107461-only-one-character-restoration-per-account-allowed

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Hello everyone, I was asked by support to discuss this here on forums so here I am.
 
I know I am dumb,
but like month and half ago I requested for character restoration after I deleted one of my characters by mistake while creating some alts (yes it can happen). Character got restored after 4 days.
 
Now I was asking for another restoration of level 50 (esper) character which I deleted due to going another faction and server, but support tells me there is only one item restoration allowed.
 
Why is there such a policy? And will it be changed one day?
 
Thanks for answear.	
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Hello.
 
I know I am dumb but like month and half ago I requested for character restoration after I deleted one of my characters by mistake while creating some alts. Character got restored after 4 days.
 
Now I was asking for another restoration of level 50 character which I deleted due to going another faction and server but support tells me there is only one item restoration allowed.
 
Why is there such a rule?
 
Thanks
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How do you delete a character by mistake?
 
As I recall you have to type that characters name in to confirm deletion.	
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			Smells like troll.	
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Why is there such a rule?
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			Not troll. Level 50 I deleted because I decided to go another faction .. I leveled 8x 50 level already and could not decide on my main. Its not about why I deleted but why there is such policy .. in wow i got character restored 10+ times ..	
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 in wow i got character restored 10+ times ..
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Then you were exceptionally lucky, because last I knew WoW had a limit also.
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			To prevent abuse. To make players consider whether they really want to do something, rather than relying on GMs to undo things for them. I do agree it would be nice to have slightly more than just 1 restore, but even Blizzard will deny you a restoration if they feel you are taking advantage of it. They do give more slack than most, but I would say they're an exception to that general rule.	
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Because finding and restoring a specific character from the backups isn't simple.
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There is item restoration limit .. once per month, as many items you want restored. But no character restoration.
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Item and character restorations are simple if the game actually saves data in a reasonable manner... there's a reason Blizzard's been able to automate 99% of their item restores. Character restorations take a full ticket, but you will get your character back no questions.
 
I really don't understand what people in this community have against restorations. CS should be focused on helping customers, not punishing them.
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Item and character restorations are simple if the game actually saves data in a reasonable manner... there's a reason Blizzard's been able to automate 99% of their item restores. Character restorations take a full ticket, but you will get your character back no questions.
 
I really don't understand what people in this community have against restorations. CS should be focused on helping customers, not punishing them.
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			They shouldn't have it at all unless you got hacked. Be more careful!	
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Item and character restorations are simple if the game actually saves data in a reasonable manner... there's a reason Blizzard's been able to automate 99% of their item restores. Character restorations take a full ticket, but you will get your character back no questions.
 
I really don't understand what people in this community have against restorations. CS should be focused on helping customers, not punishing them.
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I've even seen Blizzard put their foot down on character restoration abuse, and told one player "no, stop it" after they requested a character be restored for like the 23rd time. That person had no respect for CS, just felt they were there to do anything the customer asked. 
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When my girlfriend had to get characters restored after getting hacked years ago (before they had 2factor) she was told the limit was 3 times for the life of the account. Not saying they haven't changed it, but there has been a limit, and I'll believe a GM before I believe you, sorry to say.
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See, there are situations like that, yes... but this community slams anyone who even wants a single restoration. It's absurd.
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See, there are situations like that, yes... but this community slams anyone who even wants a single restoration. It's absurd.
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See, there are situations like that, yes... but this community slams anyone who even wants a single restoration. It's absurd.
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Where do you see them slamming him for it?  They're slamming him for being frivolous, for deleting a lvl 50, but not slamming him for wanting a restore per se.
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Look ... I spent around 550+ hours played in wildstar already, bought 4x server transfer, 1x character rename, 3x creed but asking for one more restoration is TOO much I guess...
 
But ok ok .. ure all right. Carbine support has no flaws I guess but then dont wonder why people get back to other mmorpgs.
 
Case closed. 	
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It was a general comment. Go take a peek at other threads where people ask for item restorations and you will see no shortage of snide remarks along the lines of, "Carbine isn't here to hold your hand. Pay more attention next time."
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Ok ok .. ure all right. Carbine support is the best.
 
Case closed.
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It was a general comment. Go take a peek at other threads where people ask for item restorations and you will see no shortage of snide remarks along the lines of, "Carbine isn't here to hold your hand. Pay more attention next time."
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There is a reason people are saying this, it's because Wildstar's customer support is swamped. There are people who have problems that are preventing them from playing the game, from completing quests, or have lost money or items through bugs (not through carelessness).
 
Every time some like the OP or those from the other posts put in a ticket (or worse multiple tickets) for something that they caused to happen (intentionally in the case of this thread), then one of those other people who actually need customer support have to wait longer.
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I've got something against repeated, ongoing character restorations and the OP's example is perfect really. Level character to 50... no more character slots, but wants a new character... delete... make new character and level up... repeat... decide wants old character(s) back... restoration... repeat. This is simply bypassing the character limit and using the database as a character storage facility.
 
