136402-pissed-off-at-the-cold-shoulder-many-are-getting

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Yes we the players understand you have a lot on your plate
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I simply want to ask a fair question, but instead I and many others like me are muted ignored or had our support tickets deleted. Yes I previously left the game for my own reasons but I and many others are back now. So its time to turn over a new leaf, but that's hard to do when you treat us like $hit. So now that younhave an understanding of where we are coming from.
 
The question was asked when this change comes to an end and the game is once again running smoothly, are we going to be compensated/reimbursed for this time that we can't play due to all the issues we are experiencing?
 
I think this is a fair question of any gamer of any experience level to ask. But no! Yesterday during the Twitch broadcast I personally witnessed this same question ask only to see it deleted. The sad thing about this was it wasn't being ask by single players but by Gaming Communities and Guilds that have supported this game over the last year or more.
 
Now why would you, Carbine/WildStar do this? Is it wrong and improper to want to know. In truth if you had taken a moment to simply say, 'He will consider it' I wouldn't be writing this post. Yes we the players understand you have a lot on your plate to get the game while it should be. But once again do you have to so rude and disrespectful? Me personally, I spoke to a mod from a previous Twitch broadcast and was told to open a ticket under billing support #1475028, thanks Druid-something.
 
All we are asking for is to have our issue acknowledged. So please before you delete this post please let us know we have been heard.
 
Thank you,
Ranph Edwalson
			
				
	Edited October 3, 2015 by Ranph	
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			i suspect they don't want to give out any compensation until the servers are actually working without problems for at least a week, you know...so they can do their weekly maintenance.	
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Just a quick update. This morning I finally got a email from the support bot acknowledging I have a support ticket at all. The kicker in the message was the statement of 'we will get to you as soon as we can!' Not holding my breath. But I do still want a official answer to my question of reimbursement of game time, as game card slow runs down. Thanks again for checking out my post.
 
Ranph	
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You're asking for a compensation, based on a problem where they cannot even fathom the scale of it.
They will provide a compensation, it's the only fair thing.
But before they can provide an adequate compensation, they need to resolve this problem first.
Only when the scale is known they can talk about reimbursement.	
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			they would have to extend the signature/c.r.e.d.d duration 3 days ~ 7 days because of the character server downtime	
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			Had some issues my self all my own fault and support sorted it for me pretty dam quick. Im sure there just snowed under at the moment. Feel your pain bud but I'm sure they will get round to it.	
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			You have to at least acknowledge the fact that their support is more than likely backed up for weeks to months with the relaunch. I would expect a few weeks for a real answer.	
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All we are asking for is to have our issue acknowledged.
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You have to at least acknowledge the fact that their support is more than likely backed up for weeks to months with the relaunch. I would expect a few weeks for a real answer.
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Had some issues my self all my own fault and support sorted it for me pretty dam quick. Im sure there just snowed under at the moment. Feel your pain bud but I'm sure they will get round to it.
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			unless you are paying for signature status what reimbursement do you expect for something you are getting for free	
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			Nice to know that when i send in a support ticket for a random bug,, payment issue or what have you, the reason it takes days for a response is because there are actually people in this world stupid enough to believe the system is there to ask for clarification over whether they will get reimbursement or not.	
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unless you are paying for signature status what reimbursement do you expect for something you are getting for free
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Nice to know that when i send in a support ticket for a random bug,, payment issue or what have you, the reason it takes days for a response is because there are actually people in this world stupid enough to believe the system is there to ask for clarification over whether they will get reimbursement or not.
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Hey Ranph,
 
I only see one ticket from your account, which was put in on Thursday regarding compensation, which our agents will not be able to answer.
 
As for Support in general, we NEVER delete tickets (sometimes the system may not be up and you cant put them in, but we dont delete them) nore do we ignore players. Current queue is ~3/4 days depending on your issue, a good rule of thumb for launches is the ticket queue is one day long for every day of server problems + number of actual game problems. We are actually ahead and while no one wants to wait, I can assure everyone that we are working to get to your tickets as soon as we can.	
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Thank you for trolling my thread. And under the ToS and the Department of Consumer Affair and the Attorney General of my State, ya I am allowed to ask questions like this and belive it or not expect an answer in a timely manor. Thank you again for trolling my thread!
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Hey Ranph,
 
I only see one ticket from your account, which was put in on Thursday regarding compensation, which our agents will not be able to answer.
 
As for Support in general, we NEVER delete tickets (sometimes the system may not be up and you cant put them in, but we dont delete them) nore do we ignore players. Current queue is ~3/4 days depending on your issue, a good rule of thumb for launches is the ticket queue is one day long for every day of server problems + number of actual game problems. We are actually ahead and while no one wants to wait, I can assure everyone that we are working to get to your tickets as soon as we can.
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Thank you for trolling my thread. And under the ToS and the Department of Consumer Affair and the Attorney General of my State, ya I am allowed to ask questions like this and belive it or not expect an answer in a timely manor. Thank you again for trolling my thread!
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He kind of does have a point, though.  People asking for support with bugs or other such issues kind of have a higher priority than someone asking 'Hey, when are you going to compensate me for the problems you're having?'
 
