79447-mass-bothack-bans-round-1

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== Content ==
			
We left out a key patch note the other day:
 
We’ve added additional logging and hack/bot detection into WildStar 
The first round of mass bannings for hacking/botting will happen tonight.  Thousands of accounts will be banned based on log crawls and cheat detection.    We’ve already banned numerous accounts over the last weeks based on player reports and GM investigations.
 
Thousands of other accounts are on a watch list – we’re actually pretty sure they’ve been hacking/botting.  In the interest in limiting banning potential innocents, we will be looking at past logs and monitoring future behavior to see if it’s repeated and ban accordingly.
 
Now, what will happen over the next few days:
Some folks will post over the next few days saying they were inappropriately banned.  They’ll fall into three categories:Many were actually hacking, and will stay banned.
Some won't know they were hacking but their accounts were compromised and have been used for gold farming. We will resolve these issues on a case by case basis.  PLEASE consider enabling two-factor authentication, this is way more common than you’d think.   https://forums.wildstar-online.com/forums/index.php?/topic/77290-account-compromise-and-re-securing-your-account/.
It's possible some weren’t hacking and were caught in the sweep by accident.  We’ll work to resolve those cases if they happen. Based on the reports, this shouldn’t be a category – but errors can happen, and in the interest of transparency, if it happens we’ll investigate and use that to refine our searches further.
We’ll also be further scrubbing the logs to get the next batch of folks.   And the next.
We’re also in the process of adding further click-and-report functionality to make it easier to report folks, and we’re working to automate as much of this as possible. There is no exact ETA on this, but it’s in the hopper.
 
After we ban the first batch, more will come back and their scripts and such will improve. Our logging will improve, and report tools will improve, and we’ll keep fighting this fight. 
 
(An aside, from a place of honesty here - I sincerely don’t understand the player that tries to level up by AFK botting - they make instanced Battlegrounds less fun, and we’re going to ban healthy percentages of them. This wastes money and time (both ours and theirs). And pisses you, the honest player, off.  Lose-lose-lose.  That being said, I don’t gotta understand the reasons behind such actions – they’re still going to get banned, we’re going to focus heavily on those going forwards.)
 
(Gold farmers I hate too, but at least I can understand the reasons behind their actions. They’re trying to make money by spamming, ripping off accounts, and gold, and wasting our support/dev time, which is unethical and borderline evil but at least rational.  I really suggest not buying gold from them if you actually care about such things).
 
In any case, we devs have been playing a lot of WildStar too, and have been annoyed as well by farmbots starting to appear at mining nodes, and by folks mucking up battleground games by AFKbotting. Both suck, and while there will be many stages to the war against these kinds of folks, it’s a battle that has to be fought even if it’s a distraction from what we’d rather be doing - adding content, fixing bugs, and making the game better.  We'll keep doing that as well despite the distraction.
 
Anyhoo, this is the first wave of what I’m sure will be an ongoing battle.  I don’t guarantee perfection, but I do guarantee we’ll do our part in the fight.   As for what you can do: if you keep reporting we’ll keep banning.
 
Thanks -
 
-jg	
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We are always watching  :ph34r: .
 
 
 
 
EDIT: While we don't necessarily want to give out all of our secrets (as the bad guys are reading this as much as you good guys/gals are), we are totally comfortable saying that no one got banned for running AddOns. 
			
				
	Edited June 19, 2014 by Cougar
	
		AddOns are awesome	
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			\o/	
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\o/
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			Wouldn't expect anything less from you guys, keep it up!	
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			Kill them with fire!	
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			HELL YEA!	
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...JarNod?
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			My friends account fell into this mass ban. We live in the same place, I know that he wasn't botting or hacking. The odd thing though is that we didn't even get a message about it. We both submitted tickets, but really if this will take a while I would rather cancel my suub and seek a refund than lose days worth of playing time that I'm paying for.Ticket number #458705	
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			This explains why I haven't got any spam in the last couple days. 	
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			Yay for Carbine!	
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			thx for the ETA on this issue JG ! keep it up with the good work guyz @ Carbine with the security team !I'm really sad that many players that will fall in the second and maybe third category will be impatient and won't understand the matter of how much time consuming and hard the wars against hacking is. PLEASE !! if you trully love this game and there's a mistake, be patient and follow up with your ticket !!	
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			this is very comforting and welcome in terms of the farmbots.... thank you	
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thx for the ETA on this issue JG ! keep it up with the good work guyz @ Carbine with the security team !
 
I'm really sad that many players that will fall in the second and maybe third category will be impatient and won't understand the matter of how much time and hard the wars against hacking is. PLEASE !! if you trully love this game and there's a mistake, be patient and follow up with your ticket !!
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			As soon as I got into a match a minute ago I knew a ban hammer came. No way would there be an entire match of players.	
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			I will pray for the innocents banned, and pray I am not one. Because we all know it's going to happen. My question is will it take 7+ days to get your account back if you are falsely banned?	
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			makes me wish I could like dev posts.	
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			The Bots/Goldsellers/Hacktoolusers on Ikthia are still unbanned. Thanks for nothing...	
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			Your wording is interesting especially knowing that you ban them for 2 weeks and then unban them. Seems like botter cash tastes the same as normal player cash. 	
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I will pray for the innocents banned, and pray I am not one. Because we all know it's going to happen. My question is will it take 7+ days to get your account back if you are falsely banned?
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Your wording is interesting especially knowing that you ban them for 2 weeks and then unban them. Seems like botter cash tastes the same as normal player cash. 
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where does it say its only for 2 weeks?
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My significant other was also just banned for illegal use of third party programming. 	Request #459393 Looking to get this resolved ASAP List of Addons are 
AMP Finder
AuraMastery
Ayth_quest 
BetterWho
BijiPlates
CommodityStats 
CurrencyCount 
CustomFoV
EzSocial Bar
Galaxy Meter 
Group Radar 
Hephaestus 
IconLoot 
InstantQuestAceept 
JunkIt 
Movable Frames 
NoOfflineRoster 
Potatoui 
ProcsHUD 
ProtoMail 
Raretracker
Scrappy 
TapThat
TheZone 
Zen Radar	
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			Good to hear. Last night I had two matches back to back with 5+ bots in the over 30 bracket. I complained in Illium zone and folks told me not to play at night. I played during the day today and it was better, but then I heard someone ranting about being on a 6 bot team.	
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Carbine's policy on botting is a 2 week ban and then unbanned. 
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where does it say its only for 2 weeks?
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Carbine's policy on botting is a 2 week ban and then unbanned. 
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Nope, these are bans, not suspensions.  
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Nope, these are bans, not suspensions.  
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			Forum complaint.  Why can't I 'like' CRB Posts? :P	
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Aneu. Owned by gw2 devs, now owned by wildstar devs.
 
Lol man.	
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Nope, these are bans, not suspensions.  
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			Wewt.	
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And you know this how? I know you've gotten suspended from the forums/game for being a *cupcake* before but this isn't the same.
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			This makes me a bit concerned since I do use Steam Overlay.	
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			ahaha xD	
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My brother was banned for illegal 3rd party program. He does not bot. His guy is only 30 due to work/family. This is very disappointing. He helped in many betas and bought the deluxe addition and now his account is closed. Every mmo from EQ on wards and now Wildstar bans him out of the blue.
 
He has contacted support and got an automated response telling him to leave a message. I suspect they are going to be incredibly busy. Not sure what to think about this, this is the 1st time I've genuinely been pissed off at Carbine.	
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That is very good to hear if they are permanent bans. Has the policy changed recently? 
 
 
 
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He was hacking/boting using some shit.
 
Stop crying and assume.	
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He was hacking/boting using some shit.
 
Stop crying and assume.
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			This makes me nervous.  Not because I bot, gold sell, etc.  I don't even have addons.  But, I worry for these folks who say they are not cheating.  I hope it all gets fixed up fast.  Anyone could be falsely accused.	
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			Omg those lies ahha	
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actually permanent ban with innocents involved is not that great. So now if we can't prove that my boyfriend wasn't botting (if we get someone to even look into the ticket), all I can do is get a refund for my game and move on after losing 35 pounds?
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Omg those lies ahha
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yeah, I'm able to see his screen every time he is online. We're in the same room and we only play together. His Wildstar files are a copy of mine and in order for him not to download add ons unnecessarily I just shared mine with him. Even though we did the exact same things, I'm unbanned, he is banned. And I'm not going to stop complaining, I don't have infinite funds to choose games, so if he is perma banned I would rather buy a different multiplayer game that we both can enjoy.
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*cupcake*
 
 
 
ya	
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			My husband's account was banned.  We both have authenticators and neither of us have used any bots or hacks or even anything that's not an addon available through Curse (which filters questionable addons afaik).  His ticket # is 459450.  	
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I believe you but i would stop responding to the accusations.
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			Doing something that will ban innocents en masse is so *cupcake*ing stupid. Where were the warnings of possible things that would ban innocents? Are you guys *cupcake*ing serious with this right now? Are you patting yourself on the backs for a shitty job done? I didn't even get banned but the shear stupidity of doing something that would just willy nilly permaban people is deserving of nothing more than you guys giving out extra free months. I am so apalled right now that such little research into possible false positive addons or other such tweaks went in before you decide to hit the big red button. Do you guys not remember the mass bannings GW2 for stupid reasons? You are *cupcake*ing with subscribers here not F2P peasants. Whoever OK'd this should be severely disciplined because there was a severe judgement lapse in doing this. Shame on you Carbine. Honestly this deserves nothing less than to blow up in your face and have you make ammends to innocent players who have to be without the game THAT HAS BEEN PAID FOR FOR THIS FIRST MONTH BY THE WAY. I can't even believe this is a thing. 	
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don't troll people in a bad situation. We don't need this kind of treatment.
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I think its just weird that the mod can emphisize with a hacker more then an AFK'er, but i agree. I mean the AFK'er is paying $15 a month to sit and do nothing. The 'gold farmer' how ever they got their account, is intent on working, not having fun.
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Ok ITT mad botters, script users, macros users.
 
