68827-restorations-you-current-support-guidelines-for-item-restorations

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Hello everyone,
 
Wanted to give everyone an update on current temporary policy changes we've put in place to make sure you get the fastest possible service (while still getting the support you deserve!) regarding item restorations.
 
To help support streamline Need vs. Want restorations, we are currently only offering restorations for widespread known issues, or for characters level 45+. If you receive a mass response regarding this, it is because we are trying to answer everyone as quickly and effectively as we can. Please be patient with Customer Support as they only want to help you!
 
For a full list of items that are being restored or more general details about the temporary policy you can read about it in our KB article here: https://support.wildstar-online.com/entries/71910083-Restorations-You-Current-Support-Guidelines-for-Item-Restorations
 
Now we understand that this situation is not ideal for everyone, but as for your patience as we work toward a better more permanent solution for the issues at hand.
 
Note: These are Temporary Guidelines created to help Support help YOU Faster!
 
Once volumes calm down and we have the chance to fix some of the larger issues generating these requests, we will update our restorations policy to be more generous in helping players of all levels.	
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			Having a triage system of some sort is good. This one sounds reasonable to me; I can't imagine the flood of CS requests you all are dealing with right now, but I've been satisfied with the help customer service has given me in beta and now in live. Keeping us informed of what's going on and what to expect only reinforces that satisfaction. So -- thank you! And my thanks as well to the CS team(s) as a whole.	
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I am logged in, but get an error essage that I am not allowed to access the topic. So I can't read the policy.
 
 
Edit: I can access it, when I set change the language to English.	
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			This seems like a fair compromise, many players won't like it. For what it is worth... I, as a random internet denizen (and someone who works in a similar setting), fully support this.	
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			I used a dye from a boom box (right click) and it did not get added to my dye list. Now this is not one of the missing items that is known about but it also does not come under "Accidentally Sold/Deleted/Salvaged Items". What happens in these sorts of situations?	
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I used a dye from a boom box (right click) and it did not get added to my dye list. Now this is not one of the missing items that is known about but it also does not come under "Accidentally Sold/Deleted/Salvaged Items". What happens in these sorts of situations?
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			So will we have our Characters restored if we put a ticket in before this service change. I'm no legal expert but I would assume we would be on the old terms at the time of the ticket submission. Also did you force a ToS Update when you go into the game again that forces us to all accept it?	
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			Great.. no crafting..   i had a level 50 expert reseach wig out on me today lost the mats and did't get my item .   well thats a hybrid core and 8000  vouchers down the drain.	
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You need to add PATH rewards to account inventory (character bound) so that anyone who accidentally sells off a settler pants or something doesn't get boned (since they wont be lvl 45+) on an accident that will happen to them very early on in their character's progression, that they will NEVER be able to get back unless you do something for them.
 
By adding it to account inventory - character bound, they can re-claim those path rewards all day long (costume side of it) so it makes them happy, and makes your CS happy by removing that chunk of the tickets you're currently drowning in :P
 
 
TL:DR
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Add path costumes to account inventory (character bound) to solve all issues with restoration on them.	
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			well i know after doing the lvl 40 main story quest (avoiding spoilers for ppl that are all up into looking ahead) , my costumes i had both in slot 1 and 2 got removed (not items back or anything) , i was atleast lucky that the 1st slot was the beta bandit outfit , but the other costume was my explorer set (minus shoulders cause i was lazy to go get those slotted onto that set) , ive put in a ticket but im apparently only being told "youve found a bug"......so yea thats sorta wonderful there......thats also a headsup for you players that havent done that quest yet , beware it for you will lose your costumes from it for some reason (probably cause of the cloning but dunno otherwise).......would love to get my explorer set back .........	
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So according to this...policy you are not restoring Elder Gems???   That's ridiculous.   Besides all of the bugs that cause adventure runs to fail you are now telling us that all that work is wasted, along with the ridiculous 140 weekly cap (when 150 is needed for key)...
 
Carbine you need to get your act together and stop worrying about just your pocket book and worry about your customer service.   This is unacceptable.
 
Oh and how nice of you to hide behind email support and not have actual live support like any company that cares about their customers would.	
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			I have submitted a ticket 72 hours ago and still have received no update on the issue. This is getting a bit too lengthy to my taste.	
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When is this going to get sorted?
 
I put in a ticket a week ago and got a "response" a couple of days ago, except it was a "non-response" response. Basically just copypasta that didn't tell me anything.
 
