103346-crappy-support

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Carbine has the worse support I have ever experienced with a game, they have beat blizzard congradulations guys. Because of the crafting issue in game I went to craft and learn and aventus pattern it bugged out using up all the mats and pattern and made the complete sound yet did not finished (no I was not mounted or sitting) I was inside the crafting building in Illium when this happened, I even logged out and back in and still nothing, I have sent in three support tickets and still not a single valid response from support, they keep replying with the exact same message and are refusing me the mats I have lost do to the bug.
 
Here's the response I have gotten from their crappy support. As you can see from their copy and paste response they already do not care about their customers, so now I get to join the other 300K people who have unsubed from this game. Carbine is digging their own grave.
 
This is the response from today
Clarck (WildStar Player Support)
Jul 29 22:19
Hey there, Mark!
Thank you so much for letting us know about this. The Development Team is aware of this issue and are working on a resolution, however we don't have a fix or workaround for this quite yet. Please keep an eye on our forum posts where we are tracking known issues and providing updates as we have them
Open Issues:
https://forums.wildstar-online.com/forums/index.php?/topic/85171-top-known-issues-open/
Resolved Issues:
https://forums.wildstar-online.com/forums/index.php?/topic/85191-top-known-issues-resolved/
If there is anything else we can assist with, please let us know.
Take care,
Clarck
WildStar Support Team
here is the response from yesterday
Rowell (WildStar Player Support)
Jul 28 19:02
Hey there, Mark!
Thank you so much for letting us know about this. The Development Team is aware of this issue and are working on a resolution, however we don't have a fix or workaround for this quite yet. Please keep an eye on our forum posts where we are tracking known issues and providing updates as we have them
Open Issues:
https://forums.wildstar-online.com/forums/index.php?/topic/85171-top-known-issues-open/
Resolved Issues:
https://forums.wildstar-online.com/forums/index.php?/topic/85191-top-known-issues-resolved/
If there is anything else we can assist with, please let us know.
Take care,
Rowell
WildStar Support Team	
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			Are you running any crafting addons? Those eff things up sometimes. As does Zen Radar and a couple others (I don;t know why)	
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 the other 300K people
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			You got to accept it as a lost until they reply. It happens man I know the pain when these things occur.	
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 so now I get to join the other 300K people who have unsubed from this game.
 
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Are you running any crafting addons? Those eff things up sometimes. As does Zen Radar and a couple others (I don;t know why)
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I've sent 5 tickets over the past two weeks over my cores being eaten by crafting. Only this week after repeated ticket do I finally get non-copy/paste responses. 
 
Just keep sending tickets and give bad reviews until they resolve it. Every time you let it slide, it just makes it easier for them to keep not giving a crap about their customers.	
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			Just got my reply from Rowell, copy and paste from above. Replied back with a very sternly worded response that a copy and paste reply wasn't good enough, I want my stuff back.	
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Did it hurt when you pulled those numbers out of your arse?
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Bad healers is a issue... oh wrong thread....
 
 
 
 
They'll fix it, just keep sending tickets, a few crafting tokens isnt a huge thing, its not like crafted gear has value anymore, people dropped the market out of it so bad you can sell the mats for more then the items are worth in most cases.	
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They'll fix it, just keep sending tickets, a few crafting tokens isnt a huge thing, its not like crafted gear has value anymore, people dropped the market out of it so bad you can sell the mats for more then the items are worth in most cases.
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I think you should be more mad about the RNG of data fragments over losing them tbh.
 
I got 15x on my Alt in 3 days from the 1 quest.	
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I think you should be more mad about the RNG of data fragments over losing them tbh.
 
