147764-alpha-sanctum-at-50

== Content ==
			It triggered for an alt of mine when he hit 15 but how can I access this with my lvl 50 main? The first Drusera instance that triggered was the lvl 22 one and I need the reward, that eldan rock thing, for my house. :(	
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			You should get the quest automatically when you log in on your 50 - in your datachron. Check your missed calls if you haven't already accepted it.	
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			Apparently there is some problem because it started me with the lvl 22 Drusera dungeon instead. I submitted a ticket and was told to go F myself. Thanks Carbine for giving me such an awesome CS experience, sure makes me want to spend money in the cash shop and support this game.	
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Did you check your quest log? Did you go over to where you can enter the instance and see if the portal is there?
If you really haven't completed the quest before and can't get into the instance (sometimes the portals will spawn on top of each other too), I'd submit a bug report- CS can't really help you there.	
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			You see the thing is, I can't replay Alpha Sanctum for some reason, I'm on the next step of the quest chain for some reason despite the fact that I never got to do Alpha Sanctum on this character. I want that Symbol of the Evokers reward for my house. Housing is the only reason I play this game. It's a small thing really. Your quest chain is *cupcake*ed up Carbine, just send me the *cupcake* reward okay? I spent plenty of cash in the cash shop. I love this game and want to support it both financially, and through word of mouth but Carbine is making that hard for me. Just GIVE ME THE DAMN DECOR ALRIGHT!? It's not my fault that shit got *cupcake*ed up! Do the right thing here, send me the decor, I spend money, we both win. When you *cupcake* me over, you *cupcake* yourselves out of money, get it???? Your game is DYING. Your source of income is DYING. Take a step in the right direction for once and give me a positive CS experience.	
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Don't yell at me, but.....
 
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Did you check your quest log? Did you go over to where you can enter the instance and see if the portal is there?
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Apparently there is some problem because it started me with the lvl 22 Drusera dungeon instead. I submitted a ticket and was told to go F myself. Thanks Carbine for giving me such an awesome CS experience, sure makes me want to spend money in the cash shop and support this game.
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Just popping in here because I too was wanting the decor.
 
The quest IS in the ignored section.  I hit 50 way before they re-camped the drusera quests.  Should have a call labeled alpha sanctum, pick it up, go steam roll some lvl 15s, and you'll get the decor. 
 
Just did it myself not 2 mins before making this post, and now have the decor on my 50.	
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Just popping in here because I too was wanting the decor.
 
The quest IS in the ignored section.  I hit 50 way before they re-camped the drusera quests.  Should have a call labeled alpha sanctum, pick it up, go steam roll some lvl 15s, and you'll get the decor. 
 
Just did it myself not 2 mins before making this post, and now have the decor on my 50.
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Alpha Sanctum was not part of the story line since the start of the game.
On my initial lvl 50 toon I got to finish the portals strory line way back before
the game went f2p,and then upon my return I got the quest and went and did
it as a lvl50.
On my newest toon,I got it first in the line of the portal quests so it is working as
intended I believe.	
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UPDATE:
 
After sending a profanity laced rant in reply to Carbine's first response, my lord and savoir a CS rep by the name of Nero told me how to access ignored quests and I am now able to do the quest. Thank you Carbine! See, it's not hard to do the right thing and keep paying customers now is it?  ;)
 
Now I can finally complete my house. :) (Well, I still need the Kitchen Sink...)
			
				
	Edited December 8, 2015 by Sigma081	
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			lol several of us told you about the Ignored quests, but I guess it's just easier to blind rage. Next time I need Sigma's help, I'll just yell in his face repeatedly. :P	
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UPDATE:
 
After sending a profanity laced rant in reply to Carbine's first response, my lord and savoir a CS rep by the name of Nero told me how to access ignored quests and I am now able to do the quest. Thank you Carbine! See, it's not hard to do the right thing and keep paying customers now is it?  ;)
 
Now I can finally complete my house. :) (Well, I still need the Kitchen Sink...)
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lol several of us told you about the Ignored quests, but I guess it's just easier to blind rage. Next time I need Sigma's help, I'll just yell in his face repeatedly. :P
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			shame you can only do it once though ... there is so much lore and lots of fighting unlike the other sets where u run around doing meaningless tasks like building up your little village yay !!!	
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Please, do share the reply from the CS rep who told you to F yourself. Would love to see it. Incidentally, if the reply truly falls into the "F yourself" category, I'm pretty sure Carbine would also like to know about it, so they can have a talk with the CS rep.
 
I have seen some nasty stuff in these forums hurled at CRB staff (RIP Tony) and they have always kept to the high road.	
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Please, do share the reply from the CS rep who told you to F yourself. Would love to see it. Incidentally, if the reply truly falls into the "F yourself" category, I'm pretty sure Carbine would also like to know about it, so they can have a talk with the CS rep.
 
I have seen some nasty stuff in these forums hurled at CRB staff (RIP Tony) and they have always kept to the high road.
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			Yea the only person who looks bad here is you. I feel sorry for CS having to deal with you.	
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Yea the only person who looks bad here is you. I feel sorry for CS having to deal with you.
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All of this played out before anyone here posted about how to check ignored quests. Also you're missing the point that I was polite to CS initially until they told me to F off.
 
