46736-an-apology-from-the-devs-page-7

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All I would like is 1 free rename, even if it cannot be used until a future date when the infrastructure is in place. This would enable me to play a character at headstart using one of my backup names, with the ability to switch to my preferred name if no one used it on my server.
 
We know it's possible to rename already created characters - this was done when they changed the naming rules to disallow numbers.
 
We know they have a renaming service planned - this is visible as an item under the account services tab. I understand having a disabled item in the UI does not mean the backend is there, but it does indicate they are planning this feature.	
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All I would like is 1 free rename, even if it cannot be used until a future date when the infrastructure is in place. This would enable me to play a character at headstart using one of my backup names, with the ability to switch to my preferred name if no one used it on my server.
 
We know it's possible to rename already created characters - this was done when they changed the naming rules to disallow numbers.
 
We know they have a renaming service planned - this is visible as an item under the account services tab. I understand having a disabled item in the UI does not mean the backend is there, but it does indicate they are planning this feature.
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If you would have read the thread you would have seen that alot of us has gotten help from the support by making a ticket. I myself have gotten a reset and another chance to get the name i wanted. 
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-A VERY LONG POST-
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Even though I completely understand why those who have the names they want locked, don't want it scrapped... the logic is puzzling.  In any other situation, if a system is put into a game that's outright broken and has major issues... it's usually scrapped for good, or removed and taken to the drawing board until it works right.  In this case, there's not enough time for the latter... so why not practice the former.
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So far from what I have seen that is the free renames and having them make it once the name is used on a server it unlocks on all other servers.
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			People seemingly forget we already had a reset, it made things 50x worst	
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			I didn't get my first choice, but I got the name I've been using on my main beta character for quite some time. I am not in favor of a reset, but in the event that a reset/glitch/??? occurs and I lose my name.. I'll find another. It's that simple, it's just a name. If you can't get the name you wanted for whatever reason, pick a different one. I can't believe people are still making mountains out of this molehill nearly a week after the fact.	
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Based on what I've read so far, it seems the most feesible and preferable options would be utilizing Name Change Tokens once the Global Unlocks happen on June 17th (that the correct date right?).
 
Therefore I've resubmitted a revised proposal from what I suggested earlier.
 
* = New Item
 
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
*5*) Carbine implements a Name Change Option via in-game or on their website ASAP for the following reasons and  with this game plan in mind:
 
    A) It's in their best interest as down the line, as most MMOs offer this feature for the same reason, they'll generate revenue in the months/years to come via offering a paid service for name changes after launch.  It also will help with the current situation as you continue to read on below...
 
   B)  Most importantly, it will give them the ability to offer pre-order customers 1 Free Guild Name Change Token (1 per account) and 1 Free Character Name Change Token (1 per character currently created) so that players have the option of trying again for their preferred or even better name the day the Global Name Unlocks occur on June 17th.  This helps ease the pain of names being taken completely across all servers for the pre-order player base.
 
  C) Some sort of plan or stress testing for this Name Change Token Redemption Program should be done in advance to prepare for a possible situation as what occurred with the original Name Reservation System.
 
  D) If Carbine does go with the option of Free Name Change Tokens, they make sure to hit every communication outlet they can to advertise this feature to ensure every pre-order customer has the best opportunity of knowing it'll be available.  That means hitting us up on all Social Media, Email, and even messages on the Game Launcher or in-game directly.	
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			Are people that attached to names? I know no one takes the name for my male character. Sometimes my female character is gone. Good thing I have a whole list of names that I use. Are people that unimaginative that they cannot come up with other names?I mean, it seems just a bit weird to be attached to something as fleeting as a digital name. Go for your second favorite, or third.  I know I have a bunch of choices and more I could make up in a nanosecond if need be. It is just a name, chill out people.... I just pre-ordered. I am waiting for my code. You don't see me freaking out, "OH MY GOD, if the code doesn't hurry up I won't be able to get a NAME RESERVED!!!  THE HORROR!!"Nope, just glad to have a pre-order. Gonna grab some game cards as soon as they are available. 	
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Based on what I've read so far, it seems the most feesible and preferable options would be utilizing Name Change Tokens once the Global Unlocks happen on June 17th (that the correct date right?).
 
Therefore I've resubmitted a revised proposal from what I suggested earlier.
 
* = New Item
 
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
*5*) Carbine implements a Name Change Option via in-game or on their website ASAP for the following reasons and  with this game plan in mind:
 
    A) It's in their best interest as down the line, as most MMOs offer this feature for the same reason, they'll generate revenue in the months/years to come via offering a paid service for name changes after launch.  It also will help with the current situation as you continue to read on below...
 
    B)  Most importantly, it will give them the ability to offer pre-order customers 1 Free Guild Name Change Token (1 per account) and 1 Free Character Name Change Token (1 per character currently created) so that players have the option of trying again for their preferred or even better name the day the Global Name Unlocks occur on June 17th.  This helps ease the pain of names being taken completely across all servers for the pre-order player base.
 
  C) Some sort of plan or stress testing for this Name Change Token Redemption Program should be done in advance to prepare for a possible situation as what occurred with the original Name Reservation System.
 
  D) If Carbine does go with the option of Free Name Change Tokens, they make sure to hit every communication outlet they can to advertise this feature to ensure every pre-order customer has the best opportunity of knowing it'll be available.  That means hitting us up on all Social Media, Email, and even messages on the Game Launcher or in-game directly.
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			It's been nearly a week, especially as we won't be able to expect any action until Monday at the earliest.  By now I'd have to agree a redo of the system or shoving it altogether would be an unpleasant thing to swallow.  Then again, the people against it are continuing to just pull numbers out of the air and say that it's fine because a lot of people have names already.  Why is it that people who got the shaft from a broken system are supposed to grin and bear it, but the ones that did get results from a botched system, even if by scripting, cannot possibly deal with the consequences of the mistake?  Don't throw the word "Legal" in either, as if anyone's going to court over the right to name their character in an online game.  There is no contractual guarantee of a bonus, and no monetary value so no court of law would involve themselves with it.  The only question to me is what's morally right, and allowing a broken system's results to stand isn't really moral at all.  I got a name I'm happy with, but I'd rather lose it than support this way.  I would hope that the people I'm going to be playing with would understand that as well.  What's really disappointing to me is even after 300 pages of discussion, the team seems to have backed out completely.  I'm realistic so I do know it takes some time to sort the mess out and see how management wants to proceed, but an action shouldn't take this long.  They should have scrapped it as soon as they noticed the scripting and corrupted results.  They should have been monitoring it closely after the first time failed.  It was their fault this issue blossomed into what it has, so the company deserves any outcome that the final decision brings.  I'm not impressed, it's quite easy to throw out promo items like boom boxes and fix glitches that they should be fixing anyway.  Other companies do those things all the time, what would have impressed me is dealing with this critical situation better than other companies, and all I'm really seeing is silence from the only people who's opinions matter.  If you think this is bad, Headstart will be a bloodbath when they have an issue and it takes a week to decide on an action.	
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I am well aware. You might have noticed my posts scattered throughout this thread.
 
