63312-advanced-riding-skill-bug-response

== Content ==
			
Hi all,
 
We have become aware of an issue where some players who have attempted to purchase the Advanced Riding Skill have been charged but not received the upgrade to their mount prowess (some players reported losing up to three times the cost, due to receiving three errors).
 
If you are reaching level 40 please do not purchase this skill until we update this thread that the bug has been fixed.
 
Our team are working to investigate and fix. Any player who has been affected will have the gold cost refunded to them.
 
Thanks for your understanding with this issue!
 
Cheers,	
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			glad to see its being taken care of.	
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			Yup, just got robbed of 150 gold, then found this post. Hopefully it's resolved soon. :(	
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Do we have to report we lost money to this? Or will your fix auto detect those of us who lost money to it?
 
Also thanks for refunding the wasted gold... a lot of other games would have just said sorry, nothing we can do another it but try and fix the bug.	
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			Also lost 1 plat to this. Thanks for looking into it.	
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			Awesome! Also a sufferer. Thanks for the update.	
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Thanks for the update!
 
I would like to know if there is any way to check whether or not we actually received the upgrade? I was charged what seemed to be the correct amount but did recieve an error. However, I believe my mount was in fact faster afterwards but there didn't seem to be a way to check for sure, so for all I know I was just getting the placebo effect.
 
Is our riding skill listed *somewhere* in the UI? If not, it really should be.	
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			Lost 1 plat to this also :(	
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			Aye, some of my friends got their money back from support, unfortunately my ticket was not answered :(	
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This happened to me last night and I'm very pleased to see it's being sorted. 
 
Other games I won't mention would indeed just have left us robbed of our money. Great to see Carbine listening as always.	
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			This post restored my pulse pretty much back to normal. :)	
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			I miss my 150g. I totally missed the memo until after the fact. Damn... :(	
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I spent 50g today to find out that I did not get the upgrade either :(
 
 
Character : Dreams
Server: Stormtalon	
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			It should be removed until fixed. Glad I read this.	
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{| class="blockquote"
Thanks for the update!
 
I would like to know if there is any way to check whether or not we actually received the upgrade? I was charged what seemed to be the correct amount but did recieve an error. However, I believe my mount was in fact faster afterwards but there didn't seem to be a way to check for sure, so for all I know I was just getting the placebo effect.
 
Is our riding skill listed *somewhere* in the UI? If not, it really should be.
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			I'm ok with the gold loss... however, since it bought 3 of the upgrades... i would like my mount to be 45% faster, thank you.  If this is impossible, i'll settle for my plat back.	
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			Fell for this as well. sent in a ticket earlier. need my money back to craft lol	
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well i wondered why my hoverboard won't cruise more as before.
 
Thanks for looking at it and hope for a gold refund.
 
Keep goin with the good work	
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So uhhh, how do you refund us? I sent in a ticket yesterday morning. I've been trying to prevent my guild and server from buying the riding at 40. Thankfully most of them are all slow as shit and are like level 25.
 
Character: Tychea
Server: Ravenous	
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			Are you refunding already? It seems some people have gotten their refund and others did not. I even put in a ticket in-game.	
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i lot 2 plat from this bug because i click the vendor twice instead of once.  i have an after screen shot where it says vendor error like 8 times. they closed my ticket after 2 automated copy +paste responses. no refund.
 
 
{| class="blockquote"
We've dispatched an elite team of Mail Chompacabras to deliver your ticket to one of our agents. We'll be getting back to you with an update as soon as possible.
In the meantime, feel free to check out our knowledge base articles located here (you may need to login with your NC Account to view all articles): http://support.wildstar-online.com/home
Cheers,Agent LoppWildStar Support Team
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I definitely lost 1 plat from this as well sirs
 	
