100972-subscription-kicked-in-even-though-i-never-approved-to-subscribe

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On the 24th June I bought Wildstar, I never entered any details to subscribe. Today a 1 month subscription was automatically charged over my paypal account. I never authorized this. WS account and Paypal account emails are equal though.
 
What the hell?	
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On the 24th June I bought Wildstar, I never entered any details to subscribe. Today a 1 month subscription was automatically charged over my paypal account. I never authorized this. WS account and Paypal account emails are equal though.
 
What the hell?
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On the 24th June I bought Wildstar, I never entered any details to subscribe. Today a 1 month subscription was automatically charged over my paypal account. I never authorized this. WS account and Paypal account emails are equal though.
 
What the hell?
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Thx
 
How do you cancel the reoccuring subscription in the account management site? I do not see the option.	
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Thx
 
How do you cancel the reoccuring subscription in the account management site? I do not see the option.
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Go to Wildstar dot com. Select "my account", select "manage subsription", look down there will be a text with the highlighted "Subscrition details". Select it. There you get the possibility "cancel subscripton".
 
Step 1
 
Step 2
 
Step 3
 
Step 4	
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Thx!
 	
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Clicking on 'cancel' just brings you back to the previous page, it does not cancel.
 
http://i.imgur.com/TzoZLqr.jpg
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			Under Transaction History, click the Subscription link. Should be a large area with My Subscription and two buttons: Modify and Cancel Subscription.	
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On the 24th June I bought Wildstar, I never entered any details to subscribe. Today a 1 month subscription was automatically charged over my paypal account. I never authorized this. WS account and Paypal account emails are equal though.
 
What the hell?
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I don't believe you can actually sign up and play without providing a billing method and agreeing to subscribe at all.
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By default you sign up for subscription when you create account. Remember that time when you submitted your credit card/ paypal/ whatever info?
 
That time when to make an account you had to choose monthly, quarter yearly, or year sub, well that was you signing up for an account.
 
There is also a little box that lets you unsubscribe right after you create said account.
 
So yes you did approve to subscribe, by default, can't create an account if you don't. What you did fail to do was read what you were giving your information for.	
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By default you sign up for subscription when you create account. Remember that time when you submitted your credit card/ paypal/ whatever info?
 
That time when to make an account you had to choose monthly, quarter yearly, or year sub, well that was you signing up for an account.
 
There is also a little box that lets you unsubscribe right after you create said account.
 
So yes you did approve to subscribe, by default, can't create an account if you don't. What you did fail to do was read what you were giving your information for.
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You can.  I did.
 
I started with a trial account.  Then I bought the game as a digital download from Amazon, got a code, and punched it in on the web site.  At that point, it told me I had to enter payment information so that a subscription could be set up, so I quit my browser instead of proceeding.  My bet was that once they had accepted the code from the full purchase, I'd be able to play.
 
I was right, and have been buying CREDD in-game since.  Carbine/NCSoft never had any of my payment information, and I never had a subscription.
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This would be a pretty big hole in their commerce flow if true. I know they require you to agree to a subscription to be able to play, like every subscription game.
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It is true, you don't have to have payment info setup, they don't require it because we have CREDD.
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I don't believe you can actually sign up and play without providing a billing method and agreeing to subscribe at all. But you can certainly go in and cancel.
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			Just +1 I also never created a sub.  I redeemed my full game code (purchased from Amazon), and that's that.  Bought one game time card until I had leveled enough to build up my in game money then bought credd. (Which I haven't actually had to use yet)	
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Those that are posting that you didn't have to even set up a subscription are even stronger arguments that you 'approved to subscribe'.
 
Thanks all for info I did not know you could just default out of that option.	
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It is true, you don't have to have payment info setup, they don't require it because we have CREDD.
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CREDD wasnt in game by the time he had set his sub up. Now you dont need to put in a sub but when he did it we had to
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CREDD wasnt in game by the time he had set his sub up. Now you dont need to put in a sub but when he did it we had to
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			Yea its what ive been told, weird that some had to put a sub and others didnt? But either way if he was charged he must've put in his info somewhere while registering for game.	
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Yea its what ive been told, weird that some had to put a sub and others didnt?
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On the 24th June I bought Wildstar, I never entered any details to subscribe. Today a 1 month subscription was automatically charged over my paypal account. I never authorized this. WS account and Paypal account emails are equal though.
 