Due to the reservation site's inaccurate feedback, the name I thought I had reserved was lost and was taken by someone else.
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Why is it that people who got the shaft from a broken system are supposed to grin and bear it, but the ones that did get results from a botched system, even if by scripting, cannot possibly deal with the consequences of the mistake?
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If it was taken by someone else then you lost. Easy as that. Yes it was probably becouse the reservation system didnt work. But hey, you have been given another shot on another name. Make the best of it. 
As you said yourself you wanted another shot at getting one of your alternative names for a character on the headstart. I bet if you ask nicely, the support will help you, as they have helped me. 
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No what she(he?) said was she wanted another shot at the name SHE WANTED because the way this system was designed was going to be crap even it worked, and playing for 14 days then deleting the character or sticking with a 2nd best name when there is no need to (might be free on that server) due to a horrible glitch (even if Carbine can't be blamed) is bad and should not happen if they can prevent that by free renames (not just name changes now, which are the bare minimum).
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I wish people would stop saying "I paid for ..." in order to trump up their claims. No. You didn't. You pre-ordered, and you were probably going to pre-order regardless of Name Reservations. And you didn't pay any extra than anyone who will purchase the game after launch will pay. So let's nip this "I paid for Name Reservations" argument in the bud.
 
Regarding guild names, I have no idea why Carbine let everyone and their dog reserve names. This should have been done through some kind of guild registry, like what SWTOR did.
 
That being said, a bit of karma, here. They actually did lose their name.
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Based on what I've read so far, it seems the most feesible and preferable options would be utilizing Name Change Tokens once the Global Unlocks happen on June 17th (that the correct date right?).
 
Therefore I've resubmitted a revised proposal from what I suggested earlier.
 
* = New Item
 
 
The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
 
2) Carbine sticks to their high moral standings which we all appreciate by taking ownership and conveying their apologies for the issue through their continued attempts at transparency, personal communications from Developers and Management, Etc. via direct email and social media.
 
3) Realizing it will take them time to way the financial and opportunity cost of some sort of affordable yet fair compensation, they clearly promise to find a way to make this right for their loyal pre-order customers sometime in the near future, keeping in mind that it make take them days, weeks, maybe even months to do so.  On that note, we as the Gaming Community give them the courtesy of time to research and later deliver a better resolution in the days, weeks, or months to come.  
 
4) Even if Carbine's recovery plan continues to go south in our eyes, we remain calm in our response; it's better to be disappointed in someone rather than go as far as to say you 'hate' them.  Life's to short to have that sort of anger and only makes all parties involved feel bad. 
 
*5*) Carbine implements a Name Change Option via in-game or on their website ASAP for the following reasons and  with this game plan in mind:
 
    A) It's in their best interest as down the line, as most MMOs offer this feature for the same reason, they'll generate revenue in the months/years to come via offering a paid service for name changes after launch.  It also will help with the current situation as you continue to read on below...
 
    B)  Most importantly, it will give them the ability to offer pre-order customers 1 Free Guild Name Change Token (1 per account) and 1 Free Character Name Change Token (1 per character currently created) so that players have the option of trying again for their preferred or even better name the day the Global Name Unlocks occur on June 17th.  This helps ease the pain of names being taken completely across all servers for the pre-order player base.
 
  C) Some sort of plan or stress testing for this Name Change Token Redemption Program should be done in advance to prepare for a possible situation as what occurred with the original Name Reservation System.
 
  D) If Carbine does go with the option of Free Name Change Tokens, they make sure to hit every communication outlet they can to advertise this feature to ensure every pre-order customer has the best opportunity of knowing it'll be available.  That means hitting us up on all Social Media, Email, and even messages on the Game Launcher or in-game directly.
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It seems that other people knows better what i did and what i didn't.
I will do it for you, I PAYED FOR THE PRE-ORDER WHICH CONTAINS GUILD NAME RESERVATIONS, you're no one just like me, simply member of forum, i don't even know why im trying to explain everything to you.
Peace 
Go away from my posts if you don't like them
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It seems that we have found out who will get an award for the worst programmers in game in 2014 GJ guys ! Keep up the good work and this game will beat ESO !
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First off I want to thank all the Devs for being on top of this and for keeping us informed. You guys are awesome!!! 
 
Question though, is there any slight, small, miniscule, fraction of a chance we can have a second registered name or the chance to change the name we have registered already? I know, you guys already have pretty full plates with getting everything ready for launch. If it's not I completely understand, I figured I just had to throw it out there.
 
Thanks again to all the Devs, you guys have made an amazing game. 	
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I'm glad I read this thread - without it I wouldn't know that what I thought was a successful name reservation a week ago didn't actually work.
 
I've got no problem with a genuine mistake, but I am pretty unhappy that Carbine didn't feel the need to be proactive in telling customers about this issue.	
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I'm glad I read this thread - without it I wouldn't know that what I thought was a successful name reservation a week ago didn't actually work.
 
I've got no problem with a genuine mistake, but I am pretty unhappy that Carbine didn't feel the need to be proactive in telling customers about this issue.
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First off I want to thank all the Devs for being on top of this and for keeping us informed. You guys are awesome!!! 
 
Question though, is there any slight, small, miniscule, fraction of a chance we can have a second registered name or the chance to change the name we have registered already? I know, you guys already have pretty full plates with getting everything ready for launch. If it's not I completely understand, I figured I just had to throw it out there.
 
Thanks again to all the Devs, you guys have made an amazing game. 
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I fully support the ideas of renames and consider that to actually be fair. As far as trying to blackmail Carbine into throwing tons of free stuff at you for your trouble? No.
 
I could understand if they had intentionally mislead you or simply scrapped the entire projection on it's release date. But they didn't intend the whole process to fail like it did, an apology itself was good enough but they threw in Boom Boxes.
 
We all understand that you stayed on for hours reloading the page just for the hopeful chance that it might work one time. We understand that when it finally did work you reserved your name and found out it never actually worked. We're all gamers, we've all been there.
 
Blackmailing Carbine isn't the answer though, getting increasing angry isn't the answer, crying to everyone on the forums also is not. Life is hard, sorry for your luck.	
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Just sharing this.				 												Jeff (WildStar Player Support)								May 19 07:56								Greetings XXXX,								I am really sorry to hear that you have been unable to receive the name you wanted. During this time we have been trying to resolve the issue in such a way that everyone would be happy. To date we have been unsuccessful in finding a work around. The result of that is that the name you had has been reserved by someone else. Due to limitations of the system, we simply can not go in and take the name from them. We would be unable to provide you with the name you want. We understand that this is upsetting to you and our hope is that come launch day, you are able to create a character with a name that you like. If you have any additional questions, please feel free to contact us.								Regards,								Jeff
								WildStar Support Team	
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I really appreciate people sharing thier ticket responses with us. As it seems that in tickets people get much more information than what is being posted for all to see. This concerns me. I know, they are likely trying to work out ALL the possible angles before saying ANYTHING (as forumers (yeah i just made that word up thanks) tend to like to pick every word apart and twist things into what they want to hear instead of whats actually being said or was originally intended) but i have to admit im pretty let down by the lack of "transparency" in this issue. We would like confirmation on alot of things and have asked alot of questions that are not getting answered. Even a "we are working on it" or a "we dont yet know" or even what was said in this ticket response are better than nothing.    
 
   I hope that the rumors are true and we will see an official statement from Carbine tomorrow giving us a little bit more info on what went wrong and what the plan is from here. 
 
 *fingers crossed*  	
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   I hope that the rumors are true and we will see an official statement from Carbine tomorrow giving us a little bit more info on what went wrong and what the plan is from here. 
 
*fingers crossed*  
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			Dont worry about those losers that is crying over they dindt get their Name... there would always been the chance of them not getting it anyways...PS: I got the name i wanted, sooo HAHA.. Learn not to stick with just 1 name as your Pref....Thanks For the extra Boom Boxes. always helps a bit :) 	
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Thanks you very much! 
 
