55715-headstart-issues-31514-page-14

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I realize Cougar and team have added several new servers as an option to avoid login queues but I've got an entire guild that logged in on day 1 at the first moments of Headstart and we have 20+ level 50s already.  I'm about to be one of them.  One of my biggest holdups has been login queues.  I'm unable to login at any time other than peak hours on Pergo during the week and the duration of the queue is over 50% of my available time to play.
 
Is there anything you guys can do to reduce queue times on servers that already exist?  I've no clue how servers work but is there a way you can increase the capacity of your servers while all this launch chaos is happening and then downgrade when the storm settles?
 
Thanks a ton for all your hard work and constant communication with us out here in the community.  I love the game so far and looking forward to vets this weekend and raiding ASAP! (If I can login :P)	
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			For the first few minutes after the patch, the game ran much more smoothly except for disconnecting.I hope you figure it out, but I'm hopeful.Best.	
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			I cannot log in with the credentials I successfully logged in with...this morning.  I keep getting the "Invalid account name or password" error.	
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			The Recall: Thayd bug that doesn't exist on the Action Bar since the beginning of the Headstart is not yet acknowledged https://forums.wildstar-online.com/forums/index.php?/topic/58958-recall-thayd/	
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			Just to add that apart from the bag awesomeness still disappearing (saw some threads about it), the cybernetic eye patch acts the same as well. You exit client, poof!	
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So wait, what?
Name Reservation works now, when changing the email by support to the email one reserved the name with?
I hope they can then change the name of my alt i created to at least use the headstart.
Changing names on an existing character seems to work according to this from their store : https://shop.wildstar-online.com/product/pcnc
 
Edit : And...what about those who never changed their email? O.o
 
 
 
 
With regards to those of us who changed our e-mails, I changed mine a few days before Headstart, bad timing looking back at it really, then Customer Support reverted it back this morning and I could create a character in my reserved name immediately. 
 
I am not sure about those who never changed their e-mail addresses but hope you guys get it sorted!
 
 
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I can't believe they gave out Guest Passes already, who's idea was that to send them out when even those from Headstart still have issues .. to then welcome in guests and hope they ignore everything. On mmorpg.com they tend to savour announcing every bug, glitch etc multiple times throughout various threads and denouncing the game and there is a long list of ppl on that Wildstar forum after guest passes (ofcourse, they didn't have any spare money, didn't know about beta or couldn't get in etc etc) and I hate to see what that lot dole out.
 
They could have at least waited a month and seen how stable the game was/who was still in it after the 30 days.	
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Its not just "bag of awesomeness" that missing when logging in.
 
I replaced it with 4*13 slot bags... one of them has "gone" taking all my healing gear with it.	
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Boomboxes have a 22 hour cooldown on purpose. It's not a bug. You can only open 1 per 22 hours.
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I am stuck again on the EU servers. I got fixed for about a day. Out of all the days of headstart and release I've been able to play for about a day and that is being generous. This is again with an NA account. This is the  3rd or 4th time already.
 
Ticket #114204 
 
Can I please get a fix that doesn't get reset every time someone resets the servers or pushes a new hotfix? 	
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			I don't understand the decisions they've made regarding Realm transfers. There really is no reason to limit the Realm you can transfer to based on your current Realm. Friends and Guilds are spread across multiple Realms, yet still aren't able to move to a single Realm together because of this limitation. Some are even on the completely wrong type, i.e. PvE rather than PvP because the PvP servers had ridiculously long queue times when making their characters. Players shouldn't be forced into starting over again in order to move to a Realm where they can play with friends/their guild. Simply state the Realms that can be transferred to and open this up to all Realms.	
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Finally got a response from CS last night,they did change my email back to the old one...at first I still couldn't use my reserved name so I went to sleep.
Woke up today and gave it a go and sure enough I can use the name now yay!
 
I hope the rest of you get your issues fixed asap,good luck and see you on nexus!!!
 
PS: I forgive you Carbine <3	
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Still didnt get my boomboxes. I know, somebody have bigger problem (yesterday i finally can log in). 
But guys, u said boomboxes is a bonus for preorder and open-beta test. At least 5 for pre-order. But i have nothing. 
And support just gimme the standart FAQ and nothing more, just closed my tickets. I dont get it. 	#260462  My ticket.So pls, do something with this. 
P.s. My friend, which play with me till we bought the game have 37 boomboxes. Its redicilous. 	
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			I'm currently still having issues retrieving my Character list. I'm on the server I've been using since the closed beta's and when i go to the realm list it says i have 6 characters on the server. When i click on the same server it comes up character free and tells me to start fresh. I've reset the client several times and still nothing.	
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Well looks like I'm not going to get my reserved name at all... Might as well retire it like the devs retired the realm names.
Kinda sucks that I banged my head against the wall for 8hrs to reserve it and it was all for naught.
 
