46736-an-apology-from-the-devs-page-4

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I don't expect monetary compensation or any kind of compensation. I feel they should help people find alternatives. 
For example, Franbunny had her name stolen by a troll on purpose and she will not see the light of day of her name for 14 days or maybe forever if they're on the same server. (I know it's not a good example, but I'm sure others are in the same boat)
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Ok, you can give me your 5 boom boxes and you can just have the apology. Either way. Mistakes happen. You or anyone in this thread can't possibly fathom the complexity of the problem. but that's the most important part.
 
THEY DIDN'T DO IT ON PURPOSE! It's a mistake. The next time you cut someone off in traffic (on accident) or bump into someone in a public place, make sure you compensate them... in addition to an apology.  It's quite ridiculous.
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They did. I distinctly remember seeing it at the bottom of the Pre-Order page in the FAQ section, where it now no longer is. I remember because as they started announcing name registrations, that is one of the pages I went to hoping to find more information about how exactly the registrations were going to happen (this was before the name reservation page existed).
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You should go into politics, the way you manage to defend a failed operation.
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			I understand technical failures and appreciate the boom boxes. What I really DONT appreciate is creating a name reservation system that is so completely punitive to the community. If the name reservation system allowed a user to reserve one name on one server...great! But locking down a name completely from the game across all servers is ridiculous. In ANY other game, if I had a character name I preferred and it was taken on a server, I could just go to another server. With Wildstar I have to wait 2 weeks. I'm excited about the game, but how Carbine has handled name reservations is very very poor and an insult to the community.	
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The next time i run into someone with my car and they accept a free kitten for compensation ill buy your story.
 
What happens in the real world is that person would expect compensation that would repair their automobile to the state it was in before the collision.
 
5 boom boxes does not address the fault at hand. A name change voucher, a change to the naming system to allow more names, a change to the system to free the names up earlier are all examples of things they could do as compensation that actually reflects the issue at hand.
 
5 boom boxes is an arbitrary offer of compensation, that in no way reflects the situation at hand, much like offering a free kitten to someone whos car you just ran into.
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			Thank you for the information. Fortunately I was able to reserve my name (though even if I couldn't have it wouldn't have been a big deal, it's not like I couldn't have thought of a different name later), but I feel for those who haven't. The information is appreciated, and I think the extra Boom Boxes are appreciated too, and I think it's a nice apology.	
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Did the lack of being able to connect to the webpage well enough and cause you to miss your name make you lose monetary value?
 
No. That argument is not even close to being valid.
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OK. Maybe they moved that bullet point and replaced it with an entire page of detailed information about it, but it was never included as a bonus on the list, so they didn't "take all references off the website". The thing is Name Reservation goes from May 13th to May 23rd, and you can pre-order until the game launches, so you can pre-order after the window for Name Reservation has closed, so it can't be listed as a Pre-Order Bonus the way the other things can.
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She wont see it at all until the arbitrary timer expires, the troll took it for a reason and will likely retrain it long as possible (meaning never make a character with it) to spite that player.
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The real problem can be summed up in 2 words: good will, and Carbine is steadily losing it.
 
The Name Reservation fiasco, while (almost) understandable from a technical standpoint. isn't an isolated incident.
 
The lack of clarity on the Elder Gem/AMPs concept, the boneheaded move on Costumes and now this, they all add up to a strategy where the Devs are almost pushing the boundaries of the community's good faith.
 
Good will isn't an infinite resource, and once lost...  well, I think we all know what could happen.
 
EDIT: For the people who insist on defending not only the process but the half-assed apology, believe me, you're doing a future disservice to everyone by giving Carbine a pass. You can still love the game, but that doesn't make it obligatory to accept everything they do as Gospel.	
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EDIT: For the people who insist on defending not only the process but the half-assed apology, believe me, you're doing a future disservice to everyone by giving Carbine a pass. You can still love the game, but that doesn't make it obligatory to accept everything they do as Gospel.
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So what, the next time someone bumps into you in a supermarket and turns around and says sorry to you, you're going to deck him?
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So what, the next time someone bumps into you in a supermarket and turns around and says sorry to you, you're going to deck him?
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That's pretty much what I get from the apology rejectors.
 
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Well, if we assume I am crazy and nothing was changed -- why advertise a pre-order bonus on other websites like Amazon and GMG (as my screenshots showed) but NOT on the main website? That doesn't make sense.
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Yeah. Ah well.
 
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It is what it is and there will always be a vocal minority who will be pissed off about this forever.
 
Heck, I actually RESERVED a very popular name for a guild, ESPECIALLY for Wildstar, lost it in that server reset that seemed to wipe a big portion of the database, then somebody else got it before I could get back to a reserve screen to get it back. I have as much right to be completely pissed off as anybody else, and all I can think is, "oh well, that's how technology goes some times."
 
People just need to get over themselves and look at the bigger picture.
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Yeah, 31 pages of people expressing their disagreement is a minority. Of course, excluding you and Nikato.
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Every person who posts on these forums is a minority of the player base for Wildstar, so yeah. You're in the minority.
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Boom boxes are completely worthless because you've been giving them out like candy, and have nothing to do with the problem. They do nothing to help those who were screwed over.
 
 
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So what, the next time someone bumps into you in a supermarket and turns around and says sorry to you, you're going to deck him?
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			I've only gotten through 6 pages of this... but did people honestly not think this was going to happen?  Hell even if this was headstart I would STILL think servers would break, it would have been no different.  Peoples expectations are too high.  Take Rift launch, I got in within a few seconds of the game going live.  A minute later people are saying they are in 3 day queues and the login keeps crashing.  They couldn't get the names they wanted (although I don't think anyone complained about that), they just wanted to play.  There is no way to make everyone happy in this situation.	
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Yeah, 31 pages of people expressing their disagreement is a minority. Of course, excluding you and Nikato.
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Ok, I'm not going to do this. How about you keep your sunny disposition about everything, and I respect it, and since we're both part of the minority, you do the same about my distaste about the whole situation? Forums should reflect both sides of an argument, and that's the extent of what we're doing here.
 
Hell, it's not like you get paid for disagreeing with everyone. 
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I've only gotten through 6 pages of this... but did people honestly not think this was going to happen?  Hell even if this was headstart I would STILL think servers would break, it would have been no different.  Peoples expectations are too high.  Take Rift launch, I got in within a few seconds of the game going live.  A minute later people are saying they are in 3 day queues and the login keeps crashing.  They couldn't get the names they wanted (although I don't think anyone complained about that), they just wanted to play.  There is no way to make everyone happy in this situation.
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			Stuff happens! But thank you for this, some companies don't say anything when they make a mistake. :)	
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Damn straight im not a minority. I am a Chua. FOR SCIENCE.
 
But seriously. A lot of this is just back and forths from the same people. Hardly anyone new. When I got the name their had already been 28 thousand folks who got names before me. The player base is -huge- compared to what we are seeing here and a lot of the posts have died off since the initial rage induced reserve fail.
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It's more like "so the next time a company takes your money for a service and doesn't deliver on that service to your satisfaction, you're going to complain?"
 
A company is not a person, and it's not your friend. It's a business. Every time apologists give it a free pass, they lower the quality of future products. Have some standards.
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You didn't pay to reserve your name. Its a bonus for ordering early. The folks who order after the launch pay the exact same price as you and don't get anything special. Its an incentive that costs you no monetary value. They are still offering all services which you are actually paying for. Carbine has done an amazing job with its community responses, this isnt any kind of sign of lowering products.
 
Unless you want to explain what stamping your feet at their apology is going to do for you at this moment.
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She wont see it at all until the arbitrary timer expires, the troll took it for a reason and will likely retrain it long as possible (meaning never make a character with it) to spite that player.
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You didn't pay to reserve your name. Its a bonus for ordering early. The folks who order after the launch pay the exact same price as you and don't get anything special. Its an incentive that costs you no monetary value. They are still offering all services which you are actually paying for. Carbine has done an amazing job with its community responses, this isnt any kind of sign of lowering products.
 
