Guidelines for Drafting Public-Facing Material Related to AOIs and Notifications of Death

We understand that dealing with AOIs and notifications of death can be challenging, and we want to ensure that our staff members approach these situations with the utmost care and sensitivity.
When drafting public-facing material related to AOIs and notifications of death, we encourage staff members to expand on the phrases we provided earlier to ensure a full and heartfelt message. For example, when addressing someone who died in the service of their country, consider adding additional details that personalize the message and highlight the individual's unique contributions and character.When drafting public-facing material related to or addressing the service and sacrifice/casualty or death of an individual in the context of an AOI. We encourage staff members to expand on the phrases we provided earlier to ensure a full and heartfelt message. Please use the following words and phrases: "In the service of his/her country," "regret," "proud/pride," and "will be remembered." These phrases convey the gravity and honor of the individual's actions and sacrifice, while also showing our respect and gratitude. 
On the other hand, we strongly discourage the use of certain words and phrases, such as "blood/bleed," "loss," and "apologies/sorry." These terms may be perceived as insensitive or inappropriate, and could potentially undermine the seriousness and sensitivity of the situation. By taking the time to carefully craft messages that convey respect and appreciation for those who have made sacrifices, we can ensure that we honor their memory and show our appreciation for their service.
Thank you for your continued dedication to upholding the values of the FFOS.
Sincerely,
The FFOS Administration
Category:Correspondence