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Ah this one again.
Feels like every second patch this particular bug reappears. They've been struggling with it for months.	
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Patch notes seem to indicate this is fixed, but it's not (at least for me). Stack trace (I also reported this in-game):
 
ui\Vendor\Vendor.lua:900: attempt to index field 'itemData' (a nil value) stack trace:      
ui\Vendor\Vendor.lua:900: in function 'FinalizeBuy'     
ui\Vendor\Vendor.lua:889: in function <ui\Vendor\Vendor.lua:882>	
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{| class="blockquote"
Patch notes seem to indicate this is fixed, but it's not (at least for me). Stack trace (I also reported this in-game):
 
ui\Vendor\Vendor.lua:900: attempt to index field 'itemData' (a nil value) stack trace:      
ui\Vendor\Vendor.lua:900: in function 'FinalizeBuy'     
ui\Vendor\Vendor.lua:889: in function <ui\Vendor\Vendor.lua:882>
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			Just tried to buy it again because I thought its fixed, It's not... lost another 2 plat to it yay	
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Same for me. Made sure that I was on action set 1 and had AMPs available because of the hotfix.
 
Still lost 1.5 plat and got "An error has occured in Addon: Vendor." three times. And no upgrad applied to my mount speed.	
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			I'm glad to see we are getting refunds! :)Any ETA on them? I've submitted a ticket but im not sure if we will get the refunds automatically or if it requires more action on my part?Would love to get the upgrade for real soon.... 	
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Well I went ahead and chanced it again. Got the same UI error, it took my 50g as well (still haven't been reimbursed for the first 50g lost). However the riding skill is no longer listed (how to tell if it actually worked?). But it does now list the level 50 riding skill.
 
On a side note: Is the level 50 riding skill really 80 PLAT?	
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			When do you guys plan to update us on this? For a company that promotes dev transparency it sure seems like pulling teeth to get any real info on this. Id like to transfer off of Pergo but im in the hole multiple plat because of this bug. When will we get a refund at least?	
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			Just lost 100 Gold :L and then just looked it up. Please fix soon, im so broke i cant even buy amps now.	
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			I had 1 plat 90 gold... purchased the skill and now I have 40 gold. Do we need to put an official ticket in?	
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I lost 2+ plat to this bug. I recieved the following error:
 
ui\Vendor\Vendor.lua:900: attempt to index field 'itemData' (a nil value)
stack trace:
ui\Vendor\Vendor.lua:900: in function 'FinalizeBuy'
ui\Vendor\Vendor.lua:889: in function 'OnBuy'
ui\Vendor\Vendor.lua:401: in function <ui\Vendor\Vendor.lua:396>
 
 
I made a support ticket because I didnt know this thread existed. - I hope you reimburse us quickly. - I also strongly suggest you disable the vendor untill you are on top of the issues with this purchase.
 
Also I only made the purchase because the patchnotes specifically said you guys had adressed issues with the advanced riding skill already.
 
- I realise Ill get an automated nonsense response from support, and am mentally preparing not get spitting mad. I really do hope the OP delivers on swift reimbursement.	
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			How's it going with this bug? Close to a fix? :)	
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			Unfortunately I got the same error from the vendor as others stated in this thread, losing 1 plat. I wasn't even aware it was bugged and supposedly patched (yet still bugged). I hope this gets fixed and folks are reimbursed. I understand there will be some early, annoying bugs, but this just isn't fun.	
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Hi,
 
Just to be sure, you submitted tickets with /bug in the game to get the refund ?	
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No you submit a support ticket. Also done ingame, lower lefthand corner of your UI. You submit it under - loss of currency. 
 
If you submit it under -bug- it gets lower priority atm.
 
Here is the reply I got from my ticket:
 
Greetings,
We have become aware of several issues with the Mount vendors.
Our Developers are hard at work to find a permanent solution to the issue. Once they've got it all straightened out, we will then be looking at all of those affected to make sure they have what they should and only paid what it should have cost.
We'll update you through this ticket as soon as we're ready to start reimbursing.
Regards,
MattWildStar Support Team	
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			So supposedly patched? But still bugged :(	
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			Thank goodness I saw this thread. I was about to lose it. I just had the error and lost 50g. I can only imagine what it would feel like to lose triple that :(	
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			Is there any kind of eta on reimbursement? The 1.5 plat I lost could really help right now :)	
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			aw for f'ck sake, these are the things you should post on twitter, could have spared me 100g which I doubt I'll get back..	
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			I missed this bug, and it cost me 1.5 platinum, oops. I hope we get this refunded, but I'm okay on Gold for now.	
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			Well I really should've found this thread before my oopsie daisy about 3 seconds ago.. :T	
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They shouldnt continue to allow people to make the purchase. It is really annoying. Apparently taking the time to go through logs and reimburse people for this issue is easier than to turn the vendor off and deal with the bug, I dont think thats the right choice.
 
