146832-dear-carbinencsoft-stop-ing-on-your-players

== Content ==
			
I am not quitting Wildstar, not yet, and this is not that kind of thread.  The in game support for Wildstar (and now that i've done some reading, pretty much everything NCSoft is involved with) is the worst.  This is not an exaggeration...i honestly cannot think of a worse customer service experience than submitting a ticket in this game.  
 
I also cannot think of a more poorly run business at this point.  The devs used to be listening, so listen to this...
 
You no longer get to cling to what YOU want this game to be.  Stop it.  You've done it for too long and so far you've been terrible at it.  Your game is awesome in most respects, but you are missing a lot that can all be summed up as "user-friendliness."  YOU are not supporting this game's success.  So far as i've seen since the game initially launched (not to mention a fairly large portion of the marketing before that) your loyal fan base has tried desperately to keep this ship from sinking, but as fast as we keep trying to plug the holes, you just find a whole new and insane way to make another one.  Give your players what THEY want and stop holding back.
Now lets be clear, today's patch is a good step and i'm happy that you FINALLY fixed the rune economy that could have been fixed with a few keystrokes the second someone did some simple napkin math and realized that to fully rune 1 piece of 120 gear you need 60 rune fragments that don't drop from anything but a raid with a lockout.  You also could have just not totally screwed over your most loyal players by taking away all of their runes and replacing them with the garbage version of the tokens to replace them.
 
Now...anyone with the power to do so that might be reading this...go change your in-game support policies.  Right now.  Seriously, go, i'll wait.  If you did not just change them, either they are fine and your whole staff needs to be fired, or you are the problem, and you are the one that needs to go.  In the past 2 days i have read upwards of 15 forum posts outlining absolutely ridiculous customer service interactions...then i had one of my own.  Without reiterating all of these...i'm just going to give you this advice:
 
IF IT WAS YOUR FAULT, THEN YOU NEED TO FIX IT.
 
See here's the thing, the world of nexus doesn't really exist, and we get that losing a ton of money or items or whatever ultimately has no effect on real life.  Here's the problem though, you are selling these ineffectual and make-believe things.  These things that because of you many players have either lost or do not have access to, ARE YOUR PRODUCT.  And in my case, your product malfunctioned and i could not use a portion of it.  The reply i received basically said, "oh ya, that's broke, the support site totally says it's broke...maybe someday we'll fix it, and hopefully you'll have forgotten about it by then."  So why...why do this?  Is it impacting your bottom line to just give me back the money the auction house just decided to hold on to?  No.  There is no actual reason not to appease simple, verifiable issues.  So I lost 10 platinum lets say...even if eventually i might get that back, why would you not just give me the 10 plat?  Is giving me a game currency that can't be used to interfere with a cash shop interaction that i might have made a problem?  You know when you complain at a restaurant because something is wrong (and i mean something is actually wrong) and you get a free dessert or they comp your meal or something?  Why is that something you can't do with your product?  Why when people lose things like mounts due to a total lack of communication on your part about something nonsensical that your product does (7 day auto-return) do you not just give them the mount?  Is that really a huge issue?  You aren't even losing money when you do that, but you are potentially keeping customers.
 
I'm tired of typing and this just turned into a rant...but let me just close with this.
 
I love your game...i've loved it since i first got hold of it in closed beta.  I went on hiatus for awhile because it just didn't seem like there was a light at the end of the tunnel.  I finally came back because there seemed to be that light.  Turns out it was just the lamps you @#$%$^ are carrying deep in there still digging that hole deeper.  Someone take the lead over there and handle this ridiculous mess before there is nothing left.	
----
			
A short, less insulting summarization of the above post: "If a bug or a patch causes a player to lose something, like an item or platinum, you should reimburse the player."
 
A short, personal reply: Yes, they should make it very obvious to anybody who receives a gifted item that the item will eventually be sent back to the original player, and when that will happen. Yes, they should fix bugs. No, they should not give items or in-game currency to every Tom, Dick and Harry who sends a ticket saying "I lost something because of you" unless there is some way to prove that they actually lost something. To help facilitate this, Carbine should find a way to record things like trade history, rather than just a "we don't see the item in your inventory" system, which is apparently what they're working with right now.	
----
			
Lost 40 days of working on a character, what do i get?
 
Completely agree. The devs do NOTHING for this game, all they do is make things worse, and the fanbase desperately tries to keep players in the game, by pretending that all the big... flaws... do not exist.	
----
			
{| class="blockquote"
The devs do NOTHING for this game
----
			
Yea, no, they are actively nerfing their players, and make the game even harder.
Besides that, i saw how the lag was fixed when the game went f2p... Not at all.
Their solution was to wait, until enough players leave, and the game is playable again...	
----
			
{| class="blockquote"
Yea, no, they are actively nerfing their players, and make the game even harder.
----
			
No, you are wrong, the lag did not "suddenly transform" with a patch.
The lag just got less and less everyday, until you didnt notice it anymore.
 
