65264-pre-order-access

== Content ==
			The grace period for applying a full retail key to your account is ending on June 5th, 2014. If you are currently playing WildStar, or accessing the forums with only a Pre-order key applied to your account, be aware that you will need to apply a full retail key to your account in order to maintain uninterrupted access.	
----
			Where do we get this key from? I bought directly from you and was only supplied my pre order code.	
----
			Your direct purchase code should be all you need Dankine, this is for those that got pre-order codes to play head-start but needed the physical copy to apply the actual game code.Hopefully there aren't any people who can't apply the code due to account errors that get screwed by this.  90+ hour fix times for un-playble, un-editable accounts blows.	
----
			
{| class="blockquote"
Your direct purchase code should be all you need Dankine, this is for those that got pre-order codes to play head-start but needed the physical copy to apply the actual game code.
 
Hopefully there aren't any people who can't apply the code due to account errors that get screwed by this.  90+ hour fix times for un-playble, un-editable accounts blows.
----
			So this applies to physical copy purchasers only? If I understand correctly?	
----
			
{| class="blockquote"
So this applies to physical copy purchasers only? If I understand correctly?
----
			Ok, I ordered the Digital Deluxe from Gamestop.  Will I be able to keep playing or will I need to go to Gamestop and get what from them?	
----
			
Gonna try and help explain this a bit;
 
If you bought from us (wildstar-online.com) you don't have to worry. As you paid the cost in-full you got one key that counted as both pre-order and retail.
 
Some other online digital retailers did the same, where they charged you in-full but supplied you a "pre-purchase" key that counts as both pre-order and retail.
 
If you pre-ordered a physical copy via a local store, or an on-line retailer where you only paid a deposit and then where charged the full amount later, you will have a second serial code in your box that you need to apply. This is what is known as a "retail code" and it's where your 30 days of gametime are.
 
If you ordered from a 3rd-party retailer and you did not get a retail code, or you paid in-full but you can no longer access the game, you need to contact that retailer as they need to supply you your retail code asap.
 
Hope this helps!	
----
			
Not gonna lie, I gave away one of my keys that I got to a friend because I had the "preorder" under the account.... so I thought I was set and when I got another key I was like "nice, maybe they sent out ine accidently".
 
I don't get why we didn't get any information regarding this, especially on the trans information site, maybe have "EU KEY FOR PRE-ORDER DAYS" instead of "PREORDER" like I bought the game and redeemd it all.	
----
			Just an FYI for people who bought from Green Man Gaming: You are good to go. I double checked my email just to make sure! Don't worry!	
----
			I bought my game from g2play.net with 30 days included playtime but now when i try to login it says lapsed account. Seriously problem after problem with this game.	
----
			
{| class="blockquote"
Just an FYI for people who bought from Green Man Gaming: You are good to go. I double checked my email just to make sure! Don't worry!
----
			I have same problem like TheSargEye	
----
			
{| class="blockquote"
I bought my game from g2play.net with 30 days included playtime but now when i try to login it says lapsed account. Seriously problem after problem with this game.
----
			
{| class="blockquote"
Then they have only supplied you a pre-order key, not a retail key and will need to contact them.
 
The pre-order key doesn't include 30 days of game time, because folks could pre-order the game with a $5 deposit, get the code, cancel the pre-order and play for free for 30 days. ;)
----
			
{| class="blockquote"
I bought WildStar EU + 30 Days + Headstart NCSoft Key. Never had any problems with them befor and i have bought several games from there.
----
			
DATE APPLIED ITEM SERIAL CODE STATUS May 31, 2014 WS-EU: Preorder [bOX: France] ****-****-****-****-**** Completed
 
Nothing at all about 30 days playtime...	
----
			Same problem here.. was playing no problem yesterday , logged in today .. account is elapsed.. so i had a pre order key and bought the full game on g2a... it does say i added 2 pre order keys on my transaction history.. so.. basiclly i'm screwed?	
----
			Hi. I have same problem. Currently contacting seller and waiting for their response.	
----
			
Hey, "wildstar-online.com" is my retailer.  I paid in full.  The money was taken from my account.  It is not pending.  I did not get a serial code(no, it's not in my transaction history).  I opened a ticket on the 31st, received multiple automated responses saying that it will be taken care of.  I don't have a bunch of extra money to be paying twice for a game and waiting for one to be refunded, so in the mean time, I went and purchased a pre-order from gamestop as a temporary solution, thinking "hey, this shouldn't take that long to resolve."  Well here I am now being told my account has lapsed because the pre-order serial key grace period has ended.  Carbine still has my money, and I still have no serial code, and I can't play the game.
 
