101758-tenacious-eldan-gauntlets-no-way-in-re-obtaining-them-support-refuse-to-help

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So.. 4 Tickets later in the hopes that someone at Wildstar Support would assist me with my problem i am getting really frustrated how Wildstars support team is operating here is the case..
 
So i've done Stormtalen Veteran and got the "Tenacious Eldan Gauntlets" gloves which starts a quest to obtain the 2 type of gloves for your class, in my case "DPS" & "TANK" by mistake i took the "TANK" gloves where i am "DPS" i now have gloves i can't really use unless i go Tank spec.. which i won't... and we are currently raiding GA.
 
So i've logged several tickets with Wildstar Support and all they could tell me was the following:
 
 
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Eric (WildStar Player Support)
Jul 23 02:26
 
Good day,
 
We understand how frustrating that this issue can be, but unfortunately, customer support does not have a service to make this type of change at this time. However, if you would like to see such a service, please be sure to post your ideas or suggestions on the WildStar forums.
 
https://forums.wildstar-online.com/forums/
 
Rest assured that the Development Team will be working hard to resolve the issue that you have experienced. We can only ask for your patience and understanding at this time.
 
If you have any other questions and concerns, please feel free to contact us again.
 
Regards,
 
Eric
WildStar Support Team 
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 by mistake i took the "TANK" gloves where i am "DPS" i now have gloves i can't really use unless i go Tank spec..
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			As frustrating as it is W* has stated on multiple accounts that they won't help with these types of issues. I do agree that we should post about it and ask if they would, but at this point man, I'm sorry to say, it sucks and hopefully better gloves drop soon!	
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It really doesn't look like their problem, you made a mistake why should they fix it? It states for item restores they will not restore items that were deleted/sold by mistake, why should this be any different
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tbh, it's still there mistake.. i am atleast willing to re-farm for the gloves, but i can't..
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tbh, it's still there mistake.. i am atleast willing to re-farm for the gloves, but i can't..
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i now have gloves i can't really use unless i go Tank spec.. which i won't... and we are currently raiding GA.
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			The "let's blame Support" train still rolling at full speed, I see.	
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I accidentally salvaged the wrong Psyblade last night because I was tired, the icons were the same, and I "thought" I had deleted my Support psyblade out of Scrappy already. So.. ZAP went my nice support sawblade. There's no buy-backs from salvaging. There's no confirmations. It's my fault, I'll never get it back. But I'm taking accountability for it since it was nobody's fault but my own and I'm not going to ask the gods for a do-over.
 
There will be other Psyblades.
 
There will be other gloves.
 
Move on.	
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So much trolling here, but anyway :) They could atleast warn you, that if you by mistake chosen the wrong gloves you will not be able to re-obtain them.. I did not expect for them to give me the correct gloves after my own mistake, what i did expect is for me to atleast drop the quest and delete the gloves and go farm for it again.. nothing wrong with that, and unfortuantely you can't even re-farm them after doing that even.
 
So only solution currently is.. Go Tank, or Re-Roll to re-obtain them.	
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There will be other gloves.
 
Move on.
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So much trolling here, but anyway :) They could atleast warn you, that if you by mistake chosen the wrong gloves you will not be able to re-obtain them.. I did not expect for them to give me the correct gloves after my own mistake, what i did expect is for me to atleast drop the quest and delete the gloves and go farm for it again.. nothing wrong with that, and unfortuantely you can't even re-farm them after doing that even.
 
So only solution currently is.. Go Tank, or Re-Roll to re-obtain them.
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So much trolling here, but anyway :) They could atleast warn you, that if you by mistake chosen the wrong gloves you will not be able to re-obtain them.. I did not expect for them to give me the correct gloves after my own mistake, what i did expect is for me to atleast drop the quest and delete the gloves and go farm for it again.. nothing wrong with that, and unfortuantely you can't even re-farm them after doing that even.
 
So only solution currently is.. Go Tank, or Re-Roll to re-obtain them.
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But there wont be other gloves. A guy in our guild has the same problem.
 
