149943-account-banned-after-purchasing-ncoins

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Our medic heal got a perma ban after purchasing some Ncoins yesterday with his new credit card. Since the french NCSoft support is not very helpfull, we don’t have any choice but to post here.
 
Everything started the 23 october when our guildmate ordered 20€ of Ncoin from the cashshop. He received his 1600Ncoins, bought some stuff in the shop and everything went well.
 
In December he saw on his bank account that “Findmyorder.com Ireland” took 20€ from him the 26 october. Since he had no clue of what was this company and since it has terrible reviews on internet, he started to be suspicious. He checked his bank account to find any other purchases and realized that “Findmyorder.com Ireland” took 160€ from him the 25th September without him purchasing anything from that amount. He went to the police to fill a complaint for credit card scam and went to the bank to get a refund for the 2 purchases (160€ and 20€). His credit card got destroyed and he got refunded 180€ the 15th January.
 
Now yesterday (24/02) he wanted to buy a costume and spent 20€ on Ncoins again. He purchased them with his new credit card, received an email from NCsoft confirming the transaction, got the Ncoins and bought the costume. Minutes later he got disconnected with a message telling him he has been banned.
 
Since NCsoft doesn’t say anything about the reason concerning the ban, we tried to understand what it could be. Our guildmate felt that it might be because of the purchase of Ncoins and mentioned that he had lately some problems with his credit card with a shady company named “Findmyorder.com Ireland”. One of us told him it was the service used by Ncsoft to do the transactions when you buy something from the shop. Bam, mystery solved... We don’t know what happened. If it’s his bank that refused the transaction or if it’s “Findmyorder.com Ireland” but ultimately he is banned for a huge misunderstanding.
 
It turns out that out of the 5 persons who ordered Ncoins lately in our guild, only 2 of them had “findmyorder.com Ireland” as the billing company for such purchase, the other players having different company names. The billing company for NCsoft is never mentioned on the confirmation email sent by NCsoft after the purchase and it’s up to the client to find what the hell is “findmyorder.com Ireland”. It’s a total mess and he clearly got stolen 160€ from this shady company in September. It’s unfortunate that the legit NCoins purchase from October was canceled and refund but how could he know? NCsoft use another billing company for monthly abonnement…
 
Is there any way that this issue can be solved ? He definitely wants to pay for the Ncoins he bought but he can’t let some random company take 160€ from him for no reason. 	
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NCSoft really should correspond the reason behind the ban and talk to our guild mate about fixing an honest mistake. I would also have claimed money back off Findmyorder.com Ireland if it had appeared on my statement, as far as im aware im dealing with NCsoft not some Micky mouse third party.
 
Hopefully NCsoft and carbine can help resolve this, he is a loyal wildstar player from a loyal Wildstar guild that has stuck with Wildstar in very dark and difficult periods of the game.
 
#FreeourDesty	
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			If he did a charge back, they will ban the account for it... believe that bit is in the ToS.	
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If he did a charge back, they will ban the account for it... believe that bit is in the ToS.
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Does it also mention findmyorder.com Ireland in the ToS?
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No, but, based on my experience with other companies.. it probably mentions it somewhere during the ordering process.. I can't confirm that, because I'm in the US so they're not the payment provider for my orders..
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I just checked, i cant see any mention.
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Your guildie needs to contact support.  He'll have to use the option to email them, since he probably can't log into the site to open the ticket that way.
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He has thats the issue, they wont discuss the ban with the person they banned.
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Over here at least, the company NCSoft uses for handling charges (for subscriptions and everything else) is Digital River. Whether NCSoft contracts billing out to different companies based on geographic location or whether Digital River subcontracts out to other companies IDK. Have your guildie email support, sometimes getting different reps helps.
 
Good Luck	
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From the email you get when purchasing:
 
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Please use this as your proof of purchase. If you paid by credit card, please look for DRI*NCSOFT Corp. on your credit card billing statement.
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From the email you get when purchasing:
 
 
And I've actually checked my CreditCard statements, and ALL payments ever made to NCSoft are actually containing DRI*NCSoft Corp in their message.
So either your bank is doing something really weird by not mentioning the correct information, or someone is paying somewhere he shouldn't with his credit card.
 
And yes, reversing transactions is a warranted case for banning an account because:
It's considered Fraud	
It costs NCSOft money
 
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Our medic heal got a perma ban after purchasing some Ncoins yesterday with his new credit card. Since the french NCSoft support is not very helpfull, we don’t have any choice but to post here.
 