Anyway, make a support ticket and the OP has posted we will be reimbursed.	
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Bug was in beta. Bug was reported in beta. Bug persisted.
 
You'd think they would just disable the item from being sold.	
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			Posting here. I just tried this (without knowing about the issue), and it's still bugged. I thought that build 6714 resolved it, but I guess not. I was double charged 47g.	
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			Just bought the Riding Skill Upgrade myself and got the Error Message mentioned in this thread after being charged 3 times the amount of gold....how are players supposed to know about this bug? And if the Bug was already in beta and still isnt fixed or at least take out the item so players cant buy it....i reported the bug with demand for refund...i suggest everybody does the same.	
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{| class="blockquote"
Bug was in beta. Bug was reported in beta. Bug persisted.
 
You'd think they would just disable the item from being sold.
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			I surprised there hasn't been another comment officially after they released a patch with notes that probably inspired herds to attempt to buy it again.	
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			Well, more and more players will hit level 40 soon so that means customer service will be even more busy with redeeming gold for players, which sounds like extra work.	
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			Is it just me or does the bank do something similar? I tried to buy one tab, as the UI implied, anyways, and ended up with 4 tabs and around 1.5 plat gone.	
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			Yea I put in a ticket and received a "mass-email reply" saying that they're looking into it. Lost 150g as well with no skill...	
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You would think they would put up spam somewhere telling people not to buy, or disable the damn item purchase.
 
 
150g MIA	
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			Yaay bought it then i found this post gogogo stupid me lmao	
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			Man, I even heard about this bug, but nonetheless couldn't fight the urge to "buy" the skill. Meh, I thought, it's only 50g. 50g times 3 is too much though^^ Meaning: I'd gladly accept a refund xD	
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{| class="blockquote"
Any player who has been affected will have the gold cost refunded to them.
 
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			Just wondering since I just hit 40...Has this been fixed yet?	
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			How is there not an update on this issue yet?  This is a HUGE issue.  Can we get an update?	
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			Guys e.e...stop saying you lost x ammount of plat...they can check how much money you spent on that shop you know....greedy gits,,,	
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			Another me too, did a /bug then later did a /ticket - hope to see the refund soon.	
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{| class="blockquote"
Guys e.e...stop saying you lost x ammount of plat...they can check how much money you spent on that shop you know....greedy gits,,,
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			How's it going Devs?	
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Purchased this when it was bugged several days ago.  Lost fifty gold, saw LUA errors.
 
Purchased this again yesterday and still received LUA errors, but the transaction was successful because it was a different error and when I talked to the vendor again, the next highest tier of riding was available.
The next highest tier costs something around 76P which is very easy to notice.
 
 
TL:DR;
Try buying riding now.  
Confirm with the vendor even if you get an error.  
This works for me as of yesterday (~12 hours ago).	
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Aw man, last night I was affected by this bug and didn't know about it.
 
I was charged three times I believe (had around 2 plat, 20 gold, now have 65 gold)
 
 
It looks like i actually got the skill, as expert riding now shows up on the vendor rather than advanced?
 
but either way, lost way more gold than I was supposed to. Just sent in a support ticket.
 
 
 
edit: never mind, just checked in my non-combat abilities skills, I still only have tier 1 riding skill.	
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			I wish I had read this first - lost over 1 platinum from this just now - submitted a ticket :(	
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			Happened to me aswell, lost 1,5 platin :(	
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			I just bought the skill before seeing this.. I did get it but i was charged twice instead of once	
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This is -still- broken. And now, I can't even open my non-combat abilities pane to see if the upgrade went through, I get this error
 
ui\NonCombatSpellbook\NonCombatSpellbook.lua:180: attempt to index local 'a' (a number value)stack trace:    ui\NonCombatSpellbook\NonCombatSpellbook.lua:180: in function 'SortFunction'    ui\NonCombatSpellbook\NonCombatSpellbook.lua:188: in function 'ShowTab'    ui\NonCombatSpellbook\NonCombatSpellbook.lua:157: in function 'Redraw'    ui\NonCombatSpellbook\NonCombatSpellbook.lua:128: in function <ui\NonCombatSpellbook\NonCombatSpellbook.lua:126>    [C]: in function 'Event_FireGenericEvent'    ui\InterfaceMenuList\InterfaceMenuList.lua:357: in function <ui\InterfaceMenuList\InterfaceMenuList.lua:353>
 
