100712-will-an-nc-soft-employee-just-forward-this-to-someone-that-can-do-something

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Been waiting 2 tickets (1 closed and no help) for over a MONTH of a paid game/subscription now.
 
If your support takes this long to actually fix a single issue, then where the hell is the "we're listening to our customers"?
 
Here I am, I'm a customer, I've paid, will a support please just forward my damn ticket to someone who can do something?
 
This last ticket was supposed to be forwarded to the "payment team" to get things done, funny, that payment team authorized my transactions for a new sub within an hour but they can't reply to my ticket when forwarded in 3 days? What is this, 1990 Playstation 1 support for one of those cheat books?
 
Comon NCsoft, this is an enraging issue I'm suffering through that only your support can fix.
 
Waiting over 730 hours for an actual change.
 
That isn't exactly "we're listening to our customers, no matter how many times you say it".	
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Developers are listening .... support is separate.
 
Support will ignore your ticket in the order it was received. 	
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			You may want to include your ticket #.  I always get asked them when I start yelling at Customer Service.	
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			You could at least include some small tidbit of useful information among your complaining. A ticket number would at least give someone something to forward so they can at least look at your problem without jumping through 3-4 hoops and a bit of mind reading.PS- if your second ticket was on the same issue as the first, then of course it is going to be closed. Add to your original ticket instead of clogging the queue for other people.	
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