134435-imagine-youre-the-head-developer-at-carbine-how-do-you-fix-this-situation

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			i doubt there are many wildstar players that have this kind of knowledge, but i would tell the players to be patience, if u don't want to go through this experience, just do something else for 2-3 days, remember it could always be worse, 	
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Instead of complaining, lets theory craft how you'd fix this situation. F2P opens, your megaserver is lagging, many people can't stay connected or connect. 
 
How do you resolve this situation? What is your plan of attack? What do you say to the players? 	
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			They should let people play for free for what they had to deal with.	
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			Good lord, you sound like my users at the office.  No clue how anything works, but they want to give suggestions how to fix it.	
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			open a new server (or 2) for pve and 1 for pvp (if needed). this should help sort out lag and the character creation problem. there MAY be a slight queue but atleast this gives new people options into getting into the game atm.	
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			cap the server....to x Number of ppl !rent new Server ! and u always  need a backup plan!let ppl know what happening what wrong ... keep us ppl in touch what happening always 24/7make one long maintenance but fix all of this bulshit !
			
				
	Edited September 30, 2015 by MadjokerZ	
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Good lord, you sound like my users at the office.  No clue how anything works, but they want to give suggestions how to fix it.
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See this is a terrible thing for me to do, because in these scenarios, I just destroy everything on purpose. Sim City taught me I should never be the mayor of anything because I solve riots by blowing up the street rioters are on and summon disasters to destroy the city I built.
 
I imagine I would do something equally as destructive if given power to fix the problems with launch.	
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See this is a terrible thing for me to do, because in these scenarios, I just destroy everything on purpose. Sim City taught me I should never be the mayor of anything because I solve riots by blowing up the street rioters are on and summon disasters to destroy the city I built.
 
I imagine I would do something equally as destructive if given power to fix the problems with launch.
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Break character creation so no one else can get in, then wwait for the pop to balance itself out.
 
All problems solved with no money spent.	
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Head to RadioShack, pick up a few sprockets and whizbangs and put together an ACTUAL megaserver with adequate capacity to handle the workload from the player response the free to play launch attracted.
 
That's how I would fix the problem, were I in charge.
 
Because, remember kids, there's no problem on the face of the planet that the proper application of enough 100 mile per hour tape and 5-50 cord can't fix.
 
And you can take that, to the bank.TM
			
				
	Edited September 30, 2015 by WraithAzraiel	
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You realize you just decided that no one in the entire community has any knowledge of how anything works. As if there's no IT personnel, managers, CEOs, or private business owners among us.
 
Seems like a bad stereotype. Also, you can't really tell me I have no clue how anything works without understanding my background or seeing me make a statement as to how *I* would fix it - which I haven't done.
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			I would ignore the community for the length of time it takes to fix the problems after posting a long "we are aware of the problems and we are going to fix it" message because I hate confrontation.That's why I'm not the head of anything.	
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			IMO the problem shouldn't even be happening.  This isn't a fresh launch.  They've had servers running for months/years.  By now they should know how their own tech works and scales.  It's a bit alarming IMO that this is even happening.  But whatever.  It's not like being patient with MMORPG issues is a new thing - we (well, anybody who's played MMOs before) should already know this stuff can happen and just wait it out.	
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Harakiri.
 
In all honesty though, I would just make promises that I was doing everything in my power to fix it, while in reality doing little to nothing. The truth of the matter is, the F2P launch has created an explosion of players wanting to try the game, and in a matter of days the numbers are going to drop dramatically regardless of how much effort they put into fixing the issues, or even if this F2P release had gone flawlessly. That's just how it works, most players aren't going to want to keep playing, they will decide the game isn't for them for any number of reasons, and most players that do stay will go back to their normal game schedules of only playing a few hours a week. This truly is an issue that will sort itself out, the only advantage to "fixing" it, would be to prevent this from happening again in the future, if for example they plan to release an expansion patch of some sort that might draw a large number of players back all at once. A mistake many games make, is putting too many resources into fixing a temporary launch population issue, and they end up with an excess of game servers or long lasting negative game changes that aren't relevent at normal population levels.	
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cap the server....to x Number of ppl !
rent new Server ! and u always  need a back up plane !
let ppl know what happening what wrong ... keep us ppl in touch what happening always 24/7
make one long maintenance but fix all of this bulshit !
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or u always can sell this company to Blizzard Entertainment they will find a good use to this game...and make it work!;)	 	
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or u always can sell this company to Blizzard Entertainment they will find a good use to this game...and make it work! ;)  
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or u always can sell this company to Blizzard Entertainment they will find a good use to this game...and make it work! ;)  
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You realize you just decided that no one in the entire community has any knowledge of how anything works. As if there's no IT personnel, managers, CEOs, or private business owners among us.
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			Duck Tape and WD-40... and maybe some beer. Some combination of those three things will fix almost anything.	
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			Resign.	
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ID problem
FIX based on problem
 
CAP is problem ? Get more server fast
ect..	
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How it's handled, and how they go about fixing it, are two different things in my eyes.
 
