102649-your-customer-service

== Content ==
			
Is *cupcake*ing terrible. 
 
And i'm having the hardest time convincing my friends to continue playing this game with game breaking bugs. Gear disappearing because your game can't handle item database management "9 years in the making" is so grossly obscene that I almost feel trolled. 
 
You want your game to be hardcore? Fine. How about you stop the bugs making peoples gear disappear so we can do that "hardcore" content?
 
The thing that gets me the most isn't just that the item(s) are gone. It's your complete lack of response/presence in game. In ANY other mmo if you have a gear problem (especially your gaming eating it) there would be an ingame response within hours, if not minutes. 
 
Get your shit together. It's getting harder and harder to even attempt logging in to this game. 	
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			They clearly didn't prioritize customer support, thinking the Devs would be too awesome for these kind of bugs to happen. 	
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			Yes, but have you SEEN warplots? 	
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			Actual Photo of Carbine CSR:	
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Yes, but have you SEEN warplots? 
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			Ya the CS is terrible. I have reported so many issues (legit ones, not just complaining about anything and everything) and I have not had an actual response from someone since the beginning of the game. The only time I did receive a response is when I informed them that a guild member was being hacked and wanted it to be shut down before any major damage was done. Well they responded to that to tell me that they cannot do anything. However, the guild member that was hacked then created a ticket later in game and took almost two weeks for any sort of response, and at the end of the day had NOTHING restored....just an apology but since so many people are being hacked they don't have the time to restore the money and gear that is lost...so here have some generic gear. *two thumbs up*.  I actually just got an epic item today, put my runes on it...got it ready to go. Tried to equip it, and of course it just vanished (like many  items do in this game). but considering it was an epic and they are hard to come by with the rune slots you want...I made a ticket explaining the issue...do I dare wait for an actual resolution? Probably better to just take my chances with the RNG in this game to get the same item. It really is just so bothersome. I've never seen a CS so terrible before, it's actually shocking. When the majority of the guild conversation is "should we continue here or go to another game" because of all the issues and the lack of support....that isn't a good sign. With the exception of housing lol...this game has zero redeeming qualities over other mmo's, even the F2P. It isn't even hardcore - if you want hardcore raiding you can find it in other mmo's...the only thing that makes this hardcore is pray to raptor jesus that you can hold onto your raid gear and not have it vanish by raid time. HARDCORE! lol  Disappointing - but what can ya do.  Wait for our subs to run out and move on.	
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			It's kind of a shame. Best comparison on launch is WoW and they at least actively engaged their players and gave back to those that stuck it out despite the issues.  I'm not saying that they should start handing out free game time left and right but it'd be nice to have something to show that the Devs aren't just listening but acting. That something I leave up to you be it game time, those shitty boomboxes, or whatever. Hell I'd be ok with just some acknowledgement that things aren't as planned.  It's bad enough that the bugs occurred which since it is launch I can understand, but when you add in a complete lack of promptness and communication..it makes it hard to forgive the bugs.	
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Copy paste responses 100% of the time.
 
I don't care if they throw those back when I hammer them with bot reports, but questions and requests for help just get a copy-paste "no, go away" response.	
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The CS isn't lightening fast, but they have a game just out of beta with bugs and many issues, so expect them to be very busy.
 
I don't know what you put in your support tickets, but I got a response and action from a few days and up to a week on the outside.
Stating the problem and that you need further contact without raging at them seems to generate results (plus being patient with the time delay in response).
 
Some things just suck in the game, bug 'em and move on while you can; try something else for a bit if the bug gated your progression.
eg: I was unable to complete the Drusera missions while that targeted AOE bug dropped everything at your feet; so I messed around on something else for a bit and it wasn't the end of the world.	
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I was extremely polite with a lot of data for two weeks, before I got grumpy and started sharing my anger with them closing the ticket without resolving it.
 
So no, failing to rage at them generates less results. If you aren't raging, then you are low priority. They simply move to the next "escalated" customer and assume you'll just suffer whatever problem you have. 	
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I was extremely polite with a lot of data for two weeks, before I got grumpy and started sharing my anger with them closing the ticket without resolving it.
 
So no, failing to rage at them generates less results. If you aren't raging, then you are low priority. They simply move to the next "escalated" customer and assume you'll just suffer whatever problem you have. 
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ok ok ok ok customer service aside...
 
Seriously...
 
Have you SEEN Warplots?	
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I don't disagree that since it is the launch of a game that there are going to be many mind numbing tickets made about insignificant issues. But them completely ignoring issues such as loot that vanished, hacking and losing everything you had, that that cost players a LOT of time/money/and patience (since it takes so long to obtain the epics you want and all that goes with them), is just obnoxious.
 
Any game I have ever played (including when WOW first launched), had CS in place so that if similar issues occurred, you had contact with someone within hours and they would resolve the issue, and make you 'whole' again, or at least do what they could to rectify the situation. Especially here with people losing items left, right and centre due to a problem on their end. I mean yes, you expect many issues at launch, but them not having their gear system working well is kind of basic and just awe inspiring.
 
If you lose everything due to being hacked and two weeks later get a mail with some generic gear that is nowhere near the level of gear you had before, that took you hours and hours of running dungeons and adventures, not to mention all of your money, and nothing is done about it and no communication made. That is just not right.
 
I do agree that some amount of leniency is required at launch, but this is beyond anything I (and I'm sure many others), are willing to pay for.
 
Even with the Warplots - lol	
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It's something I've tried talking about before:
 
https://forums.wildstar-online.com/forums/index.php?/topic/102143-awful-customer-service-and-why-it-matters/
 
I've even tried addressing specific issues:
 
https://forums.wildstar-online.com/forums/index.php?/topic/100212-you-should-get-a-response-from-an-agent-within-24-hours/
 
Which even had the head of CS reply saying well at least the average is down to 3 days instead of a week. Let alone all the other threads of specific issues I've seen and/or replied to. My favourite was the guy who wasn't given a title from stress testing, eventually found out via a dev on reddit that CS should be able to do it, the dev said he'd take over and make sure everyone got their titles. He never did.
 
They don't give a damn about the feedback on it, time to talk with your wallet.	
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{| class="blockquote"
The CS isn't lightening fast, but they have a game just out of beta with bugs and many issues, so expect them to be very busy.
 
I don't know what you put in your support tickets, but I got a response and action from a few days and up to a week on the outside.
Stating the problem and that you need further contact without raging at them seems to generate results (plus being patient with the time delay in response).
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