100623-about-getting-banned-and-cs

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So a friend of mine got his account stolen but was able to get his account back due to the hacker not changing his pw. He then got an authenticator and contiuned to play. Last night they banned his account, and I was preparing him for the long struggle of getting his account unbanned. To my surprise he logged back in about two hours later unbanned.
 
So it looks like the wait times have gotten better, or people don't respond to the emails seeing as he was able to get unbanned in just a few hours by responding to the support emails.
 
great job wildstar CS!	
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So a friend of mine got his account stolen but was able to get his account back due to the hacker not changing his pw. He then got an authenticator and contiuned to play. Last night they banned his account, and I was preparing him for the long struggle of getting his account unbanned. To my surprise he logged back in about two hours later unbanned.
 
So it looks like the wait times have gotten better, or people don't respond to the emails seeing as he was able to get unbanned in just a few hours by responding to the support emails.
 
great job wildstar CS!
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I'm glad to hear this all worked out for your friend. :)
 
I did moderate the title slightly to better reflect what the thread was about. 
 
- Team WildStar 	
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I'm glad to hear this all worked out for your friend. :)
 
I did moderate the title slightly to better reflect what the thread was about. 
 
- Team WildStar 
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Whilst I am sure that there are examples of the support team struggling with the current workload, I too ask myself how many of these negative experiences that we read about have been exacerbated by the players themselves failing to read, act or comply with emails from the support team....
 
Whatever, always nice to hear about a positive experience :)	
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