46736-an-apology-from-the-devs-page-5

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Well, I suppose he'll feel cheated out of a bank error in his favor. I'm sure a bank wouldn't mind letting you keep the $100,000,000 dollars that got moved into your account and I'm sure you'd feel cheated when the bank asked for that money back after you spent it on 20,000,000 orders of McNuggets and that you were legally obligated to return it.
 
People got cheated. People got lucky. Any reasonable person who got lucky would realize that other people got cheated because of their luck. There are always going to be unreasonable people; it stands to reason that we should please the reasonable people not only because they're generally smarter people but simply because it's fair to give everyone the same fair shot in a first-come, first-serve system.
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So I don't see the purpose in name reservation at all if we're all supposed to be the original, creative mastermind you suggest we're supposed to be.
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Oh and at all the whiners asking people to stop being cry babies.
 
http://www.ign.com/
 
Have a look at this sites metrics and tell me that they chose that name for their site poorly, not only does it (IGN) matter, its all that matters.
 
I got my name FYI
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You've got to get past your delusional obsession with settling this through "democracy".
 
This is not a democracy. This is a business venture. The number one fact about business is that when you are in a PR hole, STOP DIGGING.
 
Doing a reset would be the worst possible PR disaster Carbine could pull now. This is NOT an opinion, it is a business FACT. Resetting and starting over would be Carbine deciding to keep digging that PR hole.
 
So get over yourself. This will NEVER be settled via a vote of the minority of customers (aka forum posters). It will be settled via logical business decisions. If Carbine were to reset, they would be eviscerated by the gaming press and every last gaming site. They would never be able to recover from that PR disaster.
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Person A didn't get anything because of an error.  He had to fight through the same shitty website as you.  Probably had to refresh it for at least an hour.  But hey spamming the "reserve" button 1001 times finally paid off.
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That is some delightful hyperbole. This is not an infected wound. You're acting like Carbine has a council of shadowy villians maniacally cackling! "Why yes, we'll promise name reservation AND THEN THE WEBSITE WILL BE SO OVERBURDENED THEY CAN'T! And soooon...we shall control the world!"	
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A lot of people are attached to a name. If a bunch of level 1s got the best raid armor in the game added to their inventory for a glitch, would you say they should be able to keep it because "this is just about virtual armor in a game?! Grow up already."?
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Or maybe person A was there at 0:00 ready to go. He didn't get in. He refreshed 1002 times to get the name "Legolas". He gives up. A minute later person B clicks it once, gets in, gets Legolas.
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If Legolas meant that much to him then he shouldn't have gave up and went to the internet to threaten to cancel his preorder.  Servers always have issues, crash, and are generally unstable during any kind of launch.
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If Legolas meant that much to him then he shouldn't have gave up and went to the internet to threaten to cancel his preorder.  Servers always have issues, crash, and are generally unstable during any kind of launch.
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Definitely. Didn't you know shorter names are better strategically since they're less visible?
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If Legolas meant that much to him he clearly should go to the company that was supposed to provide a good service and complain to them in order to attempt to make a change.
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But they simply failed to "placate the uncreative". Some of the "uncreative" got a distinct advantage in the form of a lucky break. Also please stop blaming the number of people trying to access the website they've already admitted that wasn't the main issue at hand.
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Hello All,
 
Ok, so Name Reservations were a frustrating experience for everyone.  However, we are happy to announce that the Name Reservation page has steadied out and is working correctly.  The web site should show your registered names at this time.  We will continue to improve the user experience as it still needs work.
 
 
In an effort to make this right, here is the current plan of action:
 
1.  Craig Turner aka Cougar, our Director of Operations is working on a write-up to shed as much light as possible as to what the issues were.  Once his detailed breakdown is complete, we will be posting it here to be as transparent as possible.
 
2.  EVERYONE that has Pre-ordered will receive 5 Bonus Boom-Boxes.  If you are unfamiliar with how awesome Boom-Boxes are, please watch our video here.
 
3.  The web issues not only affected those registering names, but also those trying to purchase Pre-orders.  Because of that, EVERYONE that Pre-orders by Friday 5/16 at 4:59pm PDT [23:59 UTC] will also receive the 5 Bonus Boom-Boxes.  You can begin unlocking Boom-Boxes at Head Start on May 31st.  If you’d like to Pre-order, please visit our site here.
 
 
This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened.  In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!
 
Stay Frost
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So bugs, crashes and server overload is a reason to complain nonstop?  If a website said they were giving away 500 iphones to first come first serve.  You better believe that their site would be hammered til it stopped responding/gave errors.  Hell I remember trying to get a beta key at some point due to sever overload and I ended up with nothing.  It's to be expected.  If you seriously didn't expect the server would buckle and break then you are naive.
 
Aside what people think is correct.  What is your perfect solution?  IMO there isn't one.  Redo will make the people who did get their names complain.  No redo will make the same people complain who are complaining now.  All Carbine can do is try to put a bandaid on it.  People have flat out stated "I would trade whatever Carbine gives me for my name" not a chance, their name.
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Firstly, the boom boxes do nothing to ease the pain of the name reserve 11+ hour debacle, a free name change voucher is something that actually addresses the issue or something similar.
 
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11+ hour debacle? You' re exaggerating. The website was perfectly fine within 9 hours. Reservations opened at 2PM EST and at 11PM I logged in immediately and was ably to use the reservation system.
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Bugs are a pretty legitamate reason to complain. Especially when those who've "exploited" (don't read into the wording here, I'm not suggesting anyone "exploited anything") gained an advantage over others.
 
And AGAIN (I swear I've said this too often), they've already stated the server load wasn't the issue. http://www.reddit.com/r/WildStar/comments/25h8rm/sorry_but_the_name_reservation_is_a_mess/chh7cwp if you'd care to see my "proof".
 
Redo will make those who got their names UNFAIRLY complain only if they're unreasonable, entitled people. A bandage won't cure an infection.
 
 
 
You know, typically people know when they're gambling. I don't go to the store thinking the owner might take my money and not give me my milk based on the roll of a die.
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Except you didn't pay for the rename. That was thrown in as a friendly gesture.
 
 
Not nearly as common as an unwarranted entitlement complex over freebies that most companies would charge for. Baby didn't get his charity bottle because the line was out of whack. Boo hoo hoo. You don't get everything you want in life.
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Bugs are a pretty legitamate reason to complain. Especially when those who've "exploited" (don't read into the wording here, I'm not suggesting anyone "exploited anything") gained an advantage over others.
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So they exploited but they didn't actually exploit, but they still gained an advantage. How does that make even the slightest bit of sense?
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			I do not think its fair that 1. name registration happened mid open beta. 2. the hiccups allowed few people to get names they wanted and rest of us was like big slap in the face and now we have left overs. If they want my happy behind to remain happy they need to scrap name registration and do it all over day before headstart or something. this is just plain BS.	
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			Nicely handled! It was some fustrating hours trying to get a name. Faith restored with this nice apology and looking forward to seeing the breakdown letter.	
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			Thanks for the apology and the Boom! boxes, better than a kick in the teeth. Things go wrong, as long as launch goes smoothly is all that matters to me and my friends who have pre-ordered :)	
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I do not think its fair that 1. name registration happened mid open beta. 2. the hiccups allowed few people to get names they wanted and rest of us was like big slap in the face and now we have left overs. If they want my happy behind to remain happy they need to scrap name registration and do it all over day before headstart or something. this is just plain BS.
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So I've preemptively cancelled my three month subscription until I see Carbine start handling situations better.
 
Transparency. That's great!
 
"Compensation" to butter us up. Sure.
 
But it all means nothing if it doesn't actually address the issue and resolve it in a meaningful way. Instead only to further inconvenience players after inconveniencing them in the first place. It leaves a bitter taste in the mouth.
 
With wrong decision after wrong decision being made by Carbine lately. It's making me very worried for this game if this is what we can expect for the future of WildStar.	
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After the lockout period (and honestly it will most likely be as soon as claimed since the Developers stated the lock frees up unclaimed names) the names will be up for grabs.
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5 BOOM BOXES? Good one.
/eyeroll	
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			seriously compensation like this is not usefull , i'll gonne start the game with a reroll because my name is not free , thanks carbine first time that i take a early launch game for waste 14 days .	
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Better yet, I've got to wait 14 days in hopes that someone else doesnt use my guilds name on the random server that I select to then have to disband the current name I chose and put it back in line with the domain registration, the hosting services, and the vast amount of time that was put into creating our guild website. Some guilds have had the same persona's for over a decade...If someone randomly creates a guild with our name on our server.... then what? Now I got to pay and ask the other to pay to transfer somewhere else after the 14 days is up? Come on Carbine, where is your logic? It exist, we know that, you just rushed an incomplete service. Let's hope your content isn't handled the same way. One debacle already, what is yet to come? Please provide a solution and not a distraction (apology/boombox).
 
 
 
Remove the global locks once a name is created, especially for guilds. There is way more involved in a guild name than a character name. I can't stress that enough.	
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Because amateurs?
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Seriously people stop complaining.  For something like this, all they should have to issue is an apology.  Players decided to script it to make sure they got their names, which for all intent is a DDOS attack on the servers. This brings down websites all the time and unfortunately there isn't much that can be done back end wise to prevent it.
 
