60921-launch-a-labor-of-love

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So here we are - finally about to launch WildStar.  In many ways, it's already launched.  I wanted to take a moment here to reflect at a high level.
 
I’m really proud to be one of the team here, and I'm proud to launch WildStar.
 
We started with a vision.  That vision was to make a great MMO – one we’d be proud to say “I worked on that!” for the rest of our days.  We wanted to do this in a few ways:
Fun combat has to be the core.  Something simple and different to start, with variety while you level, and supporting deep gameplay at the top end.
We wanted to take questing forward - with overlapping layers of content in an area and letting you opt into a playstyle with Paths.
Conversely, we wanted multiple levelling options (Battlegrounds at level 6 onwards, Adventures at 15 onwards, Dungeons at 20 onwards) for those who would rather stick a fork in their face than do more questing in another MMO, regardless of how many psychopathic hamsters are running around.
In particular we wanted group gameplay to feel fun and tough and fresh again.
But what we TRULY wanted was to launch the most complete MMO at launch ever.  In many ways, the first one in years – with more depth during levelling and at cap than anyone had managed before.
We wanted to double down on all that combat and group gameplay up to the insanity level with raiding
We added a freeform, anything-goes deep housing system
But that was part of an evil plot to that raiding insanity into custom-built epic Warplots by using the same technology set to eleventy-one.
And to execute on that vision, our guys did some great stuff.  Any of the housing dungeons (expeditions) you play?  That all happened from a weekend while all us exec types were off at a show doing press.  The team still here at home organized themselves to come in on the weekend and add them because, dammit, they didn’t want us to cut them. 
 
Our props team crunched to get ahead of theirschedule so that they could THEN crunch to help out other teams that were behind schedule. 
 
Every team, when the chips were down, put in the extra effort and sweat and tears to get the basic game in and then take the time to tune, to iterate, to listen to feedback, and to make it the best we know how to make.  A true labor of love.
 
How’d we do?  Time will tell.  But we’re damn proud of it.
 
Of course, that’s got to just be the start.  How many MMOs have you seen that launch kinda well and then fade off because users don’t stick around?  If we’re going to play with the big boys, we have to earn the right to be one of the few MMOs that can not just draw gamers in, but can earn those gamers’ loyalty over time.  It’ll be hard; it’s a tough market out there and there are giants launching on either side of us.
 
That’s part of why we’ve been training for this fight, by doing ginormous monthly updates over the last eight months of beta.  So that now we can see just how much we can improve, how much we can add, how much we can tune each month while we’re busy playing the game alongside our new found WildStar gamers. 
 
We’ll launch with multiple level 50 areas, with elder advancement, with raids, and we’ll double down on that while advancing the world story with drop after drop coming up.  We’re excited by it!
 
I’m sure things won’t be perfect in all ways- here’s a list of the issues we’re tracking and working on because those of you affected will (and should) care more about that then what works well (link). 
But I’m truly proud of what we’ve done, and want to take a moment to thank the team who helped get us here as well as our fans who worked with us through our betas to make WildStar what it is today.   Thank you SO much.
 
We’ll work to continue to earn that trust.
 
-Jeremy	
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			Thank you so very much for putting in the blood, sweat and tears to make this awesome game for everyone to enjoy!	
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I know that you guys are really proud of the game, and that launches are rough. I just hope you realize that many of your subscribers are still unable to log in/play the game. So far I've payed for 3 days subscription and have been unable to login. Now is the official launch window and most of the servers are already full. It's probably overwhelming for you folks, but its starting to get frustrating that every MMO doesn't anticipate a larger influx of players, the same issues every time.
 
Well, not to be a downer, congratulations, and please don't stop working on the hotfixes. Good luck!	
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			<3	
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			Incredible work, incredible game. Thanks for bringing it to the world!	
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			Fantastic! So glad to have been in the beta for this game! Love everything about this game.	
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			Nicely written. And now lets play and kill some Chua.	
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Woohoo I could finally like a "dev" post.
 
