Community Announcement

Community Announcement - Unexpected Server Maintenance
4 February 2010
this is for the US and Europe servers and forums.
Dear Runes of Magic Community,
Due to the massive feedback on today's patch and because of server issues, we have decided to take the servers offline. We apologize for any inconvenience.
Once we have a clearer picture of what we can do to relieve the situation, we will do so as fast as possible. We will keep you updated.
We do not have ETA on when the servers will be back up. We will inform you asap when we have more information.
We apologize for the inconvenience and thank you for your understanding!
UPDATE @ 11:30am PST
Please note that due to heavy demand for updates about the situation, the forum servers were under heavy stress. To relieve some of this, we took the main forum sections offline. Once the situation is stable, we will turn them back on again.
Thank you for your patience. 
Your Runes of Magic team
UPDATE @ 3:00pm PST/00:00 CET
Ladies and Gentlemen,
As you might have noticed, after patch 2.1.6 went live, we experienced certain unpleasant issues. We have contacted Runewaker and took the servers down during the prime play time to investigate and - if we were successful in the given time - roll out a patch.
For the moment we have isolated an issue causing instable states of the server. All issues related to high server load are still under investigation.
We do not need any reports on
*Characters losing items 
*Duration loss of items when "casting" (like using consumables, mounts or other actions) 
These issues have been reported already.
If you encounter technical issues, please report them in the technical forums.
We would appreciate if you could refrain from opening threads or postings on the topics mentioned above, because we have already gathered enough feedback and now need to work on a solution.
Our Support Team is working overtime to respond to all player reports and support requests - they too ask for a bit of patience. Response times may vary but do not expect an immediate response.
Thank you for your patience!
Your Runes of Magic Team
UPDATE 4:00pm PST
Dear Runes of Magic Community,
Servers are back up again.
We are still analysing the data we have gathered so far and are looking into making changes to the item durability loss issue.
Please be so kind and refrain from reporting this issue or the individual cases of character's losing items. We have enough data on this. If you encounter technical issues, please report them in the technical forums.
Once we have more information for you, we'll keep you updated on our forums.
Thank you for your patience.
Your Runes of Magic Team
UPDATE 10:00pm PST/5 February 07:00 CET
We will be taking down the game servers around 10 PM PST/ 07:00 CET for an unexpected server maintenance. This is to correct current issues.
This is not to fix the "dura" bug some are encountering. 
We also received a patch for the durability issue which is in testing right now. We will keep you up to date when we plan to patch it in.
The expected downtime is to last for one to two hours. 
We apologize for the inconvenience and thank you for your understanding!
UPDATE 5 February 13:30 CET
Dear Runes of Magic Community,
in regard to higher loss of equipment durability we uploaded a patch around 7am GMT / 8:00 CET to revert the situation before patch 2.1.6.
The effect should have normalized thanks to this measure.
Our teams currently test the feature to further investigate the cause of this unwanted effect. Once the feature is ready we will apply it again fully functional with a new patch.
We wish all players a pleasant gaming day with the Fall of the Demon Lord at hand.
Your
Runes of Magic Team
Category:News
Category:February2010