This is out of control, for real. With the cost of everything in this game being so high, this bug is -brutal-. I can't even repair gear at this point and have to sit on my hands and wait for carbine to figure out their stuff : / Unreal : /	
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Character: Dcasterix
Realm: Bloodsworn.
 
I lost 1 plat and 50 gold on this bug :( glad to see it's already being looked at. 	
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{| class="blockquote"
Hi all,
 
We have become aware of an issue where some players who have attempted to purchase the Advanced Riding Skill have been charged but not received the upgrade to their mount prowess (some players reported losing up to three times the cost, due to receiving three errors).
 
If you are reaching level 40 please do not purchase this skill until we update this thread that the bug has been fixed.
 
Our team are working to investigate and fix. Any player who has been affected will have the gold cost refunded to them.
 
Thanks for your understanding with this issue!
 
Cheers,
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{| class="blockquote"
Purchased this when it was bugged several days ago.  Lost fifty gold, saw LUA errors.
 
Purchased this again yesterday and still received LUA errors, but the transaction was successful because it was a different error and when I talked to the vendor again, the next highest tier of riding was available.
The next highest tier costs something around 76P which is very easy to notice.
 
 
TL:DR;
Try buying riding now.  
Confirm with the vendor even if you get an error.  
This works for me as of yesterday (~12 hours ago).
 
 
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			any update on the issue ?	
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{| class="blockquote"
any update on the issue ?
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			From what i see these Guys working already overtime, so cut them some slack.	
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{| class="blockquote"
cut them some slack.
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			i bought the 15% buff at level 40 (gold is gone) but cant see the 15% buff in buffs while riding..i think i didnt get it?  :(	
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Lost gold due to this bug and wasn't sure if it was a requirement to report here or if the problem would be addressed automatically.
 
Thanks~~ <3	
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Started by CRB_Anlath, Jun 04 2014 01:10 PM
 
This should had been a simple hotfix done on the day it was discovered. This is disheartening.	
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I bought the skill a few moments ago, noticed no difference at all, so I startec checking online and came upon this post. How do I check if I really got the skill? Because as of now, I don't seem to go at all faster
 	
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Nobody actually "lost" gold to this, as you (1) committed to spending the money on the riding skill either way, meaning you never would have spent it on anything else (it's gone once you spend it, after all), (2) you will receive a refund if you open a Support ticket so you can actually get the money you set aside for your riding skill refunded completely and then buy it again (after again setting it aside to wait for the skill) once the bug has been fixed, and (3) you will wind up with the skill working successfully once it's fixed.
 
So no, you didn't "lose" anything to this. It's a crappy bug, but stop taking it so damn personally, people. Hang in there, it will get fixed, your life will be A-OK.	
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Can't we just have the option disabled until its fixed? I didn't see this post until AFTER the act. So this post is almost useless.
 
I don't know about you guys, but I don't search a forum and make sure its safe to buy skill off a vendor in any game I play or have played.
 
Edit: Disable it until there is a resolution. This way you don't have to deal with thousands of tickets requesting their currency reimbursed. Just.An.Idea.	
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You can keep my 150gold. I dont mind travel 15% slower. And be 150gold more poor.
Just give me my *cupcake* PC Gamer sword!
:P
 
Can i have one?	
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			Also lost 50g :( Should have found this post first, but hard to know :(	
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			I just lost 100g and didn't get the upgrade >< wish I saw this first. Hopefully they can reimburse me through the ticket?	
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{| class="blockquote"
Nobody actually "lost" gold to this, as you (1) committed to spending the money on the riding skill either way, meaning you never would have spent it on anything else (it's gone once you spend it, after all), (2) you will receive a refund if you open a Support ticket so you can actually get the money you set aside for your riding skill refunded completely and then buy it again (after again setting it aside to wait for the skill) once the bug has been fixed, and (3) you will wind up with the skill working successfully once it's fixed.
 
