133800-stuck-at-2-step-help

== Content ==
			NC-soft.	
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So excited to to play this game again. Download game.... two hours later... Please enter in your 2-step authentication code. 
 
SERIOUSLY?! It's been over 2 years! Okay fine goto dl Google Authenticator... dl... dl... wtf why wont the freaken app dl, install?! Fine uses gf phone... dl app.. okay... scan account bar code.... use Google Authenticator to remove Google Authenticator because that makes sense... wrong code... wrong code... wrong code?!!?!?!?!??! WHAT?!?!?! 
 
How, who do I contact to get this stupid thing removed from my account with in the next 10 minutes? 
			
				
	Edited September 30, 2015 by NateBlank	
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Hiya -
 
Welcome back! Not sure it will happen within the ten minutes you're hoping for but you'll need to contact Customer Support. Currently, with the amount of returning players, 2FA tickets make up the majority of our queue and our Support team is trying to handle them all as quickly as possible.
 
Thanks,
Team WildStar	
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Google authenticator needs either my account number or that barcode thing in order to set it up. How do I.... I mean there's no set up in my account page.
 
WHY DIDN'T THIS GET TAKEN INTO CONSIDERATION THAT RETURNING PLAYERS WILL NO LONGER HAVE THEIR OLD AUTHENICATOR?!?!?!??!	
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			I am sooo glad I wrote down the google authenticator ID number when I first got it a year ago...	
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			You have to submit a ticket and they will remove it for you. I had to do that too.	
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You have to submit a ticket and they will remove it for you. I had to do that too.
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			you know when you dl the authenticator it suggests that you write down the code in case of situations like these.  this time remember to write it down.  then you shouldnt have a problem. 	
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			Same boat. I sent the ticket yesterday, and I'm still waiting on a response today :(I guess on the upshot, it means I haven't had to deal with the apparently broken queue?	
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you know when you dl the authenticator it suggests that you write down the code in case of situations like these.  this time remember to write it down.  then you shouldnt have a problem. 
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			I'm in the same boat. Thought I wrote it down, and either forgot where the info went, or didn't do it. I won't really have the time to play until after Thurs afternoon, so I'm hoping it'll be resolved by then. 	
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No. They should had considered that normal people would lose this information over time and will need quick access to it again with out having to contact support. 
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No. They should had considered that normal people would lose this information over time and will need quick access to it again with out having to contact support. 
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Then you'd run into the problem of people losing their accounts, because some hacker logged into your account and removed the verification with ease.
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Damn do you people just complain just to complain? Submit a ticket like I did, wait a few hours and have some patience. Man I need to log off the forums on launch days. Too many entitled crybabies. This is a GAME people, a game.
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Do you still have the phone you originally registered the google authenticator on? I ran into the same problem you did, booted up my dinosaur-phone, synced it up with the google clock (very important step or it won't work) and was able to get some working codes. Trying to set up the app on a new phone sadly won't work (I tried, trust me...). As people mentioned above, if you no longer have your old phone, then customer support is your only bet :(
 
It's a frustrating situation for sure, I hope you can get this resolved in a quick-ish manner. At least you're not missing much with the near unplayable level of lag, DCs and frequent server reboots.
 
Wishing you the best of luck!	
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			I'm in the same boat. This is pissing me off.	
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			I had to remove a WoW auth once due to an issue I had. Account was hacked in the meantime, and I had to go through that ordeal to get it back. I even had a separate time where they managed to send a ticket in to have the authenticator removed. It's only been an issue with WoW, likely due to the popularity, but to say it's an urban legend is foolish. 	
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I had to remove a WoW auth once due to an issue I had. Account was hacked in the meantime, and I had to go through that ordeal to get it back. I even had a separate time where they managed to send a ticket in to have the authenticator removed. It's only been an issue with WoW, likely due to the popularity, but to say it's an urban legend is foolish. 
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Do you still have the phone you originally registered the google authenticator on? I ran into the same problem you did, booted up my dinosaur-phone, synced it up with the google clock (very important step or it won't work) and was able to get some working codes. Trying to set up the app on a new phone sadly won't work (I tried, trust me...). As people mentioned above, if you no longer have your old phone, then customer support is your only bet :(
 
It's a frustrating situation for sure, I hope you can get this resolved in a quick-ish manner. At least you're not missing much with the near unplayable level of lag, DCs and frequent server reboots.
 
Wishing you the best of luck!
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Entitled to basic consideration... heck yeah! 
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			Same thing happened to me, had backed up the code at the time of adding authenticator but somehow lost it.  Contacted support and was either lucky and beat the rush of people coming back with issues last night, or they have great service, cause they handled it in under an hour, and I thought I was gonna have to wait a week.	
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{| class="blockquote"
Do you still have the phone you originally registered the google authenticator on? I ran into the same problem you did, booted up my dinosaur-phone, synced it up with the google clock (very important step or it won't work) and was able to get some working codes. Trying to set up the app on a new phone sadly won't work (I tried, trust me...). As people mentioned above, if you no longer have your old phone, then customer support is your only bet :(
 
It's a frustrating situation for sure, I hope you can get this resolved in a quick-ish manner. At least you're not missing much with the near unplayable level of lag, DCs and frequent server reboots.
 
Wishing you the best of luck!
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So I upgraded my phone and no longer have my old phone. Here is what I do:
Login to wildstar
Launch google authenticator and enter the 6 digit code displayed.
 
Why won't it work?
 
I can't even deactivate it from my account.	
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So I upgraded my phone and no longer have my old phone. Here is what I do:
Login to wildstar
Launch google authenticator and enter the 6 digit code displayed.
 
Why won't it work?
 
I can't even deactivate it from my account.
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Potential fix:
 
OP: I had a similar issue. It turned out that the code wasn't working because my phone's time was not in sync with Google's. I manually synchronized the times and now the authenticator works. 
 
Hope this helps!	
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I havent played in a while either.. it is asking me for my Gauth code before i log in of course.... I go to Gauth and crank it up on my desktop but it looks totaly diferent than it used to. It has a 30 second countdown but it isnt showing a code at all. Ill mess around with it.
 
EDIT:: Ok ... glad i saved the Key code. Had it written down. I had to ADD my account to the AUTH but i had never had to do that b4 so thats where i was confused.
			
				
	Edited September 30, 2015 by HairlessTuna	
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			Any new thing on this? I have the authenticator and everything working, I'm stuck on "Network Status: Authenticating" - yet was the right password and authenticator.	
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