143897-looking-for-some-help-and-advice

== Content ==
			
Hi everyone, loving the game until i hit level 15. I had been saving all my gold so i could buy my first mount.. I went to the mount vendor and bought the orbiton paid 10 gold...went to my inventory and clicked on my mount and it just vanished. i pressed Z nothing happened logged in and out a few times still no mount was available. The gold was removed immediately and now i have no mount. I sent a ticket in and they replied :
 
"I have reviewed the incident that you've reported and we will be unable to grant your request
Please understand that the Wild-star Support Team cannot make exceptions to this policy."
I don't understand the reply or what i have to do about my problem. I'm not doing anything against the rules or breaking any policies, it is a genuine problem.
Just wondering if anyone else has had the same problem or if anyone has any advice on what to do.. Thanks	
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