118752-complaining-in-update-feedback

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This is only a small part of a big issue and it is not limited to the Update Feedback topics. I still want to point it out though because I feel it's an important thing to address.
 
I'm saddened by the amount of complaining that is done in the Update Feedback topics. I believe we should instead be trying to provide constructive feedback for what was included in the update. There are other places on the forums where we can express our dislike for certain problems being lower in their priority queue. If we find something that was broken because of the update, lets not be jerks. Lets instead be helpful so the things we want fixed can get fixed faster. Everytime we say something that isn't appropriate for the topic, we only delay Carbine in finding out what could be wrong with an update. 
 
For the players sake and for the devs sake, lets stay on topic and be constructive to make WildStar a better game and an amazing community.
 
Thanks :)  	
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			in my opinion facebook should be moderated better. Instead of answering to comments from people that are insulting you, block them and remove them from the page.	
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oh so you want the white knight presence from the official forums to start silencing complaints on all parts of the internet mirta? sure!
lets just tell everyone that everything is ok and awesome and silence ANY complaints ANYWHERE on the ENTIRE internet then SURELY carbine will know whats wrong on what to work on
 
come on for real? the mods chumming with yall in coffee is bad enough here, and even as a player that passed on WoD to play wildstar, the "ya everything ok" crowd is a joke already
without reaching its talons into third party sites	
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oh so you want the white knight presence from the official forums to start silencing complaints on all parts of the internet mirta? sure!
lets just tell everyone that everything is ok and awesome and silence ANY complaints ANYWHERE on the ENTIRE internet then SURELY carbine will know whats wrong on what to work on
 
come on for real? the mods chumming with yall in coffee is bad enough here, and even as a player that passed on WoD to play wildstar, the "ya everything ok" crowd is a joke already
without reaching its talons into third party sites
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well the way i see it, i came back got SUPER hyped and every bug i complained about before is still there, when i mentioned this i got the typical oh its been 3, wait4, wait 5, wait no no its only ONLY been 6 months of course theres still bugs
deal with it!
if thats the response players get from the forums of course theyll be upset when speaking on third party sites
and as seen on this site, and these forums, everything is fine and dandy,and if its not, GTFO
doesnt help the mods hang out with those people in their coffee threads ive never seen such blatant bias in a forum in my life INCLUDING reddit	
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well the way i see it, i came back got SUPER hyped and every bug i complained about before is still there, when i mentioned this i got the typical oh its been 3, wait4, wait 5, wait no no its only ONLY been 6 months of course theres still bugs
deal with it!
if thats the response players get from the forums of course theyll be upset when speaking on third party sites
and as seen on this site, and these forums, everything is fine and dandy,and if its not, GTFO
doesnt help the mods hang out with those people in their coffee threads ive never seen such blatant bias in a forum in my life INCLUDING reddit
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Hi Folks,
 
If you have an issue with moderation policies, please be sure to email: theredphone@carbinestudios.com instead of discussing them here on the forums - you can also take a look at our policies here. They are always changing to fit the tone of the forums, and things are not quite as locked down as they once were. The main rule is just don't be insulting to fellow community members. Like we constantly say, discussing the game is great and we want to encourage it, but discussing one another tends to go downhill quickly. 
 
As for the coffee thread, it is required to remain WildStar related, and from what I have seen that has been the case but again if you see any posts that violate the code of conduct please do report it so that the moderator team can investigate. We try to keep our eyes everywhere but we are still only human. :)
 
We like to interact with the community just as much as the next person, and not everything we post is going to be rules and regulations, besides posting in coffee thread you'll see me in off topic, new players help, and often times in bugs and the players to player tech help section answering questions.
 
 
Since this thread is regarding feedback, lets please try to get it back on topic. 
 
