55715-headstart-issues-31514-page-10

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== Content ==
			Still getting put into guest queue despite having deluxe edition with subscription already setup.	
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Its now saying cannot connect to NCsoft login services.....this after i got kicked from realm.....sigh
any fixes for this?	
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			FYI my wife and I appear to have been placed in the guest queue when we attempted to log in for the first time around 10:15 pm EST. Queue is over 2000 and estimated 15 hours :(.	
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Perseverance is paying off ... but the time I get to 30 minutes, I bet the servers restart again.	
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			So much for Head Start! HAHA!  12 hour queue.  Glad I purchased the game early.....	
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			and still...	
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I am still waiting for over 20 hours, and I have pre purchased the game.  Is this correct?  I want to play on Pergo, that's where all of my friends are playing, I don't want to start on a different server then have to do the same process all over again when it's "Convenient"  I bought the game thinking I would be able to do that, and if I can't, then there is really no point in me playing tbh...
 	
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			Yeah I'm not a guest account.  That's *cupcake*ing neato being queue'd as one though.	
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Will there be an increase in realm capacity?
It sucks that we pre-ordered this game anticipating the 3 days headstart but the q system is ridiculously long (include the restarts/bugs) and when the game goes live (after the 3 day headstart), doesn't that mean longer waiting times since the current server capacity can't handle the number of players who pre-ordered? 	
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Will there be an increase in realm capacity?
 
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			Btw, anyone having some any kind support response? 16 hours without any response.. fml	
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Perseverance is paying off ... but the time I get to 30 minutes, I bet the servers restart again.
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			Dear devs,adding new servers isn't the fix for this. love, Players	
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			Well I just waiting in queue for approximately an hour and a half only for the game to log me into a different server than what why character is actually on.... Now in the queue again in position 2356 for a wait time of 10 hours?!?!?!	
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			Still getting put in the guest queue.	
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https://twitter.com/WildStar/status/472936666572021760
 
They seem to disagree with the whole 'Server Increase, Not New Servers' stance.	
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			Wildstar HEAD-START: You get to the queue 3 days ahead of everyone at launch  :ph34r: ...... And maybe get to try the game at/after launch day.	
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			@sabeki, that happened to me too! now i'm waiting again.. :wacko:	
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			FYI- if you activate 2 step authentication with Google- and log back in it will still say the "guest" message but your place in queue drops DRAMATICALLY- I went from 1914- to 418 just activating that	
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			Still having no luck with that Client version not matching the game server. Almost 24 hours now, very little love. Not really feeling the whole "The Devs are listening" anymore.	
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https://twitter.com/WildStar/status/472936666572021760
 
They seem to disagree with the whole 'Server Increase, Not New Servers' stance.
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			A new official response to recognize the guest problem would be nice lol. it's been ages.	
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Wildstar HEAD-START: You get to the queue 3 days ahead of everyone at launch  :ph34r: ...... And maybe get to try the game at/after launch day.
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			according to a post earlier in this thread, every account is now flagged at the same priority level, so no one is really a guest(and I wouldn't imagine there are any actual guest accounts at this point anyway, why would guests be allowed in headstart?), everyone is in the same queue. 	
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			Yea im stuck in que as a guest too trying to get on storm talon....	
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Oh, and another thing to add.Seriously, take out that "try another server" message.  It's damn insulting.  I don't want to try another server.  I'd have to make all new characters on another server and play through the tutorial again.  If I wanted to do that I wouldn't be trying to log into my server where the characters I've already been playing as are!
 
I hate sounding like a spoiled brat here, but seriously?!  That stupid message just seems so condescending!	
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			Delete the new servers and expand the current Existing servers making more will not help any of us that have already chosen which realm to go to or get a character transfer incentive going so we can move our characters out to a less populated server but as of right now some of us are in queue for 12 hours of today alone if not longer. Rolling restart to just sit in queue is not exactly what i call a good time.	
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Wow....
 
Telling players to create a character on a new server is your answer?
 
I'm with other posters that is seriously insulting as a player and a customer.
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			Yeah I'm still showing guests that haven't pre-ordered wildstar..blah blah blah, I'm not a guest.  Fully purchased, so the hotfix still hasnt address this.  Oh and yeah 4-5 hour que times are lovely :(	
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Wow....
 
Telling players to create a character on a new server is your answer?
 
I'm with other posters that is seriously insulting as a player and a customer.	
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I have a crazy ideal.  Let folks play on any realm with a promise to allow one free transfer of all toons at a later date, once things are settled in.  I know that'd work well for me and my folks, and let us figure out this rough patch.  I know it's always bad P.R. to have to condense servers later.
 
And yes, asking folks to use a different server, especially those of us with friends and a plan, is no bueno.  All of the PvP servers were FULL anyways as of a moment ago.  	
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			Being seen as a guest and in a 2 hour queue with over 1k in front of me in queue for Caretaker realm.	
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Being seen as a guest and in a 2 hour queue with over 1k in front of me in queue for Caretaker realm.
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			Now think the ppl who buy full game, and dont have any kind to enter game.. "not have account" wtf!..	
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I knew Prego would be overflowing, so I chose Pago.
Enjoyed leveling up to 10, then went to help bring in the groceries and take out the trash... booted
 
Now I'm in a 4 hour queue.
 
If you tell me to move servers, fine, but give me the capability to move my current characters.
 
I spent the afternoon leveling, head start and all... kind of useless if I have to start from level 1 every time I want to play.	
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			Im really annoyed....im stuck in 3-5 hour queues on BOTH servers i made toons on. The only server not at high or full is the new one rowsdower and i dont wanna make new characters....please fix this.	
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			Deja Vu. Simcity, FFAR, etc. Grand opening estimates are waaaaay off. Never expected it to sell this much eh? Lack of faith in the game possibly lol. Anyhoo, 3 day advanced access is BS. Gimme a cookie or something. People pre-ordered after all ;)	
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Deja Vu. Simcity, FFAR, etc. Grand opening estimates are waaaaay off. Never expected it to sell this much eh? Lack of faith in the game possibly lol. Anyhoo, 3 day advanced access is BS. Gimme a cookie or something. People pre-ordered after all ;)
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			I still get the guest queue message. Trying to log into Pergo, because that's where my guild is. I've already made my toon. I'm already into the teens. But since the last restart, I haven't been able to get back in...	
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			Still in queue as a guest on Widow and haven't gotten my character back that you removed from my character list. I need that characters name else I can't play (yes I'm fully aware how crazy that sounds)	
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			everyone getting the guest queue is their fix for the guest queue issue. everyone is getting it so that everyone is on the same priority, apparently. there is a screen of a reddit post a few pages back of a carbine tagged user explaining it. 	
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Anyone else unable to connect to the patch server after the last hotfix? It's happening to both my husband and me (and I finally just got him talked into trying it out!) and I've tried all the fixes listed in the article the patch error brings up: 
 
https://support.wildstar-online.com/entries/48887978
 
Any other ideas? :(	
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What's worse is they should have some numbers telling them how many folks preordered!  There's no excuse for not having high enough capacity to let everyone play!
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everyone getting the guest queue is their fix for the guest queue issue. everyone is getting it so that everyone is on the same priority, apparently. there is a screen of a reddit post a few pages back of a carbine tagged user explaining it. 
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So over 20 hrs from launch and still can not even get passed the login
 	
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So over 20 hrs from launch and still can not even get passed the login
 
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So over 20 hrs from launch and still can not even get passed the login
 
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So over 20 hrs from launch and still can not even get passed the login
 
same here....
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So over 20 hrs from launch and still can not even get passed the login
 
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			Well I wish the hot fix that said it fixed the issue with people whom bought the game where being put in que as a guest account, Ive been in que for hours and am unable to play which defeats the purpose of a three day head start if you cant play.	
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I knew Prego would be overflowing, so I chose Pago.
Enjoyed leveling up to 10, then went to help bring in the groceries and take out the trash... booted
 
Now I'm in a 4 hour queue.
 
If you tell me to move servers, fine, but give me the capability to move my current characters.
 
I spent the afternoon leveling, head start and all... kind of useless if I have to start from level 1 every time I want to play.
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So over 20 hrs from launch and still can not even get passed the login
 
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Oh somebody out there please tell me I'm not the only one that thinks that's a stupid solution...
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			yep 20 hours ago, and no response fml	
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Well I wish the hot fix that said it fixed the issue with people whom bought the game where being put in que as a guest account, Ive been in que for hours and am unable to play which defeats the purpose of a three day head start if you cant play.
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Not even close on the Guest issue....
 
I'm waiting to get my three, er two day headstart......	
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...
 
Ugh, now I really do feel like a brat for railing about wait times.  You've all got my sympathies for what it's worth.
 
I'm still mad at the devs though.
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So over 20 hrs from launch and still can not even get passed the login
Same! 
 
Seems like they aint going to fix this anytime soon because they dont know how too! thats why they are just completely ignoring the whole topic.. 
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			Sorry but this is a bunch of Crap. There sure as hell wasn't mention of a 3+ hour wait que when you took my money months ago to "Pre-Buy" the game and lure me in with a bs 3 day headstart that is totally useless to me, if everytime I try to log in i have to wait hours upon hours.  I'd much rather just not waste my time on this game and get my money back if this is a sign of how things will be.....total bs	
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			true.. thats why im so pissed of! alot of players still only cant do LOGIN stuff.. and 20 hours without any information...	
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Well, it's not THAT stupid. The guest queue isn't any longer than a regular queue now that everyone is in the guest queue. everyone has the same fair, but uncomfortably long, queue now. before, when people were being erroneously tossed into the guest queue, some people had vastly longer queues than others for no good reason. 
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			I'm 254 in the queue...been waiting for 3 hours now. Knowing my luck, they'll reboot the servers right before I get it.  :huh:	
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So over 20 hrs from launch and still can not even get passed the login
Same! 
 
