78146-disappearing-items

== Content ==
			
Hey everyone,
 
We have found recently that after purchases from NPC’s, commodities mark, and the Auction house some items disappear on the player’s side. We have found that these items come back after ~1 day of time.   Till then please wait a day or so for your purchase to re-appear. This is not acceptable to Carbine and our engineers and developers are working to resolve the strange latency issue.	
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			I've experienced this bug several times myself. However, everytime the missing items only reappeared after a server restart, not after ~1 day of time has passed.	
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			I've had my items appear a day after without having a server restart involved.	
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			The (old) bug, and the (new?) bug are either VERY similar or exactly the same. The most SURE way to get your item back is to wait for servers to completely shut down and come back up. It was something about the item getting stuck in the void. It was supposed to have been fixed back in the beta, but I guess either it wasn't fixed or it came back in another form.	
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			What about crafted blue items that are purchased via auctioneer not disappearing, but instead turning into white items without any stats? Is that the same bug?	
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			I just bought a chest piece in the AH the other day....great stats, blue item, and whn I put it on it went white and all the stats were gone. Its useless now	
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DO NOT buy any lvl 50 gear off the AH since it can either a. disappear completely b. lose all attribute stats and become white quality.
 
I now have a bunch of worthless items with no stats + since I blew all my plat on gear and sold my previous items I have next to no gold to replace them and since my stats are gimped/missing gear; it's much harder to fight...I don't want to try to do instances or PvP half naked.
 
And CS won't/can't do anything about it from what I hear. :(
 
p.s. 2 days later btw and items that were missing are still missing + the items that lost stats are still white with no stats.	
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			I bought 5 blue crafted items from the AH (weapon, chest, helm, boots, shoulders). After I equipped them, 4 out of 5 turned into white and lost all stats except the special effect. Then I relogged and the weapon even disappeared, completely. Happend around 2 days ago, no change since then. I even dyed them (only that costs around 60-70g), spent around 3 plat. No gold, no items. It kinda makes me a sad and disappointed panda. I didn't think something like this would happen after the mount speed thing, where I also lost 1 plat... :(	
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Practilly the same here, just dropped a dark dye on my boom-box this morning. So I decided to sold her in auction house to get a credd but she just vanished, not in my inventory, not in my mailbox, not at the cosmetic dude, not in my listing, cannot saw her anywhere in the auction. 
 
So yeah pretty disappointed too, cause it was worth 3.5pp. That some kind of thing that break your motivation, I'm only lvl 30 and 3,5pp meant a lot for me.
 
I hope to get an answer from a gm.	
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			Just had this happen to me TWICE. Bought a piece of gear for 69g, deleted themselves and were completely gone when I relogged.	
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			So has anyone got the items back or any word?	
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			not two secs after I posted my weapon returned :)	
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Got an answer from carbine, here a small summary.
 
We are sorry for your problem, but we can do nothing about it. We only solve problem of toon up to lvl 45.
 
We dont care if you loose a 3pp50 item that was eighty percent of a credd so 80% of 13 euro. (4pp20 was the price saturday morning)
 
We are very sorry but we cannot make an exception, we hope you understand.
 
 
 
I understand bad client service and a pretty disappointed customer.	
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This is actually something that has really frustrated me. Even though the item comes back in approximately a day, what happens when it breaks again?
 
The shitty thing is, I DCed in a dungeon and came back to a completely white chest piece. Was GG at that point. I guess all you can do at that point as well is stay logged out because it means you can no longer clear any content without your gear. Out of all the bugs I've experienced, this one is actually the worst because it completely hinders your ability to play the game.	
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			What about items turning to white? you cannot do anything, cool. LIES	
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This, whole thread is troubling. 
 
I would hope Carbine is really not telling people there is nothing they can do to restore your item. If that is true in anyway shape or form thats game breaking. In fact why even play. Its only a matter of time before something like this happens and if they honestly  are telling people they cannot do anything about it thats a problem. 
 
