136926-how-about-letting-paying-players-login-first

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How about not letting paying players wait in the queue for hours?
 
So tired.
 
What is my continuous monthly payment even good for? I am paying to PLAY the game NOT to WAIT in the queue.
 
Think about that, Carbine. Yeah I am mad, because I personally always paid every month, never asked for F2P, never had anything to complain about, and then F2P happened and all the loyal and still paying players cannot even login for a normal raid, evening is when most players login YES, but why do you put 3.000 non-paying randoms in front of paying-users? Explain me why I should still pay for not being able to play in the few evening-hours I (daily) have!!!	
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			I'm pretty sure i did see that being one of the advantages of subscribing that said if there's X limit on the amount of players and that limits been reached then you cant log in because its full.Whether you pay or not you cant magic up another slot for you if there isn't one unfortunately and I'm sure you're not the only subber who has thought the same thing.	
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They do. 
 
Signature status gets you to the front of the queue, it's not queue bypass. You're just at the front of the line with the rest of the signature players.	
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I'm pretty sure i did see that being one of the advantages of subscribing that said if there's X limit on the amount of players and that limits been reached then you cant log in because its full.Whether you pay or not you cant magic up another slot for you if there isn't one unfortunately and I'm sure you're not the only subber who has thought the same thing.
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They do.
 
Signature status gets you to the front of the queue, it's not queue bypass. You're just at the front of the line with the rest of the signature players.
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I am not asking for a kick-out of a player who is already logged in, I am asking to be the next in the queue meaning like 0 ahead of me unlike the ones ahead of me are paying like me.
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I know :) Sorry if i gave you the impression thats what i meant. Was more trying to say i know what a pain in the backside it is. I spent over 2hrs in a queue last night to move my char off of Entity, (I'm one of these pesky f2p ppl's) Only to get the Character busy error.
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Sorry for my rage, I am just so mad and don't know where to put all that frustration. "What they are losing now is new players" I hear everyone saying, but no, what they lose now is paying players!
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			how about you come over to entity-2 and put all this lag and queue behind you 	
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how about you come over to entity-2 and put all this lag and queue behind you 
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No matter what some might think, this is NOT an option. Period.
 
We were on Entity FIRST. Our guilds are there, all our friends and contacts are there. We did not ask to be pushed to the side so the throngs of ungrateful Freebots could storm the gates.
 
We've been here. We paid our subs, we've supported the studio when things were bad. 
 
We do not deserve this kind of disrespect.
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Thanks I spent just a second thinking about it, but then I remembered that I love my guildies too much to go anywhere. I'm staying with this ****, but I might stop paying if this is what I am facing every evening from now, because then I basically cannot play at all. :(
 
 
I so feel you in that. I could not have said it ANY better.
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And I shall seriously believe that 3k ahead of me are all paying players just as frustrated as I am? 
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			They are going to remerge the new servers into the megaserver once the hype dies down. At least that is what they said on the livestream.	
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how about you come over to entity-2 and put all this lag and queue behind you 
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If you're logging in a few minutes after a server restart? No reason not to.
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No matter what some might think, this is NOT an option. Period.
 
We were on Entity FIRST. Our guilds are there, all our friends and contacts are there. We did not ask to be pushed to the side so the throngs of ungrateful Freebots could storm the gates.
 
We've been here. We paid our subs, we've supported the studio when things were bad. 
 
We do not deserve this kind of disrespect.
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Because they would have to disband the guild. You can't transfer a guild. Only characters.
 
Some of us have been here for over a year. We have full guild banks and advanced guild perks. You are asking as to just throw all that away.
 
Does that make it less confusing?	
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Because they would have to disband the guild. You can't transfer a guild. Only characters.
 
Some of us have been here for over a year. We have full guild banks and advanced guild perks. You are asking as to just throw all that away.
 