Unless you want to explain what stamping your feet at their apology is going to do for you at this moment.
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			They apologized. They don't need to do anything more. You guys really need to get over this. They are not resetting it. 	
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It's a service for 'when' you pay, not for 'how much' you pay. It's a service which includes a pretty damn bad designed system also. I don't see it as a "bonus" if a name is locked to everyone just because one person, playing on one specific realm, was lucky. It's a malus.
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			Bunch of angry bees with no stingers in this thread.	
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See, there's no rage, at least not from me. I was fortunate to get the name I wanted, but the whole thing was handled poorly, and in all honesty, it should have been expected.
 
It's more disappointment that the more things change (MMO wise) the more they stay the same.
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Ah.  What a shame.  You seemed like the type of person that could at least appreciate differing opinions, but I see now that you're in the "It's perfectly acceptable to f*** over satisfied people" vein.
Pity.
 
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There was a point in the FAQ asking about name reservations, where it said you would be able to reserve your name. Of that I am sure. That is gone now... >.>
 
Edit:
 
Yeah, they took all references of the name reservations off their website. But it was there, as evidenced by it still existing on retailers like greenmangaming: http://www.greenmangaming.com/wildstar/
 
 
That they tried to remove all references to it actually bothers me more than the actual registration problems, which I wasn't really that upset about. This just feels.. icky.
 
annnnd amazon's listing: http://www.amazon.com/Wildstar-Deluxe-Edition-Online-Game/dp/B00IYWV852
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You mean you can actually ask them if a Guild Name is ok as their filtering system 'banhammered' so many innocent ones?!?
 
WHY AREN'T WE ALL BEING TOLD THIS?!?
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Glad someone got those screenshots. I'm going to include this in my report to the better business bureau. I advise anyone else who is unhappy with this to make a report to them.
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Okay, you don't see the;
 
Exclusive Housing Trophy
Exclusive In-Game Title: "Chosen of the Progenitors"
Access to Beta Weekends
3 Day Head Start
In-game Storage Bag
 
as anything either. You still aren't paying anything for it.
 
 
 
How much did the name reservation bonus cost you, if you did pay for it. 
 
If you really get what I am saying then you realize that the actual argument of "i paid for it" is invalid. I pre-order Pokemon. They certainly dont need my early money in order to survive.
 
Heck, in reality shouldn't people who buy the game day 1 or day 2 be mad that they dont get all these sweet items? They paid the same price, right? (this is sarcasm).
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Okay, you don't see the;
 
Exclusive Housing Trophy
Exclusive In-Game Title: "Chosen of the Progenitors"
Access to Beta Weekends
3 Day Head Start
In-game Storage Bag
 
as anything either. You still aren't paying anything for it.
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Say what?!
Where you live, are you not entitled to what you pay for?
 
Wow, this generation of sycophantic gamers needs to vanish. And I hope you're no sockpuppet, that'd be even sadder.
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The sycophants, would be the people whining and b-tching about a name.
 
As for the "entitlement generation" comment;
 
I paid my 49.99 Euro (or ~60 USD) just like everyone else who preordered. For that money, to me, my entitlements is:
Access to beta weekends
3-day Headstart
30-days of gametime after Headstart+ the game itself ofcourse
Anything over that, is mere "bonuses" in my opinion. While things like a Rocket House, or a chance at getting the name you most desire, are nice. They are not required, nor "entitled" to you. Most MMOs released, only give you the game, subscription and a headstart. Unless you pay for things like "Digital Deluxe" or "Collectors" editions.
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			I appreciate the transparency, but a LOT of people wasted a TON of time AND many like me thought that we had secured a name only to come back and find it taken.  We need to hearken back to the ancient rules of the playground and get some type of do over.  Either scrap the name reservations all-together OR reset and try again.  Keeping the names that we ended up with is not at all fair.	
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Then what's the purpose of Pre Order bonuses other than getting your commitment early on? At the end of the day, sure, bonuses or no, box costs the same amount of money. But the real "cost" is investing early in a new IP, because this sure ain't no Pokemon (thank God for that)
 
If you buy an early model of a car and they throw in Luxury Rims at no extra cost, but they break, or the dealership fails to deliver, your confidence in the dealership and the brand itself is diminished and that is more expensive than the money you just spent.
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IT FINALLY HAPPENED!!! I was waiting for this moment.
People screaming about the BBB always make me laugh.  You do know that they are not a government agency and companies are not legally obligated to listen to them, right?  It's basically just the most well known business complaint site.  If your complaint is reasonable, they act as a middle man and contact the company to try to get your issue resolved.
 
That's it.
 
That's all they do.
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You said it correctly, its to get you to buy the game early, but as I stated before, people who buy the game before and after are investing in the product. Its not like Star Citizen (i think thats the name of it) which is being done by the guy from FreeLancer or what ever, that is allowing people to spend hundreds (and i think thousands) for the game and in return giving them incentives. The Pre Order for WS wasn't even availible till march 19th so its not as if they needed the money in order to get the game launched. The gap is small between pre-order and release that both people who pre order and people who buy are equally supporting Carbine Studios.
 
Ultimately though, like I said, my argument is that people who claim they are paying for the name reservations (and completely skipping everything else) are mistaken. The incentives dont have to be offered. You can pre order a ton of different games at stores and some don't even give you bonuses. Its just a nice little "hey we got it first" thing.
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Oh I totally know that no one is legally obligated to listen to them (I write contracts for a living and am well versed in business law). My goal at this point is to drag carbine's name through the mud. I gave money for a product that was not given to me (the chance at a name reservation). The site did not work for me at 1300 cst ( that is 1pm cst...sorry I'm prior service and work DoD as a civilian now). Being as the promise was broken I want to opt out of the transaction, which is in my right to do so. However green man gaming says talk to carbine, and carbine say talk to gmg. Since I can't get my money back and be on my merry way, I want to cause the people who are refusing to give my hard earned money back to me as much trouble as humanly possible. I get my money back, I leave and say gg carbine. Until then, I will do everything possible (legally) to shame to get my money.
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All that shows me is that you are not a person I want to have anything to do with.
 
DBAD
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HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!
 
The BBB will laugh at your report.
 
Please, proceed.
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 I gave money for a product that was not given to me (the chance at a name reservation). The site did not work for me at 1300 cst ( that is 1pm cst...sorry I'm prior service and work DoD as a civilian now). Being as the promise was broken I want to opt out of the transaction, which is in my right to do so.
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			@Idoloni  If you read the FAQs on both Carbines site and GMGs site you would have know return/refund policies...  Which I check before preordered, or hell even buying anything.  Seems like that part is kinda on you.  Out of curiosity, what name did you want lol.  If you are willing to go through this much trouble it must have been a pretty awesome name.  Like I said in my previous post, if you expected things to go smoothly (either name reservations OR headstart) then you must not have played many mmos at launch.	
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All that shows me is that you are not a person I want to have anything to do with.
 
DBAD
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Yeah, I'm a tad miffed but I'm not anywhere near THAT miffed.
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But seriously. A lot of this is just back and forths from the same people. Hardly anyone new. When I got the name their had already been 28 thousand folks who got names before me. The player base is -huge- compared to what we are seeing here and a lot of the posts have died off since the initial rage induced reserve fail.
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I was MAJORLY PISSED OFF that I had <Browncoats> and then lost it and somebody who had not endured the pain I had endured to get the guild name finally got it.
 
I got better, though.
 
Now, I'm like "meh" about it.
 
I even have an open ticket over it and have requested an edit flag so I can see if I can get something better than <The Independents> as a guild name.
 
But still, I'm "meh about it now.
 
And you can look. People in GD know my name and associate it with me being royally pissed about losing out on <Browncoats>.
 
So I think I'm in a unique position to feel Carbine's pain and understan not worrrying over it because the bigger picture is far more important.
 
The bigger picture is I want a few hundred people to join my casual guild so we can eventually run 40 man raids and get everybody the orange gear and any time somebody in the guild liucks out and gets a pink artifact gear item we ALL are happy about it.
 
The big picture makes it all better.
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Just like when they laughed at the mass effect 3 one?
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I was MAJORLY PISSED OFF that I had <Browncoats> and then lost it and somebody who had not endured the pain I had endured to get the guild name finally got it.
 
I got better, though.
 
Now, I'm like "meh" about it.
 
I even have an open ticket over it and have requested an edit flag so I can see if I can get something better than <The Independents> as a guild name.
 
But still, I'm "meh about it now.
 
And you can look. People in GD know my name and associate it with me being royally pissed about losing out on <Browncoats>.
 
