149146-banned-girlfriend-for-nothing-lost-a-second-customer-in-me

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She was posting auctions on an alt. and gets a notice that her account had been banned and was promptly disconnected from wildstar. This was arround 12:53pm on Jan. 19th. Tried to submit a ticket via the website but a never ending loop of you have to log in to submit your ticket (this was the suggestion of Wildstarops the twitter account. You'd think they'd have a clue to how their own website works. also yes this is pretty snarky and i'm pretty pissed off so the lack of swearing so far is amazing.) She has had the 2-Step verification active forever. No e-mails no warnings no nothing was given. She wrote them her own email. She has never shared her account or anything. 5 hours later gets a reply email asking for more info to review the "Issues" she's experiencing and the verify ownership of the account. Sent in the info as requested. Had to dig through old CC paperwork to even find the last 4 digits of the card used to buy the digital deluxe version when it launched.  Mind you the card in question has been inactive for over 6 months at this point.  2 days later, Jan 21, 12:35pst get a response that the payment processor has determined a recent purchase attempt met certain criteria and characteristics indicative of fraudulent purchase attempts. and the account has been permanently closed. and ineligible to be reopened for any reason. Now how the hell can this happen with 2 step verification on all the time? And with a card on file that has been inactive for over 6 months? Nice to see they can just arbitrarily close someones account and claim fraudulent activity when it'd be damn near impossible due to their 2 step verification and a card on file that has been inactive for over 2 months. No evidence given as to what was supposedly attempted to have been purchases and no chance to even appeal. Instead just ban a lady who honestly loves the game and spends most of her free time playing it and building on her plots.  the lack of communication regarding this is so frustrating I'm done with Wildstar forever too at this point.     - One pissed off Boyfriend.
Also posted to reddit. https://www.reddit.com/r/WildStar/comments/422uhm/heh_was_fun_while_it_lasted/
 
 
Little Update 1/28/16: She got her account back this morning. An NCsoft support member emailed her saying after looking at the account the action was not necessary and the purchase made was fine and he unbanned it. (No idea what purchase was ever made but that's neither here nor there now.) 
			
				
	Edited January 28, 2016 by Taltherious	
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Tried to submit a ticket via the website but a never ending loop of you have to log in to submit your ticket (this was the suggestion of Wildstarops the twitter account. You'd think they'd have a clue to how their own website works
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Oh you had a shit experience with wildstar support? 
 
Guess nothings changed
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			2 step keeps anyone else from logging into the game with your account, but it doesn't stop anyone from doing anything with your account on the website.  There may have been a purchase attempt made with the inactive CC on file, and that's what caused the problem.	
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Oh you had a shit experience with wildstar support? Guess nothings changed
 
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Or maybe they do know, and expected you to be smart enough to follow the big old Can't Login? links plastered all over the Support page and follow these instructions.
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Who would have thought that someone would post a CS complaint on the internet?
 
Ufa your posts are about as useful as sandpaper asswipe
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2 step keeps anyone else from logging into the game with your account, but it doesn't stop anyone from doing anything with your account on the website.  There may have been a purchase attempt made with the inactive CC on file, and that's what caused the problem.
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I'm sorry for the OP's issues and I'm sure its being looked into now.... but bringing customer complaints to a forum is a lot like spinning up an episode of Jerry Springer.   Not like, the fun ones, with the midget black panthers v.s. the midget kkk or the "my wife is too hot to keep her shirt on" episodes..  
 
Actually, we might be coming up on Dr. Phil territory here...   I have a fix for this...  but first....I'm going to need to find the remote...  	
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I'm sorry for the OP's issues and I'm sure its being looked into now.... but bringing customer complaints to a forum is a lot like spinning up an episode of Jerry Springer.   Not like, the fun ones, with the midget black panthers v.s. the midget kkk or the "my wife is too hot to keep her shirt on" episodes..  
 
Actually, we might be coming up on Dr. Phil territory here...   I have a fix for this...  but first....I'm going to need to find the remote...  
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And sometimes when all other avenues fail you, you have to take what's left. Pretty crappy to have the account perma banned when you've spent so much time, money, and effort playing and building up your plots.
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are about as useful as sandpaper asswipe
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I posted a response to your reddit post, but I'll copy pasta here as well:
 
Before you quit, let me see what I can do to help. You don't need to open a ticket from in-game, you can click the link at the bottom of this KB article and email support directly. It could be any number of things, and I'd like to help you get it resolved.	
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I posted a response to your reddit post, but I'll copy pasta here as well:
 
Before you quit, let me see what I can do to help. You don't need to open a ticket from in-game, you can click the link at the bottom of this KB article and email support directly. It could be any number of things, and I'd like to help you get it resolved.
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			Well the OP obviously wants the staff to help posting it in the forums. Which he got	
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And yet they knew it was about a banned account. and instead of suggesting an email to them they still suggested submitting a ticket with a link to the website https://support.wildstar-online.com/hc/en-us/requests/new
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And yet somehow you're expecting Operations to know how a different department (Support) does things. Also just FYI for most of the game's lifespan you were able to submit a ticket without an active account. I checked today and that seems to have changed, but your expectation that people in a different department to know that (I didn't until I checked) is unrealistic, as was bugging the Ops twitter handle for a CS issue.
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The ops twitter handle though is where they tell you to tweet for wildstar support? I figured it was the same department. Not really trying to start a fight or anything. :/ sorry for misunderstanding it then.
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And considering an inactive card is gonna get kicked backed immediately it's pretty stupid to perma ban an account because of it. Also it seems like more leeway should be given in situations where the hack/logging in occurs via the website since they don't take care to allow 2-step verification when logging into the website like say Blizzard does.
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Who would have thought that someone would post a CS complaint on the internet?
 
