Buyee Guide

This is a guide on how to use Buyee, a proxy shopping service dedicated to shipping items from Japan to users overseas. This guide is not affiliated with Buyee. This guide uses USD (United States Dollars) and JPY (Japanese Yen). You can find a currency conversion tool here.
This guide is incomplete. It is a work in progress and was last updated on 9/24/2024.
== What is Buyee? ==
Buyee is a proxy shopping service that allows users to purchase items from Japan without living in Japan. They support many different shopping sites but this guide focuses on it's services that include Yahoo! Auctions Japan and Mercari Japan. for a full list of websites they support, check their official website.https://media.buyee.jp/content/en/bcsite-list-en/ 
===What is a proxy?===
A proxy shopping service is a service that will basically buy an item on your behalf, for the cost of the item(s) as well as whatever proxy you're using's service fees, taxes, and shipping fees, plus any customs fees that may be applicable (this is in specific instances and generally not if a package costs under 200,000 JPY but it will depend on your country).
Certain websites and services (such as Yahoo! Auctions Japan, Yahoo! Shopping Japan, Mercari, Rakuten, Rakuten Rakuma, PayPay Fleamarket, LuxeWholesale, and Korea Market) can be navigated through their website directly. Below is a screenshot of their homepage: just click on whatever service you're using on their toolbar to navigate (right under the logo).
==Warnings before use==
Before using Buyee, please check that you live in an area that Buyee supports. You can see a list of countries they service here on their website.
All prices listed on sites like Yahoo! Auctions Japan and Mercari Japan will be shown as Japanese Yen and will usually show you the amount converted next to it, but this may not always be the case as you navigate through the website's different menus. Keep a currency converter handy. 
Also, please note: all currency values change unpredictably and also frequently. Some people use the "1,000 JPY is about $10 USD" way of "conversion" and it's a very rough general conversion and not at all a mathematical one. As of the time writing this, 1 USD is equivalent to 142.722 JPY. 
Also be warned—this service will cost you a fee to use. More on fees here.
Be aware—international shipping is charged separately, after you've purchased your item, and once your item(s) have arrived at and are ready to be shipped out to you from Buyee's warehouse. Buyee has to receive your item(s) before being able to do the calculations necessary to calculate shipping, and if you're adding services like consolidation and protective packaging, there will be more calculations to do. If you know the details of your package (weight, size, etc) they have a shipping calculator available. 
=== Prohibited items ===
Buyee has a list of items that are considered dangerous and cannot be sent overseas.https://buyee.jp/help/yahoo/guide/prohibited?lang=en They have a list of items that are prohibited for all countries.https://buyee.jp/help/yahoo/guide/prohibited?lang=en (scroll down) I cannot include the full list here, but please take the time to go over it here before committing to a purchase. 
Most likely, if you purchase a prohibited item, your item will be disposed of without a refund. 
Also note that items that have lithium batteries are not covered by all shipping services. Please prepare for this in advance if you're purchasing something with a lithium battery. More information is available in the Shipping Guide.
==How it works==
First, follow this guide to purchase your item. Quick-links:
*How to use Yahoo! Auctions Japan
*How to Use Mercari Japan
Once you successfully purchase an item, the seller of the item will send the item to Buyee's warehouse in Japan. Buyee will notify you via email once the item has arrived at their warehouse, and from there, you can decide on how you'd like to proceed.
You can continue to make purchases and store things in their warehouse for a total of 30 days for free before they charge you for warehouse space. After 30 days, you will be charged a fee per package based on weight every day until you have the items shipped to you.https://buyee.jp/help/yahoo/guide/storage?lang=en&srsltid=AfmBOopFmlcsRvi2QF-Uu7MkxboUYS0KtiE7XT5qUZauVr6oxmYnCNyn
==Fees==
Using Buyee is not free. There are fees associated with using the service, which will be outlined below.
