46736-an-apology-from-the-devs-page-6

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IMO, the best apology was being allowed to edit the reserved guild name after I petitioned it. Due to those weird "not allowed strings/letter combinations" I wasn't able to do it before. After petitioned, I found the counter reset by the support team and managed to get the guild name.
 
Thank you support team guys! <3	
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Oh so in these days i have to show them a proof ? These days they have something called "logs" If they make a "save" button that don't save anything why did they named it "save" ? It should be named "MAKE A SCREENSHOT OR I WILL DELETE YOUR GUILD NAME"
My guild was saved just as my nickname was. Why my nickname is still saved but my guild name is not ?
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It's quotes from Cowboy Beebop...nothing original...
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You can ASK them to do the above things, but demanding or even expecting it is rude towards the devs that are working hour per hour to get people the game they want.
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			I really can't take being against a reset of this system seriously when those against continue to act as if the servers simply got slammed and prevented everyone from getting through. That isn't the case, the system was faulted at many levels. It misled people with both false timers and ?? with no warning of what that meant. There was no method to verify until several hours in so people trusted the system they had been given. There's also the suspicion that script kiddies were spamming the system. None of these factors fall under any definition of "fair". Even if someone went ahead with the paranoid step of screenshotting their saved name with a timer and support handed the name to them, doesn't that screw over the other person who ALSO legitly got it afterwards? People will be upset with any course of action, but the proper action would be to not continue with a heavily broken system regardless of who's butthurt.	
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Its quite simple, the save system did not take (maybe because you did both together so it confused the system)
 
I am not saying it is fair, just that it is legal. The logs would show it IF it really got saved and from what I have heard on twitter and such the problem is that it did not ACTUALLY save.
 
But you are telling me you had the 60min timer that went to zero right? (May be a stupid question but if it was ?? like so many others than it did not save it)
 
So once again, I can feel your pain and understand your annoyance, but you asked if it was legal and in this situation it would be legal yes.
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People will be upset with any course of action, but the proper action would be to not continue with a heavily broken system regardless of who's butthurt.
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Yes there was a timer for both my nickname and guild name and it was going down from 60 i didn't wait till it will go to 0 because i was at work and i wont sit there for another hour, because i already had to wait 2 hrs for that. 
To be true i don't really care about legal or illegal stuff. I want the guild name that i reserved. And btw i wasn't the only one trying to reserve my guild name, there was my other 3 friends ( guild officers) trying to do the same but i managed to be the first one ( first serve ? HAH right...) and when they were trying to save that guild name it showed that this guild name is taken. Which proves that i reserved that guild name as the first one.
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As per the support team's instructions...adding my feedback here (most likely to be ignored by Carbine, as they appear to consider things "made right" now).
 
Boom boxes do not even come close to "making things right". Those of us who have been in beta for an extended period will already have tons of them. 
 
Carbine screwed up, big time. They new EXACTLY how many people had entered preorder codes (and were therefore eligible for name reservation). They should have ensured that their systems can handle that number of concurrent attempts to access the feature (and really, who decided to add all that extra flashy stuff to a page that would be under such heavy load???). 
 
They didn't, and as a result of their horrible planning, people got false positives on name/guild reservation...only to find out hours (the next day even), that despite seeing everything Carbine said meant you had reserved the name...they didn't. So please white knights, tell me how boom boxes "fixes" that?
 
 
To fix the multiple problems with this system...Here are my suggestions:
 
1). Scrap it. Let us compete for our names on early access/launch day. We'd only be competing against a single server's population, not the entire game's player base.
2). Complete reset and do over. Well publicized and communicated so everyone know (I just got an email yesterday telling me name reservation was live...DAYS after they should have sent it).
3). Work directly with people who got false positives, to get them the names Carbine's system already told them they had.
4). Assuming none of the above is done...name/guild name changes for free done after the names free up on the 17th.
 
 
All in all..this was a poorly planned, and executed reservation system. It was no where near "first come first served" as it's still being advertised as.. And Carbine's attempt to "make things right" is just as ill-conceived as the "names are reserved globally for 90 days". To say nothing of the incredibly horrible communication from Carbine around this mistake.	
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As per the support team's instructions...adding my feedback here (most likely to be ignored by Carbine, as they appear to consider things "made right" now).
 
Boom boxes do not even come close to "making things right". Those of us who have been in beta for an extended period will already have tons of them.
 
Carbine screwed up, big time. They new EXACTLY how many people had entered preorder codes (and were therefore eligible for name reservation). They should have ensured that their systems can handle that number of concurrent attempts to access the feature (and really, who decided to add all that extra flashy stuff to a page that would be under such heavy load???).
 
They didn't, and as a result of their horrible planning, people got false positives on name/guild reservation...only to find out hours (the next day even), that despite seeing everything Carbine said meant you had reserved the name...they didn't. So please white knights, tell me how boom boxes "fixes" that?
 
 
To fix the multiple problems with this system...Here are my suggestions:
 
1). Scrap it. Let us compete for our names on early access/launch day. We'd only be competing against a single server's population, not the entire game's player base.
2). Complete reset and do over. Well publicized and communicated so everyone know (I just got an email yesterday telling me name reservation was live...DAYS after they should have sent it).
3). Work directly with people who got false positives, to get them the names Carbine's system already told them they had.
4). Assuming none of the above is done...name/guild name changes for free done after the names free up on the 17th.
 
 
All in all..this was a poorly planned, and executed reservation system. It was no where near "first come first served" as it's still being advertised as.. And Carbine's attempt to "make things right" is just as ill-conceived as the "names are reserved globally for 90 days". To say nothing of the incredibly horrible communication from Carbine around this mistake.
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There are plenty of good ideas, but 1 thing I completely agree with is Carbine needs to do something else.  The simplest thing they can do that does not hurt anyone who happened to get their name is the rename tokens.
 
They already have a system planned and at least partially coded to purchase renames, so it would be easy to credit a rename token to each account, if not on June 17th then as soon as they get implemented.  And a way to rename guilds too. 
 
Still completely baffles me why its a Global name reservation.	
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Since no one answered my post i'm going to copy and paste it again for as long as i will receive an answer that i will be happy with.
If you have to, reset EVERYTHING again and this time post it on your main page since there was no rule on which i would have to go to forum to find out that there was a reset on names that we saved. It shouldn't be called support, staff members would fit the best since support helps in situations like this one..
 
