127998-wildstar-in-e3-humble-bundle

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== Content ==
			
Just a heads up
http://www.humblebundle.com
 
Anniversary gifts available but no mounts/costume
			
				
	Edited June 15, 2015 by Warpcoil	
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Attempted to use the code, was was given the error I have already used this code. sent support ticket
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			Attempted to use the code, was was given the error I have already used this code. sent support ticket	
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Attempted to use the code, was was given the error I have already used this code. sent support ticket
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Just saw this myself. Seems a bit crazy that they're basically giving the game away. (Though people will need to stay subscribed to actually get the appreciation bonuses)
 
Well, if it gets a bunch more people to check out the game, I won't complain.	
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u cant use it to add gametime.
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Attempted to use the code, was was given the error I have already used this code. sent support ticket
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Attempted to use the code, was was given the error I have already used this code. sent support ticket
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We are aware of this issue, and are looking into it. 
 
 
- Team WildStar 
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Excellent news. Doubly so with the issue already being investigated.
 
Going to throw this about to friends. At worst I spend a little bit of money and grab them a giftable copy whilst knowing a portion of the purchase goes towards something nice.
			
				
	Edited June 15, 2015 by Genobee	
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Thanks for the update.
 
Quick question:
A friend (who only had the 10 day trial) is trying to add the code but automaticaly is send to the subscription. Does he have to add a subscription in order to apply this code?	
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Thanks for the update.
 
Quick question:
A friend (who only had the 10 day trial) is trying to add the code but automaticaly is send to the subscription. Does he have to add a subscription in order to apply this code?
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Thanks for the update.
 
Quick question:
A friend (who only had the 10 day trial) is trying to add the code but automaticaly is send to the subscription. Does he have to add a subscription in order to apply this code?
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			Tossing my hat in here, because I bought it thinking I would get sub time at the least and I'm getting the same error message. At first I thought it would only apply to new accounts, but it sounds like we can at least get 1 month sub? Let us know.	
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Here is the full announcement for those curious as to the details:http://www.wildstar-online.com/en/news/2015-06-15-humble-bundle-promotion/
 
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Starting Monday, June 15th at 8:00 AM PDT and lasting until Friday, June 19th at 8:00 AM PDT, WildStar will be participating in the second annual E3 Digital Ticket promotion hosted by Humble Bundle and Twitch.We are honored to have this unique opportunity to help improve the lives of children through video games, and we want you to be a part of it!This year's E3 Digital Ticket Humble Bundle package is a virtual swag bag of games and goodies that also helps kids. Name your price and get your Humble Bundle!Here are of the details:All proceeds go to the ESA Foundation dedicated to supporting positive programs and opportunities that make a difference in the lives of America's youth.Game keys for both North America and Europe are available. 30-days of game time is included with your purchase.The keys are not stackable and only one is allowed per account. If you already have a WildStar account, you may add one Humble Bundle key which will turn into game time.All keys are region-restricted. Please make sure you buy for the appropriate region.Keys expire on December 31st, 2015.Name your price and buy WildStar with the E3 Digital Ticket Promotion through Humble Bundle.See you on Nexus!
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			For a moment it said game time was not stackable...i dont know what to believe anymore
			
				
	Edited June 15, 2015 by Hatter	
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Hey Everyone - The WildStar codes that were provided as part of the E3 Humble Bundle promotion are Standard Edition codes and cannot be used to add game time to any existing WildStar accounts. They can only be used to create new game accounts. We apologize for any confusion and inconvenience caused by the incorrect information briefly posted on our website. We understand that you may wish to have a refund and the Humble Bundle team will be able to help with that. Please reach out to their support team at https://support.humblebundle.com/.
 
Thanks so much,
 
Team WildStar	
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Thank you guys, u ruined my hopes about the company, who listen to it's product players and try to help them. Thank u so much guys.
Also pretty interesting that somebody succesfully activated these keys as game time keys, so it means that some players are playing using those codes and to other players developers said: "Mm, dude **** off"
			
				
	Edited June 15, 2015 by Praysen	
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We apologize for any confusion 
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Wildstar, always tripping over their own feet.
 
I requested a refund, depending on how good humble support is I'll buy the indie bundle instead.	
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			So you're saying I should give it away....I see what you did there Carbine. Make me advertise your game for you. o/	
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			Wait.. why don't you allow us to use the codes on our existing accounts... That's quite silly ;/// I agree you want more popularity and it's coming but I don't think you should restrict us, current players ><	
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			Excuse me Sunshine. One of your 'interns' named Lee in Support is telling me they can't be redeemed onto an existing account. You guys JUST changed it on the website, and are thus lying to us.. Could you please talk with "Lee" about this bug so he knows not to tell us that we can't apply the code. Thanks!	
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wow.... 
 
@praysen : If it was to create a brand new account, yes the key worked. So.. yes... some did get to use them.
 
@coughing: Miss the part where Sunshine said to get with Humblebundle support for a refund, hmm? Doesn't exactly fit the definition of "swindle" if there's an avenue to get your money back.	
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			Look, Carbine.. It was your mistake, not ours. Why punish us for your mistake? That's bad business tactics.. Is that really how you want to treat your current customers?	
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			sooo wait, you can use digital codes for extra sub time, but not humble bundle codes? The next thing you'll be telling us is that humble bundle users won't get the B2P bonuses when F2P hits. Like really? Why would you do this?not the biggest tragedy, because I wanted the bundle for Payday 2, but most definitely a *cupcake* up.
			
				
	Edited June 15, 2015 by mirta000	
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			I didn't think you could use digital codes.. only the ones from the physical box promo stacked the game time.	
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wow.... 
 
@praysen : If it was to create a brand new account, yes the key worked. So.. yes... some did get to use them.
 
@coughing: Miss the part where Sunshine said to get with Humblebundle support for a refund, hmm? Doesn't exactly fit the definition of "swindle" if there's an avenue to get your money back.
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https://twitter.com/WildStar/status/610507189774585856Are you serious?
 
Edit:Guess the Twitter team doesn't know...
			