Id say something heartfelt and meaningful but I want to get back to playing the awesome that is Wildstar.	
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			<3 <3 <3 <3	
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			DDOS in 3.....2.....1.....	
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Y'all ain't kidding with the "labor of love" thing.
In my soul hardening journey as a chronic MMO hopper,WildStar seems to have had the most love put into it than any other MMO I've played in years.
It softens my jaded gamer heart, if only a bit, to see a team so genuinely excited about their project.
 
I really can't wait for this game's future.	
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			THANKS GUYS but i have got que when servers will start workig	
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			Keep up the great work folks, it's pretty obvious you've all put in a lot of work. I'm lovin' it!	
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			Nexus, here we GO!	
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			I have to say I have been around since the begging (UO/EQ/ect) and to date no game has released with as much content (pve/pvp/arena/1s/2s/raids/ect) and although there was a little hic-up with the head start so far live is looking great and I'm sure Wildstar will take over the smoothest launch title from Rift/Lotro. Having said that I had my doubts about this game...namely the telegraph system, but after playing open beta weekend and getting somewhat use to it, it is one of my favorite things about the game. Thanks for all the hard work all these years putting into the game and here is to many more years to come!	
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We love you, Carbine.
 
I'll be here for the foreseeable future.	
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Best MMORPG launch I did in 15 years of playing MMO. First fully complete MMO with the full pack at launch.
 
And so much fun to play on top of that :)
Roxing my level 31 engineer currently and can't wait to head back into the game to finish leveling and then enjoy the elder game content !!!
 
Goooooo CARBINE :)	
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I think the amount of work you guys put in and continue to put into this amazingly well crafted game gets overlooked sometimes but I for one (as I'm sure many, many others do as well) am very gratefull and glad to be able to experience this game with you and wish you all the best for the future.
 
I'll be on Nexus with you every step of the way :D	
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			Thank all of you so much for the hard work and dedication you put into this masterpiece. I've been waiting for something like this for years, and all of you hit this nail right on the head, with a rocket powered sledgehammer.	
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			I have been playing mmorpg since my days of MUDs in 1992, and this launch letter is the BEST. 	
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I've played a lotta games and a lotta MMO's. Seen empires rise and fade, or even fall. Seen interesting concepts dazzle, and fizzle. But you guys... You guys, like some underground prince, watched and waited, learned, adapted. And you launched the most daring coup in possibly the history of all MMOs (and I mean that). You tethered the failings of every game behind you and built a strong foundation over them, and you constructed walls and pillars of shock and awe on top of that foundation. And from the spire, we can see some dangerous brigands (the server issues, the name reservation mishap), but despite letting some arrows through the gate, they are but arrows against stone (or steel (or titanium (or zephyrite))).
 
Analogies aside - I've seldom  been able to really look at a company as a whole and be proud. I'm not even a part of you guys, but I feel like extended family, almost. Just when I think "Those guys' eyes must be drooping with rage," I see you guys chillin' in your jammies. Every time I think "Man, it's chaos over there," I see Tony Rey's smile somewhere. Just when I think "Man, Stalkers are gonna be OP," I see your Medic beat one on the Livestream. Regardless of whatever impatience you run into, whatever bucket of hatorade is dumped onto you guys, you're amazingly more resilient than anyone could expect, and to be honest, I expect a GREAT deal more from you guys. I know for a fact that some of you have cried (good tears AND bad) over the last few months (and moreso in the last few days). Some of you have suffered from sleep deprivation, borderline starvation, even. But now, at your next pizza party, read these words and know that at least one person, in some distant land (NY Master Race) sees, acknowledges, respects and admires how far you've come. You can never lose heart again, because frankly, you've been through the worst, just to show your best.
 
