136089-where-is-the-communication

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Quick...check the dev tracker here on the forums and the WildStar Operations twitter.  Go ahead, I'll wait.
 
What are they both missing?
 
Any information on what's going on with the systems and what the status is.
 
I don't expect real-time information from the Big Board, but come on, it's Friday night and somebody there isn't slaving away on the servers and can update the community on the status.
 
-Lens	
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			Its been 5 minutes, its a restart, it was broadcast, there is very little need to post updates about that	
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Its been 5 minutes, its a restart, it was broadcast, there is very little need to post updates about that
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			im staring at the character select screen, debating which character to play, not seeing what there is to update on.	
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			Really this just shows how poorly they were prepared for this relaunch most of the problems should have been ironed out by now	
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Yep, got to the character select screen and waiting 3+ minutes to load in.  Wait, is it a good thing that it's not looping back to select, only hanging?
 
Perhaps not.	
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WildStar Operations @WildStarOps
We're currently looking into the NA MegaServer connection issues.
 
Holy kittens an update....	
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Yep, got to the character select screen and waiting 3+ minutes to load in.  Wait, is it a good thing that it's not looping back to select, only hanging?
 
Perhaps not.
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			Yeah once again they prove they can't solve a problem only change it	
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			At least earlier after a couple of times on character screen I would actually get in	
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WildStar Operations @WildStarOps
We're currently looking into the NA MegaServer connection issues.
 
Holy kittens an update....
 
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So now the servers are down (No servers to connect to) - Checked Twitter checked here, nothing.
 
Come on guys communicate please
 
Thanks	
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I really suggest following the @wildstar and @wildstarOps on twitter. It's probably the best place to find information about the servers and what's going on as a whole.
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So now the servers are down (No servers to connect to) - Checked Twitter checked here, nothing.
 
Come on guys communicate please
 
Thanks
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			I really suggest following the @wildstar and @wildstarOps on twitter. It's probably the best place to find information about the servers and what's going on as a whole.	
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Codetick posted their twitter. 
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I really suggest following the @wildstar and @wildstarOps on twitter. It's probably the best place to find information about the servers and what's going on as a whole.
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typically 30 mins to an hour after the issues happen
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			I'm sorry, but 6 hours without any postings (until just recently) despite several server outages demonstrates that it's a terrible place to find information about the servers and what's going on as a whole.  If it's the _best_, then that's deeply and genuinely bad.  Which is why I started this thread to begin with.	
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			wildstar is a great game, to hell the haters.	
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Normally I'd agree with you, but the tweet I posted was the first one in over 6 hours today... Their communication skills have been horrible today.  Granted they are working on issues, but it would take some entry level employee 30 seconds to send out tweets letting those of us not able to get in game know about downtimes.
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			After numerous attempts I'm in! Good luck battling the character loop monster everyone. Maybe it's fixed.	
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Usually it's the best place to get information as they usually are pretty consistent on keeping it updated.
 
You can also check out Wildstar's Reddit as well for information as the devs do post there.
 
There is also the Devtracker at the top of the forum that allows you to follow the devs as they post.
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I really suggest following the @wildstar and @wildstarOps on twitter. It's probably the best place to find information about the servers and what's going on as a whole.
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Which is why I said normally  :P I admit they are usually on the ball, but tonight has been severely lacking.
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			Although I do use twitter, I agree with ya yasfan.	
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wildstar is a great game, to hell the haters.
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			Communicating by Twitter doesn't magically take their ability to communicate through the forums away.	
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I really suggest that the developers use their own game's forums to communicate with the playerbase because that is literally what the game forums are there for. I don't tweet and this game won't be the thing that makes me start.
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True. They've probably had a lot of issues they've been dealing with.
 
 
While it's understandable and preferable that they use their own forums, a lot of developers have moved to twitter considering the ease at which one could communicate with it.
 
Also this:
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I can log in to the forums on my cell phone, and I bet the developers can too, so the quote that you posted doesn't actually provide a reason why they can't use their own forums.
 
I will repeat: the purpose of the forums is to be the game-operated bridge of communication between the game's management and the playerbase. Not some fan-moderated forum on Reddit, not Twitter, not Instagram, not Facebook, and not semaphore. They should use it if they want to communicate with the general playerbase.
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			I was hoping to see some sort of encouraging post like... 'We'll be here over the weekend monitoring the huge influx of players that will be attempting to play then and continue working on our server issues.' Not trying to be cruel by expecting them to work over the weekend but, when there is this level of issues.. somebody needs to be there working.. even if it's just a skeleton team rotating people working on it. I'm kinda concerned after the live stream that they're going to pack up, go home and do nothing until Monday morning.	
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It's not just WildStar or ESO, generally all the MMOs seem to fail to do the simple stuff with communication that removes most of the player angst.
 
Warning:  personal anecdote time, Your Mileage May Vary!
 
When I worked at a major fruit-related Silicon Valley company supporting a big, shared computing resource, our way of communicating with our customers (the engineers) was updates to the Message Of The Day on some other servers.  I pretty quickly learned that if we had a service outage, if I updated the MotD, even if all I did was change the time on a message saying something like "2:30PM The source of the problem is still being investigated.  Update in 15 minutes.", most of the engineers would leave us alone.  As long as I actually took 20 seconds every 15 minutes to update that message with a new timestamp, the engineers felt informed which was all that was required to mostly keep them out of our hair.
 
Now it's a bit of an apples and oranges comparison, to be sure, but I really believe that a similar approach would remove a large amount of the confusion and anger that inevitably comes along with server outages.
 
-Lens	
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			I just logged in, dead at the bottom of a lake	
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It's not just WildStar or ESO, generally all the MMOs seem to fail to do the simple stuff with communication that removes most of the player angst.
 
Warning:  personal anecdote time, Your Mileage May Vary!
 
When I worked at a major fruit-related Silicon Valley company supporting a big, shared computing resource, our way of communicating with our customers (the engineers) was updates to the Message Of The Day on some other servers.  I pretty quickly learned that if we had a service outage, if I updated the MotD, even if all I did was change the time on a message saying something like "2:30PM The source of the problem is still being investigated.  Update in 15 minutes.", most of the engineers would leave us alone.  As long as I actually took 20 seconds every 15 minutes to update that message with a new timestamp, the engineers felt informed which was all that was required to mostly keep them out of our hair.
 
Now it's a bit of an apples and oranges comparison, to be sure, but I really believe that a similar approach would remove a large amount of the confusion and anger that inevitably comes along with server outages.
 
-Lens
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Like others have said: @WildStar and @WildStarOps on Twitter. I've been "communicated at" all day long. Watch the latter handle specifically for server issues, as they don't spam the former account with it. If you aren't seeing regular updates, make sure you're under the "Tweets & replies" section. A lot of their updates are replies to Twitter users, and you won't see them unless you're under that section. They specifically told users to follow these Twitters on the main menu for service updates.
 
They've been quiet for the past couple hours though (for the first time today) but it wouldn't surprise me if they're having some sort of emergency crisis meeting or an all-hands-on-deck.
			
				
	Edited October 3, 2015 by LegionLG	
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