So I think I'm in a unique position to feel Carbine's pain and understan not worrrying over it because the bigger picture is far more important.
 
The bigger picture is I want a few hundred people to join my casual guild so we can eventually run 40 man raids and get everybody the orange gear and any time somebody in the guild liucks out and gets a pink artifact gear item we ALL are happy about it.
 
The big picture makes it all better.
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Yeah honestly dude I think you'd probably have an insta 1k followers if you decided to do some whole "Browncoats or Die!" revolution thing. I am seriously feeling bad for you that you lost that name, especially since im a huge firefly fan.
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@Idoloni  If you read the FAQs on both Carbines site and GMGs site you would have know return/refund policies...  Which I check before preordered, or hell even buying anything.  Seems like that part is kinda on you.  Out of curiosity, what name did you want lol.  If you are willing to go through this much trouble it must have been a pretty awesome name.  Like I said in my previous post, if you expected things to go smoothly (either name reservations OR headstart) then you must not have played many mmos at launch.
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That makes me laugh even more because you are comparing apples to a few grains of sand and are saying the two are identical.
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Yes I read gmg's policy however I still did not get the product that was advertised. I had multiple names that I would have went with. If this had been fair and I had not gotten my first choice I would have appeared to have tourettes for a second and said some shit like  "cocknabbingshitsuckerface......FFFFFFFFUUUUUUUUUU" and then went with my second choice. But this was not fair. So the blatant disregard for the consumer has made me decide that Carbine is not worth supporting (hard choice because I really wanted to play this *cupcake*ing game).
 
At this point Carbine could offer me a lifetime subscription and I would turn it down. This is all principle now.
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Oh I totally know that no one is legally obligated to listen to them (I write contracts for a living and am well versed in business law). My goal at this point is to drag carbine's name through the mud. I gave money for a product that was not given to me (the chance at a name reservation). The site did not work for me at 1300 cst ( that is 1pm cst...sorry I'm prior service and work DoD as a civilian now). Being as the promise was broken I want to opt out of the transaction, which is in my right to do so. However green man gaming says talk to carbine, and carbine say talk to gmg. Since I can't get my money back and be on my merry way, I want to cause the people who are refusing to give my hard earned money back to me as much trouble as humanly possible. I get my money back, I leave and say gg carbine. Until then, I will do everything possible (legally) to shame to get my money.
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That number that you see there and think of as order number is not what you think it is. It's UNIX time format for when you can no longer edit your name (with a 3 or 4h added to it for whatever reason, I'm not going to post about how i got to that conclusion again). Just pointing that out, I agree with the minority thing.
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Yes I read gmg's policy however I still did not get the product that was advertised. I had multiple names that I would have went with. If this had been fair and I had not gotten my first choice I would have appeared to have tourettes for a second and said some shit like  "cocknabbingshitsuckerface......FFFFFFFFUUUUUUUUUU" and then went with my second choice. But this was not fair. So the blatant disregard for the consumer has made me decide that Carbine is not worth supporting (hard choice because I really wanted to play this *cupcake*ing game).
 
At this point Carbine could offer me a lifetime subscription and I would turn it down. This is all principle now.
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You should know than that GMG should be your target as they're the ones who sold you the game, but also said company stated as well to my knowledge they offer no refunds. Had you pre-ordered directly from Carbine you'd be able to get a refund if you wished to do so. A PC game especially an MMO can't simply be restocked as a console game or a regular product, because you have been given the code for the pre-order and can still keep it locking it out purchasing from a 3rd party seller. Had it been from a Carbine directly they can easily remove this said key from circulation and generate another.(YEs this is a skeptical system as I don't know the exact reasons for Carbine and their interaction with GMG, but this is how I remember it working at another company I worked for when they explained it to me)
 
Carbine delivered the name reservation system as they promised, it was a crappy system, but it was delivered. No one is saying it was a good system, but they put up a delay soon as that decision was made and then once the 2nd round came it was available...however it was poorly delivered initially. Now it is functioning as intended and is available to the 23rd as promised...
 
One thing people should bare in mind is that just because you didn't get the global reservation, doesn't mean you can't get it later...so try reserving another name you might have in mind in the mean time.
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I dunno, I think you are still getting Wildstar.  I didn't know that by not reserving a name you were no longer getting the game, I must have missed something.  Everyone was given the same chance.  Everyone.  I agree it sucked, I sat there for a while trying.  But the server didn't favor anyone.  EVERYONE dealt with the problem.  Like I said before, you must not have been around many mmo launches.  It happens.  Every.  Single.  Time.  Companies never accurately predict the amount of traffic.
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Oh and I have played plenty of mmos at launch, in fact I got the name I was aiming for at launch in guild wars 2 (without any problems might I add).
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Wth does quoting me my post directed at the guy that said he knew how many people got a name in before him (that points out that he is wrong about that and nothing else) with you getting your name in GW2.
 
Also I DID NOT GET MOST of the 1st names I tried in GW2 because after the 1st attempt it crashed and I got "Connection error(s)...retrying...)" for 20 minutes then got in, got some more 2nd choice names and then more connection errors.
 
It's exactly what has and could have happend here (if the system took any other form) - from the point of view of results not reasons why (that's not exactly the same).	
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Yes I read gmg's policy however I still did not get the product that was advertised. I had multiple names that I would have went with. If this had been fair and I had not gotten my first choice I would have appeared to have tourettes for a second and said some shit like  "cocknabbingshitsuckerface......FFFFFFFFUUUUUUUUUU" and then went with my second choice. But this was not fair. So the blatant disregard for the consumer has made me decide that Carbine is not worth supporting (hard choice because I really wanted to play this *cupcake*ing game).
 
At this point Carbine could offer me a lifetime subscription and I would turn it down. This is all principle now.
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But you see, carbine did not deliver what they said they would. Once they gave a date and time, they are bound to that.
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But you see, carbine did not deliver what they said they would. Once they gave a date and time, they are bound to that.
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I don't believe the battle is so much over "original" names as it is over the chance to fight for even getting said name. It's one thing to know you lost your name to someone faster... or to know you had no chance after clicking a button for X hours. An apology is nice, but for the people that feel robbed...it's a band-aid when you need stitches. Some people don't want an apology— they want a solution.
 
Not to play both sides, but you may also want to compare the situation to either my avatar or some of the other pleasantries found on http://whitewhine.com.	
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I got a car without an engine. But I think I'm still getting a car?
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I dunno, I think you are still getting Wildstar.  I didn't know that by not reserving a name you were no longer getting the game, I must have missed something.  Everyone was given the same chance.  Everyone.  I agree it sucked, I sat there for a while trying.  But the server didn't favor anyone.  EVERYONE dealt with the problem.  Like I said before, you must not have been around many mmo launches.  It happens.  Every.  Single.  Time.  Companies never accurately predict the amount of traffic.
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And here I thought Wyzo was a pain in my ass tonite. Sad night when I actually prefer his replies to this insanity ;)
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Things change. Shit happens. Expect the unexpected.
 
Oh, and don't let the door hit you on your ass, on the way out.
 
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At least I base my opinions in reality.
 
Of course, if I constantly demanded unicorns, especially pink unicorns with pearl horns, I might be more popular on these forums. B)
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First off, thank you for not being a troll and instead being someone I can respectfully disagree with. Pretty awesome of you.
 
However I disagree. When they gave a date and time they screwed themselves.
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Then I hope Carbine bans you for life.
 
Bye.
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First off, thank you for not being a troll and instead being someone I can respectfully disagree with. Pretty awesome of you.
 
However I disagree. When they gave a date and time they screwed themselves.
----
			
{| class="blockquote"
Meh, annoying as you are, at least you made my night eventful. Before this, my highlight of today was getting a tasty brownie from my IT students for Teacher's Day.
 
Man, that was a damn good brownie.
----
			
{| class="blockquote"
Sounds to me, like you're the one one who got screwed, because you didn't get the name you wanted, or because the name reservation page didn't work for you. From the comments you've made, it's quite apparent that your only intent now, is to try and cause as much damage as possible towards Carbine, before inevitably being permabanned.
----
			
{| class="blockquote"
awwww you two make such a cute couple...
----
			
{| class="blockquote"
Same thing happens when they give a date and time for launch.
 