				
	Edited June 15, 2015 by Peshyy	
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			While it is kind of a bummer that the keys won't work with existing accounts, I can't be that upset about it. It would be kind of crazy if they were giving all existing players one month of game time for a $1.	
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While it is kind of a bummer that the keys won't work with existing accounts, I can't be that upset about it. It would be kind of crazy if they were giving all existing players one month of game time for a $1.
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			Good thing I only paid a dollar for this! Your company is not good at PR.	
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I'm hoping they revisit the decision.  IMHO, it's not swindling or nefarious...it was a probably a mistake.  But it's poor customer service to rely on another company (Humble, in this case) to clean up the mess from that mistake.  Especially considering the way presented is basically "click here, find the right place to go from the choices, andrun the gamut of the other company's CS process and hope the outcome is acceptable".
 
I'm not sure that's a great way to be heading toward a F2P model, where your service, especially for Signature Service members (current subs), is going to be part of what sets you apart.  I certainly am not going to hand out the key I received to someone else, given the level of CS on display....
 
But...it is what it is.  I'd be lying if I said I wasn't disappointed, more than angry, in the way they've chosen to handle this.  Their CS has, in the past, been very consumer focused.  This is like the antithesis to that.....
			
				
	Edited June 15, 2015 by Collitinius	
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Yet another fail towards existing users... Don't say one thing, let people buy, and then change it. Fix your technical issues instead.
 
And forwarding people to HumbleBundle support does not excuse the BS this is.
 
What a cupcake!
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Confusion?  People were swindled, not confused. 
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Really swindled, really? 
 
I mean sure let's ignore you bought an entire bundle of games 
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The whole reason I picked up the bundle (and paid more than dollar) is because of the ability to add time to a pre-existing account. Information that was on the official website (Which is the official source for news/information regarding the game, right)? The little bullet point that described how you could ONLY add ONE because they didn't stack seemed really, really clear and hard to confuse. So I don't understand how it could have been added as a mistake. It is 100% a swindle, as it was literally said that we COULD do that. 
 
If it somehow was a mistake, well, again, don't know how something like that slipped by without anyone being the wiser. Hell, whoever runs the twitter side of the official Wildstar account said to submit a ticket about the issue. So it seems like it was generally thought to be the case where we could do what the website had originally claimed. Acting in good faith would be to allow the original deal.	
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			Would be great if after F2P starting the rules will change after 20 mins and it will be able to buy loot from bosses and fly over the map after donatin 	
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Really swindled, really? 
 
I mean sure let's ignore you bought an entire bundle of games 
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Really swindled, really? 
 
I mean sure let's ignore you bought an entire bundle of games 
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[Crabin pulls a fast one.jpg]
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Dude, that's not the problem. Problem is that when somebody promises you 1 thing and give nothing makes you not to believe to those person onymore. The same situation is here
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Hey Everyone -
 
The WildStar codes that were provided as part of the E3 Humble Bundle promotion are Standard Edition codes and cannot be used to add game time to any existing WildStar accounts. They can only be used to create new game accounts.
 
We apologize for any confusion and inconvenience caused by the incorrect information briefly posted on our website. We understand that you may wish to have a refund and the Humble Bundle team will be able to help with that. Please reach out to their support team at https://support.humblebundle.com/.
 
Thanks so much,
 
Team WildStar
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You did not get nothing. 
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Confusion?  People were swindled, not confused.
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depends what they bought the bundle for. If you're not going to use those codes, it's like getting nothing. For example out of the whole bundle the only usable keys for me were Wildstar, Smite and Payday 2. But because all I wanted was Payday 2 I was fine with it. If they somehow changed something about the PAyday 2 key after the bundle has started I would be all over Payday 2 forums right now complaining.
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 This outrage you are showing over what 2-3 dollars? 	
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This outrage you are showing over what 2-3 dollars? 
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Frankly. I think it's ridiculous people would be getting so upset about this. Wildstar was in the lowest tier, which means you could pay very little. Maybe if Wildstar was in the "pay above the average" I could see a reason to be annoyed. As it is, they fixed the mistake quickly and people can get a refund if they don't want the bundle for any of the other stuff. Asking Carbine to honor giving you 30 days for $1 is a bit crazy.
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			Frankly. I think it's ridiculous people would be getting so upset about this. Wildstar was in the lowest tier, which means you could pay very little. Maybe if Wildstar was in the "pay above the average" I could see a reason to be annoyed. As it is, they fixed the mistake quickly and people can get a refund if they don't want the bundle for any of the other stuff. Asking Carbine to honor giving you 30 days for $1 is a bit crazy.	
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You know what is also stupid? This outrage you are showing over what 2-3 dollars? 
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			I was going to get mad then I remembered that I spent a whole dollar on it. Gave the code to an interested friend. It would be nice if Carbine would get their shit together, but it's not the worst thing to happen.	
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You know what is also stupid? This outrage you are showing over what 2-3 dollars? 
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 It would be nice if Carbine would get their shit together, 
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while the sum of money isn't a big one, it shows great miscommunication among Carbine staff, especially having in mind that Twitter and customer support staff were still classing it as bugs. It also opens doors to all sorts of bad press. If this gets picked up, expect it all over gaming news tomorrow. Which for a game that's going F2P soon and is in need of positive publicity is an absolute disaster. Also bad business to direct people to take it up with humblebundle when it's you that made the mistake. It doesn't give people confidence.
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			I guess Carbine is just avoiding this forum thread right now.. Or they may be discussing something :OOO	
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Well.
 
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GM Edd (WildStar)
Jun 15, 11:32
Hello,
Thanks for contacting us!
The WildStar Serial Code available through the E3 Digital Ticket Humble Bundle (https://www.humblebundle.com/twitche3) is a standard retail serial code and cannot be used to add game time to an existing WildStar account. The serial codes included in the bundle can only be used to create new game accounts.
If you are receiving the error message stating that a code has already been applied to your account when trying to use a serial code, this means that you already have a serial code that provides the same features as the code you are attempting to use applied to your account. You will not be able to apply that code to your existing account in this case.
We apologize for any confusion caused by the incorrect information briefly posted on our website.
If you are trying to use your WildStar Serial Code to create a new account and are having difficulties doing so, please let us know.
Regards,
GM EddNCSOFT Support Team
 
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I guess Carbine is just avoiding this forum thread right now.. Or they may be discussing something :OOO
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			If they can turn the keys from standard digital to digital deluxe or even to C.R.E.D.D. (since gametime is out of the option), I think I'll be okay with that.	
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Considering they have no say in the payment process and can't act it's not bad business to send them directly to the retailer for a refund. They will never be able to negotiate anything else with the retailer.
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Or ... a mistake was made, they clarified it and are now done talking about it?
 