Currently if you complete the inital starting quest you cannot EVER reobtain the gloves.
Even if you abandon the quest/delete the item.
 
This is his thread - https://forums.wildstar-online.com/forums/index.php?/topic/97017-issue-attaining-weathered-eldan-gauntlets/?hl=weathered+eldan+gauntlets and they're looking into it
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they are fixing that, search for MrSmiley's posts.
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So much trolling here, 
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Would be convenient if support actually knew this was an existing issue and that it's being investigated.
 
Seriously all they need to say is "I'm really sorry but we're unable to fix this issue right now, but the devs in our quest team have been notified of it and are working on a solution as quickly as they can! Please keep an eye on the patch notes."
 
Honestly CS in hopeless.	
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they are fixing that, search for MrSmiley's posts.
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But there wont be other gloves. A guy in our guild has the same problem.
 
Currently if you complete the inital starting quest you cannot EVER reobtain the gloves.
Even if you abandon the quest/delete the item.
 
This is his thread - https://forums.wildstar-online.com/forums/index.php?/topic/97017-issue-attaining-weathered-eldan-gauntlets/?hl=weathered+eldan+gauntlets and they're looking into it
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You're right, there will never be another pair of gloves that are the same or better than these.  Might as well reroll another toon.
 
Also, do we really want to see this:
 
Choose your reward > Are you sure these are the ones you want? > Yes > Are you really sure, cuz I don't think you are > Yes > Well if you're really sure... > Yes > Okay here you go!!  > Damn it, wrong ones, can I get the other one instead? > Sure, why not.  Obviously you weren't really sure.
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Would be convenient if support actually knew this was an existing issue and that it's being investigated.
 
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You're right, there will never be another pair of gloves that are the same or better than these.  Might as well reroll another toon.
 
Also, do we really want to see this:
 
Choose your reward > Are you sure these are the ones you want? > Yes > Are you really sure, cuz I don't think you are > Yes > Well if you're really sure... > Yes > Okay here you go!!  > Damn it, wrong ones, can I get the other one instead? > Sure, why not.  Obviously you weren't really sure.
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			They only way they would help is if you lost the gloves due to bugs, this looks like a user mistake.	
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Then they should let us get it again.. but like they said they are fixing this as it's a bug, so thanks for everyone who has been helpfull i've read carbines responses on the other thread.
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Forgive me if I'm wrong, but I was under the impression that these gloves were basically the best you can get through the end of GA at least and that you need embuements from that raid for it.
 
So in short, getting an equivalent or better pair isn't going to happen until 40 man raiding?
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No, they are fixing an issue where when you get the wrong quest item and delete it you cannot get it again, you are talking about a quest reward. The first is obviously a bug, the second is your mistake...
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I came in expecting some Tenacious D posts.  No Jack Black present.  0/10.  Highly Disappointed.  
 
(Non-sarcasm:  How did you mistakingly choose the wrong glove?  Did you not read what you were clicking?  Was it a misclick?)  
That said, if the gloves go farmable, the drop rates are going to be like Trigger Fingers.  Consider what you're asking for.	
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Good luck bud. I hope you'll get the ones you need.
When I namechanged, all my inventory was lost. They eventually restored everything but refused / "didnt have the support tools" to fix the runeslots. 
Result? placeholder +2 to 4 runeslots. Sweet. http://i.imgur.com/SY2IPlU.png
 
I think some more work on the tools available to support customers is needed.	
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Seems this thread was attacked quite quickly by rude people who seemed excited by the fact that something bad had happened to someone else.
 
If you check my thread you will see they have identified it as an issue that needs fixing and are hoping to implement something to allows those who chose incorrectly to attain the correct version at some point.
 
Savs xox	
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			Hey its your mistake now deal with it cupcake	
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Carbine has a lot bigger issues to attend to then working on a solution for a player selecting the wrong quest reward. I would wager you will be waiting a long time for a fix. 
 
