138055-naughty-carbine

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Erm, I was browsing through the options to find out how many service tokens I have....spike of lag and I've hit "Buy 8000 NCoins"....no option for my bank or anything, just went straight through....
 
Erm, what's this going to cost me?  And this REALLY dangerous - there needs to be a confirm with prices etc....I did not want to buy any NCoins, just trying to find out where my Service Tokens are saved....
 
 	
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			This has been mentioned over and over, a confirm window is needed badly.	
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Yeah, when all of those "app purchases" by kids on the ipads etc had to get locked down....this is the same thing....
 
Still, I have no idea how much it's going to cost :)  - In game it says it will cost "80"    80 what? Sheep?Dollars?/Euro's?/Kickingsfromthewifewhenshefindsout!?
 
:)	
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			Well, that last one is probably missing a few extra zeroes... lol	
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Yeah, when all of those "app purchases" by kids on the ipads etc had to get locked down....this is the same thing....
 
Still, I have no idea how much it's going to cost :)  - In game it says it will cost "80"    80 what? Sheep?Dollars?/Euro's?/Kickingsfromthewifewhenshefindsout!?
 
 :)
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Oh that's not good.
 
Carbine, please fix. That is just awful on every level. Seriously. That's messed up and borderline dishonest.
 
I can support a lot in the name of making money - but that's some seriously shady mess, right there.	
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Just checked me bank - it's already gone haha.....Ah well, 80uk.....at least it ain't gonna kill me (the wife will do that anyway), and I won't run outa Service Tokens anytime soon....
 
 
But Carbine....very naughty guys.   There is a major risk that kids will hit their parents credit cards EASIER than any ipad app etc without parental locks....
Also, you'll have the wrong side of the coin of media publicity with many vulnerable adults getting stung....
 
Get some checks/confirmation in the game guys - integrity and all that! :)
 
Regards,
 
Renko "Rich In Service Tokens" BeerGuzzler  (soon to be divorced) :P	
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			You're really gonna let £80 go just like that? I'd be fuming	
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Until they fix it, if you haven't already others that are reading this, don't activate the ingame NCoin purchases.
 
Also, you can check how many Service Tokens you have just from your inventory.  Click the gear in the upper right corner, that shows currencies and bags.
			
				
	Edited October 6, 2015 by beattlebilly	
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			I'm pretty sure you can get a refund if you contact customer support.. 	
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			Just contact support lol.	
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Just checked me bank - it's already gone haha.....Ah well, 80uk.....at least it ain't gonna kill me (the wife will do that anyway), and I won't run outa Service Tokens anytime soon....
 
 
But Carbine....very naughty guys.   There is a major risk that kids will hit their parents credit cards EASIER than any ipad app etc without parental locks....
Also, you'll have the wrong side of the coin of media publicity with many vulnerable adults getting stung....
 
Get some checks/confirmation in the game guys - integrity and all that! :)
 
Regards,
 
Renko "Rich In Service Tokens" BeerGuzzler  (soon to be divorced) :P
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I'm pretty sure you can get a refund if you contact customer support.. 
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I know for a fact that you can definitely get refunds for mis-buys due to lag spikes in PWI games, don't know about NCSoft.  
 
If you give them the details (specifically time), they can check out your story, and if it checks out I'm pretty sure you will get a refund.  
 
I agree it's a borderline shady thing, but it normally works ok, and I should think they're well aware of how they could open themselves up to trouble if they didn't grant refunds in cases like this.	
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You should be able to ask for a refund, but given the current state of the support tickets this could take some time. If you really don't want to accept this purchase your best bet is to have your credit card company / bank decline the payment and have it refunded that way. I'd recommend asking for a refund even if you think you might use the coins, simply out of principle because this is really shady business practice and they need to put a confirmation check in place ASAP.
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be careful about denying the charge if you are still going to play. most game companies will ban the account for charge backs/denials like this.
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be careful about denying the charge if you are still going to play. most game companies will ban the account for charge backs/denials like this.
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As stated before, there's no refund (and it actually does say that on the screen, in tiny font that is only a little shade lighter than the background)....
 
For me, it's not the money - but thanks for the support (fortunate to be able to afford a mistake like this) but many people will not be able to afford those kinds of purchases....
 
And yes Cern, if I denied the charge via the bank, the small print also states I wouldn't have a leg to stand on.....
 
Hopefully my mistake may make moves towards prompting some feedback and an update from Carbine/NCSoft....I do love the game, have subb'd since inception, and will probably continue to sub, but a whisper in Carbine's ear to say, "Be careful with your customers guys..."  
 
Regards,
 
Renko MegaTokens	
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As stated before, there's no refund (and it actually does say that on the screen, in tiny font that is only a little shade lighter than the background)....
 
For me, it's not the money - but thanks for the support (fortunate to be able to afford a mistake like this) but many people will not be able to afford those kinds of purchases....
 
And yes Cern, if I denied the charge via the bank, the small print also states I wouldn't have a leg to stand on.....
 
Hopefully my mistake may make moves towards prompting some feedback and an update from Carbine/NCSoft....I do love the game, have subb'd since inception, and will probably continue to sub, but a whisper in Carbine's ear to say, "Be careful with your customers guys..."  
 
Regards,
 
Renko MegaTokens
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			Remove the payment method from NCoin purchases?  I haven't bought the initial NCoin package yet, so I haven't enabled NCoin purchases :P	
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As stated before, there's no refund (and it actually does say that on the screen, in tiny font that is only a little shade lighter than the background)....
 
