121516-got-my-account-back-did-i-sign-back-up-for-2fa

== Content ==
			
Yes I did, and guess what....there was NO SEED CODE OF ANY KIND generated from the google authenticator on my old Samsung galaxy. There is no "pencil" icon, or a place where I can name the entry.. there is nothing in settings... THERE IS NO CODE!.  I said there wasn't but people refuse to believe. I scan the barcode, it goes directly to the code that refreshes every 60 secs. I looked in settings , I looked everywhere, it's not there. Not in the email notification....doesn't exist.
I deactivated it already, I assume its the authenticator on my old phone that doesn't give this code. so what authenticator should I get that will give me a code?
 	
----
			
This might help
https://forums.wildstar-online.com/forums/index.php?/topic/96063-a-detailed-guide-on-adding-2-step-verification-for-windows-image-heavy/	
----
			The seed code is the string of character to the side of the QR code when you are setting up the authentication. I can not be retrieved afterward so you either have to copy paste the code from that point onward and print it out or write it down somewhere. Authenticator do not and should not inherently be able to give the seed code that helps to create your codes as they are to my understanding 1 way encryptions.	
----
			
The seed code doesn't show up in the Authenticator, it shows up on the webpage on the WS account site when you're setting up the 2step.  Right next to the QR code box you have the option to scan.
 
ETA:  Yea, what everyone else said LOL  I just hit "reply" without looking at the other replies :P	
----
			
seriously??? well that's real nice to know NOW, after its way too late. Where does it say that anywhere on the setup pages?
Its says scan the barcode OR write down the number. Nowhere does it say need that number in case your phone breaks. That's almost more frustrating then sitting in support queue for 3 days. They don't tell you that you need it unless you read the guide written by a user. 
Why the hell would I have written that number down??? at no point does it say I would need it ever.	
----
			
{| class="blockquote"
seriously??? well that's real nice to know NOW, after its way too late. Where does it say that anywhere on the setup pages?
Its says scan the barcode OR write down the number. Nowhere does it say need that number in case your phone breaks. That's almost more frustrating then sitting in support queue for 3 days. They don't tell you that you need it unless you read the guide written by a user. 
Why the hell would I have written that number down??? at no point does it say I would need it ever.
----
			
the frustration is the fact that it doesn't say to save it anywhere, not on my webpages. I only found out I needed it after the fact. I have clicked through and read it many times. How hard would it be to warn people that you need to keep that code? How is it my error if a random generated code shows up, nothing says I need that code for anything other than if I don't have a barcode scanner on my phone, which I do, so why did I need to write down the code?
Even if you click support and read more about unlinking and what to do if your device is lost , it STILL SAYS NOTHING ABOUT THIS CODE!
How can you say this is my error?
A couple lines of text on a webpage and they would save hours/days in Customer Support.	
----
			TBF Psyknis it really should say that that code should be written down somewhere.  If a lot of players are like me, they might not have used Google Authenticator before, didn't know what a seedcode was and why it's important.  I didn't write mine down, and I really should redo the process so I can have it in the future, but meh too lazy LOL  Oh well, if I break my tablet before then, I'll have no one to blame but myself :P	
----
			
you're pretty much saying that its up to new player who have just signed up to the game to come to the forums and pour through thread after thread about an authenticator app that is supposed to work with this game?
That's ridiculous. New players wanna play. Its up to Carabine to advetize it properly. They advertise free xp and free items for using a system that works fine, then they don't tell you what is probably the most important part. To record that code.	
----
			
{| class="blockquote"
you're pretty much saying that its up to new player who have just signed up to the game to come to the forums and pour through thread after thread about an authenticator app that is supposed to work with this game?
That's ridiculous. New players wanna play. Its up to Carabine to advetize it properly. They advertise free xp and free items for using a system that works fine, then they don't tell you what is probably the most important part. To record that code.
----
			
True, perhaps it should be written somewhere that the authenitcator activation code should be saved. But at the same time, life has taught me that unique codes, whether for activation, subscriptions, payments, and the like NEED to be saved. Much like saving the receipt of an important purchase, or not removing the tag off an article of clothing until AFTER you try it on, this is a good habit for people to have. To be fair, that thread is pinned at the very top of the "New Player Help" section.
 