===Service Fees===
====Service Plans====
When you purchase an item from Buyee, you will have to select a "plan". There are three different types of plan, and they function as shown in the table below:
Plan Type 	Standard Plan
500 JPY / 5 USD	Insured Delivery Plan
500 JPY / 5 USD	Inspection Plan
300 JPY / 3 USD	Lite Plan
0 JPY / 0 USD
Insured Delivery?	Yes	Yes	No 	No
Inspection? 	Yes	No 	Yes	No
Insured delivery refers to
Inspection refers to 
=====Standard Plan=====
=====Insured Delivery Plan=====
=====Inspection Plan=====
=====Lite Plan=====
===Warehouse fees===
Weight 	Storage extension fee (Japanese warehouse)	Storage extension fee (American warehouse)
～ 10,000g 	100 JPY per day 	$1 / 1 day
10,001g ～ 20,000g 	200 JPY per day 	$2 / 1 day
20,001g ～ 	300 JPY per day 	$3 / 1 day
After 90 days, your package will be disposed of. 
===Shipping fees===
This will vary greatly depending on your location and the size and weight of your package, as well as what shipping service you use, and any additional services you add prior to shipping. 
You may also have to pay domestic shipping. This is the shipping cost for the item being shipped from the original seller to Buyee's warehouse in Japan. Sometimes the seller will cover this fee, and you can tell if they are or not by looking carefully at the listing for the item you're looking at. More details are in each service's guide.
For more on shipping, please see the shipping section below.
==Using Buyee Part 1: Mercari ==
==Using Buyee Part 2: Yahoo! Auctions Japan==
== Shipping Guide ==
When your item(s) arrive at Buyee's warehouse, you will receive an email like the one shown in the image below. 
As stated, you can check the package information by either logging in and going to My page → Package Information. You can also click on the hyperlink under the "Order number" or "Package Number" under "Package information" in the email.
Under "Package information" you will see your packages that are currently in the warehouse. Each package's listing will list it's statistics like weight and size, as well as when the package arrived at the warehouse, and how long it's been in the warehouse.
(No image currently available)
If you plan to ship multiple items as one package (which may be most cost-effective than shipping multiple international packages), please see Consolidation below first. Once you have selected shipping for a package, you will no longer be able to consolidate that package.
For other optional services, please see Before Shipping, which is below this section.
=== Before Shipping ===
Before you ship your package, there are two optional services you can use if you'd like. They are "Add Protective Packaging" and "Request Photo" (aka Photo Service). 
==== Consolidation ====
Consolidation refers to combining multiple packages into one box. This can help save money when shipping. Consolidating is free.https://buyee.jp/help/yahoo/guide/consolidate?lang=en
However, there are terms and conditions you should be aware of when consolidating.Terms and Conditions of Package Consolidation
■ Consolidation cannot be cancelled.
The consolidation process cannot be cancelled for any reason, even if you have applied for the wrong packages by mistake. Please keep this in mind before applying.
■ You cannot apply for consolidation after paying for Shipping Costs.
You will not be able to apply for this service if you have already paid for the shipping cost. If you wish to consolidate with items that have not arrive at our warehouse yet, please wait for its arrival before applying the service.
■ You cannot determine how the items are packed.
If you have requested package consolidation, the original shipping box or bag used by the seller/store will be discarded. The items will be repackaged in a new, appropriately sized box or bag. However, please note that in the following cases, the original shipping box or bag from the seller/store will not be discarded, and the items will be packaged in the same condition as we have received it.
・Fragile items that do not have the original item box or are packed only with cushioning material (e.g.: glass products, ceramics, figures, etc.).
・Packages containing a large number of items.
Please also note that we will consolidate within the EMS size/weight limitation for each country.
If you want to know your country's EMS size/weight limit, please choose the country you wish to ship to from the link below;
https://www.post.japanpost.jp/cgi-kokusai/index_search.php
* The above link will be Japanese only
■ Certain items are ineligible for consolidation.
・Packages stored in different warehouses.
