55715-headstart-issues-31514-page-12

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Is anywone has issues login on Ascendancy ? I just see running hamster and thats all ( not even getting to the my favourite guest queue
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			Ugh.... still considered a guest this morning.... w t f?	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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If we have so much issues on pre-launch, what will be on launch, omg ;(
I paid for deluxe edition....
Now I am waiting 2x2h times to join the Ravenous server, first time, I waited 2h...(was alt+tab, can't watch the waiting screen for 2h), then came(in the game) after sooner, and press "Enter Game", and game froze.
That happened second time too, total time for waiting, near 4 hours. What a mess, what a lame start of the game.
 
PS. My vision, you will become f2p soon, after ppl are disappointed too much from the crappy realization of the game. That is how good ideas become bad reality.	
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After a six hour queue waiting time I have now been stuck on the loading screen for half an hour to get into the game.
 
When you offer a three-day headstart with a pre-order, please try and make sure you can actually take part in this three day headstart. I feel rather cheated out of this part of the pre-order.	
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			soooo after spending 2h+ in queue all i'm getting is blank char select -.-' (3 times in a row)	
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			Can't get past the login screen now. Network Error. Nice.	
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{| class="blockquote"
The red text should be our least important concern. The fact is everything is either bugged, overloaded or simply full :). This is life with pre-launches, I would not want to be in the Devs shoes right now, I bet they haven't even eaten since yesterday let alone sleep.
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Don't forget about ticket 	#232922 	
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Still waiting for my account to get fixed.
 
support ticket	#226774	
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Got disconected from server after 1 hour of playing ( total of 1 hour of playing overall since headstart went on ) and now stuck in retrieving network information, folowed by network error : connection closed. 
Probably gona face another 26 hours q for hazak when you fix this...
 
This is now taking the crown from funcoms age of conan launch 
 
Congratulations	
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After 4 hours in the *cupcake* queue I can select my character at all:
 
No select window
No Name shown
Character naked
 
Alt+F4 to see IF it is resolved IF I log in back again very quickly and now I am stuck in "Retrieve Account Information" for what? TO BE BACK AGAIN IN THE QUEUE?
 
Sorry Carbine but your server "plans" failed big time, and great because the game as huge success, but as a client that payed your game I am not even angry I am really mad! I want to play the game and I can't, and is not about launch issues that happen and is normal but the " 1 PvP Server EU" was really really bad move, when everyone said it would go bad! Where is "Devs are Listening"?
 
Thank you for wasting me 40 euros, and 3 days of my vacations.	
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{| class="blockquote"
Hahaha, yeah,incorrect, they were too busy eating hot peppers while playing their own game on twitch.tv and having loads of fun.
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			Still waiting to even be able to log in. #223959 - 35? hours now.	
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			Waited for a nice long 7h to get into Hazak and then suddenly it froze and now i cant se realm list again and now when im trying to logg in again i only get Network Error:Connection Closed so far 1h played 26h ques all together.	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			I was able to enter the world after 4 hours in QUEUE and now im stuck at loading screen!``?!!?!?!?!?!? HOW THE *cupcake*?	
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			anyone got answer from suppot about not valide account issue?	
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{| class="blockquote"
Yeah, all of what, 2-3 developers? On a team of HUNDREDS. One of which (Tony) has zero developer responsibility? He's the Community Manager. And as for paying, the 3-day headstart is a "bonus", in addition to getting the game, and 30 days of subscription. If you are sitting in queues for several hours during your 30-day subscription, feel free to moan and complain about it. Until then, learn some patience. Please.
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			After getting on position 500 (started ad 3000), 4 hours later I got disconnected and get "Network Error: Connection Closed"... I really hope "Devs are listening"	
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My client just crashed and stuck for ever on Network Status Retriving Account Information.. what can it be?
Don't tell me another 2h+ queue :|	
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{| class="blockquote"
If you were any more of an apologist you would work for Healthcare.gov as a CSR.
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Okay now... Now i've had enough.
 
Guys i understand yesterday was a bumpy ride, i do, shit happens. But 24 hours later and you hardly speak to us. I have been in cue for my server for more hours then that little ferret can survive running. And when i get in, the game won't load and i have to ALT+F4. Now i there's network error. 
 
And for the love of god, STOP PROMOTING THE DAMN STREAMS ON TWITTER! I'm sorry i don't mean to be an *cupcake* but do you think it's a good move, to show how good the game works for the "A-Team". You are only pissing people off.
 
Regardless of how F-n pissed i am right now, i love the game and i think you have done a good job, i just... I just wan't to punch someone right now.	
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{| class="blockquote"
Yeah, all of what, 2-3 developers? On a team of HUNDREDS. One of which (Tony) has zero developer responsibility? He's the Community Manager. And as for paying, the 3-day headstart is a "bonus", in addition to getting the game, and 30 days of subscription. If you are sitting in queues for several hours during your 30-day subscription, feel free to moan and complain about it. Until then, learn some patience. Please.
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{| class="blockquote"
Two things they could do that would eliminate a bunch of bs that's going on so that they could focus elsewhere:
 
Promise and make good on that promise to give a free transfer to a character from one server to another due to the overload and queue times on some servers.
 
 
Promise and make good on that promise to give a future free name change or scrap this reservation fiasco thing completely right here and now.
 
 
So far not one single tweet or CS or Mod or Dev or any official whatsoever is willing to discuss this. We need to discuss this.
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{| class="blockquote"
anyone got answer from suppot about not valide account issue?
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EU can't login stuck at retrieving account information restarted client 4 times same issue.
 
Network Error Connection closed:
 
206.127.148.166:23115	
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			Ok so new eu-pvp realm is up, and it seems Hazak is not full anymore, unfortunatly when i choose to log in it it says - Connecting to Realm and stays like that... doesnt happen on any other pvp server ive tried tho..	
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{| class="blockquote"
Please avoid personal attacks. Thank you.
 
And for the record, I live in Europe, and have zero interest in the US sub-standard healthcare system.
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{| class="blockquote"
Asks for no personal attacks, attacks an entire continent instead.  :rolleyes:
 
You have a little something on your nose.
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{| class="blockquote"
 And as for paying, the 3-day headstart is a "bonus", in addition to getting the game, and 30 days of subscription. If you are sitting in queues for several hours during your 30-day subscription, feel free to moan and complain about it. Until then, learn some patience. Please.
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was just 4 hours in que got in, tried to log in my char, got network error at loading screen now i  am stuck at retrieving account information
 
 
guys this is unacceptable imo
 
i dont want to que again for 10 hours	
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{| class="blockquote"
Okay now... Now i've had enough.
 
Guys i understand yesterday was a bumpy ride, i do, shit happens. But 24 hours later and you hardly speak to us. I have been in cue for my server for more hours then that little ferret can survive running. And when i get in, the game won't load and i have to ALT+F4. Now i there's network error. 
 
And for the love of god, STOP PROMOTING THE DAMN STREAMS ON TWITTER! I'm sorry i don't mean to be an *cupcake* but do you think it's a good move, to show how good the game works for the "A-Team". You are only pissing people off.
 
Regardless of how F-n pissed i am right now, i love the game and i think you have done a good job, i just... I just wan't to punch someone right now.
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Waited 2 hours for my Pergo queue, it opens Widow (which I have no characters), change realm to Pergo, 12 hour queue.
 
But anyway...
 
Does anyone think I could get the legendary cloak before WoD hits?	
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			This game has so many bad design choices, even for a game 10 years in development,  jesus #$@#$ christ. Queue lines is an ancient solution to server population problem. What's worse, they didn't paid attention to the guild population in servers, they preferred to focus on "name reservation".	
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Not able to login at all at present, managed ok on the forums but after inputting the authenticator information the connect eventually times out with the message "Network Error: Connection Closed 206.127.148.166:23115"
 
Was hitting the queue earlier but now not even getting that far.
 
EU account, toons on the Ascendancy server.
 
Bode.	
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{| class="blockquote"
Well. maybe not exactly WHOLE account is a guest. but definitely in queue you are a guest.
 
And, as i said, some people can log in faster with 3000 queue than you with 1500 ppl in queue. And they dont have those red words in it.
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			For the NA/EU datacenter issue.  I am ticket# 238516 and am pushing 24 hours as well and if you let me on I promise to play on a low pop server! :D 	
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{| class="blockquote"
This game has so many bad design choices, even for a game 10 years in development,  jesus #$@#$ christ. Queue lines is an ancient solution to server population problem. What's worse, they didn't paid attention to the guild population in servers, they preferred to focus on "name reservation".
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			Fix this 12-Hour Wait queue.....	
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https://twitter.com/WildStar/status/473155265593110528
 
No Valid Game Account Peeps, post up them ticket numbers!	
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"Retrieving realm list"
 
Deja vu from yesterday?	
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I'm getting this: 
Network Error: Connection Closed
 
FIX! i have just been in a 4300 long queue on hazak and when i got in, i got DC'ed from YOUR server, not my own internet.	
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Haha, I must admit Mods, that was a quick response.
 
Well played.	
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{| class="blockquote"
This isn't a solution. I wont have access to my old email in 90 days.... Or even a week most likely.(changing providers cause were moving and frontier charges a stupid amount of money ($100) for 2mb/s download 200kb/s upload)
In addition the 90 day timer is active on an email change. Can they bypass it and if they can... wouldn't they be able to bypass it twice once I have the name?
Whats preventing them from going in and swapping the old email attached to the name with the new email?
Whos idea was it to attach the names to the email and not the account?
 