I wish you all luck for a successful launch as well!	
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our Director of Operations is working on a write-up to shed as much light as possible as to what the issues were.  Once his detailed breakdown is complete, we will be posting it here to be as transparent as possible.
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1. Once we'd calmed down we blamed NCSoft not you beautiful people at Wildstar.
2. No more bloody boxes unless they come with an Open Them All AT The Same Time instead of a 24 (or 22 whatever it is) cd.
3. It was a crap thing to happen. Why on earth didn't you allow people to reserve a name when they pre ordered - if it all had to go through your NCSoft account then this would have presumably been an easy thing to do ?  (Always going to get people arguing over names but that would have a real first come first served situation)
4. It's done. Most of us love you enough to forgive you. Just dear god make sure the headstart opens smoothly eh?
 
and
 
5. Will you please start posting ALL the info you give out on ALL your media sites ie on here as well as Twitter or reddit not just one or the other.	
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Sort of unfortunate/sad that Carbine really hasn't said much even 5 days after everything.
 
It's also sad that people are still grinning and accepting 5 boom boxes as an acceptable solution. I mean, I'm calling for a redo but if you're not AT LEAST calling for free renames you might enjoy Carbine's feces a la mode as well.
 
It was insulting enough for Tony to post that picture on the OP; we get it that Carbine has a sense of humor but they wouldn't crash a funeral dressed as Aurin just to maintain their "we're so funny and lighthearted" attitude. A certain amount of thought should go into how a community manager responds to the community and Tony clearly skipped a step in the thought process.
 
I'd like a redo, but it's a little late for it NOW (although for the day or two I was arguing it was still a pretty reasonable request). 5 days of no response not even a "We might be scrapping the system but we're unsure of the damage" to prevent a shitstorm assuming they decided to scrap everything. Carbine should, if anything, learn that if you want to be the "cool new hip MMO devs on the block that listen to their players" that you have to listen and respond in a timely manner; sometimes you have to avoid having 4-day long PR sessions and say SOMETHING to at least let us know you're listening to what we're saying.
 
This whole thing has left me with a bad taste in my mouth. Am I still going to play the game? Yes, it's a good game. But am I going to give Carbine the benefit of the doubt if/when something like this happens again? After this, definitely not (although many of you who read my posts may think I didn't give them the benefit of the doubt, trust me, I could've been a lot worse).	
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			Sweet!	
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			Thanks Tony.  Appreciate the boxes and more importantly the transparency.  The open and fun atmosphere of Carbine is an element of why I'm psyched for this game.	
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5. Will you please start posting ALL the info you give out on ALL your media sites ie on here as well as Twitter or reddit not just one or the other.
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WOW. I've read most of what was said, skipped some of it because it was just repeatable blah blah...
 
I didn't get the name I wanted either. It took me 2 days before I could get in and get any name and even then I had to refresh because I just got the editable: ??
 
So as I didn't get My name either..
Also, I'm NO White Knight as, this game has its Share of problems...
 
And yes I agree the More boomboxes are annoying as I'm already Suppose to get a crap ton of them of which I have no idea what to do with or the full extent of what is in them. 
 
 
My 2 cents:
 
Move On Already People!
 
Ok you didn't get your name. Omg its the end of the world. "Cry over spilled milk" Armageddon is here! 
 
Personally I don't care I didn't get the name I wanted. Big Deal. People are naming their children in Real Life, Apple, Cocoa, and Blanket.. I'm sure you can come up with something for some Pixels on a Screen.
 
I rather the game go smooth at Launch
I rather the game have less Lag.
I rather the game not Disconnect on me.
I rather all the Vendors be where they are suppose to be with Labels over there head saying Yep this is what I sell.
I rather they have all the Chefs fixed.
I rather all the graphic glitches be as they should be.
I rather make sure I have the Money at level 15 to buy the Mount I want.
I rather there be a Real balance between Exp in PVP and PVE. So everyone levels at the same Speed.
I rather not have to go to my main city to change costumes!
I rather ....
 
Yeah you get the idea.. I want a GOOD Game.. my name doesn't make or break a game for me.. The quality of the Game itself does.
 
Carbine realized they had a problem and did everything they could to fix it. Sure I can agree that 14 days seems a bit long for name guarantee.  Perhaps one free name change wouldn't be a bad idea mostly because of the global name reservations as we all agree not everyone is going to be on the same server. 
 
But Seriously. Don't you all think this Thread has gone on Long enough??
 	
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Sort of unfortunate/sad that Carbine really hasn't said much even 5 days after everything.
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Im sorry but If the people that got screwed around on a deal promised by the team if we pre-ordered we should recieve that deal.
 
I don't give a flying f*** about boom boxes and I pre-ordered the game in good faith that I will be able to reserve a name WITH A FAIR F***ING CHANCE of doing so. I and many others (mainly EU) did not recieve a fair chance because you kept us updated on time intervals that were too few and far between and most of us had to go to sleep to get up for work and couldn't afford to wait for a twitter post to say it was going to be up.
 
Either a reset happens or I lose all respect for the developers on this for not puting their money where there mouth is when claiming their top rule is no Bullshit. I feel f***ing cheated.
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It's also sad that people are still grinning and accepting 5 boom boxes as an acceptable solution. I mean, I'm calling for a redo but if you're not AT LEAST calling for free renames you might enjoy Carbine's feces a la mode as well.
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			Wrong thread sorry. just delete this.	
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Sometimes it embarrasses me to read forums. 
 
A mistake happened, and people owned up to it and made it as right as they could, and then we get self-entitled jackholes whining about how they "deserve" more.
 
Thanks for being transparent, Devs, and remember that most of us are quiet and appreciate your work. Don't stop being excellent when your playerbase is HUUUUUGGGGE!!
 B)	
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Sort of unfortunate/sad that Carbine really hasn't said much even 5 days after everything.
 
It's also sad that people are still grinning and accepting 5 boom boxes as an acceptable solution. I mean, I'm calling for a redo but if you're not AT LEAST calling for free renames you might enjoy Carbine's feces a la mode as well.
 
It was insulting enough for Tony to post that picture on the OP; we get it that Carbine has a sense of humor but they wouldn't crash a funeral dressed as Aurin just to maintain their "we're so funny and lighthearted" attitude. A certain amount of thought should go into how a community manager responds to the community and Tony clearly skipped a step in the thought process.
 
I'd like a redo, but it's a little late for it NOW (although for the day or two I was arguing it was still a pretty reasonable request). 5 days of no response not even a "We might be scrapping the system but we're unsure of the damage" to prevent a shitstorm assuming they decided to scrap everything. Carbine should, if anything, learn that if you want to be the "cool new hip MMO devs on the block that listen to their players" that you have to listen and respond in a timely manner; sometimes you have to avoid having 4-day long PR sessions and say SOMETHING to at least let us know you're listening to what we're saying.
 
This whole thing has left me with a bad taste in my mouth. Am I still going to play the game? Yes, it's a good game. But am I going to give Carbine the benefit of the doubt if/when something like this happens again? After this, definitely not (although many of you who read my posts may think I didn't give them the benefit of the doubt, trust me, I could've been a lot worse).
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			Yea Yea whatever still did not get the name I used since early alpha, or any variation thereof. : (	
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			FU$%^ YEA!!! MORE BOOM-BOXES!!!! YES!!!!TY ^,...,^Stay Glossy Devs!	
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You are still ignoring the timeline of what happened + the fact that there were(are) 2 non-working days in those 5. Monday just started in L.A. working on Saturday and Sunday just to tell us "still working on in" is unreasonable, specially since more details were promised (even if no more compensation). Could have been more organized (and not spread between twitter and stuff), yea.
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Dont worry about those losers that is crying over they dindt get their Name... there would always been the chance of them not getting it anyways...
 
