89284-level-40-mount-issue-resolved

== Content ==
			
Hey everyone,
 
Good news! We've been able to track down one of the major problems behind the Mount vendor stealing peoples' money. Even better news: we're going to start reimbursing everyone who was affected by this bug!
 
Our engineers are going to be starting to update people today, but because of how many people were affected it could take up to a week for everyone to get compensated properly. So if you don't see your money right away, don't panic! However, if a week goes by and you don't think you've gotten your update, please submit a new ticket at that time and we will investigate.	
----
			I wasn't affected, but still nice to hear!	
----
			Fix the *cupcake* Savage warpig being slower than the luminous equivar	
----
			Only took a month...	
----
			AWesome!	
----
			
I had a ticket from the 5th of june, when I reported being overcharged and made a ticket. Checking today (having still not been reimbursed) I find the ticket was archived back on the 23rd of june. 
 
Maybe your support closed and archived the tickets for reimbursement, maybe they have made a list of people reporting the issue, despite closing their individual tickets, or maybe mine is no longer in the pile. - Anyway, the last email from support, on the 23rd of june, specifically states: 
 
We'll update you through this ticket as soon as we're ready to start reimbursing.
 
 
--------------------------
 
Rather than doing that, I find this thread on the forum dated 4 days ago, and find my ticket was archived, and listed as solved.
I have reopened it now, and also pointed out that it isnt the best support experience Ive ever had. - If this is counterproductive to your support chain/method, you should have made the email response you initially said I should expect. Since you havent, I asume my ticket really has been archived without ending in the proper hands. - it remains unsolved.
 
I recommend that you clarify why support listed the ticket as solved and archived, unless you want everyone else to have the same annoyance upon discovery as I did. - Call it pre-emptive handling, or something novel like; Lets do what we said we would in our email to the customer.	
----
			
I opened a ticket about receiving only 50g reimbursement when I purchased the upgrade twice and did not receive the upgrade. I was told by the CS that Carbine would not reimburse me for the second failed purchase and that there are no exceptions being made for this case.
 
The thread I created is here, including the complete CS response: https://forums.wildstar-online.com/forums/index.php?/topic/91725-carbine-refuses-to-issue-reimbursment-for-acknowledged-mount-speed-upgrade-issue/	
----
			
{| class="blockquote"
I had a ticket from the 5th of june, when I reported being overcharged and made a ticket. Checking today (having still not been reimbursed) I find the ticket was archived back on the 23rd of june. 
 
Maybe your support closed and archived the tickets for reimbursement, maybe they have made a list of people reporting the issue, despite closing their individual tickets, or maybe mine is no longer in the pile. - Anyway, the last email from support, on the 23rd of june, specifically states: 
 
We'll update you through this ticket as soon as we're ready to start reimbursing.
 
 
--------------------------
 
Rather than doing that, I find this thread on the forum dated 4 days ago, and find my ticket was archived, and listed as solved.
I have reopened it now, and also pointed out that it isnt the best support experience Ive ever had. - If this is counterproductive to your support chain/method, you should have made the email response you initially said I should expect. Since you havent, I asume my ticket really has been archived without ending in the proper hands. - it remains unsolved.
 
I recommend that you clarify why support listed the ticket as solved and archived, unless you want everyone else to have the same annoyance upon discovery as I did. - Call it pre-emptive handling, or something novel like; Lets do what we said we would in our email to the customer.
----
			I still havent been reimbursed though, and support has responded with: make a new support ticket on friday. /facepalm.	
----
			So we have to open another ticket?  Why are people only finding out by looking through the forums!	
----
			Glad this is finally resolved.	
----
			
Funny that I am still waiting also. And i put in another ticket in the support person def I didnt put in alot of detail however seeing as this is a known issue you think they would check past tickets.... Just told me we arnt refunding the money only people that were charged. After waiting a week and finding out This threads issue about peoples tickets being closed I am a little miffed about this. I know they are over loaded with requested but i think they should have took the time to see if there was a past issue seeing as its known that tickets that have been closed.
 
Hopefully this gets fixed today because over all support has been good just long waits	
----
			
Hey Everyone,
 
I am investigating the reports of some players not getting reimbursed. 	
----
			Add me to the list of those who were never reimbursed.	
----
			
Support mailed me today, a snippet read:
 
It looks like there were some snags in getting the accounts on the EU servers their refunds last week. We have a new list of names needing a refund and plan to have those sent out this week.
 
----------------------
 
So, when this weeks out, I suppose we will either say good riddance and give up, or we will need to make new tickets monday.	
----
			
{| class="blockquote"
Support mailed me today, a snippet read:
 
It looks like there were some snags in getting the accounts on the EU servers their refunds last week. We have a new list of names needing a refund and plan to have those sent out this week.
 
 
----
			
{| class="blockquote"
I have been working with our database people for the last 3 days to get this resolved.
 
I believe we will have a resolution in the near future.
----
			
I put a second ticket in about this as I've still not recieved my lost platinum for the mount speed buying bug and I just got fobbed off saying that it's still being worked on. 
 
Really would like an update.  I don't have as much time as other to make stupid amount of gold and 1 plat at the moment is a lot for me.	
----
			I'm still waiting for a refund.	
----
			I may have only lost like 30g to this bug....never got money back....not worried about It. not enough of a thing to have any issues with. but glad its fixed now though	
----
			why don't you reimburse me for the 10p+ the bank slot upgrade stole? these bugs are ridiculous.	
----