148558-so-ncsoftwildstar-dont-like-my-money

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Putting this up here to find some sense of clarity and understanding to an issue I have run into.
 
For full disclosure, I have made a post on reddit, and have an ongoing ticket (asking to escalate for resolution).
 
I want to give Wildstar some of my hard earned, legitimate, legally obtained money but they don't want it.
 
Apparently my account is flagged as 'High Risk' and cannot be used to make purchases at all. 
 
My guess as to why this happened:
 
1. I originally tried to make a purchase without an authenticator (had a time sync issue).
2. I live outside of the US (Australia)
3. I ONCE used PingZapper to test my latency reduction through tunneling, but didn't like it as it seemed unstable.Yet I was banned as part of a 'bot cleanup'.
4. I tried to use paypal
 
I am currently pursuing a resolution with support but in this current state, it looks like my money just isn't good enough to support a game I enjoy. There was no warning or notice as to why my purchases couldn't be made until I put in a ticket. I simply received a 'Something went wrong 5003' error. I wonder how many other people have had this happen but have simply accepted the payment.
 
Surely everyone in the community can appreciate players trying to support the game.
 
*Edit with reddit link, showing some great community support from players with some legitimately decent alternative options.
https://www.reddit.com/r/WildStar/comments/3yib4t/account_flagged_as_high_risk/
 
 
TLDR: I want to give wildstar money. My money doesn't appear to be wanted.
			
				
	Edited December 28, 2015 by barnee	
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Well, I'll take it if they don't want it.
 	
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It's not a question of wanting it, it's a question of "how much risk are we taking upon ourselves by accepting this money?" Companies--especially in a day and age where credit card and internet purchase fraud run rampant--are taking more and more stringent measures to ensure that the transaction taking place is actually legit.
 
Sucks, but it's a sign of the times and it is what it is, blah blah blah and all that.	
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{| class="blockquote"
It's not a question of wanting it, it's a question of "how much risk are we taking upon ourselves by accepting this money?" Companies--especially in a day and age where credit card and internet purchase fraud run rampant--are taking more and more stringent measures to ensure that the transaction taking place is actually legit.
 
Sucks, but it's a sign of the times and it is what it is, blah blah blah and all that.
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Well, first, I do hope you get sorted.
 
Second, it's the previous banning that's the issue, I'd almost guarantee it. Once you get banned for "hacking" or "botting" then you can expect CSRs to treat you like dirty laundry from that point forward. Now, I am not saying you ARE a botter, but if that's what they pinged you for, then you're probably going to be persona non-grata from now on, with that account.
 
I hate to ask, but are your progressed so far that just starting over on a "clean" account is out of the question? At least then you could just forget this mess and go on and support them game the way you want to support it?OR ... make a new account. Give them money for NCCoin and then "gift" the items to your other account? I know that doesn't work for everything (like I don't think you can gift Service Tokens) but for most of the cosmetic stuff it does. Just a suggestion.	
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Hi barnee,
 
Sorry to hear this happened to you. Can you please PM me your ticket #? I'll then follow up with our customer support team to see what's going on.
 
Thank you for your understanding,
 
-Team WildStar	
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			Thanks Yaviey, I will do that now.	
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{| class="blockquote"
Well, first, I do hope you get sorted.
 
Second, it's the previous banning that's the issue, I'd almost guarantee it. Once you get banned for "hacking" or "botting" then you can expect CSRs to treat you like dirty laundry from that point forward. Now, I am not saying you ARE a botter, but if that's what they pinged you for, then you're probably going to be persona non-grata from now on, with that account.
 
I hate to ask, but are your progressed so far that just starting over on a "clean" account is out of the question? At least then you could just forget this mess and go on and support them game the way you want to support it?
 
OR ... make a new account. Give them money for NCCoin and then "gift" the items to your other account? I know that doesn't work for everything (like I don't think you can gift Service Tokens) but for most of the cosmetic stuff it does. Just a suggestion.
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We're looking into it now.
 
Thank you,
 
-Team WildStar	
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