138795-returning-player-old-characters-and-preorder-bonusesitems-gone

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Hey everyone!  I have recently returned from a hiatus. I originally preordered the game (deluxe version), but after logging in I noticed all of my characters were gone (I had a 50 Esper as well as a fairly high level Stalker).  In addition to this, I apparently do not have access to any of the preorder items I had at launch (title, hoverboard, special dye, etc).  I know I am using the correct account because I checked my serial codes on the account info page and sure enough my preorder code showed up as having been applied.
 
Would anyone be able to shed some light as to where my characters and preorder items have gone?	
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Mine were all intact after I got back - plus a ton of goodies, including the preorder ones.
 
So.. put a support ticket in, and keep us updated here.	
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