You don't see all these complaints when trying to order Pax east tickets.  You go on get in queue and are about to pay when the whole thing crashes and you have to go and get in queue again.
 
It is just a videogame. A really awesome one, but it is just a game. Stop acting like your whole world is falling apart because a name happened to be taken...	
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Some guilds have had the same persona's for over a decade...If someone randomly creates a guild with our name on our server.... then what?
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So, I have a hypothetical question for you.
 
Let's say name registration had worked flawlessly, and someone had still beat you to your guild name. What would you have done?
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			If the whole thing would have worked as intended, people would probably complain about only getting one name while having X character slots... I can understand Bernhard Black when he said "Jesus Christ, customers! Why didn't you lock the door?!"	
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It's boiled down to: Give me the name I want, or I will forever be upset.
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On launch, if you didn't get the name you wanted, and due the global lockout of the names for 14 days, you're most likely having to level a character whose name you don't like.
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I do not think its fair that 1. name registration happened mid open beta. 2. the hiccups allowed few people to get names they wanted and rest of us was like big slap in the face and now we have left overs. If they want my happy behind to remain happy they need to scrap name registration and do it all over day before headstart or something. this is just plain BS.
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Even if they would redo everything, it doesn't mean that you would get the name you wanted.
 
An example.. i stood up 5:30AM to get the ONLY name i wanted in Guild Wars 2. The official launch was at 6:00AM. I logged in, created my toon and joined the server 6:01AM. And the name was taken. I never used the name in the previous open beta weekends so no one could know that there is interest in this name (It's actually this one i have here.. and i resgistered this name just a few minutes ago...)
 
Just to tell you how RANDOM those name registrations can be and how hardcore some people are about their names.
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They have explicitly stated names remain globally locked on all servers for 14 days wether the person with the name makes a character with the name they've locked down or not. You can stop white knighting this terribly implemented, terrible idea now, yeah?
 
Quote from BusterCasey, Carbine staff posted here
"Just to reiterate, names are locked for 14 days if reserved by somone. Regardless of when a character is made. So if someone reserved a name and makes a character on day 1, it's still globally locked until that time is up."
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 So what we should be pushing for is free renames once the names are unlocked, because it's a solution that is both feasible and fair.
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That ship has sailed.
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Remove the global locks once a name is created, especially for guilds. There is way more involved in a guild name than a character name. I can't stress that enough.
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The servers don't interact in a way that would make that possible. All of the Name Reservation data is most likely going to be copied over a single database, which will serve as the template for every server. There's probably no way for another server in the NA to know when a character is created using a reserved name on a different NA server, let alone an EU server.
 
I don't know if such a system exists, but if it does, it would be easy for every instance of a reported name to cause other characters with that name to be flagged for rename on every server, and we just don't see that.
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			I would have preferred a reset on the name reservations, I spent 3 hours trying to reserve my name on the night that the page was available but was unsuccessful.  And because I live in the UK, it was then very late at night and I had to go to bed.  I tried again as soon as I got up and my name was taken.  I wouldn't mind loosing out on reserving my name because I didn't get to the webpage in time, but loosing out because your website was broken is completely unfair, and receiving a few gamble boxes doesn't really make up for it.	
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			I still think you should scrap the whole thing and star over personally.  That would be the right thing to do.  I also feel a lot of this would simply be a moot point if you allowed spaces in names.  But you really do make it hard to stay mad at you......... :ph34r:	
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No it hasn't. They've already changed the global lock timer once, they're perfectly capable of changing it again, & the majority of players - including the ones that got their names - have said they were, and still are, against global lock-outs.
 
Change the system to secure each account's name already reserved to one server if possible (probably not possible at this point), change the global lockout to 1 day instead of 17 if they can't do a per-server reserve, or better yet, scrap the whole thing with a public apology and we get to keep our lol-boomboxes for the irritation of the whole thing.
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I meant "that ship has sailed" regarding scrapping the system. They simply aren't going to do that. It's up and running and people are using it.
 
Regarding the global lock, technically that could be changed, I just don't think they will because, as Cougar told us, lawyers don't typically like when they change things that they've officially announced, so although they changed the lock from 90 to 14 days, that was before it was officially announced. That being said, I agree that a 2 week lock is a very bad idea because of how it will affect Head Start and Launch. If, after Name Reservation they find they have 1 million names reserved, the devs may stand back and say "holy crap, how is anyone else going to be able to find a name they want at launch if we go live with this?" and make changes, but I think that's a call Carbine is going to have to make.
 
In any case, free renames are something we can push for that will allow people to have a decent chance of getting the names they want and not require a change to either a system that's already in place (Name Reservation), or a decision that's already been officially announced (lock duration). 
 
 
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I meant "that ship has sailed" regarding scrapping the system. They simply aren't going to do that. It's up and running and people are using it.
 
Regarding the global lock, technically that could be changed, I just don't think they will because, as Cougar told us, lawyers don't typically like when they change things that they've officially announced, so although they changed the lock from 90 to 14 days, that was before it was officially announced. That being said, I agree that a 2 week lock is a very bad idea because of how it will affect Head Start and Launch. If, after Name Reservation they find they have 1 million names reserved, the devs may stand back and say "holy crap, how is anyone else going to be able to find a name they want at launch if we go live with this?" and make changes, but I think that's a call Carbine is going to have to make.
 
In any case, free renames are something we can push for that will allow people to have a decent chance of getting the names they want and not require a change to either a system that's already in place (Name Reservation), or a decision that's already been officially announced (lock duration).
 
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This isn't server driven in that sense, it's database driven. You set triggers on the database that deletes the records from the other "realms" once a guild or character has been created. That is simple logic. We do that type of thing where I work all the time. If they wanted to put their resources into that they could but I'm sure they have bigger fish to fry with a release immenent.
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I do agree with you, but I also think they should allow free server transfers because of guild names.
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			While I'm one of the initial nay sayers about this whole thing, I can wholeheartedly see that the devs really are sorry about what happened and I'm sure they are working out a way to make as many people happy as possible. I think it's way too early to jump to worst case scenario conclusions. When the game goes live, I have a feeling most people will be able to have a fair shot at their name of choice one way or another.	
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I agree. Having a global lock isn't just bad for us, but it's going to be a PR nightmare for Carbine when/if all the gaming blogs report on how WildStar is launching with new players coming into the game and not being able to find names for their characters.
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There is no need to apologize from where I'm sitting.
 
You delivered what you said you would deliver.  Its not your fault everybody had a dozen tabs open on every device they owned trying to beat the other guy that they inflated the bandwidth used 10x and basically did a DOS attack on your server.
 
Bottom line for me is that you promised name registrations would go up on the 13th, and I got a name registered on the 13th.  You delivered what you said you would, anybody complaining that you didn't spend a million dollars on one day's worth of server capacity can just deal with it.	
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			 You people ignore the most important point; they're trying to make up for it. Most companies would just say "Oh it didnt work? That's too bad, maybe next time." Get off your entitled equivar and appreciate that they give a damn for us.	
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Got your preferred name too I take it?
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			People demanding a reset are simply being selfish. They're not thinking about anybody but themselves and simply want to screw people over so they can get their name. If they cared about others they would promote a free name because guess what? Mathematically that way you're considerably more successful on getting your own. Arguing otherwise is simply pig-headedness. Besides I reset would simply be the nail in the coffin for Carbine's reputation. People seem to forget that it was reset and pissed more people off... do you genuinely believe a 2nd reset would be any better? 	
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People demanding a reset are simply being selfish. They're not thinking about anybody but themselves and simply want to screw people over so they can get their name. If they cared about others they would promote a free name because guess what? Mathematically that way you're considerably more successful on getting your own. Arguing otherwise is simply pig-headedness. Besides I reset would simply be the nail in the coffin for Carbine's reputation. People seem to forget that it was reset and pissed more people off... do you genuinely believe a 2nd reset would be any better? 
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Yup, because then you'd have everybody that played by the rules and got their name the first time only to lose it in the reset complaining (much more rightfully so, too).
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			As compensation for the poor implementation of your name reservation system, a system that penalizes people who did not manage to globally secure their first choice (or did, and then lost it due to technical issues on your side that you claimed were not happening) so that they're better not playing for the first 17 days if they care about their name(s)... you offer items that require you to login to your character daily. Do you not see the conflict with that?	
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As compensation for the poor implementation of your name reservation system, a system that penalizes people who did not manage to globally secure their first choice (or did, and then lost it due to technical issues on your side that you claimed were not happening) so that they're better not playing for the first 17 days if they care about their name(s)... you offer items that require you to login to your character daily. Do you not see the conflict with that?
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			I was really hoping for free name changes. :/ Seemed like the fairest way to handle the whole thing, so no one has to feel like they need to not play the game for two weeks on the hopes that they'll be able to get their character name.	
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I appreciate the transparency, but a LOT of people wasted a TON of time AND many like me thought that we had secured a name only to come back and find it taken.  We need to hearken back to the ancient rules of the playground and get some type of do over.  Either scrap the name reservations all-together OR reset and try again.  Keeping the names that we ended up with is not at all fair.
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For all you people saying reset the names and try again what does that actually solve? Yeah great you got another shot at your name but what if someone takes it... will you cry yet again to the forums because your bed time was too early? A names a name, what were you going to do when you rolled an alt? cry to carbine because you can't have multiple characters with the same name?
They gave you an apology and free items, take it and move on if not. Well I think you know where I'm going with this...
As for the boom boxes, keep the drop rate in mind for the rare stuff they have showcased.	
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No. This isn't going to happen and shouldn't happen. I'm sorry you couldn't reserve the name you wanted, but it was never a sure thing you were going to get it in the first place. Had everything worked flawlessly you may still have not gotten it. Yes, it was a mess. It was a poorly thought out system from the start and went downhill from there. But it's done. You're upset and Carbine has to eat that. Maybe you won't play and Carbine has to eat that too.
 