Do I just need to get a different in game name Devs?
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@CRB_Anlath
 
Im still getting "No valid Wildstar game account found for the European Datacenter (Game Region). Your Default Datacenter (Game Region) has been changed to North America. Please log in again"
 
Sucks....and Ive replied to my ticket that I logged on Saturday 31st at 8.22am.
 
Still not fixed.
 
Ticket numbers are
 
#222304 and #229341 and #239317 and now #244100	
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			I'm still flagged as a guest account. :(	
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Just wanted to give a heads up to some of you maybe it will help.  
 
"NO VALID ACCOUNT"
 
If you are using two step authentication and your computer clock is wrong it will give you this error.  My power went out last night, and I had this issue when I woke up, after I fixed my computer clock everything was good to go again.	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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Was told by your twitter to link my support ID here: #224580;
 
I have been wating for 32 hours almost. 
 
I can only play in NA even tough i bought the game under /uk to be sure my key is EU så i get the "No Valid Game Account" message 
 
Hope i soon will be able to play! :-)	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			#227903 and #241814	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			I can't even get past the login screen. I just keep getting a network error message! Any tips I could try to see if i could get it to work? 	
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			whats going with hazak? stuc at connecting to realm	
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EU/NA bouncing issue	#236559	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			The "retrieving realm list" bug from yesterday is back. Can't go to the new realms because of this.	
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Been waiting in q all day to log in hazak, but couldnt because constant serverkicks (dcs) while in mid q, and back to top of q all over again. Now you had the new servers and i get this:
 
http://s2.postimg.org/pmclnlj61/Wild_Star_140601_183431.png
 
fix some, break some... result - still cant play, back to the beggining...	
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#222619 
 
Bouncing EU NA	
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	Request #225160  
MOve me to EU please im starting to feel like a rubber ball from all that "bouncing" 	
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			CRB_ANLATH, you should have made another thread about the bouncing issue to gather all the tickets id's. ID's can be lost through the spam and the pages.	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			What are you doing??! Standing in line 5 hours! You start a new server ... just the game client from the queue "knocked out" .... and now I run after entering the password permanent "Network errorr" Just Incredible .... failed the early start of the game!	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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	#228060 Game region 26h+
 	
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Still the que to enter the realm for like hours and still that quest account and i cnt change the realm :( What is going onte here? i mean the beta had not these problems :(
 
So what to do now??	
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{| class="blockquote"
Still the que to enter the realm for like hours and still that quest account and i cnt change the realm :( What is going onte here? i mean the beta had not these problems :(
 
So what to do now??
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{| class="blockquote"
whats going with hazak? stuc at connecting to realm
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{| class="blockquote"
Still the que to enter the realm for like hours and still that quest account and i cnt change the realm :( What is going onte here? i mean the beta had not these problems :(
 
So what to do now??
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atm i'm getting a non stop network error: connection closed
this becomming fairly silly	
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			Ticket ID #243757 being waiting over 30 hours now.	
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			#227036 #227048 #236308 #240918 #240938 .. just chose one please :)	
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			After the new servers came online, I was trying to join an adventure. At the loading screen the game crashed, and when I tried to login again after entering my credentials, I am now stuck at "Retrieving Account Information". Tried alt+f4 restart - no luck, pc restart - no luck, - modem reset - no luck.	
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			Twice I have queued for Hazak today...after 3-4 hours it connected but it was in a FR server!!! And yes I did choose him from the server list. Now when I try to change realm I get "Network status - Retrieving realm list" and on client restart it just connects me to the FR server.... This is tested in 2 pcs...All my friends are in Hazac and this was my dayoff..	
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{| class="blockquote"
atm i'm getting a non stop network error: connection closed
this becomming fairly silly
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			35h wait so far Request #222231	
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			oh you gota be kidding me..... now im stuck in retrieving account information omg	
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Client version does not meet game server version  FFS no Help no response to ticket BAD customer service
PRESTART is not free we paid for this  it was sold as a advantage. BIG insite how future support is going to be wait to the 3rd.
 	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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			Can somebody maybe tell us at what ticket number they are so we can estimate ourselves when our ticket is up instead of waiting for a response like this They are hard at work on it, be patient.	
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{| class="blockquote"
oh you gota be kidding me..... now im stuck in retrieving account information omg
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{| class="blockquote"
Seeing "Guest accounts that haven't purchased Wildstar have lower queue priority" = Does not mean you are a GUEST account. It is a pre-emptive message for when Guests are able to try the game.
 
The VAST majority of users are now flagged correctly. To test, go to a low-pop realm and try to use /zone chat. If you can use it, you are flagged correctly.
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			Waiting for this game for so long, and now it doesn't work... :(	
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{| class="blockquote"
Yep, so am I...
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{| class="blockquote"
Players are treated as Guest and not placed into queues correctlyIf you think you are flagged as a Guest still, log into a low-pop realm and see if you can chat in /zone etc.
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All the best parties start with chaos. I'm just riding a wave of alts, trying to stay ahead of the queues - it's a bumpy but fun ride.
 
Salute to those in the tech trenches.	
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	#236099 
 
Thanks in advance ...	
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			It sounds like a lot of people have been commenting on this, but thought I might come here to post that I'm having a similar problem. Before the patch I did not have super long wait times, and when I was in queue I did not get the "Guest accounts that haven't purchased WildStar have a lower queue priority" red text, now I do. Not sure if this indicates that you have a guest account, but my queue times have been incredibly high since the patch. Not raging, although I would like to be able to fix the problem if it does exist. I primarily wanted to make sure that you know a problem potentially exists. I cant wait to play more of this great game!	
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CRB_AnlathCan u solve the problem (bouncing) pls. My ticket number is 	#239305 	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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{| class="blockquote"
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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	Request #224890
 	
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			So you guys says you fixed the "guest"problem but i trully still as guest in the mean login queue...	
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			My ticket #212231, made thusday 29th and still havent been solved. Thanks in advance :)	
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Request #211633 which was may 29th at 10h23(am). I was told the issue was fixed and I just had to keep trying, but well, no. :P Ticket got utterly ignored later on. 
I tried again with request #224940 at may 31st, same time. They said they're fixing it and the process could take up to 3 hours.
 
Now, it's 1st of June and I still ain't playing. :< 	
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			And again other day cant login in game.  I play in 2 day of head start 2 hour, gl carbine- ncsof 2 year in beta for this ............................... restar server wtf	
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after >3 hours wait, I get in, damn crap software times out loading my house, the first thing I go to in less than 1 minute on the gamer, I have to restart game, and cannot now get account information!
 
 
C O M E
 
O N
 
I cannot deal with this shit!"¬!!!!!!"!!	
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			The way to go is to make more realms and allow for 2-3 days free migration. I know its only a day into a game but many would rather wait than loose their progress, opened boomboxes etc.And for those who are stuck at this network status, try hitting escape and reenter your password several times, it worked out for me ;)	
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			now the logging servers are *cupcake*ed up aswelll :s	
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			I show boobs if fix my "not valid account" #227036 :>	
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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CRB_Anlath, on 01 Jun 2014 - 5:30 PM, said:
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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{| class="blockquote"
I show boobs if fix my "not valid account" #227036 :>
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{| class="blockquote"
I kind of feel sorry for the people at Carbine but then I remember that they have my money. I understand the lack of official acknowledgments for their mistakes, they are probably running around trying to fix everything up. I am ready to forgive them, if they manage to find a proper ...
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I am able to launch the game, but I am still being thrown between EU and US - ticket is 30 hours old 	ticket #229331	
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Took 3 hours queue to get into Hazak this morning by which time I had to leave. Now I get the Hamster at retrieving account information and CANT EVEN LOG IN!!
 
Given all the info, and notice you guys have had this is plain embarrassing. Really. All the great work to design a fun game destroyed because you cant handle the actual practical mechanics of running an IT system. Shocking	
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{| class="blockquote"
The way to go is to make more realms and allow for 2-3 days free migration. I know its only a day into a game but many would rather wait than loose their progress, opened boomboxes etc.
 
And for those who are stuck at this network status, try hitting escape and reenter your password several times, it worked out for me ;)
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{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
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I was told on stream to post my ticket number since I've had this issue for more than 24 hours.
 
 
#114204 
 
Stuck on an EU server with my NA account. Cannot play on the NA server, but I can play on EU and create characters there. Out of the 3 accounts I have purchased this is the only account this has happened on.
 
Continuation form what happened in this thread from Open Beta. You solved it then, but still waiting for a fix now. Been over 24 hours since someone answered my ticket and it's starting to grate a bit. Missing all the adventure and experience of leveling with my guild.
 
This is the second time that my account has been moved to the EU and has caused this headache. 	
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			How do you make a ticket do you need to be logged in to the game to make a ticket?	
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Me ){}( <==============8 NC/Carbine.
 
I can't bend over any further to accommodate your huge ***** anymore.  Give me my money back.	
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{| class="blockquote"
How do you make a ticket do you need to be logged in to the game to make a ticket?
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			Thx for fixing login issue.Now can i have my spot back? You know, which was NOT AT THE END OF THE LINE!?I have work tomorrow, could i just please get to play before i have to go to bed.	
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			My ticket number is #234451. I have been getting the "No valid account" bouncing issue for over 24 hours. I got a ticket reponse that said you fixed my account. It's still broken.	
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			ARE YOU FKING SERIOUS? QUEUED 4 HOURS GOT IN .....ENTER WORLD, STUCK AT LOAD.SERVER CRASHED AND NOW I'M PLACED AT 2200 IN QUEUE?!?!?!?!? ARE .......YOU.........*cupcake*ING........SERIOUS...... 	
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			I understand Carbine are trying to increase amount of servers they have up to help with huge amount of people attempting to play but now a lot of EU players can't log into any server as we all keep getting network errors, Its 1 step forward 5 steps back for the most of us though got to love how they are able to play on twitch and without major problems!? Be nice if you chose to help your new client base instead of trying to get more influx of people.Its nice to see where the priority of Carbine is!? Views on Twitch more important then fixing the current problems!! Thanks for taking my money you should have just asked me to subscribe to you on twitch as its cheaper for me and atleast one of us gets to enjoy the game!!	
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{| class="blockquote"
Me ){}( <==============8 NC/Carbine.
 