So no, you didn't "lose" anything to this. It's a crappy bug, but stop taking it so damn personally, people. Hang in there, it will get fixed, your life will be A-OK.
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			This just happened to me without knowing that this was bugged, lost out on a platinum. Seriously can this option just be removed or put this on the front page of hte launcher?  Its pretty absurd to lose this amount of money this early in a games life when redoing amps/repairs start to cost a rediculous amount.	
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{| class="blockquote"
This just happened to me without knowing that this was bugged, lost out on a platinum. 
 
Seriously can this option just be removed or put this on the front page of hte launcher?  Its pretty absurd to lose this amount of money this early in a games life when redoing amps/repairs start to cost a rediculous amount.
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			Can you please hotfix the issue Devs? :)	
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			Time for an update on this, surely?	
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Remove the skill from the vendor.
 
If you can't fix it, remove it. Why is it still in the game? You guys are removing NPCs and gear items from higher zones due to other issues, do the same here.	
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			I lost gold too. Crap happens. They'll fix it when they can, and I'm sure they're working on it. Sell your quest rewards, you'll make the gold back in no time. Farm at 50. You'll make a killing. Gold is easy to come by. Chill.	
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			Ahh crap. Wish I read this before yesterday/ :(	
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I was able to successfully buy this skill yesterday.
 
Following advice from other people online, I sent all but 48 gold to an alt so it wouldn't be able to double charge me, and I also had a couple unspent AMP points (no idea if this is necessary or related, some people said it might be).
 
I went to buy it and was told I successfully bought it, then immediately told I didn't have enough gold, and was not charged for it.  I noticed that the vendor had some sort of buff on him to reduce his prices, but apparently it wasn't being applied correctly.  I kept trying to buy it and was not charged, it said I didn't have enough money, and puked errors on me until eventually the vendor menu wouldn't come up at all when I clicked on the guy.
 
I logged off and back in, and this time the guy didn't have the price reduction buff anymore, and the price of riding was 50 gold.  I sold some things in my inventory to get to the point where I had 50, bought riding skill, was correctly charged for it, and got another vendor addon error on my screen.  I can confirm that it did work - the Thayd race challenge used to be a close call for me to get gold, ending right around 1:11, and now I can finish more comfortably around 1:15 to 1:20.  The vendor also now offers me expert riding skill, which is 80 platinum incidentally.
 
I returned the money from my alt to my main and all is well.  I don't recommend anyone else trying to buy this, but this is what I did to get it to work.	
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			How has this bug still not been fixed? It has been reported repeatedly since CLOSED beta. How did this even get to the live version of the game? This should be a top priority bug to fix.	
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			I didn't see this until after it was too late :( I was charged 1 plat 50 gold, so lost 1 plat overall >< I put in a ticket but didn't get a refund /sigh. Hope this gets resolved and refunds are returned.	
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I just thought I'd leave a post here too. I have also been robbed of 50g and no upgrade. 
 
I submitted a ticket and "hope" that the 50g is refunded. 	
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			This bug is starting to make Carbine look as bad as ESO support. Been over week now and no word on reimbursement of this or money lost during bank slot taking money. I guess all new AAA MMOs now don't hire support personnel anymore.	
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Some of the bugs that have persisted have made me very worried about carbine. Now that the game has launched, it tells me what kind of job they will do in the future.
 
Yes, i know it's launch. But most issues with launch are mostly server issues.
 
MAJOR BUGS REMAIN IN GAME..... most happening since beta.  Been level 50 for like a week and I'm still crawling around like a snail on my slow mount.	
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			Guess I will add my name to the thread to hopefully bring some attention to it. I too paid for the skill a couple of times and I dont see any difference in my speed. The next riding skill (that costs 40 plat or whatever it is) appeared so I dont know if I have it or not.	
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			bah, figures I just bought the skill today and spent 1.5plat (out 100 gold :(.  I put in a ticket and then found this post.  Cheers!  Here's to waiting for my refund.  Thank you.	
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I had the bug today. It attempted to buy the mount skill 3 times...and I lost 1.5 plat. However, one of them "went through" and I got the upgraded skill atleast....
 
