54406-unable-to-upgrade-to-digital-deluxeadd-subscription

== Content ==
			
Hi folks,
 
NUMEROUS UPDATES SEE BELOW:
 
Bought a key via the WildStar Store but have not received a key:
 
FIXED: Please view this Knowledge Base Article for resolution: https://support.wildstar-online.com/entries/70360896-KNOWN-PURCHASE-ISSUES-Serial-Codes-Not-Being-Delivered-RESOLVED-Please-Read-Instructions
 
Bought a code, but unable to redeem due to incorrect region error:
 
FIXED: Please view this Knowledge Base Article for resolution: https://support.wildstar-online.com/entries/69854907-KNOWN-ISSUE-Serial-Code-Registration-Issues-RESOLVED
 
ERROR: 81005 - "That serial code cannot be applied to your account"
 
Please see here for more information: https://support.wildstar-online.com/entries/69869728-Error-That-serial-code-cannot-be-applied-to-your-account-81005-
 
Keys from 3rd party retailers:
 
If you pre-ordered from a 3rd party retailer, that retailer will need to send you your retail key/box. Some retailers will send these out slightly ahead of headstart, but many will not send them until June 3rd, the official release date. If they are saying they do not have these keys, let us know so we can communicate with them and remind them of the process.
 
Thank you,	
----
			
I can't add a suscriptiom since the site doesn't recognize I have the game already bought. Is that the problem you are looking into?
 
Thanks.	
----
			
{| class="blockquote"
I can't add a suscriptiom since the site doesn't recognize I have the game already bought. Is that the problem you are looking into?
 
Thanks.
----
			I preordered from GAME and have a preorder code so far and not a full game code, which is why I was assuming I couldn't upgrade to deluxe or add any subscription :/	
----
			
Same problem here, when I open the subscription page it tells me "You do not have an active subscription.Click BUY NOW to purchase WildStar and add a subscription." but on the serial codes page i can see
 				Date Applied							Item							Serial Code							Status						May 29, 2014							WS-EU: Preorder [bOX: United Kingdom]							****-****-****-****-****							Completed	
----
			
{| class="blockquote"
I preordered from GAME and have a preorder code so far and not a full game code, which is why I was assuming I couldn't upgrade to deluxe or add any subscription :/
----
			
Hey folks,
 
Yep, we believe that it's because you have a 3rd party pre-order key and not a full retail/pre-purchase key.
 
We're investigating, but I *believe* you should be fine to play during headstart. You may just need to wait till you get your full "box/retail" key before you can add your sub/upgrade to the Deluxe.
 
Will try and get you info as soon as we can.
 
Cheers,
M	
----
			
A BIG PROBLEM.
My friend bought a game (Standart Edition) yesterday, but still didnt get a serial code. 20 hours left. She received a mail "Thank you for your purchase" with order number, but its all. No code, no game. Nothing. 
Dont tell me to create a ticket - she did, but support team is sleeping. Thanks for that, btw.
So her transaction history is empty (but the system took money from the credit card), Wildstar isnt in the list of games and she even cant create a msg on this forum. Nobody cares - cool.
So please DO something. She is already in bad mode cose of that problem and cose of support team, which cannot do anything to help.
P.S. THERE IS NO CODE in "unused serial codes". Give us a code or give our money back.
 
And thanks to Devs who just closed prev.thread without any answer. What should we do? Where is our money? You just stole them.	
----
			
{| class="blockquote"
Hey folks,
 
Yep, we believe that it's because you have a 3rd party pre-order key and not a full retail/pre-purchase key.
 
We're investigating, but I *believe* you should be fine to play during headstart. You may just need to wait till you get your full "box/retail" key before you can add your sub/upgrade to the Deluxe.
 
Will try and get you info as soon as we can.
 
Cheers,
M
----
			
{| class="blockquote"
 
A BIG PROBLEM.
My friend bought a game (Standart Edition) yesterday, but still didnt get a serial code. 20 hours left. She received a mail "Thank you for your purchase" with order number, but its all. No code, no game. Nothing. 
Dont tell me to create a ticket - she did, but support team is sleeping. Thanks for that, btw.
So her transaction history is empty (but the system took money from the credit card), Wildstar isnt in the list of games and she even cant create a msg on this forum. Nobody cares - cool.
So please DO something. She is already in bad mode cose of that problem and cose of support team, which cannot do anything to help.
P.S. THERE IS NO CODE in "unused serial codes". Give us a code or give our money back.
 
And thanks to Devs who just closed prev.thread without any answer. What should we do? Where is our money? You just stole them.
 
----
			
Where did your friend purchase from?
Official site	
----
			
{| class="blockquote"
 
Where did your friend purchase from?
Official site
 
----
			
I dont get it, ive bought a headsart key only ??? , why u selling preorder keys to retailers instead of full game keys, now what i have is your
but I *believe* you should be fine to play during headstart . Hmm lets wait then.	
----
			
{| class="blockquote"
Hmmm, and she's logging in to: https://account.wildstar-online.com/ and following these steps:
 
Click on the APPLY A CODE tab.	At the bottom of the page, you will see a section titled UNUSED SERIAL CODES. Click on the radio dial next to the description of your WildStar purchase.	Click the NEXT button.	You will then see your WildStar beta account listed as an option for applying the code. Please confirm that this is the right WildStar beta account you wish to upgrade and then click the UPGRADE ACCOUNT button.
Make sure they are logging into the link I attached, as the ncsoft.com Account page will not work.
----
			So, we might be fine for headstart but you maybe can't play after it because retailers say they would be upgraded magically to full version?	
----
			
Ciao. My game is Standard and active with sub, but I cannot upgrade either. I bought digital download from Green Man Gaming, which is your official retailer.It gives me the option to upgrade to Deluxe, however when I press the option, I am told that I already have Deluxe!?I have not received any mail from Wildstar confirming upgrade, but I will check if Paypal registrered payment.Edit to add: under transaction history it says: WS EU - Standard Pretail [DIG: GreenManGaming] 
 
Account Status Active
Type Standard
Playable Until 03-Jul-2014
Subscription 1 Month(s) 	
----
			
Other ppl who bought WS using 1 credit card for 2 differents accounts have the same problem:
 
{| class="blockquote"
 
Hi. Myself and my wife purchased Wildstar today, myself buying the normal while she got the deluxe edition. We used two separate accounts, and while my key has came through straight away, her key still has not.
 
 
She has the e-mails stating that her purchase went through successfully, but the Wildstar account site is still asking her to buy Wildstar, and after 8+ hours, support still has had no response for us. Is anyone else suffering from this issue, or has had it in the past and managed to get it fixed?
 
----
			
I bought the game from the official website, am adding some screenshots (hope it's ok)
 
http://i.imgur.com/LHyKFCA.jpg - my transaction history, detailing when I bought the Standard Edition
 
http://i.imgur.com/2nuGdIi.jpg - my account details (sensitive bits blacked out), showing I need to upgrade (as can be seen on my transaction history, I don't have the Deluxe Edition)
 
http://i.imgur.com/ejDhQeB.jpg - the official Wildstar shop website, detailing what I am shown when I try to purchase the Deluxe Upgrade
 
 	
----
			This is exactly what happens to me as well, except I got digital dl from Green Man.	
----
			
Hello, this is the answer of G2play.com to my ticket:
 
Dear Customer,
As you noticed you received a headstart key for know. On the release day your account will be upgraded from Hedstart to Full Access one. If not, please check your e-mail due to possibility of receiving another key for account upgrade  from NcSoft	
----
			
{| class="blockquote"
Im that girl. This is my friend's acc. Thats what i have (nothing):
http://s27.postimg.org/57hlm0pqq/image.jpg
----
			
Hey folks,
 
I have updated the first post with the following;
 
UPDATE: So, after speaking to our team this is currently working as intended. If you haven't yet applied your FULL RETAIL key, you won't be able to upgrade to the Deluxe OR add a subscription yet.
 
Understandably, the messaging on the Account Management page isn't 100% clear and we've highlighted that this should be changed to avoid further confusion.
 
