120075-burying-the-subscription-cancellation

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			Between this sketchy tactic then being forced to take a survey (yes, I know I can click whatever) before allowing that cancellation to process has left me with a very poor impression.  What began as a simple desire to cancel for now since I haven't played in the past few months and am currently disracted with WoD but may come back later has now turned into a wary exit due to lack of trust and a strong feeling of not only ever wanting to return to Wildstar but also not any future game by this company.That's it.  Keeping it somewhat short.	
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			Have fun when/if you ever try to cancel WoW. The two times I've done it they did the exact same thing.	
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			And it's not just WoW, lots of games now do this, it's just the norm.....tbh I like giving reasons  :)	
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			Every MMO has an exit survey. What's the problem?	
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			lol, at least they don't put a sad Peon face going "why you quit?" like WoW, they try to guilt you in the stupidest ways. 	
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Didn't this game have no exit survey on launch? And some people complained because it was forcing negative feedback posts into General forums?
 
But yea, WoW is no different, you sound paranoid. I think the negative press WS is getting is starting to cause subconscious damage, should probably check that. :P	
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Didn't this game have no exit survey on launch? And some people complained because it was forcing negative feedback posts into General forums?
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"blahblahblah WoW is hard to unsub from blahblahblah"
Riiiiiiiiight...
 
I'm figurin' it's an NCSoft ploy to keep people from unsubbing.
I haven't played every P2P game ever, but this one is the only one I've ever seen that was hidden so deep.
I mean c'mon, it's LITERALLY hidden in the fine print and last time I checked(less than a month ago) WoW's isn't.	
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"blahblahblah WoW is hard to unsub from blahblahblah"
Riiiiiiiiight...
 
I'm figurin' it's an NCSoft ploy to keep people from unsubbing.
I haven't played every P2P game ever, but this one is the only one I've ever seen that was hidden so deep.
I mean c'mon, it's LITERALLY hidden in the fine print and last time I checked(less than a month ago) WoW's isn't.
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Between this sketchy tactic then being forced to take a survey (yes, I know I can click whatever) before allowing that cancellation to process has left me with a very poor impression.  What began as a simple desire to cancel for now since I haven't played in the past few months and am currently disracted with WoD but may come back later has now turned into a wary exit due to lack of trust and a strong feeling of not only ever wanting to return to Wildstar but also not any future game by this company.
 
That's it.  Keeping it somewhat short.
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You think if NCSoft makes it hard enough to find the unsub button, people will just keep on paying rather than deal with the inconvenience?
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Between this sketchy tactic then being forced to take a survey (yes, I know I can click whatever) before allowing that cancellation to process has left me with a very poor impression.  What began as a simple desire to cancel for now since I haven't played in the past few months and am currently disracted with WoD but may come back later has now turned into a wary exit due to lack of trust and a strong feeling of not only ever wanting to return to Wildstar but also not any future game by this company.
 
That's it.  Keeping it somewhat short.
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What concerns me more is that people don't understand occam's razor and think "OMG THEY'RE HIDING THE UNSUB BUTTON BEHIND A SURVEY OMG CONSPIRACY OMG ILLUMINATI" when the 10,000,000 times more likely answer is just that they understand marketing and they're getting numbers about why people are cancelling their subs.
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I can practically guarantee that someone did, until they got through the apparently troublesome and time consuming support to unsub/cancel payments.
NCSoft probably thinks it would work.
 
Have ya met people? I hear the term "sheeple" thrown around A LOT and I think it fits with how meek most people are.(though that doesn't seem to be how people use it...)
Would it work realistically? No, of course not. People are meek, until they get their keyboard and mouse load-out and don't have to talk to other people.
Would it pull more towards people being "unable" to unsub than having it be a big blinking button on the main page? Yea. Duh...
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			I agree that other mmo's all seem to have exit surveys. When I briefly gave up mmo's, I had to cancel 4 different accounts. I will admit that I did try to go in and see if I could cancel wildstar and I didn't see a button where I thought it would be, under sub management. But as Vic mentioned, as I was typing this, it's under transaction history. I wouldn't have thought to look there. I will say the worse sub I've tried to cancel was audible. You get the exit survey and then an "are you sure page", followed by a "how bout we give you this if you stay" page. 	
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I just looked and found it.  The only issue is that it's not where I expected to see it.  It's not under "Manage Subscription", you go into "Transaction History".  It is, however, a fairly large button, and not hidden behind anything that I can see.
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I didn't want to un-sub but I end up doing it accidentally 3 times while trying to update my CC info.
 
Every time I went to update the CC info it un-sub'd me. I put in the new CC info but my status kept saying I didn't have a sub.
 
Finally realized the page just wasn't updating for some reason. 
 
When I went to my email I had 3 un-sub emails and 3 sub emails. The system could be better.	
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"blahblahblah WoW is hard to unsub from blahblahblah"
Riiiiiiiiight...
 