Submitted my ticket for the remaining 90g...
 
Wish I had seen this sooner... :mellow:	
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			Ey....guys i have a GREAT idea on how to stop people from being affected by this bug. LETS PUT A FORUM POST about it, because you know EVERYONE checks the forums first before buying a skill or item off the vendors RIGHT?	
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{| class="blockquote"
Ey....guys i have a GREAT idea on how to stop people from being affected by this bug. LETS PUT A FORUM POST about it, because you know EVERYONE checks the forums first before buying a skill or item off the vendors RIGHT?
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I got lucky. I haven't visited the forums since I started playing, but I found this post when I was bored during maintenance right after hitting 40.
New update in the game launcher, mayhaps a hotfix??	
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			Nothing in patchnotes...getting upset slowly.	
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{| class="blockquote"
Nothing in patchnotes...getting upset slowly.
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Yup, had this happen to me this morning. Am now officially bankrupt as it took 150 gold off of me and I don't even have the skill :(
 
Raised a ticket so hopefully this issue will be sorted out soon.	
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			1 plat missing.  No Advanced Riding skill acquired.  Much sadness.  Ticket submitted.  Please fix.    	
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{| class="blockquote"
I was able to successfully buy this skill yesterday.
 
Following advice from other people online, I sent all but 48 gold to an alt so it wouldn't be able to double charge me, and I also had a couple unspent AMP points (no idea if this is necessary or related, some people said it might be).
 
I went to buy it and was told I successfully bought it, then immediately told I didn't have enough gold, and was not charged for it.  I noticed that the vendor had some sort of buff on him to reduce his prices, but apparently it wasn't being applied correctly.  I kept trying to buy it and was not charged, it said I didn't have enough money, and puked errors on me until eventually the vendor menu wouldn't come up at all when I clicked on the guy.
 
I logged off and back in, and this time the guy didn't have the price reduction buff anymore, and the price of riding was 50 gold.  I sold some things in my inventory to get to the point where I had 50, bought riding skill, was correctly charged for it, and got another vendor addon error on my screen.  I can confirm that it did work - the Thayd race challenge used to be a close call for me to get gold, ending right around 1:11, and now I can finish more comfortably around 1:15 to 1:20.  The vendor also now offers me expert riding skill, which is 80 platinum incidentally.
 
I returned the money from my alt to my main and all is well.  I don't recommend anyone else trying to buy this, but this is what I did to get it to work.
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{| class="blockquote"
This worked for me. I had to log out multiple times in order to get his buff to disappear, but once it did, I got myself over 50g and bought the skill. I confirmed that I indeed have the skill by riding next to a friend who doesn't have it yet.
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			Crap i wish I saw this thread before I went and attempted to buy the skill. I lost so much of my money.. >.<	
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			The longer that this bug stays in the game the more upset i am getting. This should have been fixed way back in the closed beta when it was found. I feel like i am paying for a beta test right now. Not cool.	
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This happened to me this evening and I am not happy about it, what I do not understand is that they know there is a problem why not simply remove the skill from the vendor until they have a solution so more and more players do not suffer this bug.
 
Its not the end of the world but it is an irritation the Customer Service response only made it worse, being told we know its a problem and are working on a fix you will get your money at some random point in the future is not a great response.	
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I wish I had seen this earlier.
 
I just lost over 150 gold to this...and no speed increase.  Submitting a ticket to do my due diligence.
 
Im down to a measely 12 gold now.  Im debating on giving my main a rest(just hit malgrave, lvl 41) to avoid any stupid repair bills..at least for a day or two until hopefully a refund.  Will give me a chance to select an alt finally..
 
