143492-note-to-self-cant-change-witch-doctor-costume-bone-color

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So, in my first foray into the cash shop I came out with only 2 good items (IMO), the Electron Microscope Dye and the Fringer Weapon Set. 
 
The third item I had an eye on was the Witch Doctor costume set, because who wouldn't love nuclear green bones, right?
 
I was dead wrong. After buying and importing to the holo-wardrobe I came to find out that you >cannot< customize the color of the bones. Awesome! Cool! You can change everything BUT the color of the bones.
 
So my first instinct is to go back into the store and see if I can refund, if not I'd file a ticket for one because, honestly, I'm highly miffed about this whole thing. I just dropped $20 on a game, got something I thought would be cool, aaaaaaaand.... found out that I'd have been better off funneling my money into an ENTIRE game elsewhere, such as Steam, because of the vast amounts of disappointment to be had. Why vast amounts of disappointment? Because at the bottom there's a tiny disclaimer stating "All purchases are final and no refunds or exchanges are to be made."
 
​Wonderful job, Carbine/NC, maybe I'll go somewhere else to continue to fork over cash for entertainment. #Golfclap
 
 
Edit: Having an "all sales are final" sign on cosmetics is essentially the same as not allowing you to try on clothes at a clothing store before purchasing them. Sure, you can look at the dummy wearing the jeans, but you can't try them on to see if they fit or are comfortable/match your style. The same applies here, we really should have a refund for cosmetics (costumes, dyes, housing, mounts, etc.), even if it's only a 24 hour window from purchase and if the amount of refunds are limited. Additionally, as Lethrface stated, there should be an ability to see which sections can be dyed whilst viewing the costume in the store. A simple button that makes each dyeable section flash in a specific color would help (like the sections would go from black to green/red/blue).
			
				
	Edited October 16, 2015 by Neo_Bahamut_19	
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			That stinks.	
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			I'm not super happy when there's a part on gear that can't be dyed, that's for sure. >_< Kinda lame that they chose the bones to be like that.	
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			They really need to make the dye system more flexible and allow more than 3 color channels. (Since there's a lot of armors out there that lose detail when they get died due to the color channels overlapping more than one color on the default texture)	
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			Just as an aside, Steam is not a game.  Unless you count the whole greenlight/early-access thing as gambling......  	
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Just as an aside, Steam is not a game. Unless you count the whole greenlight/early-access thing as gambling...... 
 
 
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Just as an aside, Steam is not a game.  Unless you count the whole greenlight/early-access thing as gambling...... 
 
 
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Not to detract from the fact that you didn't get what you wanted out of it...
 
I, personally, wouldn't hinge whether or not I bought a costume on whether I could dye it.  If my enjoyment of a costume hinged on being able to change the color of one specific part I'd be better off not buying it...or just saving up omnibits so that I'm not out real money on it.
 
It sucks that you feel like you wasted your money but...you really don't have anyone but yourself to blame, I think?
 
I'm not trying to start anything, here, I just kind of feel like this whole thing could've been avoided if you bought it based on the costume itself rather than assumptions about what you can do with it.	
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It seems like you got.....boned.....
 
Puns aside, I hate that as well.  you get an item only to find out that the part that stands out the most is the part that is not dyeable.   Been there and done that myself so I feel your pain.
 
I was looking at that outlaw one (or w/e that purple one is) myself.  But good to know the bones on the witch doctor set are not dyeable.
 
Interestingly enough, the bones on the SS GA shoulders are not dyeable as well, so there's that.	
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			As usual, I find the "take my money elsewhere" thing a little silly but I can see where I would be frustrated.  I have yet to buy anything simply because I want to know more about my outfit than what they give me.  From a visual standpoint, I'd like to zoom in and know what options are available for each piece.Maybe expanding the preview window to include features with zoom and maybe some color swatch previews to show us what we can dye?	
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As usual, I find the "take my money elsewhere" thing a little silly but I can see where I would be frustrated.  I have yet to buy anything simply because I want to know more about my outfit than what they give me.  From a visual standpoint, I'd like to zoom in and know what options are available for each piece.
 
Maybe expanding the preview window to include features with zoom and maybe some color swatch previews to show us what we can dye?
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It also wouldn't be too far out of line to ask for a 24h refund period on cosmetic packages (dyes, housing, costumes, mounts), just in case you get something and are disappointed with it.
 