I can't bend over any further to accommodate your huge ***** anymore.  Give me my money back.
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Anyone else get this after 1h in the queue?
 
http://s17.postimg.org/t7xj6vsen/Wild_Star_140601_162613.png	
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			Carbine. Could it be an idea to restart Hazak to remove the afk players. 	
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In EU. having the No valid account problem.
 
My ticket ID is
#227751
 
thanks	
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			37 hours into head start, still flagged as guest account...	
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anyone else gets this after 1h in queue?
 
http://s17.postimg.org/t7xj6vsen/Wild_Star_140601_162613.png	
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{| class="blockquote"
ARE YOU FKING SERIOUS? QUEUED 4 HOURS GOT IN .....ENTER WORLD, STUCK AT LOAD.
 
SERVER CRASHED AND NOW I'M PLACED AT 2200 IN QUEUE?!?!?!?!? ARE .......YOU.........*cupcake*ING........SERIOUS......
 
 
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Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
 
	#238736 	
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{| class="blockquote"
How do you make a ticket do you need to be logged in to the game to make a ticket?
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			Stuck at "Retrieving Account Information" over and over. Tried ESC and entering info lots of times, restarted PC, restarted router ...no difference. I fear what will happen when even more people try to join WS after the "early access" is over :(	
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Annnnnnd...after my last post suddenly IM IN GAME.  Just so there is a record that at least 1 person with the account bug has been fixed.
 
Am I happy? Hell no; abysmal launch and CS all round - and only AFTER I asked for my money back?
 
Anyway ticket #223959	
----
			
{| class="blockquote"
Annnnnnd...after my last post suddenly IM IN GAME.  Just so there is a record that at least 1 person with the account bug has been fixed.
 
Am I happy? Hell no; abysmal launch and CS all round - and only AFTER I asked for my money back?
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Need an update please, We're passing 20% (14 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
3 hour wait, 3 mins game play (freeze loading housing area), restart fails to get me in, now with 4hour 8min wait.... w t f (now 5 hour 30mins wait)!!!
 
that means 2hours queue this morning, 3 hours queue earlier, and 5hours queue again now - total 11hours queue - add in 8hours sleeping, and I have 5 hours in the day to live a life, and put some game time in, assuming i can bear staying at the pc
 
can you confirm - when this duff software does load - if i am not at the pc - but away from say 25mins, will it time out and i have to go back to requeue?	
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			My bouncing has been fixed and i'm in-game! Thank you, Carbine, i forgive you.	
----
			
this is unbelievable.
every single time.
new mmorpg comes out, the company tries to save some bucks by not opening a lot of servers, low capacity , pre orders, head starts e.t.c 
then ofc comes the fail,  and 1 week of apologies ( THAT ARE AVOIDABLE ) they loose player base and in the end ....
nop you didnt save any money , you burned even if a low % of player base just like everyone else does.
then the decadence starts and it comes the reviews " what failed " ? " same old song " ? 
game goes f2p after a wile and the micro transactions start. 
then ppl wonder why players keep their WoW sub ...
ye its OUR fault sure.	
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
Wow Carbine your headstart is even worse than most of the mmos ive ever tried.
I stood in line for 2 hours now in queue then game crashes and i have to login in again then back to 1500 when i crashed i was at about 50 so another 2 hours why bother really.
Also dont give that crap we have opened new realms with less queue you need to fix the q system first and also give a smack on the fingers for ncsoft not handling logins correctly i mean comon its 2014 you should be aware of all the problems a new mmo has from experience all of you.
 
J	
----
			
{| class="blockquote"
My bouncing has been fixed and i'm in-game! Thank you, Carbine, i forgive you.
----
			GUYS SPARM THEM ON TWITTER !!http://twitter.com/wildstar 	
----
			
{| class="blockquote"
Annnnnnd...after my last post suddenly IM IN GAME.  Just so there is a record that at least 1 person with the account bug has been fixed.
 
Am I happy? Hell no; abysmal launch and CS all round - and only AFTER I asked for my money back?
 
Anyway ticket #223959
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Annnnnnd...after my last post suddenly IM IN GAME.  Just so there is a record that at least 1 person with the account bug has been fixed.
 
Am I happy? Hell no; abysmal launch and CS all round - and only AFTER I asked for my money back?
 
Anyway ticket #223959
----
			
{| class="blockquote"
GUYS SPARM THEM ON TWITTER !!
 
http://twitter.com/wildstar
 
----
			This is getting past a joke, I gave you money to have a "3 Day Head Start" Not a couple of hours. The fact after taking my money and a lot of other peoples also we are then made to be "Guest" accounts and have to wait obscene hours to play before we encounter some other problem, Though people that seemingly are big on Youtube / Twitch don't have any sort of problem and are able to access the game quickly and without effort and would seem they are being given priority over the players that will player the game for "years" not just a month to get some views!!I would like to request my money back as I am unhappy with the service I am receiving or lack of and I think that is a fair compensation!!	
----
			
 
	Request #238751 
 	
----
			
{| class="blockquote"
What was your ticket number?
----
			Aside from a few issues, which are to be expected of a new MMO's release, I feel this went rather well. Thanks Carbine!	
----
			Nvm, i got in too. #218957	
----
			Oh hell yeah i agree. this is the biggeste epic fail pre-lauch ever . not even WoW had so many problem at the first launch and this here is only a pre-launch ?headstart = waitstart = lost of game time = lost of Money  = BS!	
----
			So...if I can chat in /zone on a low-pop realm, I'm seeing the real 4-hour queue on my guild's server? Lovely.	
----
			
I am STILL stuck on EU and my ticket is ridiculously old... this is getting nuts. #114204
 
What. Even a reply of "Working on it" would make me happy. Seriously, had to put up with this in Open Beta and now again?	
----
			Played for an hour early this morning. Had to go out, when I got back tried to get back on and now I am stuck in a 12 hour queue. You need to seriously fix this, This game is not worth as much trouble as you all have created. It would be completely different if I could just log into my character on a different PVP server instead of waiting for that specific one to open up. But I can't even delete my character and start in a new server since I can't even get to the character page. This is completely ridiculous and if it keeps up I will be wanting my money back.	
----
			#227036 #227048 #236308 #240918 #240938 .. just chose one please :)	
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
Still getting into a long Queue with the guest message in red...
Wasn't that got solved?
 	Request #244202 	
----
			
12 pm gmt position in queue 2844 estimated wait time 13 hour
16 gmt position in queue 875 estimated wait time 5 hour
17 gmt WIN! 
17.30 gmt Disconnection! Network Error  :angry:
18 gmt position in queue 2000 estimated wait time 10 hour 
 
Thank you for a wonderful holiday!
 	
----
			And I wouldn't bother with Twitter. A few of us have been on there asking and replying to stuff with suggestions or questions and only a very few are cherry picked to showcase 'look we did a thing'.	
----
			
{| class="blockquote"
And I wouldn't bother with Twitter. A few of us have been on there asking and replying to stuff with suggestions or questions and only a very few are cherry picked to showcase 'look we did a thing'.
----
			
Still getting the guest queue bug and I can talk in zone chat on other servers....I feel like that's just an attempt to pull people away from their queued server lol, except my guild and friends are on my server so that not going to happen any time soon :\, and I'm sure the case is similar for a lot of other people. If this is fixed, is it normal to still get the red guest warning while in queue? 
 
Also, this is a bit of a harsh idea but I've seen other MMO's halt character creation on really full zones for a short period of time to try and funnel new people who have no ties to a full server onto a less full one, which I know can cause problems for people who DO have a reason to be there...But I dunno lol.	
----
			
#240779
 
Thank you.	
----
			
hi,
 
My request => 
#241136 
 
pleaz :) i'm about to cry	
----
			
{| class="blockquote"
12 pm gmt position in queue 2844 estimated wait time 13 hour
16 gmt position in queue 875 estimated wait time 5 hour
17 gmt WIN! 
17.30 gmt Disconnection! Network Error  :angry:
18 gmt position in queue 2000 estimated wait time 10 hour 
 
Thank you for a wonderful holiday!
 
