Account moderation

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An account suspension is a moderation action that prevents the user's account from accessing Roblox services, and is given when the user is found to be violating the Terms of Use. Suspensions can take the form of a warning which can be resolved by the user immediately, a ban in which the account is suspended for a period of time, or an account deletion (also known as a termination) in which the account is permanently banned. When an account is suspended, all pages on the Roblox website redirect to the "not approved" page where a description of the offense and moderation is shown. Users are encouraged to appeal their moderation using the Roblox support form, after which it may be lifted or modified if it is deemed incorrect.
== Functionality ==
Accounts are moderated on Roblox if a human moderator (or artificial intelligence) has deemed the user's actions or behavior to be in violation of Roblox's community guidelines. Roblox also moderates accounts based on international law. To comply with EU privacy laws, Roblox users can additionally request that their user data be deleted in its entirety, which involves deleting all their accounts.
Players who receive a moderation action while in-experience are kicked and receive an Error Code 273. Attempting to reconnect will change the error to Error Code 769 or 773. 
Players are unable to view the profiles of terminated accounts. However, a bug on January 15th, 2014 gave users access to view terminated account profiles.https://archive.froast.io/forum/123228790#123228837https://archive.froast.io/forum/123197690 According to a forum reply by ,https://archive.froast.io/forum/123217892#123227148 administrator announced the bug was an update, but the announcement was probably deleted to prevent the spread of further misinformation about the change.
== Parts of the moderation message ==
: This section discusses the details of the moderation message as it currently functions. Historical moderation message information is not documented in this section.
=== Durations ===
When an account is moderated, the duration determines when a user will be able to re-activate their account. Some forms of account moderation, such as warnings, can be immediately resolved by the user. In other cases, such as temporary bans, the account will remain suspended for the specified duration before its owner can resolve the moderation.
The following list is all currently supported durations, as retrieved from the Desktop App:Strings retrieved from the Desktop App: https://github.com/Julli4n/Roblox-Translations-Tracker/blob/master/en_us/LuaApp.json
:Moderation messages do not use alternate displays of these times; these are the exact way that these durations are displayed.
=== Reasons & moderator notes===
When provided, the reason for the moderation will appear in the content section of the moderation screen. Depending on the violation that caused the moderation, moderator notes may be included. Moderator notes appear most often in English, but are sometimes in other languages such as Spanish, even if the player's account is not set to Spanish.
 Before the August 2020 update to the not approved page, whenever an image or in-experience message was marked as Adult Content, it would be replaced with a placeholder image with a warning triangle saying "CONTENT BLOCKED" written under it.
The following list contains reasons currently included with account moderation, as retrieved from the Desktop App. This does NOT include custom messages, which are rare. The current reasons and notes are not specifically tied to any moderation durations.
== Appeals and membership ==
Ban appeals were first implemented in 2012. The original appeal target was appeals@roblox.com, and in 2020 the target was changed to the Support form. In December 2023 however, was changed to Reporting & Appeals, and the final, January 2024, was changed to Violations & Appeals. If you want to send an appeal, you could email support-en@roblox.com, you will get an automated message saying that you need to use the support form.
Users are encouraged to appeal a moderation action they believe is invalid through the Roblox Support form. If the moderation action is deemed incorrect, it can be lifted or modified. Appeal responses may take a while, from twelve hours when there is no traffic up to seven days with an excess of traffic. Any individual moderation can be appealed, even warnings, such as to appeal a warning as invalid to have it removed from the user's moderation history.
Sometimes Roblox accepts appeals from terminated players after the allowed time to make an appeal. For example, in April 2024, ’s appeal was accepted. The user was terminated for 42 days.
Terminated players with an active Roblox Premium subscription receive an additional notification. This notification identifies when the player's Roblox membership will expire or renew and how to cancel their membership subscription if desired.
==Moderation bugs and oversights==
===Audio refund incident===
On July 4th, 2018, thousands of Roblox accounts were deleted due to a glitch with the audio refund system, which caused players to get double-refunds. This led to an automated moderator software flagging these players as suspicious and terminating their account, with the moderator note of Your account has been deleted for violating the Terms of Use for exploiting the audio refunds system.
===Botting incident===
On October 17th, 2018, thousands of Roblox accounts received an account deletion with the moderator note "Roblox ToS Violation". This ban wave primarily targeted bot users due to scams that were being perpetrated by them, although some innocent users which included known developers and traders were affected as wellhttps://twitter.com/Neutron_Jimmy7/status/1052683554981863424. All terminations from the incident were given out at 4:51:49 PM.
===2022 chat vulnerability incident===
An oversight from as early as 2016 allowed experiences to send messages in the chat posing as another user. Between July 18th and 19th, 2022, many accounts were either banned for either three days or terminated (for the majority of players) due to malicious experiences spreading around that utilized this oversight to send very graphic content in chat posing as those that joined the experience, and then mass report that user to cause moderation to delete the account. Roblox reported after the incident that they had released a short-term fix for the issue and would be investigating a long-term fix.