Absolutely Sincerely,
Suzaku (aka Vexx on Rowsdower (Come play!))	
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I have to say I have been around since the begging (UO/EQ/ect) and to date no game has released with as much content (pve/pvp/arena/1s/2s/raids/ect) and although there was a little hic-up with the head start so far live is looking great and I'm sure Wildstar will take over the smoothest launch title from Rift/Lotro. Having said that I had my doubts about this game...namely the telegraph system, but after playing open beta weekend and getting somewhat use to it, it is one of my favorite things about the game. Thanks for all the hard work all these years putting into the game and here is to many more years to come!
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			i just Want to say Thank You From the Deepest Part of My Hearth. And to all of the Devs working on Wildstar  ive been following you Ever since you Anounced the first glimpse of wildstar back in the days  i used to play world of warcraft but they ruined the game for me and i was really never into fantasy mmo's anyways   ive been looking for a Sci-fi Oriented MMorpg  for a loong time and when i noticed wildstar ive been waiting on this moment ever since  i want to let you know that i For sure am not going anywhere you have already earned my Lojalty and im Going to stick with you guys trough this game until the world ends. Keep up the Good work Guys  cause youve made My Dream Of a True Sci-Fi mmo Possible  so Thank you And  Stay Awesome guys -- Sincerly Yours  Xenom <3 :wub:	
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THE GAME WAS WORKING 1 MIN AGO BUT NOW I CANT GO IN ITS WRITING no realms are avalible at this time                 
                                                                    HELP ME PLEASE!	
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THE GAME WAS WORKING 1 MIN AGO BUT NOW I CANT GO IN ITS WRITING no realms are avalible at this time                 
                                                                    HELP ME PLEASE!
 
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			ow thanks!	
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			you have finally created a MMORG that makes MMORG games fun again. Thank you for a truly unique, witty and dynamic game god speed to you developers on your launch day 	
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			Finally after many years ( Since the first couple of years of wow)  have i found a game that actually has me itching to log in :)  grats to the team!  and thanks for all your hard work and awesome communication.	
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2 REaly Stupid things in your thread.
 
 
First: The adventure has a experiance nerf and yet u can't level with this nerf... btw. u buffed the mobs and this is yet to strong...
 
 
secound: U Make a game for Group? but have so many quests there u can't make in the group. What the hell?	
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Seriously though, this game is SIMPLY amazing!
 
Compared to all the recent MMOs this year and last and in fact HISTORY, this game has launched with more features than any game previously.
 
What we are seeing here ladies and gentlemen and getting to experience, is the NEW standard. The NEW generation of an MMO. 
 
Carbine Studios has done it and we are able to join in and enjoy it!
 
Remember this day ladies and gentlemen...remember this day!	
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Congratulations on an amazing game. It's been clear from the start that it's been made with love.
 
It's the first MMO that's interested me in several years. To be honest, I thought I was over them. I checked out the beta early into the piece and was immediatley turned off by the starting area (you guys really should soup this up a bit). There's nothing wrong with it per se - it's just so...generic and meh. But when I got down to the planet...that's when it started to get its hooks into me. There was just something about it - from the amazing levelling voice overs to silly things such as water currents (which i freakin love) - and the hippo type things eating grass in them.The game is just amazingly beautiful - but so, so polished.
 
So again, congratulations, and I hope all of your hard work pays off.	
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			all best guys, and thanks a lot for bringing this awesomeness for us love u guys, but please don't reduce the challenge of this game and  please increase the difficulty and make enemies more punishing(including low level areas)	
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			I almost cried...	
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As someone mentioned before me, your team has been so open and real with the community that I have a real sense of familiarity with you all. Thank you for being so genuine, honest and committed to this game. Your integrity and ingenuity has earned at least a handful of very loyal and proud subscribers from among myself, my wife and our friends. I feel as though I have come to know many of your developers through the numerous social media channels and I admire them greatly. Your company has been so incredible that it has inspired me to want to work for them some day. My new personal goal. 
 