You can close. 
 
Cant wait for tomorrow to see that all those SS 1K8 vanished xD	
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yeah, I'm able to see his screen every time he is online. We're in the same room and we only play together. His Wildstar files are a copy of mine and in order for him not to download add ons unnecessarily I just shared mine with him. Even though we did the exact same things, I'm unbanned, he is banned. And I'm not going to stop complaining, I don't have infinite funds to choose games, so if he is perma banned I would rather buy a different multiplayer game that we both can enjoy.
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I have to say that you guys are jumping a little too fast. I agree that hacking is wrong. I agree that botting is wrong. HOWEVER, you should post something to the effect that you will be banning people using add-ons that automate the mini-games or otherwise alter gameplay. I haven't used any of these things like "Simple Simon" or "Tap That" but I know folks that have put hours and hours into their level 50 characters that are now banned. Some even took off of work for the first few days of the game in order to play.
 
If you do not reverse the bans and start over with them in a day or 2 then you will be killing this game. All you have to do is go on Reddit and Wildstar Forums and post a warning before banning folks. Not hours or minuted before but a day or 2. Give proper notice the the loyal players that plopped down $50-80 to play your subscription game. Many of them preordered and bought special editions. Here is an example of proper warning:
 
 
To all WildStar Gamers: Thank you for your continued patronage to our great game. We want to make everyone aware of a change that is coming starting this weekend. We have heard your calls about botters and hackers and want to make a move to fix the issue. There are some Add-Ons and other third-party programs that we see as unacceptable. Anything that is used to automate or alter the actual gameplay we have designed will no longer be permitted. It is true that we have made Add-Ons possible, but we don't want the mechanics of our game changed. So, starting Friday, a ban will be placed on anyone using Add-ons like Simple Simon or Tap That, or any other automation add-on, will be banned from our game. So please take this as an ample warning. Lose the automation add-ons and lets get back to some Wildstar. If you are not sure, do not install the add-on. Maybe post on it, and if we get time we may comment as to whether the mentioned add-on will be acceptable. Until then, leave it off. Thank you again for playing Wildstar.
 
 
How hard is that? I just did it and I'm no developer or webmaster. Come on, guys. Don't kill the game. You are losing Guild Masters and hardcore gamers over this. I know that if about 3-5 select folks in my guild are toasted, I will leave too. Do the right thing. I love this game.	
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Doing something that will ban innocents en masse is so *cupcake* stupid. Where were the warnings of possible things that would ban innocents? Are you guys *cupcake* serious with this right now? Are you patting yourself on the backs for a shitty job done? I didn't even get banned but the shear stupidity of doing something that would just willy nilly permaban people is deserving of nothing more than you guys giving out extra free months. I am so apalled right now that such little research into possible false positive addons or other such tweaks went in before you decide to hit the big red button. Do you guys not remember the mass bannings GW2 for stupid reasons? You are *cupcake* with subscribers here not F2P peasants. Whoever OK'd this should be severely disciplined because there was a severe judgement lapse in doing this. Shame on you Carbine. Honestly this deserves nothing less than to blow up in your face and have you make ammends to innocent players who have to be without the game THAT HAS BEEN PAID FOR FOR THIS FIRST MONTH BY THE WAY. I can't even believe this is a thing. 
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Doing something that will ban innocents en masse is so *cupcake* stupid. Where were the warnings of possible things that would ban innocents? Are you guys *cupcake* serious with this right now? Are you patting yourself on the backs for a shitty job done? I didn't even get banned but the shear stupidity of doing something that would just willy nilly permaban people is deserving of nothing more than you guys giving out extra free months. I am so apalled right now that such little research into possible false positive addons or other such tweaks went in before you decide to hit the big red button. Do you guys not remember the mass bannings GW2 for stupid reasons? You are *cupcake* with subscribers here not F2P peasants. Whoever OK'd this should be severely disciplined because there was a severe judgement lapse in doing this. Shame on you Carbine. Honestly this deserves nothing less than to blow up in your face and have you make ammends to innocent players who have to be without the game THAT HAS BEEN PAID FOR FOR THIS FIRST MONTH BY THE WAY. I can't even believe this is a thing. 
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			Just looking at these posts, I am seeing a very clear trend among the folks posting about unwarranted bans... everyone is posting about a significant other or sibling playing from the same place. I said it over in mirta's original thread, now it seems it may be more likely something tagging people with the same IP address and it may just be random luck which one gets hit with the ban.	
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This is probably small solace to you Mirata but my husband got improperly banned due to an account hack.  It took approx 7 days to get his account reinstated and his lost time got added to his account.  He was frustrated throughout the process as he was banned first and email notification about why came two days later. But at the same time he understood they were under heavy load. He still complained a lot to me though :P
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			Addons like SImple Simon should be bannable. Play it as it's meant to be.	
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I have to say that you guys are jumping a little too fast. I agree that hacking is wrong. I agree that botting is wrong. HOWEVER, you should post something to the effect that you will be banning people using add-ons that automate the mini-games or otherwise alter gameplay. I haven't used any of these things like "Simple Simon" or "Tap That" but I know folks that have put hours and hours into their level 50 characters that are now banned. Some even took off of work for the first few days of the game in order to play.
 
If you do not reverse the bans and start over with them in a day or 2 then you will be killing this game. All you have to do is go on Reddit and Wildstar Forums and post a warning before banning folks. Not hours or minuted before but a day or 2. Give proper notice the the loyal players that plopped down $50-80 to play your subscription game. Many of them preordered and bought special editions. Here is an example of proper warning:
 
 
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			he doesnt. also addons can't get you banned since they can do only action that carbine permit them to do.	
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Just looking at these posts, I am seeing a very clear trend among the folks posting about unwarranted bans... everyone is posting about a significant other or sibling playing from the same place. I said it over in mirta's original thread, now it seems it may be more likely something tagging people with the same IP address and it may just be random luck which one gets hit with the ban.
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Just looking at these posts, I am seeing a very clear trend among the folks posting about unwarranted bans... everyone is posting about a significant other or sibling playing from the same place. I said it over in mirta's original thread, now it seems it may be more likely something tagging people with the same IP address and it may just be random luck which one gets hit with the ban.
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			For what it's worth, my brother and I live in different states.	
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			We do not. They are being very vague. That is also no help. Tell the people EXACTLY what got them banned. How can one cease to do something that they don't know is wrong? It's just being handled improperly all around. But maybe they will make it right. But why even allow Add-ons if you're going to do something like this? 	
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(Gold farmers I hate too, but at least I can understand the reasons behind their actions. They’re trying to make money by spamming, ripping off accounts, and gold, and wasting our support/dev time, which is unethical and borderline evil but at least rational.  I really suggest not buying gold from them if you actually care about such things).
 
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My spamming is angering people, but I could have an explanation for this. It could be because banned people can't post here, so only those that have significant others or siblings can have their opinions expressed trough their close family members.
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My spamming is angering people, but I could have an explanation for this. It could be because banned people can't post here, so only those that have significant others or siblings can have their opinions expressed trough their close family members.
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sorry, it's just that I'm frustrated, it's 3AM here and I just don't know what to do. All I want to know is that it's going to be alright and we will spend our evenings together playing again. Knowing that there's a chance that I lost 70 pounds in total, while I could have bought a different game for us to spend time on is just really upsetting. 
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We do not. They are being very vague. That is also no help. Tell the people EXACTLY what got them banned. How can one cease to do something that they don't know is wrong? It's just being handled improperly all around. But maybe they will make it right. But why even allow Add-ons if you're going to do something like this? 
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Addons like SImple Simon should be bannable. Play it as it's meant to be.
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Because addons can't get you banned. That's why.
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Fine, just ruin my brilliant idea. :P  No, good points and good to know then. Shelve that then, I'll crawl back in my cave now.
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			I was trying to use the report spam button since they fixed it but it turns out that it was so effective that I haven't received a single spam mail since the patch.	
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No, it should be disabled, the wildstar api supports Simple Simon, and the creator created it using the functions the api supplyed. It is unreasonable to ban people using a function/feature offered by wildstar.
 
If they are banning people because of an api call then thats gross.
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I have to say that you guys are jumping a little too fast. I agree that hacking is wrong. I agree that botting is wrong. HOWEVER, you should post something to the effect that you will be banning people using add-ons that automate the mini-games or otherwise alter gameplay. I haven't used any of these things like "Simple Simon" or "Tap That" but I know folks that have put hours and hours into their level 50 characters that are now banned. Some even took off of work for the first few days of the game in order to play.
 
