Customer Service

From the very start of the service disruption, Bungie has been active on their social media, their web page, and with the press giving continuous updates on the problems they're finding, and when they expect to have them resolved.Because of this, everybody knows that it is a large disruption, and that they are not the only ones still having problems. As a result, the entire internet isn't having a shit fit. That's what happens when you provide good customer service and stay in communication with your customers during any type of disruption or issue.You should learn from this, and emulate it in any future issues with Stadia. On all social media, any media contacts, and through an e-mail blast to your customer service:
# Admit to problems immediately, even if you don't know what is wrong yet.
# Once you know what is wrong, tell your customers, and let them know you are working on it.
# As you work through it, provide regular updates on where you are in the resolution process.
# As soon as you have an estimate for service restoration, provide it.
# If the estimate changes, apologize and provide a new estimate as soon as possible.
You'll still have upset customers, but most of us are understanding of issues, as long as we are kept informed.