DAMNED MMOS! Constantly underestimating their own popularity and stuf!!!
----
			
{| class="blockquote"
Meh, annoying as you are, at least you made my night eventful. Before this, my highlight of today was getting a tasty brownie from my IT students for Teacher's Day.
 
Man, that was a damn good brownie.
----
			
{| class="blockquote"
http://www.wildstar-online.com/en/reserve-name/ I see a name reservation system.  How did they not deliver?  You are sour you didn't get what you wanted.
----
			
{| class="blockquote"
Dayum, you need me to lecture your students since I spent the better part of three decades in IT and am now a management consultant for IT services, mostly playing to the "C" level in corporations. :)
----
			
{| class="blockquote"
Crap, what just happened???  :blink:
 
Shit, my wife is going to kill me.
----
			
{| class="blockquote"
I'm sour because I did not get a fair shot, in a court of law I did not get what I paid for.
----
			
{| class="blockquote"
Sounds to me, like you're the one one who got screwed, because you didn't get the name you wanted, or because the name reservation page didn't work for you. From the comments you've made, it's quite apparent that your only intent now, is to try and cause as much damage as possible towards Carbine, before inevitably being permabanned.
----
			
{| class="blockquote"
You had the same shot as everyone else though.
----
			
{| class="blockquote"
Goddammit, I really wanted to dislike ya.
Making it difficult for me. Well played, my esteemed colleague.
----
			
{| class="blockquote"
No I did not.
----
			
{| class="blockquote"
No I did not.
----
			
{| class="blockquote"
We're much closer on this debacle than we are apart. I think we both want Wildstar to succeed and we both know Carbine screwed the pooch royally.
 
And bottom line, I expect an announcement next week that everybody in pre-order wll get a free rename when those eventually become available but an apology that this will nothappen when names are released on June 17th,
----
			
I love how hypocritical these posts are... 
 
Many here want to disparage those for whom a name was so important. But yet, it's important enough to these people to be sitting in a thread arguing with people about a topic they deem unimportant. So what does that make those who come in here with the sole purpose of arguing? Doubly unimportant? Or does that just prove it's important. Hmm.	
----
			
{| class="blockquote"
OK, is it just me or Idoloni is really a kid using his dad's "business" laptop to troll the Internets? 
 
Is your dad by any chance a lawyer?
----
			
{| class="blockquote"
Extremely well said. Does this mean we're friends now??? Oh God...well, at least we can go hunt Blindrat together and make him pay for his blasphemies.
----
			
{| class="blockquote"
No I did not.
----
			
{| class="blockquote"
No my dad died when I was in Iraq. My stepdad and mother are business owners. And I write contracts for the United States government. I also have a small business on the side. Anything else you would like to know about me?
----
			
{| class="blockquote"
Extremely well said. Does this mean we're friends now??? Oh God...well, at least we can go hunt Blindrat together and make him pay for his blasphemies.
----
			
{| class="blockquote"
And I see now you're the type of person who is a oh motherfukinkay with *cupcake*ing over people who did not get a fair chance.
----
			
It's unbelievable how entertaining this got just now.
 
I mean I was here mostly because still cared about happened(happens) because it reveals a lot about how they react to things,  even if technically "I'm in the clear" with getting my "not so popular to begin with name, but also because it was new experience (sort of, MMOs have had failing servers at start all the time).
 
Now at this point, 176+77+35 pages of posts that I have read later these same 5 ppl talking with a guy that admitted to planned slander because a 3rd party that he signed a waiver with isn't willing to go back on said waiver in this favor and return his money, and all this "on principle", even though he "still loves the game and wants to play it".
 
While I was typing this, this is getting more and more off-topic.	
----
			
{| class="blockquote"
Explain to me how you did not have the same shot?  I had problems connecting to the page, as far as I can tell so did everyone else.  I got the name I wanted cause I spammed my mouse as fast as I could for as long as I wanted.  I felt the name was important enough to do that.  I could have gave up, then I might not have gotten it.  I was expecting it to happen.  If you weren't expecting it then you are naive.  There is no way of making sure 100% that the servers would handle so much load (or maybe there is, I'm not an IT guy).  But I always expect there to be server crashes/load issues.  Carbine didn't guarantee you to get the name you wanted.  They gave you a chance.  You didn't get it.  But they delivered a chance.  No one can say it was a good system, it wasn't.  But no one had any better of a chance than anyone else.
----
			
Why is everyone comparing this unasked for, unwanted, removing-all-the-names-from-all-the-servers-by-globally-assigning-them-to-accounts "service" to an official game launch?
 
It's not the game's launch. Carbine's "Name Reservation" is a system to remove available names from all the servers, with little-to-no benefit to us as a whole. I've been against globally locking everyone out of names from the beginning, even if it really had been a "first come, first serve" service like it was advertised to be (lol-it-wasn't). I don't *want* to lock everyone on every server out of something they'd like to have, just because I want it too. I'd just like my own little version of it, independent from theirs (on a different server)
 
Stop defending it, & referring to it & how terribly it's been implemented as an "expected pitfall, as with any other game's launch". It's not.	
----
			
{| class="blockquote"
Pretty sure I've gone over in detail the fact that people who were screwed over deserve free name changes.
But hey, you can assume whatever you want when you don't bother to actually read someone's posts.
----
			
{| class="blockquote"
Glad someone got those screenshots. I'm going to include this in my report to the better business bureau. I advise anyone else who is unhappy with this to make a report to them.
----
			
{| class="blockquote"
It's actually quite simple. I took an extended lunch break using my precious vacation. Then I went home. Then I tried to log in at 1300 cst. I could not log in for 2 hours. Carbine stated that name reservations would go live at 1300 cst. I could not log in due to their failure. Hence they are at fault.
----
			
Ok, I think I had enough fun for one night. I'll see you dwellers on Monday when we dissect Cougar's unneeded explanation.
 
OH and Blindrat... we're coming for you, cupcake  :D	
----
			
{| class="blockquote"
 
XD
God you people truly tickle me with your BBB stuff.
Go ahead, tell them that you didn't get your bonus that has zero impact on the playability of the actual product that you purchased.
I am still not convinced that you guys even know what the BBB is.
 
 
 
 
... I wasn't even talking to you in the post you quoted. What are you on about?
 
----
			
{| class="blockquote"
Why is everyone comparing this unasked for, unwanted, removing-all-the-names-from-all-the-servers-by-globally-assigning-them-to-accounts "service" to an official game launch?
 
It's not the game's launch. Carbine's "Name Reservation" is a system to remove available names from all the servers, with little-to-no benefit to us as a whole. I've been against globally locking everyone out of names from the beginning, even if it really had been a "first come, first serve" service like it was advertised to be (lol-it-wasn't). I don't *want* to lock everyone on every server out of something they'd like to have, just because I want it too. I'd just like my own little version of it, independent from theirs (on a different server)
 
Stop defending it, & referring to it & how terribly it's been implemented as an "expected pitfall, as with any other game's launch". It's not.
----
			
{| class="blockquote"
 
Ok, I think I had enough fun for one night. I'll see you dwellers on Monday when we dissect Cougar's unneeded explanation.
----
			
{| class="blockquote"
It's actually quite simple. I took an extended lunch break using my precious vacation. Then I went home. Then I tried to log in at 1300 cst. I could not log in for 2 hours. Carbine stated that name reservations would go live at 1300 cst. I could not log in due to their failure. Hence they are at fault.
----
			God this thread is making it difficult to focus on writing a recruitment thread. So many interesting people. And names. And Bromance. Assuming most are Bro's and not you know...g...g....great white shark robots.	
----
			
{| class="blockquote"
Actually yes. 
I'm not American so probably things work different than in my country but, unless a service explicitly states its cost, there's no legal obligation to refund what effectively cost nothing.
 
Are you experiencing any issues playing the game? Did the game mislead you in its description of minimum requirements?
 
As much as I hated the whole ordeal, Name Registration per se isn't a paid perk. It's just a perk that worked in a shitty way.
 
EDIT: Since the product you paid for hasn't even released yet, it's pretty illogical to claim zero satisfaction when "legally speaking" you haven't used the product yet.
 
EDIT 2: I'm sorry about your father. I meant no disrespect with my own stupidity.
----
			
{| class="blockquote"
Oh wait a minute, you're the guy from that last thread claiming you took a 30 minute vacation after your lunch break and it cost you $37.01 or whatever, aren't you?
 