When it comes to security, I'd much rather wait 100 days to receive an answer than have someone steal my identity and ruin my life in just 100 seconds.	
----
			ya but, you will have no idea that you don't have the correct info until AFTER you need the info. See what I'm saying? you can read everything carabine has written about 2 step verification, then, after reading everything , you feel confident you know what going on. you install following all instructions to a tee. works fine for months, then you break your phone. Well since you read everything you know the you put in a ticket t to Cs and wait...and wait and wait....so you read up, only find out that you could have saved all this time by simply writing that code down....but no one told you...	
----
			
I'm guessing this is your first time using an Authenticator app of this nature? 
 
It would be nice information for those unfamiliar with or using authenticator for the first time. Though people familiar with authenticators would or should be aware of this already...after all it is a 3rd party application and I would guess that you'd look into how the software works prior to using it.
 
Regardless, what is important is that now you know for future reference and for other games and or accounts that you may have.
 
As an additional note you can also save the QR code as an image to print out later to be scanned. I personally save the seed code and the QR code.	
----
			
While I love Wildstar and understand the need for 2-step I find myself agreeing we could use more down to earth....even idiot proof information! Also a gentle reminder to those who take a break from the game would save CS lots of hassle when those players try to rejoin again.  	
----
			
{| class="blockquote"
the frustration is the fact that it doesn't say to save it anywhere, not on my webpages. I only found out I needed it after the fact. I have clicked through and read it many times. How hard would it be to warn people that you need to keep that code? How is it my error if a random generated code shows up, nothing says I need that code for anything other than if I don't have a barcode scanner on my phone, which I do, so why did I need to write down the code?
Even if you click support and read more about unlinking and what to do if your device is lost , it STILL SAYS NOTHING ABOUT THIS CODE!
How can you say this is my error?
A couple lines of text on a webpage and they would save hours/days in Customer Support.
----
			some people don't even come to forums. I didn't have a forum account till this week and I've been playing since launch. I like to spend my spare time pvp'ing , I don't like wasting my spare time in forums. I'm probably not the only one.	
----
			Honestly, they should just sell us VASCO tokens like Blizz does.  I know it's probably a pain to set up the contract, get inventory, etc., but at least if someone loses their token they don't blame Blizzard for losing it.  It'd probably be worth giving us the option just to avoid the hassle.	
----
			
yes, it is the first time I've seen or used an authenticator of any kind. That info is not obvious. as I said before, it says you need to scan the QR code OR write down the other code, doesn't say you would need both. Saving the qr code is a good idea also.
Anyway, hope they do something so it happens to less people in the future.	
----
			
Hi folks,
 
The problem with telling people to save that QR code (or seed code, as it were) in our FAQ is that it can defeat the purpose of making an account secure. If someone else gets that code, they can disable your authenticator. Not something we want to promote, especially if you save it in an easily accessible way. This is why on the FAQ we do promote the fact that you need your phone in order to remove the authenticator, and indicate that you'll need to contact support if you no longer have it. 
 
Another piece of advice is if you're using the google authenticator, you can attach it to your phone via app - as well as google chrome. If you use the same seed code, you'll have it in both locations and you won't have to worry if you no longer have access to your phone. Down side to this of course is if your chrome is compromised. 
 
It's a frustrating situation for sure, but dealing with customer support to remove an authenticator is better than having to deal with customer support because of a compromised account. 
 
- Team WildStar 	
----
			
I see what you're saying if you take a pic/print out of the qr code, but if you write down the numeric code and keep it tucked away somewhere safe would be ok, no?
To be honest, I feel the omission of that info( the fact that you need the seed code to deactivate) by Carbine on your website and support page to be the reason this keeps happening to people. I can't help feeling like Carbine/NCSoft owe me 3 days of play time now.
Not once, in all the pages I read, was I informed about the need for that code and, because of slow customer support times, I lost 3 days of play that I paid for.
This is well know information that Carbine has and has chosen not to give their customer. Or it's simply a gross oversight. Either way, people like me, through no fault of their own, are losing paid play time. Doesn't seem right to me.	
----
			
https://support.wildstar-online.com/entries/87192956-Supported-Two-Step-Verification-Methods
 
Clearly states you need to store the code.
Seems you didn't read that page.	
----
			
