100601-my-frustration-with-wildstar-vent

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The support.... The support team is the worst I have ever dealt with, by a WIDE margin.About a month ago.... I paid 7 data fragments... Which carbine graciously made ever so available.... To unlock the osun forge recipe.I made a couple of them, then the recipe broke. It gives bad item data 100% of the time. For those that know this bug, they know there is no way around it. So for those that don't know it, yes, I tried everything.Anyway, I lost count but I think I've made a total of 6 tickets now? They take on average about a week just to get a response. They spam your inbox with automated messages... And literally half the time, the people did not even know what I was talking about... Among the suggestions they ditched me with:"You can buy the tier 1 through tier 6 festival kits from a vendor in thayd""Sorry your having trouble, keep an eye on patch notes" (many patches later, squat ****)
 
"We looked in the logs and can't find an instance of you destroying 7 data fragments"
 
"insert generic copy pasted response about something irrelevant" (got a lot of these)
 
They also spam you with emails about rating their service. Half of which I couldn't fill out because the support team had already closed the tickets. The other half? Oh your better believe I gave them a piece of my mind. In fact, I think I will repeat it here.If wildstar support were the only oasis in a dry desert... I would be a bleached skeleton by now...... If wildstar support were the local park rangers, bears would have overrun and eaten me by now.... IF WILDSTAR SUPPORT WAS A PIT OF STARVING CRAZED WEASELS THAT I WAS THROWN INTO, THE BUGS WOULD BE LIKE OLD BITS OF CHEESE IN MY POCKETS!
 
 
I made, what I can only by this point call a massive mistake, of buying some credd to support a team I thought was decent... for a new company with half assed QA.... Yeah well I have turned right around and purchased credd with my in game gold, because wildstar will never see another red cent from me after this. Game needs to go free to play ASAP. I wouldn't mind so much then. But paying to treated like this?... Not into that. REALLY not into that.So.... FAIR WARNING.... Game was fine until I had bugs cripple my crafting and several other play aspects. Most of them I can ignore or work around, the ones I can't? I know now that I don't have the safety net of a support team to help with things like this.... My options are quit, deal with it, or make a new character.THAT IS MY WILDSTAR SUPPORT EXPERIENCE!~	
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			We all have to vent out our frustration and tbh i don't think you are the only one who are frustrated with the support.I think it sucks bigtime they do there job but have no communication skills at all.And i'm so sick of all this we are aware of the situation/problem and are looking in to it BS..If they are aware why the hell havent they fixed it alredy? why did they even launch the game if they where aware there was problems?Sure bug will always come it's basicly impossible to prevent but IMO i love the combat style in wildstar but i kinda hate how much there is to do and the time you put in doing some stuff and get nothing for it while leveling.Leveling in Wildstar can be wery fun but many time extremly annoying and boring, i started as a Medic and it's so underpoered that when i hit 47 it wasn't even fun anymore to play, so tryed a SS and a stalker.but now the leveling areas are empty so the wanted quest are never to be completed unless i solo a few lvl's later.I think The dev team put in to much for ppl to do i know i don't have to do these hing i could jus t focus on leveling and go back do the other stuff for tradeskills/path later but hey it's there why not...Take settlers for example building some stuff have to get 1 item at a time it can take 5-30 min to complete and the reward is crap.Explorer climb mount everest and then jump to the moon if you fall well start over and that can take forever to complete just don't fall!rewards sucks!Like you i have to vent after a while.. and i tried to stick around since i really wanted to try raiding and actually do some real combat in this game but there are so many things that just pisses me off and makes me feel the game is not complete still work in progress so basicly i hope they fix alot in this gaeme if they do i will be back!but for now i just slash some moobs in D3 and wait for WOD.to bad i thought i would leave wow for this game when i first started to play actually but there are just to much shit in it that makes me pissed and with a crappy support well it's just not working.Best of luck to everyone that keeps playing hope you have fun. 	
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			Thought the first comment was by the same guy, they read the same.Moderator edit: Content 
			
				
	Edited July 23, 2014 by Chillia	
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Thought the first comment was by the same guy, they read the same.
 
 
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This ^^^
 
It is very frustrating.
 
I am having issues with a Settler Public Safety quest. I completed the quest, yet it never gave me the path update.
 
The fact that CS doesn't have the ability to either reset completed quests, or auto complete the path quest in 2014, literally blows my mind. 
It is difficult, basic little things~ like wrongfully deleted items, auto quest updates, those things have always come standard from CS in a Subscription based game	
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Yeah it's not that I don't like the game.... It just feels like I purchased a 'some assembly required' product from a dodgy company that showed up with missing parts, and the number to the hotline for support rings dead.
 
And I was -trying- to make a little light of my frustrations, but apparently humor is something lost in these days...	
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			Dealing with support feels more like playing a game of 'lets spin the troubleshooting wheel', where they respond with unrelated answers and the fact that you give them money doesn't matter~	
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{| class="blockquote"
Yeah it's not that I don't like the game.... It just feels like I purchased a 'some assembly required' product from a dodgy company that showed up with missing parts, and the number to the hotline for support rings dead.
 
And I was -trying- to make a little light of my frustrations, but apparently humor is something lost in these days...
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