144277-wonder-why-most-new-players-leave

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I didn't know where else to post this. I'm a noob who just hit 50 and here is the ticket i sent the support team. If you don't wanna ready it i bought 15 amp upgrades with renown before realizing i couldn't use more than 1 or refund it from the vendor. Received 0 help because it's "policy". Protip carbine if you want new players to enjoy this game stop slapping us in the *cupcake*ing face. The UI is extremely confusing, i'm lvl 50 and im still befuddled on many features of the game, some things are refundable some are not (and they are not specified which one is which) things are easy to miss and i get a big *cupcake* you from the support team.
 
5 out of my 8 friends who joined this game left very soon. This game needs a UI revamp, more clear messages, better features (how about not letting me buy things that i can't use or sell like the bag i bought with renown which i couldn't purchase more of)
 
Yes am salty.Cheers.	
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While I sympathize with your frustration, putting this here is not going to do anything but turn you into a dartboard for the cruel and hurtful members of our community.
 
Best of luck.	
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			Don't worry it'll improve and hopefully you'll return with a smile on the face. We've all have our dislike in things, but don't let it take the fun out of ya.	
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			Welcome to Wildstar. Even the vendors are hardcore.	
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			I'm really surprised if they were purchased with renown that they wouldn't refund them. That seems like the logical thing to do it cost them nothing they remove them from your bag and give you a renown bump. I mean it's not liek you were asking for free stuff.	
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While I sympathize with your frustration, putting this here is not going to do anything but turn you into a dartboard for the cruel and hurtful members of our community.
 
Best of luck.
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			you didn't read the tool tip and now you and your friends are leaving....not sure if trolling or....	
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Yeah that is one of the most really annoying thing. I've done the same thing and I really wish they would change that. Lock the item up if I can't use that one anymore or something.
 
Carbine should really hire some better UX designers.... (I apologize to the current UX designers, not trying to be mean)
			
				
	Edited October 19, 2015 by zombiechan	
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Honestly, if I hadn't read differently on the forums a while back, I very likely would have done the same thing.
 
Between Prestige-Only AMP points, Renown-Only AMP points, Elder Gem-Only AMP points and Random-Drop AMP points, the system really isn't very clear.
 
Personally, I'd like all that crap removed from the various locations and have a creatively-named AMP Merchant doling out ALL the various (non-random drop) AMPs for all the various currencies.
 
Like, until Friday, i didn't realize the Prestige-Only AMPs were available at the Consumables Vendor. Not exactly the first place one goes looking for AMPs, given that every other Consumable Vendor in-game sells med-shots and food and that's about it.	
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I didn't know where else to post this. I'm a noob who just hit 50 and here is the ticket i sent the support team. If you don't wanna ready it i bought 15 amp upgrades with renown before realizing i couldn't use more than 1 or refund it from the vendor. Received 0 help because it's "policy". Protip carbine if you want new players to enjoy this game stop slapping us in the *cupcake*ing face. The UI is extremely confusing, i'm lvl 50 and im still befuddled on many features of the game, some things are refundable some are not (and they are not specified which one is which) things are easy to miss and i get a big *cupcake*you from the support team.
 
5 out of my 8 friends who joined this game left very soon. This game needs a UI revamp, more clear messages, better features (how about not letting me buy things that i can't use or sell like the bag i bought with renown which i couldn't purchase more of)
 
Yes am salty.
Cheers.
 
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I just want to know why you can even BUY more than one of these at a time? There are plenty of in-game items you can only purchase after a certain condition is met, why not extend that to lock out items that can't be used more than once? It's like an inadvertent trap just waiting for a new or careless player to wander in to.
 
I know when you use the Prestige-Only AMPs that the item turns red after that, so you can't buy another one (or at least it's a visual flag that you've already used it!). I guess the trick is that I *used* it or it would have let me buy more than one.
 
Seems like there should be an pretty easy fix for this kind of thing.	
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Ultimately it was that "can't do" policy/attitude that their CS department seems to operate on that chased off my original launch guild. 
 
Guess some things never change.  That goes for both execution and consequence of said poor execution.	
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While I agree on many points such as a bad UI, the inability to purchase unusable items....I mean....really? Let's not hide behind that as an excuse of our own mistakes and laziness. Truth time: Did you even read the item at all? I'm guessing not or you wouldn't have even brought '15' in the first place.
 