Look, we all know you're trolling, just drop it.
 
-edit-
 
HAHAHA WOW I WAS JUST GUESSING BUT I WAS TOTALLY RIGHT
 
look dude nowhere pays hourly and also pays $70+ an hour. nowhere will give you a 30 minute vacation, that isn't even a thing. nowhere that pays $70+ hourly even cares about an extended lunch break unless it's serious shit like a surgeon or whatever
 
please try, y'know, actually getting your first job and trying this again.
----
			When Carbine will come out and give free renames at least or something some ppl will still complain that the situation feels like this http://gifs.com/7WV after that.	
----
			
{| class="blockquote"
Oh wait a minute, you're the guy from that last thread claiming you took a 30 minute vacation after your lunch break and it cost you $37.01 or whatever, aren't you?
 
Look, we all know you're trolling, just drop it.
 
-edit-
 
HAHAHA WOW I WAS JUST GUESSING BUT I WAS TOTALLY RIGHT
 
look dude nowhere pays hourly and also pays $70+ an hour. nowhere will give you a 30 minute vacation, that isn't even a thing. nowhere that pays $70+ hourly even cares about an extended lunch break unless it's serious shit like a surgeon or whatever
 
please try, y'know, actually getting your first job and trying this again.
----
			
Just thought of a poem
 
Idoloni, idoloni
Always spewing such baloney
Looking for some sympathy
Gonna ask the BBB
 
Yep, I'm pretty tired, but it made me quirk half a smile.	
----
			
{| class="blockquote"
 
XD
God you people truly tickle me with your BBB stuff.
Go ahead, tell them that you didn't get your bonus that has zero impact on the playability of the actual product that you purchased.
I am still not convinced that you guys even know what the BBB is.
 
 
 
 
... I wasn't even talking to you in the post you quoted. What are you on about?
 
----
			
{| class="blockquote"
Just thought of a poem
 
Idoloni, idoloni
Always spewing such baloney
Looking for some sympathy
Gonna ask the BBB
 
Yep, I'm pretty tired, but it made me quirk half a smile.
----
			
{| class="blockquote"
Oh and I can use 30 minutes of vacation whenever I want to.
----
			
{| class="blockquote"
Just thought of a poem
 
Idoloni, idoloni
Always spewing such baloney
Looking for some sympathy
Gonna ask the BBB
 
Yep, I'm pretty tired, but it made me quirk half a smile.
----
			
{| class="blockquote"
Yeah, of course you can, because it's not a real thing.
 
"No, you used 30 minutes of vacation time that one day, sorry man, you gotta come into work for 30 minutes on your day off to make up for it. I don't make the rules, sorry man"
 
Yep, I'm sure that is an actual thing that actually happens.
----
			See, this is why I never ignore ppl in any game or forum (except gold sellers). When you detach it from the reason why it's happening this is hilarious (last few pages).	
----
			
{| class="blockquote"
Yes you were go back and look.
----
			
{| class="blockquote"
And I shall call you Jayne and write a ballad to your valor and raise a statue to you amongst the mudders.
 
Just wait until we visit the crappy town where I'm a hero!
----
			
{| class="blockquote"
Yeah, of course you can, because it's not a real thing.
 
"No, you used 30 minutes of vacation time that one day, sorry man, you gotta come into work for 30 minutes on your day off to make up for it. I don't make the rules, sorry man"
 
Yep, I'm sure that is an actual thing that actually happens.
----
			
{| class="blockquote"
Anything else?
----
			
You know rage makes you die quicker don't you? Just saying I'd probably save it for something else ;)
 
That being said....
 
I rolled up the day after name reservation started and got my char and guild name no problem,
 
So I guess it's easy for me to say :D
 
And I love boom boxes	
----
			
{| class="blockquote"
It's too bad these forums don't track postcount, or I think you'd have set the world record for most posts in 5 minutes. You do know the edit button exists, and you don't need to make a post for each passing thought, right?
----
			
{| class="blockquote"
You know rage makes you die quicker don't you? Just saying I'd probably save it for something else ;)
 
That being said....
 
I rolled up the day after name reservation started and got my char and guild name no problem,
 
So I guess it's easy for me to say :D
 
And I love boom boxes
----
			
{| class="blockquote"
No rage here, just fighting for the consumer
----
			
{| class="blockquote"
Damn it i cant like your post because so far i cant say i agree with most of everything you have said. But i cant just ignore a firefly reference!
 
    Jayne! The man they call Jayne!  (damn it now the song is stuck in my head)  
----
			
{| class="blockquote"
----
			https://www.youtube.com/watch?v=QAo-1U7doLk this. Liking ppls posts (that don't contain any of the things you disagree with is fine...)	
----
			I wish they would have allowed us to have a space in the name, so that first and last names were possible... This could have potentially reduced the number of name conflicts.  I got the name I wanted, probably because it is unique, however I would have actually prefered to have a last name too to align with the full name I use in other games like SWTOR, FFXIV, ESO, etc., and then I may not have stolen the name from someone else. Unless of course someone wanted the same first/last name combo as I chose, which would be very unlikely.	
----
			
{| class="blockquote"
I wish they would have allowed us to have a space in the name, so that first and last names were possible... This could have potentially reduced the number of name conflicts.  I got the name I wanted, probably because it is unique, however I would have actually prefered to have a last name too to align with the full name I use in other games like SWTOR, FFXIV, ESO, etc., and then I may not have stolen the name from someone else. Unless of course someone wanted the same first/last name combo as I chose, which would be very unlikely.
----
			
{| class="blockquote"
lol someone gets back on topic
----
			
{| class="blockquote"
Well, the most appropriate and effective way to be heard is by being constructive rather than destructive. When a conversation derails, is when the people who created the thread stop listening. No one wants to sift through 37 pages of a thread that only has 5 with appropriate responses in it.
----
			
{| class="blockquote"
Thank you for the  update. I applaud transparency  in these matters no matter what else is going on.
 
However, if those three steps posted are the totality of Carbine's plan to address these issues, then  I am frustrated and appalled.   Let me break it down a bit...
 
1.  Cougar will compile a letter explaining the issues.  As I said before this is nice for the sake of transparency, but explaining the issue should be basic protocol - it is not a step to make things better, unless accompanied by other actions.
2.  Everyone that pre-ordered will get 5 Boom Boxes.  This is the big compensation for many of us permanently losing the names we wanted?!    Please remember that on a NORMAL day in Open Beta, we unlock 3 Boom Boxes just do deal with the normal efforts of testing.  The catastrophic effect of the name reservation blunder will blight the play experience of players at launch and beyond. 
3.  Those who pre-order through the next few days will also  be granted Boom Boxes.     Honestly, I'm not sure that you should be encouraging people who haven't yet taken the leap to  trust Carbine and pre-order, when compensation to those of us who already have is at present, woefully under addressed.
 
While I'll reserve final judgement until the end of this process, as it is currently written it really seems like a tremendous dismissal of the issue "- Yeah, we're sorry. Take these 5 Boom Boxes and be happy with whatever name might be locked in".   If this is the case, it is an insufficient resolution.      Don't get me wrong, I'm glad the system is working as it is supposed to be now, but what about all of us who are locked into "timed out" names that we didn't want?  What about those who were not able to secure a name at all? What about those of us who were under the impression that our name was locked in properly, but it turned out not to be?   2 more Boom Boxes than a "normal day in Open Beta" really doesn't seem like restitution for those who may never get the name they wanted and thus start their WildStar live game experience with negative feelings about  NCSoft, Carbine, and the game itself.
 
From the very beginning this system was poorly designed, and many users spoke out prior to the beginning of name reservations.  For instance,  even if all the other problems had happened exactly as they did, we'd be dealing with orders of magnitude less strife if only Name and Guild reservations were locked to SPECIFIC SERVERS.  Its completely irrational to force players to compete with every other player, on every other server, in every realm (NA, EU etc..) for names.    This was just plain bad design and we the player base knew about it before hand, pleading for a change.   Whomever is responsible for cutting corners and implementing the system as currently designed is responsible for a significant part of the blame.    
 