PS: I got the name i wanted, sooo HAHA.. Learn not to stick with just 1 name as your Pref....
 
Thanks For the extra Boom Boxes. always helps a bit :)
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1. Giving out 2 free character and 1 guild renames.  One character and one guild rename for the less-than-optimal global reservation, and a second character rename for the site issues.  BUT, I am not convinced this is actually feasible to do by 17-Jun.
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			WOOOOOOOOOOOOOOO! Peter Gabriel!!!	
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			A second reset was NEVER a reasonable solution 	
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			Thank you for the apology and the boxes.	
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Guys If we got a account from Beta
We can still play for free at launch 
Right? <_<	
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			Jesus are we still crying about this? A reset isnt going to happen. You want the majority screwed over because the minority didnt get their names? Selfish much? Just let it go.	
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The Carbine/Community Compromise:
 
1) We as a Gaming Community gratefully take the 5 Boom Box Offer as a short-term token of appreciation as it was offered so quickly in response to our frustrations.
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{| class="blockquote"
Jesus are we still crying about this? A reset isnt going to happen. You want the majority screwed over because the minority didnt get their names? Selfish much? Just let it go.
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{| class="blockquote"
Guys If we got a account from Beta
We can still play for free at launch 
Right? <_<
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			Yo, do i get boom boxes too if i preordered Deluxe Edition today ? Or is it just for the guys who pre ordered before the 16 th of May ?	
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{| class="blockquote"
Oh hey you're still here.
 
Also the level head people just want a free post launch name change as a compromise for the dumb naming system and the reservation blunder that went on. That's not screwing any one over. It is how ever screwing us players over by not giving us it.
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{| class="blockquote"
Yo, do i get boom boxes too if i preordered Deluxe Edition today ? Or is it just for the guys who pre ordered before the 16 th of May ?
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{| class="blockquote"
^ Agreed.
I think it is generally accepted that giving us free renames with server transfers would be the appropriate compensation.
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{| class="blockquote"
As long as you logged in during Beta to "earn" your 3 boom boxes (Plus the 5 from the Name Reservation thing), you will get them if you have an active account when Headstart begins. 
 
If you upgrade after the go-Live date, I wouldn't be so sure.
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{| class="blockquote"
Yeah, but i dont know if i get these boxes if i Pre Ordered today.. i didnt have anything to do with the Reservation Thing.. dont know where i can do it for now.
ive read something about that the 5 Boxes are just giving to the People who pre ordered until the 16th of May.. But i pre ordered today :-/
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{| class="blockquote"
Oh hey you're still here.
 
Also the level head people just want a free post launch name change as a compromise for the dumb naming system and the reservation blunder that went on. That's not screwing any one over. It is how ever screwing us players over by not giving us it.
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			My name choice was initally saved (it gave me the timer and everything to edit it for an hour) and now it appears to be gone and reserved for someone else, and as all other name choices I would like have now been taken as well, will there be a refund possibiity for a preorder that no longer wishes to play?	
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{| class="blockquote"
My name choice was initally saved (it gave me the timer and everything to edit it for an hour) and now it appears to be gone and reserved for someone else, and as all other name choices I would like have now been taken as well, will there be a refund possibiity for a preorder that no longer wishes to play?
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{| class="blockquote"
Did you get it from Carbine?
If yes, contact them, because I have heard it is indeed possible.
If you did not purchase from Carbine, you must contact the vendor you purchased from to inquire about a refund.
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			Just give me the 5 boom boxes...Lots of names out there to use! 	
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By the way, why don't you just give a set amount of boom boxes to everyone that logged in the beta at least once ? Most of people juste logged in for the boom boxes and quitted right after anyway... I did it myself a few times, then got bored of it. I'll have 15 boom boxes instead of 45 or 50, well, I don't really care to be honnest, I don't even know what's in it. You told us about boom boxes WAY to late, and the video came out WAY after we began earning them.
 
Boom boxes advertisting was a big fail.
 
It's ok, the game looks damn great. I prefer you failing over that kind of stuff than over, let's say... Raids. ;-)	
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{| class="blockquote"
By the way, why don't you just give a set amount of boom boxes to everyone that logged in the beta at least once ? Most of people juste logged in for the boom boxes and quitted right after anyway... I did it myself a few times, then got bored of it. I'll have 15 boom boxes instead of 45 or 50, well, I don't really care to be honnest, I don't even know what's in it. You told us about boom boxes WAY to late, and the video came out WAY after we began earning them.
 
Boom boxes advertisting was a big fail.
 
It's ok, the game looks damn great. I prefer you failing over that kind of stuff than over, let's say... Raids. ;-)
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Yes, but if you don't read the forum you had no way to know it.
 
On facebook, no information until may 15. The video release of the boom box ? may 15 too. Way, way too late. Most communication channels didn't relay the information before very late. (most of them... may 15)
 
I knew about this  sooner than that, thanks to a friend. But it was still too late to collect 'em all. 
 
Well I don't mind, since I didn't really help test the game. When I test a game, I tend to not play it after that. So for wildstar, I skipped the testing and waited for the real game.
 
But that's still sad. And I don't like limited-availability content. When you fall in love with a mount/skin/whatever and the game tells you "oh you can't have that, because it's limited, too bad", it's frustrating and infuriating. 	
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{| class="blockquote"
But that's still sad. And I don't like limited-availability content. When you fall in love with a mount/skin/whatever and the game tells you "oh you can't have that, because it's limited, too bad", it's frustrating and infuriating.
 
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The problem is it's random. When something is random, you have to farm it to get what you want. 
 
If it's random AND you can't farm it, it's de facto limited avaibility. ;)
 
If there's a way to farm boom boxes in the future, then I see no problem with it. But that's not what I understood so far.  (by the way that's unrelated to the fact of non-communication I pointed out. It's a general design of the boxes problem)	
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So, forgive me if this has already been brought up, I didn't look through the almost 60 pages of replies here...
 
What is the possibility of opening a name that's been reserved on other servers after it has been created? That way others that would otherwise have to wait for the name on a different server for weeks can get it the same day or at launch.
 
People buying the game on a whim or that don't really pay attention to the forums might be really off-put that their name is taken on EVERY SINGLE SERVER, even if it is a slightly obscure name.
 
I figure if we can track the reservation of a name on an account by account basis, surely we can track the use of a name by that account when servers are live? I don't know much about programming so I could be completely wrong and it is impossible to track, but I want to bring the idea up, if it hasn't already been brought up.	
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{| class="blockquote"
Yes, but if you don't read the forum you had no way to know it.
 
On facebook, no information until may 15. The video release of the boom box ? may 15 too. Way, way too late. Most communication channels didn't relay the information before very late. (most of them... may 15)
 
I knew about this  sooner than that, thanks to a friend. But it was still too late to collect 'em all. 
 
Well I don't mind, since I didn't really help test the game. When I test a game, I tend to not play it after that. So for wildstar, I skipped the testing and waited for the real game.
 
But that's still sad. And I don't like limited-availability content. When you fall in love with a mount/skin/whatever and the game tells you "oh you can't have that, because it's limited, too bad", it's frustrating and infuriating. 
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{| class="blockquote"
So, forgive me if this has already been brought up, I didn't look through the almost 60 pages of replies here...
 
