121184-the-official-wildstar-facebook-page

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Hello fellow players and lovers of all things Wildstar :) 
 
I am here to try and motivate people to reclaim the official Wildstar facebook page; a page which is infamous for being infested with the kind of "f2p yet?" "dead game is dead" moronic trolls that I have only ever experienced outside of the game... I feel as though this page might as well not exist because in its current state it does more damage to the community, and to the reputation of this game, than good. 
 
Why?
 
a) It puts off new players - this is a big potential issue. Someone hears about wildstar, wants to play the game, goes a google search, finds the official facebook page, clicks on it.. sees the lack of sharing/likes the posts have, sees the trolls insisting on f2p, or how the game is dead... after reading that.. be honest, would YOU go and pick up a copy and take out a sub? I think not...
 
 B) As a fan of this game, it is really depressing to see a community page that has such blatant lack of moderation, it does create an air of "well.. they obviously don't care about that aspect of their game.. I wonder what else they don't care about?" you know?
 
c) The community in game is incredible, and vibrant and wonderful.. and yet it's like people have gotten so sick of the trolls that they just don't bother to engage on facebook anymore. And it's a shame, facebook is a great way to connect players, to create a community that extends out of the game
 
d) "don't feed the troll just ignore it" - not in this case. In this case ignoring makes carbine look like they are just sticking their head in the sand, rather than addressing things and taking control. 
 
e) Don't forget, these are people that have "liked" a page... to troll it... to *cupcake* people off, to inflame and anger. They don't play the game (or at the very least quit months ago..) - why do you want THESE people representing your player base??
 
 
"But what about freedom of speech?" I hear you cry? Believe me, I am all for freedom of speech, I believe that discussion and debate is of uttmost importance. However
Yes, freedom of speech means you can go onto facebook pages and spam as much "f2p yet"/"deadstar"/"deadgame" you are free to say whatever you want, great, good for you. However, fan pages are for the community, they are not a legitimate place to air your grievances and issues with the game. Your opinion isn't so cupcaking special that you have the unassailable right to use other people's pages/forums/sites as an echo chamber for your trolling. 
 
 
"What do you mean "moderate"?" - By moderating I mean exactly what they do on these forums, and here are some example scenarios  :P
 
1) keep threads on topic
 
E.G. a facebook post about someone's amazing art work goes up, someone goes "loot tables are so broken" - That is off topic, that is not the correct place to voice that. Reply to the comment, advising them that this is not the correct place to give feedback about that particular mechanic; direct them to the appropriate feedback forum thread. 
 
2) keep threads from disolving into flaming/rambling/inflamatory cupcake storms:
 
e.g a post about a patch update, someone goes "f2p or die", another person goes "stfu do you even play this game?" another person goes "omfg WS is dead, can't beat WoW", another lovely human wades in "yew just quit cos this game is for real players" "stfu noob", "stupid <insult insult insult>"... blah blah blah blah blah. That whole crappy little argument shouldn't be there, it doesn't need to happen, it's not on topic, it's not relevant, and it has descended into personal attacks. Delete. 
 
3) use discretion and humanity - this is something the forum mods do really well. They care about the game too, they respond, they get stuck in, they're humorous, they're people. They use their judgement and let arguments get heated and passionate
 
e.g. a post about datascape becoming a 20 man raid - the comment section starts a massive argument about raiding, about end game, about the player base and the ultimate goals of wildstar.. moderation? nope. You let a thread like that go, as long as it doesn't become aggressive, violent or abusive, because YEY arguments are GOOD! discussion is GOOD! it shows passion in the player base and that is only ever a good thing!!
 
 
For examples on how to do official facebook pages right:
 
Neverwinter - my god that game is a bargain basement microwave meal of an mmo but their community moderators are ON IT. They share artwork, stories, promote in game events, ask questions, engage with their audience. There are negative posts sometimes but they aren't just ignored like ostriches in the sand, they are responded to. 
 
GW2 - these moderators respond really well to off topic/trolling/whining stuff by responding to it directly; they'll say "Hi <name> we're sorry to here you are having troubles, however this is not the appropriate place to discuss this matter. Please head to <direct to forums/support etc>"
 
Community moderators: your job is to promote the game, to inform, to share news, to spread the love about amazing fan art and housing creations, to connect the community and to create a structured and positive/constructive forum in which to do so. 
 
TL:DR - To the people in charge of moderating the official community Facebook page: please, moderate it, or delete it. To fans and players: get involved  :) support your community! make it your own again ^.^
 	
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I don't think anything needs to be "reclaimed". And deleting every negative comment will be even worse. I think it's just a necessary evil that social media often ends up this way.I DO think it's funny that so many people follow the WildStar facebook page still just so they can say "F2P yet?!" on every single post.
 
I follow WildStar on social media because I like getting updates and links. Even on days when I'm not actively looking for news.
 
Think of it this way though: If WildStar posts a link to an article, and it has 700 likes and 100 comments, even if EVERY comment was "Dead game!" "f2p!" or otherwise, that's STILL 700 positive votes for the game. People don't typically like a post and then bash it. The no-life trolls who live to comment bad stuff on their posts just speak louder, but there are still more people out there who legitimately want to read what is posted.
 
Also, think about how WoW gets those comments to. It still has ~10 million players and people still always comment, "This game is still around?" "does anyone actually play this?" "when is it going f2p?"
 
Those people are just everywhere. It's the internet. Just ignore them. :P	
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Community moderators: your job is to promote the game, to inform, to share news, to spread the love about amazing fan art and housing creations, to connect the community and to create a structured and positive/constructive forum in which to do so. 
 