But what they simply can not afford to do is scrap a system that worked for a lot of people (like all the ones you DON'T see crying in the forums) and risk making them mad just to make you happy. It's a numbers game pure and simple. This isn't the playground, it's a business. The business may lose paying customers over this mess up, but it can't afford to risk the loss of MORE customers trying to MAYBE please the ones already upset. What happens if they go your route, call DO OVER, all the people for whom the system worked, lose their names, when the system DOESN'T work any better than the first time, and you STILL FAIL TO GET THE NAME YOU WANT. Now EVERYONE IS MAD, not just some. Now they've had 2 fails for people to blast them about instead of one. So look at it logically, which is was a business that wants to survive has to do, they can't have a do over. They just can't afford to take that risk.
 
This isn't about right and wrong, fair or unfair. The company can't afford to take another hit like this before launch. If we want to play the game, the company has to survive. If Carbine goes down, well what good is your reserved name going to do you then?
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			Boomboxes have been made worthless, people will be opening boxes long after their subscription is cancelled...	
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They won't reset the names.
 
Will they?
 
(Worried)
 
:D	
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They won't reset the names.
 
Will they?
 
(Worried)
 
 :D
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			While I do think a free rename for everybody who preordered would be the best solution, I doubt renaming will be ready by June 17th.	
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I appreciate the apology and think it's great that the Devs are clearly looking for ways to make up for any oversights in their system.  I agree with several other posts that suggest a free name change after the 14 day name lockout, but I do have a couple of questions:
 
1) Will the reserved names be locked for a full 14 days even if the person who reserved it makes their character on the first day of headstart?
 
2) If a name is locked a full 14 days...will the game allow the person who reserved it to make a character with that name on EVERY server, thereby making it impossible for anyone else (within their region) to have that name?
 
I am most concerned about the second question, since I could see this being an unforseen side effect of Carbine's decision NOT to allow the name reservations to be server specific.	
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As compensation for the poor implementation of your name reservation system, a system that penalizes people who did not manage to globally secure their first choice (or did, and then lost it due to technical issues on your side that you claimed were not happening) so that they're better not playing for the first 17 days if they care about their name(s)... you offer items that require you to login to your character daily. Do you not see the conflict with that?
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			I don't know why I'm fascinated with this discussion. I think I actually spent more time looking at the posted responses to this forum last night than actually playing the game.  I was an early purchaser of the digital edition (day 1) and have really been excited about WS for some 8 months.  I like many others logged in at 11AM (thankfully my work affords me that flexibility but its not something I want to advertise to my boss). Eight hours later I was able to get the 7th choice on my list.  Was I angry and bent about the situation, absolutely and I can't imagine the level of frustation for those still having issues.  However, I did feel better a day later and a good nights sleep.  But low and behold, my agitation raised anew with this trivial offering of 5 boxes.  How can a company that has done so much right the last eight months totally screw up this situation and then compound the issue further by insulting the very people (with boxes) that it needs to make this game a success.  Am I going to play this game, absolutely.  But I also  at one-time played WOW, LOTR, SWTOR and Rift.   I'm guessing there will a huge cost/benefit analysis done to figure out how to make everyone happy with the least amount of damage to all parties involved.  Just remember though that this is an MMO and every lost customer will also take the three or four people that those same people would have brought to the game.  We can only hope that the people that handle public relations and that actually work on the game are not one in the same or this won't have a happy ending.	
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Wait...does it seriously reserve the name globally for two weeks even after it's used on one server? That can't possibly be true, right?
 
This whole thing has me scratching my head. What was wrong with the usual method of just logging in on launch day and getting your names locked down on one server?
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Wait...does it seriously reserve the name globally for two weeks even after it's used on one server? That can't possibly be true, right?
 
This whole thing has me scratching my head. What was wrong with the usual method of just logging in on launch day and getting your names locked down on one server?
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Who said name reservation wasn't in the pre-order perks? http://i.imgur.com/n7RAcET.png
 	
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While I do think a free rename for everybody who preordered would be the best solution, I doubt renaming will be ready by June 17th.
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I appreciate the apology and think it's great that the Devs are clearly looking for ways to make up for any oversights in their system.  I agree with several other posts that suggest a free name change after the 14 day name lockout, but I do have a couple of questions:
 
1) Will the reserved names be locked for a full 14 days even if the person who reserved it makes their character on the first day of headstart?
 
2) If a name is locked a full 14 days...will the game allow the person who reserved it to make a character with that name on EVERY server, thereby making it impossible for anyone else (within their region) to have that name?
 
I am most concerned about the second question, since I could see this being an unforseen side effect of Carbine's decision NOT to allow the name reservations to be server specific.
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I appreciate the apology and think it's great that the Devs are clearly looking for ways to make up for any oversights in their system.  I agree with several other posts that suggest a free name change after the 14 day name lockout, but I do have a couple of questions:
 
1) Will the reserved names be locked for a full 14 days even if the person who reserved it makes their character on the first day of headstart?
 
2) If a name is locked a full 14 days...will the game allow the person who reserved it to make a character with that name on EVERY server, thereby making it impossible for anyone else (within their region) to have that name?
 
I am most concerned about the second question, since I could see this being an unforseen side effect of Carbine's decision NOT to allow the name reservations to be server specific.
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{| class="blockquote"
I think it could be.  Surely the GMs already have a tool that will force a name change upon a characters next login, they should just need to code a physical representation of an item that kicks off that process for the current logged in character.
 
If that function doesn't already exist, I'd be very surprised.
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{| class="blockquote"
I appreciate the apology and think it's great that the Devs are clearly looking for ways to make up for any oversights in their system.  I agree with several other posts that suggest a free name change after the 14 day name lockout, but I do have a couple of questions:
 
1) Will the reserved names be locked for a full 14 days even if the person who reserved it makes their character on the first day of headstart?
 
2) If a name is locked a full 14 days...will the game allow the person who reserved it to make a character with that name on EVERY server, thereby making it impossible for anyone else (within their region) to have that name?
 
I am most concerned about the second question, since I could see this being an unforseen side effect of Carbine's decision NOT to allow the name reservations to be server specific.
----
			
{| class="blockquote"
Wait...does it seriously reserve the name globally for two weeks even after it's used on one server? That can't possibly be true, right?
 
This whole thing has me scratching my head. What was wrong with the usual method of just logging in on launch day and getting your names locked down on one server?
----
			Grats Carbine, by trying to be cute and sell a few more pre-orders you came up with a halfass system that wasn't well thought out. Didn't have the proper people in management that know when to pull the plug on a bad idea. You went with it anyway and proceeded to anger almost your entire fanbase. Some people spent more than 9 hours trying to get a NAME. You further *cupcake* on us by not owning up and just going back that what every other successful MMO does and let people make characters when the game goes live. There's a reason they do it this way, IT WORKS. It meets the customers expectations and it's widely accepted. I wonder if you have marketing people that can do the cost/benefit of this "perk." Congrats Carbine you succeeded in alienating and fragmenting your target audience, the "hardcore." Hope you're happy.	
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{| class="blockquote"
Wouldn't even need that. There is already a system in place from the character screen to change a name, and I imagine it links to (or rather opens up) an account service web page. So just email everyone who had an account registered before, say, the end of this week (or the day head start even) a redemption code (keyed to their account alone) and have a spot in the account services check out for codes. No reason to add something else into the game that can be handled outside of it.
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{| class="blockquote"
You have a few more day's of name registration to produce assets that look after both sections of this divide, don't tell me it cannot be done, it's data, nothing more, yes it will take a huge effort, but you can create some backend solution to this *cupcake*ing mess.
 
"The Devs are listening"
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			Thank you	
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{| class="blockquote"
I know what you're talking about, but that option (under "Account Services") in no way means that the back-end server code is in place to initiate a rename.  That's simply a front-end UI.
 
