146612-dear-carbine-what-is-this

== Content ==
			Yeah, I requested to have my ilvl 90 item tokens re-granted (as I hadn't realized what they were and was trying to clear my crazy inventory after coming back to F2P.  No dice and literally an identical answer to yours in the first reply. :(	
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So last night, I made a simple ticket asking if an older item I'd had last summer on my Level 50 Spellslinger could be restored given it seemed to be missing from his inventory, and this is what followed.  Please pay special attention to the point at which I asked for a simple "Yes" or "No" concerning whether or not the item still existed.  Carbine, I have to ask, is this the level of customer service we're to expect with your re-launch?  I know beyond a shadow of a doubt that it used to be much better.  I'm sincerely praying this was someone's (multiple people even) first day. ***********************
Macloud32
Nov 8, 00:09
Title pretty much says it all, but back before I stopped playing in summer of 2014, I believe one of my characters had the Medium Armor BOE - Ikthian Prototype Chestmail. As far as I can tell, it's a completely unique skin for Costuming, and I can't find it on any of my characters. I believe I might have Vendored or Salvaged by mistake when I logged in again a few weeks ago. Link to the item below.http://www.jabbithole.com/items/ikthian-prototype-chestmail-9485 
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**RA** (WildStar)
Nov 8, 06:14
Greetings!
I have reviewed the incident that you've reported and we will be unable to offer a restoration at this time.
Please understand that the WildStar Support Team cannot make exceptions to this policy.
Cheers,
RANCSOFT Support Team********************
Macloud32
Nov 8, 08:05
Are you at least able to verify that the item still drops in game? According to jabbithole, it was "last seen in drop 5" and I wasn't sure if that was because jabbit hasn't been updated or if something changed.
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**RA** (WildStar)
Nov 8, 09:40
Greetings, Citizen of Nexus!
Game Support is unable to provide details on how the game will work. If you are currently a Wildstar player, you can discuss these features and your suggestions for improvement on the forums at https://forums.wildstar-online.com/forums/.
If you believe the feature you’re looking at is actually not working as it should be, you can let us know by simply typing /bug in the chat window. This will bring up the bug form which goes directly to QA.
If you are having issues logging into the forums to post your feedback, let us know and we’ll help you.
Regards,
RANCSOFT Support Team**************************
Macloud32
Nov 8, 10:13
You didn't answer my question at all. Can you please provide a real response without something copy and paste? I'm only asking if the item still drops. As a Wildstar employee, anyone should be able to check that
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Nikko (WildStar)
Nov 8, 11:42
Hi there,
Game Support does not have the option to disclose any In-Game information and we hope this clears things up as to why we are unable to directly answer your question.
If you have any other concern, please don't hesitate to contact us again.
Cheers,
NikkoNCSOFT Support Team**************************
Macloud32
Nov 8, 11:48
Let me make sure I understand you correctly. You're telling me that Wildstar game support is not able to say "yes this item still drops in Wildstar?"
I'm simply trying to make sure that it does so I don't spend a lot of time trying to find an item that doesn't exist.
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Yuri (WildStar)
Nov 8, 18:09
Hi there,
As per your question, unfortunately, we are unable to disclose such In-Game Information. This is also to avoid spoiling your game experience. The least we can do with regard to your question is to suggest that you discuss the matter with other players and check the recent updates made In-Game in our community forums (https://forums.wildstar-online.com/forums/) as was stated.
If you have any other concerns, please feel free to ask.
Regards,
YuriNCSOFT Support Team**************************
Macloud32
Nov 8, 18:19
1. Saving me the trouble of aimlessly exploring the content I've already explored to find an item I already obtained and somehow lost a year ago wouldn't be spoiling my experience. A simple "Yes" or "No"
Would have been sufficient.  If you'd actually looked into the issue whatsoever, you'd have seen the affected character was level 50 and had already been through said content, rendering your handbook copy and paste answers even more pointless.
 
2. The fact that you're directing me to the forums, to other players who aren't Carbine employees and who wouldn't have this knowledge anyway, is laughable and frankly, insulting. I'll absolutely make a post there, and I'll be sure to post this to Reddit as well, but the subject matter is going to be wildly different. Thank you for showing me the level of "customer service" I can expect from Wildstar's re-launch. It was enlightening.
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John Carlo (WildStar)
Nov 8, 18:25
Greetings,
We sincerely apologize for the inconvenience that this has caused you.
Rest assured that we have forwarded your concern to the proper department for further investigation. However, we still cannot disclose such In-Game Information.We can only ask for your patience and understanding at this time.
Also, if you want to discuss options for this type of issue in the future, the best place to get your feedback heard is on the forums! If you log into your forum account, and then click on “Forums” and in the list of forum discussions, there is one called “General Discussion,” which I've linked for you below:
https://forums.wildstar-online.com/forums/index.php?/forum/102-general-discussion/
Please understand that the WildStar Support Team cannot make exceptions to this policy.
Regards,
John CarloNCSOFT Support Team
 
			
				