I can confirm that those of you who haven't received your full retail/box key yet WILL be able to access Headstart. Once you receive your full key you will be able to add a Subscription & Upgrade to Digital Deluxe.
 
If you pre-ordered the game from another store, I'm afraid you need to speak to them. Your pre-order code will NOT be upgraded, the retailer will need to send you the full retail code.
 
If you pre-purchased the game (Paid the full amount, not just a pre-order deposit) then the code you received will be the only code you need and you should have full access to upgrade/add subscriptions etc.
 
Let me know if there are any issues beyond the ones we've discussed above.	
----
			
{| class="blockquote"
That is incredibly strange. Unfortunately this is an issue only Support can assist further with.
 
If you want to give me a Support Ticket ID, I can try and get this looked at ASAP.
 
Sorry you're having this issue, I'll try and help however I can with getting Support to respond.
----
			
CRB_Anlath
 
I pre-purchased the game from the Wildstar-online shop, but I paid full price for the Standard Edition, not the Deluxe Edition.  I'd like to upgrade to the Deluxe Edition (now that I have some extra money) but that is what I'm having trouble with (screenshots in previous post)
 
I'd like to point out that I have sent a ticket in (#209887)	
----
			
{| class="blockquote"
CRB_Anlath
 
I pre-purchased the game from the Wildstar-online shop, but I paid full price for the Standard Edition, not the Deluxe Edition.  I'd like to upgrade to the Deluxe Edition (now that I have some extra money) but that is what I'm having trouble with (screenshots in previous post)
 
I'd like to point out that I have sent a ticket in (#209887)
----
			
CRB_Anlath
 
I tried yesterday, and again today.  As you can see from the screenshot though it says I already have it (sorry pressed enter too soon), but I have not received an email stating I have it, nor has my transaction history changed
 
http://i.imgur.com/ejDhQeB.jpghttp://i.imgur.com/LHyKFCA.jpg	
----
			As posted on page 1, I purchased full version, I added a subscription succesfully, I tried upgrading to Deluxe 12 hours ago the first time, and I get the same bug, that says I already purchased.Both me and aphie posted good info for you on page 1.	
----
			
{| class="blockquote"
CRB_Anlath
 
I tried yesterday, and again today.  As you can see from the screenshot though it says I already have it (sorry pressed enter too soon), but I have not received an email stating I have it, nor has my transaction history changed
 
http://i.imgur.com/ejDhQeB.jpg
 
http://i.imgur.com/LHyKFCA.jpg
----
			
{| class="blockquote"
Hey Aphie,
 
When did you try to upgrade? Just now? It can take a bit of time for it to go through.
 
 
 
I'll send it over to Support and see if they can respond as soon as possible. When did you purchase and what currency did you pay in? Normally the currency you pay in is a indicator of your version.
----
			
{| class="blockquote"
Thank you very much.
Sad thing, but I read about currency later. I have no option to change and could buy a game only with $. :( But we need (my friend too) EU version. SO i think that we are totally losers. Please tell us what to do later (when ill get my code - i hope). Can we switch our region to EU? We cant play with ~400ping.
----
			
{| class="blockquote"
I preordered from GAME and have a preorder code so far and not a full game code, which is why I was assuming I couldn't upgrade to deluxe or add any subscription :/
----
			
News from G2play.net:
They will send the keys after the headstart
 	
----
			
{| class="blockquote"
Support will be able to fix this I believe. Can you just confirm that the purchase you made is appearing in your transaction history on Account Management, and the money has 100% definitely been taken from your account?
----
			
{| class="blockquote"
News from G2play.net:
They will send the keys after the headstart
 
----
			Ah okay so the pre-order code is fine to play during headstart too, so the retailers have until official launch to deliver the keys i guess, will we still with a pre-order only code be able to claim the ingame items like bag and stuff like that or do we need the full code before we can do that?	
----
			
{| class="blockquote"
Ah okay so the pre-order code is fine to play during headstart too, so the retailers have until official launch to deliver the keys i guess, will we still with a pre-order only code be able to claim the ingame items like bag and stuff like that or do we need the full code before we can do that?
----
			
 
 
I've ordered from Game.co.uk and I got the pre order key which I registered successfully on the site. Didn't know they were going to send another key for the subscription. I guess information about the codes are not that clear :) But I guess I understand now how it works. Hopefully Game will send me the retail key before or on the 3rd of June so I can continue playing :)
 
Thanks to WildStar for all the info and effort to make things right.	
----
			
{| class="blockquote"
I bought the game from the official website, am adding some screenshots (hope it's ok)
 
http://i.imgur.com/LHyKFCA.jpg - my transaction history, detailing when I bought the Standard Edition
 
http://i.imgur.com/2nuGdIi.jpg - my account details (sensitive bits blacked out), showing I need to upgrade (as can be seen on my transaction history, I don't have the Deluxe Edition)
 
http://i.imgur.com/ejDhQeB.jpg - the official Wildstar shop website, detailing what I am shown when I try to purchase the Deluxe Upgrade
----
			
{| class="blockquote"
I've done the same as in the past the physical box arrived prior to headstart so I could enter my code. However, GAME seem to be being pretty slack for Wildstar. I spoke to a Jamahl via GAME webchat who advised me a code will be emailed to me in the next 24 hours that will allow me to update my account/collect digital items etc. The physical box will be despatched as soon as payment has been taken (still pretty slow of them given that it's 1-2 business days for delivery so it should have already been sent today to guarantee arrival by 3rd).
----
			My retailer sad that they dont have OTHER codes for this game and they should change to full after headstart. So we can play trought headstart at last xD but whats after? ufff i can play xD ^^	
----
			
{| class="blockquote"
 
 
Account Status Active
Type Standard
Playable Until 03-Jul-2014
Subscription 1 Month(s) 
 
 
 
----
			
{| class="blockquote"
Does this mean they will send the missing key?
----
			
Alrite my situation is a tad more complex.I received both my preorder code and BOXED Deluxe edition on the same day (29th).Applied both through the correct website and they appear in my transaction history.When i was asked to supply payment info it STILL told me i need to buy the game and as such i still cant provide such info.Also yesterday (30th) i purchased a 30 day game card in hopes it would activate the game but nope.didnt work (Also appears on history though).I contacted support on the matter 24 hours ago no reply yet.Any ideas sir CRB_Anlath ?
 
Edit1:I was also unable to post on forum till now but i guess thats fixed now eh	
----
			
{| class="blockquote"
My retailer sad that they dont have OTHER codes for this game and they should change to full after headstart. So we can play trought headstart at last xD but whats after? ufff i can play xD ^^
----
			
CRB_Anlath
 
Type: Standard	
----
			
{| class="blockquote"
I dont get it, ive bought a headsart key only ??? , why u selling preorder keys to retailers instead of full game keys, now what i have is your
but I *believe* you should be fine to play during headstart . Hmm lets wait then.
----
			
{| class="blockquote"
My retailer sad that they dont have OTHER codes for this game and they should change to full after headstart. So we can play trought headstart at last xD but whats after? ufff i can play xD ^^
----
			
{| class="blockquote"
Alrite my situation is a tad more complex.I received both my preorder code and BOXED Deluxe edition on the same day (29th).Applied both through the correct website and they appear in my transaction history.When i was asked to supply payment info it STILL told me i need to buy the game and as such i still cant provide such info.Also yesterday (30th) i purchased a 30 day game card in hopes it would activate the game but nope.didnt work (Also appears on history though).I contacted support on the matter 24 hours ago no reply yet.Any ideas?
 