Now the code is *probably* there, but there's no way to know that for sure unless one of the Devs says it is. :)
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{| class="blockquote"
I'm not 100% sure why you think that's relevant. I just went there, and searched for articles about this HORRIBLE WORLD BREAKING CRISIS and I see NADA.
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{| class="blockquote"
Or maybe person A was there at 0:00 ready to go. He didn't get in. He refreshed 1002 times to get the name "Legolas". He gives up. A minute later person B clicks it once, gets in, gets Legolas.
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Carbine:
 
Please do not cater to the vocal minority at the expense of the satisfied majority. A full reset of name reservations would only open up another can of worms, and it would *cupcake* off a lot more people than it would please.. There's no guarantee that we wouldn't run into crippling issues again, and there's no guarantee that the people who are upset would get their names the second time around. Does anyone honestly want to go through what happened on Tuesday again? I know I don't.  :P I think a compromise is the best solution in this situation. Either make reservations server-specific, take away the two-week period and make it so that names are freed up on other servers as soon as they are claimed on one server, or just offer free renames once the two weeks have expired.	
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I had several (over a dozen) names ready to try and reserve, but because of the ridiculously over zealous name filter, I was unable to reserve any of them. Was I being an offensive jerk? No, I wanted some names to begin with "Miss" (no space after) and others either had the "ss" in them or had other combinations that were disallowed. 
 
However, at the time, I didn't know why any of them weren't going through, and since there was so much confusion on the forums over what was actually said when your name was reserved, I was told by many people and assumed on my own, that all my names had already been taken. 
 
I went ahead and used a name that I just came up with on the fly, because I thought my chosen names were taken. Its not a name I wanted because I didn't even think of it until I had been trying to get my AT LEAST dozen other names throughout the day and couldn't. 
 
Fast forward to today when I get an email saying that issue has now been resolved and they're sorry but here's 5 boom boxes. I can't go back and try again for the name I wanted, which MIGHT still be available (and with a dozen to choose from, probably at least one actually is), but I can't check because I already reserved a name I didn't want because I was afraid not to, given the way things had been going.
 
I initially wanted them to scrap the process and let us hash it out in headstart, like we're all used to anyway. I have since changed my mind and realize how unfair that would be to many other people. But I DO believe the least they can do for the people that have shown absolute faith in them by purchasing their product, many of whom did so, like me, before they even got into a single beta, is to give us a free name change AND a free server transfer.	
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Any MMO worth its salt will have a rename system in place, even if it's only something that can be set by Customer Service.  Why?  Because of people who make names that are rude, insulting, swear words, or just plain offensive.
 
So is there a system in place to rename your character?  Yes, there has to be, and is, if the Account Services tab on character selection screen is any evidence.
 
Will they give us said renames for free so that after 14 days we can try and get that name we really wanted?  Nothing from them yet on this, but I really hope they do.  Global name lockout was a HORRID decision on someone's part.	
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{| class="blockquote"
Who said name reservation wasn't in the pre-order perks? http://i.imgur.com/n7RAcET.png
 
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{| class="blockquote"
I had several (over a dozen) names ready to try and reserve, but because of the ridiculously over zealous name filter, I was unable to reserve any of them. Was I being an offensive jerk? No, I wanted some names to begin with "Miss" (no space after) and others either had the "ss" in them or had other combinations that were disallowed.
 
However, at the time, I didn't know why any of them weren't going through, and since there was so much confusion on the forums over what was actually said when your name was reserved, I was told by many people and assumed on my own, that all my names had already been taken.
 
I went ahead and used a name that I just came up with on the fly, because I thought my chosen names were taken. Its not a name I wanted because I didn't even think of it until I had been trying to get my AT LEAST dozen other names throughout the day and couldn't.
 
Fast forward to today when I get an email saying that issue has now been resolved and they're sorry but here's 5 boom boxes. I can't go back and try again for the name I wanted, which MIGHT still be available (and with a dozen to choose from, probably at least one actually is), but I can't check because I already reserved a name I didn't want because I was afraid not to, given the way things had been going.
 
I initially wanted them to scrap the process and let us hash it out in headstart, like we're all used to anyway. I have since changed my mind and realize how unfair that would be to many other people. But I DO believe the least they can do for the people that have shown absolute faith in them by purchasing their product, many of whom did so, like me, before they even got into a single beta, is to give us a free name change AND a free server transfer.
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{| class="blockquote"
The servers don't interact in a way that would make that possible. All of the Name Reservation data is most likely going to be copied over a single database, which will serve as the template for every server. There's probably no way for another server in the NA to know when a character is created using a reserved name on a different NA server, let alone an EU server.
----
			
{| class="blockquote"
but I can't check because I already reserved a name I didn't want because I was afraid not to
----
			
{| class="blockquote"
What happens if they go your route, call DO OVER, all the people for whom the system worked, lose their names, when the system DOESN'T work any better than the first time, and you STILL FAIL TO GET THE NAME YOU WANT.
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{| class="blockquote"
There is also just the fact that some names apparently unlocked in the middle of the day (still waiting to see what light Carbine's postmortem can shed on that) after people reserved them, and people had to reserve them a second time. So we're going to tell them they have to reserve the a 3rd time, "but we promise, if you can get it a this time, it really truly will be locked down!"  Uh huh....
----
			
Been almost 24 hours since i was sent, and responded to, the email telling me I'd have additional editing time for my name. But so far ... no additional time.
 
Anyone know when we're going to be allowed back on to try and get our names right?	
----
			
{| class="blockquote"
Wouldn't even need that. There is already a system in place from the character screen to change a name, and I imagine it links to (or rather opens up) an account service web page. So just email everyone who had an account registered before, say, the end of this week (or the day head start even) a redemption code (keyed to their account alone) and have a spot in the account services check out for codes. No reason to add something else into the game that can be handled outside of it.
----
			Where is this name reservation page?! I still have never seen a link to it... I preordered back in March, but have never seen any links to this name reservation page, no new shiny buttons, etc... I feel  like I am missing something here, and am slightly frustrated by it. Not a huge deal if I have to wait until the launch to make characters, but it'd be nice to at least see what people are talking about, maybe get our guild name saved. :( 	
----
			
{| class="blockquote"
Where is this name reservation page?! I still have never seen a link to it... I preordered back in March, but have never seen any links to this name reservation page, no new shiny buttons, etc... I feel  like I am missing something here, and am slightly frustrated by it. Not a huge deal if I have to wait until the launch to make characters, but it'd be nice to at least see what people are talking about, maybe get our guild name saved. :(
----
			
{| class="blockquote"
Oh I'm just waiting for early access day when we discover all the names we think by now are really reserved turn out to not be reserved at all. Think I'll just completely avoid the forums that week.
----
			
{| class="blockquote"
Just because a mockup of a UI makes it into the game, doesn't mean any of the backend functionality is ready to go. I'd like to believe character and guild name changes could be available shortly after launch, but we have no idea how close to ready those features are, and I fear people are going to be disappointed and confuse inability with unwillingness.
----
			
{| class="blockquote"
Just google it and you can find it.
 
Although I'm hesitant to send anyone else there since they still haven't given me my additional name editing time. LOL
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{| class="blockquote"
Thank you, I was able to do that, however, I think it's rather sad I had to do a Google search when originally told there would be a link from the front page :) Oh well, life goes on! Also, the 60m timer seemed to be counting down for me *shrug* 
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I wanna start by saying, thank you Carbine, for being good developers that care about the players (even just an apology is more than other devs have done/would do).
 
Upset players: Carbine cares. They didn't WANT there to be any issues with name reservation and they're obviously taking this situation seriously. Keep in mind, they have a LOT on their plate right now, with official release only a couple weeks from now. Try to empathize (I'm sure they're empathizing with us).
 
Carbine: I have a couple of ideas and questions for you.
 
Would it be possible to provide free name changes? (if you told players it was more of a matter of possibility and being able to pull it off, vs willingness, then I think some players would simmer down)
 
Would it be possible to somehow implement a system for players to "UNLOCK" their reserved names after they've made their character? (Example, I pick my server, make my character, then want to free up my name for other people to use on other servers and I unlock it).
 
On the subject of free name changes, maybe you guys could limit it to those that request it? Obviously it'd be overwhelming on the support team to have each player open a ticket, but maybe it'd be possible to setup something on the account page that could be automated. (Player is unhappy with the name situation, goes to account page, claims their free-temporary name change [expires 1 week after launch], makes their character on day 1, plays for 14 days, then has 1 week to use their temporary name change)
 
I think the most important thing for you awesome folks at Carbine is to exhaust every possible (key word, possible) effort to make the community feel loved and cared about, cuz you guys do care!	
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I liked the first few pages of this thread the best.
 
It went from
 
 
to
 
 
to
 
 
Yes, we even changed breeds and got younger as we went along.
 
What a time to be alive.	
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{| class="blockquote"
Where. I've never seen this at all in game except in the character creation screen prior to saving the character.
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Customer Support got me all squared away. Thanks CS!
 
Got 60 more minutes and editing time and, more importantly, the name I wanted. 	
----
			
Jhark is never going to change his mind.
 
PPL that got their names is not comparable to ppl getting 100.00000000 $ from a bank glitch in any shape or form and keeping it. They got what they PAID FOR, and WITH GREAT DIFFICULTY and NOTHING MORE. The fact that others did not is a different problem that cannot and should not be solved by screwing over that other person even if it was based on luck and the two were mutually exclusive because of problems on the sellers end.
 
