135594-i-think-the-ticket-times-need-to-improve

== Content ==
			
Part of why the ticket times are long, is that there are tons of new and returning plays putting in tickets like crazy which means sorting through them all takes a long time. Wih your specific issue, they also have to research and investigate the entire situation to make sure that everything is good and unsuspension is the right call (which should be). But it still has to be investigated completely.
 
Just stay patient and they will get there soon. Wildstar is definately worth the wait.	
----
			
Hello.
 
Currently I'm waiting on a ticket that has been open for 3 days. I do understand the game just went f2p but my issue is quite simple. My account was "suspended" during a time that my account was not even active (not sure how this happens), but the notification I was sent said that I violated the user agreement (even though I was not subscribed since the very first month I bought the game).
 
Essentially I cannot play the game until they un-suspend me. I sent them all the information they asked for, proof that my subscription was inactive since that single first month (which was free with the game).
 
The reason which they suspended me is vague, I have no idea what it is I could have done while not even subbed to the game, and it's taken them 3 days so far to get absolutely nothing done on the matter.
 
Ultimately I think it is customer support quality that really keeps a game floating above the rest, but right now I am being literally hamstrung by the apparent inability to address my ticket for several days now. This, I think, can cause people to quit or leave more than anything else.
 
I suggest some kind of reorganization of how tickets are handled. I don't personally like or play WoW, I haven't for a very long time, but they have a lot more players to handle and I can get a ticket response within an hour, and if that's not jiving with me, I can even call a support number and speak with someone. I think this should be a necessity for any MMO support team.
 
Just waitin to play...,
 
Zip	
----
			
Same here, two of my friends have tickets that they created on the relaunch, that still has no answer ;p
But the queues are long and they are working like crazy at carbine, so im sure we will get help soon!	
----
			What often helps in this case is tweeting your support ticket at the devs on @wildstar or @wildstarops.Yes you have been waiting for 3 days but make sure you are pleasant etc as you do not want to alienate the community managers (also you look like an asshat to everyone else). The twitter is US time based however so that can get interesting.	
----