116244-still-upset-i-got-burned-purchasing-a-name-change

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Back before the mega server update, I purchased a name change and deleted my 2nd main to get the 2 names that I wanted at launch so I could have characters named what I intended them to be at the beginning of the game's history.
Now that we have forced renames I had no problem getting the name's I wanted but unfortunately it made my 20$ purchase of name change a complete waste of my money and time.
Normally I'd just blow it off, but I live on literally less than 200$ a month and on my income 20$ is kinda a lot of money.
 
If I had known we'd have had forced name changes come up like this, I wouldn't have bought something that would have been null and void. Especially when I got the character names I wanted without even a fuss.
/irritated	
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There were paid name changes?  News to me.
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			I purchased a name change as well as the names weren't unlocked until X amount of weeks later. It feels kinda bad to be fair since it would have made a lot more sense to unlock the names on the other servers at the time as soon as the reserved name had been used.	
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			There were paid name changes?  News to me.	
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There were paid name changes?  News to me.
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			Given that name changes are the same price as a C.R.E.D.D. would you feel adequately compensated if they issued a C.R.E.D.D. to your account?	
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Yes, they were 20$
 
Because you know everything about my life and where I live and what I do with my life.
I'm severely Ill and playing video games is about all I can do really anymore, and at least enjoy a bit of life beyond the chronic pain, and stress.
How about you don't judge people before you get to know them. How about you don't assume people's situations before you walk all over them.
 
Infact playing video games, as my physical therapist suggested to me, is probably one of the reasons I've prevented the loss of a lot of coordination in my hands.
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			............how did you not know about the name change coming...its been talked about for weeks....Also learn to spend your money wisely dude.	
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Given that name changes are the same price as a C.R.E.D.D. would you feel adequately compensated if they issued a C.R.E.D.D. to your account?
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			Games change prices for features and services all the time. A lot of the time yes, they even make them free at some point. Your choice about whether to pay for something should always take that into account. You're not paying for the thing, you're paying to have the thing at that moment. Did you get pleasure from having the "correct" names? If yes, then it was money well spent (since as you say you spend your money on games to get pleasure).If you truly demand more value from the things you spend money on for pleasure, then it's up to you to think those choices through.They pushed to get name change and transfer services out there sooner than they probably would have, because people demanded them. The price is a premium for that extra work.	
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Oh dear...
 
 
Eh, nothing much to really do, the service did as it was supposed to and I can't see them compensating beyond offering a rename token which in itself would be generous. They'd either have to refund everyone who used the service or well...do nothing	
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This threads going places.
 
Do you want us to give you your money back?	
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First off, we’d like to apologize that we’ve been so quiet about the state of our servers; we wanted to be certain that our new tech was in a solid enough state where we could speak confidently about some exciting new developments we want to share with all of you. We’re close to finalizing a goal we’ve always had for our servers, something that will bring long-term benefits for our players and their WildStar experience.
 
above quote from cougar seems needed for this, if they always intended for mega servers, they always intended forced name changes in one way or another, charging for them in that interim period was pretty messed up if that's actually a true statement. either they are lying and mega servers were a panicked response to a failing population or they owe everyone charged for a name change some kind of refund.	
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Regardless of how you feel about said poster, let's stay on the topic of the name change purchase itself in question and the legitimacy of it remaining as is or refunded under the potential pretense that knowingly with a forced name system being put in place. While said issue can understandably be an upsetting one for me personally it doesn't warrant a refund or compensation as the service was available as is at that point in time under the prior server tech users had. On the other hand there are signs and statements that the server tech change was planned as an eventual goal so one could say that a warning or heads up should've been made apparent. However in this same light it could be argued that there was the potential that this change could not be done  by some awkward technical reason and giving an early notice for such a system would then put players in a very odd state that might have been far worst than even the Drop delays.
 
So with all that in mind, I feel that IF a refund were decidedly issued for name changes then it should be done for all who purchased and not a specific exception. I would say though that instead of a refund it'd be fair to re-apply name change token(s) equal to the amount of those purchased prior to said accounts. While Fran may have a specific issue, it is jsut as easy for anyone in the community to use similar or worst case scenario for in which to try and claim said refund/compensation...so a universal compensation would be the best route to go if any action were to be taken...	
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			 And more on topic, yes that sucks and you should get a refund for the name changes.
			
				
	Edited October 16, 2014 by BusterCasey	
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above quote from cougar seems needed for this, if they always intended for mega servers, they always intended forced name changes in one way or another, charging for them in that interim period was pretty messed up if that's actually a true statement. either they are lying and mega servers were a panicked response to a failing population or they owe everyone charged for a name change some kind of refund.
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Instead of foolishly convincing yourself that you lost $20(you got the name changed you paid for, no one scammed you...) how about you realize you got a ton of free name changes and move on?
 
You lost nothing and for every person who was happy with one word names there were many more who weren't. Surnames were one of the most requested things from players and now we have them random people are complaining for what? What do you want to change?
 
We even got 30 free Boomboxes. There's just no pleasing some people...	
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			Fran, if you haven't yet, put in a ticket. While it may be a long shot, I know people go refunds for transfers before the mega-servers announce. 
			