----
			Arrogant developers dont even care to answer people on this forum ...epic epic fail.service ? lol	
----
			Guys why are you dropping the ball on this? the cue times are redicilous and if god forbid you should tab out for the wait you come back to a frozen screen and right back to the end you go for yet another redicilous wait time I thought this game is good but like everyone else said you need to fix this figure it out when you got millions paying you 15 dollars a month these problems are unacceptable	
----
			
	#236979
 
Thank you	
----
			
#242664
 
Hope this works? wasted what 4 hours and only found this through looking at tweeter...	
----
			
ticket number 	#236104	
----
			
is someone able to translate this? http://ow.ly/xuKSO 
 
its a thread from the french forum with informations about the "No Valid Game Account" problem
 
google translater is no help :D	
----
			im so gona get raging  if this 6 hour queue on hazak gets me to a crash again.	
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			maybe we should ban all these pie in the sky developers from building software, being located in the cloud of dreams (aka west coast usa), and have real stress testing of software with grown ups involved	
----
			
My request: 
 
#244837 
 
Thank you.	
----
			And Still we wait	
----
			well be ready to rage then...the dont care about EU and they expect ppl to pay a monthly fee for this BS ?real im thinking about wanting my Money back and make the bank chancels the trans.i dont understant launch can make problem im been at the start on Everquest and WoW and other games but this is the biggest fail .and the most provoking is that they dont care about EU at all and dont even repley or respons to anything or anyone. !what the F do they think ppl gonna do on the real launch and if this shit keep going on for weeks ??and just for 1 thing they realy should  get pre-order accounts free play time for 30 extra minimumor somethink good for this BS	
----
			It's all very well them adding new servers and I can appreciate this is helpful for newcomers. What this doesn't solve is the lengthy queues experienced by people who have already invested a good amount of time into a character and want to access the server its saved on. Character moves would help spread the server load until this is all sorted out for people that want to move.	
----
			
Cougar on LiveStream talking about f***ing titles and optimization when people can't even log into the servers? WTF?
 
WHY DOES IT SEEM LIKE ONLY THE ONE EU GUYS ARE LISTENING?	
----
			
ticket number ----->    #211329 
 
i just want my account moved back to EU along with my game + code so i can play with my friends :angry:
after your solution with my game code being to US and not EU as i thought the pre order would have given me
were to move my account to US and not the game to EU  ......much sad so panda	
----
			#222175 and/or #238971	
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
CRB_Anlath, on 01 Jun 2014 - 5:30 PM, said:
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
Hi,
my ticketid: #224352 
 
I'm waiting since 33hours.	
----
			#222862 - 33+ hours	
----
			Sincere thanks for the New EN PvE server guys!	
----
			
£50 down, no service working for me. Ticket submitted, no response. Others in and having fun, myself and others left outside with nothing to show for it.
 
So fed up now, what a real bummer for the weekend. Got two weeks off work now waiting to start a new job, looks like it's going to be dull!	
----
			
{| class="blockquote"
Sincere thanks for the New EN PvE server guys!
----
			
For all with No Valid Game account
 
its very simple, customer support is not working on Sundays(Account managment is NcSoft NOT Carbine) ( thats why they tell u waiting time is around 24H) all these ID'S that we are submitting... is just so they can make a list of "most desperate players" so the customer service knows where to begin tomorrow morning when they get to work....THIS IS WHY NOT A SINGLE PERSON WROTE THAT IT GOT FIXED FOR HIM/HER ....
 
100% legit info	
----
			
hi 
 
My ticket ID : #236891	
----
			
{| class="blockquote"
For all with No Valid Game account
 
its very simple, customer support is not working on Sundays ( thats why they tell u waiting time is around 24H) all these ID'S that we are submitting... is just so they can make a list of "most desperate players" so the customer service knows where to begin tomorrow morning when they get to work....THIS IS WHY NOT A SINGLE PERSON WROTE THAT IT GOT FIXED FOR HIM/HER ....
 
100% legit info
----
			
{| class="blockquote"
For all with No Valid Game account
 
its very simple, customer support is not working on Sundays ( thats why they tell u waiting time is around 24H) all these ID'S that we are submitting... is just so they can make a list of "most desperate players" so the customer service knows where to begin tomorrow morning when they get to work....THIS IS WHY NOT A SINGLE PERSON WROTE THAT IT GOT FIXED FOR HIM/HER ....
 
100% legit info
----
			
{| class="blockquote"
For all with No Valid Game account
 
its very simple, customer support is not working on Sundays ( thats why they tell u waiting time is around 24H) all these ID'S that we are submitting... is just so they can make a list of "most desperate players" so the customer service knows where to begin tomorrow morning when they get to work....THIS IS WHY NOT A SINGLE PERSON WROTE THAT IT GOT FIXED FOR HIM/HER ....
 
100% legit info
----
			Wouldn't surprise me, i've been waiting since pre-release started to get a reply also handed down my code on twitter and on here and no responds. Guess I got my hopes up to much thinking id be able to play today finally ><	
----
			
{| class="blockquote"
Not working on a release date (I know it not offical, but it is a soft release). Silly mistake to be honest.
----
			
Cela fais deux jours que le problème persiste et nous avons aucune info aussi bien sur le serveur eu que na gg carbine   
 
 
poiur faire ca supprimer les compte concerné et encoyé leur une nouvelle clé de jeu et un caramel par ips pour ce le mettre profond dans le cul lulu	
----
			
Ticket number 
#232922
 
Is now officially past the 24h support response time. Still an invalid account.	
----
			
{| class="blockquote"
This is not true, a few people have posted on these forums that they have had their issue fixed and they have stated that customer service is working today so do not belive this information.
----
			
Request #233446 
 
23 Hours now for something they can easily fix.
 
Would love some service for this customer.	
----
			226066 - fixed one minute ago.	
----
			
Unbeliable!
Second day of "login issues" provided with impossible queues. Its not even close to proper "customer service" and any kind of benefits for head-start is more like another "beta weekend". And after this attitude you have t osuggest gamers to return money for this kind of "service" as it s not even able to play game besides deep night (i guess).
And I'm really afraid what type of collapse will happen at main start 3d June...	
----
			
I haven't even managed to create my character yet. Spent most of yesterday looking at a hamster on a wheel whilst trying to "receive server list'.
 
Today, spent most of the day in a queue, when i finally get to the character screen, i get 'retrieving character information', then nothing happens. Alt+f4, now put back into a 3 hour queue.
 
Oh well, tomorrow is another day. Hope i can get some game time tomorrow.	
----
			
Hello,
 
I have the same problem: No Valid Wildstar game account. I'm getting a bit desperate after waiting all weekend... Help please?
 	My ticket number: #222171	
----
			36 hours to fix one issue?	
----
			Request #236841	
----
			
Whats going on with the queue on hazzak, my time went down from 12 to 9 hours now its going up !! as is the queue i have that red text about guests. whats going on ?
Also when i was in this morning i claimed my bag of awesomeness and then it was gone when i relogged. 	
----
			#229687 has been fixed just now.	
----
			
{| class="blockquote"
For all with No Valid Game account
 
its very simple, customer support is not working on Sundays(Account managment is NcSoft NOT Carbine) ( thats why they tell u waiting time is around 24H) all these ID'S that we are submitting... is just so they can make a list of "most desperate players" so the customer service knows where to begin tomorrow morning when they get to work....THIS IS WHY NOT A SINGLE PERSON WROTE THAT IT GOT FIXED FOR HIM/HER ....
 
100% legit info
----
			YOU ARE NOT PREPARED ...	
----
			
Today:
Me: Hey, lets continue leveling up my precious character in Hazak!Game: Nope, u are guest, wait 12 hours till u can join.REALLY? 	
----
			For the bouncing issue i got since yesterday morning, i just tried logging in and worked, but my ticket didn't got answered. So just try.	
----
			when I open my boom box I don't get any items... they say this is fixed I put a ticket in and I'm sent a link to these forums... I replay can I get the boom box back or the item I'm supposed to get from it? I then say that a link to the forums didn't answer weather or not I"ll get my stuff back....supports response the exact same link to the forums that didn't help me in the first place that I said didn't answer my question... what kinda support doesn't bother reading the issue and respond the same cut and paste response when told it didn't help?	
----
			oh wow.. just got fixed aswel. Guess they are working today afteral guy's. Time to go play a bit then at least If I can get past the Queue's :p	
----
			
For those of you getting "No valid account found on NA data center..." style messages...
 
You did *apply* your game code right?
There's 2 steps.
Purchasing the code, and then applying it.
Most people forget to apply the code after purchase because, intuitively, purchasing the game means you can play.
However that's not the case here.
 
Yesterday morning I was getting that message.
Realized I forgot to apply my code on the NCsoft account page.
After I applied the game code, 2 hours later I was able to get in.	
----
			
#237129 Invalid username or password. This problem is caused by WinAuth, you guys need to fix this, my other 2 friends had the same problem, we need to be able to disable WinAuth with out having to go thorough WinAuth. The reason people disable it is because it breaks, and if its broken you cant disable it. A phone verification would be great to disable it. Iv been waiting 18hrs now. Friend had to wait 28hrs. 	
----
			
Ticket 	#232922  
Has been fixed. I'm able to login now.
 
Thanks you very much and to endure my complaints.	
----
			
#210293 
Here you go... havnt heard from the Supporters sinces 30/5 :/	
----
			My issue has been resolved	
----
			Request #211297 for 3 days (I can connect on NA but I'm in France so I need Europe account) Thanks :) !	
----
			Still waiting here on Ticket #238516 going on 24 hours.  Hopefully I can log in soon with all these positive messages of people's being fixed.  :D	
----
			
Still no valid game account. 
 
#114204 
 
Fix please.	
----
			
Hey all, 
 
Cougar stopped in the livestream a little bit ago to give some updates. I took some notes, but you can find his section here - 1:40:17 - http://www.twitch.tv/wildstar/b/534423682 . 
 
EU realsm had log in issues this morning. That has since been fixed.
 
Some players, when moving from Treepseaker to another realm, ended up with a blank realm list. 
 
Authentication server died and restarted. 10-15min "retrieving acct information" error as a result. Fixed.
 
1 more person earned a Wrecking crew title. Awarded by Cougar for breaking stuff.
 
There have been issues with payment and other CS issues. CS is working on solving those but they have been swamped with tickets.
 
QA team is working through some issues. 
 
No fixes en route for today. ETA is tomorrow.
 