 
 
Tenner will also never get it that while polls may go as far as being fair from certain points of view it's not even up for debate because of objective facts and set rules. Setting a vote up and informing ppl that it would create an exception to the rules would be ok if it went thought and the majority would have the opportunity to vote (they would not because the majority that would be affected by rules changes is the entire player base even ppl who will buy the game later). but even then they would still not have the right to fully change previous things based on a newly voted rule. (Ex: When you are sentenced to 4y in jail for tax evasion and the whole country has a vote on changing prison sentence rules they don't go "well hey you gotta do 4 more years because that's what the new vote allows for", at max they would be released early or have a "by individual" re-trial, which can't be done here). Plus it would set precedents where no one can be sure what they got will not be taken away latter because the majority decides so (for whatever reasons).
 
-------------------------------------------------------------
 
This whole forum is like:
 
Carbine promised a blue cube.
Carbine delivered a cube with 5 blue sides and a red one and the whole thing is a little chipped on the corners.
Hundreds of people are looking at the cube from the angle where they see it as a red square and asking for them to rebuild it while ignoring the
dozens of people that are pointing out they should look at the damn thing from a few more angles.
 
 
 
FFS gotta stop with the analogies (these ones are also oversimplified and don't fix exactly.	
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{| class="blockquote"
So you locked out a name you DIDN'T EVEN WANT because you were afraid not to pick a name, any name?
You know you weren't required to pick a name.
 
That makes me less inclined to feel Carbine should do anything.
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{| class="blockquote"
Why should people that got their names get this offer too?
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{| class="blockquote"
Tony, will there be any remedy for those attempting to register names with disallowed strings of characters like "ens", "ans", "ss", etc.?  Our guild is unfortunately stuck with not our guild name because the three letter combination "ans" is not allowed -- despite having the name in beta (and I mean that not in the sense that we deserve the name over someone else, but in the sense that we're very sure this is just an overactive censor).  
 
Thoughts/ETA/acknowledgment that this is an issue would be very helpful.  Is there be any possibility of changing a locked in name that wasn't desired due to this bug?
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{| class="blockquote"
Well, like I said, I thought and was told by others on the forums (as were many others with the same issue) that the message we received "That character name not allowed", meant that the name had already been taken. As I thought the names I wanted had already been taken, why wouldn't I have reserved a different name?
 
It seems like people just want to argue "their"point, no matter what the circumstances are. Either that or they just don't read enough of the post they're replying to, to actually comprehend what people are saying. (Not directed at anyone in particular, just my opinion based on reading most of these posts about the name reservation issue)
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			I'd opened a case with Tech Support and they've now offered me a reset of my edit timer, which is what I wanted.  Per the agent the next time I login to the name reservation page I'll be able to attempt to get the name I initially wanted since I had a locked a name but when I checked it after the 60 minutes it had reverted to an older name that I'd tried.  So if you're in the situation of being locked into the wrong name open a tech support ticket and they'll at least reset the edit timer so you can try and get what you really wanted.  	
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Adolph didnt get his name either
 
https://www.youtube.com/watch?v=gSgxytU6WJo	
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Entirely off topic...because reasons:
 
https://www.youtube.com/watch?v=Yj0l7iGKh8g
 
HELLLLL YEAAAA!!!	
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{| class="blockquote"
You just didn't know how to read error codes.  There was a "Character name not allowed" error which was being cause by  names with "ss" "con" and other letter combinations because from what i believe was an over aggressive name filter.  This was a mistake and has been remedied.
 
If a name was taken you would have gotten a "This name has already been taken" or something to similar effect which some of my guildmates got.
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{| class="blockquote"
You do realize that name reservation wasn't announced until recently but people (like me) pre-ordered back in March when they first came available.
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{| class="blockquote"
Well, like I said, I thought and was told by others on the forums (as were many others with the same issue) that the message we received "That character name not allowed", meant that the name had already been taken. As I thought the names I wanted had already been taken, why wouldn't I have reserved a different name?
 
It seems like people just want to argue "their"point, no matter what the circumstances are. Either that or they just don't read enough of the post they're replying to, to actually comprehend what people are saying. (Not directed at anyone in particular, just my opinion based on reading most of these posts about the name reservation issue)
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Ok Carbine -
 
After this latest fix, I am NOW willing to accept your apology and your free boomboxes.  It's not the same as not having the snafu in the first place, but it is about the best we could hope for, and very generous on your part.  Thank you for unlocking our uneditable names, removing some of the more stringent strictures on naming rules, and then allowing us another full hour to edit our names or if none are available or satisfactory to then keep the name we had been frozen to previously.
 
All is now forgiven.  Keep up the great work.  Despite this snafu, I (and I'm sure many others upset by it) really enjoy your game and have high hopes for its immediate and continued success.  
 
With this solution, you really did make the best lemonade you could out of a gigantic pile of lemons and I at least am grateful and appreciative.
 
I am unsure if the solution I speak of is posted by the devs anywhere, so in the interest of full disclosure, I will post it here.  After the snafu, I sent in a letter to Support about it saying that I realized it was a huge snafu and that the editor did not allow me to actually edit my name the first time around.  After several communications about it with the Support team, I got a letter yesterday stating that the system had been fixed and if I wanted to take a chance on re-editing my name, I was to send them another email asking them to unlock the name editor and I could try again.  I told them I would.  I got another letter about an hour ago stating that my locked name was now open for editing once again.  I could go in and for an hour try a name.  If I never accepted the final edit, my original name would stand.  I was able to use that time to input several different names.  Some were taken, as I knew they would be, but the one I REALLY wanted above all was not.  I put that one in first, saw it was available, then tried all the other names I hoped for for all my alts.  Saw which ones were taken and which ones were still available at that time and made a note.  Then went back to my most desired name, entered it, clicked ok and am now all set.  
 
So for those of you still hoping for a name change, get your emails into Support ASAP.  
 
I have not checked the various Carbine communication avenues to see if this solution was posted anywhere else.  Hopefully it was (because if it wasn't, that's not cool Carbine), but I would think Carbine would indeed communicate this solution to everyone - or at least hope they would.
 
Regardless, I am, as I said, now happily satisfied and ready to get to Nexus for real!
 
tl;dr - Nice job on the name fix finally Carbine! Good job! Hope you let everyone know about how to go about fixing it for themselves.
 
 	
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{| class="blockquote"
Surely you can't truly fault a person for wanting to be sure they got at least something locked in, when everything was in such chaos?
----
			
{| class="blockquote"
Right.
My point is that by panicking over nothing, you became part of the problem and now you want other people to provide you with a solution. You couldn't get the name you wanted, so you tied up a name you didn't want. Why? Didn't think you'd come up with a name you didn't want at launch? Yes, you were well within your right to pick a name you didn't want, I just don't understand why you would. But you did, and now it's locked. I don't understand why you think you should get a do over (if indeed you do think that, I don't want to put words in your mouth).
 
So how many reserved names out there do we think are names people didn't want, they just felt they had to reserve a name now, or lose it?
 
That said, I don't have a particular side in this. I've argued that Carbine came up with a horrible plan and then failed to make it work (and I listed several common sense ways they could have done it better- no tech skill required). But I also understand why Carbine can't go back on what they've already done. Not won't, CAN'T. If they want to give people a free name change at some point in the future, I'm fine with that (although I'm sure there will be crying when that happens too), but there can not be a do over.
----
			
{| class="blockquote"
1. Sure I can. If they admit they are just taking something for the sake of taking something and not because they actually want it, that's just greed.
2. If you decided to go this route and lock "something" in, then you used the system. You got your one shot and you used it.
 
There was no requirement to lock in a name, at launch you wouldn't be left without a name by not grabbing one up in reserve. So why block your fellow players by grabbing names you don't want?
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{| class="blockquote"
Took me a while but, after a couple of posts from you, I get it:
 
Obvious troll is (now) obvious.
----
			
{| class="blockquote"
1. Sure I can. If they admit they are just taking something for the sake of taking something and not because they actually want it, that's just greed.
----
			
I just wanted to add to what a few others have posted. My name was saying "Not allowed" so I went with another choice but it was my secondary choice. However I sent in a support ticket and explained what had happened and today they reopened my name and made it editable for 60 minutes so that i was able to finally reserve the name I actually wanted.
 
Obviously this will not work if your name stated it was already taken. BUT if it was saying "Not allowed" then you may want to try this. I personally am a very happy camper now.	
----
			
{| class="blockquote"
I just wanted to add to what a few others have posted. My name was saying "Not allowed" so I went with another choice but it was my secondary choice. However I sent in a support ticket and explained what had happened and today they reopened my name and made it editable for 60 minutes so that i was able to finally reserve the name I actually wanted.
 