The game is beyond my expectations. I haven't had this much fun in a game since my first year in World of Warcraft 8 years ago, and I thank you. I am about to make some great new memories in Nexus, and its all thanks to your teams hard work. 
 
*raises a glass* Cheers!	
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Gotta say that despite a few nitpicks here and there I've fallen in love with this game. 
 
I played Everquest from 2005-2007. I had an amazing experience, and made a lot of great friends. When the Buried Sea expansion came out it ruined the game for me. I was heartbroken, and haven't been able to get into an mmo since then (despite how much I loved Lotro it was missing something). I even took the name of my old EQ guild as my nickname (Zidaya, after the Holy Knights of Zidaya). 
 
So for me to say I love this game is saying a lot. This game (and its community) have that magic. There's just something about it I can't put my finger on but I can't help but feel the spirit of my old EQ character, Sundaki Hoppinfoot the Froglok Cleric, looking over my shoulder and smiling in approval. While laughing his pointy ass off. 
 
Thank you for making a game worth falling in love with..and thank you for the friends I've made since I started hanging out here. I think that is what i'm most thankful for.
 
I wish you all the best of luck with Wildstar, and I'll hopefully get to thank some of you in person some day (either irl or on Nexus)!	
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			You guys are the best! continue the good work!	
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			Gaff, you guys are simply amazing! I canceled my wow sub and can't wait to enjoy my new home on Nexus! I love all you guys for what you have accomplished! See ya on Nexus, cupcake!	
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			Kudos on bringing the full monty!	
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			A-Men Jeremy.  Even with a hiccup here and there, you most definitely are part of something you can be proud of. Bravo!	
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			Congratulations on launching a great game. The normal grind of other mmos was always a painful process and this game makes it fun again. Thank you for being open and honest with us, and even though there's been mistakes you've all been there to let us know every step of the way you're working on it, or what went wrong. That's refreshing for any mmo team. I look forward to the future!	
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Grats on making a great game and on a fairly good launch, by mmo standards anyway ;)
Looking forward to finishing my finals so I can really get going and dive into some awesome dungeons.	
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After Playing in Beta from almost a year. I am Still amazed at the Sheer Excitement I have received while playing live.
This game has changed so much over the past 6 months and I see it continuing to get better and better. I have been telling people that this is the most polished game to hit the market in a decade. I am so tired of companies releasing Betas and talking about how a year after release the game is working fine. About 2 months ago I played a complete MMO with a never ending rabbit hole or stuff to find and do. And the game has been updated since then.
While Launch has dealt with a lot of little things, they have jumped and hotfixed issues and exploits instantly considering they are launching all this during this last weekend.
The largest issues are things that our technology cannot control. They can spin up millions of dollars in server equipment and in a few months when people are not playing 24/7 will be unnecessary and wasted money/resources. Spinning up hundreds of Realms while gives everyone room to play with no queues. Will leave dead server in the wake later.
They are using the Backbone of a large established servers for login. But the bad thing about DDOS attacks is... well you can only defend yourself when you are being attacked.
 
Just remember Gamers are jaded, trollish individuals and only want to find flaws in games. Just continue to be proactive and innovative. You know what this game needs.
 
P.S. - Leave the Dungeons the way they are. People coming from WOW, GW2, ESO and others need to learn this game is not tank and spank "LEEROY JENKINS" style of gaming. I have been Tanking and Healing Raids, Dungeons  in every MMO, and While i think a slight tuning wouldnt hurt. DPS needs to learn they are playing the easy game and need to follow their teams. Jumping into tanking and healing in this game will make you feel like a masochist. Just ignore the trolls and learn from your mistakes.	
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			Its always nice to be proud of yourself.	
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I feel a round of applause is in order for Carbine. You have a reason to feel proud!
 
