Request:Content Moderator/Omgg.liz

Username: Omgg.Liz
Role Applying For: Administrator/Content Moderator 
Age: 31
Previous Experience: Customer Service Specialist
Sutherland – Remote | 06/2020 – 11/2024 
- Conducted benefit investigations for insurance-related inquiries and ensured accurate documentation of payer, provider, and client interactions. 
- Assisted patients and physician office staff with completing insurance forms and applications for prior authorizations. 
- Provided exceptional customer service, escalating and resolving issues promptly. 
- Leveraged Salesforce and Zendesk to track correspondence and maintain accurate records. 
- Reported reimbursement trends and delays to supervisors for resolution. 
Remote Data Entry Associate
Sitel – Remote | 03/2017 – 07/2023 
- Processed insurance forms, demographic data, and medical referrals to expedite prior authorization requests. 
- Maintained frequent phone contact with third-party customer service and pharmacy representatives. 
- Ensured adherence to company standards and HIPAA guidelines while handling sensitive patient data. 
- Gained foundational knowledge of ICD-10, CPT coding, and medical terminology through hands-on billing support. 
Reason for Applying: I want to work for Gorilla Tag Wiki because I’m passionate about creating engaging, accurate, and accessible content for communities I’m enthusiastic about. I admire how the wiki serves as a hub of knowledge for fans of Gorilla Tag, fostering collaboration and helping players fully enjoy the game. With my strong background in customer service, problem-solving, and organizational tools like Salesforce and Excel, I’m confident I can contribute to improving and expanding the platform. I’m also excited about the opportunity to grow with the team and help maintain a resource that’s so valuable to the community.