"I don't really care about those boom boxes..
I registered my name and my guild name right after the guild & name registration went live (2hrs later then it should).
I was happy that i actually did saved both my nickname and my guild name and no one took it before, but when i logged to my account yesterday i found out that my guild name was reseted. How the *** is that possible ?
Take your boom boxes and give me back the guild name that i reserved. I'm using the same guild name for every game. Web page and TS3 are already made with that guild name.
I payed for that i was there on time and i reserved it before anyone else did. Now i don't care what you will do, i want my guild name back. You can say sorry as many times as you want and i still won't be happy. Give me back what i saved"
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			Will people stop demanding a reset! It isn't viable! We're talking about removing over 1500 names that were reserved by luck and patience alone. A reset almost 5 days in will cause a shitstorm because MORE people than currently will suffer. A 2nd reset will shatter Carbine's reputation and prove how disconnected they are. The majority want free renames NOT a cluster*cupcake* reset 	
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			I am sorry but why isn't the names of the chars we made in beta auto locked to us already....must of us got the name we wanted but with this damn name reserve we cant have it cus some jack nut wanted it to. I got to beta early, more then the 10 days I think the names we have already should of been locked from others taken it until we had a chance to go in and say hey maybe I want something else. Do a wipe wildstar on name reserves. I could care less about who gets pissy about it because wildstar did state that name reserves started on MAY 13TH and in fact didn't start till the 15th then had problems, they already have MORE people pissed about not being able to get the names they would of gotten if wildstar did what they said in the first place.	
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I am sorry but why isn't the names of the chars we made in beta auto locked to us already....must of us got the name we wanted but with this damn name reserve we cant have it cus some jack nut wanted it to. I got to beta early, more then the 10 days I think the names we have already should of been locked from others taken it until we had a chance to go in and say hey maybe I want something else. Do a wipe wildstar on name reserves. I could care less about who gets pissy about it because wildstar did state that name reserves started on MAY 13TH and in fact didn't start till the 15th then had problems, they already have MORE people pissed about not being able to get the names they would of gotten if wildstar did what they said in the first place.
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This forum is for people that have a problem with guild & name reservation so good bye. 
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			Oh I know it's more than 15,000... Probably 50,000 now	
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I am sorry but why isn't the names of the chars we made in beta auto locked to us already....must of us got the name we wanted but with this damn name reserve we cant have it cus some jack nut wanted it to. I got to beta early, more then the 10 days I think the names we have already should of been locked from others taken it until we had a chance to go in and say hey maybe I want something else. Do a wipe wildstar on name reserves. I could care less about who gets pissy about it because wildstar did state that name reserves started on MAY 13TH and in fact didn't start till the 15th then had problems, they already have MORE people pissed about not being able to get the names they would of gotten if wildstar did what they said in the first place.
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Make a ticket like everyone else that has been helped did. They will most likely give you another chance to get a name. However, they will not give you a name someone else has already taken. 
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You want to know how boomboxes fix this?
 
Easy
 
They did not HAVE to give us anything...simple as that
 
I do not think anyone will say this is how it SHOULD have gone, but lets face it, shit happens and you move on from there.
 
Telling them that they should change anything would not work as any choice they make right now WILL *cupcake* people off. Scraping it will *cupcake* people off, keeping it pisses people off. So it is best to just leave as is because then there is no risk of pissing EVERYONE off due to a compromise that the original people pissed off do not like (they stay pissed off) and now also the people that managed to get their names are pissed off because it has to change now as well
 
I WILL agree that number 4 would be a good compromise that should make the people currently pissed off, less so and would not cause the others to get pissed off (I think)
 
 
So there you have it, a "white knight" explaining how the boom boxes fix eveything
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But I also hope that that reevaluation, even if the TOS would make it legal for them to reset it like Kitfox thinks (without reading it all, probably) also keeps in mind that everyone https://www.youtube.com/watch?v=KBKXu3Kg4yg would be affected and have their faith shaken if Carbine started to interpret their TOS in such ways where taking things that were promised on and delivered away from you later because they weren't delivered to every single person that should have gotten them.
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Time for another funny post....still because...reasons.
 
Old lady = reasonable ppl saying to leave everyone that got names alone
Costume guy = ppl ignoring the reasons why reset would be bad or not caring about them
Leather jacket guy = Carbine ??? (well not rly, not yet, but it should be)
 
https://www.youtube.com/watch?v=NSqVA_ywUrE	
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			:O THanks	
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Just an update:  I re-requested that my name become editable again through customer support (not sure why it was overlooked the first ticket I sent, but it's fine), because I was one of the ones that couldn't save my name due to the "ss" overzealous filter.  I was just able to edit my name and got my VERY FIRST choice of name! 
 
If you are having an issue like this, please contact support and request your name be editable...they seem to be very willing to work with us to sort out the things that are in their power to take care of. 	
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But, that's part of the problem.  People had confirmation that they reserved a name (in Carbine's own words.. if you see a countdown timer, the name is yours)... and STILL had the sysem not reserve that name, so they've already done the 'taking things that were promised on, and delivered, away from you later" bit.  Those are the people that Carbine needs to find an equitable solution for.. and 5 boom boxes... are very much not an equitable solution.
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Just an update:  I re-requested that my name become editable again through customer support (not sure why it was overlooked the first ticket I sent, but it's fine), because I was one of the ones that couldn't save my name due to the "ss" overzealous filter.  I was just able to edit my name and got my VERY FIRST choice of name! 
 
If you are having an issue like this, please contact support and request your name be editable...they seem to be very willing to work with us to sort out the things that are in their power to take care of. 
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The Boom Boxes aren't compensation for losing out on a name for whatever the reason.  They're a general apology to everyone who dealt with their screwy web site on the first day of name reservations.  We all spent precious hours dealing with their poorly implemented system.  Some of us got through right away at 1 PST and got our names.  Others had varying degrees of success and failure but we all had issues.  Looking at it from that perspective the Boom Boxes are a perfectly fine apology for the general issues IMO.
 
For those that couldn't get their name or who's names got lost in the ether we need to wait for Carbine's post mortem.
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Carbine's (extremely poor (IMO)) communcation says they view it differently:
 
"This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened.  In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!"
 
That's it.. that's the entire "fix" for the situation.. so, I'm not sure what you think the post mortem is going to provide.. based on their "apology" (combined with the complete lack of communcation on this subject), they consider the matter fixed, and done with.
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You really think that i didn't wrote to support already ? I wrote a ticket to them 3 days ago and i'm still waiting for an answer, and that's why i'm so pissed off..
And btw i don't really care if someone took my guild name already. I was the one that saved it first and i want it back. There was a reset ? Oh that's bad but guess what ? I'm working and i don't have a time to check out every stupid message that wildstar put on their twitter. They should update the news on the main site not on twitter. Lucky me that i decided to check the twitter when i had problems with reserving name...
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But, that's part of the problem.  People had confirmation that they reserved a name (in Carbine's own words.. if you see a countdown timer, the name is yours)... and STILL had the sysem not reserve that name,
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Just an update:  I re-requested that my name become editable again through customer support (not sure why it was overlooked the first ticket I sent, but it's fine), because I was one of the ones that couldn't save my name due to the "ss" overzealous filter.  I was just able to edit my name and got my VERY FIRST choice of name! 
 
If you are having an issue like this, please contact support and request your name be editable...they seem to be very willing to work with us to sort out the things that are in their power to take care of. 
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PEOPLE PLEASE READ THIS!!
 
Doggirl.. i wish more people responded to the name reservation like you did.. I guarantee that a lot more people would have been helped. Everyone wants to run to the forums and cry/rage and wonder why they aren't getting help. Hundreds of pages have been writtiten by thousands of users and submitting a ticket isn't the most efficient way to get things done. Glad you got your name.. and hopefully people try a more active approach to getting their names like you did.. 
 
.. but then again that would cause them to speak to people.. with words.. instead of text.. sooo maybe not
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Carbine's (extremely poor (IMO)) communcation says they view it differently:
 
"This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened.  In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!"
 
