100420-missing-currency

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Just to say that I never really post on these forums, I read them alot but don't post. So hi!
 
Wildstar Player Support advised me to post here in General Discussion to make myself heard if I had concerns so here it goes.
 
Started a Vet Dungeon with 5.5 platinum, after a few stupid wipes needed to repair and suddenly I had 1 gold 75 silver. No idea what happen to the rest at all.
 
So, I opened a support ticket who responded after a few days to confirm they received the bug report and thanked me for telling them.
 
I asked for the plat to be replaced (stupidly thinking they could just look at my game account to see I had it and wasn't trying to scam them) and the response was "I have reviewed the incident that you’ve reported and unfortunately, we will be unable to offer a restoration at this time"
 
I'm not someone who power levels or plays the AH or is very good in general making gold so 5 platinum is alot to me and its loss has kinda screwed me.
 
I really do feel that Player Support could have done alot more to help and this was a poor service received.
 
Has anyone else experienced this or anything like it?	
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haven't experienced this but I do agree it is pretty poor service, assuming you are telling the truth.
players should not have to suck it up when a bug causes them to lose items or currency.	
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WildStar's customer service is basically nonexistant.
My guild's former MT spent the better part of a month dealing with support over chronically disappearing currency and was eventually just shut down completely and told that Carbine wouldn't restore anything and didn't consider investigating the bug causing the issue worth their time.  His whole chronicle is over at https://forums.wildstar-online.com/forums/index.php?/topic/98385-goodbye-wildstar-good-riddance-carbine/
 
I personally had 3k prestige randomly disappear and turn into an extra, phantom logic slot on my healing shoulders that would just eat money and not unlock if I tried to use it and just kind of disappeared and reappeared at complete random, taking more currency with it every time it did.  Carbine support told me to make sure my PC met the minimum system requirements for the game.  And then they deleted the item off my toon and gave me a medium armor green spellslinger PvP chest with the same stats as the regular blue as compensation, or something.  And then that disappeared too.  Along with all my actual PvP gear.  Of which they eventually restored the healing hat, an item I didn't have.  Except they gave me one without rune slots.
 
The management and (lack of) customer service in this game has driven away basically 3/4 of what was, at one point, a guild with 200 applicants and 100-some members.  I have no desire to play this game anymore because I honestly feel like any effort spent on it will be wasted when, not if, the game decides to break and *cupcake* me over.  It's not even the bugs, though.  In other games I could count on decent support staff to talk to, even if fixing issues takes awhile, and eventual bug fixes.  In this game I get the digital equivalent of a giant, spiked metal *cupcake* courtesy of support and ludcriously rushed content patches shoveled out to meet an imaginary deadline and look impressive instead of fixes to major issues in core game mechanics. 
 
I can only imagine a lot of people are feeling that way with how dead some of the servers are starting to look.
 
It's kind of sad considering how good this game could be.	
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