Seems like they aint going to fix this anytime soon because they dont know how too! thats why they are just completely ignoring the whole topic.. 
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Not even close on the Guest issue....
 
I'm waiting to get my three, er two day headstart......
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I lost a day because of this -.-	
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			I think we are just stuck waiting for launch, cause it seem like they avoiding this problem all together	
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Sorry but this is a bunch of Crap. There sure as hell wasn't mention of a 3+ hour wait que when you took my money months ago to "Pre-Buy" the game and lure me in with a bs 3 day headstart that is totally useless to me, if everytime I try to log in i have to wait hours upon hours.  I'd much rather just not waste my time on this game and get my money back if this is a sign of how things will be.....total bs
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			Alright, I was able to get a toon to level 7 today, but after multiple disconnects and login issues, I'm calling it a night,  Last disconnect left me with the "Cannot connect to NCSoft login services."  Oh, well.  Also, anyone else having issues with the forums loading properly?	
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			I cant understand how any support cant say something about the login problems, its riddiculous!!! 20hours and nathing? just information about " new server up" , "restarting server".. We need updates about Acess game issues!!!	
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And so their response is that, instead of fixing it, everyone has to suffer.
 
I could forgive shutting down the servers to fix things, you know?  At least that feels like they're putting in an effort.
 
Saying "Sorry, your server is full so you can't play as the characters you spent hours playing as already go make new ones" is ludicrous.  And I might not even be that mad about it if they didn't have that stupid invitation sitting up in the corner of the waiting screen to go try other servers.
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			It's a good thing I've got alcohol at home, otherwise I don't know how I'd cope.	
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Oh, I'm not saying it was a stellar idea, just that it wasn't a stupid one. putting everyone on a level playing field is at least fair. the sign at the top of the login screen remains an insult, to be sure.
 
but, just so I'm clear, everyone being a guest account isn't necessarily the same as making everyone suffer. It's not like they actually downgraded your account to lower than someone else's. It's making sure that everyone is experiencing the same queue. If everyone is a guest then no queue is getting preferential treatment. The guest account queue isn't any longer by nature. It's only longer when there is a higher priority account ahead of it, which there isn't right now(according to that reddit post, they certainly haven't said anything about it here that i've seen, or on their twitter). 
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To all the NA/EU no valid wildstar account peeps apparently carbine tweeted something about it they didn't put on this thread
 
https://twitter.com/WildStar/status/472884817366110208	
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			lol, my support tokes was sent about 17 hours ago, still nathing	
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I respect that view but it doesn't change one simple fact.
 
They know how many people preordered.
 
So the simple fact remains that this whole mess shouldn't be happening and we shouldn't even be having this conversation right now.  The whole thing leads me to questioning just how capable the guys running this show are.
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So over 20 hrs from launch and still can not even get passed the login
 
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			Audio issue - If you remove a headset, the audio dies. Only restarting the client will get the audio playing again. And the way the servers are.. im not restarting the client...	
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Still getting the 'Guest' error on some queues....
Plus several random crashes	
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definitely in agreement there. It is always amazing to me that after like 12 years of MMOs no one can properly anticipate their traffic on launch day. 
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And yet, as I said, I never had this issue with Guild Wars 2.
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Audio issue - If you remove a headset, the audio dies. Only restarting the client will get the audio playing again. And the way the servers are.. im not restarting the client...
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So does this mean it thinks I'm a guest?	
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So does this mean it thinks I'm a guest?
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https://forums.wildstar-online.com/forums/index.php?/topic/53266-new-client-version/
This thread's problem has not had a Carbine rep reply in it for over 12 hours and has not been posted on the list of issues affecting WS. Any response would be nice.	
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			I have wasted a day of my life just trying to get in after pay 80$ US for a permium account so i can have a name reservered that has not happened and i have been in a queue all day.  why the F#@! did i give you my extra money to get none of the perks that i paid for.  I should of just waited and maybe i could get in with out all of the Bull.  I was there when wow went live and yes there where problems but they would take down the server so they can fix a good chunk of the problems and then bring it back up.  Please just Fix the servers 	
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Users are reporting their Reserved names are not available.UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name.
SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
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			Launched the game and got in que. Went to check other servers and it didn't load. Reloaded the game and stuck on Retrieving Characters. Server: Caretaker.	
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			double post	
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			Still getting the NA to EU server switch error since last nights launch would be great if this issue was fixed.	
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It thinks everyone is a guest.  It's how the Dev's are "fixing" things.  Everybody gets queued as a guest until they figure out how to get the system working right.
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Audio issue - If you remove a headset, the audio dies. Only restarting the client will get the audio playing again. And the way the servers are.. im not restarting the client...
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			So yeah still getting the Guest account message and ridiculous 8+ hour  que time on Stormtalon. Haven't made it in game yet. Deluxe account bought and applied a couple of weeks ago....	
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			  Honestly, if this is the kind of "service" we can expect from this game, I hardly see the point in playing/paying. I just finished quitting Elder scrolls online for it being a poor game and having poor service. I am seriously considering trying to get a refund and canceling my subscription if this continues all "early release". Come on carbine, All this from a P2P game in 2014? This is what you expect from a "F2P" game. We pay a subscription fee expecting a superior gaming experience. 	
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			you should allow us to turn off bgm during the queue... i am NOT exiting queue to turn off the bgm and i want to play LOL. the bgm is just annoying. 	
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+1 on this. I also did not change my email address (and have not in about 5 years), and do not have my name reservation.
 
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Again I need to object to this. I have not, and do not intend to change my email.This is not solved. I am open to it being a lower priority as I can play on a different name for now than the one I wanted and waited all that time to reserve, I want everyone playing too rather than sitting here angry. but hope this does not mean you have written off the issue as solved. 
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Only issue I have is not being able to claim my boomboxes, I can get everything else, just not the boxes.  They are showing up in my account inventory, however, I get this error.
 
ui\AccountInventory\AccountInventory.lua:135: bad argument #1 to 'GetString' (number expected, got nil)
stack trace:
[C]: in function 'GetString'
ui\AccountInventory\AccountInventory.lua:135: in function <ui\AccountInventory\AccountInventory.lua:133>
 
when I try to claim them.	
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The most sad thing... is that i have NO ANY PROBLEMS listed above, BUT MY FRIEND HAS.  "NO VALID ACCOUNT". So he simply can't log in. We wanted to start playing together, so i cant  play the game without him. Absolute dissappointment. My weekend i waited for so long is absolutely spoiled. =(
 
Enough adding new servers. Please let play those people who cant even log in the client having "no valid account"!	
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Only issue I have is not being able to claim my boomboxes, I can get everything else, just not the boxes.  They are showing up in my account inventory, however, I get this error.
 
ui\AccountInventory\AccountInventory.lua:135: bad argument #1 to 'GetString' (number expected, got nil)
stack trace:
[C]: in function 'GetString'
ui\AccountInventory\AccountInventory.lua:135: in function <ui\AccountInventory\AccountInventory.lua:133>
 
when I try to claim them.
 
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			This may be the worst launch of an mmo I have ever seen. I am still being recognized as a guest. Adding more servers is, at best, a completely half-assed solution. I do not feel like the devs care enough or are working hard enough with all of these issues. All I see are lies about how problems are 'resolved' with hot fixes when they clearly are not. I wanted to believe in this game and the developers, but I have only been let down by both.	
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Again I need to object to this. 
 
I have not, and do not intend to change my email.
 
This is not solved. 
I am open to it being a lower priority as I can play on a different name for now than the one I wanted and waited all that time to reserve, I want everyone playing too rather than sitting here angry. 
 
but hope this does not mean you have written off the issue as solved. 
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https://forums.wildstar-online.com/forums/index.php?/topic/53266-new-client-version/
This thread's problem has not had a Carbine rep reply in it for over 12 hours and has not been posted on the list of issues affecting WS. Any response would be nice.
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  Honestly, if this is the kind of "service" we can expect from this game, I hardly see the point in playing/paying. I just finished quitting Elder scrolls online for it being a poor game and having poor service. I am seriously considering trying to get a refund and canceling my subscription if this continues all "early release". 
 
Come on carbine, All this from a P2P game in 2014? This is what you expect from a "F2P" game. We pay a subscription fee expecting a superior gaming experience. 
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This may be the worst launch of an mmo I have ever seen.
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I fixed this by repairing the game client using the little gear in the top right corner of the launcher. It only took about 8 minutes.
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Actually there was also SWTOR. They had something like this.
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Really most of F2P games had a few problems at the start. But not like this...
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I was in the first day of early access in SWTOR. the only problem I can remember from that was a long que on a couple of servers. Mine was fine, never had much of as issue. At the moment I can't even get into a que, which to me makes this far worse.
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			Why does it say I have 6 characters on a server I have never logged into yet? I was in beta and have purchased digital deluxe but haven't been able to get past que as I am flagged as guest so am wondering why it shows chc created already? 	
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			So the thing is, it may not be the WORST mmo launch in history. But considering how much history there is, and how many launches there have been, you'd think they'd have learned enough to over-estimate server loads so they don't run into crowding and login-queues like they have here. And that's not even getting into the other issues.	
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I fixed this by repairing the game client using the little gear in the top right corner of the launcher. It only took about 8 minutes.
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			i got my toon up and now 6 hours to get back on same server with 2000ish in queue that is unacceptable im not really wanting to begin from the start again	
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So the thing is, it may not be the WORST mmo launch in history. But considering how much history there is, and how many launches there have been, you'd think they'd have learned enough to over-estimate server loads so they don't run into crowding and login-queues like they have here. And that's not even getting into the other issues.
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			its funny how quickly people forget launches like d3, swotr, simcity or hell even WoW itself.	
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The population limit for each server is rediculous. You only release a few servers and the ones you do release cant accomidate for your people? What was the point in pre ordering if we cannot play with our friends? Posts that talk about a few charector migration are being deleted. So far this has been a waste of time and money for me.
 
