102540-one-last-tale-of-customer-support

== Content ==
			
Before I leave, I want to share with you my last tale with Customer support. Devs, I want you to see why people are leaving your game.
It's not even about the items - it shows just how much these guys really want us as customers.
 
Lost 60 gold...
 
Jul 14 14:19
I have noticed I have lost around 60 gold after purchasing from the DREDD Surplus Vendor in Illium (I purchased some costume items)
 
Comments
 
Agent Lopp 
WildStar Player Support
·         Good day, Citizen!
We are currently getting your ticket into the hands of one of our awesome agents, and they will be responding to you shortly with more information.
Because of the huge volume of tickets we’re seeing from everyone playing, wait times might be a little longer than usual. Hang in there! You should get a response from an agent within 24 hours.
Due to a huge influx of demands for item restoration, we have implemented some temporary policies to make sure we get you the fastest possible service, while still getting you the support you deserve.
While our agents do a little digging to figure out the cause of your issue, just to let you know, there are a couple possible resolutions:
1.     We have determined your missing item(s) were caused by an in-game bug or glitch and we will do all we can to assist in the restoration process.
2.     We have determined your missing item(s) were accidentally sold/deleted/salvaged by user error and can offer you a one-time restoration if your character is above level 45 and you haven’t already made use of this option.
Please keep an eye on this ticket, and we will update you as soon as one of our agents has had the chance to look into your request.
Cheers,Agent LoppWildStar Support Team
July 14, 2014 14:19
 
Jeffrey 
GameOps
·         Good day,!
Thanks for contacting the WildStar Support Team. Unfortunately, I'm not sure what exactly you need help with. If you could let me know exactly what issue you're experiencing and provide as much detail as possible, I'll try and find a solution as fast as I can.
JeffreyWildStar Support Team
July 19, 2014 05:17
·         I mysteriously lost 60gold to the vendor - quite sure it drained my gold when I purchased a costume piece in illium - I was hoping to get that 60 gold back to my account. Also I was part of the stress test weekends and never got my wrecking crew title :( My account was created for the feb 20th stress test.
July 19, 2014 05:55
 
Mary 
GameOps
·         Hello there,!
Thank you so much for letting us know about this. The Development Team is aware of a number of ongoing issues and are working on resolutions for known issues, however we don't have a fix or workaround for your issue quite yet. Please keep an eye on our forum post where we are tracking known issues and providing updates as we have them - https://forums.wildstar-online.com/forums/index.php?/topic/71969-confirmed-issues-updated-617/ .
If your issue is not on our known issues list, please submit your bug in-game. Simply type /bug in the chat window to bring up the bug form which goes directly to QA.
Please understand that support is not able to provide details on how the game will work. If you are currently a Wildstar player, you can discuss these features and your suggestions for improvement on the forums at https://forums.wildstar-online.com/forums/.
Also, regarding the title issue from the stress test, our sincerest apologies for any confusion but it was meant to removed, and is not going to be available for all who participated in the beta anymore.
Regards,
MaryWildStar Support Team
July 19, 2014 17:27
 
·         First of all - Ok - so you know how I know you are lying about the title? Cougar told me to submit a ticket about this in a forum post.
https://forums.wildstar-online.com/forums/index.php?/topic/97712-whatever-happened-to-the-ops-title-we-were-meant-to-get-from-ptr-closed-beta/
Someone else also states that THEY GET THEIR TITLE WHEN THEY MESSAGED SUPPORT.
Here is a tweet from my twitter account too - WITH THE TWEET FROM COUGAR HIMSELF!
https://twitter.com/Cougardc/statuses/489454636529508354
IF YOU CANNOT HELP ME - PASS ME ON TO SOMEONE WHO WILL INSTEAD OF MAKING UP RUBBISH PLEASE!
Secondly -
I asked for a restoration of gold that was LOST - Isn't that the whole point of this process?
July 19, 2014 17:38
 
·         Oh and here is another pic of someone with the title -
http://i.imgur.com/Ve3RV3d.png
July 20, 2014 05:11
 
