Crystal Hennessy-Vass

Crystal Hennessy-Vass is the CEO, chairwoman and founder of the Solana Leisure Group. She lives a very affluent and luxurious lifestyle, but maintains that her hotels must remain 3-star ratings as it is better for business.
== Biography ==
Crystal Hennessy-Vass founded the Solana Leisure Group in 1983. The Solana hotels had a reputation for being three-stars, but this was done on purpose by Crystal so that the hotels would surpass people's low expectations when they arrived.
=== Series 6 ===
Upon hearing that the new manageress of the Solana Benidorm, Joyce Temple-Savage, had managed to get the hotel a four-star rating, Crystal travelled to Benidorm to ensure that Joyce had the hotel downgraded to a three-star once again.
=== Series 7 ===
Due to being unable to cut staff wages any further, Crystal travelled to Benidorm once again to inform Joyce that she was being fired and replaced by someone who would work for 50% less. During this visit to the hotel, Crystal's eye was caught by barman Mateo Castellanos, who she later invited on a cruise to be her "entertainer". 
=== Series 8—10 ===
Crystal came to Benidorm for a third time when the Solana hosted the Pride of Benidorm Awards, where she gave a performance for the audience. 
Following a disaster at the Solana, Crystal contacted Joyce and informed her to solve the issue, or every staff member at the hotel would be fired.
Before Crystal began another 8-month cruise, she contacted the Solana to request that Mateo accompany her as her "entertainer" once again. Instead, they sent an insane performer named Sammy Valentino on the cruise as a way to get rid of him from the Solana, although he was unaware what was in stall for him. Shortly after, Joyce found out from Elvis (Crystal's chauffer), that Crystal was planning on selling the Solana Group to Belroy Hotels.
==Appearances==
*Series 6 — Episode 7: "VIP" (First appearance)
*Series 7 — Episode 1: "Cashflow" (Mentioned only)
*Series 7 — Episode 3: "Extremely Busy Blow and Go" (Mentioned only)
*Series 7 — Episode 5: "The Pep Talk"
*Series 7 — Episode 6: "The Loan Shark" (Mentioned only)
*Series 8 — Episode 4: "The New ID Card System" (Mentioned only)
*Series 8 — Episode 7: "The Pride of Benidorm Awards" 
*Series 9 — Episode 1: "Eddie's Accident" (Mentioned only)
*Series 9 — Episode 2: "Conference in Barcelona" (Mentioned only)
*Series 9 — Episode 9: "The Benidorm Circus"
*Series 10 — Episode 7: "Pauline's Novel" (Mentioned only)
*Series 10 — Episode 9: "Airport Strike" (Mentioned only)
Category:Guest characters
Category:English people
Category:Solana staff
Category:Series 6 characters
Category:Series 7 characters
Category:Series 8 characters
Category:Series 9 characters