That's it.. that's the entire "fix" for the situation.. so, I'm not sure what you think the post mortem is going to provide.. based on their "apology" (combined with the complete lack of communcation on this subject), they consider the matter fixed, and done with.
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			I have been told by 5 different customer service reps that they would make my name editable.. Each time.. i go log in.. go to the name reservation page and each time.. find its still not editable.. I do not know what else to do but keep petitioning and hope the one customer service rep who knows what is going on.. reads my petition	
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It's not a fix.  It's an apology to EVERYONE who dealt with their buggy site.  That's it.  
 
No one knows what will happen after they reveal their post mortem...hence my stance on waiting to see.  Things like a dev statement on when names that are saved actually unlock after they're first used is one example of something we'd all like to know.  There's not going to be the "fix" that many people seem to want which is a complete reset and/or taking away names to give to those who feel they got them first.
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Carbine's (extremely poor (IMO)) communcation says they view it differently:
 
"This is our way of acknowledging that the events of Tuesday sucked and that we are genuinely sorry this happened.  In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!"
 
That's it.. that's the entire "fix" for the situation.. so, I'm not sure what you think the post mortem is going to provide.. based on their "apology" (combined with the complete lack of communcation on this subject), they consider the matter fixed, and done with.
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Context is everything:
 
"We will continue to improve the user experience as it still needs work"
 
"In the interim, please enjoy your Bonus Boom-Boxes and the 3 days left of Open Beta!"
 
In the interim means "in the meantime". That suggests that there may be steps beyond Boom-Boxes.
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Suggests.. but, as I (and others) have mentioned... Carbine's communication hasn't exactly been forthcoming regarding this.  They could just mean "the interim" between the apology post, and Cougar's "here's how it broke" post.  There has been zero confirmation from Carbine, that any thing else is still being done to "make things right".
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There are probably things they can't tell us yet. For example, if they're considering offering free name changes, they might have to make sure that they're going to be able to have them available before they say anything. The last thing they're going to want to do at this point is say something that they can't do. They also probably have to wait until the end of the Name Reservation period before they can decide what steps to take.
 
They've already said "we will continue to work on it, but in the interim, enjoy the Boom Boxes and Open Beta," so there isn't anything else for them to tell us at the moment. They've already told us to sit tight. We shouldn't expect updates on whatever they're hammering out. We just have to wait it out until they have something definitive that they can tell us.
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You're assuming the "continue to improve the user experience" refers to anything except making the page actually work though.  There has been zero indication that it refers to anything else.  Again, poor communication from Carbine.  If they came out and said "additional steps to 'make things right' are still coming" there wouldn't be any room for interpretation on their existing comments. 
 
Look at the conflicting opinions on what Carbine means by "unclaimed names unlocking on June 17th".. there's some who think that means if a person makes a character using the reserved name, it immediately unlocks on all other servers.. yet, there's been nothing that confirms it.. just more poorly worded communication from Carbine that leaves it open to interpretation.
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Lets play the Fanboy game and say YAY I get boom Boxes... an item that they will be handing out through out the game as its life goes on.
 
This is just a cop-out for them. They screwed up big time and you all accept it.
 
Global name reservation for a game where your character is locked to a single servers and can't play with people on other servers... That is just a dumb move and on top of that not coding their site to work right when they new what kind of a load it would get is just bad for any company.
 
I don't think an apology is the right way to do this.
 
The proper way to fix what they have caused would have been to shut down the services right when it started to mess up, then delete all reserved names that did go through and then rescheduled a time for users to go at it again.
 
To all the people who think ohh this is awesome they are giving us something when they should have well your just feeding the fanboy fire that they can do no wrong.
 
This about all the people who were told they got their names only to find out they did not, think about all the people who where told they got their names and some totally random name that someone else entered is now in your name slot.
 
This is not accatable the world of programming.
 
The first come first serve excuse can only be used if your system works properly from the start, and this did not work at all.
 
So to NCSoft and Carbine Studios you are no better then EA when you say sorry. To someone who understand the computer world, you have done nothing noteworthy here of being called a good company. What you have done here is that when something massively goes wrong you make up some false report that will blame the SSO and not your horrid job of making a working site for your paying customers.	
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Carbine has been radio silent (for the most part), since they opened up name reservations.  Look at how many follow up responses from Carbine there are in ANY of the name reservation related threads (including this one)..  If there was more "fixing" to come, versus Cougar's "here's how it broke" letter that we might see by Tuesday/Weds. of next week... don't you think a company with good communcation would have said "Hang tight, there's more still to come to make this right"?  The fact that they haven't leads to the conclusion that this is their fix, they now consider this matter resolved (responses from support indicate this as well).
 
I'd argue (mostly as a Devil's Advocate point of view), that by failing to adequately prepare for this (and, even earlier on, by designing the system so..poorly) they did choose to take people's confirmed names away.  Bare minimum, there should have been enough testing done to confirm what they were saying about "if you have the countdown, you're good".  Based on what happened, they appear to not have tested that aspect.
 
Getting a name flagged as re-editable, doesn't address the people who lost a name that the system had confirmed they had.  Support will even advise that they can't give you back the name you already reserved (and had confirmation of).  Losing a name (character or guild) because someone beat you to it, is fine (and, it's what most of us are used to from getting our names on launch day).  Losing a name because you believed the Developer when they said if you see X, you're good.. and finding out too late, that the Developer is wrong.. is what really needs to be fixed.. those are the people who REALLY got the short end of the stick out of this.
 
All in all, Carbine has (IMO) handled the whole name reservation poorly.  There has been a lack of clear communication, both the day of the failures, and since then.  The Devs may be listening, but they're sure as hell not talking.
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You're assuming the "continue to improve the user experience" refers to anything except making the page actually work though.  There has been zero indication that it refers to anything else.  Again, poor communication from Carbine.  If they came out and said "additional steps to 'make things right' are still coming" there wouldn't be any room for interpretation on their existing comments. 
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This thread is lols.  I can't believe the amount of people complaining about a damn NAME.  Then, you gripe cuz Carbine didn't explain what happened?  Seriously?  I'm not on their tech team, but I can tell you EXACTLY what happened.  Carbine was a bit naive in underestimating the amount of ppl interested in this feature.  That said, the 50k people who ALL AT ONCE tried to log in and repeatedly SPAMMED F5 since they didn't have a clue how to actually do anything crashed the server.  DERP.  Then, they delay it a couple hours allowing them to change the server for the site used to install said name change.  Some people still didn't get to reserve the name they wanted cuz 10k morons were still out there SPAMMING F5 hoping for a different result.  Fact is, let's just say for the sake of arguement that the server never crashed.  Do you all HONESTLY THINK every one of you would have gotten the name u wanted?  HELL NO!  You would've just complained that someone had the same name and the system was flawed since you didn't get the name u wanted.  Cry moar?  How bout being a bit more creative and coming up with a more unique name for a change?
 
Now, the guild thing i can completely understand.  If the name change locks your guild name globally, that is a flaw in design to begin with.  Not being able to have similar guild names could be a huge setback, especially considering any decent guild would already have a website of sorts with the guild name, and having possibly locked down a domain name, so that would be irritating if u didn't get the name.  Hopefully, that's an easier fix.
 
As far the name goes, I managed to get the name I wanted.  If not, I honestly didn't care all that much.  I'm sure I could've easily come up with another name that nobody had.  I wouldn't cry about it.  I would just move on with the new name and deal with it.  How many games have you played that even allowed you to lock in your char name/guild name before launch.  None that i've played in the last few years.  IT'S A PRIVILEGE, not a right peoples. 
 