Cougar 
Carbine
·         Hey,
Cougar here (yes I can take/solve tickets if I have the spare time). I took a look at our Stress Test database and I do not see your email in the list as of those who participated in the very specific Stress Test testing events during Closed Beta. Please note that Closed Beta (and the various weekend events) are a very different beast from the Stress Tests. (Many players could not play at all in the Stress Tests due to the ... stress we were placing on the servers)
Please also note that in my tweet I specifically said we could check, not that it was a sure fire thing that you'd get it. I've checked personally on your account, and there is no record of you earning the title. I'm sorry to be the bearer of bad news.
As far as your missing gold, that's a bit above my rudimentary CS skills, so I'm going to leave the ticket open so the real professionals can help you out with that request.
CougarWildStar Support Team
July 21, 2014 15:23
 
Mary 
GameOps
·         Hi!
My sincerest apologies to you for any confusion regarding your Stress Test Title, and your understanding is much appreciated. Also, I am currently reviewing your report regarding your missing Gold from the DRED Surplus Vendor. Could you possibly give me the details of the items you have purchased from the vendor, so I may investigate this further? :)
I will be patiently waiting for your reply,
MaryWildStar Support Team
July 21, 2014 16:25
 
·         Here is the key if you want to check (Still kind of disappointed we didn't get our Ops title, really looking forward to it) - 2WW7-HYCW-2EQN-LATR-R2UR <-for Cougar. The reason for being so cheesed off about this whole thing is I'm really over game companies saying they are going to do one thing, and then the customers missing out all together - it may seem like a small thing but rest assured sometimes it can be a sign of things to come down the track - and it is quite worrying when you purchase a game like Wildstar to put a bit of time into. (Yes, I have no life lol.) ,- Can you make sure Cougar reads this please?
Sorry to get quite upset and make a song and dance about this but it seems its the only way to get a human response on here (I'm not that much of a dick in real life)
As for the gold items - I was purchasing The (Scruffy?) Cap / Dominion starter zone costume. Afterwards I noticed that I was missing more gold than what I had should
July 21, 2014 20:04
 
Jake 
NCSOFT
·         Hello,
As mentioned in your ticket #9####, The last stress test event that awarded the Wrecking Crew title occurred during the weekend of February 14, 2014.
The code you provided was for the GODANKEY partner weekend event which occurred on the weekend of February 19, 2014. This code was the code that was used to create your WildStar account. Note, that your WildStar account was created after the last stress test that provided this title. Ultimately you "missed out" because you did not participate in the events that provided this title, as noted by both me in the above mentioned ticket as well as Craig "Cougar" Turner earlier in this email thread.
As for missing currency, I am not showing a decrease in 60 gold for the character just prior to when you submitted this ticket. I do show however that you spent 8 Gold 10 Silver 29 Copper on 4 AMPs and a Farside Biome FabKit , and another 88 Silver 57 copper on repairs several hours prior to submitting this ticket.
Can you tell me when it was you were purchasing the costume piece you mentioned so I have a more accurate time with which to research this issue for you? (Approximate Date and time)
Regards,
JakeWildStar Support Team
July 25, 2014 15:33
·         Your kidding right? I mentioned it a few times above that I was purchasing costume items (the dominion starter zone outfit and the scruffy hat) from the DREDD vendor in Illium.
If you think I am lying please check the account as those items were purchased before I submitted the ticket.
At this point, I have unsubbed from Wildstar and I doubt I will be back. For starters I'm not happy with the professionalism of your customer support team - you guys close tickets on me / tell me lies about things not being in the game and ultimately the stress test title - NOW - before we go into another argument about this it was mentioned that this was also meant for people who were in the other beta weekends / PTR - but ultimately - I don't really care about that anymore - what I care about is the poor responses from you guys. I've had so many items go missing / buffs/ renown whatever else (check the other tickets) with no satisfactory outcome. Why I'm going back to Blizzard - because customer support seems to move mountains for you - not here. It may be a new IP but that's your competition. I am so disappointed, this could have been a great game, pity the experience has been tarnished so much. I know that a lot of my friends have had the same problem will be joining me in moving of this game.
July 25, 2014 15:53
 
