146742-psa-loop-hole-in-cash-shop-trades-carbine-took-my-ghastly-war-pig

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Ok so here is how this has unfolded. During the Halloween event i had traded for a Ghastly War Pig.This trade included a Snarfelynx Mount, a Lopp Hoverboard +Flairs, and a full Crimson Marauder's costume set to 
someone who was more then happy to trade for it. Now i am someone who love to match up their costume pets and mounts, as to which i was leveling my warrior in preparation  to be the character that was going to get the mount. So I go to bind it and consume it and find that the mount is gone and like normal i contact support. Apparently as they had stated.......
 
 
 
{| class="blockquote"
 
Upon further investigation, it seems that the mount that you are looking for might be returned to the players you have traded with. This might be the case since gifted items that are not bound to an account will be given back to the gift-giver after 7 days.
We can only advise you to contact the players again with regards to the transactions. Also, we would like you to know that items can only be gifted once and cannot be re-gifted to another player.
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			It's not theft. While it is a lame mistake to make, the end result was on you wasn't it? If you'd accepted the gift, you'd be alright.Or am I wrong?	
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			Hope your not to trying to make them get you a copy of the mount so you and your friend can have 2 for 1... Next time just bind it to the character you want it on..	
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			its not really theft at all. you didnt claim it and it got returned. the person who you made the deal with is probably in the same boat as you and doesnt remember your name either. the nature of the gifting is that they kind of expect it to be people you know since you have to friend them and all. So even IF this happens, in a normal situation you could just talk to your friend and get it sorted. 	
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			Do you have chat logs turned on? If you do, you can look through logs for the name of the person you traded.	
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Not providing support for any player transactions made outside the intended framework (read:AH or direct trades through the trade window) is pretty much par for the course.
The things that are worrying are that cash shop items can by design only be gifted, not traded and that there's the 7 day period after which the item is returned to the person making the gift and nobody besides support staff and those unlucky enough to lose items to it know about it. This needs to be communicated better, and preferably not with the broken "expires in 0 seconds" label the time-limited offers in the shop had.
 
Most games I've played had the position that if you choose to do insecure trades you're on your own and that's something I've come to expect. Most games I've played also made it clear under which circumstances items are returned to the original owner, usually in the form of mail expiring on a visible countdown and that, too, is something I've come to expect. Enforcing a return policy that was not communicated to the players is something I've never heard of before and is just asking for confused and subsequently angry players.
 
I wager the player you made the trade with is just as surprised about the mount being returned as you are, good luck tracking them down and hopefully they turn out to be a decent human being.	
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While I agree this is pretty much the OP's fault. I think it's yet another example of just how useless carbines support is.
 
The very least they (support) could have done is contacted the person who the warpig was sent back to on behalf of the player and give them a heads up "Hey, this guy sent in a ticket, blah blah blah". Now, if the player chose to ignore that request...that's on them, but the effort could've been made.
 
On a unrelated, but parallel matter...
 
During the first reset of omnibits a bunch of us got screwed out of our weekly reset (due to a bug through no fault of our own). I spent the better part of a month going back and forth for almost 3 pages worth of replies on the customer service ticket trying to get my 120 omnibits refunded; Only to be told in no uncertain terms that support has no way to track omnibits, replace lost omnibits, refund omnibits due to a bug and that I was basically SOL. I was further pointed to the general section of the forums if I wanted to air my grievances any further.
 
Honestly think support for this game is beyond lackluster, which seems absurd imo for a company trying to salvage its reputation and restore faith in the community amidst a relaunch / rebranding. One would think that customer support would be paramount during just such a time.
 
Apparently not.
			
				
	Edited November 11, 2015 by ejester	
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Carbine is supporting theft among players 
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I don't think it's OP fault as some ppl above wrote. Who would think think the item gets returned after a week?I myself still have 57 Boomboxes to claim, most of the login rewards and both halloween give aways. I just let them sit there until I've got a need of them or I decide on which character claim them.
It's not a theft or similar but if such returning system is in place players should get a warn about it, like a countdown to claim the item similar to mailbox mails.
 
