122362-maintenance-feb-13-2015

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So it looks like the servers are going down on February 13 2015at 12:00 PM PST.   That would be 3:00 AM EST or 8:00 AM GMTThey say they are deploying a hot fix and to carry out hardwaremaintenance.  The duration will be 7 hours.http://i60.tinypic.com/2e58baf.jpg
 
Really a maintenance on a Friday night early Saturday morning
and not everyone lives on the East Coast either. So for me that is
only 1:00 AM MST.
 
Geesh NCSoft you really did pick the absolute worst time for your
maintenance.  A Friday Night  early Saturday morning when most
people would actually stay up late to be able to play the game
and is probably one of the busier times for this game.
 
Why the heck didn't you do it on like a Tuesday or Wednesday
morning. Some one at NCSoft needs to smarten up and better
plan these maintenance times.	
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			i think its cause its for the fixes to dungeon medals and else, and those were needed asap, and btw the time they say it will not be friday night, its like thursday night friday morning	
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The official announcement is here, just in case - https://forums.wildstar-online.com/forums/index.php?/topic/122363-scheduled-downtime-21315/&do=findComment&comment=1273406
 
Also, just to clear it up, the maintenance is not Friday night, but tonight at midnight PST.	
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i think its cause its for the fixes to dungeon medals and else, and those were needed asap, and btw the time they say it will not be friday night, its like thursday night friday morning
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It isn't tonight ... it is Friday.. Feb 13 2015.. today is Feb 12 2015
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It isn't tonight ... it is Friday.. Feb 13 2015.. today is Feb 12 2015
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Then if it is tonight why was there not better communication from NCSoft about this
long before 6:05 PM MST  Some one at NCSoft must have known that this was
needed LONG before just tonight. Why was there not a better notice given to
the players about this 7 hour outage.
 
Some one at NCSoft needs to do a lot better communicating with the
players and not dumping a 7 hour outage on us at the last minute.	
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Maybe they found a gamebreaking bug and needed an emergency fix?
 
Maybe there is something to do with hardware that needs more maintenance than usual that was spotted.
 
Instead of being whiny, you could have realised when you purchased your subscription you also give carbine the agreement to their terms of service, I quoted the part for you:
 
 
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SERVICE AND AVAILABILITY
You acknowledge that Carbine may in its reasonable discretion provide subsequent versions, enhancements, modifications, upgrades or patches related to any part of the Service.	You acknowledge that Service may be interrupted for reasons within or beyond the control of Carbine, that Carbine cannot and does not guarantee You will be able to use the Game or any Account whenever You wish to do so, that Carbine will interrupt the Service on a regular basis for purposes of maintenance or updates and may do so without providing You with notice before such interruption, and that Carbine may provide subsequent versions, enhancements, modifications, upgrades or patches related to the Game that You must accept and/or install before You will be able to use the Game.
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dude cause the last patch (hotfix) brought problems and i think that if the devs and engineers got the solution today and think  that  in the early maintenance they can fix it why make the playerbase wait for the fixes. we as a community have complaint about how slow fixes are coming, and if they think they can make faster decitions and faster patching that would be good in overall.im one of the guys who reported several bugs that appeared on the 10th february patch, and i think those guys are working overnight implementing stuff  for us, even if they can say "lets make em wait till next tuesday on labor hours"  and im gratefull for their work. you guys make me take  out the facesnugler out of my mordesh head to salute you.
 
on other topic, any insight of whats the maintenance for, what are you fixing dudes so we can give a feedback about it tomorrow?	
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			Wow, sorry. Next time, should they give you a call to make sure it works for your schedule?	
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Look I really don't give a darn what is in the terms of service first off this
is NOT Carbine that is being held at fault here it is NCSoft. 
 
They are the ones RUNNING the server and apply the fixes that are
made by Carbine.
 
It obviously was a known thing that needed to be done and was NOT an
emergency matter that came up at the last minute or anything like that
obviously it is a known issue and Carbine and NCSoft knew about it
and knew this was coming and gave us NO notice.
 
Nor do I give a damn what is in the terms of service  It is extremely POOR
customer service to not let your customers know what is going on. 
NCSoft needs to provide better communications to the players that is the 
bottom line.	
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			How much notice do you really need? 12 hours? 24? It's a patch. It starts at 1am your time. Sleep through it. You were given a seven hour notice, I'm not sure what else you expect of them.	
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Mae come on that is absolutely STUPID yes they should be giving at least 12 hours
notice or 24 hours notice.
 