I enjoy the game, and I've been playing games supported by NC Soft for some while, but this is just ridiculous customer support.  And the fact that there is only a ticket system and not a phone number I can call is kind of silly.	
----
			
Well i bought the game from g2play and i just found another second key to activate on my account page. And it works for me now. Look at your g2play account page for a second key. 
 
Account Status Active
Type Standard
Playable Until Jul 6, 2014
Subscription None	
----
			
{| class="blockquote"
Hey, "wildstar-online.com" is my retailer.  I paid in full.  The money was taken from my account.  It is not pending.  I did not get a serial code(no, it's not in my transaction history).  I opened a ticket on the 31st, received multiple automated responses saying that it will be taken care of.  I don't have a bunch of extra money to be paying twice for a game and waiting for one to be refunded, so in the mean time, I went and purchased a pre-order from gamestop as a temporary solution, thinking "hey, this shouldn't take that long to resolve."  Well here I am now being told my account has lapsed because the pre-order serial key grace period has ended.  Carbine still has my money, and I still have no serial code, and I can't play the game.
 
I enjoy the game, and I've been playing games supported by NC Soft for some while, but this is just ridiculous customer support.  And the fact that there is only a ticket system and not a phone number I can call is kind of silly.
----
			
I was actually curious myself. Since I ordered straight from the Wildstar website, did I just get a retail key straight-up? It seemed like the ordering process was asking for a shipping address, so I thought I'd be getting a physical copy in the mail through DigitalRiver - a little odd, I thought, but whatever. :V Given that I can still play and seem to have 30 days on my account, however, I take it this is rather in error? I did purchase during headstart rather than "truly" pre-ordering.
 
Sorry if my still being able to play makes this seem obvious :V I was just curious as to how that worked since I found it odd that it didn't seem like ordering online was simply furnishing me with a retail key.	
----
			
{| class="blockquote"
I was actually curious myself. Since I ordered straight from the Wildstar website, did I just get a retail key straight-up? It seemed like the ordering process was asking for a shipping address, so I thought I'd be getting a physical copy in the mail through DigitalRiver - a little odd, I thought, but whatever. :V Given that I can still play and seem to have 30 days on my account, however, I take it this is rather in error? I did purchase during headstart rather than "truly" pre-ordering.
 
Sorry if my still being able to play makes this seem obvious :V I was just curious as to how that worked since I found it odd that it didn't seem like ordering online was simply furnishing me with a retail key.
----
			Oh no, that's fine, I'm perfectly okay with a digital-only copy - one less thing to fuss over. :V I was just a little confused by the shipping address thing. Thanks for the prompt reply!	
----
			
This should have been made clear for people pre-ordering from places other than directly from you. My Amazon pre-order is still in transit and won't arrive until next week.
 
I can't find an option to activate a regular subscription by credit card. Can it be done ONLY after the standard serial code is used?	
----
			
I pre-ordered the game from Shopto.net
Received the game on launch day, installed and applied retail key.
I received no other key and therefore lost out on the items listed in bold italic.
What needs to happen for me to receive the items.
I understand that the following are no longer applicable. (Access to all Beta Weekends, 7 Day Trial codes for Friends, Headstart Access).
 
STANDARD EDITION + PRE-ORDER:
Received
Housing Décor Item – Eldan Technology
30 days of playtime included
 
Missing
Rocket House 
Housing Décor Item - Mini Ship Statue
10 Slot Bag
Pre-Order Title (Chosen of the Progenitors)
Character & Guild Name Registration 2 weeks before Launch	
----
			
Ok I have just had this issue as I also bought a CD key online, I have found another code from them and applied it, and now I am trying to set up my monthly payments, and I swear that United Kindom isn't there on the page under country, I have typed it and checked about 50 times, but everything else seems to be there.. Any idea if this is a key issue or a site issue?
 
