104093-dat-customer-support

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So Bought an Ohmna's Sharpened Fangs today off the EG vendor for 140 EG's for it only to have air/earth slots QQ =(
 
Ok no big deal i'll just refund it for 50% and then buy another one and pray for better slots. NOPE! "Item cannot be sold" so now I am stuck with this terrible piece of loot that I can't even refund to the vendor like it clearly says before you purchase it. 
 
Ok fine, still not a huge deal, I'll just put in a ticket and they will surely be able to fix this very simple issue. NOPE no help from customer support like the other 4 tickets I put in because crafting bugged and ate all my mats (28 eldan data frags gone+mats). 
 
This is beyond ridiculous, with a game that is filled with this many bugs in literally EVERY part of the game customer service should be working their asses off to fix problems caused by these bugs. But nope I just get the generic robot response.
 
Seriously debating quitting this game and not wasting any more time to all the bugs and shit only to be told thanks for your money but go *cupcake* yourself. Not willing to support a game that just takes my money and offers no support to help rectify problems that are clearly their fault/bugs no matter how much I enjoy the game. GG Carbine.	
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			You do know Support is handled by NCSoft, right?	
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Not sure why customer support would be asked of anything here?
 
Anyway, just use the item and put the best runes you can get in there... every stat does something for your class.	
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You do know Support is handled by NCSoft, right?
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Not sure why customer support would be asked of anything here?
 
Anyway, just use the item and put the best runes you can get in there... every stat does something for your class.
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Actually since this game is terribly itemized a lot of crafted gear is better than raid drops unless you get perfect slots. This is my case, without a better rune combo this item is in fact not an upgrade.
 
Regardless of that fact, this is an easy fix to just simply give me back half the EG I spent, its not like i'm asking them to move mountains or anything here....just refund me 70 elder gems or at least give me some sort of human response as to why I can't sell it back to the vendor to begin with like it stated when I bought it.
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You're asking them to refund you because you purchased an item that came out with bad slots.
 
You are not special.  You do not deserve to be catered to.  Your entitlement means absolutely nothing.
 
Stop.  Just, stop.
 
Every single item I am mousing over, *right now* on the Elder Gem vendor says
 
Buy for: 90 EG (For instance)
Sells for: 3g 36s 21c
 
Nowhere are you led to believe you will receive EG back for selling an item back.
 
Your lack of perception, and lack of general knowledge about the game is in no way customer service, carbine, or our faults.  Stop wasting our time, and precious forum bandwidth with your self-entitled complaints.
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Well clearly you know nothing. Click on the item like you are going to purchase (must have enough currency to actuly buy it) and it will give you a warning that selling it back to the vendor will be allowed but for 50% of the cost. But thanks for your useless input. This is how MANY ppl buy things off vendors or even quest rewards in this game cuz they fail at balancing rune slots. You abandon the quest and pick it up till you get the slots you want on the reward.
 
Please before you throw things like lack of knowledge about the game out there that you in face have said knowledge about the game =p.Just a tip.
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Actually since this game is terribly itemized a lot of crafted gear is better than raid drops unless you get perfect slots. This is my case, without a better rune combo this item is in fact not an upgrade.
 
Regardless of that fact, this is an easy fix to just simply give me back half the EG I spent, its not like i'm asking them to move mountains or anything here....just refund me 70 elder gems or at least give me some sort of human response as to why I can't sell it back to the vendor to begin with like it stated when I bought it.
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to get good slots on items, people craft the same item 200-300 times just to get ONE GOOD ONE for them to use. then they vendor or salvage the ones with bad runes slots. you gamble on getting good slots. 
you my friend, gambled and lost. get over it. they never guaranteed you fire/fire/fusion/fusion. you rolled the dice and came up with snake eyes. get over it please crybaby
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			I bought a Lotto ticket today, someone else won the jackpot. I want my money back too.	
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Just purchased Metalworker's Ladle.  Got no such notification, and the mouseover remains the same.  I am unable to sell it back for the gold, which is a bug but otherwise, exactly as specified.
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			People are missing the point lol. I don't care that it has bad slots at all. I know it is a gamble to buy items that's fine. My point is the game is not working as intended. I am supposed to be allowed to sell it back to the vendor for half the gems, which is what I am complaining about. I cannot sell it back at all for gold or anything. That is a BUG, period and not my fault so customer service should be able to do something about it.	
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to get good slots on items, people craft the same item 200-300 times just to get ONE GOOD ONE for them to use. then they vendor or salvage the ones with bad runes slots. you gamble on getting good slots. 
you my friend, gambled and lost. get over it. they never guaranteed you fire/fire/fusion/fusion. you rolled the dice and came up with snake eyes. get over it please crybaby
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... Click on the item like you are going to purchase (must have enough currency to actuly buy it) and it will give you a warning that selling it back to the vendor will be allowed but for 50% of the cost. ...
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So Bought an Ohmna's Sharpened Fangs today off the EG vendor for 140 EG's for it only to have air/earth slots QQ =(
 
Ok no big deal i'll just refund it for 50% and then buy another one and pray for better slots. NOPE! "Item cannot be sold" so now I am stuck with this terrible piece of loot that I can't even refund to the vendor like it clearly says before you purchase it. 
 