Let me also bring to  attention a quote written by CRB_Gaffer on the WildStar Sub-Reddit -    " Some of the scripts well-meaning folks have posted for repeatedly submitting names closely resembled DDOS attacks (we thought we were getting hit by malicious DDOS at one point though it was likely just overzealous fans, with over 75% of our load coming from folks using those scripts). " .   Now, I thank Gaffer for his transparency and honesty in providing this information, but it  certainly brings to light a major issue.     This indicates that Carbine was aware of players writing scripts in order to repeatedly hammer at the name reservation server and secure the names they wished, at a far faster rate than players who clicked manually ever could have done so.     This is essentially "Botting" the name reservation process.   Now it is not difficult for those with some scripting  and web programming knowledge to write such a script.  Why did I, and likely a significant amount of people who were able to have done so, NOT create such a script?   Given prior experience with MMOs, I expected that "botting" would be against TOS, that Carbine would have protection on their server to disconnect those who attempt, and possibly (and rightfully) lose their chance to secure a name.    Much like running an in-game bot, it is simply not fair to be able to script something that gives you a considerable advantage over other players.        Sadly, it appears Carbine did NOT prepare for this eventuality, even though by Gaffer's own admission that at one point 75% of their server traffic was taken up  by those using such scripts, culminating in a DDOS-like effect.  In using these scripts, they caused damage to  everyone else by overwhelming Carbine's servers, as well as being able to illicitly register names that others may have gotten even with the broken system if it was not for these scripts.    
 
So why are they going to be rewarded for their bad actions that  harm the community?  With the current "Plan of action", it means that Carbine is tacitly giving their approval to those who  acquired their names through "botting" a technical exploit and harming the community in the process, if they allow these people to keep their names.  Is that the first major statement Carbine wants to make on the topic? If that's the case, every player who bots, exploits, hacks, or otherwise acquires an edge using technical methods that the game did not intended, will have a valid defense.  If it is okay to exploit their way to a name reservation, why is it not okay to do the same for raid boss loot or during PVP?    Both Carbine's server infrastructure and  tons of other users were negatively affected by  the actions of those involved in these scripts, "well meaning" or not,  and there is a long precedent in MMO TOS that gains that come from glitches, bugs, exploits etc..  even those accidentally, are null and void,  for the sake of fairness and game balance.    Thus, any  recompense or solution that does not result in voiding names registered  by these  individuals, means that those who harmed the community with their scripts will be able to go about their merry way with their ill-gotten gains, while others have to go without.  That doesn't seem to be a good precedent to set.  If nothing else changes, then I at very least ask  that you revisit the registration server logs and eliminate the name reservations of those who were detected as utilizing one of these harmful scripts.  
 
Ultimately, so many things went wrong during the design and implementation of the name reservation system that recompense composed near entirely of a handful of  Boom Boxes seems to ring a hollow "We're Sorry" (not unlike the famous BP ad parodied in South Park) a.    Wouldn't the better solution be to make some changes to the system (including server-based reservations, enact DDOS/script traffic rejections, fixing technical problems  etc..), void everything done under the previous broken system and start anew?   I know it is a lot of work,  but after all that  has happened, I can't see another viable way to move forward.  Doing so will mean a clean slate and everyone will get the chance to secure their names through the just and equitable experience they were originally expecting, which I think reflects much better on Carbine than any of the previous alternatives.   Even if this solution is not possible for whatever reason, there are still many other compromises that could be made, such as giving every pre-order account present several "rename tokens" and altering the global  name reservation lock.  Likewise, an immediate step could be giving the option for those who had a name reserved during the problematic time and thus now see that name as locked in (ie the hour long counter counted down yesterday etc..), to unlock it for editing again.
 
Now perhaps there is some information yet to be brought forth,  but given the content of this thread's opening post I urge Carbine to think carefully about what sort of image they're conveying if those 3 steps are the totality of restitution planned. Thank you.
----
			
{| class="blockquote"
Oh hey. Look! A well constructed argument that eludes the attention span of all the dismissive white knights.
----
			
{| class="blockquote"
What ever are you talking about
----
			
We get 5 cookies? I feel like a dog.
 
Next time i do a mistake in my Teleco job i'll offer 5 cookies to my customer to fix the mistake. >.>	
----
			
{| class="blockquote"
We get 5 cookies? I feel like a dog.
 
Next time i do a mistake in my Teleco job i'll offer 5 cookies to my customer to fix the mistake. >.>
----
			
{| class="blockquote"
No it wouldn't "just change who got the names". It would let every have a fair chance at getting names. How has this not been made clear to you by now?
 
Let's SAY 10 people wanted a specific name. Let's say person A was literally the first person to see that annoying *cupcake* with the reserve button. He clicks it, nothing happens. Refreshes, nothing happens. He does so 1000 times over the next 20 minutes. He gives up. Person B tries to get that name an hour later. Fails like person A the first time, but succeeds the second time.
 
Is there any IOTA of fairness in that? Perseverance? Person B only had to try twice while person A tried 1000 times. Person A tried first and for longer and was still SCREWED.
----
			Pretty pissed to be honest . . . I kept trying and trying and trying and eventually I thought I had my name but it didn't trigger the cooldown (I had no idea that this was the way of confirming) So I went to bed happy! Only to find out the next day that there were problems and I used the check thing to find no names there =( Tried again and by then it was taken . . . Gutted. And then my secondary name wasn't allowed for some messed up bizarre reason, made up a new name that it did take and now can't revisit the secondary name because the cooldown period expired! . . Boom boxes are not an apology. . . I've already missed like 5 days logging in due to being busy in real life so have 'lost' 15 boom boxes, getting 5 back it pretty meaningless.	
----
			
{| class="blockquote"
Oh hey. Look! A well constructed argument that eludes the attention span of all the dismissive white knights.
----
			
{| class="blockquote"
 
And what if that DIDN'T actually happen for a particular name?  Suppose person B both tried first AND got the name first.  Is it fair to have a do-over so person A gets another shot?  What if person A does get it in the 2nd round...shouldn't they have a tie-breaker round?
 
 
 
 
Lol, really?  So you are saying noone has ever lost their investement due to, I dunno, a business failure?  You *may* get better rewards, but if so, you are also assuming more risk.  Actually, not a bad analogy now that I think about it.
 
 
 
 
Personally I don't feel a need to defend anything done in the past.  I'm more concerned with the future, and particularly that a reset is about the worst possible idea at this point.  And character/guild renames do not currently exist, so demanding those for compensation by the 17th isn't very rational either, because people will equate the inability of Carbine to do them by that date as being unwilling to.  It's a crap situation without a real solution.  A decent explanation and apology is about the best we can expect.
 
 
Just gotta say that if you redeemed the code and played the game at all, you really don't have much of a leg to stand on here. You can't return the cookie after licking it, you can't get refunds on movies you watched don't like, and game software in particular can pretty much never be returned once "opened".  I'd wish you luck on your crusade, but eventually you'll realize it's just a waste of time.
 
----
			
{| class="blockquote"
To suddenly do this would run the very great risk that many folks would log in and find that the name they reserved is now gone and they were never informed (I didn't know about the boom box thing till a friend told me).
----
			
 
Carbine, I am going to make you an offer you can't refuse.
Boom Boxes + a title in game for all preorders 
"CARBINE i see what you did".
 
 
Jokes apart, i know that many of us are disappointed about what happen. Let me tell you that i would prefer playng with "GHJISHDBS" knowing that during a raid or a instance he will be the one who cover my back rather than playng with "CUPCAKE" knowing that he is the cause of the failure.
Someone can get your preferred name, but no one will ever get your skill.
It was a bad day i know, let's move on and have fun togather because this is what we are waiting for.
 
To the DEVS : Give us that title please!  ;)
P.S Sorry for my english, it's not my native language.
 
 
 
 	
----
			
{| class="blockquote"
Actually I do. The product was specifically advertised as having a preorder bonus which allowed buyers to reserve a name. When Carbine announced a date and time that binded them to having their infrastructure capable of handling any reservation attempt at 1300 cst. Not being able to log in at 1300 cst makes the purchase null and void if the buyer wishes to go that route.
----
			
{| class="blockquote"
 
It was never on the pre-order page as a perk.  Ever.
 
This is what has always been displayed for pre-order bonuses:
 
Exclusive Rocket House
Exclusive Housing Trophy
Exclusive In-Game Title: "Chosen of the Progenitors"
Access to Beta Weekends
3 Day Head Start
In-game Storage Bag
And More!
 
