149502-i-feel-like-carbine-stole-my-money

== Content ==
			
So I purchased the deluxe edition ($75) back in June of 2014 after getting into the beta and really enjoying the game. I played through beta and subbed for 2 months after launch. I got a spellslinger to 50 and a couple of other chars to mid 30's or so (Medic and Warrior). I spent a ton of time building up my property and acquiring stuff for it with mini games and all kinds of cool stuff. Then I got super busy with school at the end of August and canceled my sub. I didn't play for over a year. I came back the other day, logged back in, and EVERYTHING is gone.
 
I know they went F2P , so I figured that it probably got lost in the merge since there were a bunch of servers and now they only have 2 for NA. That sucks, but I get it...it happens.
 
My problem is that I sent in a request for them to look into it, and I keep getting the same email response that I need to make sure I am on the right server, region, account. So I reply that I have verified all of that, and they ask for more info. We go back and forth. Now, long story short, I have sent them screen shots of my bank records showing I purchased the game. I have shown screen shots of the subscription confirmation emails from the email account that is associated with the account. I have given them the old names and servers of the chars like they asked.
 
Nothing. My account isn't even flagged as having ever purchasing the game. So I bought the game, and I don't get the benefits of being a founder. The account has a subscription history (which I assume was only possible if you bought the game at launch). I simply don't understand how a company that big doesn't have any way of at least finding some record that my account was a full account and giving me credit for it..
 
Ridiculous 	
----
			On a side note, as far as my chars go..I don't mind starting over, but I remember how much of a pain it was to get all of the amps for my SS, especially the trigger fingers one...hopefully that process has gotten better.	
----
			
While it sux to lose the perks of owning the game, on top of having to start your character over.....
 
The plus side is really getting a lot more time out of the game then most starting all over. For most this game is an already dead and long beaten horse that you cant get much more out of. But you get the opportunity to have brand new life forced back in the game while waiting for new content just around the corner. When you finally do get to new content...hopefully there is even more awaiting you.	
----
			
{| class="blockquote"
While it sux to lose the perks of owning the game, on top of having to start your character over.....The plus side is really getting a lot more time out of the game then most starting all over. For most this game is an already dead and long beaten horse that you cant get much more out of. But you get the opportunity to have brand new life forced back in the game while waiting for new content just around the corner. When you finally do get to new content...hopefully there is even more awaiting you.
----
			I get what you are saying, but that's unfortunately not the case. I have leveled up to 7 or so, and those quests, even though I haven't done them in over a year, are too familiar to me. I will probably level through pvp if that is a viable way to do it.	
----
			
The game we have now is different from 2014, if they still think this game is the same as 2014. Then nothing will change their minds and they will never come back anyway. 
 
As for the OP, if he really did purchase the box set he would already have some perks such as 14 character slots and other account bound items that they have given us that new F2P players would never get such as the loyal beret and the highway man costume.
			
				
	Edited February 6, 2016 by goff01030	
----
			
I never said there wasn't. There are a LOT of players that have been around for a long time just waiting new content cause they have seen and done everything they need and want to.
 
This player has the unfortunate task of doing it all over again. As much as that sucks, cause nothing he is doing is new, he also has the pleasure of vastly extending the life of the game for himself trying to get to the end again seeing new content after content added till he gets to the end.
 
On a positive note, while it is "watching the same movie again" it has been a while for the player making it easier to enjoy the content even though it is repeated. Maybe this is the opportunity to play a different class he really wanted to try? OR change to perfect the he currently loves taking on new challenges.	
----
			
{| class="blockquote"
I get what you are saying, but that's unfortunately not the case. I have leveled up to 7 or so, and those quests, even though I haven't done them in over a year, are too familiar to me. I will probably level through pvp if that is a viable way to do it.
----
			You know funny story I purchased the game and I am also lacking the 14 character slot thing. Didn't know I was supposed to get that.	
----
			
Goff,
  That is the problem. I did purchase it, but it is not attached to my account. It sucks that I lost my chars, but it's even worse that they didn't give me credit for buying the game. I can only make 2 chars. No beret. No extra bank slots. None of it. I have sent them emails with my receipts, and still nothing. I bought the game using my debit card online, and I attached a screenshot of the transaction $74.99 to Carbine on June 5th, 2014. I also have the confirmation emails from 2 months of subbing on this account. I can't remember for sure, but I am fairly certain you couldn't sub without buying the game when it was new. They apparently have no record of any transactions past 180 days ago. Which is nuts.	
----
			
{| class="blockquote"
You know funny story I purchased the game and I am also lacking the 14 character slot thing. Didn't know I was supposed to get that.
----
			
**UPDATE**
 
I went back and forth for 2 weeks via email, and didn't get anywhere. I posted here, and they fixed me within 2 hours. Everything is good now! They got my chars and my account back with the founders perks.	
----
			
{| class="blockquote"
**UPDATE**
 
I went back and forth for 2 weeks via email, and didn't get anywhere. I posted here, and they fixed me within 2 hours. Everything is good now! They got my chars and my account back with the founders perks.
----
			OP didn't got online post mega server until recently so they must have dig really deep into their archive before they found it. Anyway as long as you registered the CD key of the box set into your NC account you use to login you are suppose to get the perks.	
----
			Yep, they found it, and they were able to give me back everything. I'm happy. They did a good job, and really went out of their way to make sure everything was good once they found it. They even moved everything I had purchased on my new slinger (triton armor and a mount) over to my old SS.	
----
			good for you lad, kick and scream till you get what you need. works everytime :3	
----
			Awesome, so glad they were able to help :D  You're on Entity, right?  You know about /chjoin EntityLFM for Dom and /chjoin LFG for Exile?	
----
			I didn't know about those, but I do now :) Thank you	
----