108142-gamescom-swag-is-region-locked

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I was lucky enough to visit Gamescom this year and having heard that there would be Wildstar ingame swag being given out - I made it my goal to visit the booth to grab at it
 
Only to my disappointment that after getting the codes to enter for the loot discussed here - I was unable to enter the code as it gave me this:
"The code you purchased is for a different region than your game account. Please contact WildStar Support."
 
Having sent a ticket into Carbine for support on this matter, I have now been told that the codes are only for European accounts and they are unable to provide a US code or activate it for me.
 
 
Now, for a bit of backstory - I am a European player, playing on a US region as I have more connections to US friends within my social circle, then i do for European friends, for Wildstar atleast.
 
It is rather a disappointing letdown that due to my choice of region I am unable to redeem this code, While I understand that Gamescom is based in Europe, it is not just for europeans - many travel from all over the world for this event, similar to E3.
 
 
 
Hopefully we can get some word on this soon, its just a shame :(
 
Look forward to some discussion on this, maybe a Carbine response would be appreciated too!
 
 
Take care, enjoy the entire week of Gamescom (and Wildstar!)	
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			Oh wow, that blows.	
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			Wow, this is not right Carbine. Come on.	
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Ouch.....Ouch.....
That sucks...	
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			NA not allowed .... QQ inc. :D Carbine what have you done? There are NA visitors as well... wtf.	
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Region locks (for anything) is lame.  Sure, have different regions, for performance or convenience, etc...  But erecting artificial walls based on region is stupid.
 
This game in particular seems to be more *hardcore* regarding region locks than any other game I've played.  Hardcore.	
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Region locks (for anything) is lame.  Sure, have different regions, for performance or convenience, etc...  But erecting artificial walls based on region is stupid.
 
This game in particular seems to be more *hardcore* regarding region locks than any other game I've played.  Hardcore.
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Region locks (for anything) is lame.  Sure, have different regions, for performance or convenience, etc...  But erecting artificial walls based on region is stupid.
 
This game in particular seems to be more *hardcore* regarding region locks than any other game I've played.  Hardcore.
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			And I thought the $280.87 Rest in Peacemaker code on EBAY "that people are still biding on" was disgusting but this si just wrong.I mean common you give of thoe nice lookign talbes and a possibly cool dye and make it region locked....... jsut wrong.	
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And I thought the $280.87 Rest in Peacemaker code on EBAY "that people are still biding on" was disgusting but this si just wrong.I mean common you give of thoe nice lookign talbes and a possibly cool dye and make it region locked....... jsut wrong.
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			Getting real tired of this region lock crap. Aren't MMO's meant for communications?	
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			Seriously...So my buddy who went to gamescon and is getting us both codes. Cant use them.....that's complete crap carbine.	
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{| class="blockquote"
And I thought the $280.87 Rest in Peacemaker code on EBAY "that people are still biding on" was disgusting but this si just wrong.I mean common you give of thoe nice lookign talbes and a possibly cool dye and make it region locked....... jsut wrong.
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All I can say is that if enough people are against this and show it(hopefully in a not so nasty manner, but hey some people are very passionate) they might be able to go back and say "hey submit a ticket with your code and we'll award your account." I see no harm in them doing that.
 
It's perfectly reasonable that someone going to an internationally recognized event would expect region locking not to be a thing. The clients I'd imagined aren't programmed differently either(or vastly enough) that they can't give the items, much like how I heard(keyword) that some people who participated in the PC Gamer event submitted tickets and were able to get the coconut monkey and rest in piece maker, because they had not received a code like they should have.
 
I mean heck they are able to give account CREDD back to the user when the system goes nuts too(this has happened to me) and since the gamescom attenders actually have codes, they can provide proof that they did receive it.	
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			Looking into this.	
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Looking into this.
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Well obviously only us Europeans are classy enough to qualify for a top hat and monocle. B)
 
 
No but seriously, this is BS.	
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Looking into this.
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Looking into this.
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Okay, so I can't miraculously fix the region lock, it is what it is for now. 
 
But yes, we are only giving out EU codes on the floor of Gamescom, but we DO have NA codes that our community team was planning on giving out elsewhere. This is good news though, because that means there are NA Gamescom codes in our system to help players with.
 
I'm going to work with CS to make sure that we create a fair policy that prevents anyone and their brother from writing in and asking for codes (Because no don't do that, don't be bad), but that if someone has a code in hand but it's for the wrong region, I want to get them the goodies in the NA region. I mean, if you traveled to Germany from the States (or are buying beers for the lucky friend of yours that is), then (call me silly) but I want your Germany WildStar experience to be a good one, not a negative one.	
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Okay, so I can't miraculously fix the region lock, it is what it is for now. 
 
But yes, we are only giving out EU codes on the floor of Gamescom, but we DO have NA codes that our community team was planning on giving out elsewhere. This is good news though, because that means there are NA Gamescom codes in our system to help players with.
 