However due to not being able to get my name I decided to make a Draken spellslinger and he looks awesome! At least something good came out of this whole fiasco.	
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			Bag of Awesomeness keeps disappearing on me (and losing whatever was contained within it). the weird thing is, I've only noticed it happening on one character so far.	
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			Lost my  Bag of Awesomeness today with my decor items i got for lvling from 1 to 14	
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			Pre order items still missing. Really no excuse for this poor of customer service and shoddy programming. Hoping the programmer is out of a job.	
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			4days of still not getting past a loading screen after picking my character i was able to play on Saturday morning but now i get nothing can i please get a eta on when there will be a hotfix	
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I can not evne open my boom box for today, the timer is gone and when I click on it I get no ability to "bind to character" it's merely grayed out and will not let me do anything.
 
I can still claim other pre order items on my account but I can do nothing with my boom boxes.
 
This is a bit annoying, especially since I already got a bum one (that gave me nothing, no item, no crafting items or xp or anything).
 
edit - nm I fixed it, had to double click it to get it to allow me.	
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			I still have not even received my boomboxes and all a ticket did was refer me to this thread	
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Hooray! I now have a completely new error! 
 
Now I'm being told:
 
Message Definitions Mismatch - connection closed by remote host
 
I love launch week.	
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Hooray! I now have a completely new error! 
 
Now I'm being told:
 
Message Definitions Mismatch - connection closed by remote host
 
I love launch week.
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OMG no no nnonononono please tell me this isnt another NZ problem! im getting this iswell D:!!!!!
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			Pre Order Items finally have shown up.	
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Umm I can finally access the US servers (for now) but now I have no chat. I get "No channels visible!" I don't get an error that I don't have permission, just that there aren't any channels for me to talk in.
 
This something that was hotfixed?
 
Edit - This issue is on one character specifically. Not on the whole account.	
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			Still no preorder items....	
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			I cannot log in with the credentials I successfully logged in wit.  I keep getting the "Invalid account name or password" error, this is the second day alredy and i dont get a reply on ticket. Great to pay for a game and not be able to play it...	
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			Sat in a 3 hour que. finaly got to my character screen hit enter game like yay. screen freezes for 5 mins. restart game to be told im now in a que for another 3 hours. Seriously if I can't play this game on the same server as my friends I would rather not bother. Is there a refund and delete option? Had enough of banging my head again this wall of incompetence.	
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I dont know if this is specifically related to headstart or not but I have my forum stuff set up so topics I follow send me emails whenever someone posts.
 
Its currently not doing this. I swapped my email last thursday and last time i contacted support they said:
 
"After an extensive maintenance in preparation of Head Start, we are aware of some continuing issues with the account system. These issues may prevent you from properly accessing your account page or the forums. I believe these issues may have also delayed the system from fully updating your email change."
 
Is there any ETA on a fix for whatever this issue is?	
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I'm able to claim all of my items now, when prior to Hotfix I couldn't.  Highwayman gloves bugged and changed color though.
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			  I also haven't received my pre-order bonuses I only have deluxe edition stuff, I really hope I get them, when you guys have a fix please let me know! Thank you!	
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I also changed my email adress after reserving my name and couln't claim it.
After trying to change my email adress back to the old one, i still couldn't claim my reserved name.
24 hours later i tried to claim my name again and it finaly worked.
 
Good luck to all who encounter the same problem.	
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Opened my first Boom Box and saw a bunch of items scroll pass on the side, but nothing shows up in my bag or changed otherwise in any part of the character screen. I don't even know what I got out of the box as it scrolled by so fast and didn't show up in the chat log or anything.
 
And as for the chat log, that's messed up as well. The only tab I have is the combat tab. I can't see any chatter from anyone around me or respond to whispers I get. Had to create a brand new channel called Chat 2 to get anything back and it's still not letting me respond to whispers properly.	
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Opened my first Boom Box and saw a bunch of items scroll pass on the side, but nothing shows up in my bag or changed otherwise in any part of the character screen. I don't even know what I got out of the box as it scrolled by so fast and didn't show up in the chat log or anything.
 
