149577-cant-purchase-ncoin-in-wildstar-anymore-support-ticket-was-useless

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I never had problems buying NCoin until B&S launched and I decided to buy some for a premium membership.
 
 First, I tried to purchase directly from the in-game interface and got an error.
 Then, I took the website redirect from in the game to account management, got the pop-up, completed my purchase, and the bank received a pending charge.  However, no NCoins appeared and I couldn't make any more in-game purchases or from Account Management; or within Wildstar either (Weekly Purchase Limit Exceeded?!).
 
After a day, NCSoft support says that the charge would clear up and no NCoins were purchased, but my ability to purchase NCoin directly from NCSoft was broken.
 
 Two weeks later, a ticket and several responses later I am at "Sorry we can't help you, ask us if you have questions" statement.  They claim their processor's 'fraudulent/suspicious' filter/system was triggered.  I asked 'why?', NCSoft Support says... "We can't answer that question.  Please feel free to ask us any questions."
 
It's like their Support version of a nested loop - "We can't answer that question.  Please feel free to ask us any questions."
You might as well close your ticket at that point.
 
My last desperate hope is that someone who  CAN  do something is paying attention on these forums.  The NCSoft Support system only excels in canned responses and automated circle jerks.	
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Just gonna drop this here...  https://forums.wildstar-online.com/forums/index.php?/topic/149146-banned-girlfriend-for-nothing-lost-a-second-customer-in-me/
 
Condolences on your issues.  Apparently its a known issue and speaking with a human is your best course of action.
 
Relevant info from above thread : 
 
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I posted a response to your reddit post, but I'll copy pasta here as well:
 
Before you quit, let me see what I can do to help. You don't need to open a ticket from in-game, you can click the link at the bottom of this KB article and email support directly. It could be any number of things, and I'd like to help you get it resolved.
 
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Just gonna drop this here...  
 
https://forums.wildstar-online.com/forums/index.php?/topic/149146-banned-girlfriend-for-nothing-lost-a-second-customer-in-me/
 
Condolences on your issues.  Apparently its a known issue and speaking with a human is your best course of action.
 
Relevant info from above thread : 
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I can only purchase NCoin when using the website and a credit-card.
PayPal for example does not work at all, and ingame purchase don't work for me either.
I have a ticket open with support, but still waiting on a sensible response from them.	
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			i think you also need the two step verification enabled to purchase ncoin from the ingame store.  not sure if that is part of the issue or not.  but hopefully you get this resolved.  you are not the only person i have seen hit this issue.  people want to throw money at carbine but are not able to.  that is just bad for business.	
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			I have purchased tons of nccoin through Wildstar but I had a similar issue happen when I tried to purchase nccoin on Blade & Soul.  I went through the in-game interface and also received an error, then went to account management and bought $5 worth and never received it in game.  The transaction took over two weeks to clear my bank and I'm still not even sure if I received the nncoin.  It was only $5 so wasn't really worth the hassle of trying to track it down.  I haven't tried to purchase anything in Wildstar since this happened but I will try tonight/tomorrow to see if I have the same problem.  	
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I'm now getting the run around from support about limits....
Funny that I break limits if I cannot even purchase anything...	
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			as someone who regularly purchases $100 worth of ncoin for the cash shop, i am surprised at a $5 kick back as too much in too little time.  i always go through in game store, and this is the only ncsoft game i play.  not sure if the b&s thing is playing into this.	
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Now Support asked me screenshots to prove that the payment system is not working....
So I spent another 15€ on NCoin purchases to prove that:
 
Their PayPal connection is broken
I do not have any limits since I bought more then I can according their information
Really starting to lose my patience here.	
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I had an issue a couple days ago with the exceeded the limits stuff. Put in a ticket, and they resolved it in 24 hours.
 
When I put in my ticket, I added screenshots of what I was seeing and also of my account page. I don't know if that helped or not, but it seemed to work.
 
I know they were having issues with their payment system and it effected most games/players.
 
I hope you all get yours fixed and soon.	
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And the secret has been resolved.
NCSoft is unable to handle any special characters in their fields for PayPal.
Which is really fun when you're living in Germany and need to deal with symbols like ü ö ë etc.
 
tip to US programmers: 
 
ANSI/ASCI is so 1990, please embrace the future and start programming with UTF-8 or UTF-16 in mind.
Sincere thanks,  The rest of the world.
			
				
	Edited February 12, 2016 by Olivar	
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And the secret has been resolved.
NCSoft is unable to handle any special characters in their fields for PayPal.
Which is really fun when you're living in Germany and need to deal with symbols like ü ö ë etc.
 
tip to US programmers: 
 
ANSI is so 1990, please embrace the future and start programming with UTF-8 or UTF-16 in mind.
Sincere thanks,  The rest of the world.
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This one really made me laugh :)
+1 from a swede, using å,ä,ö
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And the secret has been resolved.
NCSoft is unable to handle any special characters in their fields for PayPal.
Which is really fun when you're living in Germany and need to deal with symbols like ü ö ë etc.
 
tip to US programmers: 
 
ANSI/ASCI is so 1990, please embrace the future and start programming with UTF-8 or UTF-16 in mind.
Sincere thanks, The rest of the world.
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How about that U.S. customary system of measurement as well?
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