Edit1:I was also unable to post on forum till now but i guess thats fixed now eh
----
			
People who ordered from GAME like myself, a note from an online representative I spoke to:
 
"Yes I can confirm the full game code will be emailed to you before its released on 03/06/2014"
 
My game box hasn't actually shipped yet which was what got me worried, fingers crossed I get an email then!	
----
			
@	CRB_Anlath 
 
Hey there Anlath, Kudos on being vocal during a mini crysis, My GF is having strange issues regarding the pre-order keys. She went through your official website and clicked the pre-order button and was prompted to either login or create an account, Since she didn't have an NCsoft account she created one. That all went smoothly and went through the checkout, put inn all the credit card info, finished purchasing the game and they told he to go to the apply key section on her account management. So we went there, clicked the radial button for the unused key we just bought, and it sayed it gave us the error you let us know about yesterday, something along the lines of try again later. So we did the next morning, then another error greeted us, It says that the key we have is for a different region, and for us to contact customer support. To be clear, we live in Europe, we went through the official site to escape all this region lock mess. And still we end up with the wrong version :P. We contacted customer support immediately but its 25 hours later and havent had a response yet :/, With headstart just around the corner we're getting kinda anxious waiting for a respond :p. Let me know if you can look into this or something :P 
 
Ticket1  ID: 	#211249 
Ticket2 ID:	#218936	
----
			
{| class="blockquote"
 
@
CRB_Anlath 
 
Hey there Anlath, Kudos on being vocal during a mini crysis, My GF is having strange issues regarding the pre-order keys. She went through your official website and clicked the pre-order button and was prompted to either login or create an account, Since she didn't have an NCsoft account she created one. That all went smoothly and went through the checkout, put inn all the credit card info, finished purchasing the game and they told he to go to the apply key section on her account management. So we went there, clicked the radial button for the unused key we just bought, and it sayed it gave us the error you let us know about yesterday, something along the lines of try again later. So we did the next morning, then another error greeted us, It says that the key we have is for a different region, and for us to contact customer support. To be clear, we live in Europe, we went through the official site to escape all this region lock mess. And still we end up with the wrong version :P. We contacted customer support immediately but its 25 hours later and havent had a response yet :/, With headstart just around the corner we're getting kinda anxious waiting for a respond :P. Let me know if you can look into this or something :P 
 
Ticket1  ID: 
#211249 
Ticket2 ID:
#218936 
----
			
{| class="blockquote"
Hey Josh, did you pay in-full or put down a pre-order deposit? If you paid the full amount then your code is a pre-purchase code and should be all you need. If you put down a pre-order deposite/payment hasn't been taken yet, your retailer provides your retail code.
 
You will need to speak to them.
----
			
{| class="blockquote"
Hey!
Sadly there is nothing I can do to help on this one. This is an issue only Support can help with, and they have a much higher volume of tickets right now. They are trying to work through it as quickly as possible, but I can't promote any in the queue as they need to clear the older issues first. :(
 
Support will help as soon as they can get to the ticket.
----
			
Will expose my case , witl a little luck a CRB can look into it .
 
I bought my game " Standard edition CD-KEY EU" . From  G2A.com .  on the 25th of April, My key was send immediatly. It seems to be a pre order key as i can't upgrade to deluxe or add a subscription .
 
The fact is like some , i contacted them via support and there is no additional key that should be sent to me.
 
Is there any way for a Crb to check if my serial code is only a pre order key that need an addional serial to be complete . Or wiil it turned into a complete one on june 3rd ?
 
Thanks you very much
 
 
http://i.imgur.com/u8Wtf2w.png	
----
			
{| class="blockquote"
Will expose my case , witl a little luck a CRB can look into it .
 
I bought my game " Standard edition CD-KEY EU" . From  G2A.com .  on the 25th of April, My key was send immediatly. It seems to be a pre order key as i can't upgrade to deluxe or add a subscription .
 
The fact is like some , i contacted them via support and there is no additional key that should be sent to me.
 
Is there any way for a Crb to check if my serial code is only a pre order key that need an addional serial to be complete . Or wiil it turned into a complete one on june 3rd ?
 
Thanks you very much
 
 
http://i.imgur.com/u8Wtf2w.png
----
			
{| class="blockquote"
Will expose my case , witl a little luck a CRB can look into it .
 
I bought my game " Standard edition CD-KEY EU" . From  G2A.com .  on the 25th of April, My key was send immediatly. It seems to be a pre order key as i can't upgrade to deluxe or add a subscription .
 
The fact is like some , i contacted them via support and there is no additional key that should be sent to me.
 
Is there any way for a Crb to check if my serial code is only a pre order key that need an addional serial to be complete . Or wiil it turned into a complete one on june 3rd ?
 
Thanks you very much
 
 
http://i.imgur.com/u8Wtf2w.png
----
			
That's why i'm afraid , and they refuse to accord a refund as the "serial" has been used ? i'm prepared to rebuy a full game . i just need need to be sure before headstart is over .
 
With the key i'v got i can at least acess to headstart . But it's still a major blowout . Or the communication of G2A is terrible and i WILL receive a new serial code ?
 
 
Lesson learned , i'll never buy pre order from them again.	
----
			
{| class="blockquote"
Based on your image it says "Box" right on it so you will need a second code!
----
			
{| class="blockquote"
Can a dev confirm this? If that is so I will start a paypal dispute with the retailer.
----
			
A few problems I have with this:
If people don't order through you, you punish them for using a 3rd party.
If I buy the digital upgrade, don't you think I'm picking up my retail version at release?
By the time the game launches and I get my code, I'll be well past the point I would benefit from the deluxe upgrade.
Seriously, why can't we upgrade? What is the reasoning behind this? I find it a little on the unprofessional side, honestly. I mean, hey, if you don't want my money, fine...	
----
			
{| class="blockquote"
Can a dev confirm this? If that is so I will start a paypal dispute with the retailer.
----
			
I apologize if I am the 756,890 person to pass this on but http://www.wildstar-online.com points to a blank page.
 	
----
			
Early at the morning my retailer said my BOX key which i have added but cant upgrade nor add sub is the only one i will need and it will automaticly upgrade.
After my complain and sending what community manager said about another key they have recived information that additional codes are going to be send at release day. They have said they had different info before.
 
Regards,
Luka	
----
			
{| class="blockquote"
Early at the morning my retailer said my BOX key which i have added but cant upgrade nor add sub is the only one i will need and it will automaticly upgrade.
After my complain and sending what community manager said about another key they have recived information that additional codes are going to be send at release day. They have said they had different info before.
 
Regards,
Luka
----
			
{| class="blockquote"
Early at the morning my retailer said my BOX key which i have added but cant upgrade nor add sub is the only one i will need and it will automaticly upgrade.
After my complain and sending what community manager said about another key they have recived information that additional codes are going to be send at release day. They have said they had different info before.
 
Regards,
Luka
----
			
I appreciate all of you have other problems but the original posts were about upgrading to deluxe/ adding sub, and we are kind of drowning in other stuff now.
Maybe you can make seperate threads for each problem? Might solve yours faster this way too.Recapping: 
CRB_ Anlath : both me and aphie have Type: Standard
 
 
{| class="blockquote"
 
 
Account Status Active
Type Standard
Playable Until 03-Jul-2014
Subscription 1 Month(s) 
 
----
			Quick question - can you apply a full game code to a new ncsoft account or does it have to be your current one that the pre-order code was tied to?	
----
			
{| class="blockquote"
Quick question - can you apply a full game code to a new ncsoft account or does it have to be your current one that the pre-order code was tied to?
----
			
{| class="blockquote"
If you did any of the betas, you'll want to use the same account. Remember... BOOM BOXES! Also, a new account wouldn't have "pre-order" status, so you'd miss out.
----
			
{| class="blockquote"
 
I appreciate all of you have other problems but the original posts were about upgrading to deluxe, and we are kind of drowning in other stuff now.
Maybe you can make seperate threads for each problem? Might solve yours faster this way too :)
 
Recapping:
 
CRB_ Anlath, both me and aphie have Type: Standard
 
 
 
 
----
			OK, thats right, evryone who have preordered key from retailer will get a second code after "some time" 3 days? My retailer was laying, after few mails he sad that he will send a second code for me. I hope he wasnt laying now xD. And be includent for my english its not my primary l.	
----
			
Hello!
 
(Possibly unrelated to OP, not entirely sure thought I'd post it here for some possible insight into this issue)
 
I pre-ordered the Deluxe Edition of Wildstar from the NCsoft website (Accessed by clicking on Pre-Order from the main page) as per the on screen instructions I set up a subscription to activate my game but for some reason it won't allow me to do so (Although my game was in fact activated more details below).
 