Performance improvements for the client for launch coming in next patch. Roughly 5-10% FPS gain on average seen by qa.
 
Not ready to talk about realm transfers. There will be no transfers back to original servers (if transfers actually happen). 
Transfers will not provide immediate relief; still needs QA testing.	
----
			
Unbelivable!
Second day of "login issues" provided with impossible queues. Its not even close to proper "customer service" and any kind of benefits for head-start is more like another "beta weekend". And after this attitude you have to suggest gamers to return money for this kind of "service" as it's not even possible to play game besides deep night (i guess).
And I'm really afraid what type of collapse will happen at main start 3d June...	
----
			Awesome. Now how about those of us who got moved to the EU even though we have NA accounts? Haven't heard a word about that.	
----
			Also no word about names or any of the bouncing or no time-frame for fixes meaning this could well be going into launch. Plus we have level 50's already running around. Not fun to hear about.	
----
			
hello,
 
my problem: no game account found for this region
 
my ticket number:#227925
 
thank you for helping me!	
----
			People who are saying they NA/EU issues have been fixed, did you get a reply to your tickets ?	
----
			
hello,
 
my problem: no game account found for this region
 
my ticket number:#227925
 
thank you for helping me!
 
EDIT: sorry for double post	
----
			
	Ticket: #232539 
That's the oldest one over a day got 2 newer ones up too.
To CRB_Anlath	
----
			A better message for the queue would be along the lines of "The server you've selected is currently experiencing longer than normal queue time." for non-guest players. A big red message saying "Guest accounts" is very misleading for subscribers and full game purchase. I can chat in zone so apparently I'm just suffering from long wait time syndrome.	
----
			Sigh 38+ Hours now and no response to any of my 'invalid account' tickets :/	
----
			
{| class="blockquote"
Also no word about names or any of the bouncing or no time-frame for fixes meaning this could well be going into launch. Plus we have level 50's already running around. Not fun to hear about.
----
			
{| class="blockquote"
Ticket: #232539 
That's the oldest one over a day got 2 newer ones up too.
To CRB_Anlath
 
----
			Guys Wildstar are working! they fixed my issue! ( no valida ccount )	
----
			
I'll Post it again:
 	#222291 (37+ Hours ago)	#241440 (8+ Hours ago) 
Invalid account problem, being bounced between EU & NA.	
----
			
"Players who are looking for a new EN realm are suggested to check these out" regarding new realms opening.
Ok..... how about all of those that, only had one pvp realm to chose from, at the beginning and that, are now stuck in 3000+ waiting queue?^^ (Hazak in case you be wondering :3)
And yeah I know you guys are looking into it... and there is probably no easy solution but I still need to vent my "annoyance" somewhere :x	
----
			Seriously. My ticket is ancient. Fix this. How in the world am I still stuck on EU with my NA account.	
----
			
 
	Request #237753  NA EU bouncing no valid account 
 	
----
			From the original post, it seem to indicate the bag of awesomeness was fixed by a hotfix. I just lost it and can't claim another so I can confirm that the bag and claiming functionality is NOT fixed.	
----
			I would help the bro who made this!https://twitter.com/DickeyD2/status/473184269448138753/photo/1He is PISSED LOL	
----
			
{| class="blockquote"
People who are saying they NA/EU issues have been fixed, did you get a reply to your tickets ?
----
			So this 10 hour waits still exist... I'm giving you until Monday to fix this ridiculousness Carbine. If my words fail to get through to you, then perhaps my wallet will get through to you, or rather lack of it. Starting Monday, if these ridiculous wait issues aren't fixed, i'm going to attempt to get a refund through you guys, or my credit card company. You have failed to live up to your contractual obligation and therefore have voided our contract.  This will of course include a canceled subscription. If money is the only stimulant you guys will respond to then so be it. Maybe, at a later date, I'll buy the standard package (bought deluxe) and resume my subscription when the bugs are fixed. 	
----
			double post.	
----
			
i am still on queue :) 3 hours now. 
i must hate my self because i know what is gona happen when the queue ends.... CRASH	
----
			
 
	#213596 <- My ticket. I post it on 05/28. Now 36h+ since headstart relase, my friends are 25+ lvl and I'm here.. Posting in forum :D
 	
----
			Still not fixed. Still stuck on EU. Ticket  #114204	
----
			
{| class="blockquote"
So this 10 hour waits still exist... I'm giving you until Monday to fix this ridiculousness Carbine. If my words fail to get through to you, then perhaps my wallet will get through to you, or rather lack of it. Starting Monday, if these ridiculous wait issues aren't fixed, i'm going to attempt to get a refund through you guys, or my credit card company. You have failed to live up to your contractual obligation and therefore have voided our contract.  This will of course include a canceled subscription. If money is the only stimulant you guys will respond to then so be it. 
 
Maybe, at a later date, I'll buy the standard package (bought deluxe) and resume my subscription when the bugs are fixed. 
----
			
{| class="blockquote"
this is my friend's ticket Request #223722(submitted 30hours ago+), he can't even write on forums about this problem, its say "You cannot reply to this topic";
Also this guy can't reply in the forum about this problem Request #227640 (submitted30hours+ too)(my friend talked with him through twitter)
----
			
{| class="blockquote"
So this 10 hour waits still exist... I'm giving you until Monday to fix this ridiculousness Carbine. If my words fail to get through to you, then perhaps my wallet will get through to you, or rather lack of it. Starting Monday, if these ridiculous wait issues aren't fixed, i'm going to attempt to get a refund through you guys, or my credit card company. You have failed to live up to your contractual obligation and therefore have voided our contract.  This will of course include a canceled subscription. If money is the only stimulant you guys will respond to then so be it. 
 
Maybe, at a later date, I'll buy the standard package (bought deluxe) and resume my subscription when the bugs are fixed. 
----
			
{| class="blockquote"
Compiling a list for investigation;
 
Those of you with "No Valid Game Account" error being bounced between NA & EU, if you have been waiting 24+ hours for a ticket resolution can you please give me ticket ID numbers.
 
Thanks,
----
			
{| class="blockquote"
Oh hell yeah i agree. this is the biggeste epic fail pre-lauch ever . not even WoW had so many problem at the first launch and this here is only a pre-launch ?
 
headstart = waitstart = lost of game time = lost of Money  = BS!
----
			
 
	My Current Ticket:
 
	Request #233446 
Name Reservation Problem Need Email Reverted
 
	 
 
	 
 
	May 31 20:12
 
In order to have all my billing info in one account I changed from <> to <>. I have been told by the official post on the name bug: "SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however."
 
So would you be kind enough to change my account's email back to <> so I may access my reserved name?
 
May 31, 2014 20:12
https://forums.wildstar-online.com/forums/index.php?/topic/55715-headstart-issues-31514/page-216&do=findComment&comment=616639
 
^If the above is true I would like you to tell the PR team to put that solution down then, because I have been waiting over a day now to get this resolved.
 
June 01, 2014 19:36
Also any info on your refund policy would be great.
 	
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I fixed my bouncing between Eu/NA servers by actually adding the key I bought from green man gaming to the Wildstar account. I didn't think of it till now but if you look at your Wildstar account under transaction history and it doesn't have a key listed (I thought it was for game time cards only) then that might be why you're bouncing from data center to data center.
 
 
https://support.wildstar-online.com/entries/43458663 . After finding my key at the site I bought the game from I was able to add it to the account and presto I'm in the long queue but at least that's progress. 	
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{| class="blockquote"
No fixes en route for today. ETA is tomorrow.
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{| class="blockquote"
Count me in on it also.
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WildStar ‏@WildStar  4 min
Huge thanks to @YogscastSjin for joining us for our #CountdowntoLaunch livestream. Up next at 2pm PDT, @BajheeraWoW!
 
And this is what get posted on their twitter..	
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{| class="blockquote"
ill do it also if i cant log on hazak even with a 30min queue and my client crashes by 3rd of june
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Ok, going to repeat this because it really needs to get through:
 
Adding more servers is just the first step of fixing the issues. Now you need to work out a way to offer free migration as well. Why is this important? Because neither you nor we want random backup servers that are going to become ghost towns once the release heat subsides. We need a way NOW to evenly spread out the community - guilds, friends, groups, teams - that are going to ensure realms stay healthy in the future. 
 
If you will, please imagine now your average player going through this thought process: "OH YES, finally new realms. But, hm, should I reroll there, are my friends going to come, will there be guilds to join...what if I get stuck on an empty place with no endgame waiting for me...???...I don't know, perhaps I should just stay where I am - but this place has large queues, I don't want to deal with that! I am afraid and I need a hug. Better go on the forums to seek comfort and affirmation that everything will be okay. If only we had an option to migrate now or at a later point, if these servers prove to be not needed any more...I really love this game and I want to play but I don't want to get stuck in a ghost-town."	
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Players are treated as Guest and not placed into queues correctlyIf you think you are flagged as a Guest still, log into a low-pop realm and see if you can chat in /zone etc.
 
I can chat in /zone when on a server that I can actually get into, but when I try to log into where my character is on Stormtalon, I'm still stuck in the queue for an estimated 4+ hours. I know that isn't actually the length of time I'm going to wait but my guild is on that server and my friends are there as well, I don't really want to rolling toons on multiple servers unless it absolutely can't be helped.	
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{| class="blockquote"
I fixed my bouncing between Eu/NA servers by actually adding the key I bought from green man gaming to the Wildstar account. I didn't think of it till now but if you look at your Wildstar account under transaction history and it doesn't have a key listed (I thought it was for game time cards only) then that might be why you're bouncing from data center to data center.
 
 
https://support.wild...ntries/43458663 . After finding my key at the site I bought the game from I was able to add it to the account and presto I'm in the long queue but at least that's progress. 
 
