100936-i-honestly-never-imagined-this-would-happen-what-the-hell

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(I had to type all of this out because copy paste doesn't work here)
 
Eldrin (Wildstar Player Support)
 
July 23, 11:30
 
I have carefully reviewed the specifics of this incident and I have good news. I did not find any damages to your characters (or their belongings)
as a result of your account compromise. As a result there are no items or currency for our team to restore.
 
In addition, we have scrubbed any account actions that took place, please contact us again and we will investigate if there was an additional access attempt prior to
the period of the time that you reported the account having become compromised. Otherwise, your account compromise investigation has been completed.
 
Welcome back to the game and please let us know if you have any additional questions about how to keep your account secure.
We'll be happy to help.
 
Regards,
 
Eldrin
 
Wildstar Support Team.
 
 
(This is such B.S. What a huge lazy investigator) I responded to the email they sent me saying I was banned, so you would think they would check prior to the banning.
Also, who hacks an account and doesn't take anything? Ridiculously lazy investigation. My bank and my mainslot gear was not sold off. My plat was gone, my elder gems were gone my inventory was cleared
out my professions were changed all my extra bags were sold off.
 
I want my stuff back!!!
 
 
 	
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(I had to type all of this out because copy paste doesn't work here)
 
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Honestly that's not my job, that's why there are machines that log things at timelines etc.
 
Who recalls exactly how many of what in every stack or the exact names of every piece of extra gear with their exact stats and rune slots and imbuements on important gear or on
the abundance of fodder gear obtained from mobs pvp bags, not to mention amps and housing décor in their inventory right before they get banned unexpectedly..come on.	
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Might be mad at Chua for this, how then know stuff is still missing if cannot remember everything?
Logic not really make sense.
 
Can start by replying to ticket want missing Plat and EG back, is start. no?	
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What's the point? Odds are you'll be hacked again within a week.
 
Why?
 
Because YOU are the lazy one:
 
Too lazy to have separate e-mails and separate passwords.
 
Too lazy to set up an authenticator.
 
Too lazy to identify your own stuff you claim lost.
 
The support crew are short staffed. They can't spend the day reading thousand of pages of backlogs trying to recover stuff you don't even remeber having.	
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Oh man, I'm trying to build this hospital right now, but it's the workers fault someone keeps coming on my jobsite breaking into the toolboxes and stealing the tools, by the way its a 15 story hospital and not everyone can remember every single item that's missing. God it's all their fault they're so lazy.
 
Hah, I know.. I'll charge them extra money, or maybe take some from their paychecks and hire a security company for 24-7 surveillance, and if they disagree to me hiring security at their expense
I'll just hold each one accountable for every tool that's stolen when I get around to them telling me what's missing.	
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Oh man, I'm trying to build this hospital right now, but it's the workers fault someone keeps coming on my jobsite breaking into the toolboxes and stealing the tools, by the way its a 15 story hospital and not everyone can remember every single item that's missing. God it's all their fault they're so lazy.
 
Hah, I know.. I'll charge them extra money, or maybe take some from their paychecks and hire a security company for 24-7 surveillance, and if they disagree to me hiring security at their expense
I'll just hold each one accountable for every tool that's stolen when I get around to them telling me what's missing.
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I'll just hold each one accountable for every tool that's stolen when I get around to them telling me what's missing.
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Except securing your account is free?
 
Have you secured your account since the incident?
 
Maybe you could reply to the ticket and say you are unhappy with the investigation, and although you appreciate their effort, you do remember a few things going missing and would appreciate having them returned to you. Then they can investigate these items more closely, it may have looked like normal account activity hence why it wasn't flagged as being "done by the hacker"
 
They scrubbed any wrongdoing on your account, that is not laziness at all. Obviously all the selling and such was done before anything suspicious happened.
 
I suggest doing a few things;
 
- Downloading the windows app for google authenticator and set up authentication (it takes an extra 10 seconds to log in and you get awesome goodies)
- Create an email for your wildstar, using something like googlemail so you know it will be secure.
- Change your password
- Don't be rude to the people on this forum who are trying to help you in your moment of frustration.
 
I can understand why you are annoyed, but really you should have been secured in the first place to avoid this ever happening.	
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I for one detest blaming the victim. Seriously. Like blaming the girl that gets raped in a party then gets blamed because she was drunk.
 
I hate it, and try to police myself never to do it.
 
But yhe OP example, if anything, is like a gun collector who leaves his door unlocked. It's not just his property at risk; it's the entire community.
 
The comparison may be a bit far fetched, but fact is, every hacked account turns into a bot that hurts the entire community. Securing your account is not just for yourself - it's for the game as a whole.	
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Exactly my hypocritical point Chua, this isn't my responsibility as N7 is implying.
 
Never have I been told nothing was taken from a hacked account, to even assume this is ridiculous.
To say that it is fact is stupidity. or just pure laziness.
 
I'm just the worker here.	
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Well then take our advice and get back to CS then. It may have simply been an overlooking issue on their part, not laziness (I'm not standing up for NCSoft btw, I've had bad run in with their CS in the past, including with wildstar)
 
And in the meantime take my advice, it's the only thing we can suggest here.	
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Exactly my hypocritical point Chua, this isn't my responsibility as N7 is implying.
 