On another note an item this important how did you, OP, make this mistake and choose the wrong one? And it's extremely childish to blame this on Carbine or in anyway suggest it's their mistake have some self respect and personal accountability.	
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			good for them you f,ed up	
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they are fixing that, search for MrSmiley's posts.
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			He failed at choosing the wrong reward and now blames carbine for not helping him. stop wasting time of gms and deal with it. its not that the droprate is soooooo small. we got loads of people already with the questitem, because it drops nearly every second run	
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He failed at choosing the wrong reward and now blames carbine for not helping him. stop wasting time of gms and deal with it. its not that the droprate is soooooo small. we got loads of people already with the questitem, because it drops nearly every second run
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Sorry but, IMO, if you chose the wrong item, you chose the wrong item. Simple as that, no redo's. I salvaged many things that I should not have salvaged, but I don't ask for those items back, I suck it up and go on.
 
I also chose many questrewards by clicking to fast, items I did not want because there were upgrades for the ones I had. Why should you get a redo when you made the mistake of not paying attention?
 
I don't really know what those gloves are all about, but as far as I understand, OP made a mistake and chose the wrong gloves and I really don't see what there is to fix about.	
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Nope.
 
This is an item that starts a quest, then when you hand it in you choose a reward.
 
The other thread mentions choosing the healer gloves, realising their mistake they deleted them and attempted to reacquire the item from the bosses but they were no longer eligible.
 
It's the exact same situation.
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			Sadly its your mistake and need to be more careful what to choose although i understand we all do mistakes sometimes. I have done the same thing a couple times in EQ and they help you once and thats it. If you mess up again. well too bad for you. They should do this in Wildstar to, like 'we'll help you once but thats it, you need to be more careful after that' type of thing.	
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Actually it's not. In that thread the guy owned his mistake and tried to redo the quest. In this thread the guy complained to CS to just transform his mistakenly obtained gloves into the other quest reward. 
 
The Former is a legitimate bug and is in the workflow to be fixed, the latter is cupcaking up and blaming your mistake on CS. 
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OP, sucks this happened.  You won't get any support from the idiocy that fan boi's speak.  Sure a CS rep could give you the gloves you wanted and take back the other ones, and warn you to be more mindful in the future.  Few minutes work on their part, now they have a happy customer. 
 
But no, let's tell the customer we won't help them.  Let's make a post on the forums so the fan boi's can flame you cuz you clicked a wrong button by accident.
 
I agree with you OP.	
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It really doesn't look like their problem, you made a mistake why should they fix it? It states for item restores they will not restore items that were deleted/sold by mistake, why should this be any different
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			I thought I was going to be playing DPS when I got my gloves, and many weeks later I've become the main tank from my guild. When I grabbed the DPS pair it was not a mistake, but players do change their minds, and if we are to be married to the glove choices then the quest should really reflect that.	
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			I saw "Tenacious" and immediately thought about "The Greatest Song in the World". ;)	
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Y'all need to get over yourselves and realize that people make innocent mistakes and CS should be prepared to help people with them.
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Oh FFS. No one is perfect, and part of customer service's job is helping people out of honest mistakes. Any other reasonable MMO CS provides restorations. One time in Rift, I accidentally bought an epic planar essence with a whole bunch of event currency I'd farmed up, but I hadn't realized it was BoP and had intended to mail it to an alt. I sent in a ticket and Trion's CS refunded me the currency and removed the item, so I could then transfer the currency to my alt and buy it on the proper character. No fuss. No "shame on you, deal with your own damn problems". Blizzard allows I think it's 3 automatic item restorations before you have to submit a ticket for something. Heck, even the F2P mess of TERA allowed for item restorations with minimal trouble. WildStar is the only MMO I've ever seen be so nonsensically restrictive on restorations of any kind. You can't even get a full character restore - they'll only give you back what was equipped on your character. It's almost like they're regularly purging their databases every few days, which is absurd.
 