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			Wildstar has the unfortunate problem of having several hundred thousand players who failed to silver Stormtalon for attunement, got mocked by the holocrypt guy, then rage quit blaming it on "bugs and no endgame" only to live on as a vengeful ghost trolling our twitch chats for face books. 	
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That's an awesome call to arms, but I did want to clear this bit up. Us mods here don't actually have any access to the facebook page. That's handled by our social media manager. 
 
Your mods here are 100% forums 100% of the time.
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Thanks for the clarity, but I did mean the community mods on the facebook page and in general the ones employed as "social media officers" or whatever title they are given to admin the facebook/twitter/tumblr/twitch social media-y goodness :) 
 
(didn't see that forum mods are actually called "Community Moderators" lol.. my bad >.>)
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Wildstar has the unfortunate problem of having several hundred thousand players who failed to silver Stormtalon for attunement, got mocked by the holocrypt guy, then rage quit blaming it on "bugs and no endgame" only to love on as a vengeful ghost trolling our twitch chats for face books. 
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			Facebook isn't dead yet?	
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Facebook isn't dead yet?
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			Serious question though: is the facebook page actually moderated? I know there are humans on there because you will occasionally get responses, but at this moment in time, WS might as well delete it's fb page, or just disable any comments, because it doesn't add anything except a whole heap of negativity. 	
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			Absolutely agree.I just hate comments all the time asking F2P or saying things pulling the game backward.People filled with hatred of the game, following the page, and exercising every chance to spread theirs. 	
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			If Mods start acting (zensoring) like those in GW2, I would leave the forum immediately (as I did with official GW2 Forum).	
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I think you are totally out of line. And btw, I did way more than clear ST silver, I killed Vic's mom in game. Epic fight.
 
Forum moderation is a given as it not only requires an active sub in one capicity or another to post and there is a forum ToS you agree to follow. Facebook is not "for the community" in a sense that a company page is any different than a personal one, it is a collection of personal pages designed for individual people to link up with one another. If WS decides (as they did) to post a page there they open themselves up to everyone who wants to make a post there to do so without needing to be a paying member.
 
Censoring that site would be worse off than most communist countries version of censoring. Time consuming, headache generating, waste of resources and you would paint yourself as someone who doesn't care a wink about free speech. Best they could do is turn off comments as you mentioned. Otherwise you do more harm than good censoring individual responses. Wouldn't have as much vitriol if they hadn't managed to lose 90% of their starting playerbase due to obvious issues (yes yes, being fixed, etc).	
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Hello,
 
I'll quickly reply on this matter. Our Policy is not to heavily moderate places like Facebook or YouTube (we will only remove spam/advertising and offensive content). Filtering all negative comments wouldn't do any good to us and would eventually generate more backlash.
 
Keep in mind that very few users actually take the time to read more than couple comments when using Facebook. They just want information to be visible or their news feed whenever something new happen, that's it. Likewise on YouTube, only few are going through pages of comments.
 
We want everyone to be able to express their opinion, Facebook is an open place like most of SNS. If moderating would become tight there, people would just move to places we cannot control. And then what? We won't be able to moderate all Tweets with the #WildStar hashtag, all posts on Reddit or any other external communication platform.
 
Moderation isn't the solution to what is actually happening on Facebook. Improving the game and regaining the trust of customers is. But this is an ongoing process and it will take time.
 	
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That's an awesome call to arms, but I did want to clear this bit up. Us mods here don't actually have any access to the facebook page. That's handled by our social media manager. 
 
Your mods here are 100% forums 100% of the time.
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Censorship, Awesome call to arms...???!!
Wow your priorities are mess up, when you think shutting people up is something you should do improve the game's poor reception.
 
That is messed up ESPECIALLY coming from a Moderator.
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Censorship, Awesome call to arms...???!!
Wow your priorities are mess up, when you think shutting people up is something you should do improve the game's poor reception.
 
That is messed up ESPECIALLY coming from a Moderator.
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Censorship, Awesome call to arms...???!!
Wow your priorities are mess up, when you think shutting people up is something you should do improve the game's poor reception.
 
That is messed up ESPECIALLY coming from a Moderator.
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I appreciate the response from mods, it's always good to have communication and debate YEY for these things :) I would love to see positivity on the page, but actually even if you aren't being positive some actual engagement! It seems a lot of the community have just washed their hands from it and walked away, which is sad. If someone displays a negative opinion about the game, would I delete it? absolutely not. I would talk to them, tell them there are perhaps better places to vent their frustrations (because afaik the dev's don't actually read the facebook pages xD so if you happen to post a magnificent solution on the facebook page that's kind of a waste because the forums are where you need to go to actually discuss stuff like this) but you know, be a human about it... instead of just ignoring it?
 
However, I would like to point out the huge gap between moderation and "censorship"... and I believe I made a very clear distinction in my original post - I would consider "f2p" "deadstar" and so on, "spam" because it's the same people saying the same things every post... and it serves no purpose, it's not constructive, it's not a legitimate criticism. It is trolling, and deliberately trying to anger people. 
 
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I believe the "Call to arms" is referring to getting more people to post positively on the FB page.  ;)
 
Yomu makes our policy on Social pages quite clear above. We want everybody to express an opinion (as long as it's not offensive or spamming). That said, encouraging more folks to post what they enjoy, or if they liked something in a feature we highlight, wouldn't go amiss.  :D
 
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			The suggestion to use the support community thread will work, but for that Carbine has to open the support thread for non active subs.	
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Wildstar has the unfortunate problem of having several hundred thousand players who failed to silver Stormtalon for attunement, got mocked by the holocrypt guy, then rage quit blaming it on "bugs and no endgame" only to love on as a vengeful ghost trolling our twitch chats for face books. 
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This all comes under my support them please Carbine! Troll posts always become more prominent when no one has anything else to say.
Carbine is both the cause and solution, troll posts will never go away....but you can drowned them in goodness.  	
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