Bleargh, just noticed the 'Great Britain' option, at the time posted I had looked under B for britain and U for UK or United Kindom, as well as W for Wales, my bad I guess.	
----
			
{| class="blockquote"
This should have been made clear for people pre-ordering from places other than directly from you. My Amazon pre-order is still in transit and won't arrive until next week.
 
I can't find an option to activate a regular subscription by credit card. Can it be done ONLY after the standard serial code is used?
----
			Okay so if im not completly in the wrong here this can be fixed with buying 30 days of game time and add them to the account, but where can i buy it on the official site, i cant seem to find it, it just directs me to the preorder page... please help im  addicted to this game allready:D	
----
			
same issue
i cant find to buy only game time
 
my pre-order box will arrive next week or so
ive just decided to buy game time only but nowhere 	
----
			
{| class="blockquote"
Okay so if im not completly in the wrong here this can be fixed with buying 30 days of game time and add them to the account, but where can i buy it on the official site, i cant seem to find it, it just directs me to the preorder page... please help im  addicted to this game allready:D
----
			
Yeah, my brain started to kick in and realise that we are in 'Great' Britain, which is there as an option, I was completely thrown because I don't think I have ever seen it under that option before, considering when setting up my address in the account info section about 2 minutes previously used 'United Kingdom'. I noticed the key it applied from the site had spain next to it for some reason (never used one of these key sites before). And thought something might be up, I guess it's sorted now, but it might be nice to at least use the same name for the same place in both sections, standards and all that.
 
Edit: The two pages in question are Billing information and Contact information - Under the section of 'Country'	
----
			
What if it says about my second code (which i tried applying today, i had no idea about this and just ignored the second mail from seller as i tought they just sent me the same one again for some reason
) that it expired?	
----
			I bought a game from third part retailer and I got the exactly same problem.	
----
			
{| class="blockquote"
What if it says about my second code (which i tried applying today, i had no idea about this and just ignored the second mail from seller as i tought they just sent me the same one again for some reason
) that it expired?
----
			
{| class="blockquote"
If you ONLY have a pre-order code applied to your account, you need to apply a retail key to register your account as having a full copy of the game.
 
If you haven't recieved your key from a retailer, chase them for it. If you gave it away... I'm afraid you need to buy another copy.
----
			
Hi. 
I recieved cd-key from my retailer, but when i try to redeem that, the system tells me: "That serial code is invalid. Please try again."=/ Retailer don't answer.	
----
			I pre-ordered from Gamestop because I had a discount with them. I only got a "Preorder" code. This is really unattractive.	
----
			
{| class="blockquote"
I pre-ordered from Gamestop because I had a discount with them. I only got a "Preorder" code. This is really unattractive.
----
			oke so how i understand this, every one who got a digital download from a second hand party is gona be messed up just like me, i never recieved a second key for the game	
----
			
{| class="blockquote"
Again, you're going to need to let that retailer know. They can then send you a new one, or if there was an error with the code batch we can resolve it with them. :)
----
			
{| class="blockquote"
If you pre-ordered a box copy from them, you should get another serial code in the box once you pay in full.
----
			
{| class="blockquote"
Could you help me? Because I dont know what to do.
I got my game added in transaction history, but when I was adding it I didnt add any subscription and now im unable to do anything, when i try to add new subscription it tells me to buy a game which i bought already! And without subscription added i cant receive my free 30 days.
----
			
{| class="blockquote"
The reason you can't add a subscription is usually because you haven't applied the retail key. Did you buy from us or through another store?
----
			
{| class="blockquote"
I was able to add subscription when I was adding my game code, but i didnt, and now im unable to do this.
I bought it from another store, but they told me to add subscription and then i will receive my 30 days as a part of the cd-key they gave me.
----
			
{| class="blockquote"
On your account management page, does it say "Pre-order" as part of the code you applied?
----
			
So i have 2 keys, using the first it says that it's already in use.And when i use the second key it says: "That Serial code is invalid. Please try again."Help?? 
I then tried to add a subscribtion, and then it gives me the message: "Requires Wildstar Standard or Deluxe Edition. BUY WILDSTAR"What's going on? I've bought the game so what's the problem? What can i do?	
----
			Hell I purchased a preorder from Best Buy.  I never got my preorder code at all, had to call up Bestbuy to finally get it sent after 4 days.  I take it thats probably why I dont have a regular CD key or any of my guest key passes either...	
----
			
Got the same problem. I preordered the game through your website "http://www.wildstar-online.com/de/".
I dont have any more keys than the one which is connected to my account:
 
Tab "Orderhistory":
 
empty
 
Tab "Abonnements":
 
empty
 
Tab "Serialcodes"
 
19.03.2014 WS-EU: Preorder [bOX: Germany] ****-****-****-****-86NT Abgeschlossen
 
 
I would really like to play again, too!
 