If you do not reverse the bans and start over with them in a day or 2 then you will be killing this game. All you have to do is go on Reddit and Wildstar Forums and post a warning before banning folks. Not hours or minuted before but a day or 2. Give proper notice the the loyal players that plopped down $50-80 to play your subscription game. Many of them preordered and bought special editions. Here is an example of proper warning:
 
 
To all WildStar Gamers: Thank you for your continued patronage to our great game. We want to make everyone aware of a change that is coming starting this weekend. We have heard your calls about botters and hackers and want to make a move to fix the issue. There are some Add-Ons and other third-party programs that we see as unacceptable. Anything that is used to automate or alter the actual gameplay we have designed will no longer be permitted. It is true that we have made Add-Ons possible, but we don't want the mechanics of our game changed. So, starting Friday, a ban will be placed on anyone using Add-ons like Simple Simon or Tap That, or any other automation add-on, will be banned from our game. So please take this as an ample warning. Lose the automation add-ons and lets get back to some Wildstar. If you are not sure, do not install the add-on. Maybe post on it, and if we get time we may comment as to whether the mentioned add-on will be acceptable. Until then, leave it off. Thank you again for playing Wildstar.
 
 
How hard is that? I just did it and I'm no developer or webmaster. Come on, guys. Don't kill the game. You are losing Guild Masters and hardcore gamers over this. I know that if about 3-5 select folks in my guild are toasted, I will leave too. Do the right thing. I love this game.
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he doesnt. also addons can't get you banned since they can do only action that carbine permit them to do.
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in the greater scheme of things in anything like this innocent people will be improperly flagged. the fact that they are tackling this is beneficial for all honest players in the long run. I sincerely doubt that there is anything "willy nilly" about it.
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			Faith renewed. I'll be eagerly watching for progress! Thank you, Carbine!	
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I have used either TapThat or simon since launch.  These addons did not get anyone banned.  
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Faith renewed. I'll be eagerly watching for progress! Thank you, Carbine!
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Thousands of other accounts are on a watch list – we’re actually pretty sure they’ve been hacking/botting.  In the interest in limiting banning potential innocents, we will be looking at past logs and monitoring future behavior to see if it’s repeated and ban accordingly.
 
-jg
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I think asking people who have been incorrectly banned not to complain is a bit rough....
 
I think if I was banned without it being justified I'd probably go a lot further than just complaining on forums...I use steam overlay, overwolf, amd rptr and custom FOV. I appear to not be banned. Thus I assume that these items do not trigger what ever they're searching for.
 
That being said, a quick google search reveals some very basic programs that either exploit/exploided the game. With such simplicity to exploit, one can only wonder if malicious software could cause a false positive....Not just people looking to hack accounts, but people looking to *cupcake* off subscibers for some reason. I recal H.O.N having issues with DDOS.Are bans just based on unauthorised transmissions/requests from an IP address? Wouldn't be hard to make a simple malware program that bans people.... I know basic account security seems to be IP related, which of course, shows the depth of security understanding from devs, given the amount of people who have static IPs (not many), at least in my country. Offer to save a non-static IP as safe? Gee gee.
 
 
Sure, there is also the possibility that botters/hackers are just pissy they lost their accounts too.
But as I said, put in the position, I'd be at the very least bitching on forums.	
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Boyfriend was just banned. Ticket # 458895 also illegal 3rd party program. The thing is, he doesn't even use any addons at all. Plus, his account is 2-step authenticated. Nothing was missing from any of his characters, and there were no extra characters made.
 
Is it possible that they are banning accounts that received the 1 copper from spam in-game mail? 
 
Also, can an authenticated account even be compromised?
 
Thanks -.-	
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If they haven't done due diligence and release a warning that some addons can trigger it. Thats willy nilly. Period. Work was not done and it should have been. There is NO excuse. 
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			I've adopted the belief that if someone isn't speaking on their own account (and rather a friend's) then I won't believe them.	
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			May the ban hammer swiftly and justly descend upon their heads	
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I've adopted the belief that if someone isn't speaking on their own account (and rather a friend's) then I won't believe them.
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unless you know their workflow it is hard to determine that work was NOT done. also they are only saying 3rd party software, they have not specified addons. harvest bots ARE using some 3rd party software. it is entirely possible that some other software on the target computers is performing some activity which is flagging it and is not an addon.
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I've adopted the belief that if someone isn't speaking on their own account (and rather a friend's) then I won't believe them.
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I've adopted the belief that if someone isn't speaking on their own account (and rather a friend's) then I won't believe them.
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I say it to my employees from time to time : "We so often hear when we do something wrong, but not so much when we do something right. Good job guys". 
 
Well, I was pretty vocal in our "Carbine : Stop harvest bots" thread and made a point to question the devs in terms of actions. So here is that time :
 
THANK YOU
 
I sincerely appreciate your efforts and your response. Go get em guys!! Ban them with a fiery bannination hammer!!
 
I even went so far in that thread to make an aggressively annoyed haiku about the frustration of these *cupcake* bots...So, again, here is that time!
 
 
Thundering silence
The bots cries fall on deaf ears
Carbine kicks their ass!!	
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I'm sorry you're so dense. The work WAS NOT DONE because no warning was given hence no research done-transparency in a situation like this is mandatory.  Honestly.
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Banned accounts are banned?
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I've adopted the belief that if someone isn't speaking on their own account (and rather a friend's) then I won't believe them.
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well, I had not lowered myself to insulting you but that certainly validates your position. instead of going after what I am saying you attack me instead. sounds like you are worried....honestly.
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with my significant other being the banned one, that's what I fear. And so close to the re-sub date, if it's not restored before the re-sub date, why would I sub for a game that I can't play?
 
We just got an email "illegal third party program". Which of the add ons would that be:
Achievement tooltips,
Amp Class Icons,
Custom FoV,
PathAbilityPicker,
MailHelper,
NoOfflineRoster,
BetterPartyFrames. 
 
Because I'm using the exact same add ons as he is.
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{| class="blockquote"
Yet people are still able to comment in some form or another. (Some going so far as to use guest keys.)
 
 
The problem is that people who do knowingly cheat or exploit hide within people who appear to be innocent in the first place. With everyone arguing so loudly for "someone else" it's hard fo rme to believe it becuase the arguments are the same ones used by people who do cheat.
 
Does it suck? Sure. If I get hit by this stuff, I'll likely have to argue it somewhere to try and get it sorted out, but I won't get to the point where I have a "friend" try and argue my specific case.
----
			
{| class="blockquote"
I have nothing to be worried about. My guildies getting banned for BS-people I've gamed with for years who I know to be all legit gets me salty. Bad business moves gets me salty. Sloppy work gets me salty. Thats all. Oh and stupid shit you said offended the logic processing portions of my brain. That too.
----
			
{| class="blockquote"
In any case, we devs have been playing a lot of WildStar too, and have been annoyed as well by farmbots starting to appear at mining nodes, and by folks mucking up battleground games by AFKbotting. Both suck, and while there will be many stages to the war against these kinds of folks, it’s a battle that has to be fought even if it’s a distraction from what we’d rather be doing - adding content, fixing bugs, and making the game better.  We'll keep doing that as well despite the distraction.
 
----
			
{| class="blockquote"
Yet people are still able to comment in some form or another. (Some going so far as to use guest keys.)
----
			
{| class="blockquote"
Yet people are still able to comment in some form or another. (Some going so far as to use guest keys.)
 
 
The problem is that people who do knowingly cheat or exploit hide within people who appear to be innocent in the first place. With everyone arguing so loudly for "someone else" it's hard fo rme to believe it becuase the arguments are the same ones used by people who do cheat.
 
Does it suck? Sure. If I get hit by this stuff, I'll likely have to argue it somewhere to try and get it sorted out, but I won't get to the point where I have a "friend" try and argue my specific case.
----
			
{| class="blockquote"
My brother was banned for illegal 3rd party program. He does not bot. His guy is only 30 due to work/family. This is very disappointing. He helped in many betas and bought the deluxe addition and now his account is closed. Every mmo from EQ on wards and now Wildstar bans him out of the blue.
 
He has contacted support and got an automated response telling him to leave a message. I suspect they are going to be incredibly busy. Not sure what to think about this, this is the 1st time I've genuinely been pissed off at Carbine.
----
			Somehow it quoted the wrong thing. That was pointed at Kestreil. He seems bent on telling people whether they can comment on this or not.	
----
			
{| class="blockquote"
Well, I am not trying to convince YOU of anything. I don't have to. I am, however, trying to convince Carbine to fix their error. I agree totally that they exploiters and bots need banning. But you CANNOT blast thousands of innocent parties along with them. I own a business. I know that you can't make money by pissing off most of the folks that buy from you. It is time that Carbine realize that. So unless you work for Carbine, you can just read along and avoid posting information that is not on the topic. Commenting that people posting shouldn't be posting is irrelevant. Make a thread titled "Speak for yourselves" and fill it with ideas about how people shouldn't talk when something doesn't apply to them. A thread filled with people discussing the heinous (that means bad) banning of innocent people is where you are now. Just in case you forgot in your off-topic ramblings.
----
			
{| class="blockquote"
 I agree totally that they exploiters and bots need banning.
----
			
{| class="blockquote"
Well, I am not trying to convince YOU of anything. I don't have to. I am, however, trying to convince Carbine to fix their error. I agree totally that they exploiters and bots need banning. But you CANNOT blast thousands of innocent parties along with them. I own a business. I know that you can't make money by pissing off most of the folks that buy from you. It is time that Carbine realize that. So unless you work for Carbine, you can just read along and avoid posting information that is not on the topic. Commenting that people posting shouldn't be posting is irrelevant. Make a thread titled "Speak for yourselves" and fill it with ideas about how people shouldn't talk when something doesn't apply to them. A thread filled with people discussing the heinous (that means bad) banning of innocent people is where you are now. Just in case you forgot in your off-topic ramblings.
----
			
I Like how you say you have "additional" even though today, i was trying to farm plants and ores in southern grimvault, and found 2 ores plus maybe 12 - 15 plants going through the south > west > north > east then back to south... and along that way i found 8 teleporters, always between lvl 1 to 10, and 3 of them having the guild name <World of Warcraft>. i highly suggest that if you took a staff member and put him in monitoring southern grimvault for probably 15mins you would find how many teleporter and speed hacks in that zone alone... if i can find 3 teleporters mining one ore, im sure you could check on one ore that has no mobs around it and find a couple teleporters that will try to mine it.. ive reported several, and i feel like just more replace those that are "banned"... i highly doubt that only a few ores spawn in southern grimvault! Please help us we need you to solve this as fast as you all can, cuz i can see that its taking a high toll on the economy..
 