I tip my hat to you all	
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Thank you everyone at Carbine for creating a beautiful, rich and exciting game that will keep us all coming back for more day after day.
 
Nicely done, Cupcake.	
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			Its awesome, and I would love to play it, but after 3 days of hour long ques, I give up. Sorry guys, but I lost my taste. I work long hours like you Devs do, and when I get home and want 45 mins of video-game fun-time, I cant spend it staring at a que screen, and I have run the starter zone so many times avoiding the que with new chars....well, Im just done. Refund pls?	
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Removing a thread that wasn't inflammatory and contains legitimate gripes and observations doesn't exactly build trust or loyalty.
 
You may want to go over that with your forum monitors.	
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			Good stuff. Don't take your foot off the gas. Accelerating momentum is the key; let the other guys chase you.	
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Its awesome, and I would love to play it, but after 3 days of hour long ques, I give up. Sorry guys, but I lost my taste. I work long hours like you Devs do, and when I get home and want 45 mins of video-game fun-time, I cant spend it staring at a que screen, and I have run the starter zone so many times avoiding the que with new chars....well, Im just done. Refund pls?
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Its always nice to be proud of yourself.
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You all have a lot to be proud of! Ive been playing MMO's for 15 years now and this is by far, the best game and launch Ive seen. So regardless of the typical MMO forum trolls, you all have a ton to be proud of- take your moments, you all have worked very hard and have more then earned them. 
 
If you truly want to play with the "big boys" then a few words of advice.
 
#1- Listen. Not the, yeah, we got it, we listen- type of listening. No, REALLY listen. Its the single biggest weakness of every MMO that Ive ever played. ESO set a good tone in this area. Sincerity goes a long way. 
 
#2- Be good managers, not parents. We don't need someone telling how we must do things, we need good caretakers from which to collaborate, so we all end up with a world that meets many needs and is sustainable, lasting, epic. The current handling of CREDD comes to mind. 
 
#3- Be willing to have an open mind. Ive heard a lot of "doubling down" talk in a variety of areas that in the long run, may not work as well as you are thinking. What then? What happens when something you passionately believe in needs to be adjusted because the players as a whole, are not buying in? Again, a HUGE mistake new MMOs make. They arrive, go live, mandate their way - unwilling to adjust, especially in those areas they are passionate about and then they implode. 
 
A few tips that 99% of the MMO's out there ignore. I want you to be around for years! 
 
Again, grats!!!
Red	
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Grats on making a great game and on a fairly good launch, by mmo standards anyway ;)
Looking forward to finishing my finals so I can really get going and dive into some awesome dungeons.
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			Thank you!  Lovin' WildStar!  Keep up the good work!	
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Now if only the support system could be as cool as the game.  Going on day 3 of no game because my sub cancelled for no reason.  30 days free time? Sure.
 
I just want to play the game, instead I'm waiting.  How about acknowledging the flaw here and possibly fix it.  Or just ignore it, whatever.
 
I apologize for the high dose of sarcasm here, but seriously feel let down by this.	
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What can I say, beta was awesome, but to be totally honest, I have given up on trying to play.  I have paid for a Deluxe pre-order and have been denied access since day 1, after being able to create a character & level it to level 2 before getting kicked out of game.  Since then, I have been treated as a guest . . . and a second class guest at that.  I realize there can be difficulties during launch, but at this point, I would rather go back to beta, at least I could play that.  I guess what I am saying here is, I am just as motivated to cancel my subscription and uninstall as I am to file yet another ticket in hopes of getting an answer sometime before we find Nexus for real.
 
Sorry guys, but this has been an EPIC FAIL, regardless of any blood sweat and/or tears that were shed. 0/5 stars	
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What can I say, beta was awesome, but to be totally honest, I have given up on trying to play.  I have paid for a Deluxe pre-order and have been denied access since day 1, after being able to create a character & level it to level 2 before getting kicked out of game.  Since then, I have been treated as a guest . . . and a second class guest at that.  I realize there can be difficulties during launch, but at this point, I would rather go back to beta, at least I could play that.  I guess what I am saying here is, I am just as motivated to cancel my subscription and uninstall as I am to file yet another ticket in hopes of getting an answer sometime before we find Nexus for real.
 