OP shouldn't blame himself and neither support team for following the rules, instead it should've been made clear that the item had to be claimed within a week.	
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			I never heard of this seven day period, I am sure lots of other people have not either.	
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@ Drillist - Technicality by standard rules of trade if they don't send the returned item back it could be balled that. Yes chat logs are active how would i find them?
@ Jazzern - that the thing did so many trades for Halloween stuff its possible the could have taken me off there list after the trade was done. like lots of others did so asked those that were there but sofar all said no.
@ DreUd - No im just tired of support not helping. lost multiple pieces of raid gear at drop 6 and had to fight weeks just to get one back. Just tired of the auto replies and half talk this time took it to the forum.
@ ejester - Thank-you someone lse that  agrees support sucks here. I played games where support actually talked to you in game adn things like that.
@ Weer - See, you wouldn't think that its not even stated anywhere you would see it. id figure a month maybe but not a week.	
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This is the second thread about this horsecrap in the last week.
 
This "system" is pure crap. Forcing players to "use it or lose it" in a certain time frame is pure crap. Returning freely-traded or gifted items after the fact is pure crap. NOT TELLING US THIS IS A THING IS EXTRA-SPECIAL PURE CRAP WITH CRAP FROSTING COVERED IN CRAP-FLAVORED SPRINKLES.
 
Seriously, this is the flat-out WORST excuse for policy since single-character vanity items.	
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{| class="blockquote"
This is the second thread about this horsecrap in the last week.
 
This "system" is pure crap. Forcing players to "use it or lose it" in a certain time frame is pure crap. Returning freely-traded or gifted items after the fact is pure crap. NOT TELLING US THIS IS A THING IS EXTRA-SPECIAL PURE CRAP WITH CRAP FROSTING COVERED IN CRAP-FLAVORED SPRINKLES.
 
Seriously, this is the flat-out WORST excuse for policy since single-character vanity items.
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It's not theft. While it is a lame mistake to make, the end result was on you wasn't it? If you'd accepted the gift, you'd be alright.
Or am I wrong?
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Yea, if there was a warning IN-GAME attached to the ITEM in your gifts section of the Account Inventory, I'd say "Tough luck kid, you knew you had a time limit", but from what I'm guessing there is nothing at all in the game that tells you the item will be returned to sender after 7 days.  Are you *cupcake*ing me, it's ONLY 7 DAYS??????
 
This is utter and complete bullshit.  Cash shop items should not be tied to the account inventory section in this manner.  If a person buys a cash shop item, they should have the choice to Bind to Account/Character, or Bind on Equip/Use it so they can trade it or sell it on the AH/CX.	
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			I will not trade for any items that have to be gifted from now on, unless they change the way the current process works.	
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@ Tex Arcana - Fully agree man
 
Somone from guild pointed me to this guys Reddit post. Pointing out carbine changed the wording after ppl started to report this issue thus clearly showing there attepmpt to hide and not deal with the issue.
Carbine i say j'accuse
 
https://www.reddit.com/r/WildStar/comments/3sfkod/psa_gifting_and_account_inventory/
			
				
	Edited November 11, 2015 by Thor131	
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{| class="blockquote"
@ Tex Arcana - Fully agree man
 
Somone from guild pointed me to this guys Reddit post. Pointing out carbine changed the wording after ppl started to report this issue thus clearly showing there attepmpt to hide and not deal with the issue.
Carbine i say j'accuse
 
https://www.reddit.com/r/WildStar/comments/3sfkod/psa_gifting_and_account_inventory/
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Oh, what a monumental crock of bullshit.
 
This studio is a becoming more of a joke than it ever was before, and in retrospect, that is saying a hell of a lot.
 
So dishonest.
 
Yeah, Carbine. You guys. Holy mess. Just throw in the towel while you still have some semblance of integrity left and we can at least remember you fondly.	
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 I put blame on carbine.. a gift should be a gift period.. once it trades hands it shouldn't matter what happens to the mount it should become the property of the receiver there's no take backs here. This policy is an idiotic demonstration of carbine's incompetence to properly run a cash shop.
 
I dont want to sound like an arse about this.. but this is just in poor taste.. and makes me more hesitant with dealing with cash shop issues.
There shouldn't even be a timer because there shouldnt be any reason why a gift would return to the sender.. its no longer their property.. if a gift is given accidently than yes have carbine step in and investigate.
Sorry carbine as much as I love this game.. this is taboo guys.
			
