104710-epochos-adventus-items-are-not-created

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Hey Folks,
 
Mr.Smiley here. The issues with Epochos and Adventus items have been a huge issues for Customer Support and our Dev team. I asked our Lead Economy Designer, VikingNoah to explain to me exactly what was happening and it was so good we had him rewrite it so it could be posted. Below is his response.
 
 
Hi all,
 
I wanted to take this opportunity to address the issue of prototypes sometimes not getting created. To summarize, failing to craft a prototype was not being properly communicated. Both feedback from the UI and the players’ lack of “failure items” made the situation of failing a crafted prototype confusing. This issue affected any Epochos or Adventus prototype that resulted in failure (via overcharging), which is a method used by Armorers, Outfitters, Tailors, and Weaponsmiths.
 
From a design standpoint, our intention was to allow players the freedom of overcharging for better stats from the crafted prototype. It worked the same way whether you were crafting your second, third, or any corresponding items after the prototype. However, it is often the case that prototype crafts involve materials that took hours or even days of game time to gather. We’d rather not expose that level of risk to the materials gathered for the prototype (or “let the player shoot themselves in the foot”, to use a game design term). So, after further discussion, we decided to remove the possibility of prototype failure altogether. The second, third, and all corresponding versions of the crafted schematic will still allow overcharging for improved stats.
 
This design change will go live in Patch 1 for Drop 2, but it is not in the initial Drop 2. Until then, players are advised not to overcharge the prototype version of an Epochos or Adventus craft. Remember, the prototype version of a craft is the first one a player makes, which includes a Schematic and Eldan Data Fragments as part of its cost.
 
 
--Edited VikingNoah's title	
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			Does this mean you can still overcharge and perhaps avoid the "100% chance to fail" altogether? Meaning, will I be able to add as many charges into each circuit as I choose?	
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The second, third, and all corresponding versions of the crafted schematic will still allow overcharging for improved stats. 
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In case someone did this on past and lost the data fragments, does he stand a chance of getting those back? 
Because that thing happened to me and i lost 14 data fragments, that's 14 days of doing the quest.	
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			Thanks for communicating this and for the refund of data fragments.	
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			Does that mean I lose the schematic and the 2x Eldan sign of Fusions that initially failed? =(	
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Thanks for communicating this and for the refund of data fragments.
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			I got mine in the mail. But what am I supposed to do with these data fragments? I lost my Fusion Signs and schematic..hmmm...	
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You got a refund? They told me I was SOL, and when asking why they weren't giving me a restoration on 18 fragments, they said "We can't tell you how the game works" which made absolutely no sense to me...
How did you get yours back? o.O
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			Thank you, thank you, thank you!! Got my refund today! This makes total sense when you explain it and it explains why mine failed. I appreciate the reimbursement!!	
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So much for "Hardcore".  But really, the details were in the game.  If you failed; you had to wait to try it again.
 
 
CRB I thought you weren't going to make the game easy?	
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			Lovely addressed issue :) and the refund was more than what i expected thanks a lot.	
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			Well done guys! More than happy with this current resolution. I can get in game money but my play time is an issue. Yet again, you have impressed me :)	
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			I appreciate you guys resolving this problem. Although I wish I could have gotten my 2 lost Marinax Acceleron back. Cost about 1.4 plat each  :(	
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So much for "Hardcore".  But really, the details were in the game.  If you failed; you had to wait to try it again.
 
 
CRB I thought you weren't going to make the game easy?
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So, as far as I understood it, it happened because of failing to craft the prototype, but not getting any feedback from the UI? Was hit by this atleast once or twice and mostly just rotten luck made me fail it, (sub 10% failure rate). Not sure if this is a different issue, but some report they experienced the bug even without a chance to fail.
 
I got my refund aswell in the mail, quite nice :)
 
Edit: Rephrased parts of the post.
			
				
	Edited August 2, 2014 by Teddiebear	
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I appreciate you guys resolving this problem. Although I wish I could have gotten my 2 lost Marinax Acceleron back. Cost about 1.4 plat each  :(
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			Over a week ago upon loading a new schematic I was attempting to learn my game crashed.  During my talks with my support handlers I was refunded some items, fragments and given a hybrid core (yay...).  What bugs me the most is that I lost the schematic (25,000 crafting vouchers) and 2x cyclonite accelerons.  And I was linked to this post, which has nothing to do with my issue because, like I said, all I did was load up the schematic, game crashed, and items lost.  I just want the crafting vouchers or schematic refunded, I haven't even played since this happened because it bummed me out + life stuff. -.-	
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			Nice that I caught this thread..after I crafted an Adventus weapon. Wonderful. What a waste of mats and time. I submitted a ticket already and hope it gets resolved. Either I'd like my items back or the weapon I created. Acceleron is not cheap.	
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Hey Folks,
 
The prototype issue should be resolved after tonight's patch :).	
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AWESOME... this was my Second try at an Epochos item the first item went with no hitch, with 1% fail. so i assumed that the 1% would be ok for most or all of them. but the second item failed i guess but did not give me a indication that it failed.
i put in a ticket and it should be resolved by tomorrow morning. did not know this post existed until they sent me a link in my ticket email. by the sound of it i should receive the pattern or crafting points for the pattern back at least. and it is great to know that this will be resolved tonight :) thank you wildstar for making such a great game I'm having so much fun and just hit 50 and so much still to do :) great job.	
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For all those who received a refund due to failed schematic craft, I have a question:
 
Did you raise an ingame ticket, or contacted support some other way?
 
I would also really appreciate a copy/paste of the email reply and a name of the support person. I really need this to have an upper hand in my own personal war against those lazy ass support workers who refused to refund me the data fragments on multiple occasions, and here is one of the latest replies i got:
 
"With regard to the Eldan Data Fragments you mentioned, the guidelines we have been provide with regards to restoration prevent us from restoring crafting materials.
Current Restoration Guidelines.https://support.wildstar-online.com/entries/71910083-Restorations-You-Current-Support-Guidelines-for-Item-Restorations
Please understand that the WildStar Support Team cannot make exceptions to the policy mentioned above.
Regards,
Jake
WildStar Support Team" 
 
Seems like they can in fact make exceptions after all	
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Thank you, thank you, thank you!! Got my refund today! This makes total sense when you explain it and it explains why mine failed. I appreciate the reimbursement!!
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