- How it should be handled is with transparency first and foremost. Explain exactly what the problem is, and what you are trying to do to fix it. Assure people they are being heard, and try to give a reasonable timeframe for repairs. Lastly, ask people for their patience and tell them they can expect a goodie bag for wasting their time once the current issues are solved.
 
- How they go about fixing it ... whole other story. From everything I've read (even from ex-carbine employees) it sounds like it's mostly a hardware issue, but it could also be a 3rd party software issue being overloaded as well, which exacerbates the hardware issue. Hence, why I think it's important why they should just be up front about what is going on. Saves a whole lot of animosity and speculation from the community.
 
Of course, they are probably thinking that if we are fighting amongst ourselves, then that is a few less people screaming at them lol.	
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Resign.
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Thing is, unless you have access to the proprietary real time data they're using to track and squash the bugs, it doesn't matter if you're better at you're job than they are. You may be making an educated guess, but you're guessing. And doing it with woefully incomplete data, which is irresponsible.
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Based on this statement I can only conclude that you're suggesting that if you were a dev you'd be more transparent. 
 
Or that they need to be more transparent? So, I think the first thing I'd do is be more transparent.
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			I open my arms and say Let there be (insert what I need)! and it just pops up right there.	
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			Oh look, another one of these posts, where everyone thinks they're a developer and know how things work. Seriously, you people are the type of people at my work who I want to punch right in the face for telling me how to do my job.Just sit back and relax and do something else. Call up some relatives to see how they're doing. Go get a tan on your roof. Fap furiously for an hour straight. I know that's so hard to ask out of you people but cheese and rice, your complaining surely isn't going to fix anything.
			
				
	Edited September 30, 2015 by JevDaMan	
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			I would just give a free pet (whether time limited or not) of a hamster that rolls around in a flaming hamster ball to everyone who logged in/tried to log in around this time, through a time limited gift/mail, so that it can only be received if you keep up with the game 1-4 weeks after the launch or so.	
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Tech :
- Gradually rent enough servers to manage about 50% of current peak-time overload ([Players + queue]@rush hour - current server capacity). More than that is overkill.
  - Continue analyzing the situation for the next 2 months and switch from rented servers to bought servers. Depending on players that stay, of course.
- If it's not the case, split up Dungeons/Raid/BG, Housing + Capitals and leveling zone servers.
- Restart servers every night (in EU and NA, so at different times) to allow them to "cool down" and drop people that are idling in the game for the next two weeks in addition to maintenant restarts. 
 
Marketing :
- Hire me as a community manager because I'm awesome at it and one CM more wouldn't hurt.. (PM me, I've got a nice resume).
- More CM presence on the forums and Twitter. People want to see that someone is reading/listening to them, even if it's just to copy/paste the same old "we're working on it" post.
- Stop posting those "Now hosting..." Tweets. W* streams are horrible atm with all the drops, maintenances and the lag.
- Gift a pet to everyone who played yesterday and today that says something like "It lagged like hell, I didn't mind"
- Gift a pet to every account created between sept. 25 through October 1st that didn't ACTUALLY log in thegame, that says something like "They closed the blast doors to my heart" (cheeeeeeesy).
- Make a thread updated every 4 to 6 hours. Initial post is an explanation on what's to be expected in the next 2 weeks from a dev/tech point of view. Updates should be quick, just stating what's going on, what should already have been improved, and what comes next.
 
I'm probably missing some stuff.
 
#VideoGameManagementMaster'sDegree
 
EDIT : just to be clear before y'all lynch me, I think that Carbine is doing a great job and I'd never say that my "solution" is perfect, it's simply what I would do.
			
				
	Edited September 30, 2015 by Kwigo	
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Step 1. Have your communication team.....wait for it.....here it comes....communicate. 
Step 1a. Have those communication based on useful information from people working on the problems.
Step 2. Setup queues. Even if they have to be high to stabilize server performance and character creation. 
Step 3. <Fix issues and report that info to Step 1a>
Step 4. Profit. 	
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So you'd rather they waste time being "transparent" to you by explaining things and giving useless updates every 10 minutes instead of working on the fix?
 
Now you sound like my boss.
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Please use your powers for good.
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IMAGINE YOU'RE THE HEAD DEVELOPER AT CARBINE - HOW DO YOU FIX THIS SITUATION?
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Instead of complaining, lets theory craft how you'd fix this situation. F2P opens, your megaserver is lagging, many people can't stay connected or connect. 
 
How do you resolve this situation? What is your plan of attack? What do you say to the players? 
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If I was head developer......nah
If I could do anything hypothetically it would be fire the entire management team and replace them with, well anyone else	
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			Shut the servers down till all the game breaking bugs are fix.  Bugs that keep a player from logging in, Creating a character, progressing through the game (that means Quest needs to be on point mainly main quest), and make sure its fun.....   Would you let people come to your home when its half dirty and crap all over the place?
			