Items purchased on Yahoo! JAPAN Auction, Mercari, etc. and delivered from our warehouse in Japan, and packages purchased on eBay and delivered from our warehouse in the U.S. are not elegible for consolidated packaging.
・Overweight or oversize package.
If the packages applied for consolidation are difficult to be packed into one parcel due to size or weight restrictions, the items might be consolidated into multiple packages. (we will find the best way to consolidate them into as few packages as possible).
Please note that packing instructions specified by customers are not accepted.
For packages which applied "consolidation + protective packaging", if multiple package consolidation occurs:
* We will add protective packaging to all parcels
* The protective packaging fee is 1,500 yen / $15 per package
Some packages cannot be cosolildated because they contain items that are fragile or have irregular shapes such as golf clubs or guitars (refer to image below). In order to ship your package safely, consolidation may be cancelled. In this case, Buyee will contact you within two business days after your application.
* Golf Clubs
* Guitars
* Umbrellas
* Laundry Poles
* Skateboards
* Walking Sticks
■ If the total price of the contents after the consolidation exceeds 200,000 yen / $2,000, there is a high possibility that the package will be returned.
If the package contains items with more than 200,000 yen / $2,000 in value, custom inspection will be stricter than usual and the possibility of the package being returned to our warehouse will increase.
In addition, an additional 2,800 yen will be charged as a customs clearance fee, so please be aware of the above mentioned points before applying.
* For eBay items, the maximum value of the contents of your package will vary depending on the destination country/region.
For more information, please click here.
■ Certain items may incur customs charges.
Customs duty is calculated according to the value of the package. By grouping items together, you may incur additional or increased customs charges. You are resposnsible for paying any charges incurred.
* Please note that it is not possible to consolidate items which have a value of 0 yen / $0.
You will be be able to apply successfully once the correct value of the item has been entered.To consolidate, you must go to My page → Package Information and on the top left of each package's details is a little check box. Select which packages you'd like to consolidate, then select "
====Protective Packaging====
Protective packaging adds an extra layer of packaging to your package to protect it from damage while being shipped overseas. This is not typically necessary as, typically, most sellers already use protective packaging to some degree. However, this may be something you would consider if you're going to be choosing a shipping method such as International Parcel (Seamail), which can take up to 120 days, or if your package is something fragile. 
The service fee for protective packaging is 1,500JPY or $15 per package.https://buyee.jp/help/yahoo/guide/packing?lang=en
Protective packaging can slightly alter the weight of your package but not disproportionately. 
Their protective packaging service has terms and conditions.Terms and Conditions
* The package information cannot be changed once the application has been made.
Protective Package Service cannot be cancelled or changed once you have submitted the application.
* The weight of the package may change.
Our warehouse staff will do their best to ensure that your item is packaged securely to avoid risk of damage during the international shipping. Please kindly note that the weight of the package will be increased by applying for the Protective Packaging, and this is unavoidable. Generally, the weight of the package will be increased 1-2 Kg than the original weight depending on the size of the package. 
* Depending on the situation, it is possible that we will remove the package/bag provided by the seller/store.
When proceeding with protective packaging work, we normally keep the packaging in the exact state as we received it from the seller/store and only add some protective cushioning to the package. However, if the packaging used by the seller/store is not sufficient/strong enough or has dirt and damages, it is possible that we remove the packaging provided by the seller/store and replace it with Buyee packaging materials and cardboard boxes/bags.
====Photo Service====
Some people want to confirm the status of their items and wish to see them before having them shipped. That's what this service is for.
The service fee to request photos is 300JPY or $3USD per packagehttps://buyee.jp/help/yahoo/guide/photo-shoot?lang=en (NOT per item). They will open your package from it's original box and protective packaging and take 5 photos total, two of the box and three of the items. If there are multiple items (meaning the original package was multiple items, not that they have been consolidated), they will arrange them in a way you can see them in the photos, but they will not take additional photos.
