133832-dear-wildstar-team-please-start-communicating

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I know that you are all working your tails off and want everything fixed at least as much as we do.
 
I know that throwing more people at the problems you're trying to fix won't help.
 
I know that the customers yelling at you won't speed things up.
 
And I know you have people on your staff to be the customer-facing part of the WildStar team, and right now they are all but invisible.
 
I'm used to troubled MMO launches (and those of you calling this the worst launch ever are hilariously wrong), almost everybody has them.  I expect them, even in a relaunch.  I'm not overly frustrated with the in-game problems.
 
But nothing infuriates me about launch issues like a lack of communication from those responsible for dealing with the community.  Because while the engineers and tech people run around desperately doing their job, your community team should be doing the same thing.  And right now, because of the official quiet (if not silence) you have your player base (new and old) filling that void with understandable complaints.
 
You don't need to keep us informed, but you do need to make us feel as if we're informed, in the loop.
 
And right now, you're just not.
 
-Lens
 
 	
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			When things like this happen, someone usually says something silly like "do you want them to spend their time talking to people on the forums or fixing the game?". But here is why that is silly: the people who fix the game AREN'T the people who work on the community team. There are people whose job is ONLY to communicate with customers, and they have NOTHING to do with the development or fixing of the game. So yes, there should be some people from the community team at WS/Carbine/NCS reaching out, and them doing so has absolutely nothing to do with the people who are also fixing things behind the scenes.	
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			Maybe they do not have a community team?	
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			That was well put and I agree with that. I dont mind the lag and what not (well I care but you know...), and I know they are commenting on posts here and there, but we need a sticky. Like a to-do list of what they are trying to do with the lag and problems. Even though I know they are around and making post in topics here and there to help relieve the problems, would be nice to have an over all, hey this is what we know and this is what we hope to do.	
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			They are communicating, using Twitter.	
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			Very well put. Wish they would communicate more on the forums than on twitter/reddit	
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They have an entire community team who's only job is to interact with the community and keep them apprised of updates and to reply to threads.
 
The lag, and the 2k+ queues for people are slightly ridiculous, but if it is like any other launch they will gone in a month. Not great and I hoped it would be different but I'm not surprised. I'm also not surprised they aren't talking about it, no one wants to make their shortcomings known to the world.
			
				
	Edited September 30, 2015 by bbates024	
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They are communicating, using Twitter.
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Yeah that's great logic....instead of communicating with your player base through the official forums for the game, they decide to use twitter, because everyone goes there first instead of the official forums. Great job community team.... #1 since original launch...
 
Granted MMO launches are horrible, but seriously? they decide to use twitter instead of their own forums? Might as well get rid of the forums.
			
				
	Edited September 30, 2015 by soulwolf1	
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			I do recall a certain community manager who seemed to be enjoying the game quite a bit on the livestream last night.  Where is she now?  The community could use a bit of management.	
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They have an entire community team who's only job is to interact with the community and keep them apprised of updates and to reply to threads.
 
The lag, and the 2k+ queues for people are slightly ridiculous, but if it is like any other launch they will gone in a month. Not great and I hoped it would be different but I'm not surprised. I'm also not surprised they aren't talking about it, no one wants to make their shortcomings known to the world.
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I must confess that some kind of thread consolidation would make a ton of sense here.
As in, a community moderator/manager creates a thread talking about these queue/lag problems, invites feedback, and redirects all new threads along the same lines into that one, so that other topics--like the difficulties with the character creator, for example--don't get completely lost in the noise.	
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Yeah that's great logic....instead of communicating with your player base through the official forums for the game, they decide to use twitter, because everyone goes there first instead of the official forums. Great job community team.... #1 since original launch...
 
Granted MMO launches are horrible, but seriously? they decide to use twitter instead of their own forums? Might as well get rid of the forums.
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Maybe I'm crazy but from what I have seen of Carbine they do an excellent job communicating? At no point have I felt out of the loop. What is going on has been rather evident, there's almost always a staff member on the forums, they use twitter regularly to update us, they did a big stream during launch, etc, etc.
 