The error I'm getting is along the lines of "Payment not unable to be authorized.". That can't be right as all details I entered are correct.
 
I have tried using two separate cards (Multiple times) with no luck (I also have enough money in the accounts of course. Both accounts have upwards of 100$ so there should be no issues there.).
 
My account is shown as active and playable 'till July 3rd yet I have no active subscription. I also received an email stating that I had set up a subscription and the next payment was due July 3rd (Even though billing states that there is no payment due, ever. Just after that email I received another email stating I had not set up a subsciption and my account would be unplayable when my game time ran out. Can you put my mind at easy and tell me this is normal? (Although I'm guessing it isn't.) I just have no clue what's going on there :(
 
Is this part of the same issue or something totally unrelated? Should I contact support now or wait and see what will happen on July 3rd? (I'm kind of interested to see what will actually happen.).	
----
			
{| class="blockquote"
As you can see in the thread title, its deluxe/add subscription. Some of us cant add subscription... And thats because 3rd party retailers keys :)
----
			
{| class="blockquote"
And even less of us (i suspect) have already redeemed their brick and mortar retailer codes and still cannot add payment info.I am getting very nervous about this...
----
			
{| class="blockquote"
I'm one of those (and I DO have the deluxe edition redeemed) and I'm getting nervous too ;)
----
			
{| class="blockquote"
Yep.Deluxe here too.preorder and Deluxe EU keys appear normally in transaction history but thats about it.cant do anything else.When i was asked to provide payment info i just got an error saying i need to buy the game.Oh well....its a pretty steelbook at least *staring at it*
 
----
			
As mentioned this thread has gone a bit off-topic, so here's the current status on a number of issues;
 
Deluxe Upgrade/Subscription issues: 
 
For those of you still having these problems with upgrading to Deluxe or adding a Subscription with retail/pre-purchase keys, we are still investigating. I don't have an update at this time sadly.
 
Bought a key via the WildStar Store but have not received a key:
 
Support is trying to get to your tickets, but this may take some time due to the high volumes. They will respond ASAP.
 
Bought a code, but it assigned you the wrong region:
 
Contact Support, but be aware that response times are much longer at the moment. If you are waiting on a response, Support will get to it as soon as possible.
 
Keys from 3rd party retailers:
 
If you pre-ordered from a 3rd party retailer, that retailer will need to send you your retail key/box. Some retailers will send these out slightly ahead of headstart, but many will not send them until June 3rd, the official release date. If they are saying they do not have these keys, let us know so we can communicate with them and remind them of the process.
 
Pre-Order keys will give you access to headstart.
 
If you have a pre-order key applied to your account, you're good to go for headstart. You just need to apply your retail key (if you need one, pre-purchase customers don't) before the grace period ends after launch.	
----
			
I contacted Kinguin about the key thing and this is what i got:
 
{| class="blockquote"
 
Dear Customer,
As stated in product description on release day your account will be upgraded from Hedstart to Full Access one. If not, please check your e-mail due to possibility of receiving another key for account upgrade  from NcSoft.
Game is released on 3rd of June.
In case you have any further questions or doubts, do not hesitate to contact us again,Marcela
----
			
From g2play:
 
There are two styles of keys. One of them will indeed need another one in order to upgrade the account.
 
The other style, which is the one you bought, will be automatically upgraded.
 
----------------
I'm not into praying but it could be a good moment to start praying to the god of cdkey upgrading.	
----
			
My retailer says that they wont send another code after this one and this code is headstart+standart game but I cant set up any subscription and receiving the following error:
 
"You do not have an active subscription. Click BUY NOW to purchase WildStar and add a subscription."
 
My serial codes page looks like : http://s17.postimg.org/ri1fekwq7/Key.jpg
 
and I have requested a ticket concerning what exacly the key is. Ticket number is : #219102
 
So Im wondering, is this key headstart key only or standart game + headstart ?
If this code includes standart game why can't I set up a subscription ?
 
 	
----
			Hey, my friend ordered Wildstar direct from NCSoft yesterday, he got the order confirmation, but no code. He logged a ticket about 24 hours ago, no reply. Can someone look into this for him please? He is pretty stressed he will not get in before headstart"His ticket is 214305, can someone please look into? 	
----
			
{| class="blockquote"
I contacted Kinguin about the key thing and this is what i got:
 
 
 :(
----
			
{| class="blockquote"
What region is Kinguin Flex? I will ask our Sales Team to speak to them, sounds like it's just communication as they said "A key will be sent from NCSOFT", when they are the ones who will receive the keys to send out to their customers (and they should have them now).
----
			
{| class="blockquote"
My retailer says that they wont send another code after this one and this code is headstart+standart game but I cant set up any subscription and receiving the following error:
 
"You do not have an active subscription. Click BUY NOW to purchase WildStar and add a subscription."
 
My serial codes page looks like : http://s17.postimg.org/ri1fekwq7/Key.jpg
 
and I have requested a ticket concerning what exacly the key is. Ticket number is : #219102
 
So Im wondering, is this key headstart key only or standart game + headstart ?
If this code includes standart game why can't I set up a subscription ?
----
			
{| class="blockquote"
Did you pay the full amount when you ordered? Or just pre-ordered (usually a small deposit)? If you pre-purchased then you will have a pre-purchase key and are just being affected by an issue preventing you from upgrading/adding a sub.
 
Unfortunately it's a very tricky situation as we have an issue affecting users BUT retailers are also unclear on their communication around keys.
 
----
			
{| class="blockquote"
Hey Anlath,
 
I bought for Europe Region (WS-EU: Preorder [bOX: Spain])
 
The website is this one: http://www.kinguin.net/
 
Should I be worried about this?
----
			
{| class="blockquote"
I wouldn't worry, we can get this sorted and you should be fine for headstart with your pre-order key. I'll speak to our sales team.
----
			Thanks for the update Anlath!	
----
			
{| class="blockquote"
I have paid full price. 60 USD
 
Is there no way for you to check the key and reply like " This code is only headstart and does not include standart game " so that I can push my retailer ?
----
			
{| class="blockquote"
Got a net response:
 
 
 :(
----
			
{| class="blockquote"
Ah, if you pre-purchased (paid in full) then they are correct. You only need that one key, however if you are unable to add subscription info or upgrade to deluxe you are being affected by the issue I mentioned to other users. It's a separate issue.
 
You should be fine for headstart.
----
			
{| class="blockquote"
Ah, if you pre-purchased (paid in full) then they are correct. You only need that one key, however if you are unable to add subscription info or upgrade to deluxe you are being affected by the issue I mentioned to other users. It's a separate issue.
 
You should be fine for headstart.
----
			
I bought the game from coolshop.dk and i have been charged the full amount (479Danish Kroner)
 
yet on my account page the serial key entry look like this
 				Mar 19, 2014 |							WS-EU: Preorder [bOX: United Kingdom] |							****-****-****-****-**** |							Completed		(edited out the last part of the key that is shown on my account page)
notice the Preorder part (and i guess that it says United Kingdom when it is a full out Danish webshop but i guess that a minor detail as it is the right region at least)
 
so does that mean it is a pre-order or pre-purchase? (haven't actually spoken to them though about it as i had begun to assume it was a pre-order and that they would be delivering the key later, until the whole full charging = pre-purchase came up)
 
Also i am not able to add a subscription	
----
			GummiBear, i'm in the same situation...	
----
			
Hmm I have
WS-EU: Preorder [bOX: United Kingdom]
and my retailer said that they will send another key on release.	
----
			
{| class="blockquote"
 
Pre-Order keys will give you access to headstart.
 
If you have a pre-order key applied to your account, you're good to go for headstart. You just need to apply your retail key (if you need one, pre-purchase customers don't) before the grace period ends after launch.
----
			Hopefully G2A will send the retail key, even though they deleted the page where i purchased Wildstar from.. (could be that they are out of Headstart keys) 	
----
			Just want to say thank you for all of this CRB_Anlath, you are being stellar in helping us out!  *showers you with hearts*	
----
			
Hey folks,
 
So those of you who purchased from Kinguin and G2Play, I've just been informed by our Sales Team that these are not recommended/official retailers. As such, I am not sure what key you would have been sent despite whether you paid in full or not.
 
