuing to discuss methods for reimbursing players for any lost items as a result. We'll provide additional updates once they're available.
 
Thank you for your patience!	
----
			
To give everyone an update, we've made significant progress toward resolving the Tradeskill inventory issue that occurred after this morning's routine maintenance. We have tested and verified a fix for the issue, and are now testing a Tradeskill inventory rollback solution in the hopes that we can automatically restore Tradeskill item stack counts to what they were for all players at the time realms were taken down for weekly maintenance this morning.
 
Once we've confirmed that a rollback won't negatively impact players who logged in today, we'll bring the realms back online and provide additional details on how the rollback is being applied.
 
We don't have an exact ETA for bringing the realms online, but we're aiming to restore service within the next hour.
 
Your continued patience is appreciated. :)	
----
			
Emergency Maintenance Update
 
Realms are back online with an applied hotfix that ensures players maintain the correct Tradeskill inventory item stack counts whenever crafting, trading, buying, or selling. In order to address the loss of Tradeskill materials by players as a result of this issue today, we’ve rolled back your Tradeskill inventory to its state when realms were taken offline at 4am PDT / 7am EDT / 1100 UTC this morning for weekly maintenance.
 
If you crafted anything with Tradeskill materials while this bug was active, this means that you’ll still have the crafted item(s), in addition to the materials used for crafting. The same is true for anyone who traded or sold Tradeskill items—the original quantities have been returned to you. If you purchased from the Auction House, received in a trade, or otherwise obtained Tradeskill materials after this morning’s maintenance and prior to the hotfix deployment, please contact our Customer Support team. They’ll seek to verify the items you obtained in order to restore them for you.
 
Note that players who didn't log in between today's maintenance windows should have been unaffected by the bug before it was fixed, or the inventory rollback that was performed.
 
Again, thank you for your patience. Please accept our apologies for this inconvenience.	
----