Ok fine, still not a huge deal, I'll just put in a ticket and they will surely be able to fix this very simple issue. NOPE no help from customer support like the other 4 tickets I put in because crafting bugged and ate all my mats (28 eldan data frags gone+mats). 
 
This is beyond ridiculous, with a game that is filled with this many bugs in literally EVERY part of the game customer service should be working their asses off to fix problems caused by these bugs. But nope I just get the generic robot response.
 
Seriously debating quitting this game and not wasting any more time to all the bugs and shit only to be told thanks for your money but go *cupcake* yourself. Not willing to support a game that just takes my money and offers no support to help rectify problems that are clearly their fault/bugs no matter how much I enjoy the game. GG Carbine.
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It used to be this way, I've sold something back for 50% of EG myself.
 
It's possible it was either intentionally changed, or broken with the latest patch.
 
Not being able to sell it back at all, even for a couple gold, seems like a bug.
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How did you lose 28 Eldan Data Fragments?
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Wow, the fanboys in this thread.  *shakes head* 
 
I really fail to understand how anyone can defend the customer service that is being provided here.  There is report after report of people losing significant amounts of currency or items due to a bug beyond their control, and yet Wildstar refuses to offer any reimbursement.  This is not normal for an MMO in my experience, and certainly not acceptable.  I love the game, and have yet to lose anything myself, but with the current state of things I refuse to setup a subscription, use credd for now, and will quit the moment something like this happens to me. 
 
Wildstar is hemorrhaging players left and right, due in a very large part to the lack of true customer service.  Unless that changes fast, which I doubt is going to happen, I'm afraid Wildstar doesn't have much of a successful future.	
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			LOL now I can't even check my ticket status or make a new one through the website. As the title says dat customer support. got a Problem ok just remove the ability to complain.	
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It's possible they changed their minds about the 50%, especially since the warning is no longer there. But yeah, worst case you should still be able to sell it back for a few gold. That part is definitely a bug I'd think.
 
I and many others have had similar encounters with CS. They're so overwhelmed they're not fully reading / understanding some ticket issues. Seems they see a "keyword" or two and assume you're looking for your restocking fee back. Or something along those lines.	
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Hello,
 
I apologize for the confusion with regard to this vendor and the items it sells. After purchasing an item from this vendor there are two restrictions that will prevent you from selling the item back to it.
 
First, if you possess the item for 60 minutes or longer, you will not be able to sell the item. As your report was made within minutes 60 minutes of the purchase of the item we have determined this is not what caused your issue.
 
However, the second restriction involves equipping an item. If you equip an item purchased by this vendor you will no longer be able to sell the item back to the vendor. As your character equipped this item shortly after purchasing it, you will no longer be able to return the item to the vendor for Elder Gems or sell it to any other vendor.
 
If you have any other questions, please feel free to contact us.
 
Regards,
 
Jake
WildStar Support Team
 
 
Quoted from my ticket. mainly for spider badger because I know nothing about the game and he knows everything yet didn't know about this. Funny how ppl talk before actualy knowing what it is they are talking about =p.	
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You do know Support is handled by NCSoft, right?
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			You equipped it? JFC.	
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You equipped it? JFC.
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Hello,
 
I apologize for the confusion with regard to this vendor and the items it sells. After purchasing an item from this vendor there are two restrictions that will prevent you from selling the item back to it.
 
First, if you possess the item for 60 minutes or longer, you will not be able to sell the item. As your report was made within minutes 60 minutes of the purchase of the item we have determined this is not what caused your issue.
 
However, the second restriction involves equipping an item. If you equip an item purchased by this vendor you will no longer be able to sell the item back to the vendor. As your character equipped this item shortly after purchasing it, you will no longer be able to return the item to the vendor for Elder Gems or sell it to any other vendor.
 
If you have any other questions, please feel free to contact us.
 
Regards,
 
Jake
WildStar Support Team
 
 
Quoted from my ticket. mainly for spider badger because I know nothing about the game and he knows everything yet didn't know about this. Funny how ppl talk before actualy knowing what it is they are talking about =p.
 
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"I used it for a while before I thought about the runes being bad. Fix it plox!
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I bought a Lotto ticket today, someone else won the jackpot. I want my money back too.
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Most of us are not here to gamble. We put in the work and want our reward. Plain and simple. You're analogy is invalid.
 