Greets	
----
			
{| class="blockquote"
you mean this?
 
----
			
				May 23, 2014							WS-US: Preorder [bOX: BestBuy]							****-****-****-****-NHB3							Completed		
 
Damn, was supposed to be the deluxe digital download, but they just gave me a box key?  So I'm gonna have to go back to the store and physically pick up a copy?	
----
			
				WS-EU: Preorder [bOX: United Kingdom]							****-****-****-****-****							Completed		
That's what i says on my wildstar profile, 
When i then try to add the second serial code i got from G2A.com it says the key is invalid.
 
When i then try to add a subscribtion, it tells me i haven't got the game.	
----
			
 
{| class="blockquote"
 
And you receive the "your game account has lapsed" message?
 
----
			
{| class="blockquote"
May 23, 2014 WS-US: Preorder [bOX: BestBuy] ****-****-****-****-NHB3 Completed
 
Damn, was supposed to be the deluxe digital download, but they just gave me a box key?  So I'm gonna have to go back to the store and physically pick up a copy?
 
----
			
{| class="blockquote"
WS-EU: Preorder [bOX: United Kingdom] ****-****-****-****-**** Completed
That's what i says on my wildstar profile, 
When i then try to add the second serial code i got from G2A.com it says the key is invalid.
 
When i then try to add a subscribtion, it tells me i haven't got the game.
 
----
			Any change there is a official statement of this so we can mail that to the retailers so prevent much hassle on our part?	
----
			
{| class="blockquote"
Not gonna lie, I gave away one of my keys that I got to a friend because I had the "preorder" under the account.... so I thought I was set and when I got another key I was like "nice, maybe they sent out ine accidently".
 
I don't get why we didn't get any information regarding this, especially on the trans information site, maybe have "EU KEY FOR PRE-ORDER DAYS" instead of "PREORDER" like I bought the game and redeemd it all.
----
			
{| class="blockquote"
 
{| class="blockquote"
 
And you receive the "your game account has lapsed" message?
 
----
			
{| class="blockquote"
Yes, you can only apply an active subscription after a full retail key is applied. We don't want people who only have a pre-order code to have an active subscription as they won't be able to play.
 
----
			So just curious what happens to the people who are having this issue who Pre - Ordered from the official wildstar website? been almost 12 hours now and no response and this is after i had to deal with my account being banned then unbanned for no reason during the pre order headstart... I really wish you had a customer support line i could call to get more immediate responses.  Ive basically missed out on over 24 hours of time so far since release( headstart release that is).  Only lvl 41 while all my buddies i started with the night the servers came up are already max lvl pvping >.>	
----
			
{| class="blockquote"
If you can give me a ticket ID for the "not-receiving serial code" issue, I will get someone to respond ASAP.
----
			
So I don't really know if I have a problem with my 30 free days, that's why I am going to ask:
I pretty much bought the Prepurchase game the last minute it was available and was asked to add a subscription right after entering the key. I just thought "Well, the free days will probably be used first and that's just for safety." But it actually doesn't look like it, because in my subscriptions is only that one line:
 
03-Jun-2014 Subscription(1 month) 1 Month(s) €12.99
Active
 
And strangly enough, it says above that the renewal date is the 30-June-2014. That's not really one month, but 28 days.
The line in my serial codes reads as this:
 
03-Jun-2014 Standard Edition Prepurchase ****-****-****-****-7D40 Completed
I bought the game directly over the Wildstar Shop.	
----
			yea same deal with me... even though i ordered through the official wildstar site... it sucks :( woulda almost been 50 by now... at least 45/46 lol.  My ticket # is 296874.  A bump for me would be greatly appreciated seeing as though im going on 24 hours + unable to play the game due to bugs since the headstart. Really wanted to grind out 50 before the weekly reset on point caps for pvp etc so im with the rest of the group of hardcore doods playing.	
----
			
Hello everyone.*deleted not important info*.
 