I really think people are getting unreasonable with their requests. Carbine has been doing a good bit. Give them some credit here.. yeesh.	
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			lol NCsoft will not let there dev team talk to players..... That's to much work they should be putting to making them money.	
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Hey All -
 
I'm here, I'm here!!!
 
**jumps up and down, waving hands**
 
We are trying our darndest to make sure to keep you in the loop - by any means possible. One of the ways to see what we're chatting about is to check out the DevTracker where you can see exactly what threads we're hanging out in, and what we're talking about. Currently what we're talking about are the issues in regards to Character Creation, NCoin, and the EU Store. While those aren't our only issues that need attention, they're certainly the most pressing at this time.
 
Thanks so much for your enthusiasm, it really does keep us driving!
 
Cheers!	
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			wildstar Tech. latest twitter : HELP the server is melting	
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			Queue times are fine with me.  Proves the word got out and people are lining up to get in.  The lag though.  This 800lb Go-rilla of lag.  The game is unplayable at the moment.  The action based combat that so many people are here to experience is fast paced, stick and move, dash about and all that.  Lag is it's natural enemy and this enemy is crushin' the city, folks.  Knockin' down buildings and eating train cars like they're pork rinds.  Does it care?  Does Carbine care?  Will it ever be stopped?!  Yeah, probably by the weekend.  See ya then	
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Hey All -
 
I'm here, I'm here!!!
 
**jumps up and down, waving hands**
 
We are trying our darndest to make sure to keep you in the loop - by any means possible. One of the ways to see what we're chatting about is to check out the DevTracker where you can see exactly what threads we're hanging out in, and what we're talking about. Currently what we're talking about are the issues in regards to Character Creation, NCoin, and the EU Store. While those aren't our only issues that need attention, they're certainly the most pressing at this time.
 
Thanks so much for your enthusiasm, it really does keep us driving!
 
Cheers!
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{| class="blockquote"
Hey All -
 
I'm here, I'm here!!!
 
**jumps up and down, waving hands**
 
We are trying our darndest to make sure to keep you in the loop - by any means possible. One of the ways to see what we're chatting about is to check out the DevTracker where you can see exactly what threads we're hanging out in, and what we're talking about. Currently what we're talking about are the issues in regards to Character Creation, NCoin, and the EU Store. While those aren't our only issues that need attention, they're certainly the most pressing at this time.
 
Thanks so much for your enthusiasm, it really does keep us driving!
 
Cheers!
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{| class="blockquote"
I know that you are all working your tails off and want everything fixed at least as much as we do.
 
I know that throwing more people at the problems you're trying to fix won't help.
 
I know that the customers yelling at you won't speed things up.
 
And I know you have people on your staff to be the customer-facing part of the WildStar team, and right now they are all but invisible.
 
I'm used to troubled MMO launches (and those of you calling this the worst launch ever are hilariously wrong), almost everybody has them.  I expect them, even in a relaunch.  I'm not overly frustrated with the in-game problems.
 
But nothing infuriates me about launch issues like a lack of communication from those responsible for dealing with the community.  Because while the engineers and tech people run around desperately doing their job, your community team should be doing the same thing.  And right now, because of the official quiet (if not silence) you have your player base (new and old) filling that void with understandable complaints.
 
You don't need to keep us informed, but you do need to make us feel as if we're informed, in the loop.
 
And right now, you're just not.
 
-Lens
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			Your cash shop is a priority? Sigh. Shouldn't the terrible lag, character creation and long queue times for subscribers and signature accounts be your upmost number 1 priority? If people can't play, enjoy the game or have a smooth gaming experience, why would they even think about throwing money at the cash shop.	
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Maybe I'm crazy but from what I have seen of Carbine they do an excellent job communicating? At no point have I felt out of the loop. What is going on has been rather evident, there's almost always a staff member on the forums, they use twitter regularly to update us, they did a big stream during launch, etc, etc.
 
I really think people are getting unreasonable with their requests. Carbine has been doing a good bit. Give them some credit here.. yeesh.
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			This is a trend I've noticed for a long time now, Dev's use all media platforms to communicate EXCEPT their own forums... they figure if everyone is whining in their forums its not on Social Media, so, win-win	
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