138062-purchased-one-year-signature-and-no-cosmic-points-received

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I purchased one year signature plan and didn't received cosmic points which supposed to be 45600 cosmic points. 
Also I could not find the transaction record of this purchase in the wildstar offical website while I did receive the purchase confirmation.
Anyone else has this issue too?....	
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			Maybe because transactions might take a few hours to complete 	
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Hey there,
 
If you did it recently, there is an up to 24 hour old on first time purchases. Its just to make sure the purchase is legit.	
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Hey Again,
 
I had our Payments Lead take a look and he tells me he does not see any sub purchase made on this account. Is it possible it just didn't go through?
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Hey Again,
 
I had our Payments Lead take a look and he tells me he does not see any sub purchase made on this account. Is it possible it just didn't go through?	
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Smiley, My account cosmic rewards are bugged, it says I have 530k Cosmic Rewards ( I beleive I only have around 335k ) and becauseof this I can only redeem the last tier reward and not past tiers.
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Hey Folks,
 
I am having this looked into and wont have a quick answer. Most times when I investigate these reports I dont see anything wrong (which points to server issues that we have been having).	
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{| class="blockquote"
Hey Folks,
 
I am having this looked into and wont have a quick answer. Most times when I investigate these reports I dont see anything wrong (which points to server issues that we have been having).
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			Yeah I signed up with monthly signature and have yet to see that enabled on my account much less cosmic points :) Yet I received the confirmation email etc.  My account is still flagged free...  any CM's able to look into this?	
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			The same has happened to me, I got the email confirmation, and on my NCsoft account, it even has the change, but no cosmic rewards. I've also noticed that my credit card also hasn't been charged either. I assumed it was just going to take a couple of days with all the other stuff you you guys are dealing with, but I purchased it on Sat. 	
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			I've already contacted support about this...It didnt apply the 1 year signature nor did it give me the cosmetic points. But the purchase still went through, I got the confirmation email that my credit card was charged..	
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{| class="blockquote"
Hey Folks,
 
I am having this looked into and wont have a quick answer. Most times when I investigate these reports I dont see anything wrong (which points to server issues that we have been having).
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{| class="blockquote"
Hey there,
 
If you did it recently, there is an up to 24 hour old on first time purchases. Its just to make sure the purchase is legit.
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{| class="blockquote"
Hey there,
 
If you did it recently, there is an up to 24 hour old on first time purchases. Its just to make sure the purchase is legit.
----
			
{| class="blockquote"
Hey Again,
 
I had our Payments Lead take a look and he tells me he does not see any sub purchase made on this account. Is it possible it just didn't go through?
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To ask the noob question...
 
How can you see what the subscription plans are?  When I look from the website all I see is 30 day.	
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 Smiley, I just tried what some people suggested, making a character on the sister server and coming back which help but it resets back to the bug version once I re logged. Meaning it shows 384k Cosmic Rewards on the new character which is the correct amount, then I change back to my mains and it lets me collect past rewards but after re logging it bugs again and just lets me collect the last tier rewards, and shows as if I have 530k Cosmic Rewards which is the bug number.
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These types of responses really make me wish we could like developer responses. Seeing a high level of community interaction and the willingness to go out of the way to ensure everything is good-to-go is quite nice.
 
Keep it up. I certainly appreciate it!	
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