Thanks for looking into it!	
----
			
{| class="blockquote"
The correct process is to fix exploits to a point that you lower the risk of people being false positived, then you start banning, and in small numbers. Ease into it.
----
			
No need to fight everyone. I understand people's skepticism but it appears they are making some mistakes with the bans. It's fine if you don't believe that, but there are people in here who know it's true. Is it possible my brother suddenly decided to start cheating out of the blue after the better part of 2 decades playing mmos? I guess. I don't consider it very likely. His character is also a broke level 32.
 
Customer Service will sort it out and I do appreciate the effort to eliminate cheating. Just remember that it is frustrating to the people involved.
 
 
{| class="blockquote"
Every MMO bans him? I've played every MMO under the sun for the last 20+yrs and I've never caught a ban... doubtful its "out of the blue"
----
			
{| class="blockquote"
You don't think Carbine knows they can't really get away with banning random people? They "own" business as well. Put simply, I don't believe them and the avenue for support isn't these forums here.
----
			
{| class="blockquote"
Um. You'll be playing alone soon. Thanking them for that? Hard to group when this place turns into a ghost-town. But you'll win every arena. So you got that going for you, which is nice.
----
			
{| class="blockquote"
 I haven't used any of these things like "Simple Simon" or "Tap That" but I know folks that have put hours and hours into their level 50 characters that are now banned. Some even took off of work for the first few days of the game in order to play.
 
 
----
			
{| class="blockquote"
Logic... has failed you. When I initially visited curse to grab some add-ons, I viewed these automaton add-ons like "Simple Simon" and "Tap That" out of curiosity. It doesn't take a brain surgeon to IMMEDIATELY REALIZE ITS CHEATING... what fool downloads that crap? If you happen to be one of them, then clearly you don't get it. Does a crazy person realize they're crazy? Who knows right? lol. While its not detrimental to gameplay imo if somebody does use those, its pretty clear that its wrong. Ban the lot of them. 
----
			
{| class="blockquote"
My comment wasn't really meant to be at you. I want the game to move on without the botters and farmers. But they need to restore and reverse all of these bans, better explain what the detector looks for, and then put it back it in a day so that there is ample time for the player-base to adjust and make changes. And then the botters/farmers will get the ban hammer and the normal players will not.
----
			
{| class="blockquote"
do you know each of the thousands of people and can personally vouch for their innocence? you have access to each of their computers and can firmly and with conviction say they are innocent? I am not saying people should not be posting, but you seem to be speaking for a large number of people that I am pretty sure you do not know.
 
also, nowhere did I say that peopel should not be saying anything. nowhere. I know other people did, but I have zero issue with people trying to clear the ban.
 
at no stage did I stoop to insulting people either, a gap you filled admirably =D well done
----
			
{| class="blockquote"
The problem with cheaters is that their influence is muliplacative. A group of five sees a cheater, each person claims "I saw a cheater" which in turn makes it sound worse than it really is.
----
			
{| class="blockquote"
 
No need to fight everyone. I understand people's skepticism but it appears they are making some mistakes with the bans. It's fine if you don't believe that, but there are people in here who know it's true. Is it possible my brother suddenly decided to start cheating out of the blue after the better part of 2 decades playing mmos? I guess. I don't consider it very likely. His character is also a broke level 32.
 
Customer Service will sort it out and I do appreciate the effort to eliminate cheating. Just remember that it is frustrating to the people involved.
 
 
 
He's played every mmo, this is the 1st ban. Sorry if I worded it badly.
 
----
			
{| class="blockquote"
I have it, and I wasn't banned. The lead UI developer has specifically said that you won't be banned for using any addons, ever. If the API isn't restrictive enough, that's their fault.
----
			
{| class="blockquote"
I know for fact that the people that I know on a personal basis were not cheating.
----
			
{| class="blockquote"
I'm not sure what relevence this has to me stating the logical process that should be undertaken? Literally my 3rd response to you saying, pointless statement is pointless.
----
			
{| class="blockquote"
Logic... has failed you. When I initially visited curse to grab some add-ons, I viewed these automaton add-ons like "Simple Simon" and "Tap That" out of curiosity. It doesn't take a brain surgeon to IMMEDIATELY REALIZE ITS CHEATING... what fool downloads that crap? If you happen to be one of them, then clearly you don't get it. Does a crazy person realize they're crazy? Who knows right? lol. While its not detrimental to gameplay imo if somebody does use those, its pretty clear that its wrong. Ban the lot of them. 
----
			is there any other authenication type besides the 2 - step thingy i dont have a cell phone ( I know crazy right ?)  but seriously i dont. I use the key ring authenticator's for WoW, Swtor and Gw2 has the email authentication thing but the only thing ive seen for Wildstar is the phone app. :(	
----
			
{| class="blockquote"
Explaining in detail what the detector is looking for gives cheaters an opportunity to work around it. Sorry, the lack of disclosure as to what specific thing tripped security is common practice for any digital service like this.
----
			
{| class="blockquote"
How do you know?
----
			
{| class="blockquote"
is there any other authenication type besides the 2 - step thingy i dont have a cell phone ( I know crazy right ?)  but seriously i dont. I use the key ring authenticator's for WoW, Swtor and Gw2 has the email authentication thing but the only thing ive seen for Wildstar is the phone app. :(
----
			
{| class="blockquote"
I actually agree with you this time Freyar, there is no need to point out where exploits may exist or may be abe to exist.
----
			
{| class="blockquote"
The correct process is to fix exploits to a point that you lower the risk of people being false positived, then you start banning, and in small numbers. Ease into it.
----
			
{| class="blockquote"
I actually agree with you this time Freyar, there is no need to point out where exploits may exist or may be abe to exist.
----
			
{| class="blockquote"
 
No need to fight everyone. I understand people's skepticism but it appears they are making some mistakes with the bans. It's fine if you don't believe that, but there are people in here who know it's true. Is it possible my brother suddenly decided to start cheating out of the blue after the better part of 2 decades playing mmos? I guess. I don't consider it very likely. His character is also a broke level 32.
 
Customer Service will sort it out and I do appreciate the effort to eliminate cheating. Just remember that it is frustrating to the people involved.
 
 
 
He's played every mmo, this is the 1st ban. Sorry if I worded it badly.
 
----
			
{| class="blockquote"
Because I could go to their computers and lay eyes on them. Because I have played with them for years. There is a thing called real-life where you can actually know and trust people.
----
			
{| class="blockquote"
In this case "a third party application was detected" is sufficient enough, despite how desperate someone may be (even me if I were in that situation) to get more concrete answers.
----
			
{| class="blockquote"
I partially agree with you. It is why I didn't get any add-ons. I have curse. I know how to use add-ons. Maybe they should have disabled the use of add-ons initially. Maybe they should have said SOMETHING about the type of add-ons they were not going to allow prior to the full bans. Don't just kick in the door and start blasting people with the ban-hammer.
----
			
{| class="blockquote"
That's nice, but unless you're monitoring them 24/7 you can't possibly know for sure.
----
			
{| class="blockquote"
Well saying so AFTER you've already banned folks is the problem. Tell folks the automated ban program is in there before you start it. And the post was pretty perfect that I used as an example. I think it's on page 1. Add what you said to it and it is more perfect. But do so and then wait a period of time for it to be known before you start squashing folks.
----
			
{| class="blockquote"
I certainly understand mistakes and I hope yoru brother is cleared soon and can come back, much the same as Mirta000 gets her partner back online as well, as soon as possible. in the first round of anything that many people on the forums have been pushing for, especially in terms of botting , cheating and teleporting harvesters are bound to return false positives. and I agree with someone else that you do NOT want to give the botters warning. I have seen this happen before, even in the vaunted WoW purges, and typically, the innocent return and the botters get punished. while I cannot say if their methods are good, the company motives ARE to retain customers. I am not an employee and I suspect teh resident insulter is either, so neither can speak to their methods. bottom line is yes, they went to war with the bots, and some will get flagged wrongly, but I am sure that the wrongly banned will be back.
----
			
{| class="blockquote"
The lead UI developer has already said which addons were allowed, and the answer was: Any that our API allows you to make. If players make addons we don't agree with, it's on us to change the API we expose to them.
----
			
{| class="blockquote"
or you make absolutly sure that the false positives are so minimum through testing.
----
			
{| class="blockquote"
Do you know how stupid what you are saying is? How petty you are being? Thinking again about what you are saying, I am betting not. 
 