 	
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			I just spent the last several hours in a queue only to get through it to find out that I was in the queue for Pergo, despite BOTH the last server I played on being Widow and having two characters on widow and only one on Pergo (FROM BETA, NOT EVEN HEADSTART). I haven't logged in to Pergo at all this entire day. If only the queue screen actually stated what server I am actually queued for I would be far less upset. It wouldn't be so bad if I hadn't spent the last few hours borderline defending these people and explaining their horribly misguided actions. I have no explanation for why the game would auto select a server I never even played on during this release and not even tell me what i'm in line for. . 	
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its funny how quickly people forget launches like d3, swotr, simcity or hell even WoW itself.
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My bf has the same issue. It says his reserved name is taken, yet he hasn't changed ANY of his information at all.
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I have submitted a ticket already, and am still waiting on hearing back from them.
 
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I'd suggest getting in touch with our Customer Service team to investigate the issue if any of the contact info hasn't changed. They are equipped to look into the matter more deeply than I over the forums.
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I have submitted a ticket already, and am still waiting on hearing back from them.
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The population limit for each server is rediculous. You only release a few servers and the ones you do release cant accomidate for your people? What was the point in pre ordering if we cannot play with our friends? Posts that talk about a few charector migration are being deleted. So far this has been a waste of time and money for me.
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Hang in there, they will be able to look into this for you.
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It's a better way to do it than stopping a large number of your players actually being able to play.
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			I would like to know about the rename thing too. Submitted a ticket about the name change as soon as they said that that was the only solution and that was about 8 hours ago. It's now been almost a day and my guild and friends are all ready for dungeons. Guess who isn't.	
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Went to walk the dog so it could do it's business and got the boot for inactivity.  Went to log back in and started the queue at ~300 with an estimated time of 16 minutes.  Good right?  Wrong, about 45 minutes later, it says ~240 and 12 hours estimated wait time...  Oh, and still queued as a guest... even though I bought the deluxe preorder on the day it became available from the wildstar site...
 
Edit:  Make that 236 @ 19 hours wait time after another 15 minutes... FML	
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Fix this *cupcake* invalid Gameaccount ASAP!
 
Its getting ridicoulus -.-	
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Raijinn or other status updater,
 
When able, would you provide an update on the guest account designation or guest queue issues, please? Hotfix didn't correct the issue as thought and people (myself included) are being affected by it.
 
Thanks,
JH	
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I've been taking a screenshot every 15 minutes since 8:30pm PST. I've gone up and down in the time slot for a certain realm that I got into immediately this morning because I wasn't a guest account. After the hotfix, my Deluxe became a guest account. So I was 2700 in queue with a 8 hour time wait. Now I'm down to 752 with a 1 hour and 59 minute wait that hasn't moved in 30 minutes.
 
 	
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Would love some update to the following issue.. 
 
"Some users are reporting they are being bounced between NA and EU, receiving a "No Valid Game Account" message."	
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Raijinn or other status updater,
 
When able, would you provide an update on the guest account designation or guest queue issues, please? Hotfix didn't correct the issue as thought and people (myself included) are being affected by it.
 
Thanks,
JH
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			So I have been in queues for widow (where all my friends are and @ lvl 20 already........) multiple times today  only to end the queue with blank screens  (4 times after waiting over 3 hours each). I queue again and it has been stuck at 637 people and 1h 24 min for over an hour, I assume at this point I have to re-queue.....this is ridiculous. I bought this game to play with my friends, not to sit on WoW all day and level up pets. FIX THIS NOW! A very dis-satisfied customer. Can someone post up where we go for refunds?	
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			i know, my question is pretty silly, but try to fix issue with bouncing between regions. I need to play on EU, but cant. Ty	
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{| class="blockquote"
Would love some update to the following issue.. 
 
"Some users are reporting they are being bounced between NA and EU, receiving a "No Valid Game Account" message."
----
			
The video game industry never ceases to amaze me.  It's one of the few industries that can sell a broken product and still wholeheartedly charge the same amount as a fully working product.  Why?  Because it will work... eventually.
 
 
Speaking of charging though, can anyone tell me why my "free month" starts today and ends on June 3rd?  Explain that one.  A four day month is the shortest month I've ever even heard of.  Either I'm missing something or they are looking at head starting our subscription too.  Only difference is, I bet the subscription charging portion works flawlessly for everyone...
 
 
Edit:  Oh, and 20 minutes later, I'm #203 and 16 hours 55 minutes estimated time left in queue...	
----
			Pay for 3-Day Headstart... 3-Day Wait in the Queue line.... lawl	
----
			
{| class="blockquote"
The team thought that the guest account issue was solved, however we bumped up the priority on this to get some additional eyes on it through the night. 
----
			
{| class="blockquote"
i know, my question is pretty silly, but try to fix issue with bouncing between regions. I need to play on EU, but cant. Ty
----
			Hey there, Raijinn,  any news on the issue dealing with "invalid account for EU/NA?"	
----
			
{| class="blockquote"
The video game industry never ceases to amaze me.  It's one of the few industries that can sell a broken product and still wholeheartedly charge the same amount as a fully working product.  Why?  Because it will work... eventually.
 
 
Speaking of charging though, can anyone tell me why my "free month" starts today and ends on June 3rd?  Explain that one.  A four day month is the shortest month I've ever even heard of.  Either I'm missing something or they are looking at head starting our subscription too.  Only difference is, I bet the subscription charging portion works flawlessly for everyone...
----
			
{| class="blockquote"
Thanks for the reply! We'll make it through this, I can see a light...or is that a cannon...oh well. :)
 
JH
----
			Been sitting in queue for Widow server for over 3 hours now. Finally got down to number 186 and 24 mins..... and that was 30 mins ago and it hasn't changed. So Im guessing that something has bugged and I need to reque for the third time today?	
----
			I'm tired of this, I can't create my character with my reserved name. I opened a ticket to change my email and still nothing, 6 hours and no answers so I can't play because I can't create my character with my name.	
----
			
{| class="blockquote"
Hey there, Raijinn,  any news on the issue dealing with "invalid account for EU/NA?"
----
			Let's be simply blunt. Is there anywhere we can go to get 15-minute updates on Twitter, or FB, or something, with a listing of all the issues, and how you're doing at it, without having to bother you with 2000 replies?	
----
			As of this moment, I'm still #752 in queue with 1 hour 32 minutes remaining...for the last two hours.	
----
			
{| class="blockquote"
The information is misleading. Go by the Playable Until portion on the Profile page. Mine currently shows a July 3rd date w/ no sub charge on my accounts and designating a 1-month sub.
----
			
{| class="blockquote"
 
Speaking of charging though, can anyone tell me why my "free month" starts today and ends on June 3rd?  Explain that one.  A four day month is the shortest month I've ever even heard of.  Either I'm missing something or they are looking at head starting our subscription too.  Only difference is, I bet the subscription charging portion works flawlessly for everyone...
----
			Aha! So I figured it out. When it freezes on the same one for a numerous amounts of time, click on 'change realm'. don't actually do it, just go to the next screen. Then click the 'back' button. It should click you straight into the Game. 	
----
			
{| class="blockquote"
I don't have any recent news on this BUT, CS is able to help resolve the issue. Please reach out to them ASAP since they can help get you moving in the right direction.
----
			
{| class="blockquote"
The team thought that the guest account issue was solved, however we bumped up the priority on this to get some additional eyes on it through the night. 
----
			
{| class="blockquote"
Aha! So I figured it out. When it freezes on the same one for a numerous amounts of time, click on 'change realm'. don't actually do it, just go to the next screen. Then click the 'back' button. It should click you straight into the Game. 
----
			
{| class="blockquote"
whats CS :3
----
			
{| class="blockquote"
Customer Service.  :)
----
			
{| class="blockquote"
if this means sending ticket, already did 12h ago and still no anwsers..
----
			
{| class="blockquote"
I appreciate the reply, and its actually refreshing to see a dev team communicating in real time with the players, but.....
 
we have been posting for like 6 hours now that this problem was not resolved.  Is there a better place for us to voice these issue or is it just information overload?
 
But again, the communication really is appreciated.  Most of us understand that launch is always hectic.
----
			
Hi Raijinn,
 
I'm still waiting to hear anything at all for those of us still affected by the Client version does not match the game server issue. Even just an acknowledgement that you are aware of this and are still working on it would be a huge help.
 
