Tech Support

==1 Tech Support==
1) Read the Instructions thoroughly - most if not all tech support questions can be answered there. They are also on our site: http://www.slbloodlines.com/index.php
2) For all actual Tech Support / Sales Issues, use our new Bloodlines Support Ticket System!
Go to the Bloodlines website, and click the Support button at the top of the page. 
You can also use this direct link: https://slbloodlines.com/support
Response time may vary but we strive to get solve your issue within 24 hours or less!
==2 Lost Purchase==
SL is, as we know, imperfect, and from time to time a purchase is lost. If you pay for an item and do not receive it within a few minutes:
1) Check to make sure that you did not receive a refund; often you are refunded immediately and do not realize it. To do this, log into www.secondlife.com, and check your transaction history. If you did receive a refund, try your purchase again shortly, often it will work within a few moments.
2) Try relogging to see if your purchase arrives, or shows up in your Lost & Found folder. 
3) If it's still not resolved go to the Bloodlines website and click the Support button. Once you've started a support ticket, from the dropdown menu below choose Sales > Didn't Receive Item. 
To expedite your request, please include your transaction history information in the ticket!
Response time may vary but we strive to get solve your issue within 24 hours or less!
==3 Upgrades==
Some of our scripted items are auto-update enabled. To find out if there is an auto-update available, simply rez your HUD or scripted item, and it will check with our servers.
On the rare occasion that we do a major upgrade, and have to charge a small fee, there will be signs at the home store explaining the upgrade process.
==4 Gifts==
Most of our vendors have buttons for sending items as a gift. Simply click the "Send As Gift" button, say the name of the recipient in open chat, and then pay the vendor. 
If you have trouble Gifting or delivering a gift purchase, please log into our Support System and file a ticket. To do this, go to the Bloodlines website and click the Support button.
Once you've opened a ticket, from the drop-down menu below choose Sales > Didn't receive item
Response time may vary but we strive to get solve your issue within 24 hours or less!
==5 Boxes & Crates==
Most items at Liquid Designs are packed into boxes and crates, which need to be unpacked. You can do this in the rezzing area on our sims, at your home, or at the various sandboxes around SL. Just rez the crate on the ground, right-click it and choose "Open", then "Copy to Inventory". SL should create a folder in your inventory with the contents of the crate. You can then right-click the crate on the ground and choose "Take".
Category:Notice templates
==6 Custom Work & Idea Submission==
Unfortunately, we are not accepting any custom work at this time. 
If you have an idea or request for an item, go to the Bloodlines website and click the Support button. 
Once you've opened a new ticket, in the dropdown menu below choose Not Listed Here > Feature Requests
Due to copyright issues, we only accept rights-free ideas, and do not negotiate % or pay for said ideas. If you have an idea you want to make money on, then keep it to yourself! If you have an idea you wish to share freely with us, or an upgrade suggestion, submit it, and we will take it under consideration. Please do not submit builds to us in hopes of us using them, we do all our own work here. Thanks!
==7 Fakes Tanks==
There are simple ways to avoid buying a fake tank or prism, see the blog post below!
http://blog.slbloodlines.com/2009/03/06/avoid-fraud-how-to-buy-a-blood-container/
==8 .:[ Bloodlines Outland ]:.==
This area is a small annex away from the main Bloodlines lands, primarily for accessing refill stations away from the hubbub of Questing. Please see the sim Rules and happy refilling!