You said people shouldn't be talking on the behalf of others... only less intelligently. (Behalf means in the place of.)
 
I know for fact that the people that I know on a personal basis were not cheating. Also, as a player of the game I have the right to say that something being done is wrong. I paid money just like you did. And I am not really insulting you so much. I'm not using vulgar language or anything like that. I am just stating something that appears to be obvious to everyone but you. Your comments are not well thought out. for the most part they also are not relevant to the topic. But you did use the word ban once or twice, which is in the topic. So maybe that's as close as you can get.
----
			
{| class="blockquote"
Well saying so AFTER you've already banned folks is the problem. Tell folks the automated ban program is in there before you start it. And the post was pretty perfect that I used as an example. I think it's on page 1. Add what you said to it and it is more perfect. But do so and then wait a period of time for it to be known before you start squashing folks.
----
			
{| class="blockquote"
That's nice, but unless you're monitoring them 24/7 you can't possibly know for sure.
----
			
{| class="blockquote"
So if the Add-on loads and works then it is ok?? If Carbine hasn't altered the works in order to keep them from working then they are ok? That's what it sounds like. And why are people getting banned for them then? And they are.
----
			
{| class="blockquote"
We are always watching  :ph34r: .
----
			+1 to using winauth.  I run Wildstar fullscreen windowed, and it just adds... like 5-10 seconds to the login process.	
----
			
{| class="blockquote"
So.. let people bot as long as they want, tell them "Now it's serious guys, please stop botting or we'll ban you!" then just let them keep all the stuff they botted for?
----
			
{| class="blockquote"
Where have they stated they are banning for addons?
----
			
{| class="blockquote"
You don't read well, do you? 
 
1: Let player base know you are putting in an automated banning system. 
2: Let people know what kind of things get you banned.
3: Wait a day.
4: BAN those that keep doing the bannable things. Automated Farmer using a macro or other automated program??? BAN!!! Cheater using a program to cheat??? BAN!!!!
 
Numbers 2 and 3 are thethings they did not do. And they did 4 before 1. Also bad.
 
 
I bet that just blew your mind.
----
			
{| class="blockquote"
You don't read well, do you? 
 
1: Let player base know you are putting in an automated banning system. 
2: Let people know what kind of things get you banned.
3: Wait a day.
4: BAN those that keep doing the bannable things. Automated Farmer using a macro or other automated program??? BAN!!! Cheater using a program to cheat??? BAN!!!!
 
Numbers 2 and 3 are thethings they did not do. And they did 4 before 1. Also bad.
 
 
I bet that just blew your mind.
----
			
{| class="blockquote"
Nark does not seem to care about things like that
----
			
{| class="blockquote"
You don't read well, do you? 
 
1: Let player base know you are putting in an automated banning system. 
2: Let people know what kind of things get you banned.
3: Wait a day.
4: BAN those that keep doing the bannable things. Automated Farmer using a macro or other automated program??? BAN!!! Cheater using a program to cheat??? BAN!!!!
 
Numbers 2 and 3 are thethings they did not do. And they did 4 before 1. Also bad.
 
 
I bet that just blew your mind.
----
			
{| class="blockquote"
My brother was banned for illegal 3rd party program. He does not bot. His guy is only 30 due to work/family. This is very disappointing. He helped in many betas and bought the deluxe addition and now his account is closed. Every mmo from EQ on wards and now Wildstar bans him out of the blue.
 
He has contacted support and got an automated response telling him to leave a message. I suspect they are going to be incredibly busy. Not sure what to think about this, this is the 1st time I've genuinely been pissed off at Carbine.
----
			
{| class="blockquote"
Uh.. sorry? No..? You shouldn't have been botting in the first place, that's against the TOS already.
----
			
While the developer's have stated you will not be banned fot add-ons this does not mean you can't accidentally be banned for them....
 
Meaning during the sweep of 3rd party software that it is entirely possible that it could flag an add-on. ....and some disabled players useing assistance software as a bot..and so on and so on..... accidents do happen hence the name...
 
Eso ...wow... rift have had the same issues ( just a few I know for fact have done this) rift had a huge booboo ban when a sweep ended up banning a ton of players (mostly disabled) for 3rd party software. I have faith that some are accidental and some are just tushhurt they were busted..
 
Either way it is frustrating and upsetting to those it happens to whether it was deserved or not.	
----
			
{| class="blockquote"
Part of the problem. They aren't stating very clearly what they are banning for. Just that it's 3rd party programs.
----
			
{| class="blockquote"
Read the thread before posting. I am not banned. I know a couple that are unjustly banned. Not all bans are unjust but so many are that they need to have a do-over.
----
			
{| class="blockquote"
2 and 3 aren't needed because automating gameplay is already against the TOS.
----
			
{| class="blockquote"
So.. then they aren't intentionally banning for addons. You're just assuming for no reason that they are.
----
			
{| class="blockquote"
So you read the whole TOS? And the updated TOS? Did you read all of it in case they changed some wording?
 
Don't use the TOS as a crutch. Nobody reads it. And the way they introduced the bans was just wrong. They need to suck it up and admit it. Then unban all of them and start anew now that everyone is so very aware of the banning.
----
			
{| class="blockquote"
You in the general sense. A person who was cheating shouldn't have been cheating in the first place.
 
Why is it that everyone who's against Carbine actually banning people for cheating argue semantics every post they can?
----
			I love a good ToS...	
----
			
{| class="blockquote"
So you read the whole TOS? And the updated TOS? Did you read all of it in case they changed some wording?
 
Don't use the TOS as a crutch. Nobody reads it. And the way they introduced the bans was just wrong. They need to suck it up and admit it. Then unban all of them and start anew now that everyone is so very aware of the banning.
----
			
{| class="blockquote"
Everything here is an assumption. Mine, yours, all of the posts here. Nobody knows why the bans are happening other than that it is for 3rd party software.
----
			
{| class="blockquote"
Yo'ure right, nobody reads ToS.... but, then again, do you really have a right to complain when a ToS violation that you didn't read, comes and bites you in the ass? lol... come on man.
----
			
{| class="blockquote"
If you get arrested for picking your nose, do you have a right to protest that you didn't know just because you haven't read all the laws of your town? And the law went into enforcement this morning. You missed the meeting at the city hall. But... you're in jail.
 
Does that sound right?
----
			
{| class="blockquote"
I know why people are being banned. For cheating. They said so right in the OP! No assumptions needed :)
----
			
{| class="blockquote"
I know why people are being banned. For cheating. They said so right in the OP! No assumptions needed :)
----
			
{| class="blockquote"
please do not assume that no one reads it. do you personally know everyone that signed up for Wildstar as well?
----
			
{| class="blockquote"
Yes I do. I've been in everyone's house. They just weren't home. I also have a psychic bond to every player that they don't know about. 
 
Your brain is not working well.
----
			
{| class="blockquote"
If you get arrested for picking your nose, do you have a right to protest that you didn't know just because you haven't read all the laws of your town? And the law went into enforcement this morning. You missed the meeting at the city hall. But... you're in jail.
 
Does that sound right?
----
			
{| class="blockquote"
not sure about where you live, but where I do ignorance is no excuse.
----
			Maybe those that gave away their guest passes to people that turned out to be botters are being banned too? Carbine *did* warn people about who they gave those passes to.	
----
			
{| class="blockquote"
I am not the one making broad and baseless statements
----
			
Oh wells, at the end of the day, the devs will do what the devs will do.
 
Those who may be banned incorrectly will no doubt take forever to get their accounts back. My experience with the reply speed for account related issues hasn't been great.
 
Those who were banned correctly and are legit gold farmers will get another key, farm heaps of stuff and sell it for a profit, lose their account again and rinse and repeat.
 
 
Reminds me of the futurama episode where they need a bigger piece of ice every time, thus solving the problem forever.	
----
			
{| class="blockquote"
Haha... better keep that finger out of your nose then. 
 
 
But really, it isn't a matter of the rule. It is a matter of such forceful and unexpected enforcement. And this isn't a play-for-free. People paid their good money to be here. 
----
			
{| class="blockquote"
I think I can say with some certainty that not everyone here has read the TOS. Have you? Have any of you? Prior to today, right after installation, did anyone read the TOS?
----
			
{| class="blockquote"
Sure, then comes a trial, attorneys, DA, judge... etc. When they see the crime doesn't fit the punishment they quash it, much like Carbine has already stated they will do. 
----
			
{| class="blockquote"
Aren't circular arguments great like that? Infallible beings are awesome. All praise be to the almighty admin.
Ladies and Gentlement - The Ken Ham of the Wildstar forum.
 
 ^_^
----
			
{| class="blockquote"
You don't need a phone for 2 step auth.
 
https://www.youtube.com/watch?v=iup3HTrcO28
----
			
{| class="blockquote"
yes, I have actually but your statement was NOBODY reads it, which is ludicrous. so your assumption that nobody reads it is already incorrect. anyway, bye and good luck
----
			
{| class="blockquote"
And they are going to cost people time. Game-time that they are not saying they will give back. And they are ticking people off that may just go back to Wow or some other game. I like playing with people. If I wanted to play alone I would console an offline RPG. I still have my Super Nintendo and my copy of A Link to the Past. 
----
			If you are using a 3rd party software that lets you fire off 3 abilities on delay with one key press (something like AHK), and you were banned; that is why.  1:1 is ok.  3 and 4 :1 with delays built in, is not ok.  	
----
			I've read the ToS in full. Do I remember each and every bit? Not really.. it's still a legalese document. The note about CREDD was something I saw which I remember fairly well due to my feelings on that matter.	
----
			
{| class="blockquote"
If you honestly believe that an actual innocent caught in the ban would not be reimbursed, its clear more than ever, you're simply playing devil's advocate. So the "I like playing with people" part, is more accurate than you even know. 
----
			
{| class="blockquote"
Listen, you weren't there when Nexus was formed, so you have no way of knowing how old it is. 
 
