107368-this-is-not-good-customer-service-ncsoft

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"Greetings,*****!
Unfortunately, as much as we would like to assist you, Game Support does not have the option to take the item from your inventory and we are unable to restore your currency, since it was a legal purchase from the player's side.
Again we apologize that we are unable to assist you with your concern."First of all, I've played my fair share of MMOs, and I've never played one that didn't have GMs/support/whathaveyou who were unable to reimburse accidental purchases.Second of all, most games nowadays at least give a warning before you purchase something, asking if you're sure. And if you're not going to reimburse people, then this is -especially- important.It's as simple as clicking the mouse button in the wrong place, and I can't be the only person this has happened to.
You need to change your policies before this happens again, and it would be best to do it sooner, rather than later. In fact, right now with me would be the best time of all.	
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"Greetings,*****!
Unfortunately, as much as we would like to assist you, Game Support does not have the option to take the item from your inventory and we are unable to restore your currency, since it was a legal purchase from the player's side.
Again we apologize that we are unable to assist you with your concern."
 
First of all, I've played my fair share of MMOs, and I've never played one that didn't have GMs/support/whathaveyou who were unable to reimburse accidental purchases.
 
Second of all, most games nowadays at least give a warning before you purchase something, asking if you're sure. And if you're not going to reimburse people, then this is -especially- important.
 
It's as simple as clicking the mouse button in the wrong place, and I can't be the only person this has happened to.
You need to change your policies before this happens again, and it would be best to do it sooner, rather than later. In fact, right now with me would be the best time of all.
 
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This is a great customer support story, I love it.  I really hope they will temp ban everyone who floods the system with pointless whiner tickets such as this.
 
"accidental purchase", really?  You file customer support tickets for garbage like this?  Are you kidding me?	
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Most merchants allow you to sell things back unless it was an elder gem or pvp item. So be careful when buying elder gem items.
 
Also if you're on Warbringer, I've seen you before.
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			Carbine has always given me awesome customer support whenever i have submitted a ticket...	
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			...Standard MMO policy. Where's the big surprise here?	
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Great customer service is like when i reported my path skills reverted back to base level again after the patch that 'fixed' them and the reply was "that issue is resolved, closing ticket"
 
or when i couldn't open mount customization and explicitly said i already tried removing all 3rd party addons and the reply was "have you tried disabling addons? closing ticket" 
Haven't had a single one where it wasn't a negative experience yet	
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same here. Opening a ticket is not a great experience unless its a bot report. They dont read the tickets they just scan for key words and send out generic responses, which means to me that they either cant read english (possible but still would expect one of those tickets to come up with a reader) or its an automated response system designed to send out generic responses under the disguise of some guy named gary until those dont work then you get a real person. 
 
My recent case in point seemed obvious to this as I had the osun forge fabkit crafting bug where I had all the materials but could not craft the item. sent ticket and crafted something else as I expected a long wait. My job works crazy hours so I get a quick response but I cannot take the time to reply quickly enough before they try closing out the ticket after asking for a screenshot. I respond saying it will be another 24 hours as I have to farm another data fragment but the response I get is from a different agent but with the exact same request worded the exact same way. 
 
I realize there are a lot of tickets to go through but this kind of service is terrible. I work in a service industry and I wouldn't have a company left if I treated my customers this way. 	
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This is a great customer support story, I love it.  I really hope they will temp ban everyone who floods the system with pointless whiner tickets such as this.
 
"accidental purchase", really?  You file customer support tickets for garbage like this?  Are you kidding me?
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For everyone with FTL fingers, try this addon until Carbine implements this functionality in game:
 
http://www.curse.com/ws-addons/wildstar/220154-purchaseconfirmation	
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The overly defensive fanboys on here always provide the lols.
 
OP has a legit complaint. Pretty much every other well-known MMO offers a confirmation window when you go to buy things; and most of them also provide the ability to sell the item back within a certain time period.
 
Yet, for some reason, this is on the list of seemingly endless small, obvious things that Carbine has chosen not to put into the game.
 
Continue bashing people over every complaint they have, even when they're legit. You'll have no one left to bash but yourselves at the current rate this game's population is dropping.	
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			I know it's no help for the past, but the PurchaseConfirmation addon has saved me a few times. http://www.curse.com/ws-addons/wildstar/220154-purchaseconfirmation	
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For everyone with FTL fingers, try this addon until Carbine implements this functionality in game:
 
http://www.curse.com/ws-addons/wildstar/220154-purchaseconfirmation
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