				
	Edited October 16, 2014 by BusterCasey	
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Hey all,
 
I went through and cleaned up this thread a bit. Please remember to keep it on topic and without personal attacks.	
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Hey all,
 
I went through and cleaned up this thread a bit. Please remember to keep it on topic and without personal attacks.
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The ones that put in tickets, AFAIK, did get refunds....
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Maybe it's just me, but I don't see what the big deal is? If you bought a name change back in June/July, you have had it for some time already. Nearly four months, actually. What did you expect? Just because you could buy a name change, they would never, ever offer it for free? Phu-leeze. This happens all the time. In fact, if you buy the game at full price at launch, should you get a refund if it goes on sale (even if for a limited time) six months later? Same thing. You chose to buy a name change. You got the name change, and you played with the new name. That's all there is too it.
 
What if we had gotten a free name-change as a Christmas present instead of for mega-servers? Would you still want a refund? Besides, it's not like you HAD to change your name. That was just an option. Five of my char's use their same first name as they have always done (I changed the last one willingly.) Adding a last name is just a nice bonus. :)	
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Even those who bought it all the way back to June/July?
AFAIK, only those who transferred few weeks before they first announced mega were eligible for refunds.
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First off, we’d like to apologize that we’ve been so quiet about the state of our servers; we wanted to be certain that our new tech was in a solid enough state where we could speak confidently about some exciting new developments we want to share with all of you. We’re close to finalizing a goal we’ve always had for our servers, something that will bring long-term benefits for our players and their WildStar experience.
 
above quote from cougar seems needed for this, if they always intended for mega servers, they always intended forced name changes in one way or another, charging for them in that interim period was pretty messed up if that's actually a true statement. either they are lying and mega servers were a panicked response to a failing population or they owe everyone charged for a name change some kind of refund.
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Getting uptight about that statement just shows people are too fond of thinking short term. Their plan could have been to transition eventually. Even years down the line. But circumstances forced their hand, at the same time the tech developments they needed became more practical, so they pulled the trigger sooner. They can start paid services in good faith, that gets trumped by circumstance farther down the line so they change course, and that doesn't make them deceptive. It just means things change. 
 
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But the problem is, if it's true, then Carbine does owe refunds to people who paid for name changes and server transfers. If it's not true, then it's an unfortunate circumstance for players (and Carbine), and a difficult one to admit for Carbine. They've really painted themselves into a corner on this.
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So if you buy a burger, and enjoy the burger, and then find out the burger is on sale the following week, do you go back to the establishment and ask for your money back, since the burger is now on sale, and it wasn't FAIR that you paid full price for your burger?
 
You paid for, and received, a name change, which you enjoyed for months prior to the megaserver announcement (or would have, if you had actually been playing). You got what you paid for, and enjoyed it for a considerable amount of time before the game changed and a new name was required. I too have been bitten by similar situations in games, where I bought an item off the cash shop in EQ2, only to find out a couple of months later that they were giving the same exact item to all subs who had been subbed for X amount of time (which I had been). I didn't cry about it and ask for a refund. I just considered the amount of time I did enjoy them as payment enough.	
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Seems to me the real issues for the OP is the fact they spent 1/10th of their monthly budget to pay for a name change. That's a damn expensive name change.
 
In saying that: Buyer beware. Sh*t happens. Murphy's law. Budget? etc etc on the cliches. Sorry OP I do in fact empathize.	
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So if you buy a burger, and enjoy the burger, and then find out the burger is on sale the following week, do you go back to the establishment and ask for your money back, since the burger is now on sale, and it wasn't FAIR that you paid full price for your burger?
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Not even comparable.
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Hard to make a 1:1 comparison when there is no such thing as server changes and forced name changes IRL. I did the best I could.
 
Edit: wait wait, I got one. If you get something personalized, and enjoy it for several months, then suddenly find yourself divorced and changing your name, would you go back to the manufacturer and be like "Yo, dudes, when I got this, I had one name, but I am changing it, can I get my money back since that isn't my name anymore?" ... yes another bad analogy, but somewhere between those two is the point. Going back months after purchasing a good/service because something has changed and asking for your money back is just bad form. You got exactly what you paid for. Period.
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			Honestly, there is no reason to engage anyone here, friendly or otherwise. The matter is going to be resolved (or not) between you and Support.	
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Getting uptight about that statement just shows people are too fond of thinking short term. Their plan could have been to transition eventually. Even years down the line. But circumstances forced their hand, at the same time the tech developments they needed became more practical, so they pulled the trigger sooner. They can start paid services in good faith, that gets trumped by circumstance farther down the line so they change course, and that doesn't make them deceptive. It just means things change.
 
 
Again, no. While it might be a nice thing to do, they don't owe anyone anything. There were no terms or promises made when selling name changes and transfers that ever implied the need for such a thing would remain valid for a given length of time. As I said earlier, people were paying to get those things at the time, not paying to have them be important and needed forever. People who paid for it got their added pleasure from having the correct name. What's at issue is how long that should have lasted, not truth or untruth.
 
No one can effectively argue that maintaining a healthy game population was less important than making sure early adopters who paid for services got maximum value for them in perpetuity.
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Honestly, there is no reason to engage anyone here, friendly or otherwise. The matter is going to be resolved (or not) between you and Support.
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Well, to be honest, I don't believe Megaservers were planned from the beginning. I think it's spin to counter reports in the media that Wildstar isn't doing well. I don't think there's anything underhanded going on, and I understand why they're saying it, but I don't think it's true.
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Well, to be honest, I don't believe Megaservers were planned from the beginning. I think it's spin to counter reports in the media that Wildstar isn't doing well. I don't think there's anything underhanded going on, and I understand why they're saying it, but I don't think it's true.
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