Sure, if someone wants to pay Carbine to use the database as extra character slots, I'm all for them implementing a character storage/restoration system. Or, Carbine can start offerring extra character slots for sale.	
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Look ... I spent around 550+ hours played in wildstar already, bought 4x server transfer, 1x character rename, 3x creed but asking for one more restoration is TOO much I guess...
 
But ok ok .. ure all right. Carbine support has no flaws I guess but then dont wonder why people get back to other mmorpgs.
 
Case closed. 
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Ok so rejecting the tickets is way to go :)
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Wow...I'm sorry but the more I read, the more this smells of severe entitlement. 
 
Carbine! I paid for this and this, and that over there; and don't forget all of those thingies!!!! I paid for sooooo much, so now I'm entitled to "xyz."
 
That is exactly how it's coming across. You say you've leveled to 50, what...? 8 times now? Shouldn't be too difficult for you to do it again. You have to type in the name of your toon in order to confirm the deletion; you cannot delete a toon on accident! It's your fault, not Carbine's that your toons were deleted.	
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Why would you buy 3x Creed? Are you trying to get them to reunite and torture us all with more horrible songs... that for some stupid reason people liked, but now regret liking? 
 
(It's Credd not Creed.)
 
That said, i don't see the harm in giving you back a 50 TBH but, also in the future you should really think that through before deleting something you may not want to potentially level again.
 
Let me guess though you deleted a 50 Esper, and now that they're actually very good (i.e. FotM) you want it back? ;)
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Wow...I'm sorry but the more I read, the more this smells of severe entitlement. 
 
Carbine! I paid for this and this, and that over there; and don't forget all of those thingies!!!! I paid for sooooo much, so now I'm entitled to "xyz."
 
That is exactly how it's coming across. You say you've leveled to 50, what...? 8 times now? Shouldn't be too difficult for you to do it again. You have to type in the name of your toon in order to confirm the deletion; you cannot delete a toon on accident! It's your fault, not Carbine's that your toons were deleted.
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Infact i decided to not log in since my ticket was rejected .. no one will miss but thats how it is.
 
Entitlement? Maybe I am just spoiled from other mmorpgs with better support ...
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Can I have all your stuff?
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Sorry man :( :D
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			Just out of curiosity, why would you delete a lvl 50 if you were making a char on a different server?	
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BTW support told me to discuss this on the forums .. so here I am being flamed :D
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It was a general comment. Go take a peek at other threads where people ask for item restorations and you will see no shortage of snide remarks along the lines of, "Carbine isn't here to hold your hand. Pay more attention next time."
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Lemurian, check your boots. I think they are becoming white and metal-plated!
 
You don't even need to go to other threads to see that 'pollution'. People brought it to this thread as soon as they started thinking that asking for restorations is asking Carbine to do "whatever the players want", that the arbitrary "one restoration" limit is to "prevent abuses" (because CLEARLY if you make more than one mistake you must be an abuser! Of course!), and that "how do you make that mistake? ZOMG!".
Instead of, you know, thinking that someone asking for Carbine to provide support is only asking for Carbine to do exactly that. This person didn't delete a random piece of loot from one of their characters, he deleted a whole character. How? It doesn't matter. It's an account-changing problem. Not restoring their character is just asking to lose them as a customer. And those single customers? They add up.
 
Even worse, why does this limit exist? Should we accept a hard-limit on character/item restorations to "help against abuse" when its pissing off legitimate customers? Wouldn't it be better if Carbine spent some more money on hiring GMs and Moderators who could identify those possible abusers without having to throw everyone else into the "abuser" bag as soon as they ask for more than one resoration? It makes no sense.
 
No, actually, it makes perfect sense. Carbine/NCsoft is lazy, trying to save money, and so they placed an arbitrary restriction so they wouldn't have to worry about "wasting" resources identifying who is and who is not an abuser when a ticket shows up. Then the community applauds and justifies this behaviour. That makes no sense.	
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It makes perfect sense,
 
If you havent noticed, Wildstar was made to cater to "hardcores"
 
and by hardcores, I mean that small, wheedly, angry, screaming,  painful boil on every MMO ever's forums of those people who 
 
1: constantly whine about how the game used to be so much better than it is now.
 
2: constantly whine about how games were so much more challenging and hardcore once upon a time (while ignoring games like Ultima Online a still exist, or that vanguard was oldschool in every way imaginable)
 
3: constantly whine about any change they perceive as challenging their ability to parade around in gear nobody else gives enough *cupcake*s to grind 800 weeks for and smash their superiority into the faces of common casual plebs.
 
4: constantly downvote, rage, and self-righteously mock anyone who disagrees with them or white knights so the company cant tell if legitimate complaints are actually being levied because they do their damndest to drown out criticism with screaming loudly until the bad people wanting to ruin "their game" go away,	
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			Well its only 2 months since release, things should get better later.	
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			Well, deleting is deleting, not character storage. I think 1 chance is more than enough to learn what not to do.	
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Yes, because real people pay complete, full attention to what they are doing all the time, and they identify bugs and the cause of mistakes instantly. And then real people never comit a mistake ever again. Because they learnt instantly what was wrong, in what way, and their brains wire into not forgetting about it. The history of manking shows us this.
Except it doesn't.
 
