122627-uh-carbine

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So I just paid for a month of game time while my 10 day trial was activated. My trial lasts until february 25th, and now its telling me after paying for a month it is scheduled to end or bill me still on the 25th. Not even 10 days of game time. I paid for a month...
 
I had heard bad things about the support so I am also posting this here just in case. Because this is quite odd :/	
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			Did you check your bank to see if it took the money right away? I could be wrong, but I think it should only take the money after your 10 day trial is up. So, the next scheduled billing would be on the 25th.	
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Did you check your bank to see if it took the money right away? I could be wrong, but I think it should only take the money after your 10 day trial is up. So, the next scheduled billing would be on the 25th.
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Well I went off memory, back when I took the 7 days for Drop 3 I resubbed during that and it added it on top of my 7 days. I also did get the email telling my sub was activated and then deactivated (because I cancelled billing obviously) I suppose I can wait to see if the time automatically continues on the 25th to the time I bought.
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			Nobody typically hears about the pleasant experiences with support.  A lot of tickets are responded to quickly.  If you run a retail store, and put up a box asking people to comment on how their experience was, how many positive responses do you expect to see compared to negative ones?  I haven't had any problems with Carbine's support, they have exceeded my expectations of timeliness every time, and given satisfactory answers/solutions.  Try it for yourself.	
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So I just paid for a month of game time while my 10 day trial was activated. My trial lasts until february 25th, and now its telling me after paying for a month it is scheduled to end or bill me still on the 25th. Not even 10 days of game time. I paid for a month...
 
I had heard bad things about the support so I am also posting this here just in case. Because this is quite odd :/
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Are you sure it said February and not March 25th? Were you charged? All for calling support bad if it is, but it's been good for me at least when I needed new eldan gloves and so far you've not even contacted them, so...
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So I just paid for a month of game time while my 10 day trial was activated. My trial lasts until february 25th, and now its telling me after paying for a month it is scheduled to end or bill me still on the 25th. Not even 10 days of game time. I paid for a month...
 
I had heard bad things about the support so I am also posting this here just in case. Because this is quite odd :/
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Hey GorenKillChua,
 
As you are a returning player (i.e. you already purchased a copy of WildStar) If you picked up a subscription plan at the time of the free trial you haven't paid for anything yet and the money will be taken out of your bank account when your free trial period will come to an end. Hence why as it currently stands, your free trial do last until the 25th. Once the payment will go through, that date will be extended by 30 days (or 90/180 days if you picked up a 3~6 months plan).
 
Do not hesitate to contact support for any billing-related inquiries as the Community Team do not have access to your transactions details. Only Customer Support will be able to assist you for these matters :)
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