For me, it's not the money - but thanks for the support (fortunate to be able to afford a mistake like this) but many people will not be able to afford those kinds of purchases....
 
And yes Cern, if I denied the charge via the bank, the small print also states I wouldn't have a leg to stand on.....
 
Hopefully my mistake may make moves towards prompting some feedback and an update from Carbine/NCSoft....I do love the game, have subb'd since inception, and will probably continue to sub, but a whisper in Carbine's ear to say, "Be careful with your customers guys..."  
 
Regards,
 
Renko MegaTokens
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Thanks again for all the updates - I think this topic may see some daylight....
 
As an update, I have submitted a ticket for a partial refund, I'd be willing to suckup some punishment and buy a few hundreds nc coins and give Wildstar a little dosh in the meantime, but 8000 is way too much :)
 
Let's see how this one pans out and if Wildstar helps me out on this one over the next few days.....
 
If I'm stuck with the full bill, then ok, but I'll gladly publish this over on reddit and social media to ensure other people don;t get stung so easily :)
 
Ok, time to go on a spending spree with me new found NC Coins Wahooo! :P	
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			I'm pretty sure this is a case of "Oh shit, we forgot to do that... Sorry!"	
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I'm pretty sure this is a case of "Oh shit, we forgot to do that... Sorry!"
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			I think Carbine does refunds, just have to contact their support team.	
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Also, I don't see any way in Account Management to disable Ncoin purchases. Is there a setting somewhere that allows us to turn this off?
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Not to be an ass or anything, it takes me 3 clicks to purchase. How did a spike in lag cause you to accidentally click 3 things:
 
1) NC+ Icon
2) Select amount to buy
3) "Purchase Selected NCCoin pack"
 
and how would a 4th make it any different? 
 
Am I missing something? Is there another way to purchase coins I don't know about?	
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you need to allow real money purchases from the wildstar page to let you buy stuff in the cash shop with real money, thats their safe, if you allow that well i think its your fault cause dude you entered a page, checked on the box to allow this and then went to the cash shop
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To confirm, I have never had to go into the Wildstar site on my profile or on the support side and enable anything.  I have been a subscription since day one.
 
The scenario that stuffed me today was when I was looking into how much service tokens were and where to buy them from...(to finish up the last two items of re-rolling rune slots for two of my gear pieces)...
I clicked on the storefront (was trying to find out where my amount of service tokens is listed), when my mouse hovered over the "omnibits" (as they "looked" like service tokens"), the game froze for about 12 seconds (mouse pointer was still and wouldn't move)....I moved the mouse pointer to my left screen (I have a trip monitor setup) to click it to make that active....Wildstar screen came back with the big green box in the middle and I think the click registered there.....
 
Bit of a shame as I was streaming too (but not recording) so I could have showed you how it happened.....
 
Either way Demon/Ala, I'm not being an ass out of this - I've hit something I shouldn't have, and have already paid (through the nose) for it....No need to make me out to be the dick here.  I haven't complained, but I have highlighted that this can and will be an issue - especially for the younger and more vulnerable in our societies.....I've raised a ticket with Carbine and I'm prepared to take the hit for this, but if I do take the hit for this, I will raise this in other areas to stop people from getting into financial troubles (it happens) over a game.....	
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If you were 
 
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To confirm, I have never had to go into the Wildstar site on my profile or on the support side and enable anything.  I have been a subscription since day one.
 
The scenario that stuffed me today was when I was looking into how much service tokens were and where to buy them from...(to finish up the last two items of re-rolling rune slots for two of my gear pieces)...
I clicked on the storefront (was trying to find out where my amount of service tokens is listed), when my mouse hovered over the "omnibits" (as they "looked" like service tokens"), the game froze for about 12 seconds (mouse pointer was still and wouldn't move)....I moved the mouse pointer to my left screen (I have a trip monitor setup) to click it to make that active....Wildstar screen came back with the big green box in the middle and I think the click registered there.....
 
Bit of a shame as I was streaming too (but not recording) so I could have showed you how it happened.....
 
Either way Demon/Ala, I'm not being an ass out of this - I've hit something I shouldn't have, and have already paid (through the nose) for it....No need to make me out to be the dick here.  I haven't complained, but I have highlighted that this can and will be an issue - especially for the younger and more vulnerable in our societies.....I've raised a ticket with Carbine and I'm prepared to take the hit for this, but if I do take the hit for this, I will raise this in other areas to stop people from getting into financial troubles (it happens) over a game.....
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			It happens.  I meant to buy the lesser amount ncoins, and my mouse jumped and clicked the other amount (dog wanted attention).  	
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			Y'know, considering that you have to click the buy Ncoin button and then the amount of Ncoins you want, it makes sense that the devs didn't consider the need for a confirmation window since clicking on the amount of Ncoins you want to buy can be considered a confirmation that you want to buy coins. Those claiming that this is a 'shady' practice are exaggerating the issue. It's not shady at all, it's just a different thought process. Accidents happen and people end up buying something they didn't mean to, even with an extra confirmation window. You simply contact customer support, explain the issue, and you should get a refund and have the ncoins deducted from your account with no hassle. If they don't refund then you contact your credit card company and get the charge reversed. If you have to go to that step then things are shady, but not unless you have to use your consumer protections to defend against it.	
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