Never have I been told nothing was taken from a hacked account, to even assume this is ridiculous.
To say that it is fact is stupidity. or just pure laziness.
 
I'm just the worker here.
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I have replied, I did mention vaguely what I wanted returned, Plat, Elder Gems Gear in my inventory that was there when my account was compromised PRIOR to being banned,
after I spent Elder gems on AMP upgrade would be a good start because the same person that spent the next 120 Elder Gems
was the same person that hacked my account and the time frame of his actions could be based right around that action there cause I never spent an Elder gem on anything except an Amp upgrade.
 
 Why I am at this point? Because they were quick to ban me, quick to email me about the ban, automated? Ok fine, quick to respond to why I was banned, and 9 Days later after multiple attempts to
find out why they weren't answering me or where my items were, they just pop up and say "Oh while you were compromised, nothing happened have a nice day"!	
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Unfortunately sometimes as a customer you do have to be very specific as CS is a hard game, they can only do something about an issue with knowing details that prove this.
 
Tell them the last things YOU remember buying (the amp upgrade), how much plat you had approx, the size of your bags, how many bank slots etc.
Also, like said before CS is spread very thin at the moment. I still have a ticket about lost credd that I'm waiting on a reply for, frustrating but I know they will eventually get back to you.
 
You're lucky they found nothing flagged up on your account and returned it to you :)
 
Just make sure you make it secure now and get back to steps to restore what you lost.	
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Exactly my hypocritical point Chua, this isn't my responsibility as N7 is implying.
 
Never have I been told nothing was taken from a hacked account, to even assume this is ridiculous.
To say that it is fact is stupidity. or just pure laziness.
 
I'm just the worker here.
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(I had to type all of this out because copy paste doesn't work here)
 
Eldrin (Wildstar Player Support)
 
July 23, 11:30
 
I have carefully reviewed the specifics of this incident and I have good news. I did not find any damages to your characters (or their belongings)
as a result of your account compromise. As a result there are no items or currency for our team to restore.
 
In addition, we have scrubbed any account actions that took place, please contact us again and we will investigate if there was an additional access attempt prior to
the period of the time that you reported the account having become compromised. Otherwise, your account compromise investigation has been completed.
 
Welcome back to the game and please let us know if you have any additional questions about how to keep your account secure.
We'll be happy to help.
 
Regards,
 
Eldrin
 
Wildstar Support Team.
 
 
(This is such B.S. What a huge lazy investigator) I responded to the email they sent me saying I was banned, so you would think they would check prior to the banning.
Also, who hacks an account and doesn't take anything? Ridiculously lazy investigation. My bank and my mainslot gear was not sold off. My plat was gone, my elder gems were gone my inventory was cleared
out my professions were changed all my extra bags were sold off.
 
I want my stuff back!!!
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Chua not agree.
Securing account is YOUR responsibility.
Carbine done steps on their side to keep information secure in database.
If you cannot keep account safe, is your responsibility. 
 
Or maybe want Carbine to install scan tool on your computer, take facial check every time loggin in, maybe blood and urine sample.
If DNA match then Human allowed to play.
Others make valid point, although not obvious many Humans make same mistakes:
 
Keep same password and login everywhere
Emails not secured
Passwords not secured
Not using provided security systems.
Then when something happen, all cry murder cause lost their pixels.
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Honestly that's not my job, that's why there are machines that log things at timelines etc.
 
Who recalls exactly how many of what in every stack or the exact names of every piece of extra gear with their exact stats and rune slots and imbuements on important gear or on
the abundance of fodder gear obtained from mobs pvp bags, not to mention amps and housing décor in their inventory right before they get banned unexpectedly..come on.
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I have replied, I did mention vaguely what I wanted returned, Plat, Elder Gems Gear in my inventory that was there when my account was compromised PRIOR to being banned,
after I spent Elder gems on AMP upgrade would be a good start because the same person that spent the next 120 Elder Gems
was the same person that hacked my account and the time frame of his actions could be based right around that action there cause I never spent an Elder gem on anything except an Amp upgrade.
 
 Why I am at this point? Because they were quick to ban me, quick to email me about the ban, automated? Ok fine, quick to respond to why I was banned, and 9 Days later after multiple attempts to
find out why they weren't answering me or where my items were, they just pop up and say "Oh while you were compromised, nothing happened have a nice day"!
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I can just imagine it..
 
Thief walks into house (house unlocked) takes a couple of random small goods. Owner goes and reports to police, when asked what was stolen 'Thats not my job, work it out!'	
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I can just imagine it..
 
Thief walks into house (house unlocked) takes a couple of random small goods. Owner goes and reports to police, when asked what was stolen 'Thats not my job, work it out!'
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Alright folks there's no need to pick on someone just because they're experiencing an issue. We want to lead by example and provide them with the means to get their problem solved. Since an answer was given that this is an issue for CS, and it has turned into more of an insult war against the OP rather than any discussion, I'm locking this thread. 
 
- Team WildStar 	
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