Does that make it less confusing?
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And I shall seriously believe that 3k ahead of me are all paying players just as frustrated as I am? What a sad, sad Wildstar. I was not even loggin for a few days, but close to one week passed now and still that crazy queue, what did Carbine do those last days? Probably fixing bugs for the few that can actually login.
 
And please explain me this word "Megaserver"? I mean, wasn't this amount of ppl expected, and Carbine just failed to tell us that their so called "Megaserver" is just a normal nonsense..
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Where is the difference? Did a server-restart give any less space or anything?
Nope, the amount that was in before is inside now, and another same amount is waiting. Or do you mean the paying players were all the slow ones to login so it is more for me now? ;-)
 
Besides, I am picking the time when I am home and actually having time to play - if Carbine needs to restart their servers on a Sunday evening (or any other evening, EU-time), that is just the worst thing they could do in the first place, period.
 
 
Are you serious? You want me to ask few hundreds to move - let's stay a lil realistic. Even asking 20 ppl to move won't be easy, each one of them has friends in other guilds again they don't want to leave behind, and so on. Besides, I am not leading this guild, so I am not the one to make the decisions. It is not as easy as you put it, not at all. Thanks anyway, you tried.
 
 
Thanks again! Need not say more..
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It really seems that either everyone is paying for signature or then the que prioritizing isn't working properly..I mean right now an hour ago i got in the que to spot 2600 and now its 1500 an hour later. Yes, I have paid for signature.
 
Sunday night..not much to do..might as well play some wildstar..oh wait no I can't. :/
			
				
	Edited October 4, 2015 by Mayhew	
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It really seems that either everyone is paying for signature or then the que prioritizing isn't working properly..I mean right now an hour ago i got in the que to spot 2600 and now its 1500 an hour later. Yes, I have paid for signature.
 
Sunday night..not much to do..might as well play some wildstar..oh wait no I can't. :/
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I completely understand your frustration. Like stated above signature doesn't mean no queue just priority in the queue. Believe it or not it is working there are just that many people trying to play. What some don't realize is that the queue doesn't lose your spot if you leave the queue to check the other server or even leave out of the queue/game. They designed the queue to keep your name on the list (like a restaurant), as long as your back by the time your name is called you keep your spot.
 
As for the Mega sever question, Carbine does in fact use Mega server architecture (according to live stream). There is more than one way to setup this type of cluster or farm of server's. Just because Carbines setup is not the same setup as another company doesn't mean they don't use the same tech, just in a different way. There is no such thing as an actual 'mega server' (hardware) it's a technology. Before F2P Carbine used 10 servers working in tandem using the same back-end to create their Mega-server or Farm. At the start of F2P they scaled up the amount from 10 to 15. As we have all seen that wasn't enough so they have opened another to help alleviate the stress until they can get equipment in to make their one even larger (my understanding).
 
All of this was explained on Fridays Live Stream http://www.twitch.tv/wildstar/v/18792329 .
 
I know it's frustrating, try to look at it on the positive side if you can. All the traffic/queue's does mean many are interested in the game. That means we can all enjoy life on Nexus for many years to come, at least longer than we could have had the transition not taking place at all. Would you rather have a dead game you can play for another year or a full one you can play for the next ten or more?
 
I'm not in anyway saying your or anyone's complaints are not valid. I'm just trying to give you or anyone else who may read this some information and another way to possibly look at the situation.
 
Hope to see you all on Nexus!
 
EDIT: clarity
			
				
	Edited October 4, 2015 by Equa1ity	
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			How about they allow us to transfer character BEFORE sitting in the 3 hour queue?	
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 We did not ask to be pushed to the side so the throngs of ungrateful Freebots could storm the gates.
 
