Customer Support

Customer Support is a window dedicated to helping World of Warcraft players with any issues they may be having within the game, from harassment to getting stuck, and even offering a way to make suggestions for the game.
This window can be accessed by hitting the Help button on the Game Menu (default keybind: ).
Along the left side of the window players can access the many different options found here:
==Knowledge Base==
The Knowledge Base provides information on known issues, FAQs, and help on how to change interface options.
==Account Security== 
This is used to Open a Ticket to a Game Master for issues involving security threats, such as if you've been hacked. 
==Report Player==
This section gives you information on how to report a player and when you should or shouldn't use it. This option does not have an active button within it.
==Character Stuck!==
The character stuck window gives players two options to preform when they have become stuck: Use your Hearthstone or teleport to the graveyard.
==Submit Bug==
Allows players to inform Game Masters of a possible bug. Contains information on how one should submit an issue.
==Submit Suggestion==
A non-ticket box allowing players to make a suggestion for the World of Warcraft.
==Open a Ticket==
This section allows players the option to open a ticket, open a recent GM chat log, and allows access to the item restore option.
== Getting Help ==
=== Valid Reasons for a Help Request ===
Here is a non-definitive, unofficial list of valid reasons for a help request:
* A major bug, like a broken instance entrance or a hole in the world.
* An exploit of some sort, like a PvP combat cheat, altering a game mechanic, or Gold Farmer macro.
* A harassment event, like obvious racial or sexual harassment or threats of real world physical violence.
* Other violations of the License Agreement.
=== How the ticket queue works ===
Hyphexte from Blizzard Europe, wrote in a ticket reply at 02.12.2010:
 Support is not limited per realm, all Game Masters work on a ticket queue from all English EU realms at once.
In essence this means that there is a global queue for tickets in each localization (English, German, e.g.) and that tickets are serviced one by one (assuming it's a LIFO queue).
Category:Game terms