113626-ticket-feedback-suggestion

== Content ==
			
I guess most people here know those "How would you rate the support you received?" emails after our tickets get processed.
The only choices we get are (don't know how they go exactly in english) good, I'm satisfied and bad, I'm not, which is kind of seriously impractical.
Just because most of the time the support is remarkably unhelpful because they can't actually help doesn't mean I'd give it a rating of bad, on the other hand there's no way I'm going anywhere near the 'good, I'm satisfied' button.
So for the sake of those cupcakes working one of the most thankless jobs ever please put in a 'good but not helpful' option :P	
----
			
I think this have been mentioned for a dozen of times. At lest from me. What does it help to us, if there is no practical sollution yet für our troubleshoot? How to evaluate a missing solution, or any kind of real contact? And why would we select either good or bad? We can't even compare, because there is nothing but the open ticket.
 
I for one don't need those kind of spam!	
----