133423-please-show-some-understanding

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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.	
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			Remember when FFXIV released Heavensward a while back? Even larger influx of players... Even larger changes to the game... Much larger population and server count... There was barely any issues. Why? Because they already had an mmo launch and prepared diligently. What did Wildstar do? Well, nothing it seems.	
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			can i jus say i used to be a somebody that was in a queue looking and whining on the forums then i got in a while ago..... and now im a nobody thats playing the game wishing you guys are here with me <3	
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Remember when FFXIV released Heavensward a while back? Even larger influx of players... Even larger changes to the game... Much larger population and server count... There was barely any issues. Why? Because they already had an mmo launch and prepared diligently. What did Wildstar do? Well, nothing it seems.
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Sympathy for new MMO's yes.
Sympathy for a MMO that has been out for a year?  after server hardware was reduced?  No way.	
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			At least it's not as bad of a launch as STS-51-L. That one lasted 73 seconds and killed 7 people.	
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Remember when FFXIV released Heavensward a while back? Even larger influx of players... Even larger changes to the game... Much larger population and server count... There was barely any issues. Why? Because they already had an mmo launch and prepared diligently. What did Wildstar do? Well, nothing it seems.
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can i jus say i used to be a somebody that was in a queue looking and whining on the forums then i got in a while ago..... and now im a nobody thats playing the game wishing you guys are here with me <3
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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.
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I'll try again tomorrow.
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Remember when FFXIV released Heavensward a while back? Even larger influx of players... Even larger changes to the game... Much larger population and server count... There was barely any issues. Why? Because they already had an mmo launch and prepared diligently. What did Wildstar do? Well, nothing it seems.
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			If this is the worst of it, I'd say Carbine did a pretty good job.  I've been able to log in with what I would consider a minor and understandable launch day wait and have only experienced a slight lag which I must admit is a pretty terrible thing while questing in an action combat style game, but I have faith that these guys will have it smoothed out with the quickness.  I say congratulations on this decision to make a truly wonderful game more accessible to the gaming community and so far everything looks and feels fantastic in game.  Some of the changes to stalker from a dps point of view were just what I was looking for.	
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Sympathy for new MMO's yes.
Sympathy for a MMO that has been out for a year?  after server hardware was reduced?  No way.
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Remember when FFXIV released Heavensward a while back? Even larger influx of players... Even larger changes to the game... Much larger population and server count... There was barely any issues. Why? Because they already had an mmo launch and prepared diligently. What did Wildstar do? Well, nothing it seems.
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			Understand This .... When will they learn from past experiences and stop re-inventing the wheel. The Hostility Towards Them Is More Than Warranted, Let It Rain Down On Them.	
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From what friends are telling me. The same problems at launch are happening now. This is not a launch, this is not a release...its essentially opening the same old game up to new players with a few tweaks.
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people always complain 
 
and they are back within two weeks 	
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people always complain 
 
and they are back within two weeks 
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			From what friends are telling me. The same problems at launch are happening now. This is not a launch, this is not a release...its essentially opening the same old game up to new players with a few tweaks.	
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I liked the zeppelin rides to infinity and beyond.
 
I got the now-common Np Login Error 4 message and called Customer Service.
 
I am sure that I am the only one that is calling them today.  :p
 
At least they have finally managed to nearly emulate vanilla WoW-- haaaarrrrrdcoooooorrre!  ;)
 
It'll all get better Soon , folks.  All praise to Crate.	
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I feel bad for the folks at carbine HQ right now, probably haven't slept at all trying to fix this.
 
But its hard to feel sympathy when they knew had how bad the first launch was, and had plenty of time to prepare. This was their golden opportunity to bring this game back to life and they are fumbling atm. People don't care about excuses and patience doesn't exist, like it or not.	
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Just like the issues that made this game a ghost town in the first place?
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From what friends are telling me. The same problems at launch are happening now. This is not a launch, this is not a release...its essentially opening the same old game up to new players with a few tweaks.
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Yeah I couldn't agree more, this game needs players who know how difficult these first few days are. I know this is a (re) launch but the same problems crop up.
 
We were curious to see how the EU PVP server would hold up but to say it's full on day one is actually great in my book. We just need to wait for the recession to happen and in a week we'll have an awesome population.
 
I'd just say chill out guys to anyone who is getting annoyed, it's a game and if it really is getting to you just go and play another game for a few hours. They will sort the problems as they always do.	
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wouldnt be the first game and wont be the last 
 
i was at diablo 3 launch 
 
elder scroll online console launch lot worse than this btw 
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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.
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			Just curious as to how to stress test servers for a large influx of players when the influx of players is greater than your current player base at the time?  Kind of like a circular argument.  Not enough players so go to f2p.  Now we need to test for a lot more players but we only have a small amount.	
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What launch of FFXIV did you play? FFXIV had a ton of problems on their re-release of ARR. It was so bad that for for first 2 weeks people that actually were able to log in never logged out, they would auto-run in their Inn room to stay connected.
 