A friend of mine has already cancelled his sub over this, any info you could give would be helpful.	
----
			
{| class="blockquote"
if this means sending ticket, already did 12h ago and still no anwsers..
----
			
{| class="blockquote"
So I have been in queues for widow (where all my friends are and @ lvl 20 already........) multiple times today  only to end the queue with blank screens  (4 times after waiting over 3 hours each). I queue again and it has been stuck at 637 people and 1h 24 min for over an hour, I assume at this point I have to re-queue.....this is ridiculous. I bought this game to play with my friends, not to sit on WoW all day and level up pets. FIX THIS NOW! A very dis-satisfied customer. Can someone post up where we go for refunds?
----
			
{| class="blockquote"
Aha! So I figured it out. When it freezes on the same one for a numerous amounts of time, click on 'change realm'. don't actually do it, just go to the next screen. Then click the 'back' button. It should click you straight into the Game. 
----
			
{| class="blockquote"
I don't have any recent news on this BUT, CS is able to help resolve the issue. Please reach out to them ASAP since they can help get you moving in the right direction.
----
			dont know how to delete post lol	
----
			
{| class="blockquote"
Need an update please, We're passing 20% (14 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			Is there going to be any attempt to balance servers? Or max population number? I've been trying to play with friends who decided on Pergo a couple of days ago and now it's utterly full. Will it still be full/even worse on Tuesday? Will I always need to deal with a 7 hour queue time? Because if that's the case this prelaunch was worthless as I'll probably pick a lower pop server in a week or two just so I can log on when I want. I know you want full servers so we are interacting with each other, but this is a little much.Edit: Also still getting the guest error.	
----
			
{| class="blockquote"
i rly consider to get a refund bc this shit still not fixed...
----
			
Raijinn, what is wrong with latencies on Zhur and Ravenous servers?Why they are so much bigger than on Hazak? Servers are located outside of Eu?	
----
			
{| class="blockquote"
We're measuring the signal-to-noise ratio, waiting on hotfixes and rolling server restarts, that's what we're working through and why it might *SEEM* like we aren't actively listening, but we are. Sometimes, especially with these issues, you have to make changes, roll it out, monitor, then react and report. It takes time, which I know isn't ideal, but we'll make it right.
----
			At least give us a free change name and we can play while they changing our emails.	
----
			
{| class="blockquote"
I don't have any recent news on this BUT, CS is able to help resolve the issue. Please reach out to them ASAP since they can help get you moving in the right direction.
----
			
{| class="blockquote"
Totally understand, and sorry if that came off as a complaint, was just commenting.  The way you guys actually communicate with the players is the #1 reason I purchased the game in the first place =)
----
			
Thanks. I am just worried that my reserved name is gone forever for me, or that it won't be resolved before I can enjoy the head-start. :-(
 
{| class="blockquote"
Hang in there, they will be able to look into this for you.
----
			
Any ETA on the fix for getting the name we reserved?
 
Im inching to sling some spells but I need my name!
 
Iv had a ticked in que for about 14 hrs... :(
Poor customer support....
			
				
	Edited June 1, 2014 by Rex_Marksley	
----
			
{| class="blockquote"
At least give us a free change name and we can play while they changing our emails.
----
			
Input on what's happened since the hotfix:
 
-Got DCed halfway through the queue when servers came back up, got sent back to the end of the queue.
 
-Finally made it to the character screen 4 hours later...failed to enter the world after character selection, got sent back to the end of the queue.
 
-Entered queue again, was around 1200 in line. Wrote this post and checked again, new position was ~1750. How are people being placed ahead of other people still, especially on that large of a scale?
 
I really hope this all gets worked out by the end of Sunday :( The game is great and we all just want to play it! (Especially if we took time off from work for it :P)
 
 	
----
			
{| class="blockquote"
I don't have any recent news on this BUT, CS is able to help resolve the issue. Please reach out to them ASAP since they can help get you moving in the right direction.
----
			
{| class="blockquote"
Not a problem - just remember we want this to be smooth as silk because we want to play too!
----
			
The queue issue is still present, still says i have a guest account/friends of mine have guests account, when we all have collectors editions, is there a fix coming for this?
 
^ ABove is inregards to this,
 
UPDATE: HOTFIX DEPLOYED. This should address the issues in orange below. Please let us know if you still encounter these issues.
Players are treated as Guest and not placed into queues correctly	
----
			I notice there are still only two EU PVE English servers, I take it your not rolling back those servers to give a fair chance for server firsts to people like me who could not get online yesterday, so unless some new servers are due online I can't see there being a reason to sub.	
----
			
{| class="blockquote"
i "reached out" to them 14 hours ago about the issue and still haven't heard a thing ....patient is a virtue they say but 23 hours after launch, 21 hours after my friends got on the EU server, im stuck with a game account for the NA server, why was i as a european put on a NA server !? i purchased the game via your site store.
----
			
I'm tired
 
 
24 hours and I can't play.
 
Give us a FREE CHANGE NAME in the future and we can play while you or CS are solving this because I bought the game and I want to play.	
----
			
{| class="blockquote"
Oh yeah, #winning! up to 24 hours almost (about 30%) of my pre-order perk being unusable, not even able to sit in a queue. Best launch ever.
----
			
{| class="blockquote"
 Have you checked your laucher settings and selected EU region instead of US?
----
			
{| class="blockquote"
Have you checked your laucher settings and selected EU region instead of US?
----
			Friend is STILL bouncing between NA/EU! can't log in at all!	
----
			
Well, I logged into the game, it defaulted out, and booted me, then it autoran verify, but the PATCHER for the launcher has been taken offline. so I can't verify files, or download the game, or anything.
 
FAIL. 	
----
			
{| class="blockquote"
Much troll ._.
----
			
{| class="blockquote"
the game bounces from NA/EU over and over, it's a known issue on their end as has been repeatedly posted, and we have to make support tickets to get it resolved.
 
Some of us did that 20 hours ago or more, and were told to "just wait 3 hours". Now it turns out we have to create more tickets, so I'm doing that.
----
			So, do we need to created another ticket to get this issue with "valid account" solved?	
----
			Really sucks.... the valid account thing...	
----
			24 hours, still not able to even get past login. Such a nice feeling.	
----
			18 hour wait time on ticket so far... Getting the lovely bouncing between EU/NA bug... Starting to loose all hope :P	
----
			
{| class="blockquote"
 Hmm, my ticket took around 36 hours even before the headstart so i wonder how long it takes now. I'm guessing longer...
----
			I cant get my boom boxes. Just says inventory error , addon error bla bla 	
----
			bouncing between EU/NA...much fun	
----
			opened a ticket regarding the 'no valid account' bug and within 5 mins im logged in. Bit of an anti climax but at least im in, just thought id let you know there is a solution in place.	
----
			I can create a character and play, but I cant whisper anyone of my friends who are on the same server. Is this the EU/NA bug? They cant group me and I was only able to talk with them through the account whisper.	
----
			
{| class="blockquote"
opened a ticket regarding the 'no valid account' bug and within 5 mins im logged in. Bit of an anti climax but at least im in, just thought id let you know there is a solution in place.
----
			
{| class="blockquote"
its funny how quickly people forget launches like d3, swotr, simcity or hell even WoW itself.
----
			No valid account problem solved? i got in :D	
----
			Raijin, can u tell something about bouncing between regions? I need to change region from NA to EU. Thats bad to lose already 30% of my pre-order bonus. Will u give us something for this losings?	
----
			24 hours after and still No valid account really i paid 75 euros to get 3 days headstart now its only two they better think of a way to compensate the players who suffered like me.	
----
			
{| class="blockquote"
No valid account problem solved? i got in :D
----
			
{| class="blockquote"
No valid account problem solved? i got in :D
----
			
{| class="blockquote"
I'm tired
 
 
24 hours and I can't play.
 
Give us a FREE CHANGE NAME in the future and we can play while you or CS are solving this because I bought the game and I want to play.
----
			
{| class="blockquote"
 
Some users are reporting they are being bounced between NA and EU, receiving a "No Valid Game Account" message.Update: We're still investigating the issue with "No Valid Game Account".
Some users are still reporting this issue and we are investigating.
Players are reporting that they are getting an error stating the have "No Valid Game Account".Please reach out to our Customer Service department if you are having this issue - they can investigate and assist in resolving the matter.
----
			
{| class="blockquote"
Not resolved.
 
Did you do anything? create a ticket?
----
			Just say "yes we will give a free change name in the future" and I'll play right now. There are people at lv 25+ and with lv 40+ and I have no character.....	
----
			
{| class="blockquote"
DId they really read our problems? Got a useless copy & paste answer and have to wait again for someone who really wants to help me.
----
			
{| class="blockquote"
DId they really read our problems? Got a useless copy & paste answer and have to wait again for someone who really wants to help me.
----
			
{| class="blockquote"
i created ticket yesterday and this morning again, didnt do anythink special, just tryed to log in like before and it let me in
 
e: yeah, support can will fix this no valid acc problem, u all should make new tickets i think
----
			
-Still- being bounced back and forth between NA and EU. I went to bed hoping to finally play my game but no such luck.
 
If I had known I would not be able to play during headstart at all I wouldn't have pre ordered.	
----
			
After total madness yesterday, I decided to go to sleep early and I woke up 5am (UK). Realm list problem was solved and I was able to change realm to Hazak back again. No problem to log in, no queues. 
So with 23h lag, I am able to log in and play. No lag issues as yesterday either.	
----
			
Still having the client mismatch error.
 