Maybe?
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Payed 13.50 total for it, 12.50 and typoed the email and decided it was easier to get another one for a dollar than have to go through customer support.
 
Really annoyed that the primary reason of adding extra game time isn't doable and that Carbine basically lied about it.
 
I suppose a free copy of Psychonauts is a decent consolation prize. Maybe I can convince a friend to start up an account with the key I can't use.
			
				
	Edited June 15, 2015 by V4Guss	
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Really annoyed that the primary reason of adding extra game time isn't doable and that Carbine basically lied about it.
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			I'm not even mad.. They just have to pay attention to the things published on their website because it's official. Changing the information afterwards without saying anything isn't that great, tho..	
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The general idea of all this >>> giving to charity >>> help children!
 
I'm from the EU but was more than happy to donate $100 to give kids a chance of a better life!!!
			
				
	Edited June 15, 2015 by BusterCasey	
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The general idea of all this >>> giving to charity >>> help children!
 
I'm from the EU but was more than happy to donate $100 to give kids a chance of a better life!!!
 
With luck they won't grow up like most of the moaning bastards in this thread.
 
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Or, it was a mistake, mistakenly posted and then corrected as soon as possible?
 
Maybe?
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The general idea of all this >>> giving to charity >>> help children!
 
I'm from the EU but was more than happy to donate $100 to give kids a chance of a better life!!!
 
With luck they won't grow up like most of the moaning bastards in this thread.
 
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With luck they won't grow up like most of the moaning bastards in this thread.
 
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This outrage you are showing over what 2-3 dollars?
 
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			I would actually donate $60 if they gave us Mystery Boxes for each key I wouldnt mind no Game Time but buying keys and getting notting as a reward doesnt makes me want to help 	
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Yup. I'd like to hope they would be able to act professional when grow up.
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Way to completely miss the point.
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Carbine, this is completely ridiculous. If a retailer miss-communicates or makes a mistake, the obligation should always be on the retailer to honor their initial commitment. This whole, 'get a refund from Humble' is massively unfair to Humble, your consumers and the charities Humble supports. 
 
This has nothing to do with the value of the item in point, it's the principal of good customer service and honoring ones word being trampled that has made myself and many others furious. 
 
I seriously hope you reconsider this course of action and allow us to trade our keys in with support for the initially promised game time. 	
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Sending you to Humble, without what amounts to a "Good luck, Charlie", isn't overly helpful.  And it leaves the charitable organization to spend time and resources to clean up Carbine's mess. 
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To me, this is not about the money. It's about the fact that Carbine, either willingly or accidentally, lied to us and is forcing another company to deal with the fallout. I don't think they'd be out that much time or money if they just gave everyone who submitted a support ticket and code 30 days of game time. Then they could scrap the codes sent to them and everyone is happy.​
 
Considering only 30k of those bundles have sold as of this minute, how many of those do you really think were purchased for the pretense of getting game time from Wildstar? 10% maybe? You have to remember that this bundle also includes 30 days of twitch premium, which is a highly popular purchase since it makes a $9 a month service cost $1 for a month. I doubt even 3k of the bundles were purchased to get game time. Assume 1k ~ 2k bought it for game time. Let everyone that still wants gametime from it write out a ticket. How many will be willing to write a ticket over $1 of game time? probably ~75%. So you're looking at 1.5k tickets that might take 3~5 minutes each to add 30 days of game time. One support tech could do that in less than a week. Assuming, conservatively, that they have 9 or 10 people working support, they could have all this cleaned up in a day, an official apology made and a happy community.
 
The gist is don't lie to your player base and if you do, own up to it and take the consequences. I would rather have the knowledge that Carbine was willing to support their players when mistakes are made than to never see mistakes made in the first place. A dev team that values their community will go far, one that lies and cares little will become what WoW has turned into over the last expansion. (Main reason I moved to Wildstar).	
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Carbine likely CAN'T handle a refund, since the moneys are all handled by Humble. Does it suck?  Yep. They made a mistake, they've owned up to it, and told you how you can get your money back if you're really that upset about it.
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Carbine likely CAN'T handle a refund, since the moneys are all handled by Humble. Does it suck?  Yep. They made a mistake, they've owned up to it, and told you how you can get your money back if you're really that upset about it.
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gj carbine +10 A1 quality grade AAAA american beef certified gold.
 
amazing job as usual.
pat yourselves on the back for yet another well done job!	
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Carbine, this is completely ridiculous. If a retailer miss-communicates or makes a mistake, the obligation should always be on the retailer to honor their initial commitment. This whole, 'get a refund from Humble' is massively unfair to Humble, your consumers and the charities Humble supports. 
 
This has nothing to do with the value of the item in point, it's the principal of good customer service and honoring ones word being trampled that has made myself and many others furious. 
 
I seriously hope you reconsider this course of action and allow us to trade our keys in with support for the initially promised game time. 
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I never even played the game outside of Beta, yet I cannot seem to redeem my code.
 
It doesn't give me an error, instead asking me to subscribe.
 
In fact, after trying it, my account says active Status and Playable Until Jul 15, 2015. None of this makes any sense.	
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I didn't buy the bundle because I don't trust Carbine. And I was right not to trust Carbine (I have minimal to zero interest in the rest of the bundle items).
I don't want a refund because I didn't buy the bundle.
 
I still think it's a bad move, I still think you do not stealthily edit webpages to new rules DURING THE EVENT, and you most certainly do not pass the buck to HumbleBundle to handle refunds because you stated something untrue in your own website about this bundle. It was not Humble Bundle who lied, it was Carbine's own website that stated something false and then was stealthily edited.
 
You know what Carbine should have done?
 
Ooops, guys, we're so sorry, our website had misinformation.
 
