114623-disapointed

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Hello,
 
I'd like to start off by saying that up until now I have supported and loved this game and the service it provides. I have no issues with the game besides this, and I am content with waiting for the patch with rune changes etc. 
 
Last night my guild decided to opt for the free realm transfer to Stormtalon from Myrcalus, as we were experiencing difficulties with a raid roster due to the constant decline of players on our realm (most moved server already). I decided I would transfer my main, as well as my other two most played characters. I did my main first, ensuring I left all circles, the guild, arena teams, deleted all mail, wasn't above currency limit etc etc, but received an error saying I could not be a leader or member of a warparty or something along those lines. After numerous attempts it went through, so I opted to transfer my alts. My alts went through instantly, however my main did not.
Went to bed, checked and still my main was not shown. I went through all the available realms, and finally found my main on another. I did not select this realm, I triple checked I had selected Stormtalon each and every single time I attempted to transfer, just to avoid this exact scenario. I then contacted CS, hoping they would be able to assist me as well as they have each and every time I have experienced an issue thus far in the game.
 
However they simply said there is nothing we can do you have to wait a week. A little mad that the rep didn't attempt to take it up with someone else or find alternative options, so I tried again asking if there was a possible workaround. This is the message I received:
 
"Unfortunately, there is no workaround on this restrictions at this time.
We apologize that we're unable to assist your concern. We can only ask for your patience and understanding."
I refuse to believe there is no workaround. I have made no error, and yet I will be unable to play for one week, as every member of my guild is on a different realm, and will continue to raid without me. We were extremely close to downing a boss and I really don't want to miss out. Please don't make me resent the game I love.
 
Carbino..Heal me pls  :(	
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I believe they've said that it can take up to a week in the absolute worst case scenario, but that's a slight improvement over saying it will take a week. So, I hope for your sake that your main's transfer happens sooner.
 
It is frustrating that there doesn't seem to be any reason why your main wouldn't have transferred as quickly as your other two characters.	
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			I think you misunderstood. My main did transfer, he was sent to a different realm than the intended one. I requested to have him sent to the intended realm, where my guild is now located, so I can actually play the game. I triple checked I had clicked Stormtalon, as the destination, which is why I am frustrated. At this point I will even pay for transfer, if it means being able to play 	
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			I hope, in the morning, CS can take a look at this and rectify the situation.	
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I refuse to believe there is no workaround. I have made no error, and yet I will be unable to play for one week, as every member of my guild is on a different realm, and will continue to raid without me.
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			Thank you guys. Lemurian I just reopened the ticket and requested it be escalated to a supervisor as per your advise good sir	
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			*disappointed	
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"I am a Senior Game Master for WildStar. I understand your concerns for your character being on a realm other than the one you intended. Unfortunately, we do not have the ability to bypass the transfer features as they are or to remove the seven day timer.
Once the timer has expired you will be able to transfer your character again."
 
So now I can't play for a week, and I'll miss out on the boss kill after putting in the work for weeks. Awesome. It's not like I'm complaining about dyes or costumes, this does not allow me to play the game, and this is the "best" they were able to do	
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"I am a Senior Game Master for WildStar. I understand your concerns for your character being on a realm other than the one you intended. Unfortunately, we do not have the ability to bypass the transfer features as they are or to remove the seven day timer.
Once the timer has expired you will be able to transfer your character again."
 
So now I can't play for a week, and I'll miss out on the boss kill after putting in the work for weeks. Awesome. It's not like I'm complaining about dyes or costumes, this does not allow me to play the game, and this is the "best" they were able to do
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			So they should be able to remove the restriction? Or am I just being a baby?	
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It's possible that their customer support system really is so badly designed that they literally have no way to bypass the timer.  If so, you should keep bugging them because that's stupid and they should be given incentive to change it.
 
If it is possible, which is likely, and they just want to clamp down to avoid some kind of feared exploit or something, then you should also keep bugging them.
 
Either way, keep bugging them, but stay civil (or, at least, within the language policy).  Getting suspended won't help.	
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			I'm looking for transfer but this story scares the hell out of me.	
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The customer support in Wildstar is the worst ive seen since i started online gaming backing 1995. Ive had over 10 friends quit the game due to the fact that their characters where stuck, banned for no reason(if you remember this fine bug) or that they where charged 4-5 times per month instead of 1 for subscription. And all customer support had to say was "we cant do anything about this problem at this time" and they had to wait. One guy waited 6 weeks for his character to be unlocked to play with it again.
 
Worst support in history, to maybe one of the best games in history, what a joke :(	
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The customer support in Wildstar is the worst ive seen since i started online gaming backing 1995. Ive had over 10 friends quit the game due to the fact that their characters where stuck, banned for no reason(if you remember this fine bug) or that they where charged 4-5 times per month instead of 1 for subscription. And all customer support had to say was "we cant do anything about this problem at this time" and they had to wait. One guy waited 6 weeks for his character to be unlocked to play with it again.
 