 
Just the idea that, that could even be there stance makes me irrate. I am going to assume with out Screen Shots to prove what they said there is more to the story of "we can't help you"	
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			My purple resonators took 2 days to return (or 1 1/2 days at least), and it just makes me ignore the AH atm, i'll either craft or get the items myself because the AH is cursed atm.	
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			All white items turned back to normal, and disappeared items came back immediately after restart :)	
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			This just happened to me, spent about 1p on a shield, equipped, relogged and it was gone.  I sent in a ticket, I am praying the item either comes back or they respond in the proper manner, if not then they may lose my future subscription.  I hope they understand that poor customer service on issues like these result in a direct loss of sales.	
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			Just happened to me. Spent 6.3p on a gadget, equipped and logged off. When I came back it was missing. Hope I get it back soon.	
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Had this happend to me. bought some shoulders with 4 sockets and now they are gone after i relogged.
Did your items reappear with the sockets or do i have to spend another small fortune to socket them again ?	
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Why don't you just restart the servers once a day or something so we don't have to wait until the next maintenance/patch. Yeah, it is slightly frustrating to have a restart, but right now a ton of people can't even play at all. The number of people that this is effecting is growing every day because, like me, people have no idea about this issue until it's to late. Until you have a permanent fix you should at least restart the servers on a daily basis so that these lost items can be restored in a timely manner for us.
 
The fact is, when this happens, all you can do is log off until by some magic your items are restored. Sometimes this can take multiple days. If anything makes me quit this game this would be it. 	
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I bought one resonator at the auction house, and now it are gone after i relogged!
 -_-	
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			Had this happen to me 2 days ago and sadly, the item has yet to return.  Now I can only hope for the next server restart to bring it back or I'm down 10 plat.  Hopefully a fix is found soon for this annoying issue.	
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Hey Everyone,
 
This issue should be resolved on Thursday.	
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{| class="blockquote"
Hey Everyone,
 
This issue should be resolved on Thursday.
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{| class="blockquote"
Hey Everyone,
 
This issue should be resolved on Thursday.
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			Just lost multiple items when canceling CX sell order. Judging by the number of items in the CX it seems the items are stuck there.	
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Sorry to say, but your resolution appears to have failed,
This just happened to me about 10 minutes ago :(
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			I've also been noticing that sometimes items we win on loot rolls don't show up in our inventory - specifically in my case Partial Primal Patterns not showing up when I 'win" the rolls.	
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I've also been noticing that sometimes items we win on loot rolls don't show up in our inventory - specifically in my case Partial Primal Patterns not showing up when I 'win" the rolls.
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			Lost 4 items this week ...   and just 20 minutes ago my chest armor... this is just unacceptable... rly  i will not play wildstar anymore untill the items are back. i am sick of it paying 2-5p on an item that just disappears, and come´s back white to me after more than 1 day... everything in wildstar is expensive, and with this  its not funny anymore rly.	
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			This just happened to me, Bought Adventus blue weapons from the AH, Joined BG couldnt use skills but weapon was still there, left reload ui, still didnt work. Relogged and my weapons have vanished...	
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Hey Folks,
 
I had another meeting about this yesterday. I have 3 of our senior engineers working on it. 	
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			Just lost 60 refined sapphire power cores. Bit expensive to loose on a level 15... Was buying cores for me and my friends, Lost all the money but only got 20 out of the 80 cores.	
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			my problems consist mostly of my tier 4 garden what use to say soil now says unkown. if you plant all 15 plots you might get 3 to 4 that actually grow into something otherwise you just loose seeds over and over. after 4 plantings I am just fed up with even trying. Havent had anything disappear from the bank or inventory.	
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my problems consist mostly of my tier 4 garden what use to say soil now says unkown. if you plant all 15 plots you might get 3 to 4 that actually grow into something otherwise you just loose seeds over and over. after 4 plantings I am just fed up with even trying. Havent had anything disappear from the bank or inventory.
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My gf lost her entire set of healing gear. She went dps for an adventure, after 2 runs it was missing from her bags. This about broke her heart after all the time she spent farming that gear and the amount of plat she spent ruining it. She opened a ticket and after 7 days of waiting, she received a reply saying it is a known bug and there was nothing they can do to restore her gear... she has played many mmos in her life, but I have never seen a game make her so distraught. Likely is her end with Windstar. I may leave with her.
 
If you guys read this, for the love of customer service, please help her out.	
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My gf lost her entire set of healing gear. She went dps for an adventure, after 2 runs it was missing from her bags. This about broke her heart after all the time she spent farming that gear and the amount of plat she spent ruining it. She opened a ticket and after 7 days of waiting, she received a reply saying it is a known bug and there was nothing they can do to restore her gear... she has played many mmos in her life, but I have never seen a game make her so distraught. Likely is her end with Windstar. I may leave with her.
 