As for Heavensward, that was an expansion to an already released game, not a re-release or launch.
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No.  No understanding at all.
 
This happens with this company all the time.  Like when customers who bought a deluxe copy of game were promised they could reserve character names and then the web site got hammered, it was a mess, no one could get in and no one could reserve toon names.  At least I couldn't in any kind of satisfactory manner whatsoever.
 
So to anyone who thought they were going to be able to play today with no problems, you just haven't taken Wildstar's history into account.	
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Why the hell would i show understanding for another failed launch in the history of crappy MMO launches?
It's not like this company didn't launch several MMOs in the past. And it's not as if they would be completely surprised that at this day many people will try to play the game.
 
It just shows that Carbine didn't learn anything from the past and probably don't care about it's (future) customers. Sad.
			
				
	Edited September 29, 2015 by BobBarnsen	
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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.
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I feel bad for the folks at carbine HQ right now, probably haven't slept at all trying to fix this.
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One of the devs posted on his Twitter on how he's just now going home after staying up for roughly 24 hours (with a two hour nap in there somewhere).
 
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I didn't say ARR launch.... I said Heavensward launch. Which is basically identical to the wildstar F2P launch. Influx of new and returning players that's impossible to predict accurately and a new product that adds large amounts of content to the game. 
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wouldnt be the first game and wont be the last 
 
i was at diablo 3 launch 
 
elder scroll online console launch lot worse than this btw 
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I hope he gets to sleep for 8 hours and have an energizing breakfast, before going back to cracking down on the issues.  A person can't do their best work
if their mind or body isn't in it 100%.    If i were a developer and a customer said to me "you stay up until its done, you eat after its done" ,
i would work alot less effective and i would probably create more errors that i fixed.
But if a customer told me "Hey its ok... take 10 hours off, get some sleep and eat some - then come back and fix stuff" - that would make my work feel
much more appreciated and make me feel alot less like a slave.
 
 
I have other games to play..  Planetside 2,  Grim Dawn,  Borderlands 2, Pillars of Eternity, Divinity Original Sin....  i don't want these devs to wear themselves out
because someone on the european continent acts like a crybaby and demands the game to work on the first day.  I'm not an mmo-developer or programmer,
but i know there are alot of things that needs to click, this something like this to go without a hitch.
 
 
So my message to the devs, from my perspective:  Don't wear yourself out, sleep when you're tired, take a break, clear your head - relax - eat... re energize,
then fix these issues we're having.  It doesn't do anyone any good having developers faceplanting the keybord.
 
But thats just my opinion..  ;)
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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.
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Chiming in with the "this is re-launch" crowd.
 
Let's look at it from a business perspective. They aren't making money from any of these new players yet, nor will they if they don't stay and start using the shop. Sure, the fans already with them will earn them some cash, but clearly, that population wasn't enough to keep the game afloat, so they had to go f2p to try and generate more income. And for many f2p players, they may well have stuffed it. F2p gaming is competitive. Games you can't log in to, can't play, and in general seem to lack re-launch preparation aren't going to maintain interest when they can go to a bunch of other games that work well.
 
It's no good enough to take the defensive stance of 'oh this happens with all mmo's, stop whining, stop complaining, give it time'. Wildstar has had plenty of time to get this right. They are entering a market where they are directly competing against established, working f2p games, and they are coming up dismally non-competitive right now for many f2p players who simply will not waste their time 'waiting' for a game that's been out for a year to finally get their second launch 'right'.
 
I understand established fans and players defending the game, because they know how good it is (I've raided in GA, I know how good the game is). But those fans need to take a step back and realise it's perfectly okay for new customers (or returning customers like me) to look at this failed re-launch and say to themselves "this is simply not good enough". 
 
And let's not forget, die-hard fans - there hasn't been a single patch since launch that hasn't come with shitloads of fixable bugs, bugs that were reported on PTR and were not fixed. Medics, anyone? They screwed them like every single patch. The Wildstar team is not an A-Team. They are a B or C team based on this performance, which is okay if that's what you expect (like me), but remember, a lot of these new customers are expecting an A-Team. They aren't getting it and they aren't encouraged. That's perfectly fair. Wildstar is being judged on it's performance and ability to provide a good gaming experience from RE-LAUNCH. They aren't delivering. 	
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			OP used the WoW example, and I find that it's an example that keeps getting cut down more and more over the years. If you played back then, and try really hard to remember, then you may remember that WoW was almost entirely unplayable for several months. I also keep seeing Warlords of Draenor mentioned in-game and people frequently say it was unplayable for 2-3 days. WoD was plagued with major server issues for the entire first week. That WoD launch was an example of a company of 7,000 employees (yeah, about 5 of them are customer service). Carbine is a very small studio. It's so small that Wildstar's original development took around 7 years. To make that even more troubling, 60 employees were laid off late last year. It's every bit a larger indie studio but isn't independent. 	
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OP used the WoW example, and I find that it's an example that keeps getting cut down more and more over the years. If you played back then, and try really hard to remember, then you may remember that WoW was almost entirely unplayable for several months. I also keep seeing Warlords of Draenor mentioned in-game and people frequently say it was unplayable for 2-3 days. WoD was plagued with major server issues for the entire first week. 
 