On a serious note, how is my argument circular? There has been no proof that addons are causing bans, so if you're going to make that claim, the burden of proof is on you, not me. Anecdotal evidence doesn't really suffice when I have all the same addons being discussed, and I was not banned for them.
----
			
{| class="blockquote"
@tonyrey: If you feel you were wrongly banned, submit a ticket. However, we can easily track this. Cheaters will not be allowed back into WildStar.
----
			
{| class="blockquote"
In your original post, you clearly state its your friend. Now you're saying that it's your significant other. Which is it? If it is/was your significant other, why not just begin with that, for the levity alone? Maybe minute, but sounds a bit shifty imo. When variables in a story change, often times theres a reason. 
----
			
{| class="blockquote"
If you are using a 3rd party software that lets you fire off 3 abilities on delay with one key press (something like AHK), and you were banned; that is why.  1:1 is ok.  3 and 4 :1 with delays built in, is not ok.  
----
			
I'm very glad to hear this. Though I'm curious about one addon in particular called Cheatsimon that I know some people use either because they're annoyed by simon says mechanic or have a disability making this mechanic hard for them.
Wondering if they should be informed to stop using this or not and if it might flag them for a ban? Though I'd imagine that if it were a problem the coding that allows this addon to work would be removed, yes?	
----
			
{| class="blockquote"
So now when you buy a $300 keyboard with macro keys, you get banned?
 
Perhaps that's a matter that should then be taken up with Logitech, steel series, razer and so on?
----
			
I guess the first thing to state is awesome that the issue is being tackled and taken seriously. Will some that need the ban escape the first wave? For certain, it's only a part of the game.
 
 
How about those being banned though, an innocents?
Probably not many when compared to the number that were dirty. Maybe a few, but then the question comes up what were they doing/using that caused them to be banned instead of say- me, or anyone else playing the game normally and having fun?
 
Despite how some may like to claim, the ban does not occur for no reason, nor does it seemingly flag people for no reason. I trust that the day it does the forums will be crushed under the weight of the player base trying to post how they were banned, until then though those who were banned that were "clean" need to figure out what made it happen. If you are going to use an addon or introduce modifications to the game, you sure as hell read the TOS before you do so, it's not like you can go modify your vehicle with anything you want and claim when you get pulled over for having your windows tinted pure black and one-way see through that you didn't know and no one told you. They won't compensate you for changing your windows back, maybe if you are lucky they won't give you a ticket, but it is still your responsibility to handle your setup and usage of it. 	
----
			
{| class="blockquote"
Perhaps you need to read my previous posts about the posibility for malicious software being at least a componant in false positives....
Furtermore, your argument is circular because, you know why 100% of people were banned. Cheating, how because you were told so, and you know they're right because they told you so....
To be honest, there's no proof that cheating caused 100% of the bans, these issues, as long as the exploits remain, can be simulated.
----
			
{| class="blockquote"
I have to say that you guys are jumping a little too fast. I agree that hacking is wrong. I agree that botting is wrong. HOWEVER, you should post something to the effect that you will be banning people using add-ons that automate the mini-games or otherwise alter gameplay. I haven't used any of these things like "Simple Simon" or "Tap That" but I know folks that have put hours and hours into their level 50 characters that are now banned. Some even took off of work for the first few days of the game in order to play.
 
If you do not reverse the bans and start over with them in a day or 2 then you will be killing this game. All you have to do is go on Reddit and Wildstar Forums and post a warning before banning folks. Not hours or minuted before but a day or 2. Give proper notice the the loyal players that plopped down $50-80 to play your subscription game. Many of them preordered and bought special editions. Here is an example of proper warning:
 
 
To all WildStar Gamers: Thank you for your continued patronage to our great game. We want to make everyone aware of a change that is coming starting this weekend. We have heard your calls about botters and hackers and want to make a move to fix the issue. There are some Add-Ons and other third-party programs that we see as unacceptable. Anything that is used to automate or alter the actual gameplay we have designed will no longer be permitted. It is true that we have made Add-Ons possible, but we don't want the mechanics of our game changed. So, starting Friday, a ban will be placed on anyone using Add-ons like Simple Simon or Tap That, or any other automation add-on, will be banned from our game. So please take this as an ample warning. Lose the automation add-ons and lets get back to some Wildstar. If you are not sure, do not install the add-on. Maybe post on it, and if we get time we may comment as to whether the mentioned add-on will be acceptable. Until then, leave it off. Thank you again for playing Wildstar.
 
 
How hard is that? I just did it and I'm no developer or webmaster. Come on, guys. Don't kill the game. You are losing Guild Masters and hardcore gamers over this. I know that if about 3-5 select folks in my guild are toasted, I will leave too. Do the right thing. I love this game.
----
			Another idea, my SO was having problems logging in on daytime. Wildstar launcher when you would press "play" would stop the launcher process from doing anything, but the wildstar process wouldn't start up. The fix was deleting pretty much all of the files. We wrote it off as a weird bug, but is it connected in any way?	
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This is probably one of the coolest things i've seen from you guys yet.  You're actually tackling a problem and you were upfront saying that mistakes may have occured and that you'll treat it on a case by case basis.  As a business, I could ask no more of you.  You're being honest with us and that's all I want from you guys.
 
It sucks that some people may be caught in the crossfire, but sometimes things happen in the path towards progress...  and I do hope that those instances are cleared up swiftly.  Keep up the good work, New content at the end of the month, the constant hotfixes/updates each week.  More than most new mmo's could ask for.
 
 
Thank you, Carbine.  Keep it up.	
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{| class="blockquote"
I'm very glad to hear this. Though I'm curious about one addon in particular called Cheatsimon that I know some people use either because they're annoyed by simon says mechanic or have a disability making this mechanic hard for them.
Wondering if they should be informed to stop using this or not and if it might flag them for a ban? Though I'd imagine that if it were a problem the coding that allows this addon to work would be removed, yes?
----
			All I know is that if enough of my friends are banned, all of us will quit. And I am assuming, but it is logical to believe that there are others in a similar situation. Banning guildmasters or key guild members that are not cheating will drop the player base dramatically. These folks aren't going to buy a fresh copy. They are going back to where they came from. Or they will find another new game. I like this game and don't want it to go the way of GW2.	
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			AWESOME!	
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{| class="blockquote"
I have to say this is a load of bull*cupcake* - and I'll even explain why:
You're confusing Addons and 3rd Party Programs - they are entirely different things - apples and oranges.	Using any ingame Addon (those things you see in a list under ESC, 'Addons') will never get you banned. Carbine has stated repeatedly 'There is no such thing as an illegal Addon' - see for example here, where they say anything using the ingame API is fair game, and even if you not just use, but develop an addon that might exploit some bug, it won't get you banned. It might net you a job offer at Carbine if you're that good ;)	What you absolutely cannot do with any ingame addon  is teleport around the place or automate actions & movement. Those can only be done by nasty extra programs that muck around with your computers memory or similar, and in all likelihood also steal your passwords - Those will get you banned.
So all those people here screaming 'But I only use Addons XYZ' - most of you are trying to blow smoke up our collective cupcakes. You didn't get banned for that. You got banned because someone used some nasty external program in your account.
 
And while I know this game is marketed to a somewhat younger audience with the whole Teen rating -take it as a life lesson kids: You're not gonna be told beforehand every time someone is really going to enforce the rules. Actions have consequences - deal with it B)
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{| class="blockquote"
On Carbine's Nexus Report show, Cheatsimon was brought up specifically and Bitwise said they have no problem with this addon.  He went on to talk about that if there were addons that they did not like, they would change to API to "break" the addon.  
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{| class="blockquote"
Excellent, I missed that Nexus report. Thank you for letting me know I'll let my friends and a student in my class I know who plays that use it know as well. They were a bit concerned, poor things.... :)
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{| class="blockquote"
If you honestly believe that an actual innocent caught in the ban would not be reimbursed, its clear more than ever, you're simply playing devil's advocate. So the "I like playing with people" part, is more accurate than you even know. 
 
I also find it ridiculous, that every MMO forum ever, always broaches the subject of "Time is money/I paid good money to play, etc". I'm sorry, I go to work for 30mins to pay for my monthly sub. Possible people should invest more energy bettering their real life, than dwell so heavily on the time you've spent inside the matrix. 
----
			
{| class="blockquote"
Then why are people getting banned that aren't cheating. They admitted that much in their own post. So assumptions are warranted.
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{| class="blockquote"
slurp slurp... nom nom nom... 
 
I hope you're somehow caught in the next wave of bans... unjustly.  Will you praise them then?
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{| class="blockquote"
Why wouldn't someone still praise them? If it happened to me I'd just submit my ticket with as much info as possible and hope it helps them fine-tune their systems.
 
Would I be a little sad if I couldn't play while they dug through tickets and eventually got to mine? Yeah. Would I have a fit over it? No, because I know it would get fixed in the end. There are other things I can occupy my time with while I wait for a resolution. I'm an adult, I have patience.
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This is one of the best news I heard yet from Mr. Gaffney about Wildstar!!! I could dance a little jig because the Ban Hammer has arrived!
 
