136507-refunds

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Dear Carbine,
 
I recently subbited a ticket for a refund, but the refund FAQ is very small with minimal info. See below...
 
What info is needed for a refund to process in this game?  How long is the turn around?  What/how much will be refunded?
 
Thank you
 
 
 
"What happens when I refund my WildStar Code?
 
If you purchased the code directly from us and created or upgraded a WildStar account with it, that account will be permanently closed. This means that the email address you used for that account cannot be used again for a WildStar account.  If you decide to want to purchase the game at a later date, you will need to create a new NC Account using a different email address.
If you purchased the code directly from us and did not add it to an account, the unused serial code is permanently disabled.   
If you purchased a code from a different online or local retailer, you will need to work directly with them."
			
				
	Edited October 3, 2015 by Rockefella	
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sad to hear ypu are looking into ot.. things are shaping up now.
hope to see you back in the future take care	
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Terminal cancer should be a bannable offense.
 
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What info is needed for a refund to process in this game?  How long is the turn around?  What/how much will be refunded?
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Carbine doesnt provide you with any of the above information.  How is going about the correct procedure with the needed info not being patient?
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Terminal cancer should be a bannable offense.
 
 
This is what they asked for when I refunded my pre-order:
 
• The reason you are requesting a refund. (e.g. technical reason, found game cheaper, double billed, unhappy with gameplay, intended as gift, or other (please specify))
• Your WildStar purchase Order ID provided in the receipt of the purchase(s)
• The e-mail address you used when making the purchase
• Credit/Debit Card: the last four digits (only the last four, please) of the card
• PayPal®: the Invoice ID from your PayPal® payment history
• Your billing zip code or postal code
 
I've seen people complaining here that it's been days without a response from them. Mine was answered the same day. Once they did, they gave me a full refund but obviously my old account was suspended.
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			You can't even be patient when it comes to refunds? oh boy...	
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You can't even be patient when it comes to refunds? oh boy...
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Because you can just ask them(customer support) for a refund and they will provide you with the necessary steps,
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Because you can just ask them(customer support) for a refund and they will provide you with the necessary steps, it happened the same when i refunded Guild Wars 2, be a little braver.
 
They need to pull a steam and offer a time limit for refunds.
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			I have spent zero dollars since coming back for F2P, and I would like to officially demand a refund.	
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