148927-any-word-on-when-the-sim-chase-starts

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			That was supposed to be today, right? They said something about pushing back maintenance, but they could have at least told us if we were going to get the event or not. Or at least told us when it was pushed back to.	
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That was supposed to be today, right? They said something about pushing back maintenance, but they could have at least told us if we were going to get the event or not. Or at least told us when it was pushed back to.
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I thought we decided on our own that the "postponed maintenance" meant no event today?
 
Not that we've actually be TOLD that, mind you.	
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Are you talking about good customer service in the form of communication?
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The MO of Carbine is "let people figure out on their own that something is wrong, let them stew in it a bit, and then release a non-helpful statement."
 
I estimate that we're not going to hear anything for another 2-3 days, after which they'll tell us it's been pushed back to next week. No additional details.	
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The MO of Carbine is "let people figure out on their own that something is wrong, let them stew in it a bit, and then release a non-helpful statement."
 
I estimate that we're not going to hear anything for another 2-3 days, after which they'll tell us it's been pushed back to next week. No additional details.
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			Bump	
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Shot Caydiem a message on Twitter and she responded with: "Community's working on updating folks. Hang in there. :)"
 
That was 6 hours ago.
 
Carbine needs to work on their communication skills when it comes to addressing their player base and keeping them in the know when issues like this arise instead of sweeping it under the rug. There's a right and wrong way to handle things and this is definitely the wrong way. Don't leave us guessing as to what the hell happened to an event that was supposed to have begun today. If something went wrong (and it obviously did) then tell us that and give us an idea on when we can expect it. Don't just leave it up in the air especially when the company isn't in a position to continue losing players. Show us you care. 
 
I'm not normally this vocal when a company screws up, but holy hell. I love WildStar and I don't want to watch it fail.	
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			So nothing today? It got delayed? Dang it! How come when I come back things get weird?!	
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Carbine right now..
 	
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At this point, this is a good example of where Carbine is failing at communicating with their customers.  We were told the event would start today, and the workday is almost over and it still hasn't.  If there's something behind-the-scenes that has delayed the event that they can't discuss, fine.  I think it's fair to not expect specifics.  But, I also think it's fair for us to expect some sort of communication.  Tell us the event will be coming later or that it's been delayed or even that they aren't sure if it will happen today or not. There should've been something from the community managers.
 
Silence and just leaving your customers hanging is just bad customer service, no way around it.	
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At this point, this is a good example of where Carbine is failing at communicating with their customers.  We were told the event would start today, and the workday is almost over and it still hasn't.  If there's something behind-the-scenes that has delayed the event that they can't discuss, fine.  I think it's fair to not expect specifics.  But, I also think it's fair for us to expect some sort of communication.  Tell us the event will be coming later or that it's been delayed or even that they aren't sure if it will happen today or not. There should've been something from the community managers.
 
Silence and just leaving your customers hanging is just bad customer service, no way around it.
 
 
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Hey All -
 
We're not trying to be silent, especially when we're still working at getting everything back in working order. Right now, we're making some progress and I'll have more information for you momentarily.
 
Thanks	
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Hey All -
 
We're not trying to be silent, especially when we're still working at getting everything back in working order. Right now, we're making some progress and I'll have more information for you momentarily.
 
Thanks
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So, let's recap what happened since Winterfest:
 
-Snowtron event bugged, isn't fixed during the event: No acknowledgment, kinda understandable, it's the holidays, most devs are at home
 
-Winterfest ends, Snowtron isn't fixed or the achievement granted: Much less understandable and no acknowledgment despite the event getting fixed to stop showing up
 
-Boss Hunter event and announcement: HAHAHAHAHAHAHAHA-no. Better bury this thing somewhere and never speak about it again.
 
-Supposedly, there is something important to be announced on the 13th, nobody denies or confirms (except a vague "soon" before today): Bad, either confirm or deny, heck, even a humorous "trusting rumors, are you? Bad! :3" but don't let people jump to conclusion, especially after a very bad marketing move
 
-Update and new event on the 13th. Doesn't happen and nobody knows what happened, once again no info other than "had to be postponed to a later date": Bad, especially after what happened. At least tell us where it went wrong and post a "sorry the event isn't up yet, we're working to bring it online, we dunno if it'll be up today" to keep customers informed.
 
EDIT: OK, so finally some info, thanks, guys!
 
 
The new year isn't starting well, better work on fixing that, Carbine.
			
				
	Edited January 14, 2016 by Shakyntani	
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Bringing 24 hour energy drinks, tell America to expect me
 
(I may need you to vouche for my Visa)
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			https://forums.wildstar-online.com/forums/index.php?/topic/148936-scheduled-maintenance-14-january-2016/&do=findComment&comment=1480205	
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