===2024 in-Experience creation of Packages incident===
On January 8th, 2024, some Experiences were found to be baiting users into submitting Packages that would get them terminated. The feature was then disabled.
===Parent deletion requests===
On multiple occasions, the Roblox support form and e-mail has been susceptible to social engineering via someone impersonating the parent of an account and requesting their account to be terminated. In January 2021, this exploit became more known after notable Roblox YouTubers and were targeted by this oversight.
===Notable claims of false bans===
On numerous occasions, many players have claimed to have been banned falsely, or for incorrect reasons. While this does occur on some occasions, the majority of these claims cannot be verified. 
:Disclaimer: The following incidents are discussed due to notability, even though their validity cannot be verified.
In February 2020, posted about their Roblox account's termination on the Roblox subreddit; in the post (which was later removed by subreddit moderators due to a rule violation), ambusher11 claimed to have been targeted by a user who requested a support ticket, typed it out with caps lock and curse words, requesting their account to be terminated. The ticket was approved and as a result, ambusher11's account was deleted for being compromised. All of the appeals were denied, stating that he is not the owner of that account.https://pbs.twimg.com/media/ER8b4YAXYAEkAKt?format=jpg&name=orighttps://pbs.twimg.com/media/ER8b49rX0AA6Ug-?format=png&name=orig In the replies of ambusher11's Reddit post, many users were disappointed that Roblox had gullibly accepted the request. The account's termination has not been lifted as of the present day. There is no reliable verification for these claims being true. Shortly after, ambusher11 came back with a new account known as “PunishedAmbusher”.
On January 26th, 2021, a Roblox YouTuber named announced on Twitter that his account was compromised. His valuable limited items and account were lost in the process. Roblox Support later lifted ImFaire's account termination.
==Functionality concerns==
If an account is banned or terminated and has an active subscription to a private server, the subscription will continue after each renewal date as long as they still have sufficient Robux in the account to rent another month of the server, meaning that the banned account will lose Robux. Roblox has not given any statement as to when or if this will be patched.
==History==
According to Shedletsky ( at the time), the first problematic user that Roblox staff encountered on the platform was found on October 17th, 2006.https://www.gamedev.net/forums/topic/419919-best-way-to-ban-users/ It is unknown who this user was. Previously, Roblox only moderated accounts based on United States federal law. Roblox was then banned in the United Arab Emirates, presumably because they failed to comply with local laws. Roblox now moderates accounts based on international law.
Around 2010, there was a ban note which read "No longer welcome at ROBLOX."
Users used to be able to view a history of past moderations on their account in their account settings. This feature was later removed in 2016.
===Message interface ===
====Message content====
Before 2009, the website used to display "Reported" instead of ''Reviewed'' and the reason displays in a box instead of "Reason: [Reason]". The moderator note does not include "Moderator Note:" in some bans in 2008. Earlier in 2008, It used to display "Source: Chat".
In 2013, Roblox's ban duration is all in capital letters.
====Message design====
In September 2020, the ban notice was redesigned to support dark mode. The Robux balance now displays as "?" for a banned user. Additionally, the message no longer displays "We will terminate your account if you do not abide by the rules."
===Moderation in the European Union===
In February 2024, Roblox implemented significant changes under the European Union’s Digital Services Act (DSA). These rules are designed to keep users safe from inappropriate content on the platform.
Bans are more in-depth in content moderation policies. EU-based developers and users receive notifications about moderation decisions, DSA rights, and the use of automated processes. The EU Commission also receives this information for transparency purposes.
Users can appeal Roblox moderation decisions for up to a six-month period. They have the option to appeal Roblox moderation decisions to certified out-of-court dispute settlement systems.
===Termination Under User's Request Feature===
In late 2022, Roblox allows users to have the right to terminate their account anytime by filing request forms in the Roblox support. Within a few days, users will receive an acknowledgment message that once the termination started, their account will be deleted and it cannot be reopened or recovered. At that time, users can still decide to cancel if they likely going to regret the decision in the future. If the users acknowledge the risk, Roblox will terminate their account and request users to verify their real identity with Veriff to process Data Privacy requests. Users can login into their closed account after its termination but will redirect into a Permanent Ban message with a moderation note: This account has been closed.
===Former moderation types===
*Forum purge: This would be given to some accounts in certain circumstances, where all of that account's forum posts would be replaced by [ Content Deleted ].
*Reminder: Similar to a warning, the user's account is disabled and can be reopened immediately by agreeing to the Terms of Service. Unlike a warning, this was given to new users or very mild violations. It appears to have been dropped due to its redundancy and all reminder offenses were merged with the warning offenses.
Forumpurge.png|Result of a forum purge
Website moderation 2016.png|A Reminder
==Gallery==
New Interface with new font update:
Roblox has made changes to the font. An image of a ban with a new font design has been shown on the right (desktop) or below (mobile).
==References==
pt-br:Banimento
es:Ban
ja:アカウントのモデレーション
Category:Website
Category:Features