----
			
{| class="blockquote"
 
Carbine, I am going to make you an offer you can't refuse.
Boom Boxes + a title in game for all preorders 
"CARBINE i see what you did".
 
 
Jokes apart, i know that many of us are disappointed about what happen. Let me tell you that i would prefer playng with "GHJISHDBS" knowing that during a raid or a instance he will be the one who cover my back rather than playng with "CUPCAKE" knowing that he is the cause of the failure.
Someone can get your preferred name, but no one will ever get your skill.
It was a bad day i know, let's move on and have fun togather because this is what we are waiting for.
 
To the DEVS : Give us that title please!  ;)
P.S Sorry for my english, it's not my native language.
----
			
{| class="blockquote"
Actually I do. The product was specifically advertised as having a preorder bonus which allowed buyers to reserve a name. When Carbine announced a date and time that binded them to having their infrastructure capable of handling any reservation attempt at 1300 cst. Not being able to log in at 1300 cst makes the purchase null and void if the buyer wishes to go that route.
----
			Thank you 	
----
			
{| class="blockquote"
No.
 
Your issue is with GreenMan gaming. As been stated several times, if you had ordered from Carbine then you would have gotten a refund. GMG is the issue, one that you apparently ignored warnings of. Carbine made the product but they were not the ones who sold you the game and is keeping you from refunding it.
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Lol, nope.  Let me direct you to the Wildstar User Agreement that you agreed to when you redeemed the code and started the game up.  It basically says that once you agree to it, you can't request a refund, and that services may be interrupted for reasons within or beyond the control of NCSOFT, and they don't guarantee you will be able to use the game or any account whenever you wish to do so.
 
As I said, no leg to stand on.  But by all means, carry on....
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Lol nope right back at ya. That advertisement was a fraud. It never came to fruition. You can white knight for them all you like but that does not change the fact that they broke a promise to those who preordered and were not able to participate at 1300 cst. Sorry :(
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Lol, nope.  Let me direct you to the Wildstar User Agreement that you agreed to when you redeemed the code and started the game up.  It basically says that once you agree to it, you can't request a refund, and that services may be interrupted for reasons within or beyond the control of NCSOFT, and they don't guarantee you will be able to use the game or any account whenever you wish to do so.
 
As I said, no leg to stand on.  But by all means, carry on....
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"may be interrupted for reasons within or beyond the control of NCSOFT"
 
Come on man, for a guy that supposedly writes contracts for a living, you can't possibly need that explained any further!
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			I think RanceJustice's post summed it up nicely....i for one reside in Western Australia and waited online waiting for name reservation between middnight our time till 6am but had to get some sleep for work...but it wasnt till after work that day that i was able to get a name done ...i personally reckon the people that crashed their website with those scripts shouldnt be rewarded for their attacks and everyone get get a free and equal swing at names and they should scrap all names and do it at launch where people can try for names on whatever server they choose....while im down 6 hrs of my time at the end of the day ill still play wildstar at launch and wont cancel or rage quit i feel some of the magic has gone outta the excperience....	
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No. As I have stated multiple times (which you have apparently failed to read multiple times) Carbine promised a product and did not deliver. Therefore it is their fault. I actually don't blame gmg for not wanting to pay for Carbine's failures.
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Also, why are the devs telling me that if I had purchased directly from Carbine then they would refund my order? If that user agreement actually opted them out of refunding for false advertisement.
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"(g) Game Account - An Account for use with the Game that may be made available from time to time by NCSOFT"
 
That addresses absolutely nothing about the promise that was made to offer a name reservation upon preordering. Nice try (not really).
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Do me a favor.
 
Go to the name reservation section of the website and well me if it's up or not. You don't have to actually, it is.
 
In fact. It you have yet to snag a name, you can reserve both that and a guild name if you want.
 
Now the original advert said that you would be able to reserve a name.
 
Can you right now? Yes.
 
Did the original advert say that you were guaranteed a specific name? No.
 
Did the advert say that it's promise was valid for one day? No
 
How long do you have to use this system? May 23rd.
 
If someone who preordered the game before just logged in for the first time tonight, would they be able to go and try for a name? Yes.
 
Now this has already been explained before and mentioned but, for the sake of things, why don't you tell me how carbine is not delivering on what it advertised?
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They are allowing pre-orders directly from them to be cancelled and refunded, with a penalty of a perma-ban on the associated account from what I understand.  But they are not obligated to under the terms of their EULA.
 
And anyway as others have said, since you gave your money to GMG, they are the ones that would have the responsibility of refunding it under whatever their refund policy is.
 
PS: could you please learn to use the edit button!
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Oh hey. Look! A well constructed argument that eludes the attention span of all the dismissive black knights.
 
https://forums.wildstar-online.com/forums/index.php?/topic/46736-an-apology-from-the-devs/?p=469227
 
 
Oh hey. Look! A(nother) well constructed argument that eludes the attention span of all the dismissive knights who say NI.
 
https://forums.wildstar-online.com/forums/index.php?/topic/46736-an-apology-from-the-devs/?p=469929
And another (maybe a little less well phrased that the other two):
 
https://forums.wildstar-online.com/forums/index.php?/topic/46736-an-apology-from-the-devs/?p=468716
 
Also going to add this:
 
A guy that clicked 20,000 times with no script as fast as he could all at once (or in bursts) to get or re-re-re-recheck his name (because without console and scripts you didn't know if you got it) did the same or more damage by slowing down the system as a guy that used a script (while that was still working) for 2 min and got it and left forever.
 
Plus all of this is moot because if you looked at the page with console open and clicked the button not every single click translated into another attempt (probably because there were still some limits for inputs, if not from the start, very soon after that) <-I may remember that wrong though.
 
Punishing those guys doesn't work specially since in fact doing it by hand works the same way and that most of them felt forced to use it at the time to not be left behind (or so they thought, since it works out the same).
 
---------------------------
 
Edited this and replaced the huge quotes with links (even if I wanted to make the point that pasting all of that quote everywhere isn't a good idea).
			
				
	Edited May 16, 2014 by Kain Reave	
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gmg did not break a promise, carbine did.
 
 
PS: no
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"may be interrupted for reasons within or beyond the control of NCSOFT"
 
Come on man, for a guy that supposedly writes contracts for a living, you can't possibly need that explained any further!
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I agree with Azure Prower, an awesome post mate.
If it matters at all carbine, I am not happy with 5 boom boxes. I think its a pretty insulting compensation for people wasting hours upon hours to get a chance at a name.
 
We just want a fair shot at getting our name, and hope you can penalise those that cheated.	
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Nobody is going to reserve a name on a server they're not going to play on, that's absurd.
 
A free name  change is fairer than a reset... It's that simple
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But what about YOUR broken promises!!!
 
"You have no right to obtain any recompense for the foregoing, and that you will not seek to obtain any recompense for the foregoing."
 
 :D 
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Ok section 10 then. The context of this is meant for the actual game, and even if it was no meant for that, it still does not give them an excuse to false advertise. I don't expect to convince you of anything but when I get my money back and my account is no longer allowed on this website I will let you know on /r/wildstar that I managed to get my money back.
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Do me a favor. Go back and read my posts. I have stated again and again and again MULTIPLE times and yet you STILL fail to read. Screw it, let me break it down Barney style for you:
 
1) Carbine make a promise to for name reservations.
2) Carbine announces time and date for said reservations.
3) Carbine fails to have the service available for everyone at said time for those reservations.
 
Now I have already explained before and mentioned but, for the sake of things, why don't you read what I have posted? You can white knight it all you want, but Carbine broke a promise.
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The time that the service is available is from may 13th to may 23rd. We are still in that time. They also pushed the original time. Back several hours when the servers had trouble.
 
Your argument only has validity if they said that you had several hours on xyz date to reserve a name and the service was never offered at all. Unfortunately for you and your argument, the service is still up, it was and still is being offered, and people can still reserve a name.
 
But it doesn't matter anymore here. It's obvious you don't get it. I don't care anymore at this point. This argument with you has been going for several hours and I need sleep.
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It doesn't really matter if it's legal or not, or if we can seek recompense or not. A company that pisses of it's customers will find them going elsewhere. Goodwill, trust and reliability are the concepts that matter.
 