If your packages have already been consolidated, they will not re-open the packages for photos. They will send you photos of the packages that are already packaged and then them inside the box they will be shipping in. If you want photos of your items, please do it prior to consolidating your packages.
They also offer their photo service for items that have protective packaging.
Please be aware, their photo service has terms and conditions.Terms and Conditions of Photo Service
■Photo Service cannot be cancelled.
Photo Service cannot be cancelled once you have submitted your application.
■You cannot specify how the photos are taken.
You cannot determine how to take the photos in certain angle or take the photos for certain item parts.
Besides, when taking photograph of consolidated package, we would not take out the items from the package.
■The weight on the photo does not include weight of shipping label or invoice.
Once you order shipment, we will add shipping label and invoice, fragile seals (if necessary).
The weight on the photo and received package might be slightly different because of the above reason.
■If the items show in the photo are different from the order, please contact us.
For Standard Plan items and Inspection Plan items, if the items in the pictures are different from the order, please kindly contact Buyee Customer Support. (support@buyee.jp)
※Please be reminded that Lite Plan item cannot be applied for refund.
■Basically, we do not accept retaking the photos.
Please kindly contact Buyee Customer Support (support@buyee.jp) if the photos on My Page are too blurred to be confirmed, or the photos are different from the order.
==== Shipping Warnings ====
Please note that not all shipping methods available allow for the shipment of items containing lithium batteries. 
Items that may contain lithium batteries (not by any means a complete list):https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#battery
* Digital Cameras
* Video Cameras
* Cell Phones
* Tablets (iPads)
* iPod
* Notebook PC
* Portable DVD Player
* MP3 Players
* Nintendo 3DS
* Playstation Vita (PSV)
* Electric Shavers
* Flat Screen Displays (LCDs)
* Power Tools
* Electronic Dictionaries
* Playstation 3, 4
* Nintendo Wii or WiiU
Please do the research necessary to ensure that you're able to ship your items. 
=== How to Ship ===
Now that you've finished consolidating your packages (if necessary) and have selected the necessary services for your order (if any), you can move on to the actual shipping process.
Go to My page → Package Information and select the package you wish to ship. Click "ship package" in the bottom right corner and it'll take you to a page with different shipping services and the amount they will cost, as well as how long, approximately, it'll take to arrive. These prices are only in JPY so having a converter handy may be a good idea.
For more detail on each service, check their website or look at the Shipping Services section below.
Once you've selected a shipping service, you will be taken to a checkout page. It'll display something like this:
Please note, this is not a shipping invoice. This is an invoice for the item, which you've already paid for. Scroll down for the shipping invoice. It'll look something like this:
This should show what your total is for shipping, plus any optional services you're paying for. From here, you should select a method to pay, and then finish checking out. After this, unless you have more packages—you're done! When Buyee ships your package, they will email you a tracking number—but you can also track your package by going to My page → Package Information and selecting "delivery".
Once your package has shipped, you'll receive an email like the one shown below.
==== Shipping Services ====
All of the following information is available on Buyee's Shipping Methods guide.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en
This is a basic rundown of what type of shipping each service is and about how long they take. 
Shipping Method 	Type 	Days
EMS (Japan Post International Courier)	- 	4-8 days
AIR (Japan Post Airmail) 	International Parcel 	6-12 days
AIR (Japan Post Airmail) 	Small Package with Tracking	6-12 days
SAL (Japan Post Economy Airmail)
* Currently suspended	International Parcel 	12-26 days
SAL (Japan Post Economy Airmail)
* Currently suspended	Small Package with Tracking	12-26 days
Japan Post Seamail 	International Parcel 	1-3 months
FedEx 	International Priority 	2-7 days
FedEx 	International Economy 	4-10 days
DHL 	- 	1-4 days
UPS 	- 	1-3 days
Additional shipping methods.
