102066-why-items-disappearing-and-carbines-current-solution-is-unacceptable

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Carbine is currently aware of yet another bug that is drastically affecting the playerbase.  Auction house items disappearing from people's inventory.  I bought 1.5p resonators as an upgrade, wore it once, satisfied with my purchase, I went to go rune it.  One thing led to another, and the item was bugged, and I was unable to do anything with it.  When I relogged, the item disappeared from my inventory.  OK.  Shit happens.  I'll take my losses like a man.  Next day, spend 6p on a helm thats an upgrade.  Wear it once, play war of the wilds to imbue it, log off.  Logging back on, the helm is gone.  Literally right off my body.  I finally send the support ticket in and what's the response?   
 
"We have found recently that after purchases from NPC’s, commodities mark, and the Auction house some items disappear on the player’s side. We have found that these items typically come back after ~1 day of time, but some may not reappear until after the next server maintenance and occasionally, on a random login."
 
So now I'm going to get the items back?  You're telling me I'm supposed to sit on my hands until maintenance gives me back my items?  How am I supposed to do anything without my weapon or helm?  I believe what I did was rational, and bought replacement for gear I assumed was gone (funny story, my new weapon defaulted back to basic stats, but I'm not here to discuss that bug).  What am I going to do with a second weapon now when maintenance hits?  I don't want to use my "one time item restoration" for 8p because of a mistake on Carbine's end.  So I told them that.
 
 
Their response?  A general "Its ok, we understand your opinion and its valid.  But please, go to GD and discuss it there.  We want your feedback"  
 
 
Are you kidding me?  I don't feel heard.  I don't feel cared about.  This support is sickening, and I'm tired of losing my hard earned money for bugs and things out of my control, and all they're willing to do is tell me to suck it up and post it to a forum they're pretending to listen to?
 
 
At this point, it feels like Carbine's stance is "We're aware of the bugs, and you're shit out of luck.  We won't help you, we won't compensate you, we won't listen to you.  You're just another ticket about the same bug hundreds have already complained about.  Deal with it."
 	
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Well, they *did* say it would come back, right? 
 
I mean, yeah, it sucks ... but hey, while you're waiting, I made some banana splits! Have one!
 	
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