The name reservation fubar has born alot of badwill ambassadors and plenty more who are on the fence. If Carbine/NCSoft is a professional group they will work out the best possible solution to this, whether or not they have any legal obligations to do that. Otherwise they will lose out on future income; because their customers feel cheated, even if they aren't from a legal perspective, and will go elsewhere with their money. Simple as that. 	
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No body got screwed over. The name reservation site was "up" when it was supposed to be. The fact that it failed doesn't mean you got screwed over. Honestly... how self involved and egomaniacal do you have to be to personally take offense and feel screwed over when something like this happens? It affected everyone! Some of you need to get back to reality and lose the idea that the universe is here to cater to your personal needs... it's pathetic.
 
Thank you Carbine.	
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No body got screwed over. The name reservation site was "up" when it was supposed to be. The fact that it failed doesn't mean you got screwed over. Honestly... how self involved and egomaniacal do you have to be to personally take offense and feel screwed over when something like this happens? It affected everyone! Some of you need to get back to reality and lose the idea that the universe is here to cater to your personal needs... it's pathetic.
 
Thank you Carbine.
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Dear Carbine,
 
I am one of the individuals who was affected by the failings of the name reservation website and poor response and communication on your part.
 
I recognize that you did not intend this to happen and appreciate that you are sorry and attempting to make amends with the community.  However, boom boxes, CREDD, free game time, or similar quick fixes are a slap in the face.  By implementing name reservation globally, you devalued the 3-day head start.  I and many others are now assured of not being able to secure the name we want on even a single server until after June 17, if ever.  This is not due to a failing on our part but to poor planning and resource allocation on yours.  Appropriate responses would have been to scrap name reservation or allow players to reserve one additional name on a single server.  Providing us with fluff that will likely be sold for CREDD shortly after the game goes live is unhelpful.
 
I am sorry if I sound harsh, but I, along with many, many others, was affected badly by this experience.  Perhaps more important, you are not instilling confidence in your capability to successfully launch an MMO ("WOW killer" or otherwise).  As noted, you had a bad day.  However, your response is very disappointing and, sadly, as I predicted it would be.
 	
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I ended up not getting a refund. Because I purchased it on amazon. All digital sales are final through them, which I completely understand. But I had a 20 dollar off credit to my account, so I didn't lose too much on Wildstar. 
After relaxing for a bit, and even after I got my name somehow hours later. I'm really torn on how to feel about this.
 
First, I believe this apology is completely sincere, and that should mean something. However Carbine knows, a apology - no matter how sincere, doesn't change the fact some people missed on on names. 
So they players who missed out something. This is all good, I'm pretty convinced most Devs wouldn't - though Zenimax did give people free game time (five days) for their problems - not enough, but hey nice gesture like Carbine's boom boxes. All this is good for the most part, they give boomboxes.
 
Okay, the bad is everyone got boomboxes, even the people who got their names and rubbing it in people's faces, singing the praises of how well Carbine handled this.
Pretty insulting really, reward the people who did and didn't miss out equally. Now I know there is no way to reward all the people who missed out one by one, but still there had to be a better way. The fact is the thought process on the name reserving aspect was bad, and with any bad idea, it's really hard to turn it into something good. What is concerning is nobody with the most power, stepped in and shot down this bad idea. So I think it's a fair worry, that other choices could be made in the future, that are the same and lack wisdom. Some people say there is a established baseline of bad choices starting with 40 man raids - but I don't buy into that. Time will tell.
 
I started thinking about ways Carbine could have done better here. I think a free month of game time for everyone, and the boomboxes, would have been better. However to some people a month of free game time, doesn't cover losing out on a name you have had for years, or really wanted. So the truth is the people upset by this are already gone. Nothing you can do, but what they did.
Sure they could have just reset everything and waiting until headstart, but then that's is like trying to put out a fire with gasoline. All these other ideas sound good but, keep in mind, they are only good to you. 
 
 
The only way Carbine can really make up for this is, produce a great game, and never shit the bed like this again. Learning their lesson here. People will forget this, if they can do that.
 
But I get it, if your partner cheats on you, and the next day tell you how sorry they are, that doesn't make you feel any better. Now if they do that but say sorry and offer you a gift card? That would make someone even more upset. Seems to me that's how serious some people are taking it.	
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			It's boiled down to: Give me the name I want, or I will forever be upset.	
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			I for one accept your apology, and although you didn't have to be so generous, I'll enjoy opening my 50 bonus Boom Boxes. :D	
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It's boiled down to: Give me the name I want, or I will forever be upset.
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Seriously, though... this game looks like it has a TON of potential.
 
Just remember that a journey of a thousand light years begins with a single misstep.	
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It's actually boiled down to: Give everyone a fair chance at getting a name they desire or people will forever feel cheated.
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			So a bunch of uncreative people are mad and whining because they can't be something common like "Dragonking", "Pwnlord", "Ravenhart", or some variation of Legolas? Flex the right side of your brain, folks. I've never ONCE had an issue coming up with unique names, in my history of MMO's.	
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People are fooling themselves.  It was fair.  It sucked, but it was fair.  I had the same chance as you.  There will always be server issues/crashes.  Every single mmo has them during a launch.
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Carbine,
 
Over dozens of threads your whole community is thrashing at each other, where is all the goodwill going?
 
Make sure your Monday fix is notable, we are 15 days away from your grand entrance onto the MMO stage and right now the gaming community is only talking about this mess.
 
Get all the senior people you need onside to tell the ncsoft money man, that yes sorry, this is going to cost a lot of money, we screwed up.
 
You have a few more day's of name registration to produce assets that look after both sections of this divide, don't tell me it cannot be done, it's data, nothing more, yes it will take a huge effort, but you can create some backend solution to this *cupcake*ing mess.
 
"The Devs are listening"	
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Yes because that's clearly the issue that everyone cares about. Not the fact that Carbine screwed up and is doing a shitty job of compensating us.
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I think y'all are just trolling for free stuff at this point.
 	
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Well the entire purpose of reserving a name is to get it locked to you before someone else does. So I'm pretty sure it starts with uncreative people.
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You're fooling yourself. Carbine has already stated that the issue causing the problem was not a server load issue. This was a glitch with their system.
It's not fair because it wasn't first-come, first-serve. I'm sorry you think that if you try to reserve a table at a restaurant you think it'd be fair for them to flip and coin to decide whether they'll allow it.
 
 
 
Yes because that's clearly the issue that everyone cares about. Not the fact that Carbine screwed up and is doing a shitty job of compensating us.
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Carbine,
 
Over dozens of threads your whole community is thrashing at each other, where is all the goodwill going?
 
Make sure your Monday fix is notable, we are 15 days away from your grand entrance onto the MMO stage and right now the gaming community is only talking about this mess.
 
Get all the senior people you need onside to tell the ncsoft money man, that yes sorry, this is going to cost a lot of money, we screwed up.
 
You have a few more day's of name registration to produce assets that look after both sections of this divide, don't tell me it cannot be done, it's data, nothing more, yes it will take a huge effort, but you can create some backend solution to this *cupcake*ing mess.
 
"The Devs are listening"
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So a bunch of uncreative people are mad and whining because they can't be something common like "Dragonking", "Pwnlord", "Ravenhart", or some variation of Legolas? Flex the right side of your brain, folks. I've never ONCE had an issue coming up with unique names, in my history of MMO's.
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I know it's hard to believe but some people... care about the state of their game and its community.
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I thought the write up to the "actual" cause wasn't ready yet.  Lets say a reroll happens.  Person A who had a name no longer has a name.  Now he feels cheated and this starts all over again.  People can whine and moan all the want, but what WILL fix the issue?  Some people (not all) will not be happy unless they have the name they want.  It was never a guarantee, I and many others expected it to happen.  15000+ people hammering 1 website will have that kind of impact.
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So I don't see the purpose in name reservation at all if we're all supposed to be the original, creative mastermind you suggest we're supposed to be.
 
 
 
I know it's hard to believe but some people... care about the state of their game and its community.
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Oh and at all the whiners asking people to stop being cry babies.
 
http://www.ign.com/
 
Have a look at this sites metrics and tell me that they chose that name for their site poorly, not only does it (IGN) matter, its all that matters.
 
I got my name FYI	
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