We've been here. We paid our subs, we've supported the studio when things were bad. 
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I pay signature, and the longest I ever had to wait last night was "half an hour", which was really more like twenty minutes, that's how fast the line was going. And this was around 7:30 - 8:00 in the evening my time, a couple of hours after their 10 minute server restart. Meanwhile, a couple of guildies that are free-to-play were complaining about the long queues. So yes, it is working as intended-- signature gives you priority over free players. But seeing how easy it is to get signature status ($5 box copy, the monthly payment, and the fact that CREDD is at an all-time low and is continuing to plummet), then I can easily imagine that yes, there are that many signature players wanting to get into the game. Best I can suggest is just to ride it out. While I can imagine there are a lot of free to plays that will want to stay, there's going to be plenty that get to about level 20 and decide the game isn't for them. Especially if they're wanting to be a tank or healer. I've lost count of the number of Proto dungeons I've ran with newbies playing tanks or healers who have no clue what they're doing. Well, if they can't figure it out by Stormtalon, they're going to be in for a rude awakening lol.
 
Anyway, just hang in there. Yes, its frustrating. But the alternative would be no more W*.	
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			Like my ol daddy  used to tell me "You get what you pay for"............I guess in your case you paid to wait in a queue :D
			
				
	Edited October 4, 2015 by Xtorma	
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How about not letting paying players wait in the queue for hours?
 
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			I don't pay, but i bought deluxe edition to get to the beta. My queues are almost instant while my brother needs to wait 3h and he did not buy the game	
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I don't pay, but i bought deluxe edition to get to the beta. My queues are almost instant while my brother needs to wait 3h and he did not buy the game
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No matter what some might think, this is NOT an option. Period.
 
We were on Entity FIRST. Our guilds are there, all our friends and contacts are there. We did not ask to be pushed to the side so the throngs of ungrateful Freebots could storm the gates.
 
We've been here. We paid our subs, we've supported the studio when things were bad. 
 
We do not deserve this kind of disrespect.
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Fairly sure Carbine said that the split servers would be remerged after they fix the megaservers.
 
On another note, I managed to get into Entity with a 0 second queue multiple times (lost connection from time to time) throughout the day. I haven't seen a queue at all, and I'm a free player. 	
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			35 min queue time for a signature player...	
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35 min queue time for a signature player...
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We've been here. We paid our subs, we've supported the studio when things were bad. 
We do not deserve this kind of disrespect.
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			Well this is pretty disturbing. I have a signature account. My girlfriend does not. We both logged in just now. I am position 1700 in queue and she didn't even have a queue. She is playing while i am typing this post.........	
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Yeah, you're wrong. I was gone for six weeks. Nice try though. 
 
EDIT: but hey, if you want to be like that, Yas, I'll be like that. Right back at ya.
 
Don't you have words to go put in someone's mouth, or some long, pointless self-important tirade to go on?
			
				
	Edited October 4, 2015 by TexArcana	
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Yeah, you're wrong. I was gone for six weeks. Nice try though. 
 
EDIT: but hey, if you want to be like that, Yas, I'll be like that. Right back at ya.
 
Don't you have words to go put in someone's mouth, or some long, pointless self-important tirade to go on?
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How about not letting paying players wait in the queue for hours?
 
So tired.
 
What is my continuous monthly payment even good for? I am paying to PLAY the game NOT to WAIT in the queue.
 
Think about that, Carbine. Yeah I am mad, because I personally always paid every month, never asked for F2P, never had anything to complain about, and then F2P happened and all the loyal and still paying players cannot even login for a normal raid, evening is when most players login YES, but why do you put 3.000 non-paying randoms in front of paying-users? Explain me why I should still pay for not being able to play in the few evening-hours I (daily) have!!!
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So, I guess you are just rude to everyone in every thread. That is a real shame. I guess I am judging you on just "one" post then. Treat people with some respect man. She called you out on what you said. You weren't here this whole time. You left for six weeks only but you still left. She may have been off about how long it was but it doesn't change her point. 
 