Charles P. 
NCSOFT
·         HI,
It seems we are having communication issues. Since we have been going back and forth with multiple issues (the title and DREDD Vendor) it seems some of the details have been missed in between.
Where we are at now:
Missing gold from the DREDD Vendor: We don't see any missing gold after you interacting with the vendor. As Jake mentioned previously, all we see is that you spent 8 Gold 10 Silver 29 Copper on 4 AMPs and a Farside Biome FabKit , and another 88 Silver 57 copper on repairs several hours prior to submitting this ticket previous to submitting this ticket on the 14th. We absolutely understand that this could have happened at a different time, so we have asked if you could tell us when this happened so we can properly comb the logs during that time frame.
Poor responses: You are correct. There have been many poor responses to you and other customers. That is something we are all working on improving. In this particular ticket though so far you have had Two Game Masters, a Senior Game Master, Cougar (a Sr. Producer), and a Support Manager attempt to help you. We are willing to dig and hunt to find out where and how you lost your gold. So far in the past 11 days we have gotten the Who: (DREDD Surplus Vendor in Illium) the What: (The (Scruffy?) Cap / Dominion starter zone costume,) but we are missing the When: (we guessed some time around when you submitted the ticket.)
The Title: This has already been explained. The shortest version is you started playing after the title grants had ended. The last people to qualify for the title were in the February 14th Stress Test Group. Your code was after this.
So, if you still desire help let's concentrate looking for the lost gold. (Which we are more than happy to do.) As for the title... there is not much I can do. You have already spoken directly to my bosses' boss about that.
Thank you,
Charles P.WildStar Support Team
July 25, 2014 19:40
·         Thanks for the response - above is exactly how you guys should be responding to tickets - it shouldn't take me acting like a 10 year with a temper tantrum to get a proper response- what if I hadn't (and a lot of people are far too accepting of this also and would just walk away immediately)
This definitely happened around this time as the costume was purchased before going into farside - without sounding like a dick, this really stresses the need for timely responses for queries such as this, especially since it has been almost two weeks and most peoples memories don't really seem to remember what happened in an MMO two weeks ago.
But yes, this ticket was submitted no more than hour after this happened, is there also the possibility that the vendor is bugged and not sending you the correct information / any information. I implore you to look at the history of that character (stealth) and its items , because how else would I have gotten such items.
July 25, 2014 22:53
 
Jake 
NCSOFT
·         Hello,
I reviewed the logs again for the time period you mentioned. On July 14, you had 4 login sessions listed below in UTC.
02:08:55 to 03:51:0606:10:29 to 09:29:3712:01:52 to 12:19:3312:34:30 to 16:17:07 <- Scruffy Hat of the Hero was purchased during his login session at 12:38pm UTC
As you mentioned this occurred within an hour of purchasing the Scruffy Hat of the Hero, I searched our records for the logs that occurred from when your character was logged in from 12:01pm UTC to 12:19 pm UTC and from 12:34pm UTC to just after the purchase of this costume item at 12:38pm UTC (12:40).
After reviewing these logs I was unable to verify the character lost 60 Gold. Because I cannot verify this loss or what caused it, we will be unable to reimburse this currency.
Regards,
JakeWildStar Support Team
July 26, 2014 14:19
·         and nothing about the dominion starter zone costume I purchased also along with this?
hmm, something tells me if it doesn't show up in your logs, that something may be wrong!
July 27, 2014 00:26
 
Jake 
NCSOFT
·         Hello,
If you are referring to The Scruffy Hat of the Hero item. I am seeing that item is in your inventory and as noted in the previous response was purchased during the last login session listed. That item is listed in our logs and show it was purchased for 1 Gold.
Regards,
JakeWildStar Support Team
July 27, 2014 13:30
·         Your avoiding the question again!!!!!!
So nothing about the Cryosuit of the Dominion either? And that is where I am having a problem believing you guys here - you didn't say anything about that when I clearly told you I had purchased that outfit also and you failed to mention that also.
I've unsubbed - this has all become beyond a joke - you guys really don't care about customer service nor about helping the customer.
July 27, 2014 13:52
 
Jake 
NCSOFT
·         Hello,
I apologize for my misunderstanding since this is the first time you specifically mentioned these items by name. It previously appeared you were only referring to the Scruffy Hat of the Hero.
I do see that you have purchased 3 items that mention "Cryosuit of the Dominion". These purchases also took place during the same login session as the purchase of the Scruffy Hat of the Hero. Each piece of those items cost 1 Gold as well.
Regards,
JakeWildStar Support Team
July 27, 2014 14:31
·         I actually mentioned this several times - and not even a hint at trying to keep me as a customer? this is amazing!
July 27, 2014 14:48
 
