138730-suspended-after-not-playing-a-year

== Content ==
			The tickets are really backed up with the whole f2p launch. I've been hearing it take 6 days to hear back. You can try sending another message with the ticket or hope that MrSmiley sees this.	
----
			Hey recently I decided to come back due to free to play and it says I was suspended. I quit about 2 months after launch and assume I was hacked or someone attempted to hack me. I had a 2 step authentication, so I doubt anyone managed to actually hack me, but I suspect I was suspended due to someone attempted to hack me. I made a ticket on September 29th but still no response about my account, save for a few automated messages. I tweeted them a little bit ago, but no response, so I thought I'd take my efforts here. Anyone know what I could do to speed this up or how to get the attention of someone who can help me out?	
----
			Unfortunately you're gonna probably be stuck in line. With all the new players in the game for F2P, there's probably a MASSIVE backlog of support tickets.   Sadly, you're probably just gonna have to wait your turn for support unless you get lucky and  an actual dev takes notice.   	
----
			Thanks for the responses. It's been 8 days since I made the ticket so I wasn't sure if it just got lost in their system. I tried tweeting them but got no response, I might try to do that tomorrow at an earlier time. I really wish they had a phone number but I couldn't find one at all. 	
----
			I understand that there are probably thousands of tickets open right now, but I think something like this should be filtered close to the top. This is a returning player, meaning has actually spent money on the game in the past. Also all tickets involving not being able to play the game should be a priority. hopefully we can get this thread seen.	
----
			
I would have hoped something like that would be looked at pretty quickly.
 
I'm using a different PC to when I played last year and had to get windows authenticator removed. It took less than 24 hours so I thought support was doing okay, I guess not.	
----
			I tried tweeting them again just now. Last night I did it kind of late so I got no response, crossing my fingers they respond today.	
----
			
I hate to break it to you, and this is hopefully not the case, but ...
 
If you stopped playing and haven't checked back since then, you were most likely hacked and perma-banned for violating the Terms of Service (even if it wasn't you).
 
I have two real-life friends who went through the same thing. Both were here at launch, both left within a couple of months and when they came back, their previous accounts had been perma-banned because they were hacked and then used to Bot by folks like our wonderful friends at Babaji.
 
And, sadly, once perma-banned, you are done and have to start over. There is no recourse, no take-backs and no second chances.
 
If you had been simply "banned" (for whatever reason) then that time frame was up a LONG time ago, since most in-game bans are only for 1-7 days, depending on the infraction.	
----
			
I wasn't banned, but suspended. I also checked my email and at no point was I emailed that I was banned/suspended. I also have 2 step verification, so no where on my end would it have been my fault if I ended up being hacked. What I honestly think it happened was that someone made a lot of attempts to hack me, but never got to, so they suspended it until I contacted them. 
 
I also got responses from them on Twitter and they are now looking at my ticket.	
----
			Excellent. Best of luck to you!	
----
			Thanks! Hopefully I'll get unbanned today. Would love to play again after a year off. 	
----
			I'm glad that tweeting Carbine is available, but shouldn't their ticket system work as fast and well as tweeting them?	
----
			Hope you get your account back!	
----
			
{| class="blockquote"
Hope you get your account back!
----
			What an odd problem. Hope you hear back from support soon!	
----
			
{| class="blockquote"
What an odd problem. Hope you hear back from support soon!
----
			It really bugs me that you didn't get an email. It's like your account (money) was just taking away with no explanation	
----
			I would assume you would receive an email explaining why you were suspended but you said you didn't? Seems weird to me. Also 11 days and no response to a ticket is laughable, I'd assume that in that time they would have you fixed up and playing by day 3.	
----