What the hell?
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To be honest, it would be nice if game devs, or at least the ones that require you to enter payment info before you can even access the game, set up the game to pop-up an automatic feedback survey when launching the game some 3-5 days before the 30 free-days runs out.  A survey that allows users to not only rate the game, but point out bugs/issues/problems or even ideas for improvement, and ultimately ask, "do you wish to keep subscribing, and is it okay to go ahead and bill your payment info on record?" with a yes/no option, where if a person answers no, it automatically cancels the sub for them (one: since people have pointed out that finding the "unsub" button on the website isn't always an easy task as it's semi-hidden, and two: since some tend to forget they either added info or forget to get to it before it charges again).  Perhaps even do this process for the first 3-6 months or so, to help the devs stay on top of the "hot topics" of what people really want fixed/dealt with... perhaps even tally up the numbers/ratings etc to generate a report for the devs so they can see cleanly and clearly somewhat of a prioritized list of what the players really want to see done/fixed.
 
Before the post I'm sure is coming, "every sub-based game I know of makes you enter payment info before you can access, that's just how it is -- only f2p games don't, so any that don't know that are obviously from those" (just scrolled back and see it even kind of came up already LOL)... missus and I just started playing FFXIV: Realm Reborn at the beginning of the month... can install, launch, and play the free thirty days without ever being asked, hinted, suggested, etc for payment-info (simply and completely beautiful; even almost forgot the trial-time was running low -- if not for the fact it actually shows when you log into the game on your character-selection screen might have played all the way up to when the account lapsed), as I still have no payment info on record... we even went ahead and got a couple 60-day time cards for Realm Reborn the other day from Best Buy... added the cards onto the accounts, and again, never once prompted for ongoing payment information.  (I know that the posts above, which I agree with about dark patterns... most when installing are thinking about the game, focusing on the progress bar, watching for errors -- not in the mindset of finances/payment-info/etc... and can be caught off guard when right in the mix a "put payment info here" comes up, that's not exactly laying things out clearly... making it seem like one HAS to input info in order to be able to launch the game... I know the missus and I entered the payment info, not realizing it was "optional" and had thought it required.  I will say, it did kind of seem ruddy to have plopped down $150 on two deluxe-edition pre-orders, to be slapped in the face with, "show me the money!" [Jerry Maguire reference] before even having launched the game,)	
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CREDD wasnt in game by the time he had set his sub up. Now you dont need to put in a sub but when he did it we had to
 
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To be honest, it would be nice if game devs, or at least the ones that require you to enter payment info before you can even access the game, set up the game to pop-up an automatic feedback survey when launching the game some 3-5 days before the 30 free-days runs out.  A survey that allows users to not only rate the game, but point out bugs/issues/problems or even ideas for improvement, and ultimately ask, "do you wish to keep subscribing, and is it okay to go ahead and bill your payment info on record?" with a yes/no option, where if a person answers no, it automatically cancels the sub for them
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			Still, this is no type to build up a relation with a customer. Just ask yourself, would you trade further with a provider if you gain the strong impression he want to cheat on you? This kind of contract conclussion is rather not helping as destroying any kind of possible cutomer/trader relationship.	
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I think the difference may be how you purchased the game.  If you bought it from a third party and were given a key to enter, then you go to enter the key on the NCSoft page, it didn't ask for a subscription.  I got mine through Green Man Gaming and was not prompted for a subscription until my sub was due to expire.
 
I'm guessing if you buy the game directly from NCSoft they ask for the sub up front.	
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I think the difference may be how you purchased the game.  If you bought it from a third party and were given a key to enter, then you go to enter the key on the NCSoft page, it didn't ask for a subscription.  I got mine through Green Man Gaming and was not prompted for a subscription until my sub was due to expire.
 
I'm guessing if you buy the game directly from NCSoft they ask for the sub up front.
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I think the difference may be how you purchased the game.  If you bought it from a third party and were given a key to enter, then you go to enter the key on the NCSoft page, it didn't ask for a subscription.  I got mine through Green Man Gaming and was not prompted for a subscription until my sub was due to expire.
 
I'm guessing if you buy the game directly from NCSoft they ask for the sub up front.
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This would be a pretty big hole in their commerce flow if true. I know they require you to agree to a subscription to be able to play, like every subscription game.
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			I never thought about it.  I always intended to set up my subscription that second.  It never occurred to me whether I did or did not try to get to the screen.	
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			I was facing the same problem at the beginning of this month. Submitted a payment issue ticket , had my money transferred back to PayPal within less then 16 hours, good service at this point !	
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			Carbine didn't just guess your Paypal billing information.	
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