Jake 
NCSOFT
·         Hello,
I would definitely like to see you remain a member of the WildStar community, and hope that you remain as such. However, should you decide not to continue playing WildStar, I do wish you luck on your future gaming endeavors.
Please let us know if you have any other questions.
Regards,
JakeWildStar Support Team
July 27, 2014 15:20
·         Regardless I've passed this ticket on to someone 'further up' for investigation as I am not happy with the quality of customer service you have given me.
July 27, 2014 15:22	
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All this for 60 g oh come on man 
 
0/10	
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All this for 60 g oh come on man 
 
0/10
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It's not about the items - it's about how much they want us as customers and how far they are willing to go to actually do their job. 
Whether its 60 gold or 5 gold, they clearly don't care about their customers - prove me wrong. 
----
			
{| class="blockquote"
It's not about the items - it's about how much they want us as customers and how far they are willing to go to actually do their job. 
Whether its 60 gold or 5 gold, they clearly don't care about their customers - prove me wrong. 
----
			
{| class="blockquote"
I kinda feel like that one CS response was right; you got a response from multiple senior individuals and a senior producer. You didn't get what you wanted, and I understand your frustration on that, but it seems like once you got past the first tier of support they put the appropriate people on it.
----
			
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All i am seeing is a respectible customer support vs a LIAR
----
			
{| class="blockquote"
They got caught out not actually checking what items I had bought which I mentioned several times. If you also look at the end, they don't give a shit about customer retention either - but what really bugs me is that so many people gave me false answers.. 
----
			
{| class="blockquote"
It seems like you didn't keep your cool while dealing with them, which lead to more noise being introduced into the conversation. The "!!!!!" and complains about them not wanting to keep you as a customer could have been taken out entirely. Honestly, when a CS rep sees that, they figure you've already made up your mind.
----
			
{| class="blockquote"
Before I leave, I want to share with you my last tale with Customer support. Devs, I want you to see why people are leaving your game.
It's not even about the items - it shows just how much these guys really want us as customers.
 
Lost 60 gold...
 
Jul 14 14:19
I have noticed I have lost around 60 gold after purchasing from the DREDD Surplus Vendor in Illium (I purchased some costume items)
 
Comments
 
Agent Lopp 
WildStar Player Support
·         Good day, Citizen!
We are currently getting your ticket into the hands of one of our awesome agents, and they will be responding to you shortly with more information.
Because of the huge volume of tickets we’re seeing from everyone playing, wait times might be a little longer than usual. Hang in there! You should get a response from an agent within 24 hours.
Due to a huge influx of demands for item restoration, we have implemented some temporary policies to make sure we get you the fastest possible service, while still getting you the support you deserve.
While our agents do a little digging to figure out the cause of your issue, just to let you know, there are a couple possible resolutions:
1.     We have determined your missing item(s) were caused by an in-game bug or glitch and we will do all we can to assist in the restoration process.
2.     We have determined your missing item(s) were accidentally sold/deleted/salvaged by user error and can offer you a one-time restoration if your character is above level 45 and you haven’t already made use of this option.
Please keep an eye on this ticket, and we will update you as soon as one of our agents has had the chance to look into your request.
Cheers,
Agent Lopp
WildStar Support Team
July 14, 2014 14:19
 
Jeffrey 
GameOps
·         Good day,!
Thanks for contacting the WildStar Support Team. Unfortunately, I'm not sure what exactly you need help with. If you could let me know exactly what issue you're experiencing and provide as much detail as possible, I'll try and find a solution as fast as I can.
Jeffrey
WildStar Support Team
July 19, 2014 05:17
·         I mysteriously lost 60gold to the vendor - quite sure it drained my gold when I purchased a costume piece in illium - I was hoping to get that 60 gold back to my account. Also I was part of the stress test weekends and never got my wrecking crew title :( My account was created for the feb 20th stress test.
July 19, 2014 05:55
 
