136114-compensation-for-paying-players

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Since F2ugh I've been able to complete 1 dungeon, and 1 GA clear (god knows how, we fought thru loot lag, the perma combat bug, server restarts, we even lost the loot for a few bosses). That's it. All DS raid days cancelled, spending the few hours of me time I have after work trying and failing to do to anything. It's just been a massive waste of my time, and countless others.
 
I wouldn't care if I weren't still throwing money at you (been here since beta, already spent $100+ in the cash shop, hell, I'm your dream customer). So are there any plans to dull the sting? Some free NC Coins? A month of free signature credit? Maybe the 5% PvP gear I was supposed to get 4 days ago? Anything? I'd even take a day of functional gameplay on my weekend at this point.
			
				
	Edited October 3, 2015 by CunningLinguist	
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How about no.
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			My prediction: Boomboxes.	
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Since F2ugh I've been able to complete 1 dungeon, and 1 GA clear 
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If they do some form of compensation it will more then likely be done after everything is fixed.
 
Also:
 
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My prediction: Boomboxes.
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'f2p launch survivor' title plz
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			How about no.	
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			'f2p launch survivor' title plz
			
				
	Edited October 3, 2015 by Debrained	
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Why not?
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			ya i want a tittle " 10 of 10 would lag again "	
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			More than likley Carbine will think of something to do. Im not saying this because there are bunch of ticked off people, but they need to retain customers for the comming storm in gaming. With Fallout 4 and Starwars Battlefront around the corner and their corporate overlords (NC Soft) watching the 4th quarter profits for Wildstar as a indicator whether this game is a sustainable revenue source or to shut it down, they will think of something to make people happy. If they don't, well it really is their livelihood on the line. Real bad timing to go F2P around the same time when such anticipate tittles are around the corner.	
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My prediction: Boomboxes.
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			incoming white knights stating you don't deserve any compensation yet if they paid for actual services at a business and that business aid yeah we'll get back to you in a couple of weeks for that sandwich you ordered they would demand some type of restitution. ahhh let the double standard commeth 	
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			I've about given up very close to canceling.	
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incoming white knights stating you don't deserve any compensation yet if they paid for actual services at a business and that business aid yeah we'll get back to you in a couple of weeks for that sandwich you ordered they would demand some type of restitution. ahhh let the double standard commeth 
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'f2p launch survivor' title plz
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			And que the influx of ArcheAge players....  Trion really did set a standard of compensation, didn't they?	
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			Send me your address, I'll send you $15 bucks for your trouble. Jeez.	
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ToS, read it.
They really don't owe anyone anything.
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Honestly, I totally support Carbine, I'm sure they're doing all they are capable of doing (because they certainly aren't gaining anything from this)... But this IS a shitshow. It's hard to deny that.
 
I think it'd be fair to offer some form of compensation, even if it is just adding however many days the game was experiencing issues onto all subscriber's gametimes.	
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And que the influx of ArcheAge players....  Trion really did set a standard of compensation, didn't they?
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ToS, read it.
They really don't owe anyone anything.
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The purpose of it is to protect Carbine from people who are going to try to demand their own idea of compensation through legal action or something like that.
 
It doesn't mean they won't compensate in situations like this because its good business to recognize you screwed something up and you want to express gratitude to customers who have stuck through it.
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Since Omeed likes to use restaurant metaphors so much...
 
Say I were to go to a restaurant and they required me to pay before getting my food...I say 'Alright.." and wait patiently for my food. An hour goes by and I haven't seen my meal yet, so I ask "where is my food". The answer I'm given is "the cook staff is working on it", so I return to waiting patiently.
 
So my question becomes, how much longer and how many more times do you allow them to say "We're working on it" before you say you want you money back and have no plans of returning to the restaurant?
 
I do love the game and I know they aren't just sitting on their hands in a dark room, but I've yet to see even the smallest fix to many of the issues people are having. If anything most of my problems have been getting worse.	
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The purpose of it is to protect Carbine from people who are going to try to demand their own idea of compensation through legal action or something like that.
 
It doesn't mean they won't compensate in situations like this because its good business to recognize you screwed something up and you want to express gratitude to customers who have stuck through it.
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Reason I say that is because people believe they HAVE to give compensation due to the launch when in reality they don't have to give the community anything.
 
Never said that they won't do it of their own free will.
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No more Boomboxes.. FFS I still have 91 of those damn things, lol. Granted I didn't play that long, but I did open one everyday for at least 2 months. I never got anything that was worth the trouble of logging in. I think in the last couple of weeks before I quit I stopped even claiming them.
 
