103955-authenticator-is-toying-with-me

== Content ==
			So I try to login to the game. It accepts my password but not Authenticator code.	
----
			Try syncing your authenticator, check the time on your phone to make sure it matches your computer, etc.	
----
			
{| class="blockquote"
Try syncing your authenticator, check the time on your phone to make sure it matches your computer, etc.
----
			
{| class="blockquote"
My Authenticator is on the computer.
----
			
Not many things can go wrong with an authenticator. The code is basically generated by combining the time with your secret key, which is why 99% of the time it has to do with your time not being accurate.
 
Ensure that your computer's date, time and time zone are accurately set.
 
The code expires every 30 seconds, so make sure you're using it quick enough. Wait for a new code to be generated.
 
If you are 100% sure that your time is correct (compare your computer's UTC time with something online) and you're sure you're quick enough, either the program you're using corrupted the code (but then it probably wouldn't be generating a code at all) or your account was hacked and a new authenticator was added.	
----
			if it is on your computer, try closing out of the authenticator AND the game and restart both. I have that happen every once in a while on my pc as well. restarting both seems to fix it	
----
			
{| class="blockquote"
if it is on your computer, try closing out of the authenticator AND the game and restart both. I have that happen every once in a while on my pc as well. restarting both seems to fix it
----
			
Many people would be having the same issue if the problem was on Carbine's end. You can try removing the authenticator through the website just in case it works there (https://account.wildstar-online.com/security/twoFactorAuth). You will need to contact support to remove it manually if nothing works.
 
Again though, confirm your time: http://time.is/	
----
			
Tried to remove it through the website but it kept saying wrong code. I submitted a ticket and like 10 minutes later went to check the ticket and it was gone. So I tried to login to the game and it let me login and the authenticator was removed. Hm ok... Carbine works in mysterious ways.
 
EDIT: Oh nvm. Checked my e-mail and customer support removed it. Nice and timely! Only took them 10 minutes :) Pretty good service.	
----
			
{| class="blockquote"
Tried to remove it through the website but it kept saying wrong code. I submitted a ticket and like 10 minutes later went to check the ticket and it was gone. So I tried to login to the game and it let me login and the authenticator was removed. Hm ok... Carbine works in mysterious ways.
----
			
{| class="blockquote"
You now owe the Carbinati (Ensee-inati?) one favor, they will contact you at a random point in time with further instructions
----
			
{| class="blockquote"
You now owe the Carbinati (Ensee-inati?) one favor, they will contact you at a random point in time with further instructions
----
			
{| class="blockquote"
If you're going to make a joke about an Illuminati-like organization referencing Carbine, I suggest "The Carbonari".  (Because, they were actually real and all.)
 
https://en.wikipedia.org/wiki/Carbonari
----