Update: retail said: Okay, my appologies. Second will be soon, please wait.	
----
			
For any of you who purchased from our official store, or pre-purchased from recommended 3rd party retailers (like GreenmanGaming) I highly recommend you reach out to Support, as other users in the same position have no problem logging in and there must be something a bit wonky with your account.
 
We'll make sure to escalate the issue, but you'll need to contact CS to get it fixed. You can submit a ticket via the Support Site (link at the top of the site).	
----
			thank you sir thats all i wanted to hear! tickets going on 8 hours now or so on a day off too, it sucks lol but i know you guys are busy and are doing great.	
----
			
{| class="blockquote"
For any of you who purchased from our official store, or pre-purchased from recommended 3rd party retailers (like GreenmanGaming) I highly recommend you reach out to Support, as other users in the same position have no problem logging in and there must be something a bit wonky with your account.
 
We'll make sure to escalate the issue, but you'll need to contact CS to get it fixed. You can submit a ticket via the Support Site (link at the top of the site).
----
			
Alright so, I had directly bought the pre order Deluxe edition off wildstar-online.com and my account also shows "Lapsed Account". I've sent a ticket with screenshots and everything, hope this gets resolved quickly, I already missed out on 2 headstart days too because of account problems.
 
 
DATE APPLIED ITEM SERIAL CODE STATUS
Mar 21, 2014 Deluxe Edition Prepurchase ****-****-****-****-PB53 Completed
 
Clearly says prepurchase
 
 
ticket #300102	
----
			
{| class="blockquote"
For any of you who purchased from our official store, or pre-purchased from recommended 3rd party retailers (like GreenmanGaming) I highly recommend you reach out to Support, as other users in the same position have no problem logging in and there must be something a bit wonky with your account.
 
We'll make sure to escalate the issue, but you'll need to contact CS to get it fixed. You can submit a ticket via the Support Site (link at the top of the site).
 
 
I bought the game (digital deluxe version, and accidentally twice) from wildstar.com the night of the headstart. (about midnight or 11pm, headstart at 3am here, [EST])
 
First I could play for a few hours but I opened a ticket about being double billed and in the morning they had answered it and refunded me. However when they did, my account's 30 included period  was inactivated and I couldn't play. I also couldn't start a new subscription as it gave me an error code, "account restricted from this purchase". It took like 5 days of me spamming customer support email and opening tickets to finally get a response. They said they reactivated and everything should be good. 
 
So I go to log in yesterday, and it is good! woot, finally I can play.
 
Now this morning, I go to log in and get the account lapsed. 
 
I dont understand. I bought the game from your website. I had my 30 days activated on my account, originally. I thought, upon being able to log in yesterday, that they had re-activated my "code" for having the 30 day period on my account and I was good. 
 
Evidently not because today I go to log in and it wants my credit card to be put in a for a script, AGAIN!
 
I don't want to do that because I'm, scared that you have some flaw in how your system is working and come next month, it will start double-billing my credit card for 15.99 a month.
 
However, I did originally have a included 30 days playtime, which I "added" my credit card to and enabled a subscription. 
 
Its been ~10 days and I've been able to play 2 of them. 
 
Please re-instate my 30 days. Customer support has been more than useless. 
 
Would be nice if you added some bonus playtime as well. As my "included 30 days" has been pretty much wasted so far, thanks to your customer support.
 
So yeah, still can't play. As always seems to be the case for this game....
----
			
{| class="blockquote"
Only count on a 72+ hour wait for any help.
 
Seriously disappointed with this, I opened a ticket June 3rd, 7pm MST because my subscription went away.
 
One response the next day asking for more info.
 
Nothing since.
 
I've tried every avenue I can to talk to you guys, but I guess the devs are listening is a selective hearing thing.
 
I guess my 'one little tweet' doesn't matter.
 
I just want to play the game, but odds are, based on someone having a 94 hour wait time, that I won't see anything until next week.
 
Disappointing.  No communication is what has me really upset.  So much could be resolved by some kind of post saying "we're slammed, we're sorry we weren't better prepared." or something.  Instead, nothing, silence.
 