				
	Edited September 30, 2015 by GoonSquadnet	
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The same way you fix any issue talking directly to the CEO, on Sept 2014 during QueuAge situation I was missing my founders packs and The Support Department was a no show, what I did was I talked directly to Scott Hartman instead of a Dev and 2 minutes later I had my Founder Pack. When theres a large issue that is directly affecting you, you just bypass the employees and go to the head of the company.
 
If I dont get an answer from my ticket I will do the same thing here in NCSOFT West
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Also, reverse-lotus-position with a step-over-toe-hold.
 
If that don't fix it, nothing will.	
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If I was head developer......nah
If I could do anything hypothetically it would be fire the entire management team and replace them with, well anyone else
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Shut the servers down till all the game breaking bugs are fix.  Bugs that keep a player from logging in, Creating a character, progressing through the game (that means Quest needs to be on point mainly main quest), and make sure its fun.....   Would you let people come to your home when its half dirty and crap all over the place?
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			Chua and Aurin Warriors and it will all go away...	
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Based on this statement I can only conclude that you're suggesting that if you were a dev you'd be more transparent. 
 
Or that they need to be more transparent? So, I think the first thing I'd do is be more transparent.
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Neither. I'm saying the exercise presented in this thread is meaningless as it has a 0% chance of generating a meaningful solution.
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I remember ArcheAge - what a disaster. I'm surprised you got a hold of the CEO.
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			How do you propose a solution when you don't know what is wrong?	
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Instead of complaining, lets theory craft how you'd fix this situation. F2P opens, your megaserver is lagging, many people can't stay connected or connect. 
 
How do you resolve this situation? What is your plan of attack? What do you say to the players? 
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open a new server (or 2) for pve and 1 for pvp (if needed). this should help sort out lag and the character creation problem. there MAY be a slight queue but atleast this gives new people options into getting into the game atm.
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So you'd spend thousands of dollars when you're struggling to have the game stay afloat financially? The reason Carbine hasn't is because they feel they can't spend that comfortably yet.
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First of all I'm going to say that they dont need anymore mega servers or change to a normal server to have more servers for you to log on too.
 
Queue Times:
Players of wildstar.... Do you know what a Mega Server even is? It allows ALL players to be in the same "World."How does it do this? It scales the "World" to embrace all the players over a group of servers that work together.
Meaning maybe they need to add a few more servers to that "group." However that does take money to rent or buy a server and time to network them together. So you all need to take a chill pill and let Carbine work to fix that.
 
Next,
 
In Game Lag:
Just going to say this.... FPS Lag is different then Server lag....
 
The only reason I see the mega servers having a problem is because there are too many players in one spot. This is because I strongly believe they have the cap for each "channel" within the world set too high or it isn't working right. I say this Because the mega server should be placing players, in high volume areas, in different channels. That way we don't always see 80 people running around making our PCs work to render the players...
(This is also why when they said they were making a mega server, I said to make the channels selectable so that players may select the channel of their choice. I know I would be channel jumping to find a quieter channel. If you have ever played Tera, Runes of Magic, or Ragnorak Online 2... You know what I mean. I think Rift also has channels.)
 
Anyway, this is causing both the players PCs to render all the players (LOW FPS) and the server itself to juggle all the players and their actions in one spot (SERVER LAG). So in short, they need to do something about how the channels divide the players so that there are less on the screen at a time and evened out over the servers themselves..
			
				
	Edited October 1, 2015 by Star E Knight	
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How do you propose a solution when you don't know what is wrong?
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			If i was the head dev this would be the time to polish up the old resume and look for other employment options. After so many game launches over the years and still no one manages to pull one off without screwing over a portion to all players. If i delivered this lvl of work i would be fired.  The only upside to this is that most of us are f2p players so not really customers, the downside is that without a fix asap i and undoubtable many others will never be a customer.  	
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A few more of these should do the trick:
 	
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character creation was backed up due to heavy amounts of people trying to access the servers. lag in turn was created because the servers were under to much stress. first solution is usually a combination of releasing couple of servers to release stress not just on the queue but for the server that is constantly undergoing lag aswell.
 
they only released a queue and no additional servers. GG really.
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"Hello players in the Nexus! We're giving you an update again, to tell you once again, that we're still working on the same thing that we've been working on for the past hour, but just thought it would be nice to let you know every 10 minutes, because communication is an integral part to a healthy community."
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See this is a terrible thing for me to do, because in these scenarios, I just destroy everything on purpose. Sim City taught me I should never be the mayor of anything because I solve riots by blowing up the street rioters are on and summon disasters to destroy the city I built.
 
I imagine I would do something equally as destructive if given power to fix the problems with launch.
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