This isn't just getting lost in the flood of other issues. People have been reporting it for a full day now. This is wilful ignorance.	
----
			
Still no valid game account in the datacenter. :(
Just bouncing between europe and NA.	
----
			
24 hours later
 
STILL INVALID ACCOUNT
 
Get your shizzles together as patience is wearing thin.	
----
			
{| class="blockquote"
Still no valid game account in the datacenter. :(
Just bouncing between europe and NA.
----
			Apparently you get boomboxes when you've played beta. Well I don't have any, neither does my boyfriend have them.. 	
----
			
Yes finally got passed the no vaild game account in datacenter issue. This is what CS replied with if anyone is interested.	 
Hello Mithik!
Thanks for your patience as we've worked to resolve this issue.
I was able to make an adjustment to the account for you to help you access the game again. You should be able to log in again using the account email address and password you set up at this time.
If you still cannot access the account, please let us know.
JeremiahWildStar Support Team	
----
			
{| class="blockquote"
 
Yes finally got passed the no vaild game account in datacenter issue. This is what CS replied with if anyone is interested. 
Hello Mithik!
Thanks for your patience as we've worked to resolve this issue.
I was able to make an adjustment to the account for you to help you access the game again. You should be able to log in again using the account email address and password you set up at this time.
If you still cannot access the account, please let us know.
Jeremiah
WildStar Support Team
 
----
			
I can log in now after making a ticket. (regarding no game account found, bouncing between NA and EU)
Make sure to make a ticket too to get your problem fixed! I got my issue fixed in literally 5 minutes.	
----
			
{| class="blockquote"
How long did u wait for the support to react?
----
			
Same bouncing issue for me.
 
Ticket submitted, hope for a response, even tried a full uninstall and redownload.
 
Starting to honestly regret this purchase now, could have spent the money on something far more constructive like an armful of heroin.	
----
			Well i can finally get of zhur ! I think im still being marked as a guest account that red text is showing up. 	
----
			Still can't get into the game. I've been getting the no valid game account message for about 11 hours now.	
----
			
if you have no valid game account, please contact support. 
oh wait, i did that, its even labelled as sent 10 friggin hours ago, yet the only response ive gotten is the automated we have received your ticket thing.
so, all these people you serviced the last 10 hours, they all have really serious, gamebreaking problems right? its not like im waiting without being able to play the game i *cupcake*ing paid for while you service people whining over not being able to open their packages of bloody vanity costumes is it?
 
at this point im having a hard time seeing why i stood up for you at launch, told people to calm down, even if i was being left out, i was sure you would handle it the best you could. either i was very wrong, or you really dropped the ball.	
----
			
{| class="blockquote"
Still having the client mismatch error.
 
This isn't just getting lost in the flood of other issues. People have been reporting it for a full day now. This is wilful ignorance.
----
			
{| class="blockquote"
if you have no valid game account, please contact support. 
oh wait, i did that, its even labelled as sent 10 friggin hours ago, yet the only response ive gotten is the automated we have received your ticket thing.
so, all these people you serviced the last 10 hours, they all have really serious, gamebreaking problems right? its not like im waiting without being able to play the game i *cupcake*ing paid for while you service people whining over not being able to open their packages of bloody vanity costumes is it?
 
at this point im having a hard time seeing why i stood up for you at launch, told people to calm down, even if i was being left out, i was sure you would handle it the best you could. either i was very wrong, or you really dropped the ball.
----
			
At least this lack of gaming has meant that I have been able to actually go outside and enjoy the weekend.
 
I even played with my cat a little till she tried to turn my hands into shredded stumps of flesh.
 
Perhaps today I will go for a little walk, maybe down by the river that runs next to my flats to count the discarded shopping trolleys.	
----
			I just want to change my mail to use my reserved name, 9 hours since I opened the ticket. Really	
----
			
{| class="blockquote"
From what I have seen in regards to support responses is everone getting the same macro response saying there is nothing they can do and you should wait about two hours as it takes about that long after registering for your account to become recongnized. Though as it has been seen people who have experienced this issue since the 27th still cannot access the game.
----
			
I've gone beyond the angry phase and have reached the worst and most dangerous stage of British rage.
 
Utterly sarcastic apathy.
 
I can feel my tongue starting to poke my cheek.	
----
			Hi, i have to report that even thou i am using the 2 step authenticator i didnt recive any of its benefits.	
----
			
Is anyone else stuck on the 'off world' loading screen?
 
I've clicked my character to log in but just sat at said loading screen...	
----
			
{| class="blockquote"
mine's registered on the 27'th as well.  seems like everyone who didnt get this issue resolved in the first attempt is. how hard is it to just do a database search for everyone registered on the 27'th and fix their accounts, instead of telling them to submit a ticket while there's a 24 hour wait for responses... ooooh, and there's 24 hour response times because they sent their eu customer service guys home at 4 yesterday, because they couldnt possibly be expecting to need them to help with all the issues, right.
----
			
12 hours since I sent my official ticket to them, and 24 hours now since this all began. We are paying customers wanting to play your game and were told that you were prepared for launch and that you would know what to expect.
 
Several options have been suggested by players to try to ease the load and they've been completely ignored.
 
Most of us don't want nothing fancy. We just want some of the bare basics of what was promised for purchase.
 
 
 
{| class="blockquote"
Is anyone else stuck on the 'off world' loading screen?
 
I've clicked my character to log in but just sat at said loading screen...
----
			
{| class="blockquote"
 
{| class="blockquote"
I'm tired
 
 
24 hours and I can't play.
 
Give us a FREE CHANGE NAME in the future and we can play while you or CS are solving this because I bought the game and I want to play.
----
			Still being treated as "Guest" account. Not fixed.	
----
			
Han
 
{| class="blockquote"
I contacted the support to change my email address back, although I knew this wouldn't help, because it seems not to be the problem (considering those who didn't change their email).
 
The answer I got was (to summarize it):
 
"Sorry, it's not possible to change your email back again. But there's another option to get your name: 14 days after release the name is released for everyone, so you can try to get it then."
 
(I can post the original answer but it's in german.)
 
 
Are you serious? This whole thing is not my fault. And everything you can do is nothing???
 
Thank you for nothing Carbine, really, thank you for nothing.
 
 
 
 
 
 
Anyone got an idea for a new name...? :rolleyes:
----
			
Still unable to claim my "pre-order" prizes...
 
giving me the same error http://i.imgur.com/V2M12mp.jpg
 
My boom boxes are expiring in about 5 minutes ...	
----
			
{| class="blockquote"
Most people who are crying haven't been around that long.....
----
			
{| class="blockquote"
I contacted the support to change my email address back, although I knew this wouldn't help, because it seems not to be the problem (considering those who didn't change their email).
 
The answer I got was (to summarize it):
 
"Sorry, it's not possible to change your email back again. But there's another option to get your name: 14 days after release the name is released for everyone, so you can try to get it then."
 
(I can post the original answer but it's in german.)
 
 
Are you serious? This whole thing is not my fault. And everything you can do is nothing???
 
Thank you for nothing Carbine, really, thank you for nothing.
 
 
 
 
 
 
Anyone got an idea for a new name...? :rolleyes:
----
			
{| class="blockquote"
It has nothing to do with that. There are people that also registered on the 26th and on the 28th that have the same problem.
----
			
{| class="blockquote"
I contacted the support to change my email address back, although I knew this wouldn't help, because it seems not to be the problem (considering those who didn't change their email).
 
The answer I got was (to summarize it):
 
"Sorry, it's not possible to change your email back again. But there's another option to get your name: 14 days after release the name is released for everyone, so you can try to get it then."
 
(I can post the original answer but it's in german.)
 
 
Are you serious? This whole thing is not my fault. And everything you can do is nothing???
 
Thank you for nothing Carbine, really, thank you for nothing.
 
 
 
 
 
 
----
			Have they done something to the server capacity? Eko (EU) is currently showing up at medium, but yesterday it was full.. I don't want to play on the server if during prime time if i manage to have to reboot I end up waiting in an hours queue or something, and their twitter only mentions either RP or non english servers for some reason as low populations	
----
			So...erh what did the Hotfix do exactly? Caus I still get that stupid queue >.>	
----
			
{| class="blockquote"
guess i missed something then. though it doesnt change much. the service is still plain just not good enough.
----
			
{| class="blockquote"
So you're saying after they went and told us 'Go to CS, they'll fix it for sure!' That CS then tells us 'We can't fix it, try something else that will make you wait half a month and isn't guaranteed to work.'
 
[...]
----
			
{| class="blockquote"
Anyone got an idea for a new name...? :rolleyes:
 
Really? WTF they can't change the mail again? wait 14 days to play with my name? are they serious? this is just frsutrating and annoying.
 
I want solutions, I want change name in the future to play now with some name and change it in the future with my reserved name.
----
			Still stuck as guest in que.	
----
			26 hours since launch and I still have the "no valid account" bug.	
----
			
I've done customer service work for years, managerial level. Putting my mind to better use now as a performance analyst.
 
When the number of complaints becomes too severe it's not unusual for placeholders to be sent out in an effort to stem the tide. Been there myself on a particularly bothersome contract which thankfully I escaped from. 
 
Actually sending out pro-forma resolutions as opposed to just responses never really works. What you end up with is everyone going away to try your proposed fix, which even the company knows isn't probably going to work. Then you end up with everyone then responding again, along with all the new ones you have received.
 
I can imagine right now the inbox for their support team is completely overflowing and they have no idea how to tackle such a huge volume. A better solution is to offer an automated response that details current expected response time levels along with some -suggested- fixes as opposed to being directed as the final article.
 
That would at least give people a better understanding of your current handling times and something to do while they wait.
 