				
	Edited November 11, 2015 by Rebel Angel	
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			When you recieve a gift, it's Unbound (like an Item you bought in the Shop so you can either bind it to your Account or gift it to someone else), right ? After recieving it, you bound it to your Account, right? And then it disappeared, because you didn't bind it to a certain Character in time? Is this right, or am I misunderstanding something?	
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{| class="blockquote"
Honestly think support for this game is beyond lackluster, which seems absurd imo for a company trying to salvage its reputation and restore faith in the community amidst a relaunch / rebranding. One would think that customer support would be paramount during just such a time.
 
Apparently not.
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{| class="blockquote"
When you recieve a gift, it's Unbound (like an Item you bought in the Shop so you can either bind it to your Account or gift it to someone else), right ? After recieving it, you bound it to your Account, right? And then it disappeared, because you didn't bind it to a certain Character in time? Is this right, or am I misunderstanding something?
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{| class="blockquote"
When you recieve a gift, it's Unbound (like an Item you bought in the Shop so you can either bind it to your Account or gift it to someone else), right ? After recieving it, you bound it to your Account, right? And then it disappeared, because you didn't bind it to a certain Character in time? Is this right, or am I misunderstanding something?
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He hadn't claimed it on a character yet, and it disappeared from the gift/pending side of the account inventory.  From one of the ticket responses, it says the items will revert back to the person you received the gift from in 7 days if you haven't bound it to account yet.  And I'm going to guess that there is no countdown/timer on the items that are waiting to be claimed, so regardless of it being a different story depending on which part of the account inventory it's disappearing from, no one is being alerted to the fact that it will disappear after a week if it's unclaimed.
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Its one thing if he bound it to his account and hadn't locked it to a character yet when it disappeared, and a completely different thing if he didn't even bother binding it to the account.  There are reasons to not claim a bound item on a character yet, especially the single use items, but there is no reason to not bind an item you were gifted to your account.
 
Edit:  Just to be clear, I agree that there needs to be notification about the expiration of gifted items.  But there are a lot of people in these threads that are assuming the item disappeared from the right side (i.e. the bound to account side) of the account inventory, when I believe it actually disappeared from the left side (i.e. the giftable side).
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I think most do know it disappeared from the left side.
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Weer and Faara are the only two there that do actually think the OP lost it from the right.  
 
TexArcana's comment about "use it or lose it' is in reference to it having a timer when it's on the left.  
 
Cantatus's comment can be argued that people are under the impression that the single claim items can only be claimed by the character that redeems it from the gift(left) side, of which I thought too the first time I was claiming stuff that showed up on the left side.  I was being very careful to claim the stuff on my main, which is who I would have been using most of it on anyway, until I made a new character and went in to claim the multi-claim items I had before F2P(Flux and Eldan Hoverboards, Eldan Dyes, Retroblade mount) and noticed I could claim the stuff my Main had put into the right side of the account inventory.
			
				
	Edited November 12, 2015 by beattlebilly	
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			@ beattlebilly - Got a point there some could confuse that "single claim" thing at 1st since it wasn't relay explained b4 hand.	
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Its one thing if he bound it to his account and hadn't locked it to a character yet when it disappeared, and a completely different thing if he didn't even bother binding it to the account.  There are reasons to not claim a bound item on a character yet, especially the single use items, but there is no reason to not bind an item you were gifted to your account.
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Hey All -
 
First, thank you for all the feedback. We completely understand your concerns with us not having clearer messaging, and that's something we should work on. I'll push this up the chain and make sure that, if nothing else, we make sure that our expiration messaging is clearer.
 
Thanks so much,
 
Sunshine	
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{| class="blockquote"
Hey All -
 
First, thank you for all the feedback. We completely understand your concerns with us not having clearer messaging, and that's something we should work on. I'll push this up the chain and make sure that, if nothing else, we make sure that our expiration messaging is clearer.
 
