114454-support-wait-time

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Hi,
 
I was looking to return to the game as my situation now allows it. My problem was that I had to reformat my pc a couple of weeks ago and need the 2 step auth removed so I can add it again.. I created a ticket 4-5 days ago and still havent heard anything..
 
The auto response I received said I would hear something within 24 hours.........
 
whats doin with this	
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			I would consider making another ticket. I also had to have my 2 step auth removed due to swapping phones and they replied within 10 minutes (no really 10 minutes.) So by some chance it may have been missed or there is something keeping them from doing it. I'd get in touch with them again asking about it, or create another ticket.	
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			thanks for the idea.. i have done this as well now.	
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			I've filed two tickets in the last couple week and they were resolved within an hour or so.  Totally different from when the game launched.	
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			Wrote a ticket yesterday at ~12am got response and solution at ~1pm. Issue was: locked char after server transfer.	
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Chua must advice against making second ticket!
Will only slow down entire process more. If not getting response on ticket, can login on support site (link in top menu) and ask for update, or even post ticket number here and maybe CS rep will pick it up.	
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			I agree.. second ticket is redudant if the first ticket has not yet been answered...^^ I guess... maybe wrong. :D	
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