I send a tweet, saying how awesome I find the game to be, and I got an immediate favorite from someone at Carbine. #WildStar tracking ftw.
I send a reply to that and it's ignored, nothing.  #WildStar ignoring is just as powerful.
 
The only 'official' response has been from CRB_Anlath, and he can't do much other than say "they're trying to sort them out as quickly as possible".
 
Honestly Carbine, you need to look at this system and ask yourselves, "if a customer cannot access the game at all, due to an issue on our side, should we prioritize these support tickets?"  Unfortunately I expect the answer to be "we're working through these as fast as we can".  Do you guys seriously have 100s of people who can't play because their acct is glitched?  I'd say it's possible, but I'd expect a lot more posts on the forum beyond the dozen or so I could find via google (some deleted, some not).
 
Man, this game is so awesome, but each day that passes, I start to question how awesome it is.
 
Not that it matters, but here's my request number Request #270134 
I do realize this is about 29000 tickets before one posted earlier in this thread, made today, 299xxx.  Once I get to work, maybe I'll do the math to figure out how many that is, how many tickets per hour you'd have to do to keep up with that load.  Maybe if I do that work, I'll feel better about the lack of communication on this issue of poor support time frames.
 
"It's a launch, you should expect it to be slow" said no company ever to their customers.  Empathy, understanding, apology is what most companies would use.  *shrug* 
 
Sorry for the vent, but 4 days now of no game, likely a weekend to look forward to, is extremely disappointing.
----
			
{| class="blockquote"
Alright so, I had directly bought the pre order Deluxe edition off wildstar-online.com and my account also shows "Lapsed Account". I've sent a ticket with screenshots and everything, hope this gets resolved quickly, I already missed out on 2 headstart days too because of account problems.
 
 
DATE APPLIED ITEM SERIAL CODE STATUS
Mar 21, 2014 Deluxe Edition Prepurchase ****-****-****-****-PB53 Completed
 
Clearly says prepurchase
 
 
ticket #300102
----
			
{| class="blockquote"
 
Man I sent in a ticket a couple of hours ago and was getting a little annoyed... 4 days!? Please tell me they've gotten to you D:! This is horrible.#298816  
----
			
this is so *cupcake*ed, CJS-cdkeys.com wrote the 3rd of june they got the cdkeys for the main game, I go and collect.. but it gives me an error .. (probably because they sold to many keys and are now out...) 
 
Now I gotta wait for their support to get back to me .. which realistically could take days... meanwhile.. I can't play anymore unless I wanna fork up the money for the game AGAIN.. 
 
*SIGH*
 
This is the worst system I'we ever seen ..	
----
			
Updating my situation from a couple posts up...
 
I just added my credit card to a "new" subscription. My one before was in my transaction history under "cancelled' so hopefully it wont end up charging my credit card for 2x subscriptions.
 
It is bullshit because in the original email I got, when I first pre-purchased the game and set up my subscription, it said I was good for this period and my card would be charged for the next period, starting june 30th. 
 
So, I lose my 30 days that was included with the purchase of the game, but at least I can play now. I'll deal with the 30 day period that I got jipped on later. That is what I was thinking. However, I added the subscription, got the confirmation emails and whatever and go to log in and it is no good.
 
Here is my info on the account management page:
 
 
Account Status Inactive
Type Deluxe
Playable Until Expired
Subscription 1 Month(s)
Last Renewed Jun 6, 2014
 
I don't understand why it says inactive and expired. I have a copy of the game purchased from wildstar.com "bound" to and activated on my account. And I'm subscribed. 	
----
			
When i try to apply my retail code i get
"That serial code has already been used"
 
Have been in contact with the third party dealer and they have checked my codes again and say they have given me the correct ones.
Asked me to get in  contact with wildstar support :(
3 hours and waiting for answer on that ticket now, guess there is alot to do these first days of the game release but really do hope i can get this sorted before this weekend is over	
----
			
{| class="blockquote"
Updating my situation from a couple posts up...
 
I just added my credit card to a "new" subscription. My one before was in my transaction history under "cancelled' so hopefully it wont end up charging my credit card for 2x subscriptions.
 
It is bullshit because in the original email I got, when I first pre-purchased the game and set up my subscription, it said I was good for this period and my card would be charged for the next period, starting june 30th. 
 