Since launch I have been able to play for approx. 4 hours and this is being very generous. Quality playtime is 0. It's been a week now. I'll try again on my day off tomorrow, but If I can't even move items in my bag just going to pack it in and uninstall the game. It's only 15$. I was really rooting for you Wildstar, but at this point I have little to no faith that you will recover from this. I mean besides the obvious HUGE issues, there are so many bugs in the game it will take you another year to come out from under this imo.	
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No more Boomboxes.. FFS I still have 91 of those damn things, lol. Granted I didn't play that long, but I did open one everyday for at least 2 months. I never got anything that was worth the trouble of logging in. I think in the last couple of weeks before I quit I stopped even claiming them.
 
Since launch I have been able to play for approx. 4 hours and this is being very generous. Quality playtime is 0. It's been a week now. I'll try again on my day off tomorrow, but If I can't even move items in my bag just going to pack it in and uninstall the game. It's only 15$. I was really rooting for you Wildstar, but at this point I have little to no faith that you will recover from this. I mean besides the obvious HUGE issues, there are so many bugs in the game it will take you another year to come out from under this imo.
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Carbine aren't obligated to give compensation but they aren't obligated to NOT give it either. That being said it would be a very bad move on their part to give nothing for the constant disruptions, but perhaps to everyone and not just subscribers. Now before I get jumped by an angry mob, I am a subscriber and have thrown my money at this game for a while now so of course it feels like I've not gotten the service I paid for these past five days. Do I think I deserve compensation? No. Would it be a nice thing to have? Yes. Would I cancel my sub if I didn't get anything? No, but I know that it wouldn't be a good decision for them to make...however it is theirs to make.
 
TLDR: So long as I'm able to play the game I paid for at some point I'll be happy even without compensation.	
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1000% agree on the Boomboxes. I have so many of those friggin' things just collecting dust right now it's stupid. Consequently, I've logged about the same amount of time you have, and am also subbed up. Where I disagree is where you say you don't think they will recover. I'm not ready to start shoveling dirt for the grave juuuuuust yet. Did they trip and fall over their shoe-laces to bust their grill on the pavement afterwards? Sure. But I still think they can pick themselves up, dust themselves off, and keep at it. I don't think they'll hit that stride for at least another month, but I'm at least willing to drop the sub and ride out true F2P until they show me otherwise. From the gameplay I have logged, it's been a helluva ride. 
 
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Ok maybe I over-stated their recovery time. I think it will hurt them regardless. Yes, they may recover the game.. However, most people these days aren't as forgiving. I convinced 6 people to try the game when it goes f2p only 1 is still trying the others absolutely will not come back under any circumstance. So while they may recover these massive issues, you can't recover the people that are convinced Carbine is completely inept. Hell, I honestly think the ONLY thing spurring me on at this point to try a day or two more is the fact that I did drop money on a subscription. 
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ToS, read it.
They really don't owe anyone anything.
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Time is money friend!
 
We ALL deserve a compensation for a nerve damage, our time spent in queues and endless loading screens...
Some other game would gladly have your/my time... 	
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			I honestly worry about all those people who are losing their money from not being able to play while having subscription in effect.  My heart goes out to them.  It's something that needs to be brought up in the next stream or something by those admins and devs.	
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lulz my sub expired  during the whole server thing  and I was going to use it to level up faster.
 
I want my 5 days of sub back. I spent more time off the server then on it.
			
				
	Edited October 4, 2015 by Cubical	
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Guys, we're talking about $0.50 a day here...
 
They can keep the $2.50 for all I care, I'd rather they use it to pay the workers and keep the game running, than paying everyone off and get shut down due to paying "emotional damages."
			
				
	Edited October 4, 2015 by ZwipeZanther	
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sorry double post
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			No, you are not special just because you are paying.	
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			As a subscriber you are paying for a service. If for some reason that service is not being supplied you will find that no TOS would stand in any court etc.	
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			Many games often compensate as a show of good will to their playerbase.. While I expect nothing for the trouble all week, it would be sweet to receive a silly token for that trouble, be they cosmic points or omni-coins.. something.	
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The purpose of it is to protect Carbine from people who are going to try to demand their own idea of compensation through legal action or something like that.
 
It doesn't mean they won't compensate in situations like this because its good business to recognize you screwed something up and you want to express gratitude to customers who have stuck through it.
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Boomboxes.. FFS I still have 91 of those damn things, lol.
 