I'm going to work with CS to make sure that we create a fair policy that prevents anyone and their brother from writing in and asking for codes (Because no don't do that, don't be bad), but that if someone has a code in hand but it's for the wrong region, I want to get them the goodies in the NA region. I mean, if you traveled to Germany from the States (or are buying beers for the lucky friend of yours that is), then (call me silly) but I want your Germany WildStar experience to be a good one, not a negative one.
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So a NA player with a EU code, can submit a ticket and get the rewards, right?
 
(with them listing off the EU code in the ticket, so you don't get everyone just putting their hands up for it)
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The policy is being written and communicated to the team as we speak, so I'm not sure.... but that seems really logical and should likely result in the desired outcome. 
 
Also, I cannot stress enough how much people shouldn't just write in to get the rewards in attempt to take advantage of CS. Don't be a Bad Guy/Gal.
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{| class="blockquote"
The policy is being written and communicated to the team as we speak, so I'm not sure.... but that seems really logical and should likely result in the desired outcome. 
 
Also, I cannot stress enough how much people shouldn't just write in to get the rewards in attempt to take advantage of CS. Don't be a Bad Guy/Gal.
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{| class="blockquote"
The policy is being written and communicated to the team as we speak, so I'm not sure.... but that seems really logical and should likely result in the desired outcome. 
 
Also, I cannot stress enough how much people shouldn't just write in to get the rewards in attempt to take advantage of CS. Don't be a Bad Guy/Gal.
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			Madda supposes you could sell them.	
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{| class="blockquote"
The policy is being written and communicated to the team as we speak, so I'm not sure.... but that seems really logical and should likely result in the desired outcome. 
 
Also, I cannot stress enough how much people shouldn't just write in to get the rewards in attempt to take advantage of CS. Don't be a Bad Guy/Gal.
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How about EU players getting a NA code when the community team gives those out? I foresee EU players going at it if they win a NA code online and can't redeem it, while watching their NA friends swapping EU codes for NA :)
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One thing at a time.
 
This is to address the -very limited- amount of EU codes that will be falling into the hands of NA players. (unless its a single code for all the pass rewards, in which case different ball-game).
 
The equality of reciprocation that comes afterwards through NA -> EU will be a discussion of its own. (one that i agree with but don't overload them or they will just back away completely from it and say 'too hard')
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Just wish to say a huge thank you not only to you guys for responding but also to Cougar - for taking the time out of a very busy week and schedule, to share some time on this issue.
 
I hadnt intended it to get so big, only to spread the word about something which could be a letdown to those out of region.
 
Im very happy to see that it is going to be looked into for a workaround, thank you guys! :)	
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you know what would be awesome ? 
 
if you release a COWBOY hat... as unique  NA item.. then region lock it.. 
 
since yor EU one looks all proper and british .. with top hat and Monocle	
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{| class="blockquote"
Okay, so I can't miraculously fix the region lock, it is what it is for now. 
 
But yes, we are only giving out EU codes on the floor of Gamescom, but we DO have NA codes that our community team was planning on giving out elsewhere. This is good news though, because that means there are NA Gamescom codes in our system to help players with.
 
I'm going to work with CS to make sure that we create a fair policy that prevents anyone and their brother from writing in and asking for codes (Because no don't do that, don't be bad), but that if someone has a code in hand but it's for the wrong region, I want to get them the goodies in the NA region. I mean, if you traveled to Germany from the States (or are buying beers for the lucky friend of yours that is), then (call me silly) but I want your Germany WildStar experience to be a good one, not a negative one.
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{| class="blockquote"
 
I was lucky enough to visit Gamescom this year and having heard that there would be Wildstar ingame swag being given out - I made it my goal to visit the booth to grab at it
 
Only to my disappointment that after getting the codes to enter for the loot discussed here - I was unable to enter the code as it gave me this:
"The code you purchased is for a different region than your game account. Please contact WildStar Support."
 
Having sent a ticket into Carbine for support on this matter, I have now been told that the codes are only for European accounts and they are unable to provide a US code or activate it for me.
 
 
Now, for a bit of backstory - I am a European player, playing on a US region as I have more connections to US friends within my social circle, then i do for European friends, for Wildstar atleast.
 
It is rather a disappointing letdown that due to my choice of region I am unable to redeem this code, While I understand that Gamescom is based in Europe, it is not just for europeans - many travel from all over the world for this event, similar to E3.
 
 
 
Hopefully we can get some word on this soon, its just a shame :(
 
Look forward to some discussion on this, maybe a Carbine response would be appreciated too!
 
 
Take care, enjoy the entire week of Gamescom (and Wildstar!)
 
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{| class="blockquote"
The policy is being written and communicated to the team as we speak, so I'm not sure.... but that seems really logical and should likely result in the desired outcome. 
 
Also, I cannot stress enough how much people shouldn't just write in to get the rewards in attempt to take advantage of CS. Don't be a Bad Guy/Gal.
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			#hardcore	
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