If you guys read this, for the love of customer service, please help her out.
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			My lost Berserker Aegis (yes, buyd on AH) was sent me by Protostar yesterday. Think them found a thief - Protostar Corp! Such predictable! I hope protostsar will be punished by his crimes.	
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You didn't include any actual info for me to look into but I can say this, If your GF has the issue talked about in this thread, she will get the gear back because its technically not gone, its still sitting her bags and when the servers restart she will get it back.
 
If you give me a ticket id I can take a look.
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I don't know whether this is the same bug or not, but a few days ago I was doing my Northern Wastes dailies and selecting Index of Interesting Items as my quest reward as always. The first of the three had a scrapple blue in it, but the second and third chests offered no loot whatsoever - no blues, no greens, no items or money of any sort. 
 
It's been at least 4 days since then and I've had no applicable items turn up in my inventory since. I had plenty of space in my inventory and I have a particular setup that I always stick to (food and mediators in the top left, CX/AH-destined saleables top right, alternative gear sets along the bottom) so anything new turns up in a place I'm bound to notice it. I don't think there's been a patch or horrid since it happened, so if they turn up after that I'll update then.	
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I don't know whether this is the same bug or not, but a few days ago I was doing my Northern Wastes dailies and selecting Index of Interesting Items as my quest reward as always. The first of the three had a scrapple blue in it, but the second and third chests offered no loot whatsoever - no blues, no greens, no items or money of any sort.
 
It's been at least 4 days since then and I've had no applicable items turn up in my inventory since. I had plenty of space in my inventory and I have a particular setup that I always stick to (food and mediators in the top left, CX/AH-destined saleables top right, alternative gear sets along the bottom) so anything new turns up in a place I'm bound to notice it. I don't think there's been a patch or horrid since it happened, so if they turn up after that I'll update then.
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{| class="blockquote"
I don't know whether this is the same bug or not, but a few days ago I was doing my Northern Wastes dailies and selecting Index of Interesting Items as my quest reward as always. The first of the three had a scrapple blue in it, but the second and third chests offered no loot whatsoever - no blues, no greens, no items or money of any sort.
 
It's been at least 4 days since then and I've had no applicable items turn up in my inventory since. I had plenty of space in my inventory and I have a particular setup that I always stick to (food and mediators in the top left, CX/AH-destined saleables top right, alternative gear sets along the bottom) so anything new turns up in a place I'm bound to notice it. I don't think there's been a patch or horrid since it happened, so if they turn up after that I'll update then.
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{| class="blockquote"
I don't know whether this is the same bug or not, but a few days ago I was doing my Northern Wastes dailies and selecting Index of Interesting Items as my quest reward as always. The first of the three had a scrapple blue in it, but the second and third chests offered no loot whatsoever - no blues, no greens, no items or money of any sort.
 
It's been at least 4 days since then and I've had no applicable items turn up in my inventory since. I had plenty of space in my inventory and I have a particular setup that I always stick to (food and mediators in the top left, CX/AH-destined saleables top right, alternative gear sets along the bottom) so anything new turns up in a place I'm bound to notice it. I don't think there's been a patch or horrid since it happened, so if they turn up after that I'll update then.
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Hey MrSmiley, since I can't PM you and you're tracking this thread.. Maybe you can help me, because level of 'support' I've received on my ticket is unsatisfactory to put it mildly.
 
So I've had a leggings called Skurgeborn Darkweave, it's a crafted item, I've bought them on AH about a week ago. They had 3 great rune slots and very nice stats. It's a quite hard to roll 3 rune slot on a crafted item, especially decent ones, not to mention the recipe itself is very rare and I don't have it, so I was lucky to buy these. So few days ago they just disappeared form my character (I described what happened in ticket, id 1133660)
I'm aware it's a known bug that crafted items purchased off AH disappear sometimes or turn white with no stats eventually. Usually this is fixed with server restart, but not in my case. Maybe if I waited till reboot my leggings might appear back, not sure tho, but I contacted support immediately and they just sent me an 'replacement' huh, so probably that's why my original item didn't re-appear.
 