{| class="blockquote"
I see what you're saying if you take a pic/print out of the qr code, but if you write down the numeric code and keep it tucked away somewhere safe would be ok, no?
To be honest, I feel the omission of that info( the fact that you need the seed code to deactivate) by Carbine on your website and support page to be the reason this keeps happening to people. I can't help feeling like Carbine/NCSoft owe me 3 days of play time now.
Not once, in all the pages I read, was I informed about the need for that code and, because of slow customer support times, I lost 3 days of play that I paid for.
This is well know information that Carbine has and has chosen not to give their customer. Or it's simply a gross oversight. Either way, people like me, through no fault of their own, are losing paid play time. Doesn't seem right to me.
----
			On a serious note, I do read everything, I know how authenticators work, and I'm the kind of person that never loses his phone.  I would still pay money for a VASCO token NCSoft would provide.  Just to be able to charge my phone nowhere near my speakers and to never worry about it again would be worth it.  It can join the little collection I have going from Blizz and SE.	
----
			
sigh, you're right...I didn't. Why would that info be under Authentication Methods? the one page I didn't read since I didn't need any support concerning the method I was using...
Double sigh...	
----
			
{| class="blockquote"
sigh, you're right...I didn't. Why would that info be under Authentication Methods? the one page I didn't read since I didn't need any support concerning the method I was using...
Double sigh...
----
			
{| class="blockquote"
sigh, you're right...I didn't. Why would that info be under Authentication Methods? the one page I didn't read since I didn't need any support concerning the method I was using...
Double sigh...
----
			
{| class="blockquote"
And I'm starting to suspect that VicVanMeter really wants a keyfob/token  :ph34r:
----
			
yes , the title is "Supported authenticator methods" as in . they are going to talk about which methods are supported. Not anything about codes, or lost or broken phiones....it says it is about Supported methods.
I already know that my method IS supported, it says so on other pages, so again my question stands....Why would I feel the need to click on an article about which methods are supported when I already know the method I intend to use IS supported?
 
I already know its supported, so why would I click on an article about other supported methods?	
----
			they could easily have put that info on the page where the code ACTUALLY IS....you know, that page that everybody reads..	
----
			
{| class="blockquote"
yes , the title is "Supported authenticator methods" as in . they are going to talk about which methods are supported. Not anything about codes, or lost or broken phiones....it says it is about Supported methods.
I already know that my method IS supported, it says so on other pages, so again my question stands....Why would I feel the need to click on an article about which methods are supported when I already know the method I intend to use IS supported?
 
I already know its supported, so why would I click on an article about other supported methods?
----
			
if you know what a tiger looks like, you see that it is an animal bigger than you with sharp teeth and claws that you should stay the hell away from, pretty good info imo.
 
you can say what you want but there is no reason for anyone to look there unless they aren't sure if their device works with the system or not.
Was not the case with me, I assume most people will never see that article.	
----
			
{| class="blockquote"
if you know what a tiger looks like, you see that it is an animal bigger than you with sharp teeth and claws that you should stay the hell away from, pretty good info imo.
 
you can say what you want but there is no reason for anyone to look there unless they aren't sure if their device works with the system or not.
Was not the case with me, I assume most people will never see that article.
----
			
I can't argue this any longer....I already said I read all the shit pertaining to lost/stolen/broken phones. and the only answers found were contact Customer Support,. That has nothing to do with the article we were talking about.
No I didn't feel the need to look under supported methods since I was already told me method was supported. No I didn't care what other supported methods were out there, I planned on using my phone. A lot of people are going to go through this thought process.
Are you against them posting on the setup page that people should save this number? That is my only argument. I don't get why you are arguing me on this and on stupid analogies about fkin tigers...
 
 
THANK YOU MRSMILEY!
That's it, that's all I thought should happen.
I'm out.	
----
			
Hey Everyone,
 
Just to throw in a bit on this conversation. I have already given one of my team the project of updating our Authentication pages to more heavily promote players keeping the SEED ID they are given when first applying the two-step verification to their account. It should be updated early next week. We are also taking further steps to make removal of two-step verification an even higher priority than it already is.	
----
			
{| class="blockquote"
I can't argue this any longer....I already said I read all the shit pertaining to lost/stolen/broken phones. and the only answers found were contact Customer Support,. That has nothing to do with the article we were talking about.
No I didn't feel the need to look under supported methods since I was already told me method was supported. No I didn't care what other supported methods were out there, I planned on using my phone. A lot of people are going to go through this thought process.
Are you against them posting on the setup page that people should save this number? That is my only argument. I don't get why you are arguing me on this and on stupid analogies about fkin tigers...
----
			
{| class="blockquote"
Hey Everyone,
 
Just to throw in a bit on this conversation. I have already given one of my team the project of updating our Authentication pages to more heavily promote players keeping the SEED ID they are given when first applying the two-step verification to their account. It should be updated early next week. We are also taking further steps to make removal of two-step verification an even higher priority than it already is.
----