TSPS81: Comcastic

Show format: 55 minutes, Pre-recorded
Call types: Complainer, Customer Service
Show info
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This show would have been live but Brad's still full of excuses. Show sponsors are there to be blamed for this. The entire show is based on calls to Comcast complainers customers.
3:35: Some tech blogger struggles to cancel his Comcast service - the rep goes psycho ex to prevent this. Brad wonders what a task rabbit is, resolves to try and almost cancel some random person's Comcast service on the show to see how hard it is to do.
9:21: After transferring to retentions from sales, John wants to disconnect his Comcast. The rep is confused that John can think of no reason whatsoever to cancel except that it's too cheap or he wants to go sign up for dialup. The situation gets more bizarre when John refuses to send his box back, instead intends to hilariously toss it in the dumpster or blitz it in his Blendtec. John then changes his mind completely and asks for more internet just to make the price higher. A transfer to the business dept. ends the call.
16:39: Greg from Comcast wants to speak to Christine, but co-worker Cathy answers instead, says Christine isn't there. Unimpressed by Cathy's condescending put off, Greg calls back to call her out on being a dumb ho. 'That's too bad' says she.
17:14: Greg finally reaches Christine, who's cutting the Comcast service for her own tenants from hell who aren't paying their bills. Greg begs Christine not to leave but she's having none of it. Greg calls back with the 'Let us watch your webcam and get free internet' special offer but by now Christine has spoken to her dumb ho of a secretary and informs Greg that she'll be speaking to his boss. After several failed attempts to call her back, Greg admits defeat.
19:40: Tyler is less than happy to be informed by Greg about Comcast's new policy of making customer internet public. Greg admits it's a really bad idea but pushes the increase in speed it offers, then loses Tyler in a conversion smog of Bauds and Qubits. The bad neighborhood 'Safety fee' for the tech coming to do the install then gets rolled out which doesn't help matters. Already unhappy at Greg (who's now morphed into Roy), Tyler now draws the 'Can I speak to your supervisor' card, met with Roy's retort to just call the main Comcast number and mention the Qubits and Bauds. Roy is now insecure, convinced that Tyler doesn't like him, insults Tyler's mother and disses Tyler for living in da hood. The call then drops mysteriously, Roy musing that the NSA must have disconnected the call after he let slip about the monitoring equipment. Whoops. 
27:19: Military guy Jeremy is being deployed and Roy wants to convince him to go AWOL instead of disconnecting his service. But Jeremy's number gets answered by someone else who feigns ignorance and Roy is left disappointed. Fu&%$£%ck.
28:09: Florence thought the charge for a replacement remote control was waived, but Gary's here to not only to tell her she's wrong, but also to upsell her 12 'special' remotes that he found laying around the office. Florence is a tough sell, but this doesn't stop Gary listing all the cool things the remotes can do, from opening curtains and firelighting to hands free loo flushing and sandwich slicing. It's a deal so great that Gary thinks she'll 'shit her pants'. Florence really just doesn't want the hassle of 12 remotes and bails on him.
34:17: Gary rolls out the $200 'bad neighborhood' fee for when the Comcast tech comes to swap Izana's black cable box for one in a slightly different shade of black. Izana really thinks this is unnecessary, but Gary explains it's for her own good, so they can monitor and prevent her from breaking laws. After tossing her neighbor under the bus for also owning an older style box, Gary suggests they split costs. Izana plays dumb, tries to 'Honey' Gary - but Gary's not down, sugar tits. Izana concludes that something is really wrong with Gary.
47:14: Tami claims she got given TV service by mistake and wants it removed, Gary calls her out as a liar - the voice recordings don't lie, ma'am. Tami just won't admit the truth and Gary loses her.
48:54: Stacy's husband Richard wants to move their Comcast service. They'd already spoken to Keith, but Roy hates Keith and confronts Richard for being a deadbeat and not paying his internet bill. Richard goes tough guy, threatens that Roy will be 'dealt with', drops gang lingo such as 'recording' and 'the station'. Roy goes all nerd, asks what recording equipment is being used and enquires if Richard is going to interview him. Strangely, Richard hangs up.