I mean you're not asking about help with an issue that's directly impacting your ability to play or enjoy the game...you're asking about whether they're going to give you free stuff because of launch issues, isn't that right?  Why would their support staff, whom I believe are meant to deal with technical and account type support issues, have the answer to that kind of question and why should it take priority over actual issues?  Especially when there's already a lot of people swarming them with tickets.
 
You can be frustrated but...all you're really doing is making more work for the support staff and getting indignant about how they won't immediately answer how much free stuff they'll give you for the inconvenience.
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Feel free to look up the definition of trolling.
 
If i was going to be a troll i would edit your post to fix all those nasty errors, however im not, just stating that the support ticket system is not there for that kind of thing, and as such your complaints about it (while not factual, just guesses) are invalid.
 
The system is however there for actual problems, problems that are being ignored while someone checks in on your quest for entitlement.
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But I disagree with one of your statements.
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First off I want to say thank you for your input. Now to the issue you brought up, am I asking for something free because of the launch issues. No! I am simply asking if I will be given back game time I paid for that I have not been able to use because of the launch issues. As for what takes priority, you are correct that is up to them to decide. But my issue is not about that, my issue is about their actions, deleting my question during the Twitch Broadcast, and their system possibily loosing my first 2 tickets due to an issue they admited to. As for getting indignant, I not nor have I. If you read my original post in this thread again you will see its very thought out and based of facts, not on pety emotions. Thanks again for your input.
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Thank you for your response. But I disagree with one of your statements. As I outlined previously, I have posted 3 tickets in total on this topic, and the first 2 are gone. If I am not mistaken in the Twitch Boardcast yesterday or the day before, Omeed acknowledged there was an issue with the support ticket system, mainly he stated it seemed to mostly be affecting the EU system. Could I not be possible that my first 2 tickets got lost rather than deleted? I am open to that possibility. But I sir know for a fact during that same Twitch Boardcast my question on  this topic as well as 8 others I saw were deleted from the chat by the Mods. Just simply stating facts. So all I now ask is for you to stop and put yourself in my shoes, how would you react? Would you repost your tickets as I had done? Would you have tried to reach out on the Twitch Boardcast as I and others had done? Would you have come here to the forums and writen a post as I did and ask as I did for a simple acknowledge ment? I think I have acted rationally and properly. At least I didn't post another Cupcake'ing me thread. Thank you for your time. I personally can't wait to see you all get this game up and running to its fullist potential. From the few moments here and there that I have gotten to play it looks awesomw!
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			OK its a free game so you didnt miss out on anything unless your signature. BUT THE MOST MALEVOLENT PROBLEM IS HOW THEY GUTTED CRAFTING AND TAKEN AWAY BAGS FROM PLAYERS, AND NOT ALLOWED TAILORS TO MAKE BAGS	
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Well, if he describes how his system works, and you disagree with that, there's not much more he can offer. Thanks for your input though! :)
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OK its a free game so you didnt miss out on anything unless your signature. BUT THE MOST MALEVOLENT PROBLEM IS HOW THEY GUTTED CRAFTING AND TAKEN AWAY BAGS FROM PLAYERS, AND NOT ALLOWED TAILORS TO MAKE BAGS
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			All due of respect but this is silly. You're making a ticket asking for compensation to on-going issues in a relaunched game. I am pretty sure they get it, you're frustrated, everyone is! But no need to make demands, they will compensate if they feel there is a need to, like they have always done in the past year. Previously they have given rewards like costumes, game time and such. Just be patient, let them resolve the issues first as i am sure this is their top priority, and then they will look into compensations and reimbursements. But right now they do not know.	
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All MrSmiley said was that they don't delete messages and you aren't being ignored.  Yes, the ticketting system may have had issues.  MrSmiley also stated the agents will not be able to answer your question about compensation.  I know I've posted this in a previous topic, but I'll post it here.
 
In many of the companies I've worked for, at least the ones that provide services people use on a day to day basis, if there were outages, we were unable to give them credit the moment a customer asked if the outage hasn't been corrected because we need an exact length of time to give proper compensation.  It is likely the same thing here and once issues are resolved, I can almost bet you should expect to hear from someone saying "hey guys.  thanks for the patience.  It's all fixed and now here is your reward for being so patient with us!" 
 