You're holding the fact that you were here over the heads of F2P people. They play the game just like you. 
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Okay, look. Let me start off by apologizing to you and the OP. You guys read WAY WAY too much into my snarky little post. My beef with Yasfan shouldn't figure into it. I've been wanting to tell them off for ages. I just saw my chance. They're probably off now, reporting me, digging through old posts, looking for the one time I got salty with the devs, pretty much anything to try and discredit anyone they ever engage around here. It's kind of Yas' thing to go around-and-around over nothing. It's their modus operendii., if you will. Just wait, there will be a long, rambling quote-filled post in the next hour. Just watch. It'll be like clock-work.
 
That said, I'm not the bad guy. I *am* frustrated at not being able to enjoy the game in any way similar to the way I've enjoyed it up until now. It's not *just* the queues or *just* the lag or *just* the continual disconnects or *just* not being able to access my characters or *just* fighting for quest objects and ore nodes. It's all those things at once - and yeah, it's making the game I love into a game that is very, very hard to love.
 
Just FYI, I'm not a hardcore. I'm not an uber-leet. I'm not a git-gud. I'm a work-day, super-casual player who just happens to have been here a long time and made a bunch of friends. I'm as fallible and human as anyone, and yeah, I'd be lying if I said the last few days has really worn on my usually happy demeanor.
 
I don't really *blame* the Freebots. You guys are just discovering what I've known for a long time - that Wildstar is an amazing game, set in a wonderful world. Current server issues aside, it's been my home long enough that I can forgive a lot of things. 
 
I shouldn't have been so salty to you. It was wrong of me to come off like that.
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man u sound like someone who has never played a popular game before. Remember wod launch? tera launch? WS first launch? 
 
i'm only happy that there is 3k people who are paying ahead of you. means that maybe this game will become big again. Most people who have played other games understand what a launch/relaunch/new expansion call it what u want, means. 
 
But i'm gonna sit here on WARHOUND and enjoy my NO queue times since f2p launched. aaaahhh the amount of bgs i've had :3 
(just gonna say i was on entity BEFORE f2p)	
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			I will agree with that. It's *is* amazing knowing that there are so many people who WANT to play the game, that's it's caused these issues to begin with.	
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Yeah, you're wrong. I was gone for six weeks. Nice try though. 
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And I shall seriously believe that 3k ahead of me are all paying players just as frustrated as I am? 
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Are there any subscribers on Entity who recently or currently are in queue?
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			Are there any subscribers on Entity who recently or currently are in queue?	
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			Subscriber on Entity have been waiting 40min in queue.	
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They do.
 
Signature status gets you to the front of the queue, it's not queue bypass. You're just at the front of the line with the rest of the signature players.
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I think the amount of people trying to log in has totally shocked Carbine, there is prolly quite a few ppl around the company wondering what the hell just happened.. But i was in one of the beta test weekend (think it might have been a couple but cant remember) but what i do remember is how busy things were, so that should have been a indication of any possible outcomes of going free to play, 
 
Atm with various issue such as the queuing tempers are a bit frayed, I myself managed to log in to Entity on the 2nd day of this game going F2p and with the lag found trying to play.. moderately annoying hadn't had that much whiplash since i was head banging to heavy metal as a teen, that's since been sorting but with the queues as they are i decided to move onto the other PVE server and i've also recommended this to all of my friends over FB, last check there was 4 or 5 that i know of who want to play but are holding off, I'm more like an advanced party. So far since going F2P I've played approximately 1hr 30 mins and I'm level 4 but every time I try to transfer off I get an error that my "character is currently busy" Its a known issue apparently (There's a sticky on the forum about it) its just a question of patience until its resolved, ironically you still have to log in to the high populated server to transfer off of the high population server.
 
Its good to meet all of you guys, although I'll prolly see some of you around when they re-merge the servers once everything has been resolved, I'm sure this wont take long in the grand scheme of things. 	
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Are there any subscribers on Entity who recently or currently are in queue?
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I was. I am in now.
 