It is your cash that's being spent after all. Imagine if "all sales are final" applied to a place like JCPenny or Sears and you picked up a pair of jeans but couldn't try them on there only to find out that they don't fit when you get home or that they're extremely uncomfortable.	
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And that's one of the reasons I haven't, and won't, be buying anything from the store.
 
There are only a couple of costumes that don't look hideous but they have parts that can't be dyed and the mounts are one character only.
 
Usually when I play a free to play game there are quite a few cosmetics I like in the store. I have a massive collection of adaptive gear on SWTOR, fitted 2 dimensions and got a ton of costumes and mounts on Rift etc etc....
 
I've never felt so indifferent towards a games cash shop before.
 
I'm not going to complain, it's stopping my wife from beating me for throwing money at pixels i'm just surprised. I thought there would be more to it. Even the housing stuff is lackluster.	
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			Ok ok, so all joking aside....Why didn't you do a little research on these before buying them?  While I think it's a dick move to not have ANY refunds, there is at least a little bit of responsibility on the consumer's part to be aware of all the conditions of a purchase.   Before anyone goes ape on me, I'm not saying that the OP is in the wrong. Clearly there SHOULD be some kind of refund policy. I'm just saying that sometimes you might want to do a little bit of searching for fine print before swiping the CC.  In the end, it really IS only $20.  It could have been a much larger purchase that burned you.   	
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Ok ok, so all joking aside....Why didn't you do a little research on these before buying them?  While I think it's a dick move to not have ANY refunds, there is at least a little bit of responsibility on the consumer's part to be aware of all the conditions of a purchase.   
 
Before anyone goes ape on me, I'm not saying that the OP is in the wrong. Clearly there SHOULD be some kind of refund policy. I'm just saying that sometimes you might want to do a little bit of searching for fine print before swiping the CC.  
 
In the end, it really IS only $20.  It could have been a much larger purchase that burned you.   
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I am not sure the "research" he needed even *exists* ... and honestly, such a thing shouldn't be required.
 
Now, what *would* be nice is if the Cash Shop styles had previews of not only the "stock" color scheme, but a shot or two of the dye channels.
 
*sigh*
 
Even better would be if the WildStar community pages like Jabbithole and the Wiki had a larger presence and level of contribution. I just hate looking at other games and seeing the wealth of player-created-and-maintained pages.	
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I'm not super happy when there's a part on gear that can't be dyed, that's for sure. >_< Kinda lame that they chose the bones to be like that.
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			I was actually talking about more about researching the refund policy, not the attributes of the item being purchased.  As to the issue of dyes and comparing it to GW2:  I completely agree that GW2s system of account-wide....EVERYTHING....is a superior system. However, take into consideration that the GW2 team is much larger than the Carbine team. It may have been a case that they needed to get some store items available for F2P and only had limited time to do it.  And that's why something like the bones not being dye-able slipped through.     Please understand that I'm agreeing with you, for the most part.  But I'm a very strong believer in consumer responsibility, ESPECIALLY when it comes to F2P cash shops. If nothing else, this thread points out a very needed bit of awareness, and I'm glad you made it instead of just ranting and swearing...or worse, just doing a silent chargeback on your CC.   
			
				
	Edited October 16, 2015 by Elite Seraph	
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I'm leaving it up to Carbine to prove themselves and right their issues.
 
As for them being a smaller staff, sure, that's an excuse when the game is in development... But post-release, I'm sure they have the manpower to put together something more expansive unless they've been utterly gutted. I understand the idea of consumer responsibility, and I typically tend to exercise that by only buying things that I want from good people. I made that assumption here, that Carbine were good people, and I was let down. Despite filing a ticket I have, as of yet, not received a single reply.
 
But, hey, at least this isn't Overkill/Payday 2 microtransactions level of scummy.....	
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			So, in the end, the costume was revoked and I was refunded the 790 from the costume. I appreciate that move by Carbine staff. I just wish that there was an automated tool in game that would have a 24 hour limit, that would be amazing. At least for cosmetics.	
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			It would not be hard for Carbine to make a short YouTube video of each new cosmetic added to the shop. You know, a couple turns of it on different models, some random dye jobs to show what's possible. Doesn't need anything fancy. Doesn't need a voice over. Just like a 30 sec preview vid. 	
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It would not be hard for Carbine to make a short YouTube video of each new cosmetic added to the shop. You know, a couple turns of it on different models, some random dye jobs to show what's possible. Doesn't need anything fancy. Doesn't need a voice over. Just like a 30 sec preview vid. 
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