--- Proceed to edit the website and add an apology on the information website with a link to the following post:----
 
Hi all,
Our website had the wrong information. Unfortunately due to X, Y and Z (fill in the REAL reasons why this cannot be done as the website stated) we cannot offer a month worth of game time with this Humble Bundle package. The code only works on new accounts, we are very sorry.
For those of you that purchased the bundle before XX:XX when we updated our webpage, please contact Customer Service with a screenshot of your purchase confirmation email from Humble Bundle that shows the purchase time before said XX:XX time. Please be patient as our Customer Service reviews your ticket and adds a month of game time.
Thank you for your trust and continued business. 
-Carbine
 
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That is what Carbine should have done.
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How did they own up to it?!  They all stealthily edited the website and posted on a forum thread to go get refund from Humble Bundle.  If that isn't passing the buck of responsibility for their mistake, I don't know what is.
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I never even played the game outside of Beta, yet I cannot seem to redeem my code.
 
It doesn't give me an error, instead asking me to subscribe.
 
In fact, after trying it, my account says active Status and Playable Until Jul 15, 2015. None of this makes any sense.
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Add my personal take on this:I think it would be Wildstars best interests to just give people the month (If that is too financially devastating then a boat load of mystery boxes would be a decent compromise).Mistakes happen and Carbine was very good in correcting it, but linking people to refund it through Humble Bundle is not a good move.  The ethical approach to correcting a mistake you make is that you do what is needed to correct and personally take the hit.  This current method punishes the charity by having it take the financial hit and has it do all the work to set it right.  Also, this current method is also punishing to the customer.  This makes the customer have to do all the work as well, expesially if the customer had already gifted out all the other games to their friends before trying to redeem the Wildstar Key (like what happened to me).
 
All that said, this isn't the end of the world.  Even if we don't our way, I'll probably still play Wildstar (when I can make the time too).  I can understand too that Carbine does what it has to do stay profittable.  That being the case I'm happy to chip in to help keep Wildstar active.
 
In the end, this current refund model hurts Carbine the most.  Wildstar is too small at the moment to make mistakes like this.  Even though this error isn't that bad, it's going to make customers more critical of any further mistakes down the road and it also hints on how bad Wildstar is doing financially.  Lastly, making Humble Bundle fix your mistake will most like create bad blood with the company.  Which could result in them refusing carbine busness down the road and will mostly like have them speak unfavorably of Wildstar to other companies.
 
I was excited about the F2P switch over was going to recommend to all my friends but I now have second thoughts.  If the Wildstar boat is already sinking this bad, then no sense inviting others onboard.Then again, maybe this my overly complicated way for me to get more mystery boxes.  LOL
 
I do sincerely hope the best for Wildstar.	
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Humble can't be responsible for that because there was no info bout subscriptions. There was only info about the game as far  as I remember
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I still think it's a bad move, I still think you do not stealthily edit webpages to new rules DURING THE EVENT, and you most certainly do not pass the buck to HumbleBundle to handle refunds because you stated something untrue in your own website about this bundle. It was not Humble Bundle who lied, it was Carbine's own website that stated something false and then was stealthily edited.
 
You know what Carbine should have done?
 
Ooops, guys, we're so sorry, our website had misinformation.
 
That is what Carbine should have done.
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Maybe you misunderstood me...
 
I didn't say Humble Bundle was responsible. I said Carbine was responsible and they passed the buck to Humble Bundle.
 
Clearer, I hope?
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I didn't buy the bundle because I don't trust Carbine. And I was right not to trust Carbine (I have minimal to zero interest in the rest of the bundle items).
I don't want a refund because I didn't buy the bundle.
 
I still think it's a bad move, I still think you do not stealthily edit webpages to new rules DURING THE EVENT, and you most certainly do not pass the buck to HumbleBundle to handle refunds because you stated something untrue in your own website about this bundle. It was not Humble Bundle who lied, it was Carbine's own website that stated something false and then was stealthily edited.
 
You know what Carbine should have done?
 
Ooops, guys, we're so sorry, our website had misinformation.
 
--- Proceed to edit the website and add an apology on the information website with a link to the following post:----
 
Hi all,
Our website had the wrong information. Unfortunately due to X, Y and Z (fill in the REAL reasons why this cannot be done as the website stated) we cannot offer a month worth of game time with this Humble Bundle package. The code only works on new accounts, we are very sorry.
For those of you that purchased the bundle before XX:XX when we updated our webpage, please contact Customer Service with a screenshot of your purchase confirmation email from Humble Bundle that shows the purchase time before said XX:XX time.  Please be patient as our Customer Service reviews your ticket and adds a month of game time.
Thank you for your trust and continued business.  
-Carbine
 
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That is what Carbine should have done.
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			Yep just got it from them, can't wait till grand kids go to bed. YEAH guys old man is back. :D	
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This forum is turning into youtube comments.
 
yes, you guys are getting that bad and you should all feel bad.	
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They didn't STEALTHILY edit anything. They admitted the mistake in the post below, about 90 minutes after this post was created.
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I didn't buy the bundle because I don't trust Carbine. And I was right not to trust Carbine (I have minimal to zero interest in the rest of the bundle items).
I don't want a refund because I didn't buy the bundle.
 
I still think it's a bad move, I still think you do not stealthily edit webpages to new rules DURING THE EVENT, and you most certainly do not pass the buck to HumbleBundle to handle refunds because you stated something untrue in your own website about this bundle. It was not Humble Bundle who lied, it was Carbine's own website that stated something false and then was stealthily edited.
 
You know what Carbine should have done?
 
Ooops, guys, we're so sorry, our website had misinformation.
 
--- Proceed to edit the website and add an apology on the information website with a link to the following post:----
 
Hi all,
Our website had the wrong information. Unfortunately due to X, Y and Z (fill in the REAL reasons why this cannot be done as the website stated) we cannot offer a month worth of game time with this Humble Bundle package. The code only works on new accounts, we are very sorry.
For those of you that purchased the bundle before XX:XX when we updated our webpage, please contact Customer Service with a screenshot of your purchase confirmation email from Humble Bundle that shows the purchase time before said XX:XX time.  Please be patient as our Customer Service reviews your ticket and adds a month of game time.
Thank you for your trust and continued business.  
-Carbine
 
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That is what Carbine should have done.
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Hey Everyone -
 
The WildStar codes that were provided as part of the E3 Humble Bundle promotion are Standard Edition codes and cannot be used to add game time to any existing WildStar accounts. They can only be used to create new game accounts.
 