But please, gimme back my monies.	
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			The thing that wonders me most is why the hell is this option still at the vendor? Why not warn ppl in game instead of on the forums where peeps come after they've been robbed blind? Just remove it from the vendor's menu and deal with it and put it back when it is fixed, so you don't get more and more players having something to complain about. Really, it's like leaving broken glass on your floor after a gazilion ppl stood in it and cut themselves.	
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{| class="blockquote"
Is it just me or does the bank do something similar? I tried to buy one tab, as the UI implied, anyways, and ended up with 4 tabs and around 1.5 plat gone.
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			Great... lost all my plat then found this post.Really? Thats the preventive measure... a forum post? Not disabling the item or fixing the problem?	
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So I didn't know about this thread until I bought it... the good news, it only cost me the 50g.
 
I seem to have tier 1, but I have two questions.
 
1) Does it work on hoverboards?
2) Even though I have the Tier 1, I'm not sure its actually giving me 15% faster speed.
 	
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{| class="blockquote"
1 plat missing.  No Advanced Riding skill acquired.  Much sadness.  Ticket submitted.  Please fix.    
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			Can you please make an announcement when this is fixed.  I'd like to buy it as soon as it actually works.	
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It happened to me on the 5th or 6th, and no reimbursement yet. So, if youre going to leave your main alone for a few days till you hope reimbursement lands, dont hold your breath. 
 
They will reimburse as they have promised to do so, but it could take several weeks. This bug persisted in beta, and made it into release. I dont think they know how to fix it. Also, whoever chose this route through the issue, believes that sorting through a backlog of tickets for reimbursement, is EASIER than tagging the purchase with a warning, (fx like ep purchases require double confirmations) - so, clearly the monkeys are in charge of this one. 	
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			I got charged twice for it. Bought it because a few guild members said they got it last night with no issue, and since it has been so long since carbine has said anything I guessed it was maybe fixed.	
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			Several people in our guild have managed to purchase it by mailing all of their gold to an alt except the amount needed to make the purchase, buying it, and then returning the coin to their main. I'm not a big fan of having to find work-arounds to game bugs, but if you absolutely, positively cannot live without that speed increase, well, this might help.	
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			Oh dammit, I didn't know about this thread and bought it today =/	
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			Found out about this a little late. Pretty bogus.	
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			We are going to have to start flooding the forums with new topics over and over causing massive mod presence to have our voices heard. I don't think they read through these pages of posts, so we should topic bomb them instead. Keep creating new threads with the same subject: "FIX THE MOUNT SPEED VENDOR."	
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And they wonder why their support is burried under tickets.. still no fix, stil players are able to "buy" a bugged out skil that steals your gold.
But removing perfectly fine vendors and other stuff without notice.. thats ok..	
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			Mised this topic. was charged twice of the price :( Hope it will be refunded	
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That was great!!! I lost 2 platinum for +15% speed upgrade. Fine. I flunked their Ticket if I get the money back. Lvl 41 and I bankrupt.
P.S. Why not deleted this ability, than repeir it, and after include again.	
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To anyone that has gotten their money back, did you lose any money in between the time the bug hit and when you were refunded? 
 
Im worried that if I keep playing....that the money I earn now while playing will be overwritten by some restore when they refund me the 150 gold I lost.	
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			i think they want us to loose money so we buy credd	
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			I am surprised they haven't turned this feature off yet. It doesn't seem to make much sense to leave it running and have to go back and reimburse the lost $$ later.  :huh:	
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			*posted in wrong thread, sorry*	
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			Bought mine today, I got an error and lost 50g but just tried "racing" my mount against a lvl 37 and it was faster so I must have it, even though I can't see the non combat abilities page as that just gives an error too!	
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			Ok they need to add something in game that tells you about this error or block us from getting the skill all together. theres info all over the internet with warnings not to try to buy it but you don't know a thing about it unless you look it up and you only look it up after you try it and theres an error so you lose your money. tryed it once lost my gold not gonna try again till its fixed.	
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			Dammit bought this last night and just read this thread...zzzz!	
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			Haven't keep track of the forums lately but hit 40 this morning and 43 recently. Decided to buy the skill and got the error message. No change in mount skill speed or anything. Lost 50G =/. Guess I should pay attention to the forums more...	
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			I just bought my level 40 skill without reading this thread sorry  and lost 47 gold :( 	
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{| class="blockquote"
To anyone that has gotten their money back, did you lose any money in between the time the bug hit and when you were refunded? 
 
