105567-ip-verification-ongoing-issues

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HI all,
 
Several players have reported issues with our IP verification emails, which has resulted in several players unable to log in.
 
We have resolved this issue with several email providers but the team are still investigating several others (such as hotmail, @live etc).
 
We're continuing to work on this and we will try and update you as we get additional information.
Thank you for your patience with this, we'll get this fixed as soon as we can.
 
Cheers,	
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How about giving us an option to completely disable IP check?
 
As a related issue, please, make forum session length unlimited, so we won't have to relog every hour just to use search or view subscribed threads. It doesn't have to affect NCSoft account management, only forum, so it would have zero impact on security.	
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			is this fixed yet i keep getting kicked out of the game ever 30 seconds or so. and also getting unhandled NC platform error 15 when trying to log in	
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Two things:
 
1. Have the ability to actually stay logged in the forums for an extended amount of time before being kicked off and having to log in again as stated above.
2. Be able to disable IP check as I use the authenticator for my game, also stated above.
 
Thank you.
 
P.S.- I've submitted a ticket well over 24 hours now and not a single response.	
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During the last few days I had verious issues and crb_anlath tried to help me so far.
Today I was suddenly able to log in - nevertheless, I just wanted to share my story and some feedback about the support: http://redd.it/2d51gx	
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Hi there! I hope everyone is having a good day.
 
I was having issues with getting security notification e-mails to log on to my Wildstar forums account. (I use Hotmail)
 
I can confirm that the issue has been resolved for me, as it has been working perfectly fine in the past couple of days.
 
Thank you for looking into the problem and fixing it.
 
Best regards,
 
Adra	
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			I'd like to be able to browse and post to the forums from my mobile, but every time I want to I have to verify another IP. Not only that, the verification page is horribly designed for mobiles. Any word on intending to fix this at some point?	
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How about allowing us to enter the authenticator code, instead of the activation code in the email?
 
Should be easy enough to detect which is being used (6 digits, vs not-6 digits), and act accordingly.
 
And +1 for extending the length of login - even if its just 24 hours, that would be something.	
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			Hello. Could I ask to disable subscription because I dont have payment card... so because of that I can't play. It's ask me for subscription or for buying more days... But I have 30d... so how could I play game without this subscription.... because of that subscription I can't play... HELP ME.. :(	
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Hello. Could I ask to disable subscription because I dont have payment card... so because of that I can't play. It's ask me for subscription or for buying more days... But I have 30d... so how could I play game without this subscription.... because of that subscription I can't play... HELP ME.. :(
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			Locking this thread as its very old.	
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