Thanks so much,
 
Sunshine
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{| class="blockquote"
 
Not this poster, who compares it to boomboxes and other things on the right side:
 
 
Or this poster, calling it "use it or lose it" when it just needs to be bound and not claimed by a character:
 
 
Or this poster, who explicitly states the assumption about it disappearing from the right side:
 
 
Or this poster, who tries to segue into single claim item complaints from this issue when it only needed to be bound to the account and not claimed by a character:
 
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Hey All -
 
First, thank you for all the feedback. We completely understand your concerns with us not having clearer messaging, and that's something we should work on. I'll push this up the chain and make sure that, if nothing else, we make sure that our expiration messaging is clearer.
 
Thanks so much,
 
Sunshine
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			This game does so much right that it's extra aggravating when they get some things so completely wrong. 	
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Cut and dry:
 
A: Clear interface timer showing time until an item gets sent back.
B: Remove the bounce back because it's stupid as hell.
 
Until either of those things happen, Carbine should be accommodating people that are getting screwed by system that has 0 in game explanation. Anything less is poor customer service, and shoddy craftsmanship on the part of the UI team (guy?).
			
				
	Edited November 12, 2015 by CunningLinguist	
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This game does so much right that it's extra aggravating when they get some things so completely wrong. 
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{| class="blockquote"
 
 
Or this poster, who explicitly states the assumption about it disappearing from the right side:
 
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I did the same thing, but i trade Platin for Cashshopitems.
 
Every Trade  i do i have like 5-10 Screenshot form our Conversation and the Trade itself, so if something like that would happen i have proof, or atleast can contact the other player to fix this issue.
 
Sure its annoying for you, but in the end it was you fault, learn from it and dont make the same mistake again.	
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{| class="blockquote"
 
Sure its annoying for you, but in the end it was you fault, learn from it and dont make the same mistake again.
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{| class="blockquote"
I did the same thing, but i trade Platin for Cashshopitems.
 
Every Trade  i do i have like 5-10 Screenshot form our Conversation and the Trade itself, so if something like that would happen i have proof, or atleast can contact the other player to fix this issue.
 
Sure its annoying for you, but in the end it was you fault, learn from it and dont make the same mistake again.
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{| class="blockquote"
Hey All -
 
First, thank you for all the feedback. We completely understand your concerns with us not having clearer messaging, and that's something we should work on. I'll push this up the chain and make sure that, if nothing else, we make sure that our expiration messaging is clearer.
 
Thanks so much,
 
Sunshine
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@ Atomicpanda - I hear you there.
@ CunningLinguist - I know right, this is becoming a pattern thats not a good sign.
@ Brain Woodstock - I do the same thing. Sent them in and it didn't mean a thing.
@ Tex Arcana - Thankyou for the defense from those that are still saying the persons fault.
@ Rebel Angel - Thats right, testify Rebel
@ PlasmaJohn - Thankyou for joining us on the no robot reply train.
 
So far no new CRB replies here Twitter or on that reddit post. So lets see what later today brings us.	
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{| class="blockquote"
Hey All -
 
First, thank you for all the feedback. We completely understand your concerns with us not having clearer messaging, and that's something we should work on. I'll push this up the chain and make sure that, if nothing else, we make sure that our expiration messaging is clearer.
 
Thanks so much,
 
Sunshine
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what's the purpose of this to begin with? what difference does it make if i open a gift a week from now or 6 months from now?
it makes no sense to anybody looking from the outside
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This is some crap. The policy is super crap. 
 
However, isn't the support team NC Soft's?	
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Hey everyone,
 
Forgive me, I was going to reply to this topic yesterday but with the servers having issues and the AH/CX being down I didn't have time.
 
There seems to be a lot of confusion that I would like to clear up. First, Customer Support has been the same group since WildStar launched, our decision making process has not changed till we went Free-to-Play two months ago, we have always done our absolute best to side with the player when we can but we have to enforce our policies when its necessary. Second, Customer Support cannot change the game, nor do we interfere with trades between players. We can help find issues and make sure they get resolved from the Developer end and if the game actually is broken we can assist with recouping players. 
 
The transaction involved is not supported. There is no in-game way to exchange currency for items from the Cash shop. Due to feedback from this thread I have requested that a feature be added that does, but if it is included, it will be some time from now. Unsupported trades do not get reimbursed by Game Support.
 