Sorry guys, but this has been an EPIC FAIL, regardless of any blood sweat and/or tears that were shed. 0/5 stars
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Hi Carbine,
 
Maybe the game's not perfect but in the end you delivered the merchandise.
Been in one of your seats, my best friends still are, but we all know you deserve not a /tip_hat but /bow1,2,3,4.... and more!
 
As such thank you for bringing a FUN game and vibrant world into reality, a lot.
 
Wish you all an insane bonus this year ;) and lots of rest time to share with your beloved ones or say just enjoy doing nothin' at all.
 
Before leaving, rest assured you did a hell of a job building this MMO.	
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Just chiming in to say WildStar is amazing. I just left DCUO, a game that I have been playing for 3 years, for this game. That was not a easy choice at first but now it just makes sense. WildStar is definitely more geared towards how I want to play (hardcore  :P) and WildStar is just leaps and bounds better than DCUO is now.
 
I salute you Devs for what you have built. It is truly amazing and your communication with the player base thus far has been stellar.	
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This MMO is the first for a long time that has so many players at launch and that runs so well. Nearly no lag, few queues (for me), and soooo fun :D
 
Well done!	
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THANK YOU VERY MUCH!!!
 
love the game.. have not had this much fun in years!!
 
the internet is full of haters, and people type things they would never say to your face.
 
Please do not allow a few loud angry voices dissuade your good work.  You've done something special.. stay the course!
 
Terry	
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Thanks for listening Devs -- and I appreciate the fact that listening doesn't always mean you are going to do something or are able to implement a fix/change immediately, but communicating your reasoning for doing/not doing something goes a long way.
 
Like many of my online brothers and sisters above, we have been involved in many MMORPGs with hopes that it will deliver that new experience we've been hoping for since being burnt out on older mmorpgs, yet we are forced to go back to because the new ones don't deliver.  You have delivered.
 
It sucks being so excited for a game and the inevitable errors occur at launch -- queues are always horrific, new errors are always found, something critical fails, customer service is always flooded, et cetera.  I appreciate your level of service, quality of communication, and hope you continue to listen.  (I was one of those zealots at 3am watching and refreshing the forums and twitter
 
I believe this game is going to be epic for years to come -- and I hope those who's accounts have been glitched and are unable to get to join or for those who are experiencing long queues will stay their course because I think this game will be breath of fresh air.
 
See everyone in-game hopefully!
 
Kudos!	
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Hello All,
 
No need to recap all of the head start and launch window woes. Most MMo's have their fair share during launch and my perception is that Wildstar has worked around the clock to fix them. Having said that when I realized that I would miss out on Head start due to technical issues and having had tickets answered with basically sorry but we can not fix this problem I did what every consumer can do to help get their voice across and send message to company that they as customer are not happy...which is I asked for refund of game. To Wildstar's credit they complied in an professional manner and did just that. Now that it seems a lot of the issues are fixed I tried to re buy the game and was shocked when it said my account was banned? I did nothing to get banned unless Carbine thinks that asking for an refund is an bannable offense. I hope Carbine is looking into this policy of theirs since it sends the wrong message to their customer of "oh so you are not happy with all the technical issues we are having right now and would like your money back...sure but you are banned!"  Anyone else in this boat? Plus if this is how they treat potential customers it does concern me for future of this game. As a 7 year player of Wow I would be more then happy to pay $15 bucks a month for an game that is fun and fixed to point of working.
 
Are the devs listening and care to comment would be appreciated?	
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....cough.....you had me at.....so
 
<3	
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Good write up, the passion is evident in the game and the thought that's gone into it.  
The Early access was a bit flakey, but less than a week later it's all fine and the game is solid and pretty much lag free during play.
 