Im worried that if I keep playing....that the money I earn now while playing will be overwritten by some restore when they refund me the 150 gold I lost.
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			You can add me to the list of blissfully unaware this was broken and ended up losing 3x the price :/	
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			Got hit by this today.	
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			So did i. According to the information in the german forum, this bug has been fixed with the 6/13 update (which was the reason why i tried it, knowing that i may lose 50 gold...). So i can confirm it is still broken.	
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the devs are listening.
 
To the same issue that they knew about back in closed beta, but didn't warn any of you about before.  This literally has no reason to have happened.  Should have warned players beforehand since you already knew this would hit them.	
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Guys, this works. I've bought it on 3 toons since the patch that said it was fixed.
 
To test in game, hold forward without sprinting next to someone else who is mounted too. You'll have an obvious faster speed than them. 15% isn't fast enough to "clearly feel it" while running solo, you'll just have to confirm it by riding next to someone to see it and then your mind won't be wondering if you have it anymore.
 
SIDE NOTE: ALTHOUGH IT WORKS NOW, YOU STILL GET AN ADDON ERROR WHEN BUYING IT. THE ADDON ERROR DOES *NOT* MEAN YOU DIDN'T GET IT.	
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			any danger of an update ? Still missing lots of gold	
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yeah, i purchased it and would like a refund.
 
i lost 1plat to this...	
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{| class="blockquote"
Guys, this works. I've bought it on 3 toons since the patch that said it was fixed.
 
To test in game, hold forward without sprinting next to someone else who is mounted too. You'll have an obvious faster speed than them. 15% isn't fast enough to "clearly feel it" while running solo, you'll just have to confirm it by riding next to someone to see it and then your mind won't be wondering if you have it anymore.
 
SIDE NOTE: ALTHOUGH IT WORKS NOW, YOU STILL GET AN ADDON ERROR WHEN BUYING IT. THE ADDON ERROR DOES *NOT* MEAN YOU DIDN'T GET IT.
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			Any update on refunding money yet?  Its been two weeks..down 150 gold. 	
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			What happened to getting refunded for this early this week? Its now mid week... Its been a few weeks since i go stripped of the money. This is getting ridiculous. It cant be that hard to refund people. The people that got stripped of money on the EU server got it refunded to them a few hours later.	
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{| class="blockquote"
What happened to getting refunded for this early this week? Its now mid week... Its been a few weeks since i go stripped of the money. This is getting ridiculous. It cant be that hard to refund people. The people that got stripped of money on the EU server got it refunded to them a few hours later.
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			People are being reimbursed for the gold disappearing from the guest account bug I've been told recently. Can't they use the same means to reimburse everyone who suffered from this bug?	
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If it's still bugged, why don't make a patch to remove the skill until it's fix ? 
 
Some people don't loose their timeplay on the forums.	
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			Bought it yesterday with well over 50 gold and while the addon error did popup I got the skill and it showed up properly in my non-combat skill menu.	
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{| class="blockquote"
the devs are listening.
 
To the same issue that they knew about back in closed beta, but didn't warn any of you about before.  This literally has no reason to have happened.  Should have warned players beforehand since you already knew this would hit them.
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			Would love to get my money back from the first time writing in here, and the ticket sent... But I guess its too much to ask.	
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Seems with last nights patch I've lost my 15% speed upgrade? It's no longer listed in my Non Combat Abilities.
 
The vendor wants to sell me the level 40 skill again instead of showing the level 50 skill as well. So I've lost gold from 1 purchase, and now I have to repurchase it again for a total cost of 1.5p
 
My level 50 Stalker retained the 15% Bonus
It's my level 50 Spellslinger that lost his	
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			So is it safe to buy this thing yet? 	
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			When are we getting refunded? Im tired of being strung along. You guys are very close to losing my business.	
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			Its comming up on subscription time for me. I reported the platinum loss roughly 3 weeks ago, and I have not been refunded. Atm, it is one of the stickout points for me with regards to wether I'll subscribe at this point or not. It is no small thing to let a bug carry over from beta, post patchnotes that claims it solved, leading me and others to fall prey to a bug that was avoidable if you had not, and then taking this long to follow through on your promise to us.	
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