In order to gift a player an item, you have to be friends. The gifting system was never intended to hold items in escrow for in-game transactions. It was originally built for C.R.E.D.D. and a 7 day timer was appropriate for that time. I have also made a request that the timer shows up (which should be in soon) and that the timer be extended or removed.
 
The player in question wants their item, but because the transaction was unsupported, it was denied. The player should be talking to the person who gifted the item to them as they should be on each others friends list.  I understand completely the frustration in this matter, however an unsupported trade, with a player they dont remember is not something we can assist with. Some of you have suggested that we give the player the gifting players name, however we have a strict policy of not giving out any player information to anyone.   
This issue was a perfect storm of issues and we are working hard to change things going forward that would keep this from happening again. We are always striving to have the best Support and game we can and I apologize everything that was caused by this issue. Rest assured that we have collected all your feedback and I am working with the Carbine Development team to make these types of interactions better.	
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All well and good, and I agree that you guys do side with players quite a bit, which I appreciate. But, again, this was bad design that players had no warning about. Essentially "Solve it yourself" isn't a great reply to these players. 
 
I appreciate that you guys are going to try to fix this quickly, but I also don't see the harm in putting in a bit of overtime to help out the few players in this mess. I doubt there's that many that traded for something and then didn't bind it within a week. I also think an in-game announcement would help keep other players from having this issue until you guys can fix it. Can you do mass in-game mail to players? Is that a thing? Because currently this system is exploitable and we're talking about actual money involved. 	
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{| class="blockquote"
Ok so here is how this has unfolded. During the Halloween event i had traded for a Ghastly War Pig.This trade included a Snarfelynx Mount, a Lopp Hoverboard +Flairs, and a full Crimson Marauder's costume set to 
someone who was more then happy to trade for it. Now i am someone who love to match up their costume pets and mounts, as to which i was leveling my warrior in preparation  to be the character that was going to get the mount. So I go to bind it and consume it and find that the mount is gone and like normal i contact support. Apparently as they had stated.......
 
 
 
 
As from there i reply i don't remember the players name and that if possible could they help tell me the persons name or send them a message and was greeted with this reply.
 
 
So essentially, because the mount is now gone and the items i traded are still in position of the person i traded them to. So is Carbine is supporting theft among players by not helping to return either the Ghastly War Pig or the other 3 items that i traded for it and that if you don't claim something within 7 days it can be returned without you knowing.
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It is understandable that the support team can't directly change mechanics of the game nor will the advocate or support the trade in and of itself. However I'd have to side with people saying that because this expiration mechanic was not made clear (and until this thread I was not aware there even was an expiration timer), that the item in question should be given to the player. This actually explains why i suddenly had an item in my inventory I am sure I gifted to a friend, but luckily I have this person still in my contacts. I have freely given people stuff as gifts before just because I felt like it and removed them shortly after gifting and can imagine that like myself I am not going to really remember the name of that person all the time.
 
I guess what I would like to ask of the support team is that is it not possible to actually see that said item(s) in question as delivered into another persons account and was removed soley because of the expiration?
 
This seems not so much a burden of the players to bare as it could happen to anyone, but rather the game mechanics themselves which would place it on Carbine to act since it would be no different then a regular trade between friends who are no longer friends and the actual item was in the inventory.
 
EDIT: I saw your post that you're reaching out to the player on the persons behalf and that's very kind of you.
 
I'd also like to vote for having the timer simply removed completely.
			
				
	Edited November 12, 2015 by Typrop	
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{| class="blockquote"
I have reach out to the player on your behalf to re-gift the item back to you.
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I have no beef with the way Support has handled this. Like others have said though these design issues were not completely unpredictable. I am someone who has pushed for Store item Gifting and Trading for a long time, ever since City of Heroes was selling things via the website before they went F2P. I am inordinately pleased WS has tried to move the ball down the field at least a little ways, but when they looked at Gifting/Trading they should have done it top to bottom in order to prevent this kind of thing.At the BARE MINIMUM, there needs to be an ingame or real world email receipt, so the gifter and giftee can get in touch if need be. Preferably undeletable until the items is claimed.
 
Next would be clear display of the timer, along with an extension to at least 30 days. If it can't be removed due to data clearance issues that's fine. But make it practical.
			
