109351-thanks-carbine-for-destroying-my-guild

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If you haven't heard, there is a bug currently affecting a lot of guild leaders.  This bug resets their genesis key and makes it impossible to zone into GA.  It is also not possible to redo the attunement; you are effectively stuck.  There is no fix except the good ole "you can make a new character, get to 50, and hope it doesn't happen again."
 
Needless to say, my guild leader thought that response was outrageous and stopped playing.  How long do you think it took for everyone else to follow suit?  Let me tell you how long it took.  About a week.  Each raid day less and less showed up.  Finally, people starting disbanding and transferring, or they just quit.  
 
For a "hardcore" game where raiding is really the only thing to do....this sort of needed to be fixed the instant it was broke.  There was never even any mention of it being fixed, thus there was never any hope for those affected.
 
Am I supposed to pay $20 to transfer servers to keep playing?  Or do I just join a lot of other people in quitting?  Or you can let us transfer to another server for free?  I feel like I gave this game more than it's fair share of chances.  All the way from beta until now I had high hopes.  
 
So, thank you Carbine for destroying my guild, and turning me into a disgruntled customer.  	
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			That was seriously the response they sent you?	
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			Sounds to me like your Guild.leader destroyed your guild not Carbine. He could have submitted a CS.Ticket or even reported the bug and waited it out. I doubt this would have been permenant.	
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That's what he did about 3 weeks ago.  Submitted multiple support tickets and "waited it out."  That did not work.  So far, it is permanent.
 
It's happened to many guild leaders.  The official response they got was "you can make a new character and level it to 50."  I'm not even kidding.	
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			Noone left because he left they left because the game dont worth the time.	
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Sounds to me like your Guild.leader destroyed your guild not Carbine. He could have submitted a CS.Ticket or even reported the bug and waited it out. I doubt this would have been permenant.
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I think the game is fun, but I still wish it had been fixed immediately.  According to Cougar, they compile a daily list of the most important problems currently affecting Wildstar.  They get 10 from each area of the game, and he takes those lists and makes a sort of "super 10" list.  Anything on that list that is considered game breaking is something that will be fixed immediately.  Such as chuas being too fat.  That was important enough to be hotfixed.  I honestly did not notice my chua was fat but I wouldn't judge a chua for being...stocky.  Another example would be when WIld Barrage was hitting everything around the caster.  They fixed that in 5 hours according to the Nexus Report.
 
If the devs are listening then surely they shed some light on this issue.	
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That's what he did about 3 weeks ago.  Submitted multiple support tickets and "waited it out."  That did not work.  So far, it is permanent.
 
It's happened to many guild leaders.  The official response they got was "you can make a new character and level it to 50."  I'm not even kidding.
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Well that's not the best response to receive when asking for help. Heck that should really be look into because that's bad service on their end whoever gave the call.
 
Is their staff small?	
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Oh I enjoy the game too, and have come across many bugs and issues, and have for the most part stood behind Carbine....but
 
If any one thing in the game would make a sane, rational player leave it's this and then their guild will undoubtedly follow, this is a problem.	
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			They should at least be offering a rollback to a known good state and offering an apology for the bug, as well as encouraging players to not use an attuned player as a GM of a guild until the bug is fixed...	
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Well... I can see.. several disappointing things in W* which lead to things like you have experienced now. Indeed, it is all bout "how much bugs/*cupcake*ing daily quests can you stand" until they realize ... ok well wrong way. Several bugfixes are about to come...  which should have been there at release day... but well.. .
 
For me a very disappointing thing: my guild and I will have problems to enter 40man which is really sad. There are not enough players to build a second 20man right now which means we must come up with a fusion which of course, is not what we wanted in first place :/.
 
Sad story as well but we will make it.	
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			How would they make it right?  Let affected guild's members transfer?	
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			Good question, I cannot answer this. I hope that somehow a guild fusion becomes available and ends up well. Otherwise my guild and I would have to skip 40man or try to build a second 20man with a very low chance of success.	
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If you haven't heard, there is a bug currently affecting a lot of guild leaders.  This bug resets their genesis key and makes it impossible to zone into GA.  It is also not possible to redo the attunement; you are effectively stuck.  There is no fix except the good ole "you can make a new character, get to 50, and hope it doesn't happen again."
 