Everything started the 23 october when our guildmate ordered 20€ of Ncoin from the cashshop. He received his 1600Ncoins, bought some stuff in the shop and everything went well.
 
In December he saw on his bank account that “Findmyorder.com Ireland” took 20€ from him the 26 october. Since he had no clue of what was this company and since it has terrible reviews on internet, he started to be suspicious. He checked his bank account to find any other purchases and realized that “Findmyorder.com Ireland” took 160€ from him the 25th September without him purchasing anything from that amount. He went to the police to fill a complaint for credit card scam and went to the bank to get a refund for the 2 purchases (160€ and 20€). His credit card got destroyed and he got refunded 180€ the 15th January.
 
Now yesterday (24/02) he wanted to buy a costume and spent 20€ on Ncoins again. He purchased them with his new credit card, received an email from NCsoft confirming the transaction, got the Ncoins and bought the costume. Minutes later he got disconnected with a message telling him he has been banned.
 
Since NCsoft doesn’t say anything about the reason concerning the ban, we tried to understand what it could be. Our guildmate felt that it might be because of the purchase of Ncoins and mentioned that he had lately some problems with his credit card with a shady company named “Findmyorder.com Ireland”. One of us told him it was the service used by Ncsoft to do the transactions when you buy something from the shop. Bam, mystery solved... We don’t know what happened. If it’s his bank that refused the transaction or if it’s “Findmyorder.com Ireland” but ultimately he is banned for a huge misunderstanding.
 
It turns out that out of the 5 persons who ordered Ncoins lately in our guild, only 2 of them had “findmyorder.com Ireland” as the billing company for such purchase, the other players having different company names. The billing company for NCsoft is never mentioned on the confirmation email sent by NCsoft after the purchase and it’s up to the client to find what the hell is “findmyorder.com Ireland”. It’s a total mess and he clearly got stolen 160€ from this shady company in September. It’s unfortunate that the legit NCoins purchase from October was canceled and refund but how could he know? NCsoft use another billing company for monthly abonnement…
 
Is there any way that this issue can be solved ? He definitely wants to pay for the Ncoins he bought but he can’t let some random company take 160€ from him for no reason. 
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NCSoft really should correspond the reason behind the ban and talk to our guild mate about fixing an honest mistake. I would also have claimed money back off Findmyorder.com Ireland if it had appeared on my statement, as far as im aware im dealing with NCsoft not some Micky mouse third party.
 
Hopefully NCsoft and carbine can help resolve this, he is a loyal wildstar player from a loyal Wildstar guild that has stuck with Wildstar in very dark and difficult periods of the game.
 
#FreeourDesty
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How would your friend not connect the two. When you see a transaction for x amount you should think what have I bought for that amount. He should have noticed that NCSoft purchases were no where to be found. There's significant blame here on your fried but accidents do happen.
 
It's standard practice for game companies to ban accounts that charge back. Fraud is huge. Gold sellers use stolen credit cards and use them to buy the game and pay for transfers etc and then sell the in game currency. By the time the credit card is discovered they've already dumped the account.
 
Unfortunately I've had experiencing with an in game problem with support and they were beyond useless. I dont think they understood the issue and eventually it was down to  server reset that it finally worked.
 
In my experience the first tier of support are useless if they give you an auto response or you feel that the response is unsatisfactory then ask for it to be escalated; usually they are far more experienced and you get the problem solved then. Explain the situation clearly and with enough details. Your English seems fine but if your friend's not then proof read it so there's no misunderstandings.
 
If your friend still wont get it back then as a last resort I'd PM a Community manager on these forums as they might  understand the problem better and at least direct support if they can't fix it your self.
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Billing companies from Ireland have terrible reputation in France and are often connected to scam and taxe avoidance. Since he checked his bank account only 1,5 month after purchasing his NCoins he didn't connect NCsoft to it. Moreover he still can't find why "findmyorder.com Ireland" charged him 160€ in september. It is clearly is fault for canceling the 20€ NCsoft payment but at the same time the Irish company took him 160€ for no apparent reason. There must be a way to fix this, repay NCsoft and lift the ban...
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I am EU player (central europe) and still all WS purchases used mentioned DRI*NC soft company. Just saying.
 
That ofcourse goes for direct NC soft purchase. There are more possibilities, like third party vendors and coupons which may be different story.
			
