149125-lost-an-item-runes-are-not-getting-restored-in-any-way

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Do you guys not know your own game??? Runes are the most valuable part of your gear, your setup, your character! Not to mention it costs an arm and a leg to rune fully! I lost an item, no idea if I salvaged it or something, I didn't notice! Yeah, dumb mistake, but everybody have done this at least once in their life! Support restored item... BUT NOT THE RUNES.
 
ITEM CAN GO TO HELL. I NEED THE RUNES BACK. Those token feet that drop like candy get salvaged every raid, gear is not a problem to get! Gear is so secondary, gear is just a vessel for your RUNES.
 
YOU NEED TO CHANGE THE WAY YOU RESTORE ITEMS. ASAP. This thing drives me ever closer to the point where I'm just giving up this horseshit game forever. In case some dev or Carb crew member reads this (which I highly doubt) here is the list of the runes that were lost:
 
Divine Cynosure Multi-Hit (Major) 
Divine Cynosure Focus Recovery (Major) 
Pure Cynosure Multi-Hit (Major) 
Divine Resurgence Critical Hit (Major)
			
				
	Edited January 21, 2016 by Velzanna	
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Is this you?
 
on a more serious note. they can restore the runes as well, at least they did it for a guild member of mine some time ago and i heared of others who had their runes restored.
judging by the tone of your OP you might not have asked them nicely enough  :P	
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			Hmm I've accidentally salvaged my gear a few times and it's always come back with all the runes in it. Perhaps you were mistaken?	
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Thank you for the update. 
Unfortunately, Game Support does not have the option to restore the lost runes as the item was salvaged. We can only restore items that were either salvaged or sold and cannot guarantee to return it the way they were. We apologize for the inconvenience but unfortunately, the WildStar Support Team cannot make exceptions to this policy.
 
Your understanding and patience on this is greatly appreciated. Please let us know if you have any further questions and concerns.
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The boot that came in the mail is empty. And it's the only thing that they send.
 
Well, jeez, I'll just go conjure up 3 divine majors and 1 pure major to fill the EMPTY RUNE SLOTS.	
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			so you want to blame carbine for not being able to make you whole again after you made a mistake.  in life there are consequences when you do things.  be happy you got your boots back.  a charming personality indeed.  this post screams of petulant child.  do you often berate people who try to help you fix your screw ups?  not accountable for your own actions huh?	
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			You didn't lose an item. You savaged it. I don't see how this is Carbine's fault.	
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You didn't lose an item. You savaged it. I don't see how this is Carbine's fault.
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2 Months ago, I've made the same mistake salvaging a stuff I definitely didn't want to. When I made a ticket, the first answer told me they couldn't recover the stuff + the runes.
 
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Hi there,
Thank you for contacting Wildstar Support Team.
For us to proceed with the item restoration, please provide the following:
Specific Name of the Item/s you want to be restored.Also, we are unable to restore the runes compounded on your item/s. The Item/s you will be receiving will be in it's default, clean state. We are also unable to delete the items that you received from salvaging. We can only suggest that you dispose of the item/s you received from salvaging.
If you have any further questions, feel free to contact us.
Regards,
YuriNCSOFT Support Team
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Hey All -
 
Thanks for the heads up OP. I'm looking into this for you. I can't guarantee that anything will be done, but I'll see what happened.
 
Thanks!
 
Update: What's your ticket number?	
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The boot that came in the mail is empty. And it's the only thing that they send.
 
Well, jeez, I'll just go conjure up 3 divine majors and 1 pure major to fill the EMPTY RUNE SLOTS.
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