Absolutely poor communications on the part of NCSOFT.
 
Again this was obviously known by the company and they
just failed to communicate with their customers.	
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			They don't owe you anything. You agreed to the EULA, and are you really choosing to complain about bug fixes? The game will be there after the maintenance. Chill out.	
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			Hey at least they try to put it at a time when most players are asleep. Plus by doing it at night/early morning they can see if any other unforeseen problems arise. Just be glad it's not like WoW's maintenance days where sometimes the servers can be down up to 16 hours. HOPE we never get something like that anytime soon.	
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			Also sometimes they have a choice - give long notice but then miss perfect times (eg 12hr or more would have meant that it happen Friday night/ Saturday morning) or have a longer delay. I know we would love longer notice but at least we got some - sometimes we just informed when it is about to happen. Just crossing my fingers that it all goes well as long drops are usually the more interesting to see the end results of.	
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			Hey, at least it is happening. But because it happened too fast people are all up in arms? Perhaps they should of waited a week to do it so that people can have their notice.	
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This one was a little late and there have been a few periods of downtime since the Protostar Games drop and all, but hey...servers gotta get maintained. Usually they do announce this stuff way earlier via Twitter and it is kind of surprising they didn't do such with this one.
 
Then again, they could use a little more coordination with announcement via social media for stuff too. Seems they don't really have much in the way of a Social Media Manager since stuff is kinda all over the place and very random at times.
 
Either way, glad for it as I'm sure improvements will be made and hopefully a better game experience for everyone! Also, don't mind that it's from 3am-10am where I live.	
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			well it starts 8 AM U.K....there goes my day off.....oh wait  I  can clean up, having played MMO's for years it's just one of those things.	
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You should give a darn about the terms of service, because there is also a clause in there saying that you agree to the code of conduct, and to not speak to NCSoft or Carbine employees like you are, they have the right to warn you, suspend you and terminate  your account.
 
 
You agreed to these terms when you signed up. Every single MMO has them, and if you don't read the small print and realise that regardless of WHO is running the servers, they can do maintenance without any notice. Carbine are always good on their vocal approach to their customers (regarding maintenance :P), and you should not blame them for trying to tell people by giving a notice in game, on the forums and on twitter. That is 3 ports they have used to get out the information, all within a short period of time.
 
Here is a link to the User agreement, you should read it and realise you're better off taking a breath and doing something else for a couple hours whilst they do the maintenance. http://www.wildstar-online.com/en/legal/user-agreement/	
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			It's probably short notice as they probably were just able to nail down some game breaking bugs and wanted them out asap. I know of a good few that absolutely needed fixing asap for sure. Though hardware maintenance is probably something known of ahead of time, but perhaps it was going to be down next week but figured that with a hotfix before the weekend times they'd might as well and do it now.	
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			Wonder whats with the 7hours downtime...	
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			7 hours? Dang, that's crazy long! I wonder what could have come up.	
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			i think this guy is in my guild,.......	
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Wonder whats with the 7hours downtime...
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I don't understand, what you are still complaining about...
 
Your OP mentioned nothing about a lack of communication, you asked why they wouldn't do it on a weeknight. They do, in fact, bring them down during low traffic hours, just as you wished.
Stop complaining just to complain.
 
 
It's good, you dun goof'd. Leave it, you're embarrassing yourself.	
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i think this guy is in my guild,.......
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Please keep in mind that downtime today is also for stuff behind the scenes. Like our twitter account mentioned here. :)
 
- Team WildStar 	
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You can't stamp your feet until you see the patch notes really.  You've jumped the gun a bit.  How do you know there's not a huuuuuge list of fixes going in which will make our experience better and warrant the 7 hour downtime?
 
Yea it's a bit of a pain but just enjoy this post and make it like the last one where extended maintenance was required.
 
Take the view that it'll be for the better...not just to get on ya saggy bits and to stop you playing! :)
 
 
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i think this guy is in my guild,.......
 
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Game is back up, you can find our patch notes here along with feedback here! :) 
 
Thank you
- Team WildStar 	
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