136115-game-service-update-02-oct-2015

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Hey Everyone -
 
We wanted to give you an update as to how things are going with WildStar.
 
Right now the health of our realms is getting better; we're seeing an increase in our concurrent user count. There are still some regional crashes, and we're addressing them as we see them by doing small restarts. This does seem to be helping as we're seeing more server stability for longer periods of time.
 
Queue times are still long, but they're much better than yesterday, and the team is still working on solutions to continue to shorten those queue times. As an added feature players will keep their place in the queue line - so if you need to close WildStar for any reason, upon your return, you should still be in your same queue position.
 
We performed a hotfix this evening to turn on realm transfers for our EU servers. We are still working on issues with NA realms, and as soon as we have those issues fixed, we'll turn on transfers. For more information on this feature, you can read our updated realm FAQ that answers some of those questions and also includes links to our KB article.
 
Also, a known issue on the NA realms - because of server instability at this time - Characters, some items in account inventory, Madame Fay's Fortune coins, Signature bonuses, and NCoin may not be visible, but we assure you, they're still on your account.
 
Thanks so much for your continued patience. Please continue to give us your feedback, and we'll keep you updated as we get more information.
 
Team WildStar
 
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10/3/2015 06:45 PDT: Realm transfers have been re-enabled on all NA realms as well. Our teams will continue to monitor and make adjustments as needed.
			
				
	Edited October 3, 2015 by CRB_Neume
	
		a word	
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Hey Everyone -
 
 
 
Queue times are still long, but they're much better than yesterday, and the team is still working on solutions to continue to shorten those queue times. As an added feature players will not keep their place in the queue line - so if you need to close WildStar for any reason, upon your return, you should still be in your same queue position.
 
 
Team WildStar
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			How can you say it is getting better when there are so many people stuck in a character loop and been in it for hours.
			
				
	Edited October 3, 2015 by Cathgar	
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First, it IS getting better, because previously there were plenty more people in the login loop, so they actually HAVE lowered the number of people hitting "Login" for 3 hours straight. Second, those of us who have gotten into the game were getting VERY bad lag the other day, but today, once you get in, there is not much lag.
 
Although, I have yet to see this "Queue" they keep talking about. I have been playing and getting stuck at char select since the 29th, but I still haven't seen an actual Queue.	
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			I still crash and loop every time I leave instance... but I AM getting back in the game... after 3-6 tries. 	
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			I haven't seen a queue since these issues started popping up. Honestly, they started as soon as the queue disappeared for me.	
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Hey Everyone -
 
We wanted to give you an update as to how things are going with WildStar.
 
Right now the health of our realms is getting better; we're seeing an increase in our concurrent user count. There are still some regional crashes, and we're addressing them as we see them by doing small restarts. This does seem to be helping as we're seeing more server stability for longer periods of time.
 
Queue times are still long, but they're much better than yesterday, and the team is still working on solutions to continue to shorten those queue times. As an added feature players will not keep their place in the queue line - so if you need to close WildStar for any reason, upon your return, you should still be in your same queue position.
 
We performed a hotfix this evening to turn on realm transfers for our EU servers. We are still working on issues with NA realms, and as soon as we have those issues fixed, we'll turn on transfers. For more information on this feature, you can read our updated realm FAQ that answers some of those questions and also includes links to our KB article.
 
Also, a known issue on the NA realms - because of server instability at this time - Characters, some items in account inventory, Madame Fay's Fortune coins, Signature bonuses, and NCoin may not be visible, but we assure you, they're still on your account.
 
Thanks so much for your continued patience. Please continue to give us your feedback, and we'll keep you updated as we get more information.
 
Team WildStar
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			100% PR Bullshit if anything the server status is worse than its been. At least people were able to connect after an hour or two before, now you have subscribers sitting in 4, 5, 6 hour login loops on every server.	
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			It's probably "getting better" because of the people leaving in droves from the load loop.  	
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I haven't seen a queue since these issues started popping up. Honestly, they started as soon as the queue disappeared for me.
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			Sometimes a company is destined for failure 	
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			Every time I try to do a vet dungeon the dungeon never loads then login loop..	
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{| class="blockquote"
Hey Everyone -
 
We wanted to give you an update as to how things are going with WildStar.
 