Obviously this will not work if your name stated it was already taken. BUT if it was saying "Not allowed" then you may want to try this. I personally am a very happy camper now.
----
			Thank you Carbine for unlocking my misspelled name so that i could get the name i really wanted! All is forgiven! Thumbs up for the awesome support! 	
----
			I got the "not Allowed" as well and yes they responded to my ticket and Changed the filters so I could reserve my name. I was very pleased at how they handled it and were fast to respond. The not allowed generally was referring to the filter blocking that was preventing certain letter combinations at the time. When I reported it to them they fixed it and I got my name reserved. I think if people submit tickets and give them a chance to respond you will find they are very willing to work with and fix the situations that they can fix. They can not fix every single situation obviously, but hey are at least trying to fix what they can.	
----
			
{| class="blockquote"
Wait...does it seriously reserve the name globally for two weeks even after it's used on one server? That can't possibly be true, right?
 
This whole thing has me scratching my head. What was wrong with the usual method of just logging in on launch day and getting your names locked down on one server?
----
			
{| class="blockquote"
Yes, it's true. That's why we all hate it.
 
Absolutely nothing is wrong with the usual method, that's what most of us want & would be perfectly happy with.
----
			
I don't really care about those boom boxes..
I registered my name and my guild name right after the guild & name registration went live (2hrs later then it should).
I was happy that i actually did saved both my nickname and my guild name and no one took it before, but when i logged to my account yesterday i found out that my guild name was reseted. How the *** is that possible ?
Take your boom boxes and give me back the guild name that i reserved. I'm using the same guild name for every game. Web page and TS3 are already made with that guild name.
I payed for that i was there on time and i reserved it before anyone else did. Now i don't care what you will do, i want my guild name back. You can say sorry as many times as you want and i still won't be happy. Give me back what i saved	
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{| class="blockquote"
Where did everyone get that information? There's an official response from Tony about how the lock works, https://forums.wildstar-online.com/forums/index.php?/topic/44976-regarding-the-name-reservation-lock/
Am I missing something?
----
			
Got this from the support today.
 
  
Douglas (WildStar Player Support)
May 16 20:11
Hello XXXXXXXXXXXXX,
I want to apologize for all the craziness and frustration that the name reservation process has caused. I understand that this has been causing a number of confusing issues for those attempting to reserve their name. The traffic to the site should be slowing down now, so it should be easier to get through to properly get a name reserved.
The Developers produced a plan that you can read about at https://forums.wildstar-online.com/forums/index.php?/topic/46736-an-apology-from-the-devs/.
At this time, we cannot grant you a name that is now showing as taken. Customer Support's only available option is to offer the ability to reset the timer on your name/guild reservation page. If you accept it, this would give you an extra hour to edit your current name selection, starting from when you next log in.
If you would like to consider resetting your ability to edit your current name, please let us know. Otherwise, please watch the forum post above for updates on the issue directly from the Developers.
Regards,
DouglasWildStar Support Team	
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{| class="blockquote"
wtf people? calm down :D it's just a name.... this thread is insane and should be locked.
----
			It's sad that people still don't get it and still don't know what's at stake here.	
----
			
{| class="blockquote"
 
so again be thankful you saved one at least.
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{| class="blockquote"
That's taking it waaaay to far in the other direction. Some (minority or not) didn't. Yes that would have happened to some (a lot less) even with no reservations BUT because we do have reservations many many more opportunities for getting the name they wanted (on other servers) or alt names will be gone for 17 days which is the part they should try to change now or at least mitigate, by free rename at that date.
 
 
It would be understandable if they can't (which seems to be the case) do anything more than give boom boxes (because of legal reasons, going back on the 14 days announcement and tech limitations and maybe not being able to set up the system for renames fully by then or because they are worried it would affect the live servers with millions of new customers on) , along with allowing you to edit your name until launch and nothing else, but no one should be grateful for it (even if it's more than other companies would and have done in similar cases).
 
 
"When a gift is deserved it's not a gift it's a payment." (yes, this doesn't exactly fit, but this is sort of for the "it's more than they were obligated to do so it's basically a gfift").
 
Ofc that's just my opinion.
 
------------------------------------------------------
Like yourself?
 
What part of setting dangerous precedents that would affect the whole player base over years to come (even those that would be buying the game for 3 years from now) did you not understand from this thread? (again, rhetorical question)
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So far, after sending in a ticket, they allowed me a second change to enter a name. Ah was able to get the name Applebloom(It sure isn't my name) but it'll have to do.
 
My rage has subsided.	
----
			
{| class="blockquote"
^ this..
 
Many new mmo's don't even give you the ability to choose your name at launch especially on the server you want.. We should at least be thankful we can have 1 name on our favorite name list to use (even if the website was slow and we were late doing it). All the best names will be taken in a matter of 1 hour or less on ALL servers at launch so again be thankful you saved one at least.
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{| class="blockquote"
I'm not so sure about this point.  We can see when account friends are online, even on other realms, we can whisper them, etc.  Which would seem to mean there is an account database/server that tracks what realm and character we are logged into, and knows when we create new characters or switch realms, and notifies our account friends of that regardless of what realm they are playing on.  So it seems like it should be possible to have the reserved name database be equally global and have the entries cleared once the reserving account has created a character/guild with them.
----
			I still believe Fairness is more important than all those people who successfully saved thier names by legit means or otherwise. People who are against the idea of a do-over or reset dont seem to understand its not about the names. Its about the lack of fairness. Yes those that didnt get the names they wanted might not get them even if there was a do-over. But at least they would have gotten the fair chance to try (something they were robbed of the first time around). If they want to complain after that then i will be standing behind you all saying that the situation was fair and they should have just typed faster.    	
----
			
{| class="blockquote"
I still believe Fairness is more important than all those people who successfully saved thier names by legit means or otherwise. People who are against the idea of a do-over or reset dont seem to understand its not about the names. Its about the lack of fairness. Yes those that didnt get the names they wanted might not get them even if there was a do-over. But at least they would have gotten the fair chance to try (something they were robbed of the first time around). If they want to complain after that then i will be standing behind you all saying that the situation was fair and they should have just typed faster.    
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Dangerous precedents like "we will be breaking/taking away services/promises already rendered for the majority to  TRY to make it right for the other, fewer people,  when glitches appear that are entirely out fault" (this is the oversimplified version) and only one of the problems.
 
The game is also not officially launched so there is a different set of rules (or at least there are some amendments to them) atm.
This matters because doing a reset (I'm guessing it's still what you want and refer to) based on rules that apply for the in-game service to please a small, even if justified to be angry, crowd at the expense of another larger crowd that did nothing wrong is the MORE dangerous precedent than "not holding them accountable for a mistake on which they are trying to do right by as well as they can".
 
And we will be seeing many many more mistakes, we always do, with all companies, the last thing we need is the entirety of the current and future buyer base (any ppl that will ever buy WildStar) to not feel safe about items/services they got by doing nothing wrong (specially if it ended up affecting a minority) .
 
 
{| class="blockquote"
 
I'm sure there should never be rollbacks in game due to gamebreaking glitches because some people "didn't do anything wrong."
----
			
{| class="blockquote"
... Fairness...fairness. Yes ... fair chance... fair and ...    
----
			Got me a name, all good, just bit of a disappointment by time it got sorted out all decent names were taken. Either way as long as the game runs smooth at launch im fine.	
----
			What's gon suck for me is that after two weeks of release, if ah get my name Applejack back, I'll be dropping applebloom's name in an heartbeat. No hate to my kin and all but...my name is my name	
----
			I remember a time when name reservations weren't a thing. You'd pick a name and if it bounced back as already taken, you'd try another one. They've offered a sincere apology and gave anyone who preordered extra bonus items as apology. Get over yourselves to those saying its not enough, it's a ridiculously new low for entitlement.	
----
			what irritates me is they constantly tell me that they have fixed the name restrictions and that my account is now editable (by 3 different customer service peeps) .. Yet, every time I check it is no longer editable.. I am at my wit's end..	
----
			
{| class="blockquote"
I remember a time when name reservations weren't a thing. You'd pick a name and if it bounced back as already taken, you'd try another one. They've offered a sincere apology and gave anyone who preordered extra bonus items as apology. Get over yourselves to those saying its not enough, it's a ridiculously new low for entitlement.
----
			
{| class="blockquote"
I still believe Fairness is more important than all those people who successfully saved thier names by legit means or otherwise. People who are against the idea of a do-over or reset dont seem to understand its not about the names. Its about the lack of fairness. Yes those that didnt get the names they wanted might not get them even if there was a do-over. But at least they would have gotten the fair chance to try (something they were robbed of the first time around). If they want to complain after that then i will be standing behind you all saying that the situation was fair and they should have just typed faster.    
----
			
{| class="blockquote"
To make the claim that it was unfair is to assert that some were treated differently than others. Each person who attempted to use the system, got exactly the same super low chance that the system would work during that attempt. Not all results were the same, but that doesn't mean the program made a decision to favor anybody over anybody else.
 
The system treated everybody exactly the same. It was awful, frustrating, and a zillion negative things, but I still don't think it was unfair.
 
Also, for every single person who didn't get their name and thinks things were "unfair", there's a person who had to bang their head against the same super frustrating digital wall to actually reserve the name, otherwise it wouldn't have been gone. I'd agree that we were a bit mislead. Carbine lead us to believe it would be a test of speed. Instead it was some factor of chance multiplied by persistence, but the distribution was equitable. 
 