Could it have been possible people were being abusive or not following the rules within the same messages they posted on the livestream?  Because honestly, the only mutes and deleted messages I saw during the livestream were people being downright ugly.  I actually saw the question about compensation at least once and it didn't get deleted.
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Please read the statement on the thread before you post, its my reply to chuddingsworth. And to your statement of you didn't see the question of this nature not get deleted, can you be 100% sure you didn't miss mine or Rustynails or the NAGA_Gaming get deleted. Thank you for your input.
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All due of respect but this is silly. You're making a ticket asking for compensation to on-going issues in a relaunched game. I am pretty sure they get it, you're frustrated, everyone is! But no need to make demands, they will compensate if they feel there is a need to, like they have always done in the past year. Previously they have given rewards like costumes, game time and such. Just be patient, let them resolve the issues first as i am sure this is their top priority, and then they will look into compensations and reimbursements. But right now they do not know.
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Thank you for trolling my thread. And under the ToS and the Department of Consumer Affair and the Attorney General of my State, ya I am allowed to ask questions like this and belive it or not expect an answer in a timely manor. Thank you again for trolling my thread!
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Just curious.. but do you ask your car loan company for a refund if you're not able to drive the car for a few days, because it's in the shop?
 
What about your mortgage company, for the time you're at work, and thus, not using the home you're paying 'game time' for?
 
You're not out anything, and none of us (and, yes, I also maintain a subscription to the game), are entitled to ANY form of compensation.  The game is playable.. whether or not you choose to play it because of queue times (which have improved), or lag (which has also improved), or any other reason... doesn't make it incumbent on Carbine to compensate you for anything.
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First off I want to say thank you for your input. Now to the issue you brought up, am I asking for something free because of the launch issues. No! I am simply asking if I will be given back game time I paid for that I have not been able to use because of the launch issues. As for what takes priority, you are correct that is up to them to decide. But my issue is not about that, my issue is about their actions, deleting my question during the Twitch Broadcast, and their system possibily loosing my first 2 tickets due to an issue they admited to. As for getting indignant, I not nor have I. If you read my original post in this thread again you will see its very thought out and based of facts, not on pety emotions. Thanks again for your input.
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Sickle, let me ask you this question. Do you think if this simple question had been answered day ago we would have as many flame post as we do today? "I'm cancelling my account!" "Refund now!" on and on an on! Also if anyone had read my original post, which I am questioning now, my ticket was addressed to 'BIlling' as it is where I was told to make to by a Repersenitive of Carbine. Some please expalilng to me how an account can affect improvements and change to the game code etc? Sorry 'Billing' no disrespect intended. Thank you for your input.
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Just curious.. but do you ask your car loan company for a refund if you're not able to drive the car for a few days, because it's in the shop?
 
What about your mortgage company, for the time you're at work, and thus, not using the home you're paying 'game time' for?
 
You're not out anything, and none of us (and, yes, I also maintain a subscription to the game), are entitled to ANY form of compensation.  The game is playable.. whether or not you choose to play it because of queue times (which have improved), or lag (which has also improved), or any other reason... doesn't make it incumbent on Carbine to compensate you for anything.
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Just curious.. but do you ask your car loan company for a refund if you're not able to drive the car for a few days, because it's in the shop?
 
What about your mortgage company, for the time you're at work, and thus, not using the home you're paying 'game time' for?
 
You're not out anything, and none of us (and, yes, I also maintain a subscription to the game), are entitled to ANY form of compensation.  The game is playable.. whether or not you choose to play it because of queue times (which have improved), or lag (which has also improved), or any other reason... doesn't make it incumbent on Carbine to compensate you for anything.
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To hit the highpoint for you, yes, if i can't drive my car because its in the shop, its called a lemon law.
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Sickle, let me ask you this question. Do you think if this simple question had been answered day ago we would have as many flame post as we do today? "I'm cancelling my account!" "Refund now!" on and on an on! Also if anyone had read my original post, which I am questioning now, my ticket was addressed to 'BIlling' as it is where I was told to make to by a Repersenitive of Carbine. Some please expalilng to me how an account can affect improvements and change to the game code etc? Sorry 'Billing' no disrespect intended. Thank you for your input.
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He said they don't, ie impling staff, flesh and blood humans, it is still possible as both he and Omeed stated possible they were "lost" ie deleted by the system. Please try and keep an open mind about this. Thank you sir for your input. Have a great day!
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			This forum needs the like button for staff posts........ just saying.	
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This forum needs the like button for staff posts........ just saying.
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This forum needs the like button for staff posts........ just saying.
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			I third this option	
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			Much fewer tickets from EU than NA... Why am I not surprised? At least one part of the world hasn't abandoned decorum.	
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			As many has said carbine has compensated in the past why would they stop now? Be patient and if by then nothing works out then you can make threads like this.	
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You're the kind of person that makes people in customer service reconsider their choice of profession.
 
You sound so entitled that it astounds me.  I too, am a Sig member and own the Digital Deluxe copy of the game, and recently earned the continuous subscription benefits when the transition to F2P occurred, and I do not want compensation.
 
Why?  Because unlike you, I realise that things go wrong.  
 
What you should do is wait and see if Carbine offers something to us, not demand it.  On top of that, why are you posting about something you've already raised in a ticket?  Have some patience.  This unnecessary thread isn't going to accomplish anything you want it to or think that it will.
			
				
	Edited October 5, 2015 by surpriselol	
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