	Edited November 9, 2015 by Macloud	
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			Did you have that particular item equipped as a costume when you stopped playing last summer?  If so, it just may be saved in your Holo-Wardrobe.	
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			I didn't.  I had another one entirely, but the main reason I'm trying to discern if it still exists, is because I had planned to send it to my Media.  And if I have to re-farm it, I only needed to know that that wouldn't be a waste of time.  None of the responses I got ever came close to answering either of my questions, which was what surprised me most. 	
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I can't say for certain but I don't think it exists in game now
I have a couple other pieces of the set in my holo wardrobe (sadly didn't get the chest) and they are marked as being no longer obtainable so it would be a reasonable assumption that the chest is also no longer obtainable
 
and yes, Carbine has terrible support. Not the staff, they do a great job and are always friendly and polite, its the support policies they are required to follow that blow chunks.	
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What made you think customer service would have any idea about in game items being available or not? I hate seeming like I'm standing up for NCSoft CS... but what did you honestly think they would tell you? First ticket was reasonable, can you restore my item? No, cool. Now let me harass you about whether it still exists or not for a full day after you explicitly tell me you don't have that information....
 
The Ikthian prototype chestmail isn't a totally unique skin, there are other pieces that resemble the discovery chest with the side vials added. Whether all of them are in the newest version of the game is less certain, but you can still get very similar pieces. It's a game, play it.. don't expect customer service to play it for you. How the heck has the level of expectations grown so widely disparate from reality that I have to keep making posts like this... If you haven't, do your world view some good and spend a significant amount of time working in customer service... your perspective will thank me one day.
			
				
	Edited November 9, 2015 by Nazryn	
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What made you think customer service would have any idea about in game items being available or not? I hate seeming like I'm standing up for NCSoft CS... but what did you honestly think they would tell you? First ticket was reasonable, can you restore my item? No, cool. Now let me harass you about whether it still exists or not for a full day after you explicitly tell me you don't have that information....
 
The Ikthian prototype chestmail isn't a totally unique skin, there are other pieces that resemble the discovery chest with the side vials added. Whether all of them are in the newest version of the game is less certain, but you can still get very similar pieces. It's a game, play it.. don't expect customer service to play it for you. How the heck has the level of expectations grown so widely disparate from reality that I have to keep making posts like this... If you haven't, do your world view some good and spend a significant amount of time working in customer service... your perspective will thank me one day.
 
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I didn't ask where the item was.  I didn't ask them to send it to me if it couldn't be restored.  As you can plainly see, I accepted their "No, we can't restore that" and moved onto the obvious question as to whether or not my search would be in vain.  The Shiphand mission it drops from is NOT a short one.  I would hate to waste my time grinding it if it wasn't in game any longer.  That being said, the dye channels of the Ikthian Prototype Chestmail seem to be unique, which was my reason for seeking it out specifically.
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This is on my Dominion Medic:
 
 
And this is on my Exile Medic:
 
I don't know how close they are to the one you lost, but hopefully this helps :)	
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Wasting their time after they were quite clear that "Game Support is unable to provide details on how the game will work" is not the same as accepting their response.
 
Not to mention that your ticket was responded to very rapidly and subsequent responses were all very rapid. I have personally solo golded every vet shiphand besides the gauntlet in 30 minutes or less.... Including deep space discovery (though admittedly when I'm not paying attention DSD takes closer to 40 min). 40 minutes of content (which IMO is one of the more fun shiphands in the game) isn't a grind... 40 days in a field killing the same boars for exp / drops is a grind... IIRC that chest piece is dropped in the regular version on completion with a high percentage (perhaps 100%?) in either a blue or purple rarity (though it's been a long time since I ran it not on Vet difficulty). Sorry you didn't hear what you wanted from CS, now you know what they can and can't provide, good luck getting your piece or something similar.
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			Beattle, I'll definitely look into those.  Thank you for the screenshot.  It might very well be the match I'm looking for, but I'll have to check in game later on to be sure.  To be more specific about the dye channels though, this is what I'm referring to:http://i.imgur.com/OA2tAkq.png?1http://36.media.tumblr.com/f2935e7ddc3a1204b760c7d7a80b8e90/tumblr_njimtguXhr1u3reh2o4_540.png
			
				
	Edited November 9, 2015 by Macloud	
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It should be a near guaranteed drop for silver / golding it on normal. If it's not a drop anymore that's a shame. Beattle posted one of the other versions of the coat, there are some others as well ( I suggest using the addon Galaxy Library to view the available gear skins).
 
