Video game culture communication breakdown

This reminds me of the "Voldemort Exploit" in Star Trek Online. People kept trying to report it to the devs and kept being banned for reporting it. That's why it was called "Voldemort" because we weren't even allowed to talk about it. Years later a dev was on a podcast and asked about this exploit. It had to be explained to him. When asked why he wasn't aware of the exploit he was told that we'd been trying to tell the devs about it for years but the community managers kept banning anyone who mentioned it.--"PeregrineFalcon451" 11. Nov, 2019, about interaction with users reporting bugs in «Fallout 76».-
It sounds like there was a breakdown in communication between the players and the developers of the game in this situation. It is important for developers to have a clear and open line of communication with their players in order to address issues and improve the game. It is also important for players to be able to report issues and provide feedback in a respectful and constructive manner. It is not helpful for either side if players are banned for attempting to report a problem or if developers are unaware of issues that are affecting the player experience. It is always best to try to find a way to work together and resolve any issues that arise.