Thank you very much.
- Team WildStar 	
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{| class="blockquote"
oh so you want the white knight presence from the official forums to start silencing complaints on all parts of the internet mirta? sure!
lets just tell everyone that everything is ok and awesome and silence ANY complaints ANYWHERE on the ENTIRE internet then SURELY carbine will know whats wrong on what to work on
 
come on for real? the mods chumming with yall in coffee is bad enough here, and even as a player that passed on WoD to play wildstar, the "ya everything ok" crowd is a joke already
without reaching its talons into third party sites
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Hey Mirta000,
 
Trust me, I know how frustrating the unhelpful, and often incorrect, comments on our Social Media can be. ;)
 
However, I am not a fan of removing or locking content simply because it is wrong or"trolling". It's very easy to start over-moderating and creates a bad precedence.
 
Folks are entitled to their opinions on the state of WildStar but as long as they are not harassing, abusing or otherwise doing anything which is really "out of order" as we say in the UK, then they can post. That said, I will come down hard on anybody targeting or abusing another player, or deliberately disrupting the game/forum experience of another person.
 
I personally ignore these "lol gaem iz ded" comments and instead reply and respond to the constructive ones (positive or negative) and start a decent discussion with those players. I feel that's a much better use of my time and fosters a better experience for the community.
 
Focusing on trolls and toxic behaviour only encourages it further. I'd rather give my attention to the people who do care about the game, who are trying to help us improve things.
 
That's just my view on it though, it's a personal attitude I've developed after working on a few titles with very "trollish" environments. :)	
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in my opinion facebook should be moderated better. Instead of answering to comments from people that are insulting you, block them and remove them from the page.
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Honestly I think there are a lot of times where people simply do not know how to give constructive feedback because they are so frustrated. We all at once point have done this, which I think is important to remember. So when responding to them try and give them some friendly advice rather then throwing mud in their face, cause that is what they want.
 
My way of dealing with them is to simply ignore them or "kill them with kindness". That way if you are extremely friendly and nice to them and they are still a flaming acholoic then the rest of the posters will see that this person is not worth their time and will simply ignore the thread.
 
Also negative threads seem to draw all the people that enjoy badmouth band wagons. There are a lot of people that will stay subbed to a game just to talk trash and start fights. The best way to handle this is to simply report them. When you do report them give your honest reasons why.
 
In the end simply ignoring them and never responding to them is the best way to handle it. Report, ignore, move on.	
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+1 Anlath. I think you have to if you want to remain sane in your line of work.
 
The one-liners Mirta posted. I would wager only a fraction of those and their "likes" are actually made by disgruntled players. And most are grounded in social ineptitude. But you know what, that's fine. There's a lot of people out there and not all of us can remain respectful of others at all times. Some because they've yet to learn how and see the value in treating others well, others because they genuinely don't care about this value and possibly enjoy harming others. It is what it is. I feel the people at Carbine take the right stance by not indulging these folk. If they were to start moderating more heavily and remove such comment from their facebook page, or anywhere else, it would merely be trying to stem an endless tide. The result, nothing more than making Carbine look like they are trying to censor. Ironically they would achieve only to give those that would write such comments more ammunition.
 
Whilst I admire this call for decency I think ultimately it will get little done. My advice would be, if you'll have it, that instead you should aim on banding together with people that already focus on more constructive and respectful ways of dealing with things. Like seeks like after all. Doing so and displaying your praise and criticism to Carbine together will move more mountains than those facebook comments ever will.	
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{| class="blockquote"
oh so you want the white knight presence from the official forums to start silencing complaints on all parts of the internet mirta? sure!
lets just tell everyone that everything is ok and awesome and silence ANY complaints ANYWHERE on the ENTIRE internet then SURELY carbine will know whats wrong on what to work on
 
come on for real? the mods chumming with yall in coffee is bad enough here, and even as a player that passed on WoD to play wildstar, the "ya everything ok" crowd is a joke already
without reaching its talons into third party sites
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			I see now that I was naive to post this. Thanks for the comments though and for the responses from the devs on your thoughts.  :)	
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