I got 15x on my Alt in 3 days from the 1 quest.
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if your posting here is representative for how you did write up your support ticket, then i am surprised they even figured out what you wanted. i cant see any refusement about mats whatsoever tho. also what do expect really? they know the issue, they dont have a solution/workaround. repeating the issue wont change it. only flood the support more and even diminish the time supporters have per ticket... how hard can it be to keep track of "known issues" and "resolved issues"? 
also if it is a known issue, it is likely that others have it as well... as it is the nature of an MMO, that wont be the only issue the support is adressed about. do you expect your dedicated supporter with personally phrased answers for known issues for ~15eur per month?
 
i sometimes dont get ppl.
 
on a half related sidenote: screaming and complaining at the end of the line in a supermarket wont change how fast a human beeing can possibly type in numbers into the register. also not screaming louder or at a faster rate.	
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			I'm sorry, but first off, you don't know me, and are way off base to judge me as you have. First, I've only sent one ticket, for the one incident. I reply to that singular ticket, not create multiple ones to further clog and already obviously overloaded system. But when I'm doing my part to try and reduce noise, I expect the person replying to at least READ what I wrote, and include in his copy and paste answer (which was, literally, a minute after my "Why was this ticket closed when there clearly is no answer?" reply to it) some sort of recognition that my ticket was read and acknowledged on more than a base "Oh they have that crafting bug" level. A simple "I can't return your items at this time as you requested" or "Possible reimbursements will be dealt with when the issue is resolved" would have sufficed.	
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Clearly you have no idea what you're talking about. You can only get one Data fragment a day, except the first day which you get an extra one on the quest that leads you to the daily quest.
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Clearly you have no idea about the data fragments, you can get up to 5x a day which I have gotten multiple times along with 4x multiple times and and 3x multiple times.
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Friend and i went outfitter on alts, got to 50 within 3 days of eachother.
 
I have about 19 more data fragments then he does just from RNG.
Yea it sucks you lost 10, but whats worse is you can probly just go buy the item on the AH cheaper then it takes to craft it in most cases.  
 
 
Its just not end of the world, id be pissed to but yea... i wouldn't quit
 
and at least there is this now on Dev Tracker
 
Tradeskills
 
Epochos and Adventus items are not createdCrafted Epochos and Adventus items are not being completed, even though materials are being used.Status: Fixed.  It should be released in the first patch after Drop 2 goes out.	
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Yep, you're right, and I apologize. I have the worst luck ever, as I've never noticed getting more than one, tho I've only done the quest like 15 times or something.
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I've sent 5 tickets over the past two weeks over my cores being eaten by crafting. Only this week after repeated ticket do I finally get non-copy/paste responses. 
 
Just keep sending tickets and give bad reviews until they resolve it. Every time you let it slide, it just makes it easier for them to keep not giving a crap about their customers.
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Clearly you have no idea about the data fragments, you can get up to 5x a day which I have gotten multiple times along with 4x multiple times and and 3x multiple times.
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Ill just chime in and say this has now happened to me twice with two different research patterns for a total of 14 eldan fragments. I've been expert crafting since a short while after launch and ive never seen more than one in a daily. From everyone ive talked to its EXTREMELY rare to get more than one.
 
The support IS abysmal. I got the same canned response and I specifically asked not to be given a canned response. They "added" my new ticket to my old ticket as well. I guess i need to keep sending in tickets til they get tired of me. Until then im done with crafting in this game. Not worth all the time and being gated by eldan fragments to wait 7+ days to get nothing. Hell the first time this happened I even used a ridiculously nice core which cost me over a plat at the time.
 
I'm glad they've got a fix in the pipeline but the amount of research ive been set back is ridiculous and puts me at a severe disadvantage in the market. The last thing I want after being that frustrated is to get another robot response from this terrible firm they or NCSoft hired to do CS for this game. Most every ticket anyone I know has ever sent in has basically been responded to by "thanks for telling us about this bug, we know about it, thanks." After that nothing ever happens.What good is a support team if all they are is a bug report? 	
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			EEEK luckily i made mine long b4 this bug arised or i have just been lucky :D	
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Yep, you're right, and I apologize. I have the worst luck ever, as I've never noticed getting more than one, tho I've only done the quest like 15 times or something.
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Just want to append this to the discussion. Looks like either support stepped it up a notch or I was noticed on the forums because I finally got a human response and it was a good one too. 
Douglas (WildStar Player Support)
Aug 02 04:55
Hi there,
Thank you for your patience. I'm sincerely sorry for the long wait for a reply and resolution. We are aware of issues with the 'Epochos' and 'Adventus' prototype crafts failing when overcharged. For more information on what these issues are and what we are doing to resolve them, please take a look at the forum thread that was posted by Mr. Smiley earlier today. I've included a direct link to this forum thread below.
https://forums.wildstar-online.com/forums/index.php?/topic/104710-epochos-adventus-items-are-not-created/
There is a fix in place that is currently being tested and we hope to have it released in the near future. In the meantime, I've sent your character 14 Eldan Data Fragments and 1 Dual Hybrid Power Core via in-game mail as compensation. Please be sure to retrieve these items within the next 30 days. If you have any other questions, please let us know.
Take care, WildStar Support Team	
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Just want to append this to the discussion. Looks like either support stepped it up a notch or I was noticed on the forums because I finally got a human response and it was a good one too.
 