				
	Edited November 12, 2015 by Lemurian	
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{| class="blockquote"
Hey everyone,
 
Forgive me, I was going to reply to this topic yesterday but with the servers having issues and the AH/CX being down I didn't have time.
 
There seems to be a lot of confusion that I would like to clear up. First, Customer Support has been the same group since WildStar launched, our decision making process has not changed till we went Free-to-Play two months ago, we have always done our absolute best to side with the player when we can but we have to enforce our policies when its necessary. Second, Customer Support cannot change the game, nor do we interfere with trades between players. We can help find issues and make sure they get resolved from the Developer end and if the game actually is broken we can assist with recouping players. 
 
The transaction involved is not supported. There is no in-game way to exchange currency for items from the Cash shop. Due to feedback from this thread I have requested that a feature be added that does, but if it is included, it will be some time from now. Unsupported trades do not get reimbursed by Game Support.
 
In order to gift a player an item, you have to be friends. The gifting system was never intended to hold items in escrow for in-game transactions. It was originally built for C.R.E.D.D. and a 7 day timer was appropriate for that time. I have also made a request that the timer shows up (which should be in soon) and that the timer be extended or removed.
 
The player in question wants their item, but because the transaction was unsupported, it was denied. The player should be talking to the person who gifted the item to them as they should be on each others friends list.  I understand completely the frustration in this matter, however an unsupported trade, with a player they dont remember is not something we can assist with. Some of you have suggested that we give the player the gifting players name, however we have a strict policy of not giving out any player information to anyone.  
 
This issue was a perfect storm of issues and we are working hard to change things going forward that would keep this from happening again. We are always striving to have the best Support and game we can and I apologize everything that was caused by this issue. Rest assured that we have collected all your feedback and I am working with the Carbine Development team to make these types of interactions better.
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{| class="blockquote"
I have reach out to the player on your behalf to re-gift the item back to you.
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			MrSmiley, can I ask what may be a stupid question about these being "unsupported trades?"  If someone offers to trade me a store bought item in exchange for platinum, and I give him the platinum and get nothing in return, is that still caveat emptor? Or, are there other rules that would apply in this case to punish the person that squelched on the deal?  I ask, because the game having the mechanics that allows for these trades to occur, but them not being supported by CS sounds like the only people that combination benefits are scammers.
			
				
	Edited November 12, 2015 by Cantatus	
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{| class="blockquote"
MrSmiley, can I ask what may be a stupid question about these being "unsupported trades?"  If someone offers to trade me a store bought item in exchange for platinum, and I give him the platinum and get nothing in return, is that still caveat emptor? Or, are there other rules that would apply in this case to punish the person that squelched on the deal?  I ask, because the game having the mechanics that allows for these trades to occur, but them not being supported by CS sounds like the only people that combination benefits are scammers.
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{| class="blockquote"
I hope you don't mind me chipping in but I feel like I have a point to make.
 
As I've already said somewhere else in the thread, it's the usual policy for most games. I don't think much thought went into it and that would be fine under different circumstances.
While it looks like the only people benefiting are scammers that's not entirely true, it's mostly done to avoid the headache investigating unsupported trades causes for CS staff.
Even if you document your trade terms through ingame chat it's not much for them to go on, support staff doesn't know if you agreed on something else entirely outside of the game and are trying to benefit somehow by disputing the trade.
 
It's why they offer secure channels for players to use, like face to face trading, mailing items with C.O.D. or listing things on the AH.
And it works for most games out there because usually the only reason to use insecure channels is trading for something the game never intended to support, like services rendered in the game (i.e. carrying someone through a raid) or buying your buddy a beer in return the next time you go drinking.
 
Now for the big BUT: Wildstar puts itself in a position where the only way for players to attain cash shop items without spending real money is farming omnibits which didn't help much what with the two time-limited mounts being on sale so shortly after relaunch or using insecure channels to trade for other ingame items or plat.
 
For my counter example I present SWTOR, almost everything out of their cash shop binds on use and is tradeable. They don't have these problems. In fact, I got most of my SWTOR cash shop items out of their AH because screw RNG lockboxes.
 