If you check your account management page, if you have a pre-purchase key (EG: don't need an extra key) it will say pre-tail. If it says pre-order, you still need to apply a retail key.
 
My only recommendation is to contact these sites directly. To be absolutely clear: We (WildStar or NCSOFT) will not be sending out retail keys ourselves and no key will "be upgraded" to a full key. Some customers may have bought a pre-purchase key, which is a full key from the get go and this will display as pre-tail in your account management page.
 
I'm really sorry for the confusion on this issue everybody. I wasn't aware these websites were not official retailers for us.
 
We are still investigating the issues with pre-purchase customers unable to upgrade/add subscription information.
 
Cheers,
M	
----
			Sending ticket to G2Play right now. Thanks for the clarification.	
----
			
I'll contact Kinguin again. Lets hope they send the retail key...
 
Thanks CRB_Anlath!! Awesome work!!	
----
			
{| class="blockquote"
I bought the game from coolshop.dk and i have been charged the full amount (479Danish Kroner)
 
yet on my account page the serial key entry look like this
 Mar 19, 2014 | WS-EU: Preorder [bOX: United Kingdom] | ****-****-****-****-**** | Completed(edited out the last part of the key that is shown on my account page)
notice the Preorder part (and i guess that it says United Kingdom when it is a full out Danish webshop but i guess that a minor detail as it is the right region at least)
 
so does that mean it is a pre-order or pre-purchase? (haven't actually spoken to them though about it as i had begun to assume it was a pre-order and that they would be delivering the key later, until the whole full charging = pre-purchase came up)
 
Also i am not able to add a subscription
----
			
{| class="blockquote"
Okay i figured i would just send coolshop a mail, and they have already 10 minutes after i sent the mail, confirmed that it is a pre-order i got and will be getting the full retail key at release (not gonna post the actual response since the majority likely wouldn't understand it as it is in Danish)
 
And yeah thanks CRB_Anlath for you help, im sure everyone here are appreciating it, i bet we are giving you quite a headache ;)
----
			
I've been in contact with OnePlay which is where I got my key from.
They're in conversation with their supplier and seem to be completely "UUugh, we don't know!" about the whole thing. 	
----
			
for everyone still asking about this,
 
g2play (and likely kinguin, they're the same company) will send out the second key you need around the time of release. Their keys are sourced from retail boxes, and they send out the pre-ORDER keys instantly, and a full game key around release. you will still be able to play headstart and, as long as you activate the second key when you receive it, the full game after the headstart.
 
@ CRB_Anlath
Thanks for all your hard work in assisting everyone, i have a question of my own though. My friend ordered wildstar from the official site (explicitly in order to avoid all the hassle with non recommended retailers), but got a key that doesn't belong to the same region as his account. according to your store this shouldn't even be possible. He contacted support 27 hours ago, and is getting very anxious about it, asking me if he should buy another key elsewhere etc. Is there any way someone could look at his ticket anytime soon, or should i just advice him to buy another key and request a refund on the first one?
 
edit: I should made clear that he's from the EU, so either his account is flagged NA for some reason, or he got a NA key for his EU account. 
 
His ticket id is Request #211909
 
Thanks in advance	
----
			
{| class="blockquote"
for everyone still asking about this,
 
g2play (and likely kinguin, they're the same company) will send out the second key you need around the time of release. Their keys are sourced from retail boxes, and they send out the pre-ORDER keys instantly, and a full game key around release. you will still be able to play headstart and, as long as you activate the second key when you receive it, the full game after the headstart.
 
----
			Sorry for asking but I did preorder from a Swedish Company spelbutiken.se and it promised me 30 Days of game time .But on my account page it says that i dont have a subscription ? will i still be able to play afterheadstart?	
----
			
{| class="blockquote"
I'm not so sure about that, Kinguin told me this:
 
 
But my code is preorder :(
----
			
{| class="blockquote"
Hey folks,
 
So those of you who purchased from Kinguin and G2Play, I've just been informed by our Sales Team that these are not recommended/official retailers. As such, I am not sure what key you would have been sent despite whether you paid in full or not.
 
If you check your account management page, if you have a pre-purchase key (EG: don't need an extra key) it will say pre-tail. If it says pre-order, you still need to apply a retail key.
 
My only recommendation is to contact these sites directly. To be absolutely clear: We (WildStar or NCSOFT) will not be sending out retail keys ourselves and no key will "be upgraded" to a full key. Some customers may have bought a pre-purchase key, which is a full key from the get go and this will display as pre-tail in your account management page.
 
I'm really sorry for the confusion on this issue everybody. I wasn't aware these websites were not official retailers for us.
 
We are still investigating the issues with pre-purchase customers unable to upgrade/add subscription information.
 
Cheers,
M
----
			
{| class="blockquote"
Also can your Sales Team contact with G2play to explain how it works?
----
			
{| class="blockquote"
for everyone still asking about this,
 
g2play (and likely kinguin, they're the same company) will send out the second key you need around the time of release. Their keys are sourced from retail boxes, and they send out the pre-ORDER keys instantly, and a full game key around release. you will still be able to play headstart and, as long as you activate the second key when you receive it, the full game after the headstart.
 
@ CRB_Anlath
Thanks for all your hard work in assisting everyone, i have a question of my own though. My friend ordered wildstar from the official site (explicitly in order to avoid all the hassle with non recommended retailers), but got a key that doesn't belong to the same region as his account. according to your store this shouldn't even be possible. He contacted support 27 hours ago, and is getting very anxious about it, asking me if he should buy another key elsewhere etc. Is there any way someone could look at his ticket anytime soon, or should i just advice him to buy another key and request a refund on the first one?
 
edit: I should made clear that he's from the EU, so either his account is flagged NA for some reason, or he got a NA key for his EU account. 
 
His ticket id is Request #211909
 
Thanks in advance
----
			
Kinguin is always clueless >.> about anything and everything they can be about, they usually get the game name right and they do (usually) get the keys to you but anything in between is chaos.
 
Partial product descriptions (and when you ask for more details they just copy paste the same info), there's a zillion version of the same game and you need to read it and sometimes guess which one it is you are buying (with or without all pre-order bonuses). They are usually mailing keys from physical boxes and sometimes they don't bother to put a red warning about a 2nd key being mailed later (or they update it closer to launch). Now we got them saying accounts magically upgrade. They give no refunds (well if they give you back the king golds and you buy the "WildStar sparate key delivery" with it from them you can add that to the account and it's the same thing, assuming it the same price, didn't check).
 
 
Atm I have "WS-EU: Preorder [bOX: United Kingdom]" on the account from Kinguin key and made a ticket and updated it 3 times mostly with things from this thread. Still no reply but at this point I'm expecting they will tell me no extra keys like they told other ppl, even if they might/will-probably change their minds before June 3rd (side-note: customer support is clueless and they are basing their replies on product details page/section on their site which is almost always missing something).	
----
			
{| class="blockquote"
Hey, unfortunately due to the high volume of tickets Support won't get to it any quicker if I escalate or not. They need to deal with the oldest tickets first really. :(
 
They are aware of the issue and will do what they can to help though.
 
----
			
Im having issues like the rest of you but purchased from cdkeys.com
 
I'm not too bothered about headstart but if the key says preorder do we still get preorder bonuses?
 
Why did carbine make it so there are two seperate keys anyway, seems kind of messy. 	
----
			
{| class="blockquote"
Im having issues like the rest of you but purchased from cdkeys.com
 
I'm not too bothered about headstart but if the key says preorder do we still get preorder bonuses?
 
Why did carbine make it so there are two seperate keys anyway, seems kind of messy. 
----
			
If you added a pre-order key to the account you will get the bonuses (even during headstart, read back on this thread, use "previous dev post buttom") and when you get the 2nd key they wont' vanish.
 