All the features I've tried so far in pre-order and open beta have been great and there's plenty of depth everywhere.  The combat and actually having some difficulty is the best bit though, it's the first MMO for years that I couldn't play blindfolded.
 
The only thing missing that I think Wildstar could do fantastically...  fishing.	
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			Unable to play since patch on Saturday (NZ time) due to where I live, unable to get a response from customer support regarding either a resolution or a refund - no love around this launch from me I'm afraid, if an issue affecting a number of players is taking this long to resolve and there is no communication around it from the support or forum teams then something is deeply rotten in the state of the game. Just hurry up and have someone get back to me about a refund already since you can't manage to figure out the internet - something every MMO I've played for 15 years has managed to do.	
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Removing a thread that wasn't inflammatory and contains legitimate gripes and observations doesn't exactly build trust or loyalty.
 
You may want to go over that with your forum monitors.
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Unable to play since patch on Saturday (NZ time) due to where I live, unable to get a response from customer support regarding either a resolution or a refund - no love around this launch from me I'm afraid, if an issue affecting a number of players is taking this long to resolve and there is no communication around it from the support or forum teams then something is deeply rotten in the state of the game. Just hurry up and have someone get back to me about a refund already since you can't manage to figure out the internet - something every MMO I've played for 15 years has managed to do.
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Hello All,
 
No need to recap all of the head start and launch window woes. Most MMo's have their fair share during launch and my perception is that Wildstar has worked around the clock to fix them. Having said that when I realized that I would miss out on Head start due to technical issues and having had tickets answered with basically sorry but we can not fix this problem I did what every consumer can do to help get their voice across and send message to company that they as customer are not happy...which is I asked for refund of game. To Wildstar's credit they complied in an professional manner and did just that. Now that it seems a lot of the issues are fixed I tried to re buy the game and was shocked when it said my account was banned? I did nothing to get banned unless Carbine thinks that asking for an refund is an bannable offense. I hope Carbine is looking into this policy of theirs since it sends the wrong message to their customer of "oh so you are not happy with all the technical issues we are having right now and would like your money back...sure but you are banned!"  Anyone else in this boat? Plus if this is how they treat potential customers it does concern me for future of this game. As a 7 year player of Wow I would be more then happy to pay $15 bucks a month for an game that is fun and fixed to point of working.
 
Are the devs listening and care to comment would be appreciated?
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And yet you seem not to understand the internet yourself. Posting your crying here with no support ticket number just to start is just stupid. If you have issues there are plenty of other threads to post those on and get the help you seem to clearly need.
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Of course, that’s got to just be the start.  How many MMOs have you seen that launch kinda well and then fade off because users don’t stick around?  If we’re going to play with the big boys, we have to earn the right to be one of the few MMOs that can not just draw gamers in, but can earn those gamers’ loyalty over time.  It’ll be hard; it’s a tough market out there and there are giants launching on either side of us.
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Perhaps I didn't post a ticket number here because I didn't post to get help (that's what support is supposed to be for after all), but to let all the rabid fanbois like yourself know that everything is far from perfect in the garden. Maybe if you looked at some of the other threads, both here and in the bug report forums, you'd know about the major issues people are having - but you'd rather just abuse people for daring to think Wildstar might have got things a bit wrong instead.
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How’d we do?  Time will tell.  But we’re damn proud of it.
 
Of course, that’s got to just be the start.  How many MMOs have you seen that launch kinda well and then fade off because users don’t stick around?  If we’re going to play with the big boys, we have to earn the right to be one of the few MMOs that can not just draw gamers in, but can earn those gamers’ loyalty over time.  It’ll be hard; it’s a tough market out there and there are giants launching on either side of us.
 
[sNIP]
 
We’ll work to continue to earn that trust.
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