THIS is the thing that needs to change. Cash shop items need to be BoE and tradeable through the supported channels.
Turn single-claim items into boxes that contain the tradeable item like mystery boxes from the box promotion, provide multi-claim items as a consumable certificate that can be traded and unlocks the item for the account that uses it, I don't know. The way things are now the cash shop is once again a source for customer dissatisfaction and we don't need that, especially not right now.
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@ CRB_MrSmiley - Thankyou, very much.  Thats a start but lets see what happens........ I hope it was an email. If they have been offline for a few days ingamail wont be so helpful till they log in. Or if they even acknowledge it. If not then where do we continue from if i may ask?
@ Typrop - I agree that the tiemr should either be removed or show a countdown.
@ Lemurian - An email recite would be a nice feature to have.
@ Cantatus - That is a good question.
@ enter_name_here -Those would be nice changes, I agree the swtor lock boxes sucked.
			
				
	Edited November 12, 2015 by Thor131	
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@ CRB_MrSmiley - Thankyou, very much.  Thats a start but lets see what happens........ I hope it was an email. If they have been offline for a few days ingamail wont be so helpful till they log in. Or if they even acknowledge it. If not then where do we continue from if i may ask?
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If the player doesn't see the message or refuses to acknowledge it, it looks like you don't continue from there at all? Based on what Smiley said, your trade isn't really "supported". They flat-out cannot reimburse you, and whether you get your item or not is completely dependent on the other player. That's why Smiley sent him a message in the first place, instead of just giving you the item/trading the item back to you.
 
There is a very real chance that you won't see that Mount again, unless the people that Mr. Smiley reported the problem to decide to change the system. Because from what I understand, he (and the rest of Support) aren't allowed or obligated to do much more for you than that, under the current system.
 
I'm not saying it's right, I'm just saying-- I think you're relying entirely on that other player at this point, and support's probably done all they're "allowed" to do.
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 I've had Boomboxes in my Account Inventory since Launch. Still haven't used them all. Gonna take those away from me too?
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Hey everyone, ...
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So good and bad news the good new is I got my war pig back. :D
 
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Hey there,
After talking it over with our Development and Community teams, I have moved the mount to your character and it should be in your account inventory now. Please be aware that this is not something that we would normally do but we recognize that this Perfect Storm of situations was tough and it brought to light some holes in the system which we are now working to resolve. I would advise doing these trades in the future till those systems are fixed as we will not be able to interfere again.
Nick (Mr.Smiley)NCSOFT Support Team
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			Possibly not, i think them placing those on my account erased my cosmic rewards. Because its a 0% from the almost completed T6 it was.
			
				
	Edited November 14, 2015 by Thor131	
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Possibly not, i think them placing those on my account erased my cosmic rewards. Because its a 0% from the almost completed T6 it was.
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			I've posted about this on reddit.  We have the exact same problem, traded person for a mount, didn't get bound, got sent back to player, support says contact the player.  The difference is support is telling me my issue is different for some reason.  So this is fun.	
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Possibly not, i think them placing those on my account erased my cosmic rewards. Because its a 0% from the almost completed T6 it was.
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The same thing happened to my wife.  Traded in game for 3 mounts (2 warpigs and a zPrix) a while back.  Come to find now those items are gone.
 
This is a bad policy and Carbine should feel bad for the effect it is having.
 
Unsupported transaction?  I don't really see that, and it's a bad excuse.  You put in a cash shop and the ability to gift cash shop items between players.  You didn't think that'd be used by players to trade real world currency -> shop items -> in game currency?  Really nobody at Carbine thought of that?
 
This isn't just a case of bad messaging, it's a poorly implemented system.
 
Own up to this, Carbine.	
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[...] 
Unsupported transaction?  I don't really see that, and it's a bad excuse.  You put in a cash shop and the ability to gift cash shop items between players.  You didn't think that'd be used by players to trade real world currency -> shop items -> in game currency?  Really nobody at Carbine thought of that?
 [...]
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So far all I have seen them say is "we won't do anything for players affected by this... we may change the system in the future (though not very soon)".
 
They put in a feature that shouldn't have ever been there, that wasn't documented, and that caused people to lose time or money. And the excuse they've given is bad.  CREDD or not, auto-returning a gifted item after 7 days (with no warning) doesn't make sense in any context.
 
Owning up to it would be admitting that the silent auto-return "feature" was a mistake, period.	
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