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{| class="blockquote"
ill do it also if i cant log on hazak even with a 30min queue and my client crashes by 3rd of june
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			an hour later position 1358 in hazzak queue zzzz 	
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so.....what are we going to do about this. the 2nd day of head start is ending . we paid for 3 days head start.
i managed to play 2 hours only.
 
??	
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{| class="blockquote"
Lol, we should unite and get #RefundWildstar trending. Not that they will care.
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			Personally I would say delayed launch but they're too busy trying to hype it up for it to be an option.	
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{| class="blockquote"
Posted Today, 10:14 PM
WildStar ‏@WildStar  4 min
Huge thanks to @YogscastSjin for joining us for our #CountdowntoLaunch livestream. Up next at 2pm PDT, @BajheeraWoW!
 
And this is what get posted on their twitter..
 
----
			MOTHER *cupcake*ER. BEEN IN QUEUE FOR F REAKING EIGHT HOURS NOW. STILL NOTHING. *cupcake* YOU CARBINE YOU CHEAP *cupcake*S. MORE SERVER SPACE = DONE DEAL	
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{| class="blockquote"
They have been saying that from the start. The real issue is people that don't have the retail code yet and only the pre order code that allows playing on head start. The code shows in the used serial codes but we are not able to login due to the server bouncing and not allowing us to login.
 
However, if anyone has the retail code, I guess that will fix the EU/NA bouncing. Tomorrow or Tuesday will try that when I get my retail code. I don't see this being fixed before then. Which is a shame since I specifically purchased the pre order version with head start.
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Still stuck on EU. Ticket #114204
 
Not happy. Still stuck. Support is dead silent. 	
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{| class="blockquote"
Agreed, not a smart move from Carbine...
----
			Well this is just great. Logged in earlier to a 2hr queue. No biggie, went to the store to stock up on smokes and red bull. Come back and see that the server disconnected me and now im 5hrs 52 minutes in queue again. WTF, stop live streaming and crap and get us into the game we paid for!!!	
----
			8+ hours in que...played today for about 4h (after waiting 3 hours in que)...and now 8 hours que !!! i might as well leave the computer on tonight and when i get up in the morning I WOULD STILL BE IN THE FREKING QUE. 	
----
			Zazzor no, actually you would randomly get dc'd with less than 1hr left in queue and come back to the "sorry you were disconnected" and get stuck in another huge queue.	
----
			#RefundWildstar on twitter and post your stories. This is too ridiculous, let's try to get something done.	
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			Well, not to jump on the hater bandwagon, but this does kinda suck.  I have friends on Stormtalon and since the headstart began, I have been able to play a whopping zero hours.  Lol.  Sit in queue until disconnected, then try again.  I surely hope this is resolved in a manner that eventually lets me in with my buddies, forget the fact I am 20 levels behind already.  The "more servers are up, try one" message doesn't cut it, thanks anyways Carbine.	
----
			just imagine how worse its going to be when it goes live  :angry:	
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I am HUGELY frustrated at this as most of you are but I have some notes...
 
You can't really blame them for streaming. Just because someone is a part of the "Dev Team" doesn't mean they have the ability or responsibility to program and make fixes. I run a team of developers and when something goes wrong, I spend time speaking to the customer/department affected and my developers are the ones finding the fix. This is all very standard. I know it is difficult to see people smiling and laughing when you're expecting to be playing but that's how development works. They're trying to remain positive. Truth of the matter is, they're all still working whether they're streaming, programming or otherwise.
 
Also, I hate the queue as much as everyone else, but, keep in mind, nothing is "broken" when you're sitting in a queue. I don't understand why the server capacity isn't great but that being said, this isn't happening because of a bug or defect. Most MMO's (notice "most" and not "all") have queues at launch. These are particularly long but they are what they are.
 
Everyone seems so concerned about actual launch too, and there being a ton more people. I can't see why.. Cost the same to preorder as it does to just buy the game after launch so I'd have to imagine there won't be a major spike in the user base. Once everyone goes back to work during the week I would expect the server waits to drop significantly.	
----
			I'll repost my ticket number as my issue has still not been fixed: #219716	
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			'Invalid account' HAS BEEN FIXED! GOT STRAIGHT IN! YESS!	
----
			Request #245020	
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			Sitting in a Queue for Ravenous. Friends jumped off Hazak and we joined up here hoping we'd have less of an issue of it but I guess we were wrong. I'm not happy about the idea of realm hopping until I find one I can join without queues, only to find that the realm is dead when everything stabilises. Given the Box fee + Sub Fee business model, I'd have figured servers would have a much larger capacity. I am very surprised at just how quickly the servers filled and how long some of these queues are. Either there's something wrong with the reporting, the servers are way too small or you guys didn't prepare very well, despite ample warning from pre order sales figures. I dread to think what will happen when head start ends and we get even more people scrambling for space. 	
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{| class="blockquote"
'Invalid account' HAS BEEN FIXED! GOT STRAIGHT IN! YESS!
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#240371  #241509 #244821
 
No valid ACC bouncing NA to EU still nobody helping...	
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{| class="blockquote"
 
Not for me. Ticket #232539 
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{| class="blockquote"
I am HUGELY frustrated at this as most of you are but I have some notes...
 
You can't really blame them for streaming. Just because someone is a part of the "Dev Team" doesn't mean they have the ability or responsibility to program and make fixes. I run a team of developers and when something goes wrong, I spend time speaking to the customer/department affected and my developers are the ones finding the fix. This is all very standard. I know it is difficult to see people smiling and laughing when you're expecting to be playing but that's how development works. They're trying to remain positive. Truth of the matter is, they're all still working whether they're streaming, programming or otherwise.
 
Also, I hate the queue as much as everyone else, but, keep in mind, nothing is "broken" when you're sitting in a queue. I don't understand why the server capacity isn't great but that being said, this isn't happening because of a bug or defect. Most MMO's (notice "most" and not "all") have queues at launch. These are particularly long but they are what they are.
 
Everyone seems so concerned about actual launch too, and there being a ton more people. I can't see why.. Cost the same to preorder as it does to just buy the game after launch so I'd have to imagine there won't be a major spike in the user base. Once everyone goes back to work during the week I would expect the server waits to drop significantly.
----
			Increase the server capacity for christ sakes, I'm really tired of the queues.	
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OMG!
Waited for ages in Queue! 1st unable even to log in cause login server, then Hazak Q i entered smth like 3k, waited for hours became somewhat 750, forced disconnect by server, relogin and WOW IM 2200+!!!
Srsly, NC soft, if you even can't solve this type of problems you MUST choose one of the solution types : a) stop selling game further till you solve and make ENOUGH servers as it was with Blizzard and WoW at its start, b)start reurning money on demand as you don't execute your part of the deal. And it's more look like fraud action when client gets dirty socks instead of benefits claimed.
You had all the numbers of pre-orders made to count HOW MANY gamers will enter on head satrt to dodge these type of troubles with servers and login server, you had crowd of beta-testers for huge time..and still we get only dirty socks for viable cost + subscription...	
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{| class="blockquote"
 
WildStar ‏@WildStar  4 min
Huge thanks to @YogscastSjin for joining us for our #CountdowntoLaunch livestream. Up next at 2pm PDT, @BajheeraWoW!
 
And this is what get posted on their twitter..
 
----
			
{| class="blockquote"
I am HUGELY frustrated at this as most of you are but I have some notes...
 
You can't really blame them for streaming. Just because someone is a part of the "Dev Team" doesn't mean they have the ability or responsibility to program and make fixes. I run a team of developers and when something goes wrong, I spend time speaking to the customer/department affected and my developers are the ones finding the fix. This is all very standard. I know it is difficult to see people smiling and laughing when you're expecting to be playing but that's how development works. They're trying to remain positive. Truth of the matter is, they're all still working whether they're streaming, programming or otherwise.
 
Also, I hate the queue as much as everyone else, but, keep in mind, nothing is "broken" when you're sitting in a queue. I don't understand why the server capacity isn't great but that being said, this isn't happening because of a bug or defect. Most MMO's (notice "most" and not "all") have queues at launch. These are particularly long but they are what they are.
 
Everyone seems so concerned about actual launch too, and there being a ton more people. I can't see why.. Cost the same to preorder as it does to just buy the game after launch so I'd have to imagine there won't be a major spike in the user base. Once everyone goes back to work during the week I would expect the server waits to drop significantly.
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Got my account fixed a few minutes ago, now playing on the new EN PVP server.
 
Woo :D	
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{| class="blockquote"
I agree that not all of the devs can/should crunch to resolve the multiple issues. But they could at least show a bit more respect to the people that are left out. What they do now is just a bit of a "*cupcake* move"  in my opinion at least...( I'm in the industry too by the way)
 
PS: Lol, I just love how they censor the posts - Just use your imagination on *cupcake* :)
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			Queue times are so bad I almost didnt play this weekend. 2+ hours wait times... This is just bad and I get the feeling queue times will be even worse when normal release will come.	
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{| class="blockquote"
'Invalid account' HAS BEEN FIXED! GOT STRAIGHT IN! YESS!
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	#237129 Come on, please answer, its a simple fix....
 	
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{| class="blockquote"
Yeah I don't disagree with you. I'm just really surprised at all these posts about getting their money back because the first 2 days were hard to get in. Personally, I don't pay for an MMO for the first three days. I think there is a lot of disappointed people and I think that Carbine could handle it differently, sure, it just won't change the current outcome.
 