What is the possibility of opening a name that's been reserved on other servers after it has been created? That way others that would otherwise have to wait for the name on a different server for weeks can get it the same day or at launch.
 
People buying the game on a whim or that don't really pay attention to the forums might be really off-put that their name is taken on EVERY SINGLE SERVER, even if it is a slightly obscure name.
 
I figure if we can track the reservation of a name on an account by account basis, surely we can track the use of a name by that account when servers are live? I don't know much about programming so I could be completely wrong and it is impossible to track, but I want to bring the idea up, if it hasn't already been brought up.
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{| class="blockquote"
 
I figure if we can track the reservation of a name on an account by account basis, surely we can track the use of a name by that account when servers are live? I don't know much about programming so I could be completely wrong and it is impossible to track, but I want to bring the idea up, if it hasn't already been brought up.
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Kain, can you explain your logic behind your statement in points 3 & 4? I don't see how the system encourages playing your main. I suppose if you got your first choice you could, but many people did not.
 
I will not be playing my main or alt at all until the 17th. I will log in at headstart to secure a backup alt name, but I won't be playing any character until after the 17th.
 
{| class="blockquote"
 you are probably going to play your main more knowing that you might wait for 17th to try and remake alts to get the names when they release
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{| class="blockquote"
Kain, can you explain your logic behind your statement in points 3 & 4? I don't see how the system encourages playing your main. I suppose if you got your first choice you could, but many people did not.
 
I will not be playing my main or alt at all until the 17th. I will log in at headstart to secure a backup alt name, but I won't be playing any character until after the 17th.
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If the page didn't almost choke to death most of us would be playing only a main and waiting for alt names to release after being locked up for 2 weeks (90 days initially).
 
The fact that it failed wasn't anticipated and it broke their plan and made it a horrible downside for the ppl that didn't get names (and it would have been one anyway for ppl that really couldn't live with a 2nd choice, or really really didn't want to knowing there's still a chance to get it later).
 
I said "possible reasons" why they might have went with this idea of locked out names for x days.
 
Any of this is ofc assuming I'm right in the slightest about them even thinking about using the name lock thing to encourage ppl to play more on 1 character at the beginning (for whatever reasons).
----------------------------
 
Meh, more speculation. I'm not sure if Cougar really doesn't know or can't tell us why they went with this or if he will later on. There's probably a good reason for either one so...whatever.
 
----------------------------
 
I know Cougar said they didn't consider name changes because they don't know if it's gonna be ready in time. I would be happy if they posted again saying that when they are we get free name changes (at least one for ppl that added pre-order code before 15th) OR that we will most definitely NOT.
 
That way ppl like you guys would know if they can play for those 1st 17 days or not (well not exactly, if it's after 17th more names might be gone, then again you can make a lvl 1 on 17th and then when renames come in you delete it and then use rename, that way you even know if it's available on that server).	
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The more I think about it, the less satisfied I am with the 50 boom boxes compensation.
 
I demand the devs come over and detail my car!	
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{| class="blockquote"
I know Cougar said they didn't consider name changes because they don't know if it's gonna be ready in time. I would be happy if they posted again saying that when they are we get free name changes (at least one for ppl that added pre-order code before 15th) OR that we will most definitely NOT.
 
That way ppl like you guys would know if they can play for those 1st 17 days or not (well not exactly, if it's after 17th more names might be gone, then again you can make a lvl 1 on 17th and then when renames come in you delete it and then use rename, that way you even know if it's available on that server).
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It's such a bullshit.
I didn't realized that name & guild reservation are going to be reseted and i lost both of them.
Even tho i was the first one that managed to reserve my guild name i still lost it.
Good job guys, next time do something properly and then go live with it..
Acting like they would care about community..	
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			MY old ISP was bought out by TWC and this last weekend they forced me to redo my "new" email. Thus the one I have as my account is now 86'd. So How do I go in there and fix this and I did preorder (this is where my question ties together) if any boxes or w/e have been tied to an account my current one listed in game has been retired. So who do I contact to fix this and recieve the propper rewards if any for my pre-ordering to the proper account ?	
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{| class="blockquote"
It's such a bullshit.
I didn't realized that name & guild reservation are going to be reseted and i lost both of them.
Even tho i was the first one that managed to reserve my guild name i still lost it.
Good job guys, next time do something properly and then go live with it..
Acting like they would care about community..
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Yeah, as Stumbleina said, many people got the false confirmations and received the "???" for the time remaining and thought that their names were saved. it was an issue that not everyone realized until it was too late and it left many confused and upset. However, they didn't reset the names that were claimed already, they just gave people another chance to change them. 
 
From what I can tell, Carbine actually does care about the community. Sure, there may be bumps and bruises during the game's launch, but what MMO hasn't encountered that. They are trying and they seem to be doing their best. That's about all I can really ask for.	
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{| class="blockquote"
From what I can tell, Carbine actually does care about the community. Sure, there may be bumps and bruises during the game's launch, but what MMO hasn't encountered that. They are trying and they seem to be doing their best. That's about all I can really ask for.
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You mean taking blame for how badly it went like they did in this thread? 
 
https://forums.wildstar-online.com/forums/index.php?/topic/48967-name-reservation-roll-out-post-mortem/
 
Just to list part of the opening statement: 
 
{| class="blockquote"
 
 
So ya… that didn’t go so well. I think the criticisms levied upon us are justified for Tuesday’s Name Reservation System (NRS) troubles. Gaff and the team wanted me to sit down, and give the community a peek into what the actual issues were that we faced.I’m not going to make excuses for Carbine, but as many of you can respect, launch is chaotic. While we’ve done some things really well, we obviously didn’t knock the Name Reservation system out of the park. We’ll own our failures as much as we celebrate our successes.
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{| class="blockquote"
You mean taking blame for how badly it went like they did in this thread? 
 
https://forums.wildstar-online.com/forums/index.php?/topic/48967-name-reservation-roll-out-post-mortem/
 
Just to list part of the opening statement: 
 
 
Also they did reset the timers for everyone. So if you ended up not getting a name you wanted the first time around due to the issues, you have another hour where you can go edit and change your names. You just have to go back to the name reservation page and it will let you go back and change your choice to something you like. 
 
 
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can't wait to open my boom boxes!!
thanks! you are all doing an amazing job!	
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			Carbine Devs you are a breath of fresh air. Had this happened with blizzard there would be no apology, no bonus gifts, just complete ignorance. Keep up the good work.	
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@Toshin
 
Read the thread(s) better. A fair solution for the entire community doesn't exist.
 
The choice was between making it as acceptable as possible for pp that got screwed out of names by an unforeseen glitch and compensating everyone for the time they spent spamming F5
OR
going back on their word for the hundreds of thousands of players that did get their names or names they can live with it even if it's not the 1st choice (doing this intentionally is anything but fair, for specifics on why and why it's a horrible thing to do even if it can be considered fair, read the damn threads, carefully this time).
 
The boxes are not compensation for ppl that lost their names and thought they had them or ppl that didn't get them because of lag or lack pf persistence or not reading the very late posted FAQ and not turning off addblocker and pop-ups the boxes are for the hours of stress and page refresh spamming all of us had to go through (and maybe a little bit for the ppl that didn't get names, they had no way to know who did and didn't even if they wanted to anyway).
 