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If you haven't heard, there is a bug currently affecting a lot of guild leaders.  This bug resets their genesis key and makes it impossible to zone into GA.  It is also not possible to redo the attunement; you are effectively stuck.  There is no fix except the good ole "you can make a new character, get to 50, and hope it doesn't happen again."
 
Needless to say, my guild leader thought that response was outrageous and stopped playing.  How long do you think it took for everyone else to follow suit?  Let me tell you how long it took.  About a week.  Each raid day less and less showed up.  Finally, people starting disbanding and transferring, or they just quit.  
 
For a "hardcore" game where raiding is really the only thing to do....this sort of needed to be fixed the instant it was broke.  There was never even any mention of it being fixed, thus there was never any hope for those affected.
 
Am I supposed to pay $20 to transfer servers to keep playing?  Or do I just join a lot of other people in quitting?  Or you can let us transfer to another server for free?  I feel like I gave this game more than it's fair share of chances.  All the way from beta until now I had high hopes.  
 
So, thank you Carbine for destroying my guild, and turning me into a disgruntled customer.  
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Do you have a screenshot of this or anything that is physical we can see?
 
Not saying I don't believe it could happen, but I am skeptical in nature when someone makes a claim I usually ask for a source or evidence.
Then it would just be your only word we had to trust (and we don't know you).
 
 
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PS: Don't post a selfie on a gaming forum. 
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Yes, take your head out of the sand and look at numerous posts around the forums that detail this bug to great extent, even to timestamps of CS conversations and community manager responses.
 
PS: Don't post a selfie on a gaming forum. 
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Holy shit. 
 
Im PVP focused so this is the first I heard of this. 
 
So...wait. They can grant an unknown number of people free credit on a notoriously grindy and buggy step of attunment but cant give individual guild leaders credit for attunement?
 
This game is f2p by November.	
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			That is correct.  They cannot fix the keys.	
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Sounds to me like your Guild.leader destroyed your guild not Carbine. He could have submitted a CS.Ticket or even reported the bug and waited it out. I doubt this would have been permenant.
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I originally found out about this bug from reddit, the OP of that thread mentioned - "No idea but a Carbine employee PMed me. So I hope we can sort the problem out. I'll keep you guys posted on what's happening."
 
Someone else made a new thread about the bug few days later, and actually got CRB to respond.
 
Bug report thread about it on the game's own forums. No CRB response here though. :(
 
How did this not affect Enigma and Voodoo? Did they change guild leader to an alt in time?	
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			Yeah this is a real issue. It had happened to my Wife, which made her move onto a different game (Archeage) Which I won't stand to move with her to. Myself I'm still here because some of my friends and my brothers still play.	
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			solid guild base you got there.	
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			I understand there is a time investment thing involved here, and it does suck that a lot of that time seems wasted to a bug. But I think that people are taking this game to seriously to begin with.	
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I understand there is a time investment thing involved here, and it does suck that a lot of that time seems wasted to a bug. But I think that people are taking this game to seriously to begin with.
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I understand there is a time investment thing involved here, and it does suck that a lot of that time seems wasted to a bug. But I think that people are taking this game to seriously to begin with.
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I'm calling BS on this. I want a pic of the email between carbine and the GM where carbine says "too bad, nothing we can do, just start over"
 
Maybe your GM salvaged his key by accident, maybe he never completed it on silver and was too embarrassed to tell the guild... Maybe it is a bug but sure as sht carbine would be able to fix it. They did make the game after all	
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 Maybe it is a bug but sure as sht carbine would be able to fix it. They did make the game after all
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Yes, they did make the game. However:
 
1) more than 8 years under development. insiders say half of carbine is totally competent, while the other half is dragged (like in many industries with new companies).
2) They couldn't fix the effects of a bug present since beta, namely the "white item no stats" build. So it's not the first time that they can't navigate around the kludge and the spaghetti that is their scripting system and server/client architecture. They can't reproduce or fix certain emergent bugs that arise from complex events (eggs (crimson badlands), quest items, mobs). They had to release the game.
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Chua not sure who is clueless now...
 