We apologize for any confusion and inconvenience caused by the incorrect information briefly posted on our website. We understand that you may wish to have a refund and the Humble Bundle team will be able to help with that. Please reach out to their support team at https://support.humblebundle.com/.
 
Thanks so much,
 
Team WildStar
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{| class="blockquote"
Carbine likely CAN'T handle a refund, since the moneys are all handled by Humble. Does it suck?  Yep. They made a mistake, they've owned up to it, and told you how you can get your money back if you're really that upset about it.
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{| class="blockquote"
totally unacceptable. instead of fixing problem you telling us to refund?!??!? that's not how the problems solved. next time man up and fix. not tell your customers to refund. i am so pissed. and i have to wait 1 week or more to get my money back. You guys choose your posts carefully or this community would be turn against you.
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I haven't dug much through this thread and don't know if this has already been answered but.
 
 
If I go to my transactions on my account it tells me that I only have a 10-day trial, I thought I bought the standard edition. 	
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{| class="blockquote"
Dear God man, PM me your address and I'll personally refund you the 5 bucks or whatever you paid.
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{| class="blockquote"
Dear God man, PM me your address and I'll personally refund you the 5 bucks or whatever you paid.
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Time to go to the forums again! What's going on no-
 	
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{| class="blockquote"
İts not about money. its about what you say and what you doing.You saw the post. It's changed. Did you really  accept their "refund" speech. Does humble really have to do it for them. Business is serious thing and you simply cant tell your customers to refund your game.
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{| class="blockquote"
Who cares man? If it's not about the money putting you out, just chill. And yes, your transaction was with Humble so your refund has to be with Humble.
 
A week away and you're whole.
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			 The best your gonna see out of this is a refund.. Anet not that long ago had a similiar issue with gw2 and all that happened was people got refunded.	
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{| class="blockquote"
Dear God man, PM me your address and I'll personally refund you the 5 bucks or whatever you paid.
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			I picked this up but didn't get a free month. It charged me right away :(	
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{| class="blockquote"
Too many man hours involved in going through all of the emails/PM's to proove 30days game time is valid due to time of purchase. Not feasible.
 
They dropped a ball here why not own up to it - in the grand scheme of things actually making changes to allow for what they advertised in the first place will barely dent their profits. If anything allowing a surge of old players to try the game a year on from its release might bring in a few more subscriptions considering the temptations of remaining subscribed until F2P transition...
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{| class="blockquote"
So ... wait ...
 
Everyone's mad because they didn't get a month of game time for a DOLLAR?! But it's still a month of game time that can be given to someone else like a friend or family member? Am I following all this?
 
Because if that's what's going on, Galactic is right. You all should be ashamed of yourselves. Mistakes happen, it's not like your dollar isn't going to a good cause. Give it to your mother/wife/sister/brother/barber/teacher/friend and enjoy some time together.
 
Good gravy. They apologized. So not worth getting worked up over a dollar.
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			i used the code on an account that didnt own wildstar (never played it before) and i didnt get 30 days free game time? did i do something wrong	
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			Disregard, question answered.
			
				
	Edited June 16, 2015 by Mustikos	
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{| class="blockquote"
i used the code on an account that didnt own wildstar (never played it before) and i didnt get 30 days free game time? did i do something wrong
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{| class="blockquote"
Are you saying that you created a new account with the new code from Humble Bundle? Sorry, I'm just trying to understand. If that's the case, please fill out a CS ticket here.
 
Thanks so much
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{| class="blockquote"
I picked this up but didn't get a free month. It charged me right away :(
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{| class="blockquote"
I just used the key on an account that I had created during the open beta but that never had the full game associated with it. Activation went ok and now it's showing the game BUT it redeemed the EU version of the game when I wanted the NA. The humble site only showed me 1 key that didn't specified for what region it was and the Wildstar's sites never let me pick one or the other, just went and assigned me a EU standard version. I made the purchase from within the US. Can it be fixed?. 
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Well no one I know wants it, and I already redeemed Psychonauts from the bundle so I don't feel right asking for a refund (nor do I think I am eligible for one anymore)...anyways here it is. Do as you wish with it.
 
H1Q5X5I6LG6KS8D26VK2
 
I believe this is an NA code btw.
			
				
	Edited June 16, 2015 by henzilla	
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{| class="blockquote"
Ah, I see. I understand that Humble Bundle auto-detects your ISP during the pruchase process and default selects your region for you, based on that. If you'd like, please contact our CS and they may be able to help you.
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{| class="blockquote"
Thanks, I just submitted a ticket to customer support. 
 
Am I right to assume I shouldn't get too invested/actually play the game until they answer? If they can change the region for my assigned product I doubt they'll transfer whatever character I manage to make in the meantime (no idea how quick should I be expecting a reply). 
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			with developers actually answering am I to understand that they're completely prepared to take another wave of negative PR coming from game news sites for doing this? Actually, continuing the train of bad PR, what is even the point in going F2P if this is how situations are handled?	
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{| class="blockquote"
with developers actually answering am I to understand that they're completely prepared to take another wave of negative PR coming from game news sites for doing this? Actually, continuing the train of bad PR, what is even the point in going F2P if this is how situations are handled?
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I just activated my beta-account and had no problems in the process whatsoever. The account now has the standard-version added to it, incl. 30 days of gaming time.
I still have no idea what region my key originally was, it however worked on my EU-acc.
 
Nexus here i come :)	
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{| class="blockquote"
I just activated my beta-account and had no problems in the process whatsoever. The account now has the standard-version added to it, incl. 30 days of gaming time.
I still have no idea what region my key originally was, it however worked on my EU-acc.
 