Right now the health of our realms is getting better; we're seeing an increase in our concurrent user count. There are still some regional crashes, and we're addressing them as we see them by doing small restarts. This does seem to be helping as we're seeing more server stability for longer periods of time.
 
Queue times are still long, but they're much better than yesterday, and the team is still working on solutions to continue to shorten those queue times. As an added feature players will not keep their place in the queue line - so if you need to close WildStar for any reason, upon your return, you should still be in your same queue position.
 
We performed a hotfix this evening to turn on realm transfers for our EU servers. We are still working on issues with NA realms, and as soon as we have those issues fixed, we'll turn on transfers. For more information on this feature, you can read our updated realm FAQ that answers some of those questions and also includes links to our KB article.
 
Also, a known issue on the NA realms - because of server instability at this time - Characters, some items in account inventory, Madame Fay's Fortune coins, Signature bonuses, and NCoin may not be visible, but we assure you, they're still on your account.
 
Thanks so much for your continued patience. Please continue to give us your feedback, and we'll keep you updated as we get more information.
 
Team WildStar
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			Nvm, I can't get in anymore at all.	
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			I'd like to know what happened to this fix they said they had.	
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I was playing earlier on the NA server until the restart emergency and now it's just 100% loading hang, than back to character select.
 
I've been waiting like 2 hours.	
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			The server health has definitely not been getting better. That's in direct opposition to what I've seen for these past few hours. Maybe it's measured in some metric I can't understand... But I'm endlessly looping.
			
				
	Edited October 3, 2015 by eMachiavelli	
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			https://www.guildwars2.com/en-gb/	
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			Fixing the character loop I think should be top priority. After all if people can't play the game, than having character transfers working means nothing	
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			I was having no problems playing (other than the lag) until they reset the Entity server earlier today and now I am caught on the loop, too...	
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I had literally 0 issues until today.  No queue, no login issues, nothing really.  Now today... completely the opposite.
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This is very disappointing. :/
I've tried to access the game probably 5 times or so in the past day and have yet to get past character selection.
 	
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How can you say it is getting better when there are so many people stuck in a character loop and been in it for hours.
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			No problems today on either Entity or Entity-2 until they reset the server a couple hours ago.  Since them stuck in this infinite loop that they are 'fixing'.  I can however, switch to Europe and log in fine.  But that seems pointless because I don't want to level characters I'll never play.  Please fix whatever this is so we can play.  I know I'm not alone.  
			
				
	Edited October 3, 2015 by AndiraRenae	
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			I wanted to edit this post because, I was a little upset and think I was a little hard on the team. I was just really frustrated from trying to play the game after paying to upgrade only to be in a character loop for 10 hours. Things happen so I understand nothing is perfect. I mean I am in game now and happy so I can let it go. Sorry team of devs for being angry.
			
