115381-item-transfer-between-two-characters-in-a-raid

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Hello,
 
I would like to discuss something that every MMO with item-based character progression has to deal with eventually.
 
In raids it is common practice for most guilds to distribute loot in their own way (loot council, dkp, etc).  From time to time, the loot setting is overlooked by the raid leader, or there's there's a miss-click or mistakes are made.  An item ends up going to the wrong person.  This happened twice over the course of our two 20-mans this past week.
 
I have spoken with support and received the response that they cannot transfer an item from one character to another.  This is unacceptable, as a customer of an item-based character progression game, to not have support for an item being distributed improperly.  
 
Suggestions:
 
1.  First and foremost, there needs to be resolution on a case-by-case basis in the interim when this pops up.  In my case, both the transferring player and receiving player have submitted tickets and that should be enough for action to be taken.  The item gets removed from one player and mailed to the other.  If there is not a means to do this, there should be.  Soon.  Step #2 is a permanent fix that will eliminate this step eventually, so it doesn't need to be elegant.
 
2. Develop a system similar to other MMOs that allow trading between everyone that was in the group/raid at the time of the kill, for a set amount of time (1 hour, 2 hours, 30 mins, whatever).  This will cause 99% of these problems to be solved immediately.  We were aware of these mistakes as soon as they were made and could have solved these issues ourselves with this system.
 
These two steps can alleviate the issues some players are currently having and save you a world of hurt if and when more players get into the raid content.	
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#HARDCORE...
 
I agree 100%. Either customer service needs more power or #2 should be implemented. 	
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Hello,
 
I would like to discuss something that every MMO with item-based character progression has to deal with eventually.
 
In raids it is common practice for most guilds to distribute loot in their own way (loot council, dkp, etc).  From time to time, the loot setting is overlooked by the raid leader, or there's there's a miss-click or mistakes are made.  An item ends up going to the wrong person.  This happened twice over the course of our two 20-mans this past week.
 
I have spoken with support and received the response that they cannot transfer an item from one character to another.  This is unacceptable, as a customer of an item-based character progression game, to not have support for an item being distributed improperly.  
 
Suggestions:
 
1.  First and foremost, there needs to be resolution on a case-by-case basis in the interim when this pops up.  In my case, both the transferring player and receiving player have submitted tickets and that should be enough for action to be taken.  The item gets removed from one player and mailed to the other.  If there is not a means to do this, there should be.  Soon.  Step #2 is a permanent fix that will eliminate this step eventually, so it doesn't need to be elegant.
 
2. Develop a system similar to other MMOs that allow trading between everyone that was in the group/raid at the time of the kill, for a set amount of time (1 hour, 2 hours, 30 mins, whatever).  This will cause 99% of these problems to be solved immediately.  We were aware of these mistakes as soon as they were made and could have solved these issues ourselves with this system.
 
These two steps can alleviate the issues some players are currently having and save you a world of hurt if and when more players get into the raid content.
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			Yes please.	
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			Agree 100%. Yet another QoL thing this game lacks that other games had years ago. Then again, making GA loot terrible helps to alleviate this problem.	
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Just bumping this for more attention as support my latest support response stated
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 If you would like to see such a service and help create more attention regarding this request, please be sure to post your ideas or suggestions on the WildStar forums.
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Should be easy to do by adapting: the Elder Gem vendor system (which gives you an hour to sell back), and the RaidID lockout system (which tracks who was in the raid).
 
I expect to see this in Drop3 as they are already altering raid loot (eg: class loot tokens).	
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2. Develop a system similar to other MMOs that allow trading between everyone that was in the group/raid at the time of the kill, for a set amount of time (1 hour, 2 hours, 30 mins, whatever).  This will cause 99% of these problems to be solved immediately.  We were aware of these mistakes as soon as they were made and could have solved these issues ourselves with this system.
 
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Can't really speak to No.1 as that is down to Customer Support and what tools/systrems/policies they have or do not have.
 
No.2 is a great idea, and definitely something to flag to Dev, but I imagine it will require some significant Dev Time and you wouldn't see it until a future drop (not the next one). I'll definitely try and speak to Evan/the ECON Team to see if this is possible.	
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As someone who has distributed loot incorrectly (due to the amazing masterloot window having names jump around based on range ...)
I welcome both points made by OP.
 
The fact that Customer Support doesn't have the tools to do this is baffling.
Our only wish should have been point #2, for Quality of Life.	
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Can't really speak to No.1 as that is down to Customer Support and what tools/systrems/policies they have or do not have.
 
No.2 is a great idea, and definitely something to flag to Dev, but I imagine it will require some significant Dev Time and you wouldn't see it until a future drop (not the next one). I'll definitely try and speak to Evan/the ECON Team to see if this is possible.
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1) I am going to work with our CS team to see if the tools we've provided them with are insufficient to accomplish this task and see if we can come up with a short term solution.
2) This already something that my team is going to implement for a future patch, no ETA currently.
 
Thanks for your feedback as always and apologies for the frustration.	
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			Thank you for the reply, Buiden.  I'm glad you guys are working on it.	
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1) I am going to work with our CS team to see if the tools we've provided them with are insufficient to accomplish this task and see if we can come up with a short term solution.
2) This already something that my team is going to implement for a future patch, no ETA currently.
 
Thanks for your feedback as always and apologies for the frustration.
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			Nothing for the moment, I'd still put in a ticket though just for tracking.	
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			Cool Buiden.Cheers!	
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1) I am going to work with our CS team to see if the tools we've provided them with are insufficient to accomplish this task and see if we can come up with a short term solution.
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Could we get an update on this?
 
The players in my guild that have mis-looted items are still holding on to them with hopes that we will be able to transfer them to the proper players.
 
Any info would be great!  Thank you.
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