127488-trade-skill-cooldown-frozen

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So i was among those most vocal when drop 3 broke the game's trade skills cool downs and many people spent 4 weeks with 19 day cool downs that would not lower.I outright refused to give any more money for a prolonged period of time after this was even supposedly fixed. Guess the devs were reading and have done 'something' cause my mining trade skill has been at a 4 day Cool down for the 3 day duration of the 10 day trial I chose to take in order to determine if I would renew even after the game goes FTP.I have already opened a ticket with this. I am less than impressed still with the half reading the nature of the ticket.I love this game I still do I enjoy the setting and the system. I have no love for the Support services or the devs if they can't fix this and soon.And I am serious I will be in full irate costumer mode Bringing the person i'm on the phone with about my refund to tears at the end of the trial if this hasn't been fixed.Update: The ineptitude of the support staff is beyond me. I paid for this game I expect a product that works and if it doesn't work I expect capable and intelligent Support from people that know how to Read.I was asked to provide a screenshot of my problem and they told me i just have to wait the 4 days for the cooldown. So the 5 days I have been waiting mean nothing. Now is when my 4 day cool down starts... this not only doesn't fix the issue. It just has aggravated it Anyone have the number to call for a Refund I want my money back for the deluxe edition I bought last year.
 
Update 2 I need some clarification.
 
In the last 6 months did the trade skills cooldown become pointless and players can now only pay in game funds to swap trade skills? Cause this is what the Support staff Stated.
 
Nikko 
Today at 10:16
Hi there,
Thank you for the update. Upon further investigation, it seems that you are unable to change Tradeskills is that you have insufficient currency to do so since you would need 50 Gold. The "4 day wait" that is seen on your screenshot is the amount of time that you would have to wait next time you swap Tradeskills.
I hope this clears things up for you and if you ahve any other concern, please don't hesitate to contact us again.
Regards,
NikkoNCSOFT Support Team
To me this sounds like. 'You have to pay to swap your trade skills and once you do so you have to wait 4 days before it can be swapped again.' 
 
At this point it's 8 days out of 10 wasted I will not be paying to play this game again when it comes out as FTP I'm just do not feel that my month was well spend the time I paid and this and the drop 3 bug made the one feature I wanted to regain locked.	
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There is no customer service number, only the online and ingame ticket submission. I also doubt they're going to give you a refund for something purchased a year ago , because you don't agree with how they're handling a ticket for a bug.  Have you explained or told them that you've already waited 4 days and the cooldown still stays locked? Have you provided the screenshot they asked for ? Have you responded telling them now, a day later, it still hasn't moved?
 
As it's clearly a bug, do you expect support to somehow fix it overnight? The best they can do is forward it back to the devs to put it back on radar. Also,I doubt they'd be fixing it overnight either because It doesn't seem to fall in the category of "critical game breaking" and will still need more information than just "My cooldown isn't moving. Fix it" UI glitch, add-ons displaying the wrong information, some oddball client / server communication stall... you want them to help, then give support the information that is asking for.
 
"And I am serious I will be in full irate costumer mode Bringing the person i'm on the phone with about my refund to tears at the end of the trial if this hasn't been fixed." Not sure what you intend to achieve by pursuing this course of action either. Customer Service reps in any capacity are not required to put up with that sort of abuse, so all you'd get is a warning to calm down, followed by a *click* if you persisted.	
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Hi, 
 
I can understand why you're frustrated, but as mentioned above we do not have a phone number for our support, only the ticket system. With that being said, they're usually pretty great about helping out with these types of issues, and it may have just been a simple misunderstanding. You can always reply to your ticket that you've already waited the allotted days and that you're still experiencing the issue, and hopefully they can escalate it for you. Again our apologies that you're having the problem to begin with, but we do need a bit of patience on your end while it's being looked into in the meantime. 
 
Thank you so much.
- Team WildStar	
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Be patient? My patients is 6 days going. Yes I am frustrated, Because that's 6 out of 10 days wasted dealing with an issue that frankly broke the camels back. That this game has still been broken from a bug that was supposedly 'fixed' 6 months ago. 
 
I'm aware i'm likely not going to get a refund it's a long shot I know. I'm not a satisfied customer I've had nothing but issues with support and the devs. 
 
Cause here's the thing I was using this 10 trial to see if the game was going to be worth returning to prior to the FTP format. And even paying for upgraded status after. More than half has been dealing with support that doesn't read the whole of an error ticket or the notes left by their fellow support crew.
 
as it's an on going issue I won't post the submission as towards the end after being told that even though I've been waiting 5 days for a 4 day cool down to complete; I just have to wait 4 more days. I had to use profanity to exasperate the fact that they again were not reading the whole log of the error ticket. I only use actual profanity when I'm beyond frustrated.	
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