Shipping Method 	Days
ECMS (Taiwan / Korea / Singapore / Hong Kong / United States of America / Australia / Malaysia only) 	5-14 days
Buyee Air Delivery 	2-7 days
Buyee Air Delivery Taiwan (For the main island of Taiwan only)* Delivery to outlying islands (Penghu, Matsu, Kinmen, and Green Island) is not available.	6-12 days
Buyee Economy Hong Kong (Store Pickup) 	6-12 days
Buyee Economy Hong Kong (Home Delivery) 	6-12 days
====== EMS ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_ems
Typical Delivery Time	4-8 days
Tracking 	Available
→Search with Tracking Number for EMS
Package Requirements 	Maximum Weight 30kg（30,000g）
Maximum Length 1.5m
Length plus circumference 3.0m
Products containing lithium batteries might not be able to ship via this service
※Maximum length and weight depend on country, please check using our estimation tool
→International Shipping Fee Estimation
Strengths 	It is much faster than AIR, SAL, or Seamail.
This is our preferred and recommended shipping method.
====== AIR ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_air_parcel
Typical Delivery Time	6-12 days
Tracking 	Available
→Search Japan Post Tracking
Package Requirements 	Maximum Weight 30kg（30,000g）
Maximum Length 1.5m
Length plus circumference 3.0m
Products containing lithium batteries might not be able to ship via this service.
※Maximum length and weight depend on country.
→International Shipping Fee Estimation
Strengths 	Airmail is almost as fast as EMS, but a little bit cheaper.
====== SAL ======
Currently suspended.
====== Japan Post Seamail ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_shipping
Typical Delivery Time	1-3 months
Tracking 	Available
→Search Japan Post Tracking
Package Requirements 	Maximum Weight 30kg（30,000g）
Maximum Length 1.5m
Length plus circumference 3.0m
Packages that include wheels with tires are not allowed.
Products containing lithium batteries might not be able to ship via this service.
※Maximum length and weight depend on country.
→International Shipping Fee Estimation
Strengths 	Shipping via sea and land.
Takes 1-3 months to arrive, but is the cheapest shipping option we offer.
There is a possibility that sea mail cannot be selected as the shipping method for fragile items, such as audio devices, ceramics, alcohol bottles, etc., that have been selected with Standard or Insured Delivery Plan.
====== FedEx ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_fedex
Typical Delivery Time	2-7 days
Tracking 	Available
→FedEx Tracking Search
Package Requirements 	Maximum weight: 30kg (30,000g)
Maximum Length 1.5m
Length plus circumference 3.0m
Buyee Air Delivery service will be provided instead of FedEx International Priority for packages with an actual weight of 30 kg or less addressed to North America, Europe, some countries / regions in the Middle East, and some countries / regions in Asia. Click here for a detailed list of target countries / regions.
FedEx International Priority cannot be used for packages addressed to the following countries / regions.
* China
* Myanmar
* Vietnam
* Indonesia
* Saudi Arabia
* Russia
* Barbados
* Colombia
* Algeria
* Peru
* Guadeloupe
* Greece
* El Salvador
* Fiji
* Venezuela
* South Africa
* Zimbabwe
* Iraq
* Ukraine
* Belarus
* Iceland
* Nepal
* New Caledonia
* ReunionFedEx International Priority cannot be used for Nintendo switches, weapons and weapon shaped items (including imitation swords, model guns, toy guns, and wireless devices), antiques, food in general (including supplements), and tableware.
Products containing lithium batteries might not be able to ship via this service.
Strengths 	The delivery is fast because it is transported by air.
Depending on the weight, shipping rates are cheaper than EMS.
→International Shipping Fee Estimation
====== DHL ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_dhl Despite the description, if your package contains a lithium battery, you will most likely be able to use this service unless your package contains multiple lithium batteries. Then your package will be shipped using UPS.
