134635-do-not-set-up-two-step-verification-in-your-account

== Content ==
			Right, but look at the silver lining. You can just do other things while you wait, because the game is mostly unplayable right now anyway.	
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My advice is remember that you had 2 step verification and remove it before upgrading.
 
Or be a power user and root your phone, buy Titanium Backup, and use it to keep all your phone's data backed up.  My same Battle.net Authenticator has persisted through 4 phones because of TB :B	
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			So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 	
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			That's bad advice.	
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			Or, alternatively, if you do choose to setup two factor authentication.. .with WildStar or any game.. Follow the instructions, and save your seed code so you can set it back up without having to contact a swamped support team.
			
				
	Edited October 1, 2015 by BigDamnHeroes	
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So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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Oh right, forgot one thing:
 
We, who have their authenticators working, can't play either. Lag is awful and servers are being taken down for maintenance every hour or so.	
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So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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			.... you realize there are like 1000s of tickets right now with the launch... before the launch I had to have them remove that 2 step thing 2 times... and both times it has take 24 hours if not less. Jesus... give them some time <_<	
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I actually had to dig up my old phone, couldn't even remember that I had the authenticator on it.  Glad I did, though, didn't want to lose those perks that came with the old account.
 
That aside, OP's advice is horrible.  Support is uber-swamped at this fubar launch, so a wait should be understandable.  A counter to his 'do not', I say go for it...you get a 5% buff to exp simply for having it on your account.	
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			I am also coming back after a year of being away. I had set up the two-step authenticator on my previous phone and had to have it removed by opening a support ticket. I set it up on my new phone, but i dropped it in water. I then had to have it removed yAll et AGAIN. All of this within a 4 day period, so I don't see what problems YOU have been having that are so bad. If anything, you got off easy. Enjoy!	
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			I've never seen a reason to use it in the first place. Choose a good password and don't tell it to anyone. If you can't do either of those things you probably shouldn't be online in the first place.	
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			You mean 3 step. NCsoft automatically uses IP locking as second step verification, which is functionally the same as an authenticator as long as your email is secure (IE gmail with 2 step). Authenticator apps and keychains are obsolete.	
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Not to be a jerk... but... if you had copy and pasted the code it gives you when to setup the authenticator... for instance in a note pad.
 
You would have simply been able to remove the old or install a new one with the code.
 
Pro tip
 
Make a notepad for all your games with all pertinent information and you will never have trouble getting your old games to work again.	
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			I made a ticket about 2 hours ago regarding the same issue and someone replied to my ticket within 10 minutes. 
			
				
	Edited October 1, 2015 by Ayesha	
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Okay,
 
For anyone reading this topic.
Please disregard the advice from OP.
 
Setting up 2-step authentication is really something you should do to protect your account from hackers and keyloggers.
The process is easy, but there is one fundamental step that I need to emphasize when setting it all up:
 
SAVE THE CODE THAT IS BEING GENERATED
 
This is really important and prevents all the 'hassle' the OP is complaining about.
The website clearly tells you to store this code.
Lost your phone or had to reset it? You  can set up the authentication again using the code, and everything will work like before.	
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			^ Even if you fail to save the code, customer support is more than happy to help you remove the authentication if you have patience and proof of ownership, i forgot to remove mine and they quickly disposed of it <3, i was genuinely surprised how smooth it went.	
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Worst advice you could give.
 
At launch i did not have 2 step auth, and even tough in my whole life of playing mmos i never got hacked, its always a first time, so somehow i got hacked in W*. I got my acc back on my own, told the support that a few of my items were missing, but even tough now i had my acc back, with an auth, and a new pass, they still locked my acc for weeks. 
 
So yea, forward a bit, a month agoish i wanted to play W* a bit again, and guess what i changed phones as well. But i sent a ticket to the support team. And in a matter of 30 minutes they removed the old authenticator and i could set up a new one.
 
PS.
Don't expect fast support right now, its gonna take ages because of launch hype and the horrible mistakes carbine did with the launch.	
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I had the exact same problem as OP. 
 
I submitted a ticket 2 hours ago. Authenticator was off my account in , I sh!t you not, less than a minute. I got the response from the CSR less than 3 minutes after my ticket was submitted. 
 
OP, I'm really sorry if this really is the case, but I'm calling complete and utter BS. 
 
EDIT: No seriously, response was within 3 minutes. I'm not exaggerating at all, check the times:
			
				
	Edited October 1, 2015 by Nazryn	
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Maaaaaybe the difference between the people getting <1hr response and those still waiting after 2 days is how you write the tickets. :P
 
Either unlinked auth before upgrading phone, or save the seed code. Either option are probably quicker than the primetime queues regardless.	
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My advice is remember that you had 2 step verification and remove it before upgrading.
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			Don't setup 2FA because a random guy on the internet told me not to, sounds legit.	
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Maaaaaybe the difference between the people getting <1hr response and those still waiting after 2 days is how you write the tickets. :P
 
Either unlinked auth before upgrading phone, or save the seed code. Either option are probably quicker than the primetime queues regardless.
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			Actually 2-step should be mandatory and this thread locked.	
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So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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{| class="blockquote"
So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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			BAD idea!  I came back after switching phones and filed a support ticket. They removed my 2 step within 12 hours and I was able set up again with no problem.  	
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			It took less than a day when I had to remove it, however that was  when they announced f2p.  Be prepared.  Don't blame someone else for your tardiness.	
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Player Support can be a hassle, sometimes, but they do their job as Nazryn said. I had the exact same problem too. I wasn't lucky like Naz, but they solved my case in 24h. Can't complain.
 
Just be patient and provide ALL the infos they need right away (there's a section in the FAQs where you can get all the infos you need to provide for a situation like this one)
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So I am coming back to the game after a year. When i first bought the game I set up the two step verification. Obviously It's been a long time, so I changed phones and no longer have the code to set my authenticator back up.  Unfortunately the only way to get back into the game which I paid $70 for (Digital Deluxe) It's to open a support ticket. Which it's fine, if it wasn't for the terrible player support. I've been now waiting over 38 hours for support to answer my ticket. My advice with player support like this one DON'T STE UP TWO-STEP VERIFICATION. The hassle is not worth it. 
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you must have been very unlucky, i also lost my two step verification code and sent a ticket about it and they answered the ticket within 3 minutes
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Mine took 1 whole day to be resolved but that's only because i wrote up the ticket in the weekend where people were taking a break.
 
Really I believe you just need to be patient and your issue will be resolved.	
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Well, i had mine removed..
 
Sent: Sep 16, 23:47
Unlinked: Sep 16, 23:49	
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			I joined befor f2p happened and did the same thing OP did. Switched phone and forgot about it. Thankfully it took all of 10 min and a few emails to resolve the issue. OP make sure you put your name address and a old game name in the email. Your birthday might help also. This way you cut out the 2nd email.	
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