So often I see more people complaining about trivial things in this community instead of being grateful at what a great dev studio Carbine is.  At least they are communicating with us.  They could've said "meh, name reserve isn't gonna work" and scrapped the entire thing altogether and gave us NOTHING.  They never said anywhere when u preordered that u were given the option to reserve your character name.  This was a feature they added later on as a bonus to the players.  Be grateful for your #Boomboxes folks!  Not having the exact name u wanted isn't gonna change the experience you will have playing the game.  I would rather them focus resources to maintain server stability at launch than cater to the crybabies in these forums clammoring for a name they coveted.	
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Based on what happened, they appear to not have tested that aspect.
 
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And you're assuming absolutely nothing is being done. Granted, it would be nice if they came out and said something specific, but we're going to have to wait. They may not even know what they're going to do, and having them say "We don't know what we're going to do, yet" wouldn't exactly boost anyone's confidence.
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It would clear up the murkiness about whether or not the 5 boomboxes constitutes the entirety of the 'fix' and 'making it right'.  Based on their utter silence on it, there is zero reason to assume anything additional is being done.  I'd love to be wrong, and maybe I will..but, based on how they've handled name-gate so far... I don't think I am.
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What would it change if they told you one way or another whether there were further reparations coming? 
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Apology not accepted. I can't believe you guys aren't going to redo the name reservations despite that terrible terrible failure with your system on the 13th. If you really wanted to apologize and "make things right" like you claim, you'd of done it over again on another day. I mean we are 2 weeks away from the head start it's not like the game comes out next week.
 
I was really looking forward to this game, but I do not like the way you guys handled this, and I'm sure if something else goes really wrong, you will handle it in the same unacceptable manner. My wife and I were looking forward to playing this but have both decided to cancel our pre orders and just avoid this game all together. The biggest mistake you guys made was this name reservation BS, and making it for ALL servers. That is just so asinine it's disgusting. Next time, have people get their names the way people do in all MMOs, first come first serve on launch day.
 
I sincerely hope others affected by this, vote with their wallets as well, and cancel their pre orders and avoid this game completely. Companies and developers alike need to learn that stuff like this is unacceptable. The only way my wife and I will reconsider, is if the name reservations are done over.	
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*snip*
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Apology not accepted. I can't believe you guys aren't going to redo the name reservations despite that terrible terrible failure with your system on the 13th. If you really wanted to apologize and "make things right" like you claim, you'd of done it over again on another day. I mean we are 2 weeks away from the head start it's not like the game comes out next week.
 
I was really looking forward to this game, but I do not like the way you guys handled this, and I'm sure if something else goes really wrong, you will handle it in the same unacceptable manner. My wife and I were looking forward to playing this but have both decided to cancel our pre orders and just avoid this game all together. The biggest mistake you guys made was this name reservation BS, and making it for ALL servers. That is just so asinine it's disgusting. Next time, have people get their names the way people do in all MMOs, first come first serve on launch day.
 
I sincerely hope others affected by this, vote with their wallets as well, and cancel their pre orders and avoid this game completely. Companies and developers alike need to learn that stuff like this is unacceptable. The only way my wife and I will reconsider, is if the name reservations are done over.
----
			This thread is depressing :(	
----
			
{| class="blockquote"
It would clear up the murkiness about whether or not the 5 boomboxes constitutes the entirety of the 'fix' and 'making it right'. 
----
			
{| class="blockquote"
And here's the thing. There are ways we can take this into our own hands to create our own solutions. Some people are willing to work with each other help people to get the names they weren't able to reserve once the names unlock. But I get the feeling a lot of people will be standing back and crossing their arms and refusing to even try because "It's Carbine's fault - I shouldn't have to do this".
----
			
{| class="blockquote"
They knowingly rolled with a bad system.. that bad system resulted in people getting confirmation that they reserved their names, and then having the names taken away. 
----
			
{| class="blockquote"
Only thing is, names won't unlock for 14 days no matter what :/
I've asked if there's a way, once we make a character and use our name, to contact Support to have them unlock our names in a way that's similar to the way we are able to re-edit them now.. but, I don't know if that's even possible and haven't gotten a response.
----
			
{| class="blockquote"
Yeah, so the best thing would be to arrange with the person who has the name to create a character on the server another person wants it on and delete it a day or two after the names unlock for everyone. :)
----
			
{| class="blockquote"
Unless the one is playing on US servers while the other is in the EU ;(
----
			
So...maybe it's just me and the way I grew up...but shit happens, when shit happens, people learn from it and move on. All i hear is a bunch of people crying over a mistake. The questions that are relevant  would be Did they promise me name reservation, and did they fullfill said promise after i paid them.
 
The Answer to both of these is yes. The promised you a chance to reserve your name two weeks in advance of launch. They did that. A CHANCE! not a guarantee of a perfectly working system. So they fulfilled their promise. Did they mess up a bit, yep. So what? But it was unfair and i am angry because i paid money rawr..ok..thats nice..but they promised a product, they delivered said product. Not their fault you envisioned a gold sprinkled chocolate caramel cappuccino when they simply said there would be coffee.
 
Get over it. It was a slight mistake that happened when two companies involving hundreds if not thousands of people missed a few details. To say it was anything more is ignorance and stupidity with a mix of self entitlement that makes you worse than a spoiled brat throwing a tantrum in Walmart. So grow up, and get over it. You aren't entitled to ANY compensation. They delivered their product, even if the delivery man slipped on the ice on his way to your door, it was still delivered and intact too, just a little delayed.
 
I can't believe how many GROWN DAMN PEOPLE are acting like spoiled children...	
----
			
{| class="blockquote"
So...maybe it's just me and the way I grew up...but shit happens, when shit happens, people learn from it and move on. All i hear is a bunch of people crying over a mistake. The questions that are relevant  would be Did they promise me name reservation, and did they fullfill said promise after i paid them.
 
The Answer to both of these is yes. The promised you a chance to reserve your name two weeks in advance of launch. They did that. A CHANCE! not a guarantee of a perfectly working system. So they fulfilled their promise. Did they mess up a bit, yep. So what? But it was unfair and i am angry because i paid money rawr..ok..thats nice..but they promised a product, they delivered said product. Not their fault you envisioned a gold sprinkled chocolate caramel cappuccino when they simply said there would be coffee.
 
Get over it. It was a slight mistake that happened when two companies involving hundreds if not thousands of people missed a few details. To say it was anything more is ignorance and stupidity with a mix of self entitlement that makes you worse than a spoiled brat throwing a tantrum in Walmart. So grow up, and get over it. You aren't entitled to ANY compensation. They delivered their product, even if the delivery man slipped on the ice on his way to your door, it was still delivered and intact too, just a little delayed.
 