Typical Delivery Time	1-4 days
Tracking 	Available
→DHL Tracking Number Search
Package Requirements 	Maximum weight 70kg (70,000g)
Buyee Air Delivery service will be provided instead of DHL for packages with an actual weight of 30 kg or less addressed to North America, Europe, some countries / regions in the Middle East, and some countries / regions in Asia. Click here for a detailed list of target countries / regions.
DHL cannot be used for packages addressed to the following countries / regions.
Vietnam / Russia / Ukraine / Belarus
DHL is not available for tires, car lights, weapons and weapon shaped items (including imitation swords, model guns, toy guns, and wireless devices).
Products containing lithium batteries might not be able to ship via this service.
Strengths 	The delivery is fast because it is transported by air.
Depending on the weight, it could be cheaper than EMS.
→International Shipping Fee Estimation
Buyee will use DHL for shipping of large packages with an actual weight superior to 30kg, a maximum side over 1.5m, or a total length and width over 3.0m.
Products that cannot be delivered by some other delivery methods (alcoholic beverages over 24 degrees, speakers, etc.) will also be delivered by DHL.
→ About delivery of alcoholic beverages
====== UPS ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_ups Allows for lithium batteries to be shipped.
Typical Delivery Time	1-3 days
Tracking 	Available
→UPS Tracking Number Search
Package Requirements 	Maximum weight 70kg (70,000g)
Maximum Length 2.74m
Length plus circumference 4.0m
Packages with an actual weight of 30 kg or less destined for North America might be delivered by UPS via Buyee Air Delivery.
Strengths 	Delivery is fast because it is transported by air.
Buyee will only ship packages with UPS if they contain more than 2 lithium batteries and large packages that cannot be delivered by DHL, so you cannot choose this method from your My Page, if you wish to deliver by UPS, please contact customer support.
====== Buyee Air Delivery ======
Available for international shipping. Only available for42 countries.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_america
Typical Delivery Time	2-7 days
Tracking 	Available
→FedEx tracking search
→DHL tracking search
→UPS tracking search
Package Requirements 	Maximum actual weight 30kg (30,000g)
Within 1.5m on the longest side
Within 3.0m in circumference
This service is available in the following 42 countries in North America, Europe, the Middle East and Asia.
North America:
* United States of America
* Canada
* Mexico
Overseas territories of the United States, including Guam, the Northern Mariana Islands, and Puerto Rico, are not eligible for this service.
Europe:
* Andorra
* Austria
* Azerbaijan
* Belgium
* Bulgaria
* Croatia
* Czech Republic
* Denmark
* Estonia
* Finland
* France
* Germany
* Hungary
* Ireland
* Italy
* Latvia
* Liechtenstein
* Lithuania
* Luxembourg
* Macedonia
* Malta
* Monaco
* Netherlands
* Norway
* Poland
* Portugal
* Romania
* Slovakia
* Slovenia
* Spain
* Sweden
* Switzerland
* United Kingdom
Remote islands and overseas territories of countries such as the United Kingdom, France, Denmark, and Spain are not eligible for this service.
Middle East:
* Israel
* Turkey
* United Arab Emirates
Asia:
* Hong Kong
* Malaysia
* Taiwan
Weapons and weapon shaped items (including imitation swords, model guns, toy guns, and wireless devices) cannot use this service.
This service is not available for tableware, food/beverages, and alcoholic beverages to the United States and Canada.
Products containing lithium batteries might not be able to ship via this service.
Strengths 	Delivery is fast because it is transported by air.
Depending on the actual weight and volumetric weight of your package, it may be cheaper than EMS.
Delivery to Hong Kong and the 3 countries in North America will be conducted by FedEx International Priority, DHL or UPS, and delivery to the 41 countries in Europe, Middle East and Asia will be conducted by either FedEx International Priority or DHL.
Please note that we can specify the delivery method that can be loaded in the shortest time so that we can deliver your package promptly, and you cannot specify the delivery company.
We will contact you by e-mail when the shipment is completed for the actual delivery company.