I'm a minmaxer guy, I can't stress enough how important for me every stat point I can get. I already skipped 2 raids cause of this issue.
If it was my mistake in any way (salvaged, sold, accidentally deleted whatever) i'd drop it, but I didn't do anything wrong it's totally about in-game bug. I find it totally unacceptable that support guys just sent me a white item with same name which has not stats at all on it and closed my ticket. No matter how I'm trying to explain the situation they won't help and keep closing it.	
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			Got some Items back because the auctions time was over. wanted to put them again in auction house, didn´t work, I relogged and all items disappear... GG	
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			Purchased Adventus CW-4 PTL Magma Musketoons on AH. I equipped them and went into an instance. Game then said I had no weapon equipped, however they were on my character screen, equipped. When I switched out with a different weapon, they disappeared and are now gone.  Submitted a ticket, but got a reply that there is nothing they can do and I should try the forums or bug report.  	
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			Same happened to me with the gadget that gives absorb + interrupt armor. Paid several plat for it and used it for 3 days...gone. Vanished over night. I am very ocd and never would have vendored or salvaged it.	
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Anyone can fight monsters fully equipped.
 
 
But naked?
 
 
Hardcore.	
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Still happening today 30th July.
Was lucky enough to get a world drop of traumatism (psyblade), stuck on AH then changed my mind and retrieved it, equipped it then logged out.
Logged back in a few hours later and no weapon in slot and item nowhere to be seen.
 
Seen a few post elsewhere now saying to avoid the AH
 
Ticket raised awaiting response, good luck to everyone else with the same issue.	
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			It happened to me yesterday. I purchased a rocktown rolling gyroblade from the AH but was unable to equip it, so i logged off to try and see if that would fix the issue. When i logged back on the item was gone. I put in a ticket and still waiting for the item to return..	
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Do you have a ticket ID for this issue? If you dont put one in, include as much information as you can; item names, times, dates, ...ETC and let me know. I will have someone take a look for you.
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Just bought a boots from AH, and when i clicked it, it just dissappeared. 
same thing happened to the beast hoverboard 2 weeks ago. Filled a ticket but nothing happened, even after server restart. 	
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I don't know whether this is the same bug or not, but a few days ago I was doing my Northern Wastes dailies and selecting Index of Interesting Items as my quest reward as always. The first of the three had a scrapple blue in it, but the second and third chests offered no loot whatsoever - no blues, no greens, no items or money of any sort.
 
It's been at least 4 days since then and I've had no applicable items turn up in my inventory since. I had plenty of space in my inventory and I have a particular setup that I always stick to (food and mediators in the top left, CX/AH-destined saleables top right, alternative gear sets along the bottom) so anything new turns up in a place I'm bound to notice it. I don't think there's been a patch or horrid since it happened, so if they turn up after that I'll update then.
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			I just bought some Torine Deathbringer Shoulders from the AH. I equipped them but couldn't see them on my characters, when i tried to unequip it wouldn't let me so i equipped my old shoulders. but the ones i bought weren't in my inventory so i unequipped and the Torine icon was still there. So i re-logged and now they have completely disappeared. If these don't reappear soon or if they come back white i think this will be my last month playing wildstar. Sad because i really enjoy this game, but bugs like this are unacceptable.	
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I just bought some Torine Deathbringer Shoulders from the AH. I equipped them but couldn't see them on my characters, when i tried to unequip it wouldn't let me so i equipped my old shoulders. but the ones i bought weren't in my inventory so i unequipped and the Torine icon was still there. So i re-logged and now they have completely disappeared. If these don't reappear soon or if they come back white i think this will be my last month playing wildstar. Sad because i really enjoy this game, but bugs like this are unacceptable.
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{| class="blockquote"
I just bought some Torine Deathbringer Shoulders from the AH. I equipped them but couldn't see them on my characters, when i tried to unequip it wouldn't let me so i equipped my old shoulders. but the ones i bought weren't in my inventory so i unequipped and the Torine icon was still there. So i re-logged and now they have completely disappeared. If these don't reappear soon or if they come back white i think this will be my last month playing wildstar. Sad because i really enjoy this game, but bugs like this are unacceptable.
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Can you please put in a ticket by either using /ticket in game or going to https://support.wildstar-online.com/home?
 
If there is an issue with missing items again we want to help you as quick as possible.
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