Mary 
GameOps
·         Hello there,!
Thank you so much for letting us know about this. The Development Team is aware of a number of ongoing issues and are working on resolutions for known issues, however we don't have a fix or workaround for your issue quite yet. Please keep an eye on our forum post where we are tracking known issues and providing updates as we have them - https://forums.wildstar-online.com/forums/index.php?/topic/71969-confirmed-issues-updated-617/ .
If your issue is not on our known issues list, please submit your bug in-game. Simply type /bug in the chat window to bring up the bug form which goes directly to QA.
Please understand that support is not able to provide details on how the game will work. If you are currently a Wildstar player, you can discuss these features and your suggestions for improvement on the forums at https://forums.wildstar-online.com/forums/.
Also, regarding the title issue from the stress test, our sincerest apologies for any confusion but it was meant to removed, and is not going to be available for all who participated in the beta anymore.
Regards,
Mary
WildStar Support Team
July 19, 2014 17:27
 
·         First of all - 
Ok - so you know how I know you are lying about the title? Cougar told me to submit a ticket about this in a forum post.
https://forums.wildstar-online.com/forums/index.php?/topic/97712-whatever-happened-to-the-ops-title-we-were-meant-to-get-from-ptr-closed-beta/
Someone else also states that THEY GET THEIR TITLE WHEN THEY MESSAGED SUPPORT.
Here is a tweet from my twitter account too - WITH THE TWEET FROM COUGAR HIMSELF!
https://twitter.com/Cougardc/statuses/489454636529508354
IF YOU CANNOT HELP ME - PASS ME ON TO SOMEONE WHO WILL INSTEAD OF MAKING UP RUBBISH PLEASE!
Secondly -
I asked for a restoration of gold that was LOST - Isn't that the whole point of this process?
July 19, 2014 17:38
 
·         Oh and here is another pic of someone with the title -
http://i.imgur.com/Ve3RV3d.png
July 20, 2014 05:11
 
Cougar 
Carbine
·         Hey,
Cougar here (yes I can take/solve tickets if I have the spare time). I took a look at our Stress Test database and I do not see your email in the list as of those who participated in the very specific Stress Test testing events during Closed Beta. Please note that Closed Beta (and the various weekend events) are a very different beast from the Stress Tests. (Many players could not play at all in the Stress Tests due to the ... stress we were placing on the servers)
Please also note that in my tweet I specifically said we could check, not that it was a sure fire thing that you'd get it. I've checked personally on your account, and there is no record of you earning the title. I'm sorry to be the bearer of bad news.
As far as your missing gold, that's a bit above my rudimentary CS skills, so I'm going to leave the ticket open so the real professionals can help you out with that request.
Cougar
WildStar Support Team
July 21, 2014 15:23
 
Mary 
GameOps
·         Hi!
My sincerest apologies to you for any confusion regarding your Stress Test Title, and your understanding is much appreciated. Also, I am currently reviewing your report regarding your missing Gold from the DRED Surplus Vendor. Could you possibly give me the details of the items you have purchased from the vendor, so I may investigate this further? :)
I will be patiently waiting for your reply,
Mary
WildStar Support Team
July 21, 2014 16:25
 
·         Here is the key if you want to check (Still kind of disappointed we didn't get our Ops title, really looking forward to it) - 2WW7-HYCW-2EQN-LATR-R2UR <-for Cougar. The reason for being so cheesed off about this whole thing is I'm really over game companies saying they are going to do one thing, and then the customers missing out all together - it may seem like a small thing but rest assured sometimes it can be a sign of things to come down the track - and it is quite worrying when you purchase a game like Wildstar to put a bit of time into. (Yes, I have no life lol.) ,- Can you make sure Cougar reads this please?
Sorry to get quite upset and make a song and dance about this but it seems its the only way to get a human response on here (I'm not that much of a dick in real life)
As for the gold items - I was purchasing The (Scruffy?) Cap / Dominion starter zone costume. Afterwards I noticed that I was missing more gold than what I had should
July 21, 2014 20:04
 