Y'all need to get over yourselves and realize that people make innocent mistakes and CS should be prepared to help people with them.
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What he should be able to do is rerun the issue. However CS should not just give him the right items.Below is what he said in his OP. This would work and be fair as I said before. Should he be given the right item for his mistake. NO his mistake his problem. Should he be able to rerun and pick the right one as you can in some other things in game YES, but CS should not give him anything just because of his mistake.If they can clear his character to he can redo it that would work fine.
 
 
So after that i tried to get information from wildstar support if i can atleast abandon the quest and delete the gloves to farm Stormtalen Veteran again to have a chance in getting them, to make sure to get the DPS gloves this time.
 
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You made a mistake and want to get it fixed and nobody helps you?
 
Welcome to the World of Adults. I will not be your Guide, help yourself...
 
You cant? Thats your problem men... HAHAHA!	
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			It sucks, but just count this as a lesson. You won't make that mistake again. And your gloves will be replaced soon in GA. Buy some crafted ones to tide you over, they're better anyway.	
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			Kids these days. When I was your age, we didn't even HAVE gloves. We had to just find a couple of wolves every morning and shove our fists into their mouths.	
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It sucks, but just count this as a lesson. You won't make that mistake again. And your gloves will be replaced soon in GA. Buy some crafted ones to tide you over, they're better anyway.
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Kids these days. When I was your age, we didn't even HAVE gloves. We had to just find a couple of wolves every morning and shove our fists into their mouths.
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Oh FFS. No one is perfect, and part of customer service's job is helping people out of honest mistakes. .
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			I don't think anyone is complaining that they want the alternate pair of gloves to appear in their inventory. We just want confirmation if its possible to farm a new pair if you delete your current pair.	
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{| class="blockquote"
Oh FFS. No one is perfect, and part of customer service's job is helping people out of honest mistakes. Any other reasonable MMO CS provides restorations. One time in Rift, I accidentally bought an epic planar essence with a whole bunch of event currency I'd farmed up, but I hadn't realized it was BoP and had intended to mail it to an alt. I sent in a ticket and Trion's CS refunded me the currency and removed the item, so I could then transfer the currency to my alt and buy it on the proper character. No fuss. No "shame on you, deal with your own damn problems". Blizzard allows I think it's 3 automatic item restorations before you have to submit a ticket for something. Heck, even the F2P mess of TERA allowed for item restorations with minimal trouble. WildStar is the only MMO I've ever seen be so nonsensically restrictive on restorations of any kind. You can't even get a full character restore - they'll only give you back what was equipped on your character. It's almost like they're regularly purging their databases every few days, which is absurd.
 
Y'all need to get over yourselves and realize that people make innocent mistakes and CS should be prepared to help people with them.
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			When you get an item of that importance, take a minute to read and watch where you click. You made a mistake, it's your fault, stop annoying the support for that, they have some real issues to fix.	
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			Player's never have to change specs when raiding, please know what your future guild and future raid group will need, otherwise you're a casual.	
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			Salvaged my gauntlets and had another pair drop today, still invisible to me. So as it stands its impossible to get a new pair of Eldan Gauntlets short of re-rolling your character.	
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Salvaged my gauntlets and had another pair drop today, still invisible to me. So as it stands its impossible to get a new pair of Eldan Gauntlets short of re-rolling your character.
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The starter quests for powerful imbuement items are now repeatable, so that players may acquire them more than once!
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Guess this didn't actually mean anything in the Sabotage patch.
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So i've done Stormtalen
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Patch notes are more a 'to do' list then a 'that's done' list.
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It's a mini-game. Every time there's a patch, you are challenged to figure out which notes were actually included and which were just placed there to throw you off the trail.
 
Hardcore.
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Then they fix the fun ones like semi-naked characters at login :(
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My characters are still semi-naked! Maybe you just aren't hardcore enough. Gotta grind harder.
 
Grind.
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Actually no, when i logged my stalker in she was missing her top, so glad the fix schedule saved this one, it should become a feature!
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