The queue *said* 20 minutes, but was probably more like 10-13.
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I agree. Im a non subby and think that paying customers should be 1st in line, always.
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			 I havnt had to much problem with waiting in ques.. what I do have a problem is housing is breaking and its getting harder and harder to put shit down on my plot.. this is what's going to test my patience.. id rather wait for a good game experience than to shuffle in and having things not working... might as well not have logged in at all at that point.	
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			I play signature (a CREDD i had) , started playing today, Logged off and on frequently with zero queue time (Jabbit)	
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As one of those 4 day old free players I do have a couple of comments to make.
 
I am totally fine with being at the end of the queue. Paying customers SHOULD be placed ahead of me. Once I got through the queue yesterday I deliberately made a toon on entity-2 so that I am not clogging up the main queue for the paying people. I now play that toon almost exclusively.
 
There are many reasons people decide to be F2P rather than subs. For me atm I am new enough that I still have committments in another sub only game. Being on a Fixed income my budget will not support 2 subs. I am new enough that I do not have the in game currency to buy the CREDD things YET.  Eventually I would like to sub to Wildstar, I just have some things to wrap up over the next few weeks/months before I can do it.
 
All of that said calling free players ugly names is pretty offputting. As of now I have 16 extended family members interested in giving WIldstar a try, with another 50 or so showing interest. If they come some will be subs and some not. Hate towards F2P people though makes me hesitant to recommend they come. We have been through one of these trasitions in another game. It got ugly, really ugly. That kind of hate is not something we want to endure again.
			
				
	Edited October 5, 2015 by Myrany	
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And I shall seriously believe that 3k ahead of me are all paying players just as frustrated as I am? What a sad, sad Wildstar. I was not even loggin for a few days, but close to one week passed now and still that crazy queue, what did Carbine do those last days? Probably fixing bugs for the few that can actually login.
 
And please explain me this word "Megaserver"? I mean, wasn't this amount of ppl expected, and Carbine just failed to tell us that their so called "Megaserver" is just a normal nonsense..
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I was. I am in now.
 
The queue *said* 20 minutes, but was probably more like 10-13.
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Thar's exactly how it is :)
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			I can say even with the signature benefits...you won't escape the disconnect fate :P.	
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As one of those 4 day old free players I do have a couple of comments to make.
 
I am totally fine with being at the end of the queue. Paying customers SHOULD be placed ahead of me. Once I got through the queue yesterday I deliberately made a toon on entity-2 so that I am not clogging up the main queue for the paying people. I now play that toon almost exclusively.
 
There are many reasons people decide to be F2P rather than subs. For me atm I am new enough that I still have committments in another sub only game. Being on a Fixed income my budget will not support 2 subs. I am new enough that I do not have the in game currency to buy the CREDD things YET.  Eventually I would like to sub to Wildstar, I just have some things to wrap up over the next few weeks/months before I can do it.
 
All of that said calling free players ugly names is pretty offputting. As of now I have 16 extended family members interested in giving WIldstar a try, with another 50 or so showing interest. If they come some will be subs and some not. Hate towards F2P people though makes me hesitant to recommend they come. We have been through one of these trasitions in another game. It got ugly, really ugly. That kind of hate is not something we want to endure again.
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Snip because you posted a lot and hate people quoting really long posts and filling up a page.
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It appears that Signature players do in fact get a priority. Jumping on to Entity at 6:15ish PDT says I got a 19 minute queue.
 
 
Unless there are some F2P players getting the same queue times?	
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As has been said multiple times.. they do.. always.. just, if their is 5,000 subscribers.. there is still a line of subscribers ahead of the non-subscribers.
 
 
I believe this is incorrect.. there is only Signature/Free.
 
The reason they likely jumped to the front, is they probably still have some signature time left from the 30 days that comes with a box purchase.
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			Gotta say... I've been  in this game since beta. I think this is a great game with awesome potential. BUT! I have not had to wait in que until F2P. I do not think pay to wait is a good business model. I will give this another 2 weeks to be fair.. but after that I'm dropping my sub and looking elsewhere. There was no wait before F2P so I have a hard time believing that so many people suddenly bought game time at F2P launch that the que is all paid subscribers, and if I'm paying a monthly fee to wait for people who are playing for free.. well.. There ya go...	
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They do.
 