				
	Edited October 3, 2015 by Grimrah	
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			You have not fixed the issues at all it is worse, I preferred being in a queue! There are now no server queues yet I get stuck in this mini game of how many times can i hit the "Enter game" button before i play something else.	
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How can you possible come on here and actually say this when the first 3 days I was actually able to get in the game and play. Yes it had some lag and it was a little upsetting but, today I have set for 8 hours in a loop sending back to character select and you say it is getting better? Where exactly is it getting better in your imagination and dreams? This is the worst and I mean worst game launch I have ever experienced. It is too bad because, it seems to be a cool game and would be fun to play. I subbed and since then have not gotten into game one time. This is horrible. I feel like you coming on here and saying it is getting better when there are players( subscribers) like me that are in a perma character loop for hours on end, is adding insult to injury really.
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I was having no problems playing (other than the lag) until they reset the Entity server earlier today and now I am caught on the loop, too...
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			Can we get some news or info on the character loop?	
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			And maybe you should learn how to read before you start calling people out on their post. I never said it was fine for three days read again. My entire post was how not fine it is and how terrible it is.  My personal experience may not be indicative of everyone else's and no ones' is so what is your point exactly? So because, my experience is not everyone's' I should not state my opinion or experience?	
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No problems today on either Entity or Entity-2 until they reset the server a couple hours ago.  Since them stuck in this infinite loop that they are 'fixing'.  I can however, switch to Europe and log in fine.  But that seems pointless because I don't want to level characters I'll never play.  Please fix whatever this is so we can play.  I know I'm not alone.  
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			First of all, let me start off by saying that I'm not upset or salty by any means. I know and understand the work that's required of you guys at the moment, and I'm waiting patiently (albeit begrudgingly) to play this rather solid game. I do, however, feel that the login loop should be pretty high on your list of priorities. As some have said; it doesn't make much sense to fix queue times if a handful of people aren't able to log into the game and enter them. I've been battling the character login boss for about 2 days now, but it doesn't seem to be consistent. I'm not always stuck in it, yet no changes have been made on my end. Then again, some times I'm able to get in before you guys make a change. So who knows. In short, though, I think there are bigger fish to fry on your to-do list. And I'm eagerly awaiting being able to play for a few hours at a time without worry. Keep crackin at it, I'm sure you'll have it ironed out soon.	
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I don't see what the problem is. I been playing fine the past 4 hours.
 
Look how happening Thayd is. 	
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			Appears the character I'd like to transfer to Jabbit-2 has better things to do and is too busy for that. Too bad.	
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I think this supposed to say "As an added feature players will keep their place in the queue line."
 
I know you probably haven't slept in three days so I'm willing to let it slide..... for now
 
(Chua laughter permeates the room) For now he said buahahahahahahah
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All that and no mention of the continuous loop back to the Character select screen. There's only about a thousand posts by players about it. 
 
For those of us who pay money to play this game, at what point are you going to give us game time/refunds? I can understand the flippant "try again in a week" attitude towards non-paying customers, but just because you've gone "F2P", doesn't mean you don't still have paying customers you can just ignore. 	
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I can't transfer my Char from Jabbit to Jabbit 2. It always says: Error: Could not transfer this character atm.
(I am not part of a guild or circle, I dont have stuff in auction house...)
 
Anyone else suffer from that issue?
			
				
	Edited October 3, 2015 by Ynezzz	
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Correct, fixed! Thanks for the catch.
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And maybe you should learn how to read before you start calling people out on their post. I never said it was fine for three days read again. My entire post was how not fine it is and how terrible it is.  My personal experience may not be indicative of everyone else's and no ones' is so what is your point exactly? So because, my experience is not everyone's' I should not state my opinion or experience?
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Appears the Jabbit - Jabbit2 realm transfers are at this moment completely screwed at least for me. My character is always busy, probably it does something unethical, illegal and obscene when I'm not online. When launch game and I log in to realm Jabbit, transfers are available but the realm list to transfer is empty, if I switch to Jabbit-2 transfer to Jabbit is available, when back to Jabbit Jabbit-2 is back on list. (But my char is busy of course. No pending mail, circles, guilds, ah.)
 
Edit: Maintenance did not help my char to relax.
Edit2: I sent a couple of expendables to Jabbit-2, apparently with no problem. Made a ticket for the char I actually want to transfer.
			
				
	Edited October 3, 2015 by belymt	
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I have the same problem as Belymt, i keep getting character busy.
I even made sure all my other characters on the account have no pending mail, circles, guilds, Ah, ect...	
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I restarted on Jabbit-2 yesterday with my hubby and we played the entire night without any problems. Logging in again now without problems and there is no lag. I had a bit of a loop but yesterday where I kept getting thrown back into character select screen, but after you reset the server with a tiny rollback that issue was solved and I haven't had the problem since. 
 
This might change later today, who knows :P 	
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Thank you for your feedback. We've been closely monitoring the realms and have decided, based on the current performance of the EU realms, to re-enable realm transfers on the NA realms shortly. We plan to have NA realm transfers back on at about 06:45 AM PDT / 07:45 AM MDT / 08:45 AM CDT / 09:45 AM EDT. After which we'll continue to monitor the situation and make adjustments as needed to keep the realms stable.
 
