133814-didnt-got-ikthian-crawler-mount-or-livin-legend-even-cosmic-pts-are-so-low

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Ive been here since Before Pre Order Played All June and Started Paying 20th June at that time they gave everyone free 30 days sub. Never have missed a day.
 
Also I have 27,000 CP and what Ive been here since the beginning did they redo the points since in PTR I had 52,000 and that was low I should have like 110k
 
 
			
				
	Edited September 30, 2015 by Myri Everstar	
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			your account should have a start date of june 3rd 2014 or earlier for a sub.  if it is later than that you missed it.  this can be found under account management.  it will also detail when your account may have lapsed and was renewed.  if everything checks out you may want to submit a ticket.	
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Start date doesnt matters I Preordered  then got 30 days free Sub started playing June 3rd then upgraded and started June 14 Deluxe and my 1st billed date was June 22, Dev said as long as I had Game Time this didnt matted and so it doesnt means anything since....
 
 
			
				
	Edited September 30, 2015 by Myri Everstar	
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Yup pretty much what Foul Wind said.
If you were in headstart then you're start date should be May 29(?), otherwise it should have started June 3rd
			
				
	Edited September 30, 2015 by Typrop	
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Then your best bet is to Submit a ticket then.
 
edit: just looked, but yeah looks like you had a 3 day lapse there...last charge should've been on the 23rd not the 26th of march. You could try to submit a ticket, but they'll probably deny it...sorry =/
 
Also how'd you get that page? My account is pretty much all an NCsoft thing now...
			
				
	Edited September 30, 2015 by Typrop	
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there are two march 26 2015 dates with one being cancelled.  I wonder if that has something to do with your issue because that is also your "start date".  this might be where your problem lies.  looks like it is acting like it lapsed on the 26th.  my account has my original start date when the first game code was applied.  i would ask them to look at this.
 
edit: december 23 to march 26 was this a 3 day lapse?
			
				
	Edited September 30, 2015 by Foul Wind	
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there are two march 26 2015 dates with one being cancelled.  I wonder if that has something to do with your issue because that is also your "start date".  this might be where your problem lies.  looks like it is acting like it lapsed on the 26th.  my account has my original start date when the first game code was applied.  i would ask them to look at this.
 
edit: december 23 to march 26 was this a 3 day lapse?
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