Carbine didn't make it this way, some online shops are actually selling box versions of the game and that's the only way it has ever worked for boxes (with a separate pre-order code).	
----
			
{| class="blockquote"
That's completely understandable. I had one last question; If he truely wants to play launch, is there some specific time where he's just better off buying a second copy and refunding the first one, because support wont get to it in time? (e.g. office hours)
----
			Can someone poke Green Man Gaming with a large stick to send their retail copies of WildStar before the release date? D:	
----
			
{| class="blockquote"
Can someone poke Green Man Gaming with a large stick to send their retail copies of WildStar before the release date? D:
----
			
{| class="blockquote"
huh? GMG copies are prepurchases aren't they? not pre-orders?
----
			
{| class="blockquote"
Err not sure, I had already registered a Pre-Order code from GAME because that's where I originally ordered my copy and it wouldn't allow me to apply the code from GMG when I changed my order to them. Might need to ticket support and check -___-
----
			
{| class="blockquote"
Yeah, probably need to get a ticket in (or use your GMG code on a fresh account if you don't want to wait out for support, you would lose out on any boomboxes though).
the GAME pre-order code lets you play headstart, however i'm not a Carbine/NCSoft employee so I can't tell you what happens to any characters if you get support to remove the GAME license.
 
GMG preorders should look something like this in your transaction history (on your wildstar account):
WS EU - Standard Pretail [DIG: GreenManGaming]
 
I Don't think you will receive another code from GMG. Best ask support before you do anything drastic though.
----
			
{| class="blockquote"
Eep. Did you buy Digital or Retail though?
----
			
Similar issue as others, purchased and paid in full for standard game, early access and 30 days subscription
http://www.cdkeys.com/pc/games/wildstar-pre-order-edition-pc-cd-key
 
But no option to subscribe and says I need to buy the full game. 
 
Edit, response from cdkeys.com support
 
The product code for this pre-order game will be available on or a day before its official release date.	
----
			
Hi - just wanted to shout out - my husband and I both ordered from Amazon in the UK - the original pre-order serial code that we were sent appeared to work, but then didn't show up at all in the serial codes, and we were getting worried.  Literally minutes ago we have both received an email from Amazon with new codes - and this one has worked and shows up on the account.  If anyone has ordered from Amazon I'd urge you to check your email!
 
The e-mail says
 
"due to a technical error on NC Soft's platform, a number of codes didn't work as expected.  To solve these issues we're reissuing customers with fresh codes and updated redemption instructions"	
----
			
{| class="blockquote"
that's a greenmangaming copy, as far as i know they only sell digital don't they? It was digital anyhow. I personally got my copy elsewhere, the 'WS EU - Standard Pretail [DIG: GreenManGaming]" part was from elsewhere in this post. 
 
I don't really see why you wouldn't be able to add the GMG code to the account which already has the pre-order code though, as the GMG code is supposed to be a prepurchase (the full game, no second code). Probably yet another quirk of their account system. Have you tried adding it recently?
----
			I work got EB games (Canadian Gamestop), and we havent received our retail copies yet. Im glad to know that we can still play the head start through the grace period, I just hope our physical copies arrive on time. 	
----
			
{| class="blockquote"
I just managed to register the code from GMG, probably against better judgement in retrospect. It was an additional Pre-order code. Now I have 2 tied to my account. I hope this doesn't *cupcake* up my Name/Guild registration, boom boxes etc. Going to go mad if it has. *crosses fingers*
 
Green Man Gaming do sell retail copies of things but they're more prominently known for doing digital.
----
			
{| class="blockquote"
that's odd, but  i don't think it will harm your account :) I would imagine the boxes/name registration to be bound to your account, not to a specific license. What does the GMG one look like if you look in your transaction history?
----
			
FYI: if you can't see the "account summary", which includes status, type (std, delux), expiration (playable until), and subscription, close the little advertisement window for the digital deluxe upgrade -- it overlays and hides your account summary.
 
I normally hate spam and advertising, but when I'm on the account page, I actually love it.  I'm there to buy or change things.  That's when seeing notes like "wanna upgrade -- here's an easy button" is really nice.  However, covering up critical details like the account summary data is almost criminal.  How are we supposed to know account summary even exists at all if it's covered up?  I spent about 10m looking all over for the summary and flat out couldn't find it.  It was pure chance that I discovered it under the upgrade button.  I was going to file a bug report on it being missing.
 
I'd urge you to not hide the summary.  Keep the upgrade button, just slide it down the panel -- there's plenty of room there for it.	
----
			
{| class="blockquote"
 
WS-EU: Preorder [bOX: United Kingdom]
----
			
{| class="blockquote"
WS-EU: Preorder [bOX: United Kingdom]
 
Like many other people in this thread.
----
			
Is there any news about people who could login, but could not play their characters? Or make/delete them. (The old closed thread just stopped mentioning them)
I understand that it may be connected to the "need a subscription but only has a pre order key" issue. But there is no way now to check, if they can actually play during the early acces (no servers). And there is no way to make a subscription with only the preorder key. Does that mean they have to wait for their "real" CD-Key before they can actually play on the servers? Which would be "not so nice", as some did plan their holiday time around the early acces.	
----
			
Pre-ordered standard edition from Ncsoft, serial key applied all good until i tried to upgrade to deluxe. I was sent to Paypal approved the purchase but the key never came. After checking Paypal, i saw no transactions been made and there is no code or upgrade in my account. I tried to buy the upgrade again thinking something went wrong between paypal but the website says i already have it....
Opened a ticket 1.5 days ago no reply, seems deluxe upgrade issues will be low priority since there is a lot of serial key problems.	
----
			
{| class="blockquote"
I work got EB games (Canadian Gamestop), and we havent received our retail copies yet. Im glad to know that we can still play the head start through the grace period, I just hope our physical copies arrive on time. 
----
			
I registered the Pre-order code 7 days ago, it showed up on my profile and history, but since yesterday its all gone, even the history is flushed. Had a chat with retailer but they seem more clueless then me about it.
 
Why is the Pre-order Code gone, i thought its for headstart too?	
----
			
Thought I'd add the information here to help others in the same situation as me.
 
I got the cdkey but cant add any subscription. Sent them an email and this is the answer I got.
 
 
"Its completely normal. The key you received will give you access those 3 days (starting tomorrow 9am gmt)
You will get the full key the day of the release."	
----
			
You know, its pretty ridiculous that you have not warned people that the store is broken and stopped customers from buying from the NCSoft site.
 
Two friends of mine have ordered in the last 48 hours, you took their money but sent no key. They have had support tickets open for over 24 hours with no update and really very little official information. Of course, they also cannot post to these forums. They have been sending tweets, they updated their ticket with order numbers and everything, nothing, no updates. There does not seem to be a phone number to reach Carbine.
 
I appreciate the work of the community manager, but am completely appalled at the service.
Both of these friends have decided to not play WildStar, because of this situation. They`ve updated their tickets, asking for a refund. Really disappointing since I was looking forward to them joining our group for the head start. They are seriously angry though and don't want to play anymore, honestly I don't blame them.
 
Do you think we could start to take the fact people aren't getting their codes from the site a bit more seriously on the official twitter etc
 
Codes purchased from third parties like greenmangaming seem just fine. 	
----
			
{| class="blockquote"
 
I registered the Pre-order code 7 days ago, it showed up on my profile and history, but since yesterday its all gone, even the history is flushed. Had a chat with retailer but they seem more clueless then me about it.
----
			
{| class="blockquote"
 
A BIG PROBLEM.
My friend bought a game (Standart Edition) yesterday, but still didnt get a serial code. 20 hours left. She received a mail "Thank you for your purchase" with order number, but its all. No code, no game. Nothing. 
Dont tell me to create a ticket - she did, but support team is sleeping. Thanks for that, btw.
So her transaction history is empty (but the system took money from the credit card), Wildstar isnt in the list of games and she even cant create a msg on this forum. Nobody cares - cool.
So please DO something. She is already in bad mode cose of that problem and cose of support team, which cannot do anything to help.
P.S. THERE IS NO CODE in "unused serial codes". Give us a code or give our money back.
 
