109771-why-is-the-customer-support-non-existent

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I have tried asking for help on bugged quests on more than one occasion now, neither time have i gotten a reply. Not even a "we are looking into the problem, thank you for your patience" Just silence. I understand the game is very new, bugs are to be expected, however that doesn't make it right to ignore paying customers. Anyone else having this issue? 
 
PS: i think this game should have stayed in Beta longer.	
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			Sadly the CS haven't had good feedback from the players overall and it doesn't seem like they have improved at all. Some are stating that it probably won't improve as NCSoft have had negative feedback towards it for years and not improved.	
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I have tried asking for help on bugged quests on more than one occasion now, neither time have i gotten a reply. Not even a "we are looking into the problem, thank you for your patience" Just silence. I understand the game is very new, bugs are to be expected, however that doesn't make it right to ignore paying customers. Anyone else having this issue? 
 
PS: i think this game should have stayed in Beta longer.
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just imagine working for carbine CS and opening your email the morning of your shift.
 
Its literally like a nuke went off for each email they open in outlook	
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just imagine working for carbine CS and opening your email the morning of your shift.
 
Its literally like a nuke went off for each email they open in outlook
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Pfft, both issues with a bugged quest and wrongfully purchased item I reported about separately a few days ago were resolved in less than 6 hours for me.
 
There are bugged quest that Customer support team can't help you with, though. You'll have to wait until it's fixed through patching the game.
 
Conclusion - there is also directly opposite impression about Wildstar Customer Support.	
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Pfft, both issues with a bugged quest and wrongfully purchased item I reported about separately a few days ago were resolved in less than 6 hours for me.
 
There are bugged quest that Customer support team can't help you with, though. You'll have to wait until it's fixed through patching the game.
 
Conclusion - there is also directly opposite impression about Wildstar Customer Support.
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I can't say I've seen much of the positive feedback. Obviously I'm not on here 24/7 but I read the forums on a daily basis and try to keep myself updated. The feedback so far based on what I've seen is leaning heavily towards the negative aspect.
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I can't say I've seen much of the positive feedback. Obviously I'm not on here 24/7 but I read the forums on a daily basis and try to keep myself updated. The feedback so far based on what I've seen is leaning heavily towards the negative aspect.
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General is no place for positive feedback. If you're looking for it, try Evindra, or the folks not saying anything because they are busy playing and having fun.
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From my experience of stalking forums of a solid number of mmorp-games I can assure you they are always filled with negative feedback during the first half a year or so. It'll be a rough ride until the community is settled and the game is updated with fixes and tweaks.
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I didn't just mean the general forum here :) nonetheless though.
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I worked tech support at the biggest university in Canada that includes support for email and wireless for STUDENTS as part of tuition. Explosion is an understatement for what happened every September. Oh and some smarty pants decided all students had to go in person to receive their computing id. Sending via mail or email is not hardcore enough for these crazy people.
 
Lol
 
I still would rather deal with that than WildStar tickets.
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General is no place for positive feedback. If you're looking for it, try Evindra, or the folks not saying anything because they are busy playing and having fun.
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Yeah but even those players will come to forums sooner or later to find a leveling guide to help them get to 50, and once they do, they will join in the posts here :D
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			Customer Service for every MMO especially WoW is gonna be a nightmare. You have to be able to deal with some not so nice players constantly. I do not understand the whole this game should have been delayed. It's the most polished launch I have seen ever. Leagues better then Aion and Rift and it has PvE and PvP content that Swotor didn't have along with being exceptionally playable and polished. Bugged quests are not game breaking and although not ideal have workarounds for the ones that may bug out. A lot of the times I have seen people claim a quest is bugged they are in the wrong place or doing the wrong thing. MMOs are never going to be perfect and if you are expecting them to be, which you pretty much said it should, you should look elsewhere (i.e. single player games that are not made by Bethesda). Bethesda makes every MMO look like coding perfection. Carbine has some major issues to take care of and a few quests here and there are pretty far down the list. The CX is still absolute garbage for one. How is the economy not a first priority?	
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Eh, to be blunt Riku, I don't think I've ever played an MMO that wasn't busy having mountains of negative feedback / negativity hurled at it. There is a primal drive in the back of everyones brain to destroy stuff; and it comes out in full when it comes to complex games like MMO's and anonymity provided by the internet. 
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