Douglas (WildStar Player Support)
Aug 02 04:55
Hi there,
Thank you for your patience. I'm sincerely sorry for the long wait for a reply and resolution. We are aware of issues with the 'Epochos' and 'Adventus' prototype crafts failing when overcharged. For more information on what these issues are and what we are doing to resolve them, please take a look at the forum thread that was posted by Mr. Smiley earlier today. I've included a direct link to this forum thread below.
https://forums.wildstar-online.com/forums/index.php?/topic/104710-epochos-adventus-items-are-not-created/
There is a fix in place that is currently being tested and we hope to have it released in the near future. In the meantime, I've sent your character 14 Eldan Data Fragments and 1 Dual Hybrid Power Core via in-game mail as compensation. Please be sure to retrieve these items within the next 30 days. If you have any other questions, please let us know.
Take care, 
WildStar Support Team
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			Yep, I was pleasantly surprised to find my data frags and a replacement core in my mail when I logged in yesterday.	
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			Maybe they wanted to wait since there would be no point in giving back items if they would just get nommed by bugs again?	
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Bought a credd in game yesterday, but I can't redeem it even after turning off all my addons and restarting several times. Sent a ticket:
 
So my game time ends tommorrow night. So I just bought a C.R.E.D.D in game, it shows it in my acct inventory says it is acct bound and char bound but when I go to click redeem nothing happens and it is still sitting there.
I have no addons that could be causing an issue
 
This was my reply and then my ticket was closed as resolved:
 
To confirm that game time has been added to your account, please log into your NC Account and look at the “Playable Until” date in the Account Summary box that will be located in the top right hand corner of your Account Management page (you may have to close a box asking you to “Upgrade to the Deluxe Edition”).
This date includes all game time currently applied to your account and will also display the date when you will no longer be able to log in to the game. Also, this box will display if you are subscribed to a billing plan.
Cheers,
Rowell
 
To which I responded back: Wow really? Thanks captain obvious how about you actually try reading my ticket. The credd didn't take it says my sub expires on aug 2nd and like I said when I try to redeem in game nothing happens. *cupcake* Wildstar support	
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Bought a credd in game yesterday, but I can't redeem it even after turning off all my addons and restarting several times. Sent a ticket:
 
So my game time ends tommorrow night. So I just bought a C.R.E.D.D in game, it shows it in my acct inventory says it is acct bound and char bound but when I go to click redeem nothing happens and it is still sitting there.
I have no addons that could be causing an issue
 
This was my reply and then my ticket was closed as resolved:
 
To confirm that game time has been added to your account, please log into your NC Account and look at the “Playable Until” date in the Account Summary box that will be located in the top right hand corner of your Account Management page (you may have to close a box asking you to “Upgrade to the Deluxe Edition”).
This date includes all game time currently applied to your account and will also display the date when you will no longer be able to log in to the game. Also, this box will display if you are subscribed to a billing plan.
Cheers,
Rowell
 
To which I responded back: Wow really? Thanks captain obvious how about you actually try reading my ticket. The credd didn't take it says my sub expires on aug 2nd and like I said when I try to redeem in game nothing happens. 
 
*cupcake* Wildstar support
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Buy more, see if it works this time.
 
:3
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