104537-tried-to-redeem-credd-got-an-addon-error-and-seem-to-have-lost-credd

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My sub was up for renewal on 4th August. I was set to renew via Paypal, but I decided I wanted to extend my gametime via the CREDD I had bought for in-game gold. 
 
I cancelled my subscription via the Account Management page so it would no longer renew via Paypal. I then logged into the game on my main, went to Account Inventory and verified that I had 2 CREDD available. I clicked on Redeem CREDD and got the following error:
 
ui\MarketplaceCREDD\MarketplaceCREDD.lua:276: attempt to index field 'OpenInventoryBtn' (a nil value)
stack trace:
ui\MarketplaceCREDD\MarketplaceCREDD.lua:276: in function <ui\MarketplaceCREDD\MarketplaceCREDD.lua:254>
 
The CREDD was consumed and I now only have one left in my Account Inventory. But when I log into my Account Management I cannot see that my game time has been extended and it says 0 CREDD there.
 
So, what's happened? Should I be concerned? Do I need to submit a support ticket?	
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My sub was up for renewal on 4th August. I was set to renew via Paypal, but I decided I wanted to extend my gametime via the CREDD I had bought for in-game gold. 
 
I cancelled my subscription via the Account Management page so it would no longer renew via Paypal. I then logged into the game on my main, went to Account Inventory and verified that I had 2 CREDD available. I clicked on Redeem CREDD and got the following error:
 
ui\MarketplaceCREDD\MarketplaceCREDD.lua:276: attempt to index field 'OpenInventoryBtn' (a nil value)
stack trace:
ui\MarketplaceCREDD\MarketplaceCREDD.lua:276: in function <ui\MarketplaceCREDD\MarketplaceCREDD.lua:254>
 
The CREDD was consumed and I now only have one left in my Account Inventory. But when I log into my Account Management I cannot see that my game time has been extended and it says 0 CREDD there.
 
So, what's happened? Should I be concerned? Do I need to submit a support ticket?
 
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Ok, support ticket submitted. Did one in-game, but also did one via the web site so I could attach some screenshots.
 
I notice that my CREDD Exchange log seems to now have a blank line, with a time stamp that would coincide with the error happening.
 
Will wait and see what happens.	
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			I hope it applied and it's just a UI glitch not putting it in your appdata folder.	
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			Good news. My Account Managment page has now updated and my gametime has been correctly extended. I don't think this was due to support intervention as the ticket is still ongoing. Probably just lag in the system. So, it's a UI glitch. Definitely not good to have the official CREDD addon erroring like that though, so they need to look into it. 	
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Good news. My Account Managment page has now updated and my gametime has been correctly extended. I don't think this was due to support intervention as the ticket is still ongoing. Probably just lag in the system. So, it's a UI glitch. Definitely not good to have the official CREDD addon erroring like that though, so they need to look into it. 
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Indeed. The thing to do is to immediately log out and go to your account page and see if it's worked or not.
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