 
----
			Though a reset would be fair, I think it's not possible at this point anymore and I doubt it would work better the second time anyway. Also, a reset wouldn't fix this f*ckedup system design, which is more of a problem imo.	
----
			   Nah. Not reset. Just scrap. Let us all rush to the names we want at launch when everyone will have the same chance and can even reserve the names we want on different servers.	
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{| class="blockquote"
I remember a time when name reservations weren't a thing. You'd pick a name and if it bounced back as already taken, you'd try another one. They've offered a sincere apology and gave anyone who preordered extra bonus items as apology. Get over yourselves to those saying its not enough, it's a ridiculously new low for entitlement.
----
			
I am confused, so how many name reservations/guild names do we get? Since I have created 6 charcters on the alpha/beta (open)  of the game do we get all 6?
 
 	
----
			1 per account I believe.  It's not by how many toons you had before.	
----
			
{| class="blockquote"
To make the claim that it was unfair is to assert that some were treated differently than others. Each person who attempted to use the system, got exactly the same super low chance that the system would work during that attempt. Not all results were the same, but that doesn't mean the program made a decision to favor anybody over anybody else.
 
The system treated everybody exactly the same. It was awful, frustrating, and a zillion negative things, but I still don't think it was unfair.
 
Also, for every single person who didn't get their name and thinks things were "unfair", there's a person who had to bang their head against the same super frustrating digital wall to actually reserve the name, otherwise it wouldn't have been gone. I'd agree that we were a bit mislead. Carbine lead us to believe it would be a test of speed. Instead it was some factor of chance multiplied by persistence, but the distribution was equitable. 
----
			
Forgive me for repeating anything that's been said, but it's a looong thread and I just wanted to express my opinion.
 
If it had just been issues with webpages not loading properly, I'd say the apology would be fine and nothing more.  Everyone knew that it wasn't going to flow smoothly.  I'd have been bummed if someone beat me to my name, but I'd get over it.
 
My problem is that the website made me THINK I had my name, so I stopped trying and then it got lost.  I put in my name, and watched the timer tick, then was happy.  Then an hour or so later, my friends were telling me about the link to confirm if you got the name you wanted and it said I didn't have it anymore.  Then when I went back to the reservation page, it was gone.  It is because of THAT, that I think Boom Boxes are inadequate.   I don't think there should be a reset, I DO think one free name change per account should be issued, for when the names get released on various servers where the reservations aren't used.
 
I won't cancel if it doesn't happen, I won't rage, but I will be a bit disappointed.	
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{| class="blockquote"
I remember a time when name reservations weren't a thing. You'd pick a name and if it bounced back as already taken, you'd try another one. They've offered a sincere apology and gave anyone who preordered extra bonus items as apology. Get over yourselves to those saying its not enough, it's a ridiculously new low for entitlement.
----
			
{| class="blockquote"
To make the claim that it was unfair is to assert that some were treated differently than others. Each person who attempted to use the system, got exactly the same super low chance that the system would work during that attempt. Not all results were the same, but that doesn't mean the program made a decision to favor anybody over anybody else.
----
			It was fair. Perhaps it was not just. It certainly was not convenient.But it was fair.	
----
			How is it fair that you are told that your reservation is saved, but then they give it away to someone else? Fair? How?	
----
			Well no, that's not fair. That's dishonest.	
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{| class="blockquote"
Forgive me for repeating anything that's been said, but it's a looong thread and I just wanted to express my opinion.
 
If it had just been issues with webpages not loading properly, I'd say the apology would be fine and nothing more.  Everyone knew that it wasn't going to flow smoothly.  I'd have been bummed if someone beat me to my name, but I'd get over it.
 
My problem is that the website made me THINK I had my name, so I stopped trying and then it got lost.  I put in my name, and watched the timer tick, then was happy.  Then an hour or so later, my friends were telling me about the link to confirm if you got the name you wanted and it said I didn't have it anymore.  Then when I went back to the reservation page, it was gone.  It is because of THAT, that I think Boom Boxes are inadequate.   I don't think there should be a reset, I DO think one free name change per account should be issued, for when the names get released on various servers where the reservations aren't used.
 
I won't cancel if it doesn't happen, I won't rage, but I will be a bit disappointed.
----
			
I still feel like their is a lack of clarity around what exactly will happen with the reserved names.  Are there any Dev posts that specifically say that the person who reserves a name can make a character on every server, if they so choose, within their 17 day allowance, before it is freed up for others to use?
 
I'm fine with the name I was able to save, but would sure like a shot at my 1st choice at some point on the server I end up on.	
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{| class="blockquote"
 
I still feel like their is a lack of clarity around what exactly will happen with the reserved names.
----
			
{| class="blockquote"
 There isn't. It's just that, sadly, the info is scattered all over the place with 1 seemingly contradictory reply from one staff member (he can't really be blamed for it, the post to which he was replying had a rather convoluted phrasing).
 
See here: https://forums.wildstar-online.com/forums/index.php?/topic/46816-request-need-an-answer-once-and-for-all/page-2&do=findComment&comment=466249
 and the "Reserved names will be yours exclusively across all realms and regions for 14 days starting at launch. " from the reservation page
and "Your name reservations will be valid for 14 days after Launch on June 3rd. So after June 17th, any names that you haven't claimed will be available to the public, so make sure to get started!" on the FAQ page coupled with "after the maintenance on June 17th any unused names will unlock" from some other reply to some other thread.
----
			Thanks for this guys, things happen and we move on. This is really NOT a big issue, and I appreciate your attention to it.	
----
			
Hey, how can it be that there are over 900 thank you notes here and for me the green reserve button still does not do anything.
Get a loading hamster on my screen for 2 seconds and then...nothing.	
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{| class="blockquote"
Hey, how can it be that there are over 900 thank you notes here and for me the green reserve button still does not do anything.
Get a loading hamster on my screen for 2 seconds and then...nothing.
----
			
Think they should be wiped and done again on a different date to be honest, I know that would make a lot of unhappy campers but at this moment from friends in and outside of my guild they suffered issue with this ranging from.  
-Enemy's name grabbing against major guilds such as in SWTOR were the Dev's had to fish threw names and fix the issue after server mergers. 
-1/4 of the people who pre ordered received no information on how to correctly do this till 5/17/2014. 
-Euro links were given out.
-Bugged out to where people were unable to input information.
-Finally able to input but Error was given.
-hours of attempts just to find names were all taken for all servers.
 
Other considerations such as people with characters with those names since early Alpha/Beta should be considered.  Not just who got lucky faster.  No amount of boom boxes can adequately replace someones name they have had for years.	
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That's nice.
What do the people who haven't even been able to log in due to the eula problem get?	
----
			
 name reserve thing is so pointless imo..
 
think about it why we reserve name early and whom we reserve our names from?
pre orderers  get 3days early access anyways.. so making pre orderers reserve names now is a unnessesary war.
at launch everyone who pre ordered creates their chars gets the names they want.. that way noone can complain..	
----
			So I've tried reserving my name but it is stuck on saving. Been like this for half an houir now.	
----
			
{| class="blockquote"
Even reading this information, it doesn't outright say that I can use my reserved name on more than one server.  It says it is mine exclusively across all realms and regions for 14 days, but does that simply mean that my reservation is not bound to any one server until I choose one, or does it truly mean I can use my reservation on multiple servers, as long as I do so within that timeframe?
 
Why can't we just get a Dev post that says "yes, you will be able to create a character on every single server using your reserved name, if you choose to." if that's the nuts and bolts of it?
----
			
All "bugged" reserved name have been cleared ? 
 
I reserved my name on the launch, since that day, it say me that i don't have any name reserved, and the name i reserved is already taken.
 
Strange thing, is that i use this nickname since 2002, and in more than 50 game, i never had problem to take it, and never seen someone else with. So i'm nearly sure that theire is still bugged nickname cause of the first day ^^	
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Since no one answered my post i'm going to copy and paste it again for as long as i will receive an answer that i will be happy with.
If you have to, reset EVERYTHING again and this time post it on your main page since there was no rule on which i would have to go to forum to find out that there was a reset on names that we saved. It shouldn't be called support, staff members would fit the best since support helps in situations like this one..
 
"I don't really care about those boom boxes..
I registered my name and my guild name right after the guild & name registration went live (2hrs later then it should).
I was happy that i actually did saved both my nickname and my guild name and no one took it before, but when i logged to my account yesterday i found out that my guild name was reseted. How the *** is that possible ?
Take your boom boxes and give me back the guild name that i reserved. I'm using the same guild name for every game. Web page and TS3 are already made with that guild name.
I payed for that i was there on time and i reserved it before anyone else did. Now i don't care what you will do, i want my guild name back. You can say sorry as many times as you want and i still won't be happy. Give me back what i saved"	
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			Happy to see you guys always listen to player issues.	
----
			
From what several folks have sited and said, I can see that re-do of the Name Reservation Process itself would just make things worse, and knowing our luck, be just as bugged and messed up as it was the first round.
 