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Although I can't say for sure, there's a good chance that players will be compensated for these server problems. It's just good business sense to do so.
 
People with subscriptions will probably receive extra subscription time, and all players that tried to log in during this period will probably receive some sort of freebie.
 
They probably wont announce what will be given until the problems have been fixed, as they don't know what they believe would be appropriate to give until they can gauge how much trouble was given due to the server problems.
 
All "probably"s and "maybe" since it's not anyone's decision but the developer's. But I would be genuinely surprised if they didn't give the players something for the issues the servers are experiencing.
			
				
	Edited October 4, 2015 by Terratoast	
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			There probably will be some kind of compensation. It wouldn't be the first time. See here and here. I doubt it'll be Boomboxes this time, since the daily login rewards already offer better things and most of what you can get through Boomboxes is available through vendors, now.	
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As a subscriber you are paying for a service. If for some reason that service is not being supplied you will find that no TOS would stand in any court etc.
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There probably will be some kind of compensation. It wouldn't be the first time. See here and here. I doubt it'll be Boomboxes this time, since the daily login rewards already offer better things and most of what you can get through Boomboxes is available through vendors, now.
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Seventeen days later, the servers are running fairly normally, and I haven't hit a queue to log in in weeks, so I'd say Carbine has things pretty well in hand at this point. And yet no word of compensation for over a week of login issues, lag from Hell, and other problems making the game nigh unplayable. So at this point, I'd say Carbine has done exactly what I feared they might do:
 
They blew it off.
 
I'm sure they were simply waiting until they got things running normally for most players, and figured we'd just forget about the issues they'd had. Well, not so much. Players who, like me, are paying a subscription for this game deserve to get our subscription time extended by a week, and compensation should be made to all players in the form of something useful and fun. Everybody suffered during F2P launch, and Carbine cannot be allowed to sit back and pretend that didn't happen.
 
I don't know about you, but I wasn't able to play a game I pay a subscription for, and I expect Carbine to extend my subscription time by a week to make up for that. It wasn't our fault the game was unplayable, it was theirs, and I shouldn't have my paid-for time wasted. And those who aren't paying but still want to play deserve compensation for the frustration and annoyance, as well.	
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Seventeen days later, the servers are running fairly normally, and I haven't hit a queue to log in in weeks, so I'd say Carbine has things pretty well in hand at this point. And yet no word of compensation for over a week of login issues, lag from Hell, and other problems making the game nigh unplayable. So at this point, I'd say Carbine has done exactly what I feared they might do:
 
They blew it off.
 
I'm sure they were simply waiting until they got things running normally for most players, and figured we'd just forget about the issues they'd had. Well, not so much. Players who, like me, are paying a subscription for this game deserve to get our subscription time extended by a week, and compensation should be made to all players in the form of something useful and fun. Everybody suffered during F2P launch, and Carbine cannot be allowed to sit back and pretend that didn't happen.
 
I don't know about you, but I wasn't able to play a game I pay a subscription for, and I expect Carbine to extend my subscription time by a week to make up for that. It wasn't our fault the game was unplayable, it was theirs, and I shouldn't have my paid-for time wasted. And those who aren't paying but still want to play deserve compensation for the frustration and annoyance, as well.
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I honestly worry about all those people who are losing their money from not being able to play while having subscription in effect.  My heart goes out to them.  It's something that needs to be brought up in the next stream or something by those admins and devs.
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Do you really think they are trying to "dodge" something? Grow up. Give them a reasonable amount of time.
 
I BEG you... send me your PayPal address via private message and I'll compensate you $3.50 personally for your pain and suffering of 7 days of your precious gaming time lost.
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Wait you said $15 earlier wtf? Come on man, don't pull a fast one on us like that.
 
Also, the real question is Why would you spend ANY money on this game?
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Also, the real question is Why would you spend ANY money on this game?
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Do you really think they are trying to "dodge" something? Grow up. Give them a reasonable amount of time.
 
I BEG you... send me your PayPal address via private message and I'll compensate you $3.50 personally for your pain and suffering of 7 days of your precious gaming time lost.
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Seventeen days later, the servers are running fairly normally, and I haven't hit a queue to log in in weeks, so I'd say Carbine has things pretty well in hand at this point. And yet no word of compensation for over a week of login issues, lag from Hell, and other problems making the game nigh unplayable. So at this point, I'd say Carbine has done exactly what I feared they might do:
 
They blew it off.
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