Creatures of Sonaria:Reports & Appeals

Category:Moderation
Please note that while this means of appeals and reporting is hosted on the wiki, no wiki mods are responsible for handling your case. All appeals and reports, originating from or associated with the game or are forwarded to the official CoS Discord staff.
For wiki-related matters, please put a message on a wiki moderator's message wall instead among the available moderators featured in the CoS Wiki Staff list here.
==Reporting==
===What to do before you make a report===
* In-game Harassment: Block, report, and mute the person in Roblox before reporting here. Keep in mind that Discord staff's main responsibility is harassment that happens on the Discord. Roblox moderators are more responsible for harassment that happens in their experiences. Discord moderators do keep note of problematic users, so after reporting a user to Roblox, do report them here that way Discord mods can log or punish the user on Discord, if they have one.
* Discord Harassment: Block and report the person on Discord before reporting here. If you're sending in chat messages for evidence, make sure that the images are uncropped. Be sure to include their Discord Developer ID as well.
===What situations can you make a report for?===
For in-game behavior, you can report...
* Exploiters
* Crosstraders
* Scammers
* Extremely inappropriate behavior in chat
* Threats against the safety of other user(s)
* Breaches of privacy
===Evidence and what to Include in Reports===
When making any kind of report, be sure to include conclusive evidence. Below are examples of what is typically required:
* Scammers: Video evidence uploaded to a video hosting platform of the scammer actively conducting the trade, then leaving the Trade Realm. Discord DMs may also be used as evidence. Discord mods do not have have trade logs, so they are unable to view your trade history without video footage.
* Exploiters: Video evidence of them actively exploiting, along with their username (preferably visible in the video). Screenshots are sometimes accepted as evidence if it showcases certain exploits like flying exploits, duplication exploits, or chat logs of a person potentially admitting to using exploits in game.
* Crosstraders: Uncropped screenshots or videos of their offer, with their username in frame.
* Inappropriate chat behavior: Screenshots or videos of the chat occurring (preferably uncropped, or displaying the whole chat window).
* Discord reports: For any kind of Discord report, please include the user's full name (including their tag), with a screenshot showing it matches their profile.
When submitting evidence, it is important that the evidence has clear quality (ex. little to no blurriness, all text is legible, etc). Clearly outline the parts relevant to your case, if possible. Get clear images of your reported person's username (not their display name).
Alongside evidence, you are also expected to include things like the reported persons Discord Developer ID (if applicable), and their Roblox username (NOT THEIR DISPLAY NAME).
===General Reporting Format===
When making a report, your reply to this blog post should look like and include:
TITLE: Report
# The Roblox username (not display name) of the person you're reporting, as well as their Discord tag, if any.
# Why you are reporting them.
# Your evidence (see the above sections for what is usually expected for evidence).
==Making an Appeal==
This section is for if you were banned from the Discord, were banned in-game, tradelocked, and other such situations. Note that even if you do submit an appeal, it won't guarantee an automatic unban. Discord and in-game punishments are handled very strictly depending on how old an offense was. If you have a recent string of offenses that resulted in your ban or tradelock, you will most likely remain banned or tradelocked.
===General Appeals Format===
When making an appeal, your reply to this blog post should look like/include:
TITLE: Ban/Tradelock Appeal
# Your Roblox username (not your display name), and your Discord tag, if any. You will be contacted through Discord concerning the status of your appeal. If you do not include a Discord, you will be contacted through Roblox instead. You might also be contacted through your message wall by a Discord moderator.
# What are you appealing for (in-game ban / Discord ban / tradelock)
For the sake of privacy, you also should not go into detail about why you were banned on your appeal post. The above format is all Discord mods will need to find information on your case.
==Extra Help==
This section covers additional information users may need in order to make a report or carry out certain instructions made in this blog post.
===Where/How to Upload Video Evidence===
Youtube is the most preferred place for video uploads. In addition to using Youtube, it is also preferred if any video evidence is set as unlisted to ensure better privacy.
For steps on how to upload videos via desktop, you can follow this video. For steps on how to upload videos from mobile (assuming you have the Youtube app), you can follow this video. For whichever method you follow, the most important thing is that the video's privacy is set to unlisted.
If for some reason you cannot use Youtube to host your videos, here are some alternatives you can try:
* Imgur: If you have an Imgur account, you should be able to upload your videos here without risk of it disappearing. If you do not have an account, then do not upload here, as Imgur is known to delete content uploaded by anonymous users.
* Ufile: Account creation is not necessary, though files are only stored temporarily (up to 30 days). If you choose to upload with Ufile, your video evidence will be reuploaded someplace more permanent. Allows for file uploads up to 5 gigabytes.
* Streamable: Account creation is necessary, but free. Allows for files up to 10 minutes long or 250 megabytes.
* Medal.tv: Account creation and app download necessary, but free. Allows for files up to 10 minutes long.
===How to Report users on Roblox===
While in game, click the Roblox icon on the top left corner of the game window, or press Esc. In the list of players that shows up, locate your person's name and then click the flag icon next to their name. This will bring up the "Report" window. Make sure it is listed under "Person", the problematic user, the type of issue they're causing in chat, and a short explanation of what they're doing in chat.
After filling in the information, click "Submit" and your report will be sent to Roblox. 
===How to Mute Users in Roblox===
To mute someone, type "/mute Username" in chat, and hit enter on your keyboard. You should no longer receive messages from that user going forward.
===How to Block Users on Discord===
Right click (RMB on PC) or hold down on (mobile) the person's Discord username. This will open up a small drop down menu that should give you the option to "Block". Upon selecting that option, you should receive a window confirming if you want to block the user. Selecting the "Block" option again will block the user and prevent them from directly interacting with you.
===How to Report a User to Discord===
Go to this link and select the "Trust and Safety" option on the drop down menu. You should be brought to a form, and from there you should fill in the information according to your case.
Note that if your case involves a different kind of harassment (like hacking or doxxing), you may need to refer to a different part of Discord's support team.
===How do I actually make an appeals/report post on this blog?===
You click the little rectangle below that says "Add a comment about Official Appeals and Reports Blog Post" and start typing away! Make sure to follow the formats given above, otherwise your post may be disregarded.