100390-item-sellingpurchasing-problem-developers

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Hello
 
I am going to post here my conversation with the support side of Wildstar. you will see my exact issue, my immediate request for help from support and there long awaited response with NO solution to a problem that could easily be resolved and is obviously not someone trying to cheat the system. So here we go......
 
So last week about mid week I finished capping my Elder Gems and was excited to buy my first piece of purple gear for my Stalker. I made my way to the vendor and after much consideration I purchased medium gloves that were better stats in every way. I was so excited reading them and comparing to my currrent gear that I made a simple mistake. I had my Inventory open, My character page open, and the vendor open.
In my excitement I forgot that I had the vendor page still opened and as I right-clicked to EQUIP the gloves I SOLD them on accident. I then IMMEDIATELY made a request to support to please help me and I explained in detail what happened just like I have done here. After over a week waiting for a response I was told the following and I am posting this directly from my email.
 
Clarck (WildStar Player Support)
Jul 21 14:10
Hi there, James!
I have reviewed the incident that you’ve reported and we will be unable to offer a restoration at this time.
If you believe the loss was caused by a bug that occurred in the game, you can use the in-game Bug Reporting Form by typing "/bug" into the chat window. This form goes directly to the QA team, and speeds up the bug-fixing process.
If you want to discuss options for this type of issue in the future, the best place to get your feedback heard is on the forums! If you log into your forum account, and then click on “Forums” and in the list of forum discussions, there is one called “General Discussion,” which I've linked for you below:
https://forums.wildstar-online.com/forums/index.php?/forum/102-general-discussion/
Please understand that the WildStar Support Team cannot make exceptions to this policy.
Cheers,
ClarckWildStar Support Team
 
First of all every single vendor has a BUYBACK tab and you can purchase back something you sold because there is no safety mechanism that says "hey are you sure you want to sell this freaking amazing purple that you accidently clicked on". In most cases selling a purple to a normal vendor you simply buy it back BUT in this case they gave me back roughly half of my Elder Gems and poof the item is GONE and you cannot get it back via the BUYBACK tab. So i have wasted 2/3 of my weeks worth of work in Elder Gems to an easily solvable solution that any intellignet GM can see is not an exploit or some devious plan to get an advantage or screw Wildtar somehow. I am so angry about the response that I am seriously considering closing my account and going back to WoW where the Support Team is ACTIVELY looking to keep their customers and put the CUSTOMER FIRST. I do understand you being busy with support due to the fact that you have SO MANY freaking bugs you have no time to help people properly BUT with that in mind I dont care! When I buy a service or product I expect it to work, do for me every thing that you made it out to be, and you to treat me as if I am the most important customer you have EVERY SINGLE TIME WE HAVE ANY COMMUNICATION. Just an FYI....I have 4 friends that I have funded personally to play Wildstar because we expected it to be atleast as good as WoW and really forsaw its potential to be better. At this point I will likely cancel all 4 subscriptions at the end of July.	
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			I agree with you that support could be better but please respond to your ticket that your issue is not resolved.  You also have to realize that this was your mistake, not a fault of the game's.  I remember life before Buy Back, I lost quite a bit before that was implemented in another game that shall not be named. 	
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started out ok... turned into rampaging rant of hate.. while it does suck what happened, its really your fault...
ive only made one purchase with elder gems so far, and it was on accident. i was then able to sell it back for full refund of gems spent. i take it i was just lucky that i got full refund for the item? 
but really i lost all concern for you near the bottom of your post, sorry	
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Friendly tip, if you're copy/pasting from an email with a colored background, or from a post in these forums, paste then recopy from a text document so it doesn't do that weird text color/text color and box thing :(   :)
 
But OK, if you don't like their support/service, go back to WoW.  But I can say it has nothing to do with "putting the customer first" and everything to do with keeping money in their pocket.  They've given in to so many PEBKAC issues that they've created a generation of self-entitled gamers.	
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			Don't let a minor problem that can be fixed in a week of Elder Gems stop you from playing a game you enjoy! Plus, it's only a matter of time before you replace those gloves with something better. Gear isn't forever.	
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			I think you gave me good advice! Im going back to WoW...Peace!	
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Carbines support is disappointing, other companies would have done the restore even though it was your own fault.
No, this isn't other games its Wildstar but it is competing with those other games. support included. 	
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