A-7: Customer Support.... 116

Customer Support
A-7: Customer Support
CONTACT SIERRA
A) Customer Service, Support, and Sales
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United States 
U.S.A. Sales Phone: (800) 757-7707
Hours: 24 hours a day, 7 days a week
International Sales: (425) 746-5771 
Hours: Monday-Friday 8 AM to 4 PM PST
FAX: (916) 939-1010 
 
Sierra Direct 
P O Box 629001
El Dorado Hills, CA 95762-9972 
 
Email: customer.support@sierra.com
http://www.sierra.com
United Kingdom
Havas Interactive 
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
Disk/CD replacements in the U.K. are Â£6.00, or Â£7.00 outside the UK. Add "ATTN.: Returns."
2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire 
RG2 0BS United Kingdom 
France
Havas Interactive France
32, Av de l'Europe 
BÃ¢t Energy 1 (2e Ã©tage) 
78 140 VELIZY-Villacoubaly
France
TÃ©lÃ©phone: 01-30-67-90-50
Lundi au Jeudi de 10h Ã  19h
Vendredi de 10h Ã  18h
Fax: 01-30-67-90-65
Germany
Havas Interactive 
Tel: (0) 6103-99-40-40
Montag bis Freitag von 10h - 19Uhr
Fax: (0) 6103-99-40-35
Robert-Bosch-Str. 32
D-63303 Dreieich
Germany 
On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France: GO FRSIERRA
Internet USA: http://www.sierra.com
Internet United Kingdom: http://www.sierra-online.co.uk
Internet France: http://www.sierra.fr
Internet Germany: http://www.sierra.de
Disk and or Manual Replacement: 
Product Returns*:
Havas Interactive
Sierra On-Line Returns
4100 West 190th Street
Torrance, CA 90504
Havas Interactive
Sierra On-Line CD/Doco Replacement
4100 West 190th Street 
Torrance, CA 90504 
 
NOTE: To replace your cd(s) please send only the damaged cd and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10.00 handling fee along with the cd(s). For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or cd. Payment should be made at the time of your request. Sorry, no credit cards. 
* Returns to this address valid in North America only.
B) TECHNICAL SUPPORT
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North America
Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site.
Sierra On-Line 
Technical Support
P.O. Box 85006 
Bellevue, WA 98015-8506 
Main: (425) 644-4343
Monday-Friday, 8:00 a.m.- 4:45 p.m. PST 
Fax: (425) 644-7697
http://www.sierra.com
support@sierra.com
United Kingdom
Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions or contact us via our Internet or CompuServe sites.
Havas Interactive 
2 Beacontree Plaza, 
Gillette Way, 
Reading, Berkshire 
RG2 0BS United Kingdom
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
http://www.sierra-online.co.uk
France
Havas Interactive France
32, Av de l'Europe 
BÃ¢t Energy 1 (2e Ã©tage) 
78 140 VELIZY-Villacoublay
France
TÃ©lÃ©phone: 01-30-67-90-50
Lundi au Jeudi de 10h Ã  19h
Vendredi de 10h Ã  18h
Fax: 01 30 67 90 65
http://www.sierra.fr
Germany
Havas Interactive 
Robert-Bosch-Str. 32 
D-63303 Dreieich 
Deutschland 
Tel: (0) 6103-99-40-40
Montag bis Freitag von 10 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35
http://www.sierra.de
Spain
Havas Interactive EspaÃ±a 
NUESTRA SEÃ‘ORA DE VALVERDE NÂº 23 
28034 MADRID 
Spain
Tech Support TelÃ©fono: 91 735 34 37
Soporte tÃ©cnico de lunes a Viernes 
de 09:30 a 15:00 y de 16:00 a 18:30
 
www.havasinteractive.es
Soporte Tecnico: soporte@havasinteractive.es
Comercial: comercial@havasinteractive.es 
Italy
Contattare il vostro distributore. 
C) Sierra Warranty & Legal Information
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Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.doc, found on the CD, and is also available during the install of the product.
Copyright (2001 Sierra On-Line, Inc.)
Arcanum Manual