And point 2 is being worked on. One fix already rolled out, second being investigated.
Please show Chua to MMO without bugs.
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			White item no stats... Pic please	
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Yes it is true that all mmo's have bugs, but i personally have never heard of one with a bug that forced you to reroll to continue with the endgame.  And when other MMO's have bugs that cause your gear to become worthless, the CS can typically do something.
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Chua follow Raine2014: Picture of CS response, or did not happen.
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Its being reported by multiple people over a wide range of time over multiple forums.
 
They even had a carbine response on the reddit post about it that was linked in this thread.
 
https://forums.wildstar-online.com/forums/index.php?/topic/107485-genesis-key-reset-stuck-at-reputation-step/
 
http://www.reddit.com/r/WildStar/comments/2dgc2b/guild_leader_genesis_key/
 
http://www.reddit.com/r/WildStar/comments/2d67bm/attunement_progress_reset_cant_get_past/
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The desperation of the few remaning ardent defenders of the game is getting sad at this point. Devs have confirmed both the "item turns white" and the "genesis key resets" issues. For the first they actually rolled out multiple fixes and it still happens from time to time.
 
I understand though. Neither of these prevent the user from white knighting on the forum so of course these people don't care.	
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The desperation of the few remaning ardent defenders of the game is getting sad at this point. Devs have confirmed both the "item turns white" and the "genesis key resets" issues. For the first they actually rolled out multiple fixes and it still happens from time to time.
 
I understand though. Neither of these prevent the user from white knighting on the forum so of course these people don't care.
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Chua had few guildmembers who bought adventus gear, and turned white when collecting from mailbox.
After relog item was blue again
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@Raine and Oli
 
Both of these issues are well documented and have had some sort of response from Carbine....
 
Both of these issues are still in the game holding strong with no real fix in sight.
 
I personally had the blue turn to white happen to me. CS told me nothing they could do. Blue item turned back to it's original color, but my stats were completely different and it became salvage material in the end.
 
There will always be bugs of course, but there are certain ones that can be very damaging to the very community and game you care so much about....these are the ones you should be vocalizing, not sweeping under the rug and pretending they don't happen if you truly care for this game and it's future.
 
moderator edit: content 
			
				
	Edited August 19, 2014 by FalkorGaming	
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It doesn't sound like Oli is denying the problem, it sounds like he just wants to see where a CS rep actualy told the guy to roll a new character...
 
Honestly I would be surprised if CS even knew we had characters in this game.... but I really would also be surprised if an NCSoft CS rep actually told some one to re-roll.
 
Obviously this is a pretty bad issue; and it has been widely reported and is totally a thing. I don't see anyone denying it, just looking for confirmation on certain specific things.
 
Honestly, I would like to see that correspondence too. Call me a skeptic, but even with all the silly autoresponses I've seen from CS Its hard to believe some one was actually told to re-roll......
 
Though I wouldn't write home about it even if it were true, I Haven't been surprised by NCSofts wiles since I quit GW 2	
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Hey guys, 
 
I'm sorry to hear about these issues, but I do have to request that you please knock off the name calling and insults towards one another. Discussions and comments about the game are good, but about each other not so much. I know it's frustrating when you come up to issues such as the one mentioned in the OP, but please try to reply in a constructive and polite way. 
 
- Team WildStar 	
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Yes it is true that all mmo's have bugs, but i personally have never heard of one with a bug that forced you to reroll to continue with the endgame.  And when other MMO's have bugs that cause your gear to become worthless, the CS can typically do something.
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Hope this bug is addressed quickly and that CS actually doesn't advise rerolls because I can't even imagine them being allowed to reply to customers with that.
 
moderator edit: content 
			
				
	Edited August 19, 2014 by Chillia	
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Uhh eso had several game breaking bugs that wouldnt allow you to continue on to end game.. i know one of my toons was affected by one of the main story quest bugs... it took ESO 5 weeks to fix it and 2 weeks after the fixed it they responded to my ticket saying they can reset the quest so i can continue... after it had already been reset and i had benched that toon which was level 43 at the time and had a VET 5 toon already leveled.
 