				
	Edited February 26, 2016 by Jayvi	
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			Carbine don't ban 600 days account for NOTHING! Just remove the object or ask him to pay with paypal or whatever and give him back his account! He's one of the few ppl who wants to play your game!!!	
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			Furthermore, he does the best housing craft ! Give him back our Desty !	
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			Plz, give him back his account, we need him :(	
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Give us Desty back !
How could you ban a player who has been a subscriber since the game release and without trying to see with him what was wrong O_o
Great way to deal with your customers, keep doing it like this and soon there won't be anyone left...	
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Give us Desty back !
How could you ban a player who has been a subscriber since the game release and without trying to see with him what was wrong O_o
Great way to deal with your customers, keep doing it like this and soon there won't be anyone left...
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			A 2 second search revealed that "Findmyorder.com Ireland" is Digital River. Your friend just might be out of luck in this case.	
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From the TOS you, and your friend agreed to:
 
YOU ACKNOWLEDGE, AND FURTHER AGREE, THAT CARBINE MAY, IN ITS REASONABLE DISCRETION, TERMINATE UNDER THE PROVISIONS OF SECTION 3( B) ANY ACCOUNT RELATED TO ANY ATTEMPT TO OBTAIN A REFUND OF ANY PAYMENTS, WHETHER SUCH ATTEMPTS ARE MADE BY CONTACTING AN ISSUER OF CREDIT CARDS OR OTHERWISE, AND THAT CARBINE MAY TAKE ANY OTHER ACTION IT DEEMS APPROPRIATE UNDER THE CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO RECOURSE BY WAY OF ANY COLLECTION AGENCY AND/OR CREDIT REPORTING AGENCY WHEN A REFUND HAS BEEN OBTAINED WITHOUT SIGNED WRITTEN CONSENT FROM A LEGALLY AUTHORIZED REPRESENTATIVE OF CARBINE.
 
If your friend didn't want his account closed, he shouldn't have done a charge back.  Carbine is not at fault, your friend is.  The only way this is going to get resolved, is for your friend to work with support.  If they won't.. then nothing will change, and all the posts in the world from people who AREN'T the account holder won't do anything.
 
If your friend really wants to get this resolved, you guys need to tell him to contact support.  That's it.. that is the single course of action that will get this issue resolved.
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If your friend didn't want his account closed, he shouldn't have done a charge back.  Carbine is not at fault, your friend is.  The only way this is going to get resolved, is for your friend to work with support.  If they won't.. then nothing will change, and all the posts in the world from people who AREN'T the account holder won't do anything. 
If your friend really wants to get this resolved, you guys need to tell him to contact support.  That's it.. that is the single course of action that will get this issue resolved.
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			NCsoft can't be related to the 160€ and he is not blaming them for that. He tried to reach the french support but they just quoted the Section 3 of the TOS and said they can't unban the account for security mesure. We are raising awaireness to find a solution. It's just a huge misunderstanding over a stupid company name. If he finds a way to refund NCSoft maybe they can reconsider their decision and lift the ban ?
			
				
	Edited February 26, 2016 by Popufette	
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GIVE THIS MAN HIS ACCOUNT BACK !!
 
Crabenie plz...
 
Do players (the most loyals, imo), who never left your game by their own, annoy you so much that you need to ban their account? (for giving you money?)
Fixe it, quickly, it should be done already (if it would have been cash shop).
Or I'll have to get my heavy gun out, and you kids really don't want to deal with The Dragoon.	
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			It is an extremely unfortunate chain of events that led to this, but I want to point out that they aren't doing this just for *cupcakes* and Giggles, they aren't being bad for following their own policies.  Hopefully the guy can get this resolved, it was an unfortunate error that shouldn't cost him his account :(  And it will probably take more than a day or two to get this resolved, especially considering we are coming up on the weekend.
			
				
	Edited February 26, 2016 by beattlebilly	
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This sets a very bad example. I'm afraid to buy NCoins now.
Not only the payments are more than what was bought, but you also get banned ? 
Please fix this and lift this unfair ban. 	
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			Hey OP - sadly we can't discuss your friends account with you due to privacy reasons. Please have them contact Customer Service directly - here is how they can do that. Thanks!	
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Sunny please, someone with the ability to fixe this problem should already be advised of the situation.
It already takes too long for something insignificant.
Be professionnal.	
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Hey OP - sadly we can't discuss your friends account with you due to privacy reasons. Please have them contact Customer Service directly - here is how they can do that. Thanks!
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