Signature status gets you to the front of the queue, it's not queue bypass. You're just at the front of the line with the rest of the signature players.
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			I hope this shitty benefit its over and ALL PEOPLE get to play without queue, seriously free to play its not an excuse to make people to wait in a queue, im sorry but if i have to wait 1 hour or more to play a game... even waiting at all is not acceptable seriously ithis is the first MMORPG where i have to wait in a queue to play and im just tolerating this because just went F2P but i will NOT tolerate if this extends and this stays like this so people need to actually throw money to get into the game with no queue, i will not accept that and many people will not do it, so i recommend and strongly suggest that they get rid of queues ENTIRELY and remove that stupid "pay to get priority acces" from their signature plan, because if they plan to just let the queues on purpose to punish free players then they are going to shoot themselves in the foot AGAIN. Really enjoy this game BUT i will not stay if this queues become a normal thing.
			
				
	Edited October 6, 2015 by Zherot	
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I was genuinely surprised by a few of your comments today.
 
I know i've been gone a while (and people probably forgot me .... if they even paid any attention to me to begin with) but when I was around you were one of the more level headed posters.
 
Between Chua RP, Aurin ERP, rage threads and people complaining about coffee threads being in general chat, the 3 people I didn't see abuse from were you, Chillia and Dea .... well, Dea sometimes .... oh, and Wylf.
 
Also pleasantly surprised to see quite a few names I recognise. Usually when I take a break for a few months from a game the forum is filled with people i've never seen before.
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			I don't mind a 5 minute queue or 10 minutes. Just tried to log in right now. Have a 40 minute queue as a subscriber. Some days I have limited time to play, so when I get a high queue time like this, I just don't bother to try and wait it through. I'm sure it will eventually settle down. Just abit frustrating some days.	
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			Guys, use the free realm transfer to goto Entity-2. They'll merge once the server issues are fixed	
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I hope this shitty benefit its over and ALL PEOPLE get to play without queue, seriously free to play its not an excuse to make people to wait in a queue, im sorry but if i have to wait 1 hour or more to play a game... even waiting at all is not acceptable seriously ithis is the first MMORPG where i have to wait in a queue to play and im just tolerating this because just went F2P but i will NOT tolerate if this extends and this stays like this so people need to actually throw money to get into the game with no queue, i will not accept that and many people will not do it, so i recommend and strongly suggest that they get rid of queues ENTIRELY and remove that stupid "pay to get priority acces" from their signature plan, because if they plan to just let the queues on purpose to punish free players then they are going to shoot themselves in the foot AGAIN. Really enjoy this game BUT i will not stay if this queues become a normal thing.
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enjoy the queue's then?
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Or the F2P players on Entity could be moved to Entity-2?
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This is because of how our queueing system works. It holds places in line for people who disconnected - so if you come back, you didn't lose your spot. 
 
That does mean that some amount of people ahead of you are not going to use their slot - but we don't have a good way of tracking that. 
 
TL;DR: queue times are shorter than they appear in general. 
 
As for the frustration - I totally understand. As a signature member, you do get priority login. The queues are just long on the main servers right now. Nothing we can do other than offer other servers and work to fix the issues. We - and I personally - appreciate your patience. WildStar will soon be back where it needs to be. :)
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I am a signature player. I came today and queue had 670 people -- it said 1 minute! I was "yeah right lol".
Ofc I waited 30 min in the queue. I don't know by what math it calculate 670 subs will enter server in 1 minute. :)	
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 the 3 people I didn't see abuse from were you, Chillia and Dea .... well, Dea sometimes .... oh, and Wylf.
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As one of the people you didn't see abuse from, or as one of the occasional abusers? :P
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