So, I lose my 30 days that was included with the purchase of the game, but at least I can play now. I'll deal with the 30 day period that I got jipped on later. That is what I was thinking. However, I added the subscription, got the confirmation emails and whatever and go to log in and it is no good.
 
Here is my info on the account management page:
 
 
Account Status Inactive
Type Deluxe
Playable Until Expired
Subscription 1 Month(s)
Last Renewed Jun 6, 2014
 
I don't understand why it says inactive and expired. I have a copy of the game purchased from wildstar.com "bound" to and activated on my account. And I'm subscribed. 
----
			
{| class="blockquote"
For any of you who purchased from our official store, or pre-purchased from recommended 3rd party retailers (like GreenmanGaming) I highly recommend you reach out to Support, as other users in the same position have no problem logging in and there must be something a bit wonky with your account.
 
We'll make sure to escalate the issue, but you'll need to contact CS to get it fixed. You can submit a ticket via the Support Site (link at the top of the site).
----
			you gotta be kidding me im not gunna spend another 120 bucks to get the key if gamestop cant give me the keys, why would you do 2 different keys. seriously just pissed me off	
----
			
{| class="blockquote"
Pretty sure it's a glitch in the system, that has been keeping me out of the game since I filed my ticket on June 3rd.  Not that we would know, Carbine's too busy drinking champagne and patting themselves on the back for launch.  The devs are partying.
 
Sorry if that sounds bitter, but not being able to play makes one a bit cranky.
----
			
got same problem ordered of  g2a   they  dou not  wont to help   they need to  investigate it for 72  hours  and are  refusing refund  bye bye lvl 45 carecter 
 
 
just made phone call to g2a poland  they are  awaire  of  the problem and there is nothing  they can dou about it  	
----
			
Now I understand Preorder key and Retail key are different
but some like me have to wait for a box arrival, or support reply.
 
Is there any way to buy only play time??
I remember when I first time enter the preoder key, I saw buying option like 1~6 months play time
but now I cant find nowhere around buying only play time option.
 
Preorder key and Retail key must match?
Should I wait for a box (matching retail key) once I enter preorder key?	
----
			
{| class="blockquote"
thank you sir thats all i wanted to hear! tickets going on 8 hours now or so on a day off too, it sucks lol but i know you guys are busy and are doing great.
----
			this is by far the most unorganized mess ive ever seen, sadly this is making me want to switch to a different game i bought the game got a key, why the hell do i need yet another key for something i just bought, if they cant give me another key ill have to buy 2 more which in total would of spent 240 bucks to basically buy 4 copies of the game for 2 ppl	
----
			Hello, I dont remember in which account I have applied my preorder code serial, I got a new serial from my retailer, so can i apply this code to a new account?	
----
			if i bye  a new  copy   on ncsoft  store   can i keep my same carecter 	
----
			For thoes of you who got your copy of the game on g2a, i have posted a guide on /r/wildstar about how to find your cd key  http://www.reddit.com/r/WildStar/comments/27hg9d/got_wildstar_on_g2acom_and_have_lost_your_key/	
----
			the g2a  way  works   but it  depends  of what  byer  you  bought it  from 	
----
			Thats why I always buy from the vendor and not 3rd party.  Sometimes its just better to not deal with the hassle, and pay retail price. 	
----
			
I have a problem about this issue you see...
 
I bought my hard-copy Wildstar Pre-Order edition from a big UK retailer (shopto.net to be specific) and I don't live in UK. So it should take around 7 to 10 days for my package to reach me. I got a confirmation e-mail last friday which explains me that my package is dispatched through Royal Mail, and when I check from postal tracking I can see that the package already reached my city, let alone my country. But there is a big problem called "weekend". They don't work at weekends so I can't get my package probably until tuesday. Icouldn't play the game today and I'm laterally in pain! There must be some way to prove that I bought the game and it's on its way so you can give me a couple more days to enter my retail key. Is there any way for that?	
----
			so if  i bye a other retail coppy of ncsoft  can i keep my same  carecter ?	
----
			
Well, I finally got a reply to my issue. The thing is, it was a very generic response regarding anyone with a "Lapsed" Account.
I bought it of the website itself, a Deluxe Version.
 
Asking me for my Billing Information... I'm not going to give any Billing Information since I'm supposed to have 1 MONTH FREE.
 
