146191-where-do-you-get-support-for-in-game-issues

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I see a "bug report" function, and a ticket submission system that seems geared towards the informational or non-blocking issues.
What is the equivalent to a GM ticket, for blockers like being unable to load into the game?
 
I ask because whenever a toon gets stuck on load-in, it takes anywhere from 3-4 hours to a full day to get a resolution. I understand that the most likely cause of recent loading issues may be resolved Soon, but when other blockers come up, will this be standard?
 
I'd sent in a petition earlier this evening for a stuck toon. I tried to save time by including a clear summary of the issue, and the toon name ("Stuck load screen - <toon name>" or similar).
 
Three hours later, I get a response of "We'd like to investigate this! Please send us the toon name!"
 
Really? Okay. Minutes after getting this nonresponse, I replied with - again - the toon name.
 
An hour and a half later, no further reply, no action, no resolution. Toon still stuck.
 
Will this be typical live support turnaround time going forward?
 	
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Oh hey, just got a response. It included this gem:
 
"In order to avoid this from happening again we highly suggest that you try setting your 'Graphics' and your 'View Distances' to the lowest setting and if it’s possible, please try to avoid your Capital City."
 
Before we start laughing at that second part, I thought I remember some of the earliest advice I saw about the Infinite Load of Doom was to make sure view distance was turned to the *highest* setting. Maybe that was regarding something else...? Either way, I'd like to know if turning by gfx and view distance to minimum will actually have an effect on the problem.	
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Hi Spacefiddle,
 
To answer your original question from the title of your post, our normal Support site is accessible here: https://support.wildstar-online.com/hc/en-us/
 
We've had an influx of new players since our free-to-play launch so our support staff isn't always able to help immediately but they do get to players as soon as humanly possible. We are working on ways to better handle ticket load times but every issue is different. 
 
A game update went up yesterday https://forums.wildstar-online.com/forums/index.php?showtopic=145827 that should have fixed this issue. Please let us know if it's not resolved and we'll take a look.
 
In regards to the view distance, it definitely helps to turn it to the lowest setting like the response suggested. Not sure where you heard about the highest setting. That certainly does seem confusing. This issue should be resolved now, though.
 
Thank you for your patience,
 
-Team WildStar	
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/snip
 
-Team WildStar
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{| class="blockquote"
Pardon, but why do all your messages feel like copy/paste generics? Don't take that as an insult, it's just that I only ever see YOUR name when it's locking a thread, redirecting a thread, or responding to the minority in a complaint thread about an unrelated topic. 
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