121221-frustrated-with-ncsoft-online-support-for-wildstar

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Wildstar Community Team,
 
I'm posting this request here on the General Discussion forum so it gets seen. I've had a request with support for what should be a very simple to resolve problem outstanding since Sunday and apart from one request for information I've heard nothing back. I'm a subscriber who actually wants to play this game. Please, help me get back in.
 
Ticket ID is #4209406
 
Thanks in advance.
 
A frustrated and disappointed customer.
 	
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Hi Puppypickles, 
 
I'm sorry that you're experiencing such a long wait for a reply to your ticket. I know our CS team works really hard to make sure they get to everyone in a timely fashion, but it may take from 24-72 hours to hear back depending on what the issue is and what sort of information they're looking for (and how easy it is to solve). Quite a few players have reported that things have sped up since the holiday rush. Please also make sure support emails are not being diverted to spam. :) When did you last hear a reply, if the ticket was started on Sunday? Hopefully by now this has been resolved for you. :) 
 
- Team WildStar 	
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			All resolved. Thanks for giving the support team a gentle nudge :)	
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Glad to hear this has been solved! :)  
See you in Nexus! 
 
- Team WildStar 	
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