I responded to the ticket and updated it with more information and a request of what to do, but then in response I got back the exact same copypasta as I first received from Mr. Nick "Smiley". It's like he didn't even bother to read what I had written and is just urgently trying to close or touch tickets without actually doing anything in order to hit some sort of internal SLA. It's garbage.
 
Getting the items restored to me isn't a major issue, but the way this has been handled is absolutely atrocious. I can be completely understanding about having to wait a long time to get support, but I can't be understanding about waiting a long time to basically be given the run around. To this date I've had contact with the Carbine support team here, but no actual resolution to my issue, no acknowledgement that there will be a resolution to my issue and as far as I can tell, I may not have actually been talking to anyone other than an automated message. 
 
I'm currently subbed up for a 6 month period, but that can just as easily become a 0 month period and it's not because of the game, or the bugs, or the content, or anything technical, it's because right now as a customer I feel annoyed at having my time wasted by your CSO team. 
 
Why don't you try setting an expectation, making a commitment, then following through on it instead of (as it appears!) just trying to flip tickets as fast as you can. 
 
Let me be exceedingly clear about this - it's not the wait time to be served, it's the complete nonprofessional way the CSO engagement has gone that is the issue. I'm okay with waiting a long time in queue to be served, but once my turn is up I expect to actually be served and not given the run around. I think it's a reasonable expectation and so far Wildstar has failed in spades on this account.	
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So according to this guide, I can kiss my 14 Eldan Data Fragments goodbye. Crafted on a Hoverboard, backed-up and dismounted. Went to resume craft and noticed all my crafting materials (including the core) were consumed with no prompt to resume my previous craft. I did not receive and item, the achievement (for the item), or even Eldan Tech Bits (for a failed craft). Zzzz. Don't craft on your Hoverboard guys! Especially when you use those Eldan Data Fragments!
 
Somewhat stupid it doesn't auto-dismount you, or at the very least prevent you from interacting with the crafting station if you are mounted.
 
*edit* for normal crafting materials I can see why they wouldn't be replaced, but Eldan Data Fragments are the ONLY item in the game locked behind a Daily wall, and not reimbursing them for obvious bugs is quite disappointing really. 	
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			Not to be A Grump or anything, but here is my problem with most of what I have seen so far from this game and company.  Note, the age of this thread and many like it.  I am glad that on the 8th of this month it was noted by a Dev.  But not one response since to any of the questions asked in it.  I have a ticket open since the 11th that hasn't been responded to since the auto-responder hit me up to let me know I would be contacted with in 24 hours.  I understand that the game has issues, most do at launch, but am very underwhelmed personally by the customer service offered by the team. If they are that backed up, splurge a little on extra people to answer tickets.  Clearly launch went better than expected since they had to create more than double the number of original servers.  So use some of that money to help out the people that spent it.  I wouldn't accept this level of issues or lack of customer service from any other purchase.  	
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I have a question about the tailoring Pattern: Precursive Dampening Supply Rig, which costs 14K crafting vouchers.
 
These patterns are not intended to be right clicked on as far as I am aware (now - since other crafting professions don't let you right click on research patterns). Instead, this pattern is supposed to be used as a reagent IN the initial expert research crafting process to unlock the schematic for good.
 
If you right click on these, as you have been doing all the way to level 50 with other patterns, it is consumed and the pattern now shows "Already Known". However, it doesn't award the tech tree achievement or the schematic.
 
So if your like me and purchased this from the vendor as your first expert pattern, only to right click on it, your stuffed. Some others in the same boat;
 
https://forums.wildstar-online.com/forums/index.php?/topic/72018-did-i-just-waste-14k-crafting-vouchers/
 
While this item falls under "Crafting Materials", I don't think this scenario should be penalized with the "one-time restoration", or not reimbursed at all. These should be restored.	
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When is this going to get sorted?
 
I put in a ticket a week ago and got a "response" a couple of days ago, except it was a "non-response" response. Basically just copypasta that didn't tell me anything.
 
I responded to the ticket and updated it with more information and a request of what to do, but then in response I got back the exact same copypasta as I first received from Mr. Nick "Smiley". It's like he didn't even bother to read what I had written and is just urgently trying to close or touch tickets without actually doing anything in order to hit some sort of internal SLA. It's garbage.
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Haha, you'r will be ok with your hoverboard missing !
I personnaly lost on my main char lvl 50, all my plats, all my bag and bank content, all my stuff (include dungeon gear + two full set PVP)...
Can't play anymore, since 2weeks
And no "serious" response from support.
 
 
Oh yea, and my account is suspended (on the website) and accecible ingame...
Ooooh, that tricky ! Can't cancel my subscription, nice scam from NCSoft	
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