Jake 
NCSOFT
·         Hello,
As mentioned in your ticket #9####, The last stress test event that awarded the Wrecking Crew title occurred during the weekend of February 14, 2014.
The code you provided was for the GODANKEY partner weekend event which occurred on the weekend of February 19, 2014. This code was the code that was used to create your WildStar account. Note, that your WildStar account was created after the last stress test that provided this title. Ultimately you "missed out" because you did not participate in the events that provided this title, as noted by both me in the above mentioned ticket as well as Craig "Cougar" Turner earlier in this email thread.
As for missing currency, I am not showing a decrease in 60 gold for the character just prior to when you submitted this ticket. I do show however that you spent 8 Gold 10 Silver 29 Copper on 4 AMPs and a Farside Biome FabKit , and another 88 Silver 57 copper on repairs several hours prior to submitting this ticket.
Can you tell me when it was you were purchasing the costume piece you mentioned so I have a more accurate time with which to research this issue for you? (Approximate Date and time)
Regards,
Jake
WildStar Support Team
July 25, 2014 15:33
·         Your kidding right? I mentioned it a few times above that I was purchasing costume items (the dominion starter zone outfit and the scruffy hat) from the DREDD vendor in Illium.
If you think I am lying please check the account as those items were purchased before I submitted the ticket.
At this point, I have unsubbed from Wildstar and I doubt I will be back. For starters I'm not happy with the professionalism of your customer support team - you guys close tickets on me / tell me lies about things not being in the game and ultimately the stress test title - NOW - before we go into another argument about this it was mentioned that this was also meant for people who were in the other beta weekends / PTR - but ultimately - I don't really care about that anymore - what I care about is the poor responses from you guys. I've had so many items go missing / buffs/ renown whatever else (check the other tickets) with no satisfactory outcome. Why I'm going back to Blizzard - because customer support seems to move mountains for you - not here. It may be a new IP but that's your competition. I am so disappointed, this could have been a great game, pity the experience has been tarnished so much. I know that a lot of my friends have had the same problem will be joining me in moving of this game.
July 25, 2014 15:53
 
Charles P. 
NCSOFT
·         HI,
It seems we are having communication issues. Since we have been going back and forth with multiple issues (the title and DREDD Vendor) it seems some of the details have been missed in between.
Where we are at now:
Missing gold from the DREDD Vendor: We don't see any missing gold after you interacting with the vendor. As Jake mentioned previously, all we see is that you spent 8 Gold 10 Silver 29 Copper on 4 AMPs and a Farside Biome FabKit , and another 88 Silver 57 copper on repairs several hours prior to submitting this ticket previous to submitting this ticket on the 14th. We absolutely understand that this could have happened at a different time, so we have asked if you could tell us when this happened so we can properly comb the logs during that time frame.
Poor responses: You are correct. There have been many poor responses to you and other customers. That is something we are all working on improving. In this particular ticket though so far you have had Two Game Masters, a Senior Game Master, Cougar (a Sr. Producer), and a Support Manager attempt to help you. We are willing to dig and hunt to find out where and how you lost your gold. So far in the past 11 days we have gotten the Who: (DREDD Surplus Vendor in Illium) the What: (The (Scruffy?) Cap / Dominion starter zone costume,) but we are missing the When: (we guessed some time around when you submitted the ticket.)
The Title: This has already been explained. The shortest version is you started playing after the title grants had ended. The last people to qualify for the title were in the February 14th Stress Test Group. Your code was after this.
So, if you still desire help let's concentrate looking for the lost gold. (Which we are more than happy to do.) As for the title... there is not much I can do. You have already spoken directly to my bosses' boss about that.
Thank you,
Charles P.
WildStar Support Team
July 25, 2014 19:40
·         Thanks for the response - above is exactly how you guys should be responding to tickets - it shouldn't take me acting like a 10 year with a temper tantrum to get a proper response- what if I hadn't (and a lot of people are far too accepting of this also and would just walk away immediately)
This definitely happened around this time as the costume was purchased before going into farside - without sounding like a dick, this really stresses the need for timely responses for queries such as this, especially since it has been almost two weeks and most peoples memories don't really seem to remember what happened in an MMO two weeks ago.
But yes, this ticket was submitted no more than hour after this happened, is there also the possibility that the vendor is bugged and not sending you the correct information / any information. I implore you to look at the history of that character (stealth) and its items , because how else would I have gotten such items.
July 25, 2014 22:53
 
