Wilkinsburg Penn Joint Water Authority

==Background==
* Utility in Wilkinsburg
==Insights==
===Trouble===
I would like to know if anyone has had any problems with the Wilkinsburgh Penn Joint Water Authority? On October 20, 2011 our water was shut off for non payment. I made a mistake and forgot to pay the bill. My wife called me at work to advise me of the situation. I immediately left work and went to their office and paid the bill in full. I asked if the the service could be turned on the same day. In a very arrogant manner the customer service rep advised that it was not company policy and it would be turned on the next day. I even told them that we had an infant in the house, but this lady could have cared less. My wife had to leave the house at 11:30 AM to pick up our grandson, who is seven months old, and she returned at 12:30 PM. By 2:00 PM the bill was paid in full and would not be turned back on until October 21, 2011 between 8:00 AM and 4:30 PM. I had to take a day off work because I could not take a shower. This bill has been paid on time for years, but this was not taken into account. I guess my complaint is the rudeness of the customer service representatives and the careless way that my problem was taken care of. My wife even tried to pay the bill on line but when she could not get it done, she called a customer service rep and was told to read the directions. There does not appear to be any commission that regulates this water authority.
:Source, October 21, 2011 from Tom Madigan but moved from another talk page.
Category:authority