Nexus here i come :)
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			As I'm based in Australia it shows I redeemed the key on the 16th, however will I still earn the rewards from being subbed before F2P since it's still the 15th in the US?	
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{| class="blockquote"
Hi all,
Our website had the wrong information. Unfortunately due to X, Y and Z (fill in the REAL reasons why this cannot be done as the website stated) we cannot offer a month worth of game time with this Humble Bundle package. The code only works on new accounts, we are very sorry.
For those of you that purchased the bundle before XX:XX when we updated our webpage, please contact Customer Service with a screenshot of your purchase confirmation email from Humble Bundle that shows the purchase time before said XX:XX time.  Please be patient as our Customer Service reviews your ticket and adds a month of game time.
Thank you for your trust and continued business.  
-Carbine
 
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That is what Carbine should have done.
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{| class="blockquote"
This forum is turning into youtube comments.
 
yes, you guys are getting that bad and you should all feel bad.
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I made this comment in another thread but I'll say it again here.
 
Carbine Studios needs to build TRUST in their consumers, not DOUBT. 
 
We now have numerous, documented instances of this company mishandling PR / Community events / interaction.  Please consider reviewing the team / people paid to complete these tasks and provide service.
 
Unlike a single player game, MMOs hinge on large interactions with multiple different individuals in the game world. A company that deters players, by any reason, including bad PR / Community / Customer Service directly impacts the game experience of ALL players.
 
How do you think those new players who are trying out the game for the first time, observe numerous irate individuals who fell victim to "Carbine's bait-and-switch?"  What if they check the game reviews / official forums / subreddit and discover how things are mismanaged / poorly handled?
 
MMORPG hinges on players willing to invest money and time into a game, for months on end.  People don't invest in things they do not trust.
			
				
	Edited June 16, 2015 by Eclips	
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{| class="blockquote"
As I'm based in Australia it shows I redeemed the key on the 16th, however will I still earn the rewards from being subbed before F2P since it's still the 15th in the US?
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Holy shit. The butt hurt is *cupcake*ing real tonight.
 
Get over it guys - its not like all you bought was a Wildstar key. You got a load of other items with it.
 
Carbine made a mistake, apologized for it, and even gave you a way to get your money back. 
 
It's pathetic that there's seriously this much QQ over this promo.	
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{| class="blockquote"
Same here. I got an EU key from Humble Bundle and when I applied it to my account, the date was June 16th. I assume it is because we got EU keys and EU is ahead in time? I don't think we can get the benefits then since the deadline is June 15th. Sucks...
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I'm not really sure if this is the place to ask but:
I, TOO, picked up the Humble Bundle, but I will be a totally new player!
 
I've had Wildstar on my radar for a while now, and with it going free to play soon, I thought I'd give it a try.
 
Thing is, while the HB description shows that the bundle comes with 30 days of game, all I see is that I am
getting the standard 10 day trial.
 
Is something amiss, or am I not looking in the right place? I looked under my account and clicked around
everything that might even be account related, to no avail.
 
Thoughts?
 
Thanks guys, can't wait to dive into this game!
 
p.s. only 29% downloaded so far, and I don't even know if that include patches, lol.	
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			I just wanted to say welcome to Nexus, CaseNexus! I'm not sure about the answer to your question; the best advice I can give is to open a ticket and ask about it.	
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{| class="blockquote"
I wish we could give you a more extravagant answer, but all we have is that we made a mistake and we adjusted the information to reflect how the codes will work. Again, we're very sorry for the confusion and inconvenience, but we appreciate any and all understanding.
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			Like others.. I'm disappointed in the 'solution' provided for this issue.  That said, I've submitted my refund requests (bought multiple bundles since I've got multiple WildStar accounts in the house)...  I've submitted my refund requests through humble bundle....but.. I'd LOVE to hear how this little detail got missed when marketing was setting this detail up with humble...	
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Thank you for this promotion.  I picked up the game yesterday before the bundle went live, but got one today for my wife.  We game a log together and I'd like to get her into this as well.  I'm having a ton of fun, much more than beta last year!
 
Thanks again.	
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{| class="blockquote"
I just wanted to say welcome to Nexus, CaseNexus! I'm not sure about the answer to your question; the best advice I can give is to open a ticket and ask about it.
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			question it says its an EU key for me and i live in australia....so um will that be an issue?	
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{| class="blockquote"
At what point should there be no understanding given? Mistakes happen, we all make them, but we also face the consequences.
 
How many mistakes can you folks make till people throw their hands up in frustration and disgust?
 
It's not about the dollar, ten or more someone dropped on the bundle.
 
It's about the straw that broke the camel's back.
 
It's about the feeling that you folks can really mess -anything- up.
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{| class="blockquote"
Pretty much. But that's the straw man we've settled on... "it's only a dollar!!"
 
Stuff like this reminds me of the way that the game used to break every time there was a patch or untested class change. It's a lack of attention to detail and a lack of concern for the consequences.
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So, If I had an account in beta, and used the key, will I get the 30 days? 
And to be sure, If I create a new account using the key, will I get the 30 days?	
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{| class="blockquote"
So, If I had an account in beta, and used the key, will I get the 30 days? 
And to be sure, If I create a new account using the key, will I get the 30 days?
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{| class="blockquote"
And I am so sure getting all butt-hurt and making a huge noise is TOTALLY going to make everything all better, amirite? I mean, surely another 7 or 8 pages of QQ will teach that damn Carbine a lesson they won't ever forget, amirite?
 
Seriously, get over it already. When your life and your job is 100% perfect all the time and you go years and years without ever making a mistake or having an accident or miscommunicating something, then maybe you've got a leg to stand on.
 
Until then, you guys are seriously starting to sound bad. No apology will ever be good enough for you, so I hope the Devs just check out of this thread and leave you stewing. It's no less than you deserve at this point.
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{| class="blockquote"
You think this is bad? Wait until the next time something like this happens and there are a ton of F2P players ready to sling feces at the boards. Because given past performance there WILL be a next time. (I also just remembered the Zero-to-twentyish fiasco, so there's another one.)
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{| class="blockquote"
Ideally, free players will not have access to the general forums.
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Hey folks, we already have a thread for debating the F2P stuff including forum permissions over here, so I'm going to ask that discussion please be done in the appropriate section and not in this thread. 
 
Thank you.
- Team WildStar 	
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{| class="blockquote"
You think this is bad? Wait until the next time something like this happens and there are a ton of F2P players ready to sling feces at the boards. Because given past performance there WILL be a next time. (I also just remembered the Zero-to-twentyish fiasco, so there's another one.)
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{| class="blockquote"
No, I don't think it's bad. In fact, if I had to pick a word to describe the communities response, I think "typical" is the word I'd choose.
 
