105616-phone2-step-verification-codewildstar-no-phoneno-2-step

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			Hello,Not sure if this would be the correct place to post this, but I was curious if anyone had a remote clue to what actions one would go through regarding the 2-step verification code for Wildstar if one does not have an availible phone.Story goes like this:Had a phoneDownloaded 2-step verification phonePhone dies,(Like Jazz in the first Transformers movie, dead.) Point is, it's not coming back.I deactivated the 2-step on google, and on my Wildstar account, yet they still need the authentification, which I cannot provide. Does anyone have insight on this matter? 	
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			you'll have to create a ticket for this, they're gonna ask for a ton of info so be ready and in 48 hours + you'll be back to playing if you're lucky. Get ready for really bad CS from NCSoft	
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When you activated 2-step, you were given a code, and told to keep it.
 
Did you?
 
If you did, you should be able to load that code into another instance of the authenticator app (on a new phone, on an Android tablet, using WinAuth, whatever) and get things going again.
 
If you didn't: when you do straighten all this out (which will probably take customer service and quite a bit of time), remember to write down the code next time.	
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I am unfortunately in the same boat.
 
I have to say their CS ( Customer Service ) is absolutely HORRIBLE.  If a brick & mortar store did this, they would be out of business.  Plain and simple.	
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			Thank you everyone for the speedy replies, they are all helpful and I will be trying them out ASAP. I hope your day, and gameplay, goes wonderfully.  	
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Dumb$ss, if you don't know everything going on, don't reply.  I have a ticket into support for 2+ days now, all I have gotten back is "I am escalating this... blah blah blah".  I can understand the weekend being understaffed, but this is how you ruin a game for people.
 
I can chastise them because they have failed on a basic concept as "Customer Service".  Being in that particular field for over 15 years, I am amazed by this.
 
It's great to know to write it down, but alas, I didn't.  I never used it before, never thought about it, just wanted to play at that particular time.  So, yes, it's my fault, and I am not blaming them.  I was auto-charged while having no access to the game.  If there billing bots operated like their CS, they wouldn't show a profit because they would forget to charge you.
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If you haven't opened a support ticket you should.
 
Previous threads about this topic have reported anywhere between 30 minutes to 27 hours from time of reporting to resolution.
 
With the player population lowered, the queue should be a lot shorter now.
 
Good luck.	
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So you didnt do the basics and you are upset? I am also in customer service and spend most of my time answering redundant questions like yours because you didnt read the manual or do your own due diligence, instead you had a new shiny and ran off to figure it out and it broke and of course it isnt your fault it is someone else's.
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There should have been a way to remove the 2 step from the account with additional security questioning through their website, etc.
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<snip>  Speaking of which, I find it more interesting that I need the 2 step to login to the game, but not their website, which has my credit card stored for automatic renewal, which can be abused if I was hacked as well.
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			Every single person (so far) who has posted about taking the authentication off never wrote down the secret code from the app.  Most seemed not to be aware such thing existed.  If you are one of them then yes, it will take forever to get this fixed.	
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