149279-why-not-re-enable-the-sim-chase-vendors-for-24-hours

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Yesterday, there was a lot of confusion due to when the Sim-Chase event was supposed to end due to being given two completely different end-times depending on where you looked.  The official event page listed (and still does) the end at 11:59pm PST on 1/26, while it was listed on the forums at 10am PST instead.  Obviously, this caused a lot of people to miss out as they were referencing the (outdated) event page and didn't know to look at the forums for a different event end-time - particularly since most events have ended at 11:59pm and not 10am.  This mistake was the fault of Carbine/NCSoft and as a result, many people are left disgruntled and disappointed that the time and money (whether real or in-game) to obtain sim-cards has now gone to waste due to the event ending much earlier than what was advertised.  This has left a bad taste in many people's mouths.
 
This should be addressed by temporarily re-adding the Sim-Chase vendors to make up for the mistake, giving those who have a bunch of unusable currency another chance to spend it.  (Seeing the event crates re-added to the store would be nice as well, but I'd settle for just being able to spend the Sim-Cards I have).  What would be the harm in giving players a little extra time to buy decor to make it up to the players?
 
As I said, this is the result of a clear miscommunication on Carbine/NCSoft's part, and it'd go a long way towards buying some good will from the playerbase if a little effort was put into fixing the mistake rather than brushing it off with an apology that really doesn't help anyone in this situation.
			
				
	Edited January 27, 2016 by Cantatus	
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			Well, it was worth a try.  I guess I just had higher hopes for how Carbine would address a mistake they made... *sigh*	
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Sorry man, that does suck. :(  Maybe we'll see the event return sooner or something.
 
Btw, I like your avatar pic. :P
 
 
edit: was there something specific you really wanted?
			
				
	Edited January 28, 2016 by EsperXIV	
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Honestly, its not so much about what I didn't get (though I won't deny being a little miffed at the 5p I lost buying particles the night before the event ended, thinking I'd have time to spend them), it's about Carbine handling a mistake the right way.  It goes without saying that I'm a huge fan of the game and want it to grow and succeed, which is why it's frustrating to see things like this happen.  Something that seems to have been forgotten in the transition to F2P is that a large part of building a loyal community is keeping your players happy and making them feel like they matter.
 
Having a miscommunication (and I understand it was an honest mistake) like this where players suffer the consequences of that miscommunication, becoming disgruntled or angry as a result, and having that being basically brushed off while promoting the next event sends the wrong message. It also sets a bad precedent in regards to trust.  Carbine making an effort to correct their mistake could've gone a long way. 
 
Both ends of this event where managed very poorly, and like you said in the other thread, that's the sort of thing that builds cynicism - which is obviously something Carbine should be trying to avoid.  And, sadly, after this debacle, I feel that cynicism starting to set in.  I love the game, but the community side of things could be managed much better.
			
				
	Edited January 29, 2016 by Cantatus	
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			We told them over and over that the website was wrong, but they refused to update it. I don't know why. But, this is like the second or third event in a row where they had just plain wrong information on the website write up of the event. While I have no desire myself for the event to come back again right away, I wouldn't mind it being re-enabled briefly for those players inconvenienced by believing information delivered to them on the official WildStar website. 
			
				
	Edited January 29, 2016 by Atomicpanda	
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			Even confirmation that the event will come back some day (and ideally an idea of when it will return) would help. At least then, it's a matter of waiting instead of mourning the lost opportunity.	
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