So what did they do for you who got screwed out of your name? Well....they fixed the site as fast as they could (including the allowing of names with "ss" in them and similar bugged names), they allowed you to change it if you made a ticket rather fast, they allowed EVERYONE to change names without a ticket 5 days later AND they CONSIDERED free renames for everyone involved BUT COULDN'T be 100% sure they can DELIVER on that so they dropped it (in fact they are probably still be talking about giving free renames to ppl when that feature is ready, BUT it will probably NOT BE READY by 17th June so it won't have that much of an impact so they might not choose to do it at all) .
 
 
Recommendation: on 17th June when server goes up after maintenance (unless you want 6 characters on the server you play from the 1st 2 weeks) try to make a lvl 1 with the name you wanted, as fast as you can when severs are up. If it works it means that whoever got your name didn't use  it on that server. Keep that lvl 1 and wait for them to MAYBE give you/use free renames later on and when (IF)you get a free rename delete the lvl 1 and rename your main.
 
Recommendation 2: realize that this the best they could do in this situation and that it's in fact much much more than any other company would have done in their place (this doesn't fix your problem but it helps to see them for what they are not what you wrongly think they are so you know what you can expect later on from them)	
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{| class="blockquote"
@Toshin
 
Read the thread(s) better. A fair solution for the entire community doesn't exist.
 
The choice was between making it as acceptable as possible for pp that got screwed out of names by an unforeseen glitch and compensating everyone for the time they spent spamming F5
OR
going back on their word for the hundreds of thousands of players that did get their names or names they can live with it even if it's not the 1st choice (doing this intentionally is anything but fair, for specifics on why and why it's a horrible thing to do even if it can be considered fair, read the damn threads, carefully this time).
 
The boxes are not compensation for ppl that lost their names and thought they had them or ppl that didn't get them because of lag or lack pf persistence or not reading the very late posted FAQ and not turning off addblocker and pop-ups the boxes are for the hours of stress and page refresh spamming all of us had to go through (and maybe a little bit for the ppl that didn't get names, they had no way to know who did and didn't even if they wanted to anyway).
 
So what did they do for you who got screwed out of your name? Well....they fixed the site as fast as they could (including the allowing of names with "ss" in them and similar bugged names), they allowed you to change it if you made a ticket rather fast, they allowed EVERYONE to change names without a ticket 5 days later AND they CONSIDERED free renames for everyone involved BUT COULDN'T be 100% sure they can DELIVER on that so they dropped it (in fact they are probably still be talking about giving free renames to ppl when that feature is ready, BUT it will probably NOT BE READY by 17th June so it won't have that much of an impact so they might not choose to do it at all) .
 
 
Recommendation: on 17th June when server goes up after maintenance (unless you want 6 characters on the server you play from the 1st 2 weeks) try to make a lvl 1 with the name you wanted, as fast as you can when severs are up. If it works it means that whoever got your name didn't use  it on that server. Keep that lvl 1 and wait for them to MAYBE give you/use free renames later on and when (IF)you get a free rename delete the lvl 1 and rename your main.
 
Recommendation 2: realize that this the best they could do in this situation and that it's in fact much much more than any other company would have done in their place (this doesn't fix your problem but it helps to see them for what they are not what you wrongly think they are so you know what you can expect later on from them)
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Well how do you judge who didn't get what they paid for? I mean I got a character name, but I could just as easily say I didn't get the name I wanted due to the mix up. Everyone could apply that same logic and since they have no way to really prove it everyone would get extra compensation.
 
And what about if they did reset the name reservation and put it up again with a fresh start. What about the people who legitimately got their name at the very start (I had mine reserved and set within 8 minutes of the service opening)  the first time around? They could lose their name and get screwed the second time around. Is it fair to take away what they earned the first time? You'd be screwing over part of the player population to please the other. That's not what I would consider a fair solution. 	
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{| class="blockquote"
Well how do you judge who didn't get what they paid for? I mean I got a character name, but I could just as easily say I didn't get the name I wanted due to the mix up. Everyone could apply that same logic and since they have no way to really prove it everyone would get extra compensation.
 
And what about if they did reset the name reservation and put it up again with a fresh start. What about the people who legitimately got their name at the very start (I had mine reserved and set within 8 minutes of the service opening)  the first time around? They could lose their name and get screwed the second time around. Is it fair to take away what they earned the first time? You'd be screwing over part of the player population to please the other. That's not what I would consider a fair solution.
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My point was that you can't prove factually who did and did not get what they paid for. You could try to see when IP addresses were logged in and go that route, but that's extremely time consuming and a waste of resources really. And since they are not likely to waste resources on that, again anyone could claim that they "didn't get what they paid for". Which in turn leads to compensation for everyone who claims it.
 
But again, they leave it as is or they screw the people who did get what they wanted in order to please the others. Either way, they are screwing over part of the player community. 	
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{| class="blockquote"
My point was that you can't prove factually who did and did not get what they paid for. You could try to see when IP addresses were logged in and go that route, but that's extremely time consuming and a waste of resources really. And since they are not likely to waste resources on that, again anyone could claim that they "didn't get what they paid for". Which in turn leads to compensation for everyone who claims it.
 
But again, they leave it as is or they screw the people who did get what they wanted in order to please the others. Either way, they are screwing over part of the player community. 
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So basically it's worth screwing people over so that everyone gets a fair chance. I'm not even worried since all of my character names are unique enough that no one will take them. I only just wanted to claim my guild name, so I don't really care if they reset it. Mostly, i just don't want to have to plan around logging into the website and spamming the f5 key until it loads so that I can reserve my stuff again, that or just let someone else have it and not bother.
 
They aren't going to make everyone go through that again and I don't blame them. It's just an incredibly stressful situation for everyone involved, so why would they make people go through it again? Even if I didn't get the guild name that I wanted, I wouldn't want to go through the entire process again and make them reset it. But that's just me	
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{| class="blockquote"
The only part we disagree on is that you can't prove people didn't get what they paid for. It is easy to prove that.
 
If they wipe and restart the reservation service, everyone would have an equal chance to get the names they want. Yes some people did get their name and might not get it again but they would have the same chance as everyone else. The people who lost out in the fiasco, never had a fair chance to get the name they preferred, or some extremely unlucky ones like me did get it but had it wiped out during the issues and someone who didn't reserve it first ended up with it. Carbine isn't doing anything to help or compensate those folks.
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{| class="blockquote"
Make sure you're logged in to your NCSoft account then visit this link:
 
http://rest.wildstar-online.com/api/gnpnr
 
If it shows the name you reserved and some numbers, you're good to go.
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{| class="blockquote"
Is this still working? When I checked a few days ago, I saw my reserved name, but now it's not showing up :x
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{| class="blockquote"
Name reservation ended at noon today. So that part of the site is no longer active
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{| class="blockquote"
 
The only part we disagree on is that you can't prove people didn't get what they paid for. It is easy to prove that.
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seriously.. it's not a big deal.. they tried to do something nice, it sorta blew up in their faces, they apologized..
 
clean cup move down
 
if I'm not Terrik ingame.. I've got a thousand variations.. :)
 
we're all bored because we've not as much to do until the game launches!!
 
see everyone on the 31st!	
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Thats a whole lot of posts so far, many stating the same over and over, in an effort to make it a more powerful statement (name changes/boom boxes doesnt have anything to do with names).
Seems so weird that yet still there are those people who do nothing else then call other disfunctional in the head for caring about a name, oh this world and its population sometimes :D 
If people cared enough to post their thoughts about why Carbine handled this poorly, then yes, they do CARE. Why scream someone elses cares about a name as if it was a bad thing to do? 
Everyone has their own opinions, but voicing your opinion and just screaming "THEIR OPINION SUCKS" whilst not caring about names yourselves makes NO SENSE.
And yea, we are all bored waiting for it :P	
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I'll cross post my suggestion from the post Mortimer thread here too.
 