In the era of social media complaints, you can't just copy-paste responses. If word gets out that you are acting in such a manner it just completely debases confidence in your complaints team and potentially the business as a whole.	
----
			24 hours later and I still haven't had a reply from CS - so I can't get started, I can't get my Reserved Name. All I got from CS is that they apparently closed an unresolved ticket which was open: Request #213727	
----
			
{| class="blockquote"
Players are treated as Guest and not placed into queues correctly
----
			
{| class="blockquote"
fixed that for you. Sup Skofan, we talked in Twitch chat yesterday about the same problems ^^
----
			
{| class="blockquote"
Yep, that's it.
----
			
Can confirm aswell as a owner of deluxe pre-order (since day 1) and setup a subscription that the following is still broken:
 
Fixed a bug where players who had purchased the game were being placed into the "guest" realm queue.
 
Logged in around 10.30cet got put in a 500+ que and seeing this Guest accounts that haven't purchased Wildstar have lower queue priority.
 
Would really love to know if that messade in red is just a heads up or if that means my account is flagged as a guest or is there anyway to check what account "flag" i got?	
----
			So my girlfriend buys the game and installs it just now and she is able to get into the game without a problem. No two hour wait time or anything, yet I am going on 12 and my account still isn't being recognized.	
----
			
{| class="blockquote"
yeah, thanks, im angry, i forget to spellcheck when im angry.
wassup, you got to play yet?
----
			this is getting stupid...i pre-ordered for nothing. Was looking forward to playing this week-end and i still havent been able to log in....first server list would not appear, then blank char screen, and now 5+ h in que because it thinks im a guest?	
----
			
{| class="blockquote"
Can confirm aswell as a owner of deluxe pre-order (since day 1) and setup a subscription that the following is still broken:
 
Fixed a bug where players who had purchased the game were being placed into the "guest" realm queue.
 
Logged in around 10.30cet got put in a 500+ que and seeing this Guest accounts that haven't purchased Wildstar have lower queue priority.
 
Would really love to know if that messade in red is just a heads up or if that means my account is flagged as a guest or is there anyway to check what account "flag" i got?
----
			
{| class="blockquote"
Hi, i have to report that even thou i am using the 2 step authenticator i didnt recive any of its benefits.
----
			
Not fixed!
 
Still get "Guest accounts..." message and crazy queue times!	
----
			Don't know if anyone has posted this yet since I really don't have time to read over 200 pages but my Bag of Awesomeness isn't working properly. I can get and equip it just fine but I can't put anything into it. I just get an inventory is full -error when I still have the 10 slots from that bag completely empty.	
----
			Very glad I paid for it through PayPal at least, that resolution centre and dispute option is looking quite tempting.	
----
			
People, calm down... :)
I understand the frustration, I had problems with guest queue before the hotfix but no problems now. So apparrently it did work for some people. And they are clearly working to solve all the problems. They are humans like us, believe it or not, they need to sleep and eat and all these stupid little things so please bear with it...
When you buy a device in electronics store and it doesn't work, you can't barge into the shop in the middle of the night and demand a repair, so try thinking about it the same way. Please. :)	
----
			omg still no valid account error :(	
----
			
UPDATE: HOTFIX DEPLOYED. This should address the issues in orange below. Please let us know if you still encounter these issues.Players are treated as Guest and not placed into queues correctly
 
Not fixed 
 
Thanks for leting me log out of Zhur tho :)	
----
			
{| class="blockquote"
Don't know if anyone has posted this yet since I really don't have time to read over 200 pages but my Bag of Awesomeness isn't working properly. I can get and equip it just fine but I can't put anything into it. I just get an inventory is full -error when I still have the 10 slots from that bag completely empty.
----
			
How long should I be waiting for a response from CS?
 
{| class="blockquote"
I have submitted a ticket already, and am still waiting on hearing back from them.
----
			
{| class="blockquote"
How long should I be waiting for a response from CS?
----
			
{| class="blockquote"
EU is ahead for the Olympics PingPong. An hour ago i send another ticket. Ignorance from Wildstar is rising and still no active reply on this issue except for the lucky people who got their ticket resolved by a staff member instead of being put in the trashbin with an automatic response.
 
This issue gets ignored completely, they have no fix for it unless it's manually or when we transfer to full launch.
----
			
{| class="blockquote"
People, calm down... :)
I understand the frustration, I had problems with guest queue before the hotfix but no problems now. So apparrently it did work for some people. And they are clearly working to solve all the problems. They are humans like us, believe it or not, they need to sleep and eat and all these stupid little things so please bear with it...
When you buy a device in electronics store and it doesn't work, you can't barge into the shop in the middle of the night and demand a repair, so try thinking about it the same way. Please. :)
----
			
{| class="blockquote"
People, calm down... :)
I understand the frustration, I had problems with guest queue before the hotfix but no problems now. So apparrently it did work for some people. And they are clearly working to solve all the problems. They are humans like us, believe it or not, they need to sleep and eat and all these stupid little things so please bear with it...
When you buy a device in electronics store and it doesn't work, you can't barge into the shop in the middle of the night and demand a repair, so try thinking about it the same way. Please. :)
----
			.	
----
			
{| class="blockquote"
People, calm down... :)
I understand the frustration, I had problems with guest queue before the hotfix but no problems now. So apparrently it did work for some people. And they are clearly working to solve all the problems. They are humans like us, believe it or not, they need to sleep and eat and all these stupid little things so please bear with it...
When you buy a device in electronics store and it doesn't work, you can't barge into the shop in the middle of the night and demand a repair, so try thinking about it the same way. Please. :)
----
			
So I am still stuck on the EU servers. I am not being bounced between the realms, I can play and create characters on the EU server with my NA account. Something that was supposedly fixed in open beta when the servers were split. I do not have an EU account and that was already verified a few times by you guys.
 
I understand your plate is full ATM and that you guys are running low on sleep but this is starting to really ruin the headstart for me. Sitting in my guild teamspeak (that I co-lead) and hearing people level up and are now level 25+ if not nearing 30 is hard. I (and anyone else in the same boat) is missing the integral fun of playing a new game with friends, leveling up together, running those dungeons and adventures together, gearing up, playing lowbie PvP. By the time I get in it feels like they will already be nearing 50 and I am going to have to either rush to 50 so I don't hold them back from starting to ranked PvP or raid or not have a spot on the raid team because I want to experience the game. This is not a fun choice nor is it fun losing the leveling experience with guildies who you've known for 3+ years and have been eagerly waiting for this game for a long time.
 
Please fix this. I and many others are sitting here rooting for you guys and love you for the work and dedication you guys have for your craft. I know that you can fix this and am waiting for an answer from your CS that started to talk to me last night and then told me "We'll send this up so they can begin research." and that was the last I heard from them.	
----
			
{| class="blockquote"
Need an update please, We're passing 35% (26 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			
{| class="blockquote"
People, calm down... :)
I understand the frustration, I had problems with guest queue before the hotfix but no problems now. So apparrently it did work for some people. And they are clearly working to solve all the problems. They are humans like us, believe it or not, they need to sleep and eat and all these stupid little things so please bear with it...
When you buy a device in electronics store and it doesn't work, you can't barge into the shop in the middle of the night and demand a repair, so try thinking about it the same way. Please. :)
----
			
{| class="blockquote"
 
UPDATE: HOTFIX DEPLOYED. This should address the issues in orange below. Please let us know if you still encounter these issues.Players are treated as Guest and not placed into queues correctly
 
Not fixed 
 
Thanks for leting me log out of Zhur tho :)
 
----
			
{| class="blockquote"
Day 2, same problem so we'll just have to spam the issue over and over again untill you can finally fix this. Getting pretty fed up with the fact you can't fix this and i'm getting the feeling its not even at the top of your list of problems to fix...
Can we finally get this working so we can FINALLY get to log into the game. We're not even able to complain about the other problems people are having simply because we can't even get that far...
----
			Unable to use my reserved name.  It tells me that it is already in use. :(	
----
			
This whole name reservation thing just sucks donkey balls. It was a pita the first time to reserve it, and now you flip us over _again_?Come on... -.-
 
I can just repeat what ElTorqiro said. Just give us a damn free name change. NO changing email back and forth, waiting 90 days, which in some cases CS can't even handle, NO "waiting two weeks" so i can start all over again. I paid for this, i expected headstart to be what its name suggests it is.
 
{| class="blockquote"
 
{| class="blockquote"
Users are reporting their Reserved names are not available.
UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name.
SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
---
 
This is NOT a solution.  First up, it's not even isolated to just those users who changed emails.  This thread alone is littered with MANY first-hand reports of people who have NEVER changed their email address and are still having this problem.  Second, even for those people who *did* change their email address recently, the reason they changed it doesn't suddenly disappear for 90 days just to satisfy your crappy system -- there will be plenty of folks who do not have that amount of time left on their previous email address (myself included) and would risk being completely locked out of their NCSoft account if you changed it back.  Third, plenty of people (myself included) have already started playing the game using a temporary name on the sensible assumption that Carbine would simply offer a single free name change to fix this problem once and for all.
 
Why don't you simply announce you will offer a single free name change to people affected by this problem, or heck just give one out free to EVERYONE as some kind of apology for this launch debacle.  It completely fixes the problem and requires virtually no effort on your behalf, and would be a decent PR exercise in the face of this nonsense.
----
			Still having guest status also.	
----
			
{| class="blockquote"
I'm passing 24 hours myself.
----
			
{| class="blockquote"
Welcome back, i missed your screens and i was too lazy to calculate myself. 1/3 gone down the drain because of basic account issues that could easily been avoided. But hey, streaming and drinking champagne is more important then answering and resolving our tickets so our account gets fixed.
----
			
{| class="blockquote"
2 different sets of people. Frost and Tony can't do anything to fix your issues and would probably make things worse. You don't want them near the programming stuff or account based stuff. That is not what they know how to do nor is it their job.
----
			
Looks like my first ticket is *gone*. My second ticket (from 6 hrs ago) is still there, for now.
 
