134934-52-hours-and-counting-wait-time-for-a-answer-from-support

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So ticket #1454407 has been unanswered for 52 hours now.. Getting kinda frustrated, cant play at all...
Could someone please check it out?	
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			Their problem is most likely a capacity issue. They need to add more clusters to their megaserver. Then all will be well in the world of WildStar again :)	
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You probably will have to wait in a long line sadly.
With the rush of players I think it's fair to say that there is a large influx of tickets jsut as there are players joining.	
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			Don't expect any reply on your ticket probably for a full week or longer.  I am willing to bet they are flooded with tickets right now.  The support response time is going to be insane.  Sucks, but I have a feeling their support staff isn't very big. 	
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So ticket #1454407 has been unanswered for 52 hours now.. Getting kinda frustrated, cant play at all...
Could someone please check it out?
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			I find it really sad that it takes such a long time. No access to the game what so ever is kinda boring ;P	
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			I got my ticket resolved  with 3 hours waiting time. Badluck I guess 	
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Their problem is most likely a capacity issue. They need to add more clusters to their megaserver. Then all will be well in the world of WildStar again :)
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Pls explain that to "we don't need more servers/bigger capacity" type of people 
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			Most likely the countless amounts of redundant tickets of problems the general public and the devs know about are flooding there system causing a back up. Even if the ticket is a redundant one they still have to go through the proper procedures to handle/answer them. This is my speculation, but most likely still close to the truth if not the full truth. If you get to a week, then i would be like WTF  :D	
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			The support staff is working as hard as they can to knock out tickets. As you can imagine, there are quite a number of them. Thank you so much for hanging in there - we'll get to you as soon as we can!	
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1) It's really just a matter of logistics. If you factor in the X number of people logging tickets and the Y number of available staff hours to address them you'll likely see that there's a descrepency related to time vs work. This means stuff gets triaged, plain and simple. If a staff member is looking at 100 tickets and they get 70 of the simple ones done in the same time it will take to do 30 of the more difficult ones (or ones that don't have a solution yet) then their time is better spent answering the 70 tickets. There's also the importance of the ticket. Getting someone who is crashing corrected vs refunding a item that was lost, etc. Some tickets are more important than others, and that doesn't even factor in the fact that they are very clear that suscriber tickets are more of a priority than F2P tickets.
 
2) Without knowing your issue it is impossible to even try to help you at the community level since there are lots of knowledgeable people here that might be able to lend a hand. Perhaps you could describe the issue and some of us here might be able to help?
Indivudally resolved (where you can do the research to correct it yourself)
Community resolved (where you ask other members of the community for advice help)
Ticket resolved (logging a ticket and waiting for an answer)
Second Level Resolved (taking it one step higher than GMs, into the hands of actual developers)
Always a good idea to explore all the different avenues before jumping right to logging a ticket.
			
				
	Edited October 1, 2015 by Dreaded 88	
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1) It's really just a matter of logistics. If you factor in the X number of people logging tickets and the Y number of available staff hours to address them you'll likely see that there's a descrepency related to time vs work. This means stuff gets triaged, plain and simple. If a staff member is looking at 100 tickets and they get 70 of the simple ones done in the same time it will take to do 30 of the more difficult ones (or ones that don't have a solution yet) then their time is better spent answering the 70 tickets. There's also the importance of the ticket. Getting someone who is crashing corrected vs refunding a item that was lost, etc. Some tickets are more important than others, and that doesn't even factor in the fact that they are very clear that suscriber tickets are more of a priority than F2P tickets.
 
2) Without knowing your issue it is impossible to even try to help you at the community level since there are lots of knowledgeable people here that might be able to lend a hand. Perhaps you could describe the issue and some of us here might be able to help?
Indivudally resolved (where you can do the research to correct it yourself)
Community resolved (where you ask other members of the community for advice help)
Ticket resolved (logging a ticket and waiting for an answer)
Second Level Resolved (taking it one step higher than GMs, into the hands of actual developers)
Always a good idea to explore all the different avenues before jumping right to logging a ticket.
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So ticket #1454407 has been unanswered for 52 hours now.. Getting kinda frustrated, cant play at all...
Could someone please check it out?
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Pls explain that to "we don't need more servers/bigger capacity" type of people 
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