As for the F2P crowd, I fully expect my time on the forums to come to an end within a month of the transition. The only thing that riles me up more than pointless crying, is pointless crying from people who play for free.
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The customer is always right, except at Carbine Studios, where apparently all the customers are ungrateful jerks and are too immature / casual / entitled / busy / bad / picky to understand how great of a game this is.
 
You know, I can forgive a company that produces badly tested patches with broken features if they owned up to their mistakes, said they were trying, and promised to do better by the consumer.
 
I can forgive a company that produces a flawless and amazing game that sometimes goofs with PR, marketing, and events.
 
I have a hard time forgiving a company that does both of those things.
 
Tex, its not about being ungrateful or sour buddy. I've paid for 2 accounts by subscription since July of last year, and even though I'm not "loyal enough" to be appreciated, I feel like I'm doing my part to support the studio. I've put a lot of effort into this community and given countless hours of feedback toward PvP.
 
Is it too much to ask for some professionalism and responsibility from Carbine Studios? Am I really that entitled that I think advertisements (even erroneous) should be honored? Is the integrity and good name of the company not worth the 15$ of (I'm sure not many) of the people consumers that bought that code on good faith from Carbines website?
 
Now, were not asking them to honor 30 months of 1$ codes for signature rewards, but I certainly think honoring a month sub for 1 key purchase is the right and appropriate thing.
 
The amount of mistakes are adding up. I haven't trusted Carbine Studios to make the right decision since drop2. But I know others have, and we are all seeing this mistake, shortly after a "bait and switch" event that implied company deceit. We are seeing it shortly after the uproar over loyalty rewards being too strict especially for people that lapsed at no fault of their own. The trend continues and Carbine is building / reinforcing a reputation of deceit.
 
....and that scares me, because I've invested many hours into my character and friends for this game. I've set aside a lot of time to help improve this game and community. When f2p comes, they say "no p2w," but I can't trust them. They've proven to me time and time again that even if their policy is no p2w they're still capable of doing it on accident. I don't want to trust my CC to a company that exercises deceit.
 
I don't want to invite my friends to play this game for a company that exercises deceit. I don't want to write guides for a company that deceives its consumers. I don't want to write positive reviews about how much better this game is 1 year later if I can't trust the company.
 
I mean, why should I? When there are plenty of other successful games and companies out there that honor the word. I'd rather go pay 15$ a month to some indie developer who sucks at developing games but is a nice guy who is trying and very friendly. At least I know that I can trust him to look out for ME when mistakes happen.
 
...but then again this is all probably NCSofts fault anyway.	
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I'm just going to leave this here...
 
http://www.forbes.com/sites/jaysondemers/2014/09/02/no-the-customer-is-not-always-right/
 
Carbine has issued an apology and told you how it can be corrected. 	
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{| class="blockquote"
I'm just going to leave this here...
 
 
http://www.forbes.com/sites/jaysondemers/2014/09/02/no-the-customer-is-not-always-right/
Carbine has issued an apology and told you how it can be corrected.
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{| class="blockquote"
 
Is it too much to ask for some professionalism and responsibility from Carbine Studios? Am I really that entitled that I think advertisements (even erroneous) should be honored? 
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{| class="blockquote"
Stop and consider this for a second:
 
Consumers, on good faith of an advertisement, donated a sum of money to a bundle that donates a portion to charity.
 
The mistake was Carbine's, but their solution is to contact the charity for a refund. Do you know how ethically wrong that is?
 
"Hey guys, we know we made you a promise, but we don't want to honor it so we'd like to give you a link to the charity organization that takes the hit from our screwup. Good luck going through the mental hoops of justifying that one, you ungrateful casuals."
 
This is not "allocating too many of your finite resources" to your customer who wants something you don't offer." Its about having integrity and business ethics attached to a studio name and protecting themselves from bad publicity. It's about looking better for the consumer and the investor, because when all is said and done, the consumer and the investor are the two parties that determine this games sucess, not the dev team.
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I understand all of what you said, and it's not that I don't get your frustration. 
 
But this part is the important part.
 
If we're all under the belief that yes, mistakes happen, and that yes, apologizing is a vital part of owning a mistake, then why do you feel entitled to ANYTHING other than the apology given?
 
I am not above giving specifics, so here we go:
 
I am in advertising, as most of you know. I am responsible for more advertisements than I care to admit, and the vast majority of those ads come with some kind of pricing involved. In a grocery ad, we're talking potentially HUNDREDS of price points every week. The client sends me their pricing, which they get from their vendors, who in turn get THEIR pricing from suppliers (think, Kraft sends deals to Grocer Supply who sends those prices to Market Basket who sends those prices to me).
 
Now, if Kraft makes an error, do you really think Market Basket is going to honor that mistake and eat the loss? Do you think the store is going to just bill Grocer Supply for the loss? 
 
No. Of course not. What happens is, if we advertise Kraft Deluxe Mac & Cheese for $1.29 a box, but it SHOULD have been $1.59, we make an apology, we post the corrected information, we say "Sorry for any inconvenience or confusion this might have caused." 
 
That's how it works. No "making good" on things. No giving away stuff for free or even less than the real price. No back-tracking or rain-checks or anything like that.
 
We say "Sorry, here is the proper information. Thank you for your business" and then we move on.
 
So yes, I do feel you guys are being more than a little bit "entitled" at this point. Either that or you're purposefully ignoring how the real world of business and advertising works.
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I would really, really like everyone who is upset by this, who feels that they are entitled to something, or that thinks this is a big deal to go watch the move Glenngary, Glenn Ross. Pay special attention to the part with Alec Baldwin. He's only in one scene.
 
(I'd link it but BAD LANGUAGE)
			
				
	Edited June 16, 2015 by JoeyD	
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{| class="blockquote"
In my younger days I worked at a large grocery store in the vaunted position of customer pricing and recoupment specialist, or "cashier."
 
When the paper misprinted a price or we sent them the wrong price for a special, we'd honor the price that the customer brought in. Goodwill goes a long way.
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{| class="blockquote"
I would really, really like everyone who is upset by this, who feels that they are entitled to something, or that thinks this is a big deal to go watch the move Glenngary, Glenn Ross. Pay special attention to the part with Alec Baldwin. He's only in once scene.
 