Based on the long debate we've been having here, the following seems like the best course of action given what can/can't be done and to make things truly 'first come first serve' fair:
 
Carbine Recovery Plan:
 
1) Wipe ALL Character and Guild Name Reservations completely, removing every global lock created by this system.
 
2) Proceed on the premise of the general MMO working rule of thumb that 'Early Access' is our opportunity to acquire our names 'first come first serve' on INDIVIDUAL servers as apposed to locking it on them all for 2 whole weeks.
 
3) Carbine contemplates a more equivalent form of compensation besides 5 Boom Boxes for failing to deliver on the pre-order benefit of Name Reservations.  We're not asking for hundreds of dollars, but something better, so think hard this time!  Something useful even in terms of in-game functionality, like allow pre-orders to be able to use Mounts/Vehicles from Level 1 without paying to train for it.
 
4) Carbine sends out an actual EMAIL explaining what happened, reiterating their sincerest apologies, and announcing that names need to be reserved instead in 'Early Access.' And this information HAS to be sent out as an Email; not just some Twitter notification, as many of us only just started to read these sorts of media updates (even these forums) out of necessity as we Googled frantically the web to figure out what was wrong with the Name Reservation System.	
----
			
Apology is appreciated. Peeps were always gonna freak out a bit tho :D
I include myself in that	
----
			
{| class="blockquote"
From what several folks have sited and said, I can see that re-do of the Name Reservation Process itself would just make things worse, and knowing our luck, be just as bugged and messed up as it was the first round.
 
Based on the long debate we've been having here, the following seems like the best course of action given what can/can't be done and to make things truly 'first come first serve' fair:
 
Carbine Recovery Plan:
 
1) Wipe ALL Character and Guild Name Reservations completely, removing every global lock created by this system.
 
2) Proceed on the premise of the general MMO working rule of thumb that 'Early Access' is our opportunity to acquire our names 'first come first serve' on INDIVIDUAL servers as apposed to locking it on them all for 2 whole weeks.
 
3) Carbine contemplates a more equivalent form of compensation besides 5 Boom Boxes for failing to deliver on the pre-order benefit of Name Reservations.  We're not asking for hundreds of dollars, but something better, so think hard this time!  Something useful even in terms of in-game functionality, like allow pre-orders to be able to use Mounts/Vehicles from Level 1 without paying to train for it.
 
4) Carbine sends out an actual EMAIL explaining what happened, reiterating their sincerest apologies, and announcing that names need to be reserved instead in 'Early Access.' And this information HAS to be sent out as an Email; not just some Twitter notification, as many of us only just started to read these sorts of media updates (even these forums) out of necessity as we Googled frantically the web to figure out why was wrong with the Name Reservation System.
----
			
Thank you! Very much appreciated carbine!
 
I love how your company handles things. Not everything can go perfect and an apoligy goes a long way with me!	
----
			So carbine is going to do that wipe, or "first come first serve" was a lie ?	
----
			
{| class="blockquote"
From what several folks have sited and said, I can see that re-do of the Name Reservation Process itself would just make things worse, and knowing our luck, be just as bugged and messed up as it was the first round.
 
Based on the long debate we've been having here, the following seems like the best course of action given what can/can't be done and to make things truly 'first come first serve' fair:
 
Carbine Recovery Plan:
 
1) Wipe ALL Character and Guild Name Reservations completely, removing every global lock created by this system.
 
2) Proceed on the premise of the general MMO working rule of thumb that 'Early Access' is our opportunity to acquire our names 'first come first serve' on INDIVIDUAL servers as apposed to locking it on them all for 2 whole weeks.
 
3) Carbine contemplates a more equivalent form of compensation besides 5 Boom Boxes for failing to deliver on the pre-order benefit of Name Reservations.  We're not asking for hundreds of dollars, but something better, so think hard this time!  Something useful even in terms of in-game functionality, like allow pre-orders to be able to use Mounts/Vehicles from Level 1 without paying to train for it.
 
4) Carbine sends out an actual EMAIL explaining what happened, reiterating their sincerest apologies, and announcing that names need to be reserved instead in 'Early Access.' And this information HAS to be sent out as an Email; not just some Twitter notification, as many of us only just started to read these sorts of media updates (even these forums) out of necessity as we Googled frantically the web to figure out why was wrong with the Name Reservation System.
----
			
{| class="blockquote"
This isn't the best course of action, it would actually be the worst. The name registration has been going on for a few days now and there are people who are happy with what they got (you just don't see many of them here because they have no reason to come complain). What Carbine seems to be doing now with resetting the editing timer for people who picked a name seems the best course of action.
 
Don't confuse what you want or what you think would be "fair" with what would be best. I agree name reservation, especially the way it was planned, was a bad idea from the start. Getting your name when you make your toon is something we're all use to and at least comfortable with, but to Wildstarize a phrase, that spaceship has sailed... cowboy.
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{| class="blockquote"
From what several folks have sited and said, I can see that re-do of the Name Reservation Process itself would just make things worse, and knowing our luck, be just as bugged and messed up as it was the first round.
 
Based on the long debate we've been having here, the following seems like the best course of action given what can/can't be done and to make things truly 'first come first serve' fair:
 
Carbine Recovery Plan:
 
1) Wipe ALL Character and Guild Name Reservations completely, removing every global lock created by this system.
 
2) Proceed on the premise of the general MMO working rule of thumb that 'Early Access' is our opportunity to acquire our names 'first come first serve' on INDIVIDUAL servers as apposed to locking it on them all for 2 whole weeks.
 
4) Carbine sends out an actual EMAIL explaining what happened, reiterating their sincerest apologies, and announcing that names need to be reserved instead in 'Early Access.' And this information HAS to be sent out as an Email; not just some Twitter notification, as many of us only just started to read these sorts of media updates (even these forums) out of necessity as we Googled frantically the web to figure out why was wrong with the Name Reservation System.
----
			
{| class="blockquote"
Nicely put mate :)
 
I love the phrase, where did you see/hear it? XD
----
			
{| class="blockquote"
This would be wonderful, for me.
----
			
{| class="blockquote"
From what several folks have sited and said, I can see that re-do of the Name Reservation Process itself would just make things worse, and knowing our luck, be just as bugged and messed up as it was the first round.
 
Based on the long debate we've been having here, the following seems like the best course of action given what can/can't be done and to make things truly 'first come first serve' fair:
 
Carbine Recovery Plan:
 
1) Wipe ALL Character and Guild Name Reservations completely, removing every global lock created by this system.
 
2) Proceed on the premise of the general MMO working rule of thumb that 'Early Access' is our opportunity to acquire our names 'first come first serve' on INDIVIDUAL servers as apposed to locking it on them all for 2 whole weeks.
 
3) Carbine contemplates a more equivalent form of compensation besides 5 Boom Boxes for failing to deliver on the pre-order benefit of Name Reservations.  We're not asking for hundreds of dollars, but something better, so think hard this time!  Something useful even in terms of in-game functionality, like allow pre-orders to be able to use Mounts/Vehicles from Level 1 without paying to train for it.
 
4) Carbine sends out an actual EMAIL explaining what happened, reiterating their sincerest apologies, and announcing that names need to be reserved instead in 'Early Access.' And this information HAS to be sent out as an Email; not just some Twitter notification, as many of us only just started to read these sorts of media updates (even these forums) out of necessity as we Googled frantically the web to figure out why was wrong with the Name Reservation System.
----
			
{| class="blockquote"
I just figured that's how to make all phrases Wildstar phrases. Put "space" in front of a place or thing (but probably not a person), so spacehouse, spaceblender, etc. and add "cowboy" to the end. "The road to spacehell is paved with good intentions, cowboy."
----
			
{| class="blockquote"
Fixed that for ya. It would be horrible for Carbine, and possibly illegal.
----
			
{| class="blockquote"
Fixed that for ya. It would be horrible for Carbine, and possibly illegal. And of no use whatsoever to the people who played by the same rules and go their name.
----
			
{| class="blockquote"
Don't you think that taking away something that someone already reserved is illegal as well ?
I reserved a guild name, get an info "your guild name has been saved" and find out few days later that my nickname is still saved, but my guild name has been reseted. Is that legal for you ?
----
			
{| class="blockquote"
I've started threads advocating free renames and coordinating name unlocks to help people get the names they want. These are the kinds of things that can, and should, be done. IMHO. What you're advocating is simply unreasonable, especially given the high likelihood that you'll be able to get the names you wanted two weeks into launch.
 
Yes, the Name Reservation system they went with is less than optimal, and many of us were not only critical of it when it was announced, but realized the drawbacks of having it be first-come, first-served though a web page over a month ago. That being said, there are some options that are feasible, and some that are not. What you are asking for is not.
----
			+1 for any move forward that involves a reset, +2 for any move fwd that sees a huge release monday of a signup page similar to the ToR method.	
----
			
{| class="blockquote"
It is to me as they stated that there were problems with the code, they did not TAKE it away from you, the server did not save it properly. until it is secure (which you could see using the website that started like rest.wild-star...)
 
If you had proof of it being saved there then you could send that in and have them fix it for you as you have proof, but without that it is a server error which is completely legal. sucks beyond belief, but legal
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			My other boom box is a T90	
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