And thanks to Devs who just closed prev.thread without any answer. What should we do? Where is our money? You just stole them.
 
I've had this same problem for a few days now. Took support almost 24 hours to reply to my ticket saying they were needing more information and then they never replied. So I ordered the game again, got my key fine, and I'm hoping they respond to my request to cancel the previous order that I never received the key for. A little frustrating I was not able to post this problem on here since I had no key.
----
			I pre-ordered through Gamestop back in march. I paid in full up front and received 2 serial codes. I applied one code and it applied Preorder access. However I'm not listed as having a subscription or as having bought the game. I still have the second code, but the problem with it is that it is 30 characters long and the webpage only accepts 20 character codes! 0.0 Do I need to get a new code from gamestop.	
----
			
{| class="blockquote"
I pre-ordered through Gamestop back in march. I paid in full up front and received 2 serial codes. I applied one code and it applied Preorder access. However I'm not listed as having a subscription or as having bought the game. I still have the second code, but the problem with it is that it is 30 characters long and the webpage only accepts 20 character codes! 0.0 Do I need to get a new code from gamestop.
----
			
{| class="blockquote"
Double check where you are going to log into your account ( www.wildstar-online.com not NCSoft's site ) . Also, my codes from GameStop worked just fine (three pre-orders). Are you sure that 30 digit code is for Wildstar and not some other promotion?
----
			Pre-ordered through amazon, I activated the Headstart key succesfully but I didn't add a subscription yet. Now the site gives me advertisements to buy the game and doesn't say my account is active. Should I worry for headstart? 	
----
			
{| class="blockquote"
I am on the account.wildstar-online.com page. And the 20 digit code for the pre-order worked great. The second code that I received however is labelled Wildstar Digital Deluxe Edition, has the same icon as the beta (crazy chua). Were all of your GS codes 20 digits?
----
			
Double post WTH 
 	
----
			
{| class="blockquote"
Pre-ordered through amazon, I activated the Headstart key succesfully but I didn't add a subscription yet. Now the site gives me advertisements to buy the game and doesn't say my account is active. Should I worry for headstart? 
----
			
{| class="blockquote"
If you took time to read the thread you know you have nothing to fear.
----
			Just for clarification : Agree that a pre-tail key gives access to the headstart ? :)	
----
			can i use the beta client to log at head start? i have repaird it after 31 may 12:01 but its says realms down anyone else have trouble?	
----
			
{| class="blockquote"
can i use the beta client to log at head start? i have repaird it after 31 may 12:01 but its says realms down anyone else have trouble?
----
			
A friend bought the game yesterday and did not got the serial code. Support is not answering  at all after 2 tickets send. He is unable to post because his account is not valid until the game is active.
 
He used the wildstar web store.
 
The money have been taken from his account and he did got the initial mail from carabine cofirming the order.
 
Billing seems to be managed by a external company, "Digital River", this may be a comunication problem between Carabine and his parthner that manage the billing, this may ruin the headstart of our group of friends.
 
Sad start for us in this game.	
----
			
A friend bought the game yesterday and did not got the serial code. Support is not answering  at all after 2 tickets send. He is unable to post because his account is not valid until the game is active.
 
He used the wildstar web store.
 
The money have been taken from his account and he did got the initial mail from carabine cofirming the order.
 
Billing seems to be managed by a external company, "Digital River", this may be a comunication problem between Carabine and his parthner that manage the billing, this may ruin the headstart of our group of friends.
 
Sad start for us in this game.	
----
			
The guy at gamestop told me that I will have to come back to gamestop on the 5th and that he "may" be able to re-run my receipt to get me an activation code. He didnt know anything about how it worked, which worries me a bit because there were no codes at all  my original pre-order receipt. I had to actually call gamestop to get my code :(  
 
.......o well what ever happens, I'll do what ever I have to do to get home to Nexus!	
----
			
Just got a reply on my ticket stating
 
"Greetings,
The WildStar Deluxe Upgrade is available for purchase on the NCSOFT Store: https://secure.ncsoft.com/cgi-bin/wsStore.pl for
Remember, you must have a full version WildStar account to purchase this upgrade. For more information about the Deluxe Upgrade, please review the following FAQ:
Title:Deluxe Upgrade Now Available! FAQ HERE!URL: https://support.wildstar-online.com/entries/60299697-Deluxe-Upgrade-Now-Available-FAQ-HERE-
If you have any other questions, please let us know."which doesn't help me with my problem at all.  re-opened the ticket and added my screenshots (a picture tells a thousand words) so hopefully this will get fixed 
 	
----
			
is there any progress on the "no valid wildstar account" error on the login then bouncing between us and eurpean servers? is that being fixed?
 	
----
			fk this , cannot log in to fking game because of non-sense waiting queue ( 2-3 hours ) !!!! *cupcake* wildstar - I pre-ordered to play  headstart. give back my money ffs...	
----
			whats the ETA on this guest account bs. cause ques are dreadfully long.	
----
			
PLEASE HELP
 
I have an issue with Google authenticator , on the app on the pc the code that generates every 1min has gone...don't know why but its just gone, i have tried reviving loads of different ways but i just cant get it back.So therefore as i don't have a code i cant log into the game or deactivate it on the site as you need the code....Please can someone help.	
----
			
I have an issue with Google authenticator , on the app on the pc the code that generates every 1min has gone...don't know why but its just gone, i have tried reviving loads of different ways but i just cant get it back.So therefore as i don't have a code i cant log into the game or deactivate it on the site as you need the code....Please can someone help.
 
PLEASE HELP	
----
			i did open ticket on may 28th about the diffirent region but u said u fixed it and i should try i did and the code is ok and it did work FOR NA ONLY WHY NA WHEN I LIVE IN ISRAEL !!!!! I WANNA PLAY ON EU EU EU   also i didnt get the full Serial number its only last 4 numbers WTF come on guys let me play on EU fast 	
----
			
I see Realms Online, my subscription is active and my key code is in. But when I login it says "Cannot detect your account on NA server switching you to EU server please log in again." Then when I login again it says the same thing in reverse. Is this being looked into?
 
You guys should have toned back the awesome, you made a game too awesome for my internets!	
----
			
I have two problems with this game.
First I had problem with applying code on my account management were it was saying wrong code region or something like that. But I was able to apply today but not sure its for both eu and na or only on of them because when i preordered the game the wasnt any region to select to buy the game.
Second I tried to log in before 5 mint ago and it keep saying " no vailed wildstar account found for europe datacenter and i want to play on eu servers.	
----
			
I have two problems with this game.
First I had problem with applying code on my account management were it was saying wrong code region or something like that. But I was able to apply today but not sure its for both eu and na or only on of them because when i preordered the game the wasnt any region to select to buy the game.
Second I tried to log in before 5 mint ago and it keep saying " no vailed wildstar account found for europe datacenter and i want to play on eu servers.	
----
			
I am not able to login due the fact, that no valid Game Account has been found.
 
My transactionhistory says, that I got a PreTail Key registered (28.5) and I already did a monthly Subscription. Can't access the game though. I contacted Support 2 days ago without a helpful answer :(	
----
			HEY WIld star team you really messed up XD seems like none of players got their everything ok like me i cant play on na cuz im eu and it change me to na but im not na i live in israel ..... many ppl cant find their keys some cant see characters .... que bla bla bla ..... advicce :" if u can't handle all these issues that should not be any issues from the start .. go close your company and head to bed to get some rest then back with fresh mood and fix everything " 	
----
			
CRB_Anlath, I sent this message as private, but you are not reading them as it seems. But I need your help asap. I wrote;My problem is I purchased the game from the 3rd retail. I got my serial code and as you guess I cant subscribe. There is only completed in my TRANSACTION HISTORY as WS-EU: Preorder [bOX: Spain] and whenever I try to subscribe it says I have to buy Wildstar. So my account gonna upgraded as full when the release day arrives or I have to get it from my 3rd retail dealer? Thanks for the help, I appreciated.
 