I can't believe how many GROWN DAMN PEOPLE are acting like spoiled children...
----
			The biggest problem I have with all this isn't that the server went down and the whole naming thing became a complete mess. Shit happens and if everyone had the same shitty time getting names then I wouldn't care about the name not being reset because at least everyone was in the same shitty position. It's the fact that they identified that people we're using scripts to smash the naming page to get the names they wanted and that's what crashed the server (yes i know bad design etc helped but the majority of the reason was this). Then after figuring this out all they do is give everyone some boxes and leave the names as is.... which means that the people that caused the problems also got rewarded with the names they wanted and then rewarded with the boxes while the rest of us get left feeling angry and ignored.	
----
			
Thankfully this conversation has allowed us all vent our frustration about last Tuesday and blow off some steam plus discuss options of what will be the best thing to do going forward, despite the fact it's become a rather 'heated' debate.  That's understandable anytime folks feelings come into play.  I admit this really hit me hard at first, and with folks so 'bluntly' jabbing back and forth at each other on the issue, I think both sides let their emotions get the best of them instead of trying to focus on finding a compromise; one I hope to suggest (and yes, only 'suggest') at the end of this post.
 
For those who continue to trivialize those in the community who are disappointed and frustrated about the fairness of Name Reservation System and wanting the best odds of 'first come first serve' for their ideal Guild and Character Names, please understand that their are indeed some folks who are more passionate about gaming then others.  This can range from wanting everything from the how much you can customize the look of your character, wanted focus on ongoing addition of fun story driven content, right down to the various social and guild features which allows gaming communities to enjoy the most they can out of a game together in the spirit of camaraderie.  Try to use some empathy and look at it from our perspective; if something someone offered you that you were were really looking forward to fell short of your expectations, wouldn't you be understanding for the person who made the mistake yet still be disappointed and hope they'd try to make it up to you?      
 
Roleplayers for example will be disappointed most who want to enjoy all they can out of the 'RP' portion of this 'MMORPG' and would prefer not to wrestle with extreme variants of their prefered name nor lose out on about 10+ of their backup choices because of global lockouts and having been working as hard as 8+ hours just to lose out because of technical issues and the luck of getting through when the site actually worked.
 
My former posts as I read through were rather hostile against Carbine and apologize if they were seen that way as I am both humble and proud to admit they have shown some very high moral standards compared to a lot of Gaming Companies out there since I've come to know them from the first day I heard about WildStar.  
 
I've worked in customer service/hospitality for years, and know two things for a fact:
 
1) As a consumer, even if things go bad and you are upset, you should NEVER get hostile or rude and end up "biting the hands that feeds you" even if certain representatives of that company "bite back." What you need to do is respect the customer service escalation system hierarchy (representative --> supervisor --> manager --> etc.) if you aren't satisfied with one person's answer and continue to plead your case calmly and with a rational, well-thought out strategy.  "You catch more flies with honey than vinegar."
 
2) Having been on the other side of customer service where I've been berated by people for things outside of my control or a mistake done by my organization as a whole, I (and we should all) be more empathetic when voicing our frustration to not fight Carbine but work with them.  However, even if things continues to go south with their recovery plan, it's better we be disappointed with Carbine as opposed to 'hating' or being 'mad' at Carbine.  There's too much hostility in life and it only stresses all parties involved.
 
As such, the important thing is that EVERYONE, that being 'die hard gamers,' the 'casual gamers,' and Carbine, find a reasonable compromise to the situation.  It's clear that hasn't come to pass yet.  There still needs to be some more give and take.  I think our first unrealistic expectation was for them to provide an instant 'silver bullet' resolution right after this whole mess began.  They could have thought it out better or more clearly emphasized (as it's been quoted in this thread that they have in part) something to this effect:
 
"We are truly sorry about all this.  The Boom Boxes are just a token of appreciation for the interim frustration you are going through.  Please understand that in order to make this up to our valued pre-order customers, we'll need more time to find a better resolution to reward you for your time, effort, and patience during this difficult situation."
 
With that said, let me go ahead and bounce a possible compromise off of everyone here:
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  My 'wish list' slash 'easier said than done' offer would be to allow all pre-order players to have access to vehicle/mount training at lvl 1 free of charge and also be offered a token to choose 1 free in-game mount (not a pre-order mount) and have this feature unlocked for all new characters on their account.  The time and cost would involve would require only what's needed to make this functionality available in-game and would be a great feature even if it isn't offered for a few weeks or so as we'll all be working mostly on our main characters as opposed to alts for the next few months.
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
 
 
With that said, let's try to move this conversation forward by moving away from a "Team A vs. Team B Debate" to finding something we can all relatively agree on, realizing each side is going to have to give something up to gain something else we can all be relatively happy with.	
----
			
{| class="blockquote"
IT'S A PRIVILEGE, not a right peoples. 
 
So often I see more people complaining about trivial things in this community instead of being grateful at what a great dev studio Carbine is.  At least they are communicating with us.  They could've said "meh, name reserve isn't gonna work" and scrapped the entire thing altogether and gave us NOTHING.  They never said anywhere when u preordered that u were given the option to reserve your character name.  This was a feature they added later on as a bonus to the players.  Be grateful for your #Boomboxes folks!  Not having the exact name u wanted isn't gonna change the experience you will have playing the game.  I would rather them focus resources to maintain server stability at launch than cater to the crybabies in these forums clammoring for a name they coveted.
----
			
{| class="blockquote"
They advertised everywhere that preorders were offered that Name Reservation was a perk.  They've been advertising "Pre-Order and Reserve your Name Today" for a while. 
----
			
{| class="blockquote"
Thankfully this conversation has allowed us all vent our frustration about last Tuesday and blow off some steam plus discuss options of what will be the best thing to do going forward, despite the fact it's become a rather 'heated' debate.  That's understandable anytime folks feelings come into play.  I admit this really hit me hard at first, and with folks so 'bluntly' jabbing back and forth at each other on the issue, I think both sides let their emotions get the best of them instead of trying to focus on finding a compromise; one I hope to suggest (and yes, only 'suggest') at the end of this post.
 
For those who continue to trivialize those in the community who are disappointed and frustrated about the fairness of Name Reservation System and wanting the best odds of 'first come first serve' for their ideal Guild and Character Names, please understand that their are indeed some folks who are more passionate about gaming then others.  This can range from wanting everything from the how much you can customize the look of your character, wanted focus on ongoing addition of fun story driven content, right down to the various social and guild features which allows gaming communities to enjoy the most they can out of a game together in the spirit of camaraderie.  Try to use some empathy and look at it from our perspective; if something someone offered you that you were were really looking forward to fell short of your expectations, wouldn't you be understanding for the person who made the mistake yet still be disappointed and hope they'd try to make it up to you?      
 
Roleplayers for example will be disappointed most who want to enjoy all they can out of the 'RP' portion of this 'MMORPG' and would prefer not to wrestle with extreme variants of their prefered name nor lose out on about 10+ of their backup choices because of global lockouts and having been working as hard as 8+ hours just to lose out because of technical issues and the luck of getting through when the site actually worked.
 
My former posts as I read through were rather hostile against Carbine and apologize if they were seen that way as I am both humble and proud to admit they have shown some very high moral standards compared to a lot of Gaming Companies out there since I've come to know them from the first day I heard about WildStar.  
 
I've worked in customer service/hospitality for years, and know two things for a fact:
 
1) As a consumer, even if things go bad and you are upset, you should NEVER get hostile or rude and end up "biting the hands that feeds you" even if certain representatives of that company "bite back." What you need to do is respect the customer service escalation system hierarchy (representative --> supervisor --> manager --> etc.) if you aren't satisfied with one person's answer and continue to plead your case calmly and with a rational, well-thought out strategy.  "You catch more flies with honey than vinegar."
 