40 minutes of instanced content isn't a grind. By no definition of prolonged repetitive content is one run or even just a few a grind... anyway good luck, definitely check Galaxy Lib if possible.
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I ran the Shiphand on my Medic last night, and unlike last summer, a version of the chestpiece didn't drop.  I'm not sure if it used to be class-specific to whatever class ran it, but it was a guaranteed drop in some shape or form back when the game was still P2P.  That's also what led me to make the ticket, and we'll have to agree to disagree that 40 min isn't somewhat of a grind when the answer of whether or not the item at the end has the potential to drop isn't certain.  I'm perfectly OK not having it be a guaranteed item, but not knowing if the chance is even there is a bit much for a 40 min "quest." 
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			Yeah ... the Devs may well be listening ... but their paymasters sure as *cupcake* aren't ...	
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			You really expect for a desk worker in Customer Service to be able to go against a policy that's NCSOFT-wide? Yeah, no. This was an example of *good* customer support (and no, I don't mean good for NCSOFT).	
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			Given that each response was different and specific to the last thing you asked, I think it's obvious those aren't actually copy-paste responses, just what they're supposed to tell you. I understand that you were frustrated, but you shouldn't blame that staff member for company policy; the fact that you kept saying stuff like "I don't think you understand what I'm asking, let me get this straight" after they flat-out told you "I'm not allowed to give out that information" was really just wasting their time, and yours. If you've worked in customer service before, you know how annoying that one kind of customer can be.	
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Given that each response was different and specific to the last thing you asked, I think it's obvious those aren't actually copy-paste responses, just what they're supposed to tell you. I understand that you were frustrated, but you shouldn't blame that staff member for company policy; the fact that you kept saying stuff like "I don't think you understand what I'm asking, let me get this straight" after they flat-out told you "I'm not allowed to give out that information" was really just wasting their time, and yours. If you've worked in customer service before, you know how annoying that one kind of customer can be.
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As a Wildstar employee 
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			I'm seeing speedy and relevant replies, kudos to support.	
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In other words, they aren't just dealing with you and this game. They are dealing with every single player of every single NCsoft game. 
 
Of course they suck, it's NC support. That's stating the obvious if I ever saw.
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This is on my Dominion Medic:
 
 
And this is on my Exile Medic:
 
I don't know how close they are to the one you lost, but hopefully this helps :)
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To be honest I can see both sides of the fence on this one. I believe that support couldn't answer your request because they probably don't have that kind of information at hand, as they are NCSoft employees they support a wide range of games and generally the information and what they have access to are limited. 
 
On the other hand the convoluted response of unable to disclose this information rather than a simple response of.... "Unfortunately we don't have access to that kind of information, we can however escalate your ticket but there is no guarantee that you will get a response. In the meantime you may wish to post on the official forum asking wither said item exists as the helpful people there may be able to help you out." 
 
But I have to say there response time was quick and I get what they where trying to say they just never put it across as well as they could have. They aren't there as a Carbine wiki but are there to try and help with technical issue's with the game, so you shouldn't have been too surprised with there response.  	
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To be honest I can see both sides of the fence on this one. I believe that support couldn't answer your request because they probably don't have that kind of information at hand, as they are NCSoft employees they support a wide range of games and generally the information and what they have access to are limited. 
 
On the other hand the convoluted response of unable to disclose this information rather than a simple response of.... "Unfortunately we don't have access to that kind of information, we can however escalate your ticket but there is no guarantee that you will get a response. In the meantime you may wish to post on the official forum asking wither said item exists as the helpful people there may be able to help you out." 
 
But I have to say there response time was quick and I get what they where trying to say they just never put it across as well as they could have. They aren't there as a Carbine wiki but are there to try and help with technical issue's with the game, so you shouldn't have been too surprised with there response.  
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Our support doesn't have access to the granular level you were requesting, and thus were unable to help you. Directing you to the forums was the right call as I am a designer and am far better equipped to help you in this instance. :)
 
So as you've correctly surmised, the Ikthian Prototype Chestmail no longer drops as we did a major item switchover on the free-to-play transition. However, worry not! The look you desire is on the Wilderrun reputation vendor, called the Lifecaller's Vitality Jacket.	
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Our support doesn't have access to the granular level you were requesting, and thus were unable to help you. Directing you to the forums was the right call as I am a designer and am far better equipped to help you in this instance. :)
 
So as you've correctly surmised, the Ikthian Prototype Chestmail no longer drops as we did a major item switchover on the free-to-play transition. However, worry not! The look you desire is on the Wilderrun reputation vendor, called the Lifecaller's Vitality Jacket.
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Do you know where i can find the shoulder piece of that set by any chance?
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Our support doesn't have access to the granular level you were requesting, and thus were unable to help you. Directing you to the forums was the right call as I am a designer and am far better equipped to help you in this instance. :)
 
So as you've correctly surmised, the Ikthian Prototype Chestmail no longer drops as we did a major item switchover on the free-to-play transition. However, worry not! The look you desire is on the Wilderrun reputation vendor, called the Lifecaller's Vitality Jacket.
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Our support doesn't have access to the granular level you were requesting, and thus were unable to help you. Directing you to the forums was the right call as I am a designer and am far better equipped to help you in this instance. :)
 
So as you've correctly surmised, the Ikthian Prototype Chestmail no longer drops as we did a major item switchover on the free-to-play transition. However, worry not! The look you desire is on the Wilderrun reputation vendor, called the Lifecaller's Vitality Jacket.
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I'm worried this might become a "find my fashion accessory" thread and I'm trying not to do that. ;) That said, I'm not sure that particular look is currently available.
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