That WoD launch was an example of a company of 7,000 employees (yeah, about 5 of them are customer service). Carbine is a very small studio. It's so small that Wildstar's original development took around 7 years. To make that even more troubling, 60 employees were laid off late last year. It's every bit a larger indie studio but isn't independent. 
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wouldnt be the first game and wont be the last 
 
i was at diablo 3 launch 
 
elder scroll online console launch lot worse than this btw 
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While I do think some people are overreacting about not being able to play a free game, I also don't think Carbine needs people white knighting and sticking up for them like they're the class runt being bullied. Nobody at Carbine cares about you or any of us. They're doing their jobs and trying to make as much money as possible just like everyone else. They just happen to be doing a substandard job right now.
 
Posts complaining about this re-launch aren't going to hurt the devs feelings, they probably laugh at them, they get paid whether or not we get to play.	
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I distinctly recall Heavensward being heralded by the typical slew of error numbers (1017, 2002, 3102..) and weird queue times. It wasn't quite as bad as FFXIV's launch, but it was hardly perfect.
 
... and now I can't find that awesome Bahamut error gif people made back then... oh well. This is good enough: http://images.eurogamer.net/2013/usgamer/Final-Fantasy-XIV-Error-03.gif
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This is a F2P release on its first day, we should all be used to hickup's, restarts, updates... murphys law in action all the time.
 
Remember when WoW had its release... it was swamped for weeks with issues...
 
Servers crashed atleast once a day.
You would have players stuck in limbo on the zeppelins for hours and days..
There were queues that would last for hours, with no end in sight.
Small updates turned into serverdowntime and maintenance that would last for hours.
People would lose their loot or even characters due to server issues and bugs.
 
And WoW was run by one of the largest game-developers in the world with years of experience... and the money to back it up.
 
 
So please show some understanding for this F2P release, where everyone and their mother will try it out.
Servers will be swamped, updates and optimizations is expected - especially ! - on releaseday.
 
 
I fully support the Wildstar team and give them a huge pat on the back for their job with this awesome game.
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			I'll wait as long as I have to.....I just want to be able to make a house. That's it.	
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I did show understanding, I came back to give the game a second chance. There are no third chances, their time is running out. 
 
The issues right now aren't acceptable. It is simply beyond server issues, the whole game feels like it is falling apart. Nothing about the game server stability makes sense. If it was really stressed from the players they would have a queue in place but that isn't the case. 
 
Everything right now feels like a big jumbled mess.	
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While I do think some people are overreacting about not being able to play a free game, I also don't think Carbine needs people white knighting and sticking up for them like they're the class runt being bullied. Nobody at Carbine cares about you or any of us. They're doing their jobs and trying to make as much money as possible just like everyone else. They just happen to be doing a substandard job right now.
 
Posts complaining about this re-launch aren't going to hurt the devs feelings, they probably laugh at them, they get paid whether or not we get to play.
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I came back after being away for a year due to financial issues.  I was able to log in briefly yesterday morning and unable to do so later due to queue times.  I logged in earlier today and there was some lag but I also expected there to be issues because it is a P2P game that is going free and being marketed heavily.  I can't comment on too many things but I do think it's ludicrous to expect Carbine to have the same sort of funds to throw at problems as other big name titles of established franchises like FFXIV, ESO, or WoW.
 
I'm not even going to throw out the usual comments about "give Wildstar a chance" and all of that because if you really were interested in doing so, you would understand how these things go regardless of the game.  The unpredictable factor always has been and always will be the human one.
 
I am simply going to say make a statement to anyone criticizing Carbine for a rough couple of launch days for a game which has just undergone a massive shift in the way it will operate from here on out.
 
If any of you cannot produce a hard number as to how many people logged on yesterday, today and will in the future, you have no business stating that "Carbine should have known better" or that "they're lazy, or "they're just screw-ups", or whatever other complaint you want to make.  The floodgates have been officially opened and there isn't a darn person, either on these forums or at Carbine who can predict the number of people the new F2P model will bring in.  The only thing they can predict is that there will be some people who are flakey, some who are patient, and some who will come just to troll.
 