Ufa your posts are about as useful as sandpaper asswipe
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And yet somehow you're expecting Operations to know how a different department (Support) does things. Also just FYI for most of the game's lifespan you were able to submit a ticket without an active account. I checked today and that seems to have changed, but your expectation that people in a different department to know that (I didn't until I checked) is unrealistic, as was bugging the Ops twitter handle for a CS issue.
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She was posting auctions on an alt. and gets a notice that her account had been banned and was promptly disconnected from wildstar. This was arround 12:53pm on Jan. 19th. Tried to submit a ticket via the website but a never ending loop of you have to log in to submit your ticket (this was the suggestion of Wildstarops the twitter account. You'd think they'd have a clue to how their own website works. also yes this is pretty snarky and i'm pretty pissed off so the lack of swearing so far is amazing.) She has had the 2-Step verification active forever. No e-mails no warnings no nothing was given. She wrote them her own email. She has never shared her account or anything. 5 hours later gets a reply email asking for more info to review the "Issues" she's experiencing and the verify ownership of the account. Sent in the info as requested. Had to dig through old CC paperwork to even find the last 4 digits of the card used to buy the digital deluxe version when it launched.  Mind you the card in question has been inactive for over 6 months at this point.  2 days later, Jan 21, 12:35pst get a response that the payment processor has determined a recent purchase attempt met certain criteria and characteristics indicative of fraudulent purchase attempts. and the account has been permanently closed. and ineligible to be reopened for any reason. Now how the hell can this happen with 2 step verification on all the time? And with a card on file that has been inactive for over 6 months? Nice to see they can just arbitrarily close someones account and claim fraudulent activity when it'd be damn near impossible due to their 2 step verification and a card on file that has been inactive for over 2 months. No evidence given as to what was supposedly attempted to have been purchases and no chance to even appeal. Instead just ban a lady who honestly loves the game and spends most of her free time playing it and building on her plots.  the lack of communication regarding this is so frustrating I'm done with Wildstar forever too at this point.     - One pissed off Boyfriend.
Also posted to reddit. https://www.reddit.com/r/WildStar/comments/422uhm/heh_was_fun_while_it_lasted/
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She was posting auctions on an alt. and gets a notice that her account had been banned and was promptly disconnected from wildstar. This was arround 12:53pm on Jan. 19th. Tried to submit a ticket via the website but a never ending loop of you have to log in to submit your ticket (this was the suggestion of Wildstarops the twitter account. You'd think they'd have a clue to how their own website works. also yes this is pretty snarky and i'm pretty pissed off so the lack of swearing so far is amazing.) She has had the 2-Step verification active forever. No e-mails no warnings no nothing was given. She wrote them her own email. She has never shared her account or anything. 5 hours later gets a reply email asking for more info to review the "Issues" she's experiencing and the verify ownership of the account. Sent in the info as requested. Had to dig through old CC paperwork to even find the last 4 digits of the card used to buy the digital deluxe version when it launched.  Mind you the card in question has been inactive for over 6 months at this point.  2 days later, Jan 21, 12:35pst get a response that the payment processor has determined a recent purchase attempt met certain criteria and characteristics indicative of fraudulent purchase attempts. and the account has been permanently closed. and ineligible to be reopened for any reason. Now how the hell can this happen with 2 step verification on all the time? And with a card on file that has been inactive for over 6 months? Nice to see they can just arbitrarily close someones account and claim fraudulent activity when it'd be damn near impossible due to their 2 step verification and a card on file that has been inactive for over 2 months. No evidence given as to what was supposedly attempted to have been purchases and no chance to even appeal. Instead just ban a lady who honestly loves the game and spends most of her free time playing it and building on her plots.  the lack of communication regarding this is so frustrating I'm done with Wildstar forever too at this point.     - One pissed off Boyfriend.
Also posted to reddit. https://www.reddit.com/r/WildStar/comments/422uhm/heh_was_fun_while_it_lasted/
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Maybe your girlfriend has an easy password or someone was able to snatch the password to her e-mail address and her Wildstar (easy if she was using the same to both), removed the authenticator ("scammer" had access to her e-mail address, easy) and logged on to the website, prompted a password change request and here we are.
 
The reason they banned your girlfriend is probably because "account sharing" was going on at the moment and this may have protected her account from being wiped clean. It's not something to be truly thankful for, but be glad they "froze" it instead of just leaving it like it is.
 