What do you have against people asking Carbine for help more than once? Are you afraid their mistakes are going to have the moderators and other employees too busy to help you with them? Except you will never make a mistake more than once, clearly! So there's no reason to bash other people over it. Be happy that you will never, ever stumble with the same stone twice. Unlike those poor gamers who dared to ask Support for help. 
I just don't get it.
 
moderator edit: content 
			
				
	Edited August 11, 2014 by Chillia	
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Yes, because real people pay complete, full attention to what they are doing all the time, and they identify bugs and the cause of mistakes instantly. And then real people never comit a mistake ever again. Because they learnt instantly what was wrong, in what way, and their brains wire into not forgetting about it. The history of manking shows us this.
Except it doesn't.
 
What do you have against people asking Carbine for help more than once? Are you afraid their mistakes are going to have the moderators and other employees too busy to help you with them? Except you will never make a mistake more than once, clearly! So there's no reason to bash other people over it. Be happy that you will never, ever stumble with the same stone twice. Unlike those poor gamers who dared to ask Support for help. 
I just don't get it.
 
moderator edit: content 
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What do you have against people asking Carbine for help more than once? Are you afraid their mistakes are going to have the moderators and other employees too busy to help you with them? Except you will never make a mistake more than once, clearly! So there's no reason to bash other people over it. Be happy that you will never, ever stumble with the same stone twice. Unlike those poor gamers who dared to ask Support for help. 
I just don't get it.
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Abusing the character restoration system is not a viable circumvention of the character slot limit.
 
I'd restore you, first time free, each additional time on a sliding scale of $5, $10, $20, $50.
 
Buy a second copy of the game if you seriously need that many characters and you can't decide.	
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O_O why would you delete a 50?
 
...........O_O................O_O..............O_O.............*shakes violently* WHY!!!!???!!
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Well the OP clearly didn't do it by mistake. Some time intent matters, he never presented a valid reason why he deleted the character and why he now needs it back.Working for a software company and seeing how people treat support and the entitlement most have when talking to them I certainly jaded. Currently this game had issues and some players have legit issues that need addressed and some asshat who frivolously deletes characters and expects CRB to drop everything to restore a character be deleted of his own free will for whatever reason, no thanks. Likely they need to do manual restores given the current state of the game it takes time away from real issues. 
 
moderator edit: content 
			
				
	Edited August 11, 2014 by Chillia	
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OP shouldn't be able to use Carbine as their personal data recovery service.  Especially more than once.
 
As others have stated, their process for restoration probably isn't that mature, the character must be retrieved from a backup and this probably involves some man-hours possibly a DBA's time...  Time = money, and why should Carbine be expending their resources on you because you want your FOtM toon back?  OP seems to have a lot of free time on his hands, so it shouldn't take too long to level another.
 
Should Carbine be spending their time and resources catering to OP's whims?  Or should they spend their time fixing and improving the game?	
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UPDATE Character SET CharacterDeletedFlag = 'N' WHERE CharacterId = 1234567890That's about how hard it should be.	
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UPDATE Character SET CharacterDeletedFlag = 'N' WHERE CharacterId = 1234567890
That's about how hard it should be.
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Well its only 2 months since release, things should get better later.
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Buy a second copy of the game if you seriously need that many characters and you can't decide.
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Honestly I think it has more to do with the fact the game isn't THAT old yet to warrant it being needed unless it was an emergency. I remember that I did the same thing in WoW in the first year it was released and they told me that as well, but I lost the character a second time because...some very naughty people got my account.(thank you roommate for downloading random crap like a jackass) and they were able to restore it again....
 
So it could simply be that unless it is an emergency they'll only do it once for now and as the game gets older and people may have more higher characters they may increase that amount.	
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Let's just encourage Carbine to expand character slots. ^^;
 
 
But they certainly keep them for a long, long time. Or they should. I had a character restored in WoW that I'd deleted over a year prior to when I requested the restore, and an item restored that I'd lost likely months prior (it just up and disappeared from my bank... I probably accidentally vendored it one day when cleaning out items). If Carbine is frequently purging their data on a timescale of weeks, that really doesn't seem right to me.
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That's assuming character was not actually wiped. And that assumes it's within the time frame before it gets cleared.
 
No, companies do not keep characters in database forever.
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Why always comparing to WOW?
 
Just comparing IT support between two universities I've worked at... a huge one and a smaller one... Cannot compare.
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You have leveled to 50, 8 times.
 
I suggest you do it a ninth.	
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Warammer Online (RIP) also offered restoarion with a very large timeframe to get them back, if it wasn't unlimited. The Secret World offers a character restoration every 30 days (though I couldn't find how long they are kept). I know Lineage 2 had that, and I believe Aion did too, but I'm not particularly sure about that one.
 
If we add those to WoW and Rift, we get that 5 MMOs had unlocked the ancient arts of Multiple Character Restorations. The others are catching up or not bothering at all. For example, Guild Wars 2 and Champion's Online (and all other Arc games, really) do not offer any restoration at all. 	
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...in wow i got character restored 10+ times ..
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