{| class="blockquote"
How long should I be waiting for a response from CS?
----
			
My BF has the same isssue (Bounced between EU and NA) and he's very sad :c
Some people said that we had to wait 3-4h after he just registered, but 10h later, nothing! :x
 
Please find a fix to that problem in priority!
 
 	
----
			
{| class="blockquote"
My BF has the same isssue (Bounced between EU and NA) and he's very sad :c
Some people said that we had to wait 3-4h after he just registered, but 10h later, nothing! :x
 
Please find a fix to that problem in priority!
----
			
{| class="blockquote"
Seeing this is an administrative issue they can easily help with support staff to get this fixed. They could give acces to 30 people each every hour by doing this manually. If administrative support can do this in 5 minutes for forum members then why can't they?
----
			
{| class="blockquote"
So I am still stuck on the EU servers. I am not being bounced between the realms, I can play and create characters on the EU server with my NA account. Something that was supposedly fixed in open beta when the servers were split. I do not have an EU account and that was already verified a few times by you guys.
----
			
{| class="blockquote"
2 different sets of people. Frost and Tony can't do anything to fix your issues and would probably make things worse. You don't want them near the programming stuff or account based stuff. That is not what they know how to do nor is it their job.
----
			
What a boondoggle this launch has been.
 
It's currently 5:30am EDT and the authentication server has taken a dump and won't log you in.	
----
			
https://twitter.com/WildStar/status/473034517889183744
 
Tweet:
{| class="blockquote"
If you contacted Support RE the "No Valid Game Account" & were told the issue was fixed PLEASE update your ticket that it's still an issue.
----
			
Just in case anyone missed it, they're now investigating the issue with the Client Version does not match the game server issue.
 
There's a new important info page about it here:
 
https://forums.wildstar-online.com/forums/index.php?/topic/58137-client-version-doesnt-match-game-server-version-error/
 
Need all NZers with the problem to go there and give the info so we can get this resolved as soon as possible.	
----
			
{| class="blockquote"
Surely they have more people working on this then 2. If a big known company like Ncsoft can't employ enough people just to fix these issues so ALL their customers can enjoy their product then something is wrong here.
Even making people work overtime and paying them extra wouldn't be overreacting considering about how many people must have pre-ordered this to be able to play in advance and of how many beta's they've already had.
Its getting pretty silly comparing this to other MMO's that launched. At least you'd see some progress there.
----
			
{| class="blockquote"
They should do what it is they are paid and have experience and knowledge in doing.
----
			
{| class="blockquote"
 
Users are reporting their Reserved names are not available.UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name. SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
This is not a resolution for me or the other people who never changed there email. PLEASE address this as the issue it actually is and not use a work around to what you suspected to be a singular problem. 
 
----
			
{| class="blockquote"
You really think there are only 2 people working on these issues? There are teams of people working on this. CS, Ops, QA Server (don't know what they would call it, but backend server repair and upkeep) maybe even R&D (again, could be called something different for them, but the people who work on the engine and stuff),, might be lending a hand. The people who know how or have the knowledge of how to fix it are on the job and it is way more than 2 people. T
 
he Community Team (Tony) and Frost do not have that knowledge. Tony and Frost don't even do the same thing nor are they on the Ops team or CS team. They have nothing to do with, or say, or can help in fixing these issues. A CM can't do that. They are the mouth and visual face of a studio that gamers interact with. He will pass on that info, tell you updates, but he can't fix it. That is the Ops team and the CS team and the server support and the account teams jobs. Not the Community Team nor the Dev team.
----
			
{| class="blockquote"
Alright agreed, However telling me a companies like Carbine studios and Ncsoft are not able to employ enough *capable* people to fix some of these major issues that have been here since the start is kind of a joke.
They're not new companies here first time in releasing such major games, they have the experience they knew what happend to other MMO launches that had these issues and slacked off on getting their customers happy.
It didn't end well for those.. just look at what happend to SWTOR.
----
			
Official word from WildStar's Twitter concerning the "guest account" distinction.
 
https://twitter.com/WildStar/status/473035916656009216
 
The message displayed on the Login Queue screen is a disclaimer and does not indicate a "guest account" status. Being unable to chat (once you are able to actually reach the realm) in zone, advice and other global chats indicate a "guest account" designation.
 
Thanks,
JH	
----
			
Lots of people getting this error when trying to get a boombox today (after the hotfix):
 
 
ui\AccountInventory\AccountInventory.lua:135: bad argument #1 to 'GetString' (number expected, got nil)
stack trace:
[C]: in function 'GetString'
ui\AccountInventory\AccountInventory.lua:135: in function <ui\AccountInventory\AccountInventory.lua:133>	
----
			
{| class="blockquote"
You are under the impression that a monkey and 2 people are trying to fix this, There are teams. Teams = many people.  
 
And in coding, if there are too many people trying to fix something, it will just break more. More people are not always better. They have plenty of capable people, but some things are not easy to fix and take time. Lots of time, to the annoyance and inconvenience of us, but there is nothing they can do about it. You are talking about complex code, a whole game and trying to hunt down 1 bug that is causing an issue and then trying to find a fix that will not only fix the issue, but not cause 3 more (which is often the case with hotfixes). Finding the bug in it of itself is time consuming, but nowhere near trying to find a fix that doesn't break everything else.
----
			27 hours and I can't play, I have no character, I can't use my reserved name, long queue, bugs to login, etc....	
----
			
{| class="blockquote"
Need an update please, We're passing 35% (26 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			
ok plz fix this guest problem im paying for it and now im on guest
 
omg 5 hours to get inside	
----
			
{| class="blockquote"
Our issue isn't even game related but, its the fact our accounts are being ping ponged between NA and EU this has something to do with the account settings on their server. And its been ages since we've gotten another FIRM reply about this saying they're making progress or they're still stuck... If they have *teams* as you call them, then surely they would have somone working on this issue around the clock and this somone would at least be able to give updates through to the CM's to keep us updated. HOWEVER this is not the case, considering a lot of issues are getting the usual *we're making progress/we have applied a hotfix* and our main issue is still the same reply ever since it started.
 
I understand how coding works, and that it takes time and that to many people can cause more confusion then needed, but there must be more then one person there with the knowledge on how servers and account related data on servers work, they can consult to eachother and then let the Customer know how the product is getting along. This is all being handled so sloppy it feels like a first time company starting off and prioritizing solving issues over relaying results to the customer.
----
			...still get RED BAR saying I am a guest....oh the joy	
----
			
{| class="blockquote"
ok plz fix this guest problem im paying for it and now im on guest
 
omg 5 hours to get inside
----
			
{| class="blockquote"
 
 
UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name.
SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
----
			
****** Reserved Name information ******
 
 
This isn't going to make people happy, neither am I. I haven't had a reply myself from Customer Service regarding my Name Reservation (24 hours going). But I have been told by an employee that CS have 'advised players to wait for the 14 days reservation period to expire and then try and claim the desired name'. This leaves us with NO guarantee that we'll actually manage to claim our names and we can't create our main characters as 'they absolutely understand that will not be a preferred solution and no doubt cause a lot of upset and frustration but there is no other option currently available'.
 
So for some reason they can't help us with our emails even though the front page of this post is essentially promising that solution. They should either be able to sort out the email mess, be able to unlock our names right now, create the characters for us or guarantee us a name change and that we'll get our names at the end of this ridiculous 14 day reservation period solution. Either way I honestly don't see why you can't sort it out somehow!
 
I am upset and frustrated. Yes its 'just' a name but I reserved it for a reason and now I'm being told that the promised solution from CS isn't going to happen and that I'm not guaranteed my reserved name since anyone could take it after the reservation period.
 
Carbine, Devs... we love you guys but this is NOT a solution. This is actually a huge let down for us, we really expected you guys to come through and fix the issue.
 
I apologise if this comes across in a bad way, but I'm not accepting this as a fan and customer.	
----
			
{| class="blockquote"
You seem to have missed the stream where Cougar was talking about pulling in cots so people from the Ops team can rest from their 30 hour shifts of working, or that they are working around the clock rotating people out for an our of sleep and then continue working.
 
They do have teams. Cougar is not the only person working on this, he is the head of a team. Hence the title he has. We interact with maybe 5-10% of the people who work at Carbine and the rest are anonymous people who do the hard work. Cougar is the lead, the head of that team. If you think there are only 2 people working on this then you are sorely mistaken. 
----
			
{| class="blockquote"
...still get RED BAR saying I am a guest....oh the joy
----
			What is the server capacity? 	
----
			
{| class="blockquote"
grand and java
 
See this twitter post from WildStar concerning the red message.
 
https://twitter.com/WildStar/status/473035916656009216
----
			
UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name.
SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
This is not a soultion because CS say that they can't change the email for the old one because I changed it before headstart and I have 90 days of colldown.....
So they say, wait 14 days to get the name, really? this is just like a bad and I have to pay monthly with that CS...?	
----
			
{| class="blockquote"
 
UPDATE: We believe this to be affecting users who have changed their email since Name Reservation, unfortunately due to the system it is not possible to award the new email with the reserved name.
SOLUTION: If you contact customer service they can assist in changing your email address on the account - if you do this, you'll need to wait 90 days before you can change it back to your new email address, however.
This is not a soultion because CS say that they can't change the email for the old one because I changed it before headstart and I have 90 days of colldown.....
So they say, wait 14 days to get the name, really? this is just like a bad and I have to pay monthly with that CS
 
{| class="blockquote"
****** Reserved Name information ******
 
 
This isn't going to make people happy, neither am I. I haven't had a reply myself from Customer Service regarding my Name Reservation (24 hours going). But I have been told by an employee that CS have 'advised players to wait for the 14 days reservation period to expire and then try and claim the desired name'. This leaves us with NO guarantee that we'll actually manage to claim our names and we can't create our main characters as 'they absolutely understand that will not be a preferred solution and no doubt cause a lot of upset and frustration but there is no other option currently available'.
 