2) Having been on the other side of customer service where I've been berated by people for things outside of my control or a mistake done by my organization as a whole, I (and we should all) be more empathetic when voicing our frustration to not fight Carbine but work with them.  An "easier said than done" offer for me would be allowing pre-orders to unlock the use of vehicles/mounts at level 1 without paying to train for it and be able to choose 1 purchasable mount (not a pre-order mount) free of charge on all characters for life.  It's convenient and doesn't costs them only the time and money needed to implement the feature.  However, even if things continues to go south with their recovery plan, it's better we be disappointed with Carbine as opposed to 'hating' or being 'mad' at Carbine.  There's too much hostility in life and it only stresses all parties involved.
 
As such, the important thing is that EVERYONE, that being 'die hard gamers,' the 'casual gamers,' and Carbine, find a reasonable compromise to the situation.  It's clear that hasn't come to pass yet.  There still needs to be some more give and take.  I think our first unrealistic expectation was for them to provide an instant 'silver bullet' resolution right after this whole mess began.  They could have thought it out better or more clearly emphasized (as it's been quoted in this thread that they have in part) something to this effect:
 
"We are truly sorry about all this.  The Boom Boxes are just a token of appreciation for the interim frustration you are going through.  Please understand that in order to make this up to our valued pre-order customers, we'll need more time to find a better resolution to reward you for your time, effort, and patience during this difficult situation."
 
With that said, let me go ahead and bounce a possible compromise off of everyone here:
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  My 'wish list' slash 'easier said than done' offer would be to allow all pre-order players to have access to vehicle/mount training at lvl 1 free of charge and also be offered a token to choose 1 free in-game mount (not a pre-order mount) and have this feature unlocked for all new characters on their account.  The time and cost would involve would require only what's needed to make this functionality available in-game and would be a great feature even if it isn't offered for a few weeks or so as we'll all be working mostly on our main characters as opposed to alts for the next few months.
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
 
 
With that said, let's try to move this conversation forward by moving away from a "Team A vs. Team B Debate" to finding something we can all relatively agree on, realizing each side is going to have to give something up to gain something else we can all be relatively happy with.
----
			
{| class="blockquote"
Thankfully this conversation has allowed us all vent our frustration about last Tuesday and blow off some steam plus discuss options of what will be the best thing to do going forward, despite the fact it's become a rather 'heated' debate.  That's understandable anytime folks feelings come into play.  I admit this really hit me hard at first, and with folks so 'bluntly' jabbing back and forth at each other on the issue, I think both sides let their emotions get the best of them instead of trying to focus on finding a compromise; one I hope to suggest (and yes, only 'suggest') at the end of this post.
 
For those who continue to trivialize those in the community who are disappointed and frustrated about the fairness of Name Reservation System and wanting the best odds of 'first come first serve' for their ideal Guild and Character Names, please understand that their are indeed some folks who are more passionate about gaming then others.  This can range from wanting everything from the how much you can customize the look of your character, wanted focus on ongoing addition of fun story driven content, right down to the various social and guild features which allows gaming communities to enjoy the most they can out of a game together in the spirit of camaraderie.  Try to use some empathy and look at it from our perspective; if something someone offered you that you were were really looking forward to fell short of your expectations, wouldn't you be understanding for the person who made the mistake yet still be disappointed and hope they'd try to make it up to you?      
 
Roleplayers for example will be disappointed most who want to enjoy all they can out of the 'RP' portion of this 'MMORPG' and would prefer not to wrestle with extreme variants of their prefered name nor lose out on about 10+ of their backup choices because of global lockouts and having been working as hard as 8+ hours just to lose out because of technical issues and the luck of getting through when the site actually worked.
 
My former posts as I read through were rather hostile against Carbine and apologize if they were seen that way as I am both humble and proud to admit they have shown some very high moral standards compared to a lot of Gaming Companies out there since I've come to know them from the first day I heard about WildStar.  
 
I've worked in customer service/hospitality for years, and know two things for a fact:
 
1) As a consumer, even if things go bad and you are upset, you should NEVER get hostile or rude and end up "biting the hands that feeds you" even if certain representatives of that company "bite back." What you need to do is respect the customer service escalation system hierarchy (representative --> supervisor --> manager --> etc.) if you aren't satisfied with one person's answer and continue to plead your case calmly and with a rational, well-thought out strategy.  "You catch more flies with honey than vinegar."
 
2) Having been on the other side of customer service where I've been berated by people for things outside of my control or a mistake done by my organization as a whole, I (and we should all) be more empathetic when voicing our frustration to not fight Carbine but work with them.  An "easier said than done" offer for me would be allowing pre-orders to unlock the use of vehicles/mounts at level 1 without paying to train for it and be able to choose 1 purchasable mount (not a pre-order mount) free of charge on all characters for life.  It's convenient and doesn't costs them only the time and money needed to implement the feature.  However, even if things continues to go south with their recovery plan, it's better we be disappointed with Carbine as opposed to 'hating' or being 'mad' at Carbine.  There's too much hostility in life and it only stresses all parties involved.
 
As such, the important thing is that EVERYONE, that being 'die hard gamers,' the 'casual gamers,' and Carbine, find a reasonable compromise to the situation.  It's clear that hasn't come to pass yet.  There still needs to be some more give and take.  I think our first unrealistic expectation was for them to provide an instant 'silver bullet' resolution right after this whole mess began.  They could have thought it out better or more clearly emphasized (as it's been quoted in this thread that they have in part) something to this effect:
 
"We are truly sorry about all this.  The Boom Boxes are just a token of appreciation for the interim frustration you are going through.  Please understand that in order to make this up to our valued pre-order customers, we'll need more time to find a better resolution to reward you for your time, effort, and patience during this difficult situation."
 
With that said, let me go ahead and bounce a possible compromise off of everyone here:
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  My 'wish list' slash 'easier said than done' offer would be to allow all pre-order players to have access to vehicle/mount training at lvl 1 free of charge and also be offered a token to choose 1 free in-game mount (not a pre-order mount) and have this feature unlocked for all new characters on their account.  The time and cost would involve would require only what's needed to make this functionality available in-game and would be a great feature even if it isn't offered for a few weeks or so as we'll all be working mostly on our main characters as opposed to alts for the next few months.
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
 
 
With that said, let's try to move this conversation forward by moving away from a "Team A vs. Team B Debate" to finding something we can all relatively agree on, realizing each side is going to have to give something up to gain something else we can all be relatively happy with.
----
			
{| class="blockquote"
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
 
----
			Wipe all names that have already been reserved? And apparently this isn't going to *cupcake* anyone off? 5 Boom Boxes are a fine compensation. I mean they're giving you free items for doing nothing more than complaining.	
----
			
{| class="blockquote"
Wipe all names that have already been reserved? And apparently this isn't going to *cupcake* anyone off? 5 Boom Boxes are a fine compensation. I mean they're giving you free items for doing nothing more than complaining.
----
			
{| class="blockquote"
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
----
			
{| class="blockquote"
5) Instead of doing a "re-do" of the Reservation System which has been found to be flawed beyond technical difficulties, all parties agree to simply scrap the results of the entire system; releasing all reserved names and leave it up to 'first come first serve' the day that 'Early Access' opens up as tends to be the norm for MMO Releases.  That way we avoid the Global Lock Problem for names and everyone has a fair 'race to the finish' shot at getting both Character and Guild Names, providing there isn't (and please don't let there be!) a problem come 'Early Access Launch Day.'
 
