149932-server-merge-and-people-who-bought-a-paid-transfer-within-the-last-week

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Hello,
 
Me and my friend recently purchased paid transfers as we were coming back to the game and did not want to be stuck on the dead pvp server. I have contacted support and they were rather unhelpful. It appears the devs watch these forums fairly often and would like their take on it.
 
Is it fair to have charged people who less than a week ago purchased character transfers that are now free?
If this was the plan why would you have not disabled the paid transfer service?
My ticket is still open and is #4518671
 
Surely me and my friend were not the only ones to buy a transfer in the last week or last month and feel a tad slighted.
 
 
I applaud the decision to merge the servers as well. As a returning player coming back to a thayd that was empty almost made me just uninstall.
 
 
 
 
 
 
 	
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			I would think that 50% off and full knowledge that something was going to be free in a week or a month and still selling it different.	
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I hope you're able to get a full refund!
 
At the same time, this is a typical marketing situation. Kinda like if you bought something and then it's put 50% off a few days later. In the end you're likely SOL. :(	
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			I assure you that CS will set things straight with your account. As to why we didn't turn off transfers before - we were still in the process of making that decision up until the announce. Once we finalized how we were going to do it, we removed the transfer purchase from the store. Anyone who made a purchase between February 1 and when it was no longer available, will be receiving an refund equivalent in Omnibits. Hope that offers at least a teeny bit of clarity.	
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How many Omnibits is equilivent to 1600 nc coin? Would there be any way to get it in NC coin instead as that was the currency that we used in the first place?
 
Thanks for the response sunshine!
			
				
	Edited February 25, 2016 by Daekano	
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I assure you that CS will set things straight with your account. As to why we didn't turn off transfers before - we were still in the process of making that decision up until the announce. Once we finalized how we were going to do it, we removed the transfer purchase from the store. Anyone who made a purchase between February 1 and when it was no longer available, will be receiving an refund equivalent in Omnibits. Hope that offers at least a teeny bit of clarity.
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			Good luck.
			
				
	Edited February 25, 2016 by Lawlta Saareal	
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How many Omnibits is equilivent to 1600 nc coin? Would there be any way to get it in NC coin instead as that was the currency that we used in the first place?
 
Thanks for the response sunshine!
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 :)  Most items in the NStore can be purchased with Omnibits, and it's usually at half the amount the item is for NCoins, so it would be approximately 800 Omnibits = 1600 NCoins.
 
Items not available for purchase with Omnibits:  
 
Bundles:  Law Enforcement, Speed Freak, and Fateful Fortune
 
Limited Time:  See Bundles
 
Keys and Currencies:  Fortune Coins
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I would think that 50% off and full knowledge that something was going to be free in a week or a month and still selling it different.
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I assure you that CS will set things straight with your account. As to why we didn't turn off transfers before - we were still in the process of making that decision up until the announce. Once we finalized how we were going to do it, we removed the transfer purchase from the store. Anyone who made a purchase between February 1 and when it was no longer available, will be receiving an refund equivalent in Omnibits. Hope that offers at least a teeny bit of clarity.
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Should also point out that Omnibit purchases bind to the account that bought them and therefor aren't giftable. But, it's still cool of them to do this, since they really didn't have to give any kind of refund at all. I know if I bought something at the supermarket and it's half off the next day I'm SOL no matter how long the market knew they were going to put the item on sale that day. 
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I assure you that CS will set things straight with your account. As to why we didn't turn off transfers before - we were still in the process of making that decision up until the announce. Once we finalized how we were going to do it, we removed the transfer purchase from the store. Anyone who made a purchase between February 1 and when it was no longer available, will be receiving an refund equivalent in Omnibits. Hope that offers at least a teeny bit of clarity.
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			I am perfectly happy with omnibits. Thank you sunshine!	
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{| class="blockquote"
I assure you that CS will set things straight with your account. As to why we didn't turn off transfers before - we were still in the process of making that decision up until the announce. Once we finalized how we were going to do it, we removed the transfer purchase from the store. Anyone who made a purchase between February 1 and when it was no longer available, will be receiving an refund equivalent in Omnibits. Hope that offers at least a teeny bit of clarity.
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