So for some reason they can't help us with our emails even though the front page of this post is essentially promising that solution. They should either be able to sort out the email mess, be able to unlock our names right now, create the characters for us or guarantee us a name change and that we'll get our names at the end of this ridiculous 14 day reservation period solution. Either way I honestly don't see why you can't sort it out somehow!
 
I am upset and frustrated. Yes its 'just' a name but I reserved it for a reason and now I'm being told that the promised solution from CS isn't going to happen and that I'm not guaranteed my reserved name since anyone could take it after the reservation period.
 
Carbine, Devs... we love you guys but this is NOT a solution. This is actually a huge let down for us, we really expected you guys to come through and fix the issue.
 
I apologise if this comes across in a bad way, but I'm not accepting this as a fan and customer.
----
			
Day #2... are you effing kidding me?!
 
Edit: Can you at least make it so it doesnt use any hardware resources so I can play a competitor's game while in queue?	
----
			
{| class="blockquote"
Need an update please, We're passing 35% (26 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			Any chance of expanding hazak capacity? i mean its getting 2000-4000player queues and upto an 8hour wait, but most of the players have there mains on it due to being the only EN PvP server at launch.... but yeh people dont want to reroll and play catchup again on another server....	
----
			
Two things they could do that would eliminate a bunch of bs that's going on so that they could focus elsewhere:
 
Promise and make good on that promise to give a free transfer to a character from one server to another due to the overload and queue times on some servers.
 
 
Promise and make good on that promise to give a future free name change or scrap this reservation fiasco thing completely right here and now.
 
 
So far not one single tweet or CS or Mod or Dev or any official whatsoever is willing to discuss this. We need to discuss this.	
----
			I paid $80 for an deluxe working game...I have not received this so just like if I buy an defective product from an store I am returning it and asking for my money back... suggest other people consider this as well. Poor implementation that has happened so far with this game is a good indicator of how things are going to go in the future imo...if you stick with this game and get boned in a month it kind of is your fault at that point... good luck to all who are sticking with it, I gots better things to do	
----
			
{| class="blockquote"
 
UPDATE: HOTFIX DEPLOYED. This should address the issues in orange below. Please let us know if you still encounter these issues.Players are treated as Guest and not placed into queues correctly
 
Not fixed 
 
Thanks for leting me log out of Zhur tho :)
 
 
So i spoke too soon.
 
I menaged to change realm from Zhur to Hazak where all my friends were. Waited 3 hours because im aparently guest. Designed character on hazak, clicked create. Game just waiting and spinning that circle. after 10 minutes altf4.
Relog.
 
Welkome to Zhur.
 
You may never leave.
 
For the purpose of test i tried changing to other low pop server. Changed. Loged out. Loged back in. Welcome to Zhur.
 
Can you please just restart this server this is geting ridiculous.
 
Thanks
 
*Unsatisfied customer
 
 
----
			
{| class="blockquote"
I paid $80 for an deluxe working game...I have not received this so just like if I buy an defective product from an store I am returning it and asking for my money back... suggest other people consider this as well. Poor implementation that has happened so far with this game is a good indicator of how things are going to go in the future imo...if you stick with this game and get boned in a month it kind of is your fault at that point... good luck to all who are sticking with it, I gots better things to do
----
			
"Players are treated as Guest and not placed into queues correctly"
 
The fix for this did not work for me. I'm getting 2k+ queues, while others are getting sub 1k queues (while logging in at the same time).	
----
			Any1 else is experincing terrible lag and constant forced disconnection? Is there actually a way to check your current ping somewhere in the Interface or a / command?	
----
			
{| class="blockquote"
"Players are treated as Guest and not placed into queues correctly"
 
The fix for this did not work for me. I'm getting 2k+ queues, while others are getting sub 1k queues (while logging in at the same time).
----
			Are you guys with the name reserve problems have the same name for your beta characters?Was thinking maybe the problem is that it's still registering our beta characters as still active somehow and won't let us redeem the same name twice.	
----
			
9 Minutes until I can't open my Boom-Boxes anymore and still I can't take them in my Inventory... So are you going to give them back to us or...?
 
ui\AccountInventory\AccountInventory.lua:135: bad argument #1 to 'GetString' (number expected, got nil)
stack trace:
[C]: in function 'GetString'
ui\AccountInventory\AccountInventory.lua:135: in function <ui\AccountInventory\AccountInventory.lua:133>
 
I hope you can fix it :/	
----
			
{| class="blockquote"
Are you guys with the name reserve problems have the same name for your beta characters?
 
Was thinking maybe the problem is that it's still registering our beta characters as still active somehow and won't let us redeem the same name twice.
----
			I suppose I'm simply not playing todayyesterday it took me 8 hours to get in, waiting trough a 3000 person que, today it's going to be longer, because I know of my guildies that left their character afk for hours and didn't get logged out. 	
----
			I'm wondering why don't they just shut this fkn mess up, fix it and then let us know when servers are back online and we actually can play this. Why let us play this buggy crap in agony and frustration  :angry:	
----
			
{| class="blockquote"
Need an update please, We're passing 35% (26 hours) of my pre-order purchase perk.
 
 +  = Unhappy camper.
----
			
{| class="blockquote"
Sorry sweetheart, some of us have been waiting since the 27th and 28th too. It's not a small issue it seems.
----
			asked for refund 22 hours ago... they responded that they would honour the request so at least they are willing to not force people to stick around who no longer want to be here after this fiasco... still have not heard response yet so hopefully some time this week.....	
----
			No valid account game account is not solved, they tell to contact support and almost 11 hours still no response from them, very very bad impression that you guys give to us, im considering get a refund, what a mess is this head start.	
----
			
{| class="blockquote"
Yes, same name from beta and the first time I logged on headstart my toon was still registered in the server but not present when I entered the server.
 
Many people have told Carbine that this can be one of the problems regarding the names but they just treat us like we have all changed our emails...
----
			
{| class="blockquote"
Dev's can you give us an update on this?
----
			how long do people have to ask for an refund? at some point they are not going to offer refunds any more...that's why I asked for one as soon as I saw the writing on the wall of how this launch was going.. been at a lot of mmo launches and this one is rough imo	
----
			
{| class="blockquote"
 
9 Minutes until I can't open my Boom-Boxes anymore and still I can't take them in my Inventory... So are you going to give them back to us or...?
 
ui\AccountInventory\AccountInventory.lua:135: bad argument #1 to 'GetString' (number expected, got nil)
stack trace:
[C]: in function 'GetString'
ui\AccountInventory\AccountInventory.lua:135: in function <ui\AccountInventory\AccountInventory.lua:133>
 
I hope you can fix it :/
 
----
			
Funny story:
 
i logged in on zhur today, switched over to Hazak (where my char and my guildmates are).
got in a queue of 500, waited around 2 hours to get to character selection screen.
got in character selection, hit "Enter Game"
and BOOM, game crashes to desktop with NO message.
 
started the game launcher right again, logged in.
bam, back on zhur (wtf?) - switched over to hazak and.... guess what queue position 2500, 8 hours estimated wait time.
 
are you *cupcake*ing kidding me?!	
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its almost like their name reservation system was designed to ensure that whatever name you picked was the name you would have no chance of getting lol..
I have same problem all my names were taken when I tried to reserve and the one I finally got is now not to available to me even know I reserved it?
name reservation and head launch were the only reason I pre-ordered and so far I am not doing either.....	
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			Hazak needs a larger server cap. to be getting queued at 2000+ players isnt going down well	
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its almost like their name reservation system was designed to ensure that whatever name you picked was the name you would have no chance of getting lol..
I have same problem all my names were taken when I tried to reserve and the one I finally got is now not to available to me even know I reserved it?
name reservation and head launch were the only reason I pre-ordered and so far I am not doing either.....
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			My issues so far:Major fps problems after hotfix.Last night i was able to play with 30+ fps on medium,now i play with 30fps approx and every 1-3mins i get MAJOR fps drops and it lasts from 30s -3min	
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			well I am done wasting my time...many other good games to play, just waiting for Carbine to complete my refund that they said they would honour.... lets hope they can get that right at least... good luck to you all, hope for those who are sticking around that you get to play at some point.	
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Hazak needs a larger server cap. to be getting queued at 2000+ players isnt going down well
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			I am still getting "cannot connect to ncsoft login services" message when i am trying to login. Is this cuase of trafic?	
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LATEST FROM TWITTER RE THE LOGIN BUG:
 
@WildStar [...]Because CS are now manually fixing accounts.[...]
 
Jesus.  We'll, at least its good to know theyre trying to fix it, but manually?  Could be here until next week.	
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			I am honestly with the "submit a ticket" page opened here and I am really and seriously thinking about asking a refund. This will be the first time I do this about a game ever since I started playing MMORPG. The name reservation day, the headstart reserved name problem, the way that Carbine is dealing with this is just... I don't know what else to say, I really don't...	
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