→International Shipping Fee Estimation
====== ECMS ======
Available for international shipping.https://buyee.jp/help/yahoo/guide/shipping-method?lang=en#method_ecms
Average delivery period 	5-14 days	 	 	 	 	 	 	 	
Tracking 	Available
→ECMS Tracking Number Search	 	 	 	 	 	 	 	
Common package requirements 	Maximum weight: 30kg (30,000g)
This service is not available for packages containing items with a unit value of less than 500 yen.
ECMS cannot be used for products with a total price of 200,000 yen or more.
Packages containing alcoholic beverages and food are not allowed.
Packages that include wheels with tires are not allowed.
Not including lithium batteries.	 	 	 	 	 	 	 	
Taiwan package requirements・size 	Maximum two sides: 80 cm, 60 cm
Total of 3 sides (length + width + height): within 170 cm
* Registration of the name on your ID card is required.
ECMS is not available for Chinese ceramic products.	 	 	 	 	 	 	 	
Korea package requirements・size 	Longest side: within 100 cm
Total of 3 sides (length + width + height): within 160 cm
ECMS cannot be used for electrical appliances with communication functions such as smartphones and transceivers.
If the total amount of the products exceeds 21,000 yen, ECMS cannot be used.
You will need to enter the 12-digit PCCC that follows "P".
If you do not have a PCCC, please issue it from here or use another delivery service.	 	 	 	 	 	 	 	
Singapore package requirements・size 	Longest side: within 100 cm
Total of 3 sides (length + width + height): within 170 cm
ECMS cannot be used for communication equipment and media (CD, DVD, etc.) products.
* Simple customs clearance range: 400 SGD (about 30,000 yen) or less. Import duties may apply if the total amount of the contents exceeds 400 SGD.	 	 	 	 	 	 	 	
Hong Kong package requirements ・size 	Longest side: within 150 cm
Total of 3 sides (length + width + height): within 170 cm	 	 	 	 	 	 	 	
United States of America package requirements ・size 	Longest side: within 81 cm
Total sum of 3 sides (length + width + height): within 167 cm
ECMS cannot be used to ship tableware, massagers, eyeglasses / sunglasses, contacts, watches, and automobile parts.
Details on total maximum amount
* Maximum amount of contents cost: 800USD (about 100,000 yen). If the total amount of contents exceeds 800USD, you cannot use ECMS.
* Not available in some areas of the United States.
* Cannot be used if the delivery address is a PO Box.	 	 	 	 	 	 	 	
Australia package requirements・size 	Longest side: within 104cm
Total of 3 sides (length + width + height): within 170cm
* Simplified customs clearance range: For invoices valued below AUD 1,000 (approximately 95,000 yen). If the value exceeds AUD 1,000 for simultaneous clearance, a formal entry fee of AUD 150 will be charged.
If you would like to ship multiple packages with a total value of AUD 1,000 or more via ECMS, we recommend delaying the payment by about 2 to 3 days.
Ceramics may be subject to customs inspection, so please confirm with your customs office before purchasing.	 	 	 	 	 	 	 	
Malaysia package requirements・size 	Longest side: within 150cm
Total of 3 sides (length + width + height): within 170cm
* The declared value of all contents has to be within 200,000 yen. If the total declared value exceeds 200,000 yen, ECMS cannot be used.
ECMS cannot be used for electronic products.	 	 	 	 	 	 	 	
Delivery schedule 	* It will be shipped from the Buyee warehouse three times a week (Monday, Wednesday, Friday).
The shipping date after payment is as follows:
{| class="fandom-table"	Payment Date	Sat.	Sun.	Mon.	Tue.	Wed.	Thu.	Fri.
Shipment Date 	Wed. 	Wed. 	Wed.	Fri.	Fri.	Mon.	Mon.	 	
==Customer Service==
If you're struggling, have an issue, or have questions, you can contact Buyee directly through their website. But the quickest and easiest way to contact them is either through their discord server or through their subreddit. 
Category:Guides