I'll post again after we've verified they are online again. 	
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Hmm so you are going to re-enable character transfers on the NA realms to fix the EU realms? *confused*
Are transfers disabled then on EU realms?	
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Hey all, realm transfers have been re-enabled on all NA realms.
 
We will continue to monitor the realms.
 
Thank you for your patience.	
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Hmm so you are going to re-enable character transfers on the NA realms to fix the EU realms? *confused*
Are transfers disabled then on EU realms?
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Thanks for the swift reply, it was a bit confusing.
Any news on the "character is busy" error message?
I have tried the things to do before transfer but i keep getting the error.
Is there anything else we can do to try to transfer a character?	
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Thanks for the swift reply, it was a bit confusing.
Any news on the "character is busy" error message?
I have tried the things to do before transfer but i keep getting the error.
Is there anything else we can do to try to transfer a character?
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Hi, I got Character Busy problem, asked several times about it, saw your post about it and what?
 
And no, that aint not the problem. The other chars got real error messages about that and i cleaned and only one got through the Realm transfer.
 
The other ones all says, Character is busy, try again later. And yes, checked like 20 times i have no mail, never used AH or something else. 
 
And eu-to eu you know it is already.	
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We are monitoring transfers and there is an internal email thread about this issue. It DOES look like transfers are working but there seem to be some who get this issue even after verifying they have no pending mail/guild/ect. I have no timelines on when it will get fixed but someone is looking into it.
 
If you are receiving this error, first be sure that you've followed this link (https://support.wildstar-online.com/hc/en-us/articles/203805289-Realm-Transfer-FAQ) and taken the steps listed there. 
 
If you have already done so, we ask for patience while we try and narrow down the issue and fix it.	
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Then please say so, in the post.
 
Now it is like we shall do this and told again to do this and again, like it us and not you.and we sit here trying to convince you it is not us and actually you.
 
It is so much at moment and you are tired but we are also fed up and tired. Lots of stuff not working and we dont get what we are supposed to get and today getting no answer to my compensation support ticket, just excuses. Made me really fed up. Only wanted something for lost days, that I payed for. But seems im not worth that so, I wonder if you are worth my time.
 
Thanks thou for being able to play little today, now I have to feed the family and know when I get back there is a huge queue and I wont bother and have a really nice saturday instead. 
 
//M	
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I just want to be sure that by "the things" you've tried, you mean this: https://support.wildstar-online.com/hc/en-us/articles/203805289-Realm-Transfer-FAQ
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Yes, those things.
Do Ncoins fall under commodities because i have some on my account?
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			Any update on the GPU issues. It's the main reason I can't play the game.	
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All day yesterday I was stuck in the almighty "login-loop". Glad to say that today when I first logged in and tried to enter the game, it worked successfully the first time. When the scheduled maintenance went on, I logged off, and hopped back on without a single problem. I don't know if its luck or what, but I'm sure all the hard work the staff has been doing is paying off. Just gotta be patient with it. I understand its been several days since the relaunch, but it will get better. These people have been working their butts off, and whatever they're fixing is probably a lot more difficult than most people make it out to be.
 
Just hold tight, babes.	
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			I also cant transfer my char and he's totally ready with no mail no nothing :(	
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I was able to transfer my 2 alts that I do not play anymore. My main gets a character busy error. I do not have any mail/auctions/CX sales and am not a leader of anything.
One thing different about my main char vs my other chars is that I have submitted a few tickets/bug reports in-game while playing the main. Not sure if that is causing this bug or not but I thought I would mention it.	
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Perhaps the 7 days cooldown on char transfer started before the f2p launch? Shortly before f2p launch I transferred from pvp to pve server and now I cant transfer from Jabbit to Jabbit 2. 
 
I created a new char and tried to transfer, this was possible, but my main still suffers from error: unaible to transfer this character at the moment.	
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