Worst support in history, to maybe one of the best games in history, what a joke :(
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I've had an issue before with a missing item, and by the time I woke up in the morning they had returned it to me. Every single time I've dealt with their CS I've been satisfied, which makes this even more disappointing. I've never had a single negative thing to say about this game up until this point. I really hope someone from Carbine sees this and takes it a step further. If it is a matter of fearing exploit I am more than willing to fork out the original fee they had for transfer
 
I'm always courteous to CS - my job involves having to deal with people who regularly forget that the person behind the counter is actually a person, rather than an object. 
 
Sigh, will keep trying. Thank you all for your input, much appreciated.	
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Still getting the same response. Starting to lose my patience
 
"We do not have the ability to bypass the designed timer for realm transfers. The only option at this point is to wait for the timer to expire and begin a new transfer.
Since we have explained the Support Team's limitations on this issue, any further replies may receive the same response.
Regards,
ChrisWildStar Support Team"	
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and my response to the above:
 
"Surely there is some procedure to reverse this, in case an error was made on the developers side (such as in this scenario). I don't mean to be pushy, but this is after all a business, and has an obligation to provide a certain level of service to its consumers - in this case, not being able to use the product for a week as a fault of the developer, and being told to wait it out, is not meeting said obligation (my obligation being providing payment for the game, as well as my monthly subscription fee). I personally feel like my issue has been shrugged off, not to mention no action taken to accommodate me, no form of compensation was offered etc if the transfer really is non reversible. It really is disappointing, because up until now I have not had a single negative comment to say about this game, and that of it's support team. I sincerely hope this issue is addressed appropriately"
 
Still hoping some lovely person from CS will step up and do what is required, but that hope is dwindling, as is my hope for this game. 	
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Still hoping some lovely person from CS will step up and do what is required, but that hope is dwindling, as is my hope for this game. 
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Worst support in history, to maybe one of the best games in history, what a joke :(
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There are no CS tools available to override transfer timers. No 'CS person' will do what you want, because it is outside the scope of their ability.
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see and that's not true. out of experience and having worked for plenty of games, I know for a fact that any customer support supervisor can override that. Sure it's not easy and not done by pressing one button, but it's possible. Granted you do not want to do that, because next time it happens to someone else, people assume it will be fixed and the storm of tickets begins. However it's clearly a problem on their side, would be different if OP would have clicked something wrong. They can see in their logs what has been clicked, again it takes some effort not just a button click.
 
Go ahead, close one ticket open another, or reply to the open one till you get a competent person that cares about customer support and actually gonna fix it.
 
Edit: promise you the moment you offer them the $20 for transfer, its magically possible within the 7 days "lock" on the transfer ;)
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It has been stated ad nauseam by Mods and devs that CS for WS does not have the tools for requests like this. If / When those things happen it is on the dev side, which is why CS frequently suggests people post on these forums (so that a Dev will see an issue and try to fix it on their side).
 
All due respect, it doesn't matter how many 'games' you've 'worked' for, unless one of them was Carbine as a CS rep or Dev, then you don't at all know what CS can and can not do for this game. And since devs that actually do work for Carbine have stated flat out that CS is limited in what they can do, i'm going to take their word over an invalid argumentum ab auctoritate.
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Just because someone states "we can't do it" doesn't mean they can not do it. IT's just simple to tell someone "hey sorry we can't do it" close the ticket afterwards and hope to get away with it. No offense I am glad that you're one of these that let it slide, but I am not one of these people. There is always a way to satisfy a customer, it's just up to the person that works the job.
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see and that's not true. out of experience and having worked for plenty of games, I know for a fact that any customer support supervisor can override that. Sure it's not easy and not done by pressing one button, but it's possible. Granted you do not want to do that, because next time it happens to someone else, people assume it will be fixed and the storm of tickets begins. However it's clearly a problem on their side, would be different if OP would have clicked something wrong. They can see in their logs what has been clicked, again it takes some effort not just a button click.
 
Go ahead, close one ticket open another, or reply to the open one till you get a competent person that cares about customer support and actually gonna fix it.
 
Edit: promise you the moment you offer them the $20 for transfer, its magically possible within the 7 days "lock" on the transfer ;)
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			This is awful customer service.  Clearly a bug that prevents a players from playing w/ their friends for a week.	
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			My issue is that no system was implemented as a form of back up/reversal, in case an error was made on the developers behalf. I just want to play :(	
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Heard this before,  but it was for Rift's Support,  maybe you expect to much from humans.   They are not as smart as  Chua are,  or Aurin.
 
No seriously  support varies,  my experiences have been good, they act like any other support out there.    Want bad support contact Microsoft   :o  that's the worst support ever.  In my experiences.
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			From what I understand the problem isn't that Customer Support is horrid, it's that they lack to tools to do anything meaningful and actually help with issues.  Carbine should really invest in some CS tools for these poor souls who have to deal with the raging of nerds.	
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My issue is that no system was implemented as a form of back up/reversal, in case an error was made on the developers behalf. I just want to play :(
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