Now my 3rd party retailer responded and he says; You dont need another key. This is your main key and whole you need. I won't send you another key.
 
So what Im gonna do? Can't you guys check my serial code is main or not?	
----
			Can join any other server but Hazak where my guild is, the game crashes when I use to swap to Hazak, I can swap to any other but that one.	
----
			
{| class="blockquote"
Will expose my case , witl a little luck a CRB can look into it .
 
I bought my game " Standard edition CD-KEY EU" . From  G2A.com .  on the 25th of April, My key was send immediatly. It seems to be a pre order key as i can't upgrade to deluxe or add a subscription .
 
The fact is like some , i contacted them via support and there is no additional key that should be sent to me.
 
Is there any way for a Crb to check if my serial code is only a pre order key that need an addional serial to be complete . Or wiil it turned into a complete one on june 3rd ?
 
Thanks you very much
 
 
http://i.imgur.com/u8Wtf2w.png
----
			
Im gonna recieve the box on monday or tuesday here in EU. Sorry for asking a perhaps stupid question, but i decided to upgrade it to deluxe when its arrived as i have the money now
Question is: there shouldnt be any issues on or after launch with the upgrade as long as i added the box game serial key to account? and we still getting the eldan stuff as its not preorder bonus afaik right?
Ty for your time	
----
			
{| class="blockquote"
Hey Josh, did you pay in-full or put down a pre-order deposit? If you paid the full amount then your code is a pre-purchase code and should be all you need. If you put down a pre-order deposite/payment hasn't been taken yet, your retailer provides your retail code.
 
You will need to speak to them.
----
			
Thanks for the updates.
 
I was unable to apply my code due to the 'incorrect region' error.
 
I have now been able to apply my code this morning however I have been put on the NA Servers?????? I live in the UK, purchased from the Wildstar website from a UK IP address. Whats the best way forward?	
----
			
Another problem whilst waiting for my fully paid for key, is that the login system is treating me as a guest account with a lower queue priority.
 
What's the point of paying for pre-order and head start if you are stuck in a huge queue?
 
By the time the queue pops i will have run out of time to play >.<	
----
			
Well then, g2play does not have full control of their current system. Just adding in a couple of quotes:
{| class="blockquote"
 
	EN - g2play.net | 5/31/14 4:57 PM
Dear customer, Thank you for your recent message. The product you've purchased consists of Headstart access and Full access. On the release day your account will be upgraded from Hedstart to Full Access one. If not, please check your e-mail due to possibility of receiving another key for account upgrade  from NcSoft.Head start begins on May 31st at 12:01am PDTWildStar launches globally on June 3, 2014 at 12:01AM PDT. Aw yeah!
Additionally here are the activation details for your product:
Go to the official website: http://wildstar-online.com/en/ and click on the Login button at the top of the page.	
Log into your NC Account from here instead of the regular NCSOFT website. The login information is the same.	
Click on the APPLY A CODE tab at the top of the page.	Enter your code in the field.
The following solution is just in case:https://support.wildstar-online.com/entries/69235847-Error-This-serial-code-has-expired-Stay tuned and have a great day of gaming ahead of you!Please retain all history if you reply to this mail.If you have any doubts or questions please feel free to contact us. We are at your service 24/7.Best,Dominic
----
			
Yes, or it magically upgrades like they say, thing I doubt or a Wildstar Esper sends us the missing key.
 
I already bought the game in another account from official site. I sent g2play an answer: No key = Paypal dispute.	
----
			The funny thing is my 3rd party dealer insulting me while I'm tryin to explain what is going on and my hands are tied cause Wildstar support not respond my tickets and cant give proper answers.	
----
			
@ Kahoarawy  if it says "preorder" anywhere (and BOX at that) NCsoft won't be giving you any extra keys (and you got nothing to ask Carbine support, which has a 24h response time now)  and your 3rd party retailer has too (and probably will, their support is just clueless but if they said no it's them you need to keep talking to, link this thread and maybe post pictures of your account transaction history if they ask).
 
---------------------------------------------------
 
For anyone dealing with Kinguin:
 
I have "WildStar EU + 30 Days + Headstart NCSoft Key" (out of stock atm) where it says you will get  a key from NCsoft later (which is not true) so
I made a ticket and replied to it 2 times myself with updates letting them know we need more keys and links to this thread.
24h later still no reply to that ticket on the Kinguin site BUT THEY SENT ME AN EMAIL REPLY (so check that, if you are dealing with Kinguin):
 
 
"Dear Customer,
Thank you for contacting us and also thank you for provided informations.
We will be sending the keys to our customers at the release date or a day before therfore you will receive your key on time.
As for now, please enjoy your game and we will send your key as soon as possible.
Please retain all history if you reply to this mail.If you have any doubts or questions please feel free to contact us. We are at your service 24/7.Mikael
With best regards,EN-Support-Kinguin.net"
 
Depending on what versions you bought (and from where) there may be some ppl that have "pretail" on their Transaction History and those guys don't need anything more (specially from GMG, not sure if Kinguin even had any of those since it's not authorized retailer for WS).	
----
			
{| class="blockquote"
Will expose my case , witl a little luck a CRB can look into it .
 
I bought my game " Standard edition CD-KEY EU" . From  G2A.com .  on the 25th of April, My key was send immediatly. It seems to be a pre order key as i can't upgrade to deluxe or add a subscription .
 
The fact is like some , i contacted them via support and there is no additional key that should be sent to me.
 
Is there any way for a Crb to check if my serial code is only a pre order key that need an addional serial to be complete . Or wiil it turned into a complete one on june 3rd ?
 
Thanks you very much
 
 
http://i.imgur.com/u8Wtf2w.png
----
			
Still no key. I contacted them like 20 times now. I want to play and i can't...
 
 
{| class="blockquote"
@ Kahoarawy  if it says "preorder" anywhere (and BOX at that) NCsoft won't be giving you any extra keys (and you got nothing to ask Carbine support, which has a 24h response time now)  and your 3rd party retailer has too (and probably will, their support is just clueless but if they said no it's them you need to keep talking to, link this thread and maybe post pictures of your account transaction history if they ask).
 
---------------------------------------------------
 
For anyone dealing with Kinguin:
 
I have "WildStar EU + 30 Days + Headstart NCSoft Key" (out of stock atm) where it says you will get  a key from NCsoft later (which is not true) so
I made a ticket and replied to it 2 times myself with updates letting them know we need more keys and links to this thread.
24h later still no reply to that ticket on the Kinguin site BUT THEY SENT ME AN EMAIL REPLY (so check that, if you are dealing with Kinguin):
 
 
"Dear Customer,
Thank you for contacting us and also thank you for provided informations.
We will be sending the keys to our customers at the release date or a day before therfore you will receive your key on time.
As for now, please enjoy your game and we will send your key as soon as possible.
Please retain all history if you reply to this mail.If you have any doubts or questions please feel free to contact us. We are at your service 24/7.Mikael
With best regards,EN-Support-Kinguin.net"
 
Depending on what versions you bought (and from where) there may be some ppl that have "pretail" on their Transaction History and those guys don't need anything more (specially from GMG, not sure if Kinguin even had any of those since it's not authorized retailer for WS).
----
			Everything worked super accept Subscription paymentI took 3 months, got mail that confirm my payment method and still it says (1 month) on the page :wacko:	
----
			
{| class="blockquote"
Well still here and still didn't get my key . I have a bad feeling :/
----
			
{| class="blockquote"
Everything worked super accept Subscription payment
I took 3 months, got mail that confirm my payment method and still it says (1 month) on the page :wacko:
----
			
{| class="blockquote"
How can i confirm payment method? i have WS-EU: Preorder [bOX: Spain] in my codes section, able to play now, but can't see my subscription and when trying to add subscription it sends me to buy a game.
Still i need second code?
----
			
I cant upgrade ... but i can play anyway have boomboxes ect... but i cant use upgrade to Deluxe ...
 
i have a ticket ... and they say i can now buy it ... but i have always the same bug... see the video to know what i mean ... sorry for bad english i am German
 
http://youtu.be/DM4rvsf2kHY 	
----