I would love to see why they're not expanding the server maximums. I'd think that it would've been announced at some point if they had. These are all clustered already, don't know why adding a few nodes doesn't fix the issue (at least temporarily).
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{| class="blockquote"
Great! Now awaits you epic adventure trying to actually log into game. :-)
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{| class="blockquote"
When its fixed you should get a response, they do it manually my response was 5 mins ago
----
			What I don't understand is on what basis do people get into queue? All my friends have hardly waited to get ingame, I have a digital deluxe and here I am on the end of my second day counting over 30 waiting hours.	
----
			So did the guest account glitch get fixed yet?  I keep getting the error message about the guest accounts having lower priority, yet I've purchased the game and have all the in game preorder items.	
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{| class="blockquote"
What I don't understand is on what basis do people get into queue? All my friends have hardly waited to get ingame, I have a digital deluxe and here I am on the end of my second day counting over 30 waiting hours.
----
			
That C.R.E.D.D. has already been claimed...
 
You guys should stop trying to Hype this broken game more and fix it instead.	
----
			
{| class="blockquote"
I am HUGELY frustrated at this as most of you are but I have some notes...
 
You can't really blame them for streaming. Just because someone is a part of the "Dev Team" doesn't mean they have the ability or responsibility to program and make fixes. I run a team of developers and when something goes wrong, I spend time speaking to the customer/department affected and my developers are the ones finding the fix. This is all very standard. I know it is difficult to see people smiling and laughing when you're expecting to be playing but that's how development works. They're trying to remain positive. Truth of the matter is, they're all still working whether they're streaming, programming or otherwise.
 
Also, I hate the queue as much as everyone else, but, keep in mind, nothing is "broken" when you're sitting in a queue. I don't understand why the server capacity isn't great but that being said, this isn't happening because of a bug or defect. Most MMO's (notice "most" and not "all") have queues at launch. These are particularly long but they are what they are.
 
Everyone seems so concerned about actual launch too, and there being a ton more people. I can't see why.. Cost the same to preorder as it does to just buy the game after launch so I'd have to imagine there won't be a major spike in the user base. Once everyone goes back to work during the week I would expect the server waits to drop significantly.
----
			
{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
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{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
----
			Did this shit get worse i was at 2100 in the queue list waited about 2 hours and it just keeps pushing me back im at 3474 now.	
----
			
I have organised joining a 40 man raiding guild prior to the game launching, a lot of us played through beta and we decided a few days ago to play on Hazak EU-PvP.
 
Unfortunately I haven't been able to login all day today and when I did finally get on after a 5 hour queue, my character wasn't loaded in and the client disconnected. I was then presented with another 5 hour queue, which I am still sat in whilst playing League of Legends and watching LCS. My predicament is that some of the guys are already on Hazak and the guild is established, the band aid fix of adding realms is totally useless to players like me, who want to play with their guilds.
 
The fact that you didn't have the foresight to have more servers is quite honestly embarrassing, especially for a game that has run in beta in the public domain for upwards of six months. I hope that you have some solutions soon.	
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Okay guys I can confirm that the NA/EU bouncing (invalid account) can be fixed!
 
Just got a mail from support and now i can enter the game!
 
So write a ticket to support if you still need their help, btw i waited approx 10/30 hours depending on which ticket that they replied to, so just have patience and you will be alright aswell :)	
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			 Duplcate	
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{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
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{| class="blockquote"
I get your point, however, feel that your comparison is a little exaggerated. I'm not saying that there weren't and aren't bad decisions being made. That is far from my point.
----
			FIX THE F$#KING QUE TIMES 30 HOUR QUE AND I PAID $75.00 FOR A HEAD START THAT I HAVE GOT TO PLAY 4 HOURS OF MAYBE.	
----
			Are they also investigating the FPS probelms? Alot of peeps have decent / great gaming PC's and still getting low FPS for some reason, and changing between Ultra and Lowest doesnt seem to make much of a difference.	
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1 more person earned a Wrecking crew title. Awarded by Cougar for breaking stuff."
 
REALLY?? In this game you give titles for breaking things??? Is that why I'm on my 3d 3-5 hour wait today alone???
 
very clever. i'm so impressed.	
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I can't even ask for a refund because I would lose my damn pre-order bonuses and my Holocrypt sword. 
 
When am I going to get an update?	
----
			*cupcake* Im so tired.. but im about 300 on the queue to hazak.. NOT GIVING UP NOW!	
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	#239127   Invalid Account help please  35 hours waiting ...
 	
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{| class="blockquote"
I also see where you are coming from but the example doesnt fit exactly.  There technically "is" enough room for everyone, but it would be like the resturant taking 200 reservations and then all 200 people wanting the fish plate that they only prepard 75 of....there are other options like the chicken and beef plates but people are upset that they did not get the fish plate.  Same thing here, people complaining about these insane que times are in the right, but they technically do have an option to play on another server, while players like me with the whole NA/EU issue made a reservation and are being told "Our reservation can not be found....please try again" and we dont even have the chicken or beef option.
 
Just my 2 cents.
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	#109631
 
My ticket	
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	Hi,	#227399  Invalid Account. 
Need help :O	
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{| class="blockquote"
 Same thing here, people complaining about these insane que times are in the right, but they technically do have an option to play on another server
Just my 2 cents.
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			Sigh ... another head start day GONE IN A FEPING QUEUE, yesterday i couldnt even get in a queue !  im waiting since 8 to get in its now 10:20... Do we get a refund on our headstart ? Free month sub or some thing this absurd considering the amount we paid for the deluxe edition 	
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38 hours and no resolution. My most recent ticket, which is still waiting for some sort of reply other than the automated "we'll look into it soon" message  is: 	238027	
----
			
{| class="blockquote"
Yeah 'cept all my friends are playing on Hazzak (they joined when it was the only server available) so now Carbine is asking me to go to another one and play alone. 
----
			
{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
----
			
{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
----
			
Over 24 hours...
 
Tickets:
#233446
#239432
 
It'd be nice to be able to at least get my name so I can then go wait in line and then crash as soon as it lets me in.
 
Is Anlath the only dev who reads this thread? There's no other responses and this is just bad. :/	
----
			
After more than 24 hours I've got my problem solved. Support team manually tweaked my account and I am now able to login to the game.
Chose a medium population server (Pve) and was able to login and play without queueing which I wasn't expecting.
 
Thanks to support team, although it is being quite a rough start for WildStar. I hope all of you guys get your issues solved soon. I still have a few but I can play now. 	
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{| class="blockquote"
Are they also investigating the FPS probelms? Alot of peeps have decent / great gaming PC's and still getting low FPS for some reason, and changing between Ultra and Lowest doesnt seem to make much of a difference.
----
			
still with this! why?
"Position in queue 791, estimates time 1 hour 36 minutes"
Im not a guest user, why this happend, please tell me this is not the normal queue for PAID USERS....	
----
			
{| class="blockquote"
That's an interesting take.
 
I'm opening a restaurant soon. I have 200 reservations already made for the opening night. In a stroke of genius, I've decided that I'm only going to prepare for ten customers that night. If those other 190 reservations show up, they can kiss my ass and wait in line. I'm sure they'll be back whenever it's convenient for me.
 
I'll only half address any concerns about why they had reservations that aren't being honored. I'll even up the ante and set up a TV outside the building so those waiting to get in can see how amazing and delicious the food looks, and enjoy the way the select guests are really digging in. A little salt in the wound never hurt anyone, because you know what? My restaurant is special.
 
I'll ask the wait staff, and the chef, and even the bus boy to all make a spectacle of loving the atmosphere and dining experience. I'll make sure those at the back of the line waiting to get in can see it. They'll understand that it's not that cute waitress's fault I only set enough places for ten people and they'll be relieved to know she's having such a great time while they're starving, waiting, and hoping they'll get to eat sometime soon.
 
 
Nothing is broken? I'd disagree. This is a case of terrible planning which demonstrates a company with a) a terrible forecasting strategy (I mean........ they've got the numbers.......), or B) mentally deficient personnel in key decision making positions. Neither option builds confidence.
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			This is absolutely ridiculous. I have been waiting on an answer to my ticket for 36 hours. I get a response to my ticket that says we have to forward this to someone else.. REALLY? The point of me choosing the nature of the problem should forward that to the right people in the beginning... Now do I have to wait another 36 hours for my ticket to be forwarded to someone again? I understand there is probably a huge influx of tickets since there has been a lot of problems surrounding the launch so far. I don't understand how there is absolutely no support at all. How does my ticket go to someone that can't help me at all? Thank you very much for responding to my ticket, but really.... I do actually enjoy this game when I have played. The customer support needs a lot of work. I hope this isn't the foundation for the future of this games support system.	
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I also see where you are coming from but the example doesnt fit exactly.  There technically "is" enough room for everyone, but it would be like the resturant taking 200 reservations and then all 200 people wanting the fish plate that they only prepard 75 of....there are other options like the chicken and beef plates but people are upset that they did not get the fish plate.  Same thing here, people complaining about these insane que times are in the right, but they technically do have an option to play on another server, while players like me with the whole NA/EU issue made a reservation and are being told "Our reservation can not be found....please try again" and we dont even have the chicken or beef option.
 
Just my 2 cents.
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			5 hour and 36 minute Queue AGAIN.... Cmon devs.  I am a nice guy but this headstart is proving to be very frustrating.	
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After more than 24 hours I've got my problem solved. Support team manually tweaked my account and I am now able to login to the game.
Chose a medium population server (Pve) and was able to login and play without queueing which I wasn't expecting.
 