With that said, let's try to move this conversation forward by moving away from a "Team A vs. Team B Debate" to finding something we can all relatively agree on, realizing each side is going to have to give something up to gain something else we can all be relatively happy with.
----
			
{| class="blockquote"
Yeah, I was with you until this.
I'm a little surprised that, as someone with experience in customer service, you would see this as a good solution.
They've had name reservations open for days, and tens of thousands of people have signed up for it.  If they thought that scrapping the reservations and allowing people to have at it at head start was going to be a good solution, they would have shut down the reservation system already, and not just let people continue to sign up for it.
At this point, they must honor the name reservations or risk angering many more people who thought they were all set for launch.  It just wouldn't work.
----
			
{| class="blockquote"
As much as that makes sense, I can already GUARANTEE there'll be anger at launch... some time late in the afternoon that day, names seemed to reset... there've been several threads on it... where people who had guild names, found they didn't have them anymore, while others said they got guild names they originally were told were taken... heck, even the missus got a name they originally wanted, that they were originally told was taken.  As has been seen with the community, only a certain percentage are "in the know", and something tells me there's probably several that don't know about the names-reset glitch that occurred, will go to login, try to use the name they thought they had reserved before the glitch occurred... and *BOOM*... name-reservation nightmare all over again.
 
PS - Believe there were also threads where friends and mates were saying that them and the other person were able to somehow reserve the same guild name at the same time without error... so yeah, something tells me that even the stuff that "seems to be locked and loaded"... might just be blanks waiting to fire in the chamber.
----
			
So I'm not sure if it's supposed to be fixed by now or anything, but I'm having a lot of the same problems as I've seen in other posts. It most often doesn't seem to take into account that I have pre-ordered as well as activated my key, however whenever I DO manage to input a name and hit save, that little mouse just runs and runs saying "Saving... EDITABLE FOR: ??" Then if I refresh it usually takes a couple times to get through the first problem and then it just asks me what I want to reserve again. Not sure if anyone else is having this problem or if I missed all the other posts saying the exact same thing but I hope this might at least help to give further detail on the problems.
 
On another note, it would be nice to have the naming restrictions (both for players and guilds) to be posted somewhere on the page, however I realize this is a minute issue in comparison.
 
I'm sure all you at Carbine are doing your best and I'm excited for early launch! :)	
----
			
{| class="blockquote"
I'm sure there will be anger at launch due to things of this nature. However, if Carbine were to change the way this all worked now, there would be confusion and anger all over the place, and I truly believe it would affect many more people if they were to revoke everyone's name and create a wipe for head start/launch.
 
There's no win in this situation, unfortunately, and I'm betting that Carbine is just going to go with whatever is going to cause them the least amount of flack in the long run.  Flack will happen no matter what.
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(At least with a scrapping of the system, they could save themselves from the hole they might fall into when people rage because the name the system told them was locked and secure, may not be at all...)
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No, with that we would have "Journey to the Center of the Earth" except they wouldn't be coming back up because some ppl with be, justifiably I might add, be shoveling dirt in the huge crater.
 
 
 
Yes this WILL HAPPEN and it will be to a certain extent (even if a very small one) the fault of those people that they did not check. Which is exactly why Carbine should mention this in the detailed damage report and advise people to check using that link what names they have and ask support for name edits while they still can. It also why WE SHOULD GET FREE RENAME TOKEN(s). Nothing else, not a reason for reset/scrape.
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Only downside is, it's somewhat of a lop-sided peace-offering... people who got their names right off the bat (and I know there've been some saying, "show me proof" -- check out the "Official 'I got my name' thread" thread... it was started at 12:30pm-ish that day... right after the name reservations kicked off) still get rewarded along with those that kind of got stuck with having to wrestle the stampede of the "virtual Black Friday".
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In fact, found the post, check it out: https://forums.wildstar-online.com/forums/index.php?/topic/45555-check-your-name-reservations-and-post-here-with-results/&do=findComment&comment=447156
 
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Problem in bold (see why in the last 250 pages, not gonna repost all that again, again, again) . Even if all ppl would see the memo.
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And a free mount and riding at level 1? How is that even relevant?
 
Free Renames would be the most feasible and appropriate thing to ask for, especially given that the global lock will affect everyone who pre-ordered when trying to find names for characters during Head Start. Remember, not everyone who pre-ordered will have done so before or during the Name Reservation window. And that's something they can add without changing anything they've already done.
 
You want to "move forward" with this? Be proactive, take the steps you can take to make things work, instead of trying to rub Carbine's nose in it like they peed on the rug (regardless of how well it tied the room together).
 
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Great post in general. Your opinion (the last part).
 
Got to point 5 and then: https://www.youtube.com/watch?v=ISzmA6AMxfc
 
To see reasons why voting on resets OR scraping the whole thing is not an acceptable solution or why if they do this "Carbine sticks to their high moral standings " goes out the window (even if it is the will of the majority, which can't actually happen btw) read the rest of the thread(s) (which you have already probably done). <-at the very least my opinion (but there are many facts that support it, even if doing resets/scraping would not be against their TOS)
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Not sure what mounts got to do with any of this but I'm not opposed to the idea since any ingame thing can be a compensation (then again mounts drop from boom boxes). Free character renames, server transfers, 3x the nr of boom boxes for 9h spent refreshing the page, lowering 14 day lockout (this is already dangerously close to going back on their word INTENTIONALLY), all of the above, is all ok and what I (opinion) think we should be aiming for.
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The video link was the sort 'Haterade' that won't help us get anywhere and just make people hostile, but aside from that, this is the sort of civili discussions we need to have; saying what we disagree on and on what we do agree on.
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There's no win in this situation, unfortunately, and I'm betting that Carbine is just going to go with whatever is going to cause them the least amount of flack in the long run.  Flack will happen no matter what.
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You're missing the point... people did check, that's how they found out their names released.  They waited out the entire timer, were told the name was locked, and then later when they re-checked, when all the threads popped up letting people know there were issues, they found out the names were gone. 
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Even though I completely understand why those who have the names they want locked, don't want it scrapped... the logic is puzzling.  In any other situation, if a system is put into a game that's outright broken and has major issues... it's usually scrapped for good, or removed and taken to the drawing board until it works right.  In this case, there's not enough time for the latter... so why not practice the former.
 
- Original UI was believed to be an issue (by Carbine) and cumbersome, removed and replaced.
 
- Ability Bot in this game seemed "out of place" or "not right"... removed.
 
- Costume access (directly by player without need of a dye vendor) due to extra inventory slots was an issue... removed.
 
- Name reservation, major issue, broken throughout, and glitched to release previously reserved names... and... not removed?
  (Thankfully I guess the holes were plugged with boom boxes??) :ph34r:	
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Even though I completely understand why those who have the names they want locked, don't want it scrapped... the logic is puzzling.  In any other situation, if a system is put into a game that's outright broken and has major issues... it's usually scrapped for good, or removed and taken to the drawing board until it works right.  In this case, there's not enough time for the latter... so why not practice the former.
 