Thanks Carbine!	
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{| class="blockquote"
The problem is that this is a slightly scary situation. It might have been that some add ons triggered this (like the FoV add on, which some companies see as a cheat, however when the games normal FoV is 50, it's very dizzying). If that ends up being true the accounts that got banned here, will never get their account back. Meaning money wasted. "Third party system" is just a really vague message to get in the mail.
(The same way like some dude got banned at the start of Guild Wars 2 for salvaging karma gear. It was never stated that you're not supposed to be able to do that and the developers responce was "oops, sorry, the systems shouldn't have allowed you to do that, but banned").
 
----
			My guild member, Legion @Widow (formerly Legionaire before he purchased a name change yesterday) is banned. I am extremely confident that he was not using any third-party botting/hacking software. He submitted a ticket and posted on the Twitter, but since he can't access the forums, I am posting here on his behalf.	
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{| class="blockquote"
It's not the FoV addon, several Carbine folks use that themselves.
----
			Even then all the FOV addon does is push a console command anyway.	
----
			Not sure if this is the best place to post this, but my friend just had his account banned due to this new mass ban strategy. He is a completely real and legitimate player and only uses addons like Bijiplates, gatherer, and a quest helper addon. He's emailed tech support but hasn't been responded to yet. Hoping we can get this resolved quickly?	
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I added the following edit to my post immediately under Gaff's original post:
 
 
EDIT: While we don't necessarily want to give out all of our secrets (as the bad guys are reading this as much as you good guys/gals are), we are totally comfortable saying that no one got banned for running AddOns. 	
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{| class="blockquote"
Wait, how does buying gold not fall into the same category, or does banning the people that keep the gold farmers in business require a different type of analysis?
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Just putting this out there, but I think it would be amazing if  definite confirmed bots and cheaters had their characters marched through the capital to a public execution. Doubt I'll ever see this happen, but it's a thought.
Could be a weekly event or something...	
----
			
{| class="blockquote"
Addons like SImple Simon should be bannable. Play it as it's meant to be.
----
			
There are a lot of white knights in this thread QQing a ton about their friend or guildmates getting banned. I use both the Simon addon and TapThis, still have access to my account, and it makes my life so much more convenient when questing/doing objectives. Addons people, try them, love them!
 
You people do realize that if they are truly innocent that they will be reinstated and credited with the game time that they missed out on, right? Gaffney literally says it right in his post that this is the case...
 
Also, trying to say that only addons are getting people banned are hilarious. Addons are not considered "3rd party software" they are part of the game itself, hooked into API calls in the game code.
 
Holy shit. I love this though. Keep the white knight posts coming. I love your tears, they fuel me.
 
Thank you for all your hard work, Carbine! I love it! Can't wait for the strain drop and bug fixes! Never change and keep being active with both the ban hammers and content/bug fixes and you will have me hooked for life. This game is awesome and has saved the MMO genre for myself personally!	
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			"I say we take off and nuke the entire site from orbit. It's the only way to be sure."	
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{| class="blockquote"
My brother was banned for illegal 3rd party program. He does not bot. His guy is only 30 due to work/family. This is very disappointing. He helped in many betas and bought the deluxe addition and now his account is closed. Every mmo from EQ on wards and now Wildstar bans him out of the blue.
 
 
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{| class="blockquote"
Now, what will happen over the next few days:
Some folks will post over the next few days saying they were inappropriately banned.  They’ll fall into three categories:
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{| class="blockquote"
i love that part :D
they already know they will screw this up too, and just getting in front of it ^^
why not doing something right for a change ?
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Hi
 
For those who represent someone who was banned. Can you check if they gave away one of their free passes to someone they don`t know?
Can it be that they gave away a key to a hacker/botter by accident? Not big on reading EULA, so I do not know if there are any restrictions tied in with that.
It might be an explanation. 
 
Addons using Carbine API, will NEVER get you banned. 3`rd party software breaking the EULA WILL get you banned. This has been communicated quite clearly by Carbine.
 
-Ozzy	
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why can´t I like this post. damn
thousands like for you, thanks	
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			I was briefly (and wrongly, obviously) banned as well. I put in a ticket, which has not been addressed yet. Strangely enough, it seems like my account is working again now. I'm a little curious what caused the false positive, but as long as it doesn't happen again, its cool. I do appreciate Carbine working quickly behind the scenes to set it right for those of use who were actioned in error.	
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			My account is now working again as well. Thank you Carbine. :)	
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Man! Bots are everywhere , here also it seems.
 
Stop QQ-ing already. Stop with this none-sense that a brother, a husband, a boyfriend a girlfriend, a catfriend, was banned without them doing something bad.
THEY cheated, used 3rd party programs, etc. Next time, play the *cupcake*ing game like it should. 
I leveled my ass up to 50 while you want "free ride" to the max level? /slap you!
 
Bravo Carbine! Keep those innocents out of Nexus.	
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{| class="blockquote"
Man! Bots are everywhere , here also it seems.
 
Stop QQ-ing already. Stop with this none-sense that a brother, a husband, a boyfriend a girlfriend, a catfriend, was banned without them doing something bad.
THEY cheated, used 3rd party programs, etc. Next time, play the *cupcake* game like it should. 
I leveled my ass up to 50 while you want "free ride" to the max level? /slap you!
 
Bravo Carbine! Keep those innocents out of Nexus.
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Oh dear god !
 
Well we better all take a break tonight, if this is gonna work as well as the Bot/AFK decetion in the battlegrounds.... all non hacking accounts will be banned all bots / hackers will still be running around.
 
 
Wrong turn space cowboy!	
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			Nice ! your transparency is insane. Burn them all!  :ph34r:	
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{| class="blockquote"
Except we were unjustly banned, and have since been unbanned. Keep this nonsense out of this community.
----
			the real question is wether they really care if people use autohotkey or similiar programs for keybinds... many use them for "swifty macros"(a macro that presses both your innate and gadget in 1 button) or to 'rebind' their mouse click so that they can use it as a keybinding for this game...  some people have hardware(many logitech and razor gaming mice/keyboards) have these features built in aswell... I can think of a particular addon for the mouse rebinding that uses an autohotkey script to rebind mouse clicks.. and i know it's a popular addon so I sincerely hope they aren't just blindly banning anyone with macro processes in the background...can they? yeah... i can think of a handful of examples where people in power DO abuse it... but in generally it's pretty common practice at higher elo play to use things like AHK for macros... these macros don't automate game play but they do free up keybinds/make them more convenient	
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{| class="blockquote"
I really like the game, but I'm not made out of money. If I have to pay 20 pounds for two accounts that won't be used for weeks due to a slow response time, then I would rather ask for a refund and buy plants versus zombies: garden warfare to play with my significant other instead.
----
			I hope linux gamers (via wine) will not be banned?	
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{| class="blockquote"
I hope linux gamers (via wine) will not be banned?
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great to hear some bots have been banned, but there s still a long way to go to make the game enjoyable in BG.
Had 2 in each game i did so far in BG, also had one teleporting to nodes while i was trying to gather minerals... These f*** bots are killing the economy and killing pvp in BG, i guess only Pve remains playable....	
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I have been /ticket-ing botters quite frequently because they are all over Grimvault.
 
My suggestion? Stick some resource nodes into unreachable places, like underground (not caves) or very high in the air, and auto-ban anyone who harvests them. Make sure that they can't be hit when you attack from ground level.	
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			Yeaaaah, ban them all, goodjob!while having that said the problem is still there , players apperently want to buy items/gold/lvling from these bot companys.if there werent , those bots wouldnt be around. Are players going to be banned for buying iligal gold/items/lvling?my regardskeep up the good work.	
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{| class="blockquote"
You should be. Running on a more stable platform will give you an advantage over those of us who constantly has to battle Microsoft bugs in order to get online :D
(I am kidding, Carbine does not monitor your computer, they can only see what the client sends to their servers)
----
			
I was also banned this morning.
 
 
I am a 41 year old family man with a single toon at lvl 29, 60 gold, 1 pvp kill and 2 pvp deaths.  If I cheated with my 2 step verify account I must be terrible at it.
 
The only addon that I have used is Biijii plates and the only reason that I've used that addon since beta is because of the buggy default plates.
 
I am currently at work so I cannot check if Carbine has unbanned me but my trust in them is already shaken.
 
I applaud wildstar for takeing an active stance against cheaters, but I do not tolerate to be called one.
 
 
Edit - I logged into wildstar-online and my account is listed as playable. Does that mean that the ban has been lifted?
			