Thanks to support team, although it is being quite a rough start for WildStar. I hope all of you guys get your issues solved soon. I still have a few but I can play now. 
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still with this! why?
"Position in queue 791, estimates time 1 hour 36 minutes"
Im not a guest user, why this happend, please tell me this is not the normal queue for PAID USERS....
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5 hour and 36 minute Queue AGAIN.... Cmon devs.  I am a nice guy but this headstart is proving to be very frustrating.
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I'm still getting this as well and I nabbed me a deluxe edition :P No Bueno.
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I was actually able to play for a couple of hours this morning despite being kicked every 15-20 minutes with the ever persistent "Netwoek Error:Connection Closed" error...  But I was able to get right back in every time, except this last one...  Log into a 4hr, 37 que time with 1700 position....
 
Kind of fishy, but whatever...
 
Been sitting here for 40 minutes....  Position 1264 now with a 4 hour, 58m que time.....  Huh?????
 
As I type this I just went to 1252, and 5hr, 6mn time......
 
 
Starting to think the position and times are just a guess.....
 
 
 
Sidenote: Deluxe Edition.....  For those thinking Deluxe owners are getting this, add me to the list	
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I'm still getting this as well and I nabbed me a deluxe edition :P No Bueno.
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			what's up with the 24 hour queues to enter a realm, what's the maximum capacity of a realm, 20 pepople or something? I don't want to switch to another realm when my character is already far ahead, losing so much time on this queues it's not funny, I believe we paid for this.	
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I was actually able to play for a couple of hours this morning despite being kicked every 15-20 minutes with the ever persistent "Netwoek Error:Connection Closed" error...  But I was able to get right back in every time, except this last one...  Log into a 4hr, 37 que time with 1700 position....
 
Kind of fishy, but whatever...
 
Been sitting here for 40 minutes....  Position 1264 now with a 4 hour, 58m que time.....  Huh?????
 
As I type this I just went to 1252, and 5hr, 6mn time......
 
 
Starting to think the position and times are just a guess.....
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HEY GUYS IT'S SUNDAY LET'S PLAY WILDSTAR <3	
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			People level 50 already and i can't even play :( I R SAD	
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Btw, while I was typing that post above I got DCed again by server (other online apps worked fine) and here kicked far behind in queue once again. Also must notice a thing when you get to one point in Q (like u'r 1200) and then suddenly after alt-tab you'r...boom! 1400+.
Well, I don't see any response from the stuff and it's getting closer to bank-company case.
About all those guys defending 'em in style that almost every online game is like that...from my last experience I didn't get a single trouble with start of D3 or releases of WoW add-ons I've played. And still I wrote one exampel how Blizz did when had the same trouble. Stop sellinf it further if you even can't deal with those who already bought. You had all the exact figures of pre-orders and beta-test and all I see is that you spit to clients' faces.
 
P.S.: If you want you can report on Twitch Wildstar streams  happening while you're suffering in 30 hour queues. Hope a big flood of reports through twitch will help 'em to move their "cupcakes".
 
upd: while writing this post got kicked again got behind once again. again and again. Meanwhile it's a night in my country and I've paid enough for my Deluxe edition to enjoy all "benefits" promised.
			
				
	Edited June 1, 2014 by Clayman	
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Hi
My tickets :	#246282	
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Alright so that's at least 4 5 Deluxe users with long as Longcat queue times.
 
Anyone else with these problems Deluxe or Reg? Include that.	
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my tickets:
236481 
242851 
 
please? I'd like to play before the weekend is up?	
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I'm a deluxe user.
 
Since trying yesterday morning at ~7am (I didn't wait up until 3am EST) until present, I've enjoyed over 16 hours of queue time.	
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			Deluxe user here as well.  4 to 5 hour queue time.	
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Thats why it says "Estimated wait time".........  
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Alright so that's at least 4 5 Deluxe users with long as Longcat queue times.
 
Anyone else with these problems Deluxe or Reg? Include that.
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Its much more likely that you four are trying to get into an overpopulated server like Pergo than being flagged as a guest because you have the deluxe edition.  Check the first post of the thread, there is a simple test you can perform to see if you are indeed flagged as a guest.
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No way, REALLY?.....  My point is that the "Estimations" are so varied that Its hard to really tell what the real number and time is....  22 minutes later and now I'm 999 at 3hr, 24mn.
 
If your going to have a que timer, it should be somewhat accurate
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We're not talking the guest issue but queues specifically no matter if they are deemed 'officially' as 'guest'. Caretaker must have got a hell of a lot of fans in that case as well. I don't world pvp, sorry. :<
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Then why would it matter if you have deluxe edition or not?
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			I'm not entirely sure what logging into a low population server shows us or how that fixes our issues, but of course I can log into that one and still enjoy a 2-3hr wait on my own server. I'm not going to start over on a lower population server if that's what is being suggested. I've already put time and effort into the characters I have on a full server...It seems as though they just don't care that we're experiencing these types of queues to log on which is really infuriating.	
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Its much more likely that you four are trying to get into an overpopulated server like Pergo than being flagged as a guest because you have the deluxe edition.  Check the first post of the thread, there is a simple test you can perform to see if you are indeed flagged as a guest.
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Back with some more notes on another update from Cougar. The relevant part of the livestream can be found here - http://www.twitch.tv/wildstar/b/534493279  @57:59
 
Currently working on hunting down exploiters, but specific details aren't being released (for obvious reasons).
 
We're really stable, even though we've had queues. We're not crashing very often, and we've been up for a long time.
 
We have an optimization fix or two coming that may hit tomorrow. 
 
Blank realm list screen is being looked into, they don't know what's going on, but they're working on it.
 
If you're seeing the note in the queue about guest accounts, please put in a ticket with CS - https://support.wildstar-online.com/home	
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Appreciate the post Buster, but how is that any different than what was added to the main post earlier? And why would we care about exploiters in a game we can't enter? Not trying to be mean or anything, but I don't see how that's relevant seeing as no one here seems to be worrying about that as much as they're worrying about accessing the game.
 
Also, was told myself to submit a ticket over a day ago for a different reason. Still no word.	
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{| class="blockquote"
 
Back with some more notes on another update from Cougar. The relevant part of the livestream can be found here - http://www.twitch.tv/wildstar/b/534493279  @57:59
 
Currently working on hunting down exploiters, but specific details aren't being released (for obvious reasons).
 
We're really stable, even though we've had queues. We're not crashing very often, and we've been up for a long time.
 
We have an optimization fix or two coming that may hit tomorrow. 
 
Blank realm list screen is being looked into, they don't know what's going on, but they're working on it.
 
If you're seeing the note in the queue about guest accounts, please put in a ticket with CS - https://support.wildstar-online.com/home
 
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Very unprofessional of you guys.  
 
Not only did I waste money on the head star that head started my 25+ hr Que times - I wasted 75 of them, at that. Why, you ask?  Gee, I don't know, maybe it was all the gloating of how awesome you guys are, and how, this and that.  Not only were you screaming that, majority of your fan base did as well.
 
Well, this is what I got out of it. 
 
To say the least, I would HAVE NOT preorderd your game, if I could have made that judgement on the day of the official release.  Also, no, I DO NOT WANT TO PLAY ON A RANDOM FRICKING SERVER AWAY FROM MY FRIENDS.
 
One of your fancy, shamancy upper management types might wanna go Wikipedia what MMO stands for, and or how to actually respond thoughtfully to their customer base.  That generic "We acknowledge your complaints, but frankly, we don't give a sh%^. Reroll on another server if you don't like waiting," kinda sucks.
 
For what's it worth, you've definable lost a fan in myself.  	
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Pergo is where my friends rolled. I've played enough on it that I don't want to switch servers.
 
And.... there's no way I'm wasting my time testing that theory. I want to play on Pergo with friends. Why in the world would I ditch the spot I've held for 4 hours in the queue to test it out?
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			Hey devs, why not offer character xfers from the full servers to new ones? get the queue times down while coming out with new servers.... no one wants to move from a server that took more time to get into than they had to play the characters... kills 2 birds with one stone.. seriously though i am now asking my self why i spent the time and money to pre-order the game.	
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Read that was normal?  Now it's not?  *cupcake*ing confused...
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Apologies for the confusion. I was just double checking about this message and it was asked that anyone seeing it should put in a ticket, as it could be a bug.
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			Guys the pen is mightier then the sword. I say just cancel now and get a refund. This team knew how many pre-ordered and still failed to have enough servers ready when head start went live. If you want to even call it head start. You spend 5-6 hours in que then they say go to another server, after you did finally get in will all your guildies and are already close to lvl 20. Who wants to start over on a new server. This will only get worse when the game opens on release. So get your money back before its too late. Don't support people that don't care about their customers that's how we keep getting these crappy game teams. We put up with their excuses and keep paying them for fail.	
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Back with some more notes on another update from Cougar. The relevant part of the livestream can be found here - http://www.twitch.tv/wildstar/b/534493279  @57:59
 
Currently working on hunting down exploiters, but specific details aren't being released (for obvious reasons).
 
We're really stable, even though we've had queues. We're not crashing very often, and we've been up for a long time.
 
We have an optimization fix or two coming that may hit tomorrow. 
 
Blank realm list screen is being looked into, they don't know what's going on, but they're working on it.
 
If you're seeing the note in the queue about guest accounts, please put in a ticket with CS - https://support.wildstar-online.com/home
 
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Apologies for the confusion. I was just double checking about this message and it was asked that anyone seeing it should put in a ticket, as it could be a bug.
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Do you have the ability to update that post to what you just said? Because that would be really helpful.
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