Haha, so I'm the bad guy for expecting to be treated like a paying customer. Okay. Being polite got me NOWHERE. Carbine told me to F off when I was polite. If I had continued to be polite, nothing would have gotten done. It's unfortunate that you don't see the value in getting results by any means necessary, and that you don't understand your value as a paying customer. You really don't get how business works at all.
 
When I was assertive, Carbine listened and everything worked out fine. If your attitude is to treat customers poorly and delete tickets because they hurt your feelings, I feel sorry for whoever hired you for CS. I'd fire you on the spot if you did that because as an employer, I don't care about your fragile little feelings, I care about money.
 
And when I thanked CS for a job well done and told Nero how awesome he was, they told me that they were happy to help so me and Carbine are good, you're the only one with a problem here lol.
 
Also, I was never abusive or threatening, but thanks for jumping to conclusions and making baseless assumptions just so you could take a few pot shots at me haha. :)
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Dang, I go through this thread and all I can think is "this is why I can never do CS ever again...". Yeesh...
 
IF that CS ever comes by this thread or anyone from CS support/Carbine comes by this thread and knows the initial CS staff member can you give them a hug for me?	
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"I have reviewed the incident that you've reported and we will be unable to offer a restoration.
 
Please understand that the WildStar Support Team cannot make exceptions to this policy."
 
On what planet does this count as a [edit]naughty word[/edit] reply? You could argue with him that he didn't understand your request, that you didn't want the decor item sent to you, but just the quest enabled again, but your reply was completely out of line. You really need to take a chill pill.
			
				
	Edited December 10, 2015 by Elo'naa
	
		Moderator : Format, Language	
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Dang, I go through this thread and all I can think is "this is why I can never do CS ever again...". Yeesh...
 
IF that CS ever comes by this thread or anyone from CS support/Carbine comes by this thread and knows the initial CS staff member can you give them a hug for me?
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Yea the only person who looks bad here is you. I feel sorry for CS having to deal with you.
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You can be firm without resorting to rage and profanity.
 
I just went through a support ticket, and the initial response was just an automated email (something something "We receive your ticket, and will review"). 2 days later, I get another automated email, saying something like "It's been 48-hours since we've heard from you, we assume your issue is resolved" blah blah blah....
 
Huh? So I replied stating I haven't gotten any response with my ticket (except the automated ones), and told them the issue is still unresolved. In my case, a stack of Rune Tokens were missing from my bank. Within half hour, I got an email from an actual person this time, asking for more details ie: dates, quantity. Gave them a date range based on my alt's achievements, and an estimate # of tokens my main had. 2 hours later, they restored my Rune Tokens (72 of them) via mailbox.
 
Suuuuure, I could have went off on them like you did, but the rage would've serve no purpose besides delaying help, or allowing me (unjustifiably) to take my anger out on another human-being.
 
Picking the right category also help speed things up. In your case, selecting "Quest" problem, instead of demanding an item you never had to be mailed to you.
 
Think of it as package sorting. The automated system scans for zipcode, not street/city/state. If you have a typo in everything else, but have the correct zip code, there's a good chance the package will still ended up in the right main distribution hub. They might be able to even get it to the right suburb. But after that it's a guessing game. The more useless info you add to the ticket/email means more clutter to sort through.	
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			Whelp, if not being an abusive ass = being timid and sensitive, I gladly accept being timid and sensitive  ;)
			
				
	Edited December 10, 2015 by beattlebilly	
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Really now? My assertiveness led to a happy ending for all involved. Carbine got to keep a paying customer, and I got what I wanted. It was a win/win. But since some random Internet person told me I was some how wrong, I guess I'll think about changing my ways. /sarcasm ;)
 
Honestly it doesn't shock me how timid and sensitive you all are. Assertiveness is a rare trait, one that's served me well in business, and in life in general. You're conditioned to expect to be walked all over, and simply take it or engage in cowardly passive aggressive acts. In this particular situation, I'm guessing most of you would have simply gave up after the first email, or went round and round with the cut and paste responses due to your timid behavior. This would not have helped you, or Carbine. All of the criticism I'm receiving just makes me feel more vindicated about my decision to get shit done honestly.
 
And once again I'll say this, the only ones upset with me are you guys, Carbine and I 100% cool now haha. But apparently many of you feel obligated to be upset about this on Carbine's behalf, lol okay have fun with that. :)
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 Really now? My assertiveness led to a happy ending for all involved. Carbine got to keep a paying customer, and I got what I wanted. It was a win/win. But since some random Internet person told me I was some how wrong, I guess I'll think about changing my ways. /sarcasm ;)
 
Honestly it doesn't shock me how timid and sensitive you all are. Assertiveness is a rare trait, one that's served me well in business, and in life in general. You're conditioned to expect to be walked all over, and simply take it or engage in cowardly passive aggressive acts. In this particular situation, I'm guessing most of you would have simply gave up after the first email, or went round and round with the cut and paste responses due to your timid behavior. This would not have helped you, or Carbine. All of the criticism I'm receiving just makes me feel more vindicated about my decision to get shit done honestly.
 
And once again I'll say this, the only ones upset with me are you guys, Carbine and I 100% cool now haha. But apparently many of you feel obligated to be upset about this on Carbine's behalf, lol okay have fun with that. :)
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Hey Everyone,
 
I'm locking this thread.
 
Cheers,
 
Team WildStar	
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