- Original UI was believed to be an issue (by Carbine) and cumbersome, removed and replaced.
 
- Ability Bot in this game seemed "out of place" or "not right"... removed.
 
- Costume access due to extra inventory slots was an issue... removed.
 
- Name reservation, major issue, broken throughout, and glitched to release previously reserved names... and... not removed?
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Even though I completely understand why those who have the names they want locked, don't want it scrapped... the logic is puzzling.  In any other situation, if a system is put into a game that's outright broken and has major issues... it's usually scrapped for good, or removed and taken to the drawing board until it works right.  In this case, there's not enough time for the latter... so why not practice the former.
 
- Original UI was believed to be an issue (by Carbine) and cumbersome, removed and replaced.
 
- Ability Bot in this game seemed "out of place" or "not right"... removed.
 
- Costume access (directly by player without need of a dye vendor) due to extra inventory slots was an issue... removed.
 
- Name reservation, major issue, broken throughout, and glitched to release previously reserved names... and... not removed?
  (Thankfully I guess the holes were plugged with boom boxes??) :ph34r:
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Only difference between all those things is none were advertised for months as a pre-order perk.
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Thank you Dragaunus and others for your efforts with getting this conversation more toward a compromise discussion.*hug*
 
Personally I don't think at this point the option to scrap the system is a good idea in both long and short term. Had it been done much earlier, yes...but for various reasons it seems to me more of an even larger hit at Carbine if it were to occur. Though I wouldn't mind(or care really) if it did happen.
 
With that said, augmenting the system seems to be the better choice if it is technically allowed and capable of being done. By which I mean some of the following options:
Since everyone everyone's accounts are already flagged as NA or EU, lifting the regional restriction would be lovely, however I vaguely recall someone(not sure if it was Carbine or not) saying this was a technical limitation they couldn't do.  However if it is possible it would be lovely to see. 
Changing it so that the names do unlock after the initial character creation using the reserved name. I have seen the post saying that they don't, but don't recall offhand if there is a technical limitation keeping them from changing this. I'll look back for it to be sure, but otherwise it'd be again something nice to do.
Other than that I feel that a free name change token issued to all pre-orders or even all players who were activated prior to the end of the 14 day lock period. I feel that by having it issued to all players as a "loyalty" or "Thank you for your support" gift works  especially if they're unable to change how name releasing and global lock on names works.Even if they advertise or inform players ahead of time they can at least get those interested in the game in the game with some sort of name and it gives everyone a chance to either change from the name they didn't like when they reserved it, acquire a name that may not have been taken on their server, or hey...that person jsut has a free rename token for sometime down the line.	
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Mount Suggestion:
It's something that won't cost them an arm and a leg like giving out extravagant compensation and makes things more convenient for pre-orders, not to mention something 'exclusive' that would (hopefully) work properly if implemented unlike the 'exclusive' Name Reservation System.
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I have to turn on 'the troll' for this comment but is it just America or the rest of the world who wants 'more or monetary' compensation instead of an apology.  An apology is all that is needed in this incident.  Why only an apology you ask and that is very simple, its because this was not intentional, it was a miscalculation or worst a few players running scripts to secure a name and crashing the system.
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Maybe you should go ahead and contact them again, they've had tons of traffic and it is possible your ticket got lost.  They've replied promptly, within 24 hours, for every ticket I've sent in so far, and I've read the same from many other forum members.  It wont hurt anything to go ahead and try again just to find out what the hold up is.
 
 
 
 
 
I'm sure you're right, but I've seen others reply to posts like mine that they weren't aware anything could be done, so they HADN'T sent a ticket in yet.  I'd rather repost useful information in the off chance someone hasn't seen it, than not get the word out at all. 
 
I sincerely do hope you find a resolution to your problem that you can live with. 
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Just because this has been a long time coming here we go to clear up a few more things:
 
http://i59.tinypic.com/2nu0scm.png
http://i62.tinypic.com/2a8hp1j.png
http://i58.tinypic.com/25kk313.png
http://i60.tinypic.com/smgaqp.png
http://i62.tinypic.com/fyvfc.png
http://i58.tinypic.com/2vb319l.png
 
and before you start yelling "look at the filthy script using troll" that is only the console open to make sure it goes through this time after reading posts and finding out it reset. My name is not usually rushed anyway + I didn't have time to read no *cupcake* info on how to use scrips (or write them myself which might be able to, not sure + this was after the presumably patched those, not sure of the timing of it).
 
 
Look at the time (in windows). Keep in mind I'm on GMT +3.	
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Exactly the point.
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Just because this has been a long time coming here we go to clear up a few more things:
 
http://i59.tinypic.com/2nu0scm.png
http://i62.tinypic.com/2a8hp1j.png
http://i58.tinypic.com/25kk313.png
http://i60.tinypic.com/smgaqp.png
http://i62.tinypic.com/fyvfc.png
http://i58.tinypic.com/2vb319l.png
 
and before you start yelling "look at the filthy script using troll" that is only the console open to make sure it goes through this time after reading posts and finding out it reset. My name is not usually rushed anyway + I didn't have time to read no *cupcake* info on how to use scrips (or write them myself which might be able to, not sure).
 
 
Look at the time (in windows). Keep in mind I'm on GMT +3.
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Jesus....will you ppl stop using everything against Carbine. I posted that to show I know the full extend of the problems that happened that were knowable to the public (still waiting for detailed post from Cougar).
 
Remember it's NCsofts fking web servers. This is getting annoying again.
 
Also keep in mind that ppl like me and Wyzo and Zombie are in the very very small minority (with names resting) and some of us got them back so even smaller.
 
Also keep in mind that they posted a twitter after that saying that names DID NOT reset. Wyzo lost his name after the reset but it might be that he didn't get it the 1st time (but yes, it did show that he had, not arguing with the "false feedback" part).
 
None of this makes reset or scrap (scrap is the less horrible version but still so so so horrible, from a legal and trust point of view) any more possible, desirable, likely to happen etc.
 
I also never said that I want ppl to stop (or that they need to stop) asking for it, I said (and still saying it) that they should stop (ofc this is my opinion) and should be asking for something else that is doable and more reasonable. Still their choice.
 
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Gonna keep believing Zombie didn't read much of the posts in these 3-4 threads (I could be wrong) until now though and not hold anything against him and I'm not linking all the other relevant posts either (about why dropping it because it's not 100% unilateral is not ok) either. I've done too much of that already.	
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Actually i received an answer for my ticket, they wrote that they can't do anything with my problem which actually means that i payed for something that was taken from me and i will get a boom box for their servers problem.
I didn't want to offend them but in this case i don't think that there is anything else that i can do. I just simply payed for guild reservation, was the first one that reserver that guild name and no one knows why my guild name few days later was reseted. Maybe there was a friend of the gm or moderator that wants the same guild name and they just reseted it for him/her. Thank you for your lack of solutions Carbine/ncsoft or whoever else was involved in this. Thank you for your first-come, first-serve way of doing things that works like s**t. I'm frustrated ? No way !
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Actually i received an answer for my ticket, they wrote that they can't do anything with my problem which actually means that i payed for something that was taken from me and i will get a boom box for their servers problem.
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It seems that we have found out who will get an award for the worst programmers in game in 2014 GJ guys ! Keep up the good work and this game will beat ESO !
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