I'm figurin' it's an NCSoft ploy to keep people from unsubbing.
I haven't played every P2P game ever, but this one is the only one I've ever seen that was hidden so deep.
I mean c'mon, it's LITERALLY hidden in the fine print and last time I checked(less than a month ago) WoW's isn't.
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It took three clicks to unsub Wildstar, it took three to unsub WoW. Neither has a readily visible "Unsubscribe" link until you get to the button itself.
 
Blah blah blah, you should probably take the 2 minutes to check these things before you bother posting.
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Good for you?
Don't currently have a sub set-up so I can't rightly check to see what you found, but the place I find it is in the much smaller print at the bottom of the manage sub page(like a paragraph of text and it's "hidden" somewhere in the middle of it)
I'm not saying it's the most impossible thing to find, I'm saying it IS TECHNICALLY FUDGING HIDDEN, which it is.
Now if the little blue link said "unsubscribe" or something instead of "Subscription Details" It'd probably be a smidge easier to find for some people.
 
You said it yourself, it wasn't where you thought it would be, assuming you've been around MMOs and such.
How would that be for new people? Better yet, MMO/gaming virgins?
 
 
Apparently my way is a really roundabout version of your's.
IIRC, going straight to transaction history didn't work for me which lead me into the way I learned to do it.
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Totally didn't say I checked and I TOTALLY said it was harder and not "more hidden".
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I have had trouble finding the unsub button from every MMO or online service I've ever used.
It is sketchy, but it's a common business practice, the two often go hand in hand.	
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			root cause: reading comprehension	
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root cause: reading comprehension
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			This is standard for every sub mmo i've ever played so i'm not sure what the problem is? Hell even half the fail2play MMO's with premium status ask you this when you downgrade back down to a leech.	
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Have fun when/if you ever try to cancel WoW. The two times I've done it they did the exact same thing.
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What I find more amusing, people will spend 10 minutes composing “ why I quit “ forum posts, yet moan like hell having to spend 30 seconds actually doing it! All comes down to Mr Self Important I guess	
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Didn't you read the fine print?
Once you sign up with WildStar, it's for life!
Your soul belongs to Carbine now.	
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Didn't you read the fine print?
Once you sign up with WildStar, it's for life!
Your soul belongs to Carbine now.
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I do beleive a vast amount of people could disagree with that, including someone very prominent that just got the permaboot.
hehe
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Hello there,
 
Regarding the subscription cancellation, a simple Google search with two basic keywords such as "Cancel" and "WildStar" should instantly get you to a KB Article with step-by-step instructions on how to cancel your subscription. Similar keywords (such as "subscription" and "WildStar") should still bring up the link in the top 5 results.
 
By no mean our goal is to make cancelling subscription hard or the process convoluted for players.
 
In the other hand and for obvious reasons, we aren't going to put a cancel subscription button everywhere on our websites or on the account management system (I'd rather be honest about that). This is just a fairly standard practice, no business wants to constantly encourage their subscribers to quit. We also want to avoid players unsubscribing by mistake.
 
Preventing customers to unsubscribe is counter productive for us for several reasons. First a player who cannot unsubscribe in time and gets charged again will be extremely unhappy and will most likely never return to WildStar (and that's not something we want), on top of that it will generate further negative feedback. Then, it is likely as well for that player to either initiate a chargeback (which cost us money) or in the best case, contact our Customer Support to ask for a refund (again, tickets = CS time = money).
 
If you believe that our KB Article regarding subscription cancellation could be improved, by all mean do not hesitate to give your feedback in this thread. Thank again :)	
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If you believe that our KB Article regarding subscription cancellation could be improved, by all mean do not hesitate to give your feedback in this thread. Thank again :)
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It really does belong in Account Management, Transaction History is really out in left field.  If you're worried about mistakes, that's what confirmation dialogs are for.
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Hello there,
 
Regarding the subscription cancellation, a simple Google search with two basic keywords such as "Cancel" and "WildStar" should instantly get you to a KB Article with step-by-step instructions on how to cancel your subscription. Similar keywords (such as "subscription" and "WildStar") should still bring up the link in the top 5 results.
 
By no mean our goal is to make cancelling subscription hard or the process convoluted for players.
 
In the other hand and for obvious reasons, we aren't going to put a cancel subscription button everywhere on our websites or on the account management system (I'd rather be honest about that). This is just a fairly standard practice, no business wants to constantly encourage their subscribers to quit. We also want to avoid players unsubscribing by mistake.
 
Preventing customers to unsubscribe is counter productive for us for several reasons. First a player who cannot unsubscribe in time and gets charged again will be extremely unhappy and will most likely never return to WildStar (and that's not something we want), on top of that it will generate further negative feedback. Then, it is likely as well for that player to either initiate a chargeback (which cost us money) or in the best case, contact our Customer Support to ask for a refund (again, tickets = CS time = money).
 
If you believe that our KB Article regarding subscription cancellation could be improved, by all mean do not hesitate to give your feedback in this thread. Thank again :)
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