				
	Edited June 19, 2014 by Bandasje	
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			Thank you!  All we ask is that you do your best.	
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{| class="blockquote"
[...] I really suggest not buying gold from them if you actually care about such things).[...]
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{| class="blockquote"
If they haven't done due diligence and release a warning that some addons can trigger it. Thats willy nilly. Period. Work was not done and it should have been. There is NO excuse. 
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{| class="blockquote"
the real question is wether they really care if people use autohotkey or similiar programs for keybinds... many use them for "swifty macros"(a macro that presses both your innate and gadget in 1 button) or to 'rebind' their mouse click so that they can use it as a keybinding for this game...  some people have hardware(many logitech and razor gaming mice/keyboards) have these features built in aswell... I can think of a particular addon for the mouse rebinding that uses an autohotkey script to rebind mouse clicks.. and i know it's a popular addon so I sincerely hope they aren't just blindly banning anyone with macro processes in the background...
 
can they? yeah... i can think of a handful of examples where people in power DO abuse it... but in generally it's pretty common practice at higher elo play to use things like AHK for macros... these macros don't automate game play but they do free up keybinds/make them more convenient
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{| class="blockquote"
So if the Add-on loads and works then it is ok?? If Carbine hasn't altered the works in order to keep them from working then they are ok? That's what it sounds like. And why are people getting banned for them then? And they are.
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Well put Gaffney. Thing is, dev's have to expect the worst from players. Always. There will always be a big amount of people that will exploit the game just because they can. If dev's depend on the player's "good will" then the game is doomed. Not only from hacks and bots but from features aswell. How many times people instead of playing as intended just traded wins for xp/currency/whatever just because they could in other games? Most gamers are jerks, jerks need rules and limitations.
 
This is probably going to backfire on people that didn't do anything wrong but at least something is being done to improve the situation and in time things will normalize. Unfortunately my leveling experience was already pretty much ruined by AFK bots in BG's since I mostly do PVP.	
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{| class="blockquote"
I think I can say with some certainty that not everyone here has read the TOS. Have you? Have any of you? Prior to today, right after installation, did anyone read the TOS?
----
			ITT: 0,1% of members banned -> "omg you are killing the game ggwp"	
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I received an email letting me know that my account had been closed for using 3rd party software.
Wich I didn't.
 
Upon logging into the game it said my game time lapsed. However I was able to redeem a CREDD and continue playing.
I opened a ticket to support about it.
 
Seems something strange has happened with my account.
Though I love Wildstar if the issue is not resolved I won't continue playing.
And it really pains me to say this.	
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			I'm waiting for the tears of people who have been banned! "But it wasn't me, it was my <enter family member of friend here>"	
----
			Awesome though you still have a way to go. Logged on today to see if things were better. Second bg i entered (halls) doors open and opposition is standing right there, nodes capped before we hit the ground.	
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I was banned. I was using CheatSimon AddOn. I made a ticket, admitting to this but refusing any 3rd party programs. This was the truth. My ban was removed 3 hours after the ticket.
 
So my conclusion is: GJ fighting the botters. Some innocents got hit for sure, but I think they are doing a fantastic job responding to complaints about false bans.	
----
			So far this morning is a lot better than yesterday at the same time.	
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I really really like the approach - good job done to Carbine.
 
Out of 2 evils, I for certain think the ban em all, revive the innocent, approach is prefferable compared to massive invaded bot game.
Its nice with this change for an online game for once - love it!	
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Innocents will always get hit, sadly, and I'm sure Carbine will have the exact data, but I'd wager it only affects 1% of people banned.
 
Also as proven in the past on various other games, very very little of the people saying "i wasn't doing anything!!" turned out to be true, as the 1% shows.
 
If you got caught up in it, that sucks, it really does but ticket it and get it sorted and all will be well, would you rather have exploiters running rampant and ruining the game whilst your playing, or not be able to log in for a few hours or a day? 
 
I know I personally found and ticketed four teleport miners, this should help stabilise the economy in the coming days and weeks.
 
Nice to see such a fast response. 	
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{| class="blockquote"
(Gold farmers I hate too, but at least I can understand the reasons behind their actions. They’re trying to make money by spamming, ripping off accounts, and gold, and wasting our support/dev time, which is unethical and borderline evil but at least rational.  I really suggest not buying gold from them if you actually care about such things).
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			Amazing post! Keep up the good fight :D	
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			Thanks for doing this. Carbine, you *cupcake* rock!	
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Was wrongfully banned last night, account now active again without any response from support on my ticket. Obviously Carbine screwed up somewhere and figured out what was causing the false flags and went a removed them or something.
 
All those jerks saying we were banned properly and just complaining should just get out. Carbine screwed up, there flagging software was not fail-safe. Don't be trolls it just as easily could of been you. 	
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{| class="blockquote"
Was wrongfully banned last night, account now active again without any response from support on my ticket. Obviously Carbine screwed up somewhere and figured out what was causing the false flags and went a removed them or something.
 
All those jerks saying we were banned properly and just complaining should just get out. Carbine screwed up, there flagging software was not fail-safe. Don't be trolls it just as easily could of been you. 
----
			
I was banned, and now I am not.  Still not sure how I could have been "accidentally" caught in the sweep.
 
Here's my email.
 
{| class="blockquote"
 
Greetings Citizen of Nexus,
 
We have completed our review of your account logs, and it appears you may have been caught by our bot/hacker sweep accidentally.  At this time, we are releasing your account restriction, so you can now log back in and continue playing. If you have submitted a ticket regarding this, please visit our support site and close your ticket.
 
We apologize for the interruption in game time, and hope that you will take the time to read up more about this restriction to better understand the situation that lead to an account having been blocked.
https://forums.wildstar-online.com/forums/index.php?/topic/79447-mass-bothack-bans-round-1/
 
If you are experiencing any issues logging into your account please contact us again via our support site: https://support.wildstar-online.com/home
 
Thank you for your understanding!
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			Woot.  No wonder I was able to find mining nodes.	
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			Yep! I lost about 24 hours of my free month of playtime to getting my "account closed" due to "using illigal 3rd party programs" when I had a handfull of Curse Client addons installed to fix the questing. I was one of the innocents banned, so I feel like I should speak up on it. They were cool about un-banning my account though.. so +1.	
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{| class="blockquote"
All information from Carbine indicates that no one is being banned for using an addon. Anyone saying an addon got them banned is very likely wrong, either because their systems are compromised, they have some software that triggers a false positive, or they are lying.
 
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{| class="blockquote"
Ahh, here is where my input is actually valuable! You see, I was banned 100% for using Curse Client addons. I made a ban appeal with a stern and cocky attitude asking why I was ACTUALLY banned.. And they re-activated my account. So no, people ARE getting accidentally banned for addons. I'm sure i'm not alone.
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Tuning is hard.
 
Ask anyone whose ever had to work with mixes; Chefs, Mechanics, etc.
 
The actions and process we are seeing being taken are very reminiscent of when I work with an IDS (Intrusion Detection System). There are several dimensions that Carbide has to consider when trying to determine if someone is Botting/Hacking; Account Stats, Session Behavior; Client Configuration, Network Factors, etc. When working with these types of systems I usually use either a base set of 'Detection Profiles/Rules' or ones that I have developed over time. The initial round of this activity usually leads to a lot of 'noise' (ie. False Positives) that need further tuning to eliminate.
 
We're in that process. I hope that their tuning efforts proceed apace, and commiserate with those unjustly affected but I would offer the idea that we should consider this as a type of Fitness Program. We're just starting it and as a result we're feeling all of the pains commensurate with the transition in state. As we proceed and persevere, things will improve and we will be all the better for it. Those who give up too soon will only be denying themselves the benefits of the effort.
 
G'Luck to the SysOps and Analysts working the issue.	
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			Launches of new games are always fraught with action, drama and suspense! (And suspensions.)	
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			Received my apology email, but it says to refer to this forum post to why I may of been caught in the sweep? Nothing here explaining why, all that I can think of is either Add-ons (Unlikely I always assume they would ban the addon before players using it) or gaming software such as Logitech Gaming Software or Razer Synapse, and I use both. 	
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{| class="blockquote"
Ahh, here is where my input is actually valuable! You see, I was banned 100% for using Curse Client addons. I made a ban appeal with a stern and cocky attitude asking why I was ACTUALLY banned.. And they re-activated my account. So no, people ARE getting accidentally banned for addons. I'm sure i'm not alone.
----
			
You guys are mother*cupcake* awesome!
Three BGs in a row and no bots/AFKers ruining our gameplay. Keep up a good work.
 
P.S. Using a lot of addons, including puzzle solver for scientists and infamous The Zone. No problems. ^^	
----
			<- Just a small note. We got unbanned. This time Carbine is super fast :)	
----
			The crazy thing is that instead of being selective and nabbing the obvious hackers to start with, they cast a huge wide net and said "oh well, the legit players will just lodge a ticket".	
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ok what is going on?i get a e-mail from carbine	WildStar - Account Closure - Illegal 3rd party programand after some time i get 	Wildstar - Account Review CompleteThe only thing can triger this can be the addons from curse.com.
Stop giving people the power to make addons if you start to ban them for using them.	
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			I was banned last night. I created a ticket, and sent a screenshot of my curse add ons included in the ticket. My account was reinstated this morning. Not sure what triggered it (I also have a Razor mouse), but I should be OK to play again. Gave me a chance to catch up on some sleep.	
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			I was also caught in the false positive ban hammer. Got the email while at work, came home ready to submit a ticket and lo and behold I have an email advising I have been unblocked. I'm not really mad because I understand mistakes can happen. I am more curious as to what set off the false positive, I don't run ANY add-on's or mods. I do have a razor mouse and keybord (dont have any macro's set up though) and run my game through Steam so not sure if either of those things would cause an issue but I can't think of anything else that would.  	
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{| class="blockquote"
ok what is going on?i get a e-mail from carbine
WildStar - Account Closure - Illegal 3rd party programand after some time i get 
Wildstar - Account Review CompleteThe only thing can triger this can be the addons from curse.com.
Stop giving people the power to make addons if you start to ban them for using them.
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			I want to thank Carbine on the fast turnaround time on restoring those who were falsely banned. It couldn't have been easy. Keep up the good work!	
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