And as for the chat log, that's messed up as well. The only tab I have is the combat tab. I can't see any chatter from anyone around me or respond to whispers I get. Had to create a brand new channel called Chat 2 to get anything back and it's still not letting me respond to whispers properly.
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Any updates on the Authenticator bonuses?  I have a ticket logged as these haven't been received yet (everything else seems to be there now) and keep getting referred to this Thread but I don't see any mention of them in the original post
 
 
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Progression Boosts: 2% Increase to Experience, Renown and Prestige gain
Character Title: Certifiably Certified
Costume Piece: Cybernetic Eyepatch
 
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  Realm Transfers will not be available tonight. PvP Realm Transfers are currently bugged because of faction restrictions. In order to get around the bugs, faction restrictions on PvP realms have been removed. This means you can have both a Dominion and an Exile character on a PvP server. No ETA for when Realm Transfers will be available at this time. 
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Players are missing their entitlement items (Boom Boxes, Pre-Order bonuses etc) OR they recieve a message that it has already been claimed.
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			i'm still waiting my pre-orders bonus... Request #258388 	
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The Recall: Thayd bug that doesn't exist on the Action Bar since the beginning of the Headstart is not yet acknowledged https://forums.wildstar-online.com/forums/index.php?/topic/58958-recall-thayd/
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If you are in the group of people affected by the "unable to use your reserved name" problem, and like me you went ahead and made your toon with a temporary name just so you could start playing the game, I hope you like the one you chose because Support will not change it to *anything* (even something other than your reserved name).
 
I assumed they were going to do the same thing for this issue that they've done with realm transfers and offer a free name change for your toon, but instead they won't be doing anything to help at all.  All they expect you to do is create a new toon, and lose all the time you've put into your current one.  It took 8 days for them to respond to my ticket to tell me that.  Dunno about the rest of you, but I made my toon with a deliberately obvious temporary name: "CantUseMyReserveName", and according to Support that's what I'm stuck with forever unless I want to lose 8 days of playtime by rerolling (actual /played time is 150 hours).	
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Any updates on the Authenticator bonuses?  I have a ticket logged as these haven't been received yet (everything else seems to be there now) and keep getting referred to this Thread but I don't see any mention of them in the original post
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			its a new game its normal stuff	
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			What about FPS issues? Whe nare you gonna adress thtat?	
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Hi,
I'm not even able to access the realm list: No realms available at this time!	
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I have and all of those releases have been smooth for me, even D3 as i was playing on first release day.
 
None of those game said i have an invalid account. I don't mind waiting in server queue, been doing that for over 17 years. I want my account to be valid that i have been reporting for 3 days now.
 
Didn't even had these problems with Everquest or Ultima Online and if i did i didn't had to open over a dozen tickets for over days but it was resolved within 24 hours.
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			It doesn't appear as though the Deluxe users being treated as guest pass bug has been fixed yet. Still going on 7 days since I signed up.	
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Is anyone still having the issue where you open a boombox and nothing comes out? Today marks my third empty box. 
 
Sorry if this was asked already!	
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Is anyone still having the issue where you open a boombox and nothing comes out? Today marks my third empty box. 
 
Sorry if this was asked already!
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			Headstart Issue? More like: All the time Issue. Man, i wish i had not bought this game. I bought it couple of hours ago and get this "bounce between regions error". I guess there is no chance to get my money back. THANKS SO MUCH!!!!	
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Headstart Issue? More like: All the time Issue. Man, i wish i had not bought this game. I bought it couple of hours ago and get this "bounce between regions error". I guess there is no chance to get my money back. THANKS SO MUCH!!!!
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Still same problem here, bouncing between NA and EU not able to login
 
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Did you actually set up your subscription properly?
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Purchased the game yesterday - subscription setup correctly although surely they could guide people in a co-ordinated fashion... as it aint obvious as to what to do with CD-Key then mandatory subs.
 
1 day lost already due to the "no valid account" error - nearly a day since ticket logged and no response... welcome to Wildstar? seems great...
 
If it aint sorted bytomorrow I'll be needing a refund - already regretting the purchase.	
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			Way to necro an old post dude.  Submit a ticket.  Crying on forums will do nothing.	
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Hi Folks,
 
There's no need to necro a thread like this, instead please post to the appropriate section of our forums, or you can contact support here, far right hand side and they can help get you sorted with any account issues. 
 
Thank you
- Team WildStar 	
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