General advice: Change your passwords frequently, keep your PC clean and use a different device to download shady things instead of on the PC your banking and other important things are being done on. Also never save your credit card information to any website and frequently clean out your cookies. 
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Maybe, sounds more like a billings issue... When OP mentioned an inactive card that was still account linked that tells me either they (or the 3rd party billing agency, Digital River) messed up with it. Either it was left on auto-renew or DR accidentally tried to bill the wrong card. Either way, that would have pegged as fraudulent activity. 
 
I had a similar problem back in FFXI, lost my account because I changed cards on it, and they pegged it as compromised and ... DELETED my account... sucks but it happens. OP and their GF may be mad, but their credit rating is happy this got stopped.
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We stopped playing back in 2014 a bit before X-mas. Only came back after the game went f2p. Signature status has been all through Credd bought in game with plat since f2p. The email from support stated a card associated with the account. Which there hasn't been one in over a year basically.
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I got this when reporting that an item on a vendor showed different stats than when the item was purchased. Personally, I'd have checked out the item in the game and tested it out. Maybe find out that the item generates random stats when purchased (it does). And then, if it's not supposed to do that, move it up the chain as a bug to be fixed. But, what do I know. That's why I'm not in customer service. Clearly the right first step is to start deleting folders. Maybe their advice will help you too. ;)
 
Hello there,
Thank you for contacting Wildstar Support Team.
Regarding your concern, we suggest that while offline you can try to reset the settings of your game entirely by deleting the settings folder for WildStar. This can be found by typing """"%appdata%"""" in an explore window. When the list of folders is provided, open the NCSOFT folder then delete the """"WildStar"""" folder listed here. Once this is done, the next time you log into WildStar all the default settings will be restored.
If the issue still persists, please contact us again so we can assist you.
Regards,
XX XXXX
NCSOFT Support Team
 
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So far NCSoft support is on par with Trion Worlds. Blizzard still miles ahead.
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Don't mind Lemurian.   He does that to everyone.   
 
From everyone else who empathizes with your situation - Its all good. :)   Live and learn.
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Who said I don't empathize? There are things to complain about, but there's also a process to get things done, and getting pissed at people who have no part of that process is asinine, and not a productive way to get your problem solved. If I have a question about my electrical bill, I don't bug the meter reader or some guy I see working on a power line.
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			Wow, and people get on my case for being condescending. I'm well aware of how difficult emotion is to portray on the internet. That's why I try to specifically avoid emotional phrasing in favor of facts.On a relative scale, my reply was a lot nicer and even keeled than the OP, and I dispute the notion I'm obligated to be super duper nice in the face of a rant. I replied the way I did through a conscious choice in light of a pretty negative thread with more than a couple replies jumping in and "supporting" the OP by saying 'ur right Carbine sux"Maybe the fact I'm misunderstood has less to do with what I say and how I choose to respond, than it does people who feel the need to chime in and claim I'm "always like that" without contributing substance to the topic?	
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Wow, and people get on my case for being condescending. I'm well aware of how difficult emotion is to portray on the internet. That's why I try to specifically avoid emotional phrasing in favor of facts.
 
On a relative scale, my reply was a lot nicer and even keeled than the OP, and I dispute the notion I'm obligated to be super duper nice in the face of a rant. I replied the way I did through a conscious choice in light of a pretty negative thread with more than a couple replies jumping in and "supporting" the OP by saying 'ur right Carbine sux"
 
Maybe the fact I'm misunderstood has less to do with what I say and how I choose to respond, than it does people who feel the need to chime in and claim I'm "always like that" without contributing substance to the topic?
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Wow, and people get on my case for being condescending. I'm well aware of how difficult emotion is to portray on the internet. That's why I try to specifically avoid emotional phrasing in favor of facts.
 
On a relative scale, my reply was a lot nicer and even keeled than the OP, and I dispute the notion I'm obligated to be super duper nice in the face of a rant. I replied the way I did through a conscious choice in light of a pretty negative thread with more than a couple replies jumping in and "supporting" the OP by saying 'ur right Carbine sux"
 
Maybe the fact I'm misunderstood has less to do with what I say and how I choose to respond, than it does people who feel the need to chime in and claim I'm "always like that" without contributing substance to the topic?
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HAHAHAHAHAHAHAHAHAHAAAAAAAAA !!!!!!!!!!!!!!!!!!!!!!1 That was a brilliant joke!
 
 
 
Oh, wait, you were serious? Because that is so demonstrably wrong it's not even funny.
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			I have a pretty decent experience with wildstars customer support, accidentally purchase the same costume twice and bind it to my account and they refunded me the NC coins. Problem is the paypal payment system is still showing errors  despite them saying it is fixed after I reported it.	
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Blizzard's support is amazing in my experience, all issues I had whilst playing WoW were handled and sorted very switfly. I also had a good experience with Trion when I lost my RIFT password, very friendly and professional phone support, resolved the matter quickly and with a little banter, I was a happy bunny.
 
Thankfully I haven't needed to use customer support whilst playing WildStar, but the forums and reddit don't paint a pretty picture. I often see CS reaching out to their customers on the forums though so I'd like to think they're doing their job well.
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