137079-can-we-see-the-metrics-carbine-uses-to-measure-improved-play-experience

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"The good news is that it did what it was intended to, and we have an improved play experience." OMGHime - Carbine
 
How does Carbine collect play experience metrics?
 
Can we see a copy of those metrics over the last few days for NA and EU?
 
In this particular case, I'm not looking for individual stories about positive and negative play experience, because they can be influenced by emotion. I'm not after emotion, I would like to see statistics. So I'm only interested in the metrics gathered by Carbine itself, and the methods they employed to come to the conclusion that they have improved.
 
Thank you.	
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People never cease to amaze me in their self-importance.
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"The good news is that it did what it was intended to, and we have an improved play experience." OMGHime - Carbine
 
How does Carbine collect play experience metrics?
 
Can we see a copy of those metrics over the last few days for NA and EU?
 
In this particular case, I'm not looking for individual stories about positive and negative play experience, because they can be influenced by emotion. I'm not after emotion, I would like to see statistics. So I'm only interested in the metrics gathered by Carbine itself, and the methods they employed to come to the conclusion that they have improved.
 
Thank you.
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			Yeah, expecting a company to hand you internal information is self-important.	
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"The good news is that it did what it was intended to, and we have an improved play experience." OMGHime - Carbine
 
How does Carbine collect play experience metrics?
 
Can we see a copy of those metrics over the last few days for NA and EU?
 
In this particular case, I'm not looking for individual stories about positive and negative play experience, because they can be influenced by emotion. I'm not after emotion, I would like to see statistics. So I'm only interested in the metrics gathered by Carbine itself, and the methods they employed to come to the conclusion that they have improved.
 
Thank you.
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Nope.
 
Those are internal, proprietary things.. won't get released to us.  At best, hope for an announcement down the line of we had 'X hundred of thousand' people play during F2P launch week' type announcement (If they even choose to release that).
 
There may be snippets buried in NCSoft's Quarterly filings for 3rd Quarter (but, probably not since the bulk of week 1 was 4Q).. but, we'll need to wait for their 3Q earnings call to be held to find out.	
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Yeah, expecting a company to hand you internal information is self-important.
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I'm going to give you my individual story because it isn't influenced by emotion, despite what you feel.
 
 
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The problem is, from a statistical standpoint, it's difficult if not impossible to collect enough data in this medium. I appreciate your personal experience, and the personal experience of others, but incredibly large numbers are required to draw these kinds of conclusions. Thank you for your story though.
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There may be snippets buried in NCSoft's Quarterly filings for 3rd Quarter (but, probably not since the bulk of week 1 was 4Q).. but, we'll need to wait for their 3Q earnings call to be held to find out.
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I think the main problem with your request however is that most of that information only comes during quarterly conference calls.  Also, the forums and reddit aren't exactly a good place to gauge state-of-the-game affairs because the forums will only be filled by people who are A: having problems or B: people who are otherwise unable to play, while anyone else is in the game and currently playing or trying to play, so I can totally understand why you would want the information directly from the "horses mouth" but it's unlikely we'll see that.  I feel the most we will have is our own personal experiences to count on.
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I highly doubt carbine would give you said data, since, well no, just no.
 
Its a fair assumption from the decline in ZOMG LAG!!11! complaints that it has improved.	
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This is why I'm particularly interested. I've studied every NCSoft filing for the past few years, and never had I seen any kind of feedback reporting this granular. A day by day, region by region user experience gathering exercise hasn't ever been hinted at, not even during the launch of Wildstar last year.
 
So you can see why this is rather exciting, from a statistical standpoint. I hope that Carbine does us the kindness of releasing these numbers.
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			Odds are they decided this based on objective improvements in the stability of the game as well as feedback trends. All of which is proprietary and for which Carbine is not obligated to (and legally advised not to) divulge with out very specific reasons.	
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First of all, it's up to them what they tell you and what they don't tell you.  They aren't beholden to you in any way, shape, or form to disclose that information, nor should they be expected to.
 
Secondly, you can make as polite as a request as humanly possible.  Doesn't change the fact that internal corporate information is just that, internal, and it is absolutely unreasonable to expect them to disclose it to you.
 
Thirdly, it's my concern the moment you posted it on a public internet forum, and expecting nobody to respond to it is again....unreasonable.
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How is this internal information? They asked for or recorded feedback in some way, and they even told us the results of it.
 
Making a polite request to see the metrics that they used seems very reasonable.
 
I don't understand how this is any of your concern, sir, and I politely ask that you stop your personal attacks against me.
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Odds are they decided this based on objective improvements in the stability of the game as well as feedback trends. All of which is proprietary and for which Carbine is not obligated to (and legally advised not to) divulge with out very specific reasons.
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First of all, it's up to them what they tell you and what they don't tell you.  They aren't beholden to you in any way, shape, or form to disclose that information, nor should they be expected to.
 
Secondly, you can make as polite as a request as humanly possible.  Doesn't change the fact that internal corporate information is just that, internal, and it is absolutely unreasonable to expect them to disclose it to you.
 
Thirdly, it's my concern the moment you posted it on a public internet forum, and expecting nobody to respond to it is again....unreasonable.
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But, I guess I can kind of see why people would want to see the info.  It's a matter of peace of mind.
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I never said they had a requirement, I made a polite request.
 
And I had hoped that, if this information was publicly available, people would point me to the link with the statistics that they used. And if it was not I was hoping that it would catch the attention of one of the Carbine representatives who might have that data.
 
What is unreasonable is that someone trying to learn, someone asking for a source of data, is called 'self important' and attacked. That's just wrong.
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Well Mew, most people know this, but all information not legally required to be provided by a company is generally considered "proprietary". You might have heard of the term "trade secrets" used similarly. Generally speaking, companies will almost never divulge proprietary information unless absolutely legally necessary. I'm sure most replies that seemed shocked you even asked for such proprietary data were simply for that reason. Sorry you felt attacked, maybe some posters were attacking you, but corporate espionage is a serious problem for companies.
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