107391-heads-up-be-careful-carbine-gives-no-refunds-at-all

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			Just giving people a heads up Carbine does no refunds at all , No matter if it unused or not . I paid for 3 months sub and before first month was over decided to take a break . Sent in a request Asking for refund of remaining months . And just prorate the month I used to single month cost or Can I freeze the up coming months to be used at a later time if refund was not possible . And they replied too bad , we don't have that policy , good luck . Your time ticks no matter what ........So I,m out they can keep my money .	
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			Fyi cruel reality for you 90% of all online retailers like games and other things have the same policy. Theres nothing new to this and if you didnt wanna play you shouldnt have payed for 3 month ahead of time.	
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Hello,
 
I'm sorry that our CS was unable to help you, but yes this is our policy. 
 
- Team WildStar 	
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			You paid for something and because you decide you would like a break you want a refund for the whole game/months. Your title is misleading Carbine are under no obligation to refund you. It would be like buying a pair of trainers wearing them for a month and taking them back because the color don't match your clothes or something.	
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			Standard policy. my %*&^ . Blizzard let me put my account on hold for everyday left on my sub . Which I thought was beyond standard policy . Standard Policy is to work with your customer base if its a reasonable request . And Chilla there is nothing standard about Carbine support staff . You guys have the worst support staff on the market hands down . So it don't surprise me my request was denied . Nothing they have done so far been right . So your standard policy reply fits in nicely with their support .	
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			NC Soft Support Staff ... not Carbine ...	
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they previously stated that unused CREDD would poof after 3 months so I suspect it likely has something to do with their accounting system. so "saving time for future use" is not probably something they could do or set up just based off that.
 
its great that Blizzard did that for you. I once had a garage fix a flat for free...does it then follow that ALL garages fix flats for free? not at all.	
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			Love the people that think they deserve a refund for doing something like this. Next time you might try checking out the game or looking at some reviews before you pay 3 months in advance. Stop throwing money blindly at your computer screen then asking for a refund when you find out you do not like the game. That is why no one should preorder games. Pay the minimum amount to check out the game and then if you like it go crazy.	
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			Maybe check the knowledge base before investing as well, since it's right there among the various subscription articles that they don't offer any holds/freezes on accounts. The policy is very clearly stated and available, so the only one at fault for not knowing about it is you.	
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Standard policy. my %*&^ . Blizzard let me put my account on hold for everyday left on my sub . Which I thought was beyond standard policy . Standard Policy is to work with your customer base if its a reasonable request . And Chilla there is nothing standard about Carbine support staff . You guys have the worst support staff on the market hands down . So it don't surprise me my request was denied . Nothing they have done so far been right . So your standard policy reply fits in nicely with their support .
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Standard policy. my %*&^ . Blizzard let me put my account on hold for everyday left on my sub . Which I thought was beyond standard policy . Standard Policy is to work with your customer base if its a reasonable request . And Chilla there is nothing standard about Carbine support staff . You guys have the worst support staff on the market hands down . So it don't surprise me my request was denied . Nothing they have done so far been right . So your standard policy reply fits in nicely with their support .
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Just giving people a heads up Carbine does no refunds at all , No matter if it unused or not . I paid for 3 months sub and before first month was over decided to take a break . Sent in a request Asking for refund of remaining months . And just prorate the month I used to single month cost or Can I freeze the up coming months to be used at a later time if refund was not possible . And they replied too bad , we don't have that policy , good luck . Your time ticks no matter what ........So I,m out they can keep my money .
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You paid for something and because you decide you would like a break you want a refund for the whole game/months. Your title is misleading Carbine are under no obligation to refund you. It would be like buying a pair of trainers wearing them for a month and taking them back because the color don't match your clothes or something.
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{| class="blockquote"
Just giving people a heads up Carbine does no refunds at all , No matter if it unused or not . I paid for 3 months sub and before first month was over decided to take a break . Sent in a request Asking for refund of remaining months . And just prorate the month I used to single month cost or Can I freeze the up coming months to be used at a later time if refund was not possible . And they replied too bad , we don't have that policy , good luck . Your time ticks no matter what ........So I,m out they can keep my money .
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{| class="blockquote"
Standard policy. my %*&^ . Blizzard let me put my account on hold for everyday left on my sub . Which I thought was beyond standard policy . Standard Policy is to work with your customer base if its a reasonable request . And Chilla there is nothing standard about Carbine support staff . You guys have the worst support staff on the market hands down . So it don't surprise me my request was denied . Nothing they have done so far been right . So your standard policy reply fits in nicely with their support .
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its nothing like this, trainers get wear and tear. it SHOULD be like having an electric bill, ya i sign up for a year, but if i move after 6 months they stop billing me, i know longer use the power (server) i no longer live in the house (play the game) i know most games dont do this, but i did the same thing knowing that anyways. and regret it, 6 months of sub ill never use , ah well lesson learned, cash grab hype train games that get your money and run the project into the ground to save server costs are a thing to beware of
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Just giving people a heads up Carbine does no refunds at all , No matter if it unused or not . I paid for 3 months sub and before first month was over decided to take a break . Sent in a request Asking for refund of remaining months . And just prorate the month I used to single month cost or Can I freeze the up coming months to be used at a later time if refund was not possible . And they replied too bad , we don't have that policy , good luck . Your time ticks no matter what ........So I,m out they can keep my money .
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- If it's less than 60 days file a chargeback on your credit card.
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If he already used some of the time filing a chargeback might just get him perma banned. 
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it's more like your TV package payment 
 
you pay monthly. If you're leaving and end the contract with them, they're not going to refund half a month.
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If he already used some of the time filing a chargeback might just get him perma banned.
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Alright since feedback has been left, and answers provided where possible, I am going to close this thread. Again sorry that CS was unable to help, but it is our policy. 
 
- Team WildStar 	
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