Would it be possible to release non-region names before head start? So any reserved names tied to an NA account would be available at head start for EU players and vice versa?
 
That would open up a lot of names without adding any additional restrictions to the person who reserved the name.	
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I give up. I pre-ordered and still got nothing. Is it supposed to come in the mail?
 
I think I wasted my money	
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{| class="blockquote"
I give up. I pre-ordered and still got nothing. Is it supposed to come in the mail?
 
I think I wasted my money
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{| class="blockquote"
I'll cross post my suggestion from the post Mortimer thread here too.
 
Would it be possible to release non-region names before head start? So any reserved names tied to an NA account would be available at head start for EU players and vice versa?
 
That would open up a lot of names without adding any additional restrictions to the person who reserved the name.
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{| class="blockquote"
I don't think they're going to do anything to make this better for us, Viv. The boomboxes & that letter are it; they consider the crummy situation they've put us in "dealt with".
 
Whoever's idea this was in the first place is in china apparently, & everyone else at Carbine fears crossing him by nixing his terrible idea. Or something.
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{| class="blockquote"
 
Would you really have them worry about and focus on stuff like the name reservation instead of actually working on the game play and making launch go as smoothly as possible? I don't.
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{| class="blockquote"
@Kain
I have read the threads very carefully, thank you. We will simply have to agree to disagree.
 
While there is no "ideal" solution for the naming disaster, there is absolutely a way to resolve it fairly for everyone. It is the one I suggested. 
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{| class="blockquote"
 
 
 
 
 
You may have read the thread, but you're pointedly ignoring the fact that this has been rehashed many many times over that it is absolutely NOT "fair to the entire community" to reset all the names.
The fact that you continue to repeat it as your solution simply tells me you're unwilling to listen to reason.
 
*shrug*
 
So I'll just say this - it's not fair to the entire community as you think it is.  It's been said many times in many level headed and logical ways.  If you wish not to believe that, so be it.  You not believing it doesn't make it any less true.
 
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{| class="blockquote"
Anyone who pre-orders from now until launch won't even get a chance to reserve their names because the Name Reservation window has closed. Yet, they'll be paying the same amount as anyone else who pre-ordered. As will anyone who purchases the game after launch, for that matter. So you didn't "pay for" Name Reservation. It might have been one of the reasons why you pre-ordered, but let's get the "I didn't get what I paid for" argument out of the way. Also, since Name Reservation was open for 10 days, "an equal chance to get the names we want" was never part of what was offered.
 
It sucks, but in a few weeks, the name situation should be sorted out. And we don't have any idea yet if Carbine has any plans to make things easier on us. A reset or scrapping of Name Reservation is not going to happen, though. That ship has sailed.
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Heh....I think it is funny that people get upset over the names. What names did you not manage to reserve that makes you so mad? :P
 
I hope the devs do not fold so easily when people complain how hard raids are....guess names is just the start.	
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Carbine does care, but you fail to realize that people will be upset over either way they chose. And at least in my opinion, if someone isn't willing to play a game over a character name, they honestly weren't that interested in it to begin with. That's just how I look at things. 
 
Also one could argue that everyone did have a fair shot the first time around. Sure the website was up and down, but it was chance who got through first, just like it would be if they reset it and started over. 
 
But what's done is done, and I hope you find some game where you can get the name you prefer since that seems to be more important than the game itself.	
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{| class="blockquote"
Actually if you look at any of the advertising, preordering by a certain date allowed you access to the name reservation service (or at least it was supposed to). That was to get you to pay for the product early. So if you paid in time for that benefit and didn't get it, you didn't get what you paid for. If you order after that period, you aren't getting that benefit but you know that, so you are getting what you pay for.
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{| class="blockquote"
And you still got access to the Name Reservation system in spite of the initial mis-steps. You were never guaranteed to get the name you wanted. Even if it worked perfectly from the get-go, there was always a chance that someone would have slipped in just before you and gotten the name you wanted. The fact that it was offered on a first-come, first-served basis, over a 10-day period, globally, through a website, guaranteed that not only would people miss out on names they wanted due to the time frame, but that there would be technical problems because of the thousands of people trying to log on at the moment it opened. The bugs didn't help, of course, but many people would have not been able to get their names simply because they weren't able to connect, even in the best of situations. So, stop waving this "but I paid for it" banner around, like you are owed some special compensation. Yes, it sucks, and it's going to suck for everyone trying to name characters in Head Start and at launch, not just for people who were affected by the bug.
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Heh....I think it is funny that people get upset over the names. What names did you not manage to reserve that makes you so mad? :P
 
I hope the devs do not fold so easily when people complain how hard raids are....guess names is just the start.
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There is no apology or letter needed here. People that want to read the letter won't be satisfied by the explanation anyways. Bugs happen, launch issues happen, its a game in Beta, so no biggie.
 
Folks need to log in on launch day and find a name and create a guild name, what's the big deal?
 
And no, most of us don't care that you can't keep your name that you ran beta with.	
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The promised Character and Guild Name Reservation Option was a wildly advertised feature of pre-ordering.
 
You're saying just because we got maybe 10% proper functionality out of this feature they aren't "require to do anything?"
 
That's like your phone carrier saying this to you:
"Well we realize that one in every three calls you makes ends up dropping or shutting down your phone completely.  It's a bug and we're sorry.  But hey, we said we'd provide you phone service...just not reliable phone service.  As such, we don't owe you anything, but hey...here's a 5 dollar gift card to that restaurant you never like to eat at.  That's on us.  You're welcome by the way."
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Where's the 10% figure coming from? That's an honest question its not a sarcastic remark. Is that the figure Carbine said (which I highly doubt).....if the 10% figure was FACT and accurate, then maybe I'd reserve my opinion......but if its , as most "statistical facts" on game forums are -- made up on the spot....then well yeah....that doesn't hold any weight at all.
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			Thank you wildstar. Admitting a problem and seeking to make it right is alone enough for me. However I'm happy to get boxes too!	
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			Thank you for the apology :)	
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			The biggest problem I have with all this isn't that the server went down and the whole naming thing became a complete mess. Shit happens and if everyone had the same shitty time getting names then I wouldn't care about the name not being reset because at least everyone was in the same shitty position. It's the fact that they identified that people we're using scripts to smash the naming page to get the names they wanted and that's what crashed the server (yes i know bad design etc helped but the majority of the reason was this). Then after figuring this out all they do is give everyone some boxes and leave the names as is.... which means that the people that caused the problems also got rewarded with the names they wanted and then rewarded with the boxes while the rest of us get left feeling angry and ignored.	
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			hey guys this is the closest thing i found to the naming rego thingy, i cannot access the page at all been trying for the last 5 or 6 days and it says the site is still down i preordered the collectors, and was told by me mates to go in there and do it (i didnt relise there was a naming thing going on thought hell yeah :) ) anyways wanted to know if its stuffed and i cannot get in fair enough, not hard to make a new name. the week beta playing was awesome enough guys thx alot for doing it and i look forward to saturday my god am i looking forward to it :).	
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hey guys this is the closest thing i found to the naming rego thingy, i cannot access the page at all been trying for the last 5 or 6 days and it says the site is still down i preordered the collectors, and was told by me mates to go in there and do it (i didnt relise there was a naming thing going on thought hell yeah :) ) anyways wanted to know if its stuffed and i cannot get in fair enough, not hard to make a new name. the week beta playing was awesome enough guys thx alot for doing it and i look forward to saturday my god am i looking forward to it :).
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I don't understand how a simple name reservation system could have failed so badly when you've done so many wonderful things in the game.  The name reservation system was flawed and it failed your customers more than once.  It should have been eliminated at that very moment.  Only then would the boom box restitution be acceptable.  Yet here I am, regretting not obsessively checking my name reservation over and over again.  I regret having faith in the simple things.  Your boom boxes and letter will be appreciated, but it doesn't make up for the fact that customers that made the effort to claim their name have now lost it to some second-rate loser.
 