This game has as much RNG as real life, which begs the question, why bother playing?
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Hello,
 
I apologize for the confusion with regard to this vendor and the items it sells. After purchasing an item from this vendor there are two restrictions that will prevent you from selling the item back to it.
 
First, if you possess the item for 60 minutes or longer, you will not be able to sell the item. As your report was made within minutes 60 minutes of the purchase of the item we have determined this is not what caused your issue.
 
However, the second restriction involves equipping an item. If you equip an item purchased by this vendor you will no longer be able to sell the item back to the vendor. As your character equipped this item shortly after purchasing it, you will no longer be able to return the item to the vendor for Elder Gems or sell it to any other vendor.
 
If you have any other questions, please feel free to contact us.
 
Regards,
 
Jake
WildStar Support Team
 
 
Quoted from my ticket. mainly for spider badger because I know nothing about the game and he knows everything yet didn't know about this. Funny how ppl talk before actualy knowing what it is they are talking about =p.
 
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Invalid boy.
 
Try looking up the word analogy before using it. I won't bother with your grammar.
 
Twin.
 
Bind on Equip/Soulbound.	
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since reading is hard.....as you can see I put in the ticket minutes after I bought it, you even quoted the damn post where it says it.
 
also as I mentioned before its not an upgrade without better slots so yes I would def use a downgrade then think about the slots. Some people have no logic =p
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Hello,
 
I apologize for the confusion with regard to this vendor and the items it sells. After purchasing an item from this vendor there are two restrictions that will prevent you from selling the item back to it.
 
First, if you possess the item for 60 minutes or longer, you will not be able to sell the item. As your report was made within minutes 60 minutes of the purchase of the item we have determined this is not what caused your issue.
 
However, the second restriction involves equipping an item. If you equip an item purchased by this vendor you will no longer be able to sell the item back to the vendor. As your character equipped this item shortly after purchasing it, you will no longer be able to return the item to the vendor for Elder Gems or sell it to any other vendor.
 
If you have any other questions, please feel free to contact us.
 
Regards,
 
Jake
WildStar Support Team
 
 
Quoted from my ticket. mainly for spider badger because I know nothing about the game and he knows everything yet didn't know about this. Funny how ppl talk before actualy knowing what it is they are talking about =p.
 
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AFAIK EG items has always been unable to be sold for EG - I remember reading posts about it, though I personally have never tried.
 
Regardless of it being a bad design choice on Carbine's part - I think by now anyone who visits the forum semi-regularly is aware of the item restore rules;  The rules applies to everyone equally [supposedly].
 
Why do you think you merit an exception?
 
It is one thing to say Carbine should make it so EG items can be sold back for EG, or even a Sell Back Option.  It is another matter entirely to say "Carbine need to give back my xxxxxx."   Especially in this case that the item/EG loss is not due to a game bug.  Nor was it even a purchase mistake.  You actually meant to buy the item.  The item just happens to be not randomly generated to your liking.
			
				
	Edited August 1, 2014 by Karamethien	
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AFAIK EG items has always been unable to be sold for EG - I remember reading posts about it, though I personally have never tried.
 
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BS. You were always able to sell back those items. Sure there was a time frame on that and there was a message telling you that you would lose 50% of your EG when selling it back to the vendor due to the so called stocking/restocking fee. Last night's patch has changed that and it's not in the notes. So stop telling people it never been like that.
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You're asking them to refund you because you purchased an item that came out with bad slots.
 
You are not special.  You do not deserve to be catered to.  Your entitlement means absolutely nothing.
 
Stop.  Just, stop.
 
Every single item I am mousing over, *right now* on the Elder Gem vendor says
 
Buy for: 90 EG (For instance)
Sells for: 3g 36s 21c
 
Nowhere are you led to believe you will receive EG back for selling an item back.
 
Your lack of perception, and lack of general knowledge about the game is in no way customer service, carbine, or our faults.  Stop wasting our time, and precious forum bandwidth with your self-entitled complaints.
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First, if you possess the item for 60 minutes or longer, you will not be able to sell the item. As your report was made within minutes 60 minutes of the purchase of the item we have determined this is not what caused your issue.
 
 
 
 
Quoted from my ticket. mainly for spider badger because I know nothing about the game and he knows everything yet didn't know about this. Funny how ppl talk before actualy knowing what it is they are talking about =p.
 
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			Atleast you know for next time not to equip. Cause I don't think you will get a refund again. Glad it's sorted for you now :)	
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Still hoping for Carbine to take you to the prom, eh?
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It's not a gamble - it's a core an awful part of the itemization design. You get your reward as advertised, and you can get it again and again if you think it's worth your time to do so. Otherwise, no loss, just move on to other content.
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