Your subscription is set to: 1 MonthYour next payment date is scheduled for: Jul 3, 2014	
----
			
{| class="blockquote"
Well, I finally got a reply to my issue. The thing is, it was a very generic response regarding anyone with a "Lapsed" Account.
I bought it of the website itself, a Deluxe Version.
 
Asking me for my Billing Information... I'm not going to give any Billing Information since I'm supposed to have 1 MONTH FREE.
 
Your subscription is set to: 1 Month
Your next payment date is scheduled for: Jul 3, 2014
----
			
CARBINE why u did this ? whit this stupid different keys etc and so on??? why u even sell possiblity to scam ppls whit 3d party retailers for ??
WHY confuse ppl really?
I bought from my country online seller which sold me gw2 diablo 3 and other games havent any problems
NOW whit your stupid mechanic i cant play this weekend cause they will not answer me till monday. 
HAD hard day today even its birthday to me and im pissed off
 
Cupcakes FTW	
----
			
{| class="blockquote"
Well, I finally got a reply to my issue. The thing is, it was a very generic response regarding anyone with a "Lapsed" Account.
I bought it of the website itself, a Deluxe Version.
 
Asking me for my Billing Information... I'm not going to give any Billing Information since I'm supposed to have 1 MONTH FREE.
 
Your subscription is set to: 1 Month
Your next payment date is scheduled for: Jul 3, 2014
----
			
{| class="blockquote"
I just got the same response SaeChan, even though I clearly stated I pre-purchased and also attached screenshots. It seems they are flooded with people asking why they can't login (and 99% of these haven't put in the retail code), so they don't read through the tickets properly.
----
			
{| class="blockquote"
Thanks Carbine.  I've had a ticket open since 6/3, and you're taking care of tickets filed today.
----
			
{| class="blockquote"
Aww, that's unfortunate! Yeah I attached screenshots aswell. And I can understand they are just giving everyone the same reply the first time, thought it feels really.... yeah. I've had problems with the Headstart aswell, and now this, days of being unable to play are piling up. 
 
Hope our cases get solved soon!
----
			
Ok I see the pain a lot of you are having. I am lucky enough to not be feeling this pain. 
 
Please do not let this set back make you question not playing the game. The corrupted Caretaker is doing his best to stop heros like you from messing up his plans. 
 
HOPE 
 
So to help one or two of you out I will give my **guest key** to the first two people who personal messages me. Only people who have posted before my post can get this offer. 
 
Do not lose hope Nexus needs you.	
----
			I'm in the same boat. Never got a retail key from amazon. I've contacted them but haven't been able to get the code yet. My account has been charged, but there doesn't seem to be any way to play. Carbine, if you can't help us in a timely manner, an easy solution is to just extend the grace period while you sort out your mess. 	
----
			
Ive pre-ordered the game online aswell and had this problem (and was massively frustrated). I had and 'invalid code' error when i entered the code directly via the apply a code tab on the ncsoft website.
 
What worked for me was updating my contact info and adding my key there. I'm hoping this helps someone. The amount of fail so far is ruining the game experience by a lot.	
----
			Well I applied my code after the grace period was over and everything went smoothly and I can play again.	
----
			Sorry about my stupid previous post. I've since realized that GameStop is the true enemy.	
----
			
I bought directly from the store and my account has been lapsed for the past three days, and all I've heard out of the support was yesterday telling my ticket was "escalated" for further assistance.
 
 
I had to make a guest account to play with my friends tonight due to this.
 
 
317280 <--- Ticket number.	
----
			
Has anyone actually had their issue fixed? I'm genuinely concerned.
 
 
I mean I love this game soooo much, and I'm actually considering the refund option again.
 
I've had tons of issues since headstart that have made me want to refund.
 
When I bought the game originally it wouldn't let me play on the first day of headstart cause my account apparently didn't exist.
 
Then I had an issue with Frame rates being around 15-20, and I eventually got a work around and got that fixed, using an nvidia 770 btw.
 
 
But really, has anyone else had as much trouble as me?	
----
			My friend also can't access his account, says it is lapsed. This has been going on for days now, and his ticket is also supposed be "escalated" since Saturday. After this it has been completely quiet except for that automated message. He bought his game directly from you, so he shouldn't be having any issues. What is going on?His ticket number is: 399157	
----