Truthfully though, I could care less about who screwed it up or how it happened.  I'd like you to restore my confidence instead of bribing it.  I hope the subscription system doesn't screw up next...or maybe I do.  If I end up getting free time out of such an event I'll make sure to mail you five boxes of random stuff from the local dollar store instead of paying you what I owed you.  :mellow:	
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I enjoyed getting the email about name reservations on 5.16.14. That was awesome to find out since I already pre-ordered 3.19.14. It was great being unable to actually reserve the name I wanted or being prepared for it. Shouldn't have to read every twitter feed, facebook page or read the forums every day. 
 
Fail	
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The biggest problem I have with all this isn't that the server went down and the whole naming thing became a complete mess. Shit happens and if everyone had the same shitty time getting names then I wouldn't care about the name not being reset because at least everyone was in the same shitty position. It's the fact that they identified that people we're using scripts to smash the naming page to get the names they wanted and that's what crashed the server (yes i know bad design etc helped but the majority of the reason was this). Then after figuring this out all they do is give everyone some boxes and leave the names as is.... which means that the people that caused the problems also got rewarded with the names they wanted and then rewarded with the boxes while the rest of us get left feeling angry and ignored.
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			Thanks Carbine  :P	
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My advice to those whos intended name was registered by someone else...
 
Use another name.
 
Schimples!	
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{| class="blockquote"
My advice to those whos intended name was registered by someone else...
 
Use another name.
 
Schimples!
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			Superb, thank you. It was a frustrating launch.	
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			do we get any boxes for pre-ordering on friday lol	
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do we get any boxes for pre-ordering on friday lol
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Well they want $20 more from us now to get a rename.
No offer of free renames to make up for the boneheaded global name reservation system.
 
But an extra 5 boomboxes makes everything okay, right?  Meanwhile my friends are all leveling up. I'm still waiting for global name reservation to unlock.  1/2 of my free month of play will be gone before they do.  Best preorder "bonus" ever.	
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			Can I trade you my 5 book boxes for a free name change, I wonder how much money carbine will make from their own mistake $20 pretty unethical considering the mistake that was made. I wonder if the devs are listening?	
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" What about the 5 Extra everyone is supposed to get?
The 5 additional Boom-Boxes were given on top of the count from your Open Beta participation. If you did not Pre-order until after Open Beta, you'll have to wait for the next event give-away."
 
 
But but, i was still affected by the name change, why can i not get 5 boomboxes? I dont understand, because a preorder is a preorder, and one of the preorder bonuses was name reserve.
 
 
---- On the other side, great game, love playing it	
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I'm interested in seeing this detailed letter.
I don't feel boom boxes are a sufficient apology as a lot of people got screwed over twice.
But, it's done and we can all move on from this I suppose.
Thanks for trying.
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Yeah great 5 extra boom boxs.......they solved my  invalid serial code by  giving me a new code and wiped  out all  my boom boxs  in a single hit  THANKS CARBINE
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			When would these 5 boom boxes appear in my account? Haven't seen them yet.	
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			Hey Tony! welcome to Wildstar!  I didn't think I would see you after you departed Firefall!	
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Even for many of us who managed to jump through the right hoops to reserve our names successfully, on launch day we couldn't use them because we had changed our email address in the interim period.  Linking account info to an email address is crazy.
 
Anyway, just so we could play the game during headstart, many of us went ahead and made our toon with a temporary name, on the basis that we would surely be able to change it later once the issues were sorted.  This is the same type of logic that has applied to the realm transfers, where people are now being given a free realm change so they can join a realm other than the random one they had to pick on launch day because of the congestion issues.  Why is this same logic not being used to deal with those of us who were affected by the "unable to use reserved name" issue on headstart launch day?  We are now stuck with temporary names that we can't change unless we pay an EXTRA $19.99 to work around Carbine's mistake?  It should be the same thought process for both issues.
 
Why aren't you just gifting us a single free name change that we can use ourselves after the name reservation period expires on June 17th?
 
It seems like the devs here are sensible folk with sensible answers to things, but the support staff are absolutely awful.  Tickets just get canned responses that don't answer the question, and leave people hanging not knowing what to do.  Devs, if you are indeed listening, can we get an actual dev word on this issue?  I don't think I can keep playing with a toon called "CantUseMyReserveName", and you can't expect me to pony up $20 to solve that for you when you could just fix it with a gifted name change.	
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{| class="blockquote"
Even for many of us who managed to jump through the right hoops to reserve our names successfully, on launch day we couldn't use them because we had changed our email address in the interim period.  Linking account info to an email address is crazy.
 
Anyway, just so we could play the game during headstart, many of us went ahead and made our toon with a temporary name, on the basis that we would surely be able to change it later once the issues were sorted.  This is the same type of logic that has applied to the realm transfers, where people are now being given a free realm change so they can join a realm other than the random one they had to pick on launch day because of the congestion issues.  Why is this same logic not being used to deal with those of us who were affected by the "unable to use reserved name" issue on headstart launch day?  We are now stuck with temporary names that we can't change unless we pay an EXTRA $19.99 to work around Carbine's mistake?  It should be the same thought process for both issues.
 
Why aren't you just gifting us a single free name change that we can use ourselves after the name reservation period expires on June 17th?
 
It seems like the devs here are sensible folk with sensible answers to things, but the support staff are absolutely awful.  Tickets just get canned responses that don't answer the question, and leave people hanging not knowing what to do.  Devs, if you are indeed listening, can we get an actual dev word on this issue?  I don't think I can keep playing with a toon called "CantUseMyReserveName", and you can't expect me to pony up $20 to solve that for you when you could just fix it with a gifted name change.
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They said the name would be bound to your email address a month before launch. Even if you didn't see that (and it was reposted several times in the forums), once they announced what the problem was and how to remedy it, why didn't you just have your email address changed back so you could create a character with that name instead of leveling up "CantUseMyReserveName" for the past week, especially with no promise of free renames - or, at the very least, worked on an alt until the issue got addressed? I'm in favor of a free name change token for pre-orders, but as far as bad decisions go, that's probably one that's worth charging $20 to remedy. :P
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Well, nothing is ever simple, despite what you're saying there.  You're showing/reinforcing the kind of short-sighted thinking that NCSoft/Carbine have shown over the past 6 weeks.
 
Linking to random forum posts is irrelevant, there was nothing in the official emails & the actual name reservation pages that mentioned anything to do with email addresses, hence why all the people like me were affected.  We're not all forum addicts who have nothing better to do with our time than sit on forums hoping to randomly discover important information.  That's why we rely on the official communications sent to us via email and at the point-of-use (like on the actual name reservation pages).  They don't bury their EULA in a forum somewhere, they put it right in your face because so it's unavoidable, because it's actually important.  This counter-intuitive information about email addresses should have been presented in the same places, and it simply wasn't.  There is no excuse *not* to have done that.
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