149030-characters-gone

== Content ==
			So i played this game from launch, bought the box and deluxe edition etc. i quit for awhile and now its F2p, i wanna play again.. yet all my characters are gone.. i dont have the founder or whatever you call it status for buying the game at launch. has this happen to anyone else?	
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Make sure, firstly, that you are logged into the correct region and server. In case you were wondering, at the present there are four servers, two for the NA region and two for the EU region.
 
Unless I'm mistaken, NA PVE/PVP server is Entity/Warhound and EU is Jabbit/Luminai.
			
				
	Edited January 17, 2016 by TheChuaBrigade	
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To add to TheChuaBrigade,
 
After the servers got merged into a smaller number of mega-servers any characters that were still on the Arkships (i.e. everything below level 3) and hadn't been used for 30 days (I think?) were deleted to conserve server capacity or something along those lines.
At any rate, any characters you might have had on the Arkships are probably gone.
			
				
	Edited January 17, 2016 by Thiefje	
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			Also, make sure you're logging in with the right email address. I remember complaints like this from when F2P first came out that turned out to be due to people logging in with a different email address than the one they originally used.	
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			If he really buy the box edition and played the game pre-f2p, I am positive that he is not using his original account. Characters might be gone for the reasons stated above but cosmic bonuses should be there no matter what.	
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			My characters are still around at least the ones I didn't delete before F2P, problem is my heatwave blasters from advanture is now missing. Can't see why it needs to be removed.	
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			Stat revamp hit some of the equipment, mainly weapons. You should have a compensation crafting voucher in your mailbox which you can turn in for a new weapon for your level.	
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