And also, no, too hard is not subjective at all. When there are "heal checks" in the game, you HAVE to pass that "check".
Before the patch i was barely able to pass those on ilvl 80 tanks, now, my tank needs to be some kind of pro, or have ilvl 100+.
This is pretty much PURE math, and that is NOT subjective. Some might say, there is nothing more objective, then math...
 
Ilvl80 healslinger can do X heal per second.
X < Enemy DPS.
Game Over!
 
(For example those enemies in stormtalon, where you jump up, there is NOTHING that you can evade, that is a fight just like in WOW, everyone stands there, and moving around does NOTHING, enemies roast my team, and i can do NOTHING against that kind of damage)
			
				
	Edited November 12, 2015 by 4797849658794	
----
			
{| class="blockquote"
The lag was bad when the game went F2P. I'll admit it, everybody will admit it, it was awful-- the game went through like 10 or 15 seconds of stall time when you input an action, and it did it often. Then, suddenly, they apply a patch and the lag was mitigated to occasional hiccups experienced rarely throughout the day. This continued for at least two weeks- and I know I wasn't the only one to experience sudden, smoother connection to the servers, because I've been watching these forums, and I wasn't the only one to mention it. Complaints of the lag dropped off entirely after they patched it. If it was because of players leaving, the drop in lag would not have been sudden, it would have been gradual. It was because the developers were, and are still, working on it.
----
			
{| class="blockquote"
No, you are wrong, the lag did not "suddenly transform" with a patch.
The lag just got less and less everyday, until you didnt notice it anymore.
----
			
Nope, i played every day, and you could clearly see how it got less and less lag.
You are just making up stuff.
 
And also YOU are the one who started this discussion, not me, i responded to OP, and YOU are the one who wants to talk with me. Dont act like i am the one, prompting you.	
----
			
{| class="blockquote"
What areas are you experiencing this? The 10-15 second stalls stopped happening for me when I was about halfway through Galeras. I went through the rest of Galeras, Whitevale, Farside, and half of Wilderrun before the stalls started happening again (a few of days ago), and they didn't even show up in Wilderrun, just in Thayd. I'd be remiss not to mention that even the lag in Thayd hasn't happened for me when I played yesterday afternoon and this afternoon/evening.
----
			
{| class="blockquote"
You are just making up stuff.
----
			And again, i am not the one derailing the thread, YOU are the one who keeps spamming about my problems XD	
----
			
{| class="blockquote"
As I posted yesterday it's happening in Galeras all over the zone. It may not have lasted 15 seconds but it was at least 6-10. I experienced it at Tempest Refuger, Camp Dustdevil and Excavation Site areas.  I played in several different section's of the Zone and my abilities would just stop, everything freeze then all of a sudden the game would catch up and I was either dead,  somewhere else completely in the area or the enemy I was fighting was dead.
----
			Carbine is moving heaven and earth in trying to fix the games problems. Alas they were under prepared for the amount of people willing to give this game ago. I know there customer support is most likely overwhelmed. And I hope players problems are fixed. If you communicate logically and clearly iam sure your problem will get fixed.	
----
			Self-entitlement won't help.	
----
			
{| class="blockquote"
As I posted yesterday it's happening in Galeras all over the zone. It may not have lasted 15 seconds but it was at least 6-10. I experienced it at Tempest Refuger, Camp Dustdevil and Excavation Site areas.  I played in several different section's of the Zone and my abilities would just stop, everything freeze then all of a sudden the game would catch up and I was either dead,  somewhere else completely in the area or the enemy I was fighting was dead.
 
I don't want it to be happening but it is. Random disconnect's are still happening as well.
 
I fear a lot player's will not be patient for much longer. I hope I'm wrong but even I'm getting a little frustrated with it.
----
			
{| class="blockquote"
Carbine is moving heaven and earth in trying to fix the games problems. Alas they were under prepared for the amount of people willing to give this game ago. I know there customer support is most likely overwhelmed. And I hope players problems are fixed. If you communicate logically and clearly iam sure your problem will get fixed.
----
			
{| class="blockquote"
Lost 40 days of working on a character, what do i get?
 
Completely agree. The devs do NOTHING for this game, all they do is make things worse, and the fanbase desperately tries to keep players in the game, by pretending that all the big... flaws... do not exist.
----