Are there problems?  Of course there are, that's the nature of technology and software.  PERIOD!  People only think other games are bug-free because they ignore the problems, forget they existed in the first place, or they might not have effected them yet.  If you come back after a few days to a week and complain, then you will be better informed as to what the status of the game will be and can comment accordingly.  This is not white knighting - as people are so fond of throwing around - this is logic.
 
I will be patient and see what the game has to offer as I catch up on what I've been missing this past year but for now, cool your jets, folks.  It's just a game and the end goal is to get in as the population explosion evens out and have fun. =)
			
				
	Edited September 30, 2015 by ladydias	
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I came back after being away for a year due to financial issues.  I was able to log in briefly yesterday morning and unable to do so later due to queue times.  I logged in earlier today and there was some lag but I also expected there to be issues because it is a P2P game that is going free and being marketed heavily.  I can't comment on too many things but I do think it's ludicrous to expect Carbine to have the same sort of funds to throw at problems as other big name titles of established franchises like FFXIV, ESO, or WoW.
 
I'm not even going to throw out the usual comments about "give Wildstar a chance" and all of that because if you really were interested in doing so, you would understand how these things go regardless of the game.  The unpredictable factor always has been and always will be the human one.
 
I am simply going to say make a statement to anyone criticizing Carbine for a rough couple of launch days for a game which has just undergone a massive shift in the way it will operate from here on out.
 
If any of you cannot produce a hard number as to how many people logged on yesterday, today and will in the future, you have no business stating that "Carbine should have known better" or that "they're lazy, or "they're just screw-ups", or whatever other complaint you want to make.  The floodgates have been officially opened and there isn't a darn person, either on these forums or at Carbine who can predict the number of people the new F2P model will bring in.  The only thing they can predict is that there will be some people who are flakey, some who are patient, and some who will come just to troll.
 
Are there problems?  Of course there are, that's the nature of technology and software.  PERIOD!  People only think other games are bug-free because they ignore the problems, forget they existed in the first place, or they might not have effected them yet.  If you come back after a few days to a week and complain, then you will be better informed as to what the status of the game will be and can comment accordingly.  This is not white-knighting, this is logic.
 
I will be patient and see what the game has to offer as I catch up on what I've been missing this past year but for now, cool your jets, folks.  It's just a game and the end goal is to get in as the population explosion evens out and have fun. =)
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It's not any of our jobs to forecast numbers or create a reliable load balancing implementation or create bug-free code. That's the job of Carbine. They didn't do it properly. They had plenty of time to do it properly, but for whatever reason (and frankly, I don't care what they are), they made poor decisions, built poor code, and implemented poor load balancing, resulting in this re-launch. They didn't look at their original launch and build a comparison model to this one that would allow them to deliver what they marketed. They didn't look at nearly every patch they've released where they've broken classes and content. They didn't look at nearly every patch they've released where MANY things were wrong. They didn't learn from past behaviour. Instead, their continual, seemingly unbreakable cycle of releasing patch, after patch, causing downtime, server-side and client-side patches is evidence of a team that is clearly passionate about their product, but lack the conviction of that passion and the ability to see passion through to delivery.
 
It's irrelevant what other games experience. This is is Wildstar, no those other games. This is their re-launch, this is their opportunity to attract a whole new playerbase. And no matter how you look at it, or the pretty words you write focusing on the humanistic side of the issue in an attempt to engender sympathy for them, this is ineptitude and it's damaging. End of story.
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As for Heavensward, that was an expansion to an already released game, not a re-release or launch.
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Well, major passes on itemization, a total rework of stats, new content and trying to fit WAY more people than before into it. 
 
EDIT: Also, worth noting that at launch, they spun up multiple servers to accommodate the influx of people and wound up with really mediocre population on all of them, which is part of what led a lot of people to transfer or leave. 
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Just like the issues that made this game a ghost town in the first place?
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			Cant fix a mmo over night. 	
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I would rather have less players on more servers than the lag we have right now. Shoot.... wait.... wait... wait.... ohhh joy... loot (maybe)... all the time being pounded on by the second mob you can't do a thing about.
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Cant fix a mmo over night. 
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Shouldn't have gone live with a broken MMO.
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It would be easier to show some understanding if these issues were only due to the F2P launch. yes all MMO's experience some issues at launch to a greater or lesser degree but WIldstar is at the greater end of that scale.
The people saying just wait and the problems will be solved in a week seem to be forgetting the game has been plagued by Bugs, FPS, Lag and server issues for its entire life, not just at launch.
Entire continents lagging and crashing whenever a group engaged a world boss for starters	
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			The sad thing is that the publisher did not understand that this game has a very large following and small balled the FTP launch.  Really love the idea of the game but this dud of a FTP launch is really a turn off.  I understand that I will need to come back in a week or so, and I will, but there is a pile of potential players willing to spend $$$$ that will not bother coming back and seeing such a loss is a indicator of really poor product management.  	
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