113288-why-is-it-so-hard-to-find-help-from-you-carbine

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			Hello, I recently tried to use my paypal & my debit card to pay for subscription & it keep saying page invalid or whatever. my account expires today and i just wanted to continue playing on my few days off, Not only that im to low of a level to afford credd, when i try to buy credd from the site it says the same thing it doesnt even let me put my information in. yall need to fix this its sad that the community cant get help with problems like this. its like no other option but to pay 30$ to continue playing. not that im cheap its just i rather save 15 dollars. and a trip to the game store. Carbine do something. no support no help no answers besides from other players?	
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			Did Human even open support ticket?	
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It's weird to me that so many people are saying they never get an answer on their tickets/problems...the tickets I've submitted, some only a few days ago, all got within-the-day responses.
 
As for the card and paypal, the only thing I can think of other than a site bug is you not having the funds or entering the information incorrectly...though I saw someone else say their friend couldn't create a new account and they kept getting an invalid page, so maybe something is just up with the site right now. Is there any way you could ask a friend to try gifting C.R.E.D.D. to you?	
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			its not that my information is wrong or insufficient funds,  soon as i click which option i want to pay as it says invalid page tried it on multiple browsers. & no im loner right now  & no one wants to give 1 credd to a random. understandable. but it just makes me upset that i cannot use my debit card or paypal to continue playing 	
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			Both other posters mentioned submitting a ticket to support and you still didn't indicate/clarify if you have done so or not.	
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			Yesterday they were having issues with their website account creation things. I suggest, as others have, you open a ticket as that'll get you quicker assistance than hoping a mod sees your post before long. Everyone is busy busy. Please make it easier for them with a support ticket. 	
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I'm sorry to hear that you are having issues? When did you last try? We've had a few small maintenances over the past few days, and there may have been some intermittent hiccups. Please try one more time and, if you're still unable to complete the transaction, open a support ticket.
 
Good luck!Team WildStar	
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I'm sorry to hear that you are having issues? 
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Are you asking us if you're sorry? :)))))
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			Morwynne doesn't into keyboard and will read anything that's on the teleprompter. Please disregard anything that seems out of place. :(	
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Morwynne doesn't into keyboard and will read anything that's on the teleprompter. Please disregard anything that seems out of place. :(
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			I've submitted 2 tickets now about the same issue  within the last month and Never hear anything back.. its really annoying.	
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			i been submitted a ticket, still havent gotten a reply 	
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It's hard to stay competitive in this market if your CS is not very good, and I know it's NCsoft side not Carbine, but please take this in consideration..
 
yesterday I went to the WoW website, a game I have not played since the start of Wrath years ago, I didn't have my email account associated w/my WoW account or my PW anymore.  On the support site I had an option of email, live chat, or phone call back...so I selected phone call back w/no expectations or urgency, within 5 minutes (no bs) I had someone from Blizzard (a human!) call me back and reset and fix all issues w/my account.
 
Now this is not Im leaving W* for WoW post, Im not, I just wanted to keep my options open for November w/some curiosity even though I know I can't go back to that form of combat.  But it still stands the competitive market of mmo's and how the little things like good CS goes a long way.	
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NCSoft's lack of human support is by far their worst attribute.  You apparently can only talk to a human if you've experienced CC fraud.  No live chat, no telephone support.. they make some cellular companies look good by comparison.
 
They don't need a bank of 200 representatives to staff a call center 24/7 - but a team of 5 with the option to wait to talk to them is much better than a team of 0 and hoping your support ticket gets some attention before you grow old.
 
Maybe Carbine could staff their own call center, but it might be in violation with their contract with NCSoft.	
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If it's hard, Yell LOUDER. HEEEEEEELLLLLLLPPPPPPP
 
you see, like that. Whenever I do that in the office, someone come to help me.	
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NCSoft's lack of human support is by far their worst attribute.  You apparently can only talk to a human if you've experienced CC fraud.  No live chat, no telephone support.. they make some cellular companies look good by comparison.
 
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My personal experience has been positive as well, aside from the 24+ hour lag time in between support messages, but this was right after launch so I cut them plenty of slack in that department.  Ultimately my issues were resolved satisfactorily.  But how's that CS mantra go?  A happy customer will tell 5 people, an unhappy customer will tell 50?  Something like that.
 
I also hope they invest in changing their ways in this area, as WS has a big enough black eye right now and could use the help.	
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