Customer Experience

In 2020, customer experience (CX) will be what makes you — or breaks you. It has emerged as the most important competitive differentiator, above price or convenience, and that shows no signs of changing. In fact, as consumers get comfortable with having their expectations met, and then exceeded, they’ll only expect more.-- VentureBeat staff Jan 7. 2020
Customer experience is a type of social experience (of the commercial experience variant) where-in persons have experiences with service relations including Customer Service (a type of service relation). Customer Experience (CX has been used as short for Customer Experience) is the field that centres on managing the experience of a product or service customers, such as through providing information. (Products are a service and services are a product; Product informatics.) 
The goal of customer service is to increase customer satisfaction correlative with the business' profits. Much of customer service is to answer customers' questions.
Customer experience is one of the hottest buzzwords in business these days. Companies are pouring more resources than ever before into building a strong customer experience, and many expect to soon compete on experience more than price or quality.-- Blake Morgan at Forbes.com website. Mar 5, 2018.Customer experience tends to depend on commercial relations and Quality Care.
== Media ==
* Mar 5, 2018 «Customer Experience Vs. Customer Service Vs. Customer Care» by Blake Morgan at Forbes.com website.
Customer Experience is a competition differentiator. 
Customer; Customer Relations; Experience; Customer Care; Best practice; Business discipline; Public relations