swtor had several at launch too.. again where story instances would bug out and not let you progress
 
many MMO's have gamebreaking bugs at launch, this is def up there with one of the worst, but it happens
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Uhh eso had several game breaking bugs that wouldnt allow you to continue on to end game.. i know one of my toons was affected by one of the main story quest bugs... it took ESO 5 weeks to fix it and 2 weeks after the fixed it they responded to my ticket saying they can reset the quest so i can continue... after it had already been reset and i had benched that toon which was level 43 at the time and had a VET 5 toon already leveled.
 
swtor had several at launch too.. again where story instances would bug out and not let you progress
 
many MMO's have gamebreaking bugs at launch, this is def up there with one of the worst, but it happens
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This isn't just gamebreaking. 
 
It's GUILD destroying. 
 
The worst part is this only effects the GM !!? That's possibly the worst person to effect! 
 
There is no defense here if this turns out to be true, and no multiple posts don't make it 100% since it could be the same hoax as with the elder gem exploit. 
 
But spread the word as it doesn't sounds like a hoax, and make sure all GM's are aware of this horrific bug.	
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			I do understand wanting some sort of proof, but Carbine has responded and acknowledged these bugs. What else do you expect CS to do when the developers have admitted they can't fix it at this point? At least they got offered an xp boost, which is ridiculous...but apparently their hands are tied. If the devs have no fix, CS certainly doesn't.	
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			Many people did not get compensated for the white item no stats bugs. I had to send several tickets for this bug, that has been around since beta. Eventually they paid me 3 plat. Lessons learned: if an emergent complex bug arising from kludged code cannot be fixed and/or the effects of these bugs cannot be "repaired", the moment you detect that people lost the item, you should pay and compensate them. Many players in my guild have not been compensated. Don't send automated responses such as: this is complex, we are trying and we have no plans to compensate you (which is implied). If you can't fix and you identify a white item in the database, just compensate the freaking players. I don't mind if you can't fix it forever, I can give up on the item, np. Just compensate.	
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This sucks :( I really hope they fix this problem soon and I agree with the sentiment that its kinda baffling that they reset or make people skip part of the attunement quest (as mentioned one of the previous nexus reports from cougar himself) yet they can't manually fix this for people affected.
 
I really hope that "make another character"-statement was just an assumption and not a direct response from Carbine staff because this would be utterly unacceptable.	
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White item no stats... Pic please
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Stop asking for pics. It is a known bug that you can buy stuff off the AH, wear it, and log in the next day and it is a white item with no stats. It doesn't fix itself either until the server reset.
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Its being reported by multiple people over a wide range of time over multiple forums.
 
They even had a carbine response on the reddit post about it that was linked in this thread.
 
https://forums.wildstar-online.com/forums/index.php?/topic/107485-genesis-key-reset-stuck-at-reputation-step/
 
http://www.reddit.com/r/WildStar/comments/2dgc2b/guild_leader_genesis_key/
 
http://www.reddit.com/r/WildStar/comments/2d67bm/attunement_progress_reset_cant_get_past/
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			We would simply bench or GM till the issue was sorted. A GM is just that an appointed role, we just have a person as GM with all officers on equal input or say rights.	
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Alright folks,  As MrSmiley said, if you're experiencing this issue, contact him. You can find him on the forums as well as Reddit.  We took over multiple characters who had this issue and were able to log into the zone just fine. I have been working with a few players to find more info.
If you are still having this issue please let me know. I also would recommend a full re-install (which is not a great request) but it seems the corrupted file issue is not server side.
 
I know bugs (especially of this magnitude) are incredibly frustrating for players but it's being looked at and worked on and instructions on potential fixes given. Does it suck? Sure does. It's not being ignored though (this post from Reddit is 5 days old). Since this thread is just going around in circles now and as much information possible has been given out, I'm going to lock it. There's no need to debate 'proof' - yes, it's an issue. Yes, it's being looked at. There's no instant solution at this time. 
 
 
- Team WildStar 	
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