 It clear states 'This Power Upgrade can only be used once' AND 'A maximum of 10 bonus, 57 total, AMP Power can be unlocked'​​ 	
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Yeah that is one of the most really annoying thing. I've done the same thing and I really wish they would change that. Lock the item up if I can't use that one anymore or something.
 
Carbine should really hire some better UX designers.... (I apologize to the current UX designers, not trying to be mean)
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I didn't know where else to post this. I'm a noob who just hit 50 and here is the ticket i sent the support team. If you don't wanna ready it i bought 15 amp upgrades with renown before realizing i couldn't use more than 1 or refund it from the vendor. Received 0 help because it's "policy". Protip carbine if you want new players to enjoy this game stop slapping us in the *cupcake*ing face. The UI is extremely confusing, i'm lvl 50 and im still befuddled on many features of the game, some things are refundable some are not (and they are not specified which one is which) things are easy to miss and i get a big *cupcake*you from the support team.
 
5 out of my 8 friends who joined this game left very soon. This game needs a UI revamp, more clear messages, better features (how about not letting me buy things that i can't use or sell like the bag i bought with renown which i couldn't purchase more of)
 
Yes am salty.
Cheers.
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In other words, hold my hand, CarbinePlz.
 
All the features you want are to prevent you from having to read as far as I can tell, not sure how a message you don't read can be any clearer either honestly.
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Nah. This game is years behind in its QoL standards.
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Nah. This game is years behind in its QoL standards.
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			I find the UI pretty easy to understand & use.. why are so many player having a hard time with it? I do notice many people on youtube simply skip any tutorial or information so maybe that's why people have issues?	
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Not entirely, the challenge is that what some people think is QoL (I agree the OPs issue is actually QoL) is actually making the game easier.  There's a fine line between QoL improvements and dumming down the game.
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Illiterate people QoL standards or normal people QoL standards? I do agree that it doesn't make every effort alive to prevent stupidity for those that click first and read never.
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Weird I bought the epic 16 slot bag with renown and it told me it was a unique item and wouldn't let me buy more?
 
Should do the same thing with any other items like that I would have thought and if it doesn't that's Carbine's oversight and they should sort it for you.	
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I can sympathize with this, it's definitely an easy to overlook issue, especially for veterans that have been hardwired to expect AMP and Ability points to be difficult to get. Definitely should be fixed. I remember the first time I bought my Genesis Key, I was super excited to start attunement. Immediately after buying it I opened my inventory to check out the requirements. Forgetting that I hadn't X'd out of the vendor, I right clicked to equip it and sold it. No biggie, I can buy it back right? Nope, it sells back at half price. Yay, gotta wait another week to start attunement! 
 
I promise you the renown you just spent can be earned back in well under a day much less a week if you put your mind to it. I earned that much today alone and I've not done anything remotely productive lol. Just take a step back, relax, and know that all you've done is stubbed your toe. Painful, but not worth fretting over.	
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Same old predictable responses defending game design and UI shortcomings: "player should learn to read", "player should be more careful", "stop expecting to be spoon fed", "nothing wrong with the UI it's perfect" blah blah yawn.
 
But the bottom line is that putting a bit of red text on a tooltip to try to prevent multiple purchases of single-use items is deeply lazy game design. At bare minimum there needs to be a refund mechanism. Better still, just prevent purchase of extra items with the message "you already have one of those in your inventory". It's not rocket science. It's not even advanced game design. It's bread and butter basic game design.
 
QoL should not be an optional extra that game designers bother with "when we can get round to it". It's a hugely important part of game design that helps retain customers and prevents players getting frustrated and leaving. QoL might not be glamorous shiny content, but it's far more important in the long run. Half baked is half baked no matter how much sugary icing you spread on top.	
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I didn't know where else to post this. I'm a noob who just hit 50 and here is the ticket i sent the support team. If you don't wanna ready it i bought 15 amp upgrades with renown before realizing i couldn't use more than 1 or refund it from the vendor. Received 0 help because it's "policy". Protip carbine if you want new players to enjoy this game stop slapping us in the *cupcake*ing face. The UI is extremely confusing, i'm lvl 50 and im still befuddled on many features of the game, some things are refundable some are not (and they are not specified which one is which) things are easy to miss and i get a big *cupcake*you from the support team.
 
5 out of my 8 friends who joined this game left very soon. This game needs a UI revamp, more clear messages, better features (how about not letting me buy things that i can't use or sell like the bag i bought with renown which i couldn't purchase more of)
 
Yes am salty.
Cheers.
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