Jake 
NCSOFT
·         Hello,
I reviewed the logs again for the time period you mentioned. On July 14, you had 4 login sessions listed below in UTC.
02:08:55 to 03:51:06
06:10:29 to 09:29:37
12:01:52 to 12:19:33
12:34:30 to 16:17:07 <- Scruffy Hat of the Hero was purchased during his login session at 12:38pm UTC
As you mentioned this occurred within an hour of purchasing the Scruffy Hat of the Hero, I searched our records for the logs that occurred from when your character was logged in from 12:01pm UTC to 12:19 pm UTC and from 12:34pm UTC to just after the purchase of this costume item at 12:38pm UTC (12:40).
After reviewing these logs I was unable to verify the character lost 60 Gold. Because I cannot verify this loss or what caused it, we will be unable to reimburse this currency.
Regards,
Jake
WildStar Support Team
July 26, 2014 14:19
·         and nothing about the dominion starter zone costume I purchased also along with this?
hmm, something tells me if it doesn't show up in your logs, that something may be wrong!
July 27, 2014 00:26
 
Jake 
NCSOFT
·         Hello,
If you are referring to The Scruffy Hat of the Hero item. I am seeing that item is in your inventory and as noted in the previous response was purchased during the last login session listed. That item is listed in our logs and show it was purchased for 1 Gold.
Regards,
Jake
WildStar Support Team
July 27, 2014 13:30
·         Your avoiding the question again!!!!!!
So nothing about the Cryosuit of the Dominion either? And that is where I am having a problem believing you guys here - you didn't say anything about that when I clearly told you I had purchased that outfit also and you failed to mention that also.
I've unsubbed - this has all become beyond a joke - you guys really don't care about customer service nor about helping the customer.
July 27, 2014 13:52
 
Jake 
NCSOFT
·         Hello,
I apologize for my misunderstanding since this is the first time you specifically mentioned these items by name. It previously appeared you were only referring to the Scruffy Hat of the Hero.
I do see that you have purchased 3 items that mention "Cryosuit of the Dominion". These purchases also took place during the same login session as the purchase of the Scruffy Hat of the Hero. Each piece of those items cost 1 Gold as well.
Regards,
Jake
WildStar Support Team
July 27, 2014 14:31
·         I actually mentioned this several times - and not even a hint at trying to keep me as a customer? this is amazing!
July 27, 2014 14:48
 
Jake 
NCSOFT
·         Hello,
I would definitely like to see you remain a member of the WildStar community, and hope that you remain as such. However, should you decide not to continue playing WildStar, I do wish you luck on your future gaming endeavors.
Please let us know if you have any other questions.
Regards,
Jake
WildStar Support Team
July 27, 2014 15:20
·         Regardless I've passed this ticket on to someone 'further up' for investigation as I am not happy with the quality of customer service you have given me.
July 27, 2014 15:22
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Hey dev's.
 
On my esper a week into the game I got trigger fingers.
 
Not thinking I was going to hate the esper and roll SS, and not knowing how valuable TF was, I sold it for a pretty good amount.
 
Can I have it back now? Please?
 
/rant about not getting things back when I eff up. Customer service is poop cause they can't fix my mistakes.
 
(kidding by the way. Not about being stupid and selling TF long long ago, but the rest)	
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			You were the problem there.  Yea, you mentioned "dominion starter suit" a few times, but you never gave the specific name of the items purchased until near the very end of the conversation, which is what they kept asking you for, specifics.  They were trying to get specifics from you to narrow shit down, not to play games with you.  Date, time frame, item names, specifics.	
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...they don't give a shit about customer retention either...
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Wow you guys actually read that whole box of badly formatted text?
 
What's the TLDR?	
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I'm not sure this is as big an issue. I had support admit that a talent point was bugged, that I had lost gold and materials in attempting to achieve it. It took almost two weeks for me to point to a list of bugs, where it wasn't included, then tell me I'd simply have to pay for the materials again.
 
I'm no fan of customer support for this company, and while they made some goofy answers where they didn't respond correctly, I'm not sure this is a great example of how bad they can be. 	
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{| class="blockquote"
Wow you guys actually read that whole box of badly formatted text?
 
What's the TLDR?
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Thank you for relaying your feedback about customer support before leaving. I'm sorry that they were not able to help you to your satisfaction, and I can understand how this would be a deal breaker. Since you have given us all of your feedback, I'm locking this thread. I hope you decide to try WildStar in the future, maybe to see if some of your concerns have been addressed. 
 
- Team WildStar 	
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