(I'd link it but BAD LANGUAGE)
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{| class="blockquote"
Yes I'm sure Alec Baldwin's character would have a lot to say about an employee who consistently made mistakes. Remember, third place is "you're fired!"
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{| class="blockquote"
Yeah, it doesn't work like that anymore. One person might get away with it, if they find an error, but as soon as that first person gets away with murder, the client calls and a retraction is printed as soon as humanly possible.
 
Some clients are so bad about price errors, that I've created templates for them to make their own retraction letters. It happens ALL THE TIME - and I promise you that those businesses don't let 1000 people walk in with a mis-printed ad and get stuff for free.
 
Trust me,man. I've been in this industry for over 20 years. My clients are long-standing national chains with a vested interest in keeping customers (it's a very saturated market, much like MMOs!). This is just how it works.
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{| class="blockquote"
Do you really want someone to lose their livelihood over a single line of text that was corrected as soon as an error was detected?
 
Are you 100% confident that every PR error came from the same person? You think that only ONE person was involved in this minor issue, or are you just wanting the entire PR department to be let go?
 
Come on, let's call for some blood!
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{| class="blockquote"
Do you really want someone to lose their livelihood over a single line of text that was corrected as soon as an error was detected?
 
Are you 100% confident that every PR error came from the same person? You think that only ONE person was involved in this minor issue, or are you just wanting the entire PR department to be let go?
 
Come on, let's call for some blood!
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{| class="blockquote"
That's fair, but what do your client's customers think if the company they work with is constantly printing bad information? I know we'd be looking for a more reliable partner if we were buying from someone who gave us bad information on a regular basis.
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{| class="blockquote"
I know you've read enough of my posts here to know what I'm saying, so I'd really appreciate if you'd stop taking things out of context. Maybe even just the one where I say that I don't think anyone needs to be fired, that'd be a good starting point.
 
This is a trust issue, resulting from many instances of poor communication. This is not an isolated incident, and treating it as such is disingenuous. I don't know how many other ways to say it.
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{| class="blockquote"
Well, if you want Kraft Mac & Cheese, where ELSE do you plan to get it from, if not Kraft?
 
As for the actual buying public, well, everyone has their own threshold for what they'll tolerate, I suppose.
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{| class="blockquote"
Certainly if there's a specific product that only you provide then you can get away with bad habits. Carbine isn't in that position though. Right now they're more like some kind of off brand snack. Blizzard is Kraft, Carbine is dried shrimp chips.
 
This analogy is getting a bit convoluted...
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{| class="blockquote"
Yes, they have made a few errors, big deal. It's the absurdity of the responses by the forums that is the issue at this point.
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{| class="blockquote"
Not really. It's a very easy and comparable analogy. My point isn't that Carbine has the market on mac & cheese (MMO's) ... but it DOES have the market on WildStar.  ;)
 
If you want WildStar in your diet, then you have to get it from Carbine. Now, whether WildStar is as good a product as Kraft Mac & Cheese or it's more a 3-Ring or Parade brand isn't important. Maybe you like gray mac & cheese, so 3-Ring is your favorite.  :lol:
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			code working, no credit cards working... no error code, nothing wrong, there credit card subscription system is broken...no way to set up sub, no way to play...	
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			Honestly I didn't think it was that big a deal. @_@ You pay, like, $1, some of which goes to charity, and you get a whole bunch of stuff.	
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NO business likes to make mistakes. None.. I'm a dog trainer.. When I see an error in timing and scheduling and having to correct and move people around I dread it. Even after multiple times checking . WE HUMANS MAKE MISTAKES.
 
Having to deal with "entitled" customers is the worst. Some mistakes can not be fixed by waving a magic wand and having it turn into butterflies and sprinkles. 	
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You're missing this whole thing Tex. This is like going to krafts website and seeing an advertisement for a promotion. If you buy 10$ of soda at x grocery store, you get a voucher that can be redeemed for 50 kraft singles.
 
So you go to x store, buy 10$ worth of soda, and get that voucher for 50 kraft singles.
 
So you go to the kraft website, try to enter your voucher, and it doesn't work. So you check the website, and they've changed their ad. It's no longer 50 kraft singles, its 50 kraft singles on the condition that you've never eaten Kraft cheese before.
 
So you call Kraft CS and say, "hey, I bought 10$ worth of soda at this grocery store for this voucher of 50 kraft singles because I like kraft cheese and it was a good deal?". Krafts response? "Sorry, we know we changed the ad, but you can return the soda if you want."
 
So now x grocery store is standing there footing the bill because you already drank the soda.
 
Except in this case, they have to go get a portion of that back from the hands of a benefactor of a charity.
 
Now, I don't know very many people that would want to go take their money from that charity, but I'm sure some would.
 
Either way, Carbine looks the same. They made a mistake, the consumer acted on good faith, and the consumer is the one who loses. Or the charity, whichever one Carbine decides is less ethically wrong.	
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{| class="blockquote"
NO business likes to make mistakes. None.. I'm a dog trainer.. When I see an error in timing and scheduling and having to correct and move people around I dread it. Even after multiple times checking . WE HUMANS MAKE MISTAKES.
 
Having to deal with "entitled" customers is the worst. Some mistakes can not be fixed by waving a magic wand and having it turn into butterflies and sprinkles. 
----
			
{| class="blockquote"
Honestly I didn't think it was that big a deal. @_@ You pay, like, $1, some of which goes to charity, and you get a whole bunch of stuff.
----
			I don't personally feel like they have some "continuing bad messaging" either, so... there ya go.	
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{| class="blockquote"
And some people will never be satisfied with even the most sincere of apologies, no matter how promptly offered.
 
Those people don't deserve any more of your time than the people who simply accept your apology and move on. In fact, the longer you pay attention to them, the more of them will appear (see this thread and the post directly above as a perfect example of that.)
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Madda's guess is that they realized what would ensue if everyone knew that they could get a month of game time for as low as $1 that they were not getting and quickly changed it. 